On-Site Client Support Engineer

A Brilliant opportunity has become available to join one of the fastest growing managed IT services providers in the country as an on-site Client Support Engineer within Central London, this is a brilliant opportunity for someone who has extensive experience as a client support engineer and is looking to join an innovative and expanding company. Responsibilities: • Actively managing a list of calls escalated from the 1st Line Team, including regularly updating calls, investigative work and keeping customers / users up to date. • Taking calls from customers / users and logging the call within company guidelines and procedures. • Performing maintenance and technical tasks as required including: computer and laptop builds and diagnosis of problems. • Performing testing and other investigative work as necessary. • Working as part of a larger team in order to meet targets and maintain service level agreements. • Completing on-site support duties as required with possible occasional travel involving overnight stays. • Working in accordance with company practice and procedure and as requested by 2nd Line Team Leader. • To liaise with and maintain effective working relationships with third party vendors to ensure the needs of the customer are met. Communication Skills: • An effective communicator a differing levels including senior client executives, client users, and company working colleagues. • An exceptional telephone manner and ability to deal with high levels of incoming calls from different customers and users with varying technical knowledge. • A careful listener able to absorb information and act on it in the most appropriate manner. Management Skills / Occupational Skills: • The On-site Client Support Engineer is not required to manage any staff. However s/he must have: • An enthusiastic but professional approach to work. • The conviction and self-discipline to maintain effective documentation control and system procedures. • Sound analytical and problem solving skills able to adapt to challenges and changing situations in a demanding environment. • Ability to operate remotely from a headquarters but maintain on-going contact and reporting. • A desire to provide a high level of service and client / user satisfaction. Technical Skill and Knowledge Base Essential: • Windows 2003 / 2008 / 2012 server administration, basic configuration and troubleshooting. • Windows 7/8 desktop support experience. • Active Directory Administration and configuration including group policy. • The remote support of users in a Citrix environment. • Knowledge of network and router/firewall remote troubleshooting and configuration. Knowledge of networking to include TCP/IP, DNS and DHCP • Microsoft Exchange 2010 administration and configuration. • Good knowledge of supporting and troubleshooting Microsoft Office 2007, 2010 and 2013. • Mobile device remote support, in particular Microsoft Exchange ActivSync connectivity. • Relevant support experience in an ITIL based service desk environment. Desirable: • Working knowledge of Barracuda firewall products, spam filtering technologies and Microsoft SharePoint. • An understanding of the legal sector and its members. If you have the key skills and experience then send in your CV today