IT Service Desk - Microsoft/Active Directory/2nd Line Support

IT Service Desk - Microsoft/Active Directory/2nd Line Support Recruiting immediately and on a permanent basis, for a client located near High Wycombe, who require an IT Service Desk Support Analyst, that has previous experience of working within a help desk environment. This role involves working a '4 on 4 off' shift pattern, on a 24/7 basis (days/nights/weekends). In return for your skills, our client can offer fully funded training and development (Microsoft qualifications), company incentives, bonus and great career progression. Due to the level of this role, it would be suitable for a recent graduate and someone in the early stages of their career. Role summary: * Proactive Remote Management of customer core infrastructures * Providing 1st and 2nd line troubleshooting on all Desktop/Server/Network issues * Supporting Data Centre Hosting & Cloud Services * Supporting Security Services * Supporting Telephone support services * Working with 3rd party partners to aid in the resolution of incidents Typical Qualifications / Experience required: * Excellent customer focus skills * Worked in a NOC/Service Desk arena (Ideally) * Broad Microsoft Skills * Base Networking/Security Skills * Microsoft Windows 7. * Microsoft Office 2010 / 2007 (particularly Word, Excel, Outlook). * Experience of Microsoft Windows Networking technologies. * MS Windows Server 2008 Active Directory administration. * Microsoft Exchange Server 2010 / 2007 administration. Bonus qualifications/knowledge: * Virtualisation skills * Basic Storage/SAN skills * Citrix XenApp 5 * VMware ESXi 4, vSphere 4 * Exposure to Monitoring Technologies * SQL exposure * PowerShell usage-basic scripting * SAN storage technologies * CISCO IP Telephony * ITIL v3 Foundation In return for your experience, you will be offered a competitive basic salary, with an uplift for shift allowance, as well as excellent company benefits and fantastic career development opportunities. In order to be considered for the role, please send your most recent CV and your application will be considered. IT Service Desk - Microsoft/Active Directory/2nd Line Support Project People Ltd is acting as an Employment Agency in relation to this vacancy