Service Desk Manager

We are looking for a highly motivated, team manager with a personal commitment to service desk support and delivery, to lead a team that provide a 24x7 support operation meeting internal and external SLA's. We need an experienced lead who can provide support and guidance to the team, ensuring support operations are appropriately integrated in order to deliver optimized, fit for purpose service to the internal and external customer. Skills: People Management, Service Level Delivery, Incident Management, Change Management, Problem Management/ Fault Resolution, Solutions Design, IT Integration and strong communication skills and able to influence, motivate and engage groups of people, at all levels, both within and outside the development arena. Support desk experience with a proven track record of incident resolution; Excellent written and verbal communication skills; Competent user of MS Office systems; Relevant IT (Microsoft) certification preferable but not essential; Agile / DevOps experience; Microsoft Server Side technologies (OS/ IIS, WCF); Windows Mobile technologies (hardware and software); MS SQL Server 2008 Administration - SSMS. Please apply with your CV for a confidential discussion and full details