Application Anaylst

Purpose of Position This Applications Analyst is an information technology professional who will manage the coordination of new software application implementations and existing applications and upgrades for the organisation. Reporting to the End User Support Manager, the role of Applications Analyst is responsible for maintaining of software applications through best practice Responsibilities Collaborate on the installation, configuration and deployment of new applications, systems software, products and enhancements to the existing applications throughout the enterprise Collaborate with applications specialists, designers and business owners in the testing of new software programs and applications Ensure that new software integration into company systems meets functional requirements, system compliance and interface specifications Liaise with software suppliers for prompt rectification of any issues, problems or emergencies Manage compliance with the Corporate Policies including Information Security, SOX and Records management. Collaborate with the IT Outsourcer and ensure that applications make effective use of infrastructure Monitors application resilience and recommends changes to improve the reliability, scalability, security and performance of all system applications. GENERAL DUTIES: Communications · Act as a liaison between technical resources and customers, providing problem solving and intermediary activities for applications Change request tool (Serena) · Provide updates to users · Act as a delegated authority, transitioning problem items within the Applications Team · Update approvers and responsibilities in the SBM Management console with the support of the Applications Team System Administration · Monitor third-party non-CSC managed applications for new security patches · Deploy updates for non-CSC managed third-party applications · Run reports of applications and hardware · Ensure that license counts are within boundaries · Remote removal of software, which is not authorized, using PDQ · Act as primary point of contact for applications related activities from the Patching and Vulnerability Team and Vulnerability Management Forum · Provide remediation activities where appropriate · Perform security reviews on applications Education/Experience Experience working in Application development and management of applications · Knowledge of working with or administering an enterprise application · Excellent understanding of all office apps, especially Excel · Ability to quickly adapt to new applications Education/Training · Degree in Business or Information Technology or equivalent combination of education and experience · Understanding of remote administration, especially through command line · Knowledge of registry administration · Knowledge of database administration, specifically Microsoft SQL · Knowledge of web server technologies, specifically IIS and Apache Personal attributes · Ability to work with information technology teams, skills include technical knowledge of the software services used by the organisation and project management experience · Self-starter, self-motivated ability to work independently · Good team player · Comfortable with working across business disciplines · Good interpersonal skills; competency to liaise with a variety of business users · Personal commitment and dedication to delivering a first class service · Application of proven communication and problem solving skills to guide and assist the user group on issues to the design, development and deployment of mission critical information and software systems. · Effective communication skills with technical and non-technical users using written, audio and visual forms of communication Other Requirements · Knowledge at the intermediate level of systems architecture and design, systems analysis, and project management · Experience in working with major software vendors in procurement or support · Understanding of network technologies We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel