Technical Delivery Manager

We are SCC - Specialist Computer Centres . We provide essential and mission critical data centre services and solutions to commercial organisations and public sector bodies nationwide . Due to continued and growing demand for our Cloud Delivered Managed Services we now have an exciting career opportunity for an experienced , proactive and dynamic IT professional looking to further their career with a technology advanced and customer focused company where innovation , commitment and dedication is both recognised and rewarded . in all SCC Business Operations . Job purpose : To lead and manage a team of technical subject matter experts in order to maintain our customers' data centre services and infrastructures ; ensuring full business continuity and speedy restoration of service following any service interruption . The role : * To manage and develop a team of technical subject matter experts . * To instigate , develop and maintain proactive monitoring of customers' IT infrastructure - both on and off premise - to pre-empt any perceived service degradation . * To supervise and manage proactive trend analysis . * To instigate and develop initiatives to ensure service sustainability * Risk identification and analysis to mitigate customer escalations * To work closely with critical incident management teams and technical teams in the event of service outages to restore service within the contracted service level agreement . * To work with customers , service delivery managers and vendor partners /3rd suppliers to advance the attainment of service delivery best practice . * To strive for continuous service improvement at all times . * To be the point of escalation for both internal and external stakeholders and be responsible for the effective delivery services to all data centre customers . Skills and experience : * Experience gained leading IT subject matter experts within an infrastructure data centre centric environment . * Excellent communication skills - adept and confident at boardroom level and at detailed technical discussions . * Pioneering attitude to use technology innovation to solve business issues . * Confident and strong personality to instil confidence and trust . * Commercially astuteness with good knowledge of IT and the ability to convey technical information to both technical and non- technical audiences . * Excellent stakeholder engagement experience . * A pragmatic and determined attitude with the ability to achieve results and surpass customers' expectations . * Strong character to inspire colleagues and team members in the pursuance of IT operations best practice . * IT knowledge of : Data Centre Cloud Server consolidation Virtualisation Networks Security CISCO Microsoft VMware Citrix HP ITIL We offer an industry leading remuneration and benefits package ; unrivalled career prospects and the opportunity to work with the latest and most advanced technologies available . Interested ? Then click the response button now