Quality Assurance Surveyor

We have a great opportunity for an experienced Quality Assurance Surveyor for our local authority client based in West London. PURPOSE OF THE ROLE: 1. To work within a team auditing post inspections and undertaking Quality Assurance Inspections of responsive repairs and void works delivered by Repairs and Maintenance contractors. 2. To undertake planned estate inspections in association with tenant representatives, contractors, Councillors and housing management staff. 3. To provide specialist professional reports, writing specifications and managing works in relation to structural repairs, roof replacement’s, insurance related works, damp proofing and legal disrepair cases. DESCRIPTION OF DUTIES: Service Responsibilities Monitor Repairs and Maintenance services delivered by contractors including undertaking quality assurance measures and inspections, surveying, specifying and authorising works. Provide professional and technical advice and reports on all matters within the functionality of the service. Prepare specifications of works and approval reports for approval for one off projects. Carry out appropriate consultation with planners, leaseholders and other stakeholders to ensure statutory compliance. Undertake inspections in relation to LBHF legal disrepair cases. Ensure effective communication with internal and external solicitors, housing management colleagues and other stakeholders to resolve claims as quickly and efficiently as possible to minimise costs incurred through works, legal costs and compensation. Undertake planned estate inspections, agree repairs works to be undertaken, authorise orders and undertake post inspection of completed works. Undertake property inspections where there is structural damage / movement. Instruct specialist consultants where appropriate, arrange remedial works and procure remedial works Undertake property inspections following fire and/or flooding, prepare specifications, organise, and supervise works through to completion ensuring that project documentation is available to the Business Intelligence team for insurance claims. Provide accurate information to Leasehold Services to enable statutory Section 20 consultation notices to be issued and liaise with them to prepare formal responses to all queries. Provide accurate cost data to Leasehold Services for annual service charge billing and investigate and prepare responses to queries of final invoices and preparation of information required to respond to Leasehold Valuation Tribunals where required Liaise with housing management colleagues for decants of tenants where required. Undertake inspections in relation to minor adaptations works if required. Maintain and update relevant Quality Assurance systems/procedures/processes. Contribute to the development of policy, practice, procedures and service planning for Asset Management and Property Services and participate in projects, working groups, service developments, audits and reviews as directed. Maintain own up to date knowledge of legislation and best practice relating to the functionality of this post and ensure that it is translated into action. Build and maintain effective and productive working relationships with internal and external stakeholders. Carry out other duties commensurate with their grade and directed by manager. Managing Service Performance and Budgets Monitor and report on contractor’s performance to ensure that services meet performance, contractual compliance, quality and budgetary targets. Take corrective action if they fall out of target. Responsible for financial performance of projects ensuring that projects are delivered on time and in budget including preparing regular reports and take remedial action where budgets are forecast to over spend. Agree final accounts and applications for payments with contractors, liaising with quantity surveying services as required. Authorise and process requests for cost variations and invoices and ensure that all orders and invoices are processed in line with the Council’s Standing Orders and Financial Regulations so that all expenditure is committed, tracked and monitored against target, actual and forecasted budgets. Provide information as required to colleagues to support budgetary and performance monitoring, Health and Safety reporting, statutory and regulatory returns, audits and self-assessments. Attend meetings with tenants and leaseholders to undertake pre-project consultation to ensure the needs, priorities and aspirations of residents are understood and involve customers in monitoring services so that customer feedback drives continuous service improvement. Prioritise and deal with all customer complaints and members enquiries in accordance with the Council’s timescales and standards and aim to resolve them to the customer’s satisfaction. If you would like to be represented for this role, please kindly forward your updated CV with any gaps explained. Thank you