16 jobs found

Business Systems Analyst (Salesforce) - Sheffield Hybrid - To 52,000 (Depending on experience) 3 days in office / 2 days working from home Our client, a UK tech business leading the way in their market, is recruiting for a Business Systems Analyst to join their team. Our client is looking for someone to bring order and direction to how their core Salesforce environment evolves, with a particular focus on freeing up time through smarter use of automation and AI. This is a role for someone who can look at how work actually gets done, spot where effort is being wasted, and turn that insight into a roadmap that genuinely reflects business priorities. You will be trusted to manage what gets built and when, always starting from a solid understanding of process rather than jumping straight to a system fix. A key part of the job is liaising with an external delivery partner. Rather than passing requests through unchecked, you will question, refine and prioritise what goes to them, making sure every piece of work is properly thought through first. A senior colleague will manage the overall commercial relationship, but you will be the one shaping the day to day requests. Ultimately, this role is about three things: keeping the Salesforce roadmap focused on real business value, using your knowledge of workflow to find good opportunities for AI and automation within Salesforce and beyond, and building enough internal understanding that the organisation is not left dependent on outside help. What You'll Do Decide what gets prioritised on the roadmap, based on genuine value rather than who asks loudest or most often Become the person colleagues rely on to explain what a system is meant to achieve and why Write clear, well thought through requirements and user stories, grounded in an understanding of the underlying process Manage the relationship with the delivery partner on a practical level, refining and sequencing work before it is passed across Follow through after changes are made, checking they are properly used and that they actually solve the problem intended Keep a running list of opportunities where automation or AI could reduce manual effort, ranked by how much value they would add Pass strong, well developed ideas to the automation and engineering specialists, and stay involved until they are fully bedded in Help weave AI into the tools people already use, so it feels native rather than tacked on Study how work genuinely moves through different teams, and flag where it slows down, doubles up or creates needless admin Document how things work and why, so knowledge is not locked away with a single person or an outside supplier What We're Looking For Previous record of managing a roadmap for Salesforce or similar, as a BA / Systems Analyst or Product Owner A sharp eye for how work actually happens, and where automation or AI genuinely helps rather than just sounds good Ease working alongside colleagues without a technical background, translating what they need into something buildable The confidence to hold a delivery partner to account, rather than simply relaying whatever is asked for A clear sense of priority, and the willingness to push back or delay work that does not earn its place Curiosity about how AI can genuinely improve everyday work, paired with the judgement to know when it is not the right fix Working knowledge of Salesforce configuration and administration, or confidence picking this up quickly A natural inclination to document and share knowledge, rather than letting it sit with one person Why Apply This is a great opportunity to own a critical part of a growing business's systems and process landscape, with real influence over where AI and automation get applied - and real ownership through to adoption. If this sounds like the right step for you, apply now for immediate consideration. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.

Salesforce Senior Consultant / Business Analyst - Consumer Goods Cloud Contract: 6 months Rate: 500 per day (Outside IR35) Location: London - Hybrid Start: October 2026 The opportunity We're partnering with a client on a Salesforce Consumer Goods Cloud programme and are looking for an experienced Senior Consultant / BA to shape requirements, lead discovery, and own the backlog through delivery. This is a client-facing role where you'll act as the bridge between business stakeholders and the technical team, making sure the solution delivers real value for field sales and retail execution. What you'll be doing Leading discovery workshops with business stakeholders to understand processes, pain points and objectives Translating business needs into clear user stories, acceptance criteria and process flows Owning and prioritising the product backlog, working closely with the delivery team to keep it refined and ready Advising the client on Consumer Goods Cloud best practice, including retail execution, visit planning, and account and store management Acting as a trusted, client-facing point of contact throughout the engagement What we're looking for Proven experience as a Salesforce Senior Consultant or Business Analyst Hands-on understanding of Salesforce Consumer Goods Cloud A track record of running discovery workshops and requirements-gathering sessions Experience owning and managing a backlog in an Agile delivery environment Confident, polished communication with senior client stakeholders Salesforce certifications (e.g. Business Analyst, Consumer Goods Cloud Accredited Professional) are a plus If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Salesforce Support Inside IR35 - Onsite in London initially with remote working available after We are looking for an experienced Salesforce Support Analyst/Administrator to join an established technology team on an initial 3-month contract . The role will focus on providing hands-on technical support across Salesforce and a wider ecosystem of highly integrated enterprise services. You will be responsible for diagnosing underlying causes, carrying out fault finding and delivering effective resolutions to incidents and service requests across critical business systems. Key Responsibilities Provide hands-on technical support, fault finding and incident resolution across Salesforce and connected enterprise services. Diagnose underlying technical issues and identify root causes, rather than simply resolving symptoms. Support Salesforce CRM and Reservations , voice services, integrations, payments and client-facing platforms. Work across complex integrations, including MuleSoft , to investigate and resolve issues spanning multiple systems. Act as a key point of escalation for Salesforce and connected business systems. Provide technical support for the implementation and deployment of updates, releases and system changes . Fulfil service requests, incidents and enhancements raised through the Sales Service function within agreed SLAs and KPIs . Investigate issues across system integrations and work collaboratively with internal technical teams to drive incidents through to resolution. Work closely with third-party vendors and service providers responsible for supporting business-critical systems. Maintain clear and accurate incident records, technical documentation and resolution details. Identify recurring issues and contribute to continuous improvement of Salesforce support processes and system reliability. Use appropriate Salesforce tools and diagnostic techniques to investigate and resolve issues efficiently. Essential Experience & Skills 2+ years' proven experience supporting Salesforce within a complex business or enterprise environment. Strong hands-on experience with Salesforce CRM and troubleshooting production issues. Experience supporting highly integrated enterprise services and investigating issues across multiple systems. Practical experience using Salesforce Inspector to investigate data, identify issues and support incident resolution. Experience troubleshooting Salesforce integrations and APIs . Good understanding of integration technologies and Middleware; MuleSoft experience would be highly desirable . Experience working with third-party suppliers, vendors and service providers. Proven ability to work within defined SLAs, KPIs and IT service management processes . Strong analytical and problem-solving skills, with the ability to diagnose root causes and deliver practical solutions. Comfortable working as an escalation point for complex technical incidents. Excellent communication skills, with the ability to explain technical issues clearly to both technical and non-technical stakeholders. Desirable Salesforce administration or relevant Salesforce certifications. Experience supporting Salesforce releases and production deployments. Knowledge of Salesforce Service Cloud, Sales Cloud or industry-specific Salesforce solutions . Experience working with payment integrations, telephony/voice platforms or customer-facing portals. ITIL or other recognised service management experience. Experience working within a fast-paced enterprise support environment. Salesforce Support Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Job Advertisement: Salesforce Technical Delivery Manager Our client, Merseyside Police are seeking a motivated and skilled IS Technical Analyst to join their team in Rosehill, Liverpool. This exciting temporary position offers an hourly rate of 14.41 and a part-time 29 hour a week working pattern. Role Overview: The IS Technical Analyst will play a crucial role in supporting the organisation's IT infrastructure and services. This position involves working closely with experienced Technical Analysts to enhance the organisation's capabilities in virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Key Responsibilities: Assist in the implementation and operation of information security controls to mitigate threats within solutions and services. Design, implement, and operate management strategies that ensure robust information security. Collaborate with stakeholders to translate business problems into effective technical designs and solutions. Investigate technical issues in systems and processes, contributing to the implementation of remedies and preventative measures. Coordinate service delivery from design to operation, ensuring a cohesive framework for IT products and services. Build and test integrations between systems, working as part of a wider team. Execute test scripts and manage testing activities to ensure compliance with regulations. Document work meticulously using required standards, methods, and tools. What Our Client is Looking For: The ideal candidate will have: A qualification in Computer Science or a closely related field (HNC/HND or equivalent). A recent graduate potentially Familiarity with various IT infrastructure technologies, including computing, storage, and networking. Understanding of information security principles and the ability to apply modern standards approaches. Experience in troubleshooting and resolving technical problems, with a focus on service delivery. An ability to work collaboratively in a team environment and communicate effectively with stakeholders. Why Join Our Client? Dynamic Work Environment: Be part of a passionate team dedicated to delivering high-quality public services. Professional Development: Gain invaluable experience and develop your skills in a supportive atmosphere. Community Impact: Contribute to meaningful projects that positively affect the community. This is a fantastic opportunity to grow professionally while supporting essential services in the community. If you are ready to take on new challenges and make a difference, apply today! Join the mission to enhance public service delivery through technology and innovation! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Manual Software Tester / Salesforce Tester Location: Cheltenham 3-4 days pw onsite Contract Length: Initial 3-Month Contract Working Pattern: Primarily office-based Monday to Thursday, with Friday working from home. Some flexibility may be available following onboarding. Rate: 450 per day inside IR35 Overview Our client are looking for an experienced Manual Tester / Salesforce Tester to support a key programme of work on an initial 3-month contract basis. We are particularly interested in candidates with Salesforce testing experience; however, applicants with strong manual testing expertise and API testing experience will also be considered. This role will involve working closely with technical and business teams to ensure the quality, reliability, and performance of business-critical applications and integrations. Key Responsibilities Execute end-to-end manual testing across business-critical applications. Design, create, and execute test cases, test scripts, and test scenarios. Identify, document, and manage defects through to successful resolution. Test and validate system integrations and API functionality. Collaborate with developers, business analysts, and key stakeholders to ensure high-quality delivery. Support User Acceptance Testing (UAT) and regression testing activities. Contribute to continuous improvement of testing processes and quality assurance practices. Essential Skills & Experience Proven commercial experience in manual software testing . Hands-on experience testing APIs and system integrations. Strong ability to create clear, structured, and comprehensive test documentation. Experience managing defects and undertaking effective troubleshooting and root cause analysis. Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders. Strong attention to detail and a proactive approach to quality assurance. Desirable Skills Experience testing Salesforce platforms and applications. Understanding of Salesforce data models, workflows, and integration processes. Previous experience working within an Agile delivery environment. Familiarity with testing tools and defect management platforms.

Location: London Working pattern: Hybrid Contract: Permanent We're recruiting a Senior Business Analyst to join the Technology function of a leading UK financial services organisation undergoing significant business, product and technology change. This is a senior, hands-on role for someone who is at their best when the problem is complex, the requirements are not yet clear and several teams or systems are involved. You'll lead discovery, bring structure to ambiguity and help shape solutions that deliver meaningful outcomes for customers and the wider business. Working within a cross-functional product engineering team, you'll partner closely with Product Owners, Engineering Leads, Architects, designers and senior business stakeholders. You'll influence product direction, challenge assumptions and translate strategic objectives into clear, testable outcomes that teams can deliver. What you'll be doing Leading discovery and analysis across complex business, technology and regulatory change Defining business problems, desired outcomes, success measures and delivery options Facilitating workshops with senior stakeholders and multidisciplinary teams Mapping current and future-state processes, operating models and business capabilities Assessing how existing systems and organisational capabilities can be used or improved Translating strategic objectives into epics, user stories, business rules and acceptance criteria Managing requirements across multiple teams, systems and stakeholder groups Supporting product prioritisation by balancing value, risk, customer outcomes and technical constraints Working closely with engineering and architecture teams throughout delivery Presenting evidence, recommendations and trade-offs to senior decision-makers Coaching other analysts and contributing to improvements in business analysis standards and ways of working What we're looking forYou'll be an experienced Senior or Lead Business Analyst with a strong track record of delivering complex business and technology change. You should be able to demonstrate: Significant experience working as a Business Analyst in complex technology environments Strong discovery, problem-solving and process-analysis capability Experience working within agile product delivery teams The ability to take an unclear problem and turn it into a structured, deliverable outcome Experience working closely with Product, Engineering, Architecture and design teams Excellent workshop facilitation and senior stakeholder-management skills Confidence challenging assumptions and influencing decisions constructively Experience managing requirements across multiple systems, processes and teams The ability to move comfortably between strategic discussions and detailed delivery analysis Experience supporting or coaching other analysts and improving analysis practices Experience within financial services or another regulated environment would be beneficial. Exposure to CRM, Salesforce or customer-facing digital platforms would also be useful, but is not essential. This role would suit someone who enjoys operating at the centre of complicated change: creating clarity, shaping practical solutions and ensuring delivery remains focused on genuine business and customer outcomes. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Service Designer Position Description At CGI, we help UK Government organisations design and deliver digital services that are accessible, effective, and centred around real user needs. As a Service Designer, you'll play a key role in shaping end-to-end public services that improve outcomes for citizens while supporting policy and operational goals. Working within multidisciplinary teams, you'll map complex service landscapes, identify opportunities for improvement, and design seamless experiences across digital and offline channels. This is an opportunity to influence large-scale transformation programmes, apply strategic thinking to meaningful challenges, and contribute to innovative services that deliver measurable impact across the public sector. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will design and improve end-to-end government services that help users achieve their goals efficiently while ensuring services align with policy intent, operational needs, and Government Service Standards. You'll work closely with user researchers, interaction designers, business analysts, architects, and stakeholders to map service journeys, identify pain points, and create service designs that deliver measurable improvements for users and government organisations alike. You'll take ownership of service design activities across the delivery lifecycle, from discovery through to optimisation, applying evidence-based design approaches and strategic thinking to solve complex service challenges. Working collaboratively within multidisciplinary teams, you'll advocate for user-centred design, contribute to continuous improvement initiatives, and help shape inclusive, accessible services that work for all users. Key responsibilities: • Design & Develop end-to-end service journeys across digital and offline channels • Create & Maintain service blueprints, flow maps, and interaction models • Identify & Address pain points, constraints, and service improvement opportunities • Collaborate & Influence multidisciplinary teams, stakeholders, and technical specialists • Support & Represent service design during Government Service Standard and accessibility assessments • Apply & Champion Government Design Manual guidance, standards, and accessibility principles • Analyse & Translate user research insights into actionable service improvements • Work & Align with architects and technical teams to ensure feasible, user-centred service solutions • Drive & Support continuous service improvement using evidence, feedback, and data insights Required qualifications to be successful in this role To succeed in this role, you should have strong experience designing end-to-end services within government or highly regulated environments, alongside a solid understanding of UK Government Digital Service standards and user-centred design practices. You'll be confident working across multidisciplinary teams, communicating with both technical and non-technical stakeholders, and translating complex requirements into practical service solutions that improve user outcomes. Essential qualifications and experience: • Proven experience in Service Design within government or public sector digital services • Strong understanding of Government Service Standards and GOV.UK design principles • Experience creating service blueprints, journey maps, and interaction flows • Ability to identify service pain points, constraints, and improvement opportunities • Experience collaborating within agile multidisciplinary delivery teams • Strong stakeholder engagement, facilitation, and communication skills • Knowledge of accessibility principles and inclusive service design approaches • Ability to use evidence, user research, and data insights to shape service decisions • Experience working with technical teams and solution architects to align service and technical designs • Understanding of assisted digital needs and inclusive public service delivery • Experience working with low code / no code products like Salesforce, Pega, Microsoft power platforms would be desirable • Practical experience using AI tools that improve service delivery, applying judgement about their appropriate use in user-centred, accessible and evidence-led public services is also highly desirable. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.

Contract Data/BI Analyst-Outside IR35-2/3 days on site in Manchester We're looking for an experienced Data/BI Analyst to join a growing data team on a contract basis, helping turn complex data into clear, actionable insight. Working closely with data engineering and development teams , you'll play a key role in improving reporting, supporting data-driven decision making and developing high-quality analytical solutions across the organisation. The role You'll be responsible for: Designing and developing Power BI dashboards and reports that deliver clear, meaningful insights. Analysing complex datasets to identify trends, performance drivers and opportunities. Working directly with stakeholders to understand requirements and translate them into effective reporting solutions. Building and maintaining data models, DAX measures and visualisations using Power BI best practice. Ensuring data accuracy through validation, cleansing, reconciliation and strong data-quality controls. Automating recurring reporting and continuously improving existing dashboards and analytical solutions. Presenting findings and recommendations to both technical and non-technical audiences. What we're looking for You'll bring strong hands-on experience in: Power BI , including data modelling, DAX and dashboard development. SQL for querying, transforming and preparing data. Data analysis and translating complex datasets into clear business insight. Stakeholder engagement and requirements gathering. Data quality, validation and reconciliation. Communicating analytical findings clearly to a range of audiences. Nice to have Experience with Databricks, Salesforce reporting, Python, Azure/AWS, ETL technologies or data modelling would be highly beneficial. Why this role? This is a great opportunity for a hands-on Data Analyst to join a team where your work will have a direct impact on how the organisation uses data to make better decisions . You'll have the opportunity to work across reporting, analytics, data quality and stakeholder engagement while contributing to the continued development of a modern data platform. If you're a Power BI-focused Data Analyst available for a contract opportunity and enjoy turning data into insight, we'd like to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Senior Business Analyst Hybrid Inside IR - 520 per day Exeter We are currently supporting a client who is looking for an experienced Senior Business Analyst to join a major transformation programme within a large-scale organisation operating in a highly regulated environment. You will play a key role in shaping requirements, improving business processes, and ensuring successful delivery across a range of integration and transformation projects. Skills & Experience Required Proven experience working as a Senior Business Analyst within complex change, transformation, or enterprise-wide programmes. Strong experience gathering, documenting, and managing business and functional requirements. Excellent business process mapping, analysis, and documentation skills. Experience facilitating workshops and engaging with stakeholders at all levels, including senior leadership. Strong understanding of Agile, Waterfall, or hybrid delivery methodologies. Proven experience delivering system integration projects , working across multiple platforms and applications to ensure seamless data flow and business process alignment. Experience with B2B integrations , including the exchange of data between suppliers, customers, and third-party partners via APIs, middleware, or other integration technologies. Ability to bridge the gap between business and technical teams, ensuring requirements are clearly defined and successfully delivered. Nice to Have Experience within the Utilities sector . Knowledge of Smart Metering programmes and technologies. Experience working within large-scale enterprise environments. Experience working with Salesforce , including supporting business process improvements, system enhancements, integrations, or transformation programmes involving Salesforce platforms. Previous experience working across customer-facing digital transformation initiatives. If you are available within 4 weeks, can work 2 days per week on-site in Exeter, and have the experience outlined above, then please apply directly or email (url removed) for further details. Senior Business Analyst Hybrid Inside IR - 520 per day Exeter

QA SDET (SC Cleared) 12 Months initially (Apply online only) per day (Inside IR35) Remote with rare visits to site in London My client, a government body are looking for an SC Cleared QA SDET to join their fast-paced team on an initial 12 month contract. Please note - Due to the nature of my client and the role, the selected candidate MUST HAVE ACTIVE SC Clearance The ideal candidate will have strong experience with Provar Automation Testing Key Responsibilities Test Automation Development Design, build, and maintain Provar automation test scripts for Salesforce applications and integrations. Develop scalable and reusable testing frameworks using Provar best practices. Automate regression, functional, and end-to-end tests to improve testing efficiency. Test Planning & Execution Review requirements, user stories, and acceptance criteria to identify test scenarios. Execute automated and manual tests where required to ensure high-quality releases. Perform debugging, root cause analysis, and defect reporting through tools like Jira or Azure DevOps. Quality Assurance & Collaboration Work closely with Product Owners, Business Analysts, Developers, and Salesforce Admins to ensure alignment on requirements. Participate in sprint ceremonies, including refinement, planning, and retrospectives. Ensure test coverage, traceability, and compliance with QA standards. Continuous Improvement Analyse test results and provide insights for improving product quality. Optimize test automation pipelines for performance and reliability. Contribute to CI/CD integration using tools such as Git, Jenkins, Azure DevOps, or GitLab. Technical Skills Strong hands-on experience with Provar for Salesforce test automation. Solid understanding of Salesforce ecosystem (Sales Cloud, Service Cloud, Lightning, etc.) Experience with testing tools such as Selenium (optional but beneficial). Familiarity with version control tools (Git) and CI/CD pipelines. Ability to write and maintain test data, test suites, and automation workflows. Quality & Process Skills Strong understanding of SDLC, STLC, and Agile methodologies. Ability to design comprehensive test plans, test scenarios, and traceability matrices. Experience with defect tracking systems (Jira, Azure DevOps, etc.). Soft Skills Excellent analytical and problem-solving abilities. Strong communication skills and ability to work collaboratively across teams. Attention to detail and a passion for quality. Preferred Qualifications Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder) are a plus. Experience with API testing tools (Postman, REST Assured) is desirable. Understanding of enterprise-level integration testing. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Financial Services Test Analyst Location: Farnborough (on-site 3 days a week) Rate: 400/day Inside IR35 Duration: 3 months rolling Overview We're looking for a Financial Services Test Analyst with hands-on experience testing financial services applications and CRM systems. You'll work closely with the business and delivery teams, getting involved early in requirements and design to make sure quality is built in from the start. Key Responsibilities Take an active part in requirements elicitation meetings and design discussions Build a clear understanding of business processes and technical workflows Analyse requirements and write comprehensive functional test cases Run tests across financial services applications and CRM systems Manage tests and track defects in JIRA and Xray Raise, track and retest defects through to closure Report test progress and risks clearly to the delivery team Key Requirements Proven experience as a Test Analyst in financial services Hands-on experience testing CRM systems Strong working knowledge of JIRA and Xray Confident analysing requirements and turning them into functional test cases Comfortable working directly with business stakeholders Desirable Experience testing Salesforce or similar CRM platforms (Dynamics etc.,) Exposure to regulated environments and audit requirements Experience working in Agile delivery teams Basic SQL for data validation Apply now or email for more information.

Job Title: Salesforce Data Analyst (Payments) Location: London Duration: 12-Month Contract About the Role Our client is seeking a highly organised and analytical Sales Operations & Data Analyst to support a fast-paced commercial team within the Payments and Financial Services sector. This position is ideal for professionals with experience in Sales Operations, Revenue Operations, Commercial Operations, CRM Administration, or Business Operations who enjoy combining data analysis, process improvement, stakeholder management, and operational support. You will play a critical role in ensuring smooth commercial operations by maintaining CRM data quality, supporting contract workflows, delivering operational reporting, and partnering with cross-functional teams across Sales, Marketing, Product, Legal, and Finance. Key Responsibilities Maintain and improve Salesforce CRM data integrity, including accounts, contacts, contracts, and reporting structures. Perform data analysis using Excel and Google Sheets, leveraging Pivot Tables, VLOOKUPs/XLOOKUPs, dashboards, and reporting tools. Support contract request and procurement workflows through business systems and approval processes. Produce operational reports and analyse sales performance, merchant volumes, pipeline activity, and key business metrics. Coordinate with stakeholders across Sales, Marketing, Product Strategy, Legal, Finance, and Compliance teams. Assist in user acceptance testing (UAT), process enhancements, and operational improvement initiatives. Develop and maintain knowledge libraries, onboarding materials, process documentation, and training resources. Ensure compliance and audit readiness through accurate record keeping and documentation management. Utilise AI productivity tools such as ChatGPT, Claude, Gemini, or similar technologies to improve operational efficiency. Required Experience 3+ years' experience within Sales Operations, Revenue Operations, Commercial Operations, Business Operations, or Sales Support. Strong hands-on experience with Salesforce CRM. Advanced Microsoft Excel and Google Sheets skills, including: Pivot Tables VLOOKUP/XLOOKUP Data Analysis Reporting & Dashboards Experience supporting contract, procurement, or vendor-management processes. Strong stakeholder management and cross-functional coordination skills. Proven ability to work independently and manage multiple priorities in a fast-paced environment. Experience with tools such as Tableau, Snowflake, Oracle, Zip, or similar platforms is highly desirable. Familiarity with AI-powered productivity tools is advantageous. Preferred Industry Background We are particularly interested in candidates with experience in: Payments Payment Networks FinTech Merchant Services Banking Card Services Financial Services Digital Payments Candidates with recent experience working for card payment networks, merchant acquirers, payment processors, or leading fintech payment organisations such as Visa, Mastercard, American Express, Discover, Worldpay, Fiserv, FIS, Global Payments, Stripe, Adyen, (url removed), and PayPal will be strongly preferred. GCS is acting as an Employment Business in relation to this vacancy.

Business Analyst - Insurance, DLM, Customer Journeys Market Rate (Inside IR35) Brighton / Manchester (1-2 days per week onsite) 6 months My client is a high-profile Insurance firm looking for an experienced Business Analyst with strong General Insurance / PAS experience and knowledge of Document Lifecycle Management (DLM)/Document Management Systems, Business Rules, Business Processes and Customer Journeys. Key Requirements: Strong BA experience within General Insurance. Policy Admin System or Claims System experience. Experience with Document Lifecycle Management (DLM) or content management /document management systems. Knowledge of business rules, processes and workflow logic Experience across customer documentation lifecycles, including quote, renewal and other customer touchpoints Experience refining requirements and automated workflows Strong Agile, requirements elicitation and stakeholder management experience Nice to have: Hands-on involvement in Policy Administration System transformation projects Strong understanding of Claims / PAS platforms such as Guidewire, Acturis, Duck Creek, or similar Experience with ECM systems Understanding of metadata strategy and governance Good knowledge of CRM systems such as MS Dynamics / Salesforce / Peoplesoft Immediate availability If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Business Systems Analyst Location: Sheffield Hybrid (3 days office / 2 days home) Salary: Up to 52,000 per annum Own the systems. Shape the process. Unlock where AI and automation can genuinely help. Our client, a UK technology business, is recruiting for a Business Systems Analyst to join their AI Enablement team. In this role, you'll be the owner for Salesforce and the process authority within the team - turning what the business needs into a clear, prioritised roadmap, and spotting where AI and automation can take work away from people and land it in the systems they use every day. You'll own the backlog and set priorities by business value, applying process thinking before anything is built. You'll also act as the working-level intelligent client to the managed service partner, translating business needs into well-scoped requirements so no work reaches them without that thinking applied first. What You'll Do Own the backlog and roadmap for Salesforce, prioritising by business value and outcome rather than volume of requests Act as the single point of clarity for what the systems should do and why, working closely with the teams that rely on them Translate business needs into clear, well-scoped requirements and user stories, applying business process thinking before anything is built Act as the working-level intelligent client to the managed service partner - scoping and prioritising work day-to-day Ensure changes are tested, adopted, and actually deliver the intended benefit, rather than simply shipped Use your view of how work flows to surface where AI and automation can remove effort, building a pipeline of opportunities prioritised by value Hand well-scoped, genuinely useful problems to the AI Solutions Engineer and automation squad, staying involved through to adoption Embed AI capabilities into Salesforce and core systems so they're part of how colleagues work day-to-day, not bolted on afterwards Map how work really flows across the business, identifying where processes break down, duplicate effort, or create manual work Redesign processes to be simpler and more effective before reaching for a system change Build and maintain internal knowledge of how systems and processes work, reducing dependency on external partners or any single individual What We're Looking For Experience as a business analyst or product owner for Salesforce or a comparable business system, owning a backlog and roadmap Strong process analysis skills - able to map how work flows, spot where it breaks, and see where AI or automation could take it away Ability to sit with non-technical colleagues, understand the business goal, and translate it into clear, well-scoped requirements Confidence acting as an intelligent client to a delivery partner - challenging, scoping, and prioritising rather than simply passing requests through A pragmatic, value-led approach to prioritisation, comfortable saying "not yet" An interest in how AI and automation can improve everyday work, with the judgement to apply them to a sound process rather than a broken one Familiarity with Salesforce configuration and administration concepts, or the ability to learn the estate quickly A bias toward sustainable, documented ways of working over knowledge that lives in one person's head Why Apply The opportunity to own a critical part of the business's systems and process landscape, with real influence over where AI and automation get applied - and real ownership through to adoption. Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.