Apto Solutions
Pembroke Road, Clifton, Bristol BS8 3BA, UK
Who this is for
An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.
You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.
The Role
This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.
Operate has two shapes and you will work in both.
Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.
Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.
Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.
What You’ll do
Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.
Day-to-day health of customer platforms.
Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.
Incident and problem work.
Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.
Content and configuration.
Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.
Attach sprints and PS work.
Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.
Automation.
If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.
Documentation and runbooks.
Your own, to a standard, every time. Undocumented work is unfinished work.
What this role is NOT
Being clear about this matters as much as the role definition itself.
It is not a SOC analyst seat.
You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.
It is not a service desk or first-line support role.
You will talk to customers about technical matters, but the work is engineering, not ticket handling.
It is not a data science role.
We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.
It is not a graduate scheme.
We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.
It is not a project role with a finish line.
Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.
Who we are looking for
We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other
Experience we’re looking for
Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.
You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.
You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.
You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.
You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.
You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.
You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.
If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.
The platform work – why this is interesting
Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.
07/09/2026
Full time
Who this is for
An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.
You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.
The Role
This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.
Operate has two shapes and you will work in both.
Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.
Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.
Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.
What You’ll do
Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.
Day-to-day health of customer platforms.
Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.
Incident and problem work.
Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.
Content and configuration.
Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.
Attach sprints and PS work.
Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.
Automation.
If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.
Documentation and runbooks.
Your own, to a standard, every time. Undocumented work is unfinished work.
What this role is NOT
Being clear about this matters as much as the role definition itself.
It is not a SOC analyst seat.
You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.
It is not a service desk or first-line support role.
You will talk to customers about technical matters, but the work is engineering, not ticket handling.
It is not a data science role.
We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.
It is not a graduate scheme.
We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.
It is not a project role with a finish line.
Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.
Who we are looking for
We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other
Experience we’re looking for
Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.
You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.
You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.
You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.
You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.
You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.
You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.
If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.
The platform work – why this is interesting
Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Sunday 13 September 2026.
Interviews will be held in person at our offices in Hale Village on Wednesday 23 September 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
27/08/2026
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Sunday 13 September 2026.
Interviews will be held in person at our offices in Hale Village on Wednesday 23 September 2026.
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
Rubicon Consulting is currently recruiting for TSA Business Analyst on a 6 Month Contract, based in Bristol. Role Summary The Business Analysis Specialist leads discovery and scoping to understand business objectives, define problems, assess feasibility and identify stakeholders. Translates insights into structured requirements, designs end-to-end processes, and acts as a liaison between business and technical teams, ensuring solutions are customer-centric, fit for purpose and cost-effective. The role assures compliance, contributes to continuous improvement, and can mentor other analysts to uplift capability and embed best practice. Responsibilities Leads discovery, scoping and options analysis to clearly define business problems, customer needs and value opportunities for change. Translates insights into clear, structured requirements (business, functional, non-functional, data), epics, features and user stories that enable effective delivery across squads. Designs end-to-end business processes, journeys and capabilities that align with customer objectives, standards and operational feasibility, including unhappy path and edge-case analysis. Works across business, product, engineering and service design teams to assess solution feasibility, align priorities, and support evidence-based decision-making. Produces high-quality analysis artefacts including process maps, capability maturity assessments, data requirements and options papers, maintaining traceability to outcomes. Supports the definition of MVPs/MMPs, phasing and road mapping to enable incremental delivery and maximise customer and business value. Ensures requirements and designs meet standards and contributes to quality assurance of BA outputs within the function. Acts as an expert practitioner and mentor for other Business Analysts, sharing practices, coaching on tools and methods, and supporting capability uplift across the function. Collaborates with key stakeholders, and uses appropriate escalation paths, to manage alignment, mediate conflicting needs, and ensure shared understanding of scope, requirements and trade-offs. Contributes to the continuous improvement of ways of working, reusable patterns, tools and frameworks to drive consistency and efficiency. Requirements Preferably experience with the Telecoms Security Act, regulatory delivery and compliance-led change, with the ability to translate obligations into clear, practical delivery requirements. Strong business analysis experience, including discovery, requirements definition, stakeholder mapping, process analysis, options assessment and business requirements documentation. Confident working across complex technology, security and operational environments, bringing structure to ambiguity and helping teams understand what needs to be delivered and why. Experience creating and maintaining high-quality analysis artefacts, such as business requirements, process maps, capability mappings, requirements traceability, RAID inputs, decision logs and evidence packs. Able to build trusted relationships with stakeholders at different levels, constructively challenge assumptions and drive shared understanding across business, delivery, architecture, security and compliance teams. Comfortable analysing complex information, dependencies, funding assumptions and delivery evidence to support decisions, change requests, prioritisation and regulatory reporting. Practical understanding of agile and hybrid delivery, including defining epics, features, user stories, acceptance criteria, MVP/MMP scope and phased delivery approaches. Strong attention to detail, with the ability to validate information, identify gaps and ensure requirements remain aligned to outcomes, scope, controls and delivery plans. Clear and confident communicator, able to simplify complex information into well-structured written outputs, concise recommendations and senior stakeholder updates. Collaborative, resilient and outcome-focused, with the judgement to know when to escalate, when to challenge and when to bring teams together to unblock delivery. Our Company Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!
22/09/2026
Contractor
Rubicon Consulting is currently recruiting for TSA Business Analyst on a 6 Month Contract, based in Bristol. Role Summary The Business Analysis Specialist leads discovery and scoping to understand business objectives, define problems, assess feasibility and identify stakeholders. Translates insights into structured requirements, designs end-to-end processes, and acts as a liaison between business and technical teams, ensuring solutions are customer-centric, fit for purpose and cost-effective. The role assures compliance, contributes to continuous improvement, and can mentor other analysts to uplift capability and embed best practice. Responsibilities Leads discovery, scoping and options analysis to clearly define business problems, customer needs and value opportunities for change. Translates insights into clear, structured requirements (business, functional, non-functional, data), epics, features and user stories that enable effective delivery across squads. Designs end-to-end business processes, journeys and capabilities that align with customer objectives, standards and operational feasibility, including unhappy path and edge-case analysis. Works across business, product, engineering and service design teams to assess solution feasibility, align priorities, and support evidence-based decision-making. Produces high-quality analysis artefacts including process maps, capability maturity assessments, data requirements and options papers, maintaining traceability to outcomes. Supports the definition of MVPs/MMPs, phasing and road mapping to enable incremental delivery and maximise customer and business value. Ensures requirements and designs meet standards and contributes to quality assurance of BA outputs within the function. Acts as an expert practitioner and mentor for other Business Analysts, sharing practices, coaching on tools and methods, and supporting capability uplift across the function. Collaborates with key stakeholders, and uses appropriate escalation paths, to manage alignment, mediate conflicting needs, and ensure shared understanding of scope, requirements and trade-offs. Contributes to the continuous improvement of ways of working, reusable patterns, tools and frameworks to drive consistency and efficiency. Requirements Preferably experience with the Telecoms Security Act, regulatory delivery and compliance-led change, with the ability to translate obligations into clear, practical delivery requirements. Strong business analysis experience, including discovery, requirements definition, stakeholder mapping, process analysis, options assessment and business requirements documentation. Confident working across complex technology, security and operational environments, bringing structure to ambiguity and helping teams understand what needs to be delivered and why. Experience creating and maintaining high-quality analysis artefacts, such as business requirements, process maps, capability mappings, requirements traceability, RAID inputs, decision logs and evidence packs. Able to build trusted relationships with stakeholders at different levels, constructively challenge assumptions and drive shared understanding across business, delivery, architecture, security and compliance teams. Comfortable analysing complex information, dependencies, funding assumptions and delivery evidence to support decisions, change requests, prioritisation and regulatory reporting. Practical understanding of agile and hybrid delivery, including defining epics, features, user stories, acceptance criteria, MVP/MMP scope and phased delivery approaches. Strong attention to detail, with the ability to validate information, identify gaps and ensure requirements remain aligned to outcomes, scope, controls and delivery plans. Clear and confident communicator, able to simplify complex information into well-structured written outputs, concise recommendations and senior stakeholder updates. Collaborative, resilient and outcome-focused, with the judgement to know when to escalate, when to challenge and when to bring teams together to unblock delivery. Our Company Rubicon Consulting is a Talent management consultancy which helps you to optimise business performance and competitive advantage by choosing the right people first time!
Senior Information Security Analyst - AI, Innovation & Projects Southampton (Hybrid 3 days in the office) VIQU has partnered with a leading offshore law firm on a Senior Information Security Analyst AI, Innovation & Projects opportunity. This is a key security advisory role focused on helping the organisation adopt AI and other transformational technologies securely, with security, privacy and governance embedded from the outset. This Senior Information Security Analyst role offers the opportunity to play a key part in shaping the secure adoption of AI and emerging technologies within a leading offshore law firm. Key Responsibilities of the Senior Information Security Analyst: Advise projects and innovation initiatives on information security risks and controls. Assess proposed technical solutions and recommend security improvements. Support the secure adoption of AI and transformational technologies. Conduct AI risk assessments and recommend appropriate mitigations. Coordinate DPIAs, TRAs and privacy reviews. Track developments in AI governance, regulation and industry best practice. Support AI policies and user guidance across the Group. Contribute to ISO 27001 and future ISO 42001 management systems. Support security policies, supplier and client assurance activities. Contribute to information governance, data classification and retention initiatives. Produce KRIs and management reporting. Build effective relationships with internal stakeholders and third-party suppliers. Key Requirements of the Senior Information Security Analyst: Previous information security experience. Experience advising on technology solutions that support business innovation. Strong understanding of security, privacy and governance risks. Experience solving business problems through practical security advice. Strong stakeholder management and communication skills. Information Security and/or Data Protection certification. Ability to work independently and manage competing priorities. A proactive, professional and collaborative approach. Degree-level education is advantageous. If you're interested in the Senior Information Security Analyst opportunity, apply now to speak with VIQU IT in confidence, or reach out to Donatella Da Silva via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
22/09/2026
Full time
Senior Information Security Analyst - AI, Innovation & Projects Southampton (Hybrid 3 days in the office) VIQU has partnered with a leading offshore law firm on a Senior Information Security Analyst AI, Innovation & Projects opportunity. This is a key security advisory role focused on helping the organisation adopt AI and other transformational technologies securely, with security, privacy and governance embedded from the outset. This Senior Information Security Analyst role offers the opportunity to play a key part in shaping the secure adoption of AI and emerging technologies within a leading offshore law firm. Key Responsibilities of the Senior Information Security Analyst: Advise projects and innovation initiatives on information security risks and controls. Assess proposed technical solutions and recommend security improvements. Support the secure adoption of AI and transformational technologies. Conduct AI risk assessments and recommend appropriate mitigations. Coordinate DPIAs, TRAs and privacy reviews. Track developments in AI governance, regulation and industry best practice. Support AI policies and user guidance across the Group. Contribute to ISO 27001 and future ISO 42001 management systems. Support security policies, supplier and client assurance activities. Contribute to information governance, data classification and retention initiatives. Produce KRIs and management reporting. Build effective relationships with internal stakeholders and third-party suppliers. Key Requirements of the Senior Information Security Analyst: Previous information security experience. Experience advising on technology solutions that support business innovation. Strong understanding of security, privacy and governance risks. Experience solving business problems through practical security advice. Strong stakeholder management and communication skills. Information Security and/or Data Protection certification. Ability to work independently and manage competing priorities. A proactive, professional and collaborative approach. Degree-level education is advantageous. If you're interested in the Senior Information Security Analyst opportunity, apply now to speak with VIQU IT in confidence, or reach out to Donatella Da Silva via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Senior Credit Risk Technology Analyst London/Hybrid Contract to March 2027 Day rate from 750 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking an experienced Senior Credit Risk Technology Analyst to join a strategic Credit Risk Technology function within a leading global banking organisation. This role sits at the intersection of Credit Risk, Data and Technology, acting as the key link between business stakeholders and development teams to deliver complex Credit Risk solutions and regulatory change initiatives. This is a hands-on position requiring deep Credit Risk domain expertise combined with strong technical analysis, data interrogation and agile delivery experience. You will be responsible for translating business and regulatory requirements into detailed functional specifications, managing delivery through the software development lifecycle, and ensuring solutions meet both business and regulatory expectations. The position is being offered on an initial contract until the end of March but with the potential to extend. You will be hybrid working being office based 3 days a week, 2 days working from home. Key Responsibilities Credit Risk Technology Analysis Act as the primary interface between Credit Risk, Technology, Data, Treasury, Finance and Front Office stakeholders. Gather, analyse and document business and regulatory requirements. Translate requirements into detailed Functional Specification Documents (FSDs), business requirements and technical specifications. Ensure accurate interpretation of Credit Risk policies, methodologies and regulatory requirements within technology solutions. Support strategic Credit Risk platform enhancements and transformation initiatives. Agile Delivery & Jira Management Own and manage Epics, Features and User Stories within Jira. Work closely with developers and architects to ensure requirements are fully understood and delivered as intended. Refine and prioritise backlogs in partnership with business stakeholders and programme leadership. Support sprint planning, UAT, defect management and production releases. Maintain full traceability between business requirements, technical design and delivered solutions. Credit Risk Domain Expertise Work across key areas of the Credit Risk lifecycle including: Counterparty Credit Risk (CCR) Exposure and Limit Management SA-CCR and Credit RWA calculations Corporate and Wholesale Lending IFRS 9 impairment Basel III/IV and CRR/CRD regulatory initiatives Data Analysis & Technology Analyse data to support requirements gathering and solution validation. Use SQL to interrogate and validate data across multiple systems. Support data mapping, reconciliation and data quality initiatives. Work alongside data engineering teams on strategic platform enhancements. Stakeholder Management Build strong relationships with senior stakeholders across Risk, Technology and Business functions. Present requirements, progress updates and recommendations to senior management. Facilitate workshops and requirement-gathering sessions. Coordinate delivery across global teams and multiple workstreams. Required Skills & Experience Essential Significant experience within a regulated banking or capital markets environment. Significant experience across Credit Risk, Risk Technology, Technical Analysis or related delivery functions. Strong understanding of Credit Risk frameworks and processes. Extensive knowledge of: Basel III / Basel IV CRR / CRD SA-CCR IFRS 9 Credit RWA methodologies Wholesale and Corporate Lending Proven experience producing Functional Specification Documents (FSDs). Strong experience creating and managing Epics, Features and User Stories within Jira. Experience working closely with software development and architecture teams. Strong SQL skills with the ability to analyse and validate complex data. Track record of owning delivery from requirements through to implementation. Excellent stakeholder management and communication skills. Desirable Databricks experience. Experience with Moody's Risk Authority, Risk Foundation, AxiomSL and/or Wolters Kluwer. Credit Risk transformation or regulatory change experience. Exposure to cloud data platforms and Market Risk technology. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
22/09/2026
Contractor
Senior Credit Risk Technology Analyst London/Hybrid Contract to March 2027 Day rate from 750 via Umbrella Company DOE Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition. My client is one of the largest financial institutions headquartered in Japan, with an established presence across all consumer and corporate banking businesses. Through its subsidiaries and affiliates, they offer a diverse range of financial services, including commercial banking, leasing, securities, credit card, consumer finance and other services. They are seeking an experienced Senior Credit Risk Technology Analyst to join a strategic Credit Risk Technology function within a leading global banking organisation. This role sits at the intersection of Credit Risk, Data and Technology, acting as the key link between business stakeholders and development teams to deliver complex Credit Risk solutions and regulatory change initiatives. This is a hands-on position requiring deep Credit Risk domain expertise combined with strong technical analysis, data interrogation and agile delivery experience. You will be responsible for translating business and regulatory requirements into detailed functional specifications, managing delivery through the software development lifecycle, and ensuring solutions meet both business and regulatory expectations. The position is being offered on an initial contract until the end of March but with the potential to extend. You will be hybrid working being office based 3 days a week, 2 days working from home. Key Responsibilities Credit Risk Technology Analysis Act as the primary interface between Credit Risk, Technology, Data, Treasury, Finance and Front Office stakeholders. Gather, analyse and document business and regulatory requirements. Translate requirements into detailed Functional Specification Documents (FSDs), business requirements and technical specifications. Ensure accurate interpretation of Credit Risk policies, methodologies and regulatory requirements within technology solutions. Support strategic Credit Risk platform enhancements and transformation initiatives. Agile Delivery & Jira Management Own and manage Epics, Features and User Stories within Jira. Work closely with developers and architects to ensure requirements are fully understood and delivered as intended. Refine and prioritise backlogs in partnership with business stakeholders and programme leadership. Support sprint planning, UAT, defect management and production releases. Maintain full traceability between business requirements, technical design and delivered solutions. Credit Risk Domain Expertise Work across key areas of the Credit Risk lifecycle including: Counterparty Credit Risk (CCR) Exposure and Limit Management SA-CCR and Credit RWA calculations Corporate and Wholesale Lending IFRS 9 impairment Basel III/IV and CRR/CRD regulatory initiatives Data Analysis & Technology Analyse data to support requirements gathering and solution validation. Use SQL to interrogate and validate data across multiple systems. Support data mapping, reconciliation and data quality initiatives. Work alongside data engineering teams on strategic platform enhancements. Stakeholder Management Build strong relationships with senior stakeholders across Risk, Technology and Business functions. Present requirements, progress updates and recommendations to senior management. Facilitate workshops and requirement-gathering sessions. Coordinate delivery across global teams and multiple workstreams. Required Skills & Experience Essential Significant experience within a regulated banking or capital markets environment. Significant experience across Credit Risk, Risk Technology, Technical Analysis or related delivery functions. Strong understanding of Credit Risk frameworks and processes. Extensive knowledge of: Basel III / Basel IV CRR / CRD SA-CCR IFRS 9 Credit RWA methodologies Wholesale and Corporate Lending Proven experience producing Functional Specification Documents (FSDs). Strong experience creating and managing Epics, Features and User Stories within Jira. Experience working closely with software development and architecture teams. Strong SQL skills with the ability to analyse and validate complex data. Track record of owning delivery from requirements through to implementation. Excellent stakeholder management and communication skills. Desirable Databricks experience. Experience with Moody's Risk Authority, Risk Foundation, AxiomSL and/or Wolters Kluwer. Credit Risk transformation or regulatory change experience. Exposure to cloud data platforms and Market Risk technology. Candidates must show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
Principal Identity & Access Lead Milton Keynes (2 days on site) 75 - 85k + 15% bonus We are working with an established organisation who are embarking on a significant digital transformation programme and are seeking a Principal Identity & Access Lead to shape and deliver their enterprise Identity and Access Management (IAM) strategy. The role will play a pivotal role in protecting critical systems, data, and business services by leading the evolution of the organisation's IAM capability. Working closely with the CISO and senior stakeholders, you will design, implement, and continuously enhance IAM and Privileged Access Management (PAM) solutions that strengthen resilience, support regulatory compliance, and enable secure business transformation. Key responsibilities include: Own and drive the enterprise IAM vision, roadmap and strategy, ensuring identity security capabilities support organisational goals and regulatory expectations Lead the selection, deployment, integration and ongoing optimisation of IAM and PAM solutions Champion identity governance and access management best practices across the organisation, influencing stakeholders at all levels Lead the design and operation of robust IAM and PAM controls that protect critical systems, data and business services Drive a culture of least privilege, accountability and access governance through effective control frameworks and stakeholder engagement Deliver insightful reporting and executive-level briefings on IAM risk, compliance, maturity and control effectiveness Lead a team of IAM Analysts Experience with IAM and PAM tools such as SailPoint, CyberArk, Delinea or similar is essential. This role can be based in central London or Milton Keynes, 2 days per week onsite. If London, occasional travel to Milton Keynes will be required, 2 days per month. If you're passionate about building secure, scalable identity services and enjoy working across technology, architecture and business teams, please apply now.
22/09/2026
Full time
Principal Identity & Access Lead Milton Keynes (2 days on site) 75 - 85k + 15% bonus We are working with an established organisation who are embarking on a significant digital transformation programme and are seeking a Principal Identity & Access Lead to shape and deliver their enterprise Identity and Access Management (IAM) strategy. The role will play a pivotal role in protecting critical systems, data, and business services by leading the evolution of the organisation's IAM capability. Working closely with the CISO and senior stakeholders, you will design, implement, and continuously enhance IAM and Privileged Access Management (PAM) solutions that strengthen resilience, support regulatory compliance, and enable secure business transformation. Key responsibilities include: Own and drive the enterprise IAM vision, roadmap and strategy, ensuring identity security capabilities support organisational goals and regulatory expectations Lead the selection, deployment, integration and ongoing optimisation of IAM and PAM solutions Champion identity governance and access management best practices across the organisation, influencing stakeholders at all levels Lead the design and operation of robust IAM and PAM controls that protect critical systems, data and business services Drive a culture of least privilege, accountability and access governance through effective control frameworks and stakeholder engagement Deliver insightful reporting and executive-level briefings on IAM risk, compliance, maturity and control effectiveness Lead a team of IAM Analysts Experience with IAM and PAM tools such as SailPoint, CyberArk, Delinea or similar is essential. This role can be based in central London or Milton Keynes, 2 days per week onsite. If London, occasional travel to Milton Keynes will be required, 2 days per month. If you're passionate about building secure, scalable identity services and enjoy working across technology, architecture and business teams, please apply now.
Senior Scala Data Engineer - 6 Month Contract Location: London - Hybrid Duration: 6 months Rate: 530 - 580 per day insideIR35 Clearance: SC Clearance required We are seeking an experienced Senior Scala Data Engineer with active SC Clearance to join a team developing secure, high-volume and highly available backend services and APIs supporting fraud detection and data integrity. Responsibilities: Design and develop scalable, secure and low-latency backend services. Develop clean, testable Scala code and REST APIs. Work with databases and AWS services. Improve and modernise existing applications and services. Collaborate with product owners, business analysts and data engineers. Support production services and contribute to incident resolution. Work within an Agile & Continuous Integration. Skills and Experience: Scala Play Framework or MVC/REST API frameworks SQL / Databases AWS Continuous Integration Agile methodologies API design and development Testing and automation Production support / SRE awareness SC Security Clearance It would be an added advantage if you had any of the following: Jenkins / Kibana / Airflow / Docker / Containerisation / Grafana. Apply now for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
22/09/2026
Contractor
Senior Scala Data Engineer - 6 Month Contract Location: London - Hybrid Duration: 6 months Rate: 530 - 580 per day insideIR35 Clearance: SC Clearance required We are seeking an experienced Senior Scala Data Engineer with active SC Clearance to join a team developing secure, high-volume and highly available backend services and APIs supporting fraud detection and data integrity. Responsibilities: Design and develop scalable, secure and low-latency backend services. Develop clean, testable Scala code and REST APIs. Work with databases and AWS services. Improve and modernise existing applications and services. Collaborate with product owners, business analysts and data engineers. Support production services and contribute to incident resolution. Work within an Agile & Continuous Integration. Skills and Experience: Scala Play Framework or MVC/REST API frameworks SQL / Databases AWS Continuous Integration Agile methodologies API design and development Testing and automation Production support / SRE awareness SC Security Clearance It would be an added advantage if you had any of the following: Jenkins / Kibana / Airflow / Docker / Containerisation / Grafana. Apply now for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Job Title: Python Developer (Contract, Hybrid) Job Description Overview We are seeking a Python Developer to join a high-performing regulatory technology team within a leading investment bank. The successful candidate will design and develop scalable solutions supporting regulatory reporting platforms, ensuring compliance with evolving financial regulations while processing high volumes of transaction data. This role combines hands-on software engineering, data analysis, platform enhancement, and close collaboration with regulatory and business stakeholders. Key Responsibilities Design, develop and maintain enterprise-grade Python applications supporting regulatory reporting and compliance functions. Partner with Business Analysts, Compliance teams and Transaction Reporting SMEs to translate complex regulatory requirements into technical solutions. Build highly scalable data processing pipelines capable of handling millions of daily financial transactions. Conduct detailed data analysis, investigations, and root-cause assessments relating to reporting breaches and regulatory inquiries. Develop reconciliation and validation frameworks to ensure reporting accuracy and data integrity. Support remediation initiatives through the design of historical replay and data reconstruction capabilities. Drive system enhancements focused on performance, reliability, auditability and operational resilience. Manage and support software releases through the full development lifecycle, including testing, deployment and production support. Collaborate with cross-functional technology teams to deliver regulatory change programmes and strategic platform improvements. Required Skills & Experience Strong commercial Experience developing applications in Python . Proven Experience within investment banking , capital markets or financial services environments. Experience building scalable, high-volume data processing solutions. Strong understanding of transaction processing, financial data flows and regulatory reporting systems. Experience developing APIs and web applications using Flask or similar Python frameworks. Advanced SQL and database development Experience, ideally with Oracle Database . Strong data analysis and manipulation skills using Pandas . Experience developing reconciliation, validation or control frameworks. Knowledge of software engineering best practices, CI/CD and release management. Excellent stakeholder engagement skills, with Experience working directly with business and regulatory reporting teams. Desirable Experience Experience with transaction reporting regulations such as MiFID II , EMIR , SFTR , or similar. Experience with Elasticsearch . Knowledge of event-driven architectures and data replay/reprocessing frameworks. Experience with scheduling and orchestration tools such as Quartz . Exposure to regulatory remediation programmes and audit-driven development practices. Understanding of parallel processing and distributed computing techniques. Technical Stack Python Flask Pandas Oracle Database Elasticsearch Quartz Scheduler Git CI/CD Tooling Location Bromley, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
22/09/2026
Contractor
Job Title: Python Developer (Contract, Hybrid) Job Description Overview We are seeking a Python Developer to join a high-performing regulatory technology team within a leading investment bank. The successful candidate will design and develop scalable solutions supporting regulatory reporting platforms, ensuring compliance with evolving financial regulations while processing high volumes of transaction data. This role combines hands-on software engineering, data analysis, platform enhancement, and close collaboration with regulatory and business stakeholders. Key Responsibilities Design, develop and maintain enterprise-grade Python applications supporting regulatory reporting and compliance functions. Partner with Business Analysts, Compliance teams and Transaction Reporting SMEs to translate complex regulatory requirements into technical solutions. Build highly scalable data processing pipelines capable of handling millions of daily financial transactions. Conduct detailed data analysis, investigations, and root-cause assessments relating to reporting breaches and regulatory inquiries. Develop reconciliation and validation frameworks to ensure reporting accuracy and data integrity. Support remediation initiatives through the design of historical replay and data reconstruction capabilities. Drive system enhancements focused on performance, reliability, auditability and operational resilience. Manage and support software releases through the full development lifecycle, including testing, deployment and production support. Collaborate with cross-functional technology teams to deliver regulatory change programmes and strategic platform improvements. Required Skills & Experience Strong commercial Experience developing applications in Python . Proven Experience within investment banking , capital markets or financial services environments. Experience building scalable, high-volume data processing solutions. Strong understanding of transaction processing, financial data flows and regulatory reporting systems. Experience developing APIs and web applications using Flask or similar Python frameworks. Advanced SQL and database development Experience, ideally with Oracle Database . Strong data analysis and manipulation skills using Pandas . Experience developing reconciliation, validation or control frameworks. Knowledge of software engineering best practices, CI/CD and release management. Excellent stakeholder engagement skills, with Experience working directly with business and regulatory reporting teams. Desirable Experience Experience with transaction reporting regulations such as MiFID II , EMIR , SFTR , or similar. Experience with Elasticsearch . Knowledge of event-driven architectures and data replay/reprocessing frameworks. Experience with scheduling and orchestration tools such as Quartz . Exposure to regulatory remediation programmes and audit-driven development practices. Understanding of parallel processing and distributed computing techniques. Technical Stack Python Flask Pandas Oracle Database Elasticsearch Quartz Scheduler Git CI/CD Tooling Location Bromley, UK Rate/Salary .00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. (phone number removed). Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at (url removed)> To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to (url removed)> We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at (url removed)/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
This Senior Data Analyst role is suited to someone with a background in digital, customer, or product analytics who enjoys working with large datasets and influencing business decisions through data. You'll partner with product, marketing, and growth teams to improve customer retention, engagement, and commercial performance. The Company They are a digital-first business with a strong focus on customer growth and product development. Data is central to decision-making across the organisation, with analysts working closely alongside product, marketing, and commercial stakeholders. The business offers the opportunity to work across customer lifecycle, subscription, and behavioural analytics in a collaborative environment. The Role Analyse customer journeys, digital funnels, and user behaviour. Identify opportunities to improve conversion, engagement, and retention. Build and maintain KPI dashboards and reporting. Deliver customer, product, and subscription analytics. Develop LTV and churn analysis to support business strategy. Partner with Product, Marketing, and Growth teams on experimentation and measurement frameworks. Use SQL to query, manipulate, and analyse large datasets. Present insights and recommendations to stakeholders across the business. Your Skills & Experience Strong experience in digital analytics, customer analytics, or product analytics and advanced SQL skills. Experience working with customer lifecycle, retention, and behavioural data. Knowledge of cohort analysis, experimentation, and statistical testing. Experience with data visualisation tools. Ability to communicate analytical findings to a range of stakeholders. Experience working with cross-functional teams. Exposure to web or app analytics tools such as Google Analytics or Mixpanel is beneficial. What They Offer Competitive salary and benefits package. Hybrid working. Opportunity to work on customer and product analytics projects with direct business impact. Ongoing learning and development opportunities. Clear scope to develop within a growing analytics function.
22/09/2026
Full time
This Senior Data Analyst role is suited to someone with a background in digital, customer, or product analytics who enjoys working with large datasets and influencing business decisions through data. You'll partner with product, marketing, and growth teams to improve customer retention, engagement, and commercial performance. The Company They are a digital-first business with a strong focus on customer growth and product development. Data is central to decision-making across the organisation, with analysts working closely alongside product, marketing, and commercial stakeholders. The business offers the opportunity to work across customer lifecycle, subscription, and behavioural analytics in a collaborative environment. The Role Analyse customer journeys, digital funnels, and user behaviour. Identify opportunities to improve conversion, engagement, and retention. Build and maintain KPI dashboards and reporting. Deliver customer, product, and subscription analytics. Develop LTV and churn analysis to support business strategy. Partner with Product, Marketing, and Growth teams on experimentation and measurement frameworks. Use SQL to query, manipulate, and analyse large datasets. Present insights and recommendations to stakeholders across the business. Your Skills & Experience Strong experience in digital analytics, customer analytics, or product analytics and advanced SQL skills. Experience working with customer lifecycle, retention, and behavioural data. Knowledge of cohort analysis, experimentation, and statistical testing. Experience with data visualisation tools. Ability to communicate analytical findings to a range of stakeholders. Experience working with cross-functional teams. Exposure to web or app analytics tools such as Google Analytics or Mixpanel is beneficial. What They Offer Competitive salary and benefits package. Hybrid working. Opportunity to work on customer and product analytics projects with direct business impact. Ongoing learning and development opportunities. Clear scope to develop within a growing analytics function.
Senior Scala Engineer Clearance Required:SC required Duration:6 months Location: Location: Stratford, London (hybrid remote working) IR35 Status: Capgemini Mandated PAYE only Job Description: Location: Stratford, London (hybrid remote working) Context: CIP Attribute Reputation Team (Att Rep) CIP is driven by the principal need to detect and prevent fraudulent access to taxpayer data and prevent organised repayment fraud. Attribute Reputation is the process through which large amounts of data are collated from tax transactions to glean insights into common attributes. In particular, we assert their validity and derive risk scores to transactions based on whether the attributes in question, or other attributes used in combination with that attribute, have been used in historic transactions associated with past suspicious or fraudulent activity. Collaboration with other data product and Front End product teams will form the core of creating a frictionless customer experience to exploit the digital audit data that CIP holds. Insights from Attribute Reputation are crucial for HMRC services, and the team is pioneering data sharing with other government departments and local authorities. Role description As a Senior Scala Engineer in the AttRep Team you will define and shape the way we deliver the Front End Attribute Reputation services (APIs) to Digital services to provide attribute insights for fraud detection and prevention across HMRC. This work involves: Help design a future vision for our Att Rep services, including consolidation, to allow us to provide a consistent and easy to use experience for users. Consideration for delivering high-volume, high-availability and low-latency services Improvement of our existing services Reducing our maintenance efforts through incremental re-architecting - eg reducing the number of technologies that are required to support the pipeline & using managed services where appropriate. Design and develop clean functioning, testable code on the Back End, write effective APIs, develop and manage well-functioning databases and applications with security and data protection settings Collaborate with the AttRep product owner, business analyst, data engineers and the wider CIP teams to ideate software solutions Desired behaviours ? Be proactive ? Responsible and motivated self-starter ? User centric attitude ? Prioritise people over processes ? Drive lean results; understand the value of iterative delivery ? Be evidence driven ? Advocate for doing the right thing' ? Help others understand your work through co-participatory design, pairing, demos and documentation ? Make complex look and sound simple ? Be kind, creative and convincing How we work: We favour: Breaking down a high-level problem as a team upfront and delivering the core value first Delivering individual business benefits to production, rather than bundling tasks together Collaboration, communication, regular pairing and thoughtful course-correction Taking the time to write simple and easy to maintain code Willingness to make and participate in improvements for the greater good of CIP Working cross-discipline rather than adhering to tightly defined roles. Knowledge & experience Security clearance (SC-level) API design Data analysis Databases AWS suite experience Awareness of Site Reliability Engineering and support Skilled at returning services to good states in outage situations Understands the importance of testing and automation Working in a lean, agile environment Working in a you build it you run it team Experience coding in continuous integration context Skills & technologies Essential: Scala Play or other MVC/Rest API frameworks SQL AWS Suite Continuous Integration Agile methodologies Desirable: Containerisation principles/Docker Jenkins Kibana Grafana Airflow
22/09/2026
Contractor
Senior Scala Engineer Clearance Required:SC required Duration:6 months Location: Location: Stratford, London (hybrid remote working) IR35 Status: Capgemini Mandated PAYE only Job Description: Location: Stratford, London (hybrid remote working) Context: CIP Attribute Reputation Team (Att Rep) CIP is driven by the principal need to detect and prevent fraudulent access to taxpayer data and prevent organised repayment fraud. Attribute Reputation is the process through which large amounts of data are collated from tax transactions to glean insights into common attributes. In particular, we assert their validity and derive risk scores to transactions based on whether the attributes in question, or other attributes used in combination with that attribute, have been used in historic transactions associated with past suspicious or fraudulent activity. Collaboration with other data product and Front End product teams will form the core of creating a frictionless customer experience to exploit the digital audit data that CIP holds. Insights from Attribute Reputation are crucial for HMRC services, and the team is pioneering data sharing with other government departments and local authorities. Role description As a Senior Scala Engineer in the AttRep Team you will define and shape the way we deliver the Front End Attribute Reputation services (APIs) to Digital services to provide attribute insights for fraud detection and prevention across HMRC. This work involves: Help design a future vision for our Att Rep services, including consolidation, to allow us to provide a consistent and easy to use experience for users. Consideration for delivering high-volume, high-availability and low-latency services Improvement of our existing services Reducing our maintenance efforts through incremental re-architecting - eg reducing the number of technologies that are required to support the pipeline & using managed services where appropriate. Design and develop clean functioning, testable code on the Back End, write effective APIs, develop and manage well-functioning databases and applications with security and data protection settings Collaborate with the AttRep product owner, business analyst, data engineers and the wider CIP teams to ideate software solutions Desired behaviours ? Be proactive ? Responsible and motivated self-starter ? User centric attitude ? Prioritise people over processes ? Drive lean results; understand the value of iterative delivery ? Be evidence driven ? Advocate for doing the right thing' ? Help others understand your work through co-participatory design, pairing, demos and documentation ? Make complex look and sound simple ? Be kind, creative and convincing How we work: We favour: Breaking down a high-level problem as a team upfront and delivering the core value first Delivering individual business benefits to production, rather than bundling tasks together Collaboration, communication, regular pairing and thoughtful course-correction Taking the time to write simple and easy to maintain code Willingness to make and participate in improvements for the greater good of CIP Working cross-discipline rather than adhering to tightly defined roles. Knowledge & experience Security clearance (SC-level) API design Data analysis Databases AWS suite experience Awareness of Site Reliability Engineering and support Skilled at returning services to good states in outage situations Understands the importance of testing and automation Working in a lean, agile environment Working in a you build it you run it team Experience coding in continuous integration context Skills & technologies Essential: Scala Play or other MVC/Rest API frameworks SQL AWS Suite Continuous Integration Agile methodologies Desirable: Containerisation principles/Docker Jenkins Kibana Grafana Airflow
Role Summary We are seeking several hands-on Senior Software Engineers with strong full-stack expertise across TypeScript/React, C#/.NET and modern cloud-native technologies. You will design, build and deliver software solutions end-to-end, owning the development lifecycle from discovery and technical specification through implementation, testing, deployment and continuous improvement. As an AI-native engineer, you will use approved AI-assisted development tools and agentic AI workflows to accelerate delivery while maintaining high standards of quality, security and engineering excellence. You will work confidently with ambiguity, ask focused clarifying questions, compare alternative approaches and translate complex business needs into structured, testable solutions. This is a senior individual contributor role focused on software engineering, implementation and technical delivery rather than people or project management. Success will be measured through engineering impact, delivery outcomes and software quality. Key Responsibilities Design, build, test, deploy and support production-grade software solutions across the full technology stack. Develop scalable applications using TypeScript, React/Angular or another modern UI framework, C#/.NET and related technologies. Lead technical discovery by asking effective clarifying questions before moving into detailed solution design or implementation. Translate ambiguous or complex business requirements into clear, structured and testable technical specifications using Spec-Driven Development principles. Evaluate alternative technical approaches and clearly explain the benefits, risks, constraints and trade-offs. Break complex problems into manageable engineering tasks and deliver practical, proportionate solutions without unnecessary complexity. Write secure, maintainable and high-quality code that follows modern engineering standards and best practices. Design and build RESTful APIs, integrations, microservices and event-driven solutions focused on performance, reliability and scalability. Deliver solutions spanning frontend, backend and data layers using clean architectural principles. Use AI-assisted development tools and agentic AI workflows across requirements analysis, specification, coding, testing, debugging, documentation and delivery. Take ownership of reviewing, validating and assuring the quality, security and accuracy of both human-written and AI-generated outputs. Develop distributed systems and integrations that support complex workflows and data-processing requirements. Implement comprehensive automated testing, including unit, integration and regression testing. Troubleshoot technical issues using structured debugging and root-cause analysis techniques. Improve CI/CD pipelines, deployment automation, observability and Infrastructure as Code practices. Build cloud-native applications using compute, serverless, messaging, storage and identity services. Contribute to architectural discussions while remaining actively involved in hands-on coding and implementation. Collaborate with product owners, analysts, designers, testers and engineers to deliver effective business solutions. Produce clear technical documentation covering specifications, design decisions, operational support and known trade-offs. Demonstrate solutions through working software, prototypes, technical documentation and measurable delivery outcomes. Constructively challenge requirements and technical assumptions while remaining open to feedback and alternative approaches. Identify opportunities to improve engineering effectiveness through AI, automation, reusable components and repeatable patterns. Participate in code reviews, share knowledge and contribute to engineering best practice and continuous improvement. Undertake any other duties reasonably required. Essential Experience Software Engineering and Delivery Significant recent hands-on experience in software development and object-oriented programming. Proven experience owning complex software solutions from requirements discovery through design, development, testing, deployment and production support. Strong experience building scalable full-stack applications using TypeScript/React/Angular or another modern UI framework, and C#/.NET. Deep understanding of software engineering fundamentals, including design patterns, SOLID principles, modular architecture, clean code and testing practices. Demonstrable experience making pragmatic technical decisions and assessing alternative solution designs. Experience working with incomplete or ambiguous requirements and converting them into clear technical specifications. Proven experience developing RESTful APIs, integrations, microservices and event-driven systems. Experience delivering end-to-end solutions across frontend, backend and data platforms. Solid understanding of distributed systems, service communication patterns and complex data flows. Strong understanding of secure development practices and software testing methodologies. Experience delivering production-grade software within Agile environments. Cloud and DevOps Hands-on experience with cloud platforms, ideally Microsoft Azure, although relevant AWS or GCP experience will also be considered. Experience with cloud-native services including compute, serverless, messaging, storage and identity management. Familiarity with Docker and Kubernetes. Experience implementing modern deployment patterns and scalable cloud architectures. Experience building and maintaining CI/CD pipelines. Knowledge of Infrastructure as Code tools such as Terraform or equivalent. Strong understanding of monitoring, observability, cloud operations and production support. Data and Integration Strong understanding of database design, optimisation and data modelling. Experience working with relational and NoSQL databases. Knowledge of data-access patterns, performance optimisation and system-integration design. AI-Native Engineering Strong AI literacy with practical experience using AI-assisted development tools within software engineering environments. Practical experience applying Spec-Driven Development or a similar specification-led engineering approach. Evidence of using AI across requirements analysis, specification creation, coding, testing, debugging, documentation and code review. Experience designing or using agentic workflows involving multiple stages, tools or automated actions. Ability to critically review, test, secure and improve AI-generated outputs before production use. Examples of improvements in delivery speed, software quality, test coverage or developer productivity achieved through AI-assisted engineering. Ability to explain the problem addressed, personal contribution, tools used, validation approach and outcome for software delivered using AI-assisted or agentic workflows. Skills and Competencies Technical Excellence Deep full-stack engineering capability across frontend, backend, data and cloud-native technologies. Strong solution-design and architectural thinking, balancing business needs with security, maintainability, reliability and technical quality. Expertise in API development, integrations, microservices and distributed systems. Strong understanding of DevOps, CI/CD, Infrastructure as Code, deployment automation and observability. Solid foundation in database technologies and data-engineering principles. Ability to discuss implementation decisions at code, application and system-design level. AI-Native Mindset Uses AI tools and agentic workflows to improve productivity, quality and delivery outcomes, not solely to generate code. Applies sound engineering judgement, governance and validation when working with AI-generated outputs. Maintains accountability and control when using AI to accelerate software development. Converts complex requirements into clear, testable specifications that improve delivery speed and quality. Remains curious about emerging capabilities while selecting tools and approaches pragmatically. Professional Skills Asks focused, relevant questions before moving into detailed design or implementation. Demonstrates strong problem-solving and analytical ability. Responds constructively to challenge and uses feedback to strengthen technical decisions. Communicates technical trade-offs clearly to both technical and non-technical audiences. Balances delivery speed with security, maintainability, reliability and long-term value. Works effectively with ambiguity using a structured and evidence-led approach. Takes accountability for outcomes rather than relying solely on tools, frameworks or AI recommendations. Collaborates effectively with stakeholders and multidisciplinary delivery teams. Actively contributes to knowledge sharing, code reviews and team-wide engineering excellence. Candidate Evidence During the selection process, candidates should be prepared to provide practical examples that demonstrate: . click apply for full job details
22/09/2026
Full time
Role Summary We are seeking several hands-on Senior Software Engineers with strong full-stack expertise across TypeScript/React, C#/.NET and modern cloud-native technologies. You will design, build and deliver software solutions end-to-end, owning the development lifecycle from discovery and technical specification through implementation, testing, deployment and continuous improvement. As an AI-native engineer, you will use approved AI-assisted development tools and agentic AI workflows to accelerate delivery while maintaining high standards of quality, security and engineering excellence. You will work confidently with ambiguity, ask focused clarifying questions, compare alternative approaches and translate complex business needs into structured, testable solutions. This is a senior individual contributor role focused on software engineering, implementation and technical delivery rather than people or project management. Success will be measured through engineering impact, delivery outcomes and software quality. Key Responsibilities Design, build, test, deploy and support production-grade software solutions across the full technology stack. Develop scalable applications using TypeScript, React/Angular or another modern UI framework, C#/.NET and related technologies. Lead technical discovery by asking effective clarifying questions before moving into detailed solution design or implementation. Translate ambiguous or complex business requirements into clear, structured and testable technical specifications using Spec-Driven Development principles. Evaluate alternative technical approaches and clearly explain the benefits, risks, constraints and trade-offs. Break complex problems into manageable engineering tasks and deliver practical, proportionate solutions without unnecessary complexity. Write secure, maintainable and high-quality code that follows modern engineering standards and best practices. Design and build RESTful APIs, integrations, microservices and event-driven solutions focused on performance, reliability and scalability. Deliver solutions spanning frontend, backend and data layers using clean architectural principles. Use AI-assisted development tools and agentic AI workflows across requirements analysis, specification, coding, testing, debugging, documentation and delivery. Take ownership of reviewing, validating and assuring the quality, security and accuracy of both human-written and AI-generated outputs. Develop distributed systems and integrations that support complex workflows and data-processing requirements. Implement comprehensive automated testing, including unit, integration and regression testing. Troubleshoot technical issues using structured debugging and root-cause analysis techniques. Improve CI/CD pipelines, deployment automation, observability and Infrastructure as Code practices. Build cloud-native applications using compute, serverless, messaging, storage and identity services. Contribute to architectural discussions while remaining actively involved in hands-on coding and implementation. Collaborate with product owners, analysts, designers, testers and engineers to deliver effective business solutions. Produce clear technical documentation covering specifications, design decisions, operational support and known trade-offs. Demonstrate solutions through working software, prototypes, technical documentation and measurable delivery outcomes. Constructively challenge requirements and technical assumptions while remaining open to feedback and alternative approaches. Identify opportunities to improve engineering effectiveness through AI, automation, reusable components and repeatable patterns. Participate in code reviews, share knowledge and contribute to engineering best practice and continuous improvement. Undertake any other duties reasonably required. Essential Experience Software Engineering and Delivery Significant recent hands-on experience in software development and object-oriented programming. Proven experience owning complex software solutions from requirements discovery through design, development, testing, deployment and production support. Strong experience building scalable full-stack applications using TypeScript/React/Angular or another modern UI framework, and C#/.NET. Deep understanding of software engineering fundamentals, including design patterns, SOLID principles, modular architecture, clean code and testing practices. Demonstrable experience making pragmatic technical decisions and assessing alternative solution designs. Experience working with incomplete or ambiguous requirements and converting them into clear technical specifications. Proven experience developing RESTful APIs, integrations, microservices and event-driven systems. Experience delivering end-to-end solutions across frontend, backend and data platforms. Solid understanding of distributed systems, service communication patterns and complex data flows. Strong understanding of secure development practices and software testing methodologies. Experience delivering production-grade software within Agile environments. Cloud and DevOps Hands-on experience with cloud platforms, ideally Microsoft Azure, although relevant AWS or GCP experience will also be considered. Experience with cloud-native services including compute, serverless, messaging, storage and identity management. Familiarity with Docker and Kubernetes. Experience implementing modern deployment patterns and scalable cloud architectures. Experience building and maintaining CI/CD pipelines. Knowledge of Infrastructure as Code tools such as Terraform or equivalent. Strong understanding of monitoring, observability, cloud operations and production support. Data and Integration Strong understanding of database design, optimisation and data modelling. Experience working with relational and NoSQL databases. Knowledge of data-access patterns, performance optimisation and system-integration design. AI-Native Engineering Strong AI literacy with practical experience using AI-assisted development tools within software engineering environments. Practical experience applying Spec-Driven Development or a similar specification-led engineering approach. Evidence of using AI across requirements analysis, specification creation, coding, testing, debugging, documentation and code review. Experience designing or using agentic workflows involving multiple stages, tools or automated actions. Ability to critically review, test, secure and improve AI-generated outputs before production use. Examples of improvements in delivery speed, software quality, test coverage or developer productivity achieved through AI-assisted engineering. Ability to explain the problem addressed, personal contribution, tools used, validation approach and outcome for software delivered using AI-assisted or agentic workflows. Skills and Competencies Technical Excellence Deep full-stack engineering capability across frontend, backend, data and cloud-native technologies. Strong solution-design and architectural thinking, balancing business needs with security, maintainability, reliability and technical quality. Expertise in API development, integrations, microservices and distributed systems. Strong understanding of DevOps, CI/CD, Infrastructure as Code, deployment automation and observability. Solid foundation in database technologies and data-engineering principles. Ability to discuss implementation decisions at code, application and system-design level. AI-Native Mindset Uses AI tools and agentic workflows to improve productivity, quality and delivery outcomes, not solely to generate code. Applies sound engineering judgement, governance and validation when working with AI-generated outputs. Maintains accountability and control when using AI to accelerate software development. Converts complex requirements into clear, testable specifications that improve delivery speed and quality. Remains curious about emerging capabilities while selecting tools and approaches pragmatically. Professional Skills Asks focused, relevant questions before moving into detailed design or implementation. Demonstrates strong problem-solving and analytical ability. Responds constructively to challenge and uses feedback to strengthen technical decisions. Communicates technical trade-offs clearly to both technical and non-technical audiences. Balances delivery speed with security, maintainability, reliability and long-term value. Works effectively with ambiguity using a structured and evidence-led approach. Takes accountability for outcomes rather than relying solely on tools, frameworks or AI recommendations. Collaborates effectively with stakeholders and multidisciplinary delivery teams. Actively contributes to knowledge sharing, code reviews and team-wide engineering excellence. Candidate Evidence During the selection process, candidates should be prepared to provide practical examples that demonstrate: . click apply for full job details
Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role We are seeking a highly motivated and experienced Vulnerability Management Analyst to join our team. As a Vulnerability Management Analyst, your primary responsibility will be to enable remediation groups and engineers to address and resolve outstanding findings within agreed timeframes. You will achieve this by effectively triaging and prioritising vulnerabilities using a risk-based approach. Additionally, you will ensure that all assets within the scope of vulnerability management are scanned within agreed time frames. What you'll get to do Partner with engineering and product teams to bridge the gap between security discovery and resolution, turning complex findings into clear, actionable tasks. Utilise a risk-based approach to prioritise vulnerabilities based on their potential impact and exploitability Coordinate with resolver groups to ensure timely and efficient remediation of identified vulnerabilities Maintain and update a wide range of Vulnerability Management tools (Build Phase VM, CWPP, Endpoint VM, VM Intelligence) to ensure their effectiveness and reliability Review and update Vulnerability Management related documentation to align with internal and external compliance requirements, industry best practices and emerging threats (e.g. ISO 27000, PCI-DSS, NIST) Build and maintain our vulnerability ecosystem, from cloud-native stacks to endpoint security, using automation to reduce manual overhead for the wider team. Process vulnerability data to provide reports, insights and metrics, that aid in the risk-based approach to vulnerability management. Develop integrations for internal and external tools to capture data relevant to the vulnerability remediation process (e.g. by interacting with APIs) Ensure compliance with relevant security standards, frameworks, and regulations Stay up to date with the latest trends and developments in vulnerability management, security standards, and regulations Responsibilities Develop and maintain vulnerability management tooling, ensuring reliable coverage across cloud-native and on-premise environments. Lead the shift towards automated remediation by implementing integrations that reduce manual toil for engineering teams. Work with internal remediators to prioritise vulnerability management activities Process vulnerability data to provide reports, insights and metrics, that aid in the risk-based approach to vulnerability management. Develop integrations for internal and external tools to capture data relevant to the vulnerability remediation process Ensure compliance with relevant security standards, frameworks, and regulations Stay up to date with the latest trends and developments in vulnerability management, security standards, and regulations Act as a subject matter expert, staying ahead of emerging threats and evolving the team's defensive strategy alongside the wider security organisation. What you can expect from us Join a group of highly skilled individuals and have the opportunity to learn and grow with them Work in a supportive and creative environment that encourages initiative and experimentation Receive strong mentorship from senior members and peers to unlock your full potential Collaborate with members of the wider security organisation and technical teams, fostering knowledge sharing and collaboration Requirements Essential Demonstrated vulnerability management experience in a role such as vulnerability analyst, specialist, or engineer. Strong technical knowledge of cloud platforms (aws, gcp) and cloud-native security architecture. Experience with kubernetes and container security principles. Security knowledge in AWS/GCP. Basic scripting skill for automation purposes (Python, Go, Bash etc.). Proven ability to develop integrations by interacting with APIs. Excellent analytical and problem-solving skills to identify vulnerabilities and assess potential impact. Strong written and verbal communication skills to foster collaboration across cross functional teams and stakeholders. Adaptability to learn new technologies and evolve alongside the security landscape. Desirable Knowledge of CI/CD pipelines management including TeamCity and Jenkins. Knowledge of external attack surface management. Proficiency in infrastructure as code, specifically terraform. Competence in at least one programming language (e.g. java, golang, python) for automation. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with Information Security Lead Stage 2 - 60 min with two vulnerability team members Stage 3 - Final with our Information Security Director and Information Security Lead Benefits We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent . click apply for full job details
22/09/2026
Full time
Description Starling is the UK's first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time. We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2800 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed 3.5 million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together! The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness. Hybrid Working We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. About the Role We are seeking a highly motivated and experienced Vulnerability Management Analyst to join our team. As a Vulnerability Management Analyst, your primary responsibility will be to enable remediation groups and engineers to address and resolve outstanding findings within agreed timeframes. You will achieve this by effectively triaging and prioritising vulnerabilities using a risk-based approach. Additionally, you will ensure that all assets within the scope of vulnerability management are scanned within agreed time frames. What you'll get to do Partner with engineering and product teams to bridge the gap between security discovery and resolution, turning complex findings into clear, actionable tasks. Utilise a risk-based approach to prioritise vulnerabilities based on their potential impact and exploitability Coordinate with resolver groups to ensure timely and efficient remediation of identified vulnerabilities Maintain and update a wide range of Vulnerability Management tools (Build Phase VM, CWPP, Endpoint VM, VM Intelligence) to ensure their effectiveness and reliability Review and update Vulnerability Management related documentation to align with internal and external compliance requirements, industry best practices and emerging threats (e.g. ISO 27000, PCI-DSS, NIST) Build and maintain our vulnerability ecosystem, from cloud-native stacks to endpoint security, using automation to reduce manual overhead for the wider team. Process vulnerability data to provide reports, insights and metrics, that aid in the risk-based approach to vulnerability management. Develop integrations for internal and external tools to capture data relevant to the vulnerability remediation process (e.g. by interacting with APIs) Ensure compliance with relevant security standards, frameworks, and regulations Stay up to date with the latest trends and developments in vulnerability management, security standards, and regulations Responsibilities Develop and maintain vulnerability management tooling, ensuring reliable coverage across cloud-native and on-premise environments. Lead the shift towards automated remediation by implementing integrations that reduce manual toil for engineering teams. Work with internal remediators to prioritise vulnerability management activities Process vulnerability data to provide reports, insights and metrics, that aid in the risk-based approach to vulnerability management. Develop integrations for internal and external tools to capture data relevant to the vulnerability remediation process Ensure compliance with relevant security standards, frameworks, and regulations Stay up to date with the latest trends and developments in vulnerability management, security standards, and regulations Act as a subject matter expert, staying ahead of emerging threats and evolving the team's defensive strategy alongside the wider security organisation. What you can expect from us Join a group of highly skilled individuals and have the opportunity to learn and grow with them Work in a supportive and creative environment that encourages initiative and experimentation Receive strong mentorship from senior members and peers to unlock your full potential Collaborate with members of the wider security organisation and technical teams, fostering knowledge sharing and collaboration Requirements Essential Demonstrated vulnerability management experience in a role such as vulnerability analyst, specialist, or engineer. Strong technical knowledge of cloud platforms (aws, gcp) and cloud-native security architecture. Experience with kubernetes and container security principles. Security knowledge in AWS/GCP. Basic scripting skill for automation purposes (Python, Go, Bash etc.). Proven ability to develop integrations by interacting with APIs. Excellent analytical and problem-solving skills to identify vulnerabilities and assess potential impact. Strong written and verbal communication skills to foster collaboration across cross functional teams and stakeholders. Adaptability to learn new technologies and evolve alongside the security landscape. Desirable Knowledge of CI/CD pipelines management including TeamCity and Jenkins. Knowledge of external attack surface management. Proficiency in infrastructure as code, specifically terraform. Competence in at least one programming language (e.g. java, golang, python) for automation. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with Information Security Lead Stage 2 - 60 min with two vulnerability team members Stage 3 - Final with our Information Security Director and Information Security Lead Benefits We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent . click apply for full job details
Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others? If you're passionate about delivering exceptional customer service and want to make a real impact, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our growing Technology team. This is more than a support role. it's an opportunity to become a trusted technical leader, mentor your colleagues, influence service improvements, and play a key role in delivering outstanding support to our customers. What You'll Be Doing As our Senior Service Desk Analyst , you'll be at the heart of our Service Desk, ensuring incidents and service requests are managed efficiently, professionally, and in line with agreed Service Level Agreements (SLAs). Act as the go to escalation point for complex technical issues. Lead by example, coaching and supporting first and second line analysts. Help coordinate the daily operation of the Service Desk, ensuring workloads are balanced and priorities are met. Drive excellent customer experiences through clear communication and proactive service delivery. Support Major Incident Management, Root Cause Analysis, and continuous service improvement initiatives. Work closely with technical teams and stakeholders to deliver effective solutions. Produce meaningful KPI reports and identify opportunities to improve performance. Contribute to developing Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership, supporting others, and finding solutions to challenging technical issues. An ITIL qualification. At least two years' experience within an IT Service Desk or Technical Support environment. Experience supporting users in large scale software environments. Strong knowledge of Incident and Service Request Management. Excellent communication and stakeholder management skills. Experience working to SLAs and KPIs. The confidence to mentor colleagues and act as an escalation point. The nice to have's Knowledge of cloud technologies and services. Experience with remote deployments. Power BI knowledge. Understanding of CCTV systems. Experience within the traffic or parking technology sector. What you will get in return: 25 annual leave days plus bank holidays. Holiday purchase scheme - buy up to 5 additional days each year. Enhanced Maternity and Paternity Package NB subject to eligibility criteria. Health Cash Back Plan. Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing. Cycle to work and Green Car schemes. Pension Scheme. If this sounds like the job for you, please apply . New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
22/09/2026
Full time
Marston Holdings' continued growth is supported by an established Technology division, which includes VidAlert and Vortex. Together we are the UK's leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city solutions that deliver the highest productivity at the lowest operational cost. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. About the role Are you an experienced Service Desk professional who thrives in a fast-paced environment? Do you enjoy solving complex technical challenges while supporting and developing others? If you're passionate about delivering exceptional customer service and want to make a real impact, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our growing Technology team. This is more than a support role. it's an opportunity to become a trusted technical leader, mentor your colleagues, influence service improvements, and play a key role in delivering outstanding support to our customers. What You'll Be Doing As our Senior Service Desk Analyst , you'll be at the heart of our Service Desk, ensuring incidents and service requests are managed efficiently, professionally, and in line with agreed Service Level Agreements (SLAs). Act as the go to escalation point for complex technical issues. Lead by example, coaching and supporting first and second line analysts. Help coordinate the daily operation of the Service Desk, ensuring workloads are balanced and priorities are met. Drive excellent customer experiences through clear communication and proactive service delivery. Support Major Incident Management, Root Cause Analysis, and continuous service improvement initiatives. Work closely with technical teams and stakeholders to deliver effective solutions. Produce meaningful KPI reports and identify opportunities to improve performance. Contribute to developing Standard Operating Procedures (SOPs) and delivering training for new technologies and processes. Champion ITIL best practices and help shape the future of our IT Service Management processes. What We're Looking For You'll be someone who enjoys taking ownership, supporting others, and finding solutions to challenging technical issues. An ITIL qualification. At least two years' experience within an IT Service Desk or Technical Support environment. Experience supporting users in large scale software environments. Strong knowledge of Incident and Service Request Management. Excellent communication and stakeholder management skills. Experience working to SLAs and KPIs. The confidence to mentor colleagues and act as an escalation point. The nice to have's Knowledge of cloud technologies and services. Experience with remote deployments. Power BI knowledge. Understanding of CCTV systems. Experience within the traffic or parking technology sector. What you will get in return: 25 annual leave days plus bank holidays. Holiday purchase scheme - buy up to 5 additional days each year. Enhanced Maternity and Paternity Package NB subject to eligibility criteria. Health Cash Back Plan. Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing. Cycle to work and Green Car schemes. Pension Scheme. If this sounds like the job for you, please apply . New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Contract type: Permanent Location: London or Newcastle Salary: c.£50,479 (London), c.£42,778 (Newcastle) a higher base may be considered for an exceptional candidate Office attendance: The NAO operates a hybrid working policy where staff are expected to be in the office a minimum 2 days a week. Main purpose of the job: The National Audit Office (NAO) has made a strategic investment in audit technology and automation to enhance audit quality, efficiency, and value for money. This role provides application support for business-critical audit systems, helping to keep services reliable, secure and effective for auditors. The postholder will support day-to-day operations, controlled system change and service improvement. The role helps ensure audit technology supports audit delivery while meeting NAO security, privacy and governance requirements. As an Application Support Analyst, you will support specialist audit applications used by around 700 financial audit users. These are core business systems, not standard helpdesk tools, and the role is focused on maintaining reliable, secure services, supporting controlled change and improving how the applications are supported and used. You will work with NAO colleagues and third-party suppliers to resolve issues, support releases and upgrades, maintain clear documentation and identify improvements from service data, user feedback and recurring incidents. Key responsibilities: • Provide high-quality application support for users, taking ownership of incidents and service requests through to resolution or escalation. • Investigate application issues, identify recurring problems, support root-cause analysis and agree fixes or workarounds with technical teams or suppliers. • Complete business-as-usual administration, including joiner, mover and leaver activity, access changes and periodic access reviews, ensuring least-privilege access and clear audit evidence. • Monitor application availability, performance, capacity, data quality and service trends, using insight to identify risks and recommend improvements. • Support incident, problem, change, release and knowledge management processes, including controlled configuration changes, maintenance and updates. • Plan and complete functional, regression and user acceptance testing for releases, patches and infrastructure changes, including test scripts, evidence, defect management and post-release checks. • Coordinate supplier support tickets, provide clear evidence, monitor service performance and escalate recurring issues or risks as needed. • Create and maintain support procedures, knowledge articles, user guidance, training materials, service reporting and other documentation to support consistent team delivery. • Support the development and delivery of user training or knowledge-sharing activities where this helps improve application use, reduce repeat queries and support effective adoption of changes. • Support projects and the transition of new or changed services into business-as-usual operation, ensuring support, monitoring, documentation, access, resilience and supplier arrangements are ready. • Participate in extended-hours support during peak periods and occasional out-of-hours work for upgrades, maintenance or priority issues. Skills and Experience Essential skills • Experience supporting business-critical applications or digital services, including incident triage, service requests, escalation and resolution. • Good understanding of application support and IT service management, including incident, problem, change, release, deployment and knowledge management. • Ability to diagnose application issues, identify recurring problems and work with technical teams or suppliers to agree fixes or workarounds. • Experience supporting releases, upgrades or patches, including testing, evidence recording and defect management. • Experience creating or supporting user guidance, training materials or knowledge-sharing content to help users understand application changes and common support processes. • Ability to use service data, ticket trends, user feedback and reporting tools to monitor performance, identify risks and support continuous improvement. • Good data and analysis skills, including intermediate Excel skills and the ability to present information clearly for operational reporting and decision-making. • Awareness of access management, information security and data protection, including least-privilege access and clear audit evidence. • Familiarity with ITIL principles or equivalent service management practices Desirable skills • Understanding of Dynamics 365, Microsoft Power Platform and Dataverse would be an advantage, particularly where these support configuration, application administration, data management, workflow automation, integration and service support. • Familiarity with SharePoint, Azure DevOps and SQL. • Awareness of Application Insights and experience of setting up or using performance monitoring would be an advantage, particularly to support service reliability, issue investigation and continuous improvement. • Interest in emerging technologies, including automation and AI, and how these may potentially support audit technology services in the future. Abilities • Delivers high-quality customer service and a positive user experience. • Communicates clearly and effectively with users and stakeholders. • Able to work at pace, prioritise effectively, and manage multiple issues or tasks. • Works confidently with third-party suppliers, escalating issues appropriately. • Collaborates effectively with colleagues across different teams and seniority levels. • Applies logical, solutions-focused thinking to resolve problems. Out of Hours and Peak Period Working During the peak financial audit period (May, June and July), the postholder will be required to participate in an extended hours support rota. Shifts may fall between 8:00am and 7:00pm Monday to Friday, and between 10:00am and 4:00pm on Saturdays and Sundays, allocated fairly across the team via a planned rota. In addition, the postholder may occasionally be required to work out of hours to support system upgrades, planned maintenance or priority issues where service continuity is essential. Where you are required to work extended or out of hours shifts, you will receive overtime payments in line with NAO policy. To apply candidates should provide: -An up-to-date CV -A covering letter of no more than 2 pages clearly demonstrating how you meet the essential criteria and providing relevant examples from your experience The closing date for applications is 23:59 on Monday 28th September Please note that we reserve the right to close this vacancy early if a high volume of applications is received. Selection process Shortlisted candidates will be invited to attend an initial Teams interview during WC 12th of October, followed by panel interview during WC 19th October or 26 October. Nationality Requirements: -UK nationals -nationals of Commonwealth countries who have the right to work in the UK -nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk (). We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
22/09/2026
Full time
Contract type: Permanent Location: London or Newcastle Salary: c.£50,479 (London), c.£42,778 (Newcastle) a higher base may be considered for an exceptional candidate Office attendance: The NAO operates a hybrid working policy where staff are expected to be in the office a minimum 2 days a week. Main purpose of the job: The National Audit Office (NAO) has made a strategic investment in audit technology and automation to enhance audit quality, efficiency, and value for money. This role provides application support for business-critical audit systems, helping to keep services reliable, secure and effective for auditors. The postholder will support day-to-day operations, controlled system change and service improvement. The role helps ensure audit technology supports audit delivery while meeting NAO security, privacy and governance requirements. As an Application Support Analyst, you will support specialist audit applications used by around 700 financial audit users. These are core business systems, not standard helpdesk tools, and the role is focused on maintaining reliable, secure services, supporting controlled change and improving how the applications are supported and used. You will work with NAO colleagues and third-party suppliers to resolve issues, support releases and upgrades, maintain clear documentation and identify improvements from service data, user feedback and recurring incidents. Key responsibilities: • Provide high-quality application support for users, taking ownership of incidents and service requests through to resolution or escalation. • Investigate application issues, identify recurring problems, support root-cause analysis and agree fixes or workarounds with technical teams or suppliers. • Complete business-as-usual administration, including joiner, mover and leaver activity, access changes and periodic access reviews, ensuring least-privilege access and clear audit evidence. • Monitor application availability, performance, capacity, data quality and service trends, using insight to identify risks and recommend improvements. • Support incident, problem, change, release and knowledge management processes, including controlled configuration changes, maintenance and updates. • Plan and complete functional, regression and user acceptance testing for releases, patches and infrastructure changes, including test scripts, evidence, defect management and post-release checks. • Coordinate supplier support tickets, provide clear evidence, monitor service performance and escalate recurring issues or risks as needed. • Create and maintain support procedures, knowledge articles, user guidance, training materials, service reporting and other documentation to support consistent team delivery. • Support the development and delivery of user training or knowledge-sharing activities where this helps improve application use, reduce repeat queries and support effective adoption of changes. • Support projects and the transition of new or changed services into business-as-usual operation, ensuring support, monitoring, documentation, access, resilience and supplier arrangements are ready. • Participate in extended-hours support during peak periods and occasional out-of-hours work for upgrades, maintenance or priority issues. Skills and Experience Essential skills • Experience supporting business-critical applications or digital services, including incident triage, service requests, escalation and resolution. • Good understanding of application support and IT service management, including incident, problem, change, release, deployment and knowledge management. • Ability to diagnose application issues, identify recurring problems and work with technical teams or suppliers to agree fixes or workarounds. • Experience supporting releases, upgrades or patches, including testing, evidence recording and defect management. • Experience creating or supporting user guidance, training materials or knowledge-sharing content to help users understand application changes and common support processes. • Ability to use service data, ticket trends, user feedback and reporting tools to monitor performance, identify risks and support continuous improvement. • Good data and analysis skills, including intermediate Excel skills and the ability to present information clearly for operational reporting and decision-making. • Awareness of access management, information security and data protection, including least-privilege access and clear audit evidence. • Familiarity with ITIL principles or equivalent service management practices Desirable skills • Understanding of Dynamics 365, Microsoft Power Platform and Dataverse would be an advantage, particularly where these support configuration, application administration, data management, workflow automation, integration and service support. • Familiarity with SharePoint, Azure DevOps and SQL. • Awareness of Application Insights and experience of setting up or using performance monitoring would be an advantage, particularly to support service reliability, issue investigation and continuous improvement. • Interest in emerging technologies, including automation and AI, and how these may potentially support audit technology services in the future. Abilities • Delivers high-quality customer service and a positive user experience. • Communicates clearly and effectively with users and stakeholders. • Able to work at pace, prioritise effectively, and manage multiple issues or tasks. • Works confidently with third-party suppliers, escalating issues appropriately. • Collaborates effectively with colleagues across different teams and seniority levels. • Applies logical, solutions-focused thinking to resolve problems. Out of Hours and Peak Period Working During the peak financial audit period (May, June and July), the postholder will be required to participate in an extended hours support rota. Shifts may fall between 8:00am and 7:00pm Monday to Friday, and between 10:00am and 4:00pm on Saturdays and Sundays, allocated fairly across the team via a planned rota. In addition, the postholder may occasionally be required to work out of hours to support system upgrades, planned maintenance or priority issues where service continuity is essential. Where you are required to work extended or out of hours shifts, you will receive overtime payments in line with NAO policy. To apply candidates should provide: -An up-to-date CV -A covering letter of no more than 2 pages clearly demonstrating how you meet the essential criteria and providing relevant examples from your experience The closing date for applications is 23:59 on Monday 28th September Please note that we reserve the right to close this vacancy early if a high volume of applications is received. Selection process Shortlisted candidates will be invited to attend an initial Teams interview during WC 12th of October, followed by panel interview during WC 19th October or 26 October. Nationality Requirements: -UK nationals -nationals of Commonwealth countries who have the right to work in the UK -nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk (). We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. Job description As a Cyber Fraud Senior Analyst, you will play a key role in identifying, investigating, and mitigating identity related and cyber enabled fraud impacting HMRC services. Working within the FPC, the role blends cyber security, data analytics, and operational fraud response, combining advanced analytical techniques and threat based thinking, to protect customers and HMRC from emerging threats. A Cyber Fraud Senior Analyst is responsible for detecting, analysing, and responding to cyber enabled and identity related fraud affecting HMRC's digital services. This role is critical in enabling HMRC to stay ahead of adversaries. You act as both a technical specialist and an operational decision maker-identifying suspicious activity, supporting investigations, guiding interventions, and improving HMRC's fraud detection capabilities. Person specification Data Analysis & Tool Development Innovate with new tools and techniques to enhance data analysis capabilities. Detect suspicious identity-related activity using methods like data mining, data matching, clustering, and outlier detection. You will also use your experience of scripting, to proactively search and discover anomalies. Investigation Investigate anomalies and suspicious activity, applying intelligence-led approaches to disrupt fraudulent behaviour. Case Management Lead and advise on complex and sensitive fraud investigations. Be the escalation point for high-impact or difficult data analysis cases. Innovation Support innovation and continuous improvement in fraud prevention techniques, leveraging automation, anomaly detection, and advanced analytics to stay ahead of evolving threats, and ensure a prompt and effective response. Team Development Provide day-to-day guidance and mentorship to junior analysts, supporting their development, guiding fraud detection techniques, and ensuring high standards of analytical rigour and teamwork across the function. Strategic Reporting & Leadership Support and deputise for the G7 Cyber Customer Operations Lead by producing clear, insightful reports and presentations for senior stakeholders, translating technical findings into business-relevant insights. Cross-functional Collaboration Act as the key liaison across multiple Fraud Prevention Centre and HMRC teams, contributing to planning by interpreting the broader fraud threat landscape. Adaptability Embrace ambiguity in this evolving role, contributing flexibly as the team grows and responsibilities expand. Essential Criteria Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency software development and scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. A degree in Data Analysis, Data Science, Information Security, Cyber Security, or at least previous experience in a relevant cyber role. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria Strong communicator across both technical and business domains, with the ability to influence and mentor team members and stakeholders. Skilled in reporting, presenting, and visualising complex data in creative, digestible formats. Technical understanding of web services (e.g. cookies, IP addresses, authentication processes) and experience using SIEM platforms such as Splunk. Scripting skills (e.g., Excel functions) and awareness of fraud risks in digital services. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Additional Security Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Technical skills We'll assess you against these technical skills during the selection process: Technical Question based on Digital Forensics Technical Question based on Incident Response Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles and your qualifications. The word limit for each role is 100 words. You should outline any key responsibilities and significant achievements. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role . click apply for full job details
22/09/2026
Full time
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. The Fraud Prevention Centre (FPC) is a strategic capability within HMRC Security, designed to safeguard customers and the organisation against identity-related fraud and emerging threats. Its mission is built on three interconnected pillars: Protection, Detection, and Response, all underpinned by advanced threat intelligence and customer support. The Centre operates across multiple functional areas, including Proactive Protection, Customer Support & Response, and Strategy & Advisory, to deliver a holistic approach to fraud prevention. Our team is rapidly growing as we invest in new technologies and capabilities, and we are in search of enthusiastic individuals who can help us in achieving our mission. Job description As a Cyber Fraud Senior Analyst, you will play a key role in identifying, investigating, and mitigating identity related and cyber enabled fraud impacting HMRC services. Working within the FPC, the role blends cyber security, data analytics, and operational fraud response, combining advanced analytical techniques and threat based thinking, to protect customers and HMRC from emerging threats. A Cyber Fraud Senior Analyst is responsible for detecting, analysing, and responding to cyber enabled and identity related fraud affecting HMRC's digital services. This role is critical in enabling HMRC to stay ahead of adversaries. You act as both a technical specialist and an operational decision maker-identifying suspicious activity, supporting investigations, guiding interventions, and improving HMRC's fraud detection capabilities. Person specification Data Analysis & Tool Development Innovate with new tools and techniques to enhance data analysis capabilities. Detect suspicious identity-related activity using methods like data mining, data matching, clustering, and outlier detection. You will also use your experience of scripting, to proactively search and discover anomalies. Investigation Investigate anomalies and suspicious activity, applying intelligence-led approaches to disrupt fraudulent behaviour. Case Management Lead and advise on complex and sensitive fraud investigations. Be the escalation point for high-impact or difficult data analysis cases. Innovation Support innovation and continuous improvement in fraud prevention techniques, leveraging automation, anomaly detection, and advanced analytics to stay ahead of evolving threats, and ensure a prompt and effective response. Team Development Provide day-to-day guidance and mentorship to junior analysts, supporting their development, guiding fraud detection techniques, and ensuring high standards of analytical rigour and teamwork across the function. Strategic Reporting & Leadership Support and deputise for the G7 Cyber Customer Operations Lead by producing clear, insightful reports and presentations for senior stakeholders, translating technical findings into business-relevant insights. Cross-functional Collaboration Act as the key liaison across multiple Fraud Prevention Centre and HMRC teams, contributing to planning by interpreting the broader fraud threat landscape. Adaptability Embrace ambiguity in this evolving role, contributing flexibly as the team grows and responsibilities expand. Essential Criteria Proven experience in fraud detection, cyber security, or threat intelligence within a large organisation. Knowledge of fraud detection techniques, including behavioural analysis and anomaly detection and investigation and OSINT (Intelligence) methods. Data analysis skills and experience with large data sets, with proficiency software development and scripting complex queries in analysis environments. Solid technical understanding of web and API services (e.g. cookies, IP addresses, authentication processes) and threats to those services from cybercrime actors and tools. A degree in Data Analysis, Data Science, Information Security, Cyber Security, or at least previous experience in a relevant cyber role. Experience using Security Information and Event Management (SIEM) platforms, preferably in a security operations setting. A sound understanding of Identity, Verification and Authentication principles. Desirable Criteria Strong communicator across both technical and business domains, with the ability to influence and mentor team members and stakeholders. Skilled in reporting, presenting, and visualising complex data in creative, digestible formats. Technical understanding of web services (e.g. cookies, IP addresses, authentication processes) and experience using SIEM platforms such as Splunk. Scripting skills (e.g., Excel functions) and awareness of fraud risks in digital services. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office Closures If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. For more information on where you might be working, review this information on our locations (opens in a new window) These sites are: Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle Telford Plaza, Telford - moving to Parkside Court, Telford Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford You will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Additional Security Information The successful candidate may be required to apply for Developed Vetting (DV) clearance level once in post but must already hold or be willing to obtain Security Check (SC) clearance level before starting the role. Technical skills We'll assess you against these technical skills during the selection process: Technical Question based on Digital Forensics Technical Question based on Incident Response Benefits Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history and previous experiences. Your CV should cover up to a maximum of your last 3 roles and your qualifications. The word limit for each role is 100 words. You should outline any key responsibilities and significant achievements. A 750-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role . click apply for full job details
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Role Overview We are seeking a talented and experienced Senior Next.js Developer at SFIA Level 4 to join our multidisciplinary agile teams and help deliver world-class digital services for UK government clients. In this role, you will lead the development of modern, accessible, and performant Front End applications using Next.js, working in structured and governed environments where quality, accessibility, and user experience are paramount. Location: Swansea (with a regular expectation of up to 60% on-site attendance). Security Clearance: Baseline Personnel Security Standard (BPSS) required, with the willingness and eligibility to obtain Security Check (SC) clearance prior to accessing production environments or live data. About the Role We are seeking a highly skilled and collaborative Senior Next.js Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad consisting of civil servants and supplier staff, building user-centred, high-volume digital services. These critical services facilitate nearly 5 billion digital interactions and process tens of millions of customer transactions annually. In this role, you will take ownership of designing, building, and supporting accessible, responsive Front End applications primarily using Next.js and React. You will seamlessly integrate these user interfaces with a modern API-first ecosystem built on Java Spring Boot and AWS serverless technologies. Operating at SFIA Level 4, you will take on complex technical challenges, champion modern software engineering standards, and actively mentor colleagues to uplift the overall capability of the multidisciplinary team. Key Responsibilities Software Development: Design, build, and support robust, user-centred web applications using Next.js, React, and modern JavaScript/TypeScript, ensuring clean, performant, and maintainable code. API Integration: Integrate intuitive Front End interfaces with Back End Java Spring Boot microservices and AWS serverless components (such as Lambda and API Gateway). Standards & Accessibility: Ensure all digital services rigorously meet the Government Digital and Data (GDD) Service Standard, WCAG 2.2 accessibility guidelines, and secure-by-design principles. Agile Collaboration: Work collaboratively within blended, multi-supplier agile squads alongside Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver value in iterative sprints. Quality Assurance & CI/CD: Strengthen continuous integration and deployment (CI/CD) pipelines, embedding automated testing practices (TDD/BDD) to ensure high-quality release cycles and robust service reliability. Service Assessments: Actively contribute to production readiness and formal government service assessments across the discovery, Alpha, private beta, and live phases of delivery. Mentorship & Leadership: Facilitate knowledge transfer, conduct code reviews, and coach team members to build in-house capability and support sustainable, long-term service ownership. Essential Skills & Experience Core Programming: Deep, commercial expertise in developing scalable web applications using Next.js, React.js, and modern Front End tooling. Public Sector Delivery: Proven experience delivering secure, user-centric digital services aligned to the GDS Service Standard within complex, high-volume government environments. Accessibility First: Comprehensive understanding of inclusive design and strict adherence to WCAG 2.2 accessibility compliance. Modern Architecture: Strong practical knowledge of API-first design principles, interacting with RESTful microservices, and working within cloud-native environments. Quality & Automation: Hands-on experience integrating Front End code into CI/CD pipelines (eg, Jenkins, GitHub Actions) and writing comprehensive automated tests (eg, Jest, Cypress, Playwright). Agile Mindset: A strong track record of operating effectively in blended, multidisciplinary agile environments, adapting smoothly to legislative or policy-driven changes. Desirable Skills & Experience Broader Tech Stack: Experience or familiarity with Ruby on Rails, to assist in migrating, maintaining, or integrating with existing Legacy Front End estates. Cross-Government Platforms: Prior experience integrating digital products with strategic cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Legacy Transformation: Experience supporting large-scale digital transformation programmes migrating away from Legacy systems (eg, older Java, AIX, Oracle, or Mainframe environments). Cloud Infrastructure: Familiarity with AWS serverless patterns, infrastructure-as-code principles, and proactive observability monitoring. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
22/09/2026
Contractor
About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Role Overview We are seeking a talented and experienced Senior Next.js Developer at SFIA Level 4 to join our multidisciplinary agile teams and help deliver world-class digital services for UK government clients. In this role, you will lead the development of modern, accessible, and performant Front End applications using Next.js, working in structured and governed environments where quality, accessibility, and user experience are paramount. Location: Swansea (with a regular expectation of up to 60% on-site attendance). Security Clearance: Baseline Personnel Security Standard (BPSS) required, with the willingness and eligibility to obtain Security Check (SC) clearance prior to accessing production environments or live data. About the Role We are seeking a highly skilled and collaborative Senior Next.js Developer to join a large-scale UK government agency. You will be a core member of a blended agile delivery squad consisting of civil servants and supplier staff, building user-centred, high-volume digital services. These critical services facilitate nearly 5 billion digital interactions and process tens of millions of customer transactions annually. In this role, you will take ownership of designing, building, and supporting accessible, responsive Front End applications primarily using Next.js and React. You will seamlessly integrate these user interfaces with a modern API-first ecosystem built on Java Spring Boot and AWS serverless technologies. Operating at SFIA Level 4, you will take on complex technical challenges, champion modern software engineering standards, and actively mentor colleagues to uplift the overall capability of the multidisciplinary team. Key Responsibilities Software Development: Design, build, and support robust, user-centred web applications using Next.js, React, and modern JavaScript/TypeScript, ensuring clean, performant, and maintainable code. API Integration: Integrate intuitive Front End interfaces with Back End Java Spring Boot microservices and AWS serverless components (such as Lambda and API Gateway). Standards & Accessibility: Ensure all digital services rigorously meet the Government Digital and Data (GDD) Service Standard, WCAG 2.2 accessibility guidelines, and secure-by-design principles. Agile Collaboration: Work collaboratively within blended, multi-supplier agile squads alongside Product Owners, Agile Delivery Managers, Business Analysts, and SDETs to define acceptance criteria and deliver value in iterative sprints. Quality Assurance & CI/CD: Strengthen continuous integration and deployment (CI/CD) pipelines, embedding automated testing practices (TDD/BDD) to ensure high-quality release cycles and robust service reliability. Service Assessments: Actively contribute to production readiness and formal government service assessments across the discovery, Alpha, private beta, and live phases of delivery. Mentorship & Leadership: Facilitate knowledge transfer, conduct code reviews, and coach team members to build in-house capability and support sustainable, long-term service ownership. Essential Skills & Experience Core Programming: Deep, commercial expertise in developing scalable web applications using Next.js, React.js, and modern Front End tooling. Public Sector Delivery: Proven experience delivering secure, user-centric digital services aligned to the GDS Service Standard within complex, high-volume government environments. Accessibility First: Comprehensive understanding of inclusive design and strict adherence to WCAG 2.2 accessibility compliance. Modern Architecture: Strong practical knowledge of API-first design principles, interacting with RESTful microservices, and working within cloud-native environments. Quality & Automation: Hands-on experience integrating Front End code into CI/CD pipelines (eg, Jenkins, GitHub Actions) and writing comprehensive automated tests (eg, Jest, Cypress, Playwright). Agile Mindset: A strong track record of operating effectively in blended, multidisciplinary agile environments, adapting smoothly to legislative or policy-driven changes. Desirable Skills & Experience Broader Tech Stack: Experience or familiarity with Ruby on Rails, to assist in migrating, maintaining, or integrating with existing Legacy Front End estates. Cross-Government Platforms: Prior experience integrating digital products with strategic cross-government capabilities, such as GOV.UK One Login, GOV.UK Pay, GOV.UK Notify, or digital wallets. Legacy Transformation: Experience supporting large-scale digital transformation programmes migrating away from Legacy systems (eg, older Java, AIX, Oracle, or Mainframe environments). Cloud Infrastructure: Familiarity with AWS serverless patterns, infrastructure-as-code principles, and proactive observability monitoring. Diversity & Inclusion At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Job reference: PSX-032327 Employment type: Fixed Term Hours Per Week: 35 Contract Duration: 24 Months Shape the future architecture of one of the UK's leading universities. The University of Manchester is seeking two Principal Architects to help shape and deliver the architectural direction of a major portfolio of change and transformation activity. This is an opportunity to influence enterprise-wide initiatives, contribute to long-term technology strategy and support the delivery of the University's ambitions through effective architecture planning, governance and collaboration. As a senior member of the Enterprise and Business Architecture team, you will work alongside executive sponsors, business leaders, technology teams and delivery partners to ensure strategic objectives are translated into clear architecture roadmaps and achievable change plans. You will contribute to investment discussions, help shape future demand and support informed decision-making across the University. What you'll be doing • Shaping architecture strategy, planning and roadmap development across a major University value stream. • Developing and maintaining architecture blueprints, future-state visions and transition plans that support delivery of the University's strategic goals. • Building effective partnerships with stakeholders and acting as a trusted adviser on architectural, technological and strategic matters. • Working with colleagues across programmes and projects to provide architectural guidance and ensure alignment with enterprise architecture principles, standards and roadmaps. • Identifying opportunities for simplification, reuse and continuous improvement while helping teams navigate risks, dependencies and complexity. • Supporting architecture governance and assurance activities, helping stakeholders understand and navigate key decision-making processes. • Sharing insight on emerging technologies and future opportunities that could enhance teaching, research and professional services. • Coaching, developing and supporting Business Service Architects and Business Analysts aligned to the portfolio. About you We're looking for someone who enjoys bringing people together to solve complex challenges and can balance long-term thinking with practical delivery. You'll be comfortable building relationships across a large organisation and helping colleagues make informed choices in a collaborative environment. You will bring: • Significant experience in enterprise architecture, architecture leadership, technology strategy or a related discipline within a large and complex organisation. • A strong understanding of business architecture, applications, data, integration, infrastructure and security considerations. • Experience working with senior stakeholders and providing clear, evidence-based recommendations to support strategic outcomes. • A track record of developing architecture roadmaps, target states and transformation plans. • Experience of architecture governance, assurance and design decision-making. • Excellent communication skills and the ability to explain complex concepts to both technical and non-technical audiences. • Experience supporting, developing and enabling high-performing teams. Professional certifications such as TOGAF, BCS Architecture, cloud architecture certifications or experience with architecture modelling frameworks such as ArchiMate would be advantageous. Why join Manchester? The University of Manchester is one of the world's leading universities, recognised for its pioneering research, outstanding teaching and global impact. You'll have the opportunity to work on complex, organisation-wide challenges, contributing to the technology landscape that supports our students, staff and researchers for years to come. We recognise that strong candidates may not meet every requirement listed. If you're excited about the opportunity and believe your skills and experience are relevant, we'd encourage you to apply. We welcome applications from people with a variety of career backgrounds and value collaboration, curiosity, continuous learning and different perspectives alongside technical expertise. Our benefits • Generous employer contribution pension • 29 days annual leave plus bank holidays and Christmas closure • Ride to Work and Electric Vehicle schemes • Access to a wide range of learning and development opportunities This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the 30 September 2026
22/09/2026
Full time
Job reference: PSX-032327 Employment type: Fixed Term Hours Per Week: 35 Contract Duration: 24 Months Shape the future architecture of one of the UK's leading universities. The University of Manchester is seeking two Principal Architects to help shape and deliver the architectural direction of a major portfolio of change and transformation activity. This is an opportunity to influence enterprise-wide initiatives, contribute to long-term technology strategy and support the delivery of the University's ambitions through effective architecture planning, governance and collaboration. As a senior member of the Enterprise and Business Architecture team, you will work alongside executive sponsors, business leaders, technology teams and delivery partners to ensure strategic objectives are translated into clear architecture roadmaps and achievable change plans. You will contribute to investment discussions, help shape future demand and support informed decision-making across the University. What you'll be doing • Shaping architecture strategy, planning and roadmap development across a major University value stream. • Developing and maintaining architecture blueprints, future-state visions and transition plans that support delivery of the University's strategic goals. • Building effective partnerships with stakeholders and acting as a trusted adviser on architectural, technological and strategic matters. • Working with colleagues across programmes and projects to provide architectural guidance and ensure alignment with enterprise architecture principles, standards and roadmaps. • Identifying opportunities for simplification, reuse and continuous improvement while helping teams navigate risks, dependencies and complexity. • Supporting architecture governance and assurance activities, helping stakeholders understand and navigate key decision-making processes. • Sharing insight on emerging technologies and future opportunities that could enhance teaching, research and professional services. • Coaching, developing and supporting Business Service Architects and Business Analysts aligned to the portfolio. About you We're looking for someone who enjoys bringing people together to solve complex challenges and can balance long-term thinking with practical delivery. You'll be comfortable building relationships across a large organisation and helping colleagues make informed choices in a collaborative environment. You will bring: • Significant experience in enterprise architecture, architecture leadership, technology strategy or a related discipline within a large and complex organisation. • A strong understanding of business architecture, applications, data, integration, infrastructure and security considerations. • Experience working with senior stakeholders and providing clear, evidence-based recommendations to support strategic outcomes. • A track record of developing architecture roadmaps, target states and transformation plans. • Experience of architecture governance, assurance and design decision-making. • Excellent communication skills and the ability to explain complex concepts to both technical and non-technical audiences. • Experience supporting, developing and enabling high-performing teams. Professional certifications such as TOGAF, BCS Architecture, cloud architecture certifications or experience with architecture modelling frameworks such as ArchiMate would be advantageous. Why join Manchester? The University of Manchester is one of the world's leading universities, recognised for its pioneering research, outstanding teaching and global impact. You'll have the opportunity to work on complex, organisation-wide challenges, contributing to the technology landscape that supports our students, staff and researchers for years to come. We recognise that strong candidates may not meet every requirement listed. If you're excited about the opportunity and believe your skills and experience are relevant, we'd encourage you to apply. We welcome applications from people with a variety of career backgrounds and value collaboration, curiosity, continuous learning and different perspectives alongside technical expertise. Our benefits • Generous employer contribution pension • 29 days annual leave plus bank holidays and Christmas closure • Ride to Work and Electric Vehicle schemes • Access to a wide range of learning and development opportunities This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK. Applications close at midnight on the 30 September 2026
Contract type: Permanent Location: London or Newcastle Salary: c.£50,479 (London), c.£42,778 (Newcastle) a higher base may be considered for an exceptional candidate Office attendance: The NAO operates a hybrid working policy where staff are expected to be in the office a minimum 2 days a week. Main purpose of the job: The National Audit Office (NAO) has made a strategic investment in audit technology and automation to enhance audit quality, efficiency, and value for money. This role provides application support for business-critical audit systems, helping to keep services reliable, secure and effective for auditors. The postholder will support day-to-day operations, controlled system change and service improvement. The role helps ensure audit technology supports audit delivery while meeting NAO security, privacy and governance requirements. As an Application Support Analyst, you will support specialist audit applications used by around 700 financial audit users. These are core business systems, not standard helpdesk tools, and the role is focused on maintaining reliable, secure services, supporting controlled change and improving how the applications are supported and used. You will work with NAO colleagues and third-party suppliers to resolve issues, support releases and upgrades, maintain clear documentation and identify improvements from service data, user feedback and recurring incidents. Key responsibilities: • Provide high-quality application support for users, taking ownership of incidents and service requests through to resolution or escalation. • Investigate application issues, identify recurring problems, support root-cause analysis and agree fixes or workarounds with technical teams or suppliers. • Complete business-as-usual administration, including joiner, mover and leaver activity, access changes and periodic access reviews, ensuring least-privilege access and clear audit evidence. • Monitor application availability, performance, capacity, data quality and service trends, using insight to identify risks and recommend improvements. • Support incident, problem, change, release and knowledge management processes, including controlled configuration changes, maintenance and updates. • Plan and complete functional, regression and user acceptance testing for releases, patches and infrastructure changes, including test scripts, evidence, defect management and post-release checks. • Coordinate supplier support tickets, provide clear evidence, monitor service performance and escalate recurring issues or risks as needed. • Create and maintain support procedures, knowledge articles, user guidance, training materials, service reporting and other documentation to support consistent team delivery. • Support the development and delivery of user training or knowledge-sharing activities where this helps improve application use, reduce repeat queries and support effective adoption of changes. • Support projects and the transition of new or changed services into business-as-usual operation, ensuring support, monitoring, documentation, access, resilience and supplier arrangements are ready. • Participate in extended-hours support during peak periods and occasional out-of-hours work for upgrades, maintenance or priority issues. Skills and Experience Essential skills • Experience supporting business-critical applications or digital services, including incident triage, service requests, escalation and resolution. • Good understanding of application support and IT service management, including incident, problem, change, release, deployment and knowledge management. • Ability to diagnose application issues, identify recurring problems and work with technical teams or suppliers to agree fixes or workarounds. • Experience supporting releases, upgrades or patches, including testing, evidence recording and defect management. • Experience creating or supporting user guidance, training materials or knowledge-sharing content to help users understand application changes and common support processes. • Ability to use service data, ticket trends, user feedback and reporting tools to monitor performance, identify risks and support continuous improvement. • Good data and analysis skills, including intermediate Excel skills and the ability to present information clearly for operational reporting and decision-making. • Awareness of access management, information security and data protection, including least-privilege access and clear audit evidence. • Familiarity with ITIL principles or equivalent service management practices Desirable skills • Understanding of Dynamics 365, Microsoft Power Platform and Dataverse would be an advantage, particularly where these support configuration, application administration, data management, workflow automation, integration and service support. • Familiarity with SharePoint, Azure DevOps and SQL. • Awareness of Application Insights and experience of setting up or using performance monitoring would be an advantage, particularly to support service reliability, issue investigation and continuous improvement. • Interest in emerging technologies, including automation and AI, and how these may potentially support audit technology services in the future. Abilities • Delivers high-quality customer service and a positive user experience. • Communicates clearly and effectively with users and stakeholders. • Able to work at pace, prioritise effectively, and manage multiple issues or tasks. • Works confidently with third-party suppliers, escalating issues appropriately. • Collaborates effectively with colleagues across different teams and seniority levels. • Applies logical, solutions-focused thinking to resolve problems. Out of Hours and Peak Period Working During the peak financial audit period (May, June and July), the postholder will be required to participate in an extended hours support rota. Shifts may fall between 8:00am and 7:00pm Monday to Friday, and between 10:00am and 4:00pm on Saturdays and Sundays, allocated fairly across the team via a planned rota. In addition, the postholder may occasionally be required to work out of hours to support system upgrades, planned maintenance or priority issues where service continuity is essential. Where you are required to work extended or out of hours shifts, you will receive overtime payments in line with NAO policy. To apply candidates should provide: -An up-to-date CV -A covering letter of no more than 2 pages clearly demonstrating how you meet the essential criteria and providing relevant examples from your experience The closing date for applications is 23:59 on Monday 28th September Please note that we reserve the right to close this vacancy early if a high volume of applications is received. Selection process Shortlisted candidates will be invited to attend an initial Teams interview during WC 12th of October, followed by panel interview during WC 19th October or 26 October. Nationality Requirements: -UK nationals -nationals of Commonwealth countries who have the right to work in the UK -nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk (). We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
22/09/2026
Full time
Contract type: Permanent Location: London or Newcastle Salary: c.£50,479 (London), c.£42,778 (Newcastle) a higher base may be considered for an exceptional candidate Office attendance: The NAO operates a hybrid working policy where staff are expected to be in the office a minimum 2 days a week. Main purpose of the job: The National Audit Office (NAO) has made a strategic investment in audit technology and automation to enhance audit quality, efficiency, and value for money. This role provides application support for business-critical audit systems, helping to keep services reliable, secure and effective for auditors. The postholder will support day-to-day operations, controlled system change and service improvement. The role helps ensure audit technology supports audit delivery while meeting NAO security, privacy and governance requirements. As an Application Support Analyst, you will support specialist audit applications used by around 700 financial audit users. These are core business systems, not standard helpdesk tools, and the role is focused on maintaining reliable, secure services, supporting controlled change and improving how the applications are supported and used. You will work with NAO colleagues and third-party suppliers to resolve issues, support releases and upgrades, maintain clear documentation and identify improvements from service data, user feedback and recurring incidents. Key responsibilities: • Provide high-quality application support for users, taking ownership of incidents and service requests through to resolution or escalation. • Investigate application issues, identify recurring problems, support root-cause analysis and agree fixes or workarounds with technical teams or suppliers. • Complete business-as-usual administration, including joiner, mover and leaver activity, access changes and periodic access reviews, ensuring least-privilege access and clear audit evidence. • Monitor application availability, performance, capacity, data quality and service trends, using insight to identify risks and recommend improvements. • Support incident, problem, change, release and knowledge management processes, including controlled configuration changes, maintenance and updates. • Plan and complete functional, regression and user acceptance testing for releases, patches and infrastructure changes, including test scripts, evidence, defect management and post-release checks. • Coordinate supplier support tickets, provide clear evidence, monitor service performance and escalate recurring issues or risks as needed. • Create and maintain support procedures, knowledge articles, user guidance, training materials, service reporting and other documentation to support consistent team delivery. • Support the development and delivery of user training or knowledge-sharing activities where this helps improve application use, reduce repeat queries and support effective adoption of changes. • Support projects and the transition of new or changed services into business-as-usual operation, ensuring support, monitoring, documentation, access, resilience and supplier arrangements are ready. • Participate in extended-hours support during peak periods and occasional out-of-hours work for upgrades, maintenance or priority issues. Skills and Experience Essential skills • Experience supporting business-critical applications or digital services, including incident triage, service requests, escalation and resolution. • Good understanding of application support and IT service management, including incident, problem, change, release, deployment and knowledge management. • Ability to diagnose application issues, identify recurring problems and work with technical teams or suppliers to agree fixes or workarounds. • Experience supporting releases, upgrades or patches, including testing, evidence recording and defect management. • Experience creating or supporting user guidance, training materials or knowledge-sharing content to help users understand application changes and common support processes. • Ability to use service data, ticket trends, user feedback and reporting tools to monitor performance, identify risks and support continuous improvement. • Good data and analysis skills, including intermediate Excel skills and the ability to present information clearly for operational reporting and decision-making. • Awareness of access management, information security and data protection, including least-privilege access and clear audit evidence. • Familiarity with ITIL principles or equivalent service management practices Desirable skills • Understanding of Dynamics 365, Microsoft Power Platform and Dataverse would be an advantage, particularly where these support configuration, application administration, data management, workflow automation, integration and service support. • Familiarity with SharePoint, Azure DevOps and SQL. • Awareness of Application Insights and experience of setting up or using performance monitoring would be an advantage, particularly to support service reliability, issue investigation and continuous improvement. • Interest in emerging technologies, including automation and AI, and how these may potentially support audit technology services in the future. Abilities • Delivers high-quality customer service and a positive user experience. • Communicates clearly and effectively with users and stakeholders. • Able to work at pace, prioritise effectively, and manage multiple issues or tasks. • Works confidently with third-party suppliers, escalating issues appropriately. • Collaborates effectively with colleagues across different teams and seniority levels. • Applies logical, solutions-focused thinking to resolve problems. Out of Hours and Peak Period Working During the peak financial audit period (May, June and July), the postholder will be required to participate in an extended hours support rota. Shifts may fall between 8:00am and 7:00pm Monday to Friday, and between 10:00am and 4:00pm on Saturdays and Sundays, allocated fairly across the team via a planned rota. In addition, the postholder may occasionally be required to work out of hours to support system upgrades, planned maintenance or priority issues where service continuity is essential. Where you are required to work extended or out of hours shifts, you will receive overtime payments in line with NAO policy. To apply candidates should provide: -An up-to-date CV -A covering letter of no more than 2 pages clearly demonstrating how you meet the essential criteria and providing relevant examples from your experience The closing date for applications is 23:59 on Monday 28th September Please note that we reserve the right to close this vacancy early if a high volume of applications is received. Selection process Shortlisted candidates will be invited to attend an initial Teams interview during WC 12th of October, followed by panel interview during WC 19th October or 26 October. Nationality Requirements: -UK nationals -nationals of Commonwealth countries who have the right to work in the UK -nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please note, we are not able to sponsor work visas. Please contact us at should you have any questions on your nationality eligibility. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk (). We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
We're supporting a major finance transformation programme and are looking for an experienced SAP Funds & Grants specialist Business Analyst to play a key role in the design and delivery of future SAP solutions. Location: London. Hybrid working. Contract: 5 Month Initial Contract Rate: Competitive Day Rate This opportunity is ideal for someone with deep SAP Funds Management and Grants Management expertise who can bridge the gap between business and technology teams, driving requirements, solution design and best practice across complex finance environments. Key Responsibilities Act as the SME for SAP Funds Management and Grants Management. Lead business and functional requirements gathering workshops. Analyse current processes and identify opportunities for improvement. Support fit gap analysis and future state solution design. Work closely with finance, technology and architecture teams. Provide input into SAP S/4HANA transformation activities. Ensure solutions align with business, reporting and compliance requirements. Essential Skills & Experience Deep hands on SAP Funds Management experience. Deep hands on SAP Grants Management experience. Strong understanding of budgetary control, fund accounting and grant lifecycle management. Proven background delivering SAP Finance transformation programmes. Strong Business Analysis and stakeholder management skills. Experience producing business, functional and technical requirements. Ability to translate business needs into practical SAP solutions. Experience working across complex enterprise environments. Desirable SAP S/4HANA implementation or migration experience. SAP FI/CO knowledge. Experience within banking, public sector or other highly regulated environments. Knowledge of integrations, reporting and data migration. What's Important We're looking for someone who combines deep SAP Funds & Grants expertise with strong consulting and stakeholder engagement skills. You'll be comfortable working with senior business stakeholders, challenging existing processes and helping shape the future SAP landscape. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
22/09/2026
Full time
We're supporting a major finance transformation programme and are looking for an experienced SAP Funds & Grants specialist Business Analyst to play a key role in the design and delivery of future SAP solutions. Location: London. Hybrid working. Contract: 5 Month Initial Contract Rate: Competitive Day Rate This opportunity is ideal for someone with deep SAP Funds Management and Grants Management expertise who can bridge the gap between business and technology teams, driving requirements, solution design and best practice across complex finance environments. Key Responsibilities Act as the SME for SAP Funds Management and Grants Management. Lead business and functional requirements gathering workshops. Analyse current processes and identify opportunities for improvement. Support fit gap analysis and future state solution design. Work closely with finance, technology and architecture teams. Provide input into SAP S/4HANA transformation activities. Ensure solutions align with business, reporting and compliance requirements. Essential Skills & Experience Deep hands on SAP Funds Management experience. Deep hands on SAP Grants Management experience. Strong understanding of budgetary control, fund accounting and grant lifecycle management. Proven background delivering SAP Finance transformation programmes. Strong Business Analysis and stakeholder management skills. Experience producing business, functional and technical requirements. Ability to translate business needs into practical SAP solutions. Experience working across complex enterprise environments. Desirable SAP S/4HANA implementation or migration experience. SAP FI/CO knowledge. Experience within banking, public sector or other highly regulated environments. Knowledge of integrations, reporting and data migration. What's Important We're looking for someone who combines deep SAP Funds & Grants expertise with strong consulting and stakeholder engagement skills. You'll be comfortable working with senior business stakeholders, challenging existing processes and helping shape the future SAP landscape. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
22/09/2026
Full time
We have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process owners and stakeholders to make decisions and drive outcomes. The role supports and influences process effectiveness but does not own the processes or hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design / Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence are captured in the ITSM toolset, and monitoring adherence to agreed standards so that services are introduced, changed and operated in a controlled, low-risk and value-driven manner. Where exceptions are identified, the role escalates to the relevant process owner or governance forum for direction. This role requires a pragmatic, hands-on individual who is comfortable balancing governance with delivery. The Senior ITSM Process Support Analyst works closely with technical teams, service owners, vendors and business stakeholders to prepare information, highlight risks and non-compliance, and escalate decision points to the appropriate process owner or forum. What you will do Manage the administration and day-to-day coordination of assigned ITSM processes by ensuring records are accurate and complete, completing compliance checks, and producing management information (MI) and insights. Identify trends, risks, exceptions and decision points, and escalate them to the appropriate process owner(s) or governance forum for direction and approval (this role does not own the process). Maintain and update process documentation (policies, procedures, workflows, controls, RACI, templates) using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management: perform initial quality checks on change records (e.g., risk/impact, test evidence, back-out plans, communications), coordinate scheduling and communications, and ensure the change is routed to the appropriate authority for approval. CAB support: assist with meeting logistics, prepare and circulate agendas and change packs, capture decisions and actions, publish notes/minutes, and follow up on actions to closure. Monitor change outcomes (e.g., success/failure, incidents linked to change) and assist with post-implementation reviews (PIRs). Ensure follow-up actions are logged and routed to the relevant teams/owners, and escalate overdue actions and risks as required. Problem Management: support the problem lifecycle by ensuring records are logged and kept up to date, assisting with prioritisation and progress tracking, and coordinating inputs from technical teams. Arrange and document root cause analysis sessions under guidance and maintain the known error record and remediation action log, escalating overdue actions and risks to the process owner. Produce basic trend reports using incident/problem data (e.g., recurring themes, volumes, categories) and share findings with the process owner/manager to support improvement discussions and prioritisation. Service Design / Acceptance into Service: support the service readiness process by checking that required artefacts are provided (e.g., support model, documentation, monitoring, SLAs, knowledge articles, training), coordinating reviews and sign-offs by the appropriate service/process owners, and tracking actions to completion. Support service transition by coordinating updates between project delivery, technical teams and service operations, and escalating readiness risks where acceptance criteria are not met. Work with ITSM tool owners and vendors to raise requests, assist with testing of agreed configurations, and help confirm that tooling and reports support the documented process steps (escalating gaps to the relevant tool/process owners). Support process adoption by using approved guidance materials, assisting with training/briefings, and responding to day-to-day queries on how to follow the process and use the toolset, escalating complex queries where needed. Decision rights: this role works under guidance and does not approve changes, accept services into live support, or own remediation delivery. The role highlights issues and escalates decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance service performance, tooling effectiveness, and user experience. Comfortable wearing multiple hats and balancing governance with delivery. Strong analytical and presentation skills Highly organised, with the ability to manage competing priorities across multiple processes and initiatives. Strong focus on operational excellence, risk management and service quality Excellent stakeholder engagement and communication skills. Strong focus on continuous improvement, optimisation, and delivering operational excellence. Degree qualified - preferred ITIL v4 Certification - preferred What we can offer you To learn more about the culture and benefits available at A&O Shearman, please visit: Culture and benefits A&O Shearman careers Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
