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Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£30K-£40K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£40K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-40K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Working in partnership to build better businesses. Triton is an investment firm that believes in engaging with boards, managers and employees to build better businesses. We are entrepreneurs who invest capital where we can see an opportunity to create long-term value. We believe Triton is a great place to work and we want our team to be entrepreneurial, enjoy being part of a collective effort, inspire and challenge each other, and to bring an international mindset. This is an entry-level opportunity to join Triton's IT team and gain hands on experience supporting a high performing investment firm. The successful candidate will play a key role in delivering day to day IT support to the London office and learning the wider IT function from the ground up. You will join a team of 9-10 IT specialists, reporting to the IT Service Desk Lead and help support around 170 local users, and with guidance, contribute to the remote support of over 500 users across 11 sites internationally. The role is primarily focused on the Service Desk, with structured exposure to project work, infrastructure, and end user technology as you develop. This is a development focused position designed for someone at the start of their IT career - whether you are a recent school leaver, completing or seeking a university placement year, finishing an apprenticeship, or pursuing a junior IT support pathway. You will gain meaningful exposure to a private equity environment and the state of the art technology that supports a modern, international financial services firm. Under the guidance of senior team members, you will be expected to take on the following responsibilities as your experience grows: Day-to-Day Service Desk Support • Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed • Log, triage and progress incidents and service requests within defined SLAs • Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting • Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile • Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) • Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) • Help maintain accurate hardware and software asset records Onboarding and Offboarding • Support new joiner onboarding, including device preparation, account creation and induction sessions • Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology • Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) • Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support • Assist with IT projects and the rollout of new technologies as the firm continues to evolve • Help keep user facing documentation, guides and the knowledge base up to date • Support major events such as the firm's Annual General Meeting under the direction of senior colleagues • Occasional travel to other European offices may be possible as part of your development Candidate Profile This is an entry level role and we do not expect candidates to have professional IT experience. We are looking for potential, attitude and a genuine interest in technology rather than a long CV. Essential • Strong interest in a career in IT support, infrastructure or technology more broadly • Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) • Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context • Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users • A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) • Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation • Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role • Familiarity with basic networking concepts, mobile device management or cloud services • Interest in financial services, private equity or the wider professional services sector Personal Attributes • A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users Day-to-Day Service Desk Support Provide 1st-line support to London-based and remote users via our helpdesk ticketing system, escalating to senior colleagues where needed Log, triage and progress incidents and service requests within defined SLAs Help with everyday IT issues including password resets, account access, software installation, printing, peripherals and basic troubleshooting Support users with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint) End-User Devices and Mobile Assist with the build, configuration and deployment of end-user devices (Lenovo X1 Carbon is our standard laptop) Support Apple mobile devices (latest iPhone Pro and iPad Pro) managed through our MDM platform (Microsoft Intune) Help maintain accurate hardware and software asset records Onboarding and Offboarding Support new joiner onboarding, including device preparation, account creation and induction sessions Assist with leaver processes, including device collection and account deactivation Meeting Rooms and Collaboration Technology Help set up and support video conferencing in our meeting rooms (Neat Board, Neat Bar Pro and Microsoft Teams Rooms) Provide basic support for Teams Telephony and audio visual issues during meetings Projects, Documentation and Wider Team Support Assist with IT projects and the rollout of new technologies as the firm continues to evolve Help keep user facing documentation, guides and the knowledge base up to date Support major events such as the firm's Annual General Meeting under the direction of senior colleagues Occasional travel to other European offices may be possible as part of your development Candidate Profile Essential Strong interest in a career in IT support, infrastructure or technology more broadly Currently studying toward, or recently completed, a qualification relevant to IT (for example a university placement year in Computer Science, IT, Information Systems or a related field; a Level 3 or Level 4 IT apprenticeship; BTEC; A-Levels with an IT focus; or an equivalent qualification) Confident and comfortable using Windows 11 and Microsoft 365 in a personal or academic context Excellent written and verbal English communication, with the ability to explain technical issues clearly to non technical users A professional, service minded approach and a willingness to learn quickly in a fast paced environment Desirable (Not Required) Any vendor or industry certification such as CompTIA A+, Microsoft Fundamentals (MS-900, AZ-900), Google IT Support Certificate or ITIL 4 Foundation Some prior exposure to a service desk, helpdesk, retail tech support, university IT helpdesk or similar customer facing technical role Familiarity with basic networking concepts, mobile device management or cloud services Interest in financial services, private equity or the wider professional services sector Personal Attributes A service oriented mindset with excellent communication skills and the ability to translate technical issues into clear guidance for non technical users

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (30K-£38K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-38K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (30K-£38K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-38K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development. The Opportunity You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression. What You Will Be Doing Acting as a key point of contact for incoming support tickets Providing remote 1st and 2nd line support to clients Troubleshooting Microsoft 365 and Windows desktop issues Managing Active Directory tasks (users, permissions, group policy) Supporting endpoint and Intune-related queries Investigating basic networking issues (DNS, DHCP, TCP/IP) Escalating more complex issues to senior engineers Maintaining accurate ticket updates and documentation Occasionally attending client sites (if at 2nd line level) Technologies You Will Work With Experience in some of the following is beneficial: Windows desktop environments Microsoft 365 (Exchange, Teams, SharePoint) Active Directory Intune / endpoint management Basic networking (DNS, DHCP, TCP/IP) Helpdesk / ticketing systems Printers and end-user hardware You do not need everything solid fundamentals and the right attitude matter most. What We Are Looking For Experience in a 1st Line or 2nd Line IT support role MSP experience is highly desirable Strong customer service and communication skills Good troubleshooting mindset Organised and comfortable managing tickets Full driving licence beneficial (not essential at 1st line level) Why Join? Supportive MSP environment with real progression Exposure to a broad client base and modern tech stack Clear pathway into 2nd Line and beyond Structured team with strong knowledge sharing Up to £32k depending on experience If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation. "

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (30K-£38K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£30-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £30K-38K. Ideally you will need to gain two years' experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you 100% of your course fees back. This is subject to our terms of learning/ terms of business. Keywords IT Technician IT Helpdesk IT Security IT Field Engineer Cyber Security IT Support 1st Line Support 2nd Line Support IT Training Course Cyber Training Course Cyber Security Course First Line Support Second Line Support IT Security Engineer IT Engineer CompTIA A+ CompTIA Network+ CompTIA Security+ Ethical Hacker

Location: Swinderby, Lincolnshire Salary:35 -37k Hours: 40 Hours Per Week (Minimum 4 days a week on site) About Kisimul At Kisimul we're dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development. The Role We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment. This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience. Key Responsibilities Manage incidents and service requests through to resolution, ensuring agreed service levels are met. Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support. Accurately log, update, and maintain tickets within the Helpdesk system. Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary. Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices. Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management. Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards. Maintain accurate IT asset records, system documentation, and support materials. Support the implementation of IT changes, upgrades, and system improvements. Contribute to knowledge sharing and continuous service improvement initiatives. Plan, coordinate, and carry out site visits and on-site support activities. Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available. Conduct site surveys and assess technology requirements for new and existing locations. Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling. Implement VLANs and structured configurations from documented designs. Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities. What We're Looking For 3-5 years' experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues. Experience working within a structured ticketing environment and managing workloads against defined service levels. Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users. Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies. Good knowledge of user identity and access management, including account administration, permissions management, and security best practices. Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting. Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting. Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects. Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision. Full UK driving licence and willingness to travel between sites Willingness to undertake an Enhanced DBS check Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications. Previous experience working within a multi-site organisation or field-based support role. Experience with VoIP and telephony platforms. Understanding of backup, disaster recovery, and business continuity solutions. Awareness of cybersecurity best practices, endpoint security, and compliance standards. Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools. Experience using PowerShell or scripting to support administration and automation tasks. Blue Light Card :Which gives you access to discounts in over 15,000 venues UK wide Refer a friend : Earn up to £500 for every successful hire. Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discountsfrom over 150 retailers. Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference. Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them. Free DBS Check s:We cover the cost so you can start worry-free. About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. At Kisimul, we're committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply - your unique background, perspective, and potential might be exactly what we're looking for All roles are subject to an enhanced DBS check. If you're ready to invest in your future and make a meaningful impact,

Overview We are looking for an enthusiastic, customer service-focused individual with previous experience working within an IT and telecoms helpdesk role. You will be responsible for taking inbound calls from partners who require technical assistance, triaging their issues with a view to resolving them at first contact. Where that is not possible, you will gather all relevant information and pass it through to the engineering team. Responsibilities Resolve tickets from partners that the 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability and responsibility for complex IT issues that require in-depth analysis, including occasional on-site partner visits. Review and resolve alerts from monitoring systems to enable proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues and management to resolve issues and ensure partner satisfaction. Provide support and training to the 1st Line Team where feedback is applicable. Maintain and update process documentation, keeping solutions current. Offer suggestions and feedback to help the wider service department and business improve. What We Are Looking For Experience with VPN (SonicWall, Fortinet), MFA/Entra ID, EDR (Defender, Huntress), and responding to alerts and security incidents. Ability to administer Microsoft 365, Exchange Online, Entra ID and Intune, including Conditional Access, licensing, access control and identity troubleshooting. Strong troubleshooting across Windows Server, Active Directory, Group Policy, DNS/DHCP, plus Hyper-V and VMware environments. Ability to diagnose LAN/Wi-Fi, DNS and firewall issues (SonicWall, DrayTek, Fortinet), VPN connectivity and networked devices across varied business environments. Experience operating in MSP environments using HaloPSA. Preferred certifications: MD-102, MS-900, AZ-104 and ITIL Foundation. Competitive salary of £28,000 - £35,000 depending on experience. Inclusive EMI Share Equity Scheme. Day off for your birthday. Day off for life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts via Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Collaborative and supportive working environment. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.

About the Role & Team Deliver effective triage, analysis, and resolution of incidents across Disney Parks reservation systems, system stability and minimising business disruption. Provide clear, timely and proactive communication to stakeholders, translating technical issues into business relevant updates and managing expectations throughout. Act as key escalation for 1st line helpdesk support, ensuring incidents are correctly assessed, prioritised and processed. Work under the guidance of Technical Account Manager to serve as a critical link between the technology helpdesk, internal teams, and external partners taking ownership of incidents and driving them throughout the resolution. Prioritise workloads effectively while improving system performance and reliability and drive continuous improvement in incident and support management processes to enhance efficiency and service delivery. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home. Values You'll join a team grounded in our Disney values - acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day. What You Will Do Own the end-to-end incident lifecycle including triage, prioritisation, and resolution coordination, identifying trends, recurring issues and proactively reviewing opportunities for permanent fixes. Deliver clear, structured updates during live incidents, outlining impact, timelines and progress to ensure stakeholder alignment and confidence Build and maintain strong relationships with core technology partners to support collaboration on key business objectives Conduct detailed root cause analysis for defects and incidents working with internal teams and 3rd party partners to implement sustainable fixes Manage the flow of incoming helpdesk tickets ensuring they are logged, categorised and tracked appropriately. Escalate issues clearly and appropriately to ensure timely support from relevant stakeholders Deliver consistent, high-quality communication across helpdesk tickets and incidents, ensuring stakeholders are informed of impact, progress, risks and resolution including timelines, tailoring messaging to both technical and non-technical audiences Contribute to the development of system playbooks, knowledge base and incident procedures Participate in testing activities (UAT, integration, regression) with a focus on minimising production risk and ensuring system stability Provide 1st line of systems support for the technology helpdesk to help triage systems incidents, identify and resolve bugs alongside third parties ensuring that the system performance is maintained and meets the business needs Areas of Accountability Accountable to Technology Technical Account Manager Accountable for effective incident triage, escalation, and resolution Accountable for maintaining strong stakeholder communication and trust during service disruption Account able for creating excellent relationships and collaborating effectively with internal and external stakeholder Accountable for providing exceptional customer service in order to successfully execute responsibilities within the scope of the role, providing the best possible support to users Accountable for contributing to team objectives and service performance Required Qualifications & Skills Business analysis and technology systems support background, essential, within travel industry, preferable Experience or exposure to technology support or helpdesk environments with particular focus onproviding effective 1st line support Experience with issue-tracking tools such as JIRA Demonstrable experience of writing clear, comprehensive documentation/specifications Proven experience of building effective relationships with both internal and external stakeholders, both domestically and internationally Solution driven approach to problem solving with the ability to use initiative Exceptional organisation skills and attention to detail with the ability to prioritise effectively and communicate priorities, timelines and dependencies clearly Excellent stakeholder communication skills, with the ability to simplify technical issues Able to work as part of an effective team as well as independently Ability to build and maintain effective relationships with stakeholders at all levels, adapting communication style to suit technical and non-technical audiences Ability to manage multiple tasks within a fast-paced environment, ensuring regular updates to stakeholders are provided Ability to prioritise effectively in a fast paced, high impact environment with competent time distribution skills Analytical and structured problem-solving approach Excellent written and verbal communication skills for business use Computer literate (Word, Excel, Outlook and PowerPoint); Aptitude to learn new systems Knowledge of the Disney brand and products and services the Company offers preferred Knowledge of the Disney brand and products and services the Company offers, with the ability to work within brand guidelines The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

IT Support Technician Location: Dewsbury (with frequent UK travel) An established business is looking for an IT Support Technician to join their IT team based in Dewsbury. You'll take ownership of first line support while also assisting the IT service desk with second line support. This is a genuine development role, offering the successful candidate the opportunity to upskill and grow alongside an established team. Please note the position involves frequent travel across the UK to depot sites. Key Responsibilities Support end users via helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds and repairs Administration of the mobile phone suite What You'll Need Experience of building and repairing laptops Prior experience across both 1st and 2nd line support Any experience of Microsoft 365 or Active Directory Strong stakeholder management skills Ability to work independently Willingness and ability to travel across the UK What's on Offer A competitive basic salary and package Great health and wellbeing packages A strong pension scheme This is an urgent requirement, so early applications are encouraged. Apply now or get in touch for a confidential conversation.

As a Technical Support team member, you will: grow an in-depth understanding of the products we offer Assist clients with general enquiries, questions and service requests. Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems. Work with our 2nd line Technical Support to resolve more complex cases Ensure clients are kept up to date with progress and timelines Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment. Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis Skills Great customer service skills and attention to detail A passion for IT Excited and ready to learn, looking to continually improve your knowledge Excellent communication and listening skills, both verbal and written Ability to explain technical concepts to non-technical users Happy to work independently, as well as in a team in a fast pace environment Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don't have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.

As a Technical Support team member, you will: grow an in-depth understanding of the products we offer Assist clients with general enquiries, questions and service requests. Develop troubleshooting skills to be able to identify, replicate, diagnose, and resolve technical issues within a variety of systems. Work with our 2nd line Technical Support to resolve more complex cases Ensure clients are kept up to date with progress and timelines Being part of the 1st line Technical Support Analysts, you will be the first point of contact for clients, building friendly and trusting relationships both via phone and email/helpdesk environment. Working Monday to Friday as standard, with evening and weekend to cover urgent issues on a rota basis Skills Great customer service skills and attention to detail A passion for IT Excited and ready to learn, looking to continually improve your knowledge Excellent communication and listening skills, both verbal and written Ability to explain technical concepts to non-technical users Happy to work independently, as well as in a team in a fast pace environment Previous experience in an IT role is a bonus, but is not required for this role as full training will be provided. If you don't have previous IT experience, the qualities above should still be able to be shown in non-IT specific examples.