Tier 3 Transmission Network Engineer

Tier 3 Transmission Network Engineer

Neos Networks offers alternative working arrangements that give employees some flexibility, including office, home and hybrid working.

Base Location: Glasgow, Reading or Havant (Hybrid working - 2 days per week in the office)

Salary: £ Competitive depending on experience + performance-related bonus + excellent benefits package, performance related annual bonus + a range of other benefits to support your family, finances, and wellbeing.

Working pattern: Permanent full time 37 hours per week

Are you an experienced Transmission Network Engineer with a passion for solving complex technical challenges and driving network performance? We're looking for a Tier 3 Transmission Network Engineer to play a key role in supporting and enhancing SSE's telecommunications transmission network. In this specialist role, you'll provide technical leadership across the operational environment, ensuring network changes are delivered safely and effectively, supporting third-party partners, and driving continuous improvement across our transmission infrastructure. You'll be instrumental in maintaining network reliability, resolving complex issues, and supporting the future evolution of a business-critical network.

What You'll Be Doing

• Record, repair, maintain and install transmission network infrastructure.
• Integrate, configure and support transmission platforms across the network.
• Provide Tier 3 technical support and lead the resolution of complex network faults.
• Deliver network performance in line with agreed service levels and operational targets.
• Conduct post-incident reviews, identify root causes, and implement corrective actions.
• Drive service improvements based on network trends, incidents and performance analysis.
• Proactively identify areas for network enhancement and raise improvement initiatives.
• Manage and monitor third-party suppliers and telecoms partners against agreed SLAs.
• Lead service review meetings covering faults, technical performance, processes and project activities.
• Review and approve operational changes prior to handover to the NOC, ensuring a coordinated engineering approach.

What We're Looking For Essential Experience

• Proven experience in a Tier 3 Transmission Network Engineering role, including participation in an on-call rota.
• Strong troubleshooting and fault-resolution experience across transmission technologies.
• Experience working with vendor platforms such as: Sorrento Gigamux Nokia Synfonet Turin Traverse Connection Master Cisco technologies.

Technical Knowledge

• Strong understanding of Fibre optic networks, PDH (Plesiochronous Digital Hierarchy), SDH (Synchronous Digital Hierarchy), Microwave Radio systems, Layer 2 Ethernet networking.
• Experience installing, maintaining and diagnosing faults across multi-technology transmission environments.
• Ability to support both modern and legacy telecommunications networks.

Qualifications

• Degree in Telecommunications or a related discipline is desirable.

What Makes This Role Exciting?

This is an opportunity to work at the heart of a critical national infrastructure network, influencing both day-to-day operational performance and long-term network strategy. You'll collaborate with engineering, operations, project management, sales, and customer teams, while also working closely with leading technology vendors to develop and improve the network.

You'll have the chance to:

• Lead technical investigations into complex network issues.
• Contribute to the replacement of end-of-life technologies.
• Help shape future network architecture and technology adoption.
• Deliver improvements that enhance reliability, service performance and cost efficiency.
• Work in a collaborative, highly skilled engineering environment where innovation and continuous improvement are encouraged.

Why Join Us?

We offer a supportive hybrid working environment, opportunities to work with cutting-edge technologies, and the chance to make a real impact on the performance and future development of a large-scale telecommunications network.

We are Neos Networks

We believe in making complex connectivity challenges simple. We bring together the unparalleled expertise of dedicated teams with innovation and technical excellence to provide businesses, government organisations and our partners a better network experience that can power the UK's digital future. We do it with a spirit of collaboration, partnership and integrity that means we can achieve more, together. We offer a range of benefits to our employees and believe that a great place to work, motivates everyone to do their best.

Benefits

• Annual Bonus
• Employee Discounts
• Birthday & Volunteering Leave
• Pension, with Service-related Increases
• Cycle to Work Scheme
• Holiday Buy
• Mental Health & Wellbeing Support

Through our 'working differently' programme we support flexible work times and the ability to work on a hybrid basis.