We are looking for an entry level Service Desk Analyst candidate to join a very friendly and supportive IT service desk team, to provide IT support to a user group of around 400 people. The team are looking for someone who is enthusiastic, eager to learn and willing to grow through experience. A proactive attitude, strong initiative, and a desire for continuous development are more important to the team than extensive experience. We are a Microsoft 365 environment with bespoke legal software systems, which include Net Documents and 3E. Day to day tasks will include: Answering calls/emails/Teams messages to the IT service desk number/centralised inbox and logging these requests on the helpdesk system Providing effective IT support services across the firm both onsite and remotely, across software support/set-up and hardware maintenance and AV set-up. Please note that candidates will need to be available across the team's shift patterns which are as follows: Standard: 9:00 AM - 5:30 PM (with a 1-hour lunch break) Flexible shifts on a rota basis: Early: 7:30 AM - 4:00 PM Late: 9:30 AM - 6:00 PM. ABOUT YOU You will have a passion for problem solving and a curious mind, place importance on providing excellent client service and a genuine interest in developing a career in a busy but friendly IT service desk team. We are open to seeing candidates who are at the start of their IT journey, so you may have a degree in Computer Science, completed an IT bootcamp course, IT apprenticeship, or have some on the job IT or customer facing experience. In return, you will be joining a loyal and dedicated service desk team, who support each other and work together to provide a first-class support service to all our people. WHY US Winckworth Sherwood is an exciting, diverse, and growing business. We are a full-service law firm with a diverse client base, that prides itself on providing advice across a broad range of sectors and markets. Delivering a first-class service is key to everything we do. Our clients range from some of the UK's largest businesses and institutions, housebuilders and developers through to investors, professional partnerships, family offices, not for profit organisations and private individuals - all of which benefit from the flexible, practical approach of our lawyers. We recognise that our people play a key part in our success and as a result we are committed to their development and well-being. We promote a healthy work-life balance and flexibility, keeping our people motivated and stimulated to deliver great things. The company will submit your details to our background screening company (Giant), who will conduct a series of background checks. Once these have been completed and we have separately validated your proof of right to work in the UK, a start date can be agreed, and your onboarding schedule can be planned.
26/07/2026
Full time
We are looking for an entry level Service Desk Analyst candidate to join a very friendly and supportive IT service desk team, to provide IT support to a user group of around 400 people. The team are looking for someone who is enthusiastic, eager to learn and willing to grow through experience. A proactive attitude, strong initiative, and a desire for continuous development are more important to the team than extensive experience. We are a Microsoft 365 environment with bespoke legal software systems, which include Net Documents and 3E. Day to day tasks will include: Answering calls/emails/Teams messages to the IT service desk number/centralised inbox and logging these requests on the helpdesk system Providing effective IT support services across the firm both onsite and remotely, across software support/set-up and hardware maintenance and AV set-up. Please note that candidates will need to be available across the team's shift patterns which are as follows: Standard: 9:00 AM - 5:30 PM (with a 1-hour lunch break) Flexible shifts on a rota basis: Early: 7:30 AM - 4:00 PM Late: 9:30 AM - 6:00 PM. ABOUT YOU You will have a passion for problem solving and a curious mind, place importance on providing excellent client service and a genuine interest in developing a career in a busy but friendly IT service desk team. We are open to seeing candidates who are at the start of their IT journey, so you may have a degree in Computer Science, completed an IT bootcamp course, IT apprenticeship, or have some on the job IT or customer facing experience. In return, you will be joining a loyal and dedicated service desk team, who support each other and work together to provide a first-class support service to all our people. WHY US Winckworth Sherwood is an exciting, diverse, and growing business. We are a full-service law firm with a diverse client base, that prides itself on providing advice across a broad range of sectors and markets. Delivering a first-class service is key to everything we do. Our clients range from some of the UK's largest businesses and institutions, housebuilders and developers through to investors, professional partnerships, family offices, not for profit organisations and private individuals - all of which benefit from the flexible, practical approach of our lawyers. We recognise that our people play a key part in our success and as a result we are committed to their development and well-being. We promote a healthy work-life balance and flexibility, keeping our people motivated and stimulated to deliver great things. The company will submit your details to our background screening company (Giant), who will conduct a series of background checks. Once these have been completed and we have separately validated your proof of right to work in the UK, a start date can be agreed, and your onboarding schedule can be planned.
Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
26/07/2026
Full time
Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Support ApprenticeApplylocations: Great Yarmouth, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR101443 Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands-on experience across core IT support functions.The IT Support Apprentice will play a role in supporting day-to-day IT operations, including user onboarding and offboarding, device preparation and maintenance, ticket triage, and general service desk activities.This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and offboarding , including account setup, access provisioning, and equipment preparation. Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals). Support routine device lifecycle management , including stock control, asset tracking, and hardware refresh activities. Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates. Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management, and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management, and IT service management processes. Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long-term career in IT support or infrastructure. Good problem-solving skills and a methodical approach to tasks. Strong communication skills and a customer-focused mindset. Willingness to learn, take direction, and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365, or general IT concepts (formal experience not required). Desirable (but not essential) Previous exposure to IT support, helpdesk environments, or technical study (school, college, or self-study). Understanding of IT hardware such as PCs, laptops, tablets, and peripherals. Interest in cybersecurity, automation, or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain What We Can Offer You: 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days Health cash plan - cash back for everyday health expenses Pension scheme with 6% employer contributions Life assurance - 4 x annual salary Reward and recognition platform Discount platform - retail, leisure, gym discounts and more Employee assistance programme with access to confidential counselling services Support for further training and education
25/07/2026
Full time
IT Support ApprenticeApplylocations: Great Yarmouth, UKtime type: Full timeposted on: Posted Todayjob requisition id: JR101443 Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands-on experience across core IT support functions.The IT Support Apprentice will play a role in supporting day-to-day IT operations, including user onboarding and offboarding, device preparation and maintenance, ticket triage, and general service desk activities.This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and offboarding , including account setup, access provisioning, and equipment preparation. Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals). Support routine device lifecycle management , including stock control, asset tracking, and hardware refresh activities. Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates. Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management, and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management, and IT service management processes. Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long-term career in IT support or infrastructure. Good problem-solving skills and a methodical approach to tasks. Strong communication skills and a customer-focused mindset. Willingness to learn, take direction, and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365, or general IT concepts (formal experience not required). Desirable (but not essential) Previous exposure to IT support, helpdesk environments, or technical study (school, college, or self-study). Understanding of IT hardware such as PCs, laptops, tablets, and peripherals. Interest in cybersecurity, automation, or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain What We Can Offer You: 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days Health cash plan - cash back for everyday health expenses Pension scheme with 6% employer contributions Life assurance - 4 x annual salary Reward and recognition platform Discount platform - retail, leisure, gym discounts and more Employee assistance programme with access to confidential counselling services Support for further training and education
You don't need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A+ (Exam 1 and 2) CompTIA Cloud Essentials Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won't be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer. iAM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands on experience in IT support while learning from industry experts. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you'll receive training and mentorship, developing the skills needed to succeed in the tech industry. About the group. iAM is the parent company of iAM Learning and iAM Compliant. What is iAM Compliant? iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur. What is iAM Learning? We make incredible animated eLearning that's engaging, memorable and is proven to drive behavioural change and get results. With stunning broadcast quality animation, engaging content all wrapped up in a user friendly UX, we offer the very best eLearning content in the world. Plus, we make workplace learning fun again! Main purpose and scope of the job Working with the wider operational teams (customer delight, account management and onboarding) the aim is to oversee and manage (both proactively and reactively) the day to day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands on technical advice based on product knowledge and prior technology experience. What you'll be doing? Assisting customers with IT support queries via email, chat, and phone. Learning how to diagnose and resolve basic technical issues. Helping with data uploads and working with Excel spreadsheets to format information for our systems. Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations. Documenting common issues and updating the knowledge base to help customers self serve. Collaborating with different departments, including Customer Support and Account Management. Identifying potential system improvements and feeding ideas into the team. What we're looking for? We don't expect you to have years of experience-this is a learning opportunity! However, the ideal candidate will have: A strong interest in IT, technology, and problem-solving. Some familiarity with Microsoft Excel (or a willingness to learn quickly!). Great communication skills and a customer focused attitude. A logical approach to troubleshooting technical issues. The ability to work as part of a team and ask for help when needed. Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus. What you'll gain? Hands on experience in IT support within a fast growing SaaS business. Mentorship and training to develop technical and customer service skills. The chance to work with modern IT systems, including CRM platforms and cloud services. A structured learning path with the opportunity to progress within the company. The training you'll be provided with: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work based coaches visits and competency checks 9 am - 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates - e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other! As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real time advice and support. Working week: Full time Monday to Friday - 37 hours per week. 9 AM - 5 PM. In person at the Chester Office. Salary: £23,000 - £25,000 - DOE Desired qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths. Expected duration: 15 months and 4 months End Point Assessment Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. PLEASE NOTE We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application. For more information, please visit the UK ENIC website, Disability confident Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
25/07/2026
Full time
You don't need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A+ (Exam 1 and 2) CompTIA Cloud Essentials Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of iAM where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won't be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer. iAM Compliant is looking for an enthusiastic Junior IT Service Desk Apprentice to join their growing team! This is an exciting opportunity to gain hands on experience in IT support while learning from industry experts. Our IT Service Desk team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you'll receive training and mentorship, developing the skills needed to succeed in the tech industry. About the group. iAM is the parent company of iAM Learning and iAM Compliant. What is iAM Compliant? iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur. What is iAM Learning? We make incredible animated eLearning that's engaging, memorable and is proven to drive behavioural change and get results. With stunning broadcast quality animation, engaging content all wrapped up in a user friendly UX, we offer the very best eLearning content in the world. Plus, we make workplace learning fun again! Main purpose and scope of the job Working with the wider operational teams (customer delight, account management and onboarding) the aim is to oversee and manage (both proactively and reactively) the day to day problems, errors and issues that customers encounter when using our SaaS products. This role will need to balance working with other HelpDesk resources, but also have an ability to jump in and provide hands on technical advice based on product knowledge and prior technology experience. What you'll be doing? Assisting customers with IT support queries via email, chat, and phone. Learning how to diagnose and resolve basic technical issues. Helping with data uploads and working with Excel spreadsheets to format information for our systems. Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations. Documenting common issues and updating the knowledge base to help customers self serve. Collaborating with different departments, including Customer Support and Account Management. Identifying potential system improvements and feeding ideas into the team. What we're looking for? We don't expect you to have years of experience-this is a learning opportunity! However, the ideal candidate will have: A strong interest in IT, technology, and problem-solving. Some familiarity with Microsoft Excel (or a willingness to learn quickly!). Great communication skills and a customer focused attitude. A logical approach to troubleshooting technical issues. The ability to work as part of a team and ask for help when needed. Any relevant coursework or qualifications in IT, Computer Science, or related areas (e.g., BTEC, A-levels, or T-levels) would be a bonus. What you'll gain? Hands on experience in IT support within a fast growing SaaS business. Mentorship and training to develop technical and customer service skills. The chance to work with modern IT systems, including CRM platforms and cloud services. A structured learning path with the opportunity to progress within the company. The training you'll be provided with: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work based coaches visits and competency checks 9 am - 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates - e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other! As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real time advice and support. Working week: Full time Monday to Friday - 37 hours per week. 9 AM - 5 PM. In person at the Chester Office. Salary: £23,000 - £25,000 - DOE Desired qualifications: We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths. Expected duration: 15 months and 4 months End Point Assessment Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. PLEASE NOTE We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application. For more information, please visit the UK ENIC website, Disability confident Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team. Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful.
Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands on experience across core IT support functions. The IT Support Apprentice will play a role in supporting day to day IT operations, including user onboarding and off boarding, device preparation and maintenance, ticket triage, and general service desk activities. This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and off boarding, including account set up, access provisioning and equipment preparation. Prepare, configure, deploy and replace end user devices (PCs, laptops, tablets and peripherals). Support routine device life cycle management, including stock control, asset tracking and hardware refresh activities. Perform initial ticket triage, escalation and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as licence allocation, basic procurement support and documentation updates. Provide hands on support during periods of increased demand, including PC replacement programmes, audits, investigations and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management and IT service management processes. Learn best practices for security, compliance and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long term career in IT support or infrastructure. Good problem solving skills and a methodical approach to tasks. Strong communication skills and a customer focused mindset. Willingness to learn, take direction and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365 or general IT concepts (formal experience not required). Desirable (but not essential) previous exposure to IT support, helpdesk environments or technical study (school, college or self study); understanding of IT hardware such as PCs, laptops, tablets and peripherals; interest in cybersecurity, automation or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain. What We Can Offer You 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days. Health cash plan - cash back for everyday health expenses. Pension scheme with 6% employer contributions. Life assurance - 4 annual salary. Reward and recognition platform. Discount platform - retail, leisure, gym discounts and more. Employee assistance programme with access to confidential counselling services. Support for further training and education. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
25/07/2026
Full time
Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands on experience across core IT support functions. The IT Support Apprentice will play a role in supporting day to day IT operations, including user onboarding and off boarding, device preparation and maintenance, ticket triage, and general service desk activities. This is an excellent opportunity for someone looking to build a career in IT within a structured, supportive environment, alongside formal apprenticeship training. Key Responsibilities Provide first line IT support to users, responding to service desk tickets and requests in line with agreed processes. Assist with user onboarding and off boarding, including account set up, access provisioning and equipment preparation. Prepare, configure, deploy and replace end user devices (PCs, laptops, tablets and peripherals). Support routine device life cycle management, including stock control, asset tracking and hardware refresh activities. Perform initial ticket triage, escalation and administration to ensure efficient flow through the support function. Assist with administrative IT tasks such as licence allocation, basic procurement support and documentation updates. Provide hands on support during periods of increased demand, including PC replacement programmes, audits, investigations and major IT projects. Maintain accurate records within the IT helpdesk system. Develop technical skills across core IT areas under the guidance of senior team members. Learning & Development Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training). Gain practical experience across service desk operations, endpoint management and enterprise IT environments. Build foundational skills in Microsoft 365, endpoint management and IT service management processes. Learn best practices for security, compliance and operational efficiency within a regulated manufacturing environment. Required Skills & Attributes Strong interest in IT and technology, with a desire to build a long term career in IT support or infrastructure. Good problem solving skills and a methodical approach to tasks. Strong communication skills and a customer focused mindset. Willingness to learn, take direction and work as part of a wider IT team. Ability to manage multiple tasks and respond effectively in a busy support environment. Basic familiarity with Windows, Microsoft 365 or general IT concepts (formal experience not required). Desirable (but not essential) previous exposure to IT support, helpdesk environments or technical study (school, college or self study); understanding of IT hardware such as PCs, laptops, tablets and peripherals; interest in cybersecurity, automation or emerging technologies such as AI. Other Requirements: SC cleared or ability to obtain. What We Can Offer You 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days. Health cash plan - cash back for everyday health expenses. Pension scheme with 6% employer contributions. Life assurance - 4 annual salary. Reward and recognition platform. Discount platform - retail, leisure, gym discounts and more. Employee assistance programme with access to confidential counselling services. Support for further training and education. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.
6th May 2026 About us Henderson Design Group is the UK's leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation. This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools. The role We are looking for an IT Support Technician to join our in-house IT team. You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems. Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working. This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools. What you'll be doing Supporting users across the office, warehouse, production, and ecommerce teams. Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software. Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools. Getting involved in automation and workflow improvement projects across the business. Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools. Supporting our production and warehouse teams with the technology they rely on to keep work moving. Keeping IT jobs, devices, documentation, and fixes properly logged and organised. Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow. Working on varied projects where you can see the impact of what you have done. What we're looking for We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates. You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT. The right person will be: Curious about technology, AI, automation, and how systems can improve a business. Practical and hands-on, not afraid to investigate a problem properly. Calm and methodical when something is not working. Good at explaining things to people who are not technical. Organised enough to follow jobs through, document fixes, and keep things tidy. Comfortable working in a busy, varied environment. Keen to learn from others and develop into a broader IT, systems, or automation role over time. Useful experience You do not need all of this, but any of the following would help: IT support, helpdesk, technician, or systems experience. Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues. Experience using AI tools such as ChatGPT, Claude, Copilot, or similar. Interest in coding, scripting, automation, workflows, or building small tools. Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments. Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects. If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it. What we offer Full-time, permanent role. 37.5 hours per week. 28 days holiday including bank holidays. Discretionary additional annual leave, increasing with each year of service up to 5 years. Free on-site parking. A varied in-house IT role with real scope to grow. Training and support from experienced IT colleagues. Exposure to AI, automation, ecommerce, digital print, manufacturing, warehouse systems, and business software. The chance to work on practical projects that improve how the company operates. A small team where your ideas, effort, and improvements will actually be noticed. How to apply Please email
05/07/2026
Full time
6th May 2026 About us Henderson Design Group is the UK's leading wallpaper designer, manufacturer, and online retailer, based in Hartlepool. Across our three distinct homeware brands, I Love Wallpaper, Lust Home, and Lucie Annabel, we design, print, sell, and dispatch wallcoverings from our North East operation. This is not a standard helpdesk job. You will be joining a small in-house IT team supporting a fast-moving ecommerce, manufacturing, warehouse, and digital print business that is actively investing in better systems, automation, and AI tools. The role We are looking for an IT Support Technician to join our in-house IT team. You will support the day-to-day technology used across our office, warehouse, production, and ecommerce operations. That includes practical IT support, user support, devices, printers, accounts, documentation, and business systems. Alongside the day-to-day support work, you will also have the chance to get involved in wider IT projects that improve how the business operates. This could include helping staff use AI tools, improving internal workflows, testing new software, supporting reports, documenting better processes, or helping turn manual tasks into smoother digital ways of working. This role would suit someone who enjoys solving problems, likes variety, communicates well with non-technical people, and wants to build a broader career in IT, systems, automation, and digital tools. What you'll be doing Supporting users across the office, warehouse, production, and ecommerce teams. Troubleshooting day-to-day IT issues across computers, printers, scanners, phones, Wi-Fi, accounts, and business software. Helping staff make better use of the tools we already have, including Google Workspace, Microsoft 365, business systems, and AI tools. Getting involved in automation and workflow improvement projects across the business. Helping us identify repetitive manual tasks that could be improved with better systems, AI, scripts, forms, reports, or internal tools. Supporting our production and warehouse teams with the technology they rely on to keep work moving. Keeping IT jobs, devices, documentation, and fixes properly logged and organised. Learning from experienced IT colleagues and gradually taking on more responsibility as your skills grow. Working on varied projects where you can see the impact of what you have done. What we're looking for We are more interested in attitude, problem-solving, and willingness to learn than a long list of certificates. You might already have some IT support experience, or you might be someone with strong technical interest who is ready to build a proper career in IT. The right person will be: Curious about technology, AI, automation, and how systems can improve a business. Practical and hands-on, not afraid to investigate a problem properly. Calm and methodical when something is not working. Good at explaining things to people who are not technical. Organised enough to follow jobs through, document fixes, and keep things tidy. Comfortable working in a busy, varied environment. Keen to learn from others and develop into a broader IT, systems, or automation role over time. Useful experience You do not need all of this, but any of the following would help: IT support, helpdesk, technician, or systems experience. Good general knowledge of Windows, macOS, printers, Wi-Fi, accounts, and common software issues. Experience using AI tools such as ChatGPT, Claude, Copilot, or similar. Interest in coding, scripting, automation, workflows, or building small tools. Experience with Google Workspace, Microsoft 365, ERP systems, ecommerce systems, warehouse systems, or manufacturing environments. Any IT qualification, apprenticeship, college course, self-taught projects, or personal technical projects. If you have built things, automated things, fixed things, experimented with AI tools, helped people with tech, or taught yourself how systems work, we would be interested in hearing about it. What we offer Full-time, permanent role. 37.5 hours per week. 28 days holiday including bank holidays. Discretionary additional annual leave, increasing with each year of service up to 5 years. Free on-site parking. A varied in-house IT role with real scope to grow. Training and support from experienced IT colleagues. Exposure to AI, automation, ecommerce, digital print, manufacturing, warehouse systems, and business software. The chance to work on practical projects that improve how the company operates. A small team where your ideas, effort, and improvements will actually be noticed. How to apply Please email