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We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and triaging their calls with a view to resolving and closing the ticket at first contact. Where escalation is required, you will be responsible for gathering all relevant information and passing it on clearly to the appropriate team. Key Responsibilities Act as the first point of contact for customers, logging, categorising and prioritising incidents and service requests in line with ITIL best practice. Manage and resolve tickets within agreed SLAs, ensuring timely responses, clear progress updates and accurate resolution records. Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Engage and manage third-party providers including ISPs, VoIP platforms and carriers, ensuring effective fault escalation, progress tracking and accountability. Investigate alerts, outages and performance issues such as latency, jitter and packet loss, supporting major incident response and service restoration. Maintain and enhance technical documentation, known error records and Knowledge Base articles related to telecoms and networking solutions. Work closely with IT and Comms Specialists to improve processes, reduce escalations and strengthen service delivery. Maintain clear, professional communication with customers and stakeholders throughout the incident lifecycle. Use ticketing systems, RMM tools and third-party platforms to manage workload, prioritise tasks and maintain data accuracy. Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists where required. Deliver a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction. What We Are Looking For ICT and/or Telecoms background with service desk experience is essential. Basic understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Engineering mindset with a keen desire for problem-solving and logical fault diagnosis. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon or CallSwitch. Experience with DrayTek, Unifi, Aruba or similar networking solutions. Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Birthday day off. Additional day off for personal life milestones. Give Back Day for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!

Location: Swinderby, Lincolnshire Salary:35 -37k Hours: 40 Hours Per Week (Minimum 4 days a week on site) About Kisimul At Kisimul we're dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development. The Role We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment. This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience. Key Responsibilities Manage incidents and service requests through to resolution, ensuring agreed service levels are met. Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support. Accurately log, update, and maintain tickets within the Helpdesk system. Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary. Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices. Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management. Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards. Maintain accurate IT asset records, system documentation, and support materials. Support the implementation of IT changes, upgrades, and system improvements. Contribute to knowledge sharing and continuous service improvement initiatives. Plan, coordinate, and carry out site visits and on-site support activities. Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available. Conduct site surveys and assess technology requirements for new and existing locations. Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling. Implement VLANs and structured configurations from documented designs. Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities. What We're Looking For 3-5 years' experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues. Experience working within a structured ticketing environment and managing workloads against defined service levels. Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users. Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies. Good knowledge of user identity and access management, including account administration, permissions management, and security best practices. Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting. Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting. Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects. Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision. Full UK driving licence and willingness to travel between sites Willingness to undertake an Enhanced DBS check Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications. Previous experience working within a multi-site organisation or field-based support role. Experience with VoIP and telephony platforms. Understanding of backup, disaster recovery, and business continuity solutions. Awareness of cybersecurity best practices, endpoint security, and compliance standards. Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools. Experience using PowerShell or scripting to support administration and automation tasks. Blue Light Card :Which gives you access to discounts in over 15,000 venues UK wide Refer a friend : Earn up to £500 for every successful hire. Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discountsfrom over 150 retailers. Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference. Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them. Free DBS Check s:We cover the cost so you can start worry-free. About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. At Kisimul, we're committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply - your unique background, perspective, and potential might be exactly what we're looking for All roles are subject to an enhanced DBS check. If you're ready to invest in your future and make a meaningful impact,

How will you make an impact? Software Development: Design and develop scalable, high-quality web applications Contribute to both front-end and back-end development Write clean, maintainable, and well-structured code following best practices Test Automation (Playwright Focus): Design, implement, and maintain end-to-end tests using Playwright Work alongside feature development to ensure testability is built in from the start Increase and maintain meaningful code coverage across applications Identify areas of risk and improve test reliability and coverage gaps Code Quality & Best Practice: Promote and apply TDD and automated testing principles Ensure code is reliable, testable, and aligned with SOLID principles Support improvements to testing frameworks, standards, and processes Team Collaboration & Knowledge Sharing: Work closely with engineers, designers, and stakeholders to deliver features Support and upskill the team in Playwright and automated testing techniques Share best practices through pairing, reviews, and informal sessions Contribute to building a quality-first engineering culture CI/CD & Tooling: Integrate automated tests into CI/CD pipelines Help improve test execution, reporting, and feedback loops Use tools such as Git and Azure DevOps (or similar) to manage delivery How will you experience success with us Strong experience with Playwright for end-to-end testing Proven track record of improving test coverage and evolving automation frameworks Solid software development background with: JavaScript / TypeScript Angular (or similar front-end frameworks) REST APIs C#, MVC, Python SQL / T-SQL Experience with unit testing, integration testing, and Test-Driven Development (TDD) Strong understanding of test architecture and maintainable test design Experience integrating automated tests into CI/CD pipelines Experience with code versioning tools such as Git and Azure DevOps (or similar) Knowledge of SOLID principles and common design patterns Familiarity with cloud platforms such as AWS, including messaging and deployment concepts Knowledge of Infrastructure as Code (IaC) tools such as AWS CDK, CloudFormation, or Terraform Awareness of security and data protection best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Team Lead and QA Team Lead Final Stage: Meet with Software Development Manager and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company. To be part of this exciting journey, apply now!

About the role We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract. This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment. You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning. What You'll Be Doing Providing excellent customer service and technical support to staff and students across multiple campuses Diagnosing and resolving hardware, software, network and user issues in a timely manner Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise Supporting system monitoring and maintenance activities Logging and managing incidents via the service desk system (TOPdesk) Identifying recurring issues and contributing to service improvements Creating and maintaining technical documentation and knowledge articles Supporting and mentoring junior IT staff and apprentices What We're Looking For We are particularly interested in candidates with strong technical experience in: Desktop support and end-user computing environments Windows 11 support and deployment Microsoft 365 (O365) administration and troubleshooting AI-enabled tools (e.g. Copilot, automation, or emerging workplace AI technologies) Microsoft SCCM / Endpoint Configuration Manager for device management and deployment In addition, you will be: Passionate about delivering excellent IT support and customer service A strong problem solver who takes ownership of issues through to resolution Confident working across a range of Microsoft technologies Able to prioritise workload and work effectively under pressure A team player who can also work independently Proactive, organised, and committed to continuous improvement Desirable (but not essential) Experience with Cisco/HP networks and VLANs Knowledge of ITIL processes or an ITIL Foundation qualification Experience working in a busy service desk or IT support environment Working Pattern This role supports a flexible service window: Monday-Thursday: 8:00am - 8:00pm Friday: 8:00am - 5:00pm Flexibility is required to work within these hours. Why Join Us? Be part of a supportive, collaborative IT team Gain experience across a large, multi-site environment Work with modern technologies including AI tools and cloud platforms Contribute to key projects and service improvements Develop your technical skills and career About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined-up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward-looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi-Fi access in over 10,000 locations worldwide through Eduroam Access to our on-site gym at Bromley campus and discount at other local gyms Discounts in our in-house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: This Desktop Support Analyst role will be working within our Desktop Services team , getting the opportunity to work with talented individuals who deliver Information Technology and Data Management solutions, leveraging the latest developments in systems and technology, whilst delivering a consistently first-class service to our customers. Here are the key skills and experience relevant to this role: Providing remote and face to face support to customers in a professional, knowledgeable manner, Ensuring that incidents and support requests are responded to in a timely manner and all escalations are logged and assigned to the correct team, Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues. To be considered for this opportunity you should be able to demonstrate: Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills. Ideally, you'll have gained experience in a range of the following key skillsets, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers, ITIL Foundation V3 qualification or a willingness to undertake relevant training. At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role plays a critical part in resolving complex IT issues and maintaining the stability and performance of IT systems within ME+EM. Job Responsibilities: Provide expert second-line support for complex issues escalated from 1st line, ensuring resolution within agreed SLAs while keeping users informed with regular, clear updates throughout. Investigate and diagnose software, hardware, and network problems, identifying root causes to prevent recurrence rather than treating symptoms. Escalate unresolved issues to 3rd line support or vendors where appropriate, ensuring thorough handover documentation and continuity of SLA compliance. Assist with the installation, configuration, and ongoing maintenance of servers, networking equipment, and other IT infrastructure components. Ensure all systems are kept current with patches and maintained in line with company security standards. Collaborate with IT teams and vendors to deliver application upgrades, patches, and enhancements with minimal disruption. Ensure daily backups have executed successfully; take prompt remedial action on any failures. Actively participate in IT projects across planning, implementation, and post-golive support. Conduct post-implementation reviews to assess e ectiveness and identify opportunities for improvement. Develop and maintain clear, standardised documentation and procedures for both new and existing infrastructure. Review support trends to identify recurring issues and drive proactive, lasting f ixes. Provide guidance and mentorship to 1st line engineers, identifying training opportunities and ensuring new support requirements are properly understood and documented. Ensure IT purchasing decisions are cost-e ective and aligned to business needs. Skills Experience supporting and administering Microsoft 365 or Google Workspace environments, including user lifecycle management, licensing, and policy configuration Proven experience with Windows 11 and macOS endpoint management using tools such as Microsoft Intune or Jamf or equivalent Experience troubleshooting LAN/WAN networking issues, including DNS, DHCP, and VPN technologies Strong stakeholder management experience with excellent relationship building skills Experience in project management and/or delivering tasks on time according to strict deadline The ability to investigate and troubleshoot underlying issues Experience of writing procedural and/or support documentation Excellent organisational skills with the ability to multi-task Ability to manage own time e ectively and to be prompt and punctual Drive, self-motivation and ability to work under own initiative Knowledge and understanding of best practice framework for the delivery of IT services Sound knowledge and experience of supporting range of IT applications, platforms and technologies Ability to clearly and accurately communicate processes and procedures verbally and in writing Experience of working accurately and confidently with service desk tools and technology Experience of delivering a high level of customer service Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.

Reports to: Director of Growth and Customer Experience About IDGateway IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Role The Client and Product Support Analyst is the primary point of contact for IDGateway's clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. Is This Role Right for You? This role will suit you if you have: Direct experience in a client-facing support role, within a software, SaaS or technology business. Hands-on experience using Jira, Confluence or other Atlassian tools. A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn't good. A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution. A genuine interest in developing technical and database skills. A 'make it happen', 'do it now' attitude. This role is unlikely to suit you if: You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact. You have no prior experience in a ticket-driven, SLA-based support environment. You do not have any interest in the technical aspect of the support role. Key Responsibilities Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products. Build and maintain strong client relationships with key contacts throughout the support lifecycle. Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools. Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call. React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary. Regularly update and report ticket progress and status to the team and to clients until complete. Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences. Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced. Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook Collate and prepare support information for inclusion in client-facing reports. Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation. Work alongside team members to deliver user education by maintaining training and client documentation materials. Apply the company's values and behaviours to their work ethic. Technical Requirements Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause. Comfortable working within a database under guidance, reducing reliance on developers for routine fixes. Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets. Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time. Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question. Key Skills Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients. Strong analytical mindset, able to break down complex issues into clear, logical steps. Proactive approach to problem prevention, using support data and trends to flag risks before they elevate. Organised and accurate record-keeping across ticketing and reporting systems. Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines. Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities. Comfortable in communicating client issues to technical teams. Required Experience 2+ years in a technical customer service or 2nd line support role. Experience in a SaaS, software, or technology business supporting external clients. Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment. Working knowledge of SQL or comfortable querying relational databases. Experience liaising directly with development or engineering teams to progress technical issues. Desirable Aviation, airport operations, or background screening industry experience. Experience working within a complex, regulated environment. Benefits Holiday: 23 days per annum + Birthday. Pension: 3% Employer contribution Flexible Benefits: up to £750 per annum to spend on a range of benefits Location: 3 Days per Hercules Way, 2 days per week work from home Employment is subject to a background and criminal record check

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist. How will you make an impact? Software Development: Design and develop scalable, high-quality web applications Contribute to both front-end and back-end development Write clean, maintainable, and well-structured code following best practices Test Automation (Playwright Focus): Design, implement, and maintain end-to-end tests using Playwright Work alongside feature development to ensure testability is built in from the start Increase and maintain meaningful code coverage across applications Identify areas of risk and improve test reliability and coverage gaps Code Quality & Best Practice: Promote and apply TDD and automated testing principles Ensure code is reliable, testable, and aligned with SOLID principles Support improvements to testing frameworks, standards, and processes Team Collaboration & Knowledge Sharing: Work closely with engineers, designers, and stakeholders to deliver features Support and upskill the team in Playwright and automated testing techniques Share best practices through pairing, reviews, and informal sessions Contribute to building a quality-first engineering culture CI/CD & Tooling: Integrate automated tests into CI/CD pipelines Help improve test execution, reporting, and feedback loops Use tools such as Git and Azure DevOps (or similar) to manage delivery How will you experience success with us Strong experience with Playwright for end-to-end testing Proven track record of improving test coverage and evolving automation frameworks Solid software development background with: JavaScript / TypeScript Angular (or similar front-end frameworks) REST APIs C#, MVC, Python SQL / T-SQL Experience with unit testing, integration testing, and Test-Driven Development (TDD) Strong understanding of test architecture and maintainable test design Experience integrating automated tests into CI/CD pipelines Experience with code versioning tools such as Git and Azure DevOps (or similar) Knowledge of SOLID principles and common design patterns Familiarity with cloud platforms such as AWS, including messaging and deployment concepts Knowledge of Infrastructure as Code (IaC) tools such as AWS CDK, CloudFormation, or Terraform Awareness of security and data protection best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Team Lead and QA Team Lead Final Stage: Meet with Software Development Manager and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

About The Company At Fora, we're reimagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces, we're shaping the future of work. The Role As we continue to evolve our technology landscape, we're looking for an Infrastructure Cloud Engineer to help maintain, support and strengthen the Microsoft cloud platforms that underpin our business. This is a hands-on engineering role that sits at the intersection of cloud infrastructure, security, networking and modern workplace technologies. You'll work closely with colleagues across Infrastructure, Service Delivery and Project teams to ensure our cloud environment remains secure, resilient and ready to support future growth. Working across Azure, Microsoft Entra ID and Microsoft 365, you'll contribute to projects, service improvements and operational support that directly impact how technology enables the business. Why This Role Matters This role is 4 days in our HQ in London and 1 WFA As Fora continues to grow, our cloud infrastructure needs to remain secure, scalable and dependable. This role plays a key part in strengthening the resilience, security and performance of our Microsoft cloud environment, helping ensure colleagues can work effectively and business-critical services operate reliably. Your work will have a direct impact on how technology supports the wider business. What You'll Be Doing Cloud Infrastructure & Platform Services Support and develop Microsoft Azure infrastructure services that underpin key business operations. Monitor, maintain and optimise cloud platforms to ensure performance, resilience and scalability. Manage core infrastructure resources including virtual machines, storage and backup solutions. Security, Identity & Modern Workplace Support security controls, governance standards and secure configuration practices across Azure and Microsoft 365. Assist with identity and access management through Microsoft Entra ID. Contribute to vulnerability remediation, compliance initiatives and ongoing security improvements. Service Delivery & Continuous Improvement Provide 2nd and 3rd line support across Azure and cloud platform technologies. Support cloud migrations, platform enhancements and infrastructure improvement projects. Identify opportunities to improve automation, operational efficiency and service quality. Collaborate Across Technology Work closely with Infrastructure, Network Engineering, Service Desk and Project teams. Contribute to technical evaluations, implementation planning and proof-of-concept activities. Help translate technical challenges into practical, business-focused solutions. Why Fora? At Fora, we're building more than workspaces, we're creating places where people can do their best work. Joining the team means working across a broad Microsoft cloud estate while contributing to projects and improvements that have visible business impact. You'll have the opportunity to deepen your expertise across Azure, security, networking and modern workplace technologies while helping shape the future of our technology environment. About You You're a technically curious problem-solver who enjoys building practical solutions and improving how technology supports the business. You communicate effectively with both technical and non-technical stakeholders and bring a collaborative, pragmatic approach to delivering secure and reliable services. You're motivated by continuous improvement and enjoy working in an environment where you'll have the opportunity to learn, contribute and make a visible impact. Essential Experience Experience supporting Microsoft Azure Infrastructure-as-a-Service (IaaS) environments. Strong understanding of Azure infrastructure services and cloud operations. Experience supporting Microsoft Entra ID and Microsoft 365 environments. Knowledge of identity and access management principles. Experience troubleshooting cloud infrastructure and networking issues. Windows Server administration experience. PowerShell scripting skills. Understanding of Azure security and governance best practices. Desirable Experience Microsoft Azure Administrator (AZ-104) certification. Experience working with Azure Firewall. Experience supporting Microsoft Intune. ITIL Foundation qualification. Experience contributing to cloud migration or platform improvement projects. At Fora, we believe work should enhance your life - not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility- because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year

About The CompanyAt Fora, we're reimagining what the workplace can be. We create inspiring, design-led spaces that blend hospitality, community, and wellbeing, so people can work productively, creatively, and happily. From our first London workspace over 20 years ago, we've grown to 60+ locations across the UK, supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia. Backed by The Office Group, Blackstone, and Brockton Capital, we're growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way. At Fora, we're not just shaping workplaces, we're shaping the future of work. The RoleAs we continue to evolve our technology landscape, we're looking for an Infrastructure Cloud Engineer to help maintain, support and strengthen the Microsoft cloud platforms that underpin our business. This is a hands-on engineering role that sits at the intersection of cloud infrastructure, security, networking and modern workplace technologies. You'll work closely with colleagues across Infrastructure, Service Delivery and Project teams to ensure our cloud environment remains secure, resilient and ready to support future growth. Working across Azure, Microsoft Entra ID and Microsoft 365, you'll contribute to projects, service improvements and operational support that directly impact how technology enables the business. Why This Role MattersThis role is 4 days in our HQ in London and 1 WFA As Fora continues to grow, our cloud infrastructure needs to remain secure, scalable and dependable. This role plays a key part in strengthening the resilience, security and performance of our Microsoft cloud environment, helping ensure colleagues can work effectively and business-critical services operate reliably. Your work will have a direct impact on how technology supports the wider business. What You'll Be Doing️ Cloud Infrastructure & Platform Services Support and develop Microsoft Azure infrastructure services that underpin key business operations. Monitor, maintain and optimise cloud platforms to ensure performance, resilience and scalability. Manage core infrastructure resources including virtual machines, storage and backup solutions. Security, Identity & Modern Workplace Support security controls, governance standards and secure configuration practices across Azure and Microsoft 365. Assist with identity and access management through Microsoft Entra ID. Contribute to vulnerability remediation, compliance initiatives and ongoing security improvements. Service Delivery & Continuous Improvement Provide 2nd and 3rd line support across Azure and cloud platform technologies. Support cloud migrations, platform enhancements and infrastructure improvement projects. Identify opportunities to improve automation, operational efficiency and service quality. Collaborate Across Technology Work closely with Infrastructure, Network Engineering, Service Desk and Project teams. Contribute to technical evaluations, implementation planning and proof-of-concept activities. Help translate technical challenges into practical, business-focused solutions. Why Fora?At Fora, we're building more than workspaces, we're creating places where people can do their best work. Joining the team means working across a broad Microsoft cloud estate while contributing to projects and improvements that have visible business impact. You'll have the opportunity to deepen your expertise across Azure, security, networking and modern workplace technologies while helping shape the future of our technology environment. Requirements About YouYou're a technically curious problem-solver who enjoys building practical solutions and improving how technology supports the business. You communicate effectively with both technical and non-technical stakeholders and bring a collaborative, pragmatic approach to delivering secure and reliable services. You're motivated by continuous improvement and enjoy working in an environment where you'll have the opportunity to learn, contribute and make a visible impact. Essential Experience Experience supporting Microsoft Azure Infrastructure-as-a-Service (IaaS) environments. Strong understanding of Azure infrastructure services and cloud operations. Experience supporting Microsoft Entra ID and Microsoft 365 environments. Knowledge of identity and access management principles. Experience troubleshooting cloud infrastructure and networking issues. Windows Server administration experience. PowerShell scripting skills. Understanding of Azure security and governance best practices. Desirable Experience Microsoft Azure Administrator (AZ-104) certification. Experience working with Azure Firewall. Experience supporting Microsoft Intune. ITIL Foundation qualification. Experience contributing to cloud migration or platform improvement projects. Benefits At Fora, we believe work should enhance your life-not compete with it. That's why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way. Work Your Way Core working hours with flexibility - because life doesn't run 9-5 Two weeks 'Work from Anywhere' - swap your desk for a beach, a mountain anywhere that inspires you Time to Rest & Recharge 28 days' annual leave + bank holidays Your birthday off - celebrate you Buy additional annual leave to create even more time for what matters Wellbeing & Security 5% matched pension scheme - supporting your future Life assurance for peace of mind Discounted gym membership to keep you feeling your best Health cash plan - supporting day to day medical expenses Mental wellbeing support - confidential in-person or online therapy sessions Smarter, Greener Commuting Cycle to Work Scheme Season Ticket Loan to make your journey easier and more affordable Perks That Make You Smile 25% off at Fora cafés - your morning coffee just got better 2 x volunteer days / year

Job Title: Salesforce Technical Architect Division: Data, Technology and Innovation Department: Digital Systems Salary: National (Edinburgh and Leeds) ranging from £60,700 to 85,000 and London from £66,600 to £95,000 per annum (salary offered will be based on skills and experience) This role is graded as: Lead Associate - Regulatory We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services. The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Digital Systems team delivers the systems that enable the FCA to be a more effective and smarter regulator. Role responsibilities Design and develop customised Salesforce solutions using declarative tools, Apex code, Lightning Web Components (LWC), and other platform features to enhance CRM functionality Deliver performant software to user story specifications, in line with coding standards, within a high-functioning agile development team and DevOps framework Identify opportunities for product innovation and shape design proposals to take these forward, supporting innovation at a product level where this delivers quick wins and business benefit, and remains within the boundaries of the product roadmap Produce design papers, review design proposals and design decisions, and provide technical guidance to engineering teams Perform QA reviews of solutions, supporting performance and penetration testing. Resolve complex technical challenges and articulate complex problems in simple terms to a range of stakeholders Participate in design authority forums and mentor junior engineers Identify integration options and resolve integration challenges; support integration and functional testing to ensure conformance to business acceptance and readiness criteria; identify and respond to capacity, licensing, and security risks; and ensure service design outcomes are aligned with the FCA risk appetite Skills required Minimum: Experience designing, building, and supporting Salesforce solutions using declarative configuration, Apex, and Lightning Web Components (LWC), with the ability to troubleshoot complex issues, optimise performance, and manage technical debt to ensure system stability and reusability Demonstrated experience providing technical leadership, including mentoring engineers, conducting code reviews, and contributing to delivery through effective documentation, estimation, testing (unit and integration), and participation in agile planning activities Practical experience with Git-based version control, including resolving merge conflicts, supporting deployments, and managing defects to maintain high-quality, scalable systems Essential: Salesforce certified: Platform App Builder, Advanced Administrator, JavaScript Developer I, Platform Developer I/II, Experience Cloud Consultant, and Service Cloud Consultant Current with Salesforce updates, new features, and industry best practices, with the ability to recommend innovative solutions Experience working with industry-standard software design patterns and applying them effectively Problem-solving ability, with the confidence to recommend and make final decisions to restore functionality and maintain system use Methodical, strategic, and pragmatic thinker, focused on outcomes and the bigger picture, with the ability to constructively question established approaches Experience in Salesforce development, alongside experience with frameworks (e.g. FFLIB) and DevOps tools (e.g. Copado, GitHub) Demonstrated coaching and mentoring skills, with experience guiding peers and specialist teams, promoting digital products within organisations, and overseeing innovation initiatives Benefits 25 days annual leave plus bank holidays Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors) Non-contributory pension (8-12% depending on age) and life assurance at eight times your salary Private healthcare with Bupa, income protection, and 24/7 Employee Assistance 35 hours of paid volunteering annually A flexible benefits scheme designed around your lifestyle Our values & culture Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation - one that makes better decisions, drives innovation, and delivers better regulation. Disability Confident: our hiring approach We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements. Useful information and timeline Advert Closing: 2nd August at 11:59pm CV Review/Shortlist: 4th August First Stage Interviews: w/c 10th August Second Stage: w/c 17th August At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre owned watch specialist. How will you make an impact? Part of an agile development team, building and maintaining internal software systems at Watchfinder Works closely with squad delivery teams to deliver projects end to end Provides hands on technical leadership alongside coaching and mentorship Passionate about software engineering and continuous learning Demonstrates a strong understanding of object oriented and service oriented application development principles Communicates effectively with both internal team members and external business stakeholders Internally motivated and able to work effectively both independently and as part of a team Actively supports the growth of others through mentoring and knowledge sharing Takes initiative to continuously improve solutions, systems, and development processes How will you experience success with usExperience and Leadership: Proven experience in a technical leadership or Team Lead role 5+ years' experience as a software developer Experience leading delivery within agile squad based teams Strong experience communicating with stakeholders, developers, and other technical teams to gather requirements and explain technical solutions Ability to manage complex solutions, balance priorities, and deliver under pressure Comfortable working to tight deadlines with a strong sense of urgency Technical Skills: Strong hands on experience with C#, MVC, and RESTful web services Solid front end skills using Angular, JavaScript/TypeScript, HTML5, and MVC Strong database experience with SQL / T SQL Proven application of SOLID principles and common design patterns Experience with unit testing, TDD, and modern build tools Cloud experience with AWS, including deployment and messaging concepts Experience with CI/CD pipelines Knowledge of Infrastructure as Code (AWS CloudFormation, AWS CDK) Experience using Git and tools such as Azure DevOps Strong understanding of secure coding and security best practices How do we keep you smiling We are a great team at HQ, you will work alongside some of the most passionate people about Watches and technology We have a generous benefits scheme, including discounts and healthcare packages The chance to join aboard a business that is taking strides to introduce our product globally Sociable, friendly team! Your journey with us Our aim is to provide you a transparent interview process from the moment you apply for the role. It's important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder's exciting trajectory. Interview Process 1st Stage: A 'Let's Chat' conversation Initially, when your application is selected, you will receive an introduction call to explain the main points in terms of this position, and to have a chance to showcase your motivation. 2nd Stage: Interview with our Software Development Manager and Software Development Team Lead Final Stage: Meet with our CIO and HR Business Partner Why work for Watchfinder? Firstly, what makes Watchfinder a great place to work is the people! Whether that be within your immediate team or across other areas of the business, there really is a family feel across the whole company. If personal growth and development is high on your priority list, then Watchfinder is the place for you. We've had numerous success stories throughout the business of our staff furthering and developing their careers, proving to be integral contributors to the company.

Functions of the Role The Cloud Engineering Team builds cloud-based solutions, supports the cloud platform and helps to drive its adoption and expansion while also collaborating with other teams. Within the Cloud Engineering team, the IT & Systems Support team looks after the on-prem IT infrastructure, corporate networks and end-user computing setups. The primary function of this position is to act as the go-to person for internal IT support (1st and 2nd line), keeping our on-site hardware, operating systems and active directory services running smoothly whilst delivering excellent internal customer service. The primary function of this position will be to collaborate with a tight-knit team for the successful management and maintenance of IT systems and services to ensure that the production services perform effectively, while maintaining a high level of internal customer satisfaction. This includes developing, maintaining, supporting, and optimising key functional areas, particularly server, network and on-prem infrastructure. You will troubleshoot and resolve hardware, software and process problems in a timely and effective fashion. This is a rare and exciting opportunity to be an early employee at a start-up shaping the future of quantum computing. There are vast opportunities for professional growth and to make an impact within the company. As a Technical Support Engineer, the position will suit someone who has a strong problem-solving mindset, demonstrates critical-thinking and passion for automating tasks. Due to the nature of on-prem infrastructure, some tasks may require to be on site. Experience - Essentials Be a highly collaborative and outgoing individual, a keen team player that can provide excellent customer service and support. Provide 1st/2nd line technical support for desktops, laptops, mobile devices, servers, and applications. Managing incidents and service requests through our IT ticketing system. Support onboarding and offboarding, including asset management, inventory tracking, Active Directory and lifecycle management of IT equipment. Maintain IT documentation, inventory tracking and hardware assets. Collaborate in the maintenance, configuration and secure operation of on-site and cloud-based infrastructure. Collaborate in the general IT infrastructure maintenance to optimise existing workflows and enable new ways of working. Experience - Desirable Strong collaborative with good communication and interpersonal skills. A logical approach to problem solving. Manage incidents, service requests, and problems through the ticketing system. Support onboarding and offboarding of users, including account provisioning and access control. Ability to install, configure, maintain and troubleshoot bare metal and virtual servers. Knowledge of Active Directory and or Microsoft 365 suite, Windows Server and Windows. Familiarity with Windows, MacOS and Linux. Willing to work with Python, bash scripting and PowerShell. Familiarity with networking equipment. Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls). Familiarity with virtualisation (VMware, Hyper V, Proxmox) and/or cloud platforms (AWS, Azure, GCP). Demonstrated adaptability in a start-up environment, ability to navigate and contribute to opportunities that arises. Benefits Be part of a creative, world leading team. Competitive salary and share options scheme. Contributory pension scheme. Choose your own laptop/kit. Life Assurance. Cycle to work Scheme. Flexible working. Central London location. EEO Statement Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010.

About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way. Our mission: To deliver technology like no other! We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers. About the role As a 3rd Line Network Support Engineer, you sit at the top of our technical escalation path. You will take ownership of the complex network and security faults that our 1st and 2nd line teams are unable to resolve and see them through to a fix. You will work hands on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers and internal teams to diagnose issues, agree the right approach and keep people informed until the work is done. Communication with customers will take place over the phone and via email whilst utilising fault finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as: Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer Extreme switching and wireless infrastructure Cisco routing and switching across a range of customer networks Core networking such as routing, switching, VLANs, VPNs and SD WAN Network security, including firewall policy, VPN tunnels and traffic inspection Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works. Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout. Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks. Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team. Mentoring and supporting 1st and 2nd line engineers, sharing your knowledge and helping to grow the technical capability of the wider team. Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time. Logging and managing your tickets accurately, working to agreed SLAs and prioritising well while handling several pieces of work at once. You will suit the role if you have Proven experience in a 3rd line, Senior or escalation level network role, ideally within a managed service provider or a similar multi customer environment. Strong hands on experience with firewalls and network security. Advanced Fortinet FortiGate knowledge is a major advantage and is exactly the kind of experience we want to see. Good working knowledge of the wider Fortinet stack, such as FortiManager, FortiAnalyzer and FortiNAC. Experience with Extreme networking, or the confidence to get up to speed with it quickly. Strong Cisco routing and switching knowledge. A confident grasp of core networking, including routing, switching, VLANs, VPNs, SD WAN and TCP/IP. The ability to take the lead on complex faults, think logically under pressure and work a problem through to its root cause. Clear and friendly communication, both written and verbal, with a genuine focus on looking after the customer. A methodical, well organised approach and the discipline to document your work as you go. We value real world experience first, but Fortinet certifications at FCP or FCSS level, or a genuine appetite to work towards them, would be great to see. Extreme certifications are useful too, though not essential. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you. Salary Starting salary £40,000 + per annum (depending on experience) Benefits Travel benefits including free parking, subsidised travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire's Gateshead Head Office with travel as required. Hours of Work Full time (37.5 hours per week), Monday to Friday Equality, Inclusion and Diversity Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

1st-2nd Line IT Support Engineer ITM Power Location: Sheffield Direct applications only - No agency applicants at this time About ITM Power ITM is at the forefront of the green hydrogen industry, designing and manufacturing cutting-edge PEM electrolysers that are instrumental in global decarbonisation efforts. With over two decades of scientific expertise, we've established ourselves as industry leaders in clean energy technology. Our Journey and Growth As pioneers in green hydrogen technology, ITM is offering the most advanced PEM electrolyser technology in the world. Founded in 2000, ITM Power PLC was one of the first companies of its kind to be listed on the AIM market of the London Stock Exchange. Headquartered in the UK, our state-of-the-art manufacturing facility is the world's first largest PEM Gigafactory in commercial operation, and home to our R&D and manufacturing. ITM Power Germany is our hub in the heart of the EU. This facility not only houses regional functions including business development and engineering, but also our Aftersales services with the ability to quickly deploy stacks. Innovation and Impact Our PEM electrolysers are deployed in some of the world's largest green hydrogen projects. We continue to push the boundaries of technology, enhancing cost-effectiveness and sustainability. Join Our Mission ITM is in the midst of a transformative phase, focusing on streamlined delivery and operational excellence. We're seeking talented individuals who share our passion for clean energy and our drive to make a tangible impact on the world's transition to net-zero. You will be working with an inspiring bunch of people, encouraging each other to be the best we can. We've come a long way, join us in the next step of our incredible journey! What are we looking for We have an opportunity for a 1st / 2nd Line IT Support Engineer who will be based within our IT Team. This role requires hands-on experience supporting users, systems and infrastructure in a multi-site, international environment. You will provide day-to-day IT support to users across manufacturing and office locations in Sheffield and Europe, working closely with internal IT colleagues and external managed service providers (MSPs). Responsibilities 1st Line Support Act as first point of contact for IT issues via the IT service desk Resolve common IT issues including: Windows 11 laptops and desktops Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Printers, peripherals, mobile devices and meeting room equipment Log, track and update incidents and service requests accurately within the service desk tool Carry out user administration tasks (password resets, account unlocks, new starter setup) 2nd Line / Developing Support Assist with troubleshooting more complex issues escalated from 1st line Support core technologies under guidance, including: Active Directory and Entra ID Endpoint builds, imaging and device replacement Network connectivity issues (wired and wireless) Help with deploying hardware and software across multiple sites Managed Service Provider (MSP) & Third-Party Support Work closely with external MSPs providing: Service Desk escalation support Server and storage services Network Operations Centre (NOC) services Security Operations Centre (SOC) services Escalate incidents clearly, provide troubleshooting information and track issues through to resolution Learn how to operate in a co-managed IT model with internal teams and suppliers Site & Business Support Provide hands-on on-site IT support at multiple Sheffield locations Deliver remote support to European sites and users Support IT aspects of office moves, new starters and equipment refreshes Assist with asset management and documentation Process, Security & Learning Follow ITIL-aligned processes for incident, request and change management Adhere to IT security policies and best practices Maintain clear documentation and contribute to knowledge base articles Actively develop technical skills through on-the-job learning and training About You Knowledge and Experience IT-related qualification or ongoing study (e.g. CompTIA, Microsoft, IT apprenticeship) desirable but not essential Equivalent hands-on experience will be considered Some experience in an IT support role, placement, apprenticeship, or service desk environment Basic understanding of: Windows operating systems Microsoft 365 General IT troubleshooting concepts Strong customer service and communication skills Willingness to learn and take ownership of issues Awareness or working knowledge of ITIL principles (Incident, Request, Change) Experience interacting with managed service providers (MSPs) Exposure to Active Directory, endpoint management, or networking fundamentals Previous experience in a manufacturing, engineering, or multi-site environment Skills and Abilities Enthusiastic and keen to build an IT career Methodical approach to troubleshooting Comfortable supporting non-technical users Reliable, organised and able to follow defined processes Team-oriented with a positive attitude What We Offer The opportunity to work with cutting-edge technology in a rapidly growing industry, within a dynamic environment where you can shape the future of energy and work with a team that's actively addressing global climate challenges. Our corporate culture values safety, integrity and continuous improvement. A competitive salary and an excellent contributory pension, 25 days holiday and a wider range of benefits including: Buy as you earn (BAYE) share scheme Birthday holiday Holiday Purchase Lifestyle Discounts Employee Assistance Programme Health Cash Plan Eye Care Gym Scheme Life assurance EV Car Leasing Enhanced Parental Leave Our onsite parking includes free electric car charging points We know your career is important to you, it's important to us too, which is why we also offer opportunities for you to grow and develop your career. If you are looking to join a growing, dynamic business and want to be part of our amazing team we would love to hear from you. Our success is driven by the exceptional diversity of our people. We are proud to be an equal opportunity employer, committed to promoting and creating a diverse and inclusive environment where we encourage our employees to learn and grow, fuelled by mutual respect in a place where ideas flow and thrive.