Job Description - Apprentice Systems Engineer The Opportunity Our client is recruiting for an Apprentice Systems Engineer to join their team in Hereford. The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice Systems Engineer Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 15 months + Assessment Location: Hereford Working Hours: Full time Salary: £12.71 per hour About the Role We are seeking a motivated and technically minded Apprentice Systems Engineer to join our growing engineering team. This role provides an excellent opportunity to develop practical and theoretical skills across communications systems, networking, satellite communications, cloud technologies, SD-WAN, cybersecurity and systems integration. Working alongside experienced engineers, the successful candidate will gain hands on experience supporting the design, build, testing, deployment and maintenance of advanced communications solutions used by government, defence, emergency services and commercial customers throughout the UK and internationally. This apprenticeship is ideally suited to an individual with a genuine interest in technology and engineering who is keen to build a long term career within the communications and networking industry. Key Responsibilities Building, configuring and testing communications equipment. Assisting with the deployment of satellite communication systems. Supporting the configuration of IP networking equipment. Assisting with SD WAN and secure networking solutions. Producing technical documentation and system diagrams. Supporting laboratory and field testing activities. Assisting with fault finding and troubleshooting activities. Supporting customer installations and commissioning activities. Learning and applying cybersecurity best practices. Supporting engineering projects from design through to delivery. Maintaining engineering records and configuration documentation. Assisting with inventory and asset management activities. Participating in engineering training and certification programmes. Technologies You May Work With Satellite Communications (LEO, MEO and GEO) Starlink OneWeb Amazon LEO VSAT Systems SD WAN Technologies Palo Alto Networks Cisco Networking Equipment Cloud Platforms Secure IP Networking VPN Technologies Wireless Communications RF Systems Essential Requirements GCSE Grade C /4 or above in: Mathematics, English Language, Science (preferred) Strong interest in technology and engineering. Good problem solving skills. Ability to work methodically and logically. Good communication skills. Positive attitude and willingness to learn. Ability to work both independently and as part of a team. Good attention to detail. Basic understanding of computers and networking concepts. Desirable Requirements A Levels in mathematics/engineering/electronics/computer science. Previous experience building computers, networks or electronic projects. Interest in amateur radio, communications systems or networking technologies. Knowledge of IP networking fundamentals. Participation in STEM projects or engineering clubs. Personal Qualities Curious and eager to learn. Technically minded. Enthusiastic about communications technology. Reliable and professional. Adaptable and willing to tackle new challenges. Comfortable working in a fast paced technical environment. Training and Development Structured apprenticeship training. Mentoring from experienced engineers. Exposure to real world engineering projects. Industry-recognised technical certifications. Practical experience across multiple communications technologies. Opportunities to attend manufacturer training courses. Support towards professional engineering qualifications. Career Progression Systems Engineer Network Engineer Satellite Communications Engineer Solutions Engineer Technical Consultant Senior Systems Engineer Technology Officer Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
26/07/2026
Full time
Job Description - Apprentice Systems Engineer The Opportunity Our client is recruiting for an Apprentice Systems Engineer to join their team in Hereford. The Level 4 Network Engineer apprenticeship programme that we are offering, will allow you to kick start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice Systems Engineer Apprenticeship Course: Level 4 Network Engineer Apprenticeship Duration: 15 months + Assessment Location: Hereford Working Hours: Full time Salary: £12.71 per hour About the Role We are seeking a motivated and technically minded Apprentice Systems Engineer to join our growing engineering team. This role provides an excellent opportunity to develop practical and theoretical skills across communications systems, networking, satellite communications, cloud technologies, SD-WAN, cybersecurity and systems integration. Working alongside experienced engineers, the successful candidate will gain hands on experience supporting the design, build, testing, deployment and maintenance of advanced communications solutions used by government, defence, emergency services and commercial customers throughout the UK and internationally. This apprenticeship is ideally suited to an individual with a genuine interest in technology and engineering who is keen to build a long term career within the communications and networking industry. Key Responsibilities Building, configuring and testing communications equipment. Assisting with the deployment of satellite communication systems. Supporting the configuration of IP networking equipment. Assisting with SD WAN and secure networking solutions. Producing technical documentation and system diagrams. Supporting laboratory and field testing activities. Assisting with fault finding and troubleshooting activities. Supporting customer installations and commissioning activities. Learning and applying cybersecurity best practices. Supporting engineering projects from design through to delivery. Maintaining engineering records and configuration documentation. Assisting with inventory and asset management activities. Participating in engineering training and certification programmes. Technologies You May Work With Satellite Communications (LEO, MEO and GEO) Starlink OneWeb Amazon LEO VSAT Systems SD WAN Technologies Palo Alto Networks Cisco Networking Equipment Cloud Platforms Secure IP Networking VPN Technologies Wireless Communications RF Systems Essential Requirements GCSE Grade C /4 or above in: Mathematics, English Language, Science (preferred) Strong interest in technology and engineering. Good problem solving skills. Ability to work methodically and logically. Good communication skills. Positive attitude and willingness to learn. Ability to work both independently and as part of a team. Good attention to detail. Basic understanding of computers and networking concepts. Desirable Requirements A Levels in mathematics/engineering/electronics/computer science. Previous experience building computers, networks or electronic projects. Interest in amateur radio, communications systems or networking technologies. Knowledge of IP networking fundamentals. Participation in STEM projects or engineering clubs. Personal Qualities Curious and eager to learn. Technically minded. Enthusiastic about communications technology. Reliable and professional. Adaptable and willing to tackle new challenges. Comfortable working in a fast paced technical environment. Training and Development Structured apprenticeship training. Mentoring from experienced engineers. Exposure to real world engineering projects. Industry-recognised technical certifications. Practical experience across multiple communications technologies. Opportunities to attend manufacturer training courses. Support towards professional engineering qualifications. Career Progression Systems Engineer Network Engineer Satellite Communications Engineer Solutions Engineer Technical Consultant Senior Systems Engineer Technology Officer Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions.
Ready to kick-start your career in IT? At Inetex, we're a friendly, professional, and customer-focused IT support company providing technology solutions to a wide range of local businesses. We support organisations across industries including logistics, accountancy, engineering, and freight, helping them get the most from their technology every day. About the role: As an IT Support Apprentice, you'll gain hands on experience working with a variety of modern technologies, alongside experienced IT professionals who will support your development throughout your apprenticeship journey. This is an exciting opportunity for a motivated individual looking to build a long term career in IT, with exposure to cloud technologies, networking, hardware, software, customer support, and on site technical work. What you'll be doing: No two days are the same at Inetex. As part of our support team, you'll be involved in: Providing first line IT support to customers via phone, email, and remote assistance Troubleshooting hardware and software issues and helping customers resolve technical problems Assisting with the setup, installation, and configuration of new devices and IT systems Supporting Microsoft 365 environments, user accounts, and cloud based services Working with Windows PCs, Apple Macs, servers, and networking equipment Visiting customer sites alongside experienced engineers to provide hands on support Building strong relationships with customers and delivering excellent service Gaining experience across a variety of industries and business environments What we're looking for: Strong interest in IT and technology Excellent communication skills Friendly and professional approach Willingness to learn and develop new skills Good problem solving ability Reliable and punctual Positive attitude and strong work ethic The following experience would be beneficial: Previous experience building, troubleshooting, or maintaining computers Knowledge of Microsoft Windows or Microsoft 365 Awareness of networking concepts Customer service experience (work, volunteering, or education) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5pm Benefits: Private medical cover Flexible working opportunities Supportive and friendly team environment Ongoing training and development Real career progression opportunities Future prospects: We're looking for someone to grow with us. Successful apprentices may have the opportunity to secure a permanent IT Support Technician position upon completion, with clear progression routes and continued professional development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
26/07/2026
Full time
Ready to kick-start your career in IT? At Inetex, we're a friendly, professional, and customer-focused IT support company providing technology solutions to a wide range of local businesses. We support organisations across industries including logistics, accountancy, engineering, and freight, helping them get the most from their technology every day. About the role: As an IT Support Apprentice, you'll gain hands on experience working with a variety of modern technologies, alongside experienced IT professionals who will support your development throughout your apprenticeship journey. This is an exciting opportunity for a motivated individual looking to build a long term career in IT, with exposure to cloud technologies, networking, hardware, software, customer support, and on site technical work. What you'll be doing: No two days are the same at Inetex. As part of our support team, you'll be involved in: Providing first line IT support to customers via phone, email, and remote assistance Troubleshooting hardware and software issues and helping customers resolve technical problems Assisting with the setup, installation, and configuration of new devices and IT systems Supporting Microsoft 365 environments, user accounts, and cloud based services Working with Windows PCs, Apple Macs, servers, and networking equipment Visiting customer sites alongside experienced engineers to provide hands on support Building strong relationships with customers and delivering excellent service Gaining experience across a variety of industries and business environments What we're looking for: Strong interest in IT and technology Excellent communication skills Friendly and professional approach Willingness to learn and develop new skills Good problem solving ability Reliable and punctual Positive attitude and strong work ethic The following experience would be beneficial: Previous experience building, troubleshooting, or maintaining computers Knowledge of Microsoft Windows or Microsoft 365 Awareness of networking concepts Customer service experience (work, volunteering, or education) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: Monday to Friday, 9am - 5pm Benefits: Private medical cover Flexible working opportunities Supportive and friendly team environment Ongoing training and development Real career progression opportunities Future prospects: We're looking for someone to grow with us. Successful apprentices may have the opportunity to secure a permanent IT Support Technician position upon completion, with clear progression routes and continued professional development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships. About the role: CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands on experience while working towards a Level 3 IT Network Technician Apprenticeship. You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment. Responsibilities: Provide IT support via phone, email, and remote tools Log, manage, and update support tickets Troubleshoot ICT issues using appropriate tools and methods Communicate clearly with users, managing expectations and escalations Install and configure hardware, software, and network devices Support desktop setup, repair, and basic networking tasks Apply security best practices and follow organisational policies Assist with network device and mobile device administrationMaintain accurate documentation of all work Continuously develop technical knowledge and skills What we're looking for: Interest in IT support and networking Basic knowledge of IT Strong problem-solving skills Good organisation and time management Clear communication skills Ability to work independently and in a team Professional, customer focused attitude Driving licence (essential) and own vehicle (desirable) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Non standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am - 5pm Benefits: 20+ days holiday plus bank holidays Pension scheme Ongoing training and development opportunities Career progression pathways Supportive and collaborative working environment Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
26/07/2026
Full time
CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships. About the role: CSL Data Services is looking for a motivated IT Support Apprentice to join their team. This role offers hands on experience while working towards a Level 3 IT Network Technician Apprenticeship. You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment. Responsibilities: Provide IT support via phone, email, and remote tools Log, manage, and update support tickets Troubleshoot ICT issues using appropriate tools and methods Communicate clearly with users, managing expectations and escalations Install and configure hardware, software, and network devices Support desktop setup, repair, and basic networking tasks Apply security best practices and follow organisational policies Assist with network device and mobile device administrationMaintain accurate documentation of all work Continuously develop technical knowledge and skills What we're looking for: Interest in IT support and networking Basic knowledge of IT Strong problem-solving skills Good organisation and time management Clear communication skills Ability to work independently and in a team Professional, customer focused attitude Driving licence (essential) and own vehicle (desirable) Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject Non standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am - 5pm Benefits: 20+ days holiday plus bank holidays Pension scheme Ongoing training and development opportunities Career progression pathways Supportive and collaborative working environment Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
26/07/2026
Full time
Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a junior Network Integration Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for supporting the delivery of IT & Networking for Audio Visual projects by assisting senior engineers and project teams. You'll learn to work with customers, consultants, and internal teams to understand project requirements and expectations. Your focus will be on developing technical skills, gaining experience in producing documentation, and participating in workshops and training sessions. You will help with system setup, testing, and support activities, and gradually take on more responsibility as your skills progress. This is an exciting opportunity to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Assist in reviewing system schemes and network architecture under supervision. Support senior engineers in liaising with project departments, consultants, clients, and contractors. Help with the delivery, integration, and maintenance of systems, focusing on learning network design and connectivity. Use proven technology and learn to explore new solutions to technical problems. Participate in physical setup of systems, including hardware and software, to prove concepts. Assist with off-site testing, on-site commissioning, and configuration programming of network requirements. Learn to interact with client network teams to deliver secure and scalable IP-based AV solutions. Follow system schematics and network designs, ensuring all details and changes are recorded. Represent the company professionally and be open to learning from colleagues. Follow an education roadmap, with certification expectations to be met, and supported by the business. Desirable Skills: Basic understanding of networking principles (TCP/IP, SSH, HTTP, HTTPS, SSL, Multicast, QoS). Willingness to learn troubleshooting of network communication and issues. Interest in video conferencing systems (e.g., Cisco, Microsoft Teams, Zoom). Curiosity about IP connectivity, control, and distribution (e.g., Crestron, Extron, AMX). Additional Skills: Enthusiasm for learning about AV, VC, and IT equipment from major brands. Willingness to keep up-to-date with AV marketplace trends and products. Good verbal and written communication skills. Problem-solving attitude and willingness to ask for help when needed. Organisational skills and ability to work on multiple tasks with guidance. Ability to follow project schedules and plans. Willingness to prioritise tasks and work under pressure with support. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
26/07/2026
Full time
proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a junior Network Integration Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for supporting the delivery of IT & Networking for Audio Visual projects by assisting senior engineers and project teams. You'll learn to work with customers, consultants, and internal teams to understand project requirements and expectations. Your focus will be on developing technical skills, gaining experience in producing documentation, and participating in workshops and training sessions. You will help with system setup, testing, and support activities, and gradually take on more responsibility as your skills progress. This is an exciting opportunity to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: Assist in reviewing system schemes and network architecture under supervision. Support senior engineers in liaising with project departments, consultants, clients, and contractors. Help with the delivery, integration, and maintenance of systems, focusing on learning network design and connectivity. Use proven technology and learn to explore new solutions to technical problems. Participate in physical setup of systems, including hardware and software, to prove concepts. Assist with off-site testing, on-site commissioning, and configuration programming of network requirements. Learn to interact with client network teams to deliver secure and scalable IP-based AV solutions. Follow system schematics and network designs, ensuring all details and changes are recorded. Represent the company professionally and be open to learning from colleagues. Follow an education roadmap, with certification expectations to be met, and supported by the business. Desirable Skills: Basic understanding of networking principles (TCP/IP, SSH, HTTP, HTTPS, SSL, Multicast, QoS). Willingness to learn troubleshooting of network communication and issues. Interest in video conferencing systems (e.g., Cisco, Microsoft Teams, Zoom). Curiosity about IP connectivity, control, and distribution (e.g., Crestron, Extron, AMX). Additional Skills: Enthusiasm for learning about AV, VC, and IT equipment from major brands. Willingness to keep up-to-date with AV marketplace trends and products. Good verbal and written communication skills. Problem-solving attitude and willingness to ask for help when needed. Organisational skills and ability to work on multiple tasks with guidance. Ability to follow project schedules and plans. Willingness to prioritise tasks and work under pressure with support. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Information Systems Degree Apprentice Based at our Head Office in Telford. Salary: £26,227.50 per annum. Launch your career in IT with Lyreco. Are you passionate about technology, problem solving and cybersecurity? Looking for an opportunity to earn while you learn? At Lyreco, we're looking for an enthusiastic IS Graduate Apprentice to join our Information Services team. This is a fantastic opportunity to gain hands on experience supporting a large UK business while studying towards a degree with Staffordshire University. No two days are the same. You'll provide first line IT support, help keep our systems secure, work alongside experienced IT professionals, and develop the skills needed for a successful career in Information Services and Cyber Security. What you'll be doing as an Information Services Apprentice Providing first-line IT support to colleagues across the business, both remotely and in person. Troubleshooting hardware, software and user issues. Supporting information security and ISO27001 compliance. Helping to deliver IT security awareness and training across the business. Maintaining IT hardware and software asset records. Supporting continuous improvement projects within the Information Services team. Building relationships with colleagues across the UK and Lyreco Group. Delivering excellent customer service to users of all technical abilities. What we're looking for in a Information Services Apprentice Passionate about technology and eager to learn. A confident communicator with excellent customer service skills. A logical problem solver who enjoys finding solutions. Organised, proactive and able to prioritise tasks. Interested in information security and technology. A strong team player who lives our values of Agility, Respect, Passion and Excellence. Entry Requirements GCSE Maths and English at Grade 4/C (or equivalent), or be able to demonstrate Level 2 ability through an assessment. A Level 3 qualification worth 112 UCAS points (or equivalent), or relevant work experience that meets the university entry requirements. Eligibility to enrol on the Staffordshire University Degree Apprenticeship programme. Why join Lyreco? At Lyreco, we invest in our people. You'll receive hands on experience, structured learning, ongoing mentoring and the opportunity to build a long term career with an international organisation that values innovation, collaboration and personal development. If you're ready to take your first step into the world of Information Services and Cyber Security, we'd love to hear from you. As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities. Join us in shaping the future of workplace technology! If you're ready to embark on an educational journey while gaining practical expertise, apply now to become a part of the Lyreco family.
26/07/2026
Full time
Information Systems Degree Apprentice Based at our Head Office in Telford. Salary: £26,227.50 per annum. Launch your career in IT with Lyreco. Are you passionate about technology, problem solving and cybersecurity? Looking for an opportunity to earn while you learn? At Lyreco, we're looking for an enthusiastic IS Graduate Apprentice to join our Information Services team. This is a fantastic opportunity to gain hands on experience supporting a large UK business while studying towards a degree with Staffordshire University. No two days are the same. You'll provide first line IT support, help keep our systems secure, work alongside experienced IT professionals, and develop the skills needed for a successful career in Information Services and Cyber Security. What you'll be doing as an Information Services Apprentice Providing first-line IT support to colleagues across the business, both remotely and in person. Troubleshooting hardware, software and user issues. Supporting information security and ISO27001 compliance. Helping to deliver IT security awareness and training across the business. Maintaining IT hardware and software asset records. Supporting continuous improvement projects within the Information Services team. Building relationships with colleagues across the UK and Lyreco Group. Delivering excellent customer service to users of all technical abilities. What we're looking for in a Information Services Apprentice Passionate about technology and eager to learn. A confident communicator with excellent customer service skills. A logical problem solver who enjoys finding solutions. Organised, proactive and able to prioritise tasks. Interested in information security and technology. A strong team player who lives our values of Agility, Respect, Passion and Excellence. Entry Requirements GCSE Maths and English at Grade 4/C (or equivalent), or be able to demonstrate Level 2 ability through an assessment. A Level 3 qualification worth 112 UCAS points (or equivalent), or relevant work experience that meets the university entry requirements. Eligibility to enrol on the Staffordshire University Degree Apprenticeship programme. Why join Lyreco? At Lyreco, we invest in our people. You'll receive hands on experience, structured learning, ongoing mentoring and the opportunity to build a long term career with an international organisation that values innovation, collaboration and personal development. If you're ready to take your first step into the world of Information Services and Cyber Security, we'd love to hear from you. As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment. Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities. Join us in shaping the future of workplace technology! If you're ready to embark on an educational journey while gaining practical expertise, apply now to become a part of the Lyreco family.
Company Overview Cloud Combinator is an AWS Advanced Tier Partner that helps businesses adopt AI with confidence. We design, build and deploy production AI solutions on AWS, from agentic AI systems and generative AI applications to modern data platforms, with 40+ AI projects delivered into production. We are also NVIDIA and Anthropic partners, and part of the 3J Group. We are a small, senior, fast-moving team, which means you will work on real client projects from day one. About the role Ready to launch your AI engineering career at the cutting edge? We are looking for an ambitious, motivated AI Engineer apprentice to join our team. You will work alongside senior engineers on live client projects while studying towards the Level 6 AI Engineer apprenticeship, a degree-level qualification delivered virtually by QA and tailored towards the AWS route. The role is a blend of hands on technical development, problem solving and client collaboration, crafted for someone eager to learn fast and contribute to impactful projects. Around six hours per week are protected for apprenticeship learning, applied directly to the work you do with us. Responsibilities AI & cloud engineering: assist in the design, development and deployment of production generative AI and agentic AI solutions on AWS (including Amazon Bedrock) under the guidance of senior engineers, and support our Solution Architects with implementing cloud best practices Code quality & debugging: write clean, maintainable code and participate in code reviews. Take initiative in debugging, troubleshooting and resolving issues in collaboration with the team Client collaboration: join client calls, demos and project check ins. Our engineers are customer facing, so you will learn to communicate technical work clearly to non technical audiences Learning & development: complete your apprenticeship modules (building with GenAI, optimising business processes with AI, AI security and ethics, deep learning and transformers, testing and deployment) and apply them to real projects. Work towards AWS certifications with our support Agile participation: engage in daily stand ups, sprint planning and retrospectives, contributing insights to improve team workflows and deliver on time You will be Hands on with code. Python is our main language, but we care more that you understand what your code is doing. Personal projects or a GitHub profile count as much as commercial experience, none of which is required Genuinely curious about AI. You have experimented with LLMs, AI coding tools or built something with AI models in your own time, and you can tell us why you want a career in it Aware of cloud fundamentals. Any AWS exposure is a plus, not a requirement An effective communicator who values collaboration and is comfortable speaking with clients A problem solver who can independently seek out solutions and ask the right questions when needed Detail oriented and committed to producing high quality, reliable work You will excel in this role if you Are driven by learning and applying new technologies quickly and effectively Thrive in collaborative, dynamic environments and are committed to clear communication and continuous improvement Have a strong work ethic and take pride in delivering high quality solutions Are excited to build a career in AI engineering and want to tackle complex problems with a forward thinking team Entry requirements Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B in A Level maths Two A-levels in one or more similar subject plus 2 years work experience in tech Level 4 or 5 apprenticeship in a similar technical subject International Baccalaureate at Level 3 in a similar subject 3+ years in a similar subject related role A first degree in a numerate discipline (but excluding Computer Science as not fundable) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits A funded degree level qualification: the Level 6 AI Engineer apprenticeship delivered by QA, plus access to QA's full learning platform during the programme and for a year after. Paid certifications & training: we fund AWS certifications and invest in your technical growth. Pension scheme: workplace pension. Team socials & events: a supportive, close knit team that values learning and knowledge sharing. Cutting edge projects: hands on exposure to Amazon Bedrock, Claude, and production AI systems used by real customers. Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
26/07/2026
Full time
Company Overview Cloud Combinator is an AWS Advanced Tier Partner that helps businesses adopt AI with confidence. We design, build and deploy production AI solutions on AWS, from agentic AI systems and generative AI applications to modern data platforms, with 40+ AI projects delivered into production. We are also NVIDIA and Anthropic partners, and part of the 3J Group. We are a small, senior, fast-moving team, which means you will work on real client projects from day one. About the role Ready to launch your AI engineering career at the cutting edge? We are looking for an ambitious, motivated AI Engineer apprentice to join our team. You will work alongside senior engineers on live client projects while studying towards the Level 6 AI Engineer apprenticeship, a degree-level qualification delivered virtually by QA and tailored towards the AWS route. The role is a blend of hands on technical development, problem solving and client collaboration, crafted for someone eager to learn fast and contribute to impactful projects. Around six hours per week are protected for apprenticeship learning, applied directly to the work you do with us. Responsibilities AI & cloud engineering: assist in the design, development and deployment of production generative AI and agentic AI solutions on AWS (including Amazon Bedrock) under the guidance of senior engineers, and support our Solution Architects with implementing cloud best practices Code quality & debugging: write clean, maintainable code and participate in code reviews. Take initiative in debugging, troubleshooting and resolving issues in collaboration with the team Client collaboration: join client calls, demos and project check ins. Our engineers are customer facing, so you will learn to communicate technical work clearly to non technical audiences Learning & development: complete your apprenticeship modules (building with GenAI, optimising business processes with AI, AI security and ethics, deep learning and transformers, testing and deployment) and apply them to real projects. Work towards AWS certifications with our support Agile participation: engage in daily stand ups, sprint planning and retrospectives, contributing insights to improve team workflows and deliver on time You will be Hands on with code. Python is our main language, but we care more that you understand what your code is doing. Personal projects or a GitHub profile count as much as commercial experience, none of which is required Genuinely curious about AI. You have experimented with LLMs, AI coding tools or built something with AI models in your own time, and you can tell us why you want a career in it Aware of cloud fundamentals. Any AWS exposure is a plus, not a requirement An effective communicator who values collaboration and is comfortable speaking with clients A problem solver who can independently seek out solutions and ask the right questions when needed Detail oriented and committed to producing high quality, reliable work You will excel in this role if you Are driven by learning and applying new technologies quickly and effectively Thrive in collaborative, dynamic environments and are committed to clear communication and continuous improvement Have a strong work ethic and take pride in delivering high quality solutions Are excited to build a career in AI engineering and want to tackle complex problems with a forward thinking team Entry requirements Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B in A Level maths Two A-levels in one or more similar subject plus 2 years work experience in tech Level 4 or 5 apprenticeship in a similar technical subject International Baccalaureate at Level 3 in a similar subject 3+ years in a similar subject related role A first degree in a numerate discipline (but excluding Computer Science as not fundable) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits A funded degree level qualification: the Level 6 AI Engineer apprenticeship delivered by QA, plus access to QA's full learning platform during the programme and for a year after. Paid certifications & training: we fund AWS certifications and invest in your technical growth. Pension scheme: workplace pension. Team socials & events: a supportive, close knit team that values learning and knowledge sharing. Cutting edge projects: hands on exposure to Amazon Bedrock, Claude, and production AI systems used by real customers. Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
To support all aspects of the company's operations and IT needs, such as hardware and telephony, actively contributing to the delivery of the company's operations and IT vision, including digital and non digital solutions for customers, providing the right tools to support a mobile workforce, and delivering timely and reliable data to drive effective business decisions. Verlingue has an established operations team that supports the rapidly expanding business across all UK sites. The IT team delivers IT helpdesk, softphones, Acturis support, and IT projects. Key Accountabilities - IT Support Support and assist the IT vision of a mobile and flexible workforce. Assist with IT projects and roll outs as needed. Assist and monitor the need/requests for new kit, distribute as needed, and maintain an asset register. Basic troubleshooting (Wi Fi, VPN, printers). Support standard business software. Use the ticketing system GLPI. Handle first line IT support queries and, where possible, resolve them before escalating to Lanix. Act on IT support notifications from HR relating to the addition and removal of employees from group emails. General Responsibilities Develop strong working relationships with external stakeholders including Lanix, Verlingue France, and Acturis. Set up new starters' IT accounts and equipment. Complete leaver and mover processes. Manage user permissions under supervision. Support Microsoft 365 administration activities under supervision. Monitor mobile phone and data usage. Assist in implementing appropriate IT training and penetration testing. Maintain a high IT awareness (cyber security responsibilities such as phishing tests, secure password policies). Support security awareness campaigns. Assist with access reviews. Keep abreast of IT improvements and advances. Carry out additional IT and operations activities as requested. Support IT colleagues in delivering IT induction sessions. Microsoft 365 support - Outlook, OneDrive, SharePoint, basic administration tasks. Documentation and knowledge management, including maintaining IT procedures and creating knowledge articles. Meeting room technology and support. Health and Safety / Manual Handling Safe handling of IT equipment. Follow health & safety and DSE guidelines. Data and Compliance Understand Data Act (GDPR). Handle confidential data. Follow firm compliance procedures. Person Specification - Knowledge & Attributes Positive attitude to work. Interest in IT and technology. Will to learn new systems and technologies. Good listener and communicator. Organised and efficient to meet deadlines. Reliable and punctual. Helpful and committed to delivering good IT support service. Proactive, resilient, and solutions oriented. Desire for continuous improvement and personal development. Knowledge of Excel, Word, PowerPoint, MS Office and IT in general. Good team player. Ability to work well on own initiative. Aligned with Verlingue's culture and values. Hours and Benefits 35 hours per week. Competitive salary, 25 days holiday, 6% employer contribution pension scheme, buy and sell holiday scheme, cash plan, life assurance (4 basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, employee assistance programme.
26/07/2026
Full time
To support all aspects of the company's operations and IT needs, such as hardware and telephony, actively contributing to the delivery of the company's operations and IT vision, including digital and non digital solutions for customers, providing the right tools to support a mobile workforce, and delivering timely and reliable data to drive effective business decisions. Verlingue has an established operations team that supports the rapidly expanding business across all UK sites. The IT team delivers IT helpdesk, softphones, Acturis support, and IT projects. Key Accountabilities - IT Support Support and assist the IT vision of a mobile and flexible workforce. Assist with IT projects and roll outs as needed. Assist and monitor the need/requests for new kit, distribute as needed, and maintain an asset register. Basic troubleshooting (Wi Fi, VPN, printers). Support standard business software. Use the ticketing system GLPI. Handle first line IT support queries and, where possible, resolve them before escalating to Lanix. Act on IT support notifications from HR relating to the addition and removal of employees from group emails. General Responsibilities Develop strong working relationships with external stakeholders including Lanix, Verlingue France, and Acturis. Set up new starters' IT accounts and equipment. Complete leaver and mover processes. Manage user permissions under supervision. Support Microsoft 365 administration activities under supervision. Monitor mobile phone and data usage. Assist in implementing appropriate IT training and penetration testing. Maintain a high IT awareness (cyber security responsibilities such as phishing tests, secure password policies). Support security awareness campaigns. Assist with access reviews. Keep abreast of IT improvements and advances. Carry out additional IT and operations activities as requested. Support IT colleagues in delivering IT induction sessions. Microsoft 365 support - Outlook, OneDrive, SharePoint, basic administration tasks. Documentation and knowledge management, including maintaining IT procedures and creating knowledge articles. Meeting room technology and support. Health and Safety / Manual Handling Safe handling of IT equipment. Follow health & safety and DSE guidelines. Data and Compliance Understand Data Act (GDPR). Handle confidential data. Follow firm compliance procedures. Person Specification - Knowledge & Attributes Positive attitude to work. Interest in IT and technology. Will to learn new systems and technologies. Good listener and communicator. Organised and efficient to meet deadlines. Reliable and punctual. Helpful and committed to delivering good IT support service. Proactive, resilient, and solutions oriented. Desire for continuous improvement and personal development. Knowledge of Excel, Word, PowerPoint, MS Office and IT in general. Good team player. Ability to work well on own initiative. Aligned with Verlingue's culture and values. Hours and Benefits 35 hours per week. Competitive salary, 25 days holiday, 6% employer contribution pension scheme, buy and sell holiday scheme, cash plan, life assurance (4 basic salary), income protection, private medical insurance (when eligible), hybrid working, discounted insurance, employee assistance programme.
Security Clearance Requirement This role is suitable for candidates who already hold UK Government Security Clearance (SC), or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply). What you'll do Work alongside experienced engineers and architects to design, build and improve Azure platform foundations (landing zones, connectivity, identity, governance). Deliver infrastructure changes using Infrastructure-as-Code (Terraform and/or Bicep) and contribute to code reviews, testing and quality standards. Build and maintain CI/CD pipelines (Azure DevOps and Git), supporting repeatable, reliable deployments. Support platform operations: troubleshoot connectivity, identity and access, compute and storage issues; assist with patching, upgrades and incident resolution. Help implement Azure networking features such as VNets/subnets, routing, DNS, Private Endpoints, NSGs, firewalls and connectivity to on-premises (VPN/ExpressRoute). Contribute to Azure IaaS and PaaS engineering: VMs, storage, Key Vault, monitoring, App Services, Functions and other common services used in client platforms. Assist with Azure migrations and modernisation activities (assessment, readiness, landing zone preparation, cutover support), working with tooling such as Azure Migrate where appropriate. Produce clear documentation and runbooks, and communicate progress and risks to the team and client stakeholders. What you'll bring Foundational understanding of infrastructure concepts (networking, DNS, routing, load balancing, certificates, OS fundamentals) and how these apply in Azure. Hands on experience (commercial, internship, apprenticeship or personal projects) with Azure services across IaaS and/or PaaS. Working knowledge of DevOps practices: Git, branching, pull requests, automated deployments and basic CI/CD concepts. Some exposure to Infrastructure as Code (Terraform and/or Bicep) and a desire to develop strong engineering discipline beyond just writing templates (debugging, testing, operational readiness). Scripting skills in one or more of PowerShell, Bash or Python to automate repeatable tasks and support troubleshooting. A practical, customer focused mindset and the ability to learn quickly in complex environments. Clear communication: able to explain technical issues and trade offs to both technical and non technical audiences. Nice to have Experience supporting production platforms (monitoring, incident response, problem management, change control). Exposure to hybrid connectivity and on premises environments (Active Directory, DNS, firewalls, proxies). Exposure to migration projects (server, database or application migrations) and tools such as Azure Migrate. Azure certifications such as AZ 900 and/or AZ 104 (or actively working towards them). Experience with Azure Policy, RBAC, Defender for Cloud, Linux, Kubernetes and secure by design practices. Benefits Structured learning and paid certifications with clear pathways to progress into senior engineering and architecture roles. Work on varied client engagements, including regulated environments where quality and security matter. Supportive, collaborative culture with mentoring from experienced practitioners across the global Avanade community. Equal Opportunity Avanade is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
26/07/2026
Full time
Security Clearance Requirement This role is suitable for candidates who already hold UK Government Security Clearance (SC), or who are eligible and willing to undergo the SC vetting process (eligibility criteria apply). What you'll do Work alongside experienced engineers and architects to design, build and improve Azure platform foundations (landing zones, connectivity, identity, governance). Deliver infrastructure changes using Infrastructure-as-Code (Terraform and/or Bicep) and contribute to code reviews, testing and quality standards. Build and maintain CI/CD pipelines (Azure DevOps and Git), supporting repeatable, reliable deployments. Support platform operations: troubleshoot connectivity, identity and access, compute and storage issues; assist with patching, upgrades and incident resolution. Help implement Azure networking features such as VNets/subnets, routing, DNS, Private Endpoints, NSGs, firewalls and connectivity to on-premises (VPN/ExpressRoute). Contribute to Azure IaaS and PaaS engineering: VMs, storage, Key Vault, monitoring, App Services, Functions and other common services used in client platforms. Assist with Azure migrations and modernisation activities (assessment, readiness, landing zone preparation, cutover support), working with tooling such as Azure Migrate where appropriate. Produce clear documentation and runbooks, and communicate progress and risks to the team and client stakeholders. What you'll bring Foundational understanding of infrastructure concepts (networking, DNS, routing, load balancing, certificates, OS fundamentals) and how these apply in Azure. Hands on experience (commercial, internship, apprenticeship or personal projects) with Azure services across IaaS and/or PaaS. Working knowledge of DevOps practices: Git, branching, pull requests, automated deployments and basic CI/CD concepts. Some exposure to Infrastructure as Code (Terraform and/or Bicep) and a desire to develop strong engineering discipline beyond just writing templates (debugging, testing, operational readiness). Scripting skills in one or more of PowerShell, Bash or Python to automate repeatable tasks and support troubleshooting. A practical, customer focused mindset and the ability to learn quickly in complex environments. Clear communication: able to explain technical issues and trade offs to both technical and non technical audiences. Nice to have Experience supporting production platforms (monitoring, incident response, problem management, change control). Exposure to hybrid connectivity and on premises environments (Active Directory, DNS, firewalls, proxies). Exposure to migration projects (server, database or application migrations) and tools such as Azure Migrate. Azure certifications such as AZ 900 and/or AZ 104 (or actively working towards them). Experience with Azure Policy, RBAC, Defender for Cloud, Linux, Kubernetes and secure by design practices. Benefits Structured learning and paid certifications with clear pathways to progress into senior engineering and architecture roles. Work on varied client engagements, including regulated environments where quality and security matter. Supportive, collaborative culture with mentoring from experienced practitioners across the global Avanade community. Equal Opportunity Avanade is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Type of Contract: Permanent / Part Time (20 Hours) - Weekends and Evenings Only What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. Our Vision: Changing Lives through Education The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship! What the Role Involves: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate. Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. Follow best practice guidelines in ensuring security and privacy of networks and computer systems. About You: Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+). Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. Experience of providing IT Support in person and remotely (by phone, on-line chat) Knowledge of service management systems and ITIL best practice. Knowledge of technical management, information analysis and of computer hardware/software systems. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Knowledge with implementing, configuring, and testing solutions What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. About Us GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field. Job Info Job Identification 25356 Posting Date 05/26/2026, 12:59 PM Degree Level Bachelor's Degree Job Schedule Part time Locations 4 Cam Road, London, E15 2SN, GB Organization Global Banking School Ltd, Global Banking School Ltd, GEDU
25/07/2026
Full time
Type of Contract: Permanent / Part Time (20 Hours) - Weekends and Evenings Only What We Do: Our IT Team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. Our Vision: Changing Lives through Education The Role: Do you consider yourself a skilled and proactive IT Technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption, by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship! What the Role Involves: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate. Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. Follow best practice guidelines in ensuring security and privacy of networks and computer systems. About You: Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+). Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. Experience of providing IT Support in person and remotely (by phone, on-line chat) Knowledge of service management systems and ITIL best practice. Knowledge of technical management, information analysis and of computer hardware/software systems. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Knowledge with implementing, configuring, and testing solutions What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. About Us GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field. Job Info Job Identification 25356 Posting Date 05/26/2026, 12:59 PM Degree Level Bachelor's Degree Job Schedule Part time Locations 4 Cam Road, London, E15 2SN, GB Organization Global Banking School Ltd, Global Banking School Ltd, GEDU
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit ready What we are looking for: Good understanding of IT Hands on person Troubleshooting/problem solver Good communication Working hours:Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
25/07/2026
Full time
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities: Log, triage and manage all service calls using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on parts, labour and job status Raise purchase orders, allocate parts to jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, supporting continuous improvement in system usage and processes Support the diagnosis, repair and refurbishment of Multi-Functional Devices (MFDs), ensuring all activity is recorded digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate, report and track work activities Work collaboratively with engineers, workshop staff and management to prioritise tickets, coordinate parts, and ensure customer expectations are met Assist with digital stock control and inventory management, tracking parts usage and identifying discrepancies through system reporting tools Adhere to Agilico's quality, health & safety and data management standards, ensuring all records, service logs and documentation are complete, accurate and audit ready What we are looking for: Good understanding of IT Hands on person Troubleshooting/problem solver Good communication Working hours:Monday to Friday, 9am to 5pm Benefits: Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more Enhanced maternity and paternity scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
About The Role Backend Engineer Location: Mendrisio, Switzerland Please note, this position is based in our Swiss HQ in Mendrisio, Switzerland, which is 7km over the border from Italy and easily commutable from Milan, Como, Varese or Lugano. We are also happy to assist with your relocation to this beautiful part of Europe and we have a hybrid remote working policy. Your Role We're looking for a Backend Engineer to help us take our product to the next level. This position will take end-to-end ownership of product and feature delivery, from system design and backend architecture to integration with our infrastructure, observability of what gets shipped, and the best practices that keep the team moving fast and sustainably. You'll also help shape how we integrate AI into our workflow and products, both as a tool that makes the team more effective, and as a capability we build for our users. Key Responsibilities Play a key role in QA's shift to an AI-first ecosystem Be able to produce well-structured, maintainable, idiomatic code with good documentation; unit tests for every feature, bug fixing, and code reviews. Collaborate on a cross-functional team, including front-end developers, UI/UX designers and product managers, to quickly deliver new features. Work closely with the SRE Team to ensure smooth deployments, ensuring that errors are logged with enough info to debug effectively. Contribute to the Backend Chapter, participating in technical discussions and cross-team activities Your Experience Effective use of AI tools in the development workflow (IDE-integrated assistants, chat-based tools) with strong critical thinking: ability to review, challenge, and validate AI-generated code, craft effective prompts, and still reason independently about algorithms, requirements, and trade-offs Solid experience in coding with backend programming languages. Experience with Kotlin and/or Python is an advantage Solid experience with relational databases and with other types of databases: PostgreSQL and Redis are an advantage Advanced knowledge and experience on modern web patterns: RESTful APIs, WebSocket, GraphQL are an advantage Experience with distributed version control systems: Git (GitHub and/or Bitbucket) Familiarity with cloud-oriented technologies: Docker, AWS or Azure is an advantage Familiar with cloud architecture patterns and best practices for designing highly available, scalable, and secure distributed systems; experience with event-driven architectures is an advantage Experience with observability and troubleshooting in production: log monitoring, error tracking, and APM Security-minded approach to development: secure coding practices and vulnerability remediation as part of the regular workflow Good level of English proficiency, both spoken and written Ability to work independently and as part of a team, with a sense of urgency and integrity Nice to Have Passion for or experience in e-learning projects is a strong bonus Hands-on experience building AI-powered features (e.g. LLM integrations, RAG, AI-assisted user experiences) is a strong bonus Experience running and monitoring AI products in production: evals, output quality tracking, and observability specific to AI/LLM systems is a strong bonus About Us Wellbeing & benefits Your wellbeing matters to us. That's why we offer benefits designed to help you recharge and thrive, including: Four weeks of paid vacation per year (that increases to five weeks after two years with the company!) plus two days off per year to volunteer at your favorite non-profit 3 days per year for professional development Access to our Benefits Hub, with many discounts and savings! Train subscription Relocation bonus Highly-skilled teammates and lots of opportunities for growth and development Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world class digital learning content on a variety of tech and business topics. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. A little about QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. Our Mission We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort based modalities to apply skills at pace and at scale. Our unique end to end learning solutions draw from deep expertise across Apprenticeships, Instructor led training, Self paced Learning and Blended Learning. You can find out more about us at
25/07/2026
Full time
About The Role Backend Engineer Location: Mendrisio, Switzerland Please note, this position is based in our Swiss HQ in Mendrisio, Switzerland, which is 7km over the border from Italy and easily commutable from Milan, Como, Varese or Lugano. We are also happy to assist with your relocation to this beautiful part of Europe and we have a hybrid remote working policy. Your Role We're looking for a Backend Engineer to help us take our product to the next level. This position will take end-to-end ownership of product and feature delivery, from system design and backend architecture to integration with our infrastructure, observability of what gets shipped, and the best practices that keep the team moving fast and sustainably. You'll also help shape how we integrate AI into our workflow and products, both as a tool that makes the team more effective, and as a capability we build for our users. Key Responsibilities Play a key role in QA's shift to an AI-first ecosystem Be able to produce well-structured, maintainable, idiomatic code with good documentation; unit tests for every feature, bug fixing, and code reviews. Collaborate on a cross-functional team, including front-end developers, UI/UX designers and product managers, to quickly deliver new features. Work closely with the SRE Team to ensure smooth deployments, ensuring that errors are logged with enough info to debug effectively. Contribute to the Backend Chapter, participating in technical discussions and cross-team activities Your Experience Effective use of AI tools in the development workflow (IDE-integrated assistants, chat-based tools) with strong critical thinking: ability to review, challenge, and validate AI-generated code, craft effective prompts, and still reason independently about algorithms, requirements, and trade-offs Solid experience in coding with backend programming languages. Experience with Kotlin and/or Python is an advantage Solid experience with relational databases and with other types of databases: PostgreSQL and Redis are an advantage Advanced knowledge and experience on modern web patterns: RESTful APIs, WebSocket, GraphQL are an advantage Experience with distributed version control systems: Git (GitHub and/or Bitbucket) Familiarity with cloud-oriented technologies: Docker, AWS or Azure is an advantage Familiar with cloud architecture patterns and best practices for designing highly available, scalable, and secure distributed systems; experience with event-driven architectures is an advantage Experience with observability and troubleshooting in production: log monitoring, error tracking, and APM Security-minded approach to development: secure coding practices and vulnerability remediation as part of the regular workflow Good level of English proficiency, both spoken and written Ability to work independently and as part of a team, with a sense of urgency and integrity Nice to Have Passion for or experience in e-learning projects is a strong bonus Hands-on experience building AI-powered features (e.g. LLM integrations, RAG, AI-assisted user experiences) is a strong bonus Experience running and monitoring AI products in production: evals, output quality tracking, and observability specific to AI/LLM systems is a strong bonus About Us Wellbeing & benefits Your wellbeing matters to us. That's why we offer benefits designed to help you recharge and thrive, including: Four weeks of paid vacation per year (that increases to five weeks after two years with the company!) plus two days off per year to volunteer at your favorite non-profit 3 days per year for professional development Access to our Benefits Hub, with many discounts and savings! Train subscription Relocation bonus Highly-skilled teammates and lots of opportunities for growth and development Personal growth Learning and opportunity is at the core of what we do - and that applies to you too! You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world class digital learning content on a variety of tech and business topics. Our people We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity. As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments. A little about QA At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years. Our Mission We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort based modalities to apply skills at pace and at scale. Our unique end to end learning solutions draw from deep expertise across Apprenticeships, Instructor led training, Self paced Learning and Blended Learning. You can find out more about us at
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintainingthe stability, security, and continuous improvement of customer environments acrosscloud, infrastructure, and modern workplace services. What You Will Do As a Microsoft 365 Specialist (Modern Workplace), you willspecialisein Microsoft 365 and endpoint managementservices. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed.You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software is our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
24/07/2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintainingthe stability, security, and continuous improvement of customer environments acrosscloud, infrastructure, and modern workplace services. What You Will Do As a Microsoft 365 Specialist (Modern Workplace), you willspecialisein Microsoft 365 and endpoint managementservices. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed.You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What you will be doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. What You Will Have Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Eligibility for UK Government Security Check (SC) clearance. Desirable skills and experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software is our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission critical needs always in mind, our employees deliver end to end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Test Engineer Job Location - Brighton, UK Our Brighton business is moving to a new location in 2027 and will be within a 15 minute drive of our current site. About this opportunity and L3Harris UK Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains. L3Harris in Brighton are part of our Release Systems & Antennas division operating in the Aerospace domain. For over 70 years, L3Harris has designed and developed industry leading carriage and release systems for fighter, rotary wing and unmanned platforms and we design, manufacture and test a large portion of our release systems portfolio in our Brighton facility which offers 48,500 square feet of manufacturing space. Our mission critical release systems equipment is on most major airborne fighter platforms worldwide, including the F 35, along with other aircraft like the Gripen and Typhoon. The Aerospace Test Engineer is responsible for planning and conducting verification and validation tests in accordance with approved aerospace standards, test specifications, and procedures. The role requires the ability to interpret engineering requirements, develop test plans, and execute test campaigns while maintaining full compliance with regulatory, quality, and health and safety requirements. The Test Engineer supports the efficient delivery of test programmes through coordination with engineering, quality, and programme teams, ensuring schedules and technical objectives are met. A key responsibility is the analysis of test data and the production of clear, accurate test reports that communicate results, compliance status, and technical conclusions to support certification and continuous improvement. A few of our employee benefits are: Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme Employee Family Assistance Program providing mental health and wellbeing support Professional membership reimbursement (discretionary) What the role will involve The responsibilities of your role will include the following: Preparation of test schedules and programmes. Conducting and overseeing test campaigns and data collection. Liaison with test engineering, design, and manufacturing departments. Predominantly onsite at Brighton, with a flexible approach to work - willing to work overtime, ad hoc shifts or on customer sites as and when required. Operation of dedicated test facilities to conduct product development and production acceptance tests to defined test procedures including: Weapon Release / Climatic / Pressure / Structural / Vibration. Recording test results and interpreting the data for the investigation and implementation of solutions to products, process or test problems and reporting. Understanding safety in the workplace at all times. Fitment and verification of test measurement instrumentation. What you'll bring The role requires the following experience and skills: Relevant College or University qualification or suitable apprenticeship with experience of practical skills Understanding of the principles of testing Proven knowledge of mechanical assembly Proven practical skills and use of hand tools Methods of assembly and selection of fixings Ability to consistently follow operational instructions Ability to learn product knowledge and apply troubleshooting through critical thinking Effective communication skills A drive to achieve delivery right first time, on time and to budget Motivation and enthusiasm, with a willingness to learn Preferred Additional Skills Practical experience of delivering Weapon Release / Climatic / Pressure / Structural / Vibration tests Understanding of technical drawings. Electrical system knowledge Fundamental knowledge of electrical systems & ability to understand simple wiring diagrams Experience of electro mechanical systems Experience working with Pressure systems, preferably pressurised air Experience in creation of Risk Assessments Ability to analyse test results and draw conclusions Ability to work independently or as a team to meet deadlines A desire for implementation of continuous improvement activities for the development of test procedures and processes to improve the efficiency of the testing service. Important to know Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
23/07/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission critical needs always in mind, our employees deliver end to end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title - Test Engineer Job Location - Brighton, UK Our Brighton business is moving to a new location in 2027 and will be within a 15 minute drive of our current site. About this opportunity and L3Harris UK Operating at 11 sites in the United Kingdom, L3Harris supports Britain's mission to secure and strengthen the country by delivering sovereign innovation across the space, air, land, sea and cyber domains. L3Harris in Brighton are part of our Release Systems & Antennas division operating in the Aerospace domain. For over 70 years, L3Harris has designed and developed industry leading carriage and release systems for fighter, rotary wing and unmanned platforms and we design, manufacture and test a large portion of our release systems portfolio in our Brighton facility which offers 48,500 square feet of manufacturing space. Our mission critical release systems equipment is on most major airborne fighter platforms worldwide, including the F 35, along with other aircraft like the Gripen and Typhoon. The Aerospace Test Engineer is responsible for planning and conducting verification and validation tests in accordance with approved aerospace standards, test specifications, and procedures. The role requires the ability to interpret engineering requirements, develop test plans, and execute test campaigns while maintaining full compliance with regulatory, quality, and health and safety requirements. The Test Engineer supports the efficient delivery of test programmes through coordination with engineering, quality, and programme teams, ensuring schedules and technical objectives are met. A key responsibility is the analysis of test data and the production of clear, accurate test reports that communicate results, compliance status, and technical conclusions to support certification and continuous improvement. A few of our employee benefits are: Half day finish on a Friday 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 8% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme Employee Family Assistance Program providing mental health and wellbeing support Professional membership reimbursement (discretionary) What the role will involve The responsibilities of your role will include the following: Preparation of test schedules and programmes. Conducting and overseeing test campaigns and data collection. Liaison with test engineering, design, and manufacturing departments. Predominantly onsite at Brighton, with a flexible approach to work - willing to work overtime, ad hoc shifts or on customer sites as and when required. Operation of dedicated test facilities to conduct product development and production acceptance tests to defined test procedures including: Weapon Release / Climatic / Pressure / Structural / Vibration. Recording test results and interpreting the data for the investigation and implementation of solutions to products, process or test problems and reporting. Understanding safety in the workplace at all times. Fitment and verification of test measurement instrumentation. What you'll bring The role requires the following experience and skills: Relevant College or University qualification or suitable apprenticeship with experience of practical skills Understanding of the principles of testing Proven knowledge of mechanical assembly Proven practical skills and use of hand tools Methods of assembly and selection of fixings Ability to consistently follow operational instructions Ability to learn product knowledge and apply troubleshooting through critical thinking Effective communication skills A drive to achieve delivery right first time, on time and to budget Motivation and enthusiasm, with a willingness to learn Preferred Additional Skills Practical experience of delivering Weapon Release / Climatic / Pressure / Structural / Vibration tests Understanding of technical drawings. Electrical system knowledge Fundamental knowledge of electrical systems & ability to understand simple wiring diagrams Experience of electro mechanical systems Experience working with Pressure systems, preferably pressurised air Experience in creation of Risk Assessments Ability to analyse test results and draw conclusions Ability to work independently or as a team to meet deadlines A desire for implementation of continuous improvement activities for the development of test procedures and processes to improve the efficiency of the testing service. Important to know Due to the nature of our work many of our roles require a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. L3Harris Technologies is proud to be an Equal Opportunity Employer. We are committed to maintaining a workplace that is free from unlawful discrimination and offers equal opportunities for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Converge Technology Solutions UK
Stafford, Staffordshire
Posted Tuesday 14 July 2026 at 00:00 Expires Friday 31 July 2026 at 23:59 Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Department: Managed Services Contract: Full-time, Permanent Converge is growing, and we're looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you're passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support. About the Role You'll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you'll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands-on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You'll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems. Administer, maintain and improve Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, endpoint management, security, backup and related infrastructure services. Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice. Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations. Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge's managed service portfolio. Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services. Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security. Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and continuous improvement activities. Investigate recurring incidents, contribute to problem management and help reduce repeat issues through continual service improvement. Create and maintain technical documentation, SOPs, knowledge articles, design notes, configuration records and service transition packs. Provide coaching and knowledge transfer to Service Desk and Managed Services colleagues to improve first-time fix and escalation quality. Support onboarding of new customers by reviewing cloud environments, identifying risks and recommending improvements. Maintain awareness of Microsoft roadmap changes, licensing updates, product developments and managed service opportunities. What You Bring We're looking for someone with strong hands-on experience across Microsoft cloud technologies and a solid understanding of modern cloud operating environments. You'll bring: Strong working knowledge of Microsoft 365, Azure, Entra ID, Intune, endpoint management and cloud security. Experience designing, administering or managing Microsoft tenants in production environments. Background in a Managed Services Provider (MSP) or multi-customer support environment. Good working knowledge of networking fundamentals and how they underpin cloud services. Practical experience with security scanning platforms such as Nessus, or similar vulnerability management tools. Experience delivering 2nd/3rd line support for Microsoft cloud or infrastructure services. Strong troubleshooting capability across identity, access, compliance, backup, networking, business continuity and cloud governance. Ability to translate customer requirements into practical, commercially aware cloud recommendations. Experience supporting incidents, service requests, changes, problem investigations and service improvement activity. Excellent communication skills with the ability to explain technical concepts clearly to technical and non-technical audiences. Strong documentation skills covering knowledge articles, technical procedures, design notes and handover packs. Commercial awareness and the ability to identify opportunities to improve customer value, security posture and adoption of Microsoft cloud services. Qualifications & Desirable Skills Relevant technical qualification or equivalent professional experience. Strong knowledge of Microsoft cloud technologies and supporting infrastructure. Full UK driving licence. Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent. Experience with security, automation, scripting, networking, virtualisation or cloud governance. Exposure to ISO-aligned, security-focused or ITIL-based operating environments. Who You Are You're customer-focused, proactive and confident building trusted relationships. You're organised, curious, and committed to continuous learning in a fast-moving Microsoft cloud landscape. You're collaborative, adaptable and comfortable working with both technical and non-technical audiences. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. Equality, diversity and inclusion: Converge maintains an equality, diversity and inclusion policy to support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations.
20/07/2026
Full time
Posted Tuesday 14 July 2026 at 00:00 Expires Friday 31 July 2026 at 23:59 Converge Technology Solutions UK: A Commitment to Inclusivity, Innovation, and Sustainability Converge Technology Solutions UK, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Department: Managed Services Contract: Full-time, Permanent Converge is growing, and we're looking for a skilled and customer-focused Cloud Engineer to strengthen our Managed Services capability. If you're passionate about Microsoft cloud technologies, confident working across multiple customer environments, and enjoy solving complex technical challenges, this role offers the perfect blend of consultancy, delivery, and BAU support. About the Role You'll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you'll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable and commercially sound. This role is ideal for someone who thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands-on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You'll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests, changes and technical problems. Administer, maintain and improve Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, endpoint management, security, backup and related infrastructure services. Act as a trusted advisor to customers, providing practical guidance on governance, security, compliance, adoption, configuration, licensing and operational best practice. Support pre-sales activity by reviewing requirements, shaping solution options, identifying risks, assumptions and dependencies, and contributing to effort estimates and service wrap considerations. Contribute to the design, delivery and continual improvement of Microsoft cloud services across Converge's managed service portfolio. Work with Project teams to deliver approved solutions, support technical implementation, produce handover documentation and ensure smooth transition into Managed Services. Carry out proactive monitoring, health checks, patching, secure score reviews, configuration reviews and remediation activity to improve stability, performance and security. Maintain compliance with recognised frameworks and standards, supporting the achievement and retention of accreditations such as ISO 27001 and Cyber Essentials Plus through effective governance, documentation and continuous improvement activities. Investigate recurring incidents, contribute to problem management and help reduce repeat issues through continual service improvement. Create and maintain technical documentation, SOPs, knowledge articles, design notes, configuration records and service transition packs. Provide coaching and knowledge transfer to Service Desk and Managed Services colleagues to improve first-time fix and escalation quality. Support onboarding of new customers by reviewing cloud environments, identifying risks and recommending improvements. Maintain awareness of Microsoft roadmap changes, licensing updates, product developments and managed service opportunities. What You Bring We're looking for someone with strong hands-on experience across Microsoft cloud technologies and a solid understanding of modern cloud operating environments. You'll bring: Strong working knowledge of Microsoft 365, Azure, Entra ID, Intune, endpoint management and cloud security. Experience designing, administering or managing Microsoft tenants in production environments. Background in a Managed Services Provider (MSP) or multi-customer support environment. Good working knowledge of networking fundamentals and how they underpin cloud services. Practical experience with security scanning platforms such as Nessus, or similar vulnerability management tools. Experience delivering 2nd/3rd line support for Microsoft cloud or infrastructure services. Strong troubleshooting capability across identity, access, compliance, backup, networking, business continuity and cloud governance. Ability to translate customer requirements into practical, commercially aware cloud recommendations. Experience supporting incidents, service requests, changes, problem investigations and service improvement activity. Excellent communication skills with the ability to explain technical concepts clearly to technical and non-technical audiences. Strong documentation skills covering knowledge articles, technical procedures, design notes and handover packs. Commercial awareness and the ability to identify opportunities to improve customer value, security posture and adoption of Microsoft cloud services. Qualifications & Desirable Skills Relevant technical qualification or equivalent professional experience. Strong knowledge of Microsoft cloud technologies and supporting infrastructure. Full UK driving licence. Microsoft certifications such as MS-900, MS-700, MS-102, AZ-900, AZ-104, SC-900, SC-300, MD-102, PL-900 or equivalent. Experience with security, automation, scripting, networking, virtualisation or cloud governance. Exposure to ISO-aligned, security-focused or ITIL-based operating environments. Who You Are You're customer-focused, proactive and confident building trusted relationships. You're organised, curious, and committed to continuous learning in a fast-moving Microsoft cloud landscape. You're collaborative, adaptable and comfortable working with both technical and non-technical audiences. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. Equality, diversity and inclusion: Converge maintains an equality, diversity and inclusion policy to support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations.
Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice- for all-from case strategy to victory. By dedicating ourselves solely to litigation based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity. Our Competition litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid 19 have led to national press coverage. Our Financial and Securities Litigation team has worked on many of the most significant global cases involving securities fraud, market manipulation and financial cartels of the past decade, contributing expert opinions, and advising global law firms, institutional investors and regulators. About this Role As a Senior Software Engineer, you will apply experienced hands on technical knowledge, vision and an innovative mindset to help us expand, build and maintain the data infrastructure and software libraries needed to support the quantitative research of our economists. You will have experience gathering requirements and contributing to sprint planning. We make use of kanban and sprint cycles to plan and stay on top of output. Our target stack relies heavily on Python, containerisation, infrastructure as code, CI/CDand the Azure cloud. We work across the full spectrum of data sourcing and ETL to front end delivery. Projects areas include the front office and internal tooling. Our short term goals include migrating on prem tooling to cloud native infrastructure, improving our API infrastructure and development platform tooling to enable fast, frictionless deployment of new projects. This role will be fixed term for 6 to 12 months, depending on the successful candidate's preference, with the possibility of extension. The position is based in our London office. Key Accountabilities Planning and execution. Breaking project work down and able to accurately estimate task effort. Work collaboratively with our economists to build and develop tools and systems to support our quantitative research Developing and deploying API services Designing and developing web scraping infrastructure Code design and review feedback for economists and junior developers Coach quantitative economists and junior developers, collecting user feedback, and suggesting features/updates Contribute to growing engineering standards and practices Contributing to technical, client facing projects, as an example by managing ETL process and/or optimizing algorithm performance for analysis Contribute to the team ownership of production services, troubleshooting where necessary Own technical direction, comfortable making architectural decisions, leading project delivery Key Skills and Attributes The successful candidate will have: A keen interest or background in financial markets and/or economics, and a strong belief in fair and transparent markets A strong record of academic achievement with a relevant degree (computer science, economics or finance) Responsive to stakeholder needs. Has excellent problem solving and quantitative skills, including the ability to disaggregate issues, identify root causes and recommend solutions Self motivated to perform in a demanding business environment and to assume a wide range of responsibilities Takes ownership/accountability, is focused on delivery and committed to seeing projects through to their close Excellent written and verbal communication, including the ability to explain complex topics to non specialists Has integrity, initiative, and is not afraid to express an opinion and offer new solutions Tec hnology s skills required for the role: Python - the central language in our stack Experience working with multiple databases, relational and document based. Comfort working with large data sets, 100> terabytes Experiences designing, developing and deploying performant APIs Experience with DevOps tooling: Git, CI/CD, package repositories, credentials stores Knowledge of container technologies such as Docker Exposure to complex financial data Extraction of data from semi structured sources such as PDFs Knowledge of web scraping frameworks and design patterns Why Fideres Fideres's vision is to become the leader in litigation only economic consulting globally, free of corporate conflicts. Following years of growth, over the past two years Fideres has started to expand internationally and we now have offices established in London, New York, Rome and Madrid. We plan to open an office in Australia and to grow our presence in France and Germany. We are looking for candidates, who are committed to Fideres's strategy and values, and who are willing to grow in this phase of our company's expansion. What We Offer You will get to work in a highly innovative environment where training and development is put at the top of the agenda to ensure that our staff are at the leading edge of their academic knowledge, and where rapid career progression is available to proactive employees who reach out for opportunities. We offer competitive salaries and bonuses, and competitive benefits. We are proud of our values and our diverse and international workforce, and we are committed to building a working environment where employees feel safe, welcome and able to have an open and respectful dialogue on diversity issues. Transparent Pay We have a transparent and internally published pay structure by role, we do this as part of an equal pay initiative across our offices. We offer all our employees a learning and development budget to spend flexibly on role relevant training needs. Support for further professional qualifications, apprenticeships and further education is also available. There is no risk of being pigeon haoled at Fideres as our employees are able to reach for opportunities as they see them without being restricted by corporate bureaucracy. We offer all normal standard benefits such as a competitive holiday allowance with the opportunity to purchase 10 days additional holiday, monthly social events, private medical insurance, a gym subsidy, equal family leave for all employees, along with other benefits.
20/07/2026
Full time
Fideres delivers effective economic analysis and testimony, turning data into courtroom advantage. As global litigation experts, we help law firms secure new cases and offer unbiased, conflict free insights for complex and innovative disputes. Driven by rigorous analysis, we empower justice- for all-from case strategy to victory. By dedicating ourselves solely to litigation based economic analysis, we can provide truly unbiased assessments and maintain our commitment to objectivity. Our Competition litigation consulting team has provided expert opinions on major antitrust legal actions against Big Tech (including Apple, Amazon and Facebook), Big Pharma, Big Finance and Big Agriculture. Meanwhile our original and innovative investigations into river sewage and Covid 19 have led to national press coverage. Our Financial and Securities Litigation team has worked on many of the most significant global cases involving securities fraud, market manipulation and financial cartels of the past decade, contributing expert opinions, and advising global law firms, institutional investors and regulators. About this Role As a Senior Software Engineer, you will apply experienced hands on technical knowledge, vision and an innovative mindset to help us expand, build and maintain the data infrastructure and software libraries needed to support the quantitative research of our economists. You will have experience gathering requirements and contributing to sprint planning. We make use of kanban and sprint cycles to plan and stay on top of output. Our target stack relies heavily on Python, containerisation, infrastructure as code, CI/CDand the Azure cloud. We work across the full spectrum of data sourcing and ETL to front end delivery. Projects areas include the front office and internal tooling. Our short term goals include migrating on prem tooling to cloud native infrastructure, improving our API infrastructure and development platform tooling to enable fast, frictionless deployment of new projects. This role will be fixed term for 6 to 12 months, depending on the successful candidate's preference, with the possibility of extension. The position is based in our London office. Key Accountabilities Planning and execution. Breaking project work down and able to accurately estimate task effort. Work collaboratively with our economists to build and develop tools and systems to support our quantitative research Developing and deploying API services Designing and developing web scraping infrastructure Code design and review feedback for economists and junior developers Coach quantitative economists and junior developers, collecting user feedback, and suggesting features/updates Contribute to growing engineering standards and practices Contributing to technical, client facing projects, as an example by managing ETL process and/or optimizing algorithm performance for analysis Contribute to the team ownership of production services, troubleshooting where necessary Own technical direction, comfortable making architectural decisions, leading project delivery Key Skills and Attributes The successful candidate will have: A keen interest or background in financial markets and/or economics, and a strong belief in fair and transparent markets A strong record of academic achievement with a relevant degree (computer science, economics or finance) Responsive to stakeholder needs. Has excellent problem solving and quantitative skills, including the ability to disaggregate issues, identify root causes and recommend solutions Self motivated to perform in a demanding business environment and to assume a wide range of responsibilities Takes ownership/accountability, is focused on delivery and committed to seeing projects through to their close Excellent written and verbal communication, including the ability to explain complex topics to non specialists Has integrity, initiative, and is not afraid to express an opinion and offer new solutions Tec hnology s skills required for the role: Python - the central language in our stack Experience working with multiple databases, relational and document based. Comfort working with large data sets, 100> terabytes Experiences designing, developing and deploying performant APIs Experience with DevOps tooling: Git, CI/CD, package repositories, credentials stores Knowledge of container technologies such as Docker Exposure to complex financial data Extraction of data from semi structured sources such as PDFs Knowledge of web scraping frameworks and design patterns Why Fideres Fideres's vision is to become the leader in litigation only economic consulting globally, free of corporate conflicts. Following years of growth, over the past two years Fideres has started to expand internationally and we now have offices established in London, New York, Rome and Madrid. We plan to open an office in Australia and to grow our presence in France and Germany. We are looking for candidates, who are committed to Fideres's strategy and values, and who are willing to grow in this phase of our company's expansion. What We Offer You will get to work in a highly innovative environment where training and development is put at the top of the agenda to ensure that our staff are at the leading edge of their academic knowledge, and where rapid career progression is available to proactive employees who reach out for opportunities. We offer competitive salaries and bonuses, and competitive benefits. We are proud of our values and our diverse and international workforce, and we are committed to building a working environment where employees feel safe, welcome and able to have an open and respectful dialogue on diversity issues. Transparent Pay We have a transparent and internally published pay structure by role, we do this as part of an equal pay initiative across our offices. We offer all our employees a learning and development budget to spend flexibly on role relevant training needs. Support for further professional qualifications, apprenticeships and further education is also available. There is no risk of being pigeon haoled at Fideres as our employees are able to reach for opportunities as they see them without being restricted by corporate bureaucracy. We offer all normal standard benefits such as a competitive holiday allowance with the opportunity to purchase 10 days additional holiday, monthly social events, private medical insurance, a gym subsidy, equal family leave for all employees, along with other benefits.
At Nobilia, we're passionate about innovation, quality and creating exceptional customer experiences. As Europe's largest kitchen manufacturer, we combine cutting-edge technology with industry-leading design to deliver inspiring living spaces across the world. Nobilia UK and Kutchenhaus continue to grow, and we're looking for a motivated and curious Digital & AI Support Technician Apprentice to join our IT team in Rochdale. About the role: You'll be the first point of contact for colleagues requiring IT support and will play an important role in helping the business adopt and maximise the benefits of digital and AI technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI powered tools such as Microsoft Copilot. This is an exciting opportunity to join a globally recognised business at a time when digital innovation and AI are transforming the way we work. If you're passionate about technology, eager to learn and ready to begin a rewarding career in IT, we'd love to hear from you. What you'll be doing: Providing first line IT support for hardware, software and digital tool enquiries Supporting colleagues across our head office and showroom network with the effective use of approved AI tools and technologies Assisting with the setup, deployment and maintenance of laptops, mobile devices and user accounts Supporting employee onboarding and offboarding processes Creating and maintaining user guides, knowledge articles and IT documentation Monitoring IT systems and escalating incidents where required Working with third party IT providers and helping track service performance Supporting digital transformation and AI implementation projects across the UK business Maintaining accurate records within our IT service management platform Applying information security best practices and supporting GDPR compliance Collaborating with colleagues in both the UK and Nobilia Group IT teams What you'll learn: IT service support and troubleshooting Microsoft technologies and endpoint management Cyber security and data protection Digital communications and collaboration tools AI assisted working practices and business applications Digital transformation project support What we're looking for: An interest in technology, digital tools and AI Familiarity with Windows 10/11 and Microsoft 365 applications such as Word, Excel, Outlook and Teams Strong problem solving skills and a logical approach to tasks Good written and verbal communication skills A willingness to learn and work within established processes A positive, professional and customer focused approach We're more interested in attitude, enthusiasm and potential than previous professional experience. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, shifts between 8am - 6pm. Initially you will work 5 days per week in the office, moving to 4 days and 1 from home following probation. What we offer: In addition to a structured apprenticeship programme and ongoing support from experienced mentors, you'll benefit from: Competitive apprentice salary 25 days annual leave plus bank holidays Company pension scheme Employee assistance programme Career development and progression opportunities Exposure to cutting edge digital and AI technologies On the job learning alongside experienced IT professionals Free onsite parking Staff discounts and employee benefits platform A collaborative and supportive working environment Opportunities to travel to UK showrooms and, on occasion, Germany as part of your professional development Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
20/07/2026
Full time
At Nobilia, we're passionate about innovation, quality and creating exceptional customer experiences. As Europe's largest kitchen manufacturer, we combine cutting-edge technology with industry-leading design to deliver inspiring living spaces across the world. Nobilia UK and Kutchenhaus continue to grow, and we're looking for a motivated and curious Digital & AI Support Technician Apprentice to join our IT team in Rochdale. About the role: You'll be the first point of contact for colleagues requiring IT support and will play an important role in helping the business adopt and maximise the benefits of digital and AI technologies. Working alongside experienced IT professionals, you'll gain exposure to a wide range of technologies including Microsoft 365, Microsoft Intune, Entra ID, service management platforms and AI powered tools such as Microsoft Copilot. This is an exciting opportunity to join a globally recognised business at a time when digital innovation and AI are transforming the way we work. If you're passionate about technology, eager to learn and ready to begin a rewarding career in IT, we'd love to hear from you. What you'll be doing: Providing first line IT support for hardware, software and digital tool enquiries Supporting colleagues across our head office and showroom network with the effective use of approved AI tools and technologies Assisting with the setup, deployment and maintenance of laptops, mobile devices and user accounts Supporting employee onboarding and offboarding processes Creating and maintaining user guides, knowledge articles and IT documentation Monitoring IT systems and escalating incidents where required Working with third party IT providers and helping track service performance Supporting digital transformation and AI implementation projects across the UK business Maintaining accurate records within our IT service management platform Applying information security best practices and supporting GDPR compliance Collaborating with colleagues in both the UK and Nobilia Group IT teams What you'll learn: IT service support and troubleshooting Microsoft technologies and endpoint management Cyber security and data protection Digital communications and collaboration tools AI assisted working practices and business applications Digital transformation project support What we're looking for: An interest in technology, digital tools and AI Familiarity with Windows 10/11 and Microsoft 365 applications such as Word, Excel, Outlook and Teams Strong problem solving skills and a logical approach to tasks Good written and verbal communication skills A willingness to learn and work within established processes A positive, professional and customer focused approach We're more interested in attitude, enthusiasm and potential than previous professional experience. Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, shifts between 8am - 6pm. Initially you will work 5 days per week in the office, moving to 4 days and 1 from home following probation. What we offer: In addition to a structured apprenticeship programme and ongoing support from experienced mentors, you'll benefit from: Competitive apprentice salary 25 days annual leave plus bank holidays Company pension scheme Employee assistance programme Career development and progression opportunities Exposure to cutting edge digital and AI technologies On the job learning alongside experienced IT professionals Free onsite parking Staff discounts and employee benefits platform A collaborative and supportive working environment Opportunities to travel to UK showrooms and, on occasion, Germany as part of your professional development Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
# IS Degree ApprenticeTelfordIT Infrastructure & Systems AdministrationFull timeApplyInformation Systems Degree Apprentice Based at our Head Office in Telford Salary: £26,227.50 per annumLaunch your career in IT with LyrecoAre you passionate about technology, problem solving and cybersecurity?Looking for an opportunity to earn while you learn?At Lyreco, we're looking for an enthusiastic IS Graduate Apprentice to join our Information Services team. This is a fantastic opportunity to gain hands-on experience supporting a large UK business while studying towards a degree with Staffordshire University.No two days are the same. You'll provide first-line IT support, help keep our systems secure, work alongside experienced IT professionals, and develop the skills needed for a successful career in Information Services and Cyber Security.What you'll be doing as an Information Services Apprentice: Providing first-line IT support to colleagues across the business, both remotely and in person. Troubleshooting hardware, software and user issues. Supporting information security and ISO27001 compliance. Helping to deliver IT security awareness and training across the business. Maintaining IT hardware and software asset records. Supporting continuous improvement projects within the Information Services team. Building relationships with colleagues across the UK and Lyreco Group. Delivering excellent customer service to users of all technical abilities.What we're looking for in a Information Services Apprentice: We're looking for someone who is: Passionate about technology and eager to learn. A confident communicator with excellent customer service skills. A logical problem solver who enjoys finding solutions. Organised, proactive and able to prioritise tasks. Interested in information security and technology. A strong team player who lives our values of Agility, Respect, Passion and Excellence.Entry Requirements To be eligible for the degree apprenticeship, you'll need: GCSE Maths and English at Grade 4/C (or equivalent), or be able to demonstrate Level 2 ability through an assessment. A Level 3 qualification worth 112 UCAS points (or equivalent), or relevant work experience that meets the university entry requirements. Eligibility to enrol on the Staffordshire University Degree Apprenticeship programme.Why join Lyreco? At Lyreco, we invest in our people. You'll receive hands-on experience, structured learning, ongoing mentoring and the opportunity to build a long-term career with an international organisation that values innovation, collaboration and personal development.If you're ready to take your first step into the world of Information Services and Cyber Security, we'd love to hear from you.As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment.Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.Join us in shaping the future of workplace technology! If you're ready to embark on an educational journey while gaining practical expertise, apply now to become a part of the Lyreco family.
20/07/2026
Full time
# IS Degree ApprenticeTelfordIT Infrastructure & Systems AdministrationFull timeApplyInformation Systems Degree Apprentice Based at our Head Office in Telford Salary: £26,227.50 per annumLaunch your career in IT with LyrecoAre you passionate about technology, problem solving and cybersecurity?Looking for an opportunity to earn while you learn?At Lyreco, we're looking for an enthusiastic IS Graduate Apprentice to join our Information Services team. This is a fantastic opportunity to gain hands-on experience supporting a large UK business while studying towards a degree with Staffordshire University.No two days are the same. You'll provide first-line IT support, help keep our systems secure, work alongside experienced IT professionals, and develop the skills needed for a successful career in Information Services and Cyber Security.What you'll be doing as an Information Services Apprentice: Providing first-line IT support to colleagues across the business, both remotely and in person. Troubleshooting hardware, software and user issues. Supporting information security and ISO27001 compliance. Helping to deliver IT security awareness and training across the business. Maintaining IT hardware and software asset records. Supporting continuous improvement projects within the Information Services team. Building relationships with colleagues across the UK and Lyreco Group. Delivering excellent customer service to users of all technical abilities.What we're looking for in a Information Services Apprentice: We're looking for someone who is: Passionate about technology and eager to learn. A confident communicator with excellent customer service skills. A logical problem solver who enjoys finding solutions. Organised, proactive and able to prioritise tasks. Interested in information security and technology. A strong team player who lives our values of Agility, Respect, Passion and Excellence.Entry Requirements To be eligible for the degree apprenticeship, you'll need: GCSE Maths and English at Grade 4/C (or equivalent), or be able to demonstrate Level 2 ability through an assessment. A Level 3 qualification worth 112 UCAS points (or equivalent), or relevant work experience that meets the university entry requirements. Eligibility to enrol on the Staffordshire University Degree Apprenticeship programme.Why join Lyreco? At Lyreco, we invest in our people. You'll receive hands-on experience, structured learning, ongoing mentoring and the opportunity to build a long-term career with an international organisation that values innovation, collaboration and personal development.If you're ready to take your first step into the world of Information Services and Cyber Security, we'd love to hear from you.As a diverse and forward-thinking employer, we embed the principles of equality, diversity and inclusion into everything we do. That includes our staff, customers, suppliers and our local community. We're committed to the wellbeing of all our staff and to the sustainability of our environment.Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.Join us in shaping the future of workplace technology! If you're ready to embark on an educational journey while gaining practical expertise, apply now to become a part of the Lyreco family.
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What You Will Be Doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills And Experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial Benefits That Have Your Back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Additional Flexible Benefits ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
19/07/2026
Full time
Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. We operate a shared services model aligned with ITIL v4, underpinned by ServiceNow, automation, and generative and agentic AI. Our 24x7 Operations squads are responsible for maintaining the stability, security, and continuous improvement of customer environments across cloud, infrastructure, and modern workplace services. As a Microsoft 365 Specialist (Modern Workplace), you will specialise in Microsoft 365 and endpoint management services. You will support live service operations across multiple customer environments, ensuring that collaboration platforms, identity services, and end-user technologies remain secure, stable, and well governed. You will contribute to incident resolution, proactive service management, and continuous improvement, while developing deeper technical capability across the Microsoft ecosystem and adjacent automation platforms. What You Will Be Doing Provide second-line operational support across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive and Entra ID. Administer and support Microsoft Intune and endpoint management solutions, including device compliance, configuration profiles, and application deployment. Resolve incidents, fulfil service requests, and implement standard changes in line with defined runbooks and ITIL practices. Monitor service health, security posture, and platform alerts, taking proactive action to prevent incidents and improve stability. Support identity and access management activities, including conditional access, MFA, and role-based access controls. Contribute to patching, policy enforcement, and configuration management across Modern Workplace services. Use ServiceNow effectively to manage work, maintain accurate records, and ensure Configuration Items are correctly updated within the CMDB. Participate fully in shift handovers, maintaining clear and structured communication of risks, actions, and service status. Identify repeat issues, inefficiencies, or gaps in documentation and take ownership of improvement opportunities. Contribute to the development and maintenance of knowledge articles, runbooks, and operational standards. Support and adopt automation practices using PowerShell, Power Platform, or other tooling to reduce manual effort and improve consistency. Collaborate with engineers across infrastructure, network, and security domains to resolve cross-platform issues. Strong working knowledge of Microsoft 365 administration in an operational environment. Experience supporting Intune / Endpoint Manager and Windows device management. Understanding of Entra ID (Azure AD), identity controls, and access governance. Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. A disciplined approach to documentation and knowledge sharing. Willingness to work a 24x7 shift pattern including nights, weekends, and public holidays. Eligibility for UK Government Security Check (SC) clearance. Desirable Skills And Experience Experience supporting Microsoft Teams telephony and collaboration services. Exposure to Power Platform (Power Automate, Power Apps) for operational improvement. Scripting or automation experience using PowerShell. Awareness of security frameworks and controls (e.g. conditional access, endpoint security baselines). Experience working in an MSP or shared service environment. Microsoft 365 Certified: Endpoint Administrator Associate. Microsoft 365 Certified: Administrator Expert. Microsoft Certified: Identity and Access Administrator Associate. Please note, applicants must have the legal right to work in the UK at the time of application. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial Benefits That Have Your Back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Additional Flexible Benefits ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready What we are looking for Good understanding of IT Must be a driver Hands on person Troubleshooting/problem solver Good communication Working hours Monday to Friday, 9am to 5pm Benefits Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
16/07/2026
Full time
At Agilico we're on a journey to build a better future for our people and planet. We're proud to be the UK's pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional 'take-make-waste' model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact. Responsibilities Log, manage and update installation jobs using Agilico's digital ticketing platform (Vantage Online), ensuring accurate and timely updates on installation progress, equipment, parts and job status Visit customer and client sites to carry out equipment installations, site surveys and collections, ensuring all installation activity is accurately recorded within company systems and delivered to a high standard of customer service Raise purchase orders, allocate equipment and parts to installation jobs, and maintain accurate digital records within company systems to support effective workflow management Train to become a key user and super user of Vantage Online and associated digital platforms, acting as a first point of contact for colleagues and supporting continuous improvement in system usage and digital processes Support the installation, configuration and commissioning of Multi-Functional Devices (MFDs), ensuring all installation activities, customer information and asset records are updated digitally in line with company procedures Maintain accurate documentation using Microsoft Office applications (including Outlook, Excel and Teams) to communicate with colleagues, coordinate installation schedules, report on activities and track work progress Work collaboratively with engineers, workshop staff, warehouse colleagues and management to coordinate installations, prioritise workloads, manage equipment and ensure customer expectations are consistently met Assist with digital stock control and inventory management, tracking equipment and parts usage, recording asset movements and identifying discrepancies through company reporting systems Adhere to Agilico's quality, health & safety and data management standards, ensuring all installation records, service logs and customer documentation are complete, accurate and audit-ready What we are looking for Good understanding of IT Must be a driver Hands on person Troubleshooting/problem solver Good communication Working hours Monday to Friday, 9am to 5pm Benefits Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc Cycle to work scheme Volunteer days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme - free advice on relationships, mental health and financial planning and more. Enhanced maternity and paternity scheme Future prospects 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
