Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
20/07/2026
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
28/07/2026
Full time
Junior IT Support Engineer Bishops Stortford Outskirts 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Data Engineer 2-3 days p/w on site in Milton Keynes Contract until the end of the year Technical Skills. Expert in Data Bricks, ADF & SQL (SQL queries, SQL Server Integration Services (SSIS) (Stored Procedures Development). Expert in Data Modelling & Data Schema creation including measures, calculations, KPI's & CDE's Working knowledge of Microsoft Power BI Report Builder, PowerBI Working knowledge of tools to help operational efficiency such as Power Automate, Power Pivot, MS Teams/SharePoint/One Drive Understanding of database management systems and ETL (Extract, transform, load) framework Understanding of MS Azure data lake design (e.g. dimensional modelling) and data mining Business Skills Proven abilities to take initiative and be innovative Analytical mind with a problem-solving aptitude Ability to coach and influence end users / business area data analysts. Ability to work well within a team Ability to work in an agile environment where not all facts are known up front. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/07/2026
Contractor
Data Engineer 2-3 days p/w on site in Milton Keynes Contract until the end of the year Technical Skills. Expert in Data Bricks, ADF & SQL (SQL queries, SQL Server Integration Services (SSIS) (Stored Procedures Development). Expert in Data Modelling & Data Schema creation including measures, calculations, KPI's & CDE's Working knowledge of Microsoft Power BI Report Builder, PowerBI Working knowledge of tools to help operational efficiency such as Power Automate, Power Pivot, MS Teams/SharePoint/One Drive Understanding of database management systems and ETL (Extract, transform, load) framework Understanding of MS Azure data lake design (e.g. dimensional modelling) and data mining Business Skills Proven abilities to take initiative and be innovative Analytical mind with a problem-solving aptitude Ability to coach and influence end users / business area data analysts. Ability to work well within a team Ability to work in an agile environment where not all facts are known up front. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
User Researcher (GDS Discovery) 6-month contract Remote Working Outside IR35 Market Rates (c£475 per day) The Opportunity: Our client is supporting a major UK Government Agency on a high-profile digital transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. You'll plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals, you'll help build a comprehensive understanding of user behaviours, pain points and opportunities for service improvement. This role would suit an experienced consultant with a strong background delivering Discovery projects within UK Government or other highly regulated environments. Skills and Experience: Proven experience delivering User Research within GDS Discovery phases or comparable complex digital transformation programmes. Strong qualitative research experience, including: User interviews / Workshops / Contextual enquiry / Observational research /Stakeholder engagement Experience researching complex operational services involving multiple user groups and organisational stakeholders. Ability to synthesise research into clear user needs, personas, epics and actionable recommendations. Experience validating user journeys, service maps and future service concepts. Good understanding of accessibility standards, inclusive research practices and the ethical handling of research data. Excellent communication, facilitation and stakeholder management skills. Comfortable working within multidisciplinary Agile delivery teams, delivering digital transformation programmes Experience working within UK Government or wider Public Sector organisations, ideally with the Government Digital Service (GDS) Service Manual and Discovery methodologies. Experience working alongside Service Designers, Product Managers and Business Analysts. Knowledge of case management, incident management, healthcare or other operationally complex public services. Experience supporting Alpha planning and service design activities. Evidence-led service design and a proven track record delivering successful GDS Discovery engagements, we'd love to hear from you. Role and Responsibilities: Develop and maintain the User Research Plan, selecting appropriate research methods and ensuring accessibility and inclusivity are considered throughout. Work collaboratively with stakeholders to identify and recruit participants representing a range of operational and organisational user groups. Plan, facilitate and analyse interviews, workshops, contextual enquiries and other qualitative research activities. Produce clear, evidence-based findings that identify user needs, behaviours, pain points, personas and epics. Validate user journeys, service maps, operational processes and future service hypotheses. Translate complex research findings into practical recommendations that inform product and service decisions, presenting research findings to technical and non-technical stakeholders. Contribute to the Discovery Report, Alpha recommendations and future delivery planning. Work closely with the Lead UCD Consultant, Service Designers, Business Analysts, Product Managers and Technical Architects within a multidisciplinary Agile team. Champion user-centred design principles throughout the Discovery lifecycle. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around one weeks lead-time). Applications: To learn more about this newly created opportunity consulting as a GDS-focused User Researcher for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced User Researcher with a strong background in GDS Discovery , business process analysis and stakeholder engagement, and you're looking to play a key role in shaping the future of a critical Government service we'd love to hear from you; p lease contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
28/07/2026
Contractor
User Researcher (GDS Discovery) 6-month contract Remote Working Outside IR35 Market Rates (c£475 per day) The Opportunity: Our client is supporting a major UK Government Agency on a high-profile digital transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. You'll plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals, you'll help build a comprehensive understanding of user behaviours, pain points and opportunities for service improvement. This role would suit an experienced consultant with a strong background delivering Discovery projects within UK Government or other highly regulated environments. Skills and Experience: Proven experience delivering User Research within GDS Discovery phases or comparable complex digital transformation programmes. Strong qualitative research experience, including: User interviews / Workshops / Contextual enquiry / Observational research /Stakeholder engagement Experience researching complex operational services involving multiple user groups and organisational stakeholders. Ability to synthesise research into clear user needs, personas, epics and actionable recommendations. Experience validating user journeys, service maps and future service concepts. Good understanding of accessibility standards, inclusive research practices and the ethical handling of research data. Excellent communication, facilitation and stakeholder management skills. Comfortable working within multidisciplinary Agile delivery teams, delivering digital transformation programmes Experience working within UK Government or wider Public Sector organisations, ideally with the Government Digital Service (GDS) Service Manual and Discovery methodologies. Experience working alongside Service Designers, Product Managers and Business Analysts. Knowledge of case management, incident management, healthcare or other operationally complex public services. Experience supporting Alpha planning and service design activities. Evidence-led service design and a proven track record delivering successful GDS Discovery engagements, we'd love to hear from you. Role and Responsibilities: Develop and maintain the User Research Plan, selecting appropriate research methods and ensuring accessibility and inclusivity are considered throughout. Work collaboratively with stakeholders to identify and recruit participants representing a range of operational and organisational user groups. Plan, facilitate and analyse interviews, workshops, contextual enquiries and other qualitative research activities. Produce clear, evidence-based findings that identify user needs, behaviours, pain points, personas and epics. Validate user journeys, service maps, operational processes and future service hypotheses. Translate complex research findings into practical recommendations that inform product and service decisions, presenting research findings to technical and non-technical stakeholders. Contribute to the Discovery Report, Alpha recommendations and future delivery planning. Work closely with the Lead UCD Consultant, Service Designers, Business Analysts, Product Managers and Technical Architects within a multidisciplinary Agile team. Champion user-centred design principles throughout the Discovery lifecycle. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around one weeks lead-time). Applications: To learn more about this newly created opportunity consulting as a GDS-focused User Researcher for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced User Researcher with a strong background in GDS Discovery , business process analysis and stakeholder engagement, and you're looking to play a key role in shaping the future of a critical Government service we'd love to hear from you; p lease contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Location London Employment Type Full time Location Type Remote Department Corporate Functions People The People Operations and Technology team at Chainalysis is focused on building a seamless, scalable, and data-driven employee experience. We sit at the intersection of People Operations, Technology, and Analytics, enabling the business through thoughtful system design, automation, and insights. Our mission is simple: make it easy for employees, managers, and leaders to get what they need, when they need it, through intuitive systems and reliable data. We're increasingly leveraging AI and intelligent automation to eliminate manual work, accelerate decision-making, and reimagine how the People team delivers value at scale. We partner closely with teams across People, Talent Acquisition, Finance, and BizTech to ensure our people technology ecosystem, anchored by Workday, is efficient, integrated, and continuously evolving. About the Role We're looking for a Senior Techno-Functional People Technology Analyst to own and evolve our people technology ecosystem with a strong focus on Workday configuration, integrations, and cross-system workflows. This is a dual-focused role (approximately 60% functional, 40% technical) where you'll operate across both system configuration and integration design, helping ensure our tools work seamlessly together while delivering a high-quality user experience. As our team expands its use of AI-driven tools and workflow automation, you'll be expected to evaluate emerging capabilities, identify use cases for AI within our people technology ecosystem, and help us move from manual processes to intelligent, automated solutions. This is a high-visibility role with room to grow - you'll have the opportunity to shape the future of People Technology at Chainalysis and build expertise at the intersection of HR systems, automation, and AI. You'll play a critical role in: Evolving our integration architecture across the People Technology ecosystem Advancing our automation and AI strategy within People Operations Bridging the gap between business stakeholders and technical delivery If you enjoy connecting systems, solving messy process problems, and owning outcomes end-to-end, this role is for you. In this role, you'll: Own end-to-end delivery of enhancements across Workday and the broader People Tech stack, ensuring scalable and high-quality solutions Configure and maintain Workday HCM (business processes, security, notifications, and reporting) across key employee lifecycle processes Partner with stakeholders across People, Talent Acquisition, Finance, and BizTech to translate business needs into effective system solutions Identify and implement opportunities to improve automation - including AI-assisted workflows - to enhance data integrity, reduce manual effort, and elevate the user experience across People systems Ensure seamless interoperability across People systems (e.g., Workday, Adaptive, Ashby, payroll providers), optimizing end-to-end workflows Design, build, and maintain integrations between Workday and external systems, exploring AI and automation tools (e.g., Workato, AI-powered bots) to streamline data flows Monitor integration health, troubleshoot issues, and perform root cause analysis to ensure reliability Support workforce planning and headcount data flows, particularly between Workday and Adaptive Support testing efforts for new functionality and product releases, ensuring smooth and controlled deployments Maintain clear documentation and establish best practices for system governance, change management, and ongoing support Stay current on AI and automation trends in the HR Technology space, proactively recommending tools and approaches that can improve team efficiency and employee experience We're looking for candidates who have: 4-6 years of experience working with Workday HCM in a techno-functional capacity Strong hands on experience with Workday configuration (business processes, security, reporting, notifications) Proven experience building or supporting Workday integrations (EIB, RaaS, Core Connectors, Studio) Experience working cross-functionally - bridging functional stakeholders (People, Finance, Payroll, BizTech) and technical implementation teams Understanding of APIs, data flows, and integration patterns Experience troubleshooting integration failures and performing root cause analysis Familiarity with automation/iPaaS platforms (e.g., Workato) and comfort working with AI-powered tools, with a willingness to experiment as the technology evolves Strong ability to translate technical concepts into clear, non-technical language Comfortable owning projects end-to-end in a fast paced environment Nice to have experience: Experience with Workday Adaptive Planning and workforce planning integrations Familiarity with Ashby or other ATS platforms Exposure to learning platforms such as LinkedIn Learning Experience supporting global payroll and EOR integrations (e.g., ADP, Activpayroll, Deel) Experience evaluating or implementing AI/ML tools within People Technology or People Operations (e.g., chatbots, intelligent document processing, predictive analytics) Technologies we use: Workday HCM & Workday Studio Workday Adaptive Planning Ashby ADP Activpayroll Deel Okta NetSuite Coupa Jira Slack Google Workspace Workato AI & Automation tools (emerging) About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We're ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. EEO Statement We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.
28/07/2026
Full time
Location London Employment Type Full time Location Type Remote Department Corporate Functions People The People Operations and Technology team at Chainalysis is focused on building a seamless, scalable, and data-driven employee experience. We sit at the intersection of People Operations, Technology, and Analytics, enabling the business through thoughtful system design, automation, and insights. Our mission is simple: make it easy for employees, managers, and leaders to get what they need, when they need it, through intuitive systems and reliable data. We're increasingly leveraging AI and intelligent automation to eliminate manual work, accelerate decision-making, and reimagine how the People team delivers value at scale. We partner closely with teams across People, Talent Acquisition, Finance, and BizTech to ensure our people technology ecosystem, anchored by Workday, is efficient, integrated, and continuously evolving. About the Role We're looking for a Senior Techno-Functional People Technology Analyst to own and evolve our people technology ecosystem with a strong focus on Workday configuration, integrations, and cross-system workflows. This is a dual-focused role (approximately 60% functional, 40% technical) where you'll operate across both system configuration and integration design, helping ensure our tools work seamlessly together while delivering a high-quality user experience. As our team expands its use of AI-driven tools and workflow automation, you'll be expected to evaluate emerging capabilities, identify use cases for AI within our people technology ecosystem, and help us move from manual processes to intelligent, automated solutions. This is a high-visibility role with room to grow - you'll have the opportunity to shape the future of People Technology at Chainalysis and build expertise at the intersection of HR systems, automation, and AI. You'll play a critical role in: Evolving our integration architecture across the People Technology ecosystem Advancing our automation and AI strategy within People Operations Bridging the gap between business stakeholders and technical delivery If you enjoy connecting systems, solving messy process problems, and owning outcomes end-to-end, this role is for you. In this role, you'll: Own end-to-end delivery of enhancements across Workday and the broader People Tech stack, ensuring scalable and high-quality solutions Configure and maintain Workday HCM (business processes, security, notifications, and reporting) across key employee lifecycle processes Partner with stakeholders across People, Talent Acquisition, Finance, and BizTech to translate business needs into effective system solutions Identify and implement opportunities to improve automation - including AI-assisted workflows - to enhance data integrity, reduce manual effort, and elevate the user experience across People systems Ensure seamless interoperability across People systems (e.g., Workday, Adaptive, Ashby, payroll providers), optimizing end-to-end workflows Design, build, and maintain integrations between Workday and external systems, exploring AI and automation tools (e.g., Workato, AI-powered bots) to streamline data flows Monitor integration health, troubleshoot issues, and perform root cause analysis to ensure reliability Support workforce planning and headcount data flows, particularly between Workday and Adaptive Support testing efforts for new functionality and product releases, ensuring smooth and controlled deployments Maintain clear documentation and establish best practices for system governance, change management, and ongoing support Stay current on AI and automation trends in the HR Technology space, proactively recommending tools and approaches that can improve team efficiency and employee experience We're looking for candidates who have: 4-6 years of experience working with Workday HCM in a techno-functional capacity Strong hands on experience with Workday configuration (business processes, security, reporting, notifications) Proven experience building or supporting Workday integrations (EIB, RaaS, Core Connectors, Studio) Experience working cross-functionally - bridging functional stakeholders (People, Finance, Payroll, BizTech) and technical implementation teams Understanding of APIs, data flows, and integration patterns Experience troubleshooting integration failures and performing root cause analysis Familiarity with automation/iPaaS platforms (e.g., Workato) and comfort working with AI-powered tools, with a willingness to experiment as the technology evolves Strong ability to translate technical concepts into clear, non-technical language Comfortable owning projects end-to-end in a fast paced environment Nice to have experience: Experience with Workday Adaptive Planning and workforce planning integrations Familiarity with Ashby or other ATS platforms Exposure to learning platforms such as LinkedIn Learning Experience supporting global payroll and EOR integrations (e.g., ADP, Activpayroll, Deel) Experience evaluating or implementing AI/ML tools within People Technology or People Operations (e.g., chatbots, intelligent document processing, predictive analytics) Technologies we use: Workday HCM & Workday Studio Workday Adaptive Planning Ashby ADP Activpayroll Deel Okta NetSuite Coupa Jira Slack Google Workspace Workato AI & Automation tools (emerging) About Chainalysis Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That's where Chainalysis comes in. We provide complete knowledge of what's happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence. You belong here. At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We're ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. EEO Statement We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can't wait to meet you.
Launch Your IT Career with Belfast City Council Assistant Digital Analyst Cloud Services & Server Administration Cyber Security Wage 17.18 per hour Belfast City Council is looking for motivated, curious and customer-focused Assistant Digital Analysts to join our Digital Services team. Whether your passion lies in Cyber Security or Cloud Services & Server Administration, this is an exciting opportunity to develop your technical expertise while helping deliver the digital services that thousands of people rely on every day. What You'll Be Doing As an Assistant Digital Analyst, you'll play a key role in supporting the Council's digital infrastructure and ensuring our technology services remain secure, reliable and efficient. Depending on your placement, you'll work within either: Cloud Services & Server Administration Support physical and virtual server infrastructure Administer operating systems and backup environments Help maintain both on-premise and cloud-hosted services Monitor, troubleshoot and optimise critical systems Contribute to infrastructure improvements and future technology projects Cyber Security Support enterprise security systems and technologies Assist in managing firewalls and security applications Help protect Council systems against cyber threats Monitor security alerts and investigate potential incidents Contribute to maintaining a secure digital environment across the organisation Essential Requirements You must have: Five GCSEs (Grades A-C), including English (or equivalent) AND EITHER Successfully completed an ICT training and development programme designed to prepare candidates for a career in Information Technology OR At least one year's relevant experience in Information Systems or Information Technology. Desirable Experience Applications will be particularly welcomed from candidates with experience in: Server Administration Server configuration and support Hardware support Operating systems Backup technologies Cloud infrastructure Cyber Security Security administration Firewalls Endpoint security Cyber security technologies Security monitoring A relevant third-level IT qualification is also desirable. Apply today and help shape the future of digital services at Belfast City Council.
28/07/2026
Seasonal
Launch Your IT Career with Belfast City Council Assistant Digital Analyst Cloud Services & Server Administration Cyber Security Wage 17.18 per hour Belfast City Council is looking for motivated, curious and customer-focused Assistant Digital Analysts to join our Digital Services team. Whether your passion lies in Cyber Security or Cloud Services & Server Administration, this is an exciting opportunity to develop your technical expertise while helping deliver the digital services that thousands of people rely on every day. What You'll Be Doing As an Assistant Digital Analyst, you'll play a key role in supporting the Council's digital infrastructure and ensuring our technology services remain secure, reliable and efficient. Depending on your placement, you'll work within either: Cloud Services & Server Administration Support physical and virtual server infrastructure Administer operating systems and backup environments Help maintain both on-premise and cloud-hosted services Monitor, troubleshoot and optimise critical systems Contribute to infrastructure improvements and future technology projects Cyber Security Support enterprise security systems and technologies Assist in managing firewalls and security applications Help protect Council systems against cyber threats Monitor security alerts and investigate potential incidents Contribute to maintaining a secure digital environment across the organisation Essential Requirements You must have: Five GCSEs (Grades A-C), including English (or equivalent) AND EITHER Successfully completed an ICT training and development programme designed to prepare candidates for a career in Information Technology OR At least one year's relevant experience in Information Systems or Information Technology. Desirable Experience Applications will be particularly welcomed from candidates with experience in: Server Administration Server configuration and support Hardware support Operating systems Backup technologies Cloud infrastructure Cyber Security Security administration Firewalls Endpoint security Cyber security technologies Security monitoring A relevant third-level IT qualification is also desirable. Apply today and help shape the future of digital services at Belfast City Council.
We are currently representing a fantastic business based in North Kent that is looking to recruit a Business Analyst. This is a newly created role working for an organisation that operates on a global scale. Are you an analytical professional who thrives in a fast-paced business environment? If so, we are looking for a highly capable Business Analyst to work directly alongside the Managing Director, providing financial and commercial insight, performance analysis, and strategic support across the business. This role will play a key part in driving performance, accountability, and executive-level decision-making. The Role Working closely with the Managing Director and senior leadership team, you will play a pivotal role in analysing business performance, identifying opportunities for improvement, and ensuring key priorities and strategic initiatives remain on track. You will provide clear, actionable insights that support business growth and operational effectiveness. Key Responsibilities Analyse business, financial, and operational data to support executive decision-making Support budgeting, forecasting, and variance analysis alongside finance teams Identify trends, risks, inefficiencies, and improvement opportunities Prepare executive briefings, summaries, and analytical reports Monitor the progress of strategic projects and follow up on key actions Liaise with senior managers to gather information and drive accountability Track KPIs and produce concise performance reports and dashboards Support MD-led projects, business improvement initiatives, and change activity About You You will be: Highly analytical with strong commercial awareness A confident communicator who can engage effectively with senior stakeholders Comfortable presenting insights and constructively challenging assumptions Self-motivated, organised, and capable of working autonomously Professional, discreet, and trusted with confidential information Adaptable and calm under pressure within a dynamic environment Skills & Experience Strong analytical and data interpretation skills working in a similar role Advanced Excel and/or Google Sheets capability Excellent written and verbal communication skills Strong commercial and financial awareness Previous experience within financial, business, or commercial analysis Degree qualified in Finance, Economics, Business, or a related discipline Experience using BI/reporting tools such as Power BI or Tableau The company is offering a competitive salary and benefits package, including a hybrid working model. If this sounds like you and you have the required experience then apply today! Please note, due to the expected high volume of applicants, only suitable candidates will be contacted.
28/07/2026
Full time
We are currently representing a fantastic business based in North Kent that is looking to recruit a Business Analyst. This is a newly created role working for an organisation that operates on a global scale. Are you an analytical professional who thrives in a fast-paced business environment? If so, we are looking for a highly capable Business Analyst to work directly alongside the Managing Director, providing financial and commercial insight, performance analysis, and strategic support across the business. This role will play a key part in driving performance, accountability, and executive-level decision-making. The Role Working closely with the Managing Director and senior leadership team, you will play a pivotal role in analysing business performance, identifying opportunities for improvement, and ensuring key priorities and strategic initiatives remain on track. You will provide clear, actionable insights that support business growth and operational effectiveness. Key Responsibilities Analyse business, financial, and operational data to support executive decision-making Support budgeting, forecasting, and variance analysis alongside finance teams Identify trends, risks, inefficiencies, and improvement opportunities Prepare executive briefings, summaries, and analytical reports Monitor the progress of strategic projects and follow up on key actions Liaise with senior managers to gather information and drive accountability Track KPIs and produce concise performance reports and dashboards Support MD-led projects, business improvement initiatives, and change activity About You You will be: Highly analytical with strong commercial awareness A confident communicator who can engage effectively with senior stakeholders Comfortable presenting insights and constructively challenging assumptions Self-motivated, organised, and capable of working autonomously Professional, discreet, and trusted with confidential information Adaptable and calm under pressure within a dynamic environment Skills & Experience Strong analytical and data interpretation skills working in a similar role Advanced Excel and/or Google Sheets capability Excellent written and verbal communication skills Strong commercial and financial awareness Previous experience within financial, business, or commercial analysis Degree qualified in Finance, Economics, Business, or a related discipline Experience using BI/reporting tools such as Power BI or Tableau The company is offering a competitive salary and benefits package, including a hybrid working model. If this sounds like you and you have the required experience then apply today! Please note, due to the expected high volume of applicants, only suitable candidates will be contacted.
We are working on behalf of a leading global financial services organisation is seeking a Business Analyst to join a high-profile regulatory outreach and transformation team in Belfast. This is an excellent opportunity to work on regulatory change initiatives, supporting client outreach activities, data analysis, reporting, and stakeholder engagement across complex financial markets programmes. Key responsibilities include: Analyse regulatory requirements and assess applicability across clients and entities Support internal and external query management, including investigation, research and resolution Work with large datasets to produce meaningful analysis, insights and reporting Develop metrics, MI and reporting packs for a range of stakeholders Support client outreach activities including QA reviews, tracking and monitoring Collaborate with cross-functional teams and senior stakeholders to resolve complex issues and deliver process improvements Ensure quality control procedures and governance standards are followed throughout the outreach lifecycle Key experience and skills: 2-5 years' Business Analysis or relevant financial services experience Strong analytical and problem-solving capabilities Advanced Excel skills including Pivot Tables and VLOOKUPs (Macros desirable) Experience working with large datasets for analysis and reporting Excellent stakeholder management and communication skills Ability to work independently and take ownership of requirements and analysis activities Financial markets, derivatives, regulatory change or client outreach experience would be advantageous Previous client-facing experience preferred If successful, this role offers a highly competitive day rate with a leading employer in Northern Ireland, on a contract engagement with strong potential for extension.This position requires 3 days per week onsite in Belfast; only candidates who can meet this requirement will be considered. If you're interested, please send an up-to-date copy of your CV If this role isn't quite right, but you're exploring new opportunities, feel free to get in touch for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
27/07/2026
Contractor
We are working on behalf of a leading global financial services organisation is seeking a Business Analyst to join a high-profile regulatory outreach and transformation team in Belfast. This is an excellent opportunity to work on regulatory change initiatives, supporting client outreach activities, data analysis, reporting, and stakeholder engagement across complex financial markets programmes. Key responsibilities include: Analyse regulatory requirements and assess applicability across clients and entities Support internal and external query management, including investigation, research and resolution Work with large datasets to produce meaningful analysis, insights and reporting Develop metrics, MI and reporting packs for a range of stakeholders Support client outreach activities including QA reviews, tracking and monitoring Collaborate with cross-functional teams and senior stakeholders to resolve complex issues and deliver process improvements Ensure quality control procedures and governance standards are followed throughout the outreach lifecycle Key experience and skills: 2-5 years' Business Analysis or relevant financial services experience Strong analytical and problem-solving capabilities Advanced Excel skills including Pivot Tables and VLOOKUPs (Macros desirable) Experience working with large datasets for analysis and reporting Excellent stakeholder management and communication skills Ability to work independently and take ownership of requirements and analysis activities Financial markets, derivatives, regulatory change or client outreach experience would be advantageous Previous client-facing experience preferred If successful, this role offers a highly competitive day rate with a leading employer in Northern Ireland, on a contract engagement with strong potential for extension.This position requires 3 days per week onsite in Belfast; only candidates who can meet this requirement will be considered. If you're interested, please send an up-to-date copy of your CV If this role isn't quite right, but you're exploring new opportunities, feel free to get in touch for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
27/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
27/07/2026
Full time
Junior IT Support Engineer Bishops Stortford 28,000 - 32,000 + Career Development Looking to take the next step in your IT career? We're recruiting on behalf of a well-established and growing business looking for a proactive IT Support Engineer to join their friendly IT team. This is an excellent opportunity for someone with commercial IT support experience who enjoys solving problems, helping users and wants to develop their technical skills in a supportive environment. What you'll be doing Providing 1st and 2nd line IT support to users Troubleshooting hardware, software and network issues Supporting Microsoft 365 and Windows environments Setting up and configuring laptops, PCs and mobile devices Managing user accounts, passwords and permissions Logging and updating support tickets Assisting with IT projects and system improvements Delivering excellent customer service across the business We're looking for someone with Commercial IT Support experience (1st or 2nd Line) Microsoft 365 and Windows support experience Active Directory experience would be advantageous Excellent communication and customer service skills A genuine passion for IT and technology CompTIA A+ (or currently studying towards it) would be highly desirable In return Salary up to 32,000 DOE Excellent training and development Friendly, supportive team Long-term career progression Full-time permanent position If you're looking for a role where you can continue to develop your IT career and make a real impact from day one, we'd love to hear from you. Thank you for your application Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If your experience closely matches our client's requirements, we will contact you to discuss the opportunity in more detail. If you do not hear from us within 7 working days , unfortunately your application has not been successful on this occasion. Thank you for your interest in Newman Personnel , and we wish you every success with your job search.
Role: Senior Business Analyst Location: London (Onsite) - Duration: FTC Role Summary With Client's strategic priorities focused on leveraging data and transforming our operating model, this role offers a unique opportunity to contribute to innovative projects that drive our success. As a Business Analyst, you will work closely with cross functional teams to analyse business processes, gather requirements, and support the implementation of solutions that enhance efficiency and effectiveness. Role Responsibilities Conduct interviews and workshops with stakeholders to understand business needs. Document detailed business requirements and use cases. Collaborate with IT teams to ensure technical feasibility. Analyze existing business processes to identify areas for enhancement. Develop process models and workflows to optimize operations. Recommend and implement solutions to increase efficiency and productivity. Build and maintain strong relationships with internal and external stakeholders. Facilitate regular meetings to communicate project updates and gather feedback. Act as a liaison between business units and IT to ensure effective collaboration. Gather and analyze data to support business decision making. Create comprehensive reports and dashboards for stakeholders. Ensure data accuracy and integrity in reporting processes. Assist in defining project scope, objectives, and deliverables. Coordinate with project teams to ensure alignment and timely delivery. Monitor project progress and report on status to management. Technical Qualifications Proven 7+ years' experience in business analysis and 3 years' experience within the London market insurance industry. Proven experience analyzing underwriting projects. Flexibility in methodologies: adapt seamlessly between agile and waterfall methodologies. Understanding of product management and Agile. Preferred experience working with AI projects, however not a necessary requirement. Preferred experience working on integration projects. General Qualifications Curiosity and innovation are built into working habits. Confidence to challenge the status quo. Exceptional people skills, both written and verbal communication. Willing to leverage AI for efficiency and opportunities. Problem solving expertise. Proven commitment to excellence. Possess an analytical mindset. Strong stakeholder management skills. Education Requirements Bachelor's or master's degree in relevant field.
27/07/2026
Full time
Role: Senior Business Analyst Location: London (Onsite) - Duration: FTC Role Summary With Client's strategic priorities focused on leveraging data and transforming our operating model, this role offers a unique opportunity to contribute to innovative projects that drive our success. As a Business Analyst, you will work closely with cross functional teams to analyse business processes, gather requirements, and support the implementation of solutions that enhance efficiency and effectiveness. Role Responsibilities Conduct interviews and workshops with stakeholders to understand business needs. Document detailed business requirements and use cases. Collaborate with IT teams to ensure technical feasibility. Analyze existing business processes to identify areas for enhancement. Develop process models and workflows to optimize operations. Recommend and implement solutions to increase efficiency and productivity. Build and maintain strong relationships with internal and external stakeholders. Facilitate regular meetings to communicate project updates and gather feedback. Act as a liaison between business units and IT to ensure effective collaboration. Gather and analyze data to support business decision making. Create comprehensive reports and dashboards for stakeholders. Ensure data accuracy and integrity in reporting processes. Assist in defining project scope, objectives, and deliverables. Coordinate with project teams to ensure alignment and timely delivery. Monitor project progress and report on status to management. Technical Qualifications Proven 7+ years' experience in business analysis and 3 years' experience within the London market insurance industry. Proven experience analyzing underwriting projects. Flexibility in methodologies: adapt seamlessly between agile and waterfall methodologies. Understanding of product management and Agile. Preferred experience working with AI projects, however not a necessary requirement. Preferred experience working on integration projects. General Qualifications Curiosity and innovation are built into working habits. Confidence to challenge the status quo. Exceptional people skills, both written and verbal communication. Willing to leverage AI for efficiency and opportunities. Problem solving expertise. Proven commitment to excellence. Possess an analytical mindset. Strong stakeholder management skills. Education Requirements Bachelor's or master's degree in relevant field.
Finance Business Systems Analyst We are working with a well-established and growing manufacturing business with a reputation for quality, innovation, and engineering excellence. Operating within a complex production environment, they combine skilled craftsmanship with modern manufacturing techniques to deliver high-quality products to customers worldwide. As part of their continued growth, they are seeking a Finance Business Systems Analyst to support and enhance the systems, reporting, and processes that underpin their operations, this role is located in Wroxham, Norfolk. As a Finance Business Systems Analyst, you will play a key role in supporting and developing the systems that drive business performance across multiple departments. Reporting to the Data & Reporting Analyst, this role sits within the Finance function while working closely with Production, Purchasing, Engineering, Projects, and other operational teams. With a primary focus on Microsoft Dynamics NAV (Navision), you will be responsible for improving business processes, enhancing reporting capabilities, maintaining system integrity, and ensuring users maximise the value of the organisation's business systems. This is an excellent opportunity for someone who enjoys combining ERP expertise, business process improvement, reporting, and user support within a fast-paced manufacturing environment. This is a hybrid role, with employees expected to work three days per week from the office and two days per week from home. Key Responsibilities of Finance Business Systems Analyst ERP System Support & Development Act as the primary business support contact for Microsoft Dynamics NAV (Navision) Work with users across departments to improve ERP usage and business processes Assist with system configuration, testing, upgrades, and enhancements Identify opportunities to streamline workflows and improve data accuracy Support integrations between Navision and other business systems Provide day-to-day support to users across the business, ensuring systems continue to meet operational requirements Develop, maintain, and improve reports using ERP data, Power Query, SQL, and reporting tools Create operational and financial reports for departments across the business Support management reporting and KPI development Produce and maintain production reporting to provide visibility of manufacturing progress, labour performance, and key operational metrics Ensure reporting accuracy, consistency, and usability Assist departments in extracting, analysing, and interpreting data to support decision-making Work closely with Production teams to support the effective use of ERP systems throughout the manufacturing process Provide support and administration for production job cards, ensuring accurate capture and reporting of labour and production activity Support the ongoing development of systems and reporting to improve visibility of operational performance and efficiency Build strong working relationships with Finance, Production, Purchasing, Projects, Engineering, and other departments Gather and document business requirements for system and reporting improvements Troubleshoot day-to-day systems and reporting issues Deliver user training and ongoing support where required Review existing processes and recommend improvements through better use of systems, automation, and digital solutions Support the implementation of new systems, modules, and business improvement initiatives Maintain system documentation, procedures, and reporting standards Experience & Skills of Finance Business Systems Analyst Possess strong finance and accounting knowledge, including balance sheet, P&L, double-entry accounting, stock and inventory processes, and core ERP financial workflows Have previous experience working as a Business Systems Analyst, ERP Analyst, or in a similar role Have significant experience supporting, developing, and administering ERP systems, with strong Microsoft Dynamics NAV (Navision) experience essential Have experience creating reports using SQL and/or Power Query Demonstrate a strong understanding of business processes across finance, manufacturing, and operations Have excellent analytical, problem-solving, and communication skills Experience within manufacturing, engineering, or project-based environments Knowledge of Microsoft Dynamics Business Central Experience supporting ERP implementations, upgrades, or digital transformation projects Understanding of financial and operational reporting requirements Qualifications of Finance Business Systems Analyst Relevant qualification in Business Systems, Information Technology, Finance, or equivalent experience Applicants must have the legal right to live and work in the UK.
27/07/2026
Full time
Finance Business Systems Analyst We are working with a well-established and growing manufacturing business with a reputation for quality, innovation, and engineering excellence. Operating within a complex production environment, they combine skilled craftsmanship with modern manufacturing techniques to deliver high-quality products to customers worldwide. As part of their continued growth, they are seeking a Finance Business Systems Analyst to support and enhance the systems, reporting, and processes that underpin their operations, this role is located in Wroxham, Norfolk. As a Finance Business Systems Analyst, you will play a key role in supporting and developing the systems that drive business performance across multiple departments. Reporting to the Data & Reporting Analyst, this role sits within the Finance function while working closely with Production, Purchasing, Engineering, Projects, and other operational teams. With a primary focus on Microsoft Dynamics NAV (Navision), you will be responsible for improving business processes, enhancing reporting capabilities, maintaining system integrity, and ensuring users maximise the value of the organisation's business systems. This is an excellent opportunity for someone who enjoys combining ERP expertise, business process improvement, reporting, and user support within a fast-paced manufacturing environment. This is a hybrid role, with employees expected to work three days per week from the office and two days per week from home. Key Responsibilities of Finance Business Systems Analyst ERP System Support & Development Act as the primary business support contact for Microsoft Dynamics NAV (Navision) Work with users across departments to improve ERP usage and business processes Assist with system configuration, testing, upgrades, and enhancements Identify opportunities to streamline workflows and improve data accuracy Support integrations between Navision and other business systems Provide day-to-day support to users across the business, ensuring systems continue to meet operational requirements Develop, maintain, and improve reports using ERP data, Power Query, SQL, and reporting tools Create operational and financial reports for departments across the business Support management reporting and KPI development Produce and maintain production reporting to provide visibility of manufacturing progress, labour performance, and key operational metrics Ensure reporting accuracy, consistency, and usability Assist departments in extracting, analysing, and interpreting data to support decision-making Work closely with Production teams to support the effective use of ERP systems throughout the manufacturing process Provide support and administration for production job cards, ensuring accurate capture and reporting of labour and production activity Support the ongoing development of systems and reporting to improve visibility of operational performance and efficiency Build strong working relationships with Finance, Production, Purchasing, Projects, Engineering, and other departments Gather and document business requirements for system and reporting improvements Troubleshoot day-to-day systems and reporting issues Deliver user training and ongoing support where required Review existing processes and recommend improvements through better use of systems, automation, and digital solutions Support the implementation of new systems, modules, and business improvement initiatives Maintain system documentation, procedures, and reporting standards Experience & Skills of Finance Business Systems Analyst Possess strong finance and accounting knowledge, including balance sheet, P&L, double-entry accounting, stock and inventory processes, and core ERP financial workflows Have previous experience working as a Business Systems Analyst, ERP Analyst, or in a similar role Have significant experience supporting, developing, and administering ERP systems, with strong Microsoft Dynamics NAV (Navision) experience essential Have experience creating reports using SQL and/or Power Query Demonstrate a strong understanding of business processes across finance, manufacturing, and operations Have excellent analytical, problem-solving, and communication skills Experience within manufacturing, engineering, or project-based environments Knowledge of Microsoft Dynamics Business Central Experience supporting ERP implementations, upgrades, or digital transformation projects Understanding of financial and operational reporting requirements Qualifications of Finance Business Systems Analyst Relevant qualification in Business Systems, Information Technology, Finance, or equivalent experience Applicants must have the legal right to live and work in the UK.
Position: Finance Business Systems Analyst Location: Wroxham, Norfolk (Hybrid - 3 days office / 2 days home) Rate/Salary: £40K Type: Permanent / Full-Time HSB Technical Ltd is a leading specialist recruiter across Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. We connect skilled professionals with reputable clients in the UK and internationally. Visit our website or LinkedIn to learn more. Typically this person will: Be an experienced Business Systems or ERP Analyst with strong finance and accounting knowledge, supporting and improving core business systems within a manufacturing or engineering environment. They will play a key role in enhancing ERP performance, improving reporting capability, and ensuring accurate financial and operational data across the business. This individual will act as a key link between Finance, Production, Engineering, Purchasing, and Projects teams, supporting system improvements and driving process efficiency through Microsoft Dynamics NAV (Navision). Key Responsibilities: Act as primary support contact for Microsoft Dynamics NAV (Navision) ERP system Support users across Finance, Production, Engineering, Purchasing and Projects Improve business processes and ensure optimal use of ERP systems Assist with system configuration, testing, upgrades and enhancements Support integration between Navision and other business systems Develop and maintain reports using SQL, Power Query and ERP reporting tools Produce financial and operational reporting including KPIs and production metrics Support boat build reporting including labour, progress and cost tracking Ensure data integrity, consistency and reporting accuracy across systems Support production job cards and labour capture processes Work closely with Finance on cost tracking and financial reporting Gather and document business requirements for system improvements Troubleshoot system and reporting issues across departments Deliver user training and ongoing system support Identify and implement continuous improvement opportunities Maintain system documentation and reporting standards Essential Skills & Qualifications: Strong finance and accounting knowledge (P&L, balance sheet, double-entry bookkeeping) Proven experience as a Business Systems Analyst / ERP Analyst or similar role Strong hands-on experience with Microsoft Dynamics NAV (Navision) Experience developing reports using SQL and/or Power Query Strong understanding of manufacturing, production or operational business processes Excellent analytical, problem-solving and communication skills Ability to work across multiple departments and manage stakeholder relationships High attention to detail with a continuous improvement mindset Strong organisational skills and ability to work independently Desirable Experience: Experience within manufacturing, engineering, marine or shipbuilding environments Knowledge of Microsoft Dynamics Business Central Experience supporting ERP upgrades or implementation projects Understanding of production/boat build or project-based costing This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
27/07/2026
Full time
Position: Finance Business Systems Analyst Location: Wroxham, Norfolk (Hybrid - 3 days office / 2 days home) Rate/Salary: £40K Type: Permanent / Full-Time HSB Technical Ltd is a leading specialist recruiter across Power & Propulsion, Shipbuilding, Shipping & Energy, and Aerospace sectors. We connect skilled professionals with reputable clients in the UK and internationally. Visit our website or LinkedIn to learn more. Typically this person will: Be an experienced Business Systems or ERP Analyst with strong finance and accounting knowledge, supporting and improving core business systems within a manufacturing or engineering environment. They will play a key role in enhancing ERP performance, improving reporting capability, and ensuring accurate financial and operational data across the business. This individual will act as a key link between Finance, Production, Engineering, Purchasing, and Projects teams, supporting system improvements and driving process efficiency through Microsoft Dynamics NAV (Navision). Key Responsibilities: Act as primary support contact for Microsoft Dynamics NAV (Navision) ERP system Support users across Finance, Production, Engineering, Purchasing and Projects Improve business processes and ensure optimal use of ERP systems Assist with system configuration, testing, upgrades and enhancements Support integration between Navision and other business systems Develop and maintain reports using SQL, Power Query and ERP reporting tools Produce financial and operational reporting including KPIs and production metrics Support boat build reporting including labour, progress and cost tracking Ensure data integrity, consistency and reporting accuracy across systems Support production job cards and labour capture processes Work closely with Finance on cost tracking and financial reporting Gather and document business requirements for system improvements Troubleshoot system and reporting issues across departments Deliver user training and ongoing system support Identify and implement continuous improvement opportunities Maintain system documentation and reporting standards Essential Skills & Qualifications: Strong finance and accounting knowledge (P&L, balance sheet, double-entry bookkeeping) Proven experience as a Business Systems Analyst / ERP Analyst or similar role Strong hands-on experience with Microsoft Dynamics NAV (Navision) Experience developing reports using SQL and/or Power Query Strong understanding of manufacturing, production or operational business processes Excellent analytical, problem-solving and communication skills Ability to work across multiple departments and manage stakeholder relationships High attention to detail with a continuous improvement mindset Strong organisational skills and ability to work independently Desirable Experience: Experience within manufacturing, engineering, marine or shipbuilding environments Knowledge of Microsoft Dynamics Business Central Experience supporting ERP upgrades or implementation projects Understanding of production/boat build or project-based costing This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
Information Vulnerability Analyst - Staffordshire Our client is looking for an Information Vulnerability Analyst to join their growing Information Security team. This is a key role focused on identifying, assessing, and mitigating security vulnerabilities across IT, OT, cloud, and SaaS environments. You will work closely with infrastructure, applications, and operations teams to ensure that risks are effectively managed and remediated. This position is ideal for someone who is proactive rather than reactive someone who enjoys identifying vulnerabilities before they become issues and takes ownership of driving them through to resolution. We are looking for a hands-on individual who thrives in a collaborative environment. You will work closely with service desk, networking, and infrastructure teams, influencing stakeholders and ensuring a joined-up approach to vulnerability management across the organisation. Key Responsibilities Manage the global vulnerability management process and associated platforms Perform regular vulnerability scans across IT, OT, and SaaS environments using industry-standard tools Coordinate and manage third-party security penetration testing across internal and external systems Analyse scan results, prioritise vulnerabilities, and drive remediation through to completion Maintain and enhance vulnerability management processes and reporting frameworks Contribute to the risk register and support ongoing security improvements Track remediation progress and report on risk posture to senior stakeholders Work closely with IT and engineering teams to ensure secure configurations and effective patch management Identify root causes of vulnerabilities and support long-term solutions Support compliance with frameworks such as NIST and Cyber Essentials Assist with threat modelling and risk assessments Maintain documentation, procedures, and security best practices Proactively identify opportunities to strengthen the organisation s overall security posture This is a fantastic opportunity to make a real impact in a business that values proactive security and continuous improvement. If this sounds like the right next step in your career, we d love to hear from you. This is an onsite position with opportunities for progression and development. For more info, please get in touch.
27/07/2026
Full time
Information Vulnerability Analyst - Staffordshire Our client is looking for an Information Vulnerability Analyst to join their growing Information Security team. This is a key role focused on identifying, assessing, and mitigating security vulnerabilities across IT, OT, cloud, and SaaS environments. You will work closely with infrastructure, applications, and operations teams to ensure that risks are effectively managed and remediated. This position is ideal for someone who is proactive rather than reactive someone who enjoys identifying vulnerabilities before they become issues and takes ownership of driving them through to resolution. We are looking for a hands-on individual who thrives in a collaborative environment. You will work closely with service desk, networking, and infrastructure teams, influencing stakeholders and ensuring a joined-up approach to vulnerability management across the organisation. Key Responsibilities Manage the global vulnerability management process and associated platforms Perform regular vulnerability scans across IT, OT, and SaaS environments using industry-standard tools Coordinate and manage third-party security penetration testing across internal and external systems Analyse scan results, prioritise vulnerabilities, and drive remediation through to completion Maintain and enhance vulnerability management processes and reporting frameworks Contribute to the risk register and support ongoing security improvements Track remediation progress and report on risk posture to senior stakeholders Work closely with IT and engineering teams to ensure secure configurations and effective patch management Identify root causes of vulnerabilities and support long-term solutions Support compliance with frameworks such as NIST and Cyber Essentials Assist with threat modelling and risk assessments Maintain documentation, procedures, and security best practices Proactively identify opportunities to strengthen the organisation s overall security posture This is a fantastic opportunity to make a real impact in a business that values proactive security and continuous improvement. If this sounds like the right next step in your career, we d love to hear from you. This is an onsite position with opportunities for progression and development. For more info, please get in touch.
Business Analyst Outside IR35 Contract until 18th Dec. 2026 Crewe - Hybrid - 2-days per week We are recruiting for a Business Analyst to support complex, high-impact IT change initiatives within a fast-paced automotive and manufacturing environment. This contract role will focus on understanding business needs, shaping clear requirements, supporting solution design, and ensuring change activity delivers measurable value and practical outcomes. As a Business Analyst , you will work closely with stakeholders across IT, operational teams, suppliers and senior leadership, helping to turn business challenges into structured insights, clear requirements and actionable solutions. This is a role for someone confident, proactive and comfortable asking the right questions, challenging assumptions and bringing clarity to complex change. Key responsibilities: Lead end-to-end business analysis activity across complex IT change initiatives, from discovery through to delivery and benefits realisation. Elicit, analyse, document and manage high-quality requirements, ensuring they are clearly linked to business outcomes and value. Translate business problems into structured insights, process models, user stories, acceptance criteria and practical recommendations. Support business case development, including benefits definition, cost/benefit analysis and impact assessment. Work with stakeholders at all levels, including senior stakeholders, to clarify priorities, challenge constructively and drive alignment. Validate solution designs to ensure they meet business needs, expected outcomes and operational requirements. Define and assure non-functional requirements, including availability, performance, security, resilience, scalability, supportability and operational readiness. Apply systems thinking to understand upstream and downstream impacts across processes, applications, data, suppliers, operational teams and business outcomes. Work with third-party suppliers, delivery partners and systems integrators to ensure requirements are understood and outputs are validated. Produce clear, consistent and high-quality BA artefacts with strong traceability, governance and delivery confidence. Key skills and experience required: Strong experience delivering business analysis within complex IT change environments. Proven requirements engineering, process modelling, data analysis and solution evaluation skills. Experience working across both Agile and Waterfall delivery models. Confident creating user stories and acceptance criteria, including Given / When / Then acceptance criteria in GHERKIN format. Strong stakeholder management and communication skills, with the ability to influence without authority. Ability to manage ambiguity, challenge appropriately and bring structure to complex or conflicting requirements. Experience contributing to business cases, benefits definition, impact assessments and value-led delivery. Strong planning, organisation and prioritisation skills across multiple workstreams. Experience working with cloud, infrastructure, integration or enterprise systems would be highly beneficial. Exposure to digital transformation, multi-system change, legacy modernisation or process digitisation would be advantageous. Experience within manufacturing, automotive or another complex operational environment would be beneficial. Microsoft and SAP-based systems experience would be preferred. A recognised Business Analysis qualification from BCS or IIBA above entry or foundation level would be highly desirable. If you are an experienced Business Analyst with a strong background in complex IT change, stakeholder engagement and value-led delivery, this contract opportunity offers the chance to contribute to high-impact transformation activity within a complex operational environment. Please note, this role is deemed outside of IR35 - you will be operating as a Limited company Contractor.
27/07/2026
Contractor
Business Analyst Outside IR35 Contract until 18th Dec. 2026 Crewe - Hybrid - 2-days per week We are recruiting for a Business Analyst to support complex, high-impact IT change initiatives within a fast-paced automotive and manufacturing environment. This contract role will focus on understanding business needs, shaping clear requirements, supporting solution design, and ensuring change activity delivers measurable value and practical outcomes. As a Business Analyst , you will work closely with stakeholders across IT, operational teams, suppliers and senior leadership, helping to turn business challenges into structured insights, clear requirements and actionable solutions. This is a role for someone confident, proactive and comfortable asking the right questions, challenging assumptions and bringing clarity to complex change. Key responsibilities: Lead end-to-end business analysis activity across complex IT change initiatives, from discovery through to delivery and benefits realisation. Elicit, analyse, document and manage high-quality requirements, ensuring they are clearly linked to business outcomes and value. Translate business problems into structured insights, process models, user stories, acceptance criteria and practical recommendations. Support business case development, including benefits definition, cost/benefit analysis and impact assessment. Work with stakeholders at all levels, including senior stakeholders, to clarify priorities, challenge constructively and drive alignment. Validate solution designs to ensure they meet business needs, expected outcomes and operational requirements. Define and assure non-functional requirements, including availability, performance, security, resilience, scalability, supportability and operational readiness. Apply systems thinking to understand upstream and downstream impacts across processes, applications, data, suppliers, operational teams and business outcomes. Work with third-party suppliers, delivery partners and systems integrators to ensure requirements are understood and outputs are validated. Produce clear, consistent and high-quality BA artefacts with strong traceability, governance and delivery confidence. Key skills and experience required: Strong experience delivering business analysis within complex IT change environments. Proven requirements engineering, process modelling, data analysis and solution evaluation skills. Experience working across both Agile and Waterfall delivery models. Confident creating user stories and acceptance criteria, including Given / When / Then acceptance criteria in GHERKIN format. Strong stakeholder management and communication skills, with the ability to influence without authority. Ability to manage ambiguity, challenge appropriately and bring structure to complex or conflicting requirements. Experience contributing to business cases, benefits definition, impact assessments and value-led delivery. Strong planning, organisation and prioritisation skills across multiple workstreams. Experience working with cloud, infrastructure, integration or enterprise systems would be highly beneficial. Exposure to digital transformation, multi-system change, legacy modernisation or process digitisation would be advantageous. Experience within manufacturing, automotive or another complex operational environment would be beneficial. Microsoft and SAP-based systems experience would be preferred. A recognised Business Analysis qualification from BCS or IIBA above entry or foundation level would be highly desirable. If you are an experienced Business Analyst with a strong background in complex IT change, stakeholder engagement and value-led delivery, this contract opportunity offers the chance to contribute to high-impact transformation activity within a complex operational environment. Please note, this role is deemed outside of IR35 - you will be operating as a Limited company Contractor.
We are seeking a highly technical Business Intelligence Engineer to join our growing BI team. Key Responsibilities Design, build, and maintain a robust data warehouse. Oversee ingestion of varied and complex datasets at scale. Collaborate with Data Engineers and BI Analysts to design, implement, and optimize data warehouse schemas. Architect, build, and maintain user friendly dashboards and complex data visualizations. Champion data quality and implement automation pipelines to ensure accuracy, reliability, and timeliness. Drive improvements in data governance and uphold best in class data management practices. Communicate complex technical concepts clearly to all levels of the organization, including the C suite. Mentor BI Analysts and upskill the team in technical competencies and best practices. Required Skills & Qualifications Expert SQL: Master level proficiency in writing, optimizing, and troubleshooting complex SQL queries. Strong programming skills in Python (or a similar language) for data manipulation and automation. Deep knowledge of modern database and data warehouse design principles. Extensive experience with industry leading BI tools such as Tableau. Solid experience using source control (e.g., Git). Exceptional verbal and written communication skills; ability to translate technical concepts for non technical audiences. Desirable Skills (Nice to Have) Experience with ingestion tooling and orchestration platforms for automated data pipelines. Experience with cloud data platforms such as Snowflake, BigQuery, or Redshift. Knowledge of C# and .NET environment. Experience with AI assisted development tools such as GitHub Copilot or AI enhanced data workflows. We provide accommodations for applicants and employees who require it.
27/07/2026
Full time
We are seeking a highly technical Business Intelligence Engineer to join our growing BI team. Key Responsibilities Design, build, and maintain a robust data warehouse. Oversee ingestion of varied and complex datasets at scale. Collaborate with Data Engineers and BI Analysts to design, implement, and optimize data warehouse schemas. Architect, build, and maintain user friendly dashboards and complex data visualizations. Champion data quality and implement automation pipelines to ensure accuracy, reliability, and timeliness. Drive improvements in data governance and uphold best in class data management practices. Communicate complex technical concepts clearly to all levels of the organization, including the C suite. Mentor BI Analysts and upskill the team in technical competencies and best practices. Required Skills & Qualifications Expert SQL: Master level proficiency in writing, optimizing, and troubleshooting complex SQL queries. Strong programming skills in Python (or a similar language) for data manipulation and automation. Deep knowledge of modern database and data warehouse design principles. Extensive experience with industry leading BI tools such as Tableau. Solid experience using source control (e.g., Git). Exceptional verbal and written communication skills; ability to translate technical concepts for non technical audiences. Desirable Skills (Nice to Have) Experience with ingestion tooling and orchestration platforms for automated data pipelines. Experience with cloud data platforms such as Snowflake, BigQuery, or Redshift. Knowledge of C# and .NET environment. Experience with AI assisted development tools such as GitHub Copilot or AI enhanced data workflows. We provide accommodations for applicants and employees who require it.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
27/07/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Role Overview Information Security is responsible for the stability, maturity, and continuous improvement of the firm's operational security and privacy controls. This includes leading the monitoring, detection, response, and management of cyber and data related risks while ensuring compliance with UK GDPR, industry standards (ISO27001), and client expectations. The role plays a key role in the operational management of security and privacy risk across the firm's technology environment and works with third party service providers to ensure effective threat detection, incident response, data protection controls, and operational workflows for GDPR compliance. It is a hands on technical role requiring strong analytical skills, attention to detail, and a proactive mindset. The ideal candidate will have practical experience with Microsoft security and compliance technologies, an interest in learning advanced detection and automation techniques, and a desire to contribute to a growing, high performing security operations capability. Key Responsibilities Monitor security event identification via the third party security operations service. Triage, analyse, and investigate incidents to validate potential threats, anomalies, or policy violations. Coordinate incident response activities including containment, evidence collection, documentation, and recovery support. Contribute to threat hunting activities using KQL queries and intelligence led techniques. Maintain accurate incident records, ensuring actions and outcomes are logged to a high standard. Facilitate security testing and awareness through threat simulations. Support the triage and processing of data subject rights (DSR) requests, including subject access requests (SARs). Conduct data discovery and collection across systems, ensuring completeness and accuracy. Support DPIA processes through data mapping, evidence gathering, and risk assessment input. Help maintain and tune Microsoft Defender, Sentinel, and Purview policies, analytics rules, alerts, and workflows. Support the development, testing, and maintenance of automated playbooks and response actions (e.g., Logic Apps). Verify compliance with expected practice in the operation of technology services, including security baseline and access right reviews. Support vulnerability management by tracking remediation, validating fixes, and assisting with reporting. Gather and analyse data to help identify trends, gaps, and areas for control improvement. Assist with periodic control reviews, audits, and compliance checks as required. Prepare operational reports, dashboards, and metrics for the Team Lead and wider stakeholders. Develop and maintain playbooks, runbooks, and procedural documentation. Contribute to continuous improvement activities, including identifying opportunities to streamline operations. Ensure all actions adhere to internal policies, regulatory requirements, and industry best practice. Essential Qualifications and Experience 3+ years' experience working in a security operations, IT security, privacy operations, or related technical role. Familiarity with Microsoft Defender XDR, Microsoft Sentinel (SIEM/SOAR), Privacy Management Solutions (e.g., Purview, OneTrust). Basic understanding of key cybersecurity and privacy concepts, such as threat detection and analysis, incident response lifecycle, vulnerability and exposure management, data privacy principles and data subject rights. Experience analysing logs, alerts, or data from security tools. Strong documentation, investigation, and analytical skills. Desirable Qualifications and Experience Hands on experience writing KQL queries, PowerShell, or CLI commands. Exposure to automation or playbooks (Logic Apps, Defender workflows). Knowledge of frameworks such as MITRE ATT&CK or NIST CSF. Relevant certifications such as SC 900, SC 200 (or working toward), AZ 900, AZ 500, CISSP, CIPP/E, CompTIA Security+, Foundation level data privacy certifications (e.g., BCS Certificate in Data Protection). Key Skills and Attributes Strong problem solving ability and attention to detail. Curious and proactive mindset with willingness to learn. Effective communicator able to document findings clearly and concisely. Highly organised and able to manage multiple tasks with competing priorities. Collaborative team player with a commitment to continuous improvement. Ability to work with sensitive data responsibly and confidentially.
27/07/2026
Full time
Role Overview Information Security is responsible for the stability, maturity, and continuous improvement of the firm's operational security and privacy controls. This includes leading the monitoring, detection, response, and management of cyber and data related risks while ensuring compliance with UK GDPR, industry standards (ISO27001), and client expectations. The role plays a key role in the operational management of security and privacy risk across the firm's technology environment and works with third party service providers to ensure effective threat detection, incident response, data protection controls, and operational workflows for GDPR compliance. It is a hands on technical role requiring strong analytical skills, attention to detail, and a proactive mindset. The ideal candidate will have practical experience with Microsoft security and compliance technologies, an interest in learning advanced detection and automation techniques, and a desire to contribute to a growing, high performing security operations capability. Key Responsibilities Monitor security event identification via the third party security operations service. Triage, analyse, and investigate incidents to validate potential threats, anomalies, or policy violations. Coordinate incident response activities including containment, evidence collection, documentation, and recovery support. Contribute to threat hunting activities using KQL queries and intelligence led techniques. Maintain accurate incident records, ensuring actions and outcomes are logged to a high standard. Facilitate security testing and awareness through threat simulations. Support the triage and processing of data subject rights (DSR) requests, including subject access requests (SARs). Conduct data discovery and collection across systems, ensuring completeness and accuracy. Support DPIA processes through data mapping, evidence gathering, and risk assessment input. Help maintain and tune Microsoft Defender, Sentinel, and Purview policies, analytics rules, alerts, and workflows. Support the development, testing, and maintenance of automated playbooks and response actions (e.g., Logic Apps). Verify compliance with expected practice in the operation of technology services, including security baseline and access right reviews. Support vulnerability management by tracking remediation, validating fixes, and assisting with reporting. Gather and analyse data to help identify trends, gaps, and areas for control improvement. Assist with periodic control reviews, audits, and compliance checks as required. Prepare operational reports, dashboards, and metrics for the Team Lead and wider stakeholders. Develop and maintain playbooks, runbooks, and procedural documentation. Contribute to continuous improvement activities, including identifying opportunities to streamline operations. Ensure all actions adhere to internal policies, regulatory requirements, and industry best practice. Essential Qualifications and Experience 3+ years' experience working in a security operations, IT security, privacy operations, or related technical role. Familiarity with Microsoft Defender XDR, Microsoft Sentinel (SIEM/SOAR), Privacy Management Solutions (e.g., Purview, OneTrust). Basic understanding of key cybersecurity and privacy concepts, such as threat detection and analysis, incident response lifecycle, vulnerability and exposure management, data privacy principles and data subject rights. Experience analysing logs, alerts, or data from security tools. Strong documentation, investigation, and analytical skills. Desirable Qualifications and Experience Hands on experience writing KQL queries, PowerShell, or CLI commands. Exposure to automation or playbooks (Logic Apps, Defender workflows). Knowledge of frameworks such as MITRE ATT&CK or NIST CSF. Relevant certifications such as SC 900, SC 200 (or working toward), AZ 900, AZ 500, CISSP, CIPP/E, CompTIA Security+, Foundation level data privacy certifications (e.g., BCS Certificate in Data Protection). Key Skills and Attributes Strong problem solving ability and attention to detail. Curious and proactive mindset with willingness to learn. Effective communicator able to document findings clearly and concisely. Highly organised and able to manage multiple tasks with competing priorities. Collaborative team player with a commitment to continuous improvement. Ability to work with sensitive data responsibly and confidentially.
