Ascent People Ltd
Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.
Senior IT Support (3rd Line) - VMware, O365, Automation Location: East Midlands Industry: IT Salary: £30,000 - £40,000 per annum + Pension, Flexi start/finish Posted: 14/08/2018 Description Senior IT Support, 3rd Line, Infrastructure Engineer, MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls - UK Technology Leader - 33-38K, East Midlands A role to kick all others into touch - Join the best of the best and push yourself to provide a first class 3rd line IT Support Service to rival all others - Easily the Best UK IT Support role available today UK Technology leader is looking for a Senior IT Support / 3rd Line Engineer to work in a busy support and service desk environment. Technical environment: MS Windows XP/7, Server 2008/2012, O365, AD, CISCO, SCCM, VMware, Networking, Switches/Routers/Firewalls Responsibilities Using ITSM processes, provide in depth technical support to business users, IT colleagues, team suppliers and partners/sponsors across the broad IT Services and Systems. Proactively manage and monitor the "run" elements of our core IT infrastructure. Identifying and addressing faults and issues before they impact service availability. Act as a mentor and senior escalation point for 1st and 2nd level support personnel. Transition new services into early life support, ensuring handover plans and all supporting documentation is relevant and regularly kept up to date. Proactively look to improve and add efficiency to current process and exercise judgment in the decision-making process in order to provide excellent customer experience. Working with all areas of the IT Team with regards to planning and implementation of Changes and major project work. Contribute to knowledge tools and communities, and ensure learnings are shared for reuse. Be part of a team providing out of hours support via an on call rota (1 in 4). Technical Skills Extensive Windows Client and Server OS setup, configuration, deployment and management Advanced Active Directory, DNS, DHCP, Group Policy. On premise Exchange and/or Office365 Configuration. Microsoft Core Platform/Back Office Server Technology (Skype, Lync, SQL, SCOM, SCCM) VMWare ESXi Enterprise Storage Solutions - SAN, NAS, Replication Core Networking (LAN/DC/WIFI, Switching, Routing, Firewalls) Mobile device deployment, support and management. Scripting, PowerShell, Chef Candidate Profile Experience working in a comparable role in an enterprise environment. Confident, self-motivated and passionate about the customer experience. Excellent listening, interpersonal, written, oral and presentation communication skills. A methodical and structured approach to problem solving, selecting and effectively utilising appropriate methods, procedures, tools, equipment and standards, to meet all targets set. Superior analytical, evaluative, and problem-solving abilities. Used to working and adhering to the ITIL Framework for Service Design, Transition and Operations. Benefits Salary: £33,000 - £38,000 plus Pension, Health, Free parking and accessible by public transport. Commute from Leicester, South Nottingham, and Derby.
Onyx-Conseil
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
