353 jobs found

IT Support Manager - Service Desk Location: East Midlands Industry: IT Salary: £40,000 - £45,000 per annum + benefits This role involves managing a small service desk team to improve customer satisfaction KPIs, working closely with 3rd party IT service providers while maintaining high support standards. The position is office based with UK site visits. We are looking for an IT Support Manager with experience of running/building a Service Desk, who can introduce best practice while maintaining a culture of accountability and ownership, and who is willing to dedicate 20% of their time to hands on work. Responsibilities Develop and grow the service desk team to improve customer satisfaction KPIs. Maintain and enforce high level support standards and procedures. Improve quality of work and processes while focusing on customer satisfaction. Qualifications and Experience 5+ years of service desk/IT support experience, including team leadership/management duties. Experience in a customer service role alongside IT technicians and engineers. Experience utilising the ITIL framework in the delivery of IT services; ITIL certification a bonus. Experience in desktop support with Microsoft and Office 365 suite (Outlook, Exchange, etc.). Benefits: Free parking onsite, flexible working arrangements after settling in, and office in the East Midlands, commutable from Derby, Nottingham, and Leicester. Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered.

Ascent People Ltd in East Midlands is seeking a C# Developer to work on desktop applications using .NET, WPF, WinForms and SQL Server. The role is permanent and sits in a capable development team reporting to the Development Manager. You will translate business requirements into robust software, contribute in an Agile/Scrum environment, and mentor junior engineers. Salary is up to £45,000 with pension and 25 days holiday.

Company Description We're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description We are looking for an experienced Cloud Engineer to join our team supporting and developing our global platforms. As part of the On-Premise and Cloud Operations team, you'll be responsible for the day-to-day operation, support and optimisation of key IT platforms across both on-premise and cloud environments. This team is a key part of the wider IT Engineering function, ensuring platform stability, high service availability, and efficient incident resolution, while contributing to continuous improvement initiatives across tooling, automation and processes. You will have experience as a multi-skilled and highly adaptable engineer who can support operational delivery, while looking to develop deeper technical expertise in one or more technology areas. Qualifications Preferred experience using Citrix XenServer, Virtual Apps and Desktops. Proven experience with Identity and Access technologies, such as Okta and Entra ID. Knowledge of Cloud technologies such as M365, AVD and GCP. Experience using Exchange SE/Online and Cisco ESA is desirable. Commercial experience with Active Directory/Group Policy is required. Understanding of Ivanti UWM. Monitoring and logging tools such as Splunk. Experience in using PowerShell scripting is preferred. Building access and monitoring technologies, such as Net2/CCTV. Additional Information Installing, managing, and monitoring highly available Citrix infrastructure. Managing and monitoring mail services, Exchange, and ESA. Managing and monitoring identity and access using Okta and Entra ID. Optimising the M365 environment for the business. Troubleshooting complex issues and drive them to resolution. Writing scripts to automate processes and accelerate common tasks. Managing Group Policy and personalisation. Maintaining up-to-date documentation and share knowledge with the team. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Technician Department: Operations - IT Employment Type: Permanent Location: Stoke-on-Trent Description Sumer is a leading professional services group supporting regional SMEs across the UK and Ireland. As we continue to scale, we are integrating high quality accountancy firms into a national organisation with strong local presence. We are seeking a proactive and skilled IT Support Technician (2nd Line) to support our DPC hub. This role combines on site end user support with close collaboration across our central IT function, contributing directly to the reliability, security, and performance of our growing technology environment. You will play a key role in ensuring smooth day to day operations, delivering excellent user support, and maintaining robust local infrastructure. Key Responsibilities User & Desktop Support Deliver 2nd Line troubleshooting for laptops, desktops, peripherals, applications, and performance issues. Act as an escalation point for complex or persistent technical incidents. Investigate and resolve escalated technical incidents, ensuring timely follow up and communication. Account, Access & Device Management Manage user lifecycle processes, including onboarding, leavers, access provisioning, and permissions updates. Configure workstations, profile laptops, and ensure new starters receive an effective technical induction. Administer Microsoft Entra and Microsoft 365, including mailbox setup, distribution lists, and security groups. Systems Maintenance & Administration Support local infrastructure in coordination with central IT. Perform routine system checks, patching validation, backup checks, and monitoring activities. Troubleshoot networking issues including connectivity, DNS/DHCP behaviors, VPN, VLANs, and wireless performance. Assist with escalations relating to Windows Server, storage, identity, and security components. Maintain accurate documentation for systems, configurations, and support procedures. Security & Compliance Support technical activities related to vulnerability management and remediation. Work with tools such as Sentinel one, Qualys, Mimecast, and Microsoft 365 Security Portal. Assist with triage and response to security alerts under the direction of central IT. Vendor & Escalation Management Coordinate with third party vendors and external partners to resolve technical issues or support local projects. Collaboration with Group IT Microsoft Windows 11 endpoint environments Microsoft 365 administration and apps Mimecast web filtering and email security Network maintenance and troubleshooting Vulnerability scanning and patching using Qualys Hardware configuration to organisational standards Skills, Knowledge & Expertise Essential Solid experience in a 2nd Line role within a multisite or professional services environment. Strong troubleshooting capability across Windows, Microsoft 365, networking, and core infrastructure. Good understanding of identity and access management and Windows Server fundamentals. Confident working independently on complex tasks with clear communication and accountability. Ability to balance reactive support with operational technical responsibilities. Desirable / Beneficial Networking knowledge (firewalls, switching, VLANs, routing basics). PowerShell scripting or automation experience. Exposure to Azure administration, conditional access, security policies. Experience supporting server or cloud operational tasks. Understanding of backup, storage, and monitoring practices. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.

Title: Service Desk Analyst (European Language Speaker) Location: Bradford, GB, BD3 7AY Company Name: Univar Europe Ltd. Requisition ID: 35495 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. European Language requirement for this role - Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish. We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk - EMEA via phone, email and self service. The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well established team. We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am - 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required. We Are Looking For Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve users technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business. The primary objective for the role is to deliver an excellent support experience, whilst minimizing downtime to our internal customer base. Your extensive IT support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures. Skills & Experience Required Provide 1st line IT Service Desk support for software, hardware and business systems Logging and maintaining support calls, both internally with staff and externally with suppliers Experience providing both hands on and remote support for desktops, laptops and other IT hardware Knowledge of Windows operating systems and supporting the Microsoft Office suite including Office 365 Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS) Understanding of VoIP Phone System technology Knowledge of AD and Azure user Admin Proven experience in a similar helpdesk role As the team supports Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish. What we offer in return 33 days holiday Generous pension scheme Death in service benefit Discounted private healthcare Discounts with 1,000+ retailers Free Car Parking Univar Solutions offers a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

Title: Service Desk Analyst (European Language Speaker) Location: Bradford, GB, BD3 7AY Company Name: Univar Europe Ltd. Requisition ID: 35495 A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you. European Language requirement for this role - Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish. We have an exciting opportunity for a 1st Line Service Desk Analyst to join our IT team based in Bradford. Reporting to the Client Services Team Leader, the successful applicant will deal with 1st line support issues coming into the IT Service Desk - EMEA via phone, email and self service. The focus of the role will be to provide exceptional 1st line technical support to users at all levels of our business, mostly on the phone, but also via email/skype and occasionally in person. You will need to be able to manage and prioritise your own workload whilst ensuring you work well within the already well established team. We deal with an average of 1,000 issues per week, working a shift system between the hours of 7.00am - 5.30pm Monday to Friday, including bank holidays and therefore some degree of flexibility is required. We Are Looking For Ideally, you will have 1-2 years commercial experience in a 1st line IT service desk role, providing technical support across a diverse range of hardware and software. You must have excellent communication skills, a passion for ensuring you solve users technical issues in a timely manner and have an investigative nature. You will need to be customer focused and be capable of building lasting, trusted relationships with your colleagues and peers, as you will be providing support to all levels of the business. The primary objective for the role is to deliver an excellent support experience, whilst minimizing downtime to our internal customer base. Your extensive IT support experience will see you troubleshooting hardware and software issues by identifying, analysing, diagnosing and restoring service by using established processes and procedures. Skills & Experience Required Provide 1st line IT Service Desk support for software, hardware and business systems Logging and maintaining support calls, both internally with staff and externally with suppliers Experience providing both hands on and remote support for desktops, laptops and other IT hardware Knowledge of Windows operating systems and supporting the Microsoft Office suite including Office 365 Understanding of networking technologies (LAN/WAN, Wi-Fi, VPN, DHCP and DNS) Understanding of VoIP Phone System technology Knowledge of AD and Azure user Admin Proven experience in a similar helpdesk role As the team supports Europe, the Middle East and Africa, a second language, both written and spoken, is an advantage however all applications will be considered. Preferred languages are: French, German, Spanish, Portuguese, Swedish, Italian or Turkish. What we offer in return 33 days holiday Generous pension scheme Death in service benefit Discounted private healthcare Discounts with 1,000+ retailers Free Car Parking Univar Solutions offers a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees' physical, emotional, and financial wellbeing. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

IT Helpdesk Engineer We are seeking a skilled and motivated IT Helpdesk Engineer to join a highly collaborative and award winning IT support team in Hull. This company's aim is to be recognised as one of the leading IT service providers in the country, delivering exceptional support and consultancy to clients who value high quality IT solutions. You will be part of a close knit team of engineers who genuinely support one another and take pride in delivering outstanding service. This is a fantastic opportunity for someone who enjoys problem solving, working in a fast paced environment, and contributing to continuous improvement across IT systems and services. Reporting to the Operations Director, you will provide advanced technical support across a range of client environments, ensuring issues are diagnosed and resolved efficiently, within agreed service levels. You will work across a broad mix of systems and technologies, supporting both users and infrastructure while maintaining a strong focus on communication, professionalism, and service quality. Key Responsibilities Provide desktop and server support across Windows and Linux environments Diagnose and resolve technical issues within agreed SLAs Log, manage, and update incidents using the IT helpdesk system (Remedy) Escalate complex issues to senior engineers when required Monitor backups and carry out test restores Support MS Server and desktop environments Set up and configure new laptops, desktops, and user accounts (Active Directory & email) Install and manage approved software and antivirus solutions Manage Active Directory and user lifecycle administration Support firewall configuration and management Assist with VPN connectivity and network troubleshooting Patch client networks and maintain system updates Ensure accurate documentation of systems, processes, and client environments Identify hardware and software upgrade requirements Maintain software licensing records Provide clear communication to clients and internal teams at all times Support IT projects and site based work when required Skills & Knowledge Strong experience in IT support/helpdesk environments Confident working with Windows OS, Linux systems, TCP/IP networking, and Office 365 Knowledge of firewall and VPN technologies Experience with Active Directory and desktop/server support Strong troubleshooting and problem solving skills Excellent communication skills, both written and verbal A proactive, positive attitude and strong team ethic Full UK driving licence Key Info Location: Hull, HU4 Wage: From £26.5k to £30k per year About the Employer A supportive, close knit team culture Opportunities for training, development, and career progression A workplace where your contribution is genuinely valued Birthday off Company profit share scheme Exposure to a wide range of technologies and projects

InternsThis position is only open for External ReferralsReady to turn bold ideas into real-world impact?At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.Get to know us at and on LinkedIn, YouTube, X, and Facebook.Job Description -You got referred. Here's what that means.Someone at Genpact thinks you'd be a great fit for an internship, that's why you're here. This isn't a specific job posting, it's the first step in our internship pipeline, and here's exactly what happens from here.What happens next1. Quick eligibility check. A few questions about your school status and location: these determine which internship paths are open to you where you are.2. You'll take an assessment. Nothing to stress about, it's how we get to know your skills before we know exactly which team you'll land on.3. You're officially in the pool. This means you're on our radar for the next internship opening that fits you, not just one role, but any matching opportunity as it comes up.4. We reach out when there's a match. Internships open on a rolling basis across our locations. When one fits your background, that's when you'll hear from us with real next steps.EligibilityQuick heads up: eligibility depends on where you're located, not the same rules apply everywhere. Some places require you to be actively enrolled in school, some have visa or work authorization steps, some run a bit differently based on local laws. We'll walk you through exactly what applies to you based on your country once you're in.Real talk on timingBecause this isn't tied to a single open role, it might take a bit before you hear back; that's normal, not a sign that anything went wrong. Staying in our pool means you're already ahead of anyone applying cold later.Qualifications -Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications -Google Data Analytics - CourseraCoursera, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft, Microsoft Excel 2010 - MicrosoftMicrosoft, Tableau Desktop Specialist - EdurekaEdurekaRequired Skills -Critical Thinking, Energy Work, Executive Presence, People Leadership, Personal Effectiveness, Research Analysis, StorytellingLanguageLanguage Proficiency -Additional Job Location -2601-eXponent L.L.C-Rruga Syle Zarbinca 4,Pristina, Bengaluru JP, Guatemala JP, Lisbon JP, London JP, Sydney JP, Zapopan JPJob TypeIntern (Fixed Term) (Trainee)Master Skill List -InternsRemote Type -Work Shift -The approximate annual base compensation range for this position is:The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matterMake an impact - Help global enterprises solve business challenges that matterAccelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 14/08/2026 About this job Your new company This is an ambitious and expanding multi-academy trust that is passionate about delivering high-quality education and supporting the development of every member of its community. With a culture built on collaboration, support and continuous improvement, the trust provides an environment where staff are empowered to innovate, develop professionally and make a lasting impact. Joining the organisation means becoming part of a forward-thinking team that values teamwork, wellbeing and excellence. With exciting plans for future growth and a commitment to investing in people, this is a fantastic opportunity for individuals looking to develop their career within a supportive and purpose-driven educational environment. You will become an integral part of the already well-established, but developing IT team and have the opportunity to grow with the organisation. Your new role As an IT Technician reporting to the IT Manager, you will play a key role in supporting the day-to-day technology operations across a group of schools within a growing and collaborative multi-academy trust. Working closely with staff, pupils and the wider IT team, you will provide first and second-line technical support, helping to ensure that IT systems, devices and infrastructure remain reliable, secure and effective in supporting teaching and learning, as well as supporting ongoing IT projects. This is a varied and rewarding role where no two days are the same. You will be responsible for troubleshooting hardware and software issues, supporting Microsoft 365 applications, maintaining laptops, desktops and classroom technology, assisting with network and wireless connectivity, and contributing to IT projects across multiple sites. The successful candidate will enjoy building positive relationships, delivering excellent customer service and playing an active part in the trust's continued investment in technology and digital innovation. The trust currently has 1 secondary school, plus 2 primaries, but with more joining next academic year, this is an exciting opportunity to lead on the IT provision across different sites, working closely with the IT Manager. Please note this role will be based across all sites in Liverpool. What you'll need to succeed In order to be successful, you will ideally have experienced providing IT support in a school, trust or college setting. You will have a strong working knowledge of Microsoft 365, troubleshooting of hardware and software and both a proactive approach and strong communication skills. As an IT Technician looking to take the next step in their career, you will have strong problem-solving skills, a willingness to learn and a collaborative approach to supporting users of all technical abilities. Please note, as this role will require travel to all 3, soon-to-be 4 sites, you must have your own vehicle and a valid UK licence. What you'll get in return In return, you will be paid a competitive salary of between £30,000 and £33,000 dependent on experience, and you will also receive an excellent benefits package and a local government pension scheme. This includes a holiday entitlement of 28 days (plus bank), an extra wellbeing day, access to CPD opportunities and to an employee assistance programme. You'll join a values-driven trust that is committed to staff development, wellbeing and continuous improvement. You'll benefit from exposure to a diverse range of technologies across multiple school environments, giving you the opportunity to broaden your technical expertise whilst contributing to an organisation dedicated to helping both staff and pupils flourish.

Location Destinations Place, South Terminal,Gatwick, RH6 0NP,United Kingdom Job Category Desktop Support, Service Desk and IT Helpdesk Employee Type ESP - Fixed Term Employee Contact information Contact Name Talent Acquisition Team Contact Email £30,000 per annum - An initial contract of 30 months with the possibility of renewal Join our team as an IT Support Engineer and support enterprise IT operations with hands on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early career professional to develop your IT career. If you're working today as an IT helpdesk, IT support, onsite technical support, desktop support engineer, IT technician or ICT service desk, apply for your great next move. Your support helps keep global business running and makes a difference every day! Working on site in London Gatwick Airport, rotational shifts 5 days on, 2 days off 7am - 19pm. Key Responsibilities: Install, troubleshoot, and repair desktops, laptops, and peripherals. Perform some Smart Hands support for networking hardware. Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates. Manage Active Directory tasks. Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi Fi). What will you bring to ESP? 3 years+ experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards Familiar with TCP/IP, DNS, DHCP, VPN, and RDP. Good command of Windows O/S Microsoft Office 365 troubleshooting experience Wireless networking knowledge Understanding of network protocols, server hardware and configurations Experience with Active Directory Advantage: Basic knowledge of LAN WAN setups and concepts Salary: £30,000 gross per year, depending on your technical skills, which will be evaluated through a technical assessment. Access to a voucher based platform on your interests (travel, wellness, sports and more) Continuous training and access to our ESP Learning Platform with pathways to certification. Career Growth: Expand your IT skills with hands on enterprise experience and exposure to complex technical support scenarios. Diverse Team: Work in a global, innovative environment. Impactful Role: Keep businesses running smoothly with your IT expertise. Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit. Who are we: ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day to day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. Join a team that prioritizes excellence-our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?

We are seeking an experienced and proactive Senior IT Support Engineer to join our growing IT team. This is a senior technical role requiring strong troubleshooting skills, infrastructure experience, and the ability to lead and mentor junior support staff. The successful candidate will act as the primary escalation point for complex technical issues while helping to maintain a secure, reliable, and high-performing IT environment. Join METCLOUD - Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK's rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies, the need for secure, compliant, and sovereign platforms is growing, and METCLOUD is leading the way. With sovereign cloud, AI, and cybersecurity adoption projected to grow significantly over the next decade, this is a great opportunity to join a company at the intersection of cloud security, artificial intelligence, and national digital resilience. We are not only enabling innovation but also securing it. METCLOUD specialises in sovereign, private, and public cloud security, delivering innovative, tailored services that seamlessly align with our clients' operational, regulatory, and security requirements. We leverage cutting edge cybersecurity technologies, alongside AI and Generative AI capabilities, to enhance threat detection, automate security operations, and protect sensitive workloads, including AI driven applications and data pipelines, across complex cloud environments. Headquartered in Birmingham, METCLOUD aims to build a globally recognised brand known for trusted, secure cloud and AI enabled cybersecurity solutions. Our platforms help organisations safely adopt AI and Generative AI while keeping full control over their data, models, and intellectual property. Our people are central to our success. We foster a culture of innovation, collaboration, and continuous learning, so our teams can work with the latest cloud, security, and AI technologies and make a tangible impact in a fast growing market. If you are passionate about cloud security, AI, Generative AI, and shaping the future of sovereign digital infrastructure, METCLOUD offers an exciting opportunity to join a company defining the next era of secure cloud services. Key Responsibilities Technical Support Provide advanced Level 3 support for hardware, software, network, and infrastructure related issues. Act as the escalation point for incidents that cannot be resolved by Level 1 and Level 2 support teams. Diagnose and resolve complex technical problems across desktop, server, network, and cloud environments. Support and administer Microsoft 365, Azure, Active Directory, Exchange Online, and related services. Manage Windows Server environments, Group Policies, file services, and user administration. Monitor, maintain, and optimise network infrastructure, including switches, firewalls, wireless networks, and VPN connectivity. Ensure backups, disaster recovery processes, and security controls are operating effectively. Maintain technical documentation and contribute to the knowledge base. Leadership & Team Support Mentor and provide technical guidance to 1st and 2nd Line support engineers Assist with ticket prioritisation, workload management, and escalation procedures. Support onboarding and training of new team members. Promote best practices in customer service, troubleshooting, and IT operations. Collaborate with management on service improvements and IT projects Projects & Continuous Improvement Participate in infrastructure upgrades, system migrations, and cloud adoption projects. Identify recurring issues and implement long term solutions. Recommend improvements to systems, processes, and security controls. Support IT audits, compliance requirements, and cybersecurity initiatives. Experience Minimum 10 years' experience in IT support or systems administration. Strong knowledge of: Microsoft 365 Administration Microsoft Exchange Online Microsoft SharePoint Online Microsoft Entra ID Microsoft Azure Microsoft Windows Server Administration Microsoft Active Directory and Group Policy Virtualisation technologies (VMware and/ or Hyper V) Endpoint security and device management Backup and disaster recovery solutions Networking (TCP/IP, DNS, DHCP, VPN, VLANs) Network switching and Wi Fi (Aruba) Network Security (SonicWALL) Proven experience troubleshooting complex technical issues. Excellent communication and customer service skills. Ability to work independently and manage multiple priorities. Desirable Qualifications Microsoft Certified: Azure Administrator Associate Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Windows Server Hybrid Administrator Associate Microsoft Certified: AI Business Professional Microsoft Certified: Copilot and Agent Administration Fundamentals ITIL Foundation Certification. CompTIA Network+, Security+, or equivalent. Experience with cybersecurity frameworks and best practices. Skills Ability to work independently and as a member of a team. Excellent interpersonal and communication skills and effective report writing skills. Flexible approach to work according to the needs of the organisation and excellent organisational skills. Confident in using IT applications. Attention to detail and good timekeeping. Ability to demonstrate high levels of attention to detail. Benefits Salary negotiable 25 days annual holiday + bank holidays Company pension scheme (after the qualifying period) Private Health Care (after 1 year of completed service) Private Life Insurance Great working environment with a young and passionate team Part of a company which strives to invest in People (training, wellbeing programs) Working hours: 37.5 hours per week

Functions of the Role The Cloud Engineering Team builds cloud-based solutions, supports the cloud platform and helps to drive its adoption and expansion while also collaborating with other teams. Within the Cloud Engineering team, the IT & Systems Support team looks after the on-prem IT infrastructure, corporate networks and end-user computing setups. The primary function of this position is to act as the go-to person for internal IT support (1st and 2nd line), keeping our on-site hardware, operating systems and active directory services running smoothly whilst delivering excellent internal customer service. The primary function of this position will be to collaborate with a tight-knit team for the successful management and maintenance of IT systems and services to ensure that the production services perform effectively, while maintaining a high level of internal customer satisfaction. This includes developing, maintaining, supporting, and optimising key functional areas, particularly server, network and on-prem infrastructure. You will troubleshoot and resolve hardware, software and process problems in a timely and effective fashion. This is a rare and exciting opportunity to be an early employee at a start-up shaping the future of quantum computing. There are vast opportunities for professional growth and to make an impact within the company. As a Technical Support Engineer, the position will suit someone who has a strong problem-solving mindset, demonstrates critical-thinking and passion for automating tasks. Due to the nature of on-prem infrastructure, some tasks may require to be on site. Experience - Essentials Be a highly collaborative and outgoing individual, a keen team player that can provide excellent customer service and support. Provide 1st/2nd line technical support for desktops, laptops, mobile devices, servers, and applications. Managing incidents and service requests through our IT ticketing system. Support onboarding and offboarding, including asset management, inventory tracking, Active Directory and lifecycle management of IT equipment. Maintain IT documentation, inventory tracking and hardware assets. Collaborate in the maintenance, configuration and secure operation of on-site and cloud-based infrastructure. Collaborate in the general IT infrastructure maintenance to optimise existing workflows and enable new ways of working. Experience - Desirable Strong collaborative with good communication and interpersonal skills. A logical approach to problem solving. Manage incidents, service requests, and problems through the ticketing system. Support onboarding and offboarding of users, including account provisioning and access control. Ability to install, configure, maintain and troubleshoot bare metal and virtual servers. Knowledge of Active Directory and or Microsoft 365 suite, Windows Server and Windows. Familiarity with Windows, MacOS and Linux. Willing to work with Python, bash scripting and PowerShell. Familiarity with networking equipment. Understanding of networking fundamentals (TCP/IP, VLANs, routing, firewalls). Familiarity with virtualisation (VMware, Hyper V, Proxmox) and/or cloud platforms (AWS, Azure, GCP). Demonstrated adaptability in a start-up environment, ability to navigate and contribute to opportunities that arises. Benefits Be part of a creative, world leading team. Competitive salary and share options scheme. Contributory pension scheme. Choose your own laptop/kit. Life Assurance. Cycle to work Scheme. Flexible working. Central London location. EEO Statement Quantum Motion is committed to providing equal employment opportunity and does not discriminate based on age, sex, sexual orientation, gender identity, race, colour, religion, disability status, marital status, pregnancy, gender reassignment or any other protected characteristics covered by the Equality Act 2010.

IT Support Officer - Islington Our Client is looking to recruit an IT Support Analyst with at least 3 years experience. As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions. The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company. IT is responsible for supporting and maintaining the company's IT systems and for providing efficient desktop support to a number of business users. The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity. Main Responsibilities Diagnose and resolve technical issues Provide recurrent IT security education/training to users Manage the onboarding and offboarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements. Coordinate and conduct IT training and orientation programs for users. In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures. Set up and configure desktops, laptops, printers, IP and landlines phones Manage the IT procurement activities Ensure all software purchased licensing is recorded and maintained. Report faults and maintain logs on servers, desktops and laptops. Ensure all logs for equipment and users are maintained. Work with vendors to diagnose, reproduce, and resolve technical problems. Monitor attacks, intrusions and unusual, unauthorized, or illegal activity, investigate security alerts and provide incident response. Maintain physical local network and telephone cabling, switches, and hubs. Provide assistance and support to colleagues in IT-related matters. QUALIFICATIONS AND SKILLS REQUIRED Windows and MacOS troubleshooting skills Experience with Google Workspace and Office365 Networking troubleshooting Analytical and organizational skills Ability to work under pressure. Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops. Ability to multi-task and work well in a multicultural team. Exceptionally detail focused Impressive verbal and written communication skills Able to follow instructions accordingly and can work autonomously The Client is based in Islington London. The position is office based. Salary will be £32K - £35K.

Date Posted: 2026-06-24 Location: Gloucester, South Gloucestershire, United Kingdom Position: Senior Infrastructure Engineer (Onsite, Permanent, full time) About Us Raytheon UK is a leading defence and aerospace company operating across the United Kingdom, providing defence solutions across all domains: land, sea, air, space, and cyberspace. Role & Responsibilities Raytheon UK has an opportunity for a Senior Infrastructure Engineer to join our teams at our Gloucester site. All candidates must already hold eDV to be eligible. As a Senior Infrastructure Engineer, you will contribute to delivering and maintaining operational systems in our many business areas and this role will be office based. Perform system administration and backup tasks. Assist in the investigation and resolution of issues relating to applications, networks and services. Contribute to maintenance, installation and problem resolution. Researching and resolving system design issues. Provide interpretation of requirements and design into the component design and implementation. Required Experience Experience working within an Agile / SCRUM / DevOps delivery model. Experience as a Systems Engineer in software intensive programmes covering full engineering lifecycle from requirements decomposition to acceptance and customer sign off. Understanding of the complexities in design and implementation of large-scale information systems. Ability to take responsibility for technical aspects of a project, and to work closely with project management to deliver Linux administration and deployment. Understanding of server, storage and desktop hardware. Desirable Experience Experience working in a Linux environment (RedHat, CentOS). Knowledge of Windows Server, Active Directory, OU, User and Group Management. Demonstrable experience of model based systems architecture/engineering (e.g., MODAF, TOGAF). Knowledge of RedHat migrations. Knowledge of networking health monitoring. Knowledge of Concourse (writing pipelines, administering the cluster). Understanding of VMware vSphere ESXi. Knowledge of Atlassian Suite. Infrastructure as Code (e.g., Terraform, Ansible). Docker / Kubernetes containerisation and orchestration. Elasticsearch/Kibana Cloud services (AWS or Azure). Helm charts. MongoDB. Experience building enterprise level web applications or services. Apache Kafka. Benefits Competitive salary. Contributory Pension Scheme (up to 10.5% company contribution). 6 times salary 'Life Assurance' with pension. 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr). Company bonus scheme (discretionary). Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. Up to 5 paid days volunteering each year. Flexible working culture focused on output, with more formal flexible working arrangements on request (assessed subject to role) - please highlight any requests to the Talent Acquisition team. Equal Employment Opportunity RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

Senior IT Service Desk AnalystApplylocations: London, United Kingdomtime type: Full timeposted on: Posted 12 Days Agojob requisition id: R-100214 About Realty Income Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.As part of this growth story, you will work with the latest technology to improve our current processes. This opportunity will empower your career, allowing you to take on additional responsibility and challenges, whilst developing and broadening your experience and technical skillsets; with dynamic opportunities for career growth as the company expands. Position Overview: Reporting to the Associate Director of European IT, the Senior IT Service Desk Analyst provides end user support while playing a key role across the Infrastructure and IT Operations functions. The role supports end users, maintains workstations, installs and supports hardware and software, delivers user training, and ensures accurate documentation and ticket management within ServiceNow.The role is responsible for software and hardware asset management and lifecycle planning, task automation using endpoint management, configuration, and scripting tools, and the administration of user accounts, groups, and licensing across enterprise identity and productivity platforms. This includes mobile device configuration and management, supporting vulnerability and patch management activities by coordinating remediation, tracking compliance, and ensuring timely updates in line with IT and Security policies.This is an office based role, Monday to Friday, with working hours of 10:00am - 7:00pm (UK time) to support collaboration with US teams and ensure effective ticket handover, escalation, and operational continuity across time zones. Key Responsibilities: Work globally with the IT Service Desk team to respond to and resolve tickets in accordance with the company's SLAs. Provide primary support to end-users, maintain regular communication throughout the ticket lifecycle, and document resolutions through ServiceNow. Provide effective IT support, including out-of-hours support in critical incidents and participation in on-call support. Troubleshoot hardware and software issues both remotely and in person. Work with third-party vendors as necessary to provide a technical resolution - Liaise with 3rd parties, i.e. vendors. Manage the company's mobile phone devices. Collaborate with People Success to streamline employee transitions, including efficient onboarding, IT setup, credentialing, and secure offboarding processes. Assist with the standard installation of our corporate operating systems. Ensure successful deployment of laptops, both remote and physical. Work within the security and compliance requirements guidelines, including GDPR and CPRA. Proactively identify and address technical issues with the IT team. Create, update, and maintain IT end-user documentation in Confluence. Maintain asset inventory, including regular physical stock checks. Perform IT storage room maintenance, which consists of recycling hardware and ensuring the disposal of redundant equipment according to current EU directives/guidelines. Stay current with the industry to evaluate and propose new technologies as required. Manage the IT onboarding and offboarding of employees. Infrastructure & Operations Key Responsibilities: Support vulnerability and patch management, working closely with the Information Security team to remediate findings using centrally managed security and endpoint management platforms, ensuring compliance with security policies and SLAs. Monitor and respond to network security events, collaborating with the Information Security team to investigate and remediate incidents. Manage Windows endpoints through MDM solutions globally via centralised management platforms. Use PowerShell to execute scripts supporting Windows servers and desktops. Support business operational systems, including Azure and Office 365, covering user administration, Exchange mailboxes and distribution lists, and application assignments. Support vendors use of virtual desktop environments, including onboarding, access configuration, ongoing support, and troubleshooting. Manage company mobile phone devices using enterprise mobile device management platforms, including provisioning, configuration, and lifecycle management. Act as a local technical point of contact for infrastructure and network activities, working closely with US Infrastructure and Network teams to support day to day operations, escalation, and cross region coordination. Assist with network infrastructure operations, including troubleshooting connectivity issues, supporting network optimisation initiatives, and validating changes in collaboration with Infrastructure and Operations teams. Maintain network and infrastructure documentation, ensuring configurations, changes, and operational procedures are accurately captured and kept up to date. Support office relocations and office fit out activities, including IT planning, vendor coordination, and on site support to ensure a successful go live. Assist with physical infrastructure and server room operations, including the installation, relocation, and decommissioning of servers and networking equipment. Support network hardware installations, including switches, firewalls, UPS systems, and structured cabling, ensuring alignment with security, resilience, and operational standards. Candidate Requirements Knowledge, Skills, and Abilities Must have for the role: Suitable direct work experience in an Information Technology Service Desk customer-facing capacity working for an investment, professional or financial services company (or similar fast paced environment) While we do not set upper or lower limits of experience for any of our vacancies, candidates with at least 5+ years' IT Service Desk / Infrastructure experience are likely to have the right level of knowledge and experience for this role; strong candidates outside of this range will be considered. Essential demonstratable experience / knowledge of: Microsoft Windows and Office applications. Experience administering and troubleshooting Apple iOS mobile devices. Windows server operating systems and desktops. TCP/IP networking and technologies: DNS, DHCP, LANs, VLANs, VPNs, and Wi-Fi. Implementing and troubleshooting enterprise identity, messaging, and endpoint management platforms within a Microsoft ecosystem. IT ticketing systems, such as ServiceNow, Jira, or Zendesk. SSO technologies. Mobile Device Management (MDM) solutions. Experience with AV conferencing solutions such as MS Teams Room. Experience with enterprise identity and IT service management platforms preferred Critical thinking and problem-solving skills to provide the best support experience. Excellent time management skills; ability to work in a dynamic office environment. Ability to independently manage and prioritise workload and tasks. Ability to work effectively as part of a team while also being able to take initiative independently. Excellent verbal and written communication and presentation skills. Strong focus on customer service and user experience. Office based Monday - Friday with working hours of 10:00am - 7:00pm (UK time) Very occasional travel to overseas offices Desirable but not essential: Bachelor's degree in Computer Science, Information Systems preferred, or equivalent work experience. A+ Networking certification (preferred) This role is subject to enhanced compliance and disclosure requirements consistent with those of a financial services organization.