Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Senior Software Engineer - Finance Experience As a Senior Software Engineer on the Finance Experience team, you will play a central role in delivering the systems that power seamless, automated expense reconciliation for Perk clients. Your work will span the full stack on features such as employee reimbursements, expense capture, ERP integrations, supplier invoicing, and integrations with third party expense platforms like Pleo and Ramp. You will partner closely with finance, compliance, and cross functional engineering teams to ensure every step in the financial reconciliation journey works smoothly. Professional Responsibilities Shape the bigger picture. You won't just build features; you'll refine the what to build and why. You will contribute to your squad's quarterly goals and long term vision alongside Product and Engineering leaders. Architect for today and tomorrow. When a major change is needed, you will write design documents that lay the foundation, manage technical debt, and ensure we invest our energy where it matters. Lead across boundaries. You will communicate complex ideas across teams, coordinate cross squad initiatives, and collaborate with architects on solution discovery. Raise the bar for everyone around you. As a mentor, coach, and bar raiser, you will support less experienced colleagues, provide feedback, and elevate overall engineering standards. Desired Skills & Experience Product Leadership: Translate complex business goals into technical roadmaps; de risks ambiguous projects through spikes and prototyping. System Architecture: Architect scalable, evolvable systems and data models that account for performance, failure isolation, and long term maintenance. Technical Standards: Define and uphold engineering excellence, including CI/CD optimizations, testing strategies, and coding standards across the stack. Frontend Strategy: Establish frontend architecture patterns, including state management, performance budgets, and comprehensive testing such as E2E/Cypress. Backend Excellence: Engineer sophisticated backend solutions involving API versioning, caching strategies, and complex data migration plans. Operational Maturity: Lead observability and SRE practices; define SLOs, manage incident responses, and conduct blameless post mortems. Security & Risk: Oversee operational security, including secrets hygiene and dependency risk management to maintain a hardened production environment. Mentorship & Influence: Level up the engineering organization through active mentorship, leading design reviews, and influencing the product roadmap with technical data. Cross Functional Impact: Coordinate multi team deliverables and align stakeholders to resolve technical blockers across the organization. AI Driven Development: Experience with or strong interest in modern AI augmented workflows, including agentic workflows and AI powered code reviews. How We Work We believe the best work happens when great people come together in small teams with a shared sense of purpose. Your squad will provide real ownership of features, a say in what gets built, and autonomy to deliver impactful results. We embrace AI across our workflow, using it for code reviews, documentation, and incident triage. All candidates are expected to use AI tools during interviews, and success is measured by code quality and ownership. Relocation & Logistics For certain roles, we can assist with relocation from anywhere in the world. This role requires you to be based within commuting distance of our hubs. English is the official language at the office. Please submit your resume in English. Equal Opportunity Statement We are an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.
27/07/2026
Full time
Senior Software Engineer - Finance Experience As a Senior Software Engineer on the Finance Experience team, you will play a central role in delivering the systems that power seamless, automated expense reconciliation for Perk clients. Your work will span the full stack on features such as employee reimbursements, expense capture, ERP integrations, supplier invoicing, and integrations with third party expense platforms like Pleo and Ramp. You will partner closely with finance, compliance, and cross functional engineering teams to ensure every step in the financial reconciliation journey works smoothly. Professional Responsibilities Shape the bigger picture. You won't just build features; you'll refine the what to build and why. You will contribute to your squad's quarterly goals and long term vision alongside Product and Engineering leaders. Architect for today and tomorrow. When a major change is needed, you will write design documents that lay the foundation, manage technical debt, and ensure we invest our energy where it matters. Lead across boundaries. You will communicate complex ideas across teams, coordinate cross squad initiatives, and collaborate with architects on solution discovery. Raise the bar for everyone around you. As a mentor, coach, and bar raiser, you will support less experienced colleagues, provide feedback, and elevate overall engineering standards. Desired Skills & Experience Product Leadership: Translate complex business goals into technical roadmaps; de risks ambiguous projects through spikes and prototyping. System Architecture: Architect scalable, evolvable systems and data models that account for performance, failure isolation, and long term maintenance. Technical Standards: Define and uphold engineering excellence, including CI/CD optimizations, testing strategies, and coding standards across the stack. Frontend Strategy: Establish frontend architecture patterns, including state management, performance budgets, and comprehensive testing such as E2E/Cypress. Backend Excellence: Engineer sophisticated backend solutions involving API versioning, caching strategies, and complex data migration plans. Operational Maturity: Lead observability and SRE practices; define SLOs, manage incident responses, and conduct blameless post mortems. Security & Risk: Oversee operational security, including secrets hygiene and dependency risk management to maintain a hardened production environment. Mentorship & Influence: Level up the engineering organization through active mentorship, leading design reviews, and influencing the product roadmap with technical data. Cross Functional Impact: Coordinate multi team deliverables and align stakeholders to resolve technical blockers across the organization. AI Driven Development: Experience with or strong interest in modern AI augmented workflows, including agentic workflows and AI powered code reviews. How We Work We believe the best work happens when great people come together in small teams with a shared sense of purpose. Your squad will provide real ownership of features, a say in what gets built, and autonomy to deliver impactful results. We embrace AI across our workflow, using it for code reviews, documentation, and incident triage. All candidates are expected to use AI tools during interviews, and success is measured by code quality and ownership. Relocation & Logistics For certain roles, we can assist with relocation from anywhere in the world. This role requires you to be based within commuting distance of our hubs. English is the official language at the office. Please submit your resume in English. Equal Opportunity Statement We are an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.
United States Digital Space LLC
Bracknell, Berkshire
Description At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. About This Role We are currently looking for a Senior DevOps Engineer to join our growing team who will be responsible for building and transforming our technology estate. Working closely with Development and Security you will create functional systems that will improve the experience of millions of customers. Your challenges include building and deploying products, improving ways to monitor and identify production issues, and implementing integrations that meet customer needs. You will be providing experience, guidance, and support to multiple development teams within the UK and across the globe. So if you have a solid background in building modern systems we'd like to meet you. Our Principles Ambition - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery Responsibility - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility Community - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community Roles & Responsibilities Build, deploy, and run applications in production that are hosted in AWS, VMware, Kubernetes. Collaborate with development and IT Operations teams to support a continuous delivery model. Immediately start to transform and grow our existing platforms and services. Create systems to enable a self-service development environment. Demonstrate a high performing "DevOps" culture. Deliver zero-downtime deployments and build highly available systems. Position Requirements Strong experience with implementing software delivery pipelines. Configuration management and IaC: Terraform, Ansible, Puppet, or similar. Experience with monitoring systems: Prometheus, ELK, Grafana, Icinga2, APM. DevOps tools: Kubernetes, Github, Artifactory, ElasticSearch, Docker, AWS ECS/EKS. Hosting services: AWS, VMware, etc. Understanding of Linux, Windows servers, and networking. Excellent communication skills. Desirable: experience running large scale web applications and APIs in production. Perks & Benefits Competitive Salary & Discretionary Bonus. 23 days annual leave increasing with each year of service (capped at 28 days). Paid day off for your Birthday. 4% employer pension contribution. Discounted Euronet Employee Share Purchase Plan (ESPP). Life Cover, Income Protections Scheme & Critical Illness cover. Healthcare. Plumm Mental Health and Wellbeing. Volunteering day for a charity of your choice. We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. At Xe we are committed to making our recruitment practices barrier free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us at . The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
27/07/2026
Full time
Description At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas. About This Role We are currently looking for a Senior DevOps Engineer to join our growing team who will be responsible for building and transforming our technology estate. Working closely with Development and Security you will create functional systems that will improve the experience of millions of customers. Your challenges include building and deploying products, improving ways to monitor and identify production issues, and implementing integrations that meet customer needs. You will be providing experience, guidance, and support to multiple development teams within the UK and across the globe. So if you have a solid background in building modern systems we'd like to meet you. Our Principles Ambition - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery Responsibility - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility Community - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community Roles & Responsibilities Build, deploy, and run applications in production that are hosted in AWS, VMware, Kubernetes. Collaborate with development and IT Operations teams to support a continuous delivery model. Immediately start to transform and grow our existing platforms and services. Create systems to enable a self-service development environment. Demonstrate a high performing "DevOps" culture. Deliver zero-downtime deployments and build highly available systems. Position Requirements Strong experience with implementing software delivery pipelines. Configuration management and IaC: Terraform, Ansible, Puppet, or similar. Experience with monitoring systems: Prometheus, ELK, Grafana, Icinga2, APM. DevOps tools: Kubernetes, Github, Artifactory, ElasticSearch, Docker, AWS ECS/EKS. Hosting services: AWS, VMware, etc. Understanding of Linux, Windows servers, and networking. Excellent communication skills. Desirable: experience running large scale web applications and APIs in production. Perks & Benefits Competitive Salary & Discretionary Bonus. 23 days annual leave increasing with each year of service (capped at 28 days). Paid day off for your Birthday. 4% employer pension contribution. Discounted Euronet Employee Share Purchase Plan (ESPP). Life Cover, Income Protections Scheme & Critical Illness cover. Healthcare. Plumm Mental Health and Wellbeing. Volunteering day for a charity of your choice. We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects. At Xe we are committed to making our recruitment practices barrier free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us at . The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
United States Digital Space LLC
Reading, Berkshire
Contract role providing services to the company through external staffing partners of Allegis Global Solutions (AGS). If selected, employed by AGS, not company employee. Role Overview The company's Applied Sciences Group incubates disruptive technologies for next gen hardware products and works on projects that shape computer perception. Operating as a startup within the company, this team collaborates with research and product teams to bring new experiences, largely powered by computer vision. As a Senior C++ Engineer, you will turn research AI/DNN models into production ready, high performance code across camera systems, GPU, and AI frameworks. The role mixes low level optimization and AI integration in a fast moving, startup like team. Requirements 5+ years of hands on experience in C++ development Experience working across Windows, Linux, and Android platforms Strong working knowledge of Win32 CMake (build systems) Python (scripting/automation) Experience using Git (version control) Continuous Integration (CI/CD tools) Strong computer science fundamentals Data structures Algorithms System design thinking Ability to Understand complex algorithms Implement them efficiently in production code Experience in Porting reference implementations Optimising code for hardware specific performance Good communication skills: can clearly explain technical concepts Strong problem solving mindset Interest in automation and improving processes Additional Details Location: Hybrid (1 2 days in office, Reading, England) Duration: Until 30th June 2027 Shift Timings: Monday - Friday (Business Hours) Pay Range: £350 - £400 /day (PAYE) Weekly Schedule: 40 hours Allegis Global Solutions focuses on relationships, diversity, equity and inclusion. We may use AI tools to screen, assess, or select applicants. For questions about our use of AI, contact us.
27/07/2026
Full time
Contract role providing services to the company through external staffing partners of Allegis Global Solutions (AGS). If selected, employed by AGS, not company employee. Role Overview The company's Applied Sciences Group incubates disruptive technologies for next gen hardware products and works on projects that shape computer perception. Operating as a startup within the company, this team collaborates with research and product teams to bring new experiences, largely powered by computer vision. As a Senior C++ Engineer, you will turn research AI/DNN models into production ready, high performance code across camera systems, GPU, and AI frameworks. The role mixes low level optimization and AI integration in a fast moving, startup like team. Requirements 5+ years of hands on experience in C++ development Experience working across Windows, Linux, and Android platforms Strong working knowledge of Win32 CMake (build systems) Python (scripting/automation) Experience using Git (version control) Continuous Integration (CI/CD tools) Strong computer science fundamentals Data structures Algorithms System design thinking Ability to Understand complex algorithms Implement them efficiently in production code Experience in Porting reference implementations Optimising code for hardware specific performance Good communication skills: can clearly explain technical concepts Strong problem solving mindset Interest in automation and improving processes Additional Details Location: Hybrid (1 2 days in office, Reading, England) Duration: Until 30th June 2027 Shift Timings: Monday - Friday (Business Hours) Pay Range: £350 - £400 /day (PAYE) Weekly Schedule: 40 hours Allegis Global Solutions focuses on relationships, diversity, equity and inclusion. We may use AI tools to screen, assess, or select applicants. For questions about our use of AI, contact us.
The Role As a DevOps Engineer - Backend, you will play a key role in designing, automating, and maintaining the infrastructure that powers our backend systems. You'll work closely with developers to streamline deployments, improve scalability, and ensure our services are reliable, secure, and cost-effective. By building efficient CI/CD pipelines, managing cloud environments, and enforcing infrastructure best practices, you'll enable our teams to deliver high quality features quickly and confidently. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross functional teams in person and contribute to a dynamic and fast paced environment. We are open to support with relocation efforts. Responsibilities Design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes. Manage and optimize cloud infrastructure on AWS, Azure, or Google Cloud Platform (GCP). Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Pulumi. Deploy and manage containerized applications using Docker and Kubernetes. Monitor system performance, identify bottlenecks, and improve infrastructure reliability. Establish and enforce security best practices, including identity management, logging, and vulnerability management. Work with development teams to improve deployment efficiency and troubleshoot infrastructure issues. Optimize cloud resource utilization to ensure cost effectiveness and scalability. Automate infrastructure provisioning, configuration management, and system maintenance. Stay up to date with emerging DevOps technologies, tools, and best practices. Requirements Around 3+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Engineering. Strong expertise in CI/CD tools (Jenkins, GitHub Actions, GitLab CI, CircleCI, ArgoCD). Experience with cloud services (AWS, Azure, or GCP) and serverless computing. Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Pulumi. Hands on experience with containerization and orchestration (Docker, Kubernetes, Helm). Strong knowledge of Linux based systems, networking, and security best practices. Scripting skills in Bash, Python, or Go for automation. Experience with monitoring and logging tools (Prometheus, Grafana, ELK, Datadog). Understanding of cloud cost optimization, scalability, and high availability architectures. Strong problem solving skills and ability to work in an agile, fast paced environment. What benefits are we offering? Apple hardware ecosystem for work. Annual Bonus Top tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well being, and more. Childcare support. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
27/07/2026
Full time
The Role As a DevOps Engineer - Backend, you will play a key role in designing, automating, and maintaining the infrastructure that powers our backend systems. You'll work closely with developers to streamline deployments, improve scalability, and ensure our services are reliable, secure, and cost-effective. By building efficient CI/CD pipelines, managing cloud environments, and enforcing infrastructure best practices, you'll enable our teams to deliver high quality features quickly and confidently. This is a fully onsite position, based at our office in Lisbon, where you will collaborate closely with cross functional teams in person and contribute to a dynamic and fast paced environment. We are open to support with relocation efforts. Responsibilities Design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes. Manage and optimize cloud infrastructure on AWS, Azure, or Google Cloud Platform (GCP). Implement Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or Pulumi. Deploy and manage containerized applications using Docker and Kubernetes. Monitor system performance, identify bottlenecks, and improve infrastructure reliability. Establish and enforce security best practices, including identity management, logging, and vulnerability management. Work with development teams to improve deployment efficiency and troubleshoot infrastructure issues. Optimize cloud resource utilization to ensure cost effectiveness and scalability. Automate infrastructure provisioning, configuration management, and system maintenance. Stay up to date with emerging DevOps technologies, tools, and best practices. Requirements Around 3+ years of experience in DevOps, Site Reliability Engineering (SRE), or Cloud Engineering. Strong expertise in CI/CD tools (Jenkins, GitHub Actions, GitLab CI, CircleCI, ArgoCD). Experience with cloud services (AWS, Azure, or GCP) and serverless computing. Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Pulumi. Hands on experience with containerization and orchestration (Docker, Kubernetes, Helm). Strong knowledge of Linux based systems, networking, and security best practices. Scripting skills in Bash, Python, or Go for automation. Experience with monitoring and logging tools (Prometheus, Grafana, ELK, Datadog). Understanding of cloud cost optimization, scalability, and high availability architectures. Strong problem solving skills and ability to work in an agile, fast paced environment. What benefits are we offering? Apple hardware ecosystem for work. Annual Bonus Top tier Health and Life Insurance for peace of mind. Transportation Budget to support your commute needs. Coverflex benefits package for meal allowances, well being, and more. Childcare support. Air Conference - an opportunity to meet the team, collaborate, and grow together. Pension Fund to support your long term financial planning. Urban Sports Club membership to keep you active. Meals 100% free at the hub. Diversity & Inclusion At Air Apps, we are committed to fostering a diverse, inclusive, and equitable workplace. We enthusiastically welcome applicants from all backgrounds, experiences, and perspectives. We celebrate diversity in all its forms and believe that varied voices and experiences make us stronger.
About the role InPost is one of Europe's fastest growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7. What you'll be doing Proficiently troubleshoot, resolve, and, when necessary, escalated tickets based on priority to meet Service Level Agreements (SLAs). Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network. Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem solving using tools such as Grafana, Zabbix, and Kibana. Write, edit, and create SQL scripts to extract data and build automated reporting solutions. Support the Service Desk team by addressing complex technical queries that require in depth analysis and resolution. Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders. Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice. Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team. Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions. What we need from you A recent graduate with a relevant degree and/or experience in a technical support environment. Knowledge of database models, SQL and a general interest in technology. A genuine passion for electrical and mechanical engineering and how systems work. A dynamic, solutions focused mindset with the ability to tackle complex challenges creatively. Excellent communication skills, confident building relationships across cultures and with teams in multiple locations. Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders. Strong customer service and interpersonal skills, with the ability to support end users in a professional and empathetic manner. Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations. Location This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on site. Benefits Enhanced Annual Leave - 26 days plus the option to buy additional days per year. Vitality Health Care coverage. Work from Anywhere - up to 4 weeks per year remotely. Enhanced Parental Leave. Rail Loan to support commuting expenses. Paid Volunteering Days - one day per year to make a difference in your community. Hybrid Working - 3 days per week in the office.
27/07/2026
Full time
About the role InPost is one of Europe's fastest growing parcel delivery networks, and our Automated Parcel Machines (APMs) are the heart of what we do. As a Technical Support Engineer you will keep that network running, diagnosing and resolving software, hardware, and peripheral issues to ensure APMs operate without interruption 24/7. What you'll be doing Proficiently troubleshoot, resolve, and, when necessary, escalated tickets based on priority to meet Service Level Agreements (SLAs). Provide remote technical guidance and assistance to field service engineers via phone and email, ensuring swift resolution and minimal disruption to the APM network. Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem solving using tools such as Grafana, Zabbix, and Kibana. Write, edit, and create SQL scripts to extract data and build automated reporting solutions. Support the Service Desk team by addressing complex technical queries that require in depth analysis and resolution. Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders. Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice. Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team. Collaborate with Research & Development teams across the UK and Poland to drive improved system solutions. What we need from you A recent graduate with a relevant degree and/or experience in a technical support environment. Knowledge of database models, SQL and a general interest in technology. A genuine passion for electrical and mechanical engineering and how systems work. A dynamic, solutions focused mindset with the ability to tackle complex challenges creatively. Excellent communication skills, confident building relationships across cultures and with teams in multiple locations. Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders. Strong customer service and interpersonal skills, with the ability to support end users in a professional and empathetic manner. Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations. Location This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on site. Benefits Enhanced Annual Leave - 26 days plus the option to buy additional days per year. Vitality Health Care coverage. Work from Anywhere - up to 4 weeks per year remotely. Enhanced Parental Leave. Rail Loan to support commuting expenses. Paid Volunteering Days - one day per year to make a difference in your community. Hybrid Working - 3 days per week in the office.
Principal Infrastructure Engineer Department: Engineering Employment Type: Permanent - Full Time Location: Bristol, UK We're building the UK's next generation engineering powerhouse, providing critical technology that strengthens national security and resilience. We specialise in turning advances in sensing, AI, and communications into operational capability for the edge, where connectivity may be degraded or denied. Our work focuses on accelerating the deployment of technology, improving decision-making for frontline teams, and protecting people and critical assets in demanding environments. Headquartered in Bristol, Rowden employs around 160 people and operates over 20,000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europe's fastest-growing engineering businesses. Technical Leadership in Infrastructure & Applications As part of this journey, we are scaling our Infrastructure & Applications capability. This function builds intelligent, resilient, and private solutions from the cloud to the far-edge, ensuring robust and secure operations for our clients. As a Principal Infrastructure Engineer, you will act as a senior technical authority across Rowden's portfolio of projects, products, tools, and systems - including those relied upon by hundreds of deployed users and critical internal capabilities. You will collaborate closely with engineers, delivery teams, and customers, tackling complex technology challenges in demanding environments. This role is hands on, fast paced, and impact driven. You will provide technical leadership through architectural decision making, system design, and deep engineering expertise, guiding teams through uncertainty and enabling the delivery of robust, mission focused solutions. For the right person, this is an exceptional opportunity to shape infrastructure platforms and engineering standards in a growing, high trust organisation. You will bring broad, applicable knowledge across domains including workload virtualisation, cloud infrastructure, Linux operating systems, advanced networking concepts, and hyper converged infrastructure (HCI). Experience with high availability systems, fault tolerant architectures, and software defined networking (e.g. SD WAN) is highly valuable. Strong troubleshooting skills, clear communication with technical and non technical stakeholders, and the ability to decompose complex systems into manageable technical workstreams are essential. While this role offers hybrid working options, it requires a minimum of 3 days per week on site at our Bristol HQ, with occasional travel to customer sites. Candidates must be willing to obtain UK National Security Vetting clearance, with SC required and DV desirable. More information about security clearance is available here: Key areas of responsibility As a Principal Infrastructure Engineer at Rowden, you will be responsible for: Owning and assuring infrastructure architecture and design, ensuring privacy, security, compliance, high availability, performance, and resilience across all infrastructure capabilities, including cloud environments, applications, and security and service platforms. Scoping and shaping complex infrastructure initiatives, providing technical leadership during context alignment, architectural decision making, and execution to deliver solutions that meet demanding operational and regulatory requirements. Acting as a key technical decision maker, balancing trade offs, managing risk, and ensuring long term maintainability and platform health across interconnected systems. Designing, developing, and deploying infrastructure components such as networks, virtual machines, containers, and orchestration workflows, acting as a hands on technical leader and setting best practice patterns for others to follow. Producing high quality system diagrams, documentation, and design artefacts, maintaining high standards of accuracy, clarity, and diligence. Maintaining and optimising infrastructure platforms, including configuration management, system upgrades, and the implementation of infrastructure as code (IaC) practices to ensure consistency and scalability. Implementing and evolving monitoring, logging, and alerting capabilities to provide real time system insight, enable proactive issue detection, and optimise uptime. Developing and standardising secure build processes for end user devices, ensuring consistent integration with public, private, and hybrid cloud infrastructure, supported by clear documentation and reusable workflows. Championing modern Agile and DevOps practices, influencing ways of working across teams, improving feedback loops, and raising the quality and predictability of infrastructure delivery. Mentoring and coaching engineers across the organisation, providing technical guidance, review, and example to support professional growth and improve overall engineering capability. Key skills, experience and behaviours We are looking for someone passionate about technology who actively invests in their technical skills and abilities alongside: A degree or equivalent experience in computer science, IT, or a related discipline. Proven ability to provide technical leadership and influence engineering direction, operating autonomously in complex and ambiguous environments. Extensive experience as an infrastructure engineer, with strong understanding of networking, operating systems, cloud platforms, and virtualisation technologies. Experience with scripting and automation (e.g. Python, Bash) and tools such as Ansible, Terraform, or similar, with a strong preference for infrastructure as code practices. Demonstrated experience adopting and promoting Agile and DevOps practices to improve collaboration, delivery quality, and operational outcomes. Strong ability to decompose complex systems into clear technical workstreams, enabling engineers at all levels to contribute effectively. Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to a range of stakeholders. Highly Desirable Experience Experience delivering complex, connected systems in regulated sectors such as defence, national security, telecommunications, financial services, or automotive. Designing, deploying, and supporting solutions at the far edge in denied, disrupted, intermittent, or lossy communication environments. Building and maintaining secure application deployments on AWS, Azure, or GCloud. Background experience in IT support or operational environments. Key Attributes Problem solver: Able to troubleshoot and resolve complex issues pragmatically and efficiently. Systems thinker: Comfortable reasoning about large scale, interconnected systems and balancing short term delivery with long term platform health. Detail oriented: Maintains high standards and adherence to best practices. Adaptable and self motivated: Learns quickly and continuously develops technical capability. Technical mentor: Develops engineers through guidance, review, and example rather than formal management. Collaborative: Works effectively across disciplines, sharing knowledge openly. Continuous improvement mindset: Proactively identifies opportunities to improve systems, processes, and ways of working. Agile mindset: Applies Agile principles pragmatically, facilitating alignment, prioritisation, and collaboration. Working at Rowden We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds, so please apply and come as you are! We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid working model, with an average 3 days in the office each week (dependent on the role). We welcome the opportunity to discuss flexibility, part time working requirements and/or workplace adjustments with all our applicants. Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles. Please let us know your requirements early on so that we can make sure you have everything you need up front to help make the recruitment process and experience as easy as possible. Finally, if you feel that you don't meet all the criteria included above but have transferable skills and relevant experience, we'd still love to hear from you!
27/07/2026
Full time
Principal Infrastructure Engineer Department: Engineering Employment Type: Permanent - Full Time Location: Bristol, UK We're building the UK's next generation engineering powerhouse, providing critical technology that strengthens national security and resilience. We specialise in turning advances in sensing, AI, and communications into operational capability for the edge, where connectivity may be degraded or denied. Our work focuses on accelerating the deployment of technology, improving decision-making for frontline teams, and protecting people and critical assets in demanding environments. Headquartered in Bristol, Rowden employs around 160 people and operates over 20,000 square feet of engineering and manufacturing facilities. We have a growing international footprint and are one of Europe's fastest-growing engineering businesses. Technical Leadership in Infrastructure & Applications As part of this journey, we are scaling our Infrastructure & Applications capability. This function builds intelligent, resilient, and private solutions from the cloud to the far-edge, ensuring robust and secure operations for our clients. As a Principal Infrastructure Engineer, you will act as a senior technical authority across Rowden's portfolio of projects, products, tools, and systems - including those relied upon by hundreds of deployed users and critical internal capabilities. You will collaborate closely with engineers, delivery teams, and customers, tackling complex technology challenges in demanding environments. This role is hands on, fast paced, and impact driven. You will provide technical leadership through architectural decision making, system design, and deep engineering expertise, guiding teams through uncertainty and enabling the delivery of robust, mission focused solutions. For the right person, this is an exceptional opportunity to shape infrastructure platforms and engineering standards in a growing, high trust organisation. You will bring broad, applicable knowledge across domains including workload virtualisation, cloud infrastructure, Linux operating systems, advanced networking concepts, and hyper converged infrastructure (HCI). Experience with high availability systems, fault tolerant architectures, and software defined networking (e.g. SD WAN) is highly valuable. Strong troubleshooting skills, clear communication with technical and non technical stakeholders, and the ability to decompose complex systems into manageable technical workstreams are essential. While this role offers hybrid working options, it requires a minimum of 3 days per week on site at our Bristol HQ, with occasional travel to customer sites. Candidates must be willing to obtain UK National Security Vetting clearance, with SC required and DV desirable. More information about security clearance is available here: Key areas of responsibility As a Principal Infrastructure Engineer at Rowden, you will be responsible for: Owning and assuring infrastructure architecture and design, ensuring privacy, security, compliance, high availability, performance, and resilience across all infrastructure capabilities, including cloud environments, applications, and security and service platforms. Scoping and shaping complex infrastructure initiatives, providing technical leadership during context alignment, architectural decision making, and execution to deliver solutions that meet demanding operational and regulatory requirements. Acting as a key technical decision maker, balancing trade offs, managing risk, and ensuring long term maintainability and platform health across interconnected systems. Designing, developing, and deploying infrastructure components such as networks, virtual machines, containers, and orchestration workflows, acting as a hands on technical leader and setting best practice patterns for others to follow. Producing high quality system diagrams, documentation, and design artefacts, maintaining high standards of accuracy, clarity, and diligence. Maintaining and optimising infrastructure platforms, including configuration management, system upgrades, and the implementation of infrastructure as code (IaC) practices to ensure consistency and scalability. Implementing and evolving monitoring, logging, and alerting capabilities to provide real time system insight, enable proactive issue detection, and optimise uptime. Developing and standardising secure build processes for end user devices, ensuring consistent integration with public, private, and hybrid cloud infrastructure, supported by clear documentation and reusable workflows. Championing modern Agile and DevOps practices, influencing ways of working across teams, improving feedback loops, and raising the quality and predictability of infrastructure delivery. Mentoring and coaching engineers across the organisation, providing technical guidance, review, and example to support professional growth and improve overall engineering capability. Key skills, experience and behaviours We are looking for someone passionate about technology who actively invests in their technical skills and abilities alongside: A degree or equivalent experience in computer science, IT, or a related discipline. Proven ability to provide technical leadership and influence engineering direction, operating autonomously in complex and ambiguous environments. Extensive experience as an infrastructure engineer, with strong understanding of networking, operating systems, cloud platforms, and virtualisation technologies. Experience with scripting and automation (e.g. Python, Bash) and tools such as Ansible, Terraform, or similar, with a strong preference for infrastructure as code practices. Demonstrated experience adopting and promoting Agile and DevOps practices to improve collaboration, delivery quality, and operational outcomes. Strong ability to decompose complex systems into clear technical workstreams, enabling engineers at all levels to contribute effectively. Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts clearly to a range of stakeholders. Highly Desirable Experience Experience delivering complex, connected systems in regulated sectors such as defence, national security, telecommunications, financial services, or automotive. Designing, deploying, and supporting solutions at the far edge in denied, disrupted, intermittent, or lossy communication environments. Building and maintaining secure application deployments on AWS, Azure, or GCloud. Background experience in IT support or operational environments. Key Attributes Problem solver: Able to troubleshoot and resolve complex issues pragmatically and efficiently. Systems thinker: Comfortable reasoning about large scale, interconnected systems and balancing short term delivery with long term platform health. Detail oriented: Maintains high standards and adherence to best practices. Adaptable and self motivated: Learns quickly and continuously develops technical capability. Technical mentor: Develops engineers through guidance, review, and example rather than formal management. Collaborative: Works effectively across disciplines, sharing knowledge openly. Continuous improvement mindset: Proactively identifies opportunities to improve systems, processes, and ways of working. Agile mindset: Applies Agile principles pragmatically, facilitating alignment, prioritisation, and collaboration. Working at Rowden We are committed to building a flexible, inclusive, and enabling company. Our aim is to create a diverse team of talented people with unique skills, experience, and backgrounds, so please apply and come as you are! We also recognise the importance of flexible working and support this wherever we can. We typically operate a flexible, hybrid working model, with an average 3 days in the office each week (dependent on the role). We welcome the opportunity to discuss flexibility, part time working requirements and/or workplace adjustments with all our applicants. Rowden is a Disability Confident Committed company, and we actively encourage people with disabilities and health conditions to apply for our roles. Please let us know your requirements early on so that we can make sure you have everything you need up front to help make the recruitment process and experience as easy as possible. Finally, if you feel that you don't meet all the criteria included above but have transferable skills and relevant experience, we'd still love to hear from you!
Frontline Technical Support Engineer (Shift)Applylocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR020585Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
27/07/2026
Full time
Frontline Technical Support Engineer (Shift)Applylocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR020585Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique. Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team. The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems. The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence. With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. L'état d'esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l'aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l'aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.
27/07/2026
Full time
Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique. Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies. La méritocratie fait partie de notre ADN. Chez Edenred, nous reconnaissons, recrutons et développons tous les talents. Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous. Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team. The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems. The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence. With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. L'état d'esprit Edenred - Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l'aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l'aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.
Frontline Technical Support Engineer (Shift)Haelocations: United Kingdom - Swindontime type: Kokopäiväinenposted on: Julkaistu tänäänjob requisition id: JR020585Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. Apply now and Vibe with Us!
27/07/2026
Full time
Frontline Technical Support Engineer (Shift)Haelocations: United Kingdom - Swindontime type: Kokopäiväinenposted on: Julkaistu tänäänjob requisition id: JR020585Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws. Apply now and Vibe with Us!
We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and triaging their calls with a view to resolving and closing the ticket at first contact. Where escalation is required, you will be responsible for gathering all relevant information and passing it on clearly to the appropriate team. Key Responsibilities Act as the first point of contact for customers, logging, categorising and prioritising incidents and service requests in line with ITIL best practice. Manage and resolve tickets within agreed SLAs, ensuring timely responses, clear progress updates and accurate resolution records. Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Engage and manage third-party providers including ISPs, VoIP platforms and carriers, ensuring effective fault escalation, progress tracking and accountability. Investigate alerts, outages and performance issues such as latency, jitter and packet loss, supporting major incident response and service restoration. Maintain and enhance technical documentation, known error records and Knowledge Base articles related to telecoms and networking solutions. Work closely with IT and Comms Specialists to improve processes, reduce escalations and strengthen service delivery. Maintain clear, professional communication with customers and stakeholders throughout the incident lifecycle. Use ticketing systems, RMM tools and third-party platforms to manage workload, prioritise tasks and maintain data accuracy. Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists where required. Deliver a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction. What We Are Looking For ICT and/or Telecoms background with service desk experience is essential. Basic understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Engineering mindset with a keen desire for problem-solving and logical fault diagnosis. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon or CallSwitch. Experience with DrayTek, Unifi, Aruba or similar networking solutions. Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Birthday day off. Additional day off for personal life milestones. Give Back Day for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!
27/07/2026
Full time
We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and triaging their calls with a view to resolving and closing the ticket at first contact. Where escalation is required, you will be responsible for gathering all relevant information and passing it on clearly to the appropriate team. Key Responsibilities Act as the first point of contact for customers, logging, categorising and prioritising incidents and service requests in line with ITIL best practice. Manage and resolve tickets within agreed SLAs, ensuring timely responses, clear progress updates and accurate resolution records. Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Engage and manage third-party providers including ISPs, VoIP platforms and carriers, ensuring effective fault escalation, progress tracking and accountability. Investigate alerts, outages and performance issues such as latency, jitter and packet loss, supporting major incident response and service restoration. Maintain and enhance technical documentation, known error records and Knowledge Base articles related to telecoms and networking solutions. Work closely with IT and Comms Specialists to improve processes, reduce escalations and strengthen service delivery. Maintain clear, professional communication with customers and stakeholders throughout the incident lifecycle. Use ticketing systems, RMM tools and third-party platforms to manage workload, prioritise tasks and maintain data accuracy. Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists where required. Deliver a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction. What We Are Looking For ICT and/or Telecoms background with service desk experience is essential. Basic understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Engineering mindset with a keen desire for problem-solving and logical fault diagnosis. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon or CallSwitch. Experience with DrayTek, Unifi, Aruba or similar networking solutions. Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Birthday day off. Additional day off for personal life milestones. Give Back Day for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!
Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
27/07/2026
Full time
Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Frontline Technical Support Engineer (Shift)Applylocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR020585Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
27/07/2026
Full time
Frontline Technical Support Engineer (Shift)Applylocations: United Kingdom - Swindontime type: Full timeposted on: Posted Todayjob requisition id: JR020585Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Frontline Technical Support Engineer (Shift)Solicitarlocations: United Kingdom - Swindontime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR020585Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico. Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades. En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
27/07/2026
Full time
Frontline Technical Support Engineer (Shift)Solicitarlocations: United Kingdom - Swindontime type: A tiempo completoposted on: Publicado hoyjob requisition id: JR020585Dé un paso adelante y deje que Edenred le sorprenda.Cada día, ofrecemos soluciones innovadoras para mejorar la vida de millones de personas, conectando a empleados, empresas y comerciantes de todo el mundo.Sabemos que hay cientos de formas de que crezcas. Con nosotros, ampliarás tus habilidades en un entorno multicultural, desafiante y dinámico. Atrévase a unirse a Edenred y prepárese para prosperar en una empresa global que le ofrecerá un sinfín de oportunidades. En Edenred todo gira en torno a la meritocracia. Vienes como eres y contribuyes. De hecho, el Grupo Edenred reconoce, contrata y desarrolla todos los talentos y singularidades.Nos comprometemos a evitar toda forma de discriminación y a ofrecer a todos nuestros candidatos igualdad de oportunidades independientemente de su sexo y expresión de género, discapacidad, origen, creencias religiosas y orientación sexual o cualquier otro criterio. Frontline Technical Support Engineer (Shift) Salary: £30,000 pa + Bonus + Shift Allowance Swindon - Hybrid Edenred PayTech is hiring for a Frontline Technical Support Engineer to join our growing Service Operations team.The Frontline Technical Support Engineer (Shift) plays a key role within the 24/7 Service Operations function, providing rapid technical response, advanced system monitoring, and first line restoration of service to ensure the stability and availability of all PayTech systems.The role delivers high quality technical support across incidents, alerts, and service requests, working within strict SLA timelines to minimise downtime and ensure seamless BAU operations. Acting as the first escalation point for live service issues, the engineer supports Major Incident Management activities, investigates and diagnoses issues to root cause level where possible, and works closely with Problem Management to prevent reoccurrence.With strong technical capability, this role trains, coaches, and supports peers while maintaining deep awareness of PayTech technologies, contributing to the continuous improvement and operational excellence of the entire Service Operations team. This role requires working on a shift pattern that operates 24/7. What you will be doing: Deliver rapid response to all inbound tickets and alerts, ensuring restoration of service within SLA. Act as first line technical resolver for incidents, service interruptions, and degraded performance. Lead and support Major Incident Management during shift (scribing, timekeeping, communications). Perform advanced system monitoring using internal and third party tools to detect early warning signs. Execute system changes in line with strict Change Management processes. Work from the top of the queue to provide fair, consistent, and timely service to all clients. Proactively identify risks or potential service disruptions across products and platforms. Resolve complex technical issues and take ownership of tickets through to full resolution. What you will bring: Essential Criteria: Strong demonstrable problem solving ability and ownership skills SQL - experience writing complex queries and/or Unix - high competence in investigation and troubleshooting and/or Ticket management in Jira or other JSM tools Proven experience managing client relationships and service expectations. Desirable Criteria: Experience in AppDynamics, Dynatrace or other alerting/monitoring tools Jira / Jira Service Desk Confluence Citrix Degree or equivalent in computing or a related technical/scientific discipline Experience working in a 24/7 operations centre or high availability environment Why Edenred PayTech? We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business. What you will get: 25 days annual leave plus Bank Holidays Hybrid working environment (min. 3 days per week in the office) Pension Scheme - employer 6% with minimum employee contribution 3% Discretionary bonus scheme based on company and personal performance Medical & international travel cover (leisure and action sports) Income protection Life insurance (4x salary) Wellbeing Employee Assistance Program (extended access to family members) Monthly gym allowance Holiday trading scheme Season ticket loan Cycle to Work scheme Employee discount shopping platform Employee referral bonus scheme Digital learning platform Complimentary fruit and other 'in office' snacks & refreshments Volunteering programme Social events Diversity: Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Are you someone who thrives on keeping things running smoothly behind the scenes? Do you enjoy building relationships and being the go to person for solving problems? Are you looking for a role where no two days are the same and you can make a real impact? Here at GXO Warrington we are looking for twoCustomer Planning Coordinators to join our busy national planning centre,where you'll play a key role in keeping communication flowing between stores, distribution centres and vendors to ensure deliveries run smoothly across the network. This is a full time, permanent position, you will be working on an any 5 from 7 shift pattern. Typically, this is Monday to Friday and shifts will rotate between 07:00 - 15:00, 08:00 - 16:00 and 09:00 - 17:00, therefore flexibility is essential, this is logistics after all! You'll be paid a salary of £27,000 per annum, depending upon experience. Pay, benefits and more: 25 days annual leave (plus bank holidays) the option to buy additional days so you can enjoy a positive work-life balance flexible dental insurance plans a company sponsored pension scheme a 24/7 online GP service life assurance a fully comprehensive employee assistance programme high street discounts cycle to work scheme cashback cards saving scheme much more!Including our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with. What you'll do on a typical day: Act as the key point of contact for B&Q stores, supporting with delivery queries and day-to-day operations Coordinate communication between stores, DCs and vendors to keep everything running smoothly Arrange and confirm additional delivery capacity where required across the network Maintain and update delivery schedules across peak and off-peak periods Monitor delivery performance and escalate any issues to minimise disruption Support planning administration including haulier bookings, compliance and cost tracking Update KPIs and dashboards, ensuring accurate reporting across the operation What you need to succeed at GXO: Experience working in a transport, logistics or planning environment Strong organisational skills with the ability to manage multiple priorities Excellent communication skills and confidence working with different stakeholders A proactive, problem-solving mindset with great attention to detail Knowledge of transport systems or planning tools We engineer faster, smarter, leaner supply chains. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
27/07/2026
Full time
Are you someone who thrives on keeping things running smoothly behind the scenes? Do you enjoy building relationships and being the go to person for solving problems? Are you looking for a role where no two days are the same and you can make a real impact? Here at GXO Warrington we are looking for twoCustomer Planning Coordinators to join our busy national planning centre,where you'll play a key role in keeping communication flowing between stores, distribution centres and vendors to ensure deliveries run smoothly across the network. This is a full time, permanent position, you will be working on an any 5 from 7 shift pattern. Typically, this is Monday to Friday and shifts will rotate between 07:00 - 15:00, 08:00 - 16:00 and 09:00 - 17:00, therefore flexibility is essential, this is logistics after all! You'll be paid a salary of £27,000 per annum, depending upon experience. Pay, benefits and more: 25 days annual leave (plus bank holidays) the option to buy additional days so you can enjoy a positive work-life balance flexible dental insurance plans a company sponsored pension scheme a 24/7 online GP service life assurance a fully comprehensive employee assistance programme high street discounts cycle to work scheme cashback cards saving scheme much more!Including our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with. What you'll do on a typical day: Act as the key point of contact for B&Q stores, supporting with delivery queries and day-to-day operations Coordinate communication between stores, DCs and vendors to keep everything running smoothly Arrange and confirm additional delivery capacity where required across the network Maintain and update delivery schedules across peak and off-peak periods Monitor delivery performance and escalate any issues to minimise disruption Support planning administration including haulier bookings, compliance and cost tracking Update KPIs and dashboards, ensuring accurate reporting across the operation What you need to succeed at GXO: Experience working in a transport, logistics or planning environment Strong organisational skills with the ability to manage multiple priorities Excellent communication skills and confidence working with different stakeholders A proactive, problem-solving mindset with great attention to detail Knowledge of transport systems or planning tools We engineer faster, smarter, leaner supply chains. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Salary range £39,800 - £54,870 per annum Salary: Salary will be in the range £39,800 - £54,870 per annum . Commencement on the salary range is subject to comparableskills and experience. Reporting to: Professor Montse Garcia-Closas D uration ofContract: Fixed Term for 3 years in the first instance. Hours per week : 35 hours per week (Full Time) Location: Sutton Closing Date:11th of August 2026 We are seeking to appoint an experienced Cancer Research Data Officer to work within the Cancer Data Driven (CD3) Programme, to join our dynamic and forefront research group using epidemiological cohort data approaches to understand the causes of cancer and how to prevent it. Under the leadership ofProfessor's Montserrat Garcia-Closas this is an exciting opportunity to joinour dynamic and forefront research multidisciplinary team, using epidemiological and real-world data-driven approaches to understand the causes of cancer and how to prevent it. In this role you will help develop the study's infrastructure and operational systems, ensuring efficient processing of multi-source data and contributing to the stability and performance of key systems. As a Cancer Research Data Officer you will clean, transform and integrate complex, multi-source data from large-scale epidemiological and real-word data. Your work will ensure data readiness for research, in collaboration with a multidisciplinary team of epidemiologists,statisticians, data scientists and data managers. This is an exciting opportunity to play a crucial role in the creation of end-to-end data management and processing solutions, according to FAIR (Findable, Accessible, Interoperable and Re-usable) principles to support efficient and secure research data re-use to advance science. About the Cancer Data Driven Detection (CD3) Programme The Cancer Research Data Officer will work within the Cancer Data Driven (CD3) Programme.CD3 is a new, multidisciplinary and multi-institutional strategic national research programme dedicated to using data to transform our understanding of cancer risk and enable early interception of cancers. It represents a major,multi-million-pound flagship investment funded through a strategic programme award byCancer Research UK , the National Institute for Health and Care Research (NIHR ) and the Engineering and Physical Sciences Research Council (EPSRC ); and thePeter Sowerby Foundation ; in partnership with Health Data Research UK (HDR UK ) and the Economic and Social Research Council's Administrative Data Research UK programme (ADR UK ). The successful candidate will work under the supervision of Professor Montserrat Garcia-Closas at the Integrative Epidemiology Team at The ICRand the Cancer Epidemiology and Prevention Research Unit , a research partnership between The ICR and Imperial College London. About you The successful candidate must meet the Person Specifications detailed in the job description and must have aMaster's degree in a relevant quantitative discipline, preferably health data science, biostatistics, epidemiology, or a related field, with strong programming skills and understanding of epidemiological, clinical or health research data. Enjoy working as part of a multidisciplinary team interacting with epidemiologists, biologists, statisticians, data scientists and operational managers. The post will be situated within the Division of Genetics & Epidemiology on the ICRs Sutton campus. Department/Directorate Information The Cancer Research Data Officer will work with the Integrative Cancer Epidemiology Team (led by Professor Montserrat Garcia- Closas) and Clinical Epidemiology Team (led by Professor Amy Berrington) at the ICR Division of Genetics and Epidemiology. The Division is internationally renowned for its pioneering work in understanding the underlying genetic and environmental causes of cancer risk. High-quality laboratory, epidemiological and clinical research within the division is driven by energetic, innovative leadership and complemented by participation in national and international research consortiums, clinical collaborations, and technological partnerships. At the Integrative Cancer Epidemiology Team we use integrative analyses of large-scale data in epidemiological studies to investigate the causes of cancer, understand carcinogenic processes and improve risk assessment for precision prevention. At the Clinical Epidemiology Team we use real world data to investigate the late-effects of cancer treatments, cancer survival and cancer risks from other medications. Our work informs prevention and public health strategies at both the population and individual levels to reduce the burden of cancer. We have a program of research based on the ongoing Generations Study, a national study of over 110,000 women from the UK. Women in the study have provided blood samples and detailed questionnaire information at recruitment, and in repeat follow-up questionnaires. Data includes self- reported risk factor information, hormone levels, genetics, and artificial intelligence (AI) analyses of tissue images from breast tumours, benign breast disease and mammography images. We also access their medical records to collect information on cancer screening and treatments. The scientific staff comprise epidemiologists, statisticians and data scientist who collaborate with researchers around the world. We are part of the newly formed The Cancer Epidemiology and Prevention Research Unit , a research partnership between The ICR and Imperial College London to establish collaborations in research, training and knowledge dissemination in cancer epidemiology and prevention. What we offer A dynamic and supportive research environment Access to state-of-the-art facilities and professional development opportunities Collaboration with leading researchers in the field Competitive salary and pension We encourage all applicants to access the job pack attached for more detailed information regarding this role. For an informal discussion regarding the role, please contactProfessor Montserrat Garcia-Closas via Email at: About The Institute of Cancer Research Why work for us? As a member of staff, you'll have exclusive access to a range ofstaff benefits . The ICR is committed to supporting overseas applicants applying for roles,please click here to find out further information. The Institute of Cancer Research, London, is one of the world's most influential cancer research institutes, with an outstanding record of achievement dating back more than 100 years. Further information about working at the ICR can be foundhere . At the Institute of Cancer Research, we champion diversity as we believe it fuels innovation and drives impactful research. We welcome applicants from all walks of life, valuing diverse perspectives that enrich our work. Don't let a checklist of qualifications hold you back - if you're passionate about the role, we want to hear from you. Your unique experiences and backgrounds contribute to the richness of our team. We are committed to being an equal opportunity for all, regardless of ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity. Join us in creating an inclusive environment where everyone's voice is heard and valued. Salary range £39,800 - £54,870 per annum Salary range £31,445 - £33,600 per annum
27/07/2026
Full time
Salary range £39,800 - £54,870 per annum Salary: Salary will be in the range £39,800 - £54,870 per annum . Commencement on the salary range is subject to comparableskills and experience. Reporting to: Professor Montse Garcia-Closas D uration ofContract: Fixed Term for 3 years in the first instance. Hours per week : 35 hours per week (Full Time) Location: Sutton Closing Date:11th of August 2026 We are seeking to appoint an experienced Cancer Research Data Officer to work within the Cancer Data Driven (CD3) Programme, to join our dynamic and forefront research group using epidemiological cohort data approaches to understand the causes of cancer and how to prevent it. Under the leadership ofProfessor's Montserrat Garcia-Closas this is an exciting opportunity to joinour dynamic and forefront research multidisciplinary team, using epidemiological and real-world data-driven approaches to understand the causes of cancer and how to prevent it. In this role you will help develop the study's infrastructure and operational systems, ensuring efficient processing of multi-source data and contributing to the stability and performance of key systems. As a Cancer Research Data Officer you will clean, transform and integrate complex, multi-source data from large-scale epidemiological and real-word data. Your work will ensure data readiness for research, in collaboration with a multidisciplinary team of epidemiologists,statisticians, data scientists and data managers. This is an exciting opportunity to play a crucial role in the creation of end-to-end data management and processing solutions, according to FAIR (Findable, Accessible, Interoperable and Re-usable) principles to support efficient and secure research data re-use to advance science. About the Cancer Data Driven Detection (CD3) Programme The Cancer Research Data Officer will work within the Cancer Data Driven (CD3) Programme.CD3 is a new, multidisciplinary and multi-institutional strategic national research programme dedicated to using data to transform our understanding of cancer risk and enable early interception of cancers. It represents a major,multi-million-pound flagship investment funded through a strategic programme award byCancer Research UK , the National Institute for Health and Care Research (NIHR ) and the Engineering and Physical Sciences Research Council (EPSRC ); and thePeter Sowerby Foundation ; in partnership with Health Data Research UK (HDR UK ) and the Economic and Social Research Council's Administrative Data Research UK programme (ADR UK ). The successful candidate will work under the supervision of Professor Montserrat Garcia-Closas at the Integrative Epidemiology Team at The ICRand the Cancer Epidemiology and Prevention Research Unit , a research partnership between The ICR and Imperial College London. About you The successful candidate must meet the Person Specifications detailed in the job description and must have aMaster's degree in a relevant quantitative discipline, preferably health data science, biostatistics, epidemiology, or a related field, with strong programming skills and understanding of epidemiological, clinical or health research data. Enjoy working as part of a multidisciplinary team interacting with epidemiologists, biologists, statisticians, data scientists and operational managers. The post will be situated within the Division of Genetics & Epidemiology on the ICRs Sutton campus. Department/Directorate Information The Cancer Research Data Officer will work with the Integrative Cancer Epidemiology Team (led by Professor Montserrat Garcia- Closas) and Clinical Epidemiology Team (led by Professor Amy Berrington) at the ICR Division of Genetics and Epidemiology. The Division is internationally renowned for its pioneering work in understanding the underlying genetic and environmental causes of cancer risk. High-quality laboratory, epidemiological and clinical research within the division is driven by energetic, innovative leadership and complemented by participation in national and international research consortiums, clinical collaborations, and technological partnerships. At the Integrative Cancer Epidemiology Team we use integrative analyses of large-scale data in epidemiological studies to investigate the causes of cancer, understand carcinogenic processes and improve risk assessment for precision prevention. At the Clinical Epidemiology Team we use real world data to investigate the late-effects of cancer treatments, cancer survival and cancer risks from other medications. Our work informs prevention and public health strategies at both the population and individual levels to reduce the burden of cancer. We have a program of research based on the ongoing Generations Study, a national study of over 110,000 women from the UK. Women in the study have provided blood samples and detailed questionnaire information at recruitment, and in repeat follow-up questionnaires. Data includes self- reported risk factor information, hormone levels, genetics, and artificial intelligence (AI) analyses of tissue images from breast tumours, benign breast disease and mammography images. We also access their medical records to collect information on cancer screening and treatments. The scientific staff comprise epidemiologists, statisticians and data scientist who collaborate with researchers around the world. We are part of the newly formed The Cancer Epidemiology and Prevention Research Unit , a research partnership between The ICR and Imperial College London to establish collaborations in research, training and knowledge dissemination in cancer epidemiology and prevention. What we offer A dynamic and supportive research environment Access to state-of-the-art facilities and professional development opportunities Collaboration with leading researchers in the field Competitive salary and pension We encourage all applicants to access the job pack attached for more detailed information regarding this role. For an informal discussion regarding the role, please contactProfessor Montserrat Garcia-Closas via Email at: About The Institute of Cancer Research Why work for us? As a member of staff, you'll have exclusive access to a range ofstaff benefits . The ICR is committed to supporting overseas applicants applying for roles,please click here to find out further information. The Institute of Cancer Research, London, is one of the world's most influential cancer research institutes, with an outstanding record of achievement dating back more than 100 years. Further information about working at the ICR can be foundhere . At the Institute of Cancer Research, we champion diversity as we believe it fuels innovation and drives impactful research. We welcome applicants from all walks of life, valuing diverse perspectives that enrich our work. Don't let a checklist of qualifications hold you back - if you're passionate about the role, we want to hear from you. Your unique experiences and backgrounds contribute to the richness of our team. We are committed to being an equal opportunity for all, regardless of ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity. Join us in creating an inclusive environment where everyone's voice is heard and valued. Salary range £39,800 - £54,870 per annum Salary range £31,445 - £33,600 per annum
Solus Accident Repair Centres Company
Stansted, Essex
Overview Solus, part of the Aviva family, is growing our Technology capability and we're looking for a talented Performance and Monitoring Engineer to help us strengthen the stability, reliability and performance of our systems. If you're passionate about monitoring, observability and using data to proactively improve service health, this is a great opportunity to make a real impact across a large, modern technology estate. Responsibilities You'll be our subject matter expert for monitoring and performance, responsible for designing, implementing and maintaining the tools and dashboards that give us real time visibility of our infrastructure, applications and cloud services. Your focus will include: Owning and optimising platforms such as LogicMonitor, Azure Monitor, App Insights and Log Analytics Building meaningful dashboards, alerts, telemetry pipelines and performance insights Identifying risks, trends and early indicators to prevent incidents before they happen Carrying out deep dive investigations into performance issues and recommending improvements Working with Platform, Operations, Security and Product teams to ensure systems are reliable, available and scalable Automating responses and integrations to improve speed, accuracy and consistency Supporting major changes, deployments and post incident reviews with data driven evidence Qualifications Strong experience with monitoring and observability tools (LogicMonitor, Azure Monitor, App Insights, Log Analytics, Defender for Cloud) Excellent understanding of cloud performance, IaaS/PaaS, networking fundamentals, API performance and capacity modelling Skilled in dashboards, log queries (KQL), custom metrics and performance analysis Ability to diagnose complex issues across infrastructure, networks, applications or databases Confident scripting and automation skills (PowerShell, Azure Automation, Graph API) Clear communicator who can simplify technical detail for both technical and non technical teams Desirable qualifications Microsoft certifications (AZ 900, AZ 104, AZ 305, AZ 500) or similar Experience with LogicMonitor admin, Grafana or other observability tools Familiarity with SRE concepts (SLIs, SLOs, error budgets) Understanding of ITIL processes Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
27/07/2026
Full time
Overview Solus, part of the Aviva family, is growing our Technology capability and we're looking for a talented Performance and Monitoring Engineer to help us strengthen the stability, reliability and performance of our systems. If you're passionate about monitoring, observability and using data to proactively improve service health, this is a great opportunity to make a real impact across a large, modern technology estate. Responsibilities You'll be our subject matter expert for monitoring and performance, responsible for designing, implementing and maintaining the tools and dashboards that give us real time visibility of our infrastructure, applications and cloud services. Your focus will include: Owning and optimising platforms such as LogicMonitor, Azure Monitor, App Insights and Log Analytics Building meaningful dashboards, alerts, telemetry pipelines and performance insights Identifying risks, trends and early indicators to prevent incidents before they happen Carrying out deep dive investigations into performance issues and recommending improvements Working with Platform, Operations, Security and Product teams to ensure systems are reliable, available and scalable Automating responses and integrations to improve speed, accuracy and consistency Supporting major changes, deployments and post incident reviews with data driven evidence Qualifications Strong experience with monitoring and observability tools (LogicMonitor, Azure Monitor, App Insights, Log Analytics, Defender for Cloud) Excellent understanding of cloud performance, IaaS/PaaS, networking fundamentals, API performance and capacity modelling Skilled in dashboards, log queries (KQL), custom metrics and performance analysis Ability to diagnose complex issues across infrastructure, networks, applications or databases Confident scripting and automation skills (PowerShell, Azure Automation, Graph API) Clear communicator who can simplify technical detail for both technical and non technical teams Desirable qualifications Microsoft certifications (AZ 900, AZ 104, AZ 305, AZ 500) or similar Experience with LogicMonitor admin, Grafana or other observability tools Familiarity with SRE concepts (SLIs, SLOs, error budgets) Understanding of ITIL processes Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Description System Integration & Test Engineer Location: Whiteley, with flexibility to work from home dependent on business demands Salary: £47,600 - £61,000 The Role: We currently have a vacancy for a Delivery Area Integration and Test Engineer working on a flagship programme in the UK. The role will include responsibility for Designing, Development and Maintenance of test scripts and Test Reporting using both industry standard Manual and Automation test suites and custom developed frameworks. The testing process will follow a hybrid Waterfall and Agile development and release process that supports critical customer mission goals around National Security using manual and automated testing techniques and tools. Responsible for conducting analysis of requirements and designs, and from this developing a risk-based test approach to provide test assurance in support of our change pipeline. Employees may also support business process improvements or systems analysis for missions, systems, and fiscal requirements Key responsibilities: Contribution to Detailed Test Plans, Summary of Test (Draft), Summary of Test (Final), Test Completion Reports Development of the Test Designs, Test cases, Test Data and Test Tooling Contribution to the Requirements Traceability Matrix for Test specific attributes (e.g. Verification Methods, Test Stages, Verification Approach, Test Evidence and Test Compliance (Test Results . Conduct of Test Execution tasks, along with Analysis and Reporting Raising Defects based on test Execution outcomes, and updating defects from the result of testing Status reporting of progress to Test Lead(s) Quality checks of Test materials produced by Leidos Test engineers (Test Scripts, Test Data, Test Evidence, Defects) Identifying Test Process improvement and making recommendations to the Test Lead(s) Key Skills: Awareness of the Testing Lifecycle and the different types of testing such as Functional and Integration Testing. Awareness Systems Integration including integrating 3rd party systems or components. Able to understand existing Test Process and identify improvements and efficiencies Provide test estimation for test preparation and executions tasks Awareness of creating Test Design and Cases based on requirements and design documents. Experience of test execution, test results analysis and status reporting Knowledge or experience Hybrid (Agile, Iterative & Waterfall) workload management and bug tracking (e.g. Jira, BitBucket, or similar). Moderate oral and written communication skills - ability to communicate with technical team members Self-motivated and willing to speak to colleagues to address dependencies, knowledge gaps and progress defects Experience of working within a wider test team to achieve test outcomes Self-motivated and willing to speak to colleagues to find out missing information. Desired Skills and Experience: Functional and Non Functional testing of integrated systems. Continuous Integration/Continuous Delivery tools. Negative testing concepts and risk assessment reporting. Clearance Requirements: Successful candidates will be required to be willing and able to obtain UK Security Clearances - this requires a minimum of 5 years residency in the UK What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
27/07/2026
Full time
Description System Integration & Test Engineer Location: Whiteley, with flexibility to work from home dependent on business demands Salary: £47,600 - £61,000 The Role: We currently have a vacancy for a Delivery Area Integration and Test Engineer working on a flagship programme in the UK. The role will include responsibility for Designing, Development and Maintenance of test scripts and Test Reporting using both industry standard Manual and Automation test suites and custom developed frameworks. The testing process will follow a hybrid Waterfall and Agile development and release process that supports critical customer mission goals around National Security using manual and automated testing techniques and tools. Responsible for conducting analysis of requirements and designs, and from this developing a risk-based test approach to provide test assurance in support of our change pipeline. Employees may also support business process improvements or systems analysis for missions, systems, and fiscal requirements Key responsibilities: Contribution to Detailed Test Plans, Summary of Test (Draft), Summary of Test (Final), Test Completion Reports Development of the Test Designs, Test cases, Test Data and Test Tooling Contribution to the Requirements Traceability Matrix for Test specific attributes (e.g. Verification Methods, Test Stages, Verification Approach, Test Evidence and Test Compliance (Test Results . Conduct of Test Execution tasks, along with Analysis and Reporting Raising Defects based on test Execution outcomes, and updating defects from the result of testing Status reporting of progress to Test Lead(s) Quality checks of Test materials produced by Leidos Test engineers (Test Scripts, Test Data, Test Evidence, Defects) Identifying Test Process improvement and making recommendations to the Test Lead(s) Key Skills: Awareness of the Testing Lifecycle and the different types of testing such as Functional and Integration Testing. Awareness Systems Integration including integrating 3rd party systems or components. Able to understand existing Test Process and identify improvements and efficiencies Provide test estimation for test preparation and executions tasks Awareness of creating Test Design and Cases based on requirements and design documents. Experience of test execution, test results analysis and status reporting Knowledge or experience Hybrid (Agile, Iterative & Waterfall) workload management and bug tracking (e.g. Jira, BitBucket, or similar). Moderate oral and written communication skills - ability to communicate with technical team members Self-motivated and willing to speak to colleagues to address dependencies, knowledge gaps and progress defects Experience of working within a wider test team to achieve test outcomes Self-motivated and willing to speak to colleagues to find out missing information. Desired Skills and Experience: Functional and Non Functional testing of integrated systems. Continuous Integration/Continuous Delivery tools. Negative testing concepts and risk assessment reporting. Clearance Requirements: Successful candidates will be required to be willing and able to obtain UK Security Clearances - this requires a minimum of 5 years residency in the UK What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at . If you believe you are the victim of a scam, contact your local law enforcement and report the incident to U.S. Federal Trade Commission. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Engineer - Audio & Video Processing - 12 months FTC Location:Crawley Court (Winchester), Emley Moor (Huddersfield), Newman Street Chalfont -London We operate a flexible, hybrid working environment - requirement to travel to either our Winchester or London office up to twice a week Total Package 12 months FTC Up to £54,000 base salary Generous pension scheme starting at 6% rising to 10% 25 days annual leave Private Medical A unique wellbeing programme that looks after the whole you Access to multiple learning platforms to support your individual development Active and diverse networks that build community, support wellbeing and advocate for change A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here. Purpose - 12 months FTC Responsible for the design, development, implementation, operation, and troubleshooting of cloud-based and traditional Media platforms, with a particular focus on VOD, Cloud Playout, workflow automation, metadata-driven services, and AWS-hosted media solutions. The role is accountable for supporting, configuring, and optimising media workflows across production and non-production environments, ensuring reliable content delivery, operational excellence, and the successful integration of new services, partners, and technologies. The successful candidate will combine strong Media Engineering expertise with a solid understanding of cloud infrastructure, software-enabled workflows, automation, and modern deployment practices, enabling them to work effectively alongside Software, Platform, and Product Engineering teams. Accountabilities Design, configure, test, and support Media workflows and solutions to achieve maximum performance, reliability, and availability across VOD and Cloud Playout platforms. Provide technical expertise for the deployment, operation, and optimisation of Media services, ensuring efficient workflow execution and continual service improvement. Design and drive processes to facilitate the onboarding of new services, partners, channels, and content delivery workflows. Develop, analyse, troubleshoot, and modify Media systems, workflows, and configurations, ensuring compliance with operational, regulatory, and industry standards. Support the integration and operation of third-party Media products and vendor platforms hosted within AWS environments. Configure and maintain metadata-driven workflows, XML-based configurations, subtitle services, content delivery processes, and media processing pipelines. Support deployment and promotion activities through Git-based configuration management and CI/CD workflows. Troubleshoot issues across distributed cloud services, media workflows, and partner integrations, applying a structured and methodical approach to root-cause analysis and resolution. Support engagement with suppliers, vendors, contractors, and customers to ensure service delivery requirements are met and issues are effectively managed through to resolution. Standardise workflow configurations and engineering practices to improve maintainability, minimise disruption, and simplify integration with existing platforms and infrastructure. Document Media engineering principles, workflows, operational procedures, and platform configurations in line with industry best practices. Apply engineering, security, compliance, and operational standards across all aspects of Media platform design and support. Apply engineering best practices to deliver solutions that are reliable, scalable, maintainable, and supportable throughout their lifecycle. Act as a Design Authority (DA) within Media Engineering to ensure successful delivery of end-to-end solutions and support projects as Lead Design Authority (LDA) where required. Work closely with Product, Platform, Software Engineering, Architecture, Operations, and Network teams to deploy, optimise, and support Media solutions. Support AWS-based Media services including Lambda, Step Functions, S3, EventBridge, IAM, and related cloud-native technologies. Assist in the integration and migration of legacy Media systems into modern cloud-based architectures and workflows. Contribute to automation initiatives, operational tooling, and workflow orchestration to improve efficiency and reduce manual intervention. Provide technical leadership and mentoring to junior engineers, promoting engineering excellence, knowledge sharing, and continuous improvement. Stay current with emerging Media technologies, cloud platforms, video transport protocols, and industry best practices. Identify opportunities to improve engineering processes, platform performance, service resilience, and operational efficiency. Skills Media Engineering- Strong understanding of VOD, broadcast, playout, OTT, content delivery, metadata management, subtitle workflows, scheduling, and media processing technologies. Cloud Platforms & Operations- Practical understanding of AWS services including Lambda, Step Functions, S3, EventBridge, IAM, and cloud-native operational support. Configuration & Workflow Management- Experience working with XML, metadata-driven workflows, service onboarding, workflow configuration, and operational change management. Software & Automation Awareness- Ability to read, understand, troubleshoot, and modify code and scripts used within Media platforms and cloud workflows. Git & Deployment Practices- Understanding of Git-based workflows, CI/CD pipelines, configuration management, and deployment processes across multiple environments. Problem Solving- Strong analytical and troubleshooting skills with the ability to diagnose issues across distributed systems, cloud infrastructure, vendor products, and Media workflows. Vendor & Integration Management- Experience integrating with external partners and vendors using technologies such as FTP, SFTP, Apple Transporter, and S3-based delivery workflows. Video Connectivity & Distribution- Awareness of cloud ingest and distribution workflows and modern IP video transport technologies including SRT, RIST, and Zixi. Technical Leadership- Ability to mentor engineers, act as a subject matter expert, and share best practices across Media platforms and operational processes. Cross-Functional Collaboration- Proven ability to work effectively with Product, Engineering, Platform, Operations, Architecture, and external supplier teams. Operational Ownership- Ability to make informed decisions in live and time-sensitive operational environments while balancing technical, service, and commercial considerations. Communication & Stakeholder Management- Strong written and verbal communication skills with the ability to engage effectively with technical and non-technical stakeholders. Knowledge & Experience Experienced in Media Engineering within VOD, OTT, Broadcast, Playout, or Cloud Media environments. Demonstrable experience supporting Media workflows, platform configuration, metadata management, content delivery, service onboarding, and operational ownership of Media services. Experience working with cloud-hosted Media platforms and services running within AWS environments. Practical experience using AWS services such as Lambda, Step Functions, S3, EventBridge, and IAM for deployment, troubleshooting, and operational support. Experience working with Git-based source control, configuration management, and CI/CD deployment processes. Ability to understand, troubleshoot, and make changes to software-driven workflows, automation, and cloud-native services. Experience working with vendor-supported Media platforms and third-party integrations. Knowledge of XML and structured configuration formats used in Media workflows. Experience supporting or integrating cloud playout platforms, scheduling systems, playlist-driven workflows, or channel operations is beneficial. Good Python knowledge for workflow logic, automation support, AWS Lambda troubleshooting, and operational scripting is highly desirable. Knowledge of Infrastructure as Code tooling such as Terraform or Terragrunt is advantageous. Experience reverse-engineering legacy workflows and supporting migration to cloud-based platforms would be advantageous. Exposure to incident management, operational escalation, and live service support is desirable. Qualifications: A degree or equivalent experience in Media Technology, Computer Science, Software Engineering, Broadcast Engineering, Electrical Engineering, or a related discipline is advantageous. Important: This is not a traditional Playout Operations or Broadcast Support role. Successful candidates will have experience working with cloud-based media platforms and be comfortable engaging with software engineering concepts, source control, deployment pipelines, configuration management, automation, and code-based workflows, even where software development is not their primary discipline.
27/07/2026
Full time
Engineer - Audio & Video Processing - 12 months FTC Location:Crawley Court (Winchester), Emley Moor (Huddersfield), Newman Street Chalfont -London We operate a flexible, hybrid working environment - requirement to travel to either our Winchester or London office up to twice a week Total Package 12 months FTC Up to £54,000 base salary Generous pension scheme starting at 6% rising to 10% 25 days annual leave Private Medical A unique wellbeing programme that looks after the whole you Access to multiple learning platforms to support your individual development Active and diverse networks that build community, support wellbeing and advocate for change A comprehensive set of benefits including discounts on big brands, gymflex memberships and paid volunteering leave - see our full list of benefits here. Purpose - 12 months FTC Responsible for the design, development, implementation, operation, and troubleshooting of cloud-based and traditional Media platforms, with a particular focus on VOD, Cloud Playout, workflow automation, metadata-driven services, and AWS-hosted media solutions. The role is accountable for supporting, configuring, and optimising media workflows across production and non-production environments, ensuring reliable content delivery, operational excellence, and the successful integration of new services, partners, and technologies. The successful candidate will combine strong Media Engineering expertise with a solid understanding of cloud infrastructure, software-enabled workflows, automation, and modern deployment practices, enabling them to work effectively alongside Software, Platform, and Product Engineering teams. Accountabilities Design, configure, test, and support Media workflows and solutions to achieve maximum performance, reliability, and availability across VOD and Cloud Playout platforms. Provide technical expertise for the deployment, operation, and optimisation of Media services, ensuring efficient workflow execution and continual service improvement. Design and drive processes to facilitate the onboarding of new services, partners, channels, and content delivery workflows. Develop, analyse, troubleshoot, and modify Media systems, workflows, and configurations, ensuring compliance with operational, regulatory, and industry standards. Support the integration and operation of third-party Media products and vendor platforms hosted within AWS environments. Configure and maintain metadata-driven workflows, XML-based configurations, subtitle services, content delivery processes, and media processing pipelines. Support deployment and promotion activities through Git-based configuration management and CI/CD workflows. Troubleshoot issues across distributed cloud services, media workflows, and partner integrations, applying a structured and methodical approach to root-cause analysis and resolution. Support engagement with suppliers, vendors, contractors, and customers to ensure service delivery requirements are met and issues are effectively managed through to resolution. Standardise workflow configurations and engineering practices to improve maintainability, minimise disruption, and simplify integration with existing platforms and infrastructure. Document Media engineering principles, workflows, operational procedures, and platform configurations in line with industry best practices. Apply engineering, security, compliance, and operational standards across all aspects of Media platform design and support. Apply engineering best practices to deliver solutions that are reliable, scalable, maintainable, and supportable throughout their lifecycle. Act as a Design Authority (DA) within Media Engineering to ensure successful delivery of end-to-end solutions and support projects as Lead Design Authority (LDA) where required. Work closely with Product, Platform, Software Engineering, Architecture, Operations, and Network teams to deploy, optimise, and support Media solutions. Support AWS-based Media services including Lambda, Step Functions, S3, EventBridge, IAM, and related cloud-native technologies. Assist in the integration and migration of legacy Media systems into modern cloud-based architectures and workflows. Contribute to automation initiatives, operational tooling, and workflow orchestration to improve efficiency and reduce manual intervention. Provide technical leadership and mentoring to junior engineers, promoting engineering excellence, knowledge sharing, and continuous improvement. Stay current with emerging Media technologies, cloud platforms, video transport protocols, and industry best practices. Identify opportunities to improve engineering processes, platform performance, service resilience, and operational efficiency. Skills Media Engineering- Strong understanding of VOD, broadcast, playout, OTT, content delivery, metadata management, subtitle workflows, scheduling, and media processing technologies. Cloud Platforms & Operations- Practical understanding of AWS services including Lambda, Step Functions, S3, EventBridge, IAM, and cloud-native operational support. Configuration & Workflow Management- Experience working with XML, metadata-driven workflows, service onboarding, workflow configuration, and operational change management. Software & Automation Awareness- Ability to read, understand, troubleshoot, and modify code and scripts used within Media platforms and cloud workflows. Git & Deployment Practices- Understanding of Git-based workflows, CI/CD pipelines, configuration management, and deployment processes across multiple environments. Problem Solving- Strong analytical and troubleshooting skills with the ability to diagnose issues across distributed systems, cloud infrastructure, vendor products, and Media workflows. Vendor & Integration Management- Experience integrating with external partners and vendors using technologies such as FTP, SFTP, Apple Transporter, and S3-based delivery workflows. Video Connectivity & Distribution- Awareness of cloud ingest and distribution workflows and modern IP video transport technologies including SRT, RIST, and Zixi. Technical Leadership- Ability to mentor engineers, act as a subject matter expert, and share best practices across Media platforms and operational processes. Cross-Functional Collaboration- Proven ability to work effectively with Product, Engineering, Platform, Operations, Architecture, and external supplier teams. Operational Ownership- Ability to make informed decisions in live and time-sensitive operational environments while balancing technical, service, and commercial considerations. Communication & Stakeholder Management- Strong written and verbal communication skills with the ability to engage effectively with technical and non-technical stakeholders. Knowledge & Experience Experienced in Media Engineering within VOD, OTT, Broadcast, Playout, or Cloud Media environments. Demonstrable experience supporting Media workflows, platform configuration, metadata management, content delivery, service onboarding, and operational ownership of Media services. Experience working with cloud-hosted Media platforms and services running within AWS environments. Practical experience using AWS services such as Lambda, Step Functions, S3, EventBridge, and IAM for deployment, troubleshooting, and operational support. Experience working with Git-based source control, configuration management, and CI/CD deployment processes. Ability to understand, troubleshoot, and make changes to software-driven workflows, automation, and cloud-native services. Experience working with vendor-supported Media platforms and third-party integrations. Knowledge of XML and structured configuration formats used in Media workflows. Experience supporting or integrating cloud playout platforms, scheduling systems, playlist-driven workflows, or channel operations is beneficial. Good Python knowledge for workflow logic, automation support, AWS Lambda troubleshooting, and operational scripting is highly desirable. Knowledge of Infrastructure as Code tooling such as Terraform or Terragrunt is advantageous. Experience reverse-engineering legacy workflows and supporting migration to cloud-based platforms would be advantageous. Exposure to incident management, operational escalation, and live service support is desirable. Qualifications: A degree or equivalent experience in Media Technology, Computer Science, Software Engineering, Broadcast Engineering, Electrical Engineering, or a related discipline is advantageous. Important: This is not a traditional Playout Operations or Broadcast Support role. Successful candidates will have experience working with cloud-based media platforms and be comfortable engaging with software engineering concepts, source control, deployment pipelines, configuration management, automation, and code-based workflows, even where software development is not their primary discipline.
Description Software Engineer Farnborough, with flexibility to work from home dependent on business demands Salary: £47,600 - £61,000 The Role: The Software Engineer will play a critical role in both the sustainment of the current environment and the delivery of new capabilities. The selected individual will develop solutions to complex technical issues and problems, applying sound engineering principles to deliver high-quality, maintainable software. They will regularly demonstrate initiative and creativity in solving technical challenges and contribute to the continuous improvement of software development practices. As a Software Engineer at Leidos, you will be immersed in one of our key programmes. On behalf of our central government customer, you will have direct impact on the current and future iterations of one of our most important pieces of critical national infrastructure. This is a senior technical role. The individual will contribute to technical decision making, collaborate closely with engineers, architects, testers, and delivery teams, and be a key contributor to the successful delivery of software solutions. The Role responsibilities: Design, develop, debug, test, document, and deploy software enhancements aligned with the Software Development Strategy. Develop and maintain Java-based backend services and APIs that process business events and workflows, integrating with downstream systems and data services in a secure, highly available environment. Contribute to the design and implementation of software solutions by analysing requirements, system flows, data usage, and technical constraints. Produce clean, maintainable, and well-documented code in accordance with established engineering standards. Participate in code reviews and contribute to maintaining software quality across the development team. Develop and maintain unit and integration tests to ensure software quality and reliability. Work collaboratively with architects, engineers, and test teams to ensure new and modified software is fully verified prior to release. Support and contribute to the continuous improvement of CI/CD pipelines, quality gates, and security scanning processes. Assist in breaking down technical designs into deliverable tasks and contribute to Agile delivery activities including estimation, planning, and backlog refinement. Investigate and resolve defects, production issues, and operational support activities as required. Contribute to test automation initiatives within the project and work alongside the test team to improve automation coverage. Support Agile development practices and actively participate in Scrum ceremonies. Effectively communicate technical information, risks, and implementation considerations to team members and stakeholders. Mentor and support less experienced engineers, sharing knowledge and promoting good engineering practices. What does Leidos need from me? Proven software engineering experience, including hands-on delivery using: Java (Java 8 and modern Java versions such as 17 and 21) API design and implementation Strong understanding of software engineering principles, design patterns, and modern development practices. Experience delivering software as part of a collaborative Agile development team. Strong understanding of Git/Bitbucket source control and branching strategies. Familiarity with Relational Databases (PostgreSQL), SQL, and JDBC. Experience writing and maintaining unit and integration tests. Familiarity with Agile software development processes and iterative delivery models. Familiarity with the Atlassian tool suite (e.g. Jira, Bitbucket, Bamboo), or equivalent tooling, and a good understanding of CI/CD practices. Experience working within code review processes and software quality standards. Ability to troubleshoot and resolve complex technical issues with minimal supervision. Strong communication and collaboration skills. It would be great if you had: Familiarity with integration and architectural patterns (e.g. adapters, orchestration patterns such as saga). Experience with SOAP and REST web services. Experience with IBM Web Application Server or JBoss. Familiarity with Unix, Linux, or other variants. Perl, Python, and/or Bash scripting experience. Experience with C or C++. Strong performance analysis and debugging skills. Experience contributing to test automation initiatives (UI and/or API). Experience working in secure, regulated, or mission-critical environments. Customer-facing experience, including communicating technical status, risks, and recommendations to stakeholders. Clearance Requirements: Successful candidates will be required to be willing and able to obtain UK Security Clearances - this requires a minimum of 5 years residency in the UK What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: You can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and theirs. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at . click apply for full job details
27/07/2026
Full time
Description Software Engineer Farnborough, with flexibility to work from home dependent on business demands Salary: £47,600 - £61,000 The Role: The Software Engineer will play a critical role in both the sustainment of the current environment and the delivery of new capabilities. The selected individual will develop solutions to complex technical issues and problems, applying sound engineering principles to deliver high-quality, maintainable software. They will regularly demonstrate initiative and creativity in solving technical challenges and contribute to the continuous improvement of software development practices. As a Software Engineer at Leidos, you will be immersed in one of our key programmes. On behalf of our central government customer, you will have direct impact on the current and future iterations of one of our most important pieces of critical national infrastructure. This is a senior technical role. The individual will contribute to technical decision making, collaborate closely with engineers, architects, testers, and delivery teams, and be a key contributor to the successful delivery of software solutions. The Role responsibilities: Design, develop, debug, test, document, and deploy software enhancements aligned with the Software Development Strategy. Develop and maintain Java-based backend services and APIs that process business events and workflows, integrating with downstream systems and data services in a secure, highly available environment. Contribute to the design and implementation of software solutions by analysing requirements, system flows, data usage, and technical constraints. Produce clean, maintainable, and well-documented code in accordance with established engineering standards. Participate in code reviews and contribute to maintaining software quality across the development team. Develop and maintain unit and integration tests to ensure software quality and reliability. Work collaboratively with architects, engineers, and test teams to ensure new and modified software is fully verified prior to release. Support and contribute to the continuous improvement of CI/CD pipelines, quality gates, and security scanning processes. Assist in breaking down technical designs into deliverable tasks and contribute to Agile delivery activities including estimation, planning, and backlog refinement. Investigate and resolve defects, production issues, and operational support activities as required. Contribute to test automation initiatives within the project and work alongside the test team to improve automation coverage. Support Agile development practices and actively participate in Scrum ceremonies. Effectively communicate technical information, risks, and implementation considerations to team members and stakeholders. Mentor and support less experienced engineers, sharing knowledge and promoting good engineering practices. What does Leidos need from me? Proven software engineering experience, including hands-on delivery using: Java (Java 8 and modern Java versions such as 17 and 21) API design and implementation Strong understanding of software engineering principles, design patterns, and modern development practices. Experience delivering software as part of a collaborative Agile development team. Strong understanding of Git/Bitbucket source control and branching strategies. Familiarity with Relational Databases (PostgreSQL), SQL, and JDBC. Experience writing and maintaining unit and integration tests. Familiarity with Agile software development processes and iterative delivery models. Familiarity with the Atlassian tool suite (e.g. Jira, Bitbucket, Bamboo), or equivalent tooling, and a good understanding of CI/CD practices. Experience working within code review processes and software quality standards. Ability to troubleshoot and resolve complex technical issues with minimal supervision. Strong communication and collaboration skills. It would be great if you had: Familiarity with integration and architectural patterns (e.g. adapters, orchestration patterns such as saga). Experience with SOAP and REST web services. Experience with IBM Web Application Server or JBoss. Familiarity with Unix, Linux, or other variants. Perl, Python, and/or Bash scripting experience. Experience with C or C++. Strong performance analysis and debugging skills. Experience contributing to test automation initiatives (UI and/or API). Experience working in secure, regulated, or mission-critical environments. Customer-facing experience, including communicating technical status, risks, and recommendations to stakeholders. Clearance Requirements: Successful candidates will be required to be willing and able to obtain UK Security Clearances - this requires a minimum of 5 years residency in the UK What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi-Time Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the worldsafer,healthier, andmore efficient through technology, engineering andscience. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: You can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and theirs. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: £47,600.00-£61,000.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at . click apply for full job details
