329 jobs found

Job title: Windows 11 Deployment Engineer - SC Cleared Start date: ASAP Duration: 3-6 months initially Location: Derby Day rate: £200 per day - Inside IR35/Umbrella Standard hours: Monday to Friday 9am-5pm OVERVIEW We are looking for proactive and customer-focused SC Cleared Windows 11 Deployment Engineers to support users through a large scale deployment in Derby. ROLE As Windows 11 Deployment Engineer, you will be responsible for providing hands-on support to users as they transition to Windows 11. Working in a team, you'll deliver a high-quality, white-glove service, ensuring minimal disruption and a smooth experience for all users. Deployments will range from one-to-one sessions, to classroom-style setups for larger groups. RESPONSIBILITIES - Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11 - Conduct both individual and classroom-style deployments - Troubleshoot and resolve any technical issues to ensure minimal downtime - Work closely with internal teams to ensure deployments are completed efficiently and effectively - Providing clear guidance and updates to end-users throughout the migration process - Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS - Active SC Clearance - Experience of Windows migrations/deployments/hardware refresh projects - Strong customer service skills with a user-first mindset - Good knowledge of Office 365 and Microsoft technologies - A positive, problem-solving approach with excellent communication skills - Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer or Hardware Refresh Engineer or Rollout Engineer

Senior Network & Infrastructure Engineer One of the UK's leading entertainment groups (hospitality, leisure) requires a Senior Network & Infrastructure Engineer is a senior technical role within the Group IT Operations function, focused primarily on supporting and maintaining the infrastructure estate The role is responsible for delivering network & infrastructure support, maintenance, patching, troubleshooting whilst seeking proactive operational improvement. The successful candidate will act as a key technical SME across Cisco/HP Switches, Microsoft Azure, Microsoft 365, Networking, Switching, Firewalls, Wi-Fi and Zscaler environments, ensuring systems remain secure, available, supported and aligned to group standards and operational processes This role combines operational support, technical administration and infrastructure project delivery, requiring strong troubleshooting capability, a proactive mindset and excellent collaboration skills across local territory teams, shared services and third-party supplier Responsibilities Key Accountabilities Infrastructure Operations & Support Provide senior-level 2nd line support, including investigation, troubleshooting, and resolution of infrastructure and network incidents across multi-site environments. Proactively monitor, maintain, and optimise infrastructure performance through health checks, patching, and continuous improvement activities. Support and maintain enterprise infrastructure platforms, including: Microsoft Azure and Microsoft 365 Entra ID (Azure AD) Networking, switching, Firewalls, DNS/DHCP Wi-Fi Remote access technologies (ZCC, Global Protect) Ensure infrastructure availability, reliability, and performance across cinema and office environments. Identify and remediate potential issues proactively before business impact occurs. Participate in major incident response, including technical troubleshooting and escalation support. Cloud & Microsoft Platform Administration Administer and support Microsoft Azure services and cloud-hosted infrastructure. Support Microsoft 365 services, including but not limited to: Exchange Online Teams SharePoint Online Intune OneDrive Microsoft Defender Manage identity and access processes within Entra ID. Contribute to cloud governance, security hardening, and compliance initiatives. Collaborate with Group Security and Shared Services teams to implement best practices across cloud and endpoint environments. Networking & Connectivity Cisco & HP Switches Provide senior-level support for enterprise networking across multi-site environments. Support and troubleshoot LAN, WAN, Wi-Fi, DNS, and secure access services. Support Zscaler SASE environments and associated network security controls. Work collaboratively with third-party network and telecom providers. Assist with network upgrades, refreshes, and optimisation initiatives. Projects Support infrastructure and cloud transformation initiatives across UK&I and the wider group. Contribute technical expertise to deployment, migration, and integration projects. Drive standardisation of infrastructure services and operational processes across territories. Support implementation of new tools, monitoring platforms, and automation capabilities. Participate in testing, change implementation, and release activities. Service Management & Governance Lead and contribute to major incident management, including coordination, resolution, stakeholder communication, and root cause analysis (RCA). This includes support out of hours being on call/on duty for approximately one week of every month. Operate within ITIL-aligned service management processes, including: Incident Management Problem Management Change Management Request Fulfilment Ensure all tickets, escalations, and technical activities meet agreed SLA targets. Support continual service improvement and preventative actions for recurring issues. Participate in on-call support rota (approximately one week per month). Technical Knowledge & Experience MS Office (all packages including M365) Azure Intune All OS levels Windows desktops and laptops MDM (mobile device management for mobile phones and tablet devices) Windows server support VMWARE SQL Server (management and housekeeping) LAN, WAN & TCP/IP (desirable) Physical networking infrastructure (Cat 5e/6 & fibre desirable) PC, Server & Laptop build and repair AD integrations and management Monitoring of all core systems using in-house tools Service desk call logging This is a wonderful opportunity to work for one of the UK's leading entertainment groups (house hold name) The role offers up to £60k basic + bonus + package. The location is West London Mon - Thu with Friday WFH.

IT Engineer Band 5 equivalent ( 14.32 PAYe or 18.07 per hour Umbrella) Part-Time Sussex We're currently recruiting for an experienced IT Engineer to join a well-established public sector organisation on a temporary basis to provide cover for a period of long-term sickness absence. This is an excellent opportunity for a skilled 2nd Line IT professional to support a large and diverse user base, working within a busy IT operations team delivering high-quality technical support across multiple sites. The Role You'll provide 2nd line technical support to over 5,000 users across a range of operational environments, troubleshooting complex IT issues while supporting the ongoing maintenance and improvement of IT services. The role offers variety, with opportunities to work across desktop support, infrastructure, networking, telecoms and systems administration as required. Key Responsibilities Provide 2nd line technical support and resolve IT incidents efficiently. Install, configure and maintain hardware, software and IT systems. Support Microsoft technologies including Windows, Microsoft Office, Exchange and Active Directory. Assist with server, networking and infrastructure support. Manage user accounts, IT equipment and system changes. Support IT projects, upgrades and service improvements. Assist with more complex technical issues and provide guidance to junior team members where required. Ensure IT systems remain secure, reliable and operating effectively. About You We're looking for someone who has: Previous experience in a 2nd Line IT Support or IT Engineer position. Strong technical knowledge of Microsoft environments, including Windows, Office, Exchange and Active Directory. Experience supporting server and networking technologies. Excellent troubleshooting, communication and customer service skills. Relevant IT qualifications or equivalent commercial experience. A full UK driving licence and access to a vehicle, as travel between sites across Sussex is essential. Working Hours The preferred working pattern is: Monday to Wednesday 09:00 - 15:00 However, there is flexibility to accommodate preferred hours between 08:00 and 18:00 , making this an ideal opportunity for candidates seeking part-time or flexible working arrangements. What's on Offer Band 5 equivalent pay (DOE) Part-time, flexible working hours Opportunity to work within a large, established organisation Diverse technical environment with varied day-to-day responsibilities Immediate start available If you're an experienced IT Support Engineer looking for your next contract opportunity, we'd love to hear from you. Apply today with your up-to-date CV for immediate consideration.

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We are seeking a 2nd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. This role offers the opportunity to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have an excellent base of experience and knowledge with traditional Microsoft technologies such as Windows Server, Active Directory, Group Policy and Microsoft 365 and experience managing Azure resources. The successful candidate will then work with the latest Microsoft services, developing expertise in areas such as: Azure Cloud & Virtual Desktops Microsoft Sentinel Microsoft Defender for Cloud Privileged Identity Management Microsoft Defender for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our Service Desk, working with technologies such as Active Directory, Entra DS, Group Policy, InTune, Exchange Online, Windows Server, and Remote Desktop Services/Azure Virtual Desktop. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft 365 users and Azure workloads, addressing concerns like user account security, suspicious activity, antivirus alerts, and Endpoint Detection and Response (EDR) notifications. Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools, email and Teams meetings. Working Arrangements Hybrid working model: 2 days remote, 3 days in the Bromsgrove office. All necessary equipment for home working will be provided. Shift pattern includes: Week 1: 6:30 AM to 3:00 PM Week 2: 9:00 AM to 5:30 PM Week 3: 10:00 AM to 6:30 PM Week 4: 1:30 PM to 10:00 PM On-call responsibilities (paid per rotation) and occasional out-of-hours work (incl. paid overtime). Skills, Knowledge and Experience: Proficiency in traditional Microsoft Windows Server solutions, including: Active Directory and Group Policy File and Print services Remote Desktop Services PowerShell scripting (other scripting languages (bash, Python, etc.) would also be beneficial) Fundamental knowledge of TCP/IP networking, VPNs, and network connectivity. Experience administering Microsoft 365 services (Email, OneDrive, Teams, SharePoint). Experience in administering Entra DS (standalone and hybrid) Experience in administering Azure Virtual Desktop, Azure vNets & Azure Storage Accounts Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 2nd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active Directory: 3 years Microsoft Windows Server: 3 years IP networking: 2 years Azure resource and infrastructure (VMs, vNets, Storage Accounts, etc.) administration: 1 year Entra DS Administration: 3 years Microsoft 365 administration: 3 years Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don't meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV's from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. ac

About Brash: Established in 2001, Brash Solutions provides complete business solutions to a variety of industrial and commercial organisations. We have a highly professional and experienced team of support engineers and software developers. Our support business aims to meet all the IT requirements of our clients, from setting up new starters, troubleshooting issues to keeping their networks secure. We pride ourselves on the personal touch, understanding each client's needs and building strong relationships. About the role: Brash Solutions is currently recruiting for a bright, friendly and enthusiastic AI & Digital Support Apprentice to work in our offices in Berkhamsted. Working within a small team of experienced Support Technicians, you will be taking calls from our client's staff and assist them with a wide variety of IT queries. This will cover a range of general desktop issues including software, hardware, internet issues, printers, phones etc. You will troubleshoot and where possible, resolve the problem by talking users through solutions over the phone or using remote access tools to ensure fast resolution. If you are unable to resolve the problem, you will escalate with details of the steps taken so far and work with the support team to improve your understanding. Our clients have a range of IT equipment, from Windows servers to Mac laptops, but the majority are Windows desktops. We work closely with each client and third parties to provide the highest level of IT support. There will be requirement of occasional travel to visit other business sites to help with IT support or talk clients through their AI/Digital requirements. Responsibilities: Be a friendly face of IT while users are experiencing problems Taking requests from users via email, ticketing system and telephone Adhere to challenging SLA requirements, logging full details of time and work undertaken Completing initial troubleshooting in a timely manner Monitor the support ticket system for incidents requiring escalation or urgent attention Build and maintain desktop/laptop PCs/Macs and Windows Servers Follow and apply IT policies and procedures applicable to each client Help and advise on digital and AI requirements from clients Diagnose and resolve hardware and software faults System health checks Software and app support You will gain experience with the following technologies: Use of AI tools in some capacity, demonstrate being able to automate/make life easier Manage and Deploy automations and AI projects Microsoft Office 365 - Tenant setup, configuring, administration troubleshooting Microsoft Azure platform - basic navigation, setup and configuration Windows 11 - 1st/2nd/3rd Line Troubleshooting Skills, setup and configuration Apple - MacOS and iOS - 1st/2nd line troubleshooting skills, setup and configuration Microsoft Office Suite - Troubleshooting, excellent Outlook, Excel and Word skills Website Domain & DNS Management Firewall setups maintenance, configuration. Router configuration, port forwarding and VPN Other areas we support are Websites (WordPress), SQL databases, Google AdWords You will need the following skills: A keen interest in digital IT, able to learn fast and adapt skills Previous experience of working in a busy, customer facing environment preferable Good verbal and written communication skills High customer focus with a can-do attitude Excellent interpersonal and communication skills Excellent problem solving skills Friendly and confident personality A keen interest in IT, able to learn fast and adapt skills Be able to plan your own work and time and prioritise tasks at hand Flexible and adaptable as each day will be different An excellent team player Advantage if you own a car with a full UK driving license Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 8:30am to 5:30pm, Monday to Friday Benefits: 20 days holiday (pro rata) + bank holidays State pension Free parking Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

Senior IT Support Engineer (3rd Line Support) Northampton (Hybrid) Monday - Friday, full time permanent Up to £42,000 DOE We are seeking an experienced Senior IT Support Engineer with proven 3rd Line Support expertise to join our client's growing IT team. The successful candidate will be responsible for resolving complex technical issues, maintaining and improving IT infrastructure, supporting business-critical systems, and leading IT projects from initial planning through to successful implementation and handover. This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, alongside in-depth knowledge of firewalls and network security. You will play a key role in delivering infrastructure projects, mentoring junior engineers, and driving continuous improvement across the IT estate. Key Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple sites. Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues. Act as the primary technical escalation point for the Service Desk team. Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy. Configure, maintain, and troubleshoot networking infrastructure including switches, routers, wireless solutions, VPNs, and enterprise firewalls. Take ownership of firewall administration, including security policies, NAT, VPN configuration, rule management, firmware updates, monitoring, and troubleshooting. Ensure network security best practices are maintained through firewall optimisation, vulnerability remediation, and access control management. Lead and deliver IT infrastructure projects from initial scoping and planning through implementation, testing, documentation, user handover, and post-project support. Work with internal stakeholders to gather technical requirements, produce implementation plans, and ensure projects are delivered on time and within scope. Perform system upgrades, patch management, software deployments, and infrastructure improvements. Monitor system performance and proactively identify opportunities to improve availability, reliability, and security. Maintain accurate technical documentation, knowledge base articles, network diagrams, and operational procedures. Support backup, disaster recovery, and business continuity solutions. Liaise with third-party vendors and managed service providers where required. Ensure compliance with IT security policies, industry best practices, and regulatory requirements. Mentor and provide technical guidance to junior IT engineers and Service Desk analysts. Required Skills & Experience: Proven experience in a Senior 2nd Line or 3rd Line IT Support role within an enterprise environment. Strong experience supporting Microsoft technologies including Microsoft 365, Windows Server, Active Directory, Azure/Entra ID, Exchange Online, DNS, DHCP, and Group Policy. In-depth knowledge and hands-on experience managing enterprise firewalls (such as Sophos, Fortinet, Cisco, Palo Alto, WatchGuard, or SonicWall), including VPNs, NAT, security policies, and threat protection. Strong networking knowledge covering TCP/IP, VLANs, routing, switching, wireless networking, and network troubleshooting. Demonstrable experience delivering IT infrastructure projects from planning and design through implementation, testing, documentation, and completion. Experience working with virtualisation platforms such as VMware or Hyper-V. Knowledge of backup, disaster recovery, cybersecurity tools, and security best practices. Excellent troubleshooting, analytical, and problem-solving skills. Strong customer service, communication, and stakeholder management abilities. Ability to manage multiple priorities, work independently, and meet deadlines. Proactive, organised, and self-motivated with a continuous improvement mindset. Relevant IT qualifications or degree desirable. Microsoft certifications (Microsoft 365, Azure, Windows Server) and networking or firewall certifications (Fortinet NSE, Sophos, Cisco CCNA, etc.) are advantageous.

2nd Line Support Engineer, ITIL, 3 Months rolling, M365, Azure, Cloud, A leading provider of professional services is seeking a solid and reabile 2nd Line Support Engineer due to an increase is workload and client demand. About the role Reporting to the Service Desk Manager (based in the UK), the 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. From time to time, you may be required to support customers on-site (London-based). ? This role is office-based, working 5 days in our Holborn office Monday to Friday. Responsibilities Deliver outstanding customer service through all types of communication: ?As part of a wider team, answer incoming calls from customers and create tickets, or route calls through to other engineers as required. Ensure accurate, consistent, and clear communication via tickets, emails, and over the phone. Ensure detailed notes and time entries within each ticket. ? Technical skills Microsoft certification (or working toward): MS-102, AZ-104, SC-300. Background of working in a Managed Service Provider (MSP) or B2B environment, ideally supporting multiple clients. Networking knowledge (protocols, configurations, VLANs, VPNs, firewalls). Experience of working within the ITIL framework. Hands-on experience of working with cloud technologies such as Office 365 Enterprise (E3, E5, EMS)/Azure IaaS. Experience of core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra AD, Intune, Autopilot Advanced troubleshooting experience of Microsoft Server and Desktop Operating Systems. Experience of working within Hyper-V and/or VMware environments. Experience with enterprise backup and recovery solution This position does require you in the office 5 days a weeks ? 2nd Line Support Engineer, ITIL, 3 Months rolling, M365, Azure, Cloud, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

IT Support Engineer £50,000 - £60,000 Permanent Covent Garden Hybrid Working 167 Solutions Ltd is recruiting on behalf of a growing organisation looking to strengthen its internal IT function with an experienced IT Support Engineer . This is an excellent opportunity for someone who enjoys working across desktop support, end-user computing and business application support within a modern Microsoft and Apple environment. You'll play a key role in ensuring users receive a first-class IT service while supporting business-critical infrastructure and applications. The Role As an IT Support Engineer, you'll provide technical support across a diverse technology estate, working closely with colleagues to resolve issues, manage devices and support business applications. You'll be involved in everything from user onboarding and endpoint management through to troubleshooting complex technical problems and supporting ongoing IT improvement projects. Key Responsibilities Provide 1st, 2nd and occasional 3rd line support to end users. Support Windows and macOS devices across the organisation. Manage Apple devices using Jamf Pro or equivalent MDM solutions. Administer Microsoft 365, Active Directory and Microsoft Entra ID. Support business-critical applications and SaaS platforms. Troubleshoot hardware, software and networking issues. Configure laptops, desktops and mobile devices for new starters. Manage user accounts, permissions and security access. Support Office 365, Exchange Online and collaboration technologies. Work with the wider IT team to deliver infrastructure improvements and technology projects. Maintain accurate technical documentation and knowledge articles. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience Experience working as an IT Support Engineer, Desktop Support Engineer, Technical Support Engineer or EUC Engineer. Strong knowledge of Windows 10/11 and macOS environments. Hands-on experience with Jamf Pro or Apple device management. Microsoft 365 administration experience. Active Directory and Microsoft Entra ID (Azure AD). Application Support experience within an enterprise environment. Experience supporting SaaS applications. Excellent troubleshooting and diagnostic skills. Strong communication and stakeholder management abilities. A proactive approach with a genuine passion for customer service. Desirable Skills Microsoft Intune / Endpoint Manager. SCCM. Kandji or Workspace ONE. Okta Identity Management. Exchange Online. TCP/IP networking and VPN technologies. PowerShell scripting. ITIL Foundation certification. Experience using ServiceNow, Jira Service Management or similar ITSM tools. What's on Offer Salary of £50,000 - £60,000 . Hybrid working with a London office. Permanent opportunity with excellent career progression. Exposure to modern cloud and endpoint technologies. Ongoing training and professional development. Collaborative and supportive team environment. Comprehensive employee benefits package. If you're an experienced IT Support Engineer looking for your next permanent opportunity and enjoy working across Microsoft technologies, Apple device management and application support, we'd love to hear from you. Apply today for a confidential discussion.

Senior Service Desk Engineer - 2nd Line Salary: Up to £35,000 per annum Location: South Tyneside My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities. The Role Act as the second line of support for IT issues via phone, email, and ticketing systems. Troubleshoot hardware, software, and network problems, escalating when required Manage user accounts and access rights in Microsoft 365 and Active Directory Provide support across SharePoint, including setting up permissions Configure and support desktops, laptops, and mobile devices Keep tickets updated and resolved in line with SLAs Assist with IT projects, rollouts, and system improvements The Person Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment Strong knowledge of Windows OS, Microsoft 365, and Active Directory Holder of a current Microsoft certification (365, Azure etc.) Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration Hold an up-to-date CompTIA N+ certificate (desired) Hold an up-to-date CompTIA A+ certificate (desired) Excellent troubleshooting and problem-solving skills Customer-focused with strong communication skills Hold a full driving licence and own vehicle, and willing to travel to client sites when required This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for 'on-call' work. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion. We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.

An established and growing organisation is seeking a motivated and hands-on IT Support Engineer to join its internal IT team. The successful candidate will provide day-to-day technical support to users across office and operational locations while helping maintain secure, reliable, and efficient IT services. This role is ideal for an IT professional who enjoys troubleshooting technical issues, supporting end users, deploying devices, and working across a broad range of Microsoft technologies. The position offers excellent exposure to Microsoft 365, Azure, Intune, networking, security, and modern workplace technologies. The role is primarily office-based with regular travel to company offices and operational sites as required. A full UK driving licence and access to a vehicle are therefore essential. End User Support Provide 1st and 2nd line technical support to end users via telephone, email, remote support tools, and face-to-face interaction. Diagnose and resolve hardware, software, Microsoft 365, printing, connectivity, and mobile device issues. Log, prioritise, and manage incidents and service requests through the IT ticketing system. Endpoint Management & Device Deployment Build, configure, deploy, and support Windows laptops, desktops, and mobile devices. Manage device provisioning and lifecycle using Microsoft Intune and Windows Autopilot. Support software deployment, patch management, compliance policies, and endpoint security controls. Monitor device health and ensure endpoint security standards are maintained. Microsoft Cloud Administration Support the administration of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Assist with Microsoft Entra ID (Azure Active Directory) user administration, group management, conditional access policies, and identity-related support. Support user onboarding and offboarding processes, including account creation, permissions management, and licence allocation. Azure & Security Support Assist with the administration and monitoring of Azure resources and cloud services. Support identity and access management activities using Microsoft Entra ID. Help maintain security best practices including Multi-Factor Authentication (MFA), Conditional Access, endpoint protection, and device compliance policies. Assist with security incident investigation and remediation activities. Networking & Infrastructure Assist with the installation and maintenance of network infrastructure including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity and performance issues. Support office and site IT infrastructure to ensure business continuity.

We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks. Key Skills and Experience (not all essential) Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge. Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.) Understanding of network concepts e.g. DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols Networking skills e.g. LAN/WAN/VPN support Windows server and desktop and virtualisation technologies SAP or any other ERP experience would be beneficial Motivated individual with a positive 'can do' attitude and a great team player Good analytical, problem solving and communication skills Flexibility to work outside of core hours when required to support the team in resolving major incidents or during peak trading periods Works well under pressure and can multi-task The ideal candidate will also hold a full clean driving licence as travel between group sites may be required. These are permanent job opportunities with a requirement to be on site 5 days a week, therefore the ability to commute to and work in Wakefield is essential, applicants must be a British Citizen or have a valid work visa. This is a great opportunity to join an expanding business who are undergoing significant change and transformation of their technical environment. Excellent benefits including training, development and progression opportunities are available. Please apply today to be considered and we will contact you to discuss the opportunity further if you are shortlisted.

IT Support Technician A hands-on IT support role providing end-user technical support, Microsoft 365 assistance, hardware troubleshooting and service-focused help across a busy site. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Service Desk Analyst, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop Support Engineer, IT Helpdesk Analyst SALARY: £29,076 per annum + Benefits LOCATION: Mobberley, Cheshire, North West England (WA16) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 37.5 hours per week with flexible working between 7am and 7pm (business needs dependent) WHY APPLY? This is a great opportunity for someone who is a hands-on IT professional with a passion for troubleshooting and delivering high-quality end-user support. As the IT Support Technician you'll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. In this role, as the IT Support Technician you'll help drive efficiency, productivity and user satisfaction by delivering top-tier technical support and help identify and implement opportunities to improve the IT infrastructure. You will be actively encouraged to learn new skills as part of ongoing professional development. As the IT Support Technician you will work across the site in different buildings and environments, ensuring end-user issues are resolved swiftly and identifying areas for improvements. The company are investing more in their IT systems to provide more modern systems for the different areas of the business who use IT in unique ways. Working as the IT Support Technician you'll be the first point of contact for IT support queries; in person, over the phone, or via email to help troubleshoot and resolve hardware issues with desktops, laptops, printers, and mobile devices. The company want to help their people use technology more efficiently, so you'll provide day-to-day support for Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint, OneDrive, etc.). APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the IT Support Technician include: End-User Support: Provide day-to-day technical support to colleagues across the site, responding to queries in person, over the phone and by email Hardware Troubleshooting: Diagnose and resolve issues with desktops, laptops, printers, mobile devices and other user equipment Microsoft 365 Support: Support users with Outlook, Word, Excel, Teams, SharePoint, OneDrive and other Microsoft 365 tools Issue Resolution: Listen carefully, ask focused questions and use logical troubleshooting to resolve a wide range of hardware and software problems IT Improvements: Help identify and implement opportunities to improve IT infrastructure, efficiency, productivity and user satisfaction User Guidance: Encourage good digital habits and help colleagues use technology more effectively across different departments Team Collaboration: Work with the wider IT and business teams to improve systems, user experience and service delivery CANDIDATE REQUIREMENTS A customer-first mindset with the ability to deliver excellent service to internal users Strong communication skills with the ability to explain technical issues clearly and patiently to non-technical users Good organisation skills with the confidence to prioritise, triage requests and remain calm under pressure Logical thinking with the ability to maintain and troubleshoot a wide variety of hardware and software issues Strong diagnostic, problem-solving and attention to detail skills Ability to listen carefully, ask focused questions and quickly understand user problems Commercial awareness with the ability to understand individual and department requirements Collaborative approach with the ability to build positive relationships across departments Ability to work independently, manage personal workload and adopt a flexible approach BENEFITS 27 days annual leave plus bank holidays Additional day off to attend the annual Fun Day Flexible start and finish times (based on operational needs) Build up flexi hours and take an extra day off each month Buy up to a week of annual leave Death in service benefit (4x your annual salary) Discounts on the full product range Parking on a secure site car park HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14914 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Mobberley, Cheshire, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

The RoleThe EUC Engineer is responsible for building, deploying, managing, and supporting the end-user computing estate across desktop, laptop, and mobile devices. The role provides advanced technical support at 2nd line, ensures secure and efficient user provisioning, and maintains consistent endpoint standards while contributing to service improvement initiatives and project delivery within a structured ITIL environment.This role is a FTC until Jan 2027 and will require you to be onsite when required in Darlington more frequently at the beginning of the contract. Essential for the role Proven experience delivering EUC support within enterprise or distributed environments Strong knowledge of Windows desktop operating systems (Windows 10/11) and mobile platforms (iOS, Android) Hands-on experience with Microsoft 365, including Teams administration Experience with Active Directory, user provisioning, and Joiners/Movers/Leavers processes Strong experience with endpoint management tools such as Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical approach to problem solving

Job Title: IT Delivery Engineer Location: Plymouth (travel is expected as part of this role) Salary: £30,000 - £35,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations, servers, domain controllers, hyper v, terminal servers and more. In order to be suitable for this position you must have proven experience of working within a Microsoft Windows environment setting up, managing or supporting Office 365, Teams, Active Directory, Azure AD, SharePoint and desktop / laptop devices. Key Responsibilities: Reporting to the IT delivery Team Leader Setup and Installation of new Workstations / laptop devices. Rollout of Flotek security products, MDR, Email Threat Protection, Anti Virus solutions, Document / password management applications Assist in large scale email / data migrations. Head up and own smaller scale email / data migrations. Setup and management of Virtual Machines, HyperV, VMWare Setup and management of Print devices and dictation devices Installation of bespoke client applications i.e. Legal case handling software Installation and configuration of LAN networking equipment Setup and install of firewall devices inc security features Responsible for giving world-class service at all times Hands-on technical troubleshooting, resolution of incidents and change requests. Creating and maintaining detailed project documentation, including technical specifications and user guides. Communicate with partners to ensure regular updates on the project journey Complete onboarding for new clients into Flotek Train clients on newly rolled out technologies and applications What We're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Excellent documentation skills Great telephone manner Strong experience in an IT Service Desk or IT Delivery Role. Strong knowledge of using and supporting Microsoft Windows client operating systems in conjunction with M365 cloud products. Experience in creating and maintaining Microsoft Entra/Active Directory user accounts and security groups. Experience with Sharepoint management. Experienced at building and maintaining end-user computer systems. Experience in using IT Service Management software. Be user-focused and understand and identify user needs. Knowledge of security technologies. An understanding of network technologies (LAN, WAN, Wi-Fi). Excellent organisational skills and the ability to prioritise work effectively. Excellent external client liaison skills, Full UK Driving Licence Benefits: Salary dependent on experience within range of £30,000 - £35,000 per annum EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of IT, IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, Technical Support Engineer, Network Engineer, may be considered for this role.

IT Support Engineer - 6-month contract - Dereham My customer is looking for an experienced IT Support Engineer that will be responsible for diagnosing and resolving technical issues across a Microsoft environment, supporting users up to 2nd Line level, and taking ownership of the complete Joiners, Leavers and Movers (JLM) process. As you'll be supporting both office and manufacturing users, this role requires someone who is happy working on-site, moving around the business, setting up equipment, and carrying out physical deskside support when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent customer service and communication skills. Strong problem-solving abilities with a proactive approach to support. Experience working in the manufacturing industry would be beneficial Key Responsibilities of the IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. Manage the complete Joiners, Leavers and Movers (JLM) lifecycle, including account creation, hardware provisioning, permissions and onboarding. Configure, deploy and support laptops, desktops, mobile devices and peripherals. Support Microsoft 365 applications including Outlook, Teams, SharePoint and Office. Maintain accurate documentation and update knowledge articles where required. Assist with IT hardware builds, deployments, asset management and workstation moves. Deliver excellent customer service while supporting a diverse user base across office and manufacturing environments. The IT Support Engineer is required to be onsite, 5 days a week in Dereham. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We're looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You'll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities Respond promptly to technical support requests via phone, email, and ticketing system Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times Provide face-to-face technical support through pre-scheduled client site visits Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle Keep clients and their IT teams regularly updated on ticket progress Identify recurring issues and contribute to permanent solutions Create and maintain technical documentation and knowledge base articles Deliver excellent customer service and a positive support experience at all times Manage your own ticket queue, triage effectively, and escalate where necessary Liaise with third-party vendors and partners to resolve complex issues Support, mentor, train, and develop the 1st Line Service Desk Analysts Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team Achieve relevant Microsoft and technical certifications What We're Looking For Excellent customer service, telephone, and client-facing skills Minimum 2 years' experience providing IT support across multiple technologies (MSP experience is highly desirable) Proven experience attending client sites and delivering face-to-face support Strong troubleshooting and support experience in the following technologies: Windows Server (on-premise and Azure) Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint Microsoft Exchange Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere) Backup and Disaster Recovery solutions Cyber-security tools and concepts (EDR, MFA, AV, incident response) Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers) Windows OS, macOS, and Microsoft Office Mobile device configuration and support Ability to configure, administer, and support both Windows and macOS devices Solid understanding of the cyber threat landscape and security best practices Proactive mindset with the ability to anticipate and prevent issues Excellent verbal and written communication skills - able to explain complex technical matters clearly to users of all levels A genuine passion for learning new technologies, demonstrated through certifications or personal projects Strong team player who is also highly self-motivated Calm and professional approach when dealing with difficult or demanding situations Full UK driving licence What We Offer Hybrid working (3 days onsite, 2 days remote) Varied and interesting workload across multiple client environments Opportunities to develop your technical skills and gain certifications A supportive, collaborative team that values excellence in service delivery If you're a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we'd love to hear from you.

An exciting opportunity for an experienced 2nd Line IT Support Engineer to join a global organisation, providing both remote and on-site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across the UK and Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible for delivering technical support across the business and ensuring the effective operation of end-user technologies. Key responsibilities will include: Providing Level 2 remote and on-site support for users across multiple locations across South Yorkshire. Diagnosing and resolving hardware, software, Microsoft 365, network, endpoint and peripheral issues. Supporting and administering Active Directory, Microsoft Entra and Microsoft 365 environments. Managing incidents and service requests through the IT service management platform. Supporting laptops, desktops, mobile devices, printers, scanners and associated peripherals. Assisting with Windows 11, iOS and Android device enrolment, configuration and troubleshooting. Creating and maintaining technical documentation, support procedures and knowledge articles. Supporting IT infrastructure projects, upgrades and operational improvements. Following IT security, data protection and compliance standards. Travelling to sites across the UK and Europe as business needs require. Profile As the successful candidate for the Interim 2nd Line IT Support Engineer role, you should have: A solid understanding of IT systems, hardware, and software. Experience in troubleshooting and resolving technical issues. Knowledge of network systems and configurations. The ability to work independently and manage multiple tasks effectively. An analytical mindset with strong problem-solving skills. Excellent communication skills to provide clear technical support. Job Offer Daily rate of 200 (Inside IR35). 6 Month Contract (Likely Extension). If you are ready to take on this exciting Interim 2nd Line IT Support Engineer role, apply today.

A well-established financial services firm in Central London is seeking an experienced EUC Engineer to join its small, high-performing IT team. This is a hands-on role with ownership of the firm's Microsoft Intune, Defender for Endpoint and Entra ID environments. The successful candidate will be responsible for endpoint security, device compliance, EDR investigations, identity controls and modern endpoint management across the business. This role is primarily office-based, with four days per week in their London office (closest station - London Bridge) and one day working from home. The ideal candidate will have proven ownership of Microsoft Intune and Microsoft Defender for Endpoint environments, strong experience securing and managing modern endpoints, and a track record of delivering improvements and stability within SME, financial services, professional services, or MSP environments. This is not a traditional desktop support role. The successful candidate will play a key role in managing endpoint security, investigating security alerts, maintaining security baselines, supporting EDR operations, and driving continuous improvement across the organisation's endpoint estate. Key responsibilities of this EUC Engineer role will include: Own and manage Windows 11, iOS, and Android endpoints using Microsoft Intune, including Autopilot provisioning, device configuration, compliance policies, patching, update management, and application deployment. Maintain endpoint security standards, device lifecycle management, and secure configuration baselines aligned to Microsoft and industry best practices. Administer and support Microsoft Defender for Endpoint, including alert triage, investigation, machine isolation, remediation activities, and EDR-related security operations. Manage Attack Surface Reduction (ASR) policies, device control policies, endpoint security settings, and Intune security baselines. Create, maintain, and improve endpoint compliance frameworks aligned to organisational security policies and recognised security benchmarks. Manage identity and access through Entra ID, including Conditional Access, MFA, device compliance, device registration, and identity-related troubleshooting. Investigate and resolve complex endpoint, identity, and security incidents, acting as a senior technical escalation point across the business. Deliver vulnerability remediation and patch management activities in line with business risk and security requirements. Develop automation and operational improvements using PowerShell, Microsoft Graph, and Microsoft security tooling. Contribute to IT projects including endpoint refreshes, office moves, infrastructure upgrades, and technology improvements. Produce and maintain high-quality technical documentation and end-user knowledge articles. Ideal skills & experience: 4-5 years' experience in an endpoint engineering, EUC engineering, modern workplace, or senior 2nd line role within a financial services, professional services, SME, or MSP environment. Demonstrable hands-on ownership of Microsoft Intune, including device management, compliance policies, application deployment, and endpoint configuration. Strong practical experience administering Microsoft Defender for Endpoint, including security alert investigation, EDR capabilities, remediation activities, and endpoint security management. Good understanding of endpoint security principles including security baselines, hardening, Attack Surface Reduction policies, vulnerability management, and compliance controls. Strong experience with Entra ID (Azure AD), including Conditional Access, MFA, device compliance, and identity management. Strong Windows 11 troubleshooting and endpoint engineering skills. Experience using PowerShell and Microsoft Graph for automation and operational improvements. Confident troubleshooting complex endpoint, identity, access, and security-related issues. Excellent communication skills with a proactive and ownership-driven approach. Desirable experience: Experience supporting Microsoft Secureworks MDR environments. Exposure to Meraki networking technologies. Exposure to Egnyte governance and collaboration platforms. Experience supporting Azure infrastructure services. This is an excellent opportunity to join a close-knit IT team, offering a technically varied and impactful role where you will have genuine ownership of the endpoint environment and play a key role in strengthening endpoint security, compliance, and operational stability across the business. The salary on offer is £45,000 - £60,000 per annum, dependent on experience.