Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
20/07/2026
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
Job Description To support the Head of Security Operations in delivering effective day-to-day security operations, ensuring AJ Bell maintains the appropriate capability to detect, investigate and respond to security events and incidents. The Security Operations Technical Lead is responsible for ensuring that security operations activities are executed efficiently, consistently and in line with defined SLAs and operational standards, through hands on technical leadership across SOC, Incident Response, Threat Intelligence, Insider Risk and Vulnerability Management. This role acts as a senior technical escalation point, supporting complex investigations and driving improvements in detection, response, automation and operational processes. The role holder is expected to lead through expertise, supporting analysts and ensuring Security Operations operates with discipline, quality and continuous improvement. The key responsibilities of the role are: Act as the primary technical escalation point for security events and incidents identified by the Security Operations team. Support the Head of Security Operations in ensuring AJ Bell has the appropriate capability to detect and respond to security events and incidents. Oversee the day to day execution of security operations, ensuring alerts and incidents are handled in line with defined processes and SLAs. Ensure security operations SLAs and OLAs are met, including alert triage, escalation and incident response timelines, highlighting and addressing risks where required. Ensure adherence to our KRI and KPI's and any variation in these are raised to the Head of Security Operations. Provide hands on support in the investigation and response to security incidents, including endpoint, identity, network, cloud and insider related threats. Ensure consistent execution and continuous improvement of incident response playbooks and operational runbooks, validating them through real incidents and simulations. Support the optimisation and tuning of security monitoring and detection capabilities, including SIEM and endpoint tooling, to improve signal quality and reduce false positives. Support the execution of the end to end vulnerability management process, including validation of findings and tracking remediation activities. Work closely with MSSP and security vendors to ensure effective delivery of security operations services. Challenge and validate vendor outputs, driving operational efficiency, quality improvements and better use of tooling capabilities. Actively design and implement automation and orchestration to reduce manual effort, repetitive or high volume tasks, improve response times and increase consistency across security operations processes. Work with the Security Engineering team to ensure tooling, logging and detection gaps are identified and addressed. Support the effective operation of 24x7 security monitoring, including coordination with third party providers. Contribute to the development and delivery of operational MI and reporting, ensuring accuracy and insight into security trends and performance. Maintain visibility of security incidents, trends and operational risks, escalating issues where required. Technical Skills: Strong hands on experience of Security Operations tools and capabilities, including SIEM and SOAR platforms (e.g. Sentinel, ServiceNow, Splunk SOAR, Cortex), Endpoint Detection & Response (EDR/XDR), Strong hands on experience of Threat Intelligence platforms (e.g. Recorded Future, Doppel, ZeroFox, Google Threat Intelligence), Vulnerability management solutions (e.g. Tenable, Rapid7), and Insider Risk and DLP tools (e.g. Purview, Netskope). Strong hands on experience with Network security solutions like Next Gen Firewalls, Network Anomaly, WAF & DDoS solutions. Experience of leading and responding to Cyber Incident Response aligned to NIST Knowledge of threat detection techniques and use case development Experience of applying threat intelligence in an operational context Strong experience with vulnerability management tools and processes Strong awareness of cloud services and supporting security controls and monitoring capabilities Working knowledge of Microsoft security stack (Defender, Sentinel, Purview), Active Directory and Azure AD, Windows and Linux environments. Experience with data loss prevention and insider risk tooling advantageous Hands on experience with automation and scripting (e.g. PowerShell, Python) highly desirable Competence Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST, MITRE ATT&CK Knowledge of relevant regulatory requirements (e.g. GDPR, FCA/PRA) Experience in an Information Security role gained in a financial services environment preferred Experience working in a Security Operations role for a minimum 7 years and operating within a Lead / Senior Analyst role for at least 3 years. Knowledge & Skills Strong analytical and investigative capability Ability to work under pressure and manage multiple concurrent incidents and priorities Strong ownership of tasks, attention to detail and follow through to conclusion Ability to provide technical leadership without formal line management responsibility Ability to challenge approach, tooling and processes to improve operational effectiveness Structured, self starting and able to work under own initiative Effective communication skills, both written and verbal Ability to plan, organise and deliver tasks with minimal supervision Collaborative approach to working with analysts, engineering teams and external partners Strong focus on quality, consistency and continuous improvement About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy to use solutions to suit people from all walks of life. We're one of the UK's fastest growing investment platform businesses, trusted by everyone from professional financial advisers to first time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Competitive starting salary 26days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Agency information This vacancy is being managed exclusively by our in house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates
27/07/2026
Full time
Job Description To support the Head of Security Operations in delivering effective day-to-day security operations, ensuring AJ Bell maintains the appropriate capability to detect, investigate and respond to security events and incidents. The Security Operations Technical Lead is responsible for ensuring that security operations activities are executed efficiently, consistently and in line with defined SLAs and operational standards, through hands on technical leadership across SOC, Incident Response, Threat Intelligence, Insider Risk and Vulnerability Management. This role acts as a senior technical escalation point, supporting complex investigations and driving improvements in detection, response, automation and operational processes. The role holder is expected to lead through expertise, supporting analysts and ensuring Security Operations operates with discipline, quality and continuous improvement. The key responsibilities of the role are: Act as the primary technical escalation point for security events and incidents identified by the Security Operations team. Support the Head of Security Operations in ensuring AJ Bell has the appropriate capability to detect and respond to security events and incidents. Oversee the day to day execution of security operations, ensuring alerts and incidents are handled in line with defined processes and SLAs. Ensure security operations SLAs and OLAs are met, including alert triage, escalation and incident response timelines, highlighting and addressing risks where required. Ensure adherence to our KRI and KPI's and any variation in these are raised to the Head of Security Operations. Provide hands on support in the investigation and response to security incidents, including endpoint, identity, network, cloud and insider related threats. Ensure consistent execution and continuous improvement of incident response playbooks and operational runbooks, validating them through real incidents and simulations. Support the optimisation and tuning of security monitoring and detection capabilities, including SIEM and endpoint tooling, to improve signal quality and reduce false positives. Support the execution of the end to end vulnerability management process, including validation of findings and tracking remediation activities. Work closely with MSSP and security vendors to ensure effective delivery of security operations services. Challenge and validate vendor outputs, driving operational efficiency, quality improvements and better use of tooling capabilities. Actively design and implement automation and orchestration to reduce manual effort, repetitive or high volume tasks, improve response times and increase consistency across security operations processes. Work with the Security Engineering team to ensure tooling, logging and detection gaps are identified and addressed. Support the effective operation of 24x7 security monitoring, including coordination with third party providers. Contribute to the development and delivery of operational MI and reporting, ensuring accuracy and insight into security trends and performance. Maintain visibility of security incidents, trends and operational risks, escalating issues where required. Technical Skills: Strong hands on experience of Security Operations tools and capabilities, including SIEM and SOAR platforms (e.g. Sentinel, ServiceNow, Splunk SOAR, Cortex), Endpoint Detection & Response (EDR/XDR), Strong hands on experience of Threat Intelligence platforms (e.g. Recorded Future, Doppel, ZeroFox, Google Threat Intelligence), Vulnerability management solutions (e.g. Tenable, Rapid7), and Insider Risk and DLP tools (e.g. Purview, Netskope). Strong hands on experience with Network security solutions like Next Gen Firewalls, Network Anomaly, WAF & DDoS solutions. Experience of leading and responding to Cyber Incident Response aligned to NIST Knowledge of threat detection techniques and use case development Experience of applying threat intelligence in an operational context Strong experience with vulnerability management tools and processes Strong awareness of cloud services and supporting security controls and monitoring capabilities Working knowledge of Microsoft security stack (Defender, Sentinel, Purview), Active Directory and Azure AD, Windows and Linux environments. Experience with data loss prevention and insider risk tooling advantageous Hands on experience with automation and scripting (e.g. PowerShell, Python) highly desirable Competence Experience working within recognised Information Security frameworks and best practices such as ISO27001, NIST, MITRE ATT&CK Knowledge of relevant regulatory requirements (e.g. GDPR, FCA/PRA) Experience in an Information Security role gained in a financial services environment preferred Experience working in a Security Operations role for a minimum 7 years and operating within a Lead / Senior Analyst role for at least 3 years. Knowledge & Skills Strong analytical and investigative capability Ability to work under pressure and manage multiple concurrent incidents and priorities Strong ownership of tasks, attention to detail and follow through to conclusion Ability to provide technical leadership without formal line management responsibility Ability to challenge approach, tooling and processes to improve operational effectiveness Structured, self starting and able to work under own initiative Effective communication skills, both written and verbal Ability to plan, organise and deliver tasks with minimal supervision Collaborative approach to working with analysts, engineering teams and external partners Strong focus on quality, consistency and continuous improvement About AJ Bell At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy to use solutions to suit people from all walks of life. We're one of the UK's fastest growing investment platform businesses, trusted by everyone from professional financial advisers to first time investors. Today, over 723,000 customers trust us to manage more than £108.7 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures. We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture. What we offer Competitive starting salary 26days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Free gym Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend a minimum of 50% of working time per month in the office. For new team members, an initial period will be spent full time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. Inclusion & diversity We're committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential. Agency information This vacancy is being managed exclusively by our in house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates
The Principal Business Analyst will play a pivotal role in driving technology initiatives within the industrial and manufacturing industry. Based in a brand new Birmingham office 4 days per week, this role will focus on delivering impactful solutions to meet business needs effectively. Client Details The hiring company is a reputable organisation within the industrial and manufacturing sector. It operates as a medium-sized entity, offering robust services and solutions to its clients while fostering innovation and efficiency. Description Collaborate with stakeholders to gather and analyse business requirements within the technology department. Translate business needs into detailed technical specifications and process workflows. Lead cross-functional teams to deliver technology-driven projects on time and within scope. Act as a key liaison between business units and technology teams to ensure alignment. Conduct impact assessments and feasibility studies for proposed solutions. Develop and maintain documentation, including business cases, user stories, and process maps. Identify opportunities for process improvements and propose innovative solutions. Provide guidance and mentorship to junior analysts within the team. Profile A successful Principal Business Analyst should have: A strong background in business analysis, it would be advantageous to have Sales, Sales Enablement &/or commercial project experience. Proven experience in delivering IT & Technology. Able to lead a practice of BA and Senior BA's. High levels of commercial accumen and an understanding of sales functions. Exceptional communication skills to engage with stakeholders at all levels. The ability to work effectively in a collaborative, cross-functional environment. Proficiency in creating detailed technical documentation and process workflows. A results-driven mindset with a focus on achieving business objectives. Enjoys a collaborative, in-office approach with 4 days per week on site in Birmingham Job Offer A salary of up to £80,000 per annum. Initially, a 12 month FTC. Comprehensive benefits package. Opportunity to work on impactful projects within the industrial and manufacturing sector. Role based in Birmingham with potential of permanent role at the end of the fixed term.
27/07/2026
Contractor
The Principal Business Analyst will play a pivotal role in driving technology initiatives within the industrial and manufacturing industry. Based in a brand new Birmingham office 4 days per week, this role will focus on delivering impactful solutions to meet business needs effectively. Client Details The hiring company is a reputable organisation within the industrial and manufacturing sector. It operates as a medium-sized entity, offering robust services and solutions to its clients while fostering innovation and efficiency. Description Collaborate with stakeholders to gather and analyse business requirements within the technology department. Translate business needs into detailed technical specifications and process workflows. Lead cross-functional teams to deliver technology-driven projects on time and within scope. Act as a key liaison between business units and technology teams to ensure alignment. Conduct impact assessments and feasibility studies for proposed solutions. Develop and maintain documentation, including business cases, user stories, and process maps. Identify opportunities for process improvements and propose innovative solutions. Provide guidance and mentorship to junior analysts within the team. Profile A successful Principal Business Analyst should have: A strong background in business analysis, it would be advantageous to have Sales, Sales Enablement &/or commercial project experience. Proven experience in delivering IT & Technology. Able to lead a practice of BA and Senior BA's. High levels of commercial accumen and an understanding of sales functions. Exceptional communication skills to engage with stakeholders at all levels. The ability to work effectively in a collaborative, cross-functional environment. Proficiency in creating detailed technical documentation and process workflows. A results-driven mindset with a focus on achieving business objectives. Enjoys a collaborative, in-office approach with 4 days per week on site in Birmingham Job Offer A salary of up to £80,000 per annum. Initially, a 12 month FTC. Comprehensive benefits package. Opportunity to work on impactful projects within the industrial and manufacturing sector. Role based in Birmingham with potential of permanent role at the end of the fixed term.
As one of the world's largest networks of audit, tax and consulting firms, the company delivers big ideas and premium service to help middle-market businesses thrive. We're a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then the company is the place for you. Purpose As a senior and experienced Workday Build, Extend, Prism Developer you will own the design, governance, delivery of enterprise-grade Workday solutions across the platform. Working with the product development, functional experts, change and architecture teams you will develop client centric, scalable and secure solutions, ensuring on-time delivery in a demanding and deadline driven environment, whilst embedding robust governance, security and change management practices that de-risk the business. The role operates in the intesection between technology, architecture, and operations and you will act as a trusted advisor & inflencer to senior stakeholders, functional teams and other subject matter experts as part of their decision making. Mentoring and developing the skills of the internal Workday team and pushing the boundaries of the platform capabilities. Responsibilities End to end design and delivery of workday solutions across Build, Extend, Prism, and associated Orchestrations Translate complex business requirements into secure, scaleable, client centric solutions - provide clearly articulated solution options, trade-offs and risks. Embed RSMs SDLC governance framework and stablish consistent data models, UI, workflows, AI development, and integration methodologies. Ensure all solutions adhere to the enterprise change management and release framework. Apply security architecture with product and solution design (domains, roles, access models and segregration of duties). Ensuring that soltions are designed with a security-first principles with appropriate auditing and gateway protections. Operate effiectively within a fast paced, deadline drive delivery model, managing competing priorities and stakeholder expectations. Drive speed to value whilst maintaining quality and control discipline Lead complex initiatives including multi-source, orchestration and advance platform capabilities. Qualifications Must-Have 2+ years hands-on Workday development (or 4+ years Workday ecosystem) 5+ years of software development experience including Web apps. Strong grasp of Workday data model, security, business processes, custom objects/orgs, calculated fields, and reports/RaaS. Demonstrated delivery of production apps (portfolio or walkthroughs at interview). Proficiency with REST APIs and Workday Integration patterns (EIB, Studio, Core Connectors). Solid understanding of SDLC, peer reviews, and test strategies. Experience training or mentoring developers/analysts; ability to produce clear enablement assets. Excellent communication, stakeholder management, and documentation skills. Nice-to-Have Whole platform domain exposure including FIN/HCM/Payroll/Security -e.g., approvals, exceptions, vendor onboarding, expense governance, journals, controls, agentic AI and machine learning, lifecycle. Experience in AI product development. Familiarity with Workday BIRT, Workday Reporting (advanced), Time Tracking. Scripting experience (e.g., JavaScript/TypeScript, Python) for tooling and documentation automation. Knowledge of privacy & compliance (GDPR, SOX, ISO27001) and secure coding practices. Education & Certifications Computer Science, Information Systems, Engineering or equivalent experience. Workday certifications (HCM/FINS/Integrations/Reporting/Extend/Build/Prism) strongly preferred. Accounting qualification or relevant experience. Diversity and Inclusion At the company, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
26/07/2026
Full time
As one of the world's largest networks of audit, tax and consulting firms, the company delivers big ideas and premium service to help middle-market businesses thrive. We're a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then the company is the place for you. Purpose As a senior and experienced Workday Build, Extend, Prism Developer you will own the design, governance, delivery of enterprise-grade Workday solutions across the platform. Working with the product development, functional experts, change and architecture teams you will develop client centric, scalable and secure solutions, ensuring on-time delivery in a demanding and deadline driven environment, whilst embedding robust governance, security and change management practices that de-risk the business. The role operates in the intesection between technology, architecture, and operations and you will act as a trusted advisor & inflencer to senior stakeholders, functional teams and other subject matter experts as part of their decision making. Mentoring and developing the skills of the internal Workday team and pushing the boundaries of the platform capabilities. Responsibilities End to end design and delivery of workday solutions across Build, Extend, Prism, and associated Orchestrations Translate complex business requirements into secure, scaleable, client centric solutions - provide clearly articulated solution options, trade-offs and risks. Embed RSMs SDLC governance framework and stablish consistent data models, UI, workflows, AI development, and integration methodologies. Ensure all solutions adhere to the enterprise change management and release framework. Apply security architecture with product and solution design (domains, roles, access models and segregration of duties). Ensuring that soltions are designed with a security-first principles with appropriate auditing and gateway protections. Operate effiectively within a fast paced, deadline drive delivery model, managing competing priorities and stakeholder expectations. Drive speed to value whilst maintaining quality and control discipline Lead complex initiatives including multi-source, orchestration and advance platform capabilities. Qualifications Must-Have 2+ years hands-on Workday development (or 4+ years Workday ecosystem) 5+ years of software development experience including Web apps. Strong grasp of Workday data model, security, business processes, custom objects/orgs, calculated fields, and reports/RaaS. Demonstrated delivery of production apps (portfolio or walkthroughs at interview). Proficiency with REST APIs and Workday Integration patterns (EIB, Studio, Core Connectors). Solid understanding of SDLC, peer reviews, and test strategies. Experience training or mentoring developers/analysts; ability to produce clear enablement assets. Excellent communication, stakeholder management, and documentation skills. Nice-to-Have Whole platform domain exposure including FIN/HCM/Payroll/Security -e.g., approvals, exceptions, vendor onboarding, expense governance, journals, controls, agentic AI and machine learning, lifecycle. Experience in AI product development. Familiarity with Workday BIRT, Workday Reporting (advanced), Time Tracking. Scripting experience (e.g., JavaScript/TypeScript, Python) for tooling and documentation automation. Knowledge of privacy & compliance (GDPR, SOX, ISO27001) and secure coding practices. Education & Certifications Computer Science, Information Systems, Engineering or equivalent experience. Workday certifications (HCM/FINS/Integrations/Reporting/Extend/Build/Prism) strongly preferred. Accounting qualification or relevant experience. Diversity and Inclusion At the company, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.
Morson Human Resources Limited is looking for a Lead Business Analyst to support a major transformation programme in London. The role includes leading discovery activities, developing business cases, and engaging with senior stakeholders to inform investment decisions. Ideal candidates will have significant experience in business analysis and proven track records of delivering complex change initiatives. The contract is interim, with up to £600 per day, requiring 1-2 days per week onsite.
26/07/2026
Full time
Morson Human Resources Limited is looking for a Lead Business Analyst to support a major transformation programme in London. The role includes leading discovery activities, developing business cases, and engaging with senior stakeholders to inform investment decisions. Ideal candidates will have significant experience in business analysis and proven track records of delivering complex change initiatives. The contract is interim, with up to £600 per day, requiring 1-2 days per week onsite.
Dynamics 365 Sales CRM Solution Architect / Tech Lead Location: London (Hybrid - 3 days onsite) Rate: £60-£86 per hour Contract: 6-12 Months (Extension Likely) Start: ASAP Clearance: Must be eligible for FADV clearance (5 years employment references, 5 years UK address history, DBS and educational certificates) The Opportunity We're supporting a major global financial services organisation on a large-scale CRM transformation programme and are seeking an experienced Dynamics 365 Sales CRM Solution Architect / Technical Lead. This is a hands on architecture role requiring a strong blend of Dynamics 365 Sales, Power Platform, and Azure Integration expertise. You'll provide technical leadership whilst remaining close to design, development, and delivery activities. The client is looking for someone with deep Dynamics experience across enterprise scale implementations and stakeholder facing environments. Key Responsibilities Lead the architecture and design of Dynamics 365 Sales CRM solutions. Drive delivery across Dynamics 365, Dataverse, Power Platform, and Azure services. Design scalable, secure, and high performing CRM platforms. Work closely with business stakeholders to define requirements and solution roadmaps. Lead integration design using Azure Functions, Logic Apps, Service Bus, and REST APIs. Establish development standards, governance, and best practices. Support application lifecycle management, deployment approaches, and release governance. Provide technical leadership to developers, analysts, and project stakeholders. Essential Experience Extensive experience delivering Dynamics 365 Sales CRM solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model Driven Apps) Power Automate Customer InsightsSales Accelerator Strong hands on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure Functions Logic Apps Service Bus Azure Data Factory Azure Key Vault Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What We're Looking For This role would suit a senior consultant who has successfully delivered multiple Dynamics 365 Sales implementations and enjoys operating across architecture, stakeholder engagement, technical design, and hands on development. You'll be comfortable leading solution discussions with senior business stakeholders while also providing technical direction across Dynamics 365, Power Platform, Dataverse, and Azure integration services. Interested? Apply now with your latest CV for immediate consideration.
26/07/2026
Full time
Dynamics 365 Sales CRM Solution Architect / Tech Lead Location: London (Hybrid - 3 days onsite) Rate: £60-£86 per hour Contract: 6-12 Months (Extension Likely) Start: ASAP Clearance: Must be eligible for FADV clearance (5 years employment references, 5 years UK address history, DBS and educational certificates) The Opportunity We're supporting a major global financial services organisation on a large-scale CRM transformation programme and are seeking an experienced Dynamics 365 Sales CRM Solution Architect / Technical Lead. This is a hands on architecture role requiring a strong blend of Dynamics 365 Sales, Power Platform, and Azure Integration expertise. You'll provide technical leadership whilst remaining close to design, development, and delivery activities. The client is looking for someone with deep Dynamics experience across enterprise scale implementations and stakeholder facing environments. Key Responsibilities Lead the architecture and design of Dynamics 365 Sales CRM solutions. Drive delivery across Dynamics 365, Dataverse, Power Platform, and Azure services. Design scalable, secure, and high performing CRM platforms. Work closely with business stakeholders to define requirements and solution roadmaps. Lead integration design using Azure Functions, Logic Apps, Service Bus, and REST APIs. Establish development standards, governance, and best practices. Support application lifecycle management, deployment approaches, and release governance. Provide technical leadership to developers, analysts, and project stakeholders. Essential Experience Extensive experience delivering Dynamics 365 Sales CRM solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model Driven Apps) Power Automate Customer InsightsSales Accelerator Strong hands on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure Functions Logic Apps Service Bus Azure Data Factory Azure Key Vault Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What We're Looking For This role would suit a senior consultant who has successfully delivered multiple Dynamics 365 Sales implementations and enjoys operating across architecture, stakeholder engagement, technical design, and hands on development. You'll be comfortable leading solution discussions with senior business stakeholders while also providing technical direction across Dynamics 365, Power Platform, Dataverse, and Azure integration services. Interested? Apply now with your latest CV for immediate consideration.
Business Analyst - 12 month contract - Preston, Lancashire - £514.37 ph UMB or £379.25 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role The role of a Business Analyst is to to understand the user and business needs, by eliciting a set of clearly defined requirements, which can be turned into desired business outcomes, that are successfully adopted through the full project lifecycle across a number of concurrent projects within the EITS Portfolio of Projects. The Business Analyst lead provides early stage and full lifecycle consultancy to senior business and projecs stakeholders in order to help shape projects, establish feasibility and see them through to delivery. This includes identification of project stakeholders, supporting definition of project scope and objectives and developing benefits to support the business case. As part of this process, the BA captures and manages business, functional and non-functional requirements and defines the as-is and to-be processes with multiple senior stakeholders. Supporting business change is also a critical part of the role including working with the business areas and project team to define and support business change plans. Role Responsibilities: Not limited to Perform BA duties on projects as the sole BA, and/or support work-packages on a larger project, which may involve working with a Senior Business Analyst. Support the Project Manager in identifying project stakeholders, defining the project scope and its business justification. Provide the Project Manager with estimates for BA tasks for further project phases and status reports for BA activities Elicit, analyse and gain approval for Critical Success Factors and business requirements. Plan and lead workshops with stakeholders at all levels, across complex stakeholder organisations, for requirements and business process capture and documentation. Develop and gain approval for system requirements (functional and non-functional). Quality assure design documentation to assure traceability to requirements. Support development teams, third party suppliers and test communities by acting as the voice of the customer on projects. Support business change plans (including communications and training approaches and schedules) and support their implementation working with business change leads and the transition team. Support continuous improvement through feedback on the existing processes. What are BAE Systems looking for from you? Knowledge: Have experience of eliciting and documenting requirements for technical projects, including leading workshops for requirements and business process capture Have demonstrable experience of working within a structured and well-governed IT Project environment Have demonstrable evidence of analysing and documenting complex business processes End to end experience of the project lifecycle Have experience of delivering work streams across multiple simultaneous projects Have proven experience interacting directly with end users and technical project Experience of Stage Gate delivery processes such as PRINCE2 Experience of non-PRINCE 2 delivery methodologies e.g. agile. Skills: A passion for your chosen specialist field and the ability to plan and articulate the BA and Business cHage managegement tasks and activities required during project delivery. Plan and effectlvely lead workshops with stakeholders at all levels and across complex stakeholder organisations, for requirements and business process capture and documentation. Excellent interpersonal, communication and presentation skills. Highly process aware, with evidence of actively contributing to continuous improvement of project processes. Confidence to challenge the status quo through bold behaviours Security Requirements: SC & UK EYES ONLY This role will require you to hold or be eligible to obtain Security Clearance (SC). You will need to obtain a BPSS check as part of this process. You must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
26/07/2026
Full time
Business Analyst - 12 month contract - Preston, Lancashire - £514.37 ph UMB or £379.25 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role The role of a Business Analyst is to to understand the user and business needs, by eliciting a set of clearly defined requirements, which can be turned into desired business outcomes, that are successfully adopted through the full project lifecycle across a number of concurrent projects within the EITS Portfolio of Projects. The Business Analyst lead provides early stage and full lifecycle consultancy to senior business and projecs stakeholders in order to help shape projects, establish feasibility and see them through to delivery. This includes identification of project stakeholders, supporting definition of project scope and objectives and developing benefits to support the business case. As part of this process, the BA captures and manages business, functional and non-functional requirements and defines the as-is and to-be processes with multiple senior stakeholders. Supporting business change is also a critical part of the role including working with the business areas and project team to define and support business change plans. Role Responsibilities: Not limited to Perform BA duties on projects as the sole BA, and/or support work-packages on a larger project, which may involve working with a Senior Business Analyst. Support the Project Manager in identifying project stakeholders, defining the project scope and its business justification. Provide the Project Manager with estimates for BA tasks for further project phases and status reports for BA activities Elicit, analyse and gain approval for Critical Success Factors and business requirements. Plan and lead workshops with stakeholders at all levels, across complex stakeholder organisations, for requirements and business process capture and documentation. Develop and gain approval for system requirements (functional and non-functional). Quality assure design documentation to assure traceability to requirements. Support development teams, third party suppliers and test communities by acting as the voice of the customer on projects. Support business change plans (including communications and training approaches and schedules) and support their implementation working with business change leads and the transition team. Support continuous improvement through feedback on the existing processes. What are BAE Systems looking for from you? Knowledge: Have experience of eliciting and documenting requirements for technical projects, including leading workshops for requirements and business process capture Have demonstrable experience of working within a structured and well-governed IT Project environment Have demonstrable evidence of analysing and documenting complex business processes End to end experience of the project lifecycle Have experience of delivering work streams across multiple simultaneous projects Have proven experience interacting directly with end users and technical project Experience of Stage Gate delivery processes such as PRINCE2 Experience of non-PRINCE 2 delivery methodologies e.g. agile. Skills: A passion for your chosen specialist field and the ability to plan and articulate the BA and Business cHage managegement tasks and activities required during project delivery. Plan and effectlvely lead workshops with stakeholders at all levels and across complex stakeholder organisations, for requirements and business process capture and documentation. Excellent interpersonal, communication and presentation skills. Highly process aware, with evidence of actively contributing to continuous improvement of project processes. Confidence to challenge the status quo through bold behaviours Security Requirements: SC & UK EYES ONLY This role will require you to hold or be eligible to obtain Security Clearance (SC). You will need to obtain a BPSS check as part of this process. You must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
Could you be our next Staff .Net Backend Engineer? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior, technically hands-on backend engineer, embedded into a squad and owning delivery of substantive, cloud-native services end-to-end. Ad-hoc client interaction, supporting requirements discovery and technical solutioning where needed. Architecting, building and shipping complex, high-performance distributed services in C# and .NET Core 8/9 - primarily serverless on AWS Lambda - setting the technical bar for the squad and owning delivery of substantive feature sets end-to-end. Designing data models and persistence patterns across Aurora RDS MySQL and DynamoDB - picking the right tool for the workload, tuning for performance at scale, and modelling for both transactional and high-throughput access patterns. Building resilient, event-driven systems with SQS and related AWS messaging primitives - idempotency, retries, dead-letter handling, and clean separation of concerns across services. Owning each feature's solution end-to-end - partnering with Business Analysts who capture high-level problems and workflows, then driving product thinking, scoping, trade-offs and delivery yourself. Leveraging Claude Code and advanced agentic workflows at pace - orchestrating sub agents, managing context, running parallel workstreams and embedding AI native engineering patterns into everyday delivery. Designing clean, well versioned, well documented APIs that other engineers enjoy consuming - treating developer experience and contract stability as first class concerns. Inputting into architecture and technical direction in collaboration with Principal Engineers - making considered, well reasoned decisions on service boundaries, data design, messaging patterns, consistency guarantees and performance. Championing a high quality engineering culture - test coverage, peer review, CI/CD discipline via GitHub Actions, Infrastructure as Code, secure coding, observability and performance - aligned to the Reapit Global Technology Strategy, Reapit Connect and agentic tooling. Mentoring and up levelling engineers around you through pairing, PR review, architectural guidance and practical coaching on AI assisted development. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst all the listed qualities are desirable, don't worry if you don't meet all of them, we'd still like to hear from you. A proven senior-to-staff-level backend engineer with deep, current expertise in C# and .NET Core 8/9 - you can architect and lead design of distributed REST API microservices at scale. Authority in AWS serverless architecture - Lambda first, with strong working knowledge of API Gateway, SQS, Step Functions, EventBridge and IAM, and a track record of shipping production workloads on this stack. Deep data expertise across Aurora RDS MySQL and DynamoDB - complex schema and access pattern design, query tuning, indexing, single table vs multi table trade offs, and a pragmatic view on consistency, scaling and cost. Proven track record designing event driven systems with SQS (and adjacent AWS messaging) - idempotency, ordering, retries, dead letter handling and operational robustness. Strong API design sensibility - versioning, documentation, throttling, backwards compatibility and an obsession with the developer experience of the services you own. A strong product brain. You're comfortable operating without a traditional Product Owner - partnering with BAs on high level problems, then making sensible product trade offs, prioritising ruthlessly and owning the solution through to delivery. Strong communication skills and comfortable with ad hoc client interaction - able to join a requirement or technical solutioning session, ask the right questions, and translate outcomes into shippable work. A proven track record with Claude Code and advanced agentic workflows - you can evidence shipping real work via multi-agent patterns, orchestrating sub agents, managing context, defining custom commands/skills and scaling AI assisted delivery across a team. Rigorous engineering standards - fluency with Git-based workflows, trunk-based development, CI/CD (ideally GitHub Actions), Infrastructure as Code (AWS CDK or Terraform), comprehensive testing (unit, integration and contract), and a genuine commitment to observability, performance and secure by default coding. Technical leadership without the title - a track record of lifting teams through pairing, mentoring, PR review and example, rather than through line management. A pragmatic, outcome oriented mindset - biased to shipping, comfortable with ambiguity, and able to make sensible calls on scope, technical debt and sequencing under time pressure. Nice to have: hands on experience with OpenSearch and/or AWS AppSync - both feature in our stack and would accelerate time to value, but neither is essential. What your impact and success looks like As a Backend Engineer we expect your success and impact over the stages of your contract with us to look something like this: Within 1 month Fully onboarded onto the Reapit stack - Reapit Connect, the relevant .NET services and AWS environments - shipped first production endpoints and / or services. Established trusted working relationships with the Director of Engineering, Principal Engineers, Business Analysts and the relevant squad. Configured Claude Code and our approved agentic tooling to our internal standards, and started running meaningful work through multi agent patterns. Built a clear, independent view of the target services, data model, database schemas, messaging topology and immediate delivery priorities - and surfaced any early risks or recommendations. Within 3 months Owning end-to-end delivery of substantive services - taking from BA-level problem statement through to production on Lambda, Aurora and DynamoDB, with you driving the product trade-offs as well as the engineering. Recognised as a go to technical voice within the squad - inputting into architectural decisions alongside Principal Engineers, raising the quality bar on PRs, and unblocking complex backend, data and messaging problems. Meaningfully influenced our wider engineering practice - patterns you've introduced for agentic delivery, Claude Code usage, serverless design or data modelling. Shipped APIs and services that are visibly well designed, well documented and performant - other engineers find them pleasant to consume, and they hold up under production load. Left a well documented, well tested, maintainable footprint - so that whether the contract is extended or handed over, the work continues to deliver value without you in the room. What's in it for you? We operate a Flexible Working Policy and there is no expectation around in-person attendance, beyond occasional ad hoc project meetings in our Solihull or London offices. You can expect an industry competitive day rate. Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
26/07/2026
Full time
Could you be our next Staff .Net Backend Engineer? Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience. Worldwide, over 100,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time. What you'll be doing Reporting to the Director of Engineering, you'll operate as a highly senior, technically hands-on backend engineer, embedded into a squad and owning delivery of substantive, cloud-native services end-to-end. Ad-hoc client interaction, supporting requirements discovery and technical solutioning where needed. Architecting, building and shipping complex, high-performance distributed services in C# and .NET Core 8/9 - primarily serverless on AWS Lambda - setting the technical bar for the squad and owning delivery of substantive feature sets end-to-end. Designing data models and persistence patterns across Aurora RDS MySQL and DynamoDB - picking the right tool for the workload, tuning for performance at scale, and modelling for both transactional and high-throughput access patterns. Building resilient, event-driven systems with SQS and related AWS messaging primitives - idempotency, retries, dead-letter handling, and clean separation of concerns across services. Owning each feature's solution end-to-end - partnering with Business Analysts who capture high-level problems and workflows, then driving product thinking, scoping, trade-offs and delivery yourself. Leveraging Claude Code and advanced agentic workflows at pace - orchestrating sub agents, managing context, running parallel workstreams and embedding AI native engineering patterns into everyday delivery. Designing clean, well versioned, well documented APIs that other engineers enjoy consuming - treating developer experience and contract stability as first class concerns. Inputting into architecture and technical direction in collaboration with Principal Engineers - making considered, well reasoned decisions on service boundaries, data design, messaging patterns, consistency guarantees and performance. Championing a high quality engineering culture - test coverage, peer review, CI/CD discipline via GitHub Actions, Infrastructure as Code, secure coding, observability and performance - aligned to the Reapit Global Technology Strategy, Reapit Connect and agentic tooling. Mentoring and up levelling engineers around you through pairing, PR review, architectural guidance and practical coaching on AI assisted development. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst all the listed qualities are desirable, don't worry if you don't meet all of them, we'd still like to hear from you. A proven senior-to-staff-level backend engineer with deep, current expertise in C# and .NET Core 8/9 - you can architect and lead design of distributed REST API microservices at scale. Authority in AWS serverless architecture - Lambda first, with strong working knowledge of API Gateway, SQS, Step Functions, EventBridge and IAM, and a track record of shipping production workloads on this stack. Deep data expertise across Aurora RDS MySQL and DynamoDB - complex schema and access pattern design, query tuning, indexing, single table vs multi table trade offs, and a pragmatic view on consistency, scaling and cost. Proven track record designing event driven systems with SQS (and adjacent AWS messaging) - idempotency, ordering, retries, dead letter handling and operational robustness. Strong API design sensibility - versioning, documentation, throttling, backwards compatibility and an obsession with the developer experience of the services you own. A strong product brain. You're comfortable operating without a traditional Product Owner - partnering with BAs on high level problems, then making sensible product trade offs, prioritising ruthlessly and owning the solution through to delivery. Strong communication skills and comfortable with ad hoc client interaction - able to join a requirement or technical solutioning session, ask the right questions, and translate outcomes into shippable work. A proven track record with Claude Code and advanced agentic workflows - you can evidence shipping real work via multi-agent patterns, orchestrating sub agents, managing context, defining custom commands/skills and scaling AI assisted delivery across a team. Rigorous engineering standards - fluency with Git-based workflows, trunk-based development, CI/CD (ideally GitHub Actions), Infrastructure as Code (AWS CDK or Terraform), comprehensive testing (unit, integration and contract), and a genuine commitment to observability, performance and secure by default coding. Technical leadership without the title - a track record of lifting teams through pairing, mentoring, PR review and example, rather than through line management. A pragmatic, outcome oriented mindset - biased to shipping, comfortable with ambiguity, and able to make sensible calls on scope, technical debt and sequencing under time pressure. Nice to have: hands on experience with OpenSearch and/or AWS AppSync - both feature in our stack and would accelerate time to value, but neither is essential. What your impact and success looks like As a Backend Engineer we expect your success and impact over the stages of your contract with us to look something like this: Within 1 month Fully onboarded onto the Reapit stack - Reapit Connect, the relevant .NET services and AWS environments - shipped first production endpoints and / or services. Established trusted working relationships with the Director of Engineering, Principal Engineers, Business Analysts and the relevant squad. Configured Claude Code and our approved agentic tooling to our internal standards, and started running meaningful work through multi agent patterns. Built a clear, independent view of the target services, data model, database schemas, messaging topology and immediate delivery priorities - and surfaced any early risks or recommendations. Within 3 months Owning end-to-end delivery of substantive services - taking from BA-level problem statement through to production on Lambda, Aurora and DynamoDB, with you driving the product trade-offs as well as the engineering. Recognised as a go to technical voice within the squad - inputting into architectural decisions alongside Principal Engineers, raising the quality bar on PRs, and unblocking complex backend, data and messaging problems. Meaningfully influenced our wider engineering practice - patterns you've introduced for agentic delivery, Claude Code usage, serverless design or data modelling. Shipped APIs and services that are visibly well designed, well documented and performant - other engineers find them pleasant to consume, and they hold up under production load. Left a well documented, well tested, maintainable footprint - so that whether the contract is extended or handed over, the work continues to deliver value without you in the room. What's in it for you? We operate a Flexible Working Policy and there is no expectation around in-person attendance, beyond occasional ad hoc project meetings in our Solihull or London offices. You can expect an industry competitive day rate. Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Matchtech is looking for a Business Analyst for a 12-month contract in Preston, Lancashire. The role focuses on understanding user and business needs, capturing requirements, and supporting business change. Candidates should have experience in IT projects and the ability to engage with stakeholders at all levels. The ideal candidate will lead workshops, manage requirements, and ensure successful project outcomes. Must hold or be eligible for SC clearance and be a British national.
26/07/2026
Full time
Matchtech is looking for a Business Analyst for a 12-month contract in Preston, Lancashire. The role focuses on understanding user and business needs, capturing requirements, and supporting business change. Candidates should have experience in IT projects and the ability to engage with stakeholders at all levels. The ideal candidate will lead workshops, manage requirements, and ensure successful project outcomes. Must hold or be eligible for SC clearance and be a British national.
Ascent People Ltd. in the West Midlands region is seeking a Senior Software Tester to lead test activities for our software development testing projects. The role involves hands-on testing and coordinating with a cross functional team, including test managers, business analysts and project managers. The ideal candidate has 3+ years of manual testing experience, SDLC knowledge and ISTQB/ISEB certification, with opportunities to move into automation and career progression within a global software
26/07/2026
Full time
Ascent People Ltd. in the West Midlands region is seeking a Senior Software Tester to lead test activities for our software development testing projects. The role involves hands-on testing and coordinating with a cross functional team, including test managers, business analysts and project managers. The ideal candidate has 3+ years of manual testing experience, SDLC knowledge and ISTQB/ISEB certification, with opportunities to move into automation and career progression within a global software
Business Analyst/Service Designer 3 Year Fixed Term Post, 28 Hours per week This role sits within the Strategy and Engagement department, where two of our core priorities are to understand our parishes well and to continually improve how we work as a support function. Achieving both depends on strong data, alongside systems and processes that are efficient, reliable and accessible. The role focuses on three key areas: Managing and integrating data across multiple systems, ensuring that information is accurate, up to date and available to those who need it Identifying opportunities to improve processes, reducing complexity, saving time and cost, and making life easier for colleagues, church leaders and partners. Improving how we request and use information from parishes, providing greater clarity about purpose and strengthening our ability to offer timely and relevant support. This role supports our responsibility to steward data well and strengthen the support we provide, enabling parish leaders to pursue the diocesan vision and contribute to agreed outcomes across Derbyshire and beyond. Key Responsibilities Data Integration and Management Integrate data from multiple systems, including Microsoft Forms, Excel, SharePoint Lists, Dataverse, the diocesan website, Mailchimp, CMS platforms, and GIS tools. Develop and maintain a clear diocesan data model, using relational databases in Dataverse and integrations with other systems, building on recent GDPR and IT audit work and emerging tools such as the Mission Action Planning platform. Use Microsoft Power Automate to connect systems and streamline processes across the Parish Support Team. Data Analysis and Visualization Use tools such as Microsoft Power BI to consolidate data from multiple sources and present it clearly. Produce dashboards and reports that provide insight into parish activity and support needs. Generate analysis that supports diocesan leaders in making informed decisions. Develop journey maps of key processes, highlighting touchpoints, identifying pain points, and informing improvement priorities. Process Improvement and Service Design Identify and implement improvements to data-related processes, increasing efficiency and reducing complexity. Develop and document standard operating procedures for data handling and integration. Build mechanisms to gather feedback and capture user experience from parish ministry. Use tools such as Microsoft 365 Copilot to streamline routine tasks and free up staff time for higher-value work Research and Monitoring Support the development of approaches to monitoring the impact of strategic activity. Pilot tools such as a Diocesan Insights Log to capture observations, issues and opportunities from across the organisation. Contribute to the development of methods for conducting research, including exploring models such as a diocesan research panel. Collaboration Work closely with senior leaders to advance data and systems priorities. Collaborate with teams across the organisation to make effective use of Microsoft tools, including Power Platform and Copilot. Support the continued strengthening of data protection, governance, and risk management practices.
26/07/2026
Full time
Business Analyst/Service Designer 3 Year Fixed Term Post, 28 Hours per week This role sits within the Strategy and Engagement department, where two of our core priorities are to understand our parishes well and to continually improve how we work as a support function. Achieving both depends on strong data, alongside systems and processes that are efficient, reliable and accessible. The role focuses on three key areas: Managing and integrating data across multiple systems, ensuring that information is accurate, up to date and available to those who need it Identifying opportunities to improve processes, reducing complexity, saving time and cost, and making life easier for colleagues, church leaders and partners. Improving how we request and use information from parishes, providing greater clarity about purpose and strengthening our ability to offer timely and relevant support. This role supports our responsibility to steward data well and strengthen the support we provide, enabling parish leaders to pursue the diocesan vision and contribute to agreed outcomes across Derbyshire and beyond. Key Responsibilities Data Integration and Management Integrate data from multiple systems, including Microsoft Forms, Excel, SharePoint Lists, Dataverse, the diocesan website, Mailchimp, CMS platforms, and GIS tools. Develop and maintain a clear diocesan data model, using relational databases in Dataverse and integrations with other systems, building on recent GDPR and IT audit work and emerging tools such as the Mission Action Planning platform. Use Microsoft Power Automate to connect systems and streamline processes across the Parish Support Team. Data Analysis and Visualization Use tools such as Microsoft Power BI to consolidate data from multiple sources and present it clearly. Produce dashboards and reports that provide insight into parish activity and support needs. Generate analysis that supports diocesan leaders in making informed decisions. Develop journey maps of key processes, highlighting touchpoints, identifying pain points, and informing improvement priorities. Process Improvement and Service Design Identify and implement improvements to data-related processes, increasing efficiency and reducing complexity. Develop and document standard operating procedures for data handling and integration. Build mechanisms to gather feedback and capture user experience from parish ministry. Use tools such as Microsoft 365 Copilot to streamline routine tasks and free up staff time for higher-value work Research and Monitoring Support the development of approaches to monitoring the impact of strategic activity. Pilot tools such as a Diocesan Insights Log to capture observations, issues and opportunities from across the organisation. Contribute to the development of methods for conducting research, including exploring models such as a diocesan research panel. Collaboration Work closely with senior leaders to advance data and systems priorities. Collaborate with teams across the organisation to make effective use of Microsoft tools, including Power Platform and Copilot. Support the continued strengthening of data protection, governance, and risk management practices.
Lead Test Analyst - Nottingham - WEB/Cross Browser - 35K + Bens Location: East Midlands Industry: IT Salary: £32000 - £37000 per annum + Pension, Health Posted: 28/12/2014 Description WEB Software Tester, Senior/Lead, QA Analyst, Test Analyst, ISEB, SCRUM/Kanban, SDLC, Agile, Test Case Design, Execution, Regression, Cross Browser - East Midlands 32-37k. Are you an experienced Test Analyst in the WEB arena? Are you looking for an environment where you can share your knowledge and influence testing moving forward? We have a new role for a WEB Software tester with experience working in a formal structured testing environments such as V-Model or SDLC. ISEB knowledge is preferred. You will join an established QA team and work alongside other experienced testers. As a WEB Tester you will be involved from the analysis and design phase and be expected to create test cases and execute as well as patch testing. Responsibilities Proven commercial hands on testing experience, working as a manual/automated tester ISEB / ISTQB certifications Cross Browser testing Develop Test conditions and Test Cases Create regression test suites Documentation Benefits This Global Software house continues to grow from strength to strength and due to some savvy business acquisitions are the market leader in their field. Very exciting times ahead. Lots of investment, new product development, a win win situation for both staff and customers. Salary on offer is 32-37K with other benefits such as Pension, Health care and Pizza Fridays. Modern office facilities and a non formal environment (jeans/tshirt) in the East Midlands area, accessible by public transport - commutable from Leicester, Derby and Nottingham. Equal Opportunity Applicants from all ages and backgrounds will be considered.
26/07/2026
Full time
Lead Test Analyst - Nottingham - WEB/Cross Browser - 35K + Bens Location: East Midlands Industry: IT Salary: £32000 - £37000 per annum + Pension, Health Posted: 28/12/2014 Description WEB Software Tester, Senior/Lead, QA Analyst, Test Analyst, ISEB, SCRUM/Kanban, SDLC, Agile, Test Case Design, Execution, Regression, Cross Browser - East Midlands 32-37k. Are you an experienced Test Analyst in the WEB arena? Are you looking for an environment where you can share your knowledge and influence testing moving forward? We have a new role for a WEB Software tester with experience working in a formal structured testing environments such as V-Model or SDLC. ISEB knowledge is preferred. You will join an established QA team and work alongside other experienced testers. As a WEB Tester you will be involved from the analysis and design phase and be expected to create test cases and execute as well as patch testing. Responsibilities Proven commercial hands on testing experience, working as a manual/automated tester ISEB / ISTQB certifications Cross Browser testing Develop Test conditions and Test Cases Create regression test suites Documentation Benefits This Global Software house continues to grow from strength to strength and due to some savvy business acquisitions are the market leader in their field. Very exciting times ahead. Lots of investment, new product development, a win win situation for both staff and customers. Salary on offer is 32-37K with other benefits such as Pension, Health care and Pizza Fridays. Modern office facilities and a non formal environment (jeans/tshirt) in the East Midlands area, accessible by public transport - commutable from Leicester, Derby and Nottingham. Equal Opportunity Applicants from all ages and backgrounds will be considered.
C# Developer - Training into Full stack development 40K Location: East Midlands Industry: IT Salary: £35000 - £40000 per annum + Healthcare, Pension Posted: 09/05/2019 Description Develop and maintain .NET applications as a self driven developer who can own projects from conception through to delivery. Must self teach and apply new concepts, especially in ASP.NET MVC, C#, JavaScript/Angular and SQL Server. Work part time remotely (a couple of days a week or more) while adhering to mandatory compulsory obligations. Ready to start delivering value immediately from day one. Selected Mandate Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandate Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory About the Client A Global communications company with blue chip clients seeking a mid level developer for an expanding team. Technical Environment ASP.NET MVC, C#, NHibernate, HTML, CSS, JavaScript, SQL Server, Angular (training provided) Senior Developer Responsibilities Collaborate within a cross functional Scrum team including Business Analysts, Testers and UI designers to deliver high quality features. Lead development from inception to delivery using Agile tools, techniques and best practices to prioritize high business value work. Design and implement front end user interfaces, APIs, and back end services using technologies such as C# (.NET 4.5), Web API, Web Forms, Angular, and Web Services. Maintain and improve continuous integration pipelines to support rapid software delivery. Ensure all software meets business needs and quality standards. Benefits Competitive salary £35,000 - £40,000 per annum. Generous package including pension, health care and 25 days holiday. Easy commute from Chesterfield, Derby and Nottingham. Qualifications Mid level experience with C#/.NET MVC development. Proficiency in ASP.NET, MVC, C#, JavaScript/Angular, and SQL Server. Experience with Agile methodologies, particularly Scrum. Strong understanding of the full software stack, including front end, API, and back end development. Contact Recruiter: Jo Bevington Phone: Email: Legal Notice Applications from all ages and backgrounds will be considered.
26/07/2026
Full time
C# Developer - Training into Full stack development 40K Location: East Midlands Industry: IT Salary: £35000 - £40000 per annum + Healthcare, Pension Posted: 09/05/2019 Description Develop and maintain .NET applications as a self driven developer who can own projects from conception through to delivery. Must self teach and apply new concepts, especially in ASP.NET MVC, C#, JavaScript/Angular and SQL Server. Work part time remotely (a couple of days a week or more) while adhering to mandatory compulsory obligations. Ready to start delivering value immediately from day one. Selected Mandate Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandate Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Not Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory Mandatory About the Client A Global communications company with blue chip clients seeking a mid level developer for an expanding team. Technical Environment ASP.NET MVC, C#, NHibernate, HTML, CSS, JavaScript, SQL Server, Angular (training provided) Senior Developer Responsibilities Collaborate within a cross functional Scrum team including Business Analysts, Testers and UI designers to deliver high quality features. Lead development from inception to delivery using Agile tools, techniques and best practices to prioritize high business value work. Design and implement front end user interfaces, APIs, and back end services using technologies such as C# (.NET 4.5), Web API, Web Forms, Angular, and Web Services. Maintain and improve continuous integration pipelines to support rapid software delivery. Ensure all software meets business needs and quality standards. Benefits Competitive salary £35,000 - £40,000 per annum. Generous package including pension, health care and 25 days holiday. Easy commute from Chesterfield, Derby and Nottingham. Qualifications Mid level experience with C#/.NET MVC development. Proficiency in ASP.NET, MVC, C#, JavaScript/Angular, and SQL Server. Experience with Agile methodologies, particularly Scrum. Strong understanding of the full software stack, including front end, API, and back end development. Contact Recruiter: Jo Bevington Phone: Email: Legal Notice Applications from all ages and backgrounds will be considered.
Senior Software Test Analyst (hands on) - up to £40k Location: West Midlands Industry: IT Salary: £35,000 - £40,000 per annum + benefits Posted: 26/07/2018 Responsibilities Lead and manage the project test team's activities. Work closely with test colleagues, development managers, stakeholders, business analysts and project managers. Ensure the standard of testing is modern and up to speed. Act as a key influencer and advisor for all things software testing. Remain hands on, performing manual testing on projects. Qualifications 7+ years of experience with manual software testing tools and SDLC. Experience leading/managing projects or test teams. ISTQB or ISEB qualified. Experience supporting test managers or lead testers is highly desirable. Benefits Salary up to £40,000 per annum plus a competitive benefits package. Opportunity to gain experience in automated testing. Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
Senior Software Test Analyst (hands on) - up to £40k Location: West Midlands Industry: IT Salary: £35,000 - £40,000 per annum + benefits Posted: 26/07/2018 Responsibilities Lead and manage the project test team's activities. Work closely with test colleagues, development managers, stakeholders, business analysts and project managers. Ensure the standard of testing is modern and up to speed. Act as a key influencer and advisor for all things software testing. Remain hands on, performing manual testing on projects. Qualifications 7+ years of experience with manual software testing tools and SDLC. Experience leading/managing projects or test teams. ISTQB or ISEB qualified. Experience supporting test managers or lead testers is highly desirable. Benefits Salary up to £40,000 per annum plus a competitive benefits package. Opportunity to gain experience in automated testing. Candidates of all ages and backgrounds will be considered for this role.
We are growing. Privacy and AI compliance has moved from a back office concern to a board level priority, and our clients are asking more of us because of it. Every week brings a new regulation, a new enforcement decision, or a new product launch that needs a privacy lens before it ships. This demand is an opportunity for us. We are building Lex Dinamica for what comes next in this work, and we are looking for the people who want to build it with us. This role is where careers in privacy consulting begin at Lex Dinamica, and how we bring new voices into the work as we grow. The Work Lex Dinamica is a consulting firm that provides Privacy, AI and Risk solutions. Our advisory, technology and DPO services help clients address regulatory challenges worldwide and deliver compliance-driven value. Our clients range from FTSE 100 companies and global multinationals to government contractors and high growth scale ups, and they come to us for advisory work, DPO support delivered as a service, AI governance, and privacy technology programmes including OneTrust, where we are a certified implementation partner. The Data Privacy Analyst role is your entry into a fast growing privacy consulting practice. You will work alongside our consultants on real client engagements from day one, building the technical, regulatory and commercial foundations for a career in privacy. The Role In this role, you will: Support privacy engagements alongside our consultants, from scoping through delivery Conduct research, data mapping, DPIAs and other privacy assessments Contribute to client documentation, policies, and platform configuration Learn OneTrust and adjacent privacy technology platforms with our support In practice, that means working alongside our consultants on client engagements across our portfolio, taking on responsibility quickly, and building your privacy expertise as you go. You will support privacy engagements end to end. Scoping documents, workshops, deliverables, and the everyday work of a live consulting project. You will be trusted with real client responsibility from your first engagement. You will conduct research and analysis. Data mapping exercises, DPIAs, transfer assessments, regulatory research, and the analytical work that makes a privacy programme run. You will learn to translate regulatory obligation into practical guidance for clients. You will contribute to documentation and platform work. Drafting policies, updating registers, configuring modules in OneTrust and comparable platforms, and helping our clients build the operational machinery that makes their privacy programme stick. You will learn quickly and deeply. Privacy consulting is a technical craft as much as a regulatory one, and we will invest in your development through structured training, credentials, and time alongside senior colleagues who know what they are doing. You will contribute to how we work. Our practice is growing, and the people who join now will help shape the methodologies, templates, and ways of working that we take to every future client. Who we're looking for Must haves Zero to two years of experience in data privacy, information security, compliance, law, or a related field. Recent graduates with a strong academic grounding are welcome to apply. A genuine interest in privacy, AI governance, and the wider compliance technology space. You want to build a career here. Strong analytical and problem solving instincts. Privacy work is detail heavy, and small choices have real downstream consequences. Strong written and verbal communication in English. You can explain a complex concept clearly and write to a professional standard. A right to work in the UK. Fluency in German. With German, you will become a natural point of contact for our DACH region clients. Fluency in French. With French, you will support our clients across France, Belgium, Luxembourg and Swiss Romande. A recognised privacy credential such as CIPP/E, CIPM, or the ability to start working towards one. Familiarity with OneTrust or comparable privacy technology platforms. Working knowledge of GDPR, the UK Data Protection Act, and the broader regulatory landscape. Any consulting exposure, whether through internships, placements, or a graduate scheme. A relevant degree in a field such as Law, Business, Politics, Information Security, or similar. About Lex Dinamica Lex Dinamica was built from day one to solve the problems that organisations face when data, regulation, technology and trust all have to hold together at once. That focus is what we are, and it is what we lead with from the first client conversation to the final deliverable. Headquartered in London and supported by delivery centres across the EU, US and India, we partner with clients from FTSE 100 companies and global multinationals to government contractors and high growth scale ups. Our work spans more than fifty jurisdictions and over one hundred and fifty delivered projects. Our founders came out of Big Four consulting. The firm they built deliberately keeps what works about that model, the rigour, the breadth, the client discipline, and strips out what does not, the layers, the politics, the pace. We are a firm of curious people, fast learners, and genuine team players. We are selective about who we hire, because the people already here are worth working alongside. Working With Us You will be based in our London office with hybrid working, spending two days a week in the office and the rest of your week wherever you work best. The specific rhythm will flex around client commitments, team moments, and how you do your best work. At Lex Dinamica, we understand that a career is one part of a wider life, and we build our working patterns around that reality. Our hybrid model is designed to give you the face to face time that builds relationships, accelerates learning, and makes a small firm feel like one, alongside the focus time that consulting work genuinely needs. What we offer 26 days of annual leave, with the option to accrue additional days over time Hybrid working as standard Optional private health insurance A work from anywhere policy that lets you work abroad for defined periods each year JOIN THE TEAM Ready to shape the future of privacy? If this sounds like the role you are looking for, apply below. For more opportunities, follow us on LinkedIn . The data you provide us with will be processed exclusively for recruitment purposes and assessing your application against our requirements. You may withdraw your application at any time by getting in touch with a member of our team, via LinkedIn or the contact details found on our website. You may ask us to keep your information on file for any future opportunities. Lex Dinamica is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organisation. Employment at Lex Dinamica is based on substantive ability, objective qualifications, and work ethic, not an individual's background, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
26/07/2026
Full time
We are growing. Privacy and AI compliance has moved from a back office concern to a board level priority, and our clients are asking more of us because of it. Every week brings a new regulation, a new enforcement decision, or a new product launch that needs a privacy lens before it ships. This demand is an opportunity for us. We are building Lex Dinamica for what comes next in this work, and we are looking for the people who want to build it with us. This role is where careers in privacy consulting begin at Lex Dinamica, and how we bring new voices into the work as we grow. The Work Lex Dinamica is a consulting firm that provides Privacy, AI and Risk solutions. Our advisory, technology and DPO services help clients address regulatory challenges worldwide and deliver compliance-driven value. Our clients range from FTSE 100 companies and global multinationals to government contractors and high growth scale ups, and they come to us for advisory work, DPO support delivered as a service, AI governance, and privacy technology programmes including OneTrust, where we are a certified implementation partner. The Data Privacy Analyst role is your entry into a fast growing privacy consulting practice. You will work alongside our consultants on real client engagements from day one, building the technical, regulatory and commercial foundations for a career in privacy. The Role In this role, you will: Support privacy engagements alongside our consultants, from scoping through delivery Conduct research, data mapping, DPIAs and other privacy assessments Contribute to client documentation, policies, and platform configuration Learn OneTrust and adjacent privacy technology platforms with our support In practice, that means working alongside our consultants on client engagements across our portfolio, taking on responsibility quickly, and building your privacy expertise as you go. You will support privacy engagements end to end. Scoping documents, workshops, deliverables, and the everyday work of a live consulting project. You will be trusted with real client responsibility from your first engagement. You will conduct research and analysis. Data mapping exercises, DPIAs, transfer assessments, regulatory research, and the analytical work that makes a privacy programme run. You will learn to translate regulatory obligation into practical guidance for clients. You will contribute to documentation and platform work. Drafting policies, updating registers, configuring modules in OneTrust and comparable platforms, and helping our clients build the operational machinery that makes their privacy programme stick. You will learn quickly and deeply. Privacy consulting is a technical craft as much as a regulatory one, and we will invest in your development through structured training, credentials, and time alongside senior colleagues who know what they are doing. You will contribute to how we work. Our practice is growing, and the people who join now will help shape the methodologies, templates, and ways of working that we take to every future client. Who we're looking for Must haves Zero to two years of experience in data privacy, information security, compliance, law, or a related field. Recent graduates with a strong academic grounding are welcome to apply. A genuine interest in privacy, AI governance, and the wider compliance technology space. You want to build a career here. Strong analytical and problem solving instincts. Privacy work is detail heavy, and small choices have real downstream consequences. Strong written and verbal communication in English. You can explain a complex concept clearly and write to a professional standard. A right to work in the UK. Fluency in German. With German, you will become a natural point of contact for our DACH region clients. Fluency in French. With French, you will support our clients across France, Belgium, Luxembourg and Swiss Romande. A recognised privacy credential such as CIPP/E, CIPM, or the ability to start working towards one. Familiarity with OneTrust or comparable privacy technology platforms. Working knowledge of GDPR, the UK Data Protection Act, and the broader regulatory landscape. Any consulting exposure, whether through internships, placements, or a graduate scheme. A relevant degree in a field such as Law, Business, Politics, Information Security, or similar. About Lex Dinamica Lex Dinamica was built from day one to solve the problems that organisations face when data, regulation, technology and trust all have to hold together at once. That focus is what we are, and it is what we lead with from the first client conversation to the final deliverable. Headquartered in London and supported by delivery centres across the EU, US and India, we partner with clients from FTSE 100 companies and global multinationals to government contractors and high growth scale ups. Our work spans more than fifty jurisdictions and over one hundred and fifty delivered projects. Our founders came out of Big Four consulting. The firm they built deliberately keeps what works about that model, the rigour, the breadth, the client discipline, and strips out what does not, the layers, the politics, the pace. We are a firm of curious people, fast learners, and genuine team players. We are selective about who we hire, because the people already here are worth working alongside. Working With Us You will be based in our London office with hybrid working, spending two days a week in the office and the rest of your week wherever you work best. The specific rhythm will flex around client commitments, team moments, and how you do your best work. At Lex Dinamica, we understand that a career is one part of a wider life, and we build our working patterns around that reality. Our hybrid model is designed to give you the face to face time that builds relationships, accelerates learning, and makes a small firm feel like one, alongside the focus time that consulting work genuinely needs. What we offer 26 days of annual leave, with the option to accrue additional days over time Hybrid working as standard Optional private health insurance A work from anywhere policy that lets you work abroad for defined periods each year JOIN THE TEAM Ready to shape the future of privacy? If this sounds like the role you are looking for, apply below. For more opportunities, follow us on LinkedIn . The data you provide us with will be processed exclusively for recruitment purposes and assessing your application against our requirements. You may withdraw your application at any time by getting in touch with a member of our team, via LinkedIn or the contact details found on our website. You may ask us to keep your information on file for any future opportunities. Lex Dinamica is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organisation. Employment at Lex Dinamica is based on substantive ability, objective qualifications, and work ethic, not an individual's background, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Midstream Operations Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We deliver facilities solutions to ExxonMobil globally, including five UK fuel terminals. The Midstream Operations Support role is part of a team delivering services across UK Midstream, supporting financial processes (Purchase-to-Pay), document management systems (SAP, SharePoint, OIMS/CIMS), and health and safety activities. The role involves regular interaction with client stakeholders, managing data and documentation, acting as an Ergonomic Lead, and ensuring high-quality service delivery while continuously identifying opportunities to improve and exceed customer expectations. What You'll Do: Act as a key point of contact for contract owners, Procurement, Payables, Buying, Strategic Buying, vendors, senior Midstream management, Financial Analysts, TM's, and DTM's-troubleshooting issues and responding to queries. Support the Purchase-to-Pay (PtP) process in collaboration with Procurement and Payables teams. Manage Midstream blanket purchase orders, ensuring all annual POs are raised and maintained in line with business requirements and deadlines. Oversee purchase order requests, ensuring all submissions include accurate financial coding and up-to-date vendor details. Steward and manage the UK PtP Support mailbox, ensuring timely response and resolution of queries. Create, design, and maintain SharePoint sites; act as a subject matter expert for SAP procurement issue resolution. Manage critical documentation within OIMS and CIMS systems, including the processing and publishing of new and revised procedures and manuals. Maintain and steward the Managed Document Register to ensure accuracy and compliance-ensure document management processes comply with RMG, MPI, confidentiality requirements, and database record standards. Manage WCP permits, checklists, and tags-ensuring they are updated, stocked, and distributed as required. Coordinate and minute CBRE monthly meetings. Organise events, including conferences, liaising with EMs personnel to meet all requirements. Act as Ergonomic Lead for all Hythe Terminal and Block 22 personnel. Steward monthly starter/leaver meetings. Conduct asset independent verification activities. Maintain and update distribution lists to ensure accuracy. What You'll Need: SAP Purchase to pay experience Strong experience creating and managing SharePoint and Extranet sites, including structure, permissions, and functionality. Advanced proficiency in MS Office Suite Over 4 years' administrative experience supporting corporate clients in a fast-paced environment. Proven ability to work independently, manage competing priorities, and meet deadlines under pressure. Highly organised with strong analytical skills and excellent attention to detail. Confident stakeholder communication skills, including engagement with senior management. Demonstrated commitment to Health & Safety standards and compliance. Customer-focused approach, delivering high-quality internal and external service. Awareness of data protection, controls, and governance requirements. Continuous improvement mindset with a focus on adding value and driving efficiencies. About CBRE Global Workplace Solutions: When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
26/07/2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Midstream Operations Support CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We deliver facilities solutions to ExxonMobil globally, including five UK fuel terminals. The Midstream Operations Support role is part of a team delivering services across UK Midstream, supporting financial processes (Purchase-to-Pay), document management systems (SAP, SharePoint, OIMS/CIMS), and health and safety activities. The role involves regular interaction with client stakeholders, managing data and documentation, acting as an Ergonomic Lead, and ensuring high-quality service delivery while continuously identifying opportunities to improve and exceed customer expectations. What You'll Do: Act as a key point of contact for contract owners, Procurement, Payables, Buying, Strategic Buying, vendors, senior Midstream management, Financial Analysts, TM's, and DTM's-troubleshooting issues and responding to queries. Support the Purchase-to-Pay (PtP) process in collaboration with Procurement and Payables teams. Manage Midstream blanket purchase orders, ensuring all annual POs are raised and maintained in line with business requirements and deadlines. Oversee purchase order requests, ensuring all submissions include accurate financial coding and up-to-date vendor details. Steward and manage the UK PtP Support mailbox, ensuring timely response and resolution of queries. Create, design, and maintain SharePoint sites; act as a subject matter expert for SAP procurement issue resolution. Manage critical documentation within OIMS and CIMS systems, including the processing and publishing of new and revised procedures and manuals. Maintain and steward the Managed Document Register to ensure accuracy and compliance-ensure document management processes comply with RMG, MPI, confidentiality requirements, and database record standards. Manage WCP permits, checklists, and tags-ensuring they are updated, stocked, and distributed as required. Coordinate and minute CBRE monthly meetings. Organise events, including conferences, liaising with EMs personnel to meet all requirements. Act as Ergonomic Lead for all Hythe Terminal and Block 22 personnel. Steward monthly starter/leaver meetings. Conduct asset independent verification activities. Maintain and update distribution lists to ensure accuracy. What You'll Need: SAP Purchase to pay experience Strong experience creating and managing SharePoint and Extranet sites, including structure, permissions, and functionality. Advanced proficiency in MS Office Suite Over 4 years' administrative experience supporting corporate clients in a fast-paced environment. Proven ability to work independently, manage competing priorities, and meet deadlines under pressure. Highly organised with strong analytical skills and excellent attention to detail. Confident stakeholder communication skills, including engagement with senior management. Demonstrated commitment to Health & Safety standards and compliance. Customer-focused approach, delivering high-quality internal and external service. Awareness of data protection, controls, and governance requirements. Continuous improvement mindset with a focus on adding value and driving efficiencies. About CBRE Global Workplace Solutions: When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Ascent People Ltd is seeking a Senior Software Test Analyst (hands on) in the West Midlands to lead a project test team while performing hands on manual testing on projects. The role requires staying current with testing practices and collaborating with developers, project managers and business analysts to ensure quality outcomes. The ideal candidate will have 7+ years of manual testing experience, proven leadership of test teams or projects, ISTQB/ISEB qualifications, and a willingness to
26/07/2026
Full time
Ascent People Ltd is seeking a Senior Software Test Analyst (hands on) in the West Midlands to lead a project test team while performing hands on manual testing on projects. The role requires staying current with testing practices and collaborating with developers, project managers and business analysts to ensure quality outcomes. The ideal candidate will have 7+ years of manual testing experience, proven leadership of test teams or projects, ISTQB/ISEB qualifications, and a willingness to
Ascent People Ltd is seeking an experienced Manual Software Tester with 5+ years of hands-on testing, strong SQL skills, and a focus on quality assurance. The role involves working closely with developers, business analysts, and project managers, and supporting the transition toward test automation. Based in the East Midlands with remote home working available, the ideal candidate will contribute to testing activities across the SDLC and help maintain high quality standards while collaborating
26/07/2026
Full time
Ascent People Ltd is seeking an experienced Manual Software Tester with 5+ years of hands-on testing, strong SQL skills, and a focus on quality assurance. The role involves working closely with developers, business analysts, and project managers, and supporting the transition toward test automation. Based in the East Midlands with remote home working available, the ideal candidate will contribute to testing activities across the SDLC and help maintain high quality standards while collaborating
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a proactive and customer-focused IT Support Analyst (2nd Line) to join our IT team in our Sustainable Distribution Centre in Northampton. This role is ideal for someone who enjoys solving technical challenges, improving user experiences, and contributing to business critical IT projects in the cutting edge logistics facility. What we offer: Base salary of £39,339.24 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days international remote working Free Eye Test Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental health First Aiders Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health. Tailored development and career opportunities Key Responsibilities 1. IT Infrastructure Support Manage local site IT projects from initial planning through to successful delivery. Work with project teams to transition new solutions into Business as Usual (BAU), ensuring documentation is completed and maintained. Provide 2nd line support for users, hardware, software, and network services across multiple locations through ServiceNow, telephone, and email channels. Investigate and resolve infrastructure issues relating to software, hardware, and networking in a timely manner. Perform network troubleshooting, including IP addressing, VLANs, wireless technologies, switching, routing, protocols, and diagnostic tools. Support ongoing maintenance activities including system updates, service packs, hotfixes, and software upgrades. Ensure endpoint security and anti virus solutions remain current across the IT estate. Share knowledge with colleagues, support the development of 1st line teams, and collaborate with 3rd line specialists to continually broaden technical expertise. Maintain clear, accurate, and consistent technical documentation and work instructions. Adhere to IT governance, change management processes, and operational policies. Participate in out of hours support activities where required. Provide on site support during normal business hours. 2. Stakeholder Support (On Site) Deliver a high quality, customer focused support experience to employees and stakeholders. Build strong working relationships across departments to understand operational needs and improve service delivery. Provide clear technical guidance and advice to users of varying technical abilities. Support senior stakeholders, VIP users, and business critical functions with professionalism and discretion. Manage stakeholder expectations effectively, ensuring requirements are clearly understood and communicated. 3. Project & Initiative Delivery Contribute to IT and operational projects including technology rollouts, upgrades, migrations, and infrastructure improvements. Assist with planning, testing, and implementation of new technologies and solutions. Work collaboratively with internal IT teams and external suppliers to achieve successful project outcomes. Identify opportunities for automation, process optimisation, and service enhancement. Support continuous improvement initiatives that increase efficiency, reliability, and customer satisfaction. 4. Continuous Improvement Stay up to date with emerging technologies, industry best practice, and market trends. Recommend and implement improvements that enhance operational effectiveness and customer experience. Continuously review processes and procedures to drive efficiency, innovation, and service excellence. Key Requirements Industry recognised IT qualification (MCSE or equivalent experience). ITIL Foundation knowledge, including Incident, Request, and Change Management processes. Experience working within a 2nd line IT support environment. Strong understanding of networking fundamentals including TCP/IP. Experience supporting Active Directory and Microsoft Entra user and group administration. Strong troubleshooting and diagnostic skills across hardware, software, and infrastructure environments. Experience with cloud based device management solutions such as Microsoft Intune or 42Gears. Infrastructure experience including cabling, hardware replacement, and network equipment support. Understanding of disaster recovery and business continuity principles. Experience managing or contributing to technical projects. Ability to independently investigate issues and implement effective solutions. Excellent customer service and service delivery focus. Strong attention to detail and ability to maintain accurate documentation. Excellent verbal and written communication skills, adapting communication style to different audiences. Ability to balance technical requirements with wider business and customer needs. Flexible, adaptable, and eager to learn new technologies. Full UK driving licence with willingness to travel occasionally within the UK. Strong understanding of network architecture, including DNS, reservations, and traffic management. Knowledge of resilient infrastructure design, including power, networking, and communications redundancy. Advanced experience supporting Zebra label printers, including ZPL configuration and troubleshooting. Experience with barcode scanning technologies and warehouse operations environments. Experience supporting senior business stakeholders and external customer representatives. Ability to challenge existing processes and implement best practice improvements. Experience working with third party suppliers and managing service delivery outcomes. Strong awareness of IT security principles and risk management practices. Understanding of Health & Safety requirements, RAMS, vendor management, and site compliance processes. Subject Matter Expert (SME) knowledge in one or more technical disciplines, with experience coaching colleagues and producing standard operating procedures. Experience handling escalated and complex technical incidents. We thank all applicants for their interest, however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a 'Disability Confident Committed' employer.
26/07/2026
Full time
Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. We are looking for a proactive and customer-focused IT Support Analyst (2nd Line) to join our IT team in our Sustainable Distribution Centre in Northampton. This role is ideal for someone who enjoys solving technical challenges, improving user experiences, and contributing to business critical IT projects in the cutting edge logistics facility. What we offer: Base salary of £39,339.24 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year Opportunity for Unpaid Leave Up to 10 days international remote working Free Eye Test Employee Referral Scheme Cycle to Work scheme Critical Illness Cover Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition On Site Mental health First Aiders Employee benefits i.e., Free eye test , up to 25% off gym membership, high street vouchers Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health. Tailored development and career opportunities Key Responsibilities 1. IT Infrastructure Support Manage local site IT projects from initial planning through to successful delivery. Work with project teams to transition new solutions into Business as Usual (BAU), ensuring documentation is completed and maintained. Provide 2nd line support for users, hardware, software, and network services across multiple locations through ServiceNow, telephone, and email channels. Investigate and resolve infrastructure issues relating to software, hardware, and networking in a timely manner. Perform network troubleshooting, including IP addressing, VLANs, wireless technologies, switching, routing, protocols, and diagnostic tools. Support ongoing maintenance activities including system updates, service packs, hotfixes, and software upgrades. Ensure endpoint security and anti virus solutions remain current across the IT estate. Share knowledge with colleagues, support the development of 1st line teams, and collaborate with 3rd line specialists to continually broaden technical expertise. Maintain clear, accurate, and consistent technical documentation and work instructions. Adhere to IT governance, change management processes, and operational policies. Participate in out of hours support activities where required. Provide on site support during normal business hours. 2. Stakeholder Support (On Site) Deliver a high quality, customer focused support experience to employees and stakeholders. Build strong working relationships across departments to understand operational needs and improve service delivery. Provide clear technical guidance and advice to users of varying technical abilities. Support senior stakeholders, VIP users, and business critical functions with professionalism and discretion. Manage stakeholder expectations effectively, ensuring requirements are clearly understood and communicated. 3. Project & Initiative Delivery Contribute to IT and operational projects including technology rollouts, upgrades, migrations, and infrastructure improvements. Assist with planning, testing, and implementation of new technologies and solutions. Work collaboratively with internal IT teams and external suppliers to achieve successful project outcomes. Identify opportunities for automation, process optimisation, and service enhancement. Support continuous improvement initiatives that increase efficiency, reliability, and customer satisfaction. 4. Continuous Improvement Stay up to date with emerging technologies, industry best practice, and market trends. Recommend and implement improvements that enhance operational effectiveness and customer experience. Continuously review processes and procedures to drive efficiency, innovation, and service excellence. Key Requirements Industry recognised IT qualification (MCSE or equivalent experience). ITIL Foundation knowledge, including Incident, Request, and Change Management processes. Experience working within a 2nd line IT support environment. Strong understanding of networking fundamentals including TCP/IP. Experience supporting Active Directory and Microsoft Entra user and group administration. Strong troubleshooting and diagnostic skills across hardware, software, and infrastructure environments. Experience with cloud based device management solutions such as Microsoft Intune or 42Gears. Infrastructure experience including cabling, hardware replacement, and network equipment support. Understanding of disaster recovery and business continuity principles. Experience managing or contributing to technical projects. Ability to independently investigate issues and implement effective solutions. Excellent customer service and service delivery focus. Strong attention to detail and ability to maintain accurate documentation. Excellent verbal and written communication skills, adapting communication style to different audiences. Ability to balance technical requirements with wider business and customer needs. Flexible, adaptable, and eager to learn new technologies. Full UK driving licence with willingness to travel occasionally within the UK. Strong understanding of network architecture, including DNS, reservations, and traffic management. Knowledge of resilient infrastructure design, including power, networking, and communications redundancy. Advanced experience supporting Zebra label printers, including ZPL configuration and troubleshooting. Experience with barcode scanning technologies and warehouse operations environments. Experience supporting senior business stakeholders and external customer representatives. Ability to challenge existing processes and implement best practice improvements. Experience working with third party suppliers and managing service delivery outcomes. Strong awareness of IT security principles and risk management practices. Understanding of Health & Safety requirements, RAMS, vendor management, and site compliance processes. Subject Matter Expert (SME) knowledge in one or more technical disciplines, with experience coaching colleagues and producing standard operating procedures. Experience handling escalated and complex technical incidents. We thank all applicants for their interest, however, only those under consideration will be contacted. Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position. In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI generated responses during the interview process. Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a 'Disability Confident Committed' employer.
Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
26/07/2026
Full time
Job Title: Senior Service Desk Analyst Location: Cardiff (Hybrid) Salary: £28,000 Contract type: Permanent About the role We're looking for a proactive and experienced Senior 1st Line Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing advanced first-line support as well as taking ownership of more complex technical issues before escalating them to the relevant teams when needed. As a senior member of the Service Desk, you'll also act as a point of guidance for colleagues and help ensure our customers receive the highest level of service. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick thinking, and detail oriented. Experience with troubleshooting and technical support is essential, but most importantly, we're looking for someone eager to learn, share their knowledge, and make an impact. Please note that this is a Hybrid role with onsite requirement 3 days a week. Applicants must be able to reliably travel to the office and where required, attend customer or business locations. What you'll do Assist customers with questions relating to supported software and platforms, ensuring all work is carried out in line with company processes, policies, and customer SLAs/OLAs. Manage our proactive monitoring software on a day-to-day basis, including logging, investigating, and resolving related service desk tickets in accordance with service guidelines. Log and update tickets accurately, maintaining detailed records of all incidents, requests, and customer interactions. Provide advanced first-line support and take ownership of more complex technical issues, escalating to the appropriate teams where required. Communicate effectively, both verbally and in writing, with customers, third party suppliers, and internal teams. Build and maintain positive working relationships with colleagues, supervisors, customers, and external partners. Support and mentor other Service Desk team members, sharing knowledge and helping to maintain high service standards. Take an active role in your own professional development, continually building the skills and knowledge needed to perform the role effectively. Support the delivery of the company's proactive services and assist with wider Service Desk operations as required. Travel to customer sites across the UK when required to meet business needs. Work from customer sites when required, providing on site support and maintaining excellent customer relationships. What we are looking for? Essential Experience of working in a technical customer service IT support role in a 1st/2nd line capacity. Exceptional customer services skills Exposure to working to SLAs Experience of working in a fast paced working environment Full and valid UK driver's licence A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC/server security, LAN, Exchange, Active Directory A good understanding of IT support principles; e.g. desktop, networks, infrastructure Ability to use desktop software and applications- word processing, spreadsheets and graphics Office 365 experience Excellent telephone manner and customer engagement skills Proactive approach to workload and customer needs. Strong prioritisation, time management and troubleshooting skills Desirable A basic understanding of Apple Technologies SCCM/Intune experience Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally Good numeracy/literacy skills Practical problem solving and negotiation skills A relevant technical qualification Experience with ServiceNow Experience with Autotask Experience with Datto RMM Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E-learning Hybrid working
