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Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Why we need this role The Senior IT Infrastructure Engineer (M365, Azure, GCP & Identity) is responsible for the engineering, implementation, and operational support of Microsoft 365, Azure, Google Cloud Platform (GCP), and enterprise identity (AD/Entra). The role delivers secure, standardised, and automated solutions, translating architectural designs, standards, and roadmaps into robust, scalable platform implementations and operational services. Working as a senior technical expert within the engineering team, the role collaborates with Architecture, Security, Development, and Operations teams to ensure solutions are delivered, integrated, and operated effectively. It embeds security, resilience, automation, and operability by implementation, driving consistency and optimisation across M365, Azure, GCP, and Identity platforms. Through engineering excellence, the role reduces risk, complexity, and manual effort, improves resilience and service stability, and supports cost-efficient platform operations. What you will do Engineers and supports solutions across M365, Azure, GCP, and Identity, ensuring platforms, tooling, interfaces, and configurations are secure, resilient, automated, and operationally effective. Microsoft 365 Platforms: Implementation, configuration, and support of collaboration and productivity services (inc. Teams, Exchange, SharePoint, OneDrive, Intune), including governance controls, security settings, and lifecycle activities Azure Cloud: Deployment and support of landing zones, subscriptions, connectivity, platform services, and governance controls aligned to architectural standards Google Cloud Platform (GCP): Implementation and operational support of project structures, networking, workload environments, and security configurations Identity & Access: Engineering and operation of Active Directory and Entra ID, including authentication, Conditional Access, privileged access, identity governance, and directory integration Cloud Security & Compliance: Implementation and maintenance of secure configurations, monitoring, logging, encryption, and policy enforcement across cloud and identity platforms Delivers and supports standardisation, automation, tooling, and consistency across cloud, workplace, and identity platforms What we're looking for 1. Solution Engineering & Operation Implement and operate infrastructure and platform solutions aligned to architectures, standards, and patterns Build, configure, and operate end-to-end cloud, M365, and identity solutions Act as senior escalation point for engineering and operational issues 2. Security, Resilience & Operability Implement and operate secure-by-design configurations Ensure resilience, recoverability, monitoring, and operational readiness are delivered and sustained 3. Roadmap Execution Deliver and operate roadmap initiatives and platform improvements Support planning and execution of engineering and operational changes 4. Cross-Domain Collaboration Work with Architecture, Security, Development, and Infrastructure teams to deliver integrated solutions Ensure solutions are tested, transitioned, and fully operational 5. Vendor & Technology Engagement Work with vendors to support implementation, operation, and issue resolution Contribute to platform, tooling, and operational improvements 6. Operational Governance & Support Ensure solutions align to standards and are maintained through BAU lifecycle Support incident, problem, and continuous service improvement activities 7. Automation, Standardisation & Optimisation Implement and operate automation-first solutions Reduce manual effort, technical debt, and complexity Improve stability, consistency, and operational efficiency at scale Operational Support Participate in an on call rota for priority incident support Leadership & Behavioural Expectations Operates as a senior engineer with strong ownership, accountability, and delivery focus. Ownership & Execution: Delivers reliable, secure solutions end-to-end, translating design into high-quality implementation Technical Leadership: Acts as SME across cloud, M365, and identity, resolving complex technical challenges Collaboration & Influence: Works effectively across teams, contributing to design decisions and stakeholder outcomes Adaptability & Improvement: Responds to challenges while driving automation, optimisation, and clear communication Qualification Extensive experience in engineering and supporting cloud, workplace, and identity platforms Strong expertise across: Microsoft 365 configuration, administration, and security Azure cloud engineering (deployments, governance, connectivity) GCP engineering (projects, networking, security, operations) Identity and access (Active Directory, Entra ID, authentication, access control) Security configuration and resilience practices Automation and operational tooling (PowerShell, scripts, IaC concepts) Strong troubleshooting and problem solving capability Experience working in enterprise scale environments What we offer you Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. Benefits Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.

Senior Data Engineer Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description Based in Oxford, you will join the growing Business Data team within Internal Technology. Working alongside the Lead Data Engineer, you will play a key role in delivering the business data platform using the agreed technology stack, Microsoft Fabric. A key aspect of this role is collaborating with senior business stakeholders to define functional specifications for business intelligence reports that align with established technology standards. These specifications will be presented through the Technical Design Authority, while you take a hands-on role in building the required data infrastructure with the team to enable high-quality reporting and insights. As a senior member of the practice, you will also help define scalable, secure, and robust processes and best practices. The successful applicant will be passionate about solving business problems through technology, combining strong technical data expertise with excellent communication skills and a solid understanding of business operations You will work in a creative and intellectually stimulating environment, enjoying autonomy and the opportunity to make a meaningful impact on Aurora's data strategy. Your work will help ensure the business intelligence capability effectively leverages enterprise data to support the needs of a fast-growing, data-driven organisation Key Responsibilities Work within the Architecture and Engineering function to build a centrally managed, governed data layer that provides insight across enterprise systems, including Microsoft Dynamics 365 F&O, Salesforce, SharePoint, SAP SuccessFactors (HRMS), and future platforms introduced as the company grows Support the Lead Data Engineer in guiding key decisions on system integration and data flows, ensuring a scalable and well-managed ecosystem that enables efficient business operations and cross-system insights Collaborate with internal teams to understand operational challenges, particularly around reporting requirements, and identify where technology and data solutions can deliver value Help establish policies, standards, and best practices to ensure the business data layer remains scalable, secure, and robust Guide junior team members to support high-quality technical delivery and effective ways of working What we are looking for Required attributes: Minimum of 2 years' experience delivering data solutions to organisations including: Extraction of data from traditional database systems and online systems via API Transformation of data to support tactical and broad business insight requirements Dimensional modelling Data governance Demonstrable experience with: Microsoft Fabric / Python / PySpark Notebooks /SQL / SaaS and API based data extraction Strong experience analysing and manipulating numerical and business data, with a high level of analytical capability Excellent time management, organisational skills, and attention to detail Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels Ability to work independently, manage competing priorities, and deliver to deadlines Flexible and proactive approach to work, with a positive, team-oriented mindset Delivery-focused, with a hands-on attitude and willingness to take ownership to get things done Strong problem-solving skills and the ability to translate business challenges into data and technology solutions Passion for technology and its application to solving real business problems Desirable attributes Experience with reporting from any of our existing Tier 1 systems (Dynamics 365 Finance and Operations, Salesforce CRM, SAP SuccessFactors, Entra ID) Experience with delivering Direct Lake data architectures with Microsoft Fabric Experience with utilising CI/CD patterns and DevOps tooling to orchestrate configuration across environments Experience working with Power BI (including Power Query and DAX) Experience working with Logic Apps, Power Platform What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in-office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.

3004 Avanade UK Limited Company seeks an innovative engineer to unlock the potential of Microsoft 365 Copilot. The role involves designing solutions tailored to client requirements, fostering positive project relationships, and leading a team of experts. Key qualifications include familiarity with Copilot Studio and Power Platform, strong analytical skills, and experience in agile methodologies. This position is vital for delivering technology-driven excellence and continuous improvement of client solutions.

Summary Being part of Avanade's Integrated Centre of Excellence (ICOE) global team is truly rewarding-you get to collaborate with the best minds in the industry, exchange innovative ideas, and tackle challenges together on a worldwide scale. Every day offers the excitement of learning from top talent and contributing to projects that make a real impact. The sense of camaraderie and shared expertise fuels personal and professional growth, making every achievement even more meaningful and motivating. We are seeking an experienced individual with knowledge in solutioning and implementing integrated Copilot, Copilot Studios and Azure AI solutions within Microsoft 365 and the Power Platform. Skilled in environment preparation, licensing, and rollout planning, with strong capabilities in configuring secure access and permissions. Adept at developing and delivering training and onboarding materials for users and stakeholders. Proficient in setting up custom agents and workflows in Copilot Studio, connecting to both internal and third party systems. Track and analyse adoption metrics, provide ongoing support, and contribute to change management and user engagement initiatives. Experienced in extending Copilot features through Power Automate, Power Apps, and Dataverse. Responsibilities Design end to end solutions that integrate Copilot with the existing Microsoft 365 environment (SharePoint Online, Teams, OneDrive) and the Power Platform (Power Apps, Power Automate, Dataverse). Lead the end to end implementation of Microsoft Copilot solutions, including environment readiness, licensing, and rollout planning. Configure access, permissions, and security settings to ensure compliant and secure use of Copilot features. Help design and deliver training programs, onboarding materials, and enablement sessions for end users and champions. Support prompt engineering and orchestration using Copilot Studio, including the creation of custom agents and workflows. Design Microsoft Copilot Studio solutions to build, customise, and orchestrate custom agents and workflows that address specific business needs by connecting to internal and third party data sources and APIs. Monitor adoption metrics, gather user feedback, and iterate on deployment strategies to maximise value. Design or integrate Copilot with Power Platform tools (Power Automate, Power Apps, Dataverse) to extend functionality. Provide post deployment support and troubleshooting for Copilot related issues. Contribute to change management initiatives and help drive cultural adoption of AI powered tools. Skills & Experiences Microsoft 365 Copilot Deployment Experience - Proven track record of implementing Copilot and Copilot Studio across enterprise environments. Licensing & Provisioning Expertise - Familiarity with Microsoft licensing models, provisioning tools, and tenant level configuration. Security & Permissions Configuration - Understanding of Microsoft Entra ID, RBAC, sensitivity labels, and Purview compliance. Prompt Engineering & Agent Setup - Experience with Copilot Studio, prompt orchestration, and agent lifecycle management. Training & Enablement Delivery - Ability to create and deliver engaging training programs using Microsoft's Copilot Success Kit. Change Management & Adoption Strategy - Experience leading adoption initiatives and building user engagement programs. Monitoring & Feedback Analysis - Skilled in using Microsoft 365 admin tools to track usage, adoption, and performance. Business Process Alignment - Ability to tailor Copilot solutions to specific business functions and workflows. Power Platform Integration - Experience integrating Copilot with Power Automate, Power Apps, and Dataverse. Strong Communication & Collaboration - Excellent stakeholder engagement skills and ability to work across technical and non technical teams. Functional Knowledge and/or Certification(s) with Databricks Data Analysis, Data Engineering or GenAI Engineering. 5+ years of experience in Microsoft 365 implementation or related consulting roles. Hands on experience with Microsoft Copilot, Copilot Studio, and Azure OpenAI is highly desirable. Microsoft certifications (e.g., MS 102, PL 600, AI 102, AB 100) are an asset. About Avanade At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.

Incident Response Consultant Department: Incident Response Employment Type: Permanent - Full Time Location: UK - London Reporting To: Connor Rowden Description At CFC Response you will be part of a unique collaborative team of incident responders, business resumption engineers, and cybersecurity specialists whose sole responsibility it is to protect, recover, and mature the more than 80,000 CFC Underwriting insurance policyholders. You will be joining a group of technical experts who tackle cyber threats day-in-day-out, at scale, for a myriad of clients ranging from small businesses with minimal in-house capabilities, right through to large complex corporations with a full stack. You will never be bored, you will always be learning, and you will have fun doing it. This is a technical incident response role whose primary focus will be on data scoping and collection, investigation of the root cause, scope and data impact of a cyber incident and the verbal and written reporting of findings to respective insured/clients. As part of this undertaking, you will be joining a team of leading IR industry professionals who are responding to complex cyber incidents, at scale and across the globe. Furthermore, you will be supported by a wider team of experts. Key Responsibilities You'll lead the charge in collecting and analysing data, uncovering root causes, and identifying the scope of data exposure. Your insights will directly shape containment and eradication strategies for clients, and you'll have the opportunity to present your findings with confidence, answering technical questions and guiding stakeholders through the incident lifecycle. From authoring detailed investigation reports aligned to the MITRE ATT&CK framework to compiling Indicators of Compromise, your work will be critical in helping clients understand and recover from complex threats. Beyond technical excellence, this role is about building trust and delivering exceptional service. You'll collaborate closely with clients, policyholders, brokers, underwriters, and capacity providers-fostering strong relationships and championing the values that define CFC's culture. Whether you're analysing phishing emails and bypassed security controls or supporting the wider incident response team, your contributions will reflect integrity, accuracy, and quality. If you're passionate about cybersecurity and thrive in a fast-paced, client-focused environment, this is your chance to be part of something truly meaningful. Skills, Knowledge and Expertise Within this role, the successful candidate will have: Demonstrable understanding of common cyber-attacks. Programming experience in Python, PowerShell, BASH or similar scripting languages. Working knowledge of the Microsoft 365 platform. Laser focus on customer service and product excellence. Demonstratable investigational skills. Core Values Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers. Challenge everything: We're never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better. Have fun, be good: Insurance is a serious business, but we don't take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

NHS Dumfries and Galloway is seeking a motivated Junior IT Support Engineer to join the User Support team. You'll provide first line desktop and software help, troubleshoot issues, and assist with device deployment to staff across the organisation. You'll work with Microsoft 365, Active Directory and a range of endpoint devices, supported by senior engineers. This entry-level role offers comprehensive training, a structured development path within NHS IT, and opportunities to grow into more

About the Role We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team. This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care. What You'll Do Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues Support device deployment, configuration, and maintenance Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices Collaborate with senior engineers and specialist teams to resolve issues Contribute to service improvements and knowledge sharing Who We're Looking For Have a keen interest in IT and technology Demonstrate strong problem-solving and communication skills Are customer-focused and able to support users at all levels Are willing to learn and develop within a structured support environment Previous experience in IT support is desirable but not essential - we welcome applicants who are at the early stages of their IT career. Why Join Us? A strong entry point into an NHS IT career Exposure to a wide range of systems and technologies The opportunity to work within a supportive and experienced team Access to training and development opportunities Career Development This is not just a job - it's a career opportunity. The role provides a clear pathway to progress into a variety of IT roles, including: IT Support Engineer (Band 4/5) Technical / Infrastructure roles Application Support Cyber Security Digital Facilitation and Project roles We are committed to supporting staff development and creating opportunities to grow within DDaT. For informal enquiries please contact Brian Currie, User Support Manager on or Stephen Hall at INFORMATION FOR ALL CANDIDATES To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages APPLICATION PROCESS Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues. Accessing Jobtrain - Users may experience issues if accessing Jobtrain via mobile phone, we recommend using a computer, laptop or tablet. Artificial Intelligence (AI) - Tools like ChatGPT or Copilot can be helpful when planning or preparing your application-but your responses must be written by you. Be authentic: Your application should genuinely reflect your own skills, experience, and motivations. Use AI appropriately: It's fine to use AI for inspiration or to check spelling and grammar, but it shouldn't write your answers for you. Why this matters: Applications that appear to rely on AI generated content may be withdrawn. By applying, you confirm that your answers are based on your personal knowledge and achievements. Tip: Think of AI as a support tool, not a replacement. We want to understand you, not an AI-generated version of you. CVs - DO NOT upload a CV as this will not be used for shortlisting purposes. Assessment Form - Within the application you are required to answer three questions giving you the opportunity to fully evidence why you are the ideal person for the job. Please ensure these statements are written by yourself and are unique to you. This section times out after 30 minutes. A tip is to build your reply on a Word document and copy and paste into Jobtrain. If you exceed the maximum amount of characters it will cut your text at this point, please check your information once copied and pasted. Once you have submitted your application form you will be unable to make any amendments. Posts close at midnight on the indicated date however please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. DISCLOSURE SCOTLAND - Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).

Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)

Location: Swinderby, Lincolnshire Salary:35 -37k Hours: 40 Hours Per Week (Minimum 4 days a week on site) About Kisimul At Kisimul we're dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development. The Role We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment. This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience. Key Responsibilities Manage incidents and service requests through to resolution, ensuring agreed service levels are met. Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support. Accurately log, update, and maintain tickets within the Helpdesk system. Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary. Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices. Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management. Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards. Maintain accurate IT asset records, system documentation, and support materials. Support the implementation of IT changes, upgrades, and system improvements. Contribute to knowledge sharing and continuous service improvement initiatives. Plan, coordinate, and carry out site visits and on-site support activities. Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available. Conduct site surveys and assess technology requirements for new and existing locations. Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling. Implement VLANs and structured configurations from documented designs. Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities. What We're Looking For 3-5 years' experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues. Experience working within a structured ticketing environment and managing workloads against defined service levels. Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users. Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies. Good knowledge of user identity and access management, including account administration, permissions management, and security best practices. Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting. Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting. Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects. Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision. Full UK driving licence and willingness to travel between sites Willingness to undertake an Enhanced DBS check Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications. Previous experience working within a multi-site organisation or field-based support role. Experience with VoIP and telephony platforms. Understanding of backup, disaster recovery, and business continuity solutions. Awareness of cybersecurity best practices, endpoint security, and compliance standards. Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools. Experience using PowerShell or scripting to support administration and automation tasks. Blue Light Card :Which gives you access to discounts in over 15,000 venues UK wide Refer a friend : Earn up to £500 for every successful hire. Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discountsfrom over 150 retailers. Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference. Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them. Free DBS Check s:We cover the cost so you can start worry-free. About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. At Kisimul, we're committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply - your unique background, perspective, and potential might be exactly what we're looking for All roles are subject to an enhanced DBS check. If you're ready to invest in your future and make a meaningful impact,

Kisimul Group Ltd is seeking an experienced IT Support Technician to join our IT team. The role provides 1st/2nd line support across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while maintaining a secure IT environment. The successful candidate will support Microsoft 365 services, Intune-managed devices, and Windows Autopilot, with a focus on delivering a high-quality user experience.

IT Support Engineer Location: Great Harwood, Lancashire Salary: Up to £30,000 DOE Are you an experienced IT Support Engineer looking to take the next step in your MSP career? We're working with a well-established Managed Service Provider based in Great Harwood that's looking to add an experienced IT Support Engineer to its growing technical team. This is a fantastic opportunity to join a supportive business where you'll work with a wide range of clients, develop your technical skills, and gain exposure to diverse IT environments. The Role As an IT Support Engineer, you'll provide remote and onsite support to a varied client base, troubleshooting technical issues, managing IT infrastructure, and delivering excellent customer service. No two days are the same, making this an ideal opportunity for someone who enjoys variety and continuous learning. What You'll Be Doing Providing 1st and 2nd Line technical support to business clients. Troubleshooting Microsoft Windows, Microsoft 365 and networking issues. Managing user accounts, permissions and security. Supporting desktop, laptop and server environments. Escalating complex issues where required while taking ownership through to resolution. Assisting with hardware installations, software deployments and IT projects. Delivering exceptional customer service and maintaining strong client relationships. What We're Looking For At least 2 years' experience working within a Managed Service Provider (MSP). Strong troubleshooting and problem-solving skills. Experience supporting Microsoft Windows environments. Good knowledge of Microsoft 365, Active Directory and Exchange. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Excellent communication and customer service skills. A proactive attitude and willingness to learn. Desirable Skills Azure or Entra ID exposure. Intune and Endpoint Management. Hyper-V or VMware. Backup solutions and cybersecurity awareness. Relevant Microsoft or CompTIA certifications. What's On Offer? Salary up to £30,000 depending on technical experience. Opportunity to join a growing and supportive MSP. Exposure to a wide variety of technologies and client environments. Ongoing training and professional development. Friendly and collaborative team culture. Genuine opportunities for career progression. SER-IN

Salary: £52,074 - £65,092 per annum dependent on experience Salary: £35,215 - £44,018 per annum (salary offered dependent on experience) Location: Head Office - Dartford Closing Date: 05 August 2026 Technical Business Analyst Role Title:Technical Business Analyst Hours:35 hours per week, Monday-Friday Contract:Permanent Location:Dartford / Agile Interviews will take placeweek commencing 24 th August 2026 At Moat, our people are at the heart of delivering safe, high-quality homes and services that help our customers thrive. By supporting and empowering our colleagues, we create an environment where innovation and great service can flourish. We are looking for a Technical Business Analyst to join our Data & Technology team and play a key role in advancing our data-driven approach. This is an excellent opportunity to work across business intelligence and data engineering initiatives, supporting the delivery of trusted, high-quality data products and insights. In this role, you will work closely with stakeholders across the organisation to deliver effective BI and data solutions that support Moat's operational priorities and strategic objectives. You will translate business needs into clear, structured technical and data requirements, enabling the delivery of reliable reporting, robust data models, and AI-ready data products that support emerging use cases across analytics and automation. We are seeking a technically capable and analytical individual who enjoys solving problems and working with data to support better decision-making. You will act as the link between business stakeholders and data delivery teams, supporting the development of BI products and data solutions. Your work will include requirements gathering, data analysis, data modelling, and testing, alongside contributing to the improvement of organisational Data Governance, helping to define data standards, quality rules, and acceptance criteria. You will help ensure data products are trusted, well-governed, and aligned to user needs, supporting confidence in data across the organisation. You will also contribute to continuous improvement and effective delivery, supporting planning activities and ensuring work aligns with organisational priorities and best practice. Knowledge of the housing sector and experience with Microsoft Dynamics 365 is desirable but not essential. Experience with business intelligence tools (such as Power BI) and modern data platforms (e.g. Microsoft Fabric) would be advantageous. Moat is a housing association in theSouth Eastof England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex.We'remorethan a housing provider;we'rea community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoodswe serve. As one of the Homes England delivery partners, we develop around 600 new homes every year.Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers. Our values: Own it:We take responsibility for our actions and deliver on our promises. Better together: We believe in the power of collaboration to achieve greater outcomes. Lead by example: We sethigh standardsand inspire others through our commitment to excellence. Be the change: We embrace innovation and proactively address challenges. As an experienced professional,you'llhave the opportunity to: Make a real impactinour communities. Work with a supportive and passionate team. Enjoy competitive salaries and generous leave. Benefit fromnumerouspersonal and professional development opportunities. Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, PollardsHilland Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs. Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025. Please note we do not currently offer sponsorship for overseas Visa's. It's really important that you provide as much detail as possible in your application.We'rekeen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Join us at Moat and be part of a team that is shaping the future of housing and communities in theSouth East!

Service Delivery ManagerApplylocations: GB - Bristol - Coldharbour Lane: GB - Yeovil - Lysander Rdtime type: Full timeposted on: Posted Todayjob requisition id: R Job Description: Salary £50k - £60kLeonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equityAre you ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government and public sector services.What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture.What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills across technical and non-technical audiences. A proactive mindset focused on customer satisfaction and service reliability.Core areas (must have): Service Delivery & Coordination: Experience supporting the delivery and transition of business services, ensuring readiness and performance. Governance & Compliance: Understanding of service governance, risk management, and alignment with internal and external standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. Problem Solving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively across functions and supporting team delivery.Desirable: Experience supporting services across hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure).This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: LocationThis role can be based at one of our UK sites, with hybrid/custom working options where appropriate. Why join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Time to Recharge: Generous leave with the opportunity to accrue up to 12 additional flexi-days each year. Secure your Future: Award-winning pension scheme with up to 15% employer contribution. Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks. Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Tailored Perks: Spend up to £500 annually on flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. Flexible Working: Flexible hours with hybrid working options.For a full list of our company benefits please visit our website. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now!

Telana Limited in the United Kingdom seeks a Technical Support Engineer to join our Managed Services Team. You will provide comprehensive Tier 1-2 IT support, handling tickets from creation to resolution and may travel to customer sites in Central London for on-site cover. You will be the main contact for clients, manage SLAs, and work with Microsoft 365, Power Platform, Intune, Entra ID, Windows Server, and on-prem Exchange. A 24/7 service desk is operated and shift cover is available.

Senior 2nd Line IT Support Engineer Location: London (Hybrid Working) Salary: £37,000 - £43,000 per annum (DOE) Are you an experienced 2nd Line IT Support Engineer looking to take the next step in your career? We're recruiting on behalf of a well-established and growing Managed Service Provider seeking a Senior 2nd Line Engineer to join their technical team. This is an excellent opportunity for someone who enjoys solving complex technical issues while developing their 3rd Line infrastructure skills. You'll work alongside experienced engineers, gaining exposure to a wide range of technologies with clear progression opportunities and ongoing investment in professional certifications. The Role As a Senior 2nd Line Engineer, you'll act as a key escalation point for the Service Desk, taking ownership of more complex technical issues while supporting a diverse client base. You'll bridge the gap between 2nd and 3rd Line, working on both BAU support and infrastructure projects. Key Responsibilities Provide high-quality 2nd Line technical support to a range of business clients. Troubleshoot and resolve complex desktop, server and network issues. Escalate and collaborate with the 3rd Line team where required. Assist with infrastructure upgrades, migrations and project work. Support Microsoft 365 environments, Azure and Windows Server technologies. Maintain excellent customer service and regular client communication. Produce clear technical documentation and update service tickets. Mentor junior engineers where appropriate and share technical knowledge. Technical Skills We're looking for experience with a number of the following: Microsoft 365 Azure Active Directory / Entra ID Windows Server Active Directory & Group Policy Exchange Online Intune Networking (DNS, DHCP, TCP/IP, VLANs) Hyper-V and/or VMware Backup solutions Endpoint security solutions Experience working within an MSP environment is highly desirable. What's on Offer? Salary of £37,000 - £43,000 depending on experience. Hybrid working. Clear career progression into a 3rd Line Infrastructure Engineer position. Funded training and industry-recognised certifications. Exposure to enterprise technologies and exciting infrastructure projects. Supportive and collaborative technical team. Opportunity to work with a diverse portfolio of clients. Company pension and additional employee benefits. The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com.

Telana are experts in applied innovation, focused on delivering business outcomes through AI, data, software development, and cloud engineering expertise. We leverage our problem solving skills and end-to-end capabilities to help our clients create better solutions for their customers and employees. As a top-tier partner of Google Cloud and Microsoft, the market leaders for AI, Data, and Cloud, we work with some of the world's biggest brands and government organisations to help them solve their toughest business and operational challenges; whether that's attracting new customers, driving operational efficiency, or improving reducing risk. We have received impressive external recognition for its innovative offerings, best-in-class capabilities, and tangible impact for customers across various industries: Telana is recognized as a Leader for Data, Analytics, and Machine Learning in the ISG Provider Lens for Google Cloud Partner Ecosystem in 2024, and a Rising Star in 2022 and 2023. We are an accredited Azure Expert MSP provider, and have also been awarded Google Cloud's 2024 EMEA Public Sector Partner of the Year award. What will your role be? We are seeking a Technical Support Engineer to join our Managed Services Team. In this role, you will be responsible for providing comprehensive support to our clients, handling the full spectrum of technical issues from initial contact (Tier 1) through to more complex resolutions (Tier 2). You may be required to travel to customer sites which are predominantly located in Central London to provide onsite support engineer services for holiday or capacity cover. We operate a 24/7 365 service desk and therefore a willingness to work in a shift rota or cover specific shifts when required would be advantageous. The ideal candidate is a self-starting problem-solver with expertise in the Microsoft ecosystem and a great customer service approach. You will be the primary point of contact for our clients, taking full ownership of support tickets from creation to completion. You must be comfortable managing a varied workload, resolving straightforward requests efficiently while also having the technical depth to investigate and solve challenging problems independently. What will you be doing? Serve as a primary point of contact for clients, providing effective support via Teams/Google Meet, email, and our ticketing system. Manage the entire lifecycle of support tickets, from initial logging and diagnosis (Tier 1) to more advanced troubleshooting and resolution (Tier 2). This includes managing SLAs. Perform administration and provide support for: Microsoft 365: Including Exchange Online (mail flow, permissions, security), SharePoint Online, OneDrive for Business (sync issues, permissions), and Microsoft Teams. Microsoft Power Platform: Including Power BI, Power Apps, and Power Automate. Microsoft Intune: Device enrollment and management, compliance policy checks, application deployment and packaging troubleshooting. Microsoft Entra ID (Azure AD): User and group administration, conditional access policies, and multi-factor authentication (MFA) troubleshooting. Windows Server: Administration of Windows Server 2016/2019/2022, including Active Directory (Group Policy, DNS, DHCP), file permissions, and print services and Hybrid Models. This includes an understanding of hybrid identity configurations, including Azure AD Connect and SSO. . Exchange On-Premises: Mailbox and database management, transport rule configuration, and hybrid environment troubleshooting.Windows Desktop OS: In-depth troubleshooting of Windows 10 and Windows 11. Maintain clear and concise documentation for all work performed within our ticketing system. Identify recurring issues and contribute to our internal knowledge base to improve team efficiency. Work collaboratively and collegiately with the broader Telana team including engineers and service delivery. Liaise with third-party vendors and software providers to resolve client-specific technical issues. This may be you: Proven experience (2+ years) in an IT support role in a Managed Services Provider, demonstrating strong capabilities in handling both Tier 1 and 2 issues. Experience within a Managed Service Provider (MSP) or IT consultancy is highly desirable. Strong, hands-on experience in administering and supporting the Microsoft 365 suite. Proficiency in managing Active Directory and Microsoft Entra ID. Solid experience with Windows Server administration and core network services (DNS, DHCP). Expert-level troubleshooting skills for Windows 10 and Windows 11 operating systems. A fundamental understanding of networking principles (TCP/IP, routing, firewalls, VPNs). Demonstrable ability to work independently, manage a varied ticket queue, and take ownership of technical problems from start to finish. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. Experience using professional ticketing systems (e.g., SolarWinds, ConnectWise, Autotask, ServiceNow, Jira). You must hold or be willing and able to obtain security clearance to SC level. You do not need to already hold SC to apply. There are many roads leading up to being a Technical Support Engineer. Not sure you meet 100% of our qualifications? Have an untraditional background? Our team is already a mix of self-taught and formally educated people. Don't self-select out! What we offer you: You will be a part of a skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexible, and trust-based work environment with a healthy work life balance. Our people come first. That's why you'll have access to private medical insurance, employee assistance programmes, group life assurance, income protection and access to a market leading benefits platform. Learning & development. We will support you in your growth journey and cover the costs of your role-based certifications. We have first hand experience that diversity encourages creativity and innovation and makes us better placed to understand a wider range of customers' needs. This means that whatever your background, you won't find a more welcoming place to work. We have family friendly policies and encourage a work-life balance, including flexible working options in roles which permit it.

Role - L2/L3 Support Engineer, Microsoft Platform Technology - ITIL, ITSM/ticketing tools, CMDB practices Location - Stevenage, UK Business Unit - MFGADM Compensation - Competitive (including bonus) Job Summary We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction. The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred. Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required. Role - L2/L3 Support Engineer, Microsoft Platform Technology - ITIL, ITSM/ticketing tools, CMDB practices Location - Stevenage, UK Business Unit - MFGADM Compensation - Competitive (including bonus) Job Summary We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction. The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred. Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes. Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle. Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management. Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment. Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks. Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts. Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths. Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable. Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting. Required Skills/Experience: Application Management Services (AMS) experience in a managed services or enterprise support environment. Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes. relevant IT experience, including hands on AMS/application support for enterprise applications. Experience supporting multiple COTS/business applications; exposure to multiple tools such as SharePoint, SharpCloud, Visiativ, Pro Sapien, Power BI or similar is preferred. Microsoft 365 Administration and Power BI Administration are preferred Basic SQL and user access management knowledge is good to have Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance. Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors. Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance. Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces. Experience working with onsite, offshore and third party teams in a structured support model. Preferred Experience: Aerospace, defence, manufacturing or regulated industry experience is desirable. Personal Skills Besides the professional qualifications, we respect and place equal importance to the candidate's personality which facilitates success in customer environments. Few traits we look for are: High analytical skills A high degree of initiative, flexibility and adaptability High customer orientation Good team engaging skills Quality awareness Good verbal and written communication skills Transparency and Integrity About Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI first core, empower the business with agile digital at scale and drive continuous improvement with always on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer