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Are you looking for an exciting new opportunity? Join a managed service provider with over 2 decades of experience delivering innovative IT, cloud, networking, cybersecurity, and communications solutions. Trusted by organisations across the UK, the company combines technical expertise with customer-focused services to help businesses modernise, secure, and optimise their technology environments. This is an excellent opportunity for a graduate or early-career engineer to join a network-focused technical support team, supporting enterprise networking environments rather than general IT. The successful candidate will gain hands on experience with Cisco networking and Fortinet security technologies while working within a structured shift pattern that provides a strong work life balance and ongoing technical development. The organisation is looking for someone with a genuine passion for networking and a strong desire to build a long term career in routing, switching, and network security. A proactive attitude, curiosity, and willingness to learn are highly valued, with structured training, certifications, and clear career progression available for those looking to continuously develop their technical expertise. Responsibilities Provide technical support across enterprise network environments. Monitor, troubleshoot, and resolve network incidents. Work across routing, switching, and firewall technologies. Escalate complex issues to senior engineers when required. Maintain accurate ticket updates and technical documentation. Work as part of a shift-based team to ensure continuous support coverage. Continuously develop technical knowledge and skills. Technical Environment Cisco networking (routing and switching). Fortinet / FortiGate firewalls. Enterprise network environments. Skills / Must Have BSc in Computer Networks, Cyber Security, or a related field, or CCNA certification. Early-career or graduate-level candidates preferred. Not suitable for current students. Strong interest in network engineering rather than cloud-focused roles. Committed to building a long-term career in networking. Good understanding of networking fundamentals. Strong communication skills with the ability to explain technical issues clearly. Demonstrated enthusiasm for learning and self-development. Positive attitude with a willingness to take ownership. Must demonstrate progression, curiosity, and a strong drive to develop, rather than remaining stagnant in the same role. Able to clearly articulate interest and motivation during the interview process. Working Pattern Harrogate-based (2 days per week onsite) Shift rotation: 2 days (7am - 7pm) 2 nights (7pm - 7am) 4 days off Benefits Certifications and training fully supported. Strong progression opportunities within networking. Exposure to enterprise network environments. Structured shift pattern with extended time off. Salary £27,500, increasing to £30,000 upon successful completion of probation. 20% shift allowance.

Job Description - Network Engineer Apprentice Our client is recruiting for a Network Engineer Apprentice to join their team in Stratford-upon-Avon. The Level 4 Cyber Apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Network Engineer Apprentice Apprenticeship Course: Level 4 Cyber Apprenticeship Apprenticeship Duration: 15 months + Assessment Location: Stratford-upon-avon Working Hours: Monday to Friday 9am - 5:30pm Hybrid and travel to customers is expected Salary: £18,000 - £20,000 Responsibilities Support the activities of the company's communications and their customers Understand the provisioning journey from sales to live service. Monitor logging of network events and ensure actions are taken by senior team Review incidents to assess their urgency and escape if necessary Learn to be able to Monitor, manage and configure networking tools Work with senior members to understand how to Identify an incident's root cause and develop a plan to prevent similar incidents Provide guidance to customers as required. Ensure the team respond to support tickets in a timely manner, to drive customer satisfaction. Be an ambassador for our Company's Communications Act as part of the team and work collaboratively in the pursuit of service excellence Take low level certifications to get more familiar with technology. Requirements Excellent verbal and written communications skills A thirst for problem solving and able to be inquisitive Ability to use the MS suite of tools (Word, Excel, Powerpoint etc) Understanding of network topologies would be an advantage Ability to react to high pressure dynamic changing environments Strong problem solving and analytical abilities Full UK driving license with access to own car Although not essential, any experience with Fortinet or Juniper products would be an advantage Willingness to travel, including overseas on occasion. Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we're plugging the UK's digital skills gap to provide a workforce for the future. Safeguarding and Values Commitment Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive "do no harm" approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties - including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions. Company Culture At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values: We change lives -We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important. We are genuine and honest -We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency. We are innovative and unique -We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here. We are Personable -We remind ourselves what it's like to be in others shoes. We have authentic conversations; we are real and so are our relationships. We are stronger united -We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.

Hamilton Barnes Associates Limited seeks a graduate or early-career engineer to join our network-focused technical support team. You will gain hands-on experience with Cisco networking and Fortinet security technologies within a structured shift pattern that supports work-life balance and ongoing technical development. A proactive attitude and willingness to learn are valued as you build a long-term career in routing, switching and network security, with structured training, certifications, and

Hitachi Rail invites applications for a Networking & Infrastructure Engineer on a 12-month fixed-term contract to deliver a UK-wide network transformation. The role involves travel to sites, collaboration with the Cyber Security team and hands-on work on Cisco and Fortinet technologies. You will assess existing infrastructure, document current-state environments and drive improvements to strengthen security posture across the business. A proactive, stakeholder-focused approach is essential.

About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, theres something for everyone to get stuck into. And thats where you come in. Job Description: Your new role We have an exciting opportunity for a Networking & Infrastructure Engineer to join Hitachi Rail on a 12-month fixed term contract, supporting a critical cyber security and network infrastructure transformation programme across our UK locations. This role can be based from any of our major Hitachi Rail sites; however, it will require extensive travel throughout the UK and frequent overnight stays. You will play a key role in assessing and enhancing our existing network infrastructure, working closely with our Cyber Security team to strengthen our security posture across the business. This is a fantastic opportunity for an experienced networking professional who enjoys a varied, project-based environment and wants to make a tangible impact across a multi-site organisation. Some key responsibilities Travel to Hitachi Rail locations across the UK to assess and document existing network infrastructure. Conduct network discovery and infrastructure scoping activities to establish current-state environments. Work closely with the Cyber Security team to deploy and integrate vulnerability monitoring and security appliances across corporate and operational networks. Support the implementation of network improvements and remediation activities identified through security assessments. Provide technical expertise across Cisco networking technologies, wireless infrastructure and Fortinet firewall environments. Configure and support FortiGate firewalls, including firewall policies, VPNs, routing and security controls. Support incident, problem and change management activities relating to network infrastructure. Maintain network security standards through patching, hardening and vulnerability remediation activities. Collaborate with internal stakeholders, third-party suppliers and wider IT teams to ensure successful project delivery. Produce accurate technical documentation, network diagrams and implementation records. About you We re looking for a technically strong and adaptable networking professional who is comfortable working independently across multiple sites and engaging with a range of stakeholders. You will have: Essential Proven experience supporting enterprise network infrastructure within a multi-site organisation. Strong understanding of networking technologies, including TCP/IP, routing, switching, VLANs and network security. Hands-on experience with Cisco network infrastructure, including switches, wireless access points and controllers. Strong experience administering and configuring FortiGate firewalls, including VPNs, firewall rules and security policies. Experience deploying and supporting secure network solutions within complex environments. Excellent troubleshooting and problem-solving skills. Strong communication and stakeholder management skills. Willingness and ability to travel extensively throughout the UK with regular overnight stays. Desirable CCNA certification or equivalent networking qualification. Experience working with OT/IoT or industrial network environments. Knowledge of Cisco ISE and 802.1x network authentication. Familiarity with Zscaler ZIA/ZPA technologies. Experience working alongside cyber security teams on infrastructure security projects. Exposure to wider infrastructure technologies such as DNS, DHCP, virtualisation or Windows Server administration. What we offer We value the importance of all of our employees. If you would like to join our fantastic organisation, you could be entitled to: Competitive salary Potential opportunity for annual performance related bonus 25 days holiday Pension scheme with contributions up to 9% Private medical insurance Personal Accident insurance Group Income Protection Group Life Insurance Employee Assistance Programme We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle. At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

IT Systems Engineer (Eligible for DV Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training London We are looking for an IT Systems Engineer who is looking to work with sophisticated technology and to be a part of a business who is at the forefront of their industry. With more than five decades of experience in government and maritime mobility, the company delivers high-quality maritime technology and satellite solutions across both Geostationary and Low Earth Orbit networks, working closely with leading satellite operators and a broad ecosystem of manufacturing partners. In this role, you will work within MOD teams to ensure systems operate reliably and remain stable, with minimal direct customer interaction as most customer-facing activity is managed through the NOC across first-, second-, and third-line support. System queries and incidents are initially handled by the NOC, with your involvement focused on providing deep technical support for complex issues such as software defects, network faults, or major service incidents. You will also contribute technical expertise to projects and bid activities and support the contracts team by providing technical guidance to ensure requirements are clearly understood and accurately addressed. The ideal candidate will have strong hands-on experience with Cisco networking technologies, with additional experience in Juniper or Fortinet environments (Juniper preferred), and the ability to provide deep technical support for complex network and system issues. Eligibility for DV (Developed Vetting) security clearance is essential. Previous experience working within MOD or government environments is beneficial but not mandatory, and the role suits someone comfortable working with minimal customer interaction while collaborating closely with NOC, project, and contracts teams. We value engineers who are hands-on, detail-oriented, and comfortable working with a range of technologies and protocols across both Cisco and Juniper or Fortinet platforms. The role: IT Systems Engineer Work within MOD teams to ensure systems operate reliably, remain stable, and perform as expected Provide deep technical support for complex system issues, including software defects and network related faults Assist the contracts team by providing technical clarification to ensure contractual requirements are clearly understood and met Contribute technical expertise to projects and bid activities, supporting design and delivery Support high-severity incidents escalated from the NOC where system degradation or outrages occur The person: Strong hands on experience working with Cisco Hands-on knowledge of Fortinet or Juniper (Juniper is preferred) Cisco CCNA or equivalent experience or Juniper at a similar level Eligible for DV Clearance Reference Number: BBBH - 267464 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. We are an equal opportunities company and welcome applications from all suitable candidates.

Location:Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM. Job Responsibilities: Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations. Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting. Hands on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for O ice 365, including anti phishing, anti spoofing, DLP policies, and SPF/DKIM/DMARC implementation. Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations. Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM. Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper V infrastructure to troubleshoot and identify root causes and implement effective solutions. Collaborate with second line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed. Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and postimplementation support. Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements. Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team. Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs. Skills IT-related degree or equivalent professional experience CCNA or Microsoft Azure Administrator (AZ-104) certified - essential Experience in a third line, cloud, or network infrastructure role Proven experience designing and implementing backup & disaster recovery strategies, with clearly defined RTOs and RPOs Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent Hands on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers Experience with Azure Policy and Defender for Cloud for security posture and compliance management Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk - desirable Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls - desirable Scripting or automation experience using PowerShell or similar - desirable Employee Benefits: 33 days annual leave for full time employees (25 days holiday + 8 bank holidays) A day off to celebrate your birthday. Pension Scheme Group Life Insurance Employee Assistance Programme (EAP) Length of Service Award Refer a Friend Scheme Generous Staff and Friends and Family Discount Cycle to Work Scheme Eye Care Vouchers Real Living Wage Employer Employee led committees Social events and biannual parties Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture ofdiversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do notdiscriminate against applicants based on race, colour, religion, gender, gender identity orexpression, sexual orientation, national origin, genetics, disability, age, or veteran status. Webelieve that diversity enriches our workforce and strengthens our organisation. Therefore, weencourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please emailshould you require any adjustments needed to takepart in this recruitment process.

Hamilton Barnes Associates Limited is seeking a Network Engineer for a leading UK financial services provider. The role focuses on delivering project work and providing BAU infrastructure support across multiple office locations, including Solihull. You will lead Cisco to Fortinet migrations, manage Meraki wireless refresh initiatives, and support cloud migration into AWS, contributing to secure and scalable networks in a hybrid, on-site/off-site environment.

Location: London, UK (Onsite Primary Hub + Remote Multi-Site Support) Type: Full-Time Contractual (8x5 + On-Call Rotation for P1 Incidents) Security Clearance: Active BPSS Clearance Required About the Role Are you an experienced Network & Security Specialist looking to manage a robust, multi-site infrastructure across the UK? We are looking for a skilled Senior Engineer to join a dedicated two-person team supporting network operations, security, and maintenance across 11 key regional locations. In this position, you will be based onsite at our main primary hub in London, providing direct hands-on support while remotely managing and securing the network footprint for 10 additional regional sites. Tasks The Infrastructure at a Glance You'll oversee a combined hardware footprint of 350+ network devices, including: 36 IP Firewalls 7 IP Routers 115 IP Switches 45 SD-WAN Edge Devices 142 Wireless Access Points (WAPs) What You'll Be Doing Network & Security Operations: Maintain high availability and secure operations across firewalls, routers, switches, SD-WAN, and Wi-Fi architecture. Incident & Problem Management: Provide Tier 2/3 troubleshooting, Root Cause Analysis (RCA), and SLA-based resolution. Lifecycle Maintenance: Manage firmware updates, configuration backups, security hardening, and OEM/vendor break-fix coordination. Onsite & Remote Administration: Deliver local hands-on technical support at the primary London site while leveraging remote tools to manage the remaining 10 sites. On-Call Support: Participate in an on-call rotation dedicated strictly to high-priority (P1) operational emergencies outside regular 8x5 business hours. Requirements What We're Looking For Security Clearance: Active BPSS clearance (or full immediate eligibility). Experience: 5+ years of hands-on experience in enterprise network administration, multi-site operational management, and security governance. Technical Skills: Strong working knowledge of firewalls, routing/switching, SD-WAN, and enterprise wireless solutions. Location: Must be residing in the UK with the ability to work onsite at our primary London site. Certifications (Bonus): CCNA/CCNP, Fortinet NSE, Palo Alto PCNSA/PCNSE, or equivalent enterprise credentials.

IT Infrastructure Engineer 2nd and 3rd Line with Japanese Our Client an global company are looking to recruit an IT Support Engineer with 2nd and 3rd Line experience. You must be able speak in both English and Japanese. IT infrastructure system support and maintenance. Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects. Key Responsibilities IT Infrastructure Engineer IT Infrastructure related project Communicate and coordinate with the person in charge of the project in HQ (in Japanese) Communicate and coordinate with the user in each office (in English) Provide support to end users during system deployment/migration (User manual, user training) Global User Support Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills / Knowledge Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second line level technical support and problem-solving skill Communication Candidate needs to have strong interpersonal communication skills Ability to work both independently and as part of a team. Adoptability to work in a fast-changing environment Strong written and verbal communication skills Proficient in English & Japanese language skills (Reading/Writing/Speaking). User facing support skills Self-motivated and an innovative mindset Experience 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your salary and notice period.

About Exegy Exegy is a global leader in intelligent market data, advanced trading systems, and future-proof technology. Exegy serves as a trusted partner to the complete ecosystem of the buy-side, sell-side, exchanges, and financial services technology firms around the globe. Headquartered in St. Louis with regional offices in North America, the UK/Europe and Asia Pacific, Exegy has the global footprint to deliver world-class support and managed services to its customer base of elite financial market participants. Job Summary The Senior Network Engineer will play a crucial role in supporting Exegy's network infrastructure. This role involves network administration, device maintenance, and collaboration with vendors to ensure the smooth operation of network services. The ideal candidate should possess a strong technical background, extensive experience with network equipment and services, and the ability to work effectively in a fast-paced environment while contributing to project planning and execution. Responsibilities Provide day-to-day support & assistance to Exegy Network Engineering team on network issues across business critical Exegy Production, Corporate and Development networks Perform day-to-day network administration and maintain all network and security devices and systems to allow Exegy Network Engineering team to concentrate on design and execution of network management handover for SuperFeed, DMA and Metro products to relevant vendors Work with vendors providing network support to troubleshoot and resolve issues or roll out changes to hosted production environments Work with Exegy Network Engineers to plan and implement network changes to support business decisions Our Ideal Candidate Has Solid technical background with 5+ years' experience in a hosted services environment including infrastructure networks, hardware and telecommunications Degree in Computer Science, Software or Electronic Engineering or other related discipline Strong experience in installing, configuring and maintaining network services, equipment and devices Proven experience with Juniper, Cisco, Arista switching Experience with Mellanox Infiband switches a plus Multicast experience desired Experience with RoCE a plus Experience with routing protocols including but not limited to BGP / OSPF Good understanding of subnetting, VLANs, VLAN tagging, NAT Strong experience configuring IPSec VPNs, GRE tunnelling Demonstrate good network security practices Ability to collaborate with stakeholders across a wide variety of teams in a fast-paced environment Ability to gather relevant information systematically to troubleshoot and resolve issues Capable of working effectively and efficiently in a team environment Contribute to technical aspects of project delivery, planning and risk management Effective communication, interpersonal and organizational skills Datacenter experience including racking and patching of devices Knowledge and experience configuring and maintaining Fortinet, Checkpoint, Juniper SRX, and Cisco ASA firewalls

Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL

Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL

Aspire Technology Solutions is seeking a 3rd Line Network Support Engineer to own complex faults and deliver secure, reliable networks for our UK clients. You will work across Fortinet and Extreme stacks, with Cisco routing and switching critical to customer environments. Based at our Gateshead head office, you'll mentor junior staff, share knowledge, and communicate clearly with customers and internal teams while resolving issues to root cause with confidence.

About Aspire At Aspire Technology Solutions, we are a leading UK provider of managed IT, cyber security and modern workplace solutions. We deliver cyber security, cloud, connectivity, managed services and unified communications solutions that help organisations get more from their technology - driving innovation, improving efficiency and enabling faster growth. Through strong partnerships, we help our customers work smarter, operate more efficiently and achieve better business outcomes, consistently adding value along the way. Our mission: To deliver technology like no other! We look for dynamic individuals who embrace technology, think differently, collaborate as team players, and are driven by continuous improvement with a focus on great results for our customers. About the role As a 3rd Line Network Support Engineer, you sit at the top of our technical escalation path. You will take ownership of the complex network and security faults that our 1st and 2nd line teams are unable to resolve and see them through to a fix. You will work hands on across our core technology stack, which is built around Fortinet and Extreme, with plenty of Cisco in the mix across our customer environments. Firewall work sits right at the heart of the role, so a strong grasp of Fortinet FortiGate and network security will really set you apart. You will also be a trusted point of technical authority for the wider service desk, sharing knowledge, mentoring less experienced engineers and helping to lift the standard of everything we deliver. Clear communication matters just as much as deep technical skill, as you will be working with customers and internal teams to diagnose issues, agree the right approach and keep people informed until the work is done. Communication with customers will take place over the phone and via email whilst utilising fault finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What you will be doing Acting as the final point of technical escalation for network and security incidents, taking ownership of complex faults raised by our 1st and 2nd line teams and resolving them through to root cause, across areas such as: Fortinet firewalls and the wider Security Fabric, including FortiGate, FortiManager and FortiAnalyzer Extreme switching and wireless infrastructure Cisco routing and switching across a range of customer networks Core networking such as routing, switching, VLANs, VPNs and SD WAN Network security, including firewall policy, VPN tunnels and traffic inspection Designing, configuring and delivering network and security changes for a large and diverse customer base, both remotely and as part of planned works. Leading the diagnosis and resolution of major network incidents, keeping a clear head under pressure to restore service while keeping customers and internal stakeholders updated throughout. Supporting continual improvement by spotting opportunities to strengthen network designs, tighten security and automate manual tasks. Producing and maintaining clear technical documentation, build standards and handover notes so that knowledge is shared properly across the team. Mentoring and supporting 1st and 2nd line engineers, sharing your knowledge and helping to grow the technical capability of the wider team. Working closely with customers and colleagues to plan changes, manage risk and deliver work that meets our standards first time. Logging and managing your tickets accurately, working to agreed SLAs and prioritising well while handling several pieces of work at once. You will suit the role if you have Proven experience in a 3rd line, Senior or escalation level network role, ideally within a managed service provider or a similar multi customer environment. Strong hands on experience with firewalls and network security. Advanced Fortinet FortiGate knowledge is a major advantage and is exactly the kind of experience we want to see. Good working knowledge of the wider Fortinet stack, such as FortiManager, FortiAnalyzer and FortiNAC. Experience with Extreme networking, or the confidence to get up to speed with it quickly. Strong Cisco routing and switching knowledge. A confident grasp of core networking, including routing, switching, VLANs, VPNs, SD WAN and TCP/IP. The ability to take the lead on complex faults, think logically under pressure and work a problem through to its root cause. Clear and friendly communication, both written and verbal, with a genuine focus on looking after the customer. A methodical, well organised approach and the discipline to document your work as you go. We value real world experience first, but Fortinet certifications at FCP or FCSS level, or a genuine appetite to work towards them, would be great to see. Extreme certifications are useful too, though not essential. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you. Salary Starting salary £40,000 + per annum (depending on experience) Benefits Travel benefits including free parking, subsidised travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance and Critical Illness cover Location and Working Arrangements You will be based at Aspire's Gateshead Head Office with travel as required. Hours of Work Full time (37.5 hours per week), Monday to Friday Equality, Inclusion and Diversity Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.

Job Title: Service Desk Engineer - 3rd Line Location: Leeds Salary: £32,000 - £35,000 per annum Job Type: Permanent Full Time Onsite Introduction At TIEVA, we're not just another Managed Service Provider-we're a fast growing, UK based Hybrid IT provider helping organisations transform through secure, scalable and reliable technology solutions. Technology is at the heart of everything we do, but it's our people who make the difference. We pride ourselves on delivering exceptional customer service, investing in our employees, and creating an environment where collaboration, innovation and continuous improvement thrive. As part of our Service Desk team, you'll work with modern Microsoft infrastructure, networking and cloud technologies while supporting a diverse range of business customers across multiple industries. You'll be joining a supportive team that values technical excellence, customer service and professional development. The Role As a 3rd Line Service Desk Engineer, you will act as technical escalation point for our Service Desk, resolving complex issues that cannot be solved by our 1st and 2nd Line Engineers. Working within a fast paced Managed Service Provider (MSP) environment, you'll support a wide variety of customer infrastructures, including on premise, cloud and hybrid environments. You'll take ownership of technical incidents from initial investigation through to resolution, ensuring excellent customer service is maintained throughout. Alongside day to day support, you'll work closely with our Proactive Teams, assist with customer upgrades and migrations, mentor junior engineers, and contribute to continual service improvements across the Service Desk. Key Responsibilities Act as the technical escalation point for complex infrastructure and networking incidents. Diagnose and resolve issues relating to Microsoft Server, Microsoft 365, networking, virtualisation and backup technologies. Provide remote, telephone and occasional onsite support to customers within agreed Service Level Agreements (SLAs). Champion a phone first approach by speaking with customers wherever possible, building trust through proactive communication, and achieving agreed XLA objectives to enhance the overall customer experience. Carry out detailed troubleshooting and root cause analysis to identify and permanently resolve recurring issues. Manage and resolve Major Incidents, ensuring customers receive clear and timely communication throughout. Support and maintain customer server, storage, networking and virtualisation environments. Work closely with internal teams including Projects, Networks and Security to deliver the best possible customer outcomes. Liaise with third party vendors where required to resolve hardware and software issues. Maintain accurate technical documentation, customer records and knowledge base articles. Ensure service tickets are managed efficiently and progressed in line with agreed KPIs and SLAs. Identify opportunities to improve service delivery, automation and internal processes. Mentor and support 1st and 2nd Line Engineers, providing guidance on technical escalations and best practice. Deliver exceptional customer service through clear communication, ownership and professionalism. Technical Skills & Experience We're looking for an experienced 3rd Line Engineer with a strong background supporting Microsoft technologies within an MSP environment. You should be confident troubleshooting complex technical issues while providing excellent customer service and acting as a senior escalation point for the Service Desk. Microsoft Infrastructure Windows Server 2016, 2019 and 2022 Active Directory Group Policy DNS & DHCP File & Print Services Remote Desktop Services (RDS) Microsoft 365 Exchange Online SharePoint Online Microsoft Teams Microsoft Entra ID (Azure AD) Intune (desirable) Virtualisation VMware vSphere / ESXi Microsoft Hyper V Virtual machine management Host maintenance and troubleshooting Networking TCP/IP Routing and Switching fundamentals VLANs VPN technologies DNS & DHCP Firewall configuration Wireless networking SD WAN (desirable) Experience working with technologies such as: Fortinet Firewalls Cisco HPE Aruba (desirable) Cloud Services Microsoft 365 Microsoft Azure Virtual Machines Hybrid cloud environments Backup Solutions Veeam Backup & Replication Azure Backup Datto (desirable) General Infrastructure Physical and virtual servers Storage solutions End user devices Printers Remote access solutions Enterprise infrastructure environments What You'll Bring A minimum of 2-3 years' experience in a 2nd/3rd Line Support engineer role. Previous experience working within a Managed Service Provider (MSP). Strong troubleshooting and analytical skills across Microsoft infrastructure. Excellent communication skills, both written and verbal. The ability to explain technical issues clearly to non technical users. Experience working within SLA driven environments. Excellent organisational and documentation skills. The ability to prioritise multiple workloads effectively. A proactive approach to problem solving. Experience supporting and mentoring junior engineers. A commitment to continuous learning and professional development. Desirable Certifications Microsoft Windows Server or Microsoft 365 certifications Microsoft Azure Fundamentals Cisco CCNA CompTIA Network+ CompTIA Security+ VMware certifications Fortinet FCP / NSE certifications ITIL Foundation What Success Looks Like Delivering exceptional customer service and maintaining high customer satisfaction. Resolving complex technical incidents within agreed SLAs. Taking ownership of issues through to successful resolution. Producing accurate technical documentation and knowledge base articles. Supporting and developing junior engineers through mentoring and knowledge sharing. Identifying recurring issues and implementing long term solutions. Contributing to continual service improvements across the Service Desk. Building trusted relationships with customers, colleagues and technology partners. The Person Has a customer first approach. Enjoys solving technical challenges. Takes ownership and accountability for their work. Remains calm under pressure. Is organised and methodical. Has excellent communication skills. Works well both independently and as part of a team. Is proactive and always looking for ways to improve. Demonstrates professionalism, integrity and a positive attitude. Has a genuine passion for technology and infrastructure. What You'll Get in Return As an Investors in People Platinum organisation, we're committed to providing an outstanding experience for our people. Time Off 25 days annual leave, increasing with service, plus UK Bank Holidays Birthday leave Enhanced maternity, paternity and adoption pay Paid jury service Compassionate and funeral leave Volunteering days Life Event Leave Financial Benefits Company Pension Scheme Group Life Insurance Non Sales Profit Share Scheme Holiday Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Cycle to Work Scheme IT Equipment Purchase Loan £1,000 Refer a Friend Bonus Long Service Awards Retail Discount Scheme Pension Advice and Financial Planning Tools Health & Wellbeing Private Healthcare Digital GP Employee Assistance Programme (24/7) Free Eye Tests Annual Flu Vaccinations Wellbeing Apps Gym and Wellbeing Contribution Wellbeing Discounts Free Fresh Fruit Onsite Yoga (Leeds Office) Learning & Development Personal Development Plans Regular One to Ones Funded Technical Training Industry Accreditations Clear Career Progression Opportunities Culture & Perks Staff Social Events Employee Recognition Awards Incentive Trips Flexible Working Arrangements (where appropriate) Free Company Apparel Investors in People Platinum Employer Why Join TIEVA? At TIEVA, you'll become part of a business that genuinely invests in its people. Whether you're looking to deepen your technical expertise, gain industry recognised certifications or progress into more senior technical roles, we'll provide the support and opportunities to help you achieve your goals. You'll work alongside experienced engineers, support a broad range of technologies and customers, and play a key role in delivering exceptional IT services. If you're passionate about technology, enjoy solving complex problems and want to be part of a collaborative, ambitious team, we'd love to hear from you. . click apply for full job details

La-Fosse-1 in Birmingham is seeking a Network Engineer to join a small IT team, delivering hands-on network engineering with a focus on security, cloud networking, and project delivery. The role blends project work with BAU responsibilities in a hybrid environment. You'll support Cisco, Fortinet, and Meraki technologies, contribute to data centre migrations, and help drive automation while participating in an on-call rota. Hybrid working includes 1 day onsite.