Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
27/07/2026
Full time
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
27/07/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. Team 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Relay's Network squad builds the forecasting engine that powers every operational decision in the business. Demand forecasts drive shift release in sortation. Expansion models determine where the network grows. Parcel intelligence feeds route planning and vehicle loading. When the squad ships a better model, the impact multiplies across five consuming squads, Finance, and ultimately Relay's cost per parcel. The squad is growing from four people to ten: Data Scientists, Analysts, and a Software Engineer, each contributing to a system that spans demand forecasting, expansion modelling, parcel dimensions, sortation predictions, and demand management. That system has dependencies on Sortation, Middle Mile, Last Mile, Routing, and Commercial - plus Finance, who extend the operational forecasts into longer-range financial projections. It also supports four embedded analysts sitting in other squads across the business. As Programme Manager for the Network squad, you coordinate the delivery of this system. The role involves taking the squad's roadmap and turning it into a structured programme - tracking commitments, managing cross-squad dependencies, removing blockers, and keeping stakeholders informed. The specifics of the programme will develop as you ramp up and learn how the squad and its consuming teams work together. The squad lead sets technical direction and manages people. You work alongside them to keep the programme on track, supported by a team that values coordination and wants to deliver well. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists. The Network squad sits within this team and serves every operational squad in the business. You will work with the squad lead, the Data Scientists and analysts in the squad, and the leads of the five consuming squads. What You'll Do Coordinate the delivery programme for the Network squad: roadmap tracking, sprint management, cross-squad coordination, and dependency management across a 10-person team Manage dependencies with five consuming squads (Sortation, Middle Mile, Last Mile, Routing, Commercial) and Finance, ensuring that what Network delivers matches what those teams need and when they need it Run the squad's delivery cadence: cycle planning, triage, standups, retros, and cross-functional syncs Track commitments and surface risks early - identifying which initiatives are on track, which are slipping, and what needs to change Remove blockers that sit outside the squad: engineering dependencies, data access, stakeholder alignment, prioritisation conflicts with other squads Coordinate the work of four embedded analysts in other squads (Routing, Sortation, Middle Mile, and one TBC), ensuring alignment with Network's priorities Keep stakeholders informed with regular updates on what's shipped, what's in progress, and what's changed Support the squad lead by taking on operational coordination, freeing them to focus on technical direction, model quality, and strategic relationships Who Will Thrive in This Role? You have at least 5 years of experience in programme management, delivery management, or a similar coordination role, ideally in a technical or data-heavy environment. You have experience managing multiple workstreams. You have experience working in technical environments even if you're not a data scientist yourself. You can follow a conversation about model accuracy, forecast horizons, and pipeline reliability enough to know when something is blocked, behind, or being under-scoped. The squad will help you build domain knowledge as you ramp up. You have experience tracking commitments and following up when things stall. You bring structure to how teams track and deliver their work. You have experience coordinating across teams without direct authority - helping squads understand what's expected and when. You have experience communicating with stakeholders at different levels - giving a squad lead a quick update on a dependency, giving senior leadership a picture of the programme's health, and giving a Data Scientist an answer on when their work will be prioritised. You have experience managing dependencies and how work connects across teams. You plan for how one squad's timeline affects another's. Experience in logistics, data platforms, or forecasting environments is a plus, but what matters more is the ability to learn a complex technical domain quickly and manage a programme within it effectively. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Delivery Manager - JP Morgan Personal Investing LONDON, LONDON, United Kingdom Job Information Job Identification Job Category Project Management Business Unit Corporate Sector Posting Date 05/01/2026, 01:34 PM Locations 1 Cabot Square, London, E14 4QJ, GB Job Schedule Full time Job Shift Day Job Description Delivery Manager We're seeking a Delivery Manager who will lead complex, multi team programs within JP Morgan Personal Investing from strategy through to benefit realisation. You will own the delivery plan, orchestrate cross functional execution, and remove impediments. Beyond status and tracking, you will drive decisions, align stakeholders on outcomes, manage trade offs, and course correct rapidly to land scope, schedule, budget, and benefits. This is a hands on role for someone that wants to learn and operate quickly. Key responsibilities Outcome ownership and program leadership Translate business strategy into clear delivery outcomes, success measures, and incremental value milestones. Establish the integrated delivery plan and critical path; own execution to outcomes across multiple squads and vendors. Make and drive trade off decisions in partnership with Product/Tech/Business; ensure accountability and momentum. Execution management Run tight delivery cadences (standups, dependency meetings, PI planning, exec touchpoints) that surface issues early and resolve them fast. Proactively identify and deconflict cross team dependencies; upscale with data and recommended options. Remove impediments across technology, process, and organisational boundaries; secure resources and decisions quickly. Risk, issue, and change control Maintain a forward looking risk posture; implement leading indicators and trigger conditions for early intervention. Drive structured change control for scope/schedule/cost; quantify impacts and secure approvals. Implement recovery plans and stabilisation playbooks for at risk workstreams. Stakeholder alignment and communication Build a shared narrative for executives and teams; tailor updates to decision quality information. Facilitate design decisions and governance forums; document decisions, actions, and follow through to closure. Manage expectations with business owners; align on value, timelines, and readiness. Financial stewardship and benefit realisation Own forecasts, burn, and benefits tracking; drive variance remediation by adopting corrective action and validate post launch benefits. Delivery methods, tooling, and data quality Apply pragmatic delivery methods (Agile, hybrid, or staged) suited to the work and risk profile. Set and enforce data quality standards to ensure trustworthy reporting and decisioning. Partner with engineering for build readiness, release planning, non functional testing, and operational acceptance. Change management and readiness Coordinate end to end readiness: process changes, comms, training, and support models. Drive adoption metrics post go live; lead transition to steady state. Qualifications 7-10+ years leading complex, cross functional technology and business initiatives; proven delivery of multi team programs with significant integration and risk. Demonstrated ability to make data driven trade offs and land outcomes under ambiguity and time pressure. Strong command of Agile at scale and hybrid planning; experience with complex planning, dependency management, and release orchestration. Proficiency with Jira/Confluence a must, knowledge of other PPM platforms a plus. Demonstrated ability to embed AI tools into workflows a significant bonus. Excellent facilitation and executive communication skills; comfortable influencing at senior levels and across vendors. Solid financial management experience: forecasting, capitalisation, burn/variance analysis, benefits realisation. Sufficient technical fluency to partner effectively with architects and engineering leads on solution approach, risks, and cutover planning. What success looks like Predictable delivery of milestones on or ahead of plan, with transparent management of trade offs. Measurable benefit realisation against defined OKRs/benefits; accelerated time to value through incremental releases. Reduction in critical delivery risks and faster time to resolution of issues and dependencies. High stakeholder confidence reflected in clear, action oriented communications and decisive governance. Bias to action: Converts signals into decisions and progress. Systems thinking: Anticipates cross stream impacts; designs resilient plans. Negotiation and influence: Aligns diverse stakeholders and vendors behind a single plan of record. Analytical rigour: Uses metrics and leading indicators to steer delivery, not just report it. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
27/07/2026
Full time
Delivery Manager - JP Morgan Personal Investing LONDON, LONDON, United Kingdom Job Information Job Identification Job Category Project Management Business Unit Corporate Sector Posting Date 05/01/2026, 01:34 PM Locations 1 Cabot Square, London, E14 4QJ, GB Job Schedule Full time Job Shift Day Job Description Delivery Manager We're seeking a Delivery Manager who will lead complex, multi team programs within JP Morgan Personal Investing from strategy through to benefit realisation. You will own the delivery plan, orchestrate cross functional execution, and remove impediments. Beyond status and tracking, you will drive decisions, align stakeholders on outcomes, manage trade offs, and course correct rapidly to land scope, schedule, budget, and benefits. This is a hands on role for someone that wants to learn and operate quickly. Key responsibilities Outcome ownership and program leadership Translate business strategy into clear delivery outcomes, success measures, and incremental value milestones. Establish the integrated delivery plan and critical path; own execution to outcomes across multiple squads and vendors. Make and drive trade off decisions in partnership with Product/Tech/Business; ensure accountability and momentum. Execution management Run tight delivery cadences (standups, dependency meetings, PI planning, exec touchpoints) that surface issues early and resolve them fast. Proactively identify and deconflict cross team dependencies; upscale with data and recommended options. Remove impediments across technology, process, and organisational boundaries; secure resources and decisions quickly. Risk, issue, and change control Maintain a forward looking risk posture; implement leading indicators and trigger conditions for early intervention. Drive structured change control for scope/schedule/cost; quantify impacts and secure approvals. Implement recovery plans and stabilisation playbooks for at risk workstreams. Stakeholder alignment and communication Build a shared narrative for executives and teams; tailor updates to decision quality information. Facilitate design decisions and governance forums; document decisions, actions, and follow through to closure. Manage expectations with business owners; align on value, timelines, and readiness. Financial stewardship and benefit realisation Own forecasts, burn, and benefits tracking; drive variance remediation by adopting corrective action and validate post launch benefits. Delivery methods, tooling, and data quality Apply pragmatic delivery methods (Agile, hybrid, or staged) suited to the work and risk profile. Set and enforce data quality standards to ensure trustworthy reporting and decisioning. Partner with engineering for build readiness, release planning, non functional testing, and operational acceptance. Change management and readiness Coordinate end to end readiness: process changes, comms, training, and support models. Drive adoption metrics post go live; lead transition to steady state. Qualifications 7-10+ years leading complex, cross functional technology and business initiatives; proven delivery of multi team programs with significant integration and risk. Demonstrated ability to make data driven trade offs and land outcomes under ambiguity and time pressure. Strong command of Agile at scale and hybrid planning; experience with complex planning, dependency management, and release orchestration. Proficiency with Jira/Confluence a must, knowledge of other PPM platforms a plus. Demonstrated ability to embed AI tools into workflows a significant bonus. Excellent facilitation and executive communication skills; comfortable influencing at senior levels and across vendors. Solid financial management experience: forecasting, capitalisation, burn/variance analysis, benefits realisation. Sufficient technical fluency to partner effectively with architects and engineering leads on solution approach, risks, and cutover planning. What success looks like Predictable delivery of milestones on or ahead of plan, with transparent management of trade offs. Measurable benefit realisation against defined OKRs/benefits; accelerated time to value through incremental releases. Reduction in critical delivery risks and faster time to resolution of issues and dependencies. High stakeholder confidence reflected in clear, action oriented communications and decisive governance. Bias to action: Converts signals into decisions and progress. Systems thinking: Anticipates cross stream impacts; designs resilient plans. Negotiation and influence: Aligns diverse stakeholders and vendors behind a single plan of record. Analytical rigour: Uses metrics and leading indicators to steer delivery, not just report it. Equal Opportunity Employer We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Solutions Team at LILT LILT's Solutions team focuses on our industry AI leading technology and its application to multilingual content requirements for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT's overall offering. While we work in various locations, we are highly collaborative within the team and have tight interactions with our colleagues in the LILT Sales, Product, Engineering and Services teams. Additionally, we operate as critical members of account-based teams that ensure LILT's technology is utilized to deliver maximum value to our customers. While we're at it, we have fun and enjoy the ride together. Where You'll Work This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment. What You'll Do We're looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once. You will work hand-in-hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer's specific business problems and LILT's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation. Key Responsibilities: Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success) Build and present reference architectures, how-tos, and demo applications for customers Be a subject-matter expert in translation and localization process optimization and best practices Understand and align the customer's technology stack to optimize localization processes Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success Play an active role in the development and maintenance of customer integrations Provide an escalated level of support for critical customer operational issues Develop and iterate on internal processes to ensure consistency across our solutions engagements Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI Skills and Experience: At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company Experience working with a complex services-oriented solution Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. Subject matter expertise in localization solutions, technologies, and processes Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions A passion for technical and solution-based problem-solving Analytical approach to intelligence gathering and project planning Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives Keen attention to detail and adherence to deadlines Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment Self-motivated and inspired by a results-driven environment Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations Comfort with a bit of chaos, startup experience is an advantage Ability to work independently and self-sufficiently while being part of a team and pursuing team goals Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
27/07/2026
Full time
About LILT AI is changing how the world communicates - and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues-Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1-guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we're building a category-defining company in a $50B+ global translation market being redefined by AI. The Solutions Team at LILT LILT's Solutions team focuses on our industry AI leading technology and its application to multilingual content requirements for large enterprises as well as government agencies. Our team engages with customers from the pre-sales/prospect stages through post-sale/customer onboarding stages and is made up of experts in various functional and technical areas of LILT's overall offering. While we work in various locations, we are highly collaborative within the team and have tight interactions with our colleagues in the LILT Sales, Product, Engineering and Services teams. Additionally, we operate as critical members of account-based teams that ensure LILT's technology is utilized to deliver maximum value to our customers. While we're at it, we have fun and enjoy the ride together. Where You'll Work This position has the opportunity to be based in our London or Berlin office in a hybrid capacity. Fully remote employees in the UK, Germany, or Spain will also be considered. Authorization to work in the UK, Germany, or Spain is a precondition of employment. What You'll Do We're looking for an experienced AI Architect who loves solving hard problems, managing complex projects, and interacting with a variety of stakeholders. This position is for someone who has strong technical aptitude, extensive customer-facing experience, and the ability to manage multiple complex projects at once. You will work hand-in-hand with Sales, Product, Engineering, Services, and Marketing teams to bring our platform to clients and prospects. You will be responsible for providing the technical expertise to make LILT customers successful. You will have a broad range of skills and experience ranging from global content management lifecycle, a working knowledge of NLP/MT, TM, glossary, and content pipelines and integrations. You will have the insight to make the connection between a customer's specific business problems and LILT's solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide consultative assistance on architecture and implementation. Key Responsibilities: Serve as the technical co-pilot to LILT Account Executives and Account Managers, managing the customer's technical experience from scoping (pre-sales) to deployment (post-sales / success) Build and present reference architectures, how-tos, and demo applications for customers Be a subject-matter expert in translation and localization process optimization and best practices Understand and align the customer's technology stack to optimize localization processes Work cross-functionally with Engineering, Product, and Account Management teams to ensure smooth prospect-to-customer transitions and long-term customer success Play an active role in the development and maintenance of customer integrations Provide an escalated level of support for critical customer operational issues Develop and iterate on internal processes to ensure consistency across our solutions engagements Track existing technology solutions and follow the latest trends and developments relevant to multilingual content management and translation, specifically the application of AI Skills and Experience: At least 4+ years of experience in a technical pre/post-sales role at a language services, language technology, or content management company Experience working with a complex services-oriented solution Proven ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level. Subject matter expertise in localization solutions, technologies, and processes Technical background in computational linguistics or related field with experience in AI, LLM, NLP, or computer-assisted translation (CAT) solutions A passion for technical and solution-based problem-solving Analytical approach to intelligence gathering and project planning Outstanding verbal and written communication skills; ability to interact easily with end users and C-level executives Keen attention to detail and adherence to deadlines Strong desire to learn in a rapidly growing and dynamic pre-IPO growth environment Self-motivated and inspired by a results-driven environment Confidence communicating technical ideas to various audiences, primarily through presentations, white-boarding, and platform demonstrations Comfort with a bit of chaos, startup experience is an advantage Ability to work independently and self-sufficiently while being part of a team and pursuing team goals Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn't used for enterprise products and services inside the company.The quality just wasn't there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn't meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT's journey is just beginning. Our Tech What sets our platform apart: Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News Featured in The Software Report's Top 100 Software Companies! LILT makes it onto the Inc. 5000 List. LILT's continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual's race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Our Borrowing Analytics Engineering Team: Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that's making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we're looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. Serving as a data architect for Monzo's Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite. Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases. Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards. Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance. Being a key technical leader who's able to champion central platform initiatives that aim to elevate the data standards across Borrowing and beyond. We'd love to hear from you : You have a strong passion for data modelling, ETL projects, and Big Data. You enjoy working with data streams from various services, such as financial, transactional, and operational systems. SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts. You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others. You have experience building robust and reliable data sets that require a high level of control. You enjoy working with cross functional fast moving teams and are passionate about serving our customers. You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers. You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture. You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business. You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan's deliverables. You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering. Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders. The interview process: Our interview process involves 4 main stages: Technical task 3 x 1 hours sessions (final interview) Our average process takes around 3-4 weeks but we will always work around your availability. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences. And much more, see our full list of benefits here
27/07/2026
Full time
Our Borrowing Analytics Engineering Team: Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that's making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we're looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. Serving as a data architect for Monzo's Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite. Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases. Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards. Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance. Being a key technical leader who's able to champion central platform initiatives that aim to elevate the data standards across Borrowing and beyond. We'd love to hear from you : You have a strong passion for data modelling, ETL projects, and Big Data. You enjoy working with data streams from various services, such as financial, transactional, and operational systems. SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts. You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others. You have experience building robust and reliable data sets that require a high level of control. You enjoy working with cross functional fast moving teams and are passionate about serving our customers. You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers. You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture. You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business. You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan's deliverables. You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering. Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders. The interview process: Our interview process involves 4 main stages: Technical task 3 x 1 hours sessions (final interview) Our average process takes around 3-4 weeks but we will always work around your availability. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences. And much more, see our full list of benefits here
Our Borrowing Analytics Engineering Team: Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that's making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we're looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. Serving as a data architect for Monzo's Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite. Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases. Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards. Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance. Being a key technical leader who's able to champion central platform initiatives that aim to elevate the data standards across Borrowing and beyond. We'd love to hear from you : You have a strong passion for data modelling, ETL projects, and Big Data. You enjoy working with data streams from various services, such as financial, transactional, and operational systems. SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts. You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others. You have experience building robust and reliable data sets that require a high level of control. You enjoy working with cross functional fast moving teams and are passionate about serving our customers. You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers. You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture. You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business. You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan's deliverables. You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering. Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders. The interview process: Our interview process involves 4 main stages: Technical task 3 x 1 hours sessions (final interview) Our average process takes around 3-4 weeks but we will always work around your availability. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences. And much more, see our full list of benefits here
27/07/2026
Full time
Our Borrowing Analytics Engineering Team: Our Mission in Borrowing is to enable people's financial goals through better borrowing. Our customers look to borrow money to enable them to achieve something in their lives - whether that's making a big life event affordable, buying something they need now without affecting their monthly budget, or getting by until payday. And we're looking to shape this mission by building products that our customers love, whilst scaling those top revenue lines across the business safely. We're looking for a Lead Analytics Engineer within our borrowing team to help build world class service for the bank of the future. You will play a critical role in overseeing our foundational data platforms, identifying and driving opportunities to enhance our current capabilities. Your expertise will be pivotal in allowing us to scale into new global markets, build new products and shape the future of how we serve our customers. We have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. Serving as a data architect for Monzo's Borrowing data, contributing to the design and scalability of data models that measure the performance of our product suite. Develop robust data models downstream of backend services, primarily in BigQuery, to support internal reporting, machine learning, large language models, as well as financial and regulatory use cases. Be a key voice in shaping and maintaining best practices for our Data Warehouse, including source data payload design, logical data modelling, implementation, metadata, and testing standards. Collaboratively set standards and work with data across Monzo, fostering knowledge sharing and continuously improving data practices. Contribute to prioritising data governance issues, ensuring a comprehensive approach to data integrity and compliance. Being a key technical leader who's able to champion central platform initiatives that aim to elevate the data standards across Borrowing and beyond. We'd love to hear from you : You have a strong passion for data modelling, ETL projects, and Big Data. You enjoy working with data streams from various services, such as financial, transactional, and operational systems. SQL and data modelling are second nature to you, and you are comfortable with general Data Warehousing concepts. You are committed to continuous improvement, proactively identifying opportunities and addressing challenges in your work and the work of others. You have experience building robust and reliable data sets that require a high level of control. You enjoy working with cross functional fast moving teams and are passionate about serving our customers. You are able to think strategically about credit products and how our underlying data models will unlock more insights for our team and more value for our customers. You are excited about enabling other data scientists, analytics engineers and credit analysts by sharing your expertise on data architecture. You have the ability to shape big, ambiguous data domains and get the required buy-in from key leaders across the business. You are able to shape and manage the technical roadmap of an entire domain and execute against the project plan's deliverables. You are leading through the contributions of others by effectively leveraging the multiplier effect to create exponential value across Borrowing and Analytics Engineering. Excel in cross-functional stakeholder communication (back-end engineers, product managers, and credit analysts), while also effectively engaging with senior technical leaders. The interview process: Our interview process involves 4 main stages: Technical task 3 x 1 hours sessions (final interview) Our average process takes around 3-4 weeks but we will always work around your availability. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences. And much more, see our full list of benefits here
Ecommerce AI Engineer Office Location: Paddington, London Working arrangement: Hybrid - three days per week on-site Salary Range: £45,000-£55,000 Contract Type: Permanent, full-time Working hours: 40 hours per week Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and E-commerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions. Key Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, E-commerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling * Implement permissions, monitoring, escalation processes and data-privacy controls * Integrate third-party systems using APIs, webhooks and data pipelines * Automate repetitive commercial and operational processes * Create dashboards and reporting tools covering leads, bookings, customer activity and performance * Maintain strong standards across documentation, testing, monitoring and system reliability Commercial Innovation * Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience * Evaluate build-versus-buy decisions and recommend appropriate tools and platforms * Help transform internal AI tools into repeatable, client-facing products * Collaborate with engineering, marketing, management and commercial teams to deliver measurable results Skills and Experience You should bring: * At least five years' experience across AI, software engineering, E-commerce, platform engineering or a closely related area * Strong development skills in Python and JavaScript or TypeScript * Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations * Experience integrating booking engines, E-commerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation * Experience with Opera Cloud or Opera V5 * The ability to translate commercial and operational requirements into practical technical solutions * Strong communication, documentation and project-delivery skills Desirable Experience Experience in one or more of the following would be beneficial: * Hospitality, travel or multi-property booking platforms * WooCommerce, Shopify or similar E-commerce technologies * HubSpot, Salesforce, Zoho or comparable CRM platforms * Django, React, Angular, AWS or other cloud and application-development technologies * WhatsApp Cloud API, Twilio or similar communication platforms What Success Looks Like Success in this position will include: * Delivering effective websites, booking platforms, dashboards and AI tools * Increasing qualified leads, bookings, conversion rates and customer engagement * Reducing manual work through intelligent automation * Developing reliable AI agents with effective accuracy, monitoring and escalation processes * Creating new commercial opportunities through AI and digital products Interview Process Successful applicants will be asked to present examples of their work as part of the interview process. These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project. Important Information * Applicants must be UK residents * No visa sponsorship is available for this role * This role is hybrid, with no fully remote option * Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
27/07/2026
Full time
Ecommerce AI Engineer Office Location: Paddington, London Working arrangement: Hybrid - three days per week on-site Salary Range: £45,000-£55,000 Contract Type: Permanent, full-time Working hours: 40 hours per week Salt is partnering with a forward-thinking company at the forefront of AI, technology and digital commerce to hire an Ecommerce AI Engineer. You will join a collaborative, commercially focused team, building innovative AI products, E-commerce platforms and digital tools that improve customer experience and business performance. The Role As the Ecommerce AI Engineer, you will combine software engineering, AI implementation and commercial problem-solving to build digital platforms and intelligent tools that support business growth. You will develop high-performing websites, booking and E-commerce journeys, AI communication agents, dashboards and automated workflows. Working closely with engineering, marketing, management and commercial stakeholders, you will turn business requirements into practical, measurable technology solutions. Key Responsibilities Digital Platforms and Ecommerce * Build and manage WordPress websites from initial concept through to launch * Integrate booking engines, payment systems, E-commerce platforms and customer portals * Improve website performance, security, accessibility, technical SEO and conversion rates * Manage GA4, Google Tag Manager, Search Console, Google Ads tracking and A/B testing * Analyse and optimise customer journeys to increase qualified leads, bookings and revenue * Develop lead-generation funnels, customer journey maps and revenue-tracking solutions AI Agents and Automation * Develop AI assistants for websites, WhatsApp, email and other customer communication channels * Connect AI agents with CRM, booking and customer-service platforms * Automate customer enquiries, lead qualification, booking support and follow-up communications * Build solutions using OpenAI APIs, large language models, RAG, embeddings, vector search and tool calling * Implement permissions, monitoring, escalation processes and data-privacy controls * Integrate third-party systems using APIs, webhooks and data pipelines * Automate repetitive commercial and operational processes * Create dashboards and reporting tools covering leads, bookings, customer activity and performance * Maintain strong standards across documentation, testing, monitoring and system reliability Commercial Innovation * Identify opportunities to use AI and technology to improve revenue, operational efficiency and customer experience * Evaluate build-versus-buy decisions and recommend appropriate tools and platforms * Help transform internal AI tools into repeatable, client-facing products * Collaborate with engineering, marketing, management and commercial teams to deliver measurable results Skills and Experience You should bring: * At least five years' experience across AI, software engineering, E-commerce, platform engineering or a closely related area * Strong development skills in Python and JavaScript or TypeScript * Experience developing and optimising WordPress websites, including custom themes, plugins and API integrations * Experience integrating booking engines, E-commerce platforms and payment systems * Practical experience with OpenAI APIs, LLMs, RAG and agentic workflows * Experience integrating CRM platforms, WhatsApp Business, webhooks and third-party APIs * Strong SQL, data-integration and dashboard-development skills * Knowledge of technical SEO, GA4, Google Tag Manager, Google Ads tracking and conversion optimisation * Experience with Opera Cloud or Opera V5 * The ability to translate commercial and operational requirements into practical technical solutions * Strong communication, documentation and project-delivery skills Desirable Experience Experience in one or more of the following would be beneficial: * Hospitality, travel or multi-property booking platforms * WooCommerce, Shopify or similar E-commerce technologies * HubSpot, Salesforce, Zoho or comparable CRM platforms * Django, React, Angular, AWS or other cloud and application-development technologies * WhatsApp Cloud API, Twilio or similar communication platforms What Success Looks Like Success in this position will include: * Delivering effective websites, booking platforms, dashboards and AI tools * Increasing qualified leads, bookings, conversion rates and customer engagement * Reducing manual work through intelligent automation * Developing reliable AI agents with effective accuracy, monitoring and escalation processes * Creating new commercial opportunities through AI and digital products Interview Process Successful applicants will be asked to present examples of their work as part of the interview process. These examples could include AI agents, commercial websites, booking platforms, dashboards or automation tools. Where possible, applicants should outline the business problem, the technologies used, the results achieved and their individual contribution to the project. Important Information * Applicants must be UK residents * No visa sponsorship is available for this role * This role is hybrid, with no fully remote option * Salt contact: Robert Sprigens, (see below) *Rates depend on experience and client requirements
Oracle Fusion Technical Consultant 4-Month contract - Inside IR35 - up to £400 per day Birmingham based - hybrid working - 2-3 days a week The Role Provide technical expertise to support, develop and enhance solutions within Oracle Fusion ERP and HCM space Develop and support analytics and reporting solutions using Oracle AIDP, Oracle Analytics Cloud (OAC), BI Publisher (BIP) and OTBI Design and build Oracle Fusion ERP extensions using Oracle Visual Builder Cloud Service (VBCS) Design, build and support integrations using Oracle Integration Cloud (OIC), REST/SOAP services and Fusion adapters Support Fusion Technical activities including HDL/data loads, BIP templates, OTBI analysis and interface troubleshooting Act as the Technical owner for Oracle Fusion ERP and HCM in an Oracle Fusion system, recommending options that materially impact project outcomes The person playing this role will build working relationships with key client, incumbent and stakeholders, including other technical support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability to think on your feet, and excellent customer skills Be a self-starter with high motivation to succeed Be a team player with strong results orientation Knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical thinking and analytical background 10+ years of relevant experience with implementing or supporting Oracle Fusion technical solutions Expert understanding of Oracle Fusion ERP architecture, security, data model and end-to-end business flows Expert technical knowledge of multiple Oracle Fusion ERP modules (Financials, Procurement, Projects, Expenses, SCM and related shared services) and Oracle Fusion HCM. Hands-on VBCS skills covering page extensions, Business Objects, service connections, Redwood/UX customisations and deployment Hands-on OIC skills covering integrations, adapters, REST/SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least 1 or more full life cycle implementation projects as the Technical owner for Oracle Fusion ERP and HCM Strong organization skills and attention to detail First Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Degree: Undergraduate degree in Finance or Computer Science or equivalent combination of education and work experience. Desirable: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata, notebooks/workflows and Fusion ERP analytics use cases Oracle Cloud certification in OIC, VBCS, OAC or Fusion ERP Technical Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
27/07/2026
Contractor
Oracle Fusion Technical Consultant 4-Month contract - Inside IR35 - up to £400 per day Birmingham based - hybrid working - 2-3 days a week The Role Provide technical expertise to support, develop and enhance solutions within Oracle Fusion ERP and HCM space Develop and support analytics and reporting solutions using Oracle AIDP, Oracle Analytics Cloud (OAC), BI Publisher (BIP) and OTBI Design and build Oracle Fusion ERP extensions using Oracle Visual Builder Cloud Service (VBCS) Design, build and support integrations using Oracle Integration Cloud (OIC), REST/SOAP services and Fusion adapters Support Fusion Technical activities including HDL/data loads, BIP templates, OTBI analysis and interface troubleshooting Act as the Technical owner for Oracle Fusion ERP and HCM in an Oracle Fusion system, recommending options that materially impact project outcomes The person playing this role will build working relationships with key client, incumbent and stakeholders, including other technical support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability to think on your feet, and excellent customer skills Be a self-starter with high motivation to succeed Be a team player with strong results orientation Knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical thinking and analytical background 10+ years of relevant experience with implementing or supporting Oracle Fusion technical solutions Expert understanding of Oracle Fusion ERP architecture, security, data model and end-to-end business flows Expert technical knowledge of multiple Oracle Fusion ERP modules (Financials, Procurement, Projects, Expenses, SCM and related shared services) and Oracle Fusion HCM. Hands-on VBCS skills covering page extensions, Business Objects, service connections, Redwood/UX customisations and deployment Hands-on OIC skills covering integrations, adapters, REST/SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least 1 or more full life cycle implementation projects as the Technical owner for Oracle Fusion ERP and HCM Strong organization skills and attention to detail First Line, Second Line and hands-on Operational Support experience (Incident Management, Problem Management, Request Fulfilment, etc.) Degree: Undergraduate degree in Finance or Computer Science or equivalent combination of education and work experience. Desirable: AIDP (Oracle AI Data Platform Workbench) skills, including data pipelines, catalog/metadata, notebooks/workflows and Fusion ERP analytics use cases Oracle Cloud certification in OIC, VBCS, OAC or Fusion ERP Technical Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
27/07/2026
Full time
Role purpose Avanade UK Security is scaling fast, requiring a Director level Identity & Access Management (IAM) Lead to build a Microsoft first IAM growth engine across advisory, implementation, and managed services, with a strong bias toward repeatable offers, accelerated conversion, and delivery excellence. This role is also accountable for positioning Identity as the control plane for AI era security, including Microsoft Agent365, Copilot driven workflows, and emerging agent based architectures, ensuring UK Security is future proofed for the next generation of identity centric security demand. This role reports to the UK Security Practice Lead and leads presales/solutioning with a technical Solution Architect and Presales Lead. Furthermore, this role owns IAM GTM, delivery quality, capability/IP build while feeding into the Identity MSS module as part of the broader MSS portfolio (separate accountability, tight interlock). Travel expected for key clients, Microsoft, and Practice leadership commitments. Commercial expectations This role influences revenue and will carry a soft target aligned to the UK Security all up plan: Year1: $1-2m influenced growth. Year2: $2-3m influenced growth. Success is measured through supporting the sales team to generate pipeline, conversion of pipeline, expansion/attach of existing accounts, and repeatable delivery. Reporting line & operating model Reports to: UK Security Practice Lead Key peers: UK MSS Lead, UK Security Presales Lead, UK Security Solution Architects (x2 from other practices - Infrastructure, Software Engineering, Modern Workplace, Data & AI, Business Applications) People leadership: No formal line management initially; expected to act as Career Advisor/People Lead for a small number of individuals (mentorship, development, high performance standards). Matrix influence: Identity Solution Architect soft reports into the IAM Lead for practice level IAM direction, consistency, and capability build while security leadership team members continue to report to the Practice Lead. Success criteria First 6 months - A clear IAM "spine" for the practice: what we sell, how we sell it, how we deliver it, and what becomes service delivered across UK onshore, nearshore delivery centres, and offshore delivery centres. A repeatable presales motion for Entra led IAM (workshops/assessments/pilots scaled rollouts) that improves speed and win rate. Delivery governance and QA standards that reduce programme variability and escalations. 12 months - A scaled, Microsoft first IAM pipeline with a predictable conversion pattern. Demonstrable asset reuse (templates, reference architectures, automation patterns, delivery playbooks). A clear project to service pathway into Identity MSS (handover criteria, onboarding artefacts, operational KPIs etc.). 24 months - UK recognised as a credible IAM leader in regulated industries, with external presence (clients/Microsoft/events) supporting sustained growth. Key responsibilities IAM GTM & seller enablement (primary) - Own the UK IAM narrative and differentiation: Microsoft Entra first (Entra ID, Entra Suite/E7 positioning, Identity Protection, governance and lifecycle foundations etc.). Own the UK Security narrative and capability for identity centric AI security, including Microsoft Agent365, Copilot, and agent based workloads, where identity, permissions, and trust boundaries are the primary control mechanisms. Define how agent identities, agent permissions, human to agent and agent to agent trust, and data access are governed, monitored, and secured using Microsoft Entra and the broader Microsoft Security stack. Ensure IAM offerings explicitly address AI driven risk scenarios, including delegated agent access, over privileged identities, lateral agent movement, and non human identity sprawl. Position Identity as the foundational security layer for AI adoption, pulling through Entra, E7, Purview, Defender, and AI Security conversations as a single, coherent value proposition. Build IAM led GTM plays where AI security, Copilot adoption, and Agent365 are anchored in identity governance, access control, and trust, positioning IAM as the entry point rather than an implementation afterthought. Build practical seller enablement: talk tracks, qualification prompts, value proof, commercial guardrails, "what good looks like" etc. Create repeatable plays by industry and account segment where identity is the control plane for transformation and AI adoption. Presales leadership & solutioning - Lead solutioning for complex IAM pursuits with UK IAM Solution Architect: scope, approach, commercials, delivery model, risks, and dependencies. Drive fast, outcome led client entry motions (e.g., Entra security & resilience assessment, identity modernisation, governance quick starts etc.). Work with Microsoft where relevant to accelerate co sell and secure sponsorship (without diluting Microsoft first stance). Delivery quality, escalation & governance (shared accountability) - Own IAM delivery quality and programme health: QA gates, architecture assurance, delivery risk management, and escalation resolution (shared with delivery leads). Ensure delivery standards produce repeatable outcomes and strong client confidence (not bespoke reinvention). Embed modern identity security realities into delivery (identity threat, resilience, response readiness) beyond "implementation complete" to expand Microsoft security footprint. Capability, assets & IP - Build reusable assets across assessment/diagnostics, reference architectures and design patterns, migration patterns (hybrid/legacy modernisation), automation (PowerShell, Graph/API patterns), runbooks and onboarding templates. Establish a clear lifecycle across project asset offer service to compound capability and drive recurring revenue. Identity MSS interlock - Define the "handshake" from projects into Identity MSS: what must be true at handover, onboarding artefacts, operational KPIs/reporting, continuous improvement backlog and ownership boundaries. Partner closely with the MSS Lead to ensure Identity MSS is scalable and commercially viable, without blurring accountability. Partner leverage - Build and support the Partner Ecosystem team to manage relevant partner alliances when needed (e.g., migration from non Microsoft IDPs; selective IGA integration etc.) always anchored to a Microsoft first end state. Culture, leadership & people development (mentorship) - Act as a high trust, high autonomy, high standards leader who raises quality, pace, and ambition. Provide mentorship and capability development through Career Advisor responsibilities and informal leadership especially for Solution Architects and emerging IAM talent. Essential Experience Proven track record building and scaling IAM capability in a consulting environment: sell + solution + deliver + industrialise. Deep Microsoft Entra leadership across Entra ID security and configuration, Conditional Access, authentication strength, Identity Protection, Identity governance and lifecycle foundations (JML and provisioning patterns), X to Entra migrations, driving Microsoft first identity journeys. Demonstrated ability to translate emerging Microsoft platform shifts (e.g. Agent365, Copilot, AI enabled security) into credible client narratives, offers, and delivery patterns, with Identity positioned as the primary security control. Strong understanding of workforce IAM and hybrid/legacy identity modernisation (AD and modern identity patterns). Senior stakeholder presence: able to operate credibly with CISOs/CIOs and internally influence sellers and architects. Desirable experience: Security operations awareness: monitoring/logging patterns, identity investigations, and integration with broader security services; Customer Identity and Access Management (CIAM)/B2C experience. Non negotiable behaviours: Microsoft first mindset as an exclusive stance; "start up mentality" - hungry, creative, ambitious, pace driven, ownership led; able to form and articulate a clear point of view on how identity, AI agents, and automation change the security model; Builds through others: sets direction, creates clarity, removes blockers, demands quality without creating dependency; Comfortable operating in a high ambition peer group with shared standards and high autonomy. Measures of success Influenced revenue against soft target (pipeline creation and conversion). Win rate and cycle time improvement for IAM pursuits. Delivery health: reduced escalations, stronger QA, predictable outcomes. Reuse rate and adoption of IAM assets/standard approaches. Successful, measurable conversion path from IAM projects into Identity MSS.
IT Project Manager - Banking 6-Month contract - Inside IR35 - up to 470 per day London based - 5 days a week onsite Banking sector - Must have previous working experience in this sector Role Purpose Responsible for the end-to-end management and delivery of complex, multi-stream projects within a client banking environment. This includes leading business change initiatives, technical implementations, and ensuring robust financial governance across all phases of the project lifecycle. The role requires a strong focus on driving change within financial services organisations, partnering with business and technology stakeholders to deliver measurable outcomes aligned to regulatory, operational, and strategic priorities. Key Responsibilities Project Delivery Lead the delivery of complex change projects across business and technology domains within a banking environment. Manage full project lifecycle from initiation through to implementation and closure, ensuring alignment to governance frameworks (e.g., PRINCE2, Agile, Waterfall). Define and manage scope, timelines, deliverables, resources, and dependencies across multiple workstreams. Business Change & Transformation Drive business change initiatives, ensuring effective adoption of new processes, operating models, and systems. Work closely with stakeholders to define target state operating models and deliver successful transition from current state. Support organisational readiness through change impact assessments, stakeholder engagement, and communication plans. Technical Implementation Oversee delivery of technology-enabled change, working closely with IT, architecture, and delivery teams. Ensure successful implementation of banking platforms, digital systems, or regulatory technology solutions. Manage system integration points and ensure alignment with enterprise architecture standards. Financial & Budget Management Own and manage project financials, including budgeting, forecasting, and cost control. Track project cash flow, invoicing, and financial reporting, ensuring compliance with governance standards. Develop and manage business cases, ensuring benefits realisation and ROI tracking through project lifecycle. Governance, Risk & Compliance Establish and lead project governance forums, providing high-quality reporting to senior stakeholders. Proactively manage risks, issues, assumptions, and dependencies. Ensure adherence to financial services regulatory and internal risk frameworks. Stakeholder Management Engage and influence senior stakeholders across business, technology, and client leadership teams. Act as the key interface between client bank and delivery teams. Deliver clear, concise updates and reporting at all governance levels. Continuous Improvement Identify and implement improvements to project delivery practices and governance frameworks. Promote best practices in project management and business change delivery. Experience & Skills Essential 8+ years' project management experience within Financial Services / Banking. Proven delivery of business change and technical implementation projects. Strong experience in change management and business transformation. Experience managing technical delivery / system implementations. Demonstrated ownership of project budgets, financial tracking, and reporting. Strong knowledge of project governance, risk management, and regulatory environments. Excellent stakeholder management and influencing skills. Experience delivering across the full project lifecycle (initiation to closure). Desirable Experience working on-site with UK-based client banks (London). Knowledge of UK/EU financial regulations and regulatory change delivery. Certifications such as PRINCE2, PMP, Agile (Scrum/Kanban). Exposure to digital transformation, core banking, or data programmes. Leadership & Behavioural Competencies Strong leadership with the ability to deliver in complex, fast-paced environments. Ability to manage ambiguity and drive clarity in change environments. Strong problem-solving and decision-making skills. Excellent collaboration and ability to manage cross-functional stakeholders. Education & Qualifications Bachelor's degree or equivalent experience. Project Management certification (PRINCE2, PMP or equivalent) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
27/07/2026
Contractor
IT Project Manager - Banking 6-Month contract - Inside IR35 - up to 470 per day London based - 5 days a week onsite Banking sector - Must have previous working experience in this sector Role Purpose Responsible for the end-to-end management and delivery of complex, multi-stream projects within a client banking environment. This includes leading business change initiatives, technical implementations, and ensuring robust financial governance across all phases of the project lifecycle. The role requires a strong focus on driving change within financial services organisations, partnering with business and technology stakeholders to deliver measurable outcomes aligned to regulatory, operational, and strategic priorities. Key Responsibilities Project Delivery Lead the delivery of complex change projects across business and technology domains within a banking environment. Manage full project lifecycle from initiation through to implementation and closure, ensuring alignment to governance frameworks (e.g., PRINCE2, Agile, Waterfall). Define and manage scope, timelines, deliverables, resources, and dependencies across multiple workstreams. Business Change & Transformation Drive business change initiatives, ensuring effective adoption of new processes, operating models, and systems. Work closely with stakeholders to define target state operating models and deliver successful transition from current state. Support organisational readiness through change impact assessments, stakeholder engagement, and communication plans. Technical Implementation Oversee delivery of technology-enabled change, working closely with IT, architecture, and delivery teams. Ensure successful implementation of banking platforms, digital systems, or regulatory technology solutions. Manage system integration points and ensure alignment with enterprise architecture standards. Financial & Budget Management Own and manage project financials, including budgeting, forecasting, and cost control. Track project cash flow, invoicing, and financial reporting, ensuring compliance with governance standards. Develop and manage business cases, ensuring benefits realisation and ROI tracking through project lifecycle. Governance, Risk & Compliance Establish and lead project governance forums, providing high-quality reporting to senior stakeholders. Proactively manage risks, issues, assumptions, and dependencies. Ensure adherence to financial services regulatory and internal risk frameworks. Stakeholder Management Engage and influence senior stakeholders across business, technology, and client leadership teams. Act as the key interface between client bank and delivery teams. Deliver clear, concise updates and reporting at all governance levels. Continuous Improvement Identify and implement improvements to project delivery practices and governance frameworks. Promote best practices in project management and business change delivery. Experience & Skills Essential 8+ years' project management experience within Financial Services / Banking. Proven delivery of business change and technical implementation projects. Strong experience in change management and business transformation. Experience managing technical delivery / system implementations. Demonstrated ownership of project budgets, financial tracking, and reporting. Strong knowledge of project governance, risk management, and regulatory environments. Excellent stakeholder management and influencing skills. Experience delivering across the full project lifecycle (initiation to closure). Desirable Experience working on-site with UK-based client banks (London). Knowledge of UK/EU financial regulations and regulatory change delivery. Certifications such as PRINCE2, PMP, Agile (Scrum/Kanban). Exposure to digital transformation, core banking, or data programmes. Leadership & Behavioural Competencies Strong leadership with the ability to deliver in complex, fast-paced environments. Ability to manage ambiguity and drive clarity in change environments. Strong problem-solving and decision-making skills. Excellent collaboration and ability to manage cross-functional stakeholders. Education & Qualifications Bachelor's degree or equivalent experience. Project Management certification (PRINCE2, PMP or equivalent) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aurora Energy Research Limited
Oxford, Oxfordshire
Enterprise Solutions Architect - Fixed-Term Contract (12 Months) Department: Internal Technology Employment Type: Fixed Term - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value-led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
27/07/2026
Full time
Enterprise Solutions Architect - Fixed-Term Contract (12 Months) Department: Internal Technology Employment Type: Fixed Term - Full Time Location: Oxford, UK Description Based in Oxford, you will be the Enterprise Solutions Architect working in an architectural capacity on projects and ongoing maintenance of our enterprise systems landscape (including Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors). You will be part of the architecture function and liaise with internal teams and third parties to ensure systems integrate effectively, and input to processes and practices to ensure they are scalable, secure and robust. We are undertaking several strategic business programmes currently to refine/change our tier 1 systems, in your role you will be aligned to at least 1 of these strategic programmes with overall architectural responsibility, escalating where required, to the Head of Architecture and Engineering, or the Head of Internal Technology. The successful applicant will have a passion for solving business problems with technology and combine exceptional technical capabilities with great communication skills and understanding of how the business operates. The successful candidate will work in a creative, intellectually stimulating environment. You will enjoy autonomy, and the opportunity to have a significant impact on Aurora's digital strategy, ensuring that our enterprise systems are highly effective and meet the needs of this very fast growing, data heavy business. Key Responsibilities Lead as the Enterprise Solutions Architect for at least 1 of the strategic business programmes focused on our tier 1 systems (Microsoft Dynamics F&O, Salesforce, SharePoint, Microsoft 365, SAP Success Factors) Champion enterprise architecture principles and governance whilst being hands on in delivery where required Be a confident technical liaison for 3rd party partners and internal stakeholders Ensure solutions are embedded through the engineering functions into operational readiness Make key decisions on how systems integrate, where and how data is mastered and how data flows between the systems, ensuring both the velocity and stability required Assure configuration, workflows and automation aligns with technology best practice and architectural standards within Aurora Ensure effective governance and integrity of system boundaries; be aware of and mitigate the risk of boundary creep Contribute to policies and practices to ensure our enterprise systems remain scalable, secure, and robust and that third party software across the business is appropriately managed Be a key resource for our Systems Managers (business partners with Aurora departments), providing architectural input to stakeholder requirements, guiding senior stakeholders as required, identifying and delivering scalable solutions Skills, Knowledge and Expertise Required attributes: Proven experience operating as an Enterprise Architect across multiple domains and delivery streams, with demonstrable impact through roadmaps, standards and governance Deep experience working with and governing 3rd Party integration partners, holding them to account and ensuring delivery and architectural alignment Strong understanding of EA disciplines (business/data/application/technology) and ability to connect them to portfolio and operating model decisions Track record defining and executing target-state architectures and transition roadmaps (incremental, time to value-led, dependency aware) Hands on experience implementing architecture governance: principles, standards, architecture reviews, exception management and decision records Microsoft ecosystem architecture depth relevant to the organisation's stack, including: Dynamics 365 F&O integration approaches and guidance Salesforce integration approaches and guidance SAP SuccessFactors integration and guidance Power Platform/Dataverse governance and ALM best practice; environment strategy and DLP controls Data Foundation expertise leveraging Microsoft data technologies with particular focus on Microsoft Fabric (or equivalent modern Lakehouse patterns), including governance/lineage and enabling self service analytics safely Enterprise SaaS integration across domains with Salesforce CRM, Dynamics 365 F&O & SAP Success Factors Strong integration design capability: Domain Driven Design, event based integration, API design principles, resilience patterns, operational considerations (SLAs, observability, incident readiness) Excellent stakeholder management and communication: can influence at exec level, simplify complex trade offs, and align diverse teams behind common patterns and outcomes Desirable attributes: TOGAF certification or equivalent applied EA practice Experience establishing EA repositories/tooling, platform guardrails, and measurable architecture outcomes (reuse, risk reduction, simplification) What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs At AER, we are committed to offering flexibility in the way we work. Most of our roles are hybrid with a mix of in office/home working and potentially adjustable working hours. Let's discuss what works for you and AER during the interview process. The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. Unfortunately, we are unable to accept applications via email, telephone, or social media platforms. To be considered for this position, please submit your application using the link provided. Applications submitted through any other channel will not be reviewed.
Technical Project / Deployment Manager - Audience Measurement London, England, United Kingdom and 1 more (Hybrid) Job Description Technical Project / Deployment Manager - Audience Measurement Make your mark at Ipsos Ipsos's Audience measurement team is recruiting an experienced technology deployment manager. In this critical role, you will bridge the gap between our core engineering/data science teams and our market stakeholders. You will be responsible for orchestrating the end-to-end technical delivery, understanding the dependencies between Data Science and Engineering, and ensuring the solution is successfully transitioned into a live market environment. This role sits in Ipsos's Audience Measurement business unit that leads the UK market in media audience understanding. They measure engagement across various media, providing data on audience reach and composition to advertisers and content owners. Their technical project managers ensure the success of complex technology deliveries, managing the deployment of engineering and data science products. What is in it for you? This is a fantastic opportunity for someone that enjoys a fast-paced environment. The role offers you: The chance to create and own the master delivery plan. Work and own the "Blueprint" for deployment-taking our core IP (Applications and Modelling frameworks) and orchestrating their delivery into a live market environment, ensuring the solution is robust, compliant, and ready for "Business as Usual" (BAU) operations. Empowerment to set and drive the pace of delivery Operate across multiple Agile teams, connecting the development backlogs to the client deadline. The role You will be working on the "Blueprint" for deployment-taking our core IP (Applications and Modelling frameworks) and orchestrating their delivery into a live market environment, ensuring the solution is robust, compliant, and ready for "Business as Usual" (BAU) operations. You will operate across multiple Agile teams, connecting the development backlogs to the client deadline. Your Day to Day Integrated Planning: Create and own the master delivery plan. Project Governance: Establish and maintain standard project controls, including RAID logs (Risks, Assumptions, Issues, Dependencies), resource forecasts, and budget tracking. Schedule Management: Ensure client deadlines are reflected in the planning for the technology teams and managing scope and acceptance with the client. Resource Coordination: Work with Technical Leads to ensure the right skills are available at the right time. You must forecast resource requirements to prevent bottlenecks during critical integration phases. Deployment Blueprint: Create and maintain the standard "Deployment Blueprint"-the playbook for how our technology is rolled out, configured, and localized for new markets or clients. Quality & UAT: Oversee the User Acceptance Testing (UAT) phase. You are responsible for ensuring the deployed solution meets the technical specifications and Service Level Agreements (SLAs) before client handover. Stakeholder Reporting: Provide factual, transparent status reports to stakeholders. You must translate technical progress and blockers into clear business implications (time, cost, quality). Vendor & Third-Party Management: Where the solution involves external data providers or third-party technology, you act as the primary operational point of contact, ensuring their delivery aligns with the master plan. About you: Technical Project and Deployment Management:Significant experience managing complex software or data projects. You must demonstrate a track record of taking systems from development through to live market deployment. Domain Knowledge:Experience working with Data Science, Analytics and complex Data Engineering teams is essential. Methodology: Expertise in both Agile (Scrum/Kanban) and Waterfall methodologies. You must be able to wrap Agile development cycles in a structured project governance framework suitable for fixed-deadline contracts. Tooling:Advanced proficiency in project management tools (e.g. Jira, Confluence, Smartsheet). Analytical thinking Resilience, flexibility and agility Creative thinking Motivation and self-awareness Empathy and active listening Curiosity and lifelong learning Service orientation and customer service Talent Management Leadership and social influence We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 1 Disability Confident Committed. We are dedicated to providing an inclusive and accessible recruitment process.
27/07/2026
Full time
Technical Project / Deployment Manager - Audience Measurement London, England, United Kingdom and 1 more (Hybrid) Job Description Technical Project / Deployment Manager - Audience Measurement Make your mark at Ipsos Ipsos's Audience measurement team is recruiting an experienced technology deployment manager. In this critical role, you will bridge the gap between our core engineering/data science teams and our market stakeholders. You will be responsible for orchestrating the end-to-end technical delivery, understanding the dependencies between Data Science and Engineering, and ensuring the solution is successfully transitioned into a live market environment. This role sits in Ipsos's Audience Measurement business unit that leads the UK market in media audience understanding. They measure engagement across various media, providing data on audience reach and composition to advertisers and content owners. Their technical project managers ensure the success of complex technology deliveries, managing the deployment of engineering and data science products. What is in it for you? This is a fantastic opportunity for someone that enjoys a fast-paced environment. The role offers you: The chance to create and own the master delivery plan. Work and own the "Blueprint" for deployment-taking our core IP (Applications and Modelling frameworks) and orchestrating their delivery into a live market environment, ensuring the solution is robust, compliant, and ready for "Business as Usual" (BAU) operations. Empowerment to set and drive the pace of delivery Operate across multiple Agile teams, connecting the development backlogs to the client deadline. The role You will be working on the "Blueprint" for deployment-taking our core IP (Applications and Modelling frameworks) and orchestrating their delivery into a live market environment, ensuring the solution is robust, compliant, and ready for "Business as Usual" (BAU) operations. You will operate across multiple Agile teams, connecting the development backlogs to the client deadline. Your Day to Day Integrated Planning: Create and own the master delivery plan. Project Governance: Establish and maintain standard project controls, including RAID logs (Risks, Assumptions, Issues, Dependencies), resource forecasts, and budget tracking. Schedule Management: Ensure client deadlines are reflected in the planning for the technology teams and managing scope and acceptance with the client. Resource Coordination: Work with Technical Leads to ensure the right skills are available at the right time. You must forecast resource requirements to prevent bottlenecks during critical integration phases. Deployment Blueprint: Create and maintain the standard "Deployment Blueprint"-the playbook for how our technology is rolled out, configured, and localized for new markets or clients. Quality & UAT: Oversee the User Acceptance Testing (UAT) phase. You are responsible for ensuring the deployed solution meets the technical specifications and Service Level Agreements (SLAs) before client handover. Stakeholder Reporting: Provide factual, transparent status reports to stakeholders. You must translate technical progress and blockers into clear business implications (time, cost, quality). Vendor & Third-Party Management: Where the solution involves external data providers or third-party technology, you act as the primary operational point of contact, ensuring their delivery aligns with the master plan. About you: Technical Project and Deployment Management:Significant experience managing complex software or data projects. You must demonstrate a track record of taking systems from development through to live market deployment. Domain Knowledge:Experience working with Data Science, Analytics and complex Data Engineering teams is essential. Methodology: Expertise in both Agile (Scrum/Kanban) and Waterfall methodologies. You must be able to wrap Agile development cycles in a structured project governance framework suitable for fixed-deadline contracts. Tooling:Advanced proficiency in project management tools (e.g. Jira, Confluence, Smartsheet). Analytical thinking Resilience, flexibility and agility Creative thinking Motivation and self-awareness Empathy and active listening Curiosity and lifelong learning Service orientation and customer service Talent Management Leadership and social influence We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as Level 1 Disability Confident Committed. We are dedicated to providing an inclusive and accessible recruitment process.
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
27/07/2026
Seasonal
At the London Borough of Hackney, we are committed to providing high-quality, safe homes for our residents. Connect2Hackney is excited to recruit a skilled Business Analyst / Project Manager to join our Housing Transformation team. In this dual-capability role, you will take end-to-end ownership of delivering a robust, automated workflow and system solution to manage Housing Health and Safety Rating System (HHSRS) hazards. Your work will directly ensure full operational readiness and strict compliance with statutory timeframes mandated under Awaab's Law and broader UK social housing regulations. If you thrive in high-accountability environments and want to make a real-world impact on social housing safety, this is the role for you. Key Responsibilities Project Management & Governance End-to-End Ownership: Define project scope, schedules, resources, and deliverables aligned with statutory deadlines. Governance & RAID: Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and provide updates to executive sponsors. Vendor Management: Act as the primary liaison between internal IT, software vendors, and external contractors. Business Analysis & Process Mapping Requirements Gathering: Lead workshops across Repairs and Asset Management teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems, contractor software, and compliance tools. Write test scripts and lead UAT with contact center staff, surveyors, and frontline teams. Change Management & Business Readiness SOPs & Dashboards: Create standard operating procedures, escalation paths, and compliance dashboards. Design and run end-user training to ensure smooth operational adoption. Who We Are Looking For Experience & Background Dual BA/PM Expertise: 3+ years operating successfully in a combined BA/PM role on complex software implementations. Housing Sector Focus: Hands-on experience within Social Housing, Local Government, or Property Management. Regulatory Systems: Direct experience implementing compliance tools related to HHSRS, Damp & Mould, or Building Safety. Knowledge & Qualifications Regulatory Expertise: Strong working knowledge of Awaab's Law, the Social Housing (Regulation) Act, and HHSRS hazard classifications. Technical Skills: Proficient in formal process mapping (BPMN), data analysis, and specifying compliance dashboards (e.g., Power BI). Certifications: PRINCE2, AgilePM, APM, or BCS/IIBA Business Analysis qualifications (or equivalent experience). Core Strengths Bridge Builder: Outstanding communication skills to translate needs between IT suppliers, housing operations, and senior leadership. Delivery-Focused: Pragmatic approach to balancing tight regulatory deadlines with ground-level operational realities. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Your future, as an Environments and Release Lead at mydentistThe role is initially an 18-month fixed-term contract to support tech transformation projectsThe role can be a flexible hybrid role with our Support Centre based in Kearsley, M26 1GGYou will benefit from free onsite parking, and Kearsley train station is just a short walk awayWith an on-site mini market shop and casual seating space inside and outside (for the sunnier days)Your future, with usWorking at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we're always there for one another.Your future, your benefitsHolidays rising to 30 days per year with service (plus bank holidays)Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessionsAccess to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a yearRecognition schemes, including Support Centre Heroes and service awardsYour future, your roleAs an Environments and Release Lead, you'll be:Responsible for coordinating and controlling IT environments and release activity across cloud and on-premise servicesEnsuring systems are ready, stable, secure, and available to support testing, deployment, and business changeLeading release planning, environment readiness, governance, and go-live coordination so that change is introduced in a controlled, repeatable, and low-risk way across the organisationCombining operational leadership, stakeholder management, and hands-on oversight of release and environment processesWorking with Product Owners, Service Managers, Project Managers, technical teams, and suppliers to agree on release scope, entry criteria, and deployment approachReviewing and validating implementation plans, building completeness, test strategies, test evidence, and readiness criteria before release approvalIdentifying, assessing, and mitigating risks relating to environments, deployment, release scheduling, service continuity, and operational readinessYou will have:Proven experience in change management, release management, environment management, or service transitionExperience coordinating releases across cloud and on-premise environmentsA strong understanding of change, release, and service management principlesExperience working with stakeholders, service teams, technical teams, and third-party suppliersStrong planning, coordination, and communication skillsThe ability to identify and manage risk, dependencies, and operational readiness concernsExperience supporting CAB, go-live, and deployment planning activitiesA service-focused approach with strong ownership and initiativeEnjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.Your future starts hereBuild a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.Click to apply now!MYDSC
27/07/2026
Full time
Your future, as an Environments and Release Lead at mydentistThe role is initially an 18-month fixed-term contract to support tech transformation projectsThe role can be a flexible hybrid role with our Support Centre based in Kearsley, M26 1GGYou will benefit from free onsite parking, and Kearsley train station is just a short walk awayWith an on-site mini market shop and casual seating space inside and outside (for the sunnier days)Your future, with usWorking at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we're always there for one another.Your future, your benefitsHolidays rising to 30 days per year with service (plus bank holidays)Health and well-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessionsAccess to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a yearRecognition schemes, including Support Centre Heroes and service awardsYour future, your roleAs an Environments and Release Lead, you'll be:Responsible for coordinating and controlling IT environments and release activity across cloud and on-premise servicesEnsuring systems are ready, stable, secure, and available to support testing, deployment, and business changeLeading release planning, environment readiness, governance, and go-live coordination so that change is introduced in a controlled, repeatable, and low-risk way across the organisationCombining operational leadership, stakeholder management, and hands-on oversight of release and environment processesWorking with Product Owners, Service Managers, Project Managers, technical teams, and suppliers to agree on release scope, entry criteria, and deployment approachReviewing and validating implementation plans, building completeness, test strategies, test evidence, and readiness criteria before release approvalIdentifying, assessing, and mitigating risks relating to environments, deployment, release scheduling, service continuity, and operational readinessYou will have:Proven experience in change management, release management, environment management, or service transitionExperience coordinating releases across cloud and on-premise environmentsA strong understanding of change, release, and service management principlesExperience working with stakeholders, service teams, technical teams, and third-party suppliersStrong planning, coordination, and communication skillsThe ability to identify and manage risk, dependencies, and operational readiness concernsExperience supporting CAB, go-live, and deployment planning activitiesA service-focused approach with strong ownership and initiativeEnjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.Your future starts hereBuild a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.Click to apply now!MYDSC
Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
27/07/2026
Full time
Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
We are seeking a highly organized, detail-oriented Experimentation Manager to join us on a short-term contract from early August onwards. Your role will be to ensure the flawless execution and ongoing management of our client's market-specific and regionally tailored, experimentation-led growth initiatives. Reporting directly to the Experimentation Lead, you will act as the crucial link between strategy and technical delivery. Your primary focus is the reliable ingestion, accurate dissemination, and diligent monitoring of experiments-ensuring they run efficiently, deliver trustworthy data, and are localized for target global markets. What you'll be doing: 1. Operational Execution of Global Experimentation Activities Roadmap Coordination: Execute, monitor, and coordinate day-to-day tactical operations for regional testing roadmaps, ensuring tests launch on schedule, in scope, and adapted for local market nuances. Project & Resource Management: Track timelines, dependencies, and resource allocations using project management tools (eg, Jira, Asana). Create tickets and update statuses to ensure seamless test delivery. Performance Reporting: Generate and distribute clear performance reports and insights to the Experimentation Lead and stakeholders, providing clear breakdowns of regional performance and ROI. Stakeholder Communication: Maintain robust communication channels, providing proactive updates on experiment backlogs, deployment status, blockers, and regional performance variations. 2. Experimentation Implementation & Operations Support ELG Framework Adherence: Meticulously follow established Experimentation-Led Growth (ELG) methodologies, frameworks, and regional guidelines. Cross-Functional Collaboration: Partner with regional marketing, product, localization, and technical teams to configure, execute, and support the analysis of experiments. Infrastructure & Troubleshooting: Operate and troubleshoot the infrastructure for continuous testing, learning, and iteration, resolving regional deployment issues as they arise. Data Extraction: Extract and summarize raw data and key findings (including regional anomalies and successes) for the Experimentation Lead's review. 3. Technical Delivery & Platform Configuration Platform Configuration: Execute the technical setup and launch of experimentation programs using advanced experimentation platforms, analytics suites, and Customer Data Platforms (CDPs) for market-specific audience segmentation. Integration & Optimization: Configure integrated tech solutions to maximize testing velocity, accuracy, and regional market effectiveness. Technical Ticketing: Create and manage tickets for technical tasks, bug fixes, and data requests, particularly for regional deployments and localization. What we want from you: Execution & Project Coordination Project Delivery: Proven ability to manage and deliver multiple regional initiatives on time and in scope. PM Tools: Proficiency in project management tools (Jira, Asana, Trello) and methodologies (Agile/Waterfall), including dependency tracking and risk escalation. Process Discipline: Experience following and refining repeatable frameworks for experimentation setup, technical delivery, and reporting. Data-Driven Support & Commercial Awareness Analytical Skills: Strong understanding of A/B testing principles and the ability to extract, compile, and interpret raw datasets to populate regional performance reports. Commercial Acumen: Understanding of how technical delivery and accurate experiment data translate into business value, ROI, and market-specific commercial outcomes. Reporting: Ability to translate complex data into clear, concise, and structured performance updates for diverse audiences. Stakeholder Coordination & Communication Global Stakeholder Management: Excellent active listening and expectation management skills to act as a reliable point of contact for diverse global and regional stakeholders. Cross-Functional Collaboration: Proven success coordinating with product, engineering, marketing, data science, and localization teams to resolve issues and deliver experiments. Clear Articulation: Ability to clearly explain operational processes, technical requirements, and experiment statuses. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
27/07/2026
Contractor
We are seeking a highly organized, detail-oriented Experimentation Manager to join us on a short-term contract from early August onwards. Your role will be to ensure the flawless execution and ongoing management of our client's market-specific and regionally tailored, experimentation-led growth initiatives. Reporting directly to the Experimentation Lead, you will act as the crucial link between strategy and technical delivery. Your primary focus is the reliable ingestion, accurate dissemination, and diligent monitoring of experiments-ensuring they run efficiently, deliver trustworthy data, and are localized for target global markets. What you'll be doing: 1. Operational Execution of Global Experimentation Activities Roadmap Coordination: Execute, monitor, and coordinate day-to-day tactical operations for regional testing roadmaps, ensuring tests launch on schedule, in scope, and adapted for local market nuances. Project & Resource Management: Track timelines, dependencies, and resource allocations using project management tools (eg, Jira, Asana). Create tickets and update statuses to ensure seamless test delivery. Performance Reporting: Generate and distribute clear performance reports and insights to the Experimentation Lead and stakeholders, providing clear breakdowns of regional performance and ROI. Stakeholder Communication: Maintain robust communication channels, providing proactive updates on experiment backlogs, deployment status, blockers, and regional performance variations. 2. Experimentation Implementation & Operations Support ELG Framework Adherence: Meticulously follow established Experimentation-Led Growth (ELG) methodologies, frameworks, and regional guidelines. Cross-Functional Collaboration: Partner with regional marketing, product, localization, and technical teams to configure, execute, and support the analysis of experiments. Infrastructure & Troubleshooting: Operate and troubleshoot the infrastructure for continuous testing, learning, and iteration, resolving regional deployment issues as they arise. Data Extraction: Extract and summarize raw data and key findings (including regional anomalies and successes) for the Experimentation Lead's review. 3. Technical Delivery & Platform Configuration Platform Configuration: Execute the technical setup and launch of experimentation programs using advanced experimentation platforms, analytics suites, and Customer Data Platforms (CDPs) for market-specific audience segmentation. Integration & Optimization: Configure integrated tech solutions to maximize testing velocity, accuracy, and regional market effectiveness. Technical Ticketing: Create and manage tickets for technical tasks, bug fixes, and data requests, particularly for regional deployments and localization. What we want from you: Execution & Project Coordination Project Delivery: Proven ability to manage and deliver multiple regional initiatives on time and in scope. PM Tools: Proficiency in project management tools (Jira, Asana, Trello) and methodologies (Agile/Waterfall), including dependency tracking and risk escalation. Process Discipline: Experience following and refining repeatable frameworks for experimentation setup, technical delivery, and reporting. Data-Driven Support & Commercial Awareness Analytical Skills: Strong understanding of A/B testing principles and the ability to extract, compile, and interpret raw datasets to populate regional performance reports. Commercial Acumen: Understanding of how technical delivery and accurate experiment data translate into business value, ROI, and market-specific commercial outcomes. Reporting: Ability to translate complex data into clear, concise, and structured performance updates for diverse audiences. Stakeholder Coordination & Communication Global Stakeholder Management: Excellent active listening and expectation management skills to act as a reliable point of contact for diverse global and regional stakeholders. Cross-Functional Collaboration: Proven success coordinating with product, engineering, marketing, data science, and localization teams to resolve issues and deliver experiments. Clear Articulation: Ability to clearly explain operational processes, technical requirements, and experiment statuses. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
We are looking for an organized and detail-oriented Personalisation Manager to join us on a short term contract from August onwards. You will execute and support our client's personalisation initiatives. This role focuses on the precise implementation of defined customer experience strategies, ensuring personalisation campaigns are configured correctly, deployed effectively, and deliver reliable insights. You will execute within and contribute to our established personalisation framework, working closely with the Personalisation Lead. Your primary focus will be on the flawless execution of initiatives to drive measurable business value through a data-driven approach. What you'll be doing: Execution & Operations: Execute day-to-day operations and tactical tasks for the global personalisation roadmap. Support the Personalisation Lead in identifying and executing high-impact personalisation opportunities. Contribute to managing project timelines, dependencies, and resources for personalisation initiatives, ensuring on-schedule delivery. Assist in tracking the Return on Investment (ROI) of personalisation efforts. Prepare performance reports on personalisation outcomes and insights for stakeholders. Collaborate with client stakeholders, ensuring clear communication on planning, execution, and results. Personalisation Implementation: Apply Personalisation-Led Growth (PLG) principles in daily execution. Contribute to the continuous refinement of the PLG framework and best practices. Collaborate with cross-functional teams to design, configure, execute, and analyze personalisation initiatives. Support the operational infrastructure for continuous personalisation delivery. Translate data insights from personalisation initiatives into clear findings for the Personalisation Lead. Technical Delivery & Platform Execution: Execute the technical configuration and launch of personalisation programs using knowledge of the underlying technology stack. Implement and configure integrated solutions, understanding the capabilities of personalisation platforms, analytics suites, and CDPs. What we're looking for: We are seeking someone with a strong blend of technical skills, execution focus, and effective communication. Technical Skills: Proficiency with Personalisation Technologies: Solid understanding and practical experience with core customer experience technologies, including: Personalisation Platforms: (eg, Adobe Target, Optimizely, Braze) for content delivery and targeting. Analytics Suites: (eg, Google Analytics 4, Adobe Analytics, Amplitude) for segmentation and performance measurement. Content Management Systems (CMSs): (eg, Adobe Experience Manager, Sitecore) for dynamic content. Customer Data Platforms (CDPs): (eg, Segment, Tealium) for audience segmentation and activation. Familiarity with data infrastructure concepts, including data pipelines and quality, as they relate to personalisation. Execution & Project Support: Strong Execution Focus: Proven ability to meticulously configure, launch, and monitor personalisation initiatives, ensuring timely and accurate delivery. Familiarity with project management methodologies (eg, agile, waterfall) and contributing to resource and dependency tracking. Ability to follow and contribute to the optimization of established processes and frameworks for personalisation setup and delivery. Data & Business Understanding: Data-Driven Approach: Strong analytical skills with the ability to interpret personalisation performance data, measure impact, and contribute to recommendations. Understands how personalisation initiatives contribute to business value and ROI. Capable of preparing clear performance reports and communicating results effectively. Collaboration & Communication: Collaborative Partner: Ability to build effective working relationships with client stakeholders and internal cross-functional teams (product, engineering, marketing, data science) to ensure smooth execution and alignment. Clear and concise communication skills for discussing personalisation plans, progress, and results. We are looking for an organized, accountable, and results-driven individual who can execute personalisation initiatives efficiently and effectively, contributing to measurable business impact. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
27/07/2026
Contractor
We are looking for an organized and detail-oriented Personalisation Manager to join us on a short term contract from August onwards. You will execute and support our client's personalisation initiatives. This role focuses on the precise implementation of defined customer experience strategies, ensuring personalisation campaigns are configured correctly, deployed effectively, and deliver reliable insights. You will execute within and contribute to our established personalisation framework, working closely with the Personalisation Lead. Your primary focus will be on the flawless execution of initiatives to drive measurable business value through a data-driven approach. What you'll be doing: Execution & Operations: Execute day-to-day operations and tactical tasks for the global personalisation roadmap. Support the Personalisation Lead in identifying and executing high-impact personalisation opportunities. Contribute to managing project timelines, dependencies, and resources for personalisation initiatives, ensuring on-schedule delivery. Assist in tracking the Return on Investment (ROI) of personalisation efforts. Prepare performance reports on personalisation outcomes and insights for stakeholders. Collaborate with client stakeholders, ensuring clear communication on planning, execution, and results. Personalisation Implementation: Apply Personalisation-Led Growth (PLG) principles in daily execution. Contribute to the continuous refinement of the PLG framework and best practices. Collaborate with cross-functional teams to design, configure, execute, and analyze personalisation initiatives. Support the operational infrastructure for continuous personalisation delivery. Translate data insights from personalisation initiatives into clear findings for the Personalisation Lead. Technical Delivery & Platform Execution: Execute the technical configuration and launch of personalisation programs using knowledge of the underlying technology stack. Implement and configure integrated solutions, understanding the capabilities of personalisation platforms, analytics suites, and CDPs. What we're looking for: We are seeking someone with a strong blend of technical skills, execution focus, and effective communication. Technical Skills: Proficiency with Personalisation Technologies: Solid understanding and practical experience with core customer experience technologies, including: Personalisation Platforms: (eg, Adobe Target, Optimizely, Braze) for content delivery and targeting. Analytics Suites: (eg, Google Analytics 4, Adobe Analytics, Amplitude) for segmentation and performance measurement. Content Management Systems (CMSs): (eg, Adobe Experience Manager, Sitecore) for dynamic content. Customer Data Platforms (CDPs): (eg, Segment, Tealium) for audience segmentation and activation. Familiarity with data infrastructure concepts, including data pipelines and quality, as they relate to personalisation. Execution & Project Support: Strong Execution Focus: Proven ability to meticulously configure, launch, and monitor personalisation initiatives, ensuring timely and accurate delivery. Familiarity with project management methodologies (eg, agile, waterfall) and contributing to resource and dependency tracking. Ability to follow and contribute to the optimization of established processes and frameworks for personalisation setup and delivery. Data & Business Understanding: Data-Driven Approach: Strong analytical skills with the ability to interpret personalisation performance data, measure impact, and contribute to recommendations. Understands how personalisation initiatives contribute to business value and ROI. Capable of preparing clear performance reports and communicating results effectively. Collaboration & Communication: Collaborative Partner: Ability to build effective working relationships with client stakeholders and internal cross-functional teams (product, engineering, marketing, data science) to ensure smooth execution and alignment. Clear and concise communication skills for discussing personalisation plans, progress, and results. We are looking for an organized, accountable, and results-driven individual who can execute personalisation initiatives efficiently and effectively, contributing to measurable business impact. What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Senior Network Engineer - Band N - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £ 52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. A focus on improving internal systems Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Desirables Good experience of network and infrastructure monitoring tools. Experience of VOIP and video conferencing. Experience of converged infrastructure / network virtualisation. Experience of network design and documentation. Experience of load balancer technologies. Experience of network hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3 August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
27/07/2026
Full time
Senior Network Engineer - Band N - Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £61,410, which includes allowances totalling £8,757. The salary is broken down as £ 52,653 basic salary, which will increase annually until you reach the top of the scale £57,417. Plus, a 12.5% shift disturbance allowance, a location allowance of £2,009 and a non-pensionable allowance of £1,000. Location: Birmingham Job Summary There's never been a more important time to be working in Counter Terrorism Policing (CTP). Join us, and you'll be among some of the best and brightest people around at our Customer Service Centre (CSC). It's a chance to put your expertise to work and help protect the UK as a Senior Network Engineer. Plus, you'll get to learn new skills and develop a highly rewarding career. Based near Birmingham, close to transport connections, our CSC supports national police services 24/7. As the Centre expands thanks to substantial investment, our team is growing too. Join us, and you'll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you'll tackle both operational and project-related tasks, expertly managing your workload. You'll also get involved in building new systems and services with the latest networking technologies. As the centre operates 24/7, you'll be part of a team of engineers covering 7am to 7pm weekdays (on call, approximately 1 week in 4). Due to the nature of the systems, the role is office-based with occasional options for working from home. Furthermore, the shift structure for this role allows for working compressed hours over a 4-day week. Key Tasks The post holder will be required to do the following: Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities. A focus on improving internal systems Ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary. Ensure Adherence to required polices, standards, controls and best practice. Ensure SLAs for services are met. Create and maintain technical documentation to ensure all services are maintained and knowledge is shared. Proactively maintain and update the infrastructure to ensure security and reliability. Proactively monitor environments to help prevent issues arising. Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance. Support and mentoring of other members of the team to build a strong support service. Desirables Good experience of network and infrastructure monitoring tools. Experience of VOIP and video conferencing. Experience of converged infrastructure / network virtualisation. Experience of network design and documentation. Experience of load balancer technologies. Experience of network hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click the "apply button ". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement. Completed applications must be submitted by 23:55 on 3 August 2026. Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Lead Technical Architect - Infrastructure & Networks Apply before 11:55 pm on Sunday 2nd August 2026 Reference number: 469778 Salary: £60,739 - £69,832 - Plus location allowance £1750 Contract type: Permanent Full-time Location: Hanslope, South East England, MK19 7BH Job summary At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters. Job description Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Use all your specialist technical skills as you help to protect the UKs interests When you join us in this new role, youll have the vital task of delivering infrastructure and network architecture across a range of domains, working on services including automation, monitoring, security and identity management. Working within the Chief Technical Officers Office, the role plays a key part in coordinating resources to support project delivery and operational teams, contributing to governance, technical and operational activities, and helping to shape and manage enterprise architecture across FCDO Services. You'll also develop robust, secure and cost-effective technical designs that align with our strategic objectives and enterprise architecture, provide expert guidance and technical leadership within the Architecture and Delivery teams, and ensure the solutions delivered are scalable, resilient, and meet business and user needs. Youll also take on a broad range of responsibilities, including contributing to the Technical Design Authority by reviewing infrastructure and network proposals and influencing the organisations strategic direction for infrastructure and networking. Other aspects of the role include developing technical roadmaps aligned with technological trends and organisational objectives, maintaining accurate architecture documentation, evaluating emerging technologies, establishing infrastructure and network architecture standards that drive quality, managing a team of technical architects, providing expert guidance to operational teams, mentoring less experienced colleagues, and contributing to design and delivery forums. Develop your career as you help to keep the country safe and secure To be a success in this busy, fast-paced role you should have well developed experience of delivering secure, complex infrastructure and network solutions that align with business and security objectives, and be skilled at incorporating business continuity, disaster recovery and resilience solutions. When it comes to qualifications you should have a degree or equivalent experience in Computer Science or Information Technology, possess professional level certifications, and hold or be willing to work towards a qualification such as TOGAF or ITIL. Capable of translating business and security requirements into secure, efficient and cost-effective designs, you should also have experience of using the TOGAF framework to review and assure complex solutions and produce concise and high quality high and low-level designs. Your knowledge of Azure, M365 and AWS platforms will allow you to architect and govern secure, scalable infrastructures across private, public and hybrid platforms, and you should also have good knowledge of NCSC, GDS and UK Government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards and the Technology Code of Practice. Your excellent communication and interpersonal skills will make you an inspirational coach and manager of our technical architects and specialists, while a track record of deputising for senior technology leaders and engaging with stakeholders and governance forums to provide clear, evidence-based technical advice would be desirable. Discover the support you need to grow your career further But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV). This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. Closing date: 2 August 2026. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation. JBRP1_UKTJ
27/07/2026
Full time
Lead Technical Architect - Infrastructure & Networks Apply before 11:55 pm on Sunday 2nd August 2026 Reference number: 469778 Salary: £60,739 - £69,832 - Plus location allowance £1750 Contract type: Permanent Full-time Location: Hanslope, South East England, MK19 7BH Job summary At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters. Job description Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Use all your specialist technical skills as you help to protect the UKs interests When you join us in this new role, youll have the vital task of delivering infrastructure and network architecture across a range of domains, working on services including automation, monitoring, security and identity management. Working within the Chief Technical Officers Office, the role plays a key part in coordinating resources to support project delivery and operational teams, contributing to governance, technical and operational activities, and helping to shape and manage enterprise architecture across FCDO Services. You'll also develop robust, secure and cost-effective technical designs that align with our strategic objectives and enterprise architecture, provide expert guidance and technical leadership within the Architecture and Delivery teams, and ensure the solutions delivered are scalable, resilient, and meet business and user needs. Youll also take on a broad range of responsibilities, including contributing to the Technical Design Authority by reviewing infrastructure and network proposals and influencing the organisations strategic direction for infrastructure and networking. Other aspects of the role include developing technical roadmaps aligned with technological trends and organisational objectives, maintaining accurate architecture documentation, evaluating emerging technologies, establishing infrastructure and network architecture standards that drive quality, managing a team of technical architects, providing expert guidance to operational teams, mentoring less experienced colleagues, and contributing to design and delivery forums. Develop your career as you help to keep the country safe and secure To be a success in this busy, fast-paced role you should have well developed experience of delivering secure, complex infrastructure and network solutions that align with business and security objectives, and be skilled at incorporating business continuity, disaster recovery and resilience solutions. When it comes to qualifications you should have a degree or equivalent experience in Computer Science or Information Technology, possess professional level certifications, and hold or be willing to work towards a qualification such as TOGAF or ITIL. Capable of translating business and security requirements into secure, efficient and cost-effective designs, you should also have experience of using the TOGAF framework to review and assure complex solutions and produce concise and high quality high and low-level designs. Your knowledge of Azure, M365 and AWS platforms will allow you to architect and govern secure, scalable infrastructures across private, public and hybrid platforms, and you should also have good knowledge of NCSC, GDS and UK Government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards and the Technology Code of Practice. Your excellent communication and interpersonal skills will make you an inspirational coach and manager of our technical architects and specialists, while a track record of deputising for senior technology leaders and engaging with stakeholders and governance forums to provide clear, evidence-based technical advice would be desirable. Discover the support you need to grow your career further But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV). This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. Closing date: 2 August 2026. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation. JBRP1_UKTJ
Lead Technical Architect - Infrastructure & Networks Apply before 11:55 pm on Sunday 2nd August 2026 Reference number: 469778 Salary: £60,739 - £69,832 - Plus location allowance £1750 Contract type: Permanent Full-time Location: Hanslope, South East England, MK19 7BH Job summary At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters. Job description Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Use all your specialist technical skills as you help to protect the UKs interests When you join us in this new role, youll have the vital task of delivering infrastructure and network architecture across a range of domains, working on services including automation, monitoring, security and identity management. Working within the Chief Technical Officers Office, the role plays a key part in coordinating resources to support project delivery and operational teams, contributing to governance, technical and operational activities, and helping to shape and manage enterprise architecture across FCDO Services. You'll also develop robust, secure and cost-effective technical designs that align with our strategic objectives and enterprise architecture, provide expert guidance and technical leadership within the Architecture and Delivery teams, and ensure the solutions delivered are scalable, resilient, and meet business and user needs. Youll also take on a broad range of responsibilities, including contributing to the Technical Design Authority by reviewing infrastructure and network proposals and influencing the organisations strategic direction for infrastructure and networking. Other aspects of the role include developing technical roadmaps aligned with technological trends and organisational objectives, maintaining accurate architecture documentation, evaluating emerging technologies, establishing infrastructure and network architecture standards that drive quality, managing a team of technical architects, providing expert guidance to operational teams, mentoring less experienced colleagues, and contributing to design and delivery forums. Develop your career as you help to keep the country safe and secure To be a success in this busy, fast-paced role you should have well developed experience of delivering secure, complex infrastructure and network solutions that align with business and security objectives, and be skilled at incorporating business continuity, disaster recovery and resilience solutions. When it comes to qualifications you should have a degree or equivalent experience in Computer Science or Information Technology, possess professional level certifications, and hold or be willing to work towards a qualification such as TOGAF or ITIL. Capable of translating business and security requirements into secure, efficient and cost-effective designs, you should also have experience of using the TOGAF framework to review and assure complex solutions and produce concise and high quality high and low-level designs. Your knowledge of Azure, M365 and AWS platforms will allow you to architect and govern secure, scalable infrastructures across private, public and hybrid platforms, and you should also have good knowledge of NCSC, GDS and UK Government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards and the Technology Code of Practice. Your excellent communication and interpersonal skills will make you an inspirational coach and manager of our technical architects and specialists, while a track record of deputising for senior technology leaders and engaging with stakeholders and governance forums to provide clear, evidence-based technical advice would be desirable. Discover the support you need to grow your career further But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV). This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. Closing date: 2 August 2026. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation. JBRP1_UKTJ
27/07/2026
Full time
Lead Technical Architect - Infrastructure & Networks Apply before 11:55 pm on Sunday 2nd August 2026 Reference number: 469778 Salary: £60,739 - £69,832 - Plus location allowance £1750 Contract type: Permanent Full-time Location: Hanslope, South East England, MK19 7BH Job summary At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters. Job description Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey. Providing innovation to government partners Delivering best-in-class solutions Working at the cutting-edge of technology It all matters Use all your specialist technical skills as you help to protect the UKs interests When you join us in this new role, youll have the vital task of delivering infrastructure and network architecture across a range of domains, working on services including automation, monitoring, security and identity management. Working within the Chief Technical Officers Office, the role plays a key part in coordinating resources to support project delivery and operational teams, contributing to governance, technical and operational activities, and helping to shape and manage enterprise architecture across FCDO Services. You'll also develop robust, secure and cost-effective technical designs that align with our strategic objectives and enterprise architecture, provide expert guidance and technical leadership within the Architecture and Delivery teams, and ensure the solutions delivered are scalable, resilient, and meet business and user needs. Youll also take on a broad range of responsibilities, including contributing to the Technical Design Authority by reviewing infrastructure and network proposals and influencing the organisations strategic direction for infrastructure and networking. Other aspects of the role include developing technical roadmaps aligned with technological trends and organisational objectives, maintaining accurate architecture documentation, evaluating emerging technologies, establishing infrastructure and network architecture standards that drive quality, managing a team of technical architects, providing expert guidance to operational teams, mentoring less experienced colleagues, and contributing to design and delivery forums. Develop your career as you help to keep the country safe and secure To be a success in this busy, fast-paced role you should have well developed experience of delivering secure, complex infrastructure and network solutions that align with business and security objectives, and be skilled at incorporating business continuity, disaster recovery and resilience solutions. When it comes to qualifications you should have a degree or equivalent experience in Computer Science or Information Technology, possess professional level certifications, and hold or be willing to work towards a qualification such as TOGAF or ITIL. Capable of translating business and security requirements into secure, efficient and cost-effective designs, you should also have experience of using the TOGAF framework to review and assure complex solutions and produce concise and high quality high and low-level designs. Your knowledge of Azure, M365 and AWS platforms will allow you to architect and govern secure, scalable infrastructures across private, public and hybrid platforms, and you should also have good knowledge of NCSC, GDS and UK Government security frameworks, including Secure by Design, Cloud Security Principles, Government Functional Standards and the Technology Code of Practice. Your excellent communication and interpersonal skills will make you an inspirational coach and manager of our technical architects and specialists, while a track record of deputising for senior technology leaders and engaging with stakeholders and governance forums to provide clear, evidence-based technical advice would be desirable. Discover the support you need to grow your career further But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need. Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting (DV). This role is a reserved post and applications are only being accepted from single nationality candidates and not dual nationals. Closing date: 2 August 2026. It takes a diverse team to protect a diverse world The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation. JBRP1_UKTJ
