142 jobs found

Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Axiom Technologies is a Global IT Services partner supporting medium to large scale enterprises. Please visit our website for more information about what we do at . We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Key Responsibilities: Provide first and second level support for desktops, laptops, printers, and mobile devices. Respond to service requests and incidents via ticketing system, phone, or in person. Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.). Set up and configure new employee workstations, including user accounts and permissions. Maintain asset inventory and ensure accurate documentation of IT equipment. Assist with onboarding/offboarding of employees from a technical perspective. Support remote users with VPN, remote desktop, and connectivity issues. Collaborate with other IT teams on escalated issues or project related tasks. Follow security protocols and assist with antivirus, patching, and data protection policies. Qualifications Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem solving abilities. Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). Working Conditions: On site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after hours support may be needed during maintenance windows or emergencies.

Role Overview We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day to day IT operations within the office environment. This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH. Key Responsibilities - Jira Platform & ITSM Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms Provide end user support, including troubleshooting issues and responding to service requests Configure and manage projects, issue types, workflows, screens, schemes, and permissions Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management) Manage SLAs, queues, and service request catalogues within JSM Build, maintain, and optimise Jira Automation rules to improve efficiency Administer user access, roles, and permission models aligned to best practices Ensure data integrity and consistency across Jira instances Create and maintain dashboards and reports for KPI tracking and SLA performance Key Responsibilities - IT Operations (BAU Office Support) Provide hands on IT support for office users, including walk up support and desk side troubleshooting Support device provisioning, setup, and lifecycle management (laptops, peripherals) Assist with inventory management including tracking and auditing of IT assets Maintain meeting room technology and office IT infrastructure Support day to day IT service desk activities Required Skills & Experience - Core 3 to 5 years hands on experience with Jira (Cloud preferred) is required Strong understanding of workflows, issue types, and permissions Experience in IT Operations or Service Desk environments Strong troubleshooting and problem solving skills Effective communication and stakeholder engagement Required Skills & Experience - P2 Level Experience configuring workflows, schemes, and custom fields Experience with Jira Automation Knowledge of Jira Service Management concepts Exposure to Incident, Request, and Change Management Desirable Familiarity with SSO (Entra ID, Okta), APIs, and third party integrations Success Measures Improved SLA adherence and reporting accuracy Increased automation and ticket deflection High end user satisfaction Accurate asset inventory management Standardised and scalable Jira configurations Career Level Context Operates independently on defined tasks Balances Jira platform work and IT operations Handles moderate complexity systems Collaborates with senior engineers (P3)

the company has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Software Development function creates and maintains applications, frameworks and other software components to deliver to business requirements. Developers conceive, specify, design, engineer, document, test, and deliver bug fixes as needed to provide high quality software solutions. Each Development team is aligned to one of the company's business divisions and works with a corresponding Business Technology and Application Support team. The Role As a hands on Salesforce Developer and Functional Architect, you will be responsible for defining, designing, and delivering end to end Salesforce solutions, combining strategic functional leadership with hands on configuration and build responsibilities. This role bridges business and technology while actively contributing to solution implementation on the platform. The role ensures that business requirements are translated into scalable, user centric solutions, while also directly configuring and delivering core platform capabilities such as data models, automation, and security. This position is ideal for professionals who can own the solution from concept through to build and deployment. Vacancy Number: VN2902 Overall Responsibilities Solution Design & Architecture Define end to end Salesforce functional solutions aligned with business objectives Design scalable data models, business processes, and user journeys Ensure solutions adhere to Salesforce best practices and enterprise architecture Translate business requirements into high level solution designs and functional specifications Hands On Configuration & Build Configure Salesforce platform components including objects, fields, and relationships Build automation using Flows, validation rules, and approval processes Implement security models (profiles, permission sets, sharing rules) Develop reports and dashboards to meet business needs Ensure solutions are practical, optimised, and maintainable through direct involvement in build Administrative & Operational Support Support day to day Salesforce administrative activities alongside project delivery Manage data requests, including data uploads, cleansing, and maintenance Create and maintain reports and dashboards to support business insights and decision making Assist with user management, access requests, and basic system administration tasks Respond to ad hoc business requests and provide timely operational support Stakeholder Engagement & Requirement Management Conduct workshops and discovery sessions with business stakeholders Gather, analyse, and document business requirements Convert requirements into user stories with clear acceptance criteria Act as a trusted advisor to stakeholders, providing guidance on Salesforce capabilities and constraints Vendor & Partner Management Manage relationships with external vendors and implementation partners Provide clear functional direction and oversight to vendor teams Review and validate vendor deliverables for quality and alignment to standards Track vendor performance against scope, timelines, and SLAs Act as the primary functional liaison between internal teams and external partners Governance & Best Practices Establish and enforce Salesforce design and configuration standards Ensure solutions are scalable, secure, and aligned with long term strategy Maintain documentation and promote consistency across implementations Identify and mitigate risks, technical debt, and design gaps Delivery, Testing & Support Support full delivery lifecycle including build, SIT, UAT, and deployment Ensure solutions meet business expectations and quality standards before release Provide post go live support and drive continuous improvements Troubleshoot issues and implement enhancements The company may require you to carry out other duties from time to time. Competencies, Skills and Experience Essential Experience working within the Salesforce ecosystem, across functional, development, administrative, and solution delivery roles Proven ability to design and configure solutions, including objects, fields, flows, validation rules, and security models Solid understanding of Salesforce data modelling, security, and reporting Experience translating business requirements into functional designs, user stories, and solutions Strong stakeholder engagement and workshop facilitation skills Hands on experience with Salesforce administration, including: Data management (data loads, cleansing, maintenance) Report and dashboard creation, and user access and system administration Experience delivering solutions across the full lifecycle (design, build, test, deploy, support) Ability to enforce Salesforce best practices and governance standards Experience working in Agile delivery environments Strong problem solving, communication, and interpersonal skills Ability to balance architecture responsibilities with hands on delivery Desirable Experience managing vendors, system integrators, or implementation partners Familiar with Salesforce development, including Apex classes, triggers, and Lightning Web Components (LWC), enabling scalable and efficient solutions across the platform. Previous experience in a Functional Developer, Lead, or Architect role Experience working with complex integrations Knowledge of release management and DevOps processes Experience mentoring or leading junior team members Familiarity with industry specific Salesforce solutions (e.g., Financial Services, Retail, etc.) Salesforce certifications (e.g., Administrator, Advanced Admin, Business Analyst, Sales/Service Cloud Consultant) Experience driving user adoption and change management initiatives Competencies A collaborative team player, approachable, self sufficient and able to positively influence the working environment. Demonstrates curiosity and a continuous improvement mindset. Resilient in a challenging, fast paced environment. Excels at building relationships, networking, and influencing stakeholders at all levels. Strategic collaborator with insight and agility, able to anticipate future challenges and ensure operational effectiveness. Conduct Rules Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Be collaborative by working together across the organisation, we foster teamwork, can better respond to challenges and successfully deliver for our clients Act with integrity we pride ourselves on our honesty and high ethical standards. We apply these values when working with all our clients, colleagues and other stakeholders Be adaptable and entrepreneurial we embrace change as markets evolve to constantly increase our efficiency and create innovative solutions for our clients. We are interested in the world around us and inquisitive about understanding the challenges and opportunities our clients face. Be respectful how we treat each other, and our clients says everything about who we are. We always act respectfully and treat people fairly in everything we do. Nurture talent we aim to grow our own talent and make the company the place ambitious, hardworking and talented people choose to build their career. This means giving and taking stretch opportunities, taking risks, and committing to career development and support - for ourselves and our teams. Adaptable and Nimble Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. The company is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also . click apply for full job details

Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)

Location: Swinderby, Lincolnshire Salary:35 -37k Hours: 40 Hours Per Week (Minimum 4 days a week on site) About Kisimul At Kisimul we're dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development. The Role We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment. This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience. Key Responsibilities Manage incidents and service requests through to resolution, ensuring agreed service levels are met. Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support. Accurately log, update, and maintain tickets within the Helpdesk system. Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary. Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices. Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management. Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards. Maintain accurate IT asset records, system documentation, and support materials. Support the implementation of IT changes, upgrades, and system improvements. Contribute to knowledge sharing and continuous service improvement initiatives. Plan, coordinate, and carry out site visits and on-site support activities. Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available. Conduct site surveys and assess technology requirements for new and existing locations. Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling. Implement VLANs and structured configurations from documented designs. Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities. What We're Looking For 3-5 years' experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues. Experience working within a structured ticketing environment and managing workloads against defined service levels. Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users. Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies. Good knowledge of user identity and access management, including account administration, permissions management, and security best practices. Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting. Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting. Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects. Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision. Full UK driving licence and willingness to travel between sites Willingness to undertake an Enhanced DBS check Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications. Previous experience working within a multi-site organisation or field-based support role. Experience with VoIP and telephony platforms. Understanding of backup, disaster recovery, and business continuity solutions. Awareness of cybersecurity best practices, endpoint security, and compliance standards. Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools. Experience using PowerShell or scripting to support administration and automation tasks. Blue Light Card :Which gives you access to discounts in over 15,000 venues UK wide Refer a friend : Earn up to £500 for every successful hire. Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discountsfrom over 150 retailers. Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference. Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them. Free DBS Check s:We cover the cost so you can start worry-free. About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. At Kisimul, we're committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply - your unique background, perspective, and potential might be exactly what we're looking for All roles are subject to an enhanced DBS check. If you're ready to invest in your future and make a meaningful impact,

IT ADMINISTRATOR London UK The Role The IT Systems Administrator is part of a team of global IT Support specialists and be responsible for the administration and maintenance of all corporate servers, network infrastructure, and desktop systems at regional site. The candidate who fills this position will be responsible for supporting all aspects of Side's Active Directory domains, Windows, Mac and Linux Servers, Network Systems and Infrastructure, PC and Mac desktops, mobile devices, and IT Operations at the locale. The candidate will work within the globally dispersed Global Technology & Information Security team and report to the regional Manager of Information Technology. The successful candidate will have prior experience working with technology in Software QA environments, and have solid knowledge of Information Security practices and methodologies as they apply to ISO27001 and PCI-DSS. What You'll Be Doing Manage and monitor corporate computing environment including but not limited to: Active Directory Service Network Routers, Switches, Security Appliances, and Wireless Access Points Office 365 setup and administration Intune (MDM) User Account Administration Data integrity and backup E-mail and Content filtering systems Windows/Apple/Linux Servers and Desktops, mobile devices and game consoles IT Asset Inventory Management of the Office 365 environment including Office, Exchange, SharePoint and Skype for Business. As a team with other IT staff members, provide 24x7 support coverage for all workstations and servers at the regional site. Participate in 24x7 on call rotation schedule. Knowledge of network routing and redundancy principles and practices in a multilayer network. Experience configuring and troubleshooting Fortinet firewalls. Ensure Information Security controls are implemented and adhered to. Assist other members of the IT Staff and Executive Management team with all Information Security reporting and audit initiatives. Produce regular reports for systems utilization and up-time. Support objectives of the Global Technology and Information Security department. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions. What We're Looking For Fluent in English. 5 years' experience in QA/Technical Support/Contact Center environment. Active Directory and Office 365 experience required. Windows server administration experience including configuration and management of federated Active Directory and Azure, DNS, DHCP, IIS, FTP and PKI. experience with Cisco network switches and security appliances, network infrastructure and cable plant management, CCNA/MCSE certifications preferred Experience in Fortinet firewalls and configurations 5 years' experience with Windows, VMWare, Mac and Linux servers Knowledge in TCP/IP Networking (Structured cabling, patching and Cisco configuration) Knowledge of ISO 27001 and PCI-DSS, requirements, and experience working through the compliance process. Strong analytical, interpersonal, communication (written and verbal) and organization skills required. Strong and effective team communication and problem-solving skills within a globally dispersed organization and able to work with minimal supervision, need to be self-driven. B.S. CS, EE or related technical degree. Equivalent experiences will be considered. Ability to establish and maintain effective working relationships Ability to lift up to 25 kg. What We Offer Competitive salary with performance base incentives Fulltime and permanent position Comprehensive Group Insurance coverage Paid vacation and sick leave Flexible work schedule Growth opportunities Who We Are Side is a global services company that collaborates with video game developers and publishers through outsourced production services. We started 25 years ago and since then, have grown exponentially year-on-year to where we are today. Our history is in gaming, and we are gamers at heart. In our time within the games industry, we have worked on over 1500 titles across all genres and all platforms, including 8 out of the past 10 Game-Of-The-Year-winning titles. We have grown rapidly over the past few years and now have 35 sites spanning the globe. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market.

3rd Line Support Engineer - Projects & BAU VMWare/O365 Location: West Midlands Industry: IT Salary: £32,000 - £38,000 per annum + Pension, Health Posted: 18/09/2018 Overview IT Support Engineer, IT Systems Administrator, 3rd Line Engineer, Office 365, VM Ware, Windows Server , Linux, Cisco, Microsoft Infrastructure Engineer, Active Directory, SQL Server, Scripting - 35K We are looking for an experienced 3rd Line Support Engineer to work with VM Ware, Windows Server , and Office 365. The role will involve remote and deskside support, strong communication, and an ability to work across multiple technology environments. Within the next 18 months there will be significant project work. Key Responsibilities Provide technical expertise in Windows Server , VM Ware, Office 365, and SQL Server. Deliver excellent customer service and experience. Manage asset inventory of hardware and software. Build and deploy server architecture with supporting documentation in line with company standards. Provide support during defined maintenance weekends as required. Analyse current resourcing usage and future requirements to ensure resources and systems meet IT service targets. Monitor performance against contractual service targets and take appropriate action to achieve targets. Build strong partnership relationships with customers. Qualifications & Skills Experience with VM Ware. Experience with Windows Server . Comfortable working with Office 365. Knowledge of Linux and Cisco networking is desirable. Scripting skills such as PowerShell for software releases are desirable. Strong technical aptitude and communication skills. Benefits Up to £38,000 salary, 25 days holiday, pension, free car parking, and health benefits. Modern office facility commutable from Coventry, Leicester & Loughborough. Contact Recruiter: Jo Bevington Phone: Email: Equal Opportunity Candidates of all ages and backgrounds will be considered for this role.

IT Desktop Support - Healthcare - EdinburghEdinburgh, ScotlandFind out how well you match with this jobJob IDJR119672 The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. You must have the Right to Work in the UK. Sponsorship is not available for this role IT Desktop Support - Healthcare - Edinburgh This position is based full-time at our Edinburgh office and requires onsite attendance 5 days per week. Internal job title: Desktop Support Specialist 2. Meet the team: The Desktop Support Team is composed of highly skilled specialists dedicated to ensuring technology needs are met with efficiency and expertise. Each member brings a unique set of skills and a passion for solving technical challenges. From hardware imaging and updates to troubleshooting issues & software installations, our team is here to provide prompt and reliable support. We pride ourselves on our ability to communicate effectively with users of all technical levels. Our goal is to keep the Dexcom workforce running seamlessly so they can focus on their core responsibilities. Whether they are facing a minor glitch or a major technical hurdle, you can count on us to be there every step of the way.Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary. Where you come in: You will provide first-line and hands-on desktop support for colleagues across the site, ensuring issues are resolved quickly, professionally, and in line with agreed service levels. You will troubleshoot, configure, and support laptops, desktops, mobile devices, printers, meeting room technology, and standard business applications. You will support device provisioning, imaging, deployment, hardware refresh activity, and asset lifecycle processes. You will use ServiceNow to manage incidents and requests, maintaining clear updates, accurate categorization, and strong ticket ownership. You will partner with local and regional IT teams to support office, manufacturing, and business-critical technology needs. You will deliver positive customer experience by communicating clearly, setting expectations, and following through to resolution. You will contribute to continuous improvement by identifying recurring issues, sharing knowledge, and supporting standardised support processes. What makes you successful: You have strong technical knowledge of Windows 11, macOS, Microsoft 365, desktop hardware, peripherals, and common enterprise applications. You bring you experience troubleshooting desktops, laptop, mobile, network connectivity, printer, and meeting room technology issues. You have working knowledge of endpoint management tools such as Microsoft Intune, SCCM, or similar platforms. You are confident managing incidents and service requests through an ITSM tool such as ServiceNow, with a focus on SLA performance and accurate documentation. You bring a customer-focused mindset with excellent communication skills and the ability to support users with varying levels of technical knowledge. You have strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced support environment. Your ability to work independently while collaborating effectively with local, regional, and global IT teams. You have the relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft 365 Certified: Endpoint Administrator, or equivalent practical experience. What you'll get: A front row seat to life changing CGM technology. Learn about our brave community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5% Experience and Education Requirements: Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Application Support (SQL) - up to £34k + benefits - Nottingham Are you an IT Analyst or IT Administrator who enjoys analysis and breaking things down and have good problem solving skills? Do you have software support/IT analyst experience as well as extensive SQL Server skills, are able to write and understand queries? Do you have an interest in data analysis? Do you have excellent customer service skills and are comfortable engaging with customers at 3rd line support level? This Global Client in the East Midlands is looking for a skilled technical analyst with solid experience in writing SQL queries, reporting and analysis. Working within a support environment you will get involved at 3rd line level and will have some client contact. This client offers excellent training so not only will you be trained on their products so you can offer the best support possible but also have the opportunity to progress towards formal qualifications. Ultimately you will investigate, analyse and resolve customer tickets. Responsibilities as the go to SQL Support Analyst will include data analysis, writing SQL queries, supporting at a 3rd line level and working with customers. Key responsibilities: SQL / data analysis - using Microsoft SQL Server querying skills, along with spreadsheets and internal tools, to analyse data for complex support issues; writing ad hoc SQL queries for Service Desk operations Providing root cause investigation reports and major incident reports, as required and will ideally have Stored Procedures and T SQL/TSQL/Transact SQL knowledge Producing KPIs and work to SLA's Assisting with investigations of latency and performance Monitoring the Service Dashboard and responding to alerts raised You should be an excellent communicator, self starter, have the ability to manage client expectations and have excellent attention to detail. This role is based out of their Nottingham site. Commutable from Sheffield, Chesterfield, Derby and Mansfield. This client is a very strong and stable organisation with some exciting future plans. Smashing all company targets and very much looking forward. An Enterprise Software Development house with a massive success story in the UK and embarking on an international journey. There is an attractive salary on offer (up to £34k dependant on experience) and benefits package including Pension, Free Parking, Health, Training, modern office facility and free parking, as well as future career progression. There are ongoing performance and salary reviews so plenty of opportunity to grow on this initial base. If this is the new role you are looking for and you think you are a suitable candidate, please submit your CV for review or contact Bryn Evans on: . Candidates of all ages and backgrounds will be considered for this Job. Ascent People LTD is acting as an employment agency in respect to this vacancy. Recruiter Bryn Evans Phone: Email:

IT Systems Administrator - VMware, O365, Win 2016 Location: West Midlands Industry: IT Salary: £30000 - £35000 per annum + Pension, Health, 25 days off Posted: 03/04/2018 Description IT Support Engineer, Office 365/Exchange, VMware, Windows Server , Microsoft Infrastructure Engineer, Active Directory, SQL Server, Scripting - 35K Key Requirements Experience working with VMware Experience with Windows Server Comfortable working with Office 365 and scripting in PowerShell or similar Role Overview We have a 2nd/3rd Line Support role with an IT UK Success Story. This is an internal IT role. We are looking for good all rounders, engineers that can work in multiple technology environments, can engage with users remotely and deskside - good communicators. Knowledge of VMware is required alongside O365. Any scripting skills such as PowerShell for software release is ideal but not a necessity. Contact me on 0-7-7-9-1-6-1-5-7-0-3 to obtain job spec and client info. Responsibilities Technical expertise in: Windows Server , VMware, Office 365, RDBMS SQL Server Deliver excellent customer service and experience Asset management of hardware and software Build and deploy server architecture with supporting documentation in line with company standards Provide support at all defined maintenance weekends as required by the business Contribute to analysis of current resourcing usage and future requirements to ensure resources and systems are at the correct level to achieve IT Service target Monitor performance against contractual service targets and take appropriate action to deliver to IT Service target Build strong partnership relationships with customers Apart from a strong technical aptitude, personality and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is key. Salary & Benefits Up to £35K per annum, 25 days holiday, Pension, Free Car Parking and Health. Modern office facility commutable from Coventry, Leicester & Loughborough. If you believe you fit the role, please apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. If you don't have a CV ready, just send me an email and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Jo Bevington Phone: Email:

Service Desk AdministratorApplylocations: St. Ives, Cambridgeshire, United Kingdomtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: 24 July 2026 (15 days left to apply)job requisition id: Req Where Performance Meets Purpose Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.# Are you a customer-focused administrator with excellent attention to detail and a passion for problem-solving? We're looking for an Service DeskAdministrator to join our Service Desk team, supporting colleagues across the UK, EMEA, and global offices. About the Role Reporting to the Service Desk Team Leader , you will be the first point of contact for IT support requests, ensuring incidents are logged, prioritised, and routed efficiently. You'll play a vital role in maintaining system integrity, supporting users, and helping keep business-critical operations running smoothly. Key Responsibilities Monitor and manage incoming IT support requests via phone, email, and call management systems. Log, prioritise, and assign incidents to the appropriate support teams. Provide first-line support, including password resets and basic system checks. Escalate business-critical issues promptly to ensure rapid resolution. Process daily exception reports and maintain the integrity of the AS400 system and its data. Prepare and coordinate AS400 system access requests. Respond to software and integration error notifications, carrying out initial investigations and escalating where necessary. Proactively communicate system updates and provide guidance to users when required. What We're Looking For Minimum of 6 GCSEs , including English and Maths (Grade C/4 or above) Strong customer service and communication skills, with the ability to interact professionally with colleagues at all levels Excellent attention to detail and organisational skills A reliable, flexible, and enthusiastic approach to work Ability to prioritise tasks and work effectively in a fast-paced environment Additional Information This is a fully onsite role based in St Ives . The office is located on the first floor, so applicants should be comfortable using stairs. Our Commitment to You At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts. Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.Pay Range: £27,450.00-£30,500.00 Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation. EEO and Additional Statements Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled. Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us. Acushnet Company participates is E-Verify. Please click here for more details.

Reference: JUL Expiry date: 15:26, Tue, 4th Aug 2026 Location: Huddersfield Benefits: Quarterly Bonus Location: Huddersfield Salary: £24,854 Working hours:37.5/ week. Monday-Friday between 8:00-17:00 Are you a passionate about Customer Service with a keen eye for detail? Do you want to be part of a forward-thinking company that can offer a range of exciting career opportunities? Joining our team as a Total Loss Administrator, you'll ensure vehicle inspections are scheduled promptly, reviewing claims, and making decisions while working closely with our in-house engineers. With a proactive approach, you'll manage claims efficiently, engage in challenging conversations with our repair network, insurers, fleet, and third-party customers, and tailor processes for optimal client satisfaction. Your inventive solutions will expedite claims settlements while maintaining exceptional customer service standards. Join FMG as a Total Loss Administrator and enjoy some outstanding benefits Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include Salary -Starting from £24,854.98 per annum with opportunity to increase as your experience grows, enhanced by a generous bonus scheme based on your individual and business performance. Annual Leave -Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday! Pension - Employer contributions of 3% Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Community - Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Stream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About You You'll be self-motivated, with an eye for detail and proven problem-solving skills. You'll gain genuine satisfaction from finding ways to continually provide exceptional customer service. You're an outstanding communicator, have strong questioning and listening skills, together with excellent negotiation skills. You're able to challenge information to get the best result for our customer whilst quickly developing rapport with customers and suppliers over the phone. You're comfortable working on computers, including the use of bespoke systems along with Microsoft packages. Experience in the insurance industry would be advantageous but is not essential as all training will be provided. About Us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.