Service Improvement TechnicianApplylocations: Chatterton Towertime type: Full timeposted on: Posted Todayjob requisition id: R38729 Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experienceAt Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We ensure water is clean and hygienic and supplied to customer taps"If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services.Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: • Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI • Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency • Assist with quality checking data and preparing information for senior leadership and operational review meetings • Support Service Improvement Analysts with business improvement projects and initiatives • Document current and future-state processes to support operational excellence and continuous improvement • Maintain project documentation, action logs, trackers, and meeting records • Coordinate meetings, workshops, presentations, and stakeholder communications • Build positive relationships with operational managers, field teams, and support functions across the business • Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows • Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements • Maintain accurate documentation relating to reporting systems, digital tools, and operational processes • Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? • Strong organisational and planning skills with the ability to manage multiple priorities • Excellent written and verbal communication skills • High attention to detail and commitment to producing accurate work • Strong analytical skills with the ability to interpret and present data effectively • Excellent stakeholder engagement and relationship-building skills • A proactive approach to problem solving and continuous improvement • Confidence learning and using new systems, technologies, and digital tools • Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours • Experience using Microsoft Office applications, particularly Excel • Experience supporting reporting, administration, or operational processes • Experience coordinating projects, actions, or improvement activities • Experience using Power BI for reporting and data visualisation • Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial • Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable • Educated to A-Level standard or equivalent qualification • Strong attention to detail with the ability to maintain accurate records and documentation • Naturally curious with a desire to improve processes and ways of working • Enjoy working as part of a supportive team while maintaining accountability for your own work • Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:• Bonus scheme • Private healthcare • Competitive pension scheme • Up to 26 days annual leave, increasing with length of service • Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.If you think this is the next step for your career, apply today! Closing Date: 6th August 2026 About UsWe are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team 'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter - tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice.Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
26/07/2026
Full time
Service Improvement TechnicianApplylocations: Chatterton Towertime type: Full timeposted on: Posted Todayjob requisition id: R38729 Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experienceAt Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We ensure water is clean and hygienic and supplied to customer taps"If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services.Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: • Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI • Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency • Assist with quality checking data and preparing information for senior leadership and operational review meetings • Support Service Improvement Analysts with business improvement projects and initiatives • Document current and future-state processes to support operational excellence and continuous improvement • Maintain project documentation, action logs, trackers, and meeting records • Coordinate meetings, workshops, presentations, and stakeholder communications • Build positive relationships with operational managers, field teams, and support functions across the business • Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows • Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements • Maintain accurate documentation relating to reporting systems, digital tools, and operational processes • Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? • Strong organisational and planning skills with the ability to manage multiple priorities • Excellent written and verbal communication skills • High attention to detail and commitment to producing accurate work • Strong analytical skills with the ability to interpret and present data effectively • Excellent stakeholder engagement and relationship-building skills • A proactive approach to problem solving and continuous improvement • Confidence learning and using new systems, technologies, and digital tools • Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours • Experience using Microsoft Office applications, particularly Excel • Experience supporting reporting, administration, or operational processes • Experience coordinating projects, actions, or improvement activities • Experience using Power BI for reporting and data visualisation • Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial • Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable • Educated to A-Level standard or equivalent qualification • Strong attention to detail with the ability to maintain accurate records and documentation • Naturally curious with a desire to improve processes and ways of working • Enjoy working as part of a supportive team while maintaining accountability for your own work • Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:• Bonus scheme • Private healthcare • Competitive pension scheme • Up to 26 days annual leave, increasing with length of service • Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.If you think this is the next step for your career, apply today! Closing Date: 6th August 2026 About UsWe are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team 'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter - tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice.Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experience At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps" If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services. Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work. This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency Assist with quality checking data and preparing information for senior leadership and operational review meetings Support Service Improvement Analysts with business improvement projects and initiatives Document current and future-state processes to support operational excellence and continuous improvement Maintain project documentation, action logs, trackers, and meeting records Coordinate meetings, workshops, presentations, and stakeholder communications Build positive relationships with operational managers, field teams, and support functions across the business Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements Maintain accurate documentation relating to reporting systems, digital tools, and operational processes Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? Strong organisational and planning skills with the ability to manage multiple priorities Excellent written and verbal communication skills High attention to detail and commitment to producing accurate work Strong analytical skills with the ability to interpret and present data effectively Excellent stakeholder engagement and relationship-building skills A proactive approach to problem solving and continuous improvement Confidence learning and using new systems, technologies, and digital tools Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours Experience using Microsoft Office applications, particularly Excel Experience supporting reporting, administration, or operational processes Experience coordinating projects, actions, or improvement activities Experience using Power BI for reporting and data visualisation Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable Educated to A-Level standard or equivalent qualification Strong attention to detail with the ability to maintain accurate records and documentation Naturally curious with a desire to improve processes and ways of working Enjoy working as part of a supportive team while maintaining accountability for your own work Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include: Bonus scheme Private healthcare Competitive pension scheme Up to 26 days annual leave, increasing with length of service Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong. Closing Date: 6th August 2026
26/07/2026
Full time
Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experience At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps" If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services. Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work. This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency Assist with quality checking data and preparing information for senior leadership and operational review meetings Support Service Improvement Analysts with business improvement projects and initiatives Document current and future-state processes to support operational excellence and continuous improvement Maintain project documentation, action logs, trackers, and meeting records Coordinate meetings, workshops, presentations, and stakeholder communications Build positive relationships with operational managers, field teams, and support functions across the business Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements Maintain accurate documentation relating to reporting systems, digital tools, and operational processes Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? Strong organisational and planning skills with the ability to manage multiple priorities Excellent written and verbal communication skills High attention to detail and commitment to producing accurate work Strong analytical skills with the ability to interpret and present data effectively Excellent stakeholder engagement and relationship-building skills A proactive approach to problem solving and continuous improvement Confidence learning and using new systems, technologies, and digital tools Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours Experience using Microsoft Office applications, particularly Excel Experience supporting reporting, administration, or operational processes Experience coordinating projects, actions, or improvement activities Experience using Power BI for reporting and data visualisation Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable Educated to A-Level standard or equivalent qualification Strong attention to detail with the ability to maintain accurate records and documentation Naturally curious with a desire to improve processes and ways of working Enjoy working as part of a supportive team while maintaining accountability for your own work Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include: Bonus scheme Private healthcare Competitive pension scheme Up to 26 days annual leave, increasing with length of service Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong. Closing Date: 6th August 2026
About The Role We're looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. Senior Delivery Managers are the backbone that support the project teams we work with. They are decisive, action-oriented individuals who help their teams prioritise the right work at the right time. Senior Delivery Managers drive pace within their project teams, often aligning to complex policy and programme deadlines in a fast-paced environment. They work hard to ensure teams are clear on goals, their individual roles, and communicate their work to stakeholders. Senior Delivery Managers will hold responsibility for budgets, margins, and risks affiliated with their projects and programmes. Senior Delivery Managers are very comfortable with time management and prioritisation of their own work, sometimes managing multiple projects and teams simultaneously. Senior Delivery Managers are experienced in establishing and maintaining agile ways of working in teams and organisations, and can work effectively with all roles found in a multidisciplinary team. They are comfortable leading technical and design-focused projects, and balance the need to deliver at pace with the importance of meeting user needs. Senior Delivery Managers can work across the entire product lifecycle from discovery to alpha, and from private and public beta to live, and recognise that projects and teams may require different support based on those phases Senior Delivery Managers will hold line management responsibilities for more junior members of staff, usually Delivery Managers and Business Analysts. They also will mentor and coach members of their project teams, regardless of their roles. Senior Delivery Managers will be active contributors to the Delivery Community of Practice at TPXimpact, where the delivery team share approaches, collectively address problems, and discuss best practices. Senior Delivery Managers will also contribute to the growth of accounts, identifying possible opportunities for onsell and upsell. They will contribute to writing bids, pitching for new work, look for ways to highlight TPXimpact's ability to deliver effectively, and contribute to long-term strategy of the organisations we work with. Dimensions Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line with our project guidance. Headcount: Leading multidisciplinary delivery teams on medium sized to larger project work. Resource complexity and nature of work teams: Overseeing project teams including internal staff and external associates. Problem solving responsibility and complexity: Overcoming project obstacles and ensuring successful delivery. Change management requirements: Implementing continuous improvement initiatives and agile methodologies. Internal / External interactions: Regular engagement with client stakeholders and internal teams. Strategic timeframe: Managing projects with a continuous improvement approach ensuring solutions are sustainable over the long term About You Responsibilities Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success. Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together. Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities. Support the professional development and continuous improvement of mid-weight delivery managers. Actively participate and support the development of a high-functioning Delivery Community of Practice. Engage and communicate effectively with client stakeholders. Consistently implement the defined delivery methodology to a high standard. Identify obstacles and help the delivery team to overcome them. Focus the project team on what is most important to the delivery of our products and services. Encourage and facilitate continuous improvement of our projects. Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects. Work effectively across multiple client projects and teams. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise Professional knowledge and experience Essential Demonstrable experience in project management or delivery management roles. Strong understanding of agile and lean practices. Excellent communication and interpersonal skills, capable of engaging client stakeholders. Experience in financial management and budget setting in project environments. Ability to manage multiple parts of the product life cycle. Desirable An understanding of the GDS Service Standards and DDaT Framework Experience working with different levels of government and sectors like planning, health, and utilities Behaviours and PACT values Strategic thinking and alignment with business objectives Adaptability to changing priorities and business needs Strong customer-centric approach to delivery Innovation and continuous improvement mindset High level of integrity and accountability Enthusiasm to contribute to the delivery practice and TPX more broadly Technical skills Agile methodologies: Hands-on experience with agile methodologies and tools Risk management: Experience in identifying and managing project risks Financial forecasting: Skilled in budget management and financial forecasting Process improvement: Ability to challenge and improve project processes Planning: Experienced in leading planning processes in project environments Strengths, drivers and traits (to follow) Strong leadership and team management skills Proactive problem-solving approach High level of resilience and adaptability Passion and commitment to quality and excellence in delivery Strong customer-centric and people first approach About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. Benefits include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
26/07/2026
Full time
About The Role We're looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. The Senior Delivery Manager will be accountable for the effective delivery of complex projects within their portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. Senior Delivery Managers are the backbone that support the project teams we work with. They are decisive, action-oriented individuals who help their teams prioritise the right work at the right time. Senior Delivery Managers drive pace within their project teams, often aligning to complex policy and programme deadlines in a fast-paced environment. They work hard to ensure teams are clear on goals, their individual roles, and communicate their work to stakeholders. Senior Delivery Managers will hold responsibility for budgets, margins, and risks affiliated with their projects and programmes. Senior Delivery Managers are very comfortable with time management and prioritisation of their own work, sometimes managing multiple projects and teams simultaneously. Senior Delivery Managers are experienced in establishing and maintaining agile ways of working in teams and organisations, and can work effectively with all roles found in a multidisciplinary team. They are comfortable leading technical and design-focused projects, and balance the need to deliver at pace with the importance of meeting user needs. Senior Delivery Managers can work across the entire product lifecycle from discovery to alpha, and from private and public beta to live, and recognise that projects and teams may require different support based on those phases Senior Delivery Managers will hold line management responsibilities for more junior members of staff, usually Delivery Managers and Business Analysts. They also will mentor and coach members of their project teams, regardless of their roles. Senior Delivery Managers will be active contributors to the Delivery Community of Practice at TPXimpact, where the delivery team share approaches, collectively address problems, and discuss best practices. Senior Delivery Managers will also contribute to the growth of accounts, identifying possible opportunities for onsell and upsell. They will contribute to writing bids, pitching for new work, look for ways to highlight TPXimpact's ability to deliver effectively, and contribute to long-term strategy of the organisations we work with. Dimensions Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line with our project guidance. Headcount: Leading multidisciplinary delivery teams on medium sized to larger project work. Resource complexity and nature of work teams: Overseeing project teams including internal staff and external associates. Problem solving responsibility and complexity: Overcoming project obstacles and ensuring successful delivery. Change management requirements: Implementing continuous improvement initiatives and agile methodologies. Internal / External interactions: Regular engagement with client stakeholders and internal teams. Strategic timeframe: Managing projects with a continuous improvement approach ensuring solutions are sustainable over the long term About You Responsibilities Accountable for the successful delivery of complex projects, managing client expectations while ensuring commercial success. Build and maintain multidisciplinary delivery teams, ensuring they are motivated, collaborating, and working well together. Assist in the management of client accounts, identifying opportunities to grow revenues through project extensions or new opportunities. Support the professional development and continuous improvement of mid-weight delivery managers. Actively participate and support the development of a high-functioning Delivery Community of Practice. Engage and communicate effectively with client stakeholders. Consistently implement the defined delivery methodology to a high standard. Identify obstacles and help the delivery team to overcome them. Focus the project team on what is most important to the delivery of our products and services. Encourage and facilitate continuous improvement of our projects. Provide regular project and resource updates to Resource Managers and Heads of Delivery Management to plan and resource upcoming projects. Work effectively across multiple client projects and teams. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise Professional knowledge and experience Essential Demonstrable experience in project management or delivery management roles. Strong understanding of agile and lean practices. Excellent communication and interpersonal skills, capable of engaging client stakeholders. Experience in financial management and budget setting in project environments. Ability to manage multiple parts of the product life cycle. Desirable An understanding of the GDS Service Standards and DDaT Framework Experience working with different levels of government and sectors like planning, health, and utilities Behaviours and PACT values Strategic thinking and alignment with business objectives Adaptability to changing priorities and business needs Strong customer-centric approach to delivery Innovation and continuous improvement mindset High level of integrity and accountability Enthusiasm to contribute to the delivery practice and TPX more broadly Technical skills Agile methodologies: Hands-on experience with agile methodologies and tools Risk management: Experience in identifying and managing project risks Financial forecasting: Skilled in budget management and financial forecasting Process improvement: Ability to challenge and improve project processes Planning: Experienced in leading planning processes in project environments Strengths, drivers and traits (to follow) Strong leadership and team management skills Proactive problem-solving approach High level of resilience and adaptability Passion and commitment to quality and excellence in delivery Strong customer-centric and people first approach About Us People-Powered Transformation We're a purpose driven organisation, supporting organisations to build a better future for people, places and the planet. Combining vast experience in the public, private and third sectors and expertise in human-centred design, data, experience and technology, we're creating sustainable solutions ready for an ever-evolving world. At the heart of TPXimpact, we're collaborative and empathetic. We're a team of passionate people who care deeply about the work we do and the impact we have in the world. We know that change happens through people, with people and for people. That's why we believe in people-powered transformation. Working in close collaboration with our clients, we seek to understand their unique challenges, questioning assumptions and building in their teams the capabilities and confidence to continue learning, iterating and adapting. We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. Benefits include: 30 days holiday + bank holidays 2 volunteer days for causes that you are passionate about Maternity/paternity - 6 months Maternity Leave, 3 months Paternity Leave Life assurance Employer pension contribution of 5% Health cash plan Personal learning and development budget Employee Assistance Programme Green incentive programmes including Electric Vehicle Leasing and the Cycle to Work Scheme Financial advice Health assessments About TPXimpact - Digital Transformation We drive fundamental change in approaches to product and service development, delivery and technology. Our agile, multidisciplinary teams use technology, design and data to deliver better results, improving outcomes for individuals, organisations and communities. By working in the open, in partnership with our clients, we not only transform their systems and services but also build the capability of their teams, so work can continue without us in the longer term. Our focus is sustainable change, always delivered with positive impact. We're an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview.
Location 1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. The Works . It literally means everything. And whatever your story or background, we're all about unlocking imagination and making creativity accessible to everyone. Whether you're engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Senior IT Delivery Manager As Senior Delivery Manager, you will lead operational delivery and change across the technology landscape. Working with stakeholders and peers across the organisation you will manage the intake, priority and delivery of all IT work from BAU to large scale transformation. Your Mission Define and lead the IT project management strategy, processes and team aligned to the strategic organisational plan. Oversee the end-to-end delivery of complex IT programmes, projects and BAU. Own the Business Analysis function, including ways of working and processes. Ensure alignment of delivery plans with Technology and Business strategy Establish and maintain governance frameworks and reporting for project delivery and business analysis. Manage prioritisation, resource allocation, and budget across the portfolio. Embed a culture of continuous improvement across technology and the wider business functions. Track performance, risks, dependencies, and benefits realisation. Lead and develop your team of Project Managers and Business Analysts, actively participating in recruitment, selection, and spotting development opportunities. Nurture talent, ensuring continuous progression and growth within your team. Champion a culture of continuous improvement, innovation, and service excellence. Collaborate with senior stakeholders across the business to understand needs, manage expectations, and deliver value. Manage key vendor and partner relationships, ensuring service levels and commercial agreements are optimised. Drive the adoption of modern technologies, automation, and digital tools to improve service efficiency and user experience. Ensure compliance with security, data protection, and regulatory requirements across all services and transformation activities. Drive agile ways of working within IT Skills/Behaviours That Will Set You Apart Proven experience in a IT leadership role, with responsibility for project management teams. Demonstrated success in leading complex IT transformation programmes. Excellent stakeholder communication and engagement skills. Commercial acumen with experience managing budgets and vendor contracts. Strong analytical and problem-solving abilities. Experience working in a fast-paced, multi-site or retail environment. Experience with cloud transformation, infrastructure modernisation, or digital workplace initiatives. Proved experience with Agile and DevOps methodologies. Knowledge of compliance frameworks such as Cyber Essential, PCI and GDPR. Being a great leader As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers - it's a team. Align Goals with Values: Ensure that your team's goals are clearly connected to the company's values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission. Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins. Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador. Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner. Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth. Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably. Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships And let's not forget about the most important part your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Family Friendly Leave- Enjoy some time well spent with enhanced maternity, paternity and adoption pay. Holiday - 33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Stream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan - To support your everyday healthcare costs And loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading, learning, creativity and play Our Values We are Crafty Smart with what we've got. We are Caring Heart in every action. We are Can-do Energy that gets it done. We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we'll be happy to help!
26/07/2026
Full time
Location 1-2 days spent in our Support Centre per week, the rest of the week you are able to work from home, or use the office. Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. The Works . It literally means everything. And whatever your story or background, we're all about unlocking imagination and making creativity accessible to everyone. Whether you're engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching. This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you. Become a Senior IT Delivery Manager As Senior Delivery Manager, you will lead operational delivery and change across the technology landscape. Working with stakeholders and peers across the organisation you will manage the intake, priority and delivery of all IT work from BAU to large scale transformation. Your Mission Define and lead the IT project management strategy, processes and team aligned to the strategic organisational plan. Oversee the end-to-end delivery of complex IT programmes, projects and BAU. Own the Business Analysis function, including ways of working and processes. Ensure alignment of delivery plans with Technology and Business strategy Establish and maintain governance frameworks and reporting for project delivery and business analysis. Manage prioritisation, resource allocation, and budget across the portfolio. Embed a culture of continuous improvement across technology and the wider business functions. Track performance, risks, dependencies, and benefits realisation. Lead and develop your team of Project Managers and Business Analysts, actively participating in recruitment, selection, and spotting development opportunities. Nurture talent, ensuring continuous progression and growth within your team. Champion a culture of continuous improvement, innovation, and service excellence. Collaborate with senior stakeholders across the business to understand needs, manage expectations, and deliver value. Manage key vendor and partner relationships, ensuring service levels and commercial agreements are optimised. Drive the adoption of modern technologies, automation, and digital tools to improve service efficiency and user experience. Ensure compliance with security, data protection, and regulatory requirements across all services and transformation activities. Drive agile ways of working within IT Skills/Behaviours That Will Set You Apart Proven experience in a IT leadership role, with responsibility for project management teams. Demonstrated success in leading complex IT transformation programmes. Excellent stakeholder communication and engagement skills. Commercial acumen with experience managing budgets and vendor contracts. Strong analytical and problem-solving abilities. Experience working in a fast-paced, multi-site or retail environment. Experience with cloud transformation, infrastructure modernisation, or digital workplace initiatives. Proved experience with Agile and DevOps methodologies. Knowledge of compliance frameworks such as Cyber Essential, PCI and GDPR. Being a great leader As a great leader with wonderful people skills, you'll create an environment that's more than just co-workers - it's a team. Align Goals with Values: Ensure that your team's goals are clearly connected to the company's values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission. Clear Communication: Ensure that your team understands the goals, expectations, and their roles. Regularly share updates, encourage open dialogue and have regular check-ins. Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team, such as punctuality, responsibility, and being a brand ambassador. Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner. Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth. Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably. Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong, supportive relationships And let's not forget about the most important part your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from their performance to their wildest career aspirations. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more Family Friendly Leave- Enjoy some time well spent with enhanced maternity, paternity and adoption pay. Holiday - 33 days including bank holidays. Holiday Purchase - Purchase an additional 5 days Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Stream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan - To support your everyday healthcare costs And loads more! - Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving. Our Purpose To inspire reading, learning, creativity and play Our Values We are Crafty Smart with what we've got. We are Caring Heart in every action. We are Can-do Energy that gets it done. We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we'll be happy to help!
Marks Sattin (UK) Ltd is supporting a major Energy & Utilities transformation programme and seeks experienced Change Analysts to drive business readiness and adoption within an Agile delivery environment. You'll work with Product Managers, Product Owners, Scrum Masters, Delivery Leads, Business Analysts and stakeholders to implement new processes, systems and ways of working. Key responsibilities include CIA, readiness reporting, stakeholder mapping, communications plans, training needs
26/07/2026
Full time
Marks Sattin (UK) Ltd is supporting a major Energy & Utilities transformation programme and seeks experienced Change Analysts to drive business readiness and adoption within an Agile delivery environment. You'll work with Product Managers, Product Owners, Scrum Masters, Delivery Leads, Business Analysts and stakeholders to implement new processes, systems and ways of working. Key responsibilities include CIA, readiness reporting, stakeholder mapping, communications plans, training needs
I'm currently supporting a major Energy & Utilities transformation programme and am looking to speak with experienced Change Analysts who can help drive business readiness and adoption across a complex Agile delivery environment. You'll be embedded within a large-scale transformation programme, working closely with Product Managers, Product Owners, Scrum Masters, Delivery Leads, Business Analysts and key business stakeholders to ensure successful implementation of new processes, systems and ways of working. Key Responsibilities Conducting Change Impact Assessments (CIA) Supporting business readiness activities and readiness reporting Stakeholder analysis, mapping and engagement Developing and coordinating communications plans Supporting Training Needs Analysis (TNA) and training activities Tracking adoption metrics, change risks and programme reporting Working alongside Agile product teams to embed change activities into delivery cycles Essential Experience Previous experience as a Change Analyst, Business Change Analyst, Transformation Analyst or similar Strong Change Impact Assessment and stakeholder engagement experience Experience supporting business change within Agile, Digital or Product led transformation programmes Excellent communication, reporting and organisational skills Ability to work across multiple workstreams in a fast paced environment Desirable Utilities, Energy or Infrastructure sector experience Prosci, ADKAR or other change management methodologies Experience with Azure DevOps, SharePoint or similar tooling
26/07/2026
Full time
I'm currently supporting a major Energy & Utilities transformation programme and am looking to speak with experienced Change Analysts who can help drive business readiness and adoption across a complex Agile delivery environment. You'll be embedded within a large-scale transformation programme, working closely with Product Managers, Product Owners, Scrum Masters, Delivery Leads, Business Analysts and key business stakeholders to ensure successful implementation of new processes, systems and ways of working. Key Responsibilities Conducting Change Impact Assessments (CIA) Supporting business readiness activities and readiness reporting Stakeholder analysis, mapping and engagement Developing and coordinating communications plans Supporting Training Needs Analysis (TNA) and training activities Tracking adoption metrics, change risks and programme reporting Working alongside Agile product teams to embed change activities into delivery cycles Essential Experience Previous experience as a Change Analyst, Business Change Analyst, Transformation Analyst or similar Strong Change Impact Assessment and stakeholder engagement experience Experience supporting business change within Agile, Digital or Product led transformation programmes Excellent communication, reporting and organisational skills Ability to work across multiple workstreams in a fast paced environment Desirable Utilities, Energy or Infrastructure sector experience Prosci, ADKAR or other change management methodologies Experience with Azure DevOps, SharePoint or similar tooling
At Severn Trent, our people are at the heart of everything we do.We'rein the top 5% of utility companies worldwide for employee engagement, andwe'reequally proud of our strong Glassdoor score - reflecting how much our peopleloveworking here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team. LET'S TELL YOU MORE Placing customers at the centre of everything we do is precisely why this exciting new opportunity for an IT Software Engineerhas arisen on an 18-month fixed term contract. As a business, we are committed to designing, developing, and launching low-code, small-footprint applications that enable quick, reliable, and accessible information capture for customers, colleagues and stakeholders alike. These solutions are engineered for easy maintenance and rapid value realisation. You will be ensuring that there is a seamless integration of the technology from both front-end and back-end components with the aim to deliver a robust, scalable, and efficient solution which meets both our businesses requirements but also enhances the user experience. Some of the Key accountabilities in this role are: - Develop scalable web and mobile applications using the OutSystems low-code platform Collaborate with product owners, business analysts and end users to gather and refine requirements incorporated into technical designs Integrate solutions with office and ERP applications like M365, SAP Build APIs and reusable components to support secure, reliable data exchange with partners and regulatory systems Ensure all applications meet Severn Trent specific standards for performance, security, and compliance Document application architecture, configurations, and development workflows Troubleshoot and resolve bugs and production issues with urgency and precision You'llbe based at ourSevern Trent Centre head office inCoventry. You'll work within a project team of 13 dedicated people.With thisbeing such a critical role,we'relooking for someone who canjoin us37 hours a week,Monday to Friday, with three days at least in the office. HOW WE WORK You'lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That'swhy, we value in-person moments to keep our culture alive but also understand the flexibility working from homecan bring. So,you'llusually find us in the office, but working from home is supported, when you need it. WHAT WE'RE LOOKING FOR You'll need to have experience of working in an Agile culture that includes joint team outcomes, empowerment, commitments, and drives collaborative process. Having working software development experience and a proven track record of delivering high-quality software solutions in a fast-paced environment is a must. Proving your experience in both front-end and back-end hands-on development experience with OutSystems (Reactive Web, Traditional Web, or Mobile) using OutSystems Studio and Service Studio, is essential. Outsystems simplifies the app development process but understanding its low-code environment to proficiently use drag-and-drop features, widgets, and templates is a must. You will have skills in creating, managing, and optimizing databases within the OutSystems environment. An OutSystems Associate or Professional certification is desirable. Knowledge of DevOps tools (Github, Azure DevOps), version control systems or container-based deployments will be an advantage. Skills and experience are important, but character, positivity, and a caring attitude matter too.We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It'snot just a job;it's a career. We offer benefits that rewardgreat workand award-winning training to help you reach your potential. Plus,you'llcontribute to the environment and communitytoo. Here are some of our favourites: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,225, which is subject to eligibility) Family-friendly policies (includinga year off fully paid maternity and adoption leave) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trentplc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Two paid volunteering days per year LET'S GO Wecan'twait to hear from you! Have an updated CV ready and spare five minutes to apply.We'lllet you know the outcome after the closing date, so keep an eye on your phone and emails.
25/07/2026
Full time
At Severn Trent, our people are at the heart of everything we do.We'rein the top 5% of utility companies worldwide for employee engagement, andwe'reequally proud of our strong Glassdoor score - reflecting how much our peopleloveworking here. Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace. If you want to do more, because you care, we want you on our team. LET'S TELL YOU MORE Placing customers at the centre of everything we do is precisely why this exciting new opportunity for an IT Software Engineerhas arisen on an 18-month fixed term contract. As a business, we are committed to designing, developing, and launching low-code, small-footprint applications that enable quick, reliable, and accessible information capture for customers, colleagues and stakeholders alike. These solutions are engineered for easy maintenance and rapid value realisation. You will be ensuring that there is a seamless integration of the technology from both front-end and back-end components with the aim to deliver a robust, scalable, and efficient solution which meets both our businesses requirements but also enhances the user experience. Some of the Key accountabilities in this role are: - Develop scalable web and mobile applications using the OutSystems low-code platform Collaborate with product owners, business analysts and end users to gather and refine requirements incorporated into technical designs Integrate solutions with office and ERP applications like M365, SAP Build APIs and reusable components to support secure, reliable data exchange with partners and regulatory systems Ensure all applications meet Severn Trent specific standards for performance, security, and compliance Document application architecture, configurations, and development workflows Troubleshoot and resolve bugs and production issues with urgency and precision You'llbe based at ourSevern Trent Centre head office inCoventry. You'll work within a project team of 13 dedicated people.With thisbeing such a critical role,we'relooking for someone who canjoin us37 hours a week,Monday to Friday, with three days at least in the office. HOW WE WORK You'lljoin a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities.That'swhy, we value in-person moments to keep our culture alive but also understand the flexibility working from homecan bring. So,you'llusually find us in the office, but working from home is supported, when you need it. WHAT WE'RE LOOKING FOR You'll need to have experience of working in an Agile culture that includes joint team outcomes, empowerment, commitments, and drives collaborative process. Having working software development experience and a proven track record of delivering high-quality software solutions in a fast-paced environment is a must. Proving your experience in both front-end and back-end hands-on development experience with OutSystems (Reactive Web, Traditional Web, or Mobile) using OutSystems Studio and Service Studio, is essential. Outsystems simplifies the app development process but understanding its low-code environment to proficiently use drag-and-drop features, widgets, and templates is a must. You will have skills in creating, managing, and optimizing databases within the OutSystems environment. An OutSystems Associate or Professional certification is desirable. Knowledge of DevOps tools (Github, Azure DevOps), version control systems or container-based deployments will be an advantage. Skills and experience are important, but character, positivity, and a caring attitude matter too.We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It'snot just a job;it's a career. We offer benefits that rewardgreat workand award-winning training to help you reach your potential. Plus,you'llcontribute to the environment and communitytoo. Here are some of our favourites: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,225, which is subject to eligibility) Family-friendly policies (includinga year off fully paid maternity and adoption leave) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trentplc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Two paid volunteering days per year LET'S GO Wecan'twait to hear from you! Have an updated CV ready and spare five minutes to apply.We'lllet you know the outcome after the closing date, so keep an eye on your phone and emails.
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
25/07/2026
Full time
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
About MoonPay MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building for what's next, for humans and agents. Recent recognition: Forbes' America's Best Startup Employers 2026, 2nd in Crypto Services on Fortune's inaugural Crypto 100, The Sunday Times Best Places to Work two years running. Locations Supported London, UK (primary) Remote (Europe) Relocation available: Case by case Work pattern: Remote across Europe, with hybrid working encouraged if you're near a Moonbase (around 2 to 3 days per week in the London office). About the Opportunity In this role, you'll help shape MoonPay's product and business decisions through data, combining deep analysis, experimentation, and strong stakeholder partnership to drive real impact. You'll sit within our centralised Product Data team and work closely with Product and Engineering, owning analytics across the full product lifecycle, from defining problems and success metrics through to launching, measuring, and optimising products at scale. Your work will directly influence product strategy, customer experience, and business health, helping teams make better, faster decisions through trusted insights and clear narratives. You'll also raise the leverage of the whole team by building reusable, AI-assisted analytics skills that let the wider org self-serve reliable answers. This is a great opportunity for someone who enjoys turning complex data into clear direction, influencing decisions, and helping shape the future of high-impact financial and crypto products. Responsibilities Partner with product and business teams to run rigorous analysis (root cause, opportunity sizing, funnel drop-off) and turn it into clear, prioritised recommendations, moving across problem areas as priorities shift. Define, document, and maintain clear metric definitions and business context, so stakeholders can understand the performance of their area and AI tools can interpret our metrics correctly (e.g. Transaction Success Rate, Fraud Rate). Set up tracking and monitoring for new launches and changes, and quantify and measure their impact on KPIs. Build and maintain a reporting layer, with automated alerting and root cause analysis that flags when KPIs move unexpectedly and why. Design, run, and interpret experiments, from A/B tests to quasi-experimental methods like difference-in-differences when randomisation not possible. Model robust, trusted data in our dbt and BigQuery layer, safeguarding its quality through testing, documentation, and certification in collaboration with engineering. Create reusable, AI-assisted analytics skills that scale the team's impact and help Product and Engineering self-serve. Communicate complex concepts and findings to technical and non-technical audiences across different teams, while ensuring clarity and understanding to drive critical business decisions. Requirements 5+ years of hands on experience as a data analyst or data scientist, preferably in a product focused role. Advanced SQL and data visualisation are second nature to you. Hands on experience building data models in a modern cloud warehouse and transformation framework (e.g. dbt with BigQuery, Snowflake), with a strong instinct for data quality. A solid grasp of statistics and probability, including experiment design and interpretation (A/B and quasi experimental methods such as difference in differences). A working understanding of how a payments or fintech business operates, including fraud, chargebacks, KYC/AML, and payment success rates. Comfort using AI assisted and LLM tools to accelerate analysis, and curiosity about building reusable skills that scale your impact. Exceptional communication and stakeholder skills. You can distill complex findings for any audience up to C level, and lead projects independently. Nice to Have Familiarity with our stack (dbt, BigQuery, Looker, Python) and AI tooling such as Claude Code. Hands on financial crime, payments, or fraud analytics experience. Experience working in start ups or scale ups. A crypto native perspective and experience with on chain and blockchain data (e.g. Dune, Flipside, Chainalysis). Experience making data self serve for non analysts (e.g. semantic layers, metric stores). Benefits & Perks Competitive salary package Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay Pay for performance equity bonus: those who drive outsized outcomes receive outsized rewards Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant Pension: employer contributions from day one Employee referral program: refer great people, earn 10K in USDC Flexible Time Off: choose when to work and when to switch off Birthday leave: take the day off to celebrate you Enhanced parental leave: more time with family, no second thought Hybrid working schedule: work fully remotely or from your nearest Moonbase Commuter benefits: public transport to and from the office Private healthcare benefits: to protect you and your loved ones Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next Lunch credit: meals covered on the days you're in the office Home office setup allowance: build the home office of your dreams Remote working allowance: those working fully remotely get a little extra for utilities Monthly product budget and zero fee crypto transactions $1,000 Annual training budget: we support your learning journey High Potential Program: structured development, mentorship, and stretch opportunities Regular remote company offsites: high impact in person sessions and hackathons (Ireland) Cycle to Work scheme: tax efficient bike, gear, and safety kit (UK) EV Salary Sacrifice: lease an electric vehicle through pre tax salary
23/07/2026
Full time
About MoonPay MoonPay is for builders with something to prove. This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia. AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters. You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together. The bar is high. The pace is real. We're building for what's next, for humans and agents. Recent recognition: Forbes' America's Best Startup Employers 2026, 2nd in Crypto Services on Fortune's inaugural Crypto 100, The Sunday Times Best Places to Work two years running. Locations Supported London, UK (primary) Remote (Europe) Relocation available: Case by case Work pattern: Remote across Europe, with hybrid working encouraged if you're near a Moonbase (around 2 to 3 days per week in the London office). About the Opportunity In this role, you'll help shape MoonPay's product and business decisions through data, combining deep analysis, experimentation, and strong stakeholder partnership to drive real impact. You'll sit within our centralised Product Data team and work closely with Product and Engineering, owning analytics across the full product lifecycle, from defining problems and success metrics through to launching, measuring, and optimising products at scale. Your work will directly influence product strategy, customer experience, and business health, helping teams make better, faster decisions through trusted insights and clear narratives. You'll also raise the leverage of the whole team by building reusable, AI-assisted analytics skills that let the wider org self-serve reliable answers. This is a great opportunity for someone who enjoys turning complex data into clear direction, influencing decisions, and helping shape the future of high-impact financial and crypto products. Responsibilities Partner with product and business teams to run rigorous analysis (root cause, opportunity sizing, funnel drop-off) and turn it into clear, prioritised recommendations, moving across problem areas as priorities shift. Define, document, and maintain clear metric definitions and business context, so stakeholders can understand the performance of their area and AI tools can interpret our metrics correctly (e.g. Transaction Success Rate, Fraud Rate). Set up tracking and monitoring for new launches and changes, and quantify and measure their impact on KPIs. Build and maintain a reporting layer, with automated alerting and root cause analysis that flags when KPIs move unexpectedly and why. Design, run, and interpret experiments, from A/B tests to quasi-experimental methods like difference-in-differences when randomisation not possible. Model robust, trusted data in our dbt and BigQuery layer, safeguarding its quality through testing, documentation, and certification in collaboration with engineering. Create reusable, AI-assisted analytics skills that scale the team's impact and help Product and Engineering self-serve. Communicate complex concepts and findings to technical and non-technical audiences across different teams, while ensuring clarity and understanding to drive critical business decisions. Requirements 5+ years of hands on experience as a data analyst or data scientist, preferably in a product focused role. Advanced SQL and data visualisation are second nature to you. Hands on experience building data models in a modern cloud warehouse and transformation framework (e.g. dbt with BigQuery, Snowflake), with a strong instinct for data quality. A solid grasp of statistics and probability, including experiment design and interpretation (A/B and quasi experimental methods such as difference in differences). A working understanding of how a payments or fintech business operates, including fraud, chargebacks, KYC/AML, and payment success rates. Comfort using AI assisted and LLM tools to accelerate analysis, and curiosity about building reusable skills that scale your impact. Exceptional communication and stakeholder skills. You can distill complex findings for any audience up to C level, and lead projects independently. Nice to Have Familiarity with our stack (dbt, BigQuery, Looker, Python) and AI tooling such as Claude Code. Hands on financial crime, payments, or fraud analytics experience. Experience working in start ups or scale ups. A crypto native perspective and experience with on chain and blockchain data (e.g. Dune, Flipside, Chainalysis). Experience making data self serve for non analysts (e.g. semantic layers, metric stores). Benefits & Perks Competitive salary package Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay Pay for performance equity bonus: those who drive outsized outcomes receive outsized rewards Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant Pension: employer contributions from day one Employee referral program: refer great people, earn 10K in USDC Flexible Time Off: choose when to work and when to switch off Birthday leave: take the day off to celebrate you Enhanced parental leave: more time with family, no second thought Hybrid working schedule: work fully remotely or from your nearest Moonbase Commuter benefits: public transport to and from the office Private healthcare benefits: to protect you and your loved ones Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next Lunch credit: meals covered on the days you're in the office Home office setup allowance: build the home office of your dreams Remote working allowance: those working fully remotely get a little extra for utilities Monthly product budget and zero fee crypto transactions $1,000 Annual training budget: we support your learning journey High Potential Program: structured development, mentorship, and stretch opportunities Regular remote company offsites: high impact in person sessions and hackathons (Ireland) Cycle to Work scheme: tax efficient bike, gear, and safety kit (UK) EV Salary Sacrifice: lease an electric vehicle through pre tax salary
Sand Technologies in the UK is hiring a Senior Business Analyst to lead strategic and consulting work streams for UK utilities. The role anchors analysis on-site with clients in Devonshire/South West England, supporting AI-enabled situational awareness and regulatory performance commitments. You will own requirements, shape the strategic narrative, guide junior analysts, and ensure delivery aligns with the business case sold. Strong BA certifications and data/AI delivery experience are valued.
22/07/2026
Full time
Sand Technologies in the UK is hiring a Senior Business Analyst to lead strategic and consulting work streams for UK utilities. The role anchors analysis on-site with clients in Devonshire/South West England, supporting AI-enabled situational awareness and regulatory performance commitments. You will own requirements, shape the strategic narrative, guide junior analysts, and ensure delivery aligns with the business case sold. Strong BA certifications and data/AI delivery experience are valued.
North Highland, a leading consultancy, is looking for Senior Business Analysts to work with water utility clients across Southern England. This role involves analyzing and shaping transformation portfolios to modernize essential water services. The position requires collaboration on various delivery modes and strong stakeholder engagement skills. Ideal candidates will possess proven utilities experience and a robust understanding of digital transformations.
19/07/2026
Full time
North Highland, a leading consultancy, is looking for Senior Business Analysts to work with water utility clients across Southern England. This role involves analyzing and shaping transformation portfolios to modernize essential water services. The position requires collaboration on various delivery modes and strong stakeholder engagement skills. Ideal candidates will possess proven utilities experience and a robust understanding of digital transformations.
MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts. We're seeking Senior Business Analysts and Business Analysts to help our utility clients deliver the digital, technology and organisation change across the AMP cycle. Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in the South of England and may involve extensive travel to other sites. SUMMARY You'll join North Highland's Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England analysing and shaping their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century - modernising assets, systems and ways of working to ensure essential water and waste services are provided. These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes: Enterprise Programmes (core platform and technology replacement / modernisation, regulatory-driven programmes etc), Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision-making, case management etc), Operational Change (targeted, "deploy and embed" initiatives affecting frontline populations), and Operating model change (people-led restructuring of how teams are organised, governed and held accountable). The portfolios span all core business units of water utilities - Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres as well as enabling functions such as HR, Finance, Commercial and Procurement. YOU WILL: Lead requirements elicitation and definition through workshops (often multi-disciplinary), interviews, site visits, job shadowing and document analysis; translate outcomes into high-quality artefacts (epics, user stories, acceptance criteria, use cases and walkthroughs). Map current-state (AS-IS) and future-state (TO-BE) processes; identify gaps and cross-functional handoffs across value streams and client operations. Highlight constraints driven by regulation, safety and asset criticality, producing evidence-based documentation suitable for assurance and audit. Support operating model and workforce change analysis - roles and process impacts, decision rights, governance and handoffs so solutions land effectively across teams. Analyse data flows, data needs and core use cases; capture end-to-end customer and operational journey requirements to support service design, prioritisation and delivery readiness. Maintain end-to-end traceability from business objectives through requirements to delivered outcomes, managing changes through appropriate change control. Collaborate closely with Product, Engineering, Change and Ops to ensure requirements are understood, testable and deliverable, supporting UAT readiness and implementation cutover where needed. IDEALLY, WE'D LIKE: Proven Business Analyst experience in utilities/water, or other closely regulated operational environments (power, telecoms, infrastructure, transport, government, field-based or scientific operations). Strong experience supporting digital transformation and/or change portfolios with multiple workstreams, dependencies and governance. Process mapping and modelling, operating model design and process optimisation, and workforce change impact analysis (roles, skills, ways of working, training/readiness dependencies). Digital journey / service design experience (customer or colleague journeys, pain points, outcomes, prioritisation). Systems experience across EAM platforms (SAP PM, Maximo), GIS platforms, customer platforms (billing, CRM, CCAS) and analytics tooling; exposure to programmes such as ERP, CRM migration, GIS Utility Network Model, lab data systems or workforce management is a strong advantage. Excellent stakeholder engagement, confident facilitating workshops and communicating clearly at all levels; comfortable across Agile/Waterfall/hybrid delivery with tooling such as Jira/Confluence. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
19/07/2026
Full time
MAKE STRATEGY A REALITY ACCELERATE YOUR GROWTH CHOOSE YOUR PATH As the world's leading change and transformation consultancy and delivery partner, we enable our clients to move from strategy to reality, taking a pragmatic, practical approach to delivering change that lasts. We're seeking Senior Business Analysts and Business Analysts to help our utility clients deliver the digital, technology and organisation change across the AMP cycle. Please note, this is an initial 3-6 month contract that will require up to 3 days working on client site in the South of England and may involve extensive travel to other sites. SUMMARY You'll join North Highland's Energy & Utilities (E&U) practice, working with our UK water utility clients across the South of England analysing and shaping their multi-year transformation and change portfolios, delivered under managed service and consulting frameworks. The sector is delivering the biggest upgrades seen in a century - modernising assets, systems and ways of working to ensure essential water and waste services are provided. These portfolios are delivered against the backdrop of the AMP 8 regulatory period and include various delivery modes: Enterprise Programmes (core platform and technology replacement / modernisation, regulatory-driven programmes etc), Digital Delivery (Agile/hybrid programmes transforming customer journeys, operational decision-making, case management etc), Operational Change (targeted, "deploy and embed" initiatives affecting frontline populations), and Operating model change (people-led restructuring of how teams are organised, governed and held accountable). The portfolios span all core business units of water utilities - Water, Waste, Engineering, Asset Management, Supply Chains, Operations and Control Centres as well as enabling functions such as HR, Finance, Commercial and Procurement. YOU WILL: Lead requirements elicitation and definition through workshops (often multi-disciplinary), interviews, site visits, job shadowing and document analysis; translate outcomes into high-quality artefacts (epics, user stories, acceptance criteria, use cases and walkthroughs). Map current-state (AS-IS) and future-state (TO-BE) processes; identify gaps and cross-functional handoffs across value streams and client operations. Highlight constraints driven by regulation, safety and asset criticality, producing evidence-based documentation suitable for assurance and audit. Support operating model and workforce change analysis - roles and process impacts, decision rights, governance and handoffs so solutions land effectively across teams. Analyse data flows, data needs and core use cases; capture end-to-end customer and operational journey requirements to support service design, prioritisation and delivery readiness. Maintain end-to-end traceability from business objectives through requirements to delivered outcomes, managing changes through appropriate change control. Collaborate closely with Product, Engineering, Change and Ops to ensure requirements are understood, testable and deliverable, supporting UAT readiness and implementation cutover where needed. IDEALLY, WE'D LIKE: Proven Business Analyst experience in utilities/water, or other closely regulated operational environments (power, telecoms, infrastructure, transport, government, field-based or scientific operations). Strong experience supporting digital transformation and/or change portfolios with multiple workstreams, dependencies and governance. Process mapping and modelling, operating model design and process optimisation, and workforce change impact analysis (roles, skills, ways of working, training/readiness dependencies). Digital journey / service design experience (customer or colleague journeys, pain points, outcomes, prioritisation). Systems experience across EAM platforms (SAP PM, Maximo), GIS platforms, customer platforms (billing, CRM, CCAS) and analytics tooling; exposure to programmes such as ERP, CRM migration, GIS Utility Network Model, lab data systems or workforce management is a strong advantage. Excellent stakeholder engagement, confident facilitating workshops and communicating clearly at all levels; comfortable across Agile/Waterfall/hybrid delivery with tooling such as Jira/Confluence. Applicants must be authorized to work in the United Kingdom, without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position. This is a temporary employee (PAYE) opportunity working via an Umbrella company. North Highland is an equal opportunity employer, and we adhere to all applicable laws and regulations to ensure a fair and equitable workplace. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law. We handle all information in accordance local privacy standards and maintain strict confidentiality.
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
19/07/2026
Full time
Principal Business Analyst Department: Product & Delivery Employment Type: Permanent - Full Time Location: London or Manchester UK About us Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients' toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times, we hand it over for the client to run - standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public facing organisations-from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world's most dynamic brands across automotive, retail, financial services, and consumer goods. We work closely (often on site) with our clients; to deliver impact you are keen to help us build the workforce of the future, we should talk. We're all in! That's what gets us out of bed every day. We hope you feel the same. Description We are looking for a Principal Business Analyst to join our growing Product and Delivery practice. As a Principal Business Analyst, you will set the standard for our BA community, providing leadership, guidance, and support to more junior colleagues. You'll work across a wide range of projects in both the public and private sectors, helping organisations deliver better outcomes for their customers, clients, and stakeholders. You'll have proven experience leading teams (including other Business Analysts) and driving improvements in delivery. You'll be confident "speaking digital" with both specialists and non specialists, enjoy tackling complex analytical challenges, and be comfortable contributing to business development activities such as tenders and pitches. Key Responsibilities Lead the investigation of problems and design of business solutions using a range of research and analysis techniques. Identify, manage, and mitigate risks and issues. Gather, consolidate, and interpret complex information, presenting it clearly to both business and technical colleagues. Lead the design of solutions using process, workflow, or digital techniques (including BDD). Refine and develop ideas into viable solutions, enabling colleagues across roles (e.g. product managers, researchers, service designers, developers, and delivery managers) to contribute effectively. Provide thought leadership within Transform's BA community, fostering an open culture of knowledge sharing and best practice. Bring your own ideas, perspectives, and recommendations, drawing on both professional and personal experience. Lead clients in applying best practice, demonstrate account leadership, and ensure quality throughout delivery engagements. Practice Leadership Role model the behaviours and attitudes expected across the practice. Provide line management for junior BAs, supporting their growth and development. Play a key role in BA recruitment, helping attract and assess top talent. Maintain a growth mindset, championing new practices and innovations to keep Transform ahead of the curve. Contribute to wider business growth through capability and community development, knowledge sharing, well being initiatives, proposal development, and brand visibility. Skills, Knowledge and Expertise Proven track record leading teams to improve how organisations deliver for their stakeholders. Experience mentoring and developing BAs, ideally within a community of practice. Experience in team growth activities, including recruitment. Ability to oversee and improve BA deliverables and outputs. Deep understanding of Agile methods and experience working in collaborative, multidisciplinary teams. Skilled in coaching customers on high quality business analysis processes and techniques. Strong ability to capture and clearly articulate organisational needs. Experience using creative, engaging methods to bring requirements and solutions to life for stakeholders. Comfortable working with diverse disciplines and perspectives, aligning them into a shared vision. Strong problem investigation skills with the ability to guide teams toward effective solutions. Proficient at producing evidence, documentation, and reporting to track progress and communicate findings to stakeholders. Holder of a BCS Diploma in Business Analysis (or similar qualification). Demonstratable growth mindset with evidence of continuous learning and improvement. Experience of contributing to wider business growth initiatives and success, both as part of a team and individually. A growth mindset AI curious and ready to embrace opportunities Desirable Skills/Experiences Scrum Mastery or Delivery Management Product Management Data Modelling Testing / QA Management User Research or Service Design Consultancy About us and our benefits Our culture is built on: We raise the bar We look out for each other We embrace our differences We shape a changing world We're all in Our benefits include: Holiday entitlement, 28 days with the option to buy/sell up to 5 days (note that 3 days are held for Christmas holidays) Day off (on or in the week of) your birthday Pension eligibility, up to 5% matched contributions Private healthcare Life assurance Enhanced maternity and enhanced paternity and shared parental leave Cycle to work schemes Gym & retail discounts Regular social events/activities A range of other benefits from our flexible benefits package At Transform, you can expect meaningful work, with real impact and the space to grow as people as well as a professional. You'll work alongside curious, authentic experts who care deeply about doing the right thing, for our clients and for each other with no egos, no blame, and no standing on the sidelines. We're all in on creating an environment where people feel supported, included and trusted to do their best work. In return, we ask for curiosity, honesty and a willingness to lean into learning, quality, teamwork, and to making change that truly lasts. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities and those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
About Us At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands on experts who love solving problems and making a difference. We don't just advise - we roll up our sleeves and get stuck in, working alongside our clients every step of the way. Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi year data transformations to specific, shorter term assignments, so you'll have plenty of opportunities to diversify your skillset. We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don't just benefit the bottom line but also our people, communities, and the planet. And it's not just us saying we're a great place to work we were recently named Top 5 Best Consultancy to work for in the UK through Best Companies! We're all about creating an environment where people can grow, do meaningful work, and enjoy the journey. The role As a Data Architect at Oakland, you will work closely with our clients to design innovative data solutions that address complex operational challenges and deliver meaningful business value. You will often act as the technical lead in the early stages of engagements, using your expertise to shape solution direction, define architectures, and guide the delivery of robust, working data platforms aligned to client needs. Your work will span a diverse range of clients and problem spaces. At Oakland, we operate across Data Platforms, Data Management, Data Strategy, AI, and Analytics and Insight, so a strong understanding of these areas and how they come together in a cohesive architecture is important. You will design end to end data solutions across a variety of technologies, working in both public cloud environments such as Azure and AWS, and hybrid cloud landscapes. You will apply strong data architecture principles to create solutions that are scalable, maintainable, and readily adoptable by client teams. While the primary focus of the role is the design and delivery of client solutions, you will also have the opportunity to contribute to technical pre sales, shape our internal offerings, and influence the evolution of Oakland's data capabilities. The person We are looking for a Data Architect with experience designing modern, scalable data solutions to help organisations unlock the full value of their data. You will be a technologist at heart, with a genuine interest in unpicking complex business challenges and translating them into effective, pragmatic data solutions. You will bring structure to ambiguity, whether that is shaping enterprise wide data models or diving into source systems to validate assumptions. This is a hands on, client facing role. Some days you will work top down, engaging stakeholders to understand business processes and data flows. Other days you will work bottom up, analysing data with SQL to assess quality, conformance, and fitness for purpose. You will be comfortable designing end to end data architectures spanning ingestion, storage, transformation, and consumption, and will have experience delivering these solutions in public or private cloud environments. You will also be a strong communicator, able to bring technical concepts to life for non technical audiences through clear storytelling and visualisation. We value principled thinking, so you will always act in the client's best interests, balancing ideal architecture with real world constraints. What you will be doing Designing scalable, secure, and cost effective data architectures across cloud and hybrid environments Translating business requirements into conceptual, logical, and physical data models Defining data platform strategies, patterns, and standards Working closely with engineers, analysts, and stakeholders to ensure solutions are practical and deliver value Assessing data quality, lineage, and governance considerations across systems Supporting delivery teams with architectural guidance and oversight Communicating complex ideas clearly to both technical and non technical audiences Skills and Experience As our projects vary, we are looking for a T shaped individual, someone with depth in architecture and breadth across the wider data ecosystem. You do not need everything below, but experience in several areas is expected. Core skills Ability to autonomously design and optimise conceptual, logical, and physical data models Experience designing complex cloud and hybrid cloud data platforms, balancing performance, scalability, resilience, and cost Strong understanding of data governance, data management frameworks, and best practices such as data quality, lineage, and metadata Advanced SQL skills and experience working directly with source data Broad knowledge of data engineering principles and modern data architectures such as lakehouse, data mesh, and medallion architecture Experience producing high level architectures and translating them into implementable designs Strong understanding of cloud native architecture including security boundaries, networking, identity, and access control Awareness of infrastructure and deployment practices such as CI/CD, infrastructure as code, and DevOps principles Commercial awareness and the ability to make informed trade offs between cost, performance, and maintainability Nice to have Experience with real time or streaming architectures Exposure to data privacy and regulatory considerations such as GDPR Familiarity with BI and analytics consumption patterns Technology Experience (Desirable) Azure based data platforms such as Synapse, Data Factory, or Fabric Databricks Snowflake Dell Private Cloud or similar on premise or hybrid platforms Certifications (Desirable) Azure certifications such as AZ 305, DP 700, or AI focused exams Snowflake SnowProCore What we are looking for Someone who enjoys solving problems, not just designing systems A pragmatic architect who can balance idealism with delivery reality Strong stakeholder skills and the ability to influence decision making A collaborative mindset, working effectively across multidisciplinary teams Blended Working We operate a blended working model, with colleagues spending at least two days per week in the office, aligned to project team requirements. Occasional travel to client sites may also be required. This balance helps us stay connected, learn from each other, and build strong relationships - both within our team and with the businesses we support. Benefits That Put You First Health & Wellbeing - Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best. Discretionary Bonus - Your hard work won't go unnoticed. When we do well, you'll do well. Generous Pension - We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences. Giving Back - Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program. Bike to Work Scheme - Save money, stay active, and enjoy tax savings on a new bike. Family Friendly Policies - We support all paths to parenthood with: Enhanced Maternity Pay - 16 weeks full pay, 10 weeks half pay. Enhanced Paternity Pay - 2 weeks full pay, 2 weeks half pay. Adoption, Surrogacy & Shared Parental Leave. Fertility Treatment Support - Because your family matters. Time to Recharge - 25 days annual leave + bank holidays (and your allowance grows the longer you're with us!). Learning & Development - We invest in you with: Personalised development plans tailored to your goals. Full support for certifications. Access to The Oakland Academy for a suite of learning materials. An annual Personal Learning Budget to upskill in ways that matter to you. Refer & Earn - Know someone great? If they join us, you'll get a referral bonus as a thank you. Diversity, Equity, Inclusion & Belonging at Oakland At Oakland, we believe that diverse perspectives drive better outcomes - or our people, our clients, and our business. Our commitment to DEIB isn't just about policies; it's about creating a workplace where everyone feels heard, valued, and empowered to thrive. We are building a truly inclusive Oakland where you can be yourself - no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you. Fair & Inclusive Hiring - Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills based and structured to ensure fairness and consistency for all candidates. Support Throughout the Interview Process - If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help - just let us know. . click apply for full job details
18/07/2026
Full time
About Us At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands on experts who love solving problems and making a difference. We don't just advise - we roll up our sleeves and get stuck in, working alongside our clients every step of the way. Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi year data transformations to specific, shorter term assignments, so you'll have plenty of opportunities to diversify your skillset. We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don't just benefit the bottom line but also our people, communities, and the planet. And it's not just us saying we're a great place to work we were recently named Top 5 Best Consultancy to work for in the UK through Best Companies! We're all about creating an environment where people can grow, do meaningful work, and enjoy the journey. The role As a Data Architect at Oakland, you will work closely with our clients to design innovative data solutions that address complex operational challenges and deliver meaningful business value. You will often act as the technical lead in the early stages of engagements, using your expertise to shape solution direction, define architectures, and guide the delivery of robust, working data platforms aligned to client needs. Your work will span a diverse range of clients and problem spaces. At Oakland, we operate across Data Platforms, Data Management, Data Strategy, AI, and Analytics and Insight, so a strong understanding of these areas and how they come together in a cohesive architecture is important. You will design end to end data solutions across a variety of technologies, working in both public cloud environments such as Azure and AWS, and hybrid cloud landscapes. You will apply strong data architecture principles to create solutions that are scalable, maintainable, and readily adoptable by client teams. While the primary focus of the role is the design and delivery of client solutions, you will also have the opportunity to contribute to technical pre sales, shape our internal offerings, and influence the evolution of Oakland's data capabilities. The person We are looking for a Data Architect with experience designing modern, scalable data solutions to help organisations unlock the full value of their data. You will be a technologist at heart, with a genuine interest in unpicking complex business challenges and translating them into effective, pragmatic data solutions. You will bring structure to ambiguity, whether that is shaping enterprise wide data models or diving into source systems to validate assumptions. This is a hands on, client facing role. Some days you will work top down, engaging stakeholders to understand business processes and data flows. Other days you will work bottom up, analysing data with SQL to assess quality, conformance, and fitness for purpose. You will be comfortable designing end to end data architectures spanning ingestion, storage, transformation, and consumption, and will have experience delivering these solutions in public or private cloud environments. You will also be a strong communicator, able to bring technical concepts to life for non technical audiences through clear storytelling and visualisation. We value principled thinking, so you will always act in the client's best interests, balancing ideal architecture with real world constraints. What you will be doing Designing scalable, secure, and cost effective data architectures across cloud and hybrid environments Translating business requirements into conceptual, logical, and physical data models Defining data platform strategies, patterns, and standards Working closely with engineers, analysts, and stakeholders to ensure solutions are practical and deliver value Assessing data quality, lineage, and governance considerations across systems Supporting delivery teams with architectural guidance and oversight Communicating complex ideas clearly to both technical and non technical audiences Skills and Experience As our projects vary, we are looking for a T shaped individual, someone with depth in architecture and breadth across the wider data ecosystem. You do not need everything below, but experience in several areas is expected. Core skills Ability to autonomously design and optimise conceptual, logical, and physical data models Experience designing complex cloud and hybrid cloud data platforms, balancing performance, scalability, resilience, and cost Strong understanding of data governance, data management frameworks, and best practices such as data quality, lineage, and metadata Advanced SQL skills and experience working directly with source data Broad knowledge of data engineering principles and modern data architectures such as lakehouse, data mesh, and medallion architecture Experience producing high level architectures and translating them into implementable designs Strong understanding of cloud native architecture including security boundaries, networking, identity, and access control Awareness of infrastructure and deployment practices such as CI/CD, infrastructure as code, and DevOps principles Commercial awareness and the ability to make informed trade offs between cost, performance, and maintainability Nice to have Experience with real time or streaming architectures Exposure to data privacy and regulatory considerations such as GDPR Familiarity with BI and analytics consumption patterns Technology Experience (Desirable) Azure based data platforms such as Synapse, Data Factory, or Fabric Databricks Snowflake Dell Private Cloud or similar on premise or hybrid platforms Certifications (Desirable) Azure certifications such as AZ 305, DP 700, or AI focused exams Snowflake SnowProCore What we are looking for Someone who enjoys solving problems, not just designing systems A pragmatic architect who can balance idealism with delivery reality Strong stakeholder skills and the ability to influence decision making A collaborative mindset, working effectively across multidisciplinary teams Blended Working We operate a blended working model, with colleagues spending at least two days per week in the office, aligned to project team requirements. Occasional travel to client sites may also be required. This balance helps us stay connected, learn from each other, and build strong relationships - both within our team and with the businesses we support. Benefits That Put You First Health & Wellbeing - Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best. Discretionary Bonus - Your hard work won't go unnoticed. When we do well, you'll do well. Generous Pension - We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences. Giving Back - Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program. Bike to Work Scheme - Save money, stay active, and enjoy tax savings on a new bike. Family Friendly Policies - We support all paths to parenthood with: Enhanced Maternity Pay - 16 weeks full pay, 10 weeks half pay. Enhanced Paternity Pay - 2 weeks full pay, 2 weeks half pay. Adoption, Surrogacy & Shared Parental Leave. Fertility Treatment Support - Because your family matters. Time to Recharge - 25 days annual leave + bank holidays (and your allowance grows the longer you're with us!). Learning & Development - We invest in you with: Personalised development plans tailored to your goals. Full support for certifications. Access to The Oakland Academy for a suite of learning materials. An annual Personal Learning Budget to upskill in ways that matter to you. Refer & Earn - Know someone great? If they join us, you'll get a referral bonus as a thank you. Diversity, Equity, Inclusion & Belonging at Oakland At Oakland, we believe that diverse perspectives drive better outcomes - or our people, our clients, and our business. Our commitment to DEIB isn't just about policies; it's about creating a workplace where everyone feels heard, valued, and empowered to thrive. We are building a truly inclusive Oakland where you can be yourself - no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you. Fair & Inclusive Hiring - Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills based and structured to ensure fairness and consistency for all candidates. Support Throughout the Interview Process - If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help - just let us know. . click apply for full job details
Senior Process Analyst Outside IR35 3-Month Contract West Sussex Hybrid (Minimum 2 days onsite) My client, a leading UK utility company is looking for an experienced Senior Process Analyst to join a major business transformation programme. This role will be responsible for leading process discovery, optimisation, governance, and automation readiness activities across multiple business functions. Key Responsibilities Lead end-to-end process discovery, mapping, and optimisation initiatives. Facilitate workshops and engage stakeholders across business and technology teams. Produce and quality-assure BPMN 2.0 process maps, SIPOCs, RACIs, and related process artefacts. Identify opportunities for process improvement, digitisation, and automation. Drive process standardisation and continuous improvement initiatives. Lead, coach, and mentor a team of Process Analysts, providing oversight, task allocation, and quality assurance. Act as an escalation point for complex process and stakeholder issues. Essential Experience Previous experience leading or mentoring a team of analysts or process professionals. Strong Process Analysis, Business Analysis, or Continuous Improvement background. Proven experience with BPMN 2.0 process mapping and process optimisation . Experience leading complex cross-functional process improvement programmes. Strong hands on ARIS experience is essential. Excellent stakeholder management and workshop facilitation skills. Experience identifying automation and digital transformation opportunities. Desirable Lean Six Sigma Green Belt or Black Belt. Utilities, infrastructure, engineering, or other regulated industry experience. Exposure to Power Platform, RPA, AI, or process automation technologies. Experience with Signavio, Visio, Miro, or similar process modelling tools. If the role aligns with your experience please apply with your updated CV
17/07/2026
Contractor
Senior Process Analyst Outside IR35 3-Month Contract West Sussex Hybrid (Minimum 2 days onsite) My client, a leading UK utility company is looking for an experienced Senior Process Analyst to join a major business transformation programme. This role will be responsible for leading process discovery, optimisation, governance, and automation readiness activities across multiple business functions. Key Responsibilities Lead end-to-end process discovery, mapping, and optimisation initiatives. Facilitate workshops and engage stakeholders across business and technology teams. Produce and quality-assure BPMN 2.0 process maps, SIPOCs, RACIs, and related process artefacts. Identify opportunities for process improvement, digitisation, and automation. Drive process standardisation and continuous improvement initiatives. Lead, coach, and mentor a team of Process Analysts, providing oversight, task allocation, and quality assurance. Act as an escalation point for complex process and stakeholder issues. Essential Experience Previous experience leading or mentoring a team of analysts or process professionals. Strong Process Analysis, Business Analysis, or Continuous Improvement background. Proven experience with BPMN 2.0 process mapping and process optimisation . Experience leading complex cross-functional process improvement programmes. Strong hands on ARIS experience is essential. Excellent stakeholder management and workshop facilitation skills. Experience identifying automation and digital transformation opportunities. Desirable Lean Six Sigma Green Belt or Black Belt. Utilities, infrastructure, engineering, or other regulated industry experience. Exposure to Power Platform, RPA, AI, or process automation technologies. Experience with Signavio, Visio, Miro, or similar process modelling tools. If the role aligns with your experience please apply with your updated CV
At United Utilities, we are committed to delivering high quality water and wastewater services while protecting the environment and supporting the communities we serve. We are looking for a talented Senior Technical Analyst to join our Environmental Performance team. Reporting to the Regulatory Operational Performance Manager, this is a pivotal technical role supporting both Wastewater Services and Water Services, helping to deliver environmental regulatory reporting, customer commitments and operational efficiency targets. Working within a highly collaborative technical team, you will play a key role in monitoring and improving regulatory operational performance across the business. Partnering with colleagues across Environmental Performance, Regulatory Services, Wastewater Services and Water Services, you will provide technical expertise, deliver insightful analysis and help drive performance improvements that directly support our customers and the environment. The Role This is a varied role in a fast paced environment where no two days are the same. You'll have the autonomy to take ownership of your work, manage competing priorities and make a meaningful impact on environmental and regulatory performance. While you'll have the freedom to lead on your own initiatives and decisions, you'll never be far from support. You'll join an experienced and collaborative team of Technical Analysts, Senior Technical Analysts and Regulatory Operational Performance Managers, backed by a wealth of expertise from colleagues across United Utilities. It's an environment where knowledge is shared openly, ideas are welcomed and you'll have plenty of opportunities to learn, develop and grow. Working closely with operational teams, you'll identify risks, improve performance and support compliance across a complex regulatory environment. The role calls for a proactive mindset, sound judgement and the ability to balance reactive operational demands with critical reporting and performance commitments. As regulations evolve, you'll play an important role in identifying opportunities for improvement, championing new approaches and helping to strengthen environmental and operational performance across the business. This role is ideal for someone who enjoys solving complex challenges, turning technical information into meaningful insights and influencing positive change across operational teams. Key Responsibilities Coach and support Technical Analysts, helping to develop capability, share technical expertise and maintain high standards across the team. Take ownership of actions and outputs that support regional regulatory operational performance, using insight and analysis to identify risks, drive improvements and strengthen compliance. Lead continuous improvement initiatives and innovative ways of working that enhance operational performance, efficiency and regulatory outcomes. Develop and deliver briefing materials on operational best practice and regulatory performance, providing technical guidance and support to operational field teams to improve understanding and performance. Support the preparation of technical information and supporting documentation for business planning activities, price reviews and other regulatory submissions. Build strong relationships with Network Managers, operational colleagues and external stakeholders, including the Environment Agency, Ofwat and other water companies, helping to ensure regulatory excellence while driving continuous improvement. Skills & Experience A good operational understanding of environmental permits and the wider regulatory environment. A continuous improvement mindset and a willingness to embrace change and innovation. Operational knowledge of water and wastewater processes or networks, alongside an understanding of Water and Wastewater ODIs and key measures of success. Why This Role This is an opportunity to take on a highly visible technical role at the heart of environmental and regulatory performance within United Utilities. You'll work alongside experienced specialists, operational leaders and industry stakeholders, helping to shape decisions that strengthen compliance, improve performance and deliver better outcomes for customers and the environment. Benefits: 26 days' annual leave, rising by one day for each completed holiday year (served up to a maximum of 30days) plus 8 bank holidays Competitive pension with up to 14% employer contribution and life cover Up to 7.5% performance-related bonus and recognition awards Company-funded healthcare plan Access to Best Doctors, Salary Finance and Wealth at Work EVolve car scheme and ShareBuy scheme Employee Assistance Programme and mental health first aiders MORE Choices flexible benefits Enhanced parental leave If you're looking for a role where your technical expertise can make a genuine impact and where you'll have the opportunity to influence how one of the UK's largest water companies delivers environmental excellence, we'd love to hear from you.
17/07/2026
Full time
At United Utilities, we are committed to delivering high quality water and wastewater services while protecting the environment and supporting the communities we serve. We are looking for a talented Senior Technical Analyst to join our Environmental Performance team. Reporting to the Regulatory Operational Performance Manager, this is a pivotal technical role supporting both Wastewater Services and Water Services, helping to deliver environmental regulatory reporting, customer commitments and operational efficiency targets. Working within a highly collaborative technical team, you will play a key role in monitoring and improving regulatory operational performance across the business. Partnering with colleagues across Environmental Performance, Regulatory Services, Wastewater Services and Water Services, you will provide technical expertise, deliver insightful analysis and help drive performance improvements that directly support our customers and the environment. The Role This is a varied role in a fast paced environment where no two days are the same. You'll have the autonomy to take ownership of your work, manage competing priorities and make a meaningful impact on environmental and regulatory performance. While you'll have the freedom to lead on your own initiatives and decisions, you'll never be far from support. You'll join an experienced and collaborative team of Technical Analysts, Senior Technical Analysts and Regulatory Operational Performance Managers, backed by a wealth of expertise from colleagues across United Utilities. It's an environment where knowledge is shared openly, ideas are welcomed and you'll have plenty of opportunities to learn, develop and grow. Working closely with operational teams, you'll identify risks, improve performance and support compliance across a complex regulatory environment. The role calls for a proactive mindset, sound judgement and the ability to balance reactive operational demands with critical reporting and performance commitments. As regulations evolve, you'll play an important role in identifying opportunities for improvement, championing new approaches and helping to strengthen environmental and operational performance across the business. This role is ideal for someone who enjoys solving complex challenges, turning technical information into meaningful insights and influencing positive change across operational teams. Key Responsibilities Coach and support Technical Analysts, helping to develop capability, share technical expertise and maintain high standards across the team. Take ownership of actions and outputs that support regional regulatory operational performance, using insight and analysis to identify risks, drive improvements and strengthen compliance. Lead continuous improvement initiatives and innovative ways of working that enhance operational performance, efficiency and regulatory outcomes. Develop and deliver briefing materials on operational best practice and regulatory performance, providing technical guidance and support to operational field teams to improve understanding and performance. Support the preparation of technical information and supporting documentation for business planning activities, price reviews and other regulatory submissions. Build strong relationships with Network Managers, operational colleagues and external stakeholders, including the Environment Agency, Ofwat and other water companies, helping to ensure regulatory excellence while driving continuous improvement. Skills & Experience A good operational understanding of environmental permits and the wider regulatory environment. A continuous improvement mindset and a willingness to embrace change and innovation. Operational knowledge of water and wastewater processes or networks, alongside an understanding of Water and Wastewater ODIs and key measures of success. Why This Role This is an opportunity to take on a highly visible technical role at the heart of environmental and regulatory performance within United Utilities. You'll work alongside experienced specialists, operational leaders and industry stakeholders, helping to shape decisions that strengthen compliance, improve performance and deliver better outcomes for customers and the environment. Benefits: 26 days' annual leave, rising by one day for each completed holiday year (served up to a maximum of 30days) plus 8 bank holidays Competitive pension with up to 14% employer contribution and life cover Up to 7.5% performance-related bonus and recognition awards Company-funded healthcare plan Access to Best Doctors, Salary Finance and Wealth at Work EVolve car scheme and ShareBuy scheme Employee Assistance Programme and mental health first aiders MORE Choices flexible benefits Enhanced parental leave If you're looking for a role where your technical expertise can make a genuine impact and where you'll have the opportunity to influence how one of the UK's largest water companies delivers environmental excellence, we'd love to hear from you.
FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Data Analyst to join their leak detection and logging team based in the Horsham area. The main purpose of the role is to analyse all data received from the underground logging equipment to detect any possible leaks or issues in the water network, to enable the field teams to locate and fix any issues. Benefits in the role of Data Analyst Career development opportunities in a leading sector Full training provided - Trainee Data Analysts will be considered Company pension Salary between £26,500 - £27,500 Data Analyst responsibilities: To analyse all data received from the logging equipment and devices which are deployed in the field. Issue Noise Logging packs for Logging Technicians and Supervisors Adhere to all required deadlines and timeframes for suspected leak investigation procedures Produce follow up pack including all relevant information to support investigation Maintain and update trackers and the inhouse system Liaise with colleagues, including fellow Analysts to review targeting for Noise Logging Work closely with the Logging Supervisor for the area to ensure that work completion reports are issued in a timely manner Liaise with the Logging Technicians to support if needed and provide updates Attend Logging meetings as required Attend and take part in training sessions as required. Work closely with Administrators for area Maintain and update the asset list for area To raise any areas of concerns/improvement suggestions with Logging Manager Data Analyst requirements: A minimum of 2 years' experience of working in an office environment. Excellent knowledge of Microsoft Office packages (especially Microsoft Excel). Understanding of best practices for data capture and management Familiarity with data analysis and interpretation. Good problem-solving ability. Strong interpersonal and communication skills. Ability to work alone and as part of the team to achieve targets is essential. If you are looking for a fantastic Data Analyst opportunity and want to work for a leading national contractor with opportunities to progress, then click on the 'apply now' button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers
16/07/2026
Seasonal
FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Data Analyst to join their leak detection and logging team based in the Horsham area. The main purpose of the role is to analyse all data received from the underground logging equipment to detect any possible leaks or issues in the water network, to enable the field teams to locate and fix any issues. Benefits in the role of Data Analyst Career development opportunities in a leading sector Full training provided - Trainee Data Analysts will be considered Company pension Salary between £26,500 - £27,500 Data Analyst responsibilities: To analyse all data received from the logging equipment and devices which are deployed in the field. Issue Noise Logging packs for Logging Technicians and Supervisors Adhere to all required deadlines and timeframes for suspected leak investigation procedures Produce follow up pack including all relevant information to support investigation Maintain and update trackers and the inhouse system Liaise with colleagues, including fellow Analysts to review targeting for Noise Logging Work closely with the Logging Supervisor for the area to ensure that work completion reports are issued in a timely manner Liaise with the Logging Technicians to support if needed and provide updates Attend Logging meetings as required Attend and take part in training sessions as required. Work closely with Administrators for area Maintain and update the asset list for area To raise any areas of concerns/improvement suggestions with Logging Manager Data Analyst requirements: A minimum of 2 years' experience of working in an office environment. Excellent knowledge of Microsoft Office packages (especially Microsoft Excel). Understanding of best practices for data capture and management Familiarity with data analysis and interpretation. Good problem-solving ability. Strong interpersonal and communication skills. Ability to work alone and as part of the team to achieve targets is essential. If you are looking for a fantastic Data Analyst opportunity and want to work for a leading national contractor with opportunities to progress, then click on the 'apply now' button. Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
16/07/2026
Full time
The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact Centre Operating Hours: 8am-8pm 7/365 days per year. Shiftwork applies. As part of your duties, you will be responsible for: Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution-either directly or through supplier coordination. Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery. Developing Service Desk Analysts' skillsets to expand team capabilities and provide opportunities for career growth. Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently. Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies. Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution. Qualifications and experience we consider to be essential for the role: Proven experience in a Service Desk or Customer Service environment. Previous supervisory or management experience, including the direct line management of team members. Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels. Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth. Proven training skills to develop both individual and team performance. Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements. Ability to convey complex information clearly and adapt communication style to suit the audience. Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions. Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team. Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry. Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: Smart Metering / Energy Industry Knowledge - Experience handling meter faults, connectivity issues, or providing technical support within the energy sector. Ticketing & Email-Based Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution. Technical Troubleshooting (Non-IT Specialist) - Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults. Incident & Escalation Management - Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution. Regulated Industry Experience - Background in utilities, telecommunications, or other compliance-driven sectors with high service standards. Customer-Centric Mindset - Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: A market competitive package and a rewarding pension. EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories. At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies. As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status. EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
Future Power Systems Analyst Location: Belfast (Hybrid - 3 days office / 2 days home) Shape the Future of Northern Ireland's Energy System An exciting opportunity has arisen for two Future Power Systems Analysts to join a leading organisation responsible for transforming Northern Ireland's electricity network as it moves towards a cleaner, more sustainable future. Working at the forefront of innovation, you'll contribute to major initiatives supporting decarbonisation, renewable integration and the development of future electricity system operations. This is an excellent opportunity for analytical professionals with experience in the energy sector, utilities or other regulated industries who are passionate about technology, data and system transformation. The Role You'll play a key role in supporting strategic projects focused on future power system development, innovation and operational transformation. Working alongside technical specialists, regulators and industry stakeholders, you'll help analyse complex challenges, develop future solutions and support the implementation of new technologies and operating models. Responsibilities include: Supporting strategic programmes focused on future electricity system transformation. Analysing complex operational and technical data to support decision-making. Evaluating emerging technologies and their impact on power systems. Assisting with innovation projects involving renewable energy, flexibility services and energy storage. Producing technical reports, presentations and analytical outputs. Working collaboratively with internal teams, external stakeholders and industry partners. Supporting regulatory, compliance and governance activities. Contributing to long term system planning and operational improvements. What We're Looking For You'll ideally have: A degree in STEM, Engineering, Economics, Business or a related discipline. At least 3 years' experience within energy, utilities or another technical or regulated environment. Strong analytical and problem solving skills. Experience using Python, R and/or advanced Excel for data analysis. Excellent communication and stakeholder engagement skills. The ability to interpret complex information and present clear recommendations. Desirable experience includes: Electricity or wider energy sector experience. Renewable energy or decarbonisation projects. Power BI or Tableau. Regulatory or compliance exposure. Knowledge of electricity markets or power systems. What's on Offer Competitive salary. Annual performance bonus. Generous pension contribution. Private medical cover. Hybrid working (3 days office / 2 days home). Enhanced annual leave and wellbeing days. Salary sacrifice schemes including EV and Cycle to Work. Free parking, EV charging and complimentary daily lunch. Excellent learning and career development opportunities. If you're looking to apply your analytical skills to projects that will shape the future of the electricity network, we'd love to hear from you.
09/07/2026
Full time
Future Power Systems Analyst Location: Belfast (Hybrid - 3 days office / 2 days home) Shape the Future of Northern Ireland's Energy System An exciting opportunity has arisen for two Future Power Systems Analysts to join a leading organisation responsible for transforming Northern Ireland's electricity network as it moves towards a cleaner, more sustainable future. Working at the forefront of innovation, you'll contribute to major initiatives supporting decarbonisation, renewable integration and the development of future electricity system operations. This is an excellent opportunity for analytical professionals with experience in the energy sector, utilities or other regulated industries who are passionate about technology, data and system transformation. The Role You'll play a key role in supporting strategic projects focused on future power system development, innovation and operational transformation. Working alongside technical specialists, regulators and industry stakeholders, you'll help analyse complex challenges, develop future solutions and support the implementation of new technologies and operating models. Responsibilities include: Supporting strategic programmes focused on future electricity system transformation. Analysing complex operational and technical data to support decision-making. Evaluating emerging technologies and their impact on power systems. Assisting with innovation projects involving renewable energy, flexibility services and energy storage. Producing technical reports, presentations and analytical outputs. Working collaboratively with internal teams, external stakeholders and industry partners. Supporting regulatory, compliance and governance activities. Contributing to long term system planning and operational improvements. What We're Looking For You'll ideally have: A degree in STEM, Engineering, Economics, Business or a related discipline. At least 3 years' experience within energy, utilities or another technical or regulated environment. Strong analytical and problem solving skills. Experience using Python, R and/or advanced Excel for data analysis. Excellent communication and stakeholder engagement skills. The ability to interpret complex information and present clear recommendations. Desirable experience includes: Electricity or wider energy sector experience. Renewable energy or decarbonisation projects. Power BI or Tableau. Regulatory or compliance exposure. Knowledge of electricity markets or power systems. What's on Offer Competitive salary. Annual performance bonus. Generous pension contribution. Private medical cover. Hybrid working (3 days office / 2 days home). Enhanced annual leave and wellbeing days. Salary sacrifice schemes including EV and Cycle to Work. Free parking, EV charging and complimentary daily lunch. Excellent learning and career development opportunities. If you're looking to apply your analytical skills to projects that will shape the future of the electricity network, we'd love to hear from you.
