Cloud Infrastructure EngineerApplyremote type: Hybridlocations: London, UKtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 29, 2026 (30+ days left to apply)job requisition id: JR101614Focus on designing and implementing infrastructure and automation solutions to ensure a smooth working platform What this role will do: • Architect and deploy cloud solutions using AWS, Kubernetes, Helm, and Terraform to support the platform and its plugins, ensuring scalability, reliability, and security. • Leverage GitHub Actions, Python, and Bash to automate infrastructure provisioning, deployment pipelines, and operational workflows, enhancing efficiency and reducing manual effort. • Use Prometheus and Grafana to monitor infrastructure health, identify bottlenecks, and implement optimizations to improve performance, availability, and cost efficiency. • Implement security best practices at every layer of the infrastructure, ensuring compliance with industry standards and safeguarding client deployments. • Work cross-functionally to align infrastructure with project goals, contribute to RFPs, and create comprehensive documentation for new and existing cloud infrastructure to support knowledge sharing and operational continuity. Skills required: • Proven experience in managing infrastructure on AWS in a DevOps/SRE role. • Strong experience managing infrastructure with IaC (Terraform preferred) and writing automation workflows (GitHub actions preferred). • Proficient with Python and bash scripting. • Experience around building and managing production-grade Kubernetes clusters. • Knowledge of security best practices and the ability to implement security controls at the infrastructure level. • Experience with monitoring and logging tools like Prometheus, Grafana, ELK, etc. • Evaluate the existing setup and identify areas of improvements and cost optimisation.Commitment to create positive environmental value for our clients across sectors, helping them shape the future of their sustainability transition About us SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with 4500+ employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development. Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent. About UsWe're Making Sustainability Happen.We don't have all the answers to the complex sustainability challenges faced by humanity today. But we're working on it. We are a consultancy with 4,500+ employees, working on projects in over 125 countries around the world.When you join SLR, you'll work alongside some of the world's leading advisors and technicians on projects of global importance in the environmental space.We know sustainability starts from within. And no matter how good we are today, we can always do better. We continually work on our internal ethics to set the standard for organisations and reflect the advice we give to clients.
26/07/2026
Full time
Cloud Infrastructure EngineerApplyremote type: Hybridlocations: London, UKtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 29, 2026 (30+ days left to apply)job requisition id: JR101614Focus on designing and implementing infrastructure and automation solutions to ensure a smooth working platform What this role will do: • Architect and deploy cloud solutions using AWS, Kubernetes, Helm, and Terraform to support the platform and its plugins, ensuring scalability, reliability, and security. • Leverage GitHub Actions, Python, and Bash to automate infrastructure provisioning, deployment pipelines, and operational workflows, enhancing efficiency and reducing manual effort. • Use Prometheus and Grafana to monitor infrastructure health, identify bottlenecks, and implement optimizations to improve performance, availability, and cost efficiency. • Implement security best practices at every layer of the infrastructure, ensuring compliance with industry standards and safeguarding client deployments. • Work cross-functionally to align infrastructure with project goals, contribute to RFPs, and create comprehensive documentation for new and existing cloud infrastructure to support knowledge sharing and operational continuity. Skills required: • Proven experience in managing infrastructure on AWS in a DevOps/SRE role. • Strong experience managing infrastructure with IaC (Terraform preferred) and writing automation workflows (GitHub actions preferred). • Proficient with Python and bash scripting. • Experience around building and managing production-grade Kubernetes clusters. • Knowledge of security best practices and the ability to implement security controls at the infrastructure level. • Experience with monitoring and logging tools like Prometheus, Grafana, ELK, etc. • Evaluate the existing setup and identify areas of improvements and cost optimisation.Commitment to create positive environmental value for our clients across sectors, helping them shape the future of their sustainability transition About us SLR are global leaders in Sustainability Solutions, helping our clients achieve their sustainability goals. We are a consultancy with 4500+ employees across 6 regions in over 125 countries. Our 'one team' culture is at the heart of our business, providing a collaborative and supportive environment for professional development. Culture & Inclusion at SLR We are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional C&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all people regardless of their background can thrive.We welcome applications from all individuals, regardless of their background, including those from groups that are currently under-represented at SLR, such as people identifying as 2SLGBTQI+, Indigenous peoples, ethnic minority groups, women, and people with visible or invisible disabilities, including those who are neurodivergent. About UsWe're Making Sustainability Happen.We don't have all the answers to the complex sustainability challenges faced by humanity today. But we're working on it. We are a consultancy with 4,500+ employees, working on projects in over 125 countries around the world.When you join SLR, you'll work alongside some of the world's leading advisors and technicians on projects of global importance in the environmental space.We know sustainability starts from within. And no matter how good we are today, we can always do better. We continually work on our internal ethics to set the standard for organisations and reflect the advice we give to clients.
Posted Friday 17 July 2026 at 00:00 Expires Sunday 9 August 2026 at 23:59 About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Navigate your future and lock in your career as we keep our canals open and alive. Our Bradley Workshop (Bilston, West Midlands) plays a vital role in preserving and maintaining the nation's waterways, manufacturing and repairing lock gates and other critical infrastructure that keep the network operating safely and efficiently. This is an exciting time to join the Trust as we invest in a new generation of manufacturing capability, including the introduction of state of the art Computer Numerically Controlled (CNC) technology, helping to blend traditional craftsmanship with modern engineering techniques to support our historic waterways for years to come. We currently have an excellent opportunity to join the Trust as a CNC Operator/Programmer. In this role, you will be contributing to the building/supplying/repairing complete lock gate and lock gate parts in line with safety requirements, Trust policies and heritage standards. We are looking for an organised and experienced CNC Operator/Programmer, who demonstrates the required skills & experience in operating a state of the art CNC machine, where Health and Safety standards high levels of quality and efficient working practices are central to how they work. This is a brand new role for the team, created to support the introduction of a new CNC machine due to arrive in January 2026. Joining the Trust in Autumn 2026, you'll have the opportunity to immerse yourself in our operations, heritage assets, and manufacturing processes while undertaking orientation, training, and familiarisation. Working closely with colleagues across the workshop, you'll play a key role in helping shape our CNC strategy, processes, and ways of working as we establish this exciting new capability for the future. You will be based in our Bradley Workshop, Bradley Lane, Bilston, West Midlands. WV14 8DW. Role Overview Our CNC Operator/Programmer will operate and programme a brand new, purpose built and state of the art 5 axis CNC machine and be responsible for the efficient machining of component parts to produce lock gates in Green Oak and tropical hardwoods such as Ekki and Greenheart in line with production programme requirements. Key Responsibilities Program, set up, and operate CNC woodworking machinery to manufacture lock gate components including gate leaves, balance beams, heel posts, quoins, and structural timbers. Produce and amend CNC programs from drawings, CAD models, and engineering specifications. Machine large section hardwood timbers to required tolerance, ensuring correct fit, function, and longevity of assets. Carry out first off and in process quality checks, supporting asset integrity and safe operation. Work alongside Engineers, Lock Gate Technicians, CAD Technicians, Joiners, Fabricators & installation teams to support efficient manufacture and assembly. Safely handle and position heavy timber components using appropriate lifting equipment. Complete routine machine checks, cleaning, and basic preventative maintenance. Comply with all Trust health, safety, and environmental procedures, including PUWER, LOLER and COSHH. Contribute to continuous improvement of CNC processes, tooling, and efficiency. Support training or mentoring of apprentices and less experienced colleagues when required. Safety - Ensuring the machine is safe to run based on maintenance, tool wear and calibration and in full compliance with the manufacturer's recommendations, provided training and in compliance with the Safe Operating Procedures. Programme Optimisation - Ensuring that the correct tooling, tool paths, spindle speeds, sequencing and scheduling is identified to ensure that the optimum cycle time is achieved. Quality Control - Ensuring the correct quality is achieved through determining tolerance verification, choosing the correct inspection methodology and accepting or rejecting a machined component based on the completed inspections. Always Displaying the Trust Values. Ensuring that diversity, equality and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values. About You You'll have experience programming, setting up, and operating CNC machinery, with strong CAD/CAM skills and a focus on quality, safety, and continuous improvement. You'll be confident working with precision engineered timber components, troubleshooting machinery, and maintaining high standards of workmanship. Holding a relevant NVQ, City & Guilds, or equivalent qualification, you'll be a collaborative team player who takes pride in delivering high quality outcomes. Skills & Qualifications Core Technical Knowledge CNC programming; Ability to write, edit, and optimise CNC programs including toolpaths for large hardwood sections. CAD/CAM proficiency; Skilled in software, specifically Fusion 360, or SolidWorks CAM, especially for woodworking applications. Machine setup; Competence in setting up multi axis CNC routers or machining centres, including fixturing, tool selection, and calibration. Tooling knowledge; Understanding of cutters, feeds, speeds, chip load, and tooling life when machining hardwoods (Oak, Ekki, Greenheart, Opepe etc.). G code understanding; Ability to interpret and manually adjust G code for accuracy, efficiency, and safety. Woodworking & Material - Specific Knowledge Hardwood machining expertise; Knowledge of grain behaviour, tear out prevention, moisture content, and structural considerations for large timber sections. Material handling; Safe handling of heavy, oversized hardwood components using forklifts/side loaders and cranes. Surface quality control; Ability to achieve high precision tolerances and clean finishes on hardwood. Operational & Safety Knowledge Machine maintenance; Routine maintenance, troubleshooting, and fault finding on CNC woodworking machinery. Health & safety compliance; Knowledge of PUWER, LOLER, COSHH dust extraction standards, PPE, and safe operation of high speed cutting equipment. Quality assurance; Ability to inspect components using calliper's, gauges, templates, and 3D measurement tools. Essential Certifications NVQ Level 2/3 or City & Guilds in Wood Machining, Joinery, CNC Machining, or equivalent CNC Programming certification (manufacturer specific or general). General Working knowledge of Microsoft programmes including Word, Excel, Teams, Outlook. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment is appropriate for the task. Consider your own and others behaviour. To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer In addition to your annual base salary of £36,000 - £38,977, we also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1 ( ) . Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long term negative effect on your ability to carry out normal day to day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability . click apply for full job details
24/07/2026
Full time
Posted Friday 17 July 2026 at 00:00 Expires Sunday 9 August 2026 at 23:59 About the Trust We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you? Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year. Navigate your future and lock in your career as we keep our canals open and alive. Our Bradley Workshop (Bilston, West Midlands) plays a vital role in preserving and maintaining the nation's waterways, manufacturing and repairing lock gates and other critical infrastructure that keep the network operating safely and efficiently. This is an exciting time to join the Trust as we invest in a new generation of manufacturing capability, including the introduction of state of the art Computer Numerically Controlled (CNC) technology, helping to blend traditional craftsmanship with modern engineering techniques to support our historic waterways for years to come. We currently have an excellent opportunity to join the Trust as a CNC Operator/Programmer. In this role, you will be contributing to the building/supplying/repairing complete lock gate and lock gate parts in line with safety requirements, Trust policies and heritage standards. We are looking for an organised and experienced CNC Operator/Programmer, who demonstrates the required skills & experience in operating a state of the art CNC machine, where Health and Safety standards high levels of quality and efficient working practices are central to how they work. This is a brand new role for the team, created to support the introduction of a new CNC machine due to arrive in January 2026. Joining the Trust in Autumn 2026, you'll have the opportunity to immerse yourself in our operations, heritage assets, and manufacturing processes while undertaking orientation, training, and familiarisation. Working closely with colleagues across the workshop, you'll play a key role in helping shape our CNC strategy, processes, and ways of working as we establish this exciting new capability for the future. You will be based in our Bradley Workshop, Bradley Lane, Bilston, West Midlands. WV14 8DW. Role Overview Our CNC Operator/Programmer will operate and programme a brand new, purpose built and state of the art 5 axis CNC machine and be responsible for the efficient machining of component parts to produce lock gates in Green Oak and tropical hardwoods such as Ekki and Greenheart in line with production programme requirements. Key Responsibilities Program, set up, and operate CNC woodworking machinery to manufacture lock gate components including gate leaves, balance beams, heel posts, quoins, and structural timbers. Produce and amend CNC programs from drawings, CAD models, and engineering specifications. Machine large section hardwood timbers to required tolerance, ensuring correct fit, function, and longevity of assets. Carry out first off and in process quality checks, supporting asset integrity and safe operation. Work alongside Engineers, Lock Gate Technicians, CAD Technicians, Joiners, Fabricators & installation teams to support efficient manufacture and assembly. Safely handle and position heavy timber components using appropriate lifting equipment. Complete routine machine checks, cleaning, and basic preventative maintenance. Comply with all Trust health, safety, and environmental procedures, including PUWER, LOLER and COSHH. Contribute to continuous improvement of CNC processes, tooling, and efficiency. Support training or mentoring of apprentices and less experienced colleagues when required. Safety - Ensuring the machine is safe to run based on maintenance, tool wear and calibration and in full compliance with the manufacturer's recommendations, provided training and in compliance with the Safe Operating Procedures. Programme Optimisation - Ensuring that the correct tooling, tool paths, spindle speeds, sequencing and scheduling is identified to ensure that the optimum cycle time is achieved. Quality Control - Ensuring the correct quality is achieved through determining tolerance verification, choosing the correct inspection methodology and accepting or rejecting a machined component based on the completed inspections. Always Displaying the Trust Values. Ensuring that diversity, equality and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values. About You You'll have experience programming, setting up, and operating CNC machinery, with strong CAD/CAM skills and a focus on quality, safety, and continuous improvement. You'll be confident working with precision engineered timber components, troubleshooting machinery, and maintaining high standards of workmanship. Holding a relevant NVQ, City & Guilds, or equivalent qualification, you'll be a collaborative team player who takes pride in delivering high quality outcomes. Skills & Qualifications Core Technical Knowledge CNC programming; Ability to write, edit, and optimise CNC programs including toolpaths for large hardwood sections. CAD/CAM proficiency; Skilled in software, specifically Fusion 360, or SolidWorks CAM, especially for woodworking applications. Machine setup; Competence in setting up multi axis CNC routers or machining centres, including fixturing, tool selection, and calibration. Tooling knowledge; Understanding of cutters, feeds, speeds, chip load, and tooling life when machining hardwoods (Oak, Ekki, Greenheart, Opepe etc.). G code understanding; Ability to interpret and manually adjust G code for accuracy, efficiency, and safety. Woodworking & Material - Specific Knowledge Hardwood machining expertise; Knowledge of grain behaviour, tear out prevention, moisture content, and structural considerations for large timber sections. Material handling; Safe handling of heavy, oversized hardwood components using forklifts/side loaders and cranes. Surface quality control; Ability to achieve high precision tolerances and clean finishes on hardwood. Operational & Safety Knowledge Machine maintenance; Routine maintenance, troubleshooting, and fault finding on CNC woodworking machinery. Health & safety compliance; Knowledge of PUWER, LOLER, COSHH dust extraction standards, PPE, and safe operation of high speed cutting equipment. Quality assurance; Ability to inspect components using calliper's, gauges, templates, and 3D measurement tools. Essential Certifications NVQ Level 2/3 or City & Guilds in Wood Machining, Joinery, CNC Machining, or equivalent CNC Programming certification (manufacturer specific or general). General Working knowledge of Microsoft programmes including Word, Excel, Teams, Outlook. Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Assess the risks and make adjustments to work methods where appropriate. Ensure all equipment is appropriate for the task. Consider your own and others behaviour. To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times. Contact & Application If you have any questions, feel free to reach out to us at . We encourage early applications as we may close the vacancy once we receive enough suitable candidates. What We Offer In addition to your annual base salary of £36,000 - £38,977, we also offer a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1 ( ) . Our values We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community. We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We'll work with you to make any necessary changes. All of our jobs can be considered on a part time, flexible or job share basis. We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long term negative effect on your ability to carry out normal day to day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability . click apply for full job details
Regional Application Engineer EMEA North, RentalPostulerremote type: Remotelocations: Highgatetime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R3130 Division de L-Acoustics, nous créons des produits et technologies audio de pointe. Notre signature sonore inimitable et notre son hyperréal immersif révolutionnaire procurent des sensations d'écoute inégalées et offrent des possibilités illimitées dans les espaces résidentiels, artistiques, culturels et expérientiels. Grâce à son engagement pour l'innovation et l'excellence de la conception de produits, L-Acoustics façonne le futur du son avec des technologies qui permettent aux professionnels de l'audio et aux artistes d'améliorer l'expérience de l'auditeur. Pionnier de l'industrie du son live, L-Acoustics conçoit et fabrique des systèmes de sonorisation complets aux niveaux de performance les plus élevés. Ces systèmes sont utilisés dans les plus grands festivals de musique, les événements live ainsi que dans les théatres, les stades et les lieux de cultes du monde entier. Aujourd'hui, L-Acoustics se positionne en leader mondial de la sonorisation professionnelle premium. As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems. Responsibilities Technical Partner Support Support rental partners and productions with system design, deployment, optimisation, and troubleshooting. Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events. Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies. Assist partners in adopting L-Acoustics workflows, tools, and technologies. Support complex technical escalations and issue resolution. Show & Event Support Support strategic events, flagship productions, and high-visibility deployments. Provide on-site engineering support where appropriate. Validate system performance and deployment quality. Capture and share technical learnings across the organisation. Client & Partner Enablement Build and maintain relationships with rental providers, production companies, venues, and system engineers. Act as a trusted technical advisor to partners and end users. Support customer adoption of L-Acoustics best practices and workflows. Contribute to partner growth and operational excellence. Training, Workshops & Presentations Deliver technical training, workshops, demonstrations, and product showcases. Develop customer competency and self-sufficiency. Mentor partner engineers and technical teams. Support adoption of new products, workflows, and technologies. Technical Ambassadorship & Market Development Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events. Support market development through technical influence, customer engagement, and early-stage opportunity support. Identify emerging opportunities, customer requirements, and market trends. Support strategic account development and product adoption initiatives. Cross-Functional Collaboration Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams. Support new product launches through demonstrations, customer education, and field deployment support. Contribute to regional technical initiatives and continuous improvement activities. KPI/ Impact Rental Strategic partner engagements Engineers trained and certified Training satisfaction score Technical escalation response time Escalation resolution effectiveness Strategic projects supported Product adoption initiatives completed Strategic events supported Customer satisfaction following technical support or event support Impact Measures Rental Customer satisfaction / NPS Repeat engagement from strategic partners Product adoption growth Influence on major productions and deployments Training impact and partner competency growth Strategic partner development and retention Preferred Profile - Rental Minimum 7 years of experience in the professional audio industry. Bachelor's, Master's, or Engineering degree preferred. Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments. Experience designing, deploying, and optimising L-Acoustics and third-party audio systems. Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions. Proven ability to lead deployment teams and provide technical guidance to engineers and technicians. Demonstrated experience with large-scale audio system deployment and rigging coordination. Experience with electroacoustic measurement and system optimisation tools. Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting. Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous). L-Acoustics System Engineer and System Technician certifications preferred. Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous. Portfolio of relevant projects required. Willingness to travel extensively (50- 75%) when required. Professional proficiency in English; additional languages are advantageous.
24/07/2026
Full time
Regional Application Engineer EMEA North, RentalPostulerremote type: Remotelocations: Highgatetime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R3130 Division de L-Acoustics, nous créons des produits et technologies audio de pointe. Notre signature sonore inimitable et notre son hyperréal immersif révolutionnaire procurent des sensations d'écoute inégalées et offrent des possibilités illimitées dans les espaces résidentiels, artistiques, culturels et expérientiels. Grâce à son engagement pour l'innovation et l'excellence de la conception de produits, L-Acoustics façonne le futur du son avec des technologies qui permettent aux professionnels de l'audio et aux artistes d'améliorer l'expérience de l'auditeur. Pionnier de l'industrie du son live, L-Acoustics conçoit et fabrique des systèmes de sonorisation complets aux niveaux de performance les plus élevés. Ces systèmes sont utilisés dans les plus grands festivals de musique, les événements live ainsi que dans les théatres, les stades et les lieux de cultes du monde entier. Aujourd'hui, L-Acoustics se positionne en leader mondial de la sonorisation professionnelle premium. As the Regional Application Engineer EMEA North, Rental, you will support rental partners, production companies, venues, and system engineers throughout the deployment of L-Acoustics systems across touring, festival, corporate, theatre, and special event environments. You will act as a trusted technical advisor while helping partners maximise the performance and value of their L-Acoustics systems. Responsibilities Technical Partner Support Support rental partners and productions with system design, deployment, optimisation, and troubleshooting. Provide advanced technical assistance for tours, festivals, corporate events, theatre productions, and special events. Leverage first-hand field experience to provide guidance on load-in/load-out logistics, truck pack optimisation, and rental cabling strategies. Assist partners in adopting L-Acoustics workflows, tools, and technologies. Support complex technical escalations and issue resolution. Show & Event Support Support strategic events, flagship productions, and high-visibility deployments. Provide on-site engineering support where appropriate. Validate system performance and deployment quality. Capture and share technical learnings across the organisation. Client & Partner Enablement Build and maintain relationships with rental providers, production companies, venues, and system engineers. Act as a trusted technical advisor to partners and end users. Support customer adoption of L-Acoustics best practices and workflows. Contribute to partner growth and operational excellence. Training, Workshops & Presentations Deliver technical training, workshops, demonstrations, and product showcases. Develop customer competency and self-sufficiency. Mentor partner engineers and technical teams. Support adoption of new products, workflows, and technologies. Technical Ambassadorship & Market Development Represent L-Acoustics at customer engagements, workshops, demonstrations, and industry events. Support market development through technical influence, customer engagement, and early-stage opportunity support. Identify emerging opportunities, customer requirements, and market trends. Support strategic account development and product adoption initiatives. Cross-Functional Collaboration Share field feedback, workflow insights, and feature requests with Sales, Product Management, Education, Support, and R&D teams. Support new product launches through demonstrations, customer education, and field deployment support. Contribute to regional technical initiatives and continuous improvement activities. KPI/ Impact Rental Strategic partner engagements Engineers trained and certified Training satisfaction score Technical escalation response time Escalation resolution effectiveness Strategic projects supported Product adoption initiatives completed Strategic events supported Customer satisfaction following technical support or event support Impact Measures Rental Customer satisfaction / NPS Repeat engagement from strategic partners Product adoption growth Influence on major productions and deployments Training impact and partner competency growth Strategic partner development and retention Preferred Profile - Rental Minimum 7 years of experience in the professional audio industry. Bachelor's, Master's, or Engineering degree preferred. Extensive experience in professional sound system design, deployment, and operation within live events, touring, and rental environments. Experience designing, deploying, and optimising L-Acoustics and third-party audio systems. Experience supporting festivals, tours, corporate events, broadcast, and large-scale live productions. Proven ability to lead deployment teams and provide technical guidance to engineers and technicians. Demonstrated experience with large-scale audio system deployment and rigging coordination. Experience with electroacoustic measurement and system optimisation tools. Strong understanding of networked audio systems and IP networking fundamentals, including Milan-AVB, Dante, AES67, addressing, switching, and troubleshooting. Strong working knowledge of L-Acoustics software including Soundvision and Network Manager (experience with L-ISA Controller is advantageous). L-Acoustics System Engineer and System Technician certifications preferred. Formal entertainment rigging training or certification (e.g., PLASA NRC, ETCP, or similar) is advantageous. Portfolio of relevant projects required. Willingness to travel extensively (50- 75%) when required. Professional proficiency in English; additional languages are advantageous.
We're the team behind the UK's telecom networks-designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation. We're looking for a proactive and technically skilled IT Field Technician to join our team. This is a highly visible, field-based role that combines advanced technical support with infrastructure assessment and technology improvement across our operational locations throughout the UK. As an IT Field Technician, you'll provide hands-on support to users, resolve complex technical issues, and conduct site-based assessments of IT infrastructure and equipment. You'll investigate recurring problems, identify opportunities for improvement, and make recommendations on whether systems should be repaired, upgraded, optimised, or replaced. This role will involve regular travel across the UK, including visits to offices, depots, and operational sites. As such, flexibility and a willingness to travel extensively, including occasional overnight stays, are essential. This is an excellent opportunity for someone who enjoys troubleshooting, working independently, travelling to different locations, and contributing to the continual improvement of IT services and infrastructure across the business. What you'll do Travel extensively across the UK to provide onsite technical support and infrastructure assessments Respond to and resolve escalated technical issues across multiple company locations Support users with hardware, software, network, mobile device, and connectivity issues Act as an escalation point for complex IT incidents and service requests Conduct site visits to assess the condition, effectiveness, and performance of IT infrastructure and equipment Investigate recurring technical faults and identify root causes Assess whether equipment, systems, or infrastructure require repair, upgrade, optimisation, or replacement Produce recommendations and reports to support technology investment decisions Support infrastructure improvement plans and technology refresh programmes across company locations Log, prioritise, and manage incidents through the IT service management system Install, configure, and support Microsoft 365 applications and company-standard software Troubleshoot network connectivity issues, including VPN and remote access technologies Set up hardware and software for new employees and support equipment deployments Maintain IT asset registers and inventory records Support system maintenance, endpoint management, software updates, and security compliance activities Assist with information security processes, including access reviews and incident investigations Deliver basic user training and guidance on IT systems and business applications Contribute to knowledge bases, FAQs, and support documentation Build strong relationships with stakeholders across multiple business functions and locations Ensure all activities are completed in accordance with company policies, procedures, and security standards About you Experience in an IT Support, Infrastructure Support, Field Engineer, or similar technical role Strong troubleshooting and diagnostic skills with the ability to investigate and resolve complex issues Experience supporting multiple sites and remote users Excellent communication and customer service skills Able to manage multiple priorities and work effectively in a fast-paced environment Strong analytical, investigative, and problem-solving abilities Comfortable working independently and managing your own workload High attention to detail and commitment to delivering excellent service Resilient, adaptable, and comfortable working in a changing environment Strong relationship-building skills with stakeholders at all levels Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Power BI Requirements What you'll need Previous experience in IT support, infrastructure support, field engineering, or a similar technical environment Good knowledge of Microsoft 365 and Windows operating systems Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies Experience troubleshooting hardware, infrastructure, and connectivity issues Ability to identify recurring technical problems and recommend long-term solutions Experience supporting multiple sites and geographically dispersed users Full UK Driving Licence Willingness and ability to travel regularly across the UK, including occasional overnight stays Degree in IT, Computing, or related field (desirable) or equivalent experience We Are Comex At Comex 2000, our people are at the heart of everything we do. We believe in creating an inclusive, supportive, and collaborative environment where everyone can thrive. Through innovation, teamwork, and a commitment to excellence, we deliver industry-leading solutions for our customers while providing rewarding careers for our employees. We celebrate diversity, champion professional development, and empower our teams to make a real difference every day.
20/07/2026
Full time
We're the team behind the UK's telecom networks-designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation. We're looking for a proactive and technically skilled IT Field Technician to join our team. This is a highly visible, field-based role that combines advanced technical support with infrastructure assessment and technology improvement across our operational locations throughout the UK. As an IT Field Technician, you'll provide hands-on support to users, resolve complex technical issues, and conduct site-based assessments of IT infrastructure and equipment. You'll investigate recurring problems, identify opportunities for improvement, and make recommendations on whether systems should be repaired, upgraded, optimised, or replaced. This role will involve regular travel across the UK, including visits to offices, depots, and operational sites. As such, flexibility and a willingness to travel extensively, including occasional overnight stays, are essential. This is an excellent opportunity for someone who enjoys troubleshooting, working independently, travelling to different locations, and contributing to the continual improvement of IT services and infrastructure across the business. What you'll do Travel extensively across the UK to provide onsite technical support and infrastructure assessments Respond to and resolve escalated technical issues across multiple company locations Support users with hardware, software, network, mobile device, and connectivity issues Act as an escalation point for complex IT incidents and service requests Conduct site visits to assess the condition, effectiveness, and performance of IT infrastructure and equipment Investigate recurring technical faults and identify root causes Assess whether equipment, systems, or infrastructure require repair, upgrade, optimisation, or replacement Produce recommendations and reports to support technology investment decisions Support infrastructure improvement plans and technology refresh programmes across company locations Log, prioritise, and manage incidents through the IT service management system Install, configure, and support Microsoft 365 applications and company-standard software Troubleshoot network connectivity issues, including VPN and remote access technologies Set up hardware and software for new employees and support equipment deployments Maintain IT asset registers and inventory records Support system maintenance, endpoint management, software updates, and security compliance activities Assist with information security processes, including access reviews and incident investigations Deliver basic user training and guidance on IT systems and business applications Contribute to knowledge bases, FAQs, and support documentation Build strong relationships with stakeholders across multiple business functions and locations Ensure all activities are completed in accordance with company policies, procedures, and security standards About you Experience in an IT Support, Infrastructure Support, Field Engineer, or similar technical role Strong troubleshooting and diagnostic skills with the ability to investigate and resolve complex issues Experience supporting multiple sites and remote users Excellent communication and customer service skills Able to manage multiple priorities and work effectively in a fast-paced environment Strong analytical, investigative, and problem-solving abilities Comfortable working independently and managing your own workload High attention to detail and commitment to delivering excellent service Resilient, adaptable, and comfortable working in a changing environment Strong relationship-building skills with stakeholders at all levels Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Power BI Requirements What you'll need Previous experience in IT support, infrastructure support, field engineering, or a similar technical environment Good knowledge of Microsoft 365 and Windows operating systems Understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies Experience troubleshooting hardware, infrastructure, and connectivity issues Ability to identify recurring technical problems and recommend long-term solutions Experience supporting multiple sites and geographically dispersed users Full UK Driving Licence Willingness and ability to travel regularly across the UK, including occasional overnight stays Degree in IT, Computing, or related field (desirable) or equivalent experience We Are Comex At Comex 2000, our people are at the heart of everything we do. We believe in creating an inclusive, supportive, and collaborative environment where everyone can thrive. Through innovation, teamwork, and a commitment to excellence, we deliver industry-leading solutions for our customers while providing rewarding careers for our employees. We celebrate diversity, champion professional development, and empower our teams to make a real difference every day.
Job Title Technical Services Manager Job Description At Cushman & Wakefield, we are seeking a highly motivatedTechnical Services Manager to lead the delivery of exceptional technical and operational services across a diverse property portfolio. Acting as a trusted partner to both clients and internal stakeholders, you will be responsible for managing key accounts, ensuring the seamless integration of service delivery platforms, and providing timely, accurate, and consistent information to support informed decision-making. Combining strong technical expertise with commercial and financial acumen, you will drive service excellence, ensure robust governance and compliance, and play a pivotal role in achieving both client objectives and Cushman & Wakefield's commitment to operational excellence. The Technical Services Manager (TSM) core focus is to act as an expert advisor, supporting the FM and ESG teams by providing technical advice, audits and reports. The role will be responsible for day-to-day management of the various MEP and related services contracts to ensure that the contracts operate safely and efficiently and all necessary statutory and best practice compliance requirements are met and satisfactorily documented. The role also includes monitoring the various contracts to ensure that all contract specifications are met, using key performance indicators to monitor and record contractor performance. The TSM will also be responsible for supporting the day to day delivery of MEP and related small service charge and capital expenditure projects across the portfolio. The TSM will have a sustainability bias, be fully embedded within the ESG team and support the teams with the understanding of sustainability and environmental legislation and best practice. Core Responsibilities To pro-actively manage the day-to-day operations of the mechanical and electrical maintenance contract, to give technical support related to any MEP or hard services contracts for the portfolio. Monitor and review the services provided by the various contractors and ensure that the terms of all relevant contracts are being fully met. To manage the processes, policies and procedures necessary for effective operation of the contract. Client reporting and presentations To review and amend supplier contract specifications. Complete site-specific tenant fit-out guides Provide input into regular operational management meetings and reports as required. Establish and manage procedures for monitoring and benchmarking supplier and contract performance. Complete ESG life cycle reports to an agreed format. Arrange and attend all stakeholder review meetings Management of AMR roll-out project Development and implementation of energy efficiency guidelines and tracker Pro-actively recommend projects to enhance sustainability to sites Manage internal and external relationships including Client, Cushman & Wakefield, local authorities, service providers and statutory bodies. Provide technical support & advice to the FM team nationally. Review new industry regulations and CIBSE/HVCA guidelines and contract utilities. Review and manage engineering business risk. Manage service providers and monitor performance against contracted SLAs and KPIs. Co-ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved. Provide team update/training in relation to building services. Establish 'value for money' strategies for delivering the technical management service. All Health and Safety matters effectively managed. Complete engineering site surveys & audit reports and create site-level action plans. Prepare routine engineering reports where required as part of client account management. Undertake feasibility studies, tender and project manage the delivery of renewable energy (PV), electric vehicle (EV) charging and other small engineering projects where instructed Manage asset level legislative and regulatory risks current and future planning across managed assets Review industry guidelines and utilities regulations providing guidance and support to C&W asset services and clients, when change impacts the managed portfolio. Core Knowledge, Experience and personal qualities Proven track record across Facilities Management / Managing Agent Experience in energy management and ESG related technical management Operating knowledge of Output Specifications and commercial management of performance-based contracts. Operate in a collegiate environment working closely with property and finance teams - team player. Experience in networking and building harmonious relationships internally and externally. Good working knowledge of current legislation relevant to role. Good operational knowledge and management of CAFM IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) Excellent organisational skills. The ability to communicate in a clear and concise manner. Demonstratable skill and knowledge of the operation of MEP services and equipment. Experience in managing MEP and related service contracts. Experience in contract management. A strong technical understanding of commercial office building operations and services A full understanding of sustainability and environmental legislation and best practice. Full understanding and experience of setting contract KPI's and management of contractor performance. Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety). Understanding of energy management and optimisation within or applicable to properties. Experience in developing and implementing new practices, policies and procedures. Knowledge and experience in health and safety management. Demonstratable skills and experience in project management and project cost planning. Strong time management and delegation skills. The ability to work proactively and flexibly to achieve goals and targets. Defects / warranty management. CIBSE & HVCA guidelines Qualifications IOSH Managing Safely Appropriate Engineering degree and/or HND/HNC qualification. Current engineering professional status such as chartered, incorporated or Technician engineer Appropriate levels of technical awareness and compliance training. If you are an experienced technical facilities professional with a passion for delivering outstanding service, building strong client relationships, and driving operational excellence, we would love to hear from you. Join Cushman & Wakefield and play a key role in shaping high-performing environments for our clients, their customers, and colleagues. Apply today to become part of a global team where your expertise, leadership, and ambition will be recognised and rewarded. Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.
18/07/2026
Full time
Job Title Technical Services Manager Job Description At Cushman & Wakefield, we are seeking a highly motivatedTechnical Services Manager to lead the delivery of exceptional technical and operational services across a diverse property portfolio. Acting as a trusted partner to both clients and internal stakeholders, you will be responsible for managing key accounts, ensuring the seamless integration of service delivery platforms, and providing timely, accurate, and consistent information to support informed decision-making. Combining strong technical expertise with commercial and financial acumen, you will drive service excellence, ensure robust governance and compliance, and play a pivotal role in achieving both client objectives and Cushman & Wakefield's commitment to operational excellence. The Technical Services Manager (TSM) core focus is to act as an expert advisor, supporting the FM and ESG teams by providing technical advice, audits and reports. The role will be responsible for day-to-day management of the various MEP and related services contracts to ensure that the contracts operate safely and efficiently and all necessary statutory and best practice compliance requirements are met and satisfactorily documented. The role also includes monitoring the various contracts to ensure that all contract specifications are met, using key performance indicators to monitor and record contractor performance. The TSM will also be responsible for supporting the day to day delivery of MEP and related small service charge and capital expenditure projects across the portfolio. The TSM will have a sustainability bias, be fully embedded within the ESG team and support the teams with the understanding of sustainability and environmental legislation and best practice. Core Responsibilities To pro-actively manage the day-to-day operations of the mechanical and electrical maintenance contract, to give technical support related to any MEP or hard services contracts for the portfolio. Monitor and review the services provided by the various contractors and ensure that the terms of all relevant contracts are being fully met. To manage the processes, policies and procedures necessary for effective operation of the contract. Client reporting and presentations To review and amend supplier contract specifications. Complete site-specific tenant fit-out guides Provide input into regular operational management meetings and reports as required. Establish and manage procedures for monitoring and benchmarking supplier and contract performance. Complete ESG life cycle reports to an agreed format. Arrange and attend all stakeholder review meetings Management of AMR roll-out project Development and implementation of energy efficiency guidelines and tracker Pro-actively recommend projects to enhance sustainability to sites Manage internal and external relationships including Client, Cushman & Wakefield, local authorities, service providers and statutory bodies. Provide technical support & advice to the FM team nationally. Review new industry regulations and CIBSE/HVCA guidelines and contract utilities. Review and manage engineering business risk. Manage service providers and monitor performance against contracted SLAs and KPIs. Co-ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved. Provide team update/training in relation to building services. Establish 'value for money' strategies for delivering the technical management service. All Health and Safety matters effectively managed. Complete engineering site surveys & audit reports and create site-level action plans. Prepare routine engineering reports where required as part of client account management. Undertake feasibility studies, tender and project manage the delivery of renewable energy (PV), electric vehicle (EV) charging and other small engineering projects where instructed Manage asset level legislative and regulatory risks current and future planning across managed assets Review industry guidelines and utilities regulations providing guidance and support to C&W asset services and clients, when change impacts the managed portfolio. Core Knowledge, Experience and personal qualities Proven track record across Facilities Management / Managing Agent Experience in energy management and ESG related technical management Operating knowledge of Output Specifications and commercial management of performance-based contracts. Operate in a collegiate environment working closely with property and finance teams - team player. Experience in networking and building harmonious relationships internally and externally. Good working knowledge of current legislation relevant to role. Good operational knowledge and management of CAFM IT skills (MS Word, Excel, PowerPoint, Outlook, Internet) Excellent organisational skills. The ability to communicate in a clear and concise manner. Demonstratable skill and knowledge of the operation of MEP services and equipment. Experience in managing MEP and related service contracts. Experience in contract management. A strong technical understanding of commercial office building operations and services A full understanding of sustainability and environmental legislation and best practice. Full understanding and experience of setting contract KPI's and management of contractor performance. Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety). Understanding of energy management and optimisation within or applicable to properties. Experience in developing and implementing new practices, policies and procedures. Knowledge and experience in health and safety management. Demonstratable skills and experience in project management and project cost planning. Strong time management and delegation skills. The ability to work proactively and flexibly to achieve goals and targets. Defects / warranty management. CIBSE & HVCA guidelines Qualifications IOSH Managing Safely Appropriate Engineering degree and/or HND/HNC qualification. Current engineering professional status such as chartered, incorporated or Technician engineer Appropriate levels of technical awareness and compliance training. If you are an experienced technical facilities professional with a passion for delivering outstanding service, building strong client relationships, and driving operational excellence, we would love to hear from you. Join Cushman & Wakefield and play a key role in shaping high-performing environments for our clients, their customers, and colleagues. Apply today to become part of a global team where your expertise, leadership, and ambition will be recognised and rewarded. Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
14/07/2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
06/07/2026
Full time
Job Title: IT Specialist Team Leader Location: Pencoed, South Wales (in office) Salary: 32,000 - 37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
