53 jobs found

We are seeking a Comms Helpdesk Technician to provide high-quality remote support across our VoIP, connectivity, data networking and Wi-Fi services. This desk-based role is ideal for an experienced 1st Line Technician with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, taking inbound calls from customers who require technical assistance and triaging their calls with a view to resolving and closing the ticket at first contact. Where escalation is required, you will be responsible for gathering all relevant information and passing it on clearly to the appropriate team. Key Responsibilities Act as the first point of contact for customers, logging, categorising and prioritising incidents and service requests in line with ITIL best practice. Manage and resolve tickets within agreed SLAs, ensuring timely responses, clear progress updates and accurate resolution records. Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear diagnostic information. Diagnose and resolve issues across VoIP platforms, SIP trunks, hosted telephony, firewalls, routers, LAN/WAN, Wi-Fi and broadband services (FTTC/FTTP/SoGEA). Engage and manage third-party providers including ISPs, VoIP platforms and carriers, ensuring effective fault escalation, progress tracking and accountability. Investigate alerts, outages and performance issues such as latency, jitter and packet loss, supporting major incident response and service restoration. Maintain and enhance technical documentation, known error records and Knowledge Base articles related to telecoms and networking solutions. Work closely with IT and Comms Specialists to improve processes, reduce escalations and strengthen service delivery. Maintain clear, professional communication with customers and stakeholders throughout the incident lifecycle. Use ticketing systems, RMM tools and third-party platforms to manage workload, prioritise tasks and maintain data accuracy. Provide support for telecoms and connectivity services during scheduled weekend shifts, escalating to on-call specialists where required. Deliver a professional, reliable support service focused on minimising disruption and maintaining strong customer satisfaction. What We Are Looking For ICT and/or Telecoms background with service desk experience is essential. Basic understanding of SIP, RTP, NAT and VoIP fundamentals. Basic knowledge of routing, switching, VLANs and firewall concepts. Engineering mindset with a keen desire for problem-solving and logical fault diagnosis. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms such as Yealink, Gamma, Horizon or CallSwitch. Experience with DrayTek, Unifi, Aruba or similar networking solutions. Inclusive EMI Share Equity Scheme - own a slice of the Purple Pie. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Birthday day off. Additional day off for personal life milestones. Give Back Day for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!

We're the team behind the UK's telecom networks-designing, building, upgrading, and maintaining the infrastructure that keeps the country connected. From large-scale fibre deployments to next-gen connectivity, Comex 2000 delivers with pace, precision, and innovation. We're looking for a customer-focused and proactive IT Support Specialist to join our team. Acting as the first line of IT support, you'll play a critical role in keeping our people connected, productive, and supported by resolving technical issues quickly and efficiently. This is a fast-paced, hands on role where you'll work across hardware, software, networks, and user support, ensuring business continuity while delivering an excellent user experience. You'll also contribute to information security, system maintenance, and continuous improvement initiatives. If you enjoy problem solving, supporting end users, and working in a dynamic environment, this is a great opportunity to grow your IT career. This role will involve one day a week in Haydock, therefore you must be able to drive. What you'll do Provide first line IT support, responding to helpdesk tickets, calls, and emails from end users Diagnose and resolve hardware, software, and network issues, escalating where required Support users with device setup and configuration, including laptops, desktops, printers, and mobile devices Manage incident logging, prioritisation, and resolution through the IT ticketing system Perform routine IT tasks such as password resets, access management, and software installation Assist with network troubleshooting, including connectivity and VPN issues Maintain accurate records of all IT requests, actions, and resolutions Set up new starters with equipment and system access, ensuring a smooth onboarding experience Maintain IT asset registers and inventory, supporting asset management and reporting Support information security processes, including access reviews and incident escalation Assist in system maintenance, updates, and compliance with security policies and GDPR Provide basic user training and guidance, helping employees use systems effectively Contribute to knowledge bases, FAQs, and documentation Build strong relationships with internal stakeholders and provide clear communication on IT issues Requirements About you Experience in an IT support, service desk, or technical helpdesk role Strong customer service mindset with excellent communication skills Able to prioritise and manage multiple requests in a fast paced environment Knowledge of Microsoft Office 365, email systems, and common business applications Basic understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP) Experience with Active Directory, user account management, and access controls Strong problem solving skills with the ability to diagnose and resolve technical issues High attention to detail and commitment to delivering quality support Resilient, adaptable, and comfortable working under pressure Experience with IT systems, asset tracking, and ticketing tools What you'll need Previous experience in IT support, customer service, or technical roles Familiarity with IT support tools and systems Degree in IT, Computing, or related field (desirable) or equivalent experience

Location: Swinderby, Lincolnshire Salary:35 -37k Hours: 40 Hours Per Week (Minimum 4 days a week on site) About Kisimul At Kisimul we're dedicated to helping the people we support expand their life skills, abilities and experiences as part of our therapeutic community and meaningful life model. Our ethos is to put individual needs, values, aspirations and outcomes at the centre of everything we do providing holistic care and lifelong learning in a nurturing, supportive environment that encourages personal growth and development. The Role We are looking for an experienced IT Support Technician to join our IT team, providing 1st/2nd line support across the Kisimul Group. Acting as a key link between IT and operational teams, you will support users across multiple sites, resolving hardware, software, Microsoft 365, networking, and device management issues while helping to maintain a secure and reliable IT environment. This role would suit an experienced 2nd Line Support Engineer, IT Support Technician, or Field Engineer who is comfortable managing Microsoft 365, Intune-managed devices, networking, and end-user support with minimal supervision. The successful candidate will be expected to quickly become a trusted technical resource across our sites and deliver a high-quality user experience. Key Responsibilities Manage incidents and service requests through to resolution, ensuring agreed service levels are met. Deliver excellent customer service through clear communication and timely updates, including occasional out-of-hours support. Accurately log, update, and maintain tickets within the Helpdesk system. Diagnose and resolve hardware, software, Microsoft 365, endpoint, and network issues, escalating where necessary. Administer user accounts, access rights, licensing, and group memberships in line with security policies and best practices. Support and administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, user onboarding/offboarding, licensing, and group management. Deploy, configure, and support Windows devices using Microsoft Intune, Entra ID, and Windows Autopilot, ensuring compliance with organisational security standards. Maintain accurate IT asset records, system documentation, and support materials. Support the implementation of IT changes, upgrades, and system improvements. Contribute to knowledge sharing and continuous service improvement initiatives. Plan, coordinate, and carry out site visits and on-site support activities. Support office relocations, equipment moves, and new site openings, ensuring IT services are operational and available. Conduct site surveys and assess technology requirements for new and existing locations. Install and maintain network infrastructure, including switches, wireless access points, patch panels, and structured cabling. Implement VLANs and structured configurations from documented designs. Liaise with third-party suppliers, engineers, and telecommunications providers during onsite visits and project activities. What We're Looking For 3-5 years' experience in an IT Support, 2nd Line Support, or Field Engineer role, supporting users across multiple locations. Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, Microsoft 365, and networking issues. Experience working within a structured ticketing environment and managing workloads against defined service levels. Strong customer service and communication skills, with the ability to build relationships and explain technical issues clearly to non-technical users. Strong understanding of PC and laptop hardware, printers, peripherals, mobile devices, and end-user technologies. Good knowledge of user identity and access management, including account administration, permissions management, and security best practices. Solid understanding of networking technologies including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, switching, firewalls, and connectivity troubleshooting. Solid understanding of connectivity technologies including FTTP, FTTC, leased lines, Starlink and WAN connectivity troubleshooting. Experience participating in IT infrastructure, office relocation, site rollout, and technology deployment projects. Ability to prioritise workload effectively, manage multiple tasks, and work independently with minimal supervision. Full UK driving licence and willingness to travel between sites Willingness to undertake an Enhanced DBS check Relevant Microsoft certifications such as Microsoft 365 Administrator, Endpoint Administrator, Azure/Entra, or Security certifications. Previous experience working within a multi-site organisation or field-based support role. Experience with VoIP and telephony platforms. Understanding of backup, disaster recovery, and business continuity solutions. Awareness of cybersecurity best practices, endpoint security, and compliance standards. Experience with Microsoft Defender, endpoint protection platforms, or vulnerability management tools. Experience using PowerShell or scripting to support administration and automation tasks. Blue Light Card :Which gives you access to discounts in over 15,000 venues UK wide Refer a friend : Earn up to £500 for every successful hire. Financial Benefits: Life Assurance of 1x your annual basic salary. Access to salary sacrifice pension scheme, withdraw a percentage of your wages as you earn them before payday with Stream. Access to Discountsfrom over 150 retailers. Health & Wellbeing: From access to an online GP, confidential telephone counselling, dedicated internal wellbeing support and an Employee Assistance Programme that truly makes a difference. Flexible Working Patterns: We recognise that not everyone celebrates the same occasions, so colleagues have the option to work on bank holidays and take the time off at another point that's more meaningful to them. Free DBS Check s:We cover the cost so you can start worry-free. About Kisimul Kisimul Group Ltd are a group of independent specialist schools and adult provisions providing exceptional residential care and award-winning education to children, young people and adults with a diagnosis of Autistic Spectrum Disorder, severe and complex learning difficulties, global development delay and associated challenging behaviour. We are proud to be awarded an outstanding company to work for as voted in our most recent companies employee survey Kisimul is dedicated to safeguarding and promoting the welfare of adults, children and young people, and expects all staff to share this commitment. At Kisimul, we're committed to creating a workplace that celebrates and welcomes diversity in all its forms. We believe that varied perspectives make us stronger and more innovative. If you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply - your unique background, perspective, and potential might be exactly what we're looking for All roles are subject to an enhanced DBS check. If you're ready to invest in your future and make a meaningful impact,

Trainee Dynamics 365 Business Central Service Desk Analyst ERP Service Desk Full time Permanent Turn Your Accounting Knowledge into a Career in Technology Are you AAT qualified or currently working in an accounts role and wondering what your next career step could be? You don't have to leave your finance knowledge behind to build a career in technology. At The HBP Group, we'll help you use your understanding of accounting and business processes to become a specialist in Microsoft Dynamics 365 Business Central, one of the world's leading ERP and finance systems. We're looking for someone with AAT Level 3, equivalent finance experience or a strong understanding of accounting processes to join our team as a Trainee Business Central Support Analyst. You might currently work as an Accounts Assistant, Finance Administrator, Bookkeeper, Payroll Assistant or in another transactional finance role. You don't need previous IT support experience or knowledge of Business Central-we'll provide structured training, mentoring and hands on experience. Your finance knowledge will help you understand the challenges our customers face. We'll teach you how to investigate them, resolve software queries and develop a rewarding long term career in finance technology. Why Move from Accounts into Finance Software? Your accounting knowledge is valuable far beyond a traditional finance department. In this role, you'll use it to: Help customers resolve real accounting and software queries. Understand processes such as invoicing, purchasing, banking, VAT and financial reporting. Learn how businesses use finance and ERP software. Develop specialist knowledge in Microsoft Dynamics 365 Business Central. Build a career with routes into senior support, consultancy, implementation, training or customer success. This is an opportunity to move into technology without starting from scratch. We'll build on what you already know and teach you the technical skills you need. About the Role As a Trainee Service Desk Analyst, you'll learn how to provide first line support to customers using Microsoft Dynamics 365 Business Central. Working alongside experienced analysts, you'll develop your knowledge of ERP software, customer service, troubleshooting and support processes while gradually taking ownership of customer queries as your confidence grows. This is an excellent opportunity for someone who enjoys learning, solving problems and delivering outstanding customer service. What You'll Be Doing Supporting Our Customers Learn how to provide first line support for Business Central customers. Assist customers via phone, email and our helpdesk system. Provide clear and professional updates throughout the support process. Help customers make the most of self service resources. Developing Your Technical Skills Learn how to diagnose and resolve software issues. Assist with software upgrades and customer communications. Gain an understanding of ERP systems and business processes. Support User Acceptance Testing and customer guidance where appropriate. Service Desk Operations Log and manage support tickets accurately. Learn how to prioritise work against Service Level Agreements (SLAs). Maintain detailed customer records and documentation. Escalate complex issues appropriately while learning from experienced colleagues. Learning & Development Receive structured mentoring and coaching. Complete technical and professional development training. Develop your understanding of Microsoft Dynamics 365 Business Central. Build the skills needed to progress into a Software Support Analyst role. What We're Looking For We're looking for someone who enjoys technology, has excellent communication skills and genuinely enjoys helping people. You'll be: Curious and eager to learn. Organised with strong attention to detail. Customer focused and approachable. Comfortable working independently and as part of a team. Positive, resilient and adaptable. Motivated to develop a long term career in IT. Right to work in the UK. Full UK Driving Licence. Access to an insured vehicle for business use. AAT Level 3, equivalent experience, or a good understanding of finance/accounting processes relevant to Business Central. Excellent written and verbal communication skills. Interest in ERP software or Microsoft Dynamics 365 Business Central. Basic IT troubleshooting knowledge. Experience with software such as Dynamics, Sage, Exchequer or Opera. Microsoft or IT related certifications (beneficial but not essential). Why Join The HBP Group? At The HBP Group, we're committed to developing people. Joining our team means you'll benefit from: Comprehensive training and mentoring. A clear career pathway into ERP software consultancy or senior support roles. Hands on experience with Microsoft Dynamics 365 Business Central. Supportive colleagues who genuinely want to help you succeed. Opportunities to gain industry recognised knowledge and experience. A collaborative culture built on learning, teamwork and exceptional customer service. If you're looking to start your career in ERP software support with a company that invests in your future, we'd love to hear from you. Closing Date: 30th August 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted. Company overview The HBP Group is the number one choice for many businesses across the UK looking for reliable, award-winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall. You're someone who enjoys solving problems and helping others. When something isn't working, you like getting to the bottom of it and finding a practical solution. You're naturally curious and enjoy learning new systems, technologies and ways of working. You don't need to know everything already-you have the enthusiasm and determination to develop your skills through training and hands on experience. You're organised, communicate clearly and take pride in doing things properly. Whether you're speaking to a customer, updating documentation or working with colleagues, you're professional, reliable and approachable. You enjoy being part of a team but are equally happy taking responsibility for your own work. You're adaptable, resilient and understand that every customer interaction is an opportunity to make a positive difference. Most importantly, you're looking for a career where you can continue to learn, develop and build specialist knowledge in Microsoft Dynamics 365 Business Central and ERP software support. If this sounds like you, we'd love to hear from you. Hours 35 30-08-2026 Job attachments Trainee_Dynamics_365_Business_Central_Service_Desk_Analyst.pdf

The role of the Junior IT Support Technician is to assist the IT Team on the Helpdesk and with small operational IT projects, working under the guidance of the IT Support Lead and Senior IT Support Technician. This is an entry-level role for someone who is enthusiastic, eager to learn and keen to build a career in IT within a values-driven organisation. Staff benefits include shuttle bus, and more Read more below. Role Requirements Provide technical support to staff and volunteers across the organisation. Work within the IT helpdesk environment, ensuring all support activities are logged, updated, and escalated appropriately. Create, manage, and maintain Microsoft Teams, Microsoft Exchange mailboxes, distribution lists, and Microsoft 365 groups. Create and decommission user accounts in line with the organisation's Joiners, Movers, Leavers (JML) process. Deploy, configure, and decommission IT equipment, including Windows, Android, macOS, and iOS devices. Assist with the setup, troubleshooting, and maintenance of projectors, audio-visual systems, and interactive whiteboards. Answer telephone calls professionally, triaging requests and either resolving issues or logging tickets in the helpdesk platform. Monitor and respond to email and Microsoft Teams queries, ensuring all requests are recorded and actioned. Carry out frequent reviews of the unassigned ticket queue, taking ownership of tickets, escalating urgent issues, and applying appropriate SLA categories. Handle all documentation and sensitive information confidentially and in line with data protection requirements. Create, update, and maintain knowledgebase articles to support end users and assist fellow IT team members. Provide IT-based training to staff and volunteers. Interview date: Wednesday 12th August 2026 About Us The Children's Trust is the UK's leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher's pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children's Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children's Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK's diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networksacross the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark - our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate's name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Location: Headquarters (Milton Keynes) Department: IT Job Type: Full-time (On-Site + Site visits) About Makita (UK) Makita is a global leader in the power tools and outdoor equipment industry, known for delivering high-quality products that meet the needs of professionals and end users alike. At Makita (UK) we pride ourselves on customer service. We are a community orientated business that has been based in the Milton Keynes area for over 50 years. If you are a proactive team player with excellent communication skills, a calm manner, a focus on customer service, and a passion for modern technology we want to hear from you! Position Overview As a 1st Line IT Support Technician, you will be the face of IT for our users, providing responsive onsite and remote support across the business. You will act as the first point of contact for IT incidents, service requests, and technical queries, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. This is a hands on role that combines end user support, device management, account administration, IT asset management, onboarding activities, and participation in business technology projects. You will play a key role in maintaining a reliable, secure, and productive IT environment while continuously improving the user experience. What you will be doing Act as the first point of contact for IT support requests via the IT Service Management (ITSM) platform, telephone, email, and in person. Provide first line troubleshooting, diagnosis, and resolution of incidents and service requests, meeting agreed service levels. Deliver onsite desk side support for hardware, software, printers, mobile devices, and meeting room technologies. Escalate complex issues to 2nd Line Support, specialist teams, or third party suppliers where required, ensuring full ownership through to resolution. Create, manage, and maintain user accounts, permissions, and access rights within Active Directory, Microsoft Entra ID, Microsoft 365, and other business applications. Support Joiner, Mover, and Leaver (JML) processes, including account provisioning, equipment deployment, and access management. Assist with the deployment, configuration, maintenance, and replacement of laptops, desktops, mobile devices, peripherals, and associated equipment. Maintain accurate IT asset records, including hardware, software licensing, and peripheral inventory. Support Microsoft 365 services, Exchange Online, Windows operating systems, document management systems, ERP applications, and other core business platforms. Monitor system alerts, backup processes, and scheduled maintenance activities, escalating issues where necessary. Participate in IT projects, rollouts, system upgrades, office moves, and technology improvement initiatives. Deliver user onboarding sessions, basic IT training, and workshops to improve digital adoption and user awareness. Create and maintain knowledge base articles, user guides, and support documentation to drive self service and knowledge sharing. Support meeting room and collaboration technologies, ensuring systems are operational and users receive timely assistance. Ensure IT equipment is configured, maintained, and disposed of in accordance with company policies and security standards. Maintain high quality ticket updates, documentation, and asset records. Follow ITIL based service management processes and adhere to all company policies, procedures, and security requirements. What We're Looking For Technical Skills & Experience Previous experience in a 1st Line IT Support, IT Service Desk, Helpdesk, Desktop Support, or IT Support Technician role. Understanding of Microsoft Windows 11 and Microsoft 365 applications. Experience supporting Active Directory, Microsoft Entra ID, Exchange Online, and user account administration as well as the use of PowerShell to complete these tasks. Familiarity with ITSM platforms and ticket management processes. Understanding of basic networking concepts including DNS, DHCP, TCP/IP, Wi Fi, and VPN connectivity. Experience supporting PCs, laptops, printers, mobile devices, and peripheral hardware. Knowledge of endpoint management and device deployment tools would be advantageous. Experience supporting MacOS devices is desirable but not essential. Awareness of IT security best practices, access management, and data protection principles. Skills & Competencies Customer Service Focus Passion for delivering excellent customer support with a positive, professional, and approachable attitude. Problem Solving Strong troubleshooting skills with the ability to diagnose and resolve common technical issues efficiently. Ability to identify root causes and contribute to continuous service improvement. Communication Excellent verbal and written communication skills. Ability to explain technical information clearly to non technical users. Organisation & Prioritisation Ability to manage multiple tasks, prioritise workload effectively, and meet deadlines in a fast paced environment. Teamwork Collaborative approach with a willingness to support colleagues and contribute to team success. Attention to Detail Accurate record keeping, documentation, asset management, and ticket updates. Adaptability Eagerness to learn new technologies, systems, and processes while adapting to changing business requirements. Qualifications Any relevant IT qualification, apprenticeship, or equivalent practical experience preferred. Any Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900) desirable but not essential. A full clean UK driving licence preferred but not essential. What We Offer Competitive salary and benefits package. Ongoing training, certification support, and career development opportunities. Exposure to a wide range of modern Microsoft technologies and business systems. Opportunities to participate in IT projects and develop technical skills. A supportive, collaborative, and professional working environment. The opportunity to work for a well established, globally recognised organisation with a strong reputation and ambitious growth plans. Ready to join us? If you are ready to take your IT support skills to the next level and be part of an exciting team at Makita UK, apply today by sending your CV and a cover letter outlining your relevant experience and why you're the perfect fit for this position. Makita UK is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners. Key Responsibilities Report to the Head of Service. Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programmes to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions and that the team is empowered to exceed partner expectations. Collaborate closely with partners to understand their business needs, providing strategic guidance and recommendations to improve the overall service experience. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements that benefit both partners and the team. Lead the team from a technical perspective, ensuring the correct resources are available to deliver world class service. Mentor Team Leaders to effectively manage day to day operations and deliver feedback and coaching. Coach Team Leaders to take ownership of partner queries and drive resolution. Set KPIs and metrics to monitor team performance and present these to Flotek Directors and Management. What We Are Looking For A positive, can do attitude and a natural team player with strong leadership skills. ICT background within an MSP environment, with experience leading a team. Strong knowledge of Microsoft Windows client operating systems and M365 cloud products. Solid customer service experience with excellent verbal and written communication skills. Technical expertise across IT infrastructure and systems administration, including networking, security and cloud technologies. Advanced experience with Microsoft 365, on premise servers, virtualisation technologies, SharePoint, Azure, backup solutions and security firewalls. Commercially aware, including cost analysis and budget preparation. Comfortable using CRMs and documentation solutions. Ability to prioritise personal and team workload effectively. Full UK valid driving licence. Benefits Senior EMI Share Equity Scheme - own a slice of the Purple Pie. Birthday day off. Additional day off for personal life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give Back Day for supporting a charity of your choice. Perkbox discounts across gym memberships, shopping and more. Regular social events and team building opportunities. Opportunities for professional development and career progression. 24/7 Support Line - confidential helpline plus 5 free counselling sessions per team member. Family First - time off for your child's first school day and fun family events. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.

Date Posted: 2026-07-08 Country: United Kingdom Location: Harlow, Essex Position Role Type: Hybrid Location: Remote/Hybrid working with occasional travel to our main UK sites, Glenrothes and Harlow What you'll be doing: Work with other functional / business teams to deliver business systems to meet functional / business requirements. Work closely with other staff and functional users, ensuring systems or changes are delivered in a timely and effective manner. Work directly with the functional / business user community on bug fixes, request for service and approved changes to current systems and new applications. Ensure the ongoing availability of Raytheon systems solutions working toward improved system productivity. Provide system support in response to business needs within published service levels - respond to and resolve break fixes and execute preventative maintenance solutions. Ensure integrity, availability & security of information and systems. Business analysis and requirements capture, using an understanding of the business domain and processes. Systems analysis, programming and testing. Data analysis & design. System implementation including training, support, problem resolution. Development of documentation for technologists and users. Respond and resolve break fixes, and execute preventative maintenance solutions. Analyse, design, code, test, implement, document and support development and enhancements to RSL applications and interfaces. Monitor Helpdesk and Change Control systems for incoming work. Update configuration / change management tools and ensure System Maps reflect any changes to application portfolio. Working with vendors to deliver requirements & resolve issues. Occasional visits to other RSL sites and customer/partner organisations may be required. Your skills: Educated to degree level or equivalent, with strong SAP Business Warehouse and Abap programming experience. SAP NetWeaver. BW Dataflows (3.x & 7.x). SAP Business Explorer Toolset (including Query Designer and Web Analyser). General knowledge of wide range of IT technologies and activities, with specific knowledge of one or more technology fields. Use of formal systems delivery methodologies. Experience of delivering and supporting business critical application packages within a large organisation. It would be great if you have: Knowledge and operational experience in a manufacturing and/or defence industry. Add CPS job scheduler (SAP Business Process Automation by Redwood). Good understanding SAP BW - to include Dataflows (3.x & 7.x), InfoObjects, Datasources, DSOs, Cubes and Multiprovider. Ability to administer Process Chains and resolve data loading issues. Experience with BEx query designer, Analyzer and Web Application Designer. Support ad-hoc end-user requests, such as general BEx questions, and investigating perceived data anomalies or unexpected query results. Perform regular monitoring of BW batch activity as part of wider service status & alerting framework. Engage with cross-functional contacts as necessary in support of data insights needs of Raytheon Technologies, for existing services, and towards design, implementation, transition & support of future service needs. Works well in a team. Effectively uses the specialist resources and knowledge of team mates to achieve working solutions. Logical - analytical thinking. Innovative. Customer focus. Flexibility. Disciplined, organised and self motivated. Able to manage multiple conflicting priorities and deadlines. Appreciates the need and benefits for controlled process and standards. What we offer: Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr). Contributory Pension Scheme (up to 10.5% company contribution). Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Work Culture: 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Click on this link to read the Policy and Terms.

We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Oversee all 2nd Line, 3rd Line and Maintenance ticket queues, ensuring tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Lead Flotek's Maintenance Engineering function, ensuring completion of scheduled and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Monitor and report on SLA performance, ticket backlog, escalation volumes, re-open rates, team utilisation and CSAT. Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Ensure every engineer delivers a professional, consistent and customer focused service. What We Are Looking For Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Staff Share Equity Scheme. New Customer Referral Incentive. Onsite parking. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Employee Assistance Programme (EAP).Ongoing training and certification support. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member.