81 jobs found

IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36,798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: London Closing date: 10am 3rd of July 2026 Role purpose Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to escalates. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Technical Project Manager - Ops (Contract) Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public sector organisations. In this role, you will be driving the delivery of multiple technical workstreams across NOC, SOC, ISTM, observability, and infrastructure, keeping complex programmes aligned and unblocked. Lead third party governance, resolve dependencies at pace, and oversee build test accept cycles for platforms like HaloPSA. You will bring strong infrastructure and operational capability experience to ensure every service is genuinely production ready. London, Hybrid (3 month initial contract with the potential to extend or transition into a permanent role). Key Responsibilities Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas. Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E). Lead third party supplier governance, ensuring accountability without direct ownership of delivery. Oversee the end to end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production ready rather than superficially complete. Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best practice design and delivery. Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered. Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments. Work cross functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness. Extensive experience managing multi workstream technical programmes with complex interdependencies. Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management. Strong capability in dependency management and rapid blocker resolution within fast paced delivery environments. Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality. Hands on experience in ITSM platform delivery and implementation, including managing build test accept cycles and validating readiness. Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment. One or more would be an advantage Background in data centre, managed hosting, HPC, or telecommunications infrastructure. Working knowledge of ITIL process design (Incident, Change, Problem, Asset) and the ability to quality assure SOPs/MOPs. Exposure to security operations or compliance programmes, including ISO 27001, SOC 2, or Cyber Essentials. Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised). Why Join Era4 You'll be joining a mission driven start up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next generation company operates at scale. Diversity & Inclusion Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: Milton Keynes Closing date: 10am 3rd of July 2026 Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to elevate. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Service Desk Manager Location: Bristol, GB, BS16 1EJ Onsite or Hybrid: OnSite Job Title: Service Desk Manager Location: Bristol Compensation: £44,600 - £55,800 Depending on Experience + Benefits Role Type: Full time / Permanent Role ID: SF72222 Lead a high-performing team delivering critical IT services that keep defence operations running smoothly At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site. The role As a Service Desk Manager, you'll take the lead in managing the day to day performance of our support teams. You'll be a key figure in maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock's critical operations, including those that directly support national defence. Day to day, you'll be responsible for achieving service delivery targets, driving continuous improvement within a high-volume environment, ensuring strong customer relationships, and maintaining excellence in Incident Management. This is an exciting opportunity to take ownership of service performance within a high impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence related operations. Oversee the day to day running of the Service Desk, ensuring seamless IT service provision. Act as the Management Representative for DNDC service delivery, ensuring all obligations are met. Manage incidents within the ITSM tool, ensuring service performance targets are achieved internally and for our customer, the MOD. Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity. Build and maintain effective working relationships with customers, internal stakeholders and industry partners. This role is full time, 35 hours per week and is based on site 5 days a week at Babcock Technology Centre. Essential experience of the Service Desk Manager Experience within a high-volume ticket request environment Practical experience of the full systems development lifecycle (waterfall, agile etc.) Strong root cause analysis capability A solid understanding of business process and information management principle Ability to work well under pressure, meet deadlines, communicate confidently at all levels, with excellent analytical and problem solving skills Qualifications for the Service Desk Manager Degree level qualified in IT, project/programme management OR relevant experience within a similar role ITIL v4 certification Additional training or certifications in IT service management, service operations or digital leadership - Desirable Security Clearance The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days of special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We are a disability confident committed employer We commit to building an inclusive culture where everyone's free to thrive. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Job Title: Service Desk Manager Location: Bristol Compensation: £44,600 - £55,800 Depending on Experience + Benefits Role Type: Full time / Permanent Role ID: SF72222 Lead a high-performing team delivering critical IT services that keep defence operations running smoothly At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site. The role As a Service Desk Manager, you'll take the lead in managing the day to day performance of our support teams. You'll be a key figure in maintaining the quality, reliability and responsiveness of the IT services that underpin Babcock's critical operations, including those that directly support national defence. Day-to-day, you'll be responsible for achieving service delivery targets, driving continuous improvement within a high-volume environment, ensuring strong customer relationships, and maintaining excellence in Incident Management. This is an exciting opportunity to take ownership of service performance within a high impact digital environment, grow your leadership capability, and play a meaningful role in supporting UK defence related operations. Oversee the day to day running of the Service Desk, ensuring seamless IT service provision. Act as the Management Representative for DNDC service delivery, ensuring all obligations are met. Manage incidents within the ITSM tool, ensuring service performance targets are achieved internally and for our customer, the MOD. Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity. Build and maintain effective working relationships with customers, internal stakeholders and industry partners. This role is full time, 35 hours per week and is based on site 5 days a week at Babcock Technology Centre. Essential experience of the Service Desk Manager Experience within a high-volume ticket request environment Practical experience of the full systems development lifecycle (waterfall, agile etc.) Strong root cause analysis capability A solid understanding of business process and information management principle Ability to work well under pressure, meet deadlines, communicate confidently at all levels, with excellent analytical and problem solving skills Qualifications for the Service Desk Manager Degree level qualified in IT, project/programme management OR relevant experience within a similar role ITIL v4 certification Additional training or certifications in IT service management, service operations or digital leadership - Desirable Security Clearance The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. Disability Confidence We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Job Title: Service Delivery Manager Location: London Company: BritBox International Reporting to: SVP, Technology & Content Delivery Contract Type: 12 Month Fixed-term contract About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose We are looking for a Service Manager to own end-to-end service management across BritBox International's technology platform. You will be responsible for both ITSM processes (incident, problem, and change management) and service delivery (vendor relationships, SLA performance, and operational quality), managing a small team of 2-5 people and reporting to the SVP of Technology and Operations. This is not a traditional service management role. We are seeking someone who will own the AI strategy for service operations and be hands on in implementing it. Experience with agentic AI frameworks, LLM powered automation, and tools like Claude Code is a core requirement - not a nice to have. You will deploy AI agents for automated incident triage, build agentic workflows that transform how we detect, resolve, and prevent issues, and bring predictive intelligence into a platform that serves millions of viewers across seven markets. Responsibilities Service Management & Operations Own and continuously improve ITSM processes across incident, problem, change, and release management, ensuring alignment with ITIL best practices. Lead major incident management - coordinating cross functional response, driving resolution, and delivering root cause analysis and post incident reviews. Maintain and evolve the service catalogue, ensuring all technology services are clearly defined, documented, and understood across the organisation. Monitor platform health, availability, and performance across all BritBox markets, proactively identifying risks before they impact viewers. Coordinate with engineering, product, infrastructure, and content teams to ensure service continuity during releases, migrations, and scaling events. Service Delivery & Vendor Management Manage relationships with third party vendors and technology partners (CDN providers, cloud infrastructure, platform partners), holding them accountable to contracted SLAs. Define, track, and report on service KPIs including platform uptime, Mean Time to Resolve (MTTR), Mean Time to Identify (MTTI), and customer satisfaction metrics. Produce regular service performance reporting for senior leadership, translating operational data into actionable insights. Drive service improvement plans based on trend analysis, incident patterns, and feedback from internal stakeholders and viewers. Negotiate and manage vendor contracts, ensuring BritBox receives optimal value and service quality. AI-Driven Service Automation Design and implement an AI first service operations strategy using agentic frameworks and LLM powered tools such as Claude Code, autonomous service agents, and AI assisted runbooks. Deploy AI agents for automated incident triage, classification, and first line resolution - reducing mean time to resolve and freeing the team to focus on complex, high impact issues. Build agentic workflows that autonomously execute operational runbooks, elevate intelligently, and learn from historical incident data to improve over time. Implement predictive analytics and anomaly detection to identify potential service degradations before they impact viewers. Design and deploy self service automation for internal teams, enabling engineers and product staff to resolve common requests without manual service desk intervention. Establish robust governance around AI agent behaviour, including escalation policies, human in the loop controls, audit trails, and output validation. Process & Governance Develop and maintain ITIL aligned process documentation, including service management policies, operational procedures, and escalation matrices. Establish governance frameworks for AI tooling in service operations, including prompt engineering standards, agent guardrails, and responsible AI practices. Drive continual service improvement through retrospectives, data driven insights, and industry benchmarking. Own stakeholder communication during major incidents and significant changes, ensuring timely, clear, and accurate updates to technical and non technical audiences. Knowledge and Experience Essential experience Experience in IT service management or service delivery, with leadership or management role. Proven hands on experience with AI driven service management tools and agentic frameworks - including but not limited to Claude Code, LLM powered automation, AI service agents, or equivalent AI native operations tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a service operations context (autonomous triage, predictive analytics, self healing workflows, intelligent escalation). Solid ITSM foundation with practical experience applying ITIL v3/v4 principles in a technology organisation. Experience with ITSM and observability platforms such as ServiceNow, Jira Service Management, PagerDuty, Opsgenie, or similar. Demonstrated vendor and partner management experience, including SLA negotiation and performance management. Experience managing service teams in a multi region or 24/7 operational environment. Familiarity with observability and monitoring tooling (Datadog, Grafana, New Relic, CloudWatch). Knowledge of prompt engineering and AI agent orchestration patterns. Strong technical understanding of cloud infrastructure (AWS, GCP), streaming/OTT platforms, and content delivery networks. Excellent communication skills - able to lead incident bridges, produce executive level reporting, and translate technical issues for non technical stakeholders. Desired experience but not essential ITIL 4 Foundation or Expert certification. Experience in the media, entertainment, or streaming/OTT industry. Experience with automation scripting (Python, Bash, or similar) for operational tooling. Experience implementing or managing AI powered chatbots or virtual service agents. Core skills A calm, authoritative presence during high pressure incidents who instils confidence across technical and non technical teams. A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for service operations. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can navigate vendor relationships, lead incident responses, and report to senior leadership with equal confidence. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.

Senior Technical Product Manager, Observability London About Nscale Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Deployments, you own the tooling that turns a signed contract into live GPU capacity: automating LLD generation from HLD, predicting delivery risk before it becomes a slip, and standardising how every deployment is planned and executed. You partner daily with Design Engineering, Project Controls, Deployment PMs, Data Centre Operations, and Fleet Software to replace spreadsheets, Visio diagrams, and tribal knowledge with a control plane that makes on time, on spec delivery the default. You own a major product area and drive multi quarter initiatives that move design cycle time, schedule adherence, and time to RFS across our global fleet. Senior Technical Product Manager, Deployment Tooling 1 What you'll be doing Own the roadmap for Nscale's deployment tooling: automated design generation, a predictive delivery control tower, and a standardised deployment blueprint. With Design Engineering, build systems that auto generate LLD artifacts - Floor Layout, DH Layout, Rack Elevation, BE & FE Network Design, Cable Tray Layout - from HLD inputs. With Project Controls, build a control tower that models milestone need by dates relative to material docking and flags planned vs actual slips on design completion, PO placement, and RFS DC readiness via RAG indicators. With Deployment PMs, build the blueprint that auto generates on contract signing, encodes task sequencing and dependencies, and lets PMs manage exceptions instead of rebuilding plans per site. Shadow design reviews, deployment stand ups, and site bring ups to turn recurring manual effort and handoff friction into platform capabilities. Define and drive the metrics that matter: design cycle time, schedule adherence, time to RFS, on time milestone %, rework rate, forecast accuracy. Partner with engineering on architecture across DCIM, network design, provisioning, ERP/PO, and scheduling integrations. Turn slip reviews and post deployment retros into product commitments so the same class of delay doesn't recur. Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team. What you need 5-8 years in product management, with a track record owning significant areas in infrastructure, platform, project controls, or operations facing products. Strong technical fluency: you can lead architecture and trade off discussions across design automation, workflow/orchestration engines, and DCIM/network/ERP integrations Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows. A record of moving ambiguous operational problems to shipped outcomes that measurably improve predictability, cycle time, or standardisation. Excellent written and verbal communication across engineers, operators, and executives. Nice to haves Degree in CS or engineering, or prior experience as an engineer, design engineer, or project controls practitioner. Hands on background in data centre deployment, bare metal provisioning, network design automation, or capital project delivery. DCIM and design tooling: Sunbird, Nlyte, Hyperview, Device42, NetBox, Nautobot, RackTables, or openDCIM - especially for auto generating rack elevations, floor layouts, and cable/tray docs. Network fabric automation: Juniper Apstra / Data Center Director, Cisco NSO, Arista CloudVision, or in house HLD LLD stacks. Bare metal provisioning: OpenStack Ironic, MAAS, Tinkerbell, or similar. Project controls and control tower tooling: Oracle Primavera P6 / Cloud / Unifier, Microsoft Project, Smartsheet, or purpose built delivery control towers. ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice. Observability: Grafana, Prometheus, or Datadog - ideally with KPIs and dashboards for delivery programs. Familiarity with GPU / accelerated compute, data centre operations, or hyperscaler style deployment at scale. Experience in high growth environments where the product is being built alongside the fleet. Join Nscale as we build a world class AI cloud platform. If you're excited about owning the software that turns contracts into live GPU capacity, we'd love to hear from you! At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

Location: London - One Canada Square, Level 25 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Builds and leads a high performing, globally aligned deskside organization that delivers exceptional end user support. Aligns ITIL based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global deskside performance metrics including ticket volume, SLA compliance, backlog and user satisfaction; establish KPI framework and dashboards; deliver performance summaries and coordinate corrective actions. Cross Functional Service Integration: Identify inefficiencies and handoff friction across deskside and ITSM functions; coordinate improvement initiatives across Incident, Problem, Change, Request and Asset processes. ServiceNow Data & Reporting Integrity: Ensure accurate data capture and workflow alignment; standardize global reporting and align deskside metrics with enterprise ITSM governance. Strategic Global Programs: Lead or sponsor global initiatives such as the Global Deskside Service Playbook, hardware lifecycle program alignment, knowledge management modernization, incident integration and global training programs. Key Deliverables Defined global operating model with clear accountability and standardized workflows. Reduced regional process variation and improved cross region collaboration to 90%. Measurable improvements in SLA performance, MTTR and CSAT to 90%. Improve interaction with SNOW, reducing handoff and escalation delays by 90%. Enforce SOP adoption rate >= 90% compliance across regions. Deliver continuous improvement initiatives >= 1 per quarter. Improve Asset Accuracy: >= 98% inventory accuracy globally. Embedded culture of continuous improvement through structured reviews and a functioning improvement council. Required Experience 5+ years of IT service delivery experience with a focus on deskside operations. Proven success leading global initiatives and implementing ITIL service models. Experience translating ITSM frameworks into operational execution across regions. Strong proficiency in ServiceNow reporting and endpoint management solutions. Excellent analytical, communication and executive stakeholder management skills. Skills & Qualification Leadership and organizational alignment across global teams. Deep understanding of ITIL frameworks and service management principles. Ability to develop and monitor KPIs and performance dashboards. Cross regional coordination and change management skills. Competency in data integrity, reporting and continuous improvement. Preferred Qualifications ITIL v4 Foundation certification. Experience leading global hardware lifecycle or knowledge management programs. Experience integrating service delivery with ITSM processes in multinational environments. Equal Opportunity Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment. We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Manager Global Deskside Service DeliveryApplylocations: London, Englandtime type: Full timeposted on: Posted 28 Days Agojob requisition id: R Location London - One Canada Square, Level 25 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Builds and leads a high performing, globally aligned deskside organization that delivers exceptional end user support. Aligns ITIL based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global deskside performance metrics including ticket volume, SLA compliance, backlog and user satisfaction; establish KPI framework and dashboards; deliver performance summaries and coordinate corrective actions. Cross Functional Service Integration: Identify inefficiencies and handoff friction across deskside and ITSM functions; coordinate improvement initiatives across Incident, Problem, Change, Request and Asset processes. ServiceNow Data & Reporting Integrity: Ensure accurate data capture and workflow alignment; standardize global reporting and align deskside metrics with enterprise ITSM governance. Strategic Global Programs: Lead or sponsor global initiatives such as the Global Deskside Service Playbook, hardware lifecycle program alignment, knowledge management modernization, incident integration and global training programs. Key Deliverables Defined global operating model with clear accountability and standardized workflows. Reduced regional process variation and improved cross region collaboration to 90%. Measurable improvements in SLA performance, MTTR and CSAT to 90%. Improve interaction with SNOW, reducing handoff and escalation delays by 90%. Enforce SOP adoption rate >= 90% compliance across regions. Deliver continuous improvement initiatives >= 1 per quarter. Improve Asset Accuracy: >= 98% inventory accuracy globally. Embedded culture of continuous improvement through structured reviews and a functioning improvement council. Required Experience 5+ years of IT service delivery experience with a focus on deskside operations. Proven success leading global initiatives and implementing ITIL service models. Experience translating ITSM frameworks into operational execution across regions. Strong proficiency in ServiceNow reporting and endpoint management solutions. Excellent analytical, communication and executive stakeholder management skills. Skills & Qualifications Leadership and organizational alignment across global teams. Deep understanding of ITIL frameworks and service management principles. Ability to develop and monitor KPIs and performance dashboards. Cross regional coordination and change management skills. Competency in data integrity, reporting and continuous improvement. Preferred Qualifications ITIL v4 Foundation certification. Experience leading global hardware lifecycle or knowledge management programs. Experience integrating service delivery with ITSM processes in multinational environments.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: Milton Keynes Closing date: 10am 3rd of July 2026 Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to elevate. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Salary £45,000 - 45,000 per year Requirements Proven experience in PowerShell scripting, supported by a demonstrable portfolio. Experience automating Microsoft infrastructure, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365. Experience administering ITSM platforms and developing workflows within systems such as HaloPSA, ServiceNow, Jira Service Management or similar platforms. Experience working with REST APIs and system integrations. Experience of network automation using Python, Ansible or API-based configuration methods. Experience supporting enterprise systems and services in a 3rd line technical support capacity. Evidence of continuous professional development in automation technologies. Responsibilities Develop, implement and maintain automation solutions across our IT infrastructure to reduce manual processes, improve service reliability and support compliance requirements. Act as a 3rd line escalation point for complex incidents, problems and service requests, ensuring timely resolution and minimal disruption to teaching and business operations. Work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver scripts, tools and workflows that enhance operational efficiency. Proactively analyse service desk trends, recurring issues and workflows to implement automated rules and integrations where appropriate. Develop intelligent automation solutions for network infrastructure, including self-healing capabilities, automated remediation of common issues and integration with monitoring platforms. Develop and maintain PowerShell scripts to support Microsoft infrastructure automation, including Active Directory, Exchange, Azure/Entra ID, Intune and Microsoft 365 environments. Create automation scripts for network device configuration and management, alongside developing infrastructure monitoring and alerting solutions. Contribute to and support Infrastructure as Code and configuration management practices to improve consistency, scalability and reliability across our IT infrastructure. Technologies API Active Directory Ansible Azure ITSM JIRA Microsoft 365 Network PowerShell Python REST ServiceNow Office 365 Cloud DevOps About the Role This is a full time, permanent Infrastructure Automation Engineer role, and we value staff development, continuous professional growth and a collaborative culture focused on excellence in education and training. We offer a dynamic, supportive and forward thinking working environment at our Colchester Campus.

Salary: £60,000 - 100,000 per year Requirements We require proven experience in a Service Desk, End User Computing, or VIP Support role covering first line and second line support. We require experience supporting senior stakeholders or executive level users in a professional business environment. We require strong troubleshooting skills across Windows operating systems, Microsoft 365, standard enterprise applications, end user hardware, and identity and access services. We require experience using ITSM platforms such as ServiceNow, including incident, request, escalation, and SLA management. We require a good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony, and video conferencing platforms. We require strong analytical, troubleshooting, and problem solving ability, with the confidence to work effectively under pressure. We require experience with SharePoint, Power Automate, Power Apps, Power BI, and chatbot technologies. We require experience creating digital learning content, including guides, videos, and user training materials. We require working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure, and networking fundamentals. We require the ability to explain technical concepts clearly to non technical users. We require a self motivated, proactive, resilient, and solutions oriented approach with strong ownership and accountability. We require willingness to travel between sites and support onsite activities as needed. We require a professional, adaptable, and customer focused attitude suited to executive facing environments. ITIL Foundation certification or equivalent service management experience is desirable. Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 is advantageous. Responsibilities We provide dedicated, high touch IT support to senior leadership, VIP users, and key business stakeholders. We act as a trusted point of contact for VIP incidents, service requests, and escalations, ensuring timely prioritisation, ownership, and resolution. We deliver L1 to L3 support across Windows devices, Microsoft 365, enterprise applications, identity and access management, printing services, mobile devices, networking, and telephony and collaboration technologies. We manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates, and adherence to SLAs and ITIL best practice. We provide onsite and field based support across Warrington and other locations, including executive facing support for meetings, events, and business critical activities. We support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing, and unified communications solutions. We diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding and offboarding, and technology refresh programmes. We provide local hands and eyes support for second line, third line, and external support partners during implementation, troubleshooting, and service restoration. We collaborate with Service Desk, project teams, Business Relationship Managers, Facilities, and Security teams to maintain continuity of service and support new or changed services. We produce and maintain knowledge articles, procedures, user guides, bite sized learning videos, and training materials to improve adoption and self service. We identify opportunities for service improvement, automation, and enhanced user experience. We maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies. We support IT security incidents, project delivery activities, and operational improvement initiatives as required. We work flexibly in a fast paced environment, including occasional extended hours and travel to support business needs. Technologies Active Directory Azure Hardware Support ITIL ITSM Microsoft 365 Microsoft Intune Mobile Power BI Security ServiceNow SharePoint Windows Office 365 Cloud More We are seeking a highly professional, customer focused VIP Support Analyst to join our International IT Service Desk team. This is a full time onsite role based in Warrington, with travel to other locations as required and possible on call support during periods of business demand. We provide travel and accommodation expenses when you are required to travel. In this highly visible and mobile role, you will support senior leadership, VIP users, and key business stakeholders, helping to strengthen IT engagement and improve the overall user experience. We are committed to diversity and welcome applications from all backgrounds. last updated 25 week of 2026

Manager Global Deskside Service DeliveryApplylocations: London, Englandtime type: Full timeposted on: Posted 28 Days Agojob requisition id: R Location London - One Canada Square, Level 25 Brookfield Culture Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description Builds and leads a high performing, globally aligned deskside organization that delivers exceptional end user support. Aligns ITIL based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. Key Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management adoption and ensure teams are prepared and executing to standard. Major Incident Leadership: Lead deskside participation in the Major Incident Management Council; ensure escalation, communication and coordination during major incidents; integrate lessons learned into deskside workflows. Process Integration & ITIL Alignment: Serve as liaison between deskside operations and ITSM process owners; translate ITIL standards into executable regional workflows; conduct process maturity assessments and publish a global service playbook. Global Service Performance & Governance: Oversee global deskside performance metrics including ticket volume, SLA compliance, backlog and user satisfaction; establish KPI framework and dashboards; deliver performance summaries and coordinate corrective actions. Cross Functional Service Integration: Identify inefficiencies and handoff friction across deskside and ITSM functions; coordinate improvement initiatives across Incident, Problem, Change, Request and Asset processes. ServiceNow Data & Reporting Integrity: Ensure accurate data capture and workflow alignment; standardize global reporting and align deskside metrics with enterprise ITSM governance. Strategic Global Programs: Lead or sponsor global initiatives such as the Global Deskside Service Playbook, hardware lifecycle program alignment, knowledge management modernization, incident integration and global training programs. Key Deliverables Defined global operating model with clear accountability and standardized workflows. Reduced regional process variation and improved cross region collaboration to 90%. Measurable improvements in SLA performance, MTTR and CSAT to 90%. Improve interaction with SNOW, reducing handoff and escalation delays by 90%. Enforce SOP adoption rate >= 90% compliance across regions. Deliver continuous improvement initiatives >= 1 per quarter. Improve Asset Accuracy: >= 98% inventory accuracy globally. Embedded culture of continuous improvement through structured reviews and a functioning improvement council. Required Experience 5+ years of IT service delivery experience with a focus on deskside operations. Proven success leading global initiatives and implementing ITIL service models. Experience translating ITSM frameworks into operational execution across regions. Strong proficiency in ServiceNow reporting and endpoint management solutions. Excellent analytical, communication and executive stakeholder management skills. Skills & Qualifications Leadership and organizational alignment across global teams. Deep understanding of ITIL frameworks and service management principles. Ability to develop and monitor KPIs and performance dashboards. Cross regional coordination and change management skills. Competency in data integrity, reporting and continuous improvement. Preferred Qualifications ITIL v4 Foundation certification. Experience leading global hardware lifecycle or knowledge management programs. Experience integrating service delivery with ITSM processes in multinational environments.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

The Cadillac Formula 1 Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1 , bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start up, with the ideas and originality of a business that always wants to lead, never wants to follow. We're building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. Fueled by bold ambition Play your part in getting us on the grid. Closing Date: Friday 29th May 2026 We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1 Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end users, employees and guests, and act as the initial point of contact for IT related issues, incidents, and service requests. At Cadillac Formula 1 Team, we aspire to be the absolute best in every aspect of our team. Team members are encouraged to challenge established thinking and share their ideas to create an environment where everyone can contribute to our shared success. Provide 1st and 2nd line support to the Team's IT users and guests Create, update, and prioritise IT support tickets within the ITSM platform. Maintain accurate and detailed records of all interactions and solutions provided to customers Onboarding and offboarding. Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS) Assist customers in understanding and effectively using their hardware, software applications, and IT tools. Provide basic training and guidance as needed Management of user access to various systems and applications Maintain up-to-date documentation of IT assets, configurations and software licences Collaborate with other IT teams for more complex issues or problems that require higher level support Participate in an on call rotation to provide after hours support at critical times of the year or for serious incidents Assist in the creation of department Policies and Procedures Staying updated with technology trends within the End User Compute Space and recommending solutions to improve customer experience and efficiency Driven by high performance What do you need to bring to the team? Previous experience in similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department Previous experience in the support and provisioning of iOS and macOS devices Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage Extensive knowledge of Windows and the M365 application suite Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products Good understanding of patch management for end user devices Good understanding of LAN, WAN, Firewall and server technologies Firm understanding ITIL based service management Good analytical skills and proven experience of fault finding and problem solving Demonstrate a "can do" flexible attitude to resolving tasks assigned Exceptional customer service and communication ability Clear and concise communication skills both verbally and digitally Ability to prioritise workloads in a time pressured environment and manage personal deadlines Demonstrate a passion for excellence and a desire to help people Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage A team like no other. The Cadillac Formula 1 Team challenges conventions and redefines success through bold ambition, cutting edge innovation, and an unwavering commitment to precision and excellence-on and off the track. This includes offering medical, generous time off and, as part of a global brand, huge potential for career development. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. At The Cadillac Formula 1 Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices. Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.

About Allica Bank Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We are looking for a dynamic, hands on and forward thinking IT Service Manager to join our team. The successful candidate will oversee the service desk and lead our IT service management function, focusing on delivering a best in class IT experience for all users. This role requires both management and technical background to lead by example, driving continuous improvement across IT services, and ensuring exceptional service delivery, customer satisfaction, and operational excellence. The role requires a proactive approach, the ability to work autonomously, and strong organisational skills. Principal Accountabilities Working very closely with different functions within the company, including Incident Management, Customer Technical Support, Technology, & Delivery Squads to: Lead the service desk function, mentor, and manage the team, offering guidance and support to foster high performance and encourage professional growth. Full responsibility of IT service desk operations, actively driving resolutions of service desk tickets and requests while ensuring the delivery of exceptional IT service standards across the team. Enhance the end-user IT experience by implementing innovative workplace technologies, adopting industry best practices, and collecting regular feedback to understand and address user needs effectively. Develop, monitor, and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to uphold high service quality. Collaborate with stakeholders to continuously improve service metrics. Leverage extensive technical expertise to lead by example, providing hand son troubleshooting support as required and mentoring the IT service desk team members to enhance their technical competencies. Set and maintain the standards for the Joiner Mover Leaver (JML) process to ensure seamless employee onboarding, internal transitions, and offboarding, while improving the experience through automation. Manage IT asset processes to optimize the utilization of hardware and software resources, including lifecycle management. Conduct regular weekly team meetings, team performance evaluations, and training sessions to strengthen team capabilities and skills. Serve as the final point of escalation and collaborate closely with the Incident Management and Platforms Engineering teams to address and resolve complex issues. Utilize metrics and reporting tools to drive performance improvements and demonstrate the value of IT services to the organization. Stay informed about industry trends and technological advancements to ensure the organization benefits from cutting edge solutions and methodologies. Proactive approach to identifying potential IT issues and implementing preventative measures to mitigate risks. Working independently and autonomously to manage tasks and projects, ensuring their timely and high quality completion. Personal Attributes & Experience Applicants must have the unrestricted right to work in the UK, as we are unable to provide sponsorship. A minimum of 5 years of experience in leading and managing IT Support Engineers, adopting a hands on approach and serving as a point of escalation when required. Strong technical expertise, evidenced by previous experience in technical support roles, including proficiency with ITSM tools such as Jira. Prior experience in Service Management within a dynamic IT environment, with a sound understanding of and exposure to the ITIL Service Management Framework to ensure the delivery of high quality services and continuous improvement. Exceptional attention to detail, coupled with excellent written and verbal communication skills. Proven analytical thinking skills, with the ability to prioritize tasks based on severity and urgency. Demonstrated experience in developing, implementing, and reporting on SLAs and KPIs to assess team productivity and performance. A collaborative approach, with the ability to work effectively across functional boundaries to address customer related issues and achieve shared objectives. A proactive and self motivated mindset, with the capability to work independently on projects that contribute to the broader objectives of the function. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave