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Willis Towers Watson is looking for a Senior Projects Pensions Administrator to join their Outsourcing team based in Redhill. The role involves managing pension administration processes and supporting junior associates with various complex calculations and compliance tasks. You will have the opportunity to work on numerous projects, handle advanced pension administration tasks, and contribute to improving service delivery. A focus on attention to detail and strong interpersonal skills will be essential.

Description Join us as a Senior Projects Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid. As a Senior Pensions Projects Administrator, you will be making a difference within our leading pension administration business. In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry. The Role Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved including monitoring of individual and team performance and escalating issues and cases to the Team Leader when required. Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team. Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes. Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget. Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members and assists and prepares large mailing projects to members. Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements. Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these. Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints. Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Qualifications What you'll bring Previous experience working in an occupational pension administration team (DB experience would be desirable, however experience within DC and/hybrid would also be considered) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience of working and managing small projects is desirable. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Experience of coaching and supporting less experienced colleagues. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

Description Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill, Leeds or Welwyn working hybrid. You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects. The Role Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team. Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints. Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality. Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader. Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team. Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required. Assists in complex and project-based work as and when required. Qualifications What you'll bring Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths. Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation. Experience and knowledge of the DB manual calculations required for a variety of administration processes. High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues. Ability to carry out and manage high volumes of work while maintaining a high level of accuracy. Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service. Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word. Experience of coaching and supporting less experienced colleagues. Experience of working in a hybrid/multi-site team would be an advantage. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email (OGB2)

Willis Towers Watson is seeking a Senior Pensions Administrator in Redhill. The candidate will provide high-quality service in pensions administration, manage complex calculations, and mentor junior team members. Key qualifications include experience in DB administration, knowledge of pension regulations, and strong organizational skills. Employees benefit from 25 annual leave days, private healthcare, and a comprehensive working environment, including hybrid options and unique perks.

Willis Towers Watson is seeking a Senior Pensions Administrator for their Redhill office, offering a hybrid working model. This role involves mentoring Junior Pensions Administrators, handling client queries regarding DC pension schemes, and ensuring service levels meet standards. The ideal candidate will have experience in occupational pension schemes, alongside excellent interpersonal skills and the ability to coach others. A comprehensive benefits package, including healthcare and a defined contribution pension scheme, is provided to support employee wellbeing and growth.

Flexible working due to the sensitive nature of the work, this is an office-based role with little to no opportunities for home working. We recognise the importance of a good work-life balance and offer part-time and compressed hours, with flexibility around start and finish times. About us MI5 keeps the country safe from serious threats like terrorism and attempts by states to harm the UK, its people and way of life. We carry out investigations by obtaining, analysing and assessing intelligence, and then work with a range of partners, including MI6 and GCHQ to disrupt these threats. Through our protective security arm, we provide advice and guidance to government, businesses and other organisations about how to keep themselves safe. A role in MI5 means you'll do unique and challenging work in a supportive and encouraging environment, making a real difference to UK national security. The role As a Senior Pensions Administrator, you'll help oversee our processes and support your colleagues as a subject matter expert. You'll balance high-volume casework with training and mentoring a growing team as you bring your expertise to our busy department. Working at pace, you'll maintain quality and ensure our processes and systems run smoothly. Day-to-day, you'll be taking on project work, supporting with problem solving, handling complaints and carrying out extensive quality checking. So, multi tasking is key as you'll be balancing your own workload alongside your team's. You'll answer queries from, and give advice to, pay teams and provide insights and guidance to senior leaders. You'll also collaborate with colleagues throughout the UK's Intelligence Services and build relationships with external partners. Everything you do will contribute to supporting the growth of the department, from helping your team improve their skills and knowledge, to using your experience to come up with ideas for continuous improvement. This is an opportunity to take ownership of a high impact role that blends operational excellence with transformation leadership. You will shape the future direction of remedy and project management, strengthen governance standards, and play a pivotal role in delivering sustainable change across the pension function. About you You'll bring existing knowledge about, and experience working in, pensions and have a minimum of 2 years' experience in a similar role or sector. This will be supported by line management experience. You'll also need a minimum of 2 GCSEs at Grade 4/C or above in maths and English language (or an equivalent Level 2 qualification). Importantly, you'll be an adaptable, organised leader with a focus on wellbeing. Comfortable with numbers, you'll have keen attention to detail and be able to check calculations and spot errors with ease. You'll also be a confident communicator able to adjust your style depending on whether you're supporting your team, building external relationships, or presenting to senior leaders. Whether you're managing complex retirement cases, identifying solutions or managing stakeholders, you'll be organised and balance target driven performance with empathy. And of course, you'll be IT systems literate. Training and development We're passionate about your personal development, so we have lots of ways to help grow your skills. As a line manager, you'll be offered a Management Training Pathway. Plus, you'll have access to internal training courses available from any of the UK's Intelligence Services, as well as access to internal communities, support networks, and mentors. You'll be expected to stay within Pensions for your first 4 years, after which time, you'll be able to apply for roles across the organisation. Rewards and benefits You'll receive a starting salary of £47,677, rising to £51,541 after 2 years, plus other benefits including: 25 days' annual leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days' public and privilege holidays opportunities to be recognised through our employee performance scheme a dedicated development budget an interest free season ticket loan an excellent pension scheme a cycle to work scheme facilities such as a gym, restaurant and on site coffee bars (at some locations) paid parental and adoption leave Equal opportunities At MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking, and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio economic backgrounds. We're Disability Confident MI5 is proud to have achieved Leader status within the Department for Work and Pensions' Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. (This is known as the Offer of an Interview.) To secure an interview for this role, the minimum criteria (in order of application process) are: you'll be required to reach the minimum pass mark for the online Situational Judgement Test (SJT), which assesses criteria important for all roles in our organisation you are able to demonstrate experience working in Pensions - assessed at application sift demonstrate the ability to deliver positive outcomes within required timeframes - assessed at application sift meet minimum pass mark for motivational questions - assessed at application sift There is a wide range of extra support available throughout the recruitment process to enable you to do your best, see our website for reasonable adjustments we can offer. What to expect Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order: Online Situational Judgement Test (SJT) in which you rate the appropriateness of responses to a series of short scenarios. Application sift, looking at your motivation and skills for the role and the organisation. There will also be a competency question. An interview, assessing competencies, skills and experience relevant to the role. If successful, you will receive a conditional offer of employment and then proceed to the vetting stage. Please note, you must successfully pass each stage of the process to progress to the next. Your application may take around 6 to 9 months to process including vetting, so we advise you to continue any current employment until you have received your final job offer. Before you apply To work at MI5, you need to be a British citizen or hold dual British nationality. You can read our full eligibility criteria on our website. This role requires the highest security clearance, known as Developed Vetting (DV). It's something everyone in the UK Intelligence Community undertakes. You can find out more about the vetting process on our website. Please note we have a strict drugs policy, so once you start your application, you can't take any recreational drugs and you'll need to declare your previous drug usage at the relevant stage. Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely. The role is based in London, so you'll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application. An interest free loan is available to assist with relocating into privately rented accommodation to take up the offer of employment. We offer reasonable reimbursement of travel costs for candidates attending in person appointments during the recruitment and vetting process. Full details will be provided with your interview or assessment invitation. Reimbursement is discretionary and will only be made in line with the Candidate Expenses Policy, as amended from time to time. Candidates must book their own travel, using the most economical option, and provide original hardcopy receipts for reimbursement. Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member. Right to Withdraw Statement Please be aware that we reserve the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.