Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
14/05/2026
Full time
Contract: Permanent, full-time Location: London (hybrid-working) Closing Date: 29 May 2026
About the role
The Lead Business Analyst will lead and manage a team of Business Analysts, overseeing analysis and specification activities across a diverse portfolio of projects. You will be responsible for ensuring the delivery of high-quality business and systems analysis that underpins effective IT solutions aligned with Trinity's enterprise architecture and strategic objectives. Working in close collaboration with Project Managers, technical teams, and the Product team, you will play a key role in translating business needs into technology solutions. Additionally, you will provide leadership in maintaining analysis standards, promoting best practices, and driving continuous improvement across the business analysis function. Your duties will include, but not limited, to the following areas:
Team leadership and management
Planning and coordination
Business analysis and solutions design
Testing and implementation support
Collaboration across teams
Standards, governance and continuous improvement
Data awareness
About you
Significant experience working as a Business Analyst on complex IT and digital projects across the full software development lifecycle.
Proven team leadership or line management experience within a business analysis function.
Strong stakeholder management skills, with the ability to engage effectively at all levels of the organisation.
Excellent written and verbal communication skills, including the ability to produce high-quality documentation.
Strong technical understanding to support the translation of business needs into effective system designs.
Experience producing functional and technical specifications and supporting solution design processes.
Demonstrable experience in system and user acceptance testing.
Ability to plan, estimate, and manage analysis activities across multiple projects.
Proficient in a range of analysis techniques, process modelling, and requirements gathering tools.
Experience working with agile delivery teams, particularly alongside Product Owners and UX professionals.
Understanding of information governance and data protection (e.g. GDPR).
Familiarity with enterprise data models and reporting structures.
Background in education, assessment, or global organisations.
Awareness of product development lifecycles and customer-centric design principles.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice . Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here .
UNISON Centre London Starting Salary £40,730 per annum plus London Weighting allowance of £6,894 35 hours per week Temporary 12 months contract Ref: ORD/AR24
UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.
About this Job
UNISON carried out a comprehensive staff digital skills survey during 2025, which highlighted gaps in IT skills among staff at all levels. Our Digital Skills Officer is building a comprehensive training and support programme to ensure all staff are able to make good use of the tools available to them.
We are now seeking a Digital Skills Trainer to support this work. This will be a specialist role within the Staff Learning and Development Department, working closely with the IT department. The postholder will train and engage colleagues in using Microsoft 365 Apps and other digital platforms as required.
What you'll do:
Design, create and deliver engaging and impactful digital skills training, online and in person, for a wide range of skills levels
Create simple online guidance and resources to meet emerging needs
Keep up to date with changes to the software we use and update training and resources accordingly
Work alongside the Digital Skills Officer to create and support a culture of confidence and competence in using digital tools at UNISON
Why join us:
Make a difference to how staff experience our digital tools
Contribute to our digital skills journey and help shape how it evolves
Be part of a small supportive team
The postholder will have a proven track record in IT skills training and a creative approach to designing training and resources.
In return we offer excellent benefits including 32 days of annual leave + public holidays, final salary pension scheme, flexible working and much more.
How to Apply
To apply for this opportunity, please download and complete the General application form referring to the job description and person specification (both under “Documents”)
Please note that only the relevant application form will be accepted. CVs will not be accepted.
The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to stafflearninganddevelopment@unison.co.uk quoting reference: ORD/AR24 on your application form.
Please save your documents starting with your full name in the document name.
Closing date for applications is 5pm on Friday 8th May 2026.
The interviews will be held on Friday 5th June in UNISON Centre, Euston Road London.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
23/04/2026
Full time
UNISON Centre London Starting Salary £40,730 per annum plus London Weighting allowance of £6,894 35 hours per week Temporary 12 months contract Ref: ORD/AR24
UNISON is Britain’s leading public sector trade union, with more than 1.3 million members working in the public services, private, voluntary and community sectors and in the energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK, in Northern Ireland.
About this Job
UNISON carried out a comprehensive staff digital skills survey during 2025, which highlighted gaps in IT skills among staff at all levels. Our Digital Skills Officer is building a comprehensive training and support programme to ensure all staff are able to make good use of the tools available to them.
We are now seeking a Digital Skills Trainer to support this work. This will be a specialist role within the Staff Learning and Development Department, working closely with the IT department. The postholder will train and engage colleagues in using Microsoft 365 Apps and other digital platforms as required.
What you'll do:
Design, create and deliver engaging and impactful digital skills training, online and in person, for a wide range of skills levels
Create simple online guidance and resources to meet emerging needs
Keep up to date with changes to the software we use and update training and resources accordingly
Work alongside the Digital Skills Officer to create and support a culture of confidence and competence in using digital tools at UNISON
Why join us:
Make a difference to how staff experience our digital tools
Contribute to our digital skills journey and help shape how it evolves
Be part of a small supportive team
The postholder will have a proven track record in IT skills training and a creative approach to designing training and resources.
In return we offer excellent benefits including 32 days of annual leave + public holidays, final salary pension scheme, flexible working and much more.
How to Apply
To apply for this opportunity, please download and complete the General application form referring to the job description and person specification (both under “Documents”)
Please note that only the relevant application form will be accepted. CVs will not be accepted.
The completed application form along with the Recruitment and Disability Monitoring Form should be returned by e-mail to stafflearninganddevelopment@unison.co.uk quoting reference: ORD/AR24 on your application form.
Please save your documents starting with your full name in the document name.
Closing date for applications is 5pm on Friday 8th May 2026.
The interviews will be held on Friday 5th June in UNISON Centre, Euston Road London.
UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
About the Role At Barchester, our people are at the heart of everything we doand great people need great systems behind them. We're now looking for an experienced HR Systems Analyst to support and enhance our HR technology, ensuring data integrity, system efficiency and a seamless employee experience across the organisation. This is a key role within People Services, where you will take ownership of our HR systems, supporting day-to-day operations while playing an important part in our HRIS transformation journey. You'll work with People, Payroll and IT teams to improve processes, drive automation and maximise the value of our systems. Responsibilities HR Systems Management & Support Administer and maintain HR systems, including Resourcelink (Zellis) Ensure systems are accurate, reliable and fit for purpose Conduct regular data audits and system reviews to maintain integrity Troubleshoot HRIS issues and escalate where appropriate HRIS Transformation & Change Support the design and delivery of HRIS improvements and future implementation Contribute to data readiness, migration and system testing cycles Support go-live activity, stabilisation and post-implementation improvements Contribute to system design, processes and change communications Data Management & Reporting Maintain accurate employee data in line with GDPR requirements Support employee lifecycle processes through automation and reporting Manage data flows across multiple HR and business systems Governance & Compliance Support HR data audits and ensure strong system governance Manage user access, permissions and role-based security Monitor audit trails and ensure compliance with policies and regulations User Support & Training Provide first and second line support to People Services and wider business users Promote a self-service approach to people management Create and maintain user guides and training materials Process Improvement & Collaboration Identify opportunities to improve efficiency through automation Optimise workflows and processes across People Services Work closely with People, Payroll and IT teams to enhance system capability About You We are looking for a detail-focused, proactive and technically confident individual who can manage HR systems effectively while driving continuous improvement. Essential: Proven experience administering HRIS systems Strong understanding of HR processes across the employee lifecycle (e.g. recruitment, onboarding, payroll, benefits) Excellent attention to detail and data accuracy Strong organisational skills with the ability to manage a busy workload Confident troubleshooting system issues and working with multiple stakeholders A proactive mindset with a focus on continuous improvement and automation Desirable: Experience with Resourcelink / Zellis HR system Advanced Excel skills and reporting capability Experience with system integrations, data migration or APIs Familiarity with Wagestream, Deputy or Coolcare CIPD Level 3 (or equivalent) You will be collaborative, solutions-focused and comfortable working in a fast-paced environment. Most importantly, you will be passionate about using systems and data to support our people and improve ways of working. Why Join Barchester? At Barchester, we are driven by our values: Respect, Integrity, Passion, Empowerment, Responsibility. This is an opportunity to play a key role in strengthening our People systems and supporting a business that delivers high-quality care across the UK.
17/06/2026
Full time
About the Role At Barchester, our people are at the heart of everything we doand great people need great systems behind them. We're now looking for an experienced HR Systems Analyst to support and enhance our HR technology, ensuring data integrity, system efficiency and a seamless employee experience across the organisation. This is a key role within People Services, where you will take ownership of our HR systems, supporting day-to-day operations while playing an important part in our HRIS transformation journey. You'll work with People, Payroll and IT teams to improve processes, drive automation and maximise the value of our systems. Responsibilities HR Systems Management & Support Administer and maintain HR systems, including Resourcelink (Zellis) Ensure systems are accurate, reliable and fit for purpose Conduct regular data audits and system reviews to maintain integrity Troubleshoot HRIS issues and escalate where appropriate HRIS Transformation & Change Support the design and delivery of HRIS improvements and future implementation Contribute to data readiness, migration and system testing cycles Support go-live activity, stabilisation and post-implementation improvements Contribute to system design, processes and change communications Data Management & Reporting Maintain accurate employee data in line with GDPR requirements Support employee lifecycle processes through automation and reporting Manage data flows across multiple HR and business systems Governance & Compliance Support HR data audits and ensure strong system governance Manage user access, permissions and role-based security Monitor audit trails and ensure compliance with policies and regulations User Support & Training Provide first and second line support to People Services and wider business users Promote a self-service approach to people management Create and maintain user guides and training materials Process Improvement & Collaboration Identify opportunities to improve efficiency through automation Optimise workflows and processes across People Services Work closely with People, Payroll and IT teams to enhance system capability About You We are looking for a detail-focused, proactive and technically confident individual who can manage HR systems effectively while driving continuous improvement. Essential: Proven experience administering HRIS systems Strong understanding of HR processes across the employee lifecycle (e.g. recruitment, onboarding, payroll, benefits) Excellent attention to detail and data accuracy Strong organisational skills with the ability to manage a busy workload Confident troubleshooting system issues and working with multiple stakeholders A proactive mindset with a focus on continuous improvement and automation Desirable: Experience with Resourcelink / Zellis HR system Advanced Excel skills and reporting capability Experience with system integrations, data migration or APIs Familiarity with Wagestream, Deputy or Coolcare CIPD Level 3 (or equivalent) You will be collaborative, solutions-focused and comfortable working in a fast-paced environment. Most importantly, you will be passionate about using systems and data to support our people and improve ways of working. Why Join Barchester? At Barchester, we are driven by our values: Respect, Integrity, Passion, Empowerment, Responsibility. This is an opportunity to play a key role in strengthening our People systems and supporting a business that delivers high-quality care across the UK.
GCS Recruitment is seeking three Junior Data Analysts/Data Collectors in Furnace Green, England. These entry-level roles involve supporting IFS Cloud Data Migration by collecting and validating data with operational teams. Ideal candidates will have strong proficiency in Microsoft Excel and a keen attention to detail. This position emphasizes collaboration with stakeholders and a structured approach to data entry. A-Level education is preferred; no formal degree required. Immediate availability is preferred.
17/06/2026
Full time
GCS Recruitment is seeking three Junior Data Analysts/Data Collectors in Furnace Green, England. These entry-level roles involve supporting IFS Cloud Data Migration by collecting and validating data with operational teams. Ideal candidates will have strong proficiency in Microsoft Excel and a keen attention to detail. This position emphasizes collaboration with stakeholders and a structured approach to data entry. A-Level education is preferred; no formal degree required. Immediate availability is preferred.
The Role As a Data Scientist in our Analytics Business Consulting practice, you will use your expertise in scientific data and healthcare knowledge to support the creation of meaningful business insights through data analytics, data science, and data visualization; answering critical business questions facing senior executives in global pharma today. What You'll Do Analyze data from Veeva Data Cloud and also external data Design, build, and maintain visualizations/dashboards/data pipelines to identify relevant data trends Leverage machine learning, NLP, GenAI, and other data science techniques to uncover insights Clearly and confidently describe the data structure and analytical approach you adopt to solve a specific business question Work in a collaborative cross-functional team delivering business-relevant data analytics and insights for pharma to support their R&D, pre-launch, launch, and post-launch strategies As required, present your findings and recommendations to senior stakeholders at pharma and justify your findings Support innovation and large-scale transformative insights projects Requirements Experience: MD/PhD/MSc with thorough understanding of scientific activities from medical experts (congresses, publications, etc.) Experience with data analytics and large/complex datasets Analytical Rigor: A strong mindset for both quantitative and qualitative reasoning Communication: Ability to articulate complex ideas clearly to senior stakeholders Education: Bachelor's degree or higher Nice to Have Experience with business intelligence tools (Tableau, Spotfire, PowerBI, Qlik, etc.) Experience with Python, prompt engineering, machine learning, or NLP Experience in structuring and successfully executing large and complex insights projects The Process Our process is different than most. It is designed to be fast, efficient and respectful. Here are the steps: You submit your resume, short cover letter of questions, and take a personality assessment Within 5-10 business days, we will notify you via email if we would like to go to the next step or not The next step is a 45-minute interview with a leader of the practice, followed by a job history interview and case exercise. You will have one week to prepare for the case exercise Within one week after the case exercise, we will give you an offer or let you know that we do not wish to move forward Perks & Benefits Compensation: Highly competitive salary and equity in Veeva Growth: Unrivalled career progression in a fast-growing, global team Flexibility: Veeva is a Work Anywhere company. You can work from home or the office on any given day As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
17/06/2026
Full time
The Role As a Data Scientist in our Analytics Business Consulting practice, you will use your expertise in scientific data and healthcare knowledge to support the creation of meaningful business insights through data analytics, data science, and data visualization; answering critical business questions facing senior executives in global pharma today. What You'll Do Analyze data from Veeva Data Cloud and also external data Design, build, and maintain visualizations/dashboards/data pipelines to identify relevant data trends Leverage machine learning, NLP, GenAI, and other data science techniques to uncover insights Clearly and confidently describe the data structure and analytical approach you adopt to solve a specific business question Work in a collaborative cross-functional team delivering business-relevant data analytics and insights for pharma to support their R&D, pre-launch, launch, and post-launch strategies As required, present your findings and recommendations to senior stakeholders at pharma and justify your findings Support innovation and large-scale transformative insights projects Requirements Experience: MD/PhD/MSc with thorough understanding of scientific activities from medical experts (congresses, publications, etc.) Experience with data analytics and large/complex datasets Analytical Rigor: A strong mindset for both quantitative and qualitative reasoning Communication: Ability to articulate complex ideas clearly to senior stakeholders Education: Bachelor's degree or higher Nice to Have Experience with business intelligence tools (Tableau, Spotfire, PowerBI, Qlik, etc.) Experience with Python, prompt engineering, machine learning, or NLP Experience in structuring and successfully executing large and complex insights projects The Process Our process is different than most. It is designed to be fast, efficient and respectful. Here are the steps: You submit your resume, short cover letter of questions, and take a personality assessment Within 5-10 business days, we will notify you via email if we would like to go to the next step or not The next step is a 45-minute interview with a leader of the practice, followed by a job history interview and case exercise. You will have one week to prepare for the case exercise Within one week after the case exercise, we will give you an offer or let you know that we do not wish to move forward Perks & Benefits Compensation: Highly competitive salary and equity in Veeva Growth: Unrivalled career progression in a fast-growing, global team Flexibility: Veeva is a Work Anywhere company. You can work from home or the office on any given day As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
About the Role Reporting to the Software Development Team Lead, the role will focus on developing and maintaining bespoke software solutions using .NET (C#.NET and VB.NET), SQL Server, and supporting technologies. You will work closely with IT Business Analysts to deliver high-quality solutions that meet business requirements and agreed timelines. This role will also play a key part in driving the transition toward cloud-based technologies. Key Responsibilities Provide support and guidance to Software Developers Ensure development is carried out in line with agreed standards Develop and coordinate the delivery of new bespoke software solutions Maintain and enhance existing software systems Ensure development and deployment meet data security requirements, working alongside IT Operations and IT Security teams Support secure data transfer with external software solutions Provide technical support for bespoke systems via the IT Help Desk Work closely with IT Business Analysts to ensure solutions meet requirements and timelines Support the Software Development Team Lead in evolving development methodologies in line with industry changes About You You are an experienced and proactive software developer with a strong technical background and a passion for delivering high-quality solutions. You are comfortable providing guidance to others and enjoy working collaboratively within a team while also being able to take initiative and work independently. With strong problem-solving and communication skills, you can translate technical concepts into practical outcomes and contribute to the continuous improvement of development practices. Essential Experience Strong experience using .NET (C#.NET/ASP.NET) with supporting technologies such as jQuery, Angular, and CSS Experience working with SQL databases (ideally SQL Server), including design, implementation, and T-SQL querying Proven experience in a software development role Experience working with Azure DevOps Strong proficiency in .NET and SQL Server Excellent problem-solving and logical thinking skills Strong communication skills with the ability to collaborate effectively across technical teams Why Join Barchester? At Barchester, we are driven by our values: Respect Integrity Passion Empowerment Responsibility
17/06/2026
Full time
About the Role Reporting to the Software Development Team Lead, the role will focus on developing and maintaining bespoke software solutions using .NET (C#.NET and VB.NET), SQL Server, and supporting technologies. You will work closely with IT Business Analysts to deliver high-quality solutions that meet business requirements and agreed timelines. This role will also play a key part in driving the transition toward cloud-based technologies. Key Responsibilities Provide support and guidance to Software Developers Ensure development is carried out in line with agreed standards Develop and coordinate the delivery of new bespoke software solutions Maintain and enhance existing software systems Ensure development and deployment meet data security requirements, working alongside IT Operations and IT Security teams Support secure data transfer with external software solutions Provide technical support for bespoke systems via the IT Help Desk Work closely with IT Business Analysts to ensure solutions meet requirements and timelines Support the Software Development Team Lead in evolving development methodologies in line with industry changes About You You are an experienced and proactive software developer with a strong technical background and a passion for delivering high-quality solutions. You are comfortable providing guidance to others and enjoy working collaboratively within a team while also being able to take initiative and work independently. With strong problem-solving and communication skills, you can translate technical concepts into practical outcomes and contribute to the continuous improvement of development practices. Essential Experience Strong experience using .NET (C#.NET/ASP.NET) with supporting technologies such as jQuery, Angular, and CSS Experience working with SQL databases (ideally SQL Server), including design, implementation, and T-SQL querying Proven experience in a software development role Experience working with Azure DevOps Strong proficiency in .NET and SQL Server Excellent problem-solving and logical thinking skills Strong communication skills with the ability to collaborate effectively across technical teams Why Join Barchester? At Barchester, we are driven by our values: Respect Integrity Passion Empowerment Responsibility
Cyber Security Analyst 6-Month Contract Inside IR35 Hybrid (2 Days Onsite) We are seeking a hands-on Cyber Security Analyst to support a major public-sector organisation's cyber security operations and resilience programme. Key Responsibilities Monitor, investigate and respond to cyber security incidents. Support security monitoring using Microsoft Sentinel and related tools. Conduct threat hunting, log analysis and security investigations. Identify vulnerabilities and track remediation actions. Develop and improve incident response processes and playbooks. Work with technical teams, suppliers and stakeholders to drive security improvements. Provide practical security advice across the organisation. Essential Skills Cyber Security Operations, SOC or Incident Response experience. Hands-on Microsoft Sentinel or SIEM experience. Threat hunting, log analysis and security monitoring. Experience with Microsoft Defender and Microsoft security technologies. Vulnerability management and remediation tracking. Strong communication and stakeholder management skills. Desirable Skills Local Government, NHS, Housing or wider Public Sector experience. Defender XDR, Defender for Endpoint, Defender for Identity and Entra ID. SOAR, Logic Apps or security automation experience. Contract Details 6-Month Contract Inside IR35 Hybrid Working (2 Days Onsite) Immediate Start Preferred An excellent opportunity for an experienced Cyber Security Analyst to join a complex environment and play a key role in strengthening cyber resilience.
17/06/2026
Contractor
Cyber Security Analyst 6-Month Contract Inside IR35 Hybrid (2 Days Onsite) We are seeking a hands-on Cyber Security Analyst to support a major public-sector organisation's cyber security operations and resilience programme. Key Responsibilities Monitor, investigate and respond to cyber security incidents. Support security monitoring using Microsoft Sentinel and related tools. Conduct threat hunting, log analysis and security investigations. Identify vulnerabilities and track remediation actions. Develop and improve incident response processes and playbooks. Work with technical teams, suppliers and stakeholders to drive security improvements. Provide practical security advice across the organisation. Essential Skills Cyber Security Operations, SOC or Incident Response experience. Hands-on Microsoft Sentinel or SIEM experience. Threat hunting, log analysis and security monitoring. Experience with Microsoft Defender and Microsoft security technologies. Vulnerability management and remediation tracking. Strong communication and stakeholder management skills. Desirable Skills Local Government, NHS, Housing or wider Public Sector experience. Defender XDR, Defender for Endpoint, Defender for Identity and Entra ID. SOAR, Logic Apps or security automation experience. Contract Details 6-Month Contract Inside IR35 Hybrid Working (2 Days Onsite) Immediate Start Preferred An excellent opportunity for an experienced Cyber Security Analyst to join a complex environment and play a key role in strengthening cyber resilience.
We're looking for an experienced Workday HCM Lead to play a key role in the support, optimisation and ongoing development of a large-scale Workday environment. This is a senior position combining hands-on configuration expertise with technical leadership, stakeholder engagement and team mentoring. Key Responsibilities Provide SME expertise across Workday HCM modules including Core HCM, Organisations, Staffing Models, Compensation, Absence, Talent and Performance. Lead the design, configuration and continuous improvement of Workday solutions. Act as the escalation point for complex incidents and service issues. Facilitate workshops and translate business requirements into functional solutions. Provide technical leadership, assurance and mentoring to consultants and analysts. Support testing, releases, enhancements and regulatory changes. Engage with senior stakeholders and provide clear recommendations and guidance. Experience Required Strong Workday HCM configuration experience. Experience leading Workday implementations, support functions or optimisation programmes. Excellent understanding of end-to-end HR processes. Strong stakeholder management and workshop facilitation skills. Experience mentoring or leading teams. Knowledge of Workday integrations, reporting or payroll would be advantageous. What's on Offer Hybrid working. Excellent pension and benefits package. Workday training and certification opportunities. Long-term career progression within a growing enterprise applications function.
17/06/2026
Full time
We're looking for an experienced Workday HCM Lead to play a key role in the support, optimisation and ongoing development of a large-scale Workday environment. This is a senior position combining hands-on configuration expertise with technical leadership, stakeholder engagement and team mentoring. Key Responsibilities Provide SME expertise across Workday HCM modules including Core HCM, Organisations, Staffing Models, Compensation, Absence, Talent and Performance. Lead the design, configuration and continuous improvement of Workday solutions. Act as the escalation point for complex incidents and service issues. Facilitate workshops and translate business requirements into functional solutions. Provide technical leadership, assurance and mentoring to consultants and analysts. Support testing, releases, enhancements and regulatory changes. Engage with senior stakeholders and provide clear recommendations and guidance. Experience Required Strong Workday HCM configuration experience. Experience leading Workday implementations, support functions or optimisation programmes. Excellent understanding of end-to-end HR processes. Strong stakeholder management and workshop facilitation skills. Experience mentoring or leading teams. Knowledge of Workday integrations, reporting or payroll would be advantageous. What's on Offer Hybrid working. Excellent pension and benefits package. Workday training and certification opportunities. Long-term career progression within a growing enterprise applications function.
About the Role At Barchester, our people are at the heart of everything we doand great people need great systems behind them. We're now looking for an experienced HR Systems Analyst to support and enhance our HR technology, ensuring data integrity, system efficiency and a seamless employee experience across the organisation. This is a key role within People Services, where you will take ownership of our HR systems, supporting day-to-day operations while playing an important part in our HRIS transformation journey. You'll work with People, Payroll and IT teams to improve processes, drive automation and maximise the value of our systems. Responsibilities HR Systems Management & Support Administer and maintain HR systems, including Resourcelink (Zellis) Ensure systems are accurate, reliable and fit for purpose Conduct regular data audits and system reviews to maintain integrity Troubleshoot HRIS issues and escalate where appropriate HRIS Transformation & Change Support the design and delivery of HRIS improvements and future implementation Contribute to data readiness, migration and system testing cycles Support go-live activity, stabilisation and post-implementation improvements Contribute to system design, processes and change communications Data Management & Reporting Maintain accurate employee data in line with GDPR requirements Support employee lifecycle processes through automation and reporting Manage data flows across multiple HR and business systems Governance & Compliance Support HR data audits and ensure strong system governance Manage user access, permissions and role-based security Monitor audit trails and ensure compliance with policies and regulations User Support & Training Provide first and second line support to People Services and wider business users Promote a self-service approach to people management Create and maintain user guides and training materials Process Improvement & Collaboration Identify opportunities to improve efficiency through automation Optimise workflows and processes across People Services Work closely with People, Payroll and IT teams to enhance system capability About You We are looking for a detail-focused, proactive and technically confident individual who can manage HR systems effectively while driving continuous improvement. Essential: Proven experience administering HRIS systems Strong understanding of HR processes across the employee lifecycle (e.g. recruitment, onboarding, payroll, benefits) Excellent attention to detail and data accuracy Strong organisational skills with the ability to manage a busy workload Confident troubleshooting system issues and working with multiple stakeholders A proactive mindset with a focus on continuous improvement and automation Desirable: Experience with Resourcelink / Zellis HR system Advanced Excel skills and reporting capability Experience with system integrations, data migration or APIs Familiarity with Wagestream, Deputy or Coolcare CIPD Level 3 (or equivalent) You will be collaborative, solutions-focused and comfortable working in a fast-paced environment. Most importantly, you will be passionate about using systems and data to support our people and improve ways of working. Why Join Barchester? At Barchester, we are driven by our values: Respect, Integrity, Passion, Empowerment, Responsibility. This is an opportunity to play a key role in strengthening our People systems and supporting a business that delivers high-quality care across the UK.
17/06/2026
Full time
About the Role At Barchester, our people are at the heart of everything we doand great people need great systems behind them. We're now looking for an experienced HR Systems Analyst to support and enhance our HR technology, ensuring data integrity, system efficiency and a seamless employee experience across the organisation. This is a key role within People Services, where you will take ownership of our HR systems, supporting day-to-day operations while playing an important part in our HRIS transformation journey. You'll work with People, Payroll and IT teams to improve processes, drive automation and maximise the value of our systems. Responsibilities HR Systems Management & Support Administer and maintain HR systems, including Resourcelink (Zellis) Ensure systems are accurate, reliable and fit for purpose Conduct regular data audits and system reviews to maintain integrity Troubleshoot HRIS issues and escalate where appropriate HRIS Transformation & Change Support the design and delivery of HRIS improvements and future implementation Contribute to data readiness, migration and system testing cycles Support go-live activity, stabilisation and post-implementation improvements Contribute to system design, processes and change communications Data Management & Reporting Maintain accurate employee data in line with GDPR requirements Support employee lifecycle processes through automation and reporting Manage data flows across multiple HR and business systems Governance & Compliance Support HR data audits and ensure strong system governance Manage user access, permissions and role-based security Monitor audit trails and ensure compliance with policies and regulations User Support & Training Provide first and second line support to People Services and wider business users Promote a self-service approach to people management Create and maintain user guides and training materials Process Improvement & Collaboration Identify opportunities to improve efficiency through automation Optimise workflows and processes across People Services Work closely with People, Payroll and IT teams to enhance system capability About You We are looking for a detail-focused, proactive and technically confident individual who can manage HR systems effectively while driving continuous improvement. Essential: Proven experience administering HRIS systems Strong understanding of HR processes across the employee lifecycle (e.g. recruitment, onboarding, payroll, benefits) Excellent attention to detail and data accuracy Strong organisational skills with the ability to manage a busy workload Confident troubleshooting system issues and working with multiple stakeholders A proactive mindset with a focus on continuous improvement and automation Desirable: Experience with Resourcelink / Zellis HR system Advanced Excel skills and reporting capability Experience with system integrations, data migration or APIs Familiarity with Wagestream, Deputy or Coolcare CIPD Level 3 (or equivalent) You will be collaborative, solutions-focused and comfortable working in a fast-paced environment. Most importantly, you will be passionate about using systems and data to support our people and improve ways of working. Why Join Barchester? At Barchester, we are driven by our values: Respect, Integrity, Passion, Empowerment, Responsibility. This is an opportunity to play a key role in strengthening our People systems and supporting a business that delivers high-quality care across the UK.
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
17/06/2026
Full time
DevOps Engineer SC cleared Permanent Flexible AWS Terraform SC Cleared At Peregrine, we re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector we are always in search of the best talent to place, now. The role: We are seeking an SC cleared DevOps Engineer to work as a forward deployed engineer, embedded within the Cyber Capability Unit. The role will support the design, build and deployment of AI powered solutions that strengthen cyber security and fraud prevention capabilities. You will work closely with engineers, product owners and stakeholders to understand operational needs, develop prototypes and deploy secure, reliable solutions within approved platforms and environments. This role directly supports the Cyber Resilience Centre s mission and contributes to the wider security strategy by delivering practical, governed AI solutions that provide measurable operational value. Responsibilities: Cloud and Platform Integration Design and deploy solutions in AWS cloud environments Use infrastructure as code to ensure repeatable and compliant deployments Ensure all solutions meet organisational governance, security and compliance standards CI/CD and Automation Configure, manage and maintain GitLab CI pipelines Automate testing, build and deployment of infrastructure, applications and services Promote best practice DevOps ways of working across environments Testing and Quality Implement unit, integration and performance testing for all components Ensure solutions are reliable, reproducible and stable across releases Support continuous improvement of testing practices Monitoring and Incident Response Implement observability and monitoring tooling Track system performance and detect anomalies Support incident response, troubleshooting and root cause analysis in live environments Collaboration and Delivery Work closely with engineers, analysts and stakeholders Translate requirements into working technical solutions Support deployment, handover and ongoing optimisation of delivered capabilities Skills & Experience: Active SC clearance Strong experience deploying and operating solutions in AWS Infrastructure as code using Terraform CI/CD pipeline development using GitLab CI Experience with monitoring, logging and alerting tools Understanding of secure DevOps practices in regulated environments Experience working with large data stores or big data platforms Desirable skills: Experience supporting AI or data driven platforms Knowledge of cyber security or fraud prevention domains Experience working within government or critical national infrastructure environments About Peregrine We build workforces that deliver tech and change programmes at leading UK organisations. By combining data science from Peregrine Intelligence, our industry-accredited Peregrine Academy, and market-leading attraction and diversity initiatives, we bridge capability gaps at all levels in public and private sector organisations. We work closely with our clients to understand their challenges and deliver flexible, long-term solutions that make a real difference. When you join Peregrine, you become part of a team that s focused on growth, both yours, our clients , and the sectors we support. You ll also get access to a full range of benefits alongside your salary. How Specialist Talent Works As a permanent employee at Peregrine, you ll be part of our Specialist Talent team. That means you ll work on-site or remotely with our clients, supporting them on complex, high-impact projects in Data, Digital and Business Transformation. You ll get the variety and challenge of consultancy work, with the stability and support of a permanent role. You re not a contractor - you re a valued member of our team, with access to all the same benefits, learning opportunities, and community. Find out more: peregrine.global or check out our LinkedIn page: peregrin e- resourcing
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: UAT Analyst (Financial Crime / AML) Location: London HEX - Hybrid ( 2 - 3 days in office) Contract: 9 months with possible extension. Rate: 450 - 500 inside umbrella Overview This role sits within the Financial Crime function, with a strong emphasis on testing and system validation across sanctions and screening activities in EMEA. The successful candidate will play a critical role in User Acceptance Testing (UAT), system upgrades, and control validation , while maintaining a solid understanding of Financial Crime processes. This is a high-priority, business-critical role supporting a major system upgrade, requiring strong attention to detail, structured testing experience, and the ability to work at pace. Key Responsibilities Testing & Change Delivery (Primary Focus) Lead and execute User Acceptance Testing (UAT) for financial crime systems, ensuring all functionality is validated and documented accurately Work closely with team members to perform structured testing cycles , including test case creation, execution, and defect tracking Support large-scale system upgrades and implementations , including participation in go-live activities (potential weekend support required) Gain a detailed understanding of existing BAU processes, systems, and workflows to effectively design and execute testing scenarios Validate system outputs across transaction screening, customer screening, and fraud screening processes Ensure all testing outcomes are recorded in line with governance and audit standards Financial Crime & Screening (Supporting Focus) Conduct and support sanctions screening activity across EMEA , including transaction and customer screening Review and investigate system-generated alerts (e.g. Fircosoft) Ensure all items are processed within defined cut-off times and service levels Develop an understanding of financial crime regulations (AML, Sanctions, Fraud) and how they translate into system controls Support risk mitigation by identifying gaps or inconsistencies in screening logic or outputs Process & Risk Improvement Identify weaknesses in testing approaches, workflows, or screening processes and recommend improvements Provide feedback from testing cycles to enhance system performance and control effectiveness Support updates to procedures and documentation to reflect system or process changes Engage with stakeholders across technology, operations, and compliance to ensure aligned delivery Key Requirements Experience Strong experience in testing / UAT / system validation (essential - core focus of role) Working knowledge of Financial Crime / AML / Sanctions frameworks (supporting requirement, not specialist level) Experience within banking environments , ideally exposure to both small and large institutions Understanding of payments and transaction flows , including cut-off timings and processing cycles Familiarity with SWIFT messaging formats and how they relate to screening processes Systems & Tools Experience with Fircosoft (LexisNexis) - highly desirable Exposure to Actimize or similar financial crime platforms Comfortable working with screening and monitoring systems Skills & Competencies Strong attention to detail and analytical mindset Ability to plan, execute, and document testing effectively Good understanding of risk and control frameworks Strong communication skills, with the ability to engage across business and technology teams Ability to work in a fast-paced, high-priority environment with shifting deadlines Proactive, adaptable, and collaborative approach Additional Information Role supports EMEA coverage , including alignment to regional cut-off times May require flexibility around working hours , particularly during key delivery milestones High visibility role within the organisation due to the strategic importance of ongoing testing programmes Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
17/06/2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: UAT Analyst (Financial Crime / AML) Location: London HEX - Hybrid ( 2 - 3 days in office) Contract: 9 months with possible extension. Rate: 450 - 500 inside umbrella Overview This role sits within the Financial Crime function, with a strong emphasis on testing and system validation across sanctions and screening activities in EMEA. The successful candidate will play a critical role in User Acceptance Testing (UAT), system upgrades, and control validation , while maintaining a solid understanding of Financial Crime processes. This is a high-priority, business-critical role supporting a major system upgrade, requiring strong attention to detail, structured testing experience, and the ability to work at pace. Key Responsibilities Testing & Change Delivery (Primary Focus) Lead and execute User Acceptance Testing (UAT) for financial crime systems, ensuring all functionality is validated and documented accurately Work closely with team members to perform structured testing cycles , including test case creation, execution, and defect tracking Support large-scale system upgrades and implementations , including participation in go-live activities (potential weekend support required) Gain a detailed understanding of existing BAU processes, systems, and workflows to effectively design and execute testing scenarios Validate system outputs across transaction screening, customer screening, and fraud screening processes Ensure all testing outcomes are recorded in line with governance and audit standards Financial Crime & Screening (Supporting Focus) Conduct and support sanctions screening activity across EMEA , including transaction and customer screening Review and investigate system-generated alerts (e.g. Fircosoft) Ensure all items are processed within defined cut-off times and service levels Develop an understanding of financial crime regulations (AML, Sanctions, Fraud) and how they translate into system controls Support risk mitigation by identifying gaps or inconsistencies in screening logic or outputs Process & Risk Improvement Identify weaknesses in testing approaches, workflows, or screening processes and recommend improvements Provide feedback from testing cycles to enhance system performance and control effectiveness Support updates to procedures and documentation to reflect system or process changes Engage with stakeholders across technology, operations, and compliance to ensure aligned delivery Key Requirements Experience Strong experience in testing / UAT / system validation (essential - core focus of role) Working knowledge of Financial Crime / AML / Sanctions frameworks (supporting requirement, not specialist level) Experience within banking environments , ideally exposure to both small and large institutions Understanding of payments and transaction flows , including cut-off timings and processing cycles Familiarity with SWIFT messaging formats and how they relate to screening processes Systems & Tools Experience with Fircosoft (LexisNexis) - highly desirable Exposure to Actimize or similar financial crime platforms Comfortable working with screening and monitoring systems Skills & Competencies Strong attention to detail and analytical mindset Ability to plan, execute, and document testing effectively Good understanding of risk and control frameworks Strong communication skills, with the ability to engage across business and technology teams Ability to work in a fast-paced, high-priority environment with shifting deadlines Proactive, adaptable, and collaborative approach Additional Information Role supports EMEA coverage , including alignment to regional cut-off times May require flexibility around working hours , particularly during key delivery milestones High visibility role within the organisation due to the strategic importance of ongoing testing programmes Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dev X Business Analyst Rate: up to 409 per day - Umbrella only Duration: 5 months Location: Sheffield 3 days in the office Role Purpose The DevX Standards and Controls function provides several products that enable software teams in Technology to understand and comply with different sets of standards and a related control framework. The function is particularly focused on the developer experience whilst they move code through the SDLC to production. We want to enable frictionless paths that are control compliant. Responsibilities To be a pro-active, collaborative and inquisitive member of the DevX Standards and Controls product team. Understanding customer problems and needs related to the strategy for the function Working with customers, developers and technical leads to develop solutions to problems Write functional requirements, descriptions of systems processes and designs. Write tests to validate these. Design for the customer; finding ways to understand customer behaviour, the impact of changes on them and ways of implementing our changes with minimal impact Collaborate closely with the product owner, customers and ICE development team . Business process modelling Flowcharting & data flow diagram Handovers, presentations and knowledge transfer Essential Experience / Skills A pro-active self-starting person that can seek out information and people to develop solutions and present them. System and application analysis skills Experience working with APIs and API/web application development teams Good communicator with strong interpersonal skills Translates ideas into requirements and specifications that are easy to understand Experienced with documenting functional specifications (agile stories and acceptance criteria), process flow diagrams Experience in working within and global organisation and globally distributed development teams Capturing explicit and implicit requirements and defining appropriate solutions, in combination with users, sponsors and the wider Technology department; Analysing systems and user impact in partnership with engineers and business stakeholders Experience of A/B testing, feature toggling, canary releases Contributing to improvements through innovative solutions, approaches, products or services. Communicating ideas, views, and concerns effectively and respectfully and actively participates in exchanges of ideas with others Nice-to-have Experience using BDD frameworks and writing tests for requirements If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
17/06/2026
Contractor
Dev X Business Analyst Rate: up to 409 per day - Umbrella only Duration: 5 months Location: Sheffield 3 days in the office Role Purpose The DevX Standards and Controls function provides several products that enable software teams in Technology to understand and comply with different sets of standards and a related control framework. The function is particularly focused on the developer experience whilst they move code through the SDLC to production. We want to enable frictionless paths that are control compliant. Responsibilities To be a pro-active, collaborative and inquisitive member of the DevX Standards and Controls product team. Understanding customer problems and needs related to the strategy for the function Working with customers, developers and technical leads to develop solutions to problems Write functional requirements, descriptions of systems processes and designs. Write tests to validate these. Design for the customer; finding ways to understand customer behaviour, the impact of changes on them and ways of implementing our changes with minimal impact Collaborate closely with the product owner, customers and ICE development team . Business process modelling Flowcharting & data flow diagram Handovers, presentations and knowledge transfer Essential Experience / Skills A pro-active self-starting person that can seek out information and people to develop solutions and present them. System and application analysis skills Experience working with APIs and API/web application development teams Good communicator with strong interpersonal skills Translates ideas into requirements and specifications that are easy to understand Experienced with documenting functional specifications (agile stories and acceptance criteria), process flow diagrams Experience in working within and global organisation and globally distributed development teams Capturing explicit and implicit requirements and defining appropriate solutions, in combination with users, sponsors and the wider Technology department; Analysing systems and user impact in partnership with engineers and business stakeholders Experience of A/B testing, feature toggling, canary releases Contributing to improvements through innovative solutions, approaches, products or services. Communicating ideas, views, and concerns effectively and respectfully and actively participates in exchanges of ideas with others Nice-to-have Experience using BDD frameworks and writing tests for requirements If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
An opportunity for an experienced Workday Finance Lead to provide technical leadership across a complex Workday Financials environment. This role combines hands-on functional expertise with leadership, governance, stakeholder engagement and continuous improvement responsibilities. Key Responsibilities Act as the senior Workday Financials SME across General Ledger, AP, AR, Expenses, Assets, Projects and Reporting. Lead the design, configuration and optimisation of Workday Financials solutions. Provide technical assurance and governance across change, enhancements and releases. Drive finance process improvement and standardisation initiatives. Facilitate workshops and translate business requirements into functional solutions. Act as an escalation point for complex issues and service challenges. Mentor and support consultants and analysts within the wider team. Experience Required Significant Workday Financials experience in a senior configuration, implementation or support role. Strong understanding of end-to-end finance processes. Experience leading ERP or SaaS-based finance platforms. Excellent stakeholder management and communication skills. Experience mentoring or leading teams. Knowledge of integrations, reporting, analytics and wider ERP platforms would be beneficial. What's on Offer Hybrid working. Excellent pension and benefits package. Professional development and certification support. Opportunity to shape the future direction of a major Workday platform.
17/06/2026
Full time
An opportunity for an experienced Workday Finance Lead to provide technical leadership across a complex Workday Financials environment. This role combines hands-on functional expertise with leadership, governance, stakeholder engagement and continuous improvement responsibilities. Key Responsibilities Act as the senior Workday Financials SME across General Ledger, AP, AR, Expenses, Assets, Projects and Reporting. Lead the design, configuration and optimisation of Workday Financials solutions. Provide technical assurance and governance across change, enhancements and releases. Drive finance process improvement and standardisation initiatives. Facilitate workshops and translate business requirements into functional solutions. Act as an escalation point for complex issues and service challenges. Mentor and support consultants and analysts within the wider team. Experience Required Significant Workday Financials experience in a senior configuration, implementation or support role. Strong understanding of end-to-end finance processes. Experience leading ERP or SaaS-based finance platforms. Excellent stakeholder management and communication skills. Experience mentoring or leading teams. Knowledge of integrations, reporting, analytics and wider ERP platforms would be beneficial. What's on Offer Hybrid working. Excellent pension and benefits package. Professional development and certification support. Opportunity to shape the future direction of a major Workday platform.
About the Role Reporting to the Software Development Team Lead, the role will focus on developing and maintaining bespoke software solutions using .NET (C#.NET and VB.NET), SQL Server, and supporting technologies. You will work closely with IT Business Analysts to deliver high-quality solutions that meet business requirements and agreed timelines. This role will also play a key part in driving the transition toward cloud-based technologies. Key Responsibilities Provide support and guidance to Software Developers Ensure development is carried out in line with agreed standards Develop and coordinate the delivery of new bespoke software solutions Maintain and enhance existing software systems Ensure development and deployment meet data security requirements, working alongside IT Operations and IT Security teams Support secure data transfer with external software solutions Provide technical support for bespoke systems via the IT Help Desk Work closely with IT Business Analysts to ensure solutions meet requirements and timelines Support the Software Development Team Lead in evolving development methodologies in line with industry changes About You You are an experienced and proactive software developer with a strong technical background and a passion for delivering high-quality solutions. You are comfortable providing guidance to others and enjoy working collaboratively within a team while also being able to take initiative and work independently. With strong problem-solving and communication skills, you can translate technical concepts into practical outcomes and contribute to the continuous improvement of development practices. Essential Experience Strong experience using .NET (C#.NET/ASP.NET) with supporting technologies such as jQuery, Angular, and CSS Experience working with SQL databases (ideally SQL Server), including design, implementation, and T-SQL querying Proven experience in a software development role Experience working with Azure DevOps Strong proficiency in .NET and SQL Server Excellent problem-solving and logical thinking skills Strong communication skills with the ability to collaborate effectively across technical teams Why Join Barchester? At Barchester, we are driven by our values: Respect Integrity Passion Empowerment Responsibility
17/06/2026
Full time
About the Role Reporting to the Software Development Team Lead, the role will focus on developing and maintaining bespoke software solutions using .NET (C#.NET and VB.NET), SQL Server, and supporting technologies. You will work closely with IT Business Analysts to deliver high-quality solutions that meet business requirements and agreed timelines. This role will also play a key part in driving the transition toward cloud-based technologies. Key Responsibilities Provide support and guidance to Software Developers Ensure development is carried out in line with agreed standards Develop and coordinate the delivery of new bespoke software solutions Maintain and enhance existing software systems Ensure development and deployment meet data security requirements, working alongside IT Operations and IT Security teams Support secure data transfer with external software solutions Provide technical support for bespoke systems via the IT Help Desk Work closely with IT Business Analysts to ensure solutions meet requirements and timelines Support the Software Development Team Lead in evolving development methodologies in line with industry changes About You You are an experienced and proactive software developer with a strong technical background and a passion for delivering high-quality solutions. You are comfortable providing guidance to others and enjoy working collaboratively within a team while also being able to take initiative and work independently. With strong problem-solving and communication skills, you can translate technical concepts into practical outcomes and contribute to the continuous improvement of development practices. Essential Experience Strong experience using .NET (C#.NET/ASP.NET) with supporting technologies such as jQuery, Angular, and CSS Experience working with SQL databases (ideally SQL Server), including design, implementation, and T-SQL querying Proven experience in a software development role Experience working with Azure DevOps Strong proficiency in .NET and SQL Server Excellent problem-solving and logical thinking skills Strong communication skills with the ability to collaborate effectively across technical teams Why Join Barchester? At Barchester, we are driven by our values: Respect Integrity Passion Empowerment Responsibility
Technical Application Analyst Edinburgh - Remote Role 6-Month Contract Paying up to 95p/h (Inside IR35) Role Overview We are looking for an experienced Technical Application Analyst to support and manage the Maxavera and Primavera P6 platforms used for enterprise project and portfolio management. You will provide technical leadership, support platform stability, manage upgrades and enhancements, and help modernise the existing P6 environment. Key Responsibilities Provide technical ownership of Maxavera and Primavera P6 platforms Support application architecture, configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong experience supporting Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
17/06/2026
Contractor
Technical Application Analyst Edinburgh - Remote Role 6-Month Contract Paying up to 95p/h (Inside IR35) Role Overview We are looking for an experienced Technical Application Analyst to support and manage the Maxavera and Primavera P6 platforms used for enterprise project and portfolio management. You will provide technical leadership, support platform stability, manage upgrades and enhancements, and help modernise the existing P6 environment. Key Responsibilities Provide technical ownership of Maxavera and Primavera P6 platforms Support application architecture, configuration, and integrations Manage upgrades, patching, maintenance, and system improvements Support platform modernisation and future-state solutions Troubleshoot issues and support incident/problem management Maintain technical documentation and governance standards Work with Agile delivery teams, architects, and business stakeholders Support continuous improvement initiatives Required Experience Strong experience supporting Primavera P6 environments Knowledge of P6 architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
We are looking to recruit an experienced Data/Information Analyst to join the Specialist Services Care Group Performance Team. The post requires a highly motivated individual with excellent organisation and communication skills, and the ability to plan their own work and that of their team. Attention to detail is a must, as is flexibility and knowledge of NHS priorities and reporting requirements. Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community based mental health care for people living in Bolton, Manchester, Salford, Trafford and the borough of Wigan, as well as a wide range of specialist mental health and substance misuse services across Greater Manchester, the Northwest of England and beyond. Responsibilities Manage data integrity, collection, reporting and presentation of required statistics to monitor performance of the services across the footprint. View data objectively, with respect to reporting trends and themes, and present and relay information in a usable and logical format to services and external partners. Provide leadership in the implementation, use and maintenance of electronic systems, processes and procedures, ensuring activity recording is factual and correct. Produce data quality reports and share them with relevant pathway leads. Hold monthly workshops and performance meetings to review data quality and recording issues with pathway leads. Support the services with data flow and process mapping for reporting requirements, keeping clear documentation for any changes, updates or new starters. Support the Performance Lead with any additional duties as requested. Observe, listen and communicate effectively, verbally and non verbally, with clients, relatives and colleagues. Communicate effectively, providing clear, succinct information to services using relevant technologies. Provide effective and supportive feedback to the clinical and administrative workforce on reporting data quality issues, escalating concerns when necessary. Develop, update and maintain process maps and user guides so that processes are easy to follow and accountability for specific actions is clear. Line manage the Information Quality Assistant, including recruitment, retention, supervision, support and appraisal. Ensure training, development and competencies, updating personal development plans regularly in accordance with Trust Policy. Ensure compliance with standards, practice guidelines and Trust policies and procedures, creating a culture of constant improvement. Monitor non attendance in line with the Trust Attendance Management policy, recording sickness and holidays and producing absence reports as required. Monitor mandatory training for the team. Demonstrate the Trust Values in carrying out the role. This advert closes on Thursday 4 Jun 2026.
16/06/2026
Full time
We are looking to recruit an experienced Data/Information Analyst to join the Specialist Services Care Group Performance Team. The post requires a highly motivated individual with excellent organisation and communication skills, and the ability to plan their own work and that of their team. Attention to detail is a must, as is flexibility and knowledge of NHS priorities and reporting requirements. Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community based mental health care for people living in Bolton, Manchester, Salford, Trafford and the borough of Wigan, as well as a wide range of specialist mental health and substance misuse services across Greater Manchester, the Northwest of England and beyond. Responsibilities Manage data integrity, collection, reporting and presentation of required statistics to monitor performance of the services across the footprint. View data objectively, with respect to reporting trends and themes, and present and relay information in a usable and logical format to services and external partners. Provide leadership in the implementation, use and maintenance of electronic systems, processes and procedures, ensuring activity recording is factual and correct. Produce data quality reports and share them with relevant pathway leads. Hold monthly workshops and performance meetings to review data quality and recording issues with pathway leads. Support the services with data flow and process mapping for reporting requirements, keeping clear documentation for any changes, updates or new starters. Support the Performance Lead with any additional duties as requested. Observe, listen and communicate effectively, verbally and non verbally, with clients, relatives and colleagues. Communicate effectively, providing clear, succinct information to services using relevant technologies. Provide effective and supportive feedback to the clinical and administrative workforce on reporting data quality issues, escalating concerns when necessary. Develop, update and maintain process maps and user guides so that processes are easy to follow and accountability for specific actions is clear. Line manage the Information Quality Assistant, including recruitment, retention, supervision, support and appraisal. Ensure training, development and competencies, updating personal development plans regularly in accordance with Trust Policy. Ensure compliance with standards, practice guidelines and Trust policies and procedures, creating a culture of constant improvement. Monitor non attendance in line with the Trust Attendance Management policy, recording sickness and holidays and producing absence reports as required. Monitor mandatory training for the team. Demonstrate the Trust Values in carrying out the role. This advert closes on Thursday 4 Jun 2026.
Railpen Limited is looking for an Application Support Analyst to work in London on a hybrid basis. This role is critical for ensuring high-quality investment data and driving continuous improvements across applications. The successful candidate will require strong technical expertise and experience in an investment-management environment, ideally with tools like SQL Server and Power BI. The company offers a competitive salary, a generous bonus plan, and comprehensive health benefits.
16/06/2026
Full time
Railpen Limited is looking for an Application Support Analyst to work in London on a hybrid basis. This role is critical for ensuring high-quality investment data and driving continuous improvements across applications. The successful candidate will require strong technical expertise and experience in an investment-management environment, ideally with tools like SQL Server and Power BI. The company offers a competitive salary, a generous bonus plan, and comprehensive health benefits.
Cyber Security Analyst 6-Month Contract Inside IR35 Hybrid (2 Days Onsite) We are seeking a hands-on Cyber Security Analyst to support a major public-sector organisation's cyber security operations and resilience programme. Key Responsibilities Monitor, investigate and respond to cyber security incidents. Support security monitoring using Microsoft Sentinel and related tools. Conduct threat hunting, log analysis and security investigations. Identify vulnerabilities and track remediation actions. Develop and improve incident response processes and playbooks. Work with technical teams, suppliers and stakeholders to drive security improvements. Provide practical security advice across the organisation. Essential Skills Cyber Security Operations, SOC or Incident Response experience. Hands-on Microsoft Sentinel or SIEM experience. Threat hunting, log analysis and security monitoring. Experience with Microsoft Defender and Microsoft security technologies. Vulnerability management and remediation tracking. Strong communication and stakeholder management skills. Desirable Skills Local Government, NHS, Housing or wider Public Sector experience. Defender XDR, Defender for Endpoint, Defender for Identity and Entra ID. SOAR, Logic Apps or security automation experience. Contract Details 6-Month Contract Inside IR35 Hybrid Working (2 Days Onsite) Immediate Start Preferred An excellent opportunity for an experienced Cyber Security Analyst to join a complex environment and play a key role in strengthening cyber resilience.
16/06/2026
Contractor
Cyber Security Analyst 6-Month Contract Inside IR35 Hybrid (2 Days Onsite) We are seeking a hands-on Cyber Security Analyst to support a major public-sector organisation's cyber security operations and resilience programme. Key Responsibilities Monitor, investigate and respond to cyber security incidents. Support security monitoring using Microsoft Sentinel and related tools. Conduct threat hunting, log analysis and security investigations. Identify vulnerabilities and track remediation actions. Develop and improve incident response processes and playbooks. Work with technical teams, suppliers and stakeholders to drive security improvements. Provide practical security advice across the organisation. Essential Skills Cyber Security Operations, SOC or Incident Response experience. Hands-on Microsoft Sentinel or SIEM experience. Threat hunting, log analysis and security monitoring. Experience with Microsoft Defender and Microsoft security technologies. Vulnerability management and remediation tracking. Strong communication and stakeholder management skills. Desirable Skills Local Government, NHS, Housing or wider Public Sector experience. Defender XDR, Defender for Endpoint, Defender for Identity and Entra ID. SOAR, Logic Apps or security automation experience. Contract Details 6-Month Contract Inside IR35 Hybrid Working (2 Days Onsite) Immediate Start Preferred An excellent opportunity for an experienced Cyber Security Analyst to join a complex environment and play a key role in strengthening cyber resilience.
Position As IT Service Desk Analyst at St John Ambulance, you will provide first line support for the systems used by the SJA community. You will ensure that emails sent to the IT Service Desk mailbox are logged within the ticket management system and simple incidents and service requests are resolved in a timely manner. Responsibilities A key responsibility in this role is to manage the IT Service Desk mailbox, answer telephone calls to the service desk and ensure all actions taken to address support requests are recorded in the IT Service Management system and customers are provided with regular and timely updates on their outstanding tickets. Qualifications To be successful in the role of IT Service Desk Analyst, you should have prior experience in a similar role and basic IT knowledge allowing you to perform in a customer facing role delivering a high-quality service. You will ideally have experience of working in an IT Support environment and be familiar with ITIL processes for incident and problem management. About Us St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes. Over the next decade, we have bold ambitions to help transform out of hospital care, having a positive impact on the people we treat and the communities we serve. We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid. Benefits Competitive salary & pension scheme Cycle to work scheme Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you'll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
16/06/2026
Full time
Position As IT Service Desk Analyst at St John Ambulance, you will provide first line support for the systems used by the SJA community. You will ensure that emails sent to the IT Service Desk mailbox are logged within the ticket management system and simple incidents and service requests are resolved in a timely manner. Responsibilities A key responsibility in this role is to manage the IT Service Desk mailbox, answer telephone calls to the service desk and ensure all actions taken to address support requests are recorded in the IT Service Management system and customers are provided with regular and timely updates on their outstanding tickets. Qualifications To be successful in the role of IT Service Desk Analyst, you should have prior experience in a similar role and basic IT knowledge allowing you to perform in a customer facing role delivering a high-quality service. You will ideally have experience of working in an IT Support environment and be familiar with ITIL processes for incident and problem management. About Us St John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls. Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes. Over the next decade, we have bold ambitions to help transform out of hospital care, having a positive impact on the people we treat and the communities we serve. We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid. Benefits Competitive salary & pension scheme Cycle to work scheme Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme Discounts - you'll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.
