Security Lead- DV Cleared-Contract Outside IR35 Maidenhead, United Kingdom Posted on 26/05/2026 VE3 is a technology and business consultancy focused on delivering end to end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Role Security Lead - DV Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Length of the managed service contract Location UK only. Hybrid with attendance at client locations across the UK. Some client secure area work required Security clearance DV (Developed Vetting) and UK Nationality - MANDATORY. Pre cleared candidates strongly preferred Reports to Account / Engagement Director Key interfaces Client security lead, client Information & Security function, client Security Operations Centre, internal Service Delivery Manager, Incident Manager, third party software vendor The Security Lead is our accountable security owner for the managed service. The role leads on, and has day to day operational responsibility for, service security - working in collaboration with the client's Information & Security function, the client Security Operations Centre (SOC), the internal delivery team, and the third party software vendor. This is a contractually named DV cleared key role and is a PASS/FAIL requirement under the Conditions of Participation. Context The service processes HR, Finance and Project data including OFFICIAL SENSITIVE personal and financial data of UK civil servants and locally engaged staff across a large international footprint. The contractual security regime spans UK Government security policy, NCSC HMG IAS5, GDPR/DPA 2018, PCI DSS where applicable, and the client's Cyber Security Incident Response Plan. The SOC is operated 24 7 by the client and the Supplier is required to integrate, report into and support it. Key Accountabilities Day to day security leadership Lead and own day to day operational responsibility for service security across OPERATE and DEVELOP. Advise the client on security status and matters; identify and address risks; continuously maintain and improve the security posture. Act as the authoritative security voice in the client's Design Authority and Enterprise Architecture forums for security impacting changes. Clearance, vetting and access Own the clearance pipeline: ensure all Supplier staff who hold, process or discuss client data are SC cleared UK Nationals as a minimum, and that the named DV roles plus all 'full administrator' staff are DV cleared UK Nationals. Manage client sponsored SC and DV applications from the start of Transition, conducting reasonable diligence checks in advance. Oversee joiner/mover/leaver, privileged access management (PAM), role based access control (RBAC), and the monthly audit report on RBAC and environment access. Security operations and SOC integration Provide the required reports to the client SOC in agreed format and frequency. Support the SOC in resolving security incidents; document security use cases with the SOC; implement, maintain and support those SOC infrastructure components hosted within the cloud infrastructure. Co ordinate response to security incidents with the client's Cyber Security Incident Response Plan and ensure the Incident Manager and Service Delivery Manager are informed and aligned. Assurance, audit and compliance Treat information security issues, weaknesses or deficiencies identified by the client as Security Incidents under the client's Cyber Security Incident Response Plan. Provide client auditors with access to security documentation, configurations of security enforcing technologies, standards and procedures. Collaborate with the client to plan and conduct annual PenTest and regular Disaster Recovery exercises. Ensure GDPR / DPA 2018 obligations are met; oversee data retention, secure disposal, lawful processing, and Data Protection Impact Assessments where required. Technical security controls Define, document, agree and maintain Standard Operating Procedures for system administration and maintenance, with procedural controls per user role. Ensure authorisation controls prevent extraction of information assets without legitimate need. Ensure only client issued devices are used to connect to the service in delivery. Maintain a data back up policy aligned to Business Impact Assessment and the client's retention policy. Enforce removable media scanning, network segregation, least privilege access, location based access controls, and unique user IDs. Ensure all Supplier work on the service is conducted exclusively from within the UK from client approved secure areas. Communications and notification Maintain regular communication with the client throughout the contract. Promptly notify the client of any changes to directors, key security personnel, business ownership (including acquisitions) or physical operating locations. Report any major security breaches within the Supplier's own ICT estate to the client. Essential experience and skills Substantial experience as an accountable security owner on a UK Central Government managed service contract handling OFFICIAL SENSITIVE data. Deep working knowledge of NCSC HMG IAS5, NCSC Cyber Assessment Framework (CAF), Cyber Essentials Plus, ISO/IEC 27001, GDPR and DPA 2018. Hands on experience integrating with a UK Government SOC, including SIEM reporting, security use case design and incident response co ordination. Practical experience of Oracle Cloud security - OCI IAM, vault, network security, audit, PAM - and Oracle SaaS application security (HCM/ERP/EPM RBAC, segregation of duties, data masking). Experience commissioning and overseeing PenTesting, vulnerability management, and Disaster Recovery exercises in a UK Government context. Proven experience leading UK Government clearance pipelines: SC and DV sponsorship, due diligence, joiner/mover/leaver workflows. Strong written communication for government grade audit, assurance and governance reporting. Comfortable as a named security accountable individual in formal governance and contractual reporting. Essential clearance and eligibility DV clearance and UK Nationality - contractually mandatory (PASS/FAIL). Pre cleared candidates strongly preferred. Candidates without current DV may be considered only if SC cleared with a credible DV application route through client sponsorship at the start of Transition. Willing and able to work exclusively from within the UK. Willing to attend client secure areas across the UK as required. CISSP, CISM, CCP (CESG Certified Professional) IA Architect / IA Auditor / SIRA, or equivalent senior security certifications. Oracle Cloud Security certifications (OCI Security Professional, Oracle Cloud Identity & Security Architect). Prior experience of an Oracle ERP on OCI security model at scale (HCM, ERP, EPM, VBCS, BI/Analytics). Familiarity with UK Government security operating context, including overseas network considerations, locally engaged staff data, and HMG personnel security policy. Experience supporting PCI DSS compliance where payment card data is in scope. Personal attributes Authoritative without being abrasive - able to say 'no' to delivery pressure and explain why in business terms. Detail oriented on policy, controls and evidence; pragmatic on operational trade offs. Comfortable owning a named, individually accountable role under public sector contractual scrutiny. Visible collaborator with client security counterparts, third party vendors, and internal service leadership. Key performance indicators 100% of in scope staff hold valid SC or DV clearance, with no operational delivery delayed by clearance gaps. SOC reporting delivered in agreed format and frequency, with zero material reporting failures. Annual PenTest and DR exercises completed on plan, with remediation tracked to closure. Zero Category 1 information security breaches attributable to Supplier controls. Monthly RBAC and environment access audit reports delivered on time, with audit findings closed within agreed SLAs. Clean external audit outcomes (internal audit, GIAA, or comparable).
14/06/2026
Full time
Security Lead- DV Cleared-Contract Outside IR35 Maidenhead, United Kingdom Posted on 26/05/2026 VE3 is a technology and business consultancy focused on delivering end to end technology solutions and products. We have successfully serviced enterprises across multiple markets, including the public and private sectors. Our services span all aspects of business, providing a holistic approach to managing an organization. We are committed to providing technical innovations and tools that empower organizations with critical information to facilitate decision making that results in business transformation through cost savings and increased operational efficiency. Our commitment to quality is adopted throughout the organization and sets the foundation for delivering our full suite of capabilities. Job Description Role Security Lead - DV Cleared (Contract Outside IR35) Engagement UK Public Sector - Oracle ERP Managed Service Duration Length of the managed service contract Location UK only. Hybrid with attendance at client locations across the UK. Some client secure area work required Security clearance DV (Developed Vetting) and UK Nationality - MANDATORY. Pre cleared candidates strongly preferred Reports to Account / Engagement Director Key interfaces Client security lead, client Information & Security function, client Security Operations Centre, internal Service Delivery Manager, Incident Manager, third party software vendor The Security Lead is our accountable security owner for the managed service. The role leads on, and has day to day operational responsibility for, service security - working in collaboration with the client's Information & Security function, the client Security Operations Centre (SOC), the internal delivery team, and the third party software vendor. This is a contractually named DV cleared key role and is a PASS/FAIL requirement under the Conditions of Participation. Context The service processes HR, Finance and Project data including OFFICIAL SENSITIVE personal and financial data of UK civil servants and locally engaged staff across a large international footprint. The contractual security regime spans UK Government security policy, NCSC HMG IAS5, GDPR/DPA 2018, PCI DSS where applicable, and the client's Cyber Security Incident Response Plan. The SOC is operated 24 7 by the client and the Supplier is required to integrate, report into and support it. Key Accountabilities Day to day security leadership Lead and own day to day operational responsibility for service security across OPERATE and DEVELOP. Advise the client on security status and matters; identify and address risks; continuously maintain and improve the security posture. Act as the authoritative security voice in the client's Design Authority and Enterprise Architecture forums for security impacting changes. Clearance, vetting and access Own the clearance pipeline: ensure all Supplier staff who hold, process or discuss client data are SC cleared UK Nationals as a minimum, and that the named DV roles plus all 'full administrator' staff are DV cleared UK Nationals. Manage client sponsored SC and DV applications from the start of Transition, conducting reasonable diligence checks in advance. Oversee joiner/mover/leaver, privileged access management (PAM), role based access control (RBAC), and the monthly audit report on RBAC and environment access. Security operations and SOC integration Provide the required reports to the client SOC in agreed format and frequency. Support the SOC in resolving security incidents; document security use cases with the SOC; implement, maintain and support those SOC infrastructure components hosted within the cloud infrastructure. Co ordinate response to security incidents with the client's Cyber Security Incident Response Plan and ensure the Incident Manager and Service Delivery Manager are informed and aligned. Assurance, audit and compliance Treat information security issues, weaknesses or deficiencies identified by the client as Security Incidents under the client's Cyber Security Incident Response Plan. Provide client auditors with access to security documentation, configurations of security enforcing technologies, standards and procedures. Collaborate with the client to plan and conduct annual PenTest and regular Disaster Recovery exercises. Ensure GDPR / DPA 2018 obligations are met; oversee data retention, secure disposal, lawful processing, and Data Protection Impact Assessments where required. Technical security controls Define, document, agree and maintain Standard Operating Procedures for system administration and maintenance, with procedural controls per user role. Ensure authorisation controls prevent extraction of information assets without legitimate need. Ensure only client issued devices are used to connect to the service in delivery. Maintain a data back up policy aligned to Business Impact Assessment and the client's retention policy. Enforce removable media scanning, network segregation, least privilege access, location based access controls, and unique user IDs. Ensure all Supplier work on the service is conducted exclusively from within the UK from client approved secure areas. Communications and notification Maintain regular communication with the client throughout the contract. Promptly notify the client of any changes to directors, key security personnel, business ownership (including acquisitions) or physical operating locations. Report any major security breaches within the Supplier's own ICT estate to the client. Essential experience and skills Substantial experience as an accountable security owner on a UK Central Government managed service contract handling OFFICIAL SENSITIVE data. Deep working knowledge of NCSC HMG IAS5, NCSC Cyber Assessment Framework (CAF), Cyber Essentials Plus, ISO/IEC 27001, GDPR and DPA 2018. Hands on experience integrating with a UK Government SOC, including SIEM reporting, security use case design and incident response co ordination. Practical experience of Oracle Cloud security - OCI IAM, vault, network security, audit, PAM - and Oracle SaaS application security (HCM/ERP/EPM RBAC, segregation of duties, data masking). Experience commissioning and overseeing PenTesting, vulnerability management, and Disaster Recovery exercises in a UK Government context. Proven experience leading UK Government clearance pipelines: SC and DV sponsorship, due diligence, joiner/mover/leaver workflows. Strong written communication for government grade audit, assurance and governance reporting. Comfortable as a named security accountable individual in formal governance and contractual reporting. Essential clearance and eligibility DV clearance and UK Nationality - contractually mandatory (PASS/FAIL). Pre cleared candidates strongly preferred. Candidates without current DV may be considered only if SC cleared with a credible DV application route through client sponsorship at the start of Transition. Willing and able to work exclusively from within the UK. Willing to attend client secure areas across the UK as required. CISSP, CISM, CCP (CESG Certified Professional) IA Architect / IA Auditor / SIRA, or equivalent senior security certifications. Oracle Cloud Security certifications (OCI Security Professional, Oracle Cloud Identity & Security Architect). Prior experience of an Oracle ERP on OCI security model at scale (HCM, ERP, EPM, VBCS, BI/Analytics). Familiarity with UK Government security operating context, including overseas network considerations, locally engaged staff data, and HMG personnel security policy. Experience supporting PCI DSS compliance where payment card data is in scope. Personal attributes Authoritative without being abrasive - able to say 'no' to delivery pressure and explain why in business terms. Detail oriented on policy, controls and evidence; pragmatic on operational trade offs. Comfortable owning a named, individually accountable role under public sector contractual scrutiny. Visible collaborator with client security counterparts, third party vendors, and internal service leadership. Key performance indicators 100% of in scope staff hold valid SC or DV clearance, with no operational delivery delayed by clearance gaps. SOC reporting delivered in agreed format and frequency, with zero material reporting failures. Annual PenTest and DR exercises completed on plan, with remediation tracked to closure. Zero Category 1 information security breaches attributable to Supplier controls. Monthly RBAC and environment access audit reports delivered on time, with audit findings closed within agreed SLAs. Clean external audit outcomes (internal audit, GIAA, or comparable).
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more. Up to £55k. Permanent, Hybrid 1-2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. What are we looking for? You'll be the person who keeps everything moving and joining, as the project kicks off you'll have the perfect chance to shape the delivery from the outset. You'll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs. If you're currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you're looking to take broader ownership of service performance and client relationships, this is a natural next move. What can you expect? A solid service function can make or break client relationships. If you're looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They've more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone that's excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. Please note Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. T2M Resourcing is an equal opportunities employer. Files up to 5mb / PDF and Docx format Requested fields By submitting your details you are agreeing to our privacy policy.
09/06/2026
Full time
T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services. A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more. Up to £55k. Permanent, Hybrid 1-2 days a week. Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. What are we looking for? You'll be the person who keeps everything moving and joining, as the project kicks off you'll have the perfect chance to shape the delivery from the outset. You'll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs. If you're currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you're looking to take broader ownership of service performance and client relationships, this is a natural next move. What can you expect? A solid service function can make or break client relationships. If you're looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes. They've more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities. You'll be someone that's excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports. Please note Sponsorship will not be considered for this role. You must have active security clearance or be eligible for security clearance for this role. T2M Resourcing is an equal opportunities employer. Files up to 5mb / PDF and Docx format Requested fields By submitting your details you are agreeing to our privacy policy.
FMP Oracle Environment Manager - SC Cleared London based (Hybrid) Inside IR35 via Umbrella 4 month contract Role Overview: Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS, PaaS integration and EPM environments. The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in line with security and compliance standards. Data Management: Oversee data refresh strategies ensuring integrity and availability. Incident & Problem Management: Lead resolution of environment-related incidents and root cause analysis. Stakeholder Communication: Provide updates on environment status, risks, and issues. Process Improvement: Identify opportunities for automation and process optimisation. Vendor Management: Liaise with third-party vendors for support and escalations. Essential Criteria: 3+ years in an ERP environment management role, preferably with cloud ERP implementations. Experience managing SaaS environments including patching and refresh cycles. Practical knowledge of integration platforms and performance management tools. Proven ability to develop environment strategies and automation solutions. Strong troubleshooting and problem-solving skills. Ability to collaborate across technical and business teams. If this role is of interest to you, and you hold an active SC clearance - please apply with an updated CV now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
02/10/2025
Full time
FMP Oracle Environment Manager - SC Cleared London based (Hybrid) Inside IR35 via Umbrella 4 month contract Role Overview: Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS, PaaS integration and EPM environments. The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in line with security and compliance standards. Data Management: Oversee data refresh strategies ensuring integrity and availability. Incident & Problem Management: Lead resolution of environment-related incidents and root cause analysis. Stakeholder Communication: Provide updates on environment status, risks, and issues. Process Improvement: Identify opportunities for automation and process optimisation. Vendor Management: Liaise with third-party vendors for support and escalations. Essential Criteria: 3+ years in an ERP environment management role, preferably with cloud ERP implementations. Experience managing SaaS environments including patching and refresh cycles. Practical knowledge of integration platforms and performance management tools. Proven ability to develop environment strategies and automation solutions. Strong troubleshooting and problem-solving skills. Ability to collaborate across technical and business teams. If this role is of interest to you, and you hold an active SC clearance - please apply with an updated CV now! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
09/09/2016
Job Title Monitoring & Capacity Manager
Position reports to: DCS Head of Technical Support
DCS Team: Monitoring & Capacity
Department: Data Centre Services
Employment status: Full-Time
We are SCC – Specialist Computer Centres – Europe’s leading provider of IT services and solutions. Demand for our Data Centre services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join us at our Birmingham Data Centre as a Monitoring Engineer.
Key Responsibilities
• To manage the Monitoring & Capacity team within SCC
• Ensure the current monitoring toolset (SCOM, StableNet) are used as efficiently and productively within its supported infrastructure.
• Look to develop and enhance where possible using service improvement for both SCOM and StableNet.
• Ensure there is effective operational support in place to cover all contractual support requirements.
• Resource management of the delivery unit ensuring that sufficient trained and security cleared people are available for Live Service and Project work.
• Develop individual people in order to continually improve their performance and advance them within their role community.
• Acting as the lead for all operational aspects of the technology stream delivery and support
• Identify and prioritise Technical Problems and potential Service Improvements.
• Working with the other teams to define procedures to be followed and the touch-points to be managed by delivery managers in the event of ‘Significant’, ‘High Priority’ and ‘Major’ infrastructure incidents.
• As leader and manager ensure all aspects of operation delivery day to day tasks such as Infrastructure, OS and User environment support and maintenance are delivered in accordance with required Service Level and contractual agreements.
• Create and maintain a roadmap timeline describing the evolution and delivery of service improvements within the specified delivery unit.
Attributes of Successful Candidate
• Determined, can-do attitude
• Ability to work on own as well as part of a team
• Passionate about technology, attention to detail, good work ethic
Skills Knowledge & Experience
The ideal candidate will be self-motivated with a track record of working with a datacentre technology stack and an appreciation of support and service transition. Candidate must have experience of working in a large solution provider with a rapidly expanding customer base. They will have managed a technical team or teams within a BAU and Project environment and have experience leading High Priority incidents and changes.
Skills
Essential:
• Minimum 3 year’s experience managing a technical team(s)
• Technical support experience for the following
o SCOM 2007
o SCOM 2012
o StableNet
o SCCM
o Orchestrator
• Windows Server Administration (2003, 2008, 2012)
• Unix Server Administration (Solaris, Linux, Red Hat, AIX, HP)
• Knowledge of support and configuration for SNMP v1,2,3
• Ability to work with technical teams and end users to resolve application issues and performance issues
• Solid understanding of Network infrastructure and protocols Technologies (LAN, WAN, TCP/IP, VPN, etc.)
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
• Ability to work under pressure and to tight deadlines
Desirable:
• ITIL Certified
• SCOM Certification
• Scripting knowledge (PowerShell, shell, Perl)
• SQL DBA skills
Why work @ SCC?
We know that our people make us possible – and we reward hard work. As an SCC employee you will have access to a range of benefits, just for being part of the team.
As part of the Rigby Group PLC, We are able to offer inter-company privileges and corporate reward schemes to each of our people. Plus discounts and salary sacrifice options. In fact, our benefits make it easy for you to maintain an healthy work/life balance – and save a little bit of money along the way.
Interested ? If so call (Apply online only) alternatively send your CV to Andrea Hoffman
