33 jobs found

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

The IT Product Manager serves as the strategic owner and visionary for critical IT product domains-with a primary focus on Accounting & Financial Systems (e.g., ERP, AR/AP automation) and a secondary focus on Supply Chain & Logistics ecosystems. Operating in a "Two-in-a-Box" co-leadership model, this role acts as a vital bridge between executive stakeholders, business super users, and technical delivery teams. This hybrid position combines deep Senior Business Analysis and Process Engineering with a product-centric mindset to own the long-term roadmap, ROI, and business value of Jazwares' core application ecosystems. By translating complex business objectives into prioritized technical backlogs and scalable solution designs, this role ensures technology investments-from core ERP financial enhancements and automated revenue cycles to global supply chain workflows-are strategically aligned and built to scale with Jazwares' growth. Beyond strategy and analysis, this role serves as the Agile Lead and Scrum Master for dedicated Product-Oriented Delivery organizations, known as "PODs". Heavily leveraging Jira, the IT Product Manager manages the full product lifecycle: refining backlogs, facilitating ceremonies, and driving sprint execution to ensure continuous, reliable delivery. The ideal candidate empowers cross-functional SMEs to navigate technical ambiguity, eliminates "Shadow IT" silos, and delivers high-impact solutions with a relentless focus on user adoption and operational excellence. Duties and Responsibilities As an IT Product Manager, you will own the end-to-end lifecycle and strategic value of critical IT product domains. By blending senior analytical rigor with high-level Agile POD leadership, you will be responsible for defining product visions, prioritizing complex backlogs in Jira, and orchestrating cross-functional teams to deliver high-impact technical solutions. Strategic Vision: Own the yearly Product Roadmap for your domain, ensuring alignment with corporate goals and IT strategic pillars. Backlog Authority: Act as the final decision-maker for backlog prioritization, weighing business urgency against technical feasibility. Agile Orchestration: Drive POD execution excellence by heavily leveraging Jira to manage continuous delivery and eliminate "Shadow IT" silos. Strategic Co-Leadership: Partner in a "Two-in-a-Box" model with Business Product Owners to align technical roadmaps with functional business processes, ensuring that product evolution directly drives measurable outcomes and ROI. POD Leadership & Scrum Mastery: Lead all Agile ceremonies (stand-ups, sprint planning, grooming, retrospectives) for dedicated product PODs to ensure team alignment and unblock technical impediments. Product Roadmap & Backlog Management: Serve as the primary architect of the product backlog in Jira, ensuring epics and user stories are strategically structured to deliver continuous business value. Executive Stakeholder Prioritization: Partner with Business Sponsors and business leaders to define and prioritize product features based on ROI and revenue impact. Value-Based Metrics & Reporting: Beyond team velocity, track and communicate Business Value Metrics (e.g., user adoption, process efficiency gains) to provide visibility to the PMO Steering Committee. Agile Transformation & Mentorship: Lead the IT department's shift from project-based work to a product-centric model, coaching teams on advanced Jira workflows and "spikes" for innovation. Product Analysis & Requirements Management Product Discovery & Lifecycle Management: Lead the discovery phase for new product features, identifying capability gaps and translating high-level business desires into detailed technical specs. Advanced User Stories & Acceptance Criteria: Define the "Definition of Done" for complex integrations, ensuring the development team has absolute clarity on functional requirements. Quality Assurance & Product Integrity: Partner with QA and developers to ensure the final product aligns with the original vision, managing the transition from project "Go-Live" to Business as Usual (BAU) operations. Continuous Enablement: Coordinate User Acceptance Testing (UAT) and "Train-the-Trainer" sessions to ensure global adoption of product updates. Product Engineering & Solution Architecture Workflow Optimization & Scaling: Engineer optimized workflows for your product domain (e.g., Accounting & Finance and/or Supply Chain) to drive organizational efficiency as Jazwares scales beyond $1B. Automation-First Strategy: Identify opportunities to automate manual tasks within your application suite to reduce technical debt. Compliance & Security Architecture: Ensure all product enhancements comply with Jazwares security protocols and overall technology roadmaps. Cross-Product Interdependency Management: Manage API and data-mapping architectures across the IT portfolio to ensure a single source of truth. Change Management Leadership: Own the organizational change management plan for your product, ensuring new features are adopted seamlessly and training "champions" to lead their teams. Functional Domain Mastery & Team Ownership As an IT Product Manager, you will serve as the Agile Lead and strategic visionary for one or more continuous, cross-functional Product Teams (PODs). The ideal candidate must possess deep operational knowledge of end-to-end Accounting & Financial Systems (Primary Focus), Product Information Management, and the Supply Chain Management (SCM) lifecycle (Secondary Focus). You will demonstrate a refined ability to orchestrate the flow of data between core ERPs, planning modules, and logistics platforms. 1. Accounting and Finance Systems The Mission: Identify, prioritize, and plan the continuous product roadmap for core ERP and financial automation systems, ensuring seamless Order-to-Cash (O2C) and Procure-to-Pay (P2P) cycles. Core Tech Stack: Sage X3 (Financial Modules) and HighRadius (AR/AP Automation). Domain Expertise Required: Lead ERP Transformations: Direct the full lifecycle of large-scale financial applications, managing complex migrations, upgrades, and global rollouts without disrupting critical accounting month-end close cycles. Strategic Stakeholder Partnership: Partner in a "Two-in-a-Box" model with Finance executives (e.g., Corporate Controller) to translate strategic financial goals into actionable, prioritized Jira backlogs. Solution Design & Integration: Map current and future state data flows to identify gaps, proposing automation options that minimize technical debt across the enterprise architecture. Vendor & Release Management: Orchestrate high-level vendor relationships (e.g., NexTec, HighRadius) and manage rigorous release schedules to ensure system stability and compliance. Lead ERP & Core System Transformations: Direct the full lifecycle of large-scale ERP and Corporate Application implementations and support (e.g., P2P, Finance), managing complex migrations, upgrades, and global rollouts. Knowledge of High Radius and Sage X3 a plus. Architectural Strategy & Governance: Partner with Enterprise Architects to define and enforce solution standards, ensuring all application projects align with the broader IT roadmap, security protocols, and integration strategies. 2. Product Information Management (PIM) The Mission: Identify, prioritize, and plan all product information and digital asset management efforts across global retailers and D2C channels. Core Tech Stack: Salsify (PIM) and Bynder (DAM). Domain Expertise Required: Proven experience working with Creative Services and Sales Ops Product Owners to identify data gaps, map API integrations, and drive user adoption to ensure a "Single Source of Truth" for global product content. 3. Source-to-Pay The Mission: Partner directly with Procurement, Finance, and Licensing to manage the frictionless flow of purchasing, vendor data, and payables. Core Tech Stack: Sage X3 (PO Module), DocLink, and HighRadius. Domain Expertise Required: Ability to manage high-level integrations within the ERP ecosystem, specifically ensuring seamless procurement workflows and automated invoicing. 4. Warehouse Management The Mission: Partner with Logistics, Warehousing, and Accounting to orchestrate the physical fulfillment of goods across Jazwares' global footprint and five separate 3PLs. Core Tech Stack: TrueCommerce EDI, Sage X3 (Inventory & Logistics modules), and HighJump WMS. Domain Expertise Required: Deep operational knowledge of global distribution, EDI order processing, and warehouse management systems. 5. Planning & Forecasting The Mission: Partner with Sales Planning Ops and Corporate Strategy to leverage data for market anticipation and supply alignment. Core Tech Stack: Arkieva, Sage X3 (Product & Customer modules), Databricks, and Sigma BI. Domain Expertise Required: Proven experience leveraging demand planning tools (like Arkieva) and hyperscale BI to translate complex business forecasts into actionable production schedules and supply chain triggers. Manages People: No Qualifications Education & Years of Related Experience Education: Bachelor's degree in Information Technology, Business Administration, Computer Science, System Engineering, or a closely related field. Overall Experience: 5-7+ years of progressive experience in IT Product Management, Business Analysis, Business Process Architecture, or IT Project delivery. Proven experience managing the full product lifecycle for enterprise applications is highly preferred. . click apply for full job details

We are seeking an experienced Senior Service Automation Engineer to build scalable automation capabilities that reduce operational toil, integrate disparate systems, and enable self-service consumption within secure guardrails. As Senior Service Automation Engineer, you are the "automate within guardrails" voice - the engineer who sees manual processes and builds automated workflows, connects systems that don't naturally integrate, and creates self-service capabilities that empower internal customers while maintaining zero-trust security boundaries. This is a senior IC role with strategic influence - you lead through automation expertise, set patterns through implementation, and enable teams through reusable frameworks. Key Responsibilities Build automation services that eliminate manual operational work Develop APIs, backend services and workflow orchestration capabilities Integrate systems across tools such as Jira, GitHub, Azure and monitoring platforms Create reusable frameworks and self-service capabilities with secure guardrails Embed zero-trust security principles (auth, access control, least privilege) Implement observability (logging, metrics, alerting) and testing Produce clear documentation and runbooks Automation Strategy & Patterns Define automation standards, design patterns and best practices Design resilient workflows (error handling, retries, idempotency) Establish secure integration and API-driven automation patterns Recommend tools and platforms to improve automation capability Document frameworks and usage guidance for wider adoption Cross Team Collaboration & Enablement Partner with platform, application, security and operations teams to deliver automation Identify opportunities to reduce manual effort and improve workflows Enable teams through reusable solutions, documentation and guidance Facilitate design sessions to translate manual processes into automation Essential Knowledge, Skills & Experience Strong software engineering background with hands on development experience Expertise in workflow orchestration and event driven architectures Experience designing and integrating RESTful APIs and secure access patterns Proven track record delivering scalable automation that reduces operational toil Experience building self service platforms within secure environments Cloud native development experience (Azure, AWS or GCP) Experience integrating across enterprise tools and platforms Background in regulated environments with security first mindset Ability to influence automation strategy and engineering standards Essential Technical Skills Software Development Proficiency in Python, Go or C# for services and APIs API design, authentication (OAuth2, tokens) and webhook integrations Event driven systems (queues, pub/sub, streaming) Workflow/orchestration tools (e.g. Airflow, Temporal, Logic Apps) Logging, monitoring, tracing and automated testing Cloud & Integration Azure services (Functions, Logic Apps, Event Grid, Service Bus, API Management) CI/CD pipelines (GitHub Actions, Azure DevOps) Security patterns (RBAC, managed identities, zero trust, secrets management) Infrastructure as code concepts (Terraform, Bicep) Container basics (Docker) Please note This is a full time, permanent position with an opportunity to work hybrid in our London office. What you get in return: This role offers a competitive salary, plus a benefits package including private medical health insurance. Equal Opportunity Employer We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change through employee engagement initiatives and value champion networks.

Are you looking for a career move that will put you at the heart of a global financial institution? Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. By joining Citi, you will become part of a global organisation at the forefront of financial innovation - where technology, data, and product converge to shape the future of Investor Services. About the Role The role of Product Manager is evolving. It is no longer sufficient to write requirements and hand them to engineering. The most impactful product leaders today are those who can think in systems, prototype in code, and ship with conviction. We are hiring a Technical Product Manager within our Investor Services division to own the product vision and roadmap for strategic platform initiatives (including Citi Velocity today and Citi Direct in the future), while being highly technically literate and ready to build alongside engineering teams, challenge architectural decisions, and prototype solutions directly. This is a product role at its core. You will drive strategy, define OKRs, manage stakeholders, and lead complex change programs. But you will do so with a level of technical depth that sets you apart: you understand codebases, you can read and write code, you can evaluate AI architectures, and you can sit in a room with engineers and contribute - not observe. Our primary stack is Java and React, with Python supporting scripting, data pipelines, and AI/ML integrations. Our engineering philosophy is AI-native - we expect you to understand and leverage large language models, agentic workflows, and AI-assisted development as core tools reshaping how products are built and delivered. Product Strategy and Ownership Define, prioritise, and communicate our product roadmap for strategic application changes, upgrades, and migrations in close partnership with our engineering team, other Product teams and senior leadership. Lead and product-manage complex programs end-to-end - from inception through architecture, data migration, integration, testing, cutover, and successful client adoption. Establish and track OKRs for product success, client adoption rates, and change effectiveness. Implement feedback loops to continuously improve delivery frameworks. Identify where AI, LLMs, and agentic automation can transform Investor Services workflows. Own the product vision for AI-enabled capabilities and drive them from concept to production. Build and maintain strong relationships across Technology, Operations, Product, Sales, Client Services, and external clients within a complex, matrixed global organisation. Ensure adherence to internal policies, regulatory requirements, and industry best practices throughout the product lifecycle, demonstrating sound ethical judgment in a regulated financial services environment. Technical Depth and Hands-On Delivery Prototype solutions, contribute to technical design discussions, and validate approaches by building - using Java, React, or Python as the situation demands. Understand the current landscape of foundation models and make informed product decisions about when to use fine-tuning vs. RAG vs. prompt engineering vs. full agentic orchestration. Evaluate AI architectures proposed by engineering teams with genuine technical judgment. Know the trade-offs around latency, cost, hallucination mitigation, and guardrails in production AI systems. Understand how LLM-powered agents reason, plan, use tools, and orchestrate multi-step tasks autonomously. Be familiar with frameworks such as LangChain, LangGraph, Google ADK, CrewAI, AutoGen, and Semantic Kernel with the ability to make sound product decisions about feasibility, risk, and their transformative potential. Serve as the critical link between product vision and technical execution. Translate business needs into technical specifications and technical constraints into business language. Participate meaningfully in architecture design, data migration strategies, integration patterns, and testing approaches - ensuring data integrity and seamless client experience. Client and Stakeholder Engagement Embed with internal stakeholders and clients to understand complex problems, facilitate adoption of new systems, and manage expectations through clear, proactive communication. Present to technical and non-technical audiences, run discovery sessions, and produce clear documentation that drives alignment and adoption. Identify, assess, and mitigate execution risks and issues, ensuring timely resolution and escalation. What We're Looking For Must-Haves Significant experience in Product Management within Investor Services or Financial Services, with a track record of owning roadmaps, defining OKRs, and driving products from concept to client adoption. Genuine technical literacy - ability to read and write code in at least one of Java, Python, or JavaScript/TypeScript. Practical understanding of APIs, data models, microservices architecture, and CI/CD pipelines. Strong understanding of AI/ML and the current LLM landscape - ability to articulate the differences between fine-tuning, RAG, prompt engineering, and agentic orchestration. Understanding of foundation models, how they are accessed, and the production considerations around deploying them: latency, cost, safety, evaluation, and guardrails. Experience in Data, Digital, and Innovation - leading initiatives involving data migration, platform modernisation, or digital transformation. Demonstrated experience in a client facing role, managing client expectations and facilitating adoption of new systems or processes. Proven ability to manage complex interdependencies between product development and project delivery. Exceptional leadership presence with a proven ability to influence, motivate, and align diverse, cross functional stakeholders within a complex, matrixed global organisation. Ability to operate at both strategic and tactical levels. Excellent verbal, written, and interpersonal communication skills. Strong analytical and problem solving abilities, with a focus on root cause analysis and proactive issue resolution. Bachelor's/University degree required; Master's degree preferred. Nice to Haves Hands on proficiency in Java (Spring Boot, microservices, RESTful APIs) and/or React (TypeScript). Working knowledge of Python for scripting, data engineering, and AI/ML integration. Experience with public cloud platforms (AWS, Azure, or GCP), including infrastructure as code, serverless architectures, containerisation (Docker/Kubernetes), and CI/CD pipelines. Hands on experience building with AI agent frameworks (LangChain, LangGraph, Google ADK, CrewAI, AutoGen, Semantic Kernel) or implementing RAG systems with vector databases. Experience in a Forward Deployed Engineer, Solutions Engineer, or Technical Consultant role. Background in data engineering - ETL/ELT pipelines, data modelling, or analytics platforms. Familiarity with event driven architectures, message queues (Kafka, SQS, RabbitMQ), and microservices patterns. Experience with advanced AI/ML engineering, including fine tuning open source models, building evaluation frameworks for LLM outputs, or designing guardrails for enterprise AI deployments. Experience with Citi Velocity, Citi Direct, or similar institutional client facing platforms. Familiarity with Agile/SAFe methodologies and product management tooling (Jira, Confluence, Aha!, etc.). What We Can Offer You Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group Product Management and Development Job Family Product Development Time Type Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Project Manager (Onboarding & Delivery Operations) London, United Kingdom About us We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over USD 1 billion a year in 19 countries and continuing to expand globally, we're proud to move more people through better payment experiences. About the opportunity We're looking for a Project Manager to help Littlepay onboard new customers and drive delivery operations, contributing to our overall success by helping to achieve growth, revenue, and customer success goals. This role is suitable for an individual with at least 3 years of Customer Delivery or PMO experience, with a passion for project management, looking to grow their client-facing, problem solving and technical project delivery skills. What you'll do: Reporting to the Onboarding Lead, the key responsibilities of the Onboarding Delivery & Operations Manager are as follows: Build and maintain the requisite product & technical knowledge necessary to support delivery to customers in the region, including: API-based solution delivery System Configuration & UAT Testing In-depth knowledge of our products, services, and internal delivery frameworks Collaboration with colleagues on our Engineering and Product teams to ensure consistently high-quality project delivery and issue resolution. Execute daily onboarding delivery tasks and manage templated implementations, while concurrently acting as the PMO to build and develop operational systems, including: Building and maintaining scalable delivery workflows, project plans, and automated tracking tools within Creating, structuring, and taking ownership of delivery methodologies, playbooks, and reference documentation within Notion Setting up new merchants, including role-based user onboarding, coordinating customer lifecycle hand-offs with our Support team Configuring a range of system features and functions, including: Payment Aggregation, fare capping, discount schedules, and a range of other back-office features (incl. integration with external providers) Third party gateway configuration (e.g. Cybersource) Conducting UAT, troubleshooting, and resolving technical issues ready for go live, managing ticket escalations via Jira and Zendesk Communicating with customers, partners, and other stakeholders; keeping them updated on project progress Risk & Issue management Manage all onboarding activities in accordance with the project governance and control framework, taking ownership of defining the team's approach to decision making, stakeholder engagement, risk management, change, and performance monitoring. Project reporting, tracking, and communicating status and progress against customer delivery KPIs focused on: Milestones & timelines (leveraging dashboards) Risk Management Process Efficiency & Standardisation metrics Resource Utilisation Technical & QA Reports Conduct project closure and post implementation reviews. Be proactive in using customer feedback and lessons learned to drive continuous improvement, update Notion documentation, and optimise the team's ways of working. About you Ideally, you'll have: 3+ years experience working in a payments or similar environment where they have gained a front to back understanding of payments processing including knowledge of POS terminals, PSPs, Acquirers and Schemes. Experience in solution delivery in the card payments space, delivered to enterprise or government clients. Experience in building and maintaining ways of working for project delivery teams, and maintaining high quality process and reference artefacts. Ability to work collaboratively, solving problems with multiple stakeholders via a variety of interfaces to customers, merchants, devices and payment gateways. Experience in establishing effective project governance and ways of working. Solid understanding of API based integrations and ability to troubleshoot related issues using log files. Strong communication and relationship building skills. For those assigned to an office location, we generally expect a minimum two day presence in the office each week. This may vary depending on your role, team, and location. For example, our team in Luxembourg works 4 days from the office, whereas our AU and UK teams currently work a minimum of 2 days onsite in our Melbourne/London offices. Some positions might require more frequent office attendance to support cross functional collaboration, customer engagement, or specific team workflows. Your hiring manager will provide details relevant to your role. Other favourable experiences: Experience working with cloud computing platforms and SaaS solutions to deliver API based solutions. Experience working with Agile based delivery & change management processes. Experience in the mobility as a service space or with automated fare collection. A Bachelor's degree in any discipline (preferred but not required). A project management certification, such as PMP or PRINCE2. Benefits You'll have access to: A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively. Harrison Assessments - our talent management provider that facilitates continuous professional development. A variety of flexible leave options. A company wide paid day off. Flexible (hybrid) working conditions. Health insurance via our provider Vitality. Wellbeing support - including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia). Our generous employee referral program. Mid year, quarterly, and end of year corporate and team events and workshops. Short term remote working arrangements.

" Job Summary Netstratum is seeking a highly experienced ITSM professional with deep expertise to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing workflows and service delivery. This is not a support/admin role-we are looking for someone who can architect, implement, and transform ITSM processes at scale. Job Details Location: Middlesbrough, UK Type: Full Time Key Responsibilities Platform Implementation & Architecture: lead end to end implementation and optimization of ITSM platforms, design scalable ITSM workflows aligned with ITIL best practices, configure advanced automation using workflows, business rules, and triggers, and build and optimize service catalogs and self service portals. CMDB & Asset Management: design and implement CMDB structure (CI classes, relationships), manage asset lifecycle and integrations with discovery tools, establish data governance and maintenance processes. Integrations & Automation: integrate ITSM platforms with third party systems (e.g., identity providers, monitoring tools), utilize APIs, webhooks, and automation for system interoperability, develop custom solutions where needed (light scripting/logic). Stakeholder Collaboration: work with IT, operations, and business teams to define requirements, translate business needs into technical workflows, provide guidance on ITSM best practices and platform capabilities. Required Qualifications 5+ years of hands on experience with ITSM platforms. Proven experience implementing ITSM in a mid to large enterprise environment. Deep expertise in workflow automation, business rules & triggers, SLA and approval configurations, and service catalog design. Experience designing and managing CMDB and asset management systems. Familiarity with REST APIs, integrations, and automation tools. Strong understanding of ITIL frameworks. Preferred Qualifications ITIL certification (Foundation or higher). Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management). Experience leading ITSM transformation projects. What Success Looks Like Highly automated, scalable workflows. Clean, well structured CMDB. Improved service delivery and user experience. "

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities: Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You: 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required): Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on: Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

What can we offer you? Private Counselling with a weekly confidential helpline available £150 Wellbeing Allowance per year Working elsewhere policy (4 weeks per year) Buy and sell annual leave scheme (upto 3 days per year) What will you be doing as a Applications Engineer As an Applications Engineer, you will play a key role in the administration, configuration and continuous improvement of enterprise SaaS platforms and shared business applications used across the Group. Working closely with business stakeholders, technology teams and third-party suppliers, you'll ensure critical systems remain secure, efficient and aligned to operational requirements, while helping to drive automation, standardisation and platform optimisation. Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group. Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems. Configuring workflows, automations, forms, templates and application settings to support business processes. Assisting with scripting, integrations and automation activities across enterprise applications. Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers. Monitoring platform performance and supporting the investigation and resolution of application issues. Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records. Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience. Working with stakeholders to understand business requirements and identify opportunities for system improvements. Supporting governance, compliance, audit and operational control activities across the application estate. What we're looking for: Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment. Experience configuring workflows, automations and platform administration settings. Strong organisational skills with the ability to manage multiple priorities and operational activities. Excellent documentation skills and attention to detail. Strong analytical and problem-solving abilities with a focus on continuous improvement. Experience working collaboratively with business stakeholders, technology teams and third-party suppliers. Good understanding of governance, controls and standardisation within enterprise application environments. Strong communication and stakeholder management skills. Experience supporting process improvement and platform optimisation initiatives. Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs. Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications. Exposure to reporting, dashboards, analytics or operational insight tools. Experience with automation technologies such as Zapier or similar platforms. Understanding of software licensing management and supplier relationships. Experience supporting audit, compliance or security-related activities. Familiarity with Agile, product-led or modern technology delivery environments. Knowledge of ITSM principles, service management frameworks and application governance best practice. We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates -if you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Applications Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom

System Delivery Manager We're looking for a hands on System Delivery Manager to take ownership of delivery across our Core Business Systems landscape. This is a critical role where you'll sit at the centre of our technology function, ensuring work is prioritised, coordinated, and delivered effectively across multiple platforms and teams. You'll be responsible for driving delivery across a complex estate, working closely with technical teams and business stakeholders to ensure progress never stalls. From sprint planning and backlog prioritisation to stakeholder alignment and risk management, you'll be the person who keeps everything moving. This role is primarily remote, however you may be required to travel to Birmingham for key meetings, planning sessions, or stakeholder engagement when needed. Responsibilities Own and manage the CBS sprint cycle, including planning, prioritisation, and capacity management Coordinate delivery across cross functional teams (engineering, systems, integrations, QA) Act as the main point of contact for stakeholders on delivery progress and priorities Drive accountability, ensuring work progresses and blockers are resolved quickly Manage multiple concurrent workstreams and competing priorities Oversee governance, reporting, and delivery standards Lead continuous improvement of delivery processes, tools, and operating model Support project delivery including system changes, enhancements, and decommissioning legacy platforms Qualifications Proven experience in a Delivery Manager / Delivery Lead role within IT Strong experience working with enterprise systems and integrations Hands on experience managing sprints, backlogs, and delivery workflows (Jira essential) Excellent stakeholder management skills, comfortable working across technical and non-technical teams Strong organisational skills with the ability to manage multiple priorities in a fast paced environment A proactive, self starting mindset, you take ownership and drive outcomes Ability to understand systems end to end (experience with platforms like Salesforce, NetSuite or similar is beneficial) Benefits 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Job Description How You'll Make an Impact Identity & Access Management: Architect and administer Okta, including complex joiner/mover/leaver processes, SSO integrations (SAML, OIDC), and automated workflows to ensure zero-touch provisioning. Platform Ownership: Serve as the primary Subject Matter Expert (SME) for the Google Workspace ecosystem (including Gmail, Drive, Shared Drives and Endpoint Management). Architect and maintain robust organisational unit (OU) structures, advanced security policies, and governance frameworks to ensure seamless collaboration and data integrity. Infrastructure & Automation: Use scripting (Python, PowerShell, Node.js) and config-as-code (Terraform) to automate IT operations at scale. Drive the 'automation first' mindset by replacing manual tasks with scalable, resilient code. Operational Excellence: Act as a senior escalation point for the IT Service Desk. Lead root-cause analysis (RCA) for complex system failures and implement long-term remediation to improve system reliability. Incident & Resilience: Drive incident response and forensic investigations. Implement comprehensive monitoring and alerting systems (e.g., Grafana, Prometheus) to ensure rapid detection and minimal business downtime. Security & Compliance: Enforce RBAC/ABAC policies and ensure IT controls meet rigorous fintech standards like PCI DSS, ISO 27001, and SOC 2. Automate access reviews and audit reporting to maintain a 'continuous compliance' state. Technical Leadership: Mentor junior engineers through code reviews and pairing sessions. Translate business requirements into high-level technical designs and influence the strategic roadmap of the IT Engineering group. What We're Looking For Experience: Typically 5+ years of experience in IT Engineering, Systems Administration, or a related technical field within high-growth environments. Identity Expertise: Deep hands on experience with Okta (OIE, Workflows, Device Trust) and identity protocols (SAML, SCIM). Broad Tech Stack: Proven ability to manage enterprise SaaS platforms (Slack, Jamf, Intune etc.) and cloud-native environments (AWS/GCP IAM). Atlassian Mastery: Significant experience configuring and securing Jira and Confluence at an enterprise level. Automation Mindset: Proficiency in scripting and utilising CI/CD pipelines to manage infrastructure. Experience with Infrastructure as Code (IaC) is highly desirable. Senior Mindset: A proactive problem solver who accepts ambiguity and drives projects from concept to delivery with minimal supervision. Communication: Exceptional ability to communicate complex technical concepts to non-technical stakeholders and manage cross-functional dependencies. Regulated Environments: Experience operating within Finance or other highly regulated industries, with a focus on audit-ready documentation and security best practices.

Technical Business AnalystApplylocations: Bradfordtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 8, 2026 (26 days left to apply)job requisition id: REQ\_ We're looking for a Technical Business Analyst join our team in Bradford on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week. This is an exciting opportunity to be part of a growing team, playing a key role in delivering technology-led transformation across the business.Sitting at the intersection of business and technology, translating complex requirements into clear, actionable solutions while collaborating closely with engineering, product, and key stakeholders to bring them to life.You'll be working on a range of initiatives, from system enhancements and integrations to large-scale transformation programmes, you'll help drive efficiencies, improve processes, and deliver meaningful business value. What will you be doing? Partner with stakeholders to elicit, analyse and document business and technical requirements for cloud-based and platform solutions Act as the key interface between business, product and engineering teams, ensuring requirements are clearly translated into scalable, technical deliverables Support delivery of solutions across a GCP-based environment, including APIs, integrations and platform capabilities Produce high-quality artefacts including user stories, acceptance criteria, process maps and data flows aligned to agile delivery Work closely with engineers to ensure solutions align with architecture principles, Terraform-managed infrastructure, and CI/CD pipelines (GitHub Actions) Facilitate workshops to define current vs future state processes, identify gaps and drive transformation outcomes Support end-to-end delivery lifecycle, from discovery and design through to build, testing and release Collaborate with Cloud Platform teams to ensure solutions integrate effectively with core tooling (GitHub Enterprise, Terraform, Jira, Confluence) Own and manage the backlog refinement process, ensuring priorities align with business value and technical feasibility Support UAT and validation activities, ensuring delivered solutions meet functional and non-functional requirements Identify opportunities to automate, optimise, and drive continuous improvement across systems and processes. Ensure adherence to best practices in data handling, security, and platform governance within cloud environments Build strong cross-functional relationships to drive alignment, maintain pace, and deliver successful outcomes We tend to look for people with: Essential: Proven experience as a Technical Business Analyst or similar role, with exposure to product-led or product development environments Strong understanding of Agile delivery frameworks (Scrum, Kanban) and experience working in fast-paced, iterative teams Proven ability to gather, analyse, and translate business and technical requirements into clear, actionable outputs. Experience supporting cloud-based solutions and digital transformation initiatives Solid understanding of the end-to-end software development lifecycle, from discovery through to delivery Strong analytical mindset with the ability to solve complex problems and make data-led decisions Excellent communication and stakeholder management skills, with confidence engaging at all levels including senior leadership Highly organised, resilient and adaptable, with the ability to manage competing priorities in a dynamic environment Desirable Exposure to user-centred design principles and UX/UI considerations Familiarity with Google Cloud Platform (GCP), with awareness of AI capabilities as a plus Basic understanding of programming languages such as Python or JavaScript (React) Awareness of technical architecture, across both cloud and on-prem environments Experience working in a startup or scale-up environment, or within high-growth teams What's in it for you? Competitive salary 25 days annual leave with the option to purchase 5 more. Enjoy your birthday off, plus receive an additional 3 days of annual leave once you reach 5 years of service. Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more. Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you're curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Role summary We are looking for a Senior IT Support Admin to own and operate FINBOURNE's corporate IT estate - spanning identity and access management, endpoint and device management, workplace security operations, and office infrastructure. This is a broad, hands on role that sits at the heart of how FINBOURNE's staff work day to day, and requires someone equally comfortable responding to a staff ticket as they are designing a network VLAN or building an Okta lifecycle workflow. You will be responsible for administering the full SaaS and device estate across macOS and Windows, managing identity platforms including Okta and Microsoft Entra ID, and owning office networking across Cisco Meraki and UniFi. You will act as the primary internal IT point of contact for all staff, manage the relationship with our third party MSP, and contribute directly to audit and compliance evidence for SOC2 and ISO. You will be expected to actively leverage AI tools - including Claude and Claude Code - to automate routine tasks, accelerate scripting, and improve documentation. Key Responsibilities Identity & Access Management Administering Okta (and to a lesser degree Microsoft Entra ID) and internal identity management tools across the joiner / mover / leaver lifecycle for staff and external contractors Maintaining Conditional Access policies, MFA enforcement, device compliance signals and SSO integrations across the SaaS estate Managing RBAC and entitlement reviews across Microsoft 365, Okta, Atlassian and third party SaaS applications Owning SCIM provisioning, SAML/OIDC integrations and Okta lifecycle workflows for new and existing applications Managing 1Password as the enterprise secrets store: vault structure, group access, recovery and offboarding Running access reviews and offboarding audits, ensuring complete and timely removal of access on leavers Endpoint & Device Management Owning the macOS fleet via Kandji: blueprints, ADE / zero touch enrollment, software deployment, custom .mobileconfig profiles, scripting and patch currency Owning the Windows fleet via Microsoft Intune: Autopilot, update rings, feature update convergence, proactive remediations and third party app delivery Defining and maintaining BYOD policies, MDM to Entra ID / Okta device trust, and device compliance baselines Maintaining CIS Level 1 benchmark compliance across macOS and Windows fleets, including authoring profiles to remediate gaps Owning hardware procurement, asset tracking (Jira ITA) and the full device lifecycle (new, refresh, offboarding, secure wipe) Security Operations (Workplace) Triaging and responding to Microsoft Defender for Endpoint alerts; escalating to the security team where appropriate Maintaining CIS benchmark coverage and producing audit evidence for SOC2, ISO and customer assurance requests Performing eDiscovery and compliance searches in Microsoft 365 in support of Legal and HR investigations Driving quarterly security hygiene tasks: stale account cleanup, MFA coverage checks, conditional access reviews, MDM drift detection Acting as the workplace side counterpart to platform security, owning controls on the corporate / staff identity and device estate Messaging, Collaboration & Microsoft 365 Administering Exchange Online: mail flow rules, transport, shared mailboxes, dynamic distribution lists, anti spam and anti phishing posture Administering SharePoint Online: new site provisioning, DLP policies, external sharing controls and information barriers Managing Microsoft 365 tenant level configuration, licensing optimisation, and feature rollout Supporting Slack, Microsoft Teams, Notion and the Atlassian suite (Jira, Confluence) including access management and workflow / automation configuration Infrastructure & Networking (Office) Owning office networking on Cisco Meraki / UniFi: VLAN design and segmentation, site to site VPN, wireless, and physical access integration Operating Microsoft Azure components used by IT: VMs, Key Vault, Automation Accounts, Enterprise Apps and Entra ID integration Designing and delivering office build outs and network refreshes (e.g. Dublin office networking) end to end IT Operations & Service Delivery Acting as the primary internal IT point of contact for all staff: tickets, walk ups, escalations and VIP support Managing the relationship with the 3rd party IT MSP across 1st-3rd line, acting as the internal escalation point and quality gate Owning vendor relationships (resellers, MDM vendors, SaaS suppliers) and contract / renewal management Running vendor selection, quote analysis and procurement via resellers and platforms; building business cases for new tooling Maintaining IT runbooks, admin guides and onboarding / offboarding documentation in Notion as the system of record Reporting on IT risk, operational posture and project delivery to the CISO and contributing to audit and compliance evidence Automation & Tooling Building lightweight automation across Kandji/Iru, Intune, Entra ID, Okta, Jira and Exchange via REST APIs, PowerShell and Bash / Shell Owning automation and runbooks for routine IT tasks (provisioning, reporting, scheduled clean ups) Driving Jira webhook / Atlassian Automation flows for asset intake, device health reporting and service request fulfilment Using AI tools (Claude, Claude Code, Copilot) and developing AI Agents to accelerate scripting, runbook authoring, log triage and ticket response Just some of our benefits Competitive salary plus performance based bonus. The bonus is based on a grading system which will include a mix of cash, and in some cases, Stock Options Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms Hybridworking: We operate a hybrid model, with a flexible approach to working in our offices around the world. We're committed to helping you be productive in a way that works best for you and FINBOURNE Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays and the ability to purchase an additional 5 days leave per year. We also offer a day off for your birthday. Celebration of your work anniversary: As a token of appreciation for the contribution and commitment of our employees, we award a £50 Amazon voucher to employees each year on their work anniversary. About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.

Description We are seeking an experienced Senior Service Automation Engineer to build scalable automation capabilities that reduce operational toil, integrate disparate systems, and enable self service consumption within secure guardrails. As Senior Service Automation Engineer, you are the "automate within guardrails" voice - the engineer who sees manual processes and builds automated workflows, connects systems that don't naturally integrate, and creates self service capabilities that empower internal customers while maintaining zero trust security boundaries. This is a senior IC role with strategic influence - you lead through automation expertise, set patterns through implementation, and enable teams through reusable frameworks. Key Responsibilities Build automation services that eliminate manual operational work Develop APIs, backend services and workflow orchestration capabilities Integrate systems across tools such as Jira, GitHub, Azure and monitoring platforms Create reusable frameworks and self service capabilities with secure guardrails Embed zero trust security principles (auth, access control, least privilege) Implement observability (logging, metrics, alerting) and testing Produce clear documentation and runbooks Automation Strategy & Patterns Define automation standards, design patterns and best practices Design resilient workflows (error handling, retries, idempotency) Establish secure integration and API driven automation patterns Recommend tools and platforms to improve automation capability Document frameworks and usage guidance for wider adoption Cross Team Collaboration & Enablement Partner with platform, application, security and operations teams to deliver automation Identify opportunities to reduce manual effort and improve workflows Enable teams through reusable solutions, documentation and guidance Facilitate design sessions to translate manual processes into automation Essential Knowledge, Skills & Experience Strong software engineering background with hands on development experience Expertise in workflow orchestration and event driven architectures Experience designing and integrating RESTful APIs and secure access patterns Proven track record delivering scalable automation that reduces operational toil Experience building self service platforms within secure environments Cloud native development experience (Azure, AWS or GCP) Experience integrating across enterprise tools and platforms Background in regulated environments with security first mindset Ability to influence automation strategy and engineering standards Essential Technical Skills Software Development Proficiency in Python, Go or C# for services and APIs API design, authentication (OAuth2, tokens) and webhook integrations Event driven systems (queues, pub/sub, streaming) Workflow/orchestration tools (e.g. Airflow, Temporal, Logic Apps) Logging, monitoring, tracing and automated testing Cloud & Integration Azure services (Functions, Logic Apps, Event Grid, Service Bus, API Management) CI/CD pipelines (GitHub Actions, Azure DevOps) Security patterns (RBAC, managed identities, zero trust, secrets management) Infrastructure as code concepts (Terraform, Bicep) Container basics (Docker) This is a full time, permanent position with an opportunity to work hybrid in our London office. The role offers a competitive salary, plus a benefits package including private medical health insurance. We are an Equal Opportunity Employer. We are committed to creating a workplace where every individual feels valued, respected and included.

Job Summary We are looking for a dynamic and versatile Technical Project Manager to lead complex technology transformation initiatives for one of our key clients in the airline industry. This individual will play a critical role in driving end-to-end delivery of high-impact projects, ranging from system modernization and integration to digital enablement and value assurance. The ideal candidate combines strong stakeholder engagement capabilities - including direct interaction with C-level executives - with hands on delivery expertise. A solid understanding of modern IT architectures, delivery practices, and enterprise systems is essential. This is a hybrid role, requiring presence at the client's office 2 to 3 days per week. Key Responsibilities Program & Project Delivery Lead the delivery of complex technology initiatives from planning through execution, ensuring alignment with client goals and strategic priorities. Coordinate cross functional teams to successfully deliver programs involving system modernization, platform integrations, and process optimization. Drive delivery cadence, ensuring progress across multiple initiatives while maintaining alignment with key milestones, dependencies, and KPIs. Stakeholder Management Serve as the primary point of contact for client stakeholders, building trust and credibility at multiple levels - from delivery teams to C suite. Facilitate executive updates, working sessions, and steering committees with clarity and strategic thinking. Translate technical concepts into business relevant outcomes. Team & Delivery Leadership Foster team alignment and collaboration between technical, functional, and business stakeholders to ensure project execution and value realization. Address bottlenecks proactively, resolve cross team issues, and maintain delivery momentum under evolving project and business conditions. Collaborate with client and internal teams to manage scope, resourcing, risks, and priorities. Technical Fluency Maintain a clear understanding of enterprise architecture, platforms (AWS cloud, data, integration), automation tools, and delivery pipelines. Able to troubleshoot issues in collaboration with architects and engineers, and bring informed perspectives to technical discussions. Serve as a bridge between delivery execution and technical enablement, guiding decisions with both business and technical insight. Qualifications 8+ years of experience in IT projects or delivery management within technology transformation environments. Experience leading multi stream programs involving modernization, cloud migration, integration, and/or digital capabilities. Proven track record managing senior stakeholders and delivering enterprise wide initiatives with measurable impact. Comfortable operating at both strategic and operational levels - able to navigate high level stakeholder conversations while getting hands on when needed. Strong familiarity with agile delivery practices, Jira/Confluence, PMO methodologies, and enterprise IT environments. Prior experience in airline, travel, or transportation industries is highly desirable. Availability to work onsite at the client's office 2-3 days per week. Preferred Certifications Experience with DevOps culture and methodologies. Knowledge of modern application delivery (microservices, containerization). Experience working in the aviation industry (e.g., airlines and airport operations). Location London (2 3 times a week in the office) Benefits A highly competitive compensation package. Medical insurance. The chance to join an organisation with triple digit growth that is changing the paradigm on how software products are built. The opportunity to form part of an amazing, multicultural community of tech experts.

Role Purpose The Client Delivery Manager is accountable for managing client facing delivery of front office capital markets trading solutions from approved scope through implementation, go live, project closure, and transition to support. This role ensures that client trading platform implementations are delivered against agreed scope, aligned to product roadmap commitments, and governed with strong delivery controls, risk management, client communication, and operational readiness. Responsibilities Own end to end delivery execution for assigned front office capital markets client projects from delivery initiation through implementation, go live, closure, and support handover. Manage delivery in the context of front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre trade controls, and post execution handoff. Convert approved scope documents into executable delivery plans including milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities. Ensure client trading requirements remain aligned to the approved product roadmap, escalating custom requirements, roadmap gaps, venue specific needs, or scope changes through formal governance. Coordinate delivery activities involving exchange connectivity, broker connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing where applicable. Engage with traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness. Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure activities. Establish and manage project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths. Identify, track, manage, and enforce risks and issues that could impact client trading operations, go live readiness, market access, regulatory obligations, delivery timelines, or production stability. Coordinate UAT, integration testing, regression testing, FIX testing, exchange or venue certification, performance validation, and go live dress rehearsals where required. Manage scope, timeline, priority, or technical changes through formal impact assessment and approval processes involving Product, Engineering, Commercial, Support, and client stakeholders. Drive front office go live planning, including client readiness, cutover planning, rollback planning, support coverage, production access, monitoring, issue triage, and hyper care arrangements. Ensure operational readiness by coordinating support documentation, client specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance. Required Skills and Experience Experience managing client facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets. Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models. Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams. Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations. Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria. Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication. Experience using Jira or similar delivery management tools as the system of record for project execution. Ability to coordinate cross functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders. Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders. Strong risk management capability, particularly around go live readiness, production stability, trading disruption, and time sensitive market activities. Ability to operate effectively in a fast paced, high pressure, client facing trading technology environment. Preferred Qualifications Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions. Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi asset trading environments. Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity. Experience with regulated financial services environments and production change governance. Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience. Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments.

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills. You'll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company. Role Responsibilities Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues Gather and document all relevant information for reported issues, ensuring accurate case creation and updates Apply standard troubleshooting techniques and validated fixes under guidance from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details Reproduce reported issues in internal environments to support investigations Follow up with customers to ensure issues are resolved to satisfaction Maintain clear, professional communication with customers throughout the support process Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing About You 1 to 3 years' experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience) Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes Confident and clear communicator, with the ability to explain technical concepts to non-technical users Highly organised with strong analytical and problem-solving skills, and attention to detail Comfortable taking ownership of issues and managing multiple cases in parallel Curious, proactive learner who enjoys developing technical depth and understanding new tools Collaborative team player who contributes positively to team discussions and continuous improvement Technical Experience (Preferred but not Required) Basic understanding of SaaS platforms and web technologies Familiarity with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce Awareness of SSO concepts and authentication flows Interest in APIs, data analysis, or system integrations Exposure to log analysis or monitoring platforms (e.g. Datadog) Success will be measured on Key Performance Indicators (KPI's) within the support team, including but not limited to: Customer Satisfaction (CSAT) First Response Time SLA Compliance Productivity metrics

Key Responsibilities In this role, you will: Design, build, and maintain CI/CD pipelines for IAM components, policies, connectors, microservices, and integrations. Enable automated testing, security scanning, and controlled deployments across DEV/TEST/PROD environments. Implement continuous improvement to streamline IAM release processes. Develop and maintain IaC (Terraform, Ansible for deploying IAM infrastructure, identity policies, directories, and supporting platforms. Ensure consistent, repeatable environments and compliance with architectural standards. Develop scripts and automation for account lifecycle operations, access provisioning, and system integrations. Deploy IAM services or related microservices on Kubernetes, cloud-native platforms, and serverless environments. Manage containerisation, service mesh integrations, certificates, and secrets for IAM workloads. Embed security into the build and deployment process, including vulnerability scanning, secrets detection, and code quality checks. Work with cybersecurity teams to ensure compliance with Zero Trust principles and IAM security policies. Collaborate with IAM architects, security teams, and application owners on design and integration requirements. Create and maintain documentation for pipelines, IaC, deployment patterns, and operational processes. To be successful in this role, you should meet the following requirements Key Skills & Experience Technical Skills Infrastructure as code (Terraform & GCP Provisioning) Terraform core, GCP Infra, Policy as code, develop the capability to manage, maintain and write policies, Containerization & Kubernetes (GKE), Docker, Kubernetes, Helm / Kustomize, GKE Ops CI/CD engineering, pipeline authoring, artifacts management, testing automation, deployment strategy Data pipeline and DevOps (KAFKA / PubSub) - Kafka basics, schema registry, streaming infra and monitoring Graph platform engineering, Neo4j basics, backups, recovery and DR GDS/APOC, observabilityDevSecOps & platform security, security scanning, IAM and identity, network security, compliance Release engineering and governance, release ops, change management, documentation Regionalisation and compliance, regional deployments and failover, data residency, conditional access Soft Skills Strong problem-solving and troubleshooting capabilities. Ability to work collaboratively across security, engineering, and operations teams. Excellent communication and documentation skills. Experience working in Agile/Scrum environments. Experience of Privileged Access Management and identity access management Understanding and experience of technologies deployed at a large scale in a global IT enterprise Experience of working in an Agile team - managing workload in Jira and engagements in Jira Service Desk Ability to adapt and understand new technologies - being self-motivated to learn Strong interpersonal, influencing, communication and report-writing skills Ability to interact appropriately with users of various technical skill levels Ability to work in a multi country, culturally diverse and time-zone separated role.

About the Role Group IT Test & Release Manager Location: Ireland Department: Group IT Reports to: Head of Group IT Solutions & Data Platforms Panda Ireland is going through a major business and technology transformation, and we are looking for a Group IT Test & Release Manager to help make sure change is delivered safely, consistently and at pace. This is a key role within our Group IT function, responsible for leading testing, release governance and production readiness across a complex technology landscape. You'll work across enterprise systems, operational platforms, customer service tools, data platforms, integrations and customer-facing technologies, including systems such as Workday, Freshworks and ERP platforms. As Group IT Test & Release Manager, you'll help build a modern, scalable and mature testing and release capability that supports rapid transformation while protecting operational stability. The Role This Group IT Test & Release Manager role is ideal for someone who combines strong technical understanding with governance discipline, stakeholder management and hands on delivery leadership. You'll be responsible for owning the end to end testing and release lifecycle, ensuring technology changes are properly planned, tested, approved, deployed and validated before reaching production. You'll work closely with IT, Transformation, Operations, Finance, Customer Services, suppliers and senior stakeholders to ensure changes are delivered with quality, control and minimal disruption. What You'll Be Doing Defining, implementing and improving the enterprise-wide testing and release management framework Establishing consistent testing standards, governance processes and quality gates across technology and transformation projects Owning end-to-end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification Ensuring testing coverage across business processes, integrations, data flows and operational dependencies Introducing risk-based testing approaches that support fast-paced transformation delivery Identifying opportunities to introduce automation and improve quality, repeatability and delivery speed Managing defect governance, including prioritisation, root cause tracking and remediation Owning and governing the release management lifecycle across multiple platforms, suppliers and delivery teams Coordinating releases across critical systems including Workday, Freshworks and integrated enterprise platforms Managing release calendars, dependencies, approvals, rollback plans and operational readiness Overseeing environment governance, release readiness and refresh cycles Working with infrastructure, security, platform engineering and third party suppliers to support successful release delivery Providing clear reporting on testing progress, release readiness, quality risks and delivery status Supporting agile delivery teams while maintaining strong governance and operational control Driving continuous improvement across testing, release and deployment processes Supporting post implementation reviews and contributing to lessons learned following incidents or major releases About You We're looking for someone with strong experience in test management, release management or quality engineering leadership within a complex technology environment. You'll be confident managing multiple releases, working across technical and non-technical teams, and balancing delivery pace with the governance needed to protect business operations. Significant experience in test management, release management or quality engineering leadership Experience managing testing and releases across complex enterprise application landscapes Strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP or other integrated business systems Experience working in agile, hybrid or fast paced transformation environments Strong knowledge of ITIL change, release and service transition principles Experience coordinating multiple concurrent releases and delivery streams Strong understanding of API testing, integration testing, data validation, defect management, environment management and production readiness Excellent stakeholder management and communication skills The ability to work across applications, infrastructure, security, data, suppliers and business teams A practical approach to governance, with the ability to maintain control without creating unnecessary bureaucracy Strong attention to detail, organisation and ownership It would also be helpful if you have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. What Success Looks Like High quality, low risk releases delivered consistently across critical business systems Fewer production incidents and failed changes Improved testing maturity, coverage and automation Faster and more predictable release cycles Strong governance that supports, rather than slows, delivery Greater confidence from business stakeholders in technology change Improved operational stability during a period of rapid transformation Scalable and repeatable testing and release processes embedded across the business Why Join Panda? This is a great opportunity to play a central role in shaping how technology change is delivered across Panda Ireland. As Group IT Test & Release Manager, you'll help establish modern testing and release practices, influence delivery standards and work closely with senior stakeholders on critical business transformation programmes. You'll be joining a business that is changing quickly, investing in technology and building stronger, more scalable ways of working across the organisation.Gro Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)