Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
23/06/2026
Full time
Service Desk Analyst Nottingham 21,000 - 24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly. You'll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career. What you'll be doing Answer inbound support calls and respond to support emails in a professional, friendly manner. Log, update and escalate support tickets accurately, gathering the right information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written and verbal communication skills, with the confidence to build rapport with customers. Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload. A methodical approach, with the ability to follow and document procedures accurately. A genuine willingness to learn and develop your technical skills, along with a passion for IT systems and technology. Desirable, but not essential: knowledge of Linux and command line interfaces, VPNs, Office 365 administration, SMTP, Samba, SSH, SSL, Cron, monitoring tools, or IT procurement. Apply now If you're ready to take the next step in your IT support career and join a role where you can grow, learn and make a real difference, apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service Desk Engineer, IT Helpdesk, Linux, command line, VPNs, Office 365, SMTP, Samba, SSH, SSL, Cron, monitoring, IT procurement. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. Overview We're currently seeking an experienced professional to join our Digital Query Management team within HSBC's Wholesale Bank in the role of Senior Microsoft Dynamics 365 Tech Specialist. You'll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. This role requires deep technical expertise in Dynamics 365, strong problem solving skills, and the ability to collaborate with cross functional teams to deliver high quality solutions. Responsibilities Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements Develop and support custom components (apps, workflows, plug ins) and integrations using Power Platform and Azure services Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations Configure environments, execute data migration activities, and integrate Dynamics 365 with third party platforms and services Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes Qualifications Suitable hands on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g., XRMToolbox), and strong debugging/problem solving with effective cross functional collaboration Technical & domain capability (desirable): Front end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
23/06/2026
Full time
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. Overview We're currently seeking an experienced professional to join our Digital Query Management team within HSBC's Wholesale Bank in the role of Senior Microsoft Dynamics 365 Tech Specialist. You'll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. This role requires deep technical expertise in Dynamics 365, strong problem solving skills, and the ability to collaborate with cross functional teams to deliver high quality solutions. Responsibilities Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight specifically) to meet defined business and technical requirements Develop and support custom components (apps, workflows, plug ins) and integrations using Power Platform and Azure services Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations Configure environments, execute data migration activities, and integrate Dynamics 365 with third party platforms and services Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes Qualifications Suitable hands on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement (CE) modules Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality Integration engineering experience using Azure services (e.g., Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems Solid technical foundation in .NET/C#, JavaScript, SQL Server, plus data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g., XRMToolbox), and strong debugging/problem solving with effective cross functional collaboration Technical & domain capability (desirable): Front end customisation using TypeScript and modern web UI (HTML/CSS, React), with exposure to Azure AI/ML for advanced Dynamics solutions, plus solid understanding of banking and finance business processes Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
23/06/2026
Seasonal
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
Your new company A leading UK-based and multi award-winning home furnishings business that supplies both retail and trade customers across the UK and Europe. Your new role The IT Support Analyst role is a hands-on position focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration, while also managing onboarding and offboarding processes, maintaining IT equipment, and producing documentation. In addition to day-to-day support, the Analyst works closely with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. What you'll need to succeed Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills. Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately. Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery. What you'll get in return You can expect a salary in the region of 30,000 to 32,000 (DoE), along with a pension scheme, health cash plan, free onsite parking and 29 days annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
23/06/2026
Full time
Your new company A leading UK-based and multi award-winning home furnishings business that supplies both retail and trade customers across the UK and Europe. Your new role The IT Support Analyst role is a hands-on position focused on delivering high-quality, customer-focused IT support across the business, ensuring that technical issues are efficiently diagnosed, prioritised, and resolved through effective ticket management and troubleshooting. The role involves supporting a wide range of systems and technologies, including Microsoft 365, Windows devices, and user account administration, while also managing onboarding and offboarding processes, maintaining IT equipment, and producing documentation. In addition to day-to-day support, the Analyst works closely with colleagues and third-party suppliers, communicates clearly with non-technical users, identifies recurring issues, and contributes to IT projects, system improvements, and overall service reliability. What you'll need to succeed Proven experience in IT support, service desk, or desktop support roles with strong troubleshooting and diagnostic skills. Solid knowledge of Microsoft 365 and experience supporting Windows laptops, desktops, and core business systems. Ability to manage and prioritise service desk tickets effectively, taking ownership through to resolution. Strong communication and interpersonal skills, with the ability to support non-technical users clearly and patiently. Good organisational skills with the ability to work independently, manage workload, and escalate issues appropriately. Customer-focused mindset with a proactive approach to problem solving, continuous improvement, and service delivery. What you'll get in return You can expect a salary in the region of 30,000 to 32,000 (DoE), along with a pension scheme, health cash plan, free onsite parking and 29 days annual leave. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Analyst (4-5 Month Contract) Location: London (St. Paul's) Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business. Key Responsibilities Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs. Troubleshoot user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced IT Support / Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
23/06/2026
Contractor
IT Support Analyst (4-5 Month Contract) Location: London (St. Paul's) Role Overview We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business. Key Responsibilities Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs. Troubleshoot user devices, software, connectivity, and access issues. Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management. Maintain accurate records for incident ticketing and IT asset inventory. Assist with security and compliance tasks, including routine patching. Skills & Experience Required Proven track record in a fast-paced IT Support / Service Desk role. Strong troubleshooting skills across Windows OS and Office 365 . Working knowledge of incident management processes (ITIL awareness is highly beneficial). Excellent communication and stakeholder engagement skills. Advantageous: Previous experience working within a corporate or regulated environment. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00 19.30pm As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Skills & Experience Fluency in French and English (spoken and written) Experience in a Help Desk / IT Support role Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory basics Familiarity with ticketing systems Excellent problem-solving and communication skills Strong customer service mindset Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower / LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
23/06/2026
Contractor
Technical Support Help Desk Analyst (French Speaking) - 5 days: Monday - Friday, hours 12.00 19.30pm As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfil your role To keep up to date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Skills & Experience Fluency in French and English (spoken and written) Experience in a Help Desk / IT Support role Strong knowledge of: Windows 10/11 Microsoft 365 (Outlook, Teams, SharePoint) Active Directory basics Familiarity with ticketing systems Excellent problem-solving and communication skills Strong customer service mindset Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences Great Customer Service MS Office Products Windows 10 iPhones Both Manpower and LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees / contractors to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower / LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed. If you require assistance or adjustments to participate in the job application or interview process, please contact If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
NFP Corp in the United Kingdom is hiring an IT Support Analyst to be the first point of contact for employees' technology issues. The role involves providing technical support over the phone and in-person, assisting with PC setup, troubleshooting hardware/software problems, and supporting various technology products. Candidates should have outstanding customer service skills and at least 3 years of corporate service desk experience. A BA or BS degree is preferred. The company offers a dynamic work culture and various employee benefits.
23/06/2026
Full time
NFP Corp in the United Kingdom is hiring an IT Support Analyst to be the first point of contact for employees' technology issues. The role involves providing technical support over the phone and in-person, assisting with PC setup, troubleshooting hardware/software problems, and supporting various technology products. Candidates should have outstanding customer service skills and at least 3 years of corporate service desk experience. A BA or BS degree is preferred. The company offers a dynamic work culture and various employee benefits.
We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
23/06/2026
Full time
We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
An impressive global firm is looking for an enthusiastic IT Support Analyst to join its sizeable technology team in south-west London. Please note the role is primarily office based but you will be able to work from home one day per week. You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.
23/06/2026
Full time
An impressive global firm is looking for an enthusiastic IT Support Analyst to join its sizeable technology team in south-west London. Please note the role is primarily office based but you will be able to work from home one day per week. You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.
Job Title: 2nd Line IT Support Career: Great opportunity to develop a career in Information Security Location: Peterborough with one day per week at home. Salary: £39,000 to £40,000 Benefits: Excellent Pension, Medical, Training Package This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business. Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 4 days in the office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects. What we are looking for: Minimum of 4 years experience in a 2nd line support role. Experience in supporting Office 365 / Modern Office Tools / Desktop Excellent customer support and facing skills ideally at VIP level Passionate about Information Security and a genuine desire to make this part of your career. This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring leading to security certifications paid for by the company. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
23/06/2026
Full time
Job Title: 2nd Line IT Support Career: Great opportunity to develop a career in Information Security Location: Peterborough with one day per week at home. Salary: £39,000 to £40,000 Benefits: Excellent Pension, Medical, Training Package This is a great opportunity for an experienced 2nd line support person to join a global; manufacturing company and be given the opportunity, as part of your role to develop your skills, experience and qualifications in Information Security and projects. This opportunity will provide a potential career path into either IT service delivery or Information Security. The company has a host of opportunities for the right person to grow at the pace they want. With a large portfolio of businesses and systems and significant investment into new technologies, you can and will make a positive difference to their internal customers, while growing your skills and experience. Working within a highly skilled IT team, this role will have the opportunity to share your knowledge, while benefiting from the significant experience of the wider business. Initially, you will spend most of your time on-site in Peterborough, getting to know them and their systems before moving to 4 days in the office and 1 day from home. What will you be doing: The role will work alongside the Head of IT Security and Service Delivery, providing bespoke hands-on 1st and 2nd line support services to the Head Office and other business units. You will support multiple systems (including their finance system) and infrastructure as well as coordinate issue resolution with third parties and internal IT functions. The second part of your role will involve working on Information Security in areas such as risk assessment, security management and compliance, vendor management and incident management as well as various projects. What we are looking for: Minimum of 4 years experience in a 2nd line support role. Experience in supporting Office 365 / Modern Office Tools / Desktop Excellent customer support and facing skills ideally at VIP level Passionate about Information Security and a genuine desire to make this part of your career. This is a fantastic opportunity for you to develop a career in IT and information security, supported by excellent training and mentoring leading to security certifications paid for by the company. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
23/06/2026
Full time
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. AMS are looking for multiple Junior Data Analysts for a 6 month contract based in Cardiff/ Newcastle. Please note that this is a hybrid working model with expected travel to the Cardiff / Newcastle office. Successful candidates will attend a two-week mandatory training period in the Cardiff/Newcastle office. Purpose of the Role: As a Junior Data Analyst you will have the opportunity to be part of The Analytics Support Centre. The Analytics Support Centre is a Cardiff based delivery centre developed to support engagement teams worldwide with data extraction and upload into the custom Analytics platform. Analytics can enhance the quality and efficiency of an audit, as well as deliver meaningful insights to clients. The vision is for analytics to be used on all audits. The Analytics Support Centre supports the objective to differentiate from competitors and ensure the continued delivery of a high-quality, distinctive client experience. Responsibilities as a Junior Data Analyst; Serving as the first point of contact for engagement teams using the Analytics platform for troubleshooting or general functionality queries, providing assistance and guidance in its use. Supporting data acquisition and extraction from clients' accounting systems. Handling the manipulation and upload of complex data sets from various finance systems across multiple business areas and clients into the platform. Maintaining a high-level understanding of the system being supported and using Microsoft SQL to troubleshoot issues raised by the audit practice via the help desk system. Potentially developing and maintaining various bespoke projects outside the analytics platform on a client-by-client basis. Conducting data quality checks, which may need to be escalated to the audit practice or client as necessary. Assisting relevant teams in troubleshooting platform or bespoke solution issues. Candidate Requirements; A degree with a 2.2 or above, preferably in Computer Science, Mathematics, or a science-related field. Other qualifications will also be considered. Strong working knowledge of Excel (including formulae such as SUM, COUNT, IF, VLOOKUP, ISERROR). Enthusiasm and demonstrated problem-solving and troubleshooting skills. Previous experience working with a structured programming language such as C#, VBA, C++, or SQL is highly beneficial. An understanding of basic accounting principles is beneficial but not required. Next Steps: This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Hybrid - 2 days Office, 3 Home We're looking for a Front Desk Technical Analyst to join our clients Service & Support team - a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology. In this role, you'll be the first point of contact for their customers when they need technical support-whether that's via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalates the more complex, technical stuff to the Analyst team. Clear and professional communication is key-you'll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time. You'll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes-especially when you spot recurring issues or hear valuable feedback from users. You'll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it. What do you need? You communicate clearly and confidently-both in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're somebody who takes pride in getting things right. You are comfortable juggling multiple tasks and know how to prioritise your time effectively. You are familiar with Microsoft Office and general IT systems, and while you may not know everything yet, you're eager to learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. It is a bonus if you have some experience in technical support, customer service, logistics, or admin-whether through work, volunteering, or study. A driving licence is also useful as the role is hybrid, 2 days in the office and the location isn't easily accessible with public transport. Why Join? You'll be joining an innovative company that's making a real difference in healthcare around the world. From day one, you'll be supported by a friendly, knowledgeable team who'll help you gain hands on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career.
23/06/2026
Full time
Hybrid - 2 days Office, 3 Home We're looking for a Front Desk Technical Analyst to join our clients Service & Support team - a perfect entry level role for someone with exceptional customer service skills, a curious mind, and a strong interest in technology. In this role, you'll be the first point of contact for their customers when they need technical support-whether that's via phone, email or the ticketing system. You'll log, triage, and resolve first-line issues by following the troubleshooting guidelines and escalates the more complex, technical stuff to the Analyst team. Clear and professional communication is key-you'll be keeping end users and suppliers informed with timely updates to ensure issues are resolved promptly and efficiently. Part of your day will involve preparing and shipping hardware and consumables to users around the world, as well as working closely with logistic partners to make sure orders are fulfilled accurately and on time. You'll also help maintain up-to-date records of hardware and consumables, support the team with admin tasks and documentation, and play an active role in improving internal processes-especially when you spot recurring issues or hear valuable feedback from users. You'll build a strong working knowledge of their system in no time, enabling you to confidently provide excellent first line support, to the users who depend on it. What do you need? You communicate clearly and confidently-both in writing and when speaking to others. You enjoy solving problems and approach challenges with a logical, methodical mindset. Attention to detail comes naturally to you, and you're somebody who takes pride in getting things right. You are comfortable juggling multiple tasks and know how to prioritise your time effectively. You are familiar with Microsoft Office and general IT systems, and while you may not know everything yet, you're eager to learn and grow your technical skills. You work well with others, bring a positive, proactive attitude, and always put the needs of the customer first. It is a bonus if you have some experience in technical support, customer service, logistics, or admin-whether through work, volunteering, or study. A driving licence is also useful as the role is hybrid, 2 days in the office and the location isn't easily accessible with public transport. Why Join? You'll be joining an innovative company that's making a real difference in healthcare around the world. From day one, you'll be supported by a friendly, knowledgeable team who'll help you gain hands on experience and grow your confidence. There are clear opportunities to develop your skills, learn from experienced mentors, and take real steps forward in your career.
IT Helpdesk Technician Application Deadline: 26 June 2026 Department: Technology Employment Type: Permanent - Full Time Location: Bradford Reporting To: Simon Butterfield Compensation: £25,000 - £30,000 / year Description Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today's technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role We are a technology-led business, and an in-house team delivers our IT capability. This includes infrastructure, software development, testing, project management, business analysts, and implementation teams. Our department's role is to deliver, manage, and support IT services and solutions to the group. As the IT Support team, our responsibility is to ensure that all users have the best possible experience with the technology we use to deliver business-critical services to our customers. As an IT Support Technician at Advanced supply chain, you will hold a diverse role with the opportunity to engage in all facets of IT. You will join a team responsible for implementing new projects and providing ongoing support for the business's IT services. You'll split your week across our Bradford and Sheffield sites, typically spending three days in Bradford and two days in Sheffield, with a salary of between £25,000 and £30,000. As part of a global IT support function, the UK North Team consists of 7 members who support 5 core ASC sites across the UK and Germany. What You'll be doing Being part of a team providing support for our staff and customers through our helpdesk system Taking ownership of IT requests and issues Diagnosing and troubleshooting issues and identifying solutions Providing local support of endpoint devices, including laptops/PCs, tablets and hand-held devices, printers and scanners, and telephones Administering Active Directory and Microsoft Office 365 environments Maintaining documentation and contributing to new operating procedures to improve the service we provide Procuring IT equipment What we need from you Experience in a similar IT Support role The ability to work with end-users and customers. Excellent communication skills with users The ability to support desktop equipment, mobile devices and printers MS Office 365 support, including SharePoint The ability to diagnose, troubleshoot and escalat technical issues Experience providing remote desktop support A full UK driving licence What we offer At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there-we're committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That's why, in addition to your 25 days annual leave, an extra day off for your birthday and we offer the option to purchase additional days-giving you flexibility to take the breaks you need. We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. Planning for your future has never been easier-and more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You'll be joining a team where collaboration, openness, and support are part of everyday life-because great work happens when people feel connected and inspired.
23/06/2026
Full time
IT Helpdesk Technician Application Deadline: 26 June 2026 Department: Technology Employment Type: Permanent - Full Time Location: Bradford Reporting To: Simon Butterfield Compensation: £25,000 - £30,000 / year Description Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today's technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is "Better, Faster, Cheaper" than our competitors. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. About the role We are a technology-led business, and an in-house team delivers our IT capability. This includes infrastructure, software development, testing, project management, business analysts, and implementation teams. Our department's role is to deliver, manage, and support IT services and solutions to the group. As the IT Support team, our responsibility is to ensure that all users have the best possible experience with the technology we use to deliver business-critical services to our customers. As an IT Support Technician at Advanced supply chain, you will hold a diverse role with the opportunity to engage in all facets of IT. You will join a team responsible for implementing new projects and providing ongoing support for the business's IT services. You'll split your week across our Bradford and Sheffield sites, typically spending three days in Bradford and two days in Sheffield, with a salary of between £25,000 and £30,000. As part of a global IT support function, the UK North Team consists of 7 members who support 5 core ASC sites across the UK and Germany. What You'll be doing Being part of a team providing support for our staff and customers through our helpdesk system Taking ownership of IT requests and issues Diagnosing and troubleshooting issues and identifying solutions Providing local support of endpoint devices, including laptops/PCs, tablets and hand-held devices, printers and scanners, and telephones Administering Active Directory and Microsoft Office 365 environments Maintaining documentation and contributing to new operating procedures to improve the service we provide Procuring IT equipment What we need from you Experience in a similar IT Support role The ability to work with end-users and customers. Excellent communication skills with users The ability to support desktop equipment, mobile devices and printers MS Office 365 support, including SharePoint The ability to diagnose, troubleshoot and escalat technical issues Experience providing remote desktop support A full UK driving licence What we offer At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there-we're committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That's why, in addition to your 25 days annual leave, an extra day off for your birthday and we offer the option to purchase additional days-giving you flexibility to take the breaks you need. We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. Planning for your future has never been easier-and more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You'll be joining a team where collaboration, openness, and support are part of everyday life-because great work happens when people feel connected and inspired.
Connected Places Catapult in London is recruiting an IT Support Analyst to provide effective IT support for colleagues and ensure service requests are prioritized and resolved in a timely manner. The successful candidate will have experience with Windows desktop environments, strong Microsoft 365 knowledge, and will play a critical role in maintaining IT operations across the organization. This full-time position has a competitive salary ranging from £24,060 to £36,798 annually, depending on experience.
23/06/2026
Full time
Connected Places Catapult in London is recruiting an IT Support Analyst to provide effective IT support for colleagues and ensure service requests are prioritized and resolved in a timely manner. The successful candidate will have experience with Windows desktop environments, strong Microsoft 365 knowledge, and will play a critical role in maintaining IT operations across the organization. This full-time position has a competitive salary ranging from £24,060 to £36,798 annually, depending on experience.
Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business? We're looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You'll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience. This isn't just about fixing laptops and resetting passwords. It's about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function. Please note this role is based at our Case house office What's in it for you . In addition to the salary, we offer a number of benefits, including: High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays - take them when it suits you Car leasing scheme Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you'll be doing Provide 1st and 2nd line IT support for colleagues across the organisation Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services Log, prioritise, and manage service requests through to resolution Support the deployment and setup of end-user devices and workplace technology Work proactively to identify recurring issues and contribute to service improvements Maintain accurate ICT asset records and documentation Collaborate with suppliers and third parties to resolve technical issues Support ICT security, compliance, and data protection best practice What we're looking for: You'll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You'll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service. We're particularly interested in someone who: Has experience working within an IT support or Service Desk environment Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory Can explain technical issues clearly to non-technical users Has strong problem-solving skills and takes ownership of issues through to resolution Is organised and able to manage multiple priorities effectively Enjoys working collaboratively as part of a team while also using initiative independently Has experience using ITSM tools and working within ITIL-aligned processes Is adaptable, eager to learn, and committed to continuous improvement Has full UK driving license and access to a car for travel to sites (desirable) Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
23/06/2026
Full time
Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business? We're looking for a Service Desk Analyst to join our ICT team, providing high-quality support that keeps our systems, services, and colleagues connected and productive. You'll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience. This isn't just about fixing laptops and resetting passwords. It's about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer-focused IT function. Please note this role is based at our Case house office What's in it for you . In addition to the salary, we offer a number of benefits, including: High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays - take them when it suits you Car leasing scheme Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role. What you'll be doing Provide 1st and 2nd line IT support for colleagues across the organisation Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services Log, prioritise, and manage service requests through to resolution Support the deployment and setup of end-user devices and workplace technology Work proactively to identify recurring issues and contribute to service improvements Maintain accurate ICT asset records and documentation Collaborate with suppliers and third parties to resolve technical issues Support ICT security, compliance, and data protection best practice What we're looking for: You'll be someone who enjoys helping people, solving technical problems, and working in a fast-paced environment where no two days are the same. You'll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service. We're particularly interested in someone who: Has experience working within an IT support or Service Desk environment Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory Can explain technical issues clearly to non-technical users Has strong problem-solving skills and takes ownership of issues through to resolution Is organised and able to manage multiple priorities effectively Enjoys working collaboratively as part of a team while also using initiative independently Has experience using ITSM tools and working within ITIL-aligned processes Is adaptable, eager to learn, and committed to continuous improvement Has full UK driving license and access to a car for travel to sites (desirable) Relevant IT qualifications or certifications (such as Microsoft, Azure, or CompTIA or degree in an IT-related discipline) are desirable, but just as important is your customer-first approach and enthusiasm for delivering excellent service. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.
Sivara GmbH is seeking a permanent IMD IT Service Desk Analyst 1st Line for the Greater London area. This full-time role involves supporting IT queries, managing tickets, and providing technical support across Microsoft platforms. The ideal candidate should possess excellent customer service skills, familiarity with Active Directory and Office 365, and experience using IT Service Management tools like ServiceNow. A supportive work environment with various benefits awaits candidates.
23/06/2026
Full time
Sivara GmbH is seeking a permanent IMD IT Service Desk Analyst 1st Line for the Greater London area. This full-time role involves supporting IT queries, managing tickets, and providing technical support across Microsoft platforms. The ideal candidate should possess excellent customer service skills, familiarity with Active Directory and Office 365, and experience using IT Service Management tools like ServiceNow. A supportive work environment with various benefits awaits candidates.
Paragon Asra Housing Limited is seeking a Service Desk Analyst to provide high-quality IT support to ensure systems and services are reliable for all colleagues. You will be the first point of contact for IT assistance, diagnosing issues, and improving services across the board. The ideal candidate will have strong problem-solving skills, experience in a Service Desk environment, and a passion for technology. This role offers a hybrid working model, allowing you the flexibility to thrive while contributing to a customer-first IT function. Benefits include annual leave, health plans, and discount schemes.
23/06/2026
Full time
Paragon Asra Housing Limited is seeking a Service Desk Analyst to provide high-quality IT support to ensure systems and services are reliable for all colleagues. You will be the first point of contact for IT assistance, diagnosing issues, and improving services across the board. The ideal candidate will have strong problem-solving skills, experience in a Service Desk environment, and a passion for technology. This role offers a hybrid working model, allowing you the flexibility to thrive while contributing to a customer-first IT function. Benefits include annual leave, health plans, and discount schemes.
IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: Milton Keynes Closing date: 10am 3rd of July 2026 Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to elevate. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
23/06/2026
Full time
IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: Milton Keynes Closing date: 10am 3rd of July 2026 Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to elevate. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
Salary: £25,000 - 27,000 per year Requirements: We welcome applications from people of all backgrounds and abilities, and we can provide reasonable adjustments throughout the recruitment process and in the workplace. We are looking for someone who can securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. You should be able to support other operational departments by completing data entry, scanning, storing, and indexing tasks accurately. You will need basic computer and communication skills to follow instructions, read labels and safety information, and complete data entry tasks. You must be able to carry out the core duties of the role safely and effectively, with reasonable adjustments where required. You should be able to manage your workload and complete tasks within agreed timescales. Previous incident management experience, including managing raised tickets, customer expectations, and keeping customers informed, is desirable. Experience using IT Service Management tools such as ServiceNow, Remedy, or ServiceDesk Plus is desirable. Experience using Office 365 within a support environment is desirable. Strong knowledge of Active Directory and Exchange is desirable. Experience troubleshooting network issues such as Wi Fi disruptions is desirable. You should be able to follow procedures and create clear, helpful documentation. Excellent customer service and communication skills are required. Responsibilities: We will have you act as the first point of contact for all IT-related queries and issues. You will log and manage IT tickets while keeping customers informed. You will provide IT support for Microsoft based environments, Office 365, and mobile devices. You will help set up and troubleshoot workstations and network issues. You will manage user accounts and mailboxes in Office 365 and Active Directory. You will support remote users and resolve issues using tools such as GoToAssist and Microsoft Teams. You will maintain the asset database and manage SharePoint for staff and customers. You will escalate unresolved issues to the appropriate team. You will complete data entry, scanning, storing, and indexing tasks accurately where required. You will help ensure customer interactions are logged and managed in a professional manner. Technologies: Active Directory Support Mobile Network Office 365 ServiceNow SharePoint More: We are recruiting for a permanent IMD IT Service Desk Analyst 1st Line to join our team in Manchester, Swindon (M27 8UJ). This is a full time role working 37.5 hours per week, Monday to Friday, 8.30am to 4.30pm, with a salary of £25,000 to £27,000. We offer a supportive and inclusive workplace where we welcome applicants from all backgrounds and abilities, and we provide reasonable adjustments when needed. Our benefits include life assurance, annual leave starting at 20 to 25 days plus bank holidays, a contributory pension scheme, share save scheme, paid volunteer day, long service recognition, eyecare voucher, retail discounts, family leave, and an employee assistance programme. We are committed to Disability Confidence and guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. last updated 25 week of 2026
23/06/2026
Full time
Salary: £25,000 - 27,000 per year Requirements: We welcome applications from people of all backgrounds and abilities, and we can provide reasonable adjustments throughout the recruitment process and in the workplace. We are looking for someone who can securely handle materials and data in line with safety and confidentiality standards, ensuring no breaches or violations. You should be able to support other operational departments by completing data entry, scanning, storing, and indexing tasks accurately. You will need basic computer and communication skills to follow instructions, read labels and safety information, and complete data entry tasks. You must be able to carry out the core duties of the role safely and effectively, with reasonable adjustments where required. You should be able to manage your workload and complete tasks within agreed timescales. Previous incident management experience, including managing raised tickets, customer expectations, and keeping customers informed, is desirable. Experience using IT Service Management tools such as ServiceNow, Remedy, or ServiceDesk Plus is desirable. Experience using Office 365 within a support environment is desirable. Strong knowledge of Active Directory and Exchange is desirable. Experience troubleshooting network issues such as Wi Fi disruptions is desirable. You should be able to follow procedures and create clear, helpful documentation. Excellent customer service and communication skills are required. Responsibilities: We will have you act as the first point of contact for all IT-related queries and issues. You will log and manage IT tickets while keeping customers informed. You will provide IT support for Microsoft based environments, Office 365, and mobile devices. You will help set up and troubleshoot workstations and network issues. You will manage user accounts and mailboxes in Office 365 and Active Directory. You will support remote users and resolve issues using tools such as GoToAssist and Microsoft Teams. You will maintain the asset database and manage SharePoint for staff and customers. You will escalate unresolved issues to the appropriate team. You will complete data entry, scanning, storing, and indexing tasks accurately where required. You will help ensure customer interactions are logged and managed in a professional manner. Technologies: Active Directory Support Mobile Network Office 365 ServiceNow SharePoint More: We are recruiting for a permanent IMD IT Service Desk Analyst 1st Line to join our team in Manchester, Swindon (M27 8UJ). This is a full time role working 37.5 hours per week, Monday to Friday, 8.30am to 4.30pm, with a salary of £25,000 to £27,000. We offer a supportive and inclusive workplace where we welcome applicants from all backgrounds and abilities, and we provide reasonable adjustments when needed. Our benefits include life assurance, annual leave starting at 20 to 25 days plus bank holidays, a contributory pension scheme, share save scheme, paid volunteer day, long service recognition, eyecare voucher, retail discounts, family leave, and an employee assistance programme. We are committed to Disability Confidence and guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so. last updated 25 week of 2026
Sivara GmbH is seeking a permanent IMD IT Service Desk Analyst 1st Line for the Greater London area. This full-time role involves supporting IT queries, managing tickets, and providing technical support across Microsoft platforms. The ideal candidate should possess excellent customer service skills, familiarity with Active Directory and Office 365, and experience using IT Service Management tools like ServiceNow. A supportive work environment with various benefits awaits candidates.
23/06/2026
Full time
Sivara GmbH is seeking a permanent IMD IT Service Desk Analyst 1st Line for the Greater London area. This full-time role involves supporting IT queries, managing tickets, and providing technical support across Microsoft platforms. The ideal candidate should possess excellent customer service skills, familiarity with Active Directory and Office 365, and experience using IT Service Management tools like ServiceNow. A supportive work environment with various benefits awaits candidates.
