72 jobs found

2nd Line Infrastructure & Desktop Support Analyst Department: Information Technology Employment Type: Permanent Location: London Description Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition. Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables. We're looking for an experienced 2nd Line Infrastructure and Desktop Support Analyst to join our IT team, providing a blend of hands-on desktop support and infrastructure expertise across our business. Acting as a key escalation point for complex technical issues, you'll support a broad range of technologies including end-user devices, Microsoft 365, cloud services, networks and core infrastructure, helping to ensure colleagues have reliable access to the systems they need every day. Key Responsibilities Provisioning, configuring, and maintaining end-user devices whilst delivering excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations Fix issues across desktops, laptops, printers, mobiles, and other hardware Visit local depots to install, configure, and repair kit (PCs, servers, switches) Managing lifecycle activities: setup, patching, upgrades, and decommissioning Troubleshooting hardware and software issues for users across the organisation Diagnose and resolve server, network, and core application incidents within SLA targets, performing root cause analysis and implementing permanent fixes to prevent recurrence Monitor system performance, availability, and capacity across infrastructure components Apply patches, firmware updates, and configuration changes following change control procedures Implementing and maintaining endpoint protection (antivirus, encryption, device management policies) Ensuring compliance with cybersecurity standards (e.g., MFA, disk encryption, secure configurations) Support LAN/WAN, VPN, and wireless network configurations and troubleshooting Support the administration of Microsoft 365, Azure AD, and other cloud infrastructure services Provide documentation, knowledge sharing, and technical guidance to team members, 1st Line and end-users Liaise with 3rd Line / Specialist teams, vendors, and partners to resolve advanced technical issues Participate in infrastructure projects, deployments, and upgrades Skills, Knowledge and Expertise Previous experience in a similar role Experience of working in large and complex IT enterprise Experience of supporting WAN/LAN networks and switches and VPNs Experience with on-premise and cloud identity services, eg Microsoft Entra and Active Directory ITIL Foundation qualified (preferred) Experience of: Helpdesk management - Logging, triaging, assigning and resolving internal support incidents & service requests Asset management - Hardware & Software Desktop and laptop builds Software installation and configuration Active Directory User, computer and group management O365 & Microsoft Teams user administration Monitoring - Backups, Alerts VMware vSphere Administration Strong analytical and problem-solving skills Excellent communication and team working skills; promotes open and effective communication Overcomes obstacles and adapts approach to achieve outstanding results Bias for action - does things before being asked to or forced to by events (proactive not reactive) Progresses issues, even when only partial information is available Actively seeks out know-how and best practice, related to own area of contribution Demonstrates shared commitment to team success High attention to detail and organisational skills Ethical, client-focused approach with a commitment to confidentiality. Benefits Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance. Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family. Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals. Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme. Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan. Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives. Enhanced holiday allowance:Enjoy 25 days of annual leave, in addition to bank holidays. Global travel insurance:Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family. Employee discount platform:Access exclusive discounts through our employee discount platform. Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most. Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.

Our client is one of the world's leading algorithmic trading firms, using state-of-the-art machine learning technology to trade across equities, fixed income, currencies, commodities and crypto. The firm trades at significant scale across dozens of countries and employs world-class researchers, developers and technologists with backgrounds in pure mathematics, physics, computer science and machine learning. Technology is the business. The firm operates one of the most significant computational research clusters in the trading industry, comprising tens of thousands of GPUs and hundreds of petabytes of storage. It is actively expanding its data centre footprint, including a large-scale facility currently under construction in Europe. The Role This is a newly created position, the first of its kind within the firm. The Technical Procurement Specialist will serve as the firm's smart buyer for everything that makes its physical infrastructure run. This is not a traditional procurement role. It is a role for someone who can talk GPU infrastructure and data centre specs with engineers in the morning and negotiate commercial contracts with vendors in the afternoon. The successful candidate will own the firm's approach to sourcing and deploying GPU servers, HPC clusters, colocation capacity, exchange connectivity, cooling systems, dark fibre and network hardware. This is a role managing hundreds of millions in annual spend, working directly alongside the engineering and infrastructure teams. Key Responsibilities Research, evaluate, negotiate and procure IT hardware, HPC and GPU infrastructure, enterprise software, data centre and colocation services, cloud services and related professional services. Support procurement and delivery of high-performance infrastructure projects, including compute, GPU, storage, network, power, cooling, data centre capacity and exchange connectivity. Run structured sourcing processes including RFIs, RFPs, vendor evaluation, commercial negotiation, contract review, purchase approvals and implementation handover. Work with engineering and infrastructure teams to evaluate technical options, vendor roadmaps, availability, lead times, support models, deployment risks and total cost of ownership. Manage supplier relationships across OEMs, resellers, data centre and colocation providers, network carriers, software vendors and professional services firms. Support technical project management and delivery across data centre, exchange connectivity, network and infrastructure services, including physical white space deployment. Manage hardware and enterprise software asset lifecycles, including renewals, maintenance, utilisation, refresh planning and decommissioning. Conduct cost reconciliation, spend analysis, budget tracking, vendor reporting and financial data administration. Improve procurement processes, documentation, governance and stakeholder workflows. Requirements Deep, hands on technical knowledge of HPC and GPU infrastructure, including physical deployment and commissioning of GPU clusters, accelerated compute systems and high density data centre environments. Direct experience working in or deploying infrastructure into white space data centre environments, including rack and stack, power, cooling and structured cabling. Strong understanding of data centre environments, compute, storage, networking, colocation and deployment constraints. Proven ability to engage credibly with engineers on technical specifications while also owning the commercial and contractual process with vendors. Experience with exchange connectivity, low latency network infrastructure or trading related infrastructure is a strong advantage. Commercially astute with strong negotiation skills and the ability to assess vendor proposals, commercial models, contractual terms and total cost of ownership. Proven project management experience delivering technical infrastructure or data centre projects. Effective communicator, capable of translating technical concepts for non-technical stakeholders and commercial constraints for technical stakeholders. Financial services or research computing environment experience is advantageous. Full relocation support and visa sponsorship are available for the right candidate. Ideal Background The ideal candidate will have come from one or more of the following backgrounds: Pre sales, solutions architect or technical account manager at an HPC or AI infrastructure vendor, with experience supporting large scale GPU or HPC deployments. Technical project or programme manager who has delivered HPC or AI infrastructure deployments end to end, including physical white space commissioning. In house infrastructure procurement professional with genuine HPC or GPU technical depth and hands on deployment experience. Data centre or colocation operations professional who has moved into or alongside commercial and procurement functions.

Broadlands 43180 Southern Walk Plaza Ashburn, VA 20148, USA Description The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto's IT infrastructure by providing technical support, maintaining system security, and contributing to cross functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service. Responsibilities Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance. Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs. Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency. Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss. Evaluate and implement new hardware and software to meet operational needs and improve system performance. Track and document IT inventory and assets, ensuring up to date records of all in store communication technologies. Collaborate with internal teams and external vendors on cross functional IT initiatives. Provide technical support to staff members, troubleshooting and resolving issues as they arise. Actively learn organizational systems and become an expert through self teaching, reviewing documentation, and guided learning processes. Perform other related duties as assigned. Education & Skills Required Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. 3 5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security. Excellent problem solving and analytical skills with attention to detail. Strong organizational and time management skills, with the ability to manage multiple tasks effectively. Self motivated and capable of working independently as well as part of a team. Excellent written and verbal communication skills in English. Ability to learn and adapt quickly to evolving technologies and organizational needs. Experience with technical writing and documentation, with proficiency in IT tools and systems. What We'll Do for You Free Health Insurance Industry best paid vacation and holidays Tire and auto repair discounts Affordable dental and vision insurance Life & short term disability insurance 401(k) with company match Energy filled, busy shops A clean, professional work environment with a team that wants to see you succeed A company culture designed to support your career growth Who We Are Virginia Tire & Auto is making car care as stress free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees. Virginia Tire & Auto promotes a smoke free, drug free environment. Equal Opportunity Employer Virginia Tire & Auto is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking. Leader: Inspires teammates to follow them. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

End User Support Analyst Salary: Up to £40,000 per annum (depending on experience) Location: Cardiff - Office based, 5 days per week The Opportunity We are partnering with a leading organisation seeking an experienced End User Support Analyst to join their IT support function in Cardiff. This is an excellent opportunity for a customer focused IT professional with strong 2nd Line Support experience who enjoys working in a hands on environment. The role will be responsible for providing high quality technical support across a range of end user technologies, ensuring employees receive an efficient and professional IT service. Working as part of a wider support team, you will play a key role in resolving complex technical issues, supporting device management activities, and contributing to the continuous improvement of IT support services and processes. Key Responsibilities Provide 2nd line technical support across a range of end user technologies including desktops, laptops, mobile devices, and collaboration tools. Troubleshoot and resolve complex issues across Windows, macOS, Microsoft 365, authentication services, and connectivity related problems. Support device life cycle management activities including builds, deployments, software installations, upgrades, and patching. Manage user accounts, permissions, and access requests through Active Directory, Entra ID, and associated identity management platforms. Administer and support mobile device management solutions, ensuring devices remain compliant and appropriately configured. Diagnose and resolve hardware and peripheral issues, coordinating repairs and replacements where required. Investigate recurring incidents, identify trends, and contribute towards long term solutions and service improvements. Escalate complex issues to specialist teams and third party providers, providing detailed diagnostics and ensuring ownership through to resolution. Maintain accurate ticket updates, asset records, and technical documentation in line with service standards. Collaborate closely with internal IT teams to deliver a seamless support experience for end users. Essential Experience Proven experience within a 2nd Line Support, End User Support, Desktop Support, or similar IT support role. Experience working within professional services and/or a large corporate organisation Strong troubleshooting skills across Windows and/or macOS environments. Experience supporting Microsoft 365 applications and services. Knowledge of Active Directory and/or Entra ID administration. Experience supporting endpoint management and device deployment activities. Exposure to Mobile Device Management (MDM) platforms such as Microsoft Intune or equivalent. Experience supporting laptops, desktops, mobile devices, and associated peripherals. Strong understanding of incident management, service request fulfilment, and IT support best practices. Experience working with ITSM or service management tools. Ability to manage multiple priorities while maintaining excellent customer service standards. Personal Attributes The successful candidate will be: Customer focused with a passion for delivering excellent support. A strong problem solver with a structured approach to troubleshooting. Professional, organised, and detail oriented. Able to prioritise effectively in a fast paced environment. A collaborative team player who enjoys working closely with colleagues and stakeholders. Proactive and committed to continuous improvement. Comfortable travelling to other office locations when required. How to Apply If you have strong 2nd Line Support experience and are looking for an opportunity to join a collaborative and professional IT environment, we would welcome your application.

At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Eddyfi, 3 Clos Llyn Cwm, Swansea, Swansea (City of), United Kingdom Job Description Posted Thursday, June 11, 2026 at 10:00 PM TSC Subsea is a specialist provider of subsea inspection, integrity, and technology driven solutions supporting the global energy industry. Along side of NDT Global , TSC Subsea combines deep subsea expertise with access to industry leading inspection technologies, advanced data insights, and integrity management capabilities. NDT Global is recognized worldwide for its leadership in inline inspection and asset integrity solutions, including ultrasonic technologies such as Pulse Echo, Pitch and Catch, Phased Array, Acoustic Resonance (ART Scan), as well as ultra high resolution Magnetic Flux Leakage (MFL) services. Through this group structure, TSC Subsea benefits from a strong technology backbone while maintaining a focused, agile approach to subsea operations and customer delivery. Innovation is central to both TSC Subsea and the wider NDT Global. By continuously advancing inspection technologies, analytical methods, and digital capabilities, we deliver reliable, data driven insights that help customers operate safely, efficiently, and sustainably. These capabilities enable asset owners to make informed decisions, optimize infrastructure performance, reduce operational risk, and support long term integrity strategies. Purpose The Firmware Developer is responsible for owning the design, development, and delivery of embedded firmware for hardware based systems, ensuring solutions are reliable, efficient, and fit for purpose. As the primary firmware point of contact, the role operates with a high degree of autonomy across the full development lifecycle, from initial design through to validation and field deployment. Working within a cross functional engineering environment, the Firmware Developer collaborates with hardware, software, and quality teams to define requirements, resolve technical challenges, and ensure successful system integration. The role is accountable for firmware quality, performance, and compliance, while also driving improvements in development practices, testing approaches, and overall product robustness. Responsibilities Firmware Engineering & Technical Delivery Design, develop, and maintain robust embedded firmware for microcontrollers and hardware platforms, with a focus on performance, reliability, and maintainability. Debug, test, and validate firmware on target hardware using tools such as oscilloscopes, logic analyzers, and debuggers. Implement and optimise hardware interfaces and communication protocols, including UART, SPI, I2C, CAN, and Ethernet. Develop and maintain low level drivers and board support packages (BSP), supporting system integration across hardware and software components. Own firmware design and architectural decisions for assigned systems, making informed technical trade offs to meet performance, resource, and project constraints. Create and maintain clear technical documentation, including design specifications, interface definitions, and test procedures. Collaborate effectively with hardware engineers, software teams, and project managers to define requirements and deliver integrated solutions. Take full ownership of firmware components or features, ensuring timely delivery against project milestones. Lead by example in code quality, contributing to and reviewing code to maintain consistency and robustness across the codebase. Quality, Standards & Compliance Apply coding standards (e.g., MISRA C) and embedded best practices to produce reliable, maintainable code. Ensure firmware complies with relevant safety, regulatory, and cybersecurity standards. Identify, drive, and implement improvements to development, testing, and integration processes. Continue developing expertise in embedded systems, including RTOS, embedded Linux, and modern toolchains. Provide guidance and informal mentorship to Engineers where applicable, including knowledge sharing and code reviews. Contribute to reusable components, internal tools, and documentation to enhance team efficiency. Health, Safety & Environment (HSE) Adhere to all HSE policies, procedures, and safe working practices. General Responsibilities Support field deployment, integration, and troubleshooting of firmware, including diagnosing and resolving issues in operational environments. Competence requirements Bachelor's degree (or equivalent experience) in Electronic Engineering, Embedded Systems, Computer Engineering, or a related discipline. Proven experience (typically 2-5 years) in embedded firmware or low level software development, with the ability to work independently on assigned systems. Strong proficiency in C/C++ for embedded systems, with solid understanding of memory management, concurrency, and direct hardware interaction. Hands on experience with microcontrollers and embedded platforms, including both bare metal and RTOS based development. Practical experience implementing and debugging hardware communication protocols such as UART, SPI, I2C, CAN, and Ethernet. Experience of PID for BLDC motor control. Strong debugging and diagnostic skills, using tools such as JTAG/SWD debuggers, oscilloscopes, and logic analyzer to resolve hardware-firmware issues. Experience with version control systems (e.g., Git), build systems, and structured testing/validation approaches. Good understanding of the embedded software development lifecycle, including integration, verification, and deployment to target hardware. Ability to take ownership of firmware components, manage priorities, and deliver solutions aligned to project timelines. Strong problem solving skills and ability to collaborate effectively within cross functional engineering teams. Experience with real time operating systems (RTOS) and/or embedded Linux environments. Familiarity with coding standards (e.g., MISRA C) and development in safety critical or regulated environments. Experience of STM32 & ESP32 microcontrollers. A working knowledge of Protobuf. Exposure to hardware in the loop (HIL) testing and automated test frameworks. Experience supporting firmware in field deployments or operational environments. Full benefits package effective immediately for employees and their dependents Competitive pension matching program to secure your future Flexible time options to suit your personal and professional needs Supportive mentorship programs and career development opportunities Ongoing training to keep your skills sharp and help you grow Regular social events and programs to foster team spirit

The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details

The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details

The Role This is an on site role based at our Leeds office. We are seeking a highly skilled and motivated IT professional who thrives in a dynamic environment and loves technology. The ideal candidate will have strong technical expertise, excellent communication skills, and a proactive mindset. Responsibilities Provide Level3 support for end user computing across macOS, Windows10/11, iOS, and Android. Manage Microsoft Intune for endpoint configuration and compliance. Administer EntraID (AzureAD) and Office365 services (Exchange Online, SharePoint, Teams). Perform PowerShell scripting and leverage Microsoft Graph API for automation and reporting. Handle advanced troubleshooting for hardware, software, and network issues. Oversee onboarding/offboarding processes and identity lifecycle management. Support office technology platforms, including wired/wireless networks, AV systems, and conferencing tools (Zoom, Teams). Deliver white glove support for executives and high profile events. Manage IT assets from procurement through disposal. Collaborate with vendors and internal teams to resolve complex issues quickly. Document processes and train Level1/2/3 support teams. Participate in security audits (ISO/SOX/SOC) and ensure compliance. Contribute to IT projects and continuous improvement initiatives. Qualifications 5+ years of IT support experience in a corporate environment. Strong knowledge of Windows10/11 and macOS troubleshooting. Hands on experience with Intune, EntraID, and Office365 administration. Familiarity with Active Directory and identity management. Basic to intermediate PowerShell scripting and exposure to Microsoft Graph API. Excellent communication skills and ability to work under pressure. Professional, presentable, and resilient with strong organizational skills. Ability to prioritize tasks and manage workload effectively. Passion for technology and continuous learning. Experience supporting senior executives (preferred). Knowledge of networking fundamentals (Wi Fi, LAN) (preferred). Exposure to ISO audit preparation and remediation (preferred). Experience with ServiceNow or Jira ticketing systems (preferred). Ability to collaborate across departments and manage vendor relationships (preferred). Soft Skills Proactive and solution oriented. Strong documentation and process discipline. Creative thinker who can adapt to changing priorities. Team player with a positive attitude. All other related and/or additional responsibilities that may be required or assigned. This job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Overview Here at Wellcom, we're closing the gap between creative and production. We're a creative production agency that specialises in creating high performing content across all channels both locally and globally. Relationships are at the heart of our work. As people, we are collaborators and your role will be pivotal in collaborating with the different teams across the business to provide IT support and expertise. We feel having a 'flat' structure enhances collaboration, gives a more relaxed and direct channel of communication and reduces barriers to getting things done. This is a full time role for a skilled and proactive professional to join our team as an IT Support Specialist. This role will be responsible for overseeing IT infrastructure, managing system administration, providing technical support, and ensuring IT security compliance within a medium sized business. The ideal candidate will have a strong technical background, excellent problem solving skills, and the ability to work independently and collaboratively within the team. We're looking for someone to provide hands on IT support and who also enjoys being in the office and contributing to the culture. Therefore the role is based in our head office in Clerkenwell 4 days a week (Monday - Thursday), with some need to visit our different client sites. From time to time you may be required to be in the office on a Friday. You will report to the IT & Security Director and will work closely with our department heads and off site team leads. If you are a motivated and skilled IT professional looking for a challenging yet rewarding role, we encourage you to apply and become a valuable part of our team! Key Responsibilities System Administration & Infrastructure Management Proactively manage the deployment, planning, and maintenance of software and hardware. Desktop and server management: Maintain JAMF and Windows AD, monitor, and conduct routine maintenance of on premises physical and virtual environments, as well as cloud services. Network management: Configure and troubleshoot switches, firewalls, VPNs, DNS, TCP/IP, and DHCP. Administer and manage Google Workspace, ensuring seamless integration and performance. Maintain and support general office infrastructure, including CCTV, access control, AV systems, conference rooms, and printers. Develop and maintain basic scripts (Bash, Python, PowerShell) for process automation and system management. Maintain thorough documentation of IT systems, policies, and procedures. Technical Support & Service Desk Management Oversee the IT service desk, providing 1st/2nd line support in all technical areas, triaging, and escalating issues when necessary. Provide on site assistance to end users and manage core infrastructure, including data centre support. Ensure a seamless user experience by troubleshooting hardware and software issues efficiently. Provide training and guidance to users on IT best practices and security awareness. User Management Manage user accounts, groups, and access rights across multiple platforms, including Okta, Active Directory, Google Workspace, and Adobe. Conduct user onboarding, induction training, and ensure secure and efficient off boarding processes. Implement role based access control policies to enhance security. Vendor, Hardware & Software Management Coordinate and manage external vendors for IT services and support. Oversee software licensing, renewals, and compliance management. Manage hardware procurement, deployment, renewal, and repair processes, including servers, networking equipment, and end user devices. Supervise hardware decommissioning and recycling, ensuring proper e waste disposal with certification. Maintain an accurate IT asset inventory and conduct regular audits. Assist in evaluating and upgrading IT hardware specifications to meet business needs, including workstations for CGI/motion projects. Support IT budgeting, cost allocation, and expenditure review. IT Security & Compliance Contribute to building and maintaining IT security processes in line with ISO 27001 standards. Assist in gathering evidence for IT audits, ensuring compliance with security frameworks. Monitor and analyse antivirus and endpoint detection reports (SentinelOne, JAMF Protect) and take necessary remediation actions. Support vulnerability management efforts (OpenVAS / Greenbone), including internal/external penetration testing and security scanning. Implement security measures to protect company data and IT assets from cyber threats. Required Skills & Competencies Strong experience in IT support or system administration roles. Proficiency in networking protocols, operating systems (Windows, macOS, Linux), and hardware components. Hands on experience with identity management solutions (Okta, Active Directory, AWS IAM, Google IAM). Knowledge of IT security best practices and compliance frameworks (ISO 27001, NIST, etc.). Experience in service desk environments (Freshservice preferred). Familiarity with cloud platforms (AWS, Google Cloud) and virtualisation technologies (VMWare, AWS EC2). Proficiency in productivity and collaboration tools (Google Workspace, Microsoft 365, Adobe). Understanding of enterprise storage solutions (Dell, Quantum, Synology, Tape, RAID). Strong troubleshooting and problem solving skills with a proactive approach. Ability to work independently and as part of a team in a fast paced environment. Excellent communication and interpersonal skills to support users effectively. Meticulous attention to detail and a methodical approach to documentation and system management. Willingness to continuously learn and adapt to emerging IT trends and technologies. Preferred Qualifications & Certifications Certifications such as JAMF, CompTIA A+, Network+, Google Workspace, AWS, or equivalent are a plus. Prior experience working in a mid sized business environment or a creative/CGI heavy industry is desirable. Knowledge of CGI/3D software (C4D, Maya, V Ray, Adobe After Effects) is beneficial but not required. Why Join Us? Opportunity to work in a dynamic and innovative environment. Exposure to cutting edge technology and diverse IT projects. Professional development and certification support. Competitive salary and benefits package. Collaborative and supportive team culture.

IT Engineer Location: Swinton, Manchester (on site) Department: Information Technology Reports to: Service Delivery Specialist Hours: 37 hours per week (10am-6pm onsite, with flexibility) The opportunity Luxfer MEL Technologies is looking for a motivated IT Engineer to join our Information Technology team in Manchester. This role is ideal for a self starter who enjoys hands on IT work, takes ownership of problems, and is keen to develop their career in a secure, regulated, and technically interesting environment. You'll provide first and second line support across both office and manufacturing environments, helping ensure our IT services are reliable, secure, and compliant. Alongside day to day support, you'll contribute to continuous improvement of our IT services, processes, and user experience. What you'll be doing Providing first and second line IT support for hardware, software, and user issues Troubleshooting and resolving incidents efficiently, escalating where appropriate Supporting users with systems, policies, and procedures across office and production environments Administering user accounts, permissions, and access controls Installing, configuring, and supporting workstations, meeting room technology, network equipment, and cabling Supporting endpoint management, monitoring, and security platforms Carrying out routine system maintenance, monitoring, and health checks Maintaining accurate asset registers, service records, and technical documentation Creating and maintaining knowledge base articles and standard operating procedures Providing remote support and occasional travel to US facilities when required Managing authorised access to CCTV systems and recorded footage in line with company policy, data protection, and audit requirements Actively contributing to improvements in IT services, processes, and user experience What we're looking for We're looking for someone with the right mindset as well as technical capability. You don't need to tick every box on day one - we value curiosity, integrity, and a willingness to learn. 5 GCSEs (or equivalent) at grade C/4 including English and Mathematics Formal IT qualification or equivalent hands on IT experience Experience supporting Windows desktop environments and Microsoft Office Customer facing IT support experience Strong troubleshooting and diagnostic skills Clear written and verbal communication High levels of discretion when handling sensitive or security related information Working knowledge of Microsoft Office 365 Ecosystem and service provisioning Exchange, Teams, SharePoint, Intune, Entra ID Licensing management Networking fundamentals (TCP/IP, DNS, DHCP) Active Directory, Windows Server and Group Policy Endpoint security principles and threat awareness Windows Autopilot and OS deployment Working pattern and flexibility 37 hours per week On site working required (10am-6pm) Flexibility to support incidents or maintenance outside standard hours when needed Occasional travel to the United States may be required; the role supports confidential and security sensitive work Our values This role requires a strong commitment to Luxfer's core values: Customer First, Integrity, Accountability, Innovation, Teamwork, and Personal Development. We're looking for someone who will live these values day to day- supporting colleagues, taking ownership, and continuously improving how we work. Why join Luxfer? Competitive salary and benefits package A stable, technically challenging environment with real world impact Exposure to both corporate and manufacturing IT Opportunities to build breadth and depth in your IT skillset A team that values professionalism, improvement, and developing people A role where initiative is encouraged and recognised If you're proactive, reliable, and ready to take the next step in your IT career, we'd love to hear from you. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you wish to request that your application be considered under the terms of our Guaranteed Interview Scheme, please explicitly state so in your CV and/or accompanying cover letter.

Job Objectives General maintenance of workstation equipment, end user support, and systems maintenance to include various end user services, computing devices, software, and peripherals. Tasks and Responsibilities Level 1 support for all hardware and software related problems including troubleshooting and resolution Monitor and process tickets / incidents Act as central point of contact as part of end user support Install, configure, administrate, and monitor end user devices, such as workstations, lap tops, and other mobile devices with different operating systems Maintain, configure, install, and monitor printers including centralized management soft ware Perform equipment install move add change operational processes as needed by the businesses Analyse and recommend new technology, upgrades, and services for end users Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including preparation and implementation of IT relocations Handle incoming support requests via phone, ticket system, and other channels as needed Participate in various IT and business projects Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable IT support for warehouse management (scanner and printers), where applicable Responsible for telephone and network socket patch management, where applicable Participation in the continuous improvement of existing and new helpdesk processes Collection and administration of documentation Education and Professional Experience 2 + years of help desk and/or IT field technician experience in support of a medium sized business (250 users or more) required Successfully completed relevant vocational training in the IT sector e.g., as an IT Specialist or System Electronics Technician etc., or a comparable qualification General Requirements Excellent written and verbal English with ability to effectively communicate with technical and non technical stakeholders Self starter with a problem solving mind to identify and solve technical issues Ability to work independently and within a team environment Conscientious with strong attention to detail Professional demeanor with a focus on providing excellent customer service Ability to compliantly follow procedures, standards and learn new tasks Good time management and organization skills with ability to meet competing deadlines and demands Specific Requirements Broad experience working in a diverse IT support environment Extensive knowledge about the PC as well as very good knowledge of the operating system Microsoft Windows Very good knowledge of Microsoft Office applications Work confidently with telecommunications technologies Basic knowledge of ADS and Group Policy Basic Experience with network protocols (e.g. LAN, WAN) Good knowledge in dealing with software distribution tools (e.g. MECM, Intune) Participation in the continuous improvement of new and existing Helpdesk processes Ensure proper documentation Foundational ITIL knowledge is preferred Flexibility and willingness to occasionally work outside regular office hours to support business needs Working Arrangements Please note that this is a full time position (40 hours per week) Monday to Friday. Flexibility is re quired. Hybrid working arrangement available. Travel Activity This role involves some business travel between the two Arthrex sites (Sheffield and Solihull). Compensation and Benefits Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays (pro rata), Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance. Equal Employment Opportunity All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics.

Sivara GmbH is seeking a specialist in ServiceNow, offering a salary of £109,500 per year. The ideal candidate will have expert proficiency in ServiceNow and demonstrate significant experience in Hardware Asset Management and Software Asset Management. Responsibilities include translating business requirements into scalable solutions and enforcing technical governance within agile environments. Strong documentation and leadership skills are essential in this role.

IT Support Assistant Join a Global Renewable Energy Business and Help Power the Future Office Location: Hessle, East Riding of Yorkshire Salary: £25,000 - £30,000 (DOE) Working Hours: 12.00pm - 8.00pm Monday - Friday (37.5 hours per week) - Onsite with possibility of remote working. Are you passionate about technology and enjoy solving problems? Do you want to build your IT career within a fast-growing global organisation that plays a key role in the renewable energy sector? We are looking for an enthusiastic and driven IT Support Assistant to join our Technology Team. This is an exciting opportunity to gain hands on experience across a diverse technology landscape while supporting colleagues and field-based technicians across the UK, Europe, North America, and beyond. As part of a growing international business, you'll be at the heart of ensuring our people remain connected, productive, and supported. Every day will bring new challenges and opportunities to learn, whether you're troubleshooting devices, supporting critical business applications, or helping deliver technology improvements that make a real difference to our operations worldwide. Why Join Us? Be part of a rapidly expanding global business operating within the renewable energy industry. Gain exposure to a wide range of technologies, platforms, and business systems. Support colleagues across multiple countries and time zones. Develop your technical and professional skills through hands on experience. Work closely with experienced technology professionals and contribute to exciting technology projects. Opportunity for flexible home working outside of standard UK office hours. About the Role This role is ideal for someone looking to accelerate their career in IT. You will provide first and second line support across endpoint devices, networking infrastructure, and business applications, ensuring our global workforce can operate efficiently and effectively. As our North American operations continue to grow, the role is designed to provide support coverage during US business hours, with working hours of 12:00pm - 8:00pm UK time. The position is primarily office-based, with opportunities for home working outside of standard office hours. Key Responsibilities Deliver first and second line technical support for laptops, mobile devices, printers, and peripheral equipment. Respond to incidents and service requests through our ticketing system, telephone, and remote support tools. Support our field-based technicians, helping resolve issues with mobile devices and specialist business applications. Install, configure, upgrade, and maintain Windows operating systems and software applications. Diagnose and resolve hardware, software, networking, and connectivity issues. Provision and remotely configure laptops and user accounts for new employees. Assist with employee onboarding and offboarding activities from a technology perspective. Support remote users with VPN, remote desktop, and connectivity troubleshooting. Maintain accurate IT asset records and technology documentation. Collaborate with the wider Technology Team on projects, improvements, and escalated support issues. Help maintain cyber security standards through patch management, anti virus administration, and adherence to security policies. What We Offer: 25 days annual leave (plus public bank holidays) Pension scheme Health insurance plan Supportive working environment Free on site parking What We're Looking For You will be someone who enjoys helping others, thrives on solving problems, and is eager to continuously learn and develop your skills. Essential Requirements IT apprenticeship, vocational qualification, or equivalent experience in an IT related discipline. Alternatively, a minimum of 2 years' experience in an IT support role. Good working knowledge of Windows operating systems and Microsoft 365. Understanding of fundamental networking concepts. Strong troubleshooting and analytical skills. Excellent communication and customer service abilities. A proactive attitude and willingness to learn.

IT Systems and End User Administrator (1 Year FTC) IMI plc We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone. We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport. Role Overview This role will support and manage in house IT systems including reviewing and administering the service desk, end user devices, and network services, ensuring high levels of availability, security, and effective operation of business critical applications, whilst being responsible for providing reliable end user support. The job holder will ensure that IT services are delivered in compliance with organisational policies and procedures, industry best practice, and relevant regulatory requirements. The role will work collaboratively with internal IT colleagues and external suppliers to resolve issues, maintain service standards, and support continuous improvement of IT systems and end user experience. Key Responsibilities Duties will include but not be limited to: Provide first line technical support to end users, including troubleshooting hardware and software issues, resolving password and access problems, and ensuring timely ticket resolution. Assist in maintaining network infrastructure by monitoring connectivity, performing routine checks on switches, routers, and wireless access points, and escalating complex issues as needed. Support the installation, configuration, and maintenance of servers, end user devices (desktops, laptops and mobile devices) and printers. Carry out routine system health checks and patch management under supervision. Perform basic security tasks such as user account provisioning, monitoring for unauthorised access, supporting antivirus and endpoint protection updates, and assisting with regular audits of security policies. Maintain accurate records of support activities, asset inventories, and changes to systems and security settings. Work closely with senior IT staff and third party suppliers to elevate issues, participate in team meetings, and contribute to continuous improvement initiatives. Maintain file and user security, permissions and security/administration tools in line with IMI PLCs policies and "Cyber Essential Plus" best practice. Administer the IT infrastructure, including Microsoft Active Directory, VMware Environment and Microsoft 365. Administer the back up system, ensuring appropriate business continuity and disaster recovery procedures and protocol. Critical Competencies for Success Excellent demonstrable knowledge of Windows 11, Windows Server (2019+), Microsoft Active Directory Domain Services, VMware vSphere, Microsoft 365, Cisco Network Switches and Wireless. Strong understanding of networking and how local IT networks are set up. Demonstrable experience deploying laptops/PCs with imaging tools and equipment to a standardised build. Demonstrable ability to demonstrate a positive attitude and work calmly under pressure. Demonstrable ability to form strong relationships with customers and colleagues and end users to ensure that they are delighted with the service. Flexibility with the ability to work to deadlines and the determination to see a job through to a satisfactory conclusion. Articulate communication skills, both written and verbal. Excellent organisational and planning skills, with practical knowledge of planning toolsets. Demonstrable desire to succeed, with the ability to work as part of a team or independently. High level of attention to detail. Desirable Competencies for Success Knowledge of Vulnerability and Patch Management Systems, Application deployments, Backup Solutions, Storage Area Network solutions, Endpoint Protection Systems and MDM Solutions. Experience of creating and maintaining IT documentation. Knowledge of the Cyber Essentials Plus scheme, ISO27001, or UK MoD requirements. IMI is an inclusive employer; diversity is very important to us, and we want to receive applications from people from all backgrounds.

Role Overview We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. Key Responsibilities Provide onsite and remote IT support for end users. Troubleshoot hardware, software, network, and connectivity issues. Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Manage user accounts, device deployments, and Windows 10/11 migrations. Monitor and support network infrastructure, servers, and connected devices. Handle incidents and service requests through ticketing systems such as ServiceNow and Remedyforce. Act as an escalation point for complex technical issues and ensure timely resolution. Maintain IT documentation and support operational improvement initiatives. Required Skills & Experience Proven experience in IT Support, Desktop Support, or Infrastructure Support roles. Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and Azure. Experience with VMware, Citrix, ServiceNow, Salesforce, or similar enterprise tools. Solid understanding of networking concepts and IT infrastructure. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Preferred Experience supporting enterprise or manufacturing environments. Exposure to network migrations, infrastructure projects, and device lifecycle management. Be part of a high-impact, detail-driven team within a global organization Work with cutting-edge asset security and compliance processes Opportunity to create and implement meaningful operational improvements

Role Overview We are seeking an experienced IT Systems & Support Specialist to provide onsite and remote technical support across enterprise environments. The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. Key Responsibilities Provide onsite and remote IT support for end users. Troubleshoot hardware, software, network, and connectivity issues. Support Microsoft 365, Active Directory, Azure, VMware, and Citrix environments. Install, configure, and maintain desktops, laptops, mobile devices, and peripherals. Manage user accounts, device deployments, and Windows 10/11 migrations Monitor and support network infrastructure, servers, and connected devices. Handle incidents and service requests through ticketing systems such as ServiceNow and Remedyforce. Act as an escalation point for complex technical issues and ensure timely resolution. Maintain IT documentation and support operational improvement initiatives. Required Skills & Experience Proven experience in IT Support, Desktop Support, or Infrastructure Support roles. Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and Azure. Experience with VMware, Citrix, ServiceNow, Salesforce, or similar enterprise tools. Solid understanding of networking concepts and IT infrastructure. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication and customer service skills. Preferred Experience supporting enterprise or manufacturing environments. Exposure to network migrations, infrastructure projects, and device lifecycle management. Be part of a high-impact, detail-driven team within a global organization Work with cutting-edge asset security and compliance processes Opportunity to create and implement meaningful operational improvements Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?

The Opportunity - Studio Systems Engineer At ICHI, our creative output relies on a seamless, highly functional technical infrastructure. We are looking for a forward-thinking Studio Systems Engineer to provide strategic oversight for ICHI's business technology and IT needs, with a laser focus on project delivery and our creative production pipeline. Working from either our London or Brighton offices, this isn't just a standard tech support role, it is a specialist role. You will be the definitive bridge between our creative ambitions and our technical capabilities. You will be responsible for representing UK technical needs on a global scale, designing the infrastructure in alignment with global guidelines and collaborating with the central infra team to support our teams, and anticipating production bottlenecks before they happen. You will blend deep technical intuition with operational rigour to ensure our internal staff and external freelancers have the perfect foundation to do their best work. You will have significant reach across the agency, shaping how we work from a technological standpoint. At ICHI, we value those who take ownership of the technical pipeline, bridging the gap between high-level IT strategy and on-the-ground creative production to build a best-in-class technical environment. At ICHI (part of Keywords Studios), we know a diverse workforce only elevates the great work we do. As such, we are an equal opportunities employer and we take diversity and inclusion seriously. Studio Systems Engineer - The Impact You'll Make Strategic Infrastructure & Pipeline Optimisation: Create and implement the technical infrastructure with guidance from our central infra team to support ICHI UK project delivery. You won't just maintain systems; you will proactively identify bottlenecks in the creative production pipeline (such as file rendering, collaborative proofing, and asset management) and develop solutions to streamline workflows from brief to delivery. Global Alignment & Transformation: Work with Operations leadership to act as the voice for the UK team's specialist technical needs, from a tooling and equipment level, at a global alignment level. You will help to coordinate seamlessly with North American operations teams to align global technical needs, ensuring NA creatives can easily access UK systems and projects. IT Collaboration & Strategy: Collaborate with the wider global IT team to manifest long-term infrastructure strategies, including server archival and remote-work hardware standards. You will assess creative needs and translate them into actionable IT requirements, like faster server connections or efficient permission alterations. Security & Asset Management: Help develop a multi-tiered approach to infosec compliance. You will ensure strict compliance with project requirements. You will also hold strategic oversight and auditing responsibilities for production kits across our Brighton and Holborn sites. By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at What You Bring to ICHI Technical Foresight: You are focused on technical future planning to actively support and evolve production workflows. Production Experience: Several years of experience in game development or digital agencies, with a proven track record of supporting complex production pipelines across gameplay capture, CG, and video editing workflows. Deep Tool Knowledge: You possess a strong understanding of production tools such as Parsec, Perforce, Unreal Engine, Maya, Blender, Davinci, Frame.IO, Adobe suite, and you know how to implement them into larger production systems. Engine & Code Familiarity: You have extensive experience working with proprietary engines like Snowdrop, and a basic understanding of coding to troubleshoot Visual Studio issues. You are comfortable installing and troubleshooting complex game engine builds, and creating supporting The "Proactive" Mindset: You anticipate project needs, building/auditing kit and manage VLAN setups before they become blockers. Technical & Professional Requirements Proven experience in complex project setups, including the physical preparation of machines, identifying required kit specs, and the installation of capture/cine builds and specific project software. Confidence in collaborating on comprehensive IT support with our central IT team, including submitting, triaging, and escalating IT tickets for the team. Experience efficiently onboarding and offboarding freelancers, managing user access/permissions in alignment with central IT, setting up test/dev kits, and handling server file storage. Ability to execute complex build appraisals, provide ongoing in-engine technical support, and liaise directly with client or developer tech teams. Demonstrated experience in leveraging AI and machine learning to build automations that measurably improve production pipeline efficiencies, specifically around creative workflows such as file rendering, collaborative proofing, and asset management would be a bonus. You are a confident communicator and a natural conduit between departments, comfortable dealing with internal teams needs on a day to day basis. Ability to distill complex infrastructure requirements into clear, actionable insights, ensuring key stakeholders and decision-makers are empowered to make informed decisions. Flexible Working - hybrid home and office working, Working Abroad Policy and Summer Hours. Company Pension Scheme BUPA Private Healthcare Income Protection Cover Life Assurance Employee Assistance Programme (EAP) Team Social Events Employee Schemes - Tech Scheme, Electric Car Scheme, Cycle Scheme Training Role Information: EN Studio: ICHI Location: Europe, United Kingdom, London Area of Work: Marketing Service: Engage Employment Type: Permanent Working Pattern: Full Time, Hybrid