IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
26/06/2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
1st Line IT Support Tamworth (5 days on site) £24,000 - £26,000 + Training + Progression + Benefits Are you a customer focused IT professional looking to develop your career in a fast paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing. The ideal candidate will have strong communication skills, a problem solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support. The Role First point of contact for IT service requests via phone, email and ticketing tools Troubleshoot hardware and software issues at first line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests The Person Previous experience in an IT support or service desk role (desirable) Strong communication and customer service skills Basic knowledge of IT systems, hardware and software Organised with good attention to detail Keen to learn and develop technical skills Reference Number: BBBH275922 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
26/06/2026
Full time
1st Line IT Support Tamworth (5 days on site) £24,000 - £26,000 + Training + Progression + Benefits Are you a customer focused IT professional looking to develop your career in a fast paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing. The ideal candidate will have strong communication skills, a problem solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support. The Role First point of contact for IT service requests via phone, email and ticketing tools Troubleshoot hardware and software issues at first line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests The Person Previous experience in an IT support or service desk role (desirable) Strong communication and customer service skills Basic knowledge of IT systems, hardware and software Organised with good attention to detail Keen to learn and develop technical skills Reference Number: BBBH275922 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
AI Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR530The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.
26/06/2026
Full time
AI Business AnalystApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR530The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.
AI Business Analyst (12 month FTC)Applylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR531The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with deep expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core.This role is a 12 month fixed term contract. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.
26/06/2026
Full time
AI Business Analyst (12 month FTC)Applylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR531The Value of Active Minds About Jupiter Jupiter is one of the UK's leading investment management companies with just under 500 employees and £54 billion worth of assets under management (as at 31st December 2025). Jupiter provides investment services to individual and institutional investors through mutual funds (UK unit trusts, Luxembourg SICAVs and Dublin OEICs), separately managed accounts and sub-advised funds. Jupiter has experienced a period of international growth with offices open in EMEA and APAC.The majority of our employees are based in our London office located just minutes from Victoria station which provides stair-free access from both the Underground's Victoria line and National Rail platforms, as well as limited road crossings to the Jupiter office. Our London office was designed to encourage employees to live active, healthy lives with floor-to-ceiling windows that allow for greater natural light and the benefit of a private balcony, table tennis room, cycle storage and on-site shower and locker facilities. The short distance to Green Park and St James' Park also provides employees with a natural space to relax during their lunch break and a healthy alternative to office-based meetings.We offer our UK employees a 3:2 hybrid working arrangement where Tuesdays, Thursdays and a third day of your choice are worked from the office. The other two days may be worked from home. This facilitates collaboration and allows employees to maximise productivity whilst maintaining a healthy work/life balance. Background The AI & Automation team at Jupiter plays a pivotal role in transforming business processes across the organisation to make them more efficient, auditable, and scalable. The team, comprising developers, analysts, and automation specialists, supports projects from initial discovery through to delivery and maintenance, leveraging technologies and workflow platforms to drive digital transformation. We are looking for a Business Analyst with deep expertise in asset management to drive AI initiatives. The role will involve supporting the development of bespoke AI solutions, assessing and onboarding AI service providers, and contributing to the enhancement and implementation of Jupiter's AI governance framework.This is an exciting opportunity to contribute to organisational change with frontier technologies. Successful candidates will be given the freedom to experiment with AI tooling to creatively solve automation problems and design new workflows with AI at their core.This role is a 12 month fixed term contract. Key Responsibilities AI Review & Discovery Conduct structured AI temperature checks across all business functions: assessing current AI usage, tool fit, and adoption readiness Work with teams across the organisation to capture requirements, validate use cases and assess feasibility, risks and value Identify whether teams are using the right tooling (i.e. Claude, ChatGPT, AI built-in to software products, or other) and flag gaps, risks or opportunities Build and maintain a clear view of AI activity across the firm, feeding structured insight into the AI roadmap Workflow Analysis & Use Case Development Map and analyse current and target processes to identify where AI can enhance insight, efficiency or decision support while maintaining required human oversight Prioritise use cases that deliver meaningful time savings, quality improvements or cognitive load reduction for high-value roles Assist in the design, testing and evaluation of AI tools, including prompt design, data inputs, controls, transparency requirements and oversight checkpoints Identify and document case studies where AI has delivered measurable value, contributing to the business case for continued investment Rollout & Adoption Provide hands-on embedding support, sitting with teams across the business to implement AI tools in their day-to-day workflows Deliver training sessions and produce accessible, practical materials for non-technical users across all functions Build reusable assets including prompt libraries, skills, quick reference guides and resources for the AI programme hub Support users in understanding AI capabilities, limitations, oversight obligations and safe use practices Governance & Compliance Support the implementation and adoption of AI solutions ensuring alignment with Jupiter's AI Framework and regulatory expectations Produce clear documentation including requirements, process maps, risk considerations, user guides and governance artefacts Collaborate with developers, IT, compliance and risk to ensure AI solutions meet business needs, integrate effectively with existing platforms and follow data governance standards Where required, lead RFPs and assist Procurement, Legal and Risk by gathering supplier information and supporting due diligence Help define KRIs, dashboards and MI that track AI risks, incidents, supplier status, usage and training coverage Stakeholder Engagement & Communication Communicate progress, risks and insights clearly to stakeholders at all levels, advocating for responsible and value-driven AI adoption across the organisation Facilitate workshops and present findings and recommendations to groups across the business Collaborate with the AI Transformation Lead to prepare updates for senior stakeholders. Actively keep pace with developments in AI: staying informed on model capabilities, emerging tools, regulatory changes and industry trends, and able to translate these into meaningful opportunities or risks for the business Desired Skills / Experience Essential 3+ years of experience as a Business Analyst, Process Analyst or transformation consultant, with exposure to a range of business functions or equivalent demonstrated depth in AI tooling and adoption Practical, working knowledge of AI productivity tools such as Claude or ChatGPT, with an understanding of their strengths, limitations and the techniques required to overcome challenges such as hallucinations, prompt sensitivity and data handling constraints A natural AI advocate: confident promoting responsible adoption, educating stakeholders and helping build a culture that understands both the opportunities and the obligations of AI Strong stakeholder engagement and communication skills, with the ability to translate technical concepts into clear business value for non-technical audiences Experience facilitating workshops and presenting to groups across different seniority levels Hands-on experience supporting technology or data-driven transformation projects, preferably involving AI, analytics or digital tooling Strong understanding of business process design, mapping and re-engineering, ideally with BPMN 2.0 exposure Experience with process and solution design tools such as IBM Blueworks, Lucidchart or Visio Demonstrated ability to support delivery from requirements through testing and adoption, ensuring solutions are well governed and business ready Proactive interest in the evolving regulatory landscape for AI, including data protection, conduct considerations and emerging AI-specific requirements such as the EU AI Act and FCA expectations Genuine interest in AI governance and control design. Able to translate regulatory and internal policy expectations into practical controls, design choices and documentation. Organised, analytical and proactive, with strong problem-solving and prioritisation skills Desirable Experience working across a broad range of business functions in an asset management or investment management firm, rather than a single team or desk Familiarity with asset management platforms such as Aladdin, or data platforms such as Snowflake Experience delivering training or change management programmes for non-technical users in a regulated environment Previous experience where a clean, structured handover to a permanent team was a core deliverable Familiarity with system design and integration concepts such as APIs, webhooks and MCP servers, with sufficient technical fluency to reason about how AI tools connect to existing systems and where the integration boundaries sit Track record of building reusable assets such as prompt libraries, playbooks or governance documentation as part of an AI or technology programme Genuine enthusiasm for AI and emerging technology. Actively experiments with new tools, follows developments in the space, and translates that curiosity into practical ideas for the business Additional Role Details This role is subject to the Conduct Rules set by the FCA. Don't meet every requirement? At Jupiter we are dedicated to building a diverse and inclusive workplace, so if you are interested in this role, but don't think your experience aligns perfectly with every listed requirement in the job description, we would encourage you to apply. You may be the right person for this role.
This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively. The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality. Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends. Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can't be resolved to appropriate teams to meet to the needs of our customers. What will you be doing? Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service. Support and assist with the operation of the IT Counter/Service Desk, providing a 'white glove' service for students and staff on Temple Quarter campus Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and elevate complex issues to other teams when necessary. Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently. Identify recurring incidents and collaborate with colleagues to implement solutions. Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation. Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes. Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues. Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans. Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets. Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues on the team. Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices. You should apply if Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience. Experience in customer-facing role(s) Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role. Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues. Customer-focused with outstanding communication and interpersonal skills. Proficiency in using IT service management tools and knowledge base software. Ability to work effectively in a team-oriented, fast-paced environment. NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject OR prior relevant work experience at this level. Knowledge of ITIL frameworks, processes, and methodologies and ideally certification. Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications) Additional information Grade: G School/Unit: IT Services Shift pattern: Shifts will include some weekend working This advert will close at 23:59 UK time on Monday 6th July
25/06/2026
Full time
This role will be onsite 5 days a week at the University's flagship Temple Quarter Enterprise Campus - you will be front and centre, a visible and trusted presence for students, staff and visitors in one of the most dynamic environments in higher education. Delivering first class in-person IT support to a diverse campus community, both proactively & reactively. The Service Desk are seeking enthusiastic Service Desk Analysts who can efficiently deliver IT support services, through providing excellent customer service and first line technical support, actively working to anticipate user needs and promoting self-service to improve overall service quality. Being a recognisable, approachable presence across the campus, building relationships with users and stakeholders, operating as part of a four person rota that provides coverage across weekdays and weekends. Providing first line support, including computer hardware, peripherals, audiovisual, system access & software. Aiming to resolve tickets at the first point of contact, seeking input on more complex tickets from team members and allocating tickets that can't be resolved to appropriate teams to meet to the needs of our customers. What will you be doing? Serve as the initial point of contact for all inquiries and support requests from customers, following agreed procedures to provide efficient and excellent customer and technical support service. Support and assist with the operation of the IT Counter/Service Desk, providing a 'white glove' service for students and staff on Temple Quarter campus Investigate and resolve incidents and service requests within pre-determined limits, proactively seek out advice from more senior colleagues to develop knowledge and understanding and elevate complex issues to other teams when necessary. Promote and encourage self-service options, including knowledge base articles and user guides, to empower customers to resolve common issues independently. Identify recurring incidents and collaborate with colleagues to implement solutions. Log, track, and manage incidents and service requests using the appropriate tool, including identifying any gaps or shortfalls in data collected, to ensure accurate and timely documentation. Plan and organise own activities to achieve service delivery targets, undertaking the prioritisation and triage incidents based on urgency and impact, following agreed incident management processes. Contribute to the creation and maintenance of a comprehensive knowledge base, identifying gaps and documenting solutions to common issues for reference by customers and colleagues. Keep end-users informed about the progress of any incident or request they are involved in, liaising with management to devise any wider communication plans. Promote IT security policies and guidelines, assisting customers in translating and adopting practices to protect data and assets. Advise and gain the support of other University colleagues to contribute to service delivery and assist in the training of new colleagues on the team. Identify opportunities for continuing personal development, proactively remaining up to date with the latest advancements in digital technology and industry best practices. You should apply if Some experience in IT service management working in a 1st line IT Service Desk or service orientated support team role along with desk-side support experience. Experience in customer-facing role(s) Excellent analytical, problem-solving, and strategic-thinking abilities applied in a support role. Technical knowledge of desktop software, operating systems and/or hardware in common use with the ability to develop this with input from other colleagues. Customer-focused with outstanding communication and interpersonal skills. Proficiency in using IT service management tools and knowledge base software. Ability to work effectively in a team-oriented, fast-paced environment. NVQ Level 3 or HNC in a relevant technical subject or 'A' Levels including a STEM subject OR prior relevant work experience at this level. Knowledge of ITIL frameworks, processes, and methodologies and ideally certification. Certification in technical support and administration (e.g. SDI Service Desk Analyst, CompTIA A+, relevant Microsoft certifications) Additional information Grade: G School/Unit: IT Services Shift pattern: Shifts will include some weekend working This advert will close at 23:59 UK time on Monday 6th July
1st Line IT Support Tamworth (5 days on-site) 24,000 - 26,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing. The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support. The Role: First point of contact for IT service requests via phone, email and ticketing tools Troubleshoot hardware and software issues at first-line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests The Person: Previous experience in an IT support or service desk role (desirable) Strong communication and customer service skills Basic knowledge of IT systems, hardware and software Organised with good attention to detail Keen to learn and develop technical skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
24/06/2026
Full time
1st Line IT Support Tamworth (5 days on-site) 24,000 - 26,000 + Training + Progression + Benefits Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing. The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support. The Role: First point of contact for IT service requests via phone, email and ticketing tools Troubleshoot hardware and software issues at first-line level Escalate complex issues to appropriate teams Maintain accurate ticket records and documentation Support user account management and access requests The Person: Previous experience in an IT support or service desk role (desirable) Strong communication and customer service skills Basic knowledge of IT systems, hardware and software Organised with good attention to detail Keen to learn and develop technical skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
23/06/2026
Seasonal
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract £150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills • IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• IOS and android device setup and support• Microsoft Office 2010 and above• Printer Support• Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
About The Role Why choose us? BRUSH Group BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The ERP Specialist is responsible for ensuring the stability, usability, and continuous improvement of BRUSH Group's ERP platforms-primarily Sage X3, with exposure to Business Central. Working closely with Business Process Owners, the role delivers functional support, incident resolution, configuration management, and data integrity across the full ERP landscape. The postholder serves as a subject matter expert in Sage X3, supporting users across Finance, Supply Chain, Manufacturing, Distribution, and Commercial functions. The role ensures strong application governance, maintains high quality documentation, manages user access and security, and supports integrations and reporting to enable efficient business operations. Key Responsibilities Provide 1st and 2nd line functional support for Sage X3 and Business Central. Diagnose and resolve application issues, performing root cause analysis and implementing corrective actions. Manage incidents and service requests through the ITSM tool (Jira/Service Desk) in line with SLAs. Coordinate ERP cases with external Managed Service partners. Maintain clear and accurate support documentation. Support testing activities, including test scripts, UAT coordination, and validation of fixes and enhancements. Support data imports (templates, staging, validation) and maintain data accuracy. Assist with SEI BI reporting requirements. What are we looking for SQL skills X3 System Administration Experience in software development life cycles Experience in analysing and manipulating data/spreadsheets. Experience in documenting processes, specifications, policies, standards Understanding of governance and internal controls Familiarity with ALM practices. Business Central System Administration What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.
23/06/2026
Full time
About The Role Why choose us? BRUSH Group BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role? The ERP Specialist is responsible for ensuring the stability, usability, and continuous improvement of BRUSH Group's ERP platforms-primarily Sage X3, with exposure to Business Central. Working closely with Business Process Owners, the role delivers functional support, incident resolution, configuration management, and data integrity across the full ERP landscape. The postholder serves as a subject matter expert in Sage X3, supporting users across Finance, Supply Chain, Manufacturing, Distribution, and Commercial functions. The role ensures strong application governance, maintains high quality documentation, manages user access and security, and supports integrations and reporting to enable efficient business operations. Key Responsibilities Provide 1st and 2nd line functional support for Sage X3 and Business Central. Diagnose and resolve application issues, performing root cause analysis and implementing corrective actions. Manage incidents and service requests through the ITSM tool (Jira/Service Desk) in line with SLAs. Coordinate ERP cases with external Managed Service partners. Maintain clear and accurate support documentation. Support testing activities, including test scripts, UAT coordination, and validation of fixes and enhancements. Support data imports (templates, staging, validation) and maintain data accuracy. Assist with SEI BI reporting requirements. What are we looking for SQL skills X3 System Administration Experience in software development life cycles Experience in analysing and manipulating data/spreadsheets. Experience in documenting processes, specifications, policies, standards Understanding of governance and internal controls Familiarity with ALM practices. Business Central System Administration What's in it for you? Competitive salary Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles) Flexible and Hybrid working options (role dependant) Life insurance - 4 x annual salary Enhanced Company Pension scheme 24/7 free and confidential Employee Assistance Programme GP24 Service - Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions. BRUSHRewards - Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself. Family friendly policies including Enhanced Maternity/Paternity Bike2work scheme Long Service Awards Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract 150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
22/06/2026
Seasonal
IT Service Desk Analyst Chester-le-Street - Fully Onsite Up to 12 Week Contract 150+ per day(umbrella) One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a temporary contract, which could last up to 12 weeks. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a busy service desk, with the shifts starting at either 6:30am or 4pm You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills IT Service Call Management Remote service Active directory Administration Understanding of TCP/IP, DHCP and DNS. IOS and android device setup and support Microsoft Office 2010 and above Printer Support Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity.
1st/2nd Line IT Service Desk Engineer - Gloucester- Up to £29,000 I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
22/06/2026
Full time
1st/2nd Line IT Service Desk Engineer - Gloucester- Up to £29,000 I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
1st/2nd Line IT Service Desk Engineer - Gloucester- Up to £29,000 I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression. Apply Below! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
22/06/2026
Full time
1st/2nd Line IT Service Desk Engineer - Gloucester- Up to £29,000 I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills: O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits of the company/role include: Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunties for career progression. Apply Below! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
IT Support Technician Location - Dewsbury We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a IT Support Technician to work alongside our IT team based out of Dewsbury. You will be responsible for all the first line support, as well as assisting the IT service desk with 2nd line support. This role will allow the successful candidate to upskill and develop with the team and the company. Please note this role will include frequent travel across the UK to all of our depots. Benefits A competitive basic salary & package Great health and well-being packages A great pension scheme Key Responsibilities Support end users via the helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds & repairs Administration of the mobile phone suite. What You Need Experience of building and repairing laptops Prior experience of working on both 1st and 2nd line support Stakeholder management skills Ability to work independently Able to travel across the UK
21/06/2026
Full time
IT Support Technician Location - Dewsbury We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders. We are currently looking for a IT Support Technician to work alongside our IT team based out of Dewsbury. You will be responsible for all the first line support, as well as assisting the IT service desk with 2nd line support. This role will allow the successful candidate to upskill and develop with the team and the company. Please note this role will include frequent travel across the UK to all of our depots. Benefits A competitive basic salary & package Great health and well-being packages A great pension scheme Key Responsibilities Support end users via the helpdesk tools and telephone Configuration and implementation of hardware and software Liaise with third party software and hardware support companies Contribute to the development and documentation of solutions, processes and procedures Laptop builds & repairs Administration of the mobile phone suite. What You Need Experience of building and repairing laptops Prior experience of working on both 1st and 2nd line support Stakeholder management skills Ability to work independently Able to travel across the UK
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology. We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development. We are looking for an understanding of user account management within a Microsoft environment. We need an understanding of Office 365 Administration. We need experience in or awareness of ITIL. We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as FreshService or ServiceNow. We need experience in or awareness of supporting cloud technologies. We need experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial. Responsibilities We will be the first point of contact for IT across the business. We will provide 1st and 2nd line IT support. We will work to fully understand customer needs and help drive issues to a successful conclusion. We will log and manage incidents and tickets within ITSM platforms. We will support user account management within a Microsoft environment. We will support Office 365 administration. We will support the employee lifecycle, including starters, movers, and leavers. We will support cloud technologies and mobile device technologies. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow Temporary IT Support Analyst on a 3 month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.
21/06/2026
Full time
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or someone who can demonstrate a passion for supporting customers through technology. We need an analytical mind, strong communication skills, a positive attitude, personal drive, and a desire for personal development. We are looking for an understanding of user account management within a Microsoft environment. We need an understanding of Office 365 Administration. We need experience in or awareness of ITIL. We need experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We need experience in or awareness of incident/ticket logging systems and ITSM platforms such as FreshService or ServiceNow. We need experience in or awareness of supporting cloud technologies. We need experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be beneficial. Responsibilities We will be the first point of contact for IT across the business. We will provide 1st and 2nd line IT support. We will work to fully understand customer needs and help drive issues to a successful conclusion. We will log and manage incidents and tickets within ITSM platforms. We will support user account management within a Microsoft environment. We will support Office 365 administration. We will support the employee lifecycle, including starters, movers, and leavers. We will support cloud technologies and mobile device technologies. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow Temporary IT Support Analyst on a 3 month contract in Abingdon. Onsite working with the possibility of 1 day per week remote. Working hours across three shift patterns.
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or with a strong passion for supporting customers through technology. We need an analytical mindset, strong communication skills, and a positive attitude. We expect exceptional personal drive and a strong desire for personal development. We require an understanding of user account management within a Microsoft environment. We require an understanding of Office 365 administration. We value experience in or awareness of ITIL. We value experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We value experience in or awareness of Incident/Ticket Logging Systems and ITSM platforms such as FreshService or ServiceNow. We value experience in or awareness of supporting cloud technologies. We value experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be advantageous. Responsibilities We act as the first point of contact for IT support across the business. We seek to understand customer needs fully and work to achieve successful outcomes. We provide support for user account management within a Microsoft environment. We assist with Office 365 administration. We log and manage incidents and tickets using ITSM platforms. We support the employee lifecycle, including starters, movers, and leavers, from an IT perspective. We provide support for cloud technologies. We provide support for mobile device technologies. We contribute to a customer-focused service desk environment and maintain high service standards. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow More We are offering a 3-month temporary IT Service Desk Analyst contract based in Abingdon, with onsite working and the potential for one day per week working from home. This is an opportunity to join a leading specialist consultancy firm through our recruitment partnership, where customer service, personal development, and a positive team culture are highly valued. Working hours are flexible across several shift patterns, and this role offers a career-defining opportunity with room for progression and development.
21/06/2026
Full time
Salary: £? - ? per year Requirements We are looking for someone with previous experience in a similar IT Service Desk or 1st Line IT Support role, or with a strong passion for supporting customers through technology. We need an analytical mindset, strong communication skills, and a positive attitude. We expect exceptional personal drive and a strong desire for personal development. We require an understanding of user account management within a Microsoft environment. We require an understanding of Office 365 administration. We value experience in or awareness of ITIL. We value experience in or awareness of supporting the employee lifecycle, including starters, movers, and leavers, within an IT environment. We value experience in or awareness of Incident/Ticket Logging Systems and ITSM platforms such as FreshService or ServiceNow. We value experience in or awareness of supporting cloud technologies. We value experience in or awareness of mobile device technologies. Microsoft certifications such as MS-900, AZ-900, AI-900, or SC-900 would be advantageous. Responsibilities We act as the first point of contact for IT support across the business. We seek to understand customer needs fully and work to achieve successful outcomes. We provide support for user account management within a Microsoft environment. We assist with Office 365 administration. We log and manage incidents and tickets using ITSM platforms. We support the employee lifecycle, including starters, movers, and leavers, from an IT perspective. We provide support for cloud technologies. We provide support for mobile device technologies. We contribute to a customer-focused service desk environment and maintain high service standards. Technologies AI Cloud Support ITIL ITSM Mobile Office 365 ServiceNow More We are offering a 3-month temporary IT Service Desk Analyst contract based in Abingdon, with onsite working and the potential for one day per week working from home. This is an opportunity to join a leading specialist consultancy firm through our recruitment partnership, where customer service, personal development, and a positive team culture are highly valued. Working hours are flexible across several shift patterns, and this role offers a career-defining opportunity with room for progression and development.
IT Technician (1st Line Support School Environment) Reading 26,403 - 28,142 + SEN Allowance 1500 + Local Government Pension + Generous Holidays + Free Parking + Wellbeing Support + Ongoing Training & Development Do you have experience providing first-line IT support and want a role where you can make a genuine difference every day? Are you looking to develop your technical skills within a supportive school environment that invests in its people, offers excellent benefits and provides outstanding long-term stability? This is an exciting opportunity to join a thriving and forward-thinking specialist school that is committed to providing an exceptional learning environment for over 220 pupils with additional needs. As part of a successful Multi-Academy Trust, the school combines outstanding facilities with a collaborative culture where every member of staff plays an important role in supporting both colleagues and students. Working alongside an experienced IT Manager, you'll become the first point of contact for IT support across the school, ensuring staff and students have access to reliable technology that enables learning every day. This is a varied role where you'll gain exposure to Microsoft 365, Active Directory, Entra ID, end-user devices, AV equipment and specialist educational technology, making it an excellent opportunity to continue developing your career in IT. You'll provide first-line technical support, manage service desk tickets, install and configure hardware, support classroom technology and assist with maintaining the school's IT infrastructure. You'll also play a key role in onboarding new staff, maintaining asset registers and supporting IT projects across the site. The ideal candidate will have previous first-line IT support experience and be looking to build a long-term career within a friendly, supportive and fast-paced environment. Previous experience within education would be beneficial but is by no means essential. This is a fantastic opportunity to join a well-established organisation offering excellent work-life balance, a generous pension scheme, ongoing professional development and the chance to use your technical skills to positively impact the lives of young people every day. The Role Provide first-line IT support to staff and students Manage and respond to service desk tickets Install, configure and maintain desktops, laptops, tablets and peripherals Support Microsoft 365, Entra ID and Active Directory user administration Maintain IT assets, software licences and hardware inventory Provide AV support for assemblies, events and specialist classroom equipment Monday to Friday, 37 hours per week The Person Previous experience in first-line IT support Strong customer service and communication skills Experience supporting Windows devices and Microsoft 365 environments Organised with excellent problem-solving ability Able to prioritise workload and work independently Looking to develop a long-term career within IT Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
18/06/2026
Full time
IT Technician (1st Line Support School Environment) Reading 26,403 - 28,142 + SEN Allowance 1500 + Local Government Pension + Generous Holidays + Free Parking + Wellbeing Support + Ongoing Training & Development Do you have experience providing first-line IT support and want a role where you can make a genuine difference every day? Are you looking to develop your technical skills within a supportive school environment that invests in its people, offers excellent benefits and provides outstanding long-term stability? This is an exciting opportunity to join a thriving and forward-thinking specialist school that is committed to providing an exceptional learning environment for over 220 pupils with additional needs. As part of a successful Multi-Academy Trust, the school combines outstanding facilities with a collaborative culture where every member of staff plays an important role in supporting both colleagues and students. Working alongside an experienced IT Manager, you'll become the first point of contact for IT support across the school, ensuring staff and students have access to reliable technology that enables learning every day. This is a varied role where you'll gain exposure to Microsoft 365, Active Directory, Entra ID, end-user devices, AV equipment and specialist educational technology, making it an excellent opportunity to continue developing your career in IT. You'll provide first-line technical support, manage service desk tickets, install and configure hardware, support classroom technology and assist with maintaining the school's IT infrastructure. You'll also play a key role in onboarding new staff, maintaining asset registers and supporting IT projects across the site. The ideal candidate will have previous first-line IT support experience and be looking to build a long-term career within a friendly, supportive and fast-paced environment. Previous experience within education would be beneficial but is by no means essential. This is a fantastic opportunity to join a well-established organisation offering excellent work-life balance, a generous pension scheme, ongoing professional development and the chance to use your technical skills to positively impact the lives of young people every day. The Role Provide first-line IT support to staff and students Manage and respond to service desk tickets Install, configure and maintain desktops, laptops, tablets and peripherals Support Microsoft 365, Entra ID and Active Directory user administration Maintain IT assets, software licences and hardware inventory Provide AV support for assemblies, events and specialist classroom equipment Monday to Friday, 37 hours per week The Person Previous experience in first-line IT support Strong customer service and communication skills Experience supporting Windows devices and Microsoft 365 environments Organised with excellent problem-solving ability Able to prioritise workload and work independently Looking to develop a long-term career within IT Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
1st Line Support 6Mth Contract 100% on-site in Windsor - UK ONLY 21.79 p/h Umbrella Start ASAP DBS check Required Your new company You'll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards. Your new role As a 1st / 2nd Line Support, you'll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you'll predominantly provide helpdesk-based support. You'll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you'll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases. This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you're looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope. What you'll need to succeed Experience in a 1st or 2nd Line Support / Service Desk role Good working knowledge of Microsoft 365, including user account setup and troubleshooting Office applications Experience with Windows operating systems Hands-on experience with hardware and imaging / desktop build processes A strong willingness to learn and expand technical skills in a supportive team environment Ability to follow structured processes while supporting a large-scale rollout Strong communication skills and a professional, self-aware approach Comfortable working in care home environments, including around vulnerable adults What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
18/06/2026
Contractor
1st Line Support 6Mth Contract 100% on-site in Windsor - UK ONLY 21.79 p/h Umbrella Start ASAP DBS check Required Your new company You'll be joining a well-established organisation supporting a large-scale rollout of new security software across its network. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and maintaining high standards. Your new role As a 1st / 2nd Line Support, you'll play a key role in supporting the rollout of Imprivata security software across multiple care home sites. Working as part of a small, close-knit team, you'll predominantly provide helpdesk-based support. You'll handle tickets, support users within a Microsoft 365 environment, and assist with account setup, troubleshooting, and resolving issues across the Office suite. Alongside this, you'll support desktop builds, imaging, and system deployments, as well as assisting field engineers during installation phases. This role offers an excellent opportunity for someone who is curious, proactive, and eager to learn, particularly if you're looking to gain exposure to more technical work beyond a traditional helpdesk environment. The team are keen to bring in someone who wants to develop their skillset and get involved in a wide range of technologies, rather than being restricted to a narrow scope. What you'll need to succeed Experience in a 1st or 2nd Line Support / Service Desk role Good working knowledge of Microsoft 365, including user account setup and troubleshooting Office applications Experience with Windows operating systems Hands-on experience with hardware and imaging / desktop build processes A strong willingness to learn and expand technical skills in a supportive team environment Ability to follow structured processes while supporting a large-scale rollout Strong communication skills and a professional, self-aware approach Comfortable working in care home environments, including around vulnerable adults What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
11169CA £200 per day Horsham £200/Day Inside IR35 3 Months - Could go long term IT Support Technician (1st / 2nd Line Support) We are looking for a Temporary IT Support Technician to provide 1st and 2nd line support to internal users across the business. The successful candidate will be responsible for troubleshooting hardware, software, desktop, mobile device, and Microsoft Office issues, providing support via phone, email, remote access, and face-to-face interactions. You will log and manage incidents, resolve technical issues where possible, and elevate more complex problems when required. Key Skills & Experience: Previous experience in an IT Service Desk, Helpdesk, or IT Support role Good knowledge of Windows PCs, laptops, mobile devices, and Microsoft Office applications Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to manage multiple tasks and work effectively under pressure Self-motivated, flexible, and able to work independently and as part of a team Additional European language skills would be advantageous but are not essential. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/06/2026
Full time
11169CA £200 per day Horsham £200/Day Inside IR35 3 Months - Could go long term IT Support Technician (1st / 2nd Line Support) We are looking for a Temporary IT Support Technician to provide 1st and 2nd line support to internal users across the business. The successful candidate will be responsible for troubleshooting hardware, software, desktop, mobile device, and Microsoft Office issues, providing support via phone, email, remote access, and face-to-face interactions. You will log and manage incidents, resolve technical issues where possible, and elevate more complex problems when required. Key Skills & Experience: Previous experience in an IT Service Desk, Helpdesk, or IT Support role Good knowledge of Windows PCs, laptops, mobile devices, and Microsoft Office applications Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to manage multiple tasks and work effectively under pressure Self-motivated, flexible, and able to work independently and as part of a team Additional European language skills would be advantageous but are not essential. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Proactive.IT Appointments Limited is seeking a Temporary IT Support Technician in Bristol, offering £200 per day. The role involves providing 1st and 2nd line support for internal users, troubleshooting various hardware and software issues. The ideal candidate should possess solid experience in IT Service Desk roles, a strong understanding of Windows systems, and excellent communication skills. Opportunities for extension beyond 3 months may be available.
18/06/2026
Full time
Proactive.IT Appointments Limited is seeking a Temporary IT Support Technician in Bristol, offering £200 per day. The role involves providing 1st and 2nd line support for internal users, troubleshooting various hardware and software issues. The ideal candidate should possess solid experience in IT Service Desk roles, a strong understanding of Windows systems, and excellent communication skills. Opportunities for extension beyond 3 months may be available.
JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Why Lloyds Banking Group? Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you'll work alongside experienced professionals in a collaborative environment that supports development and career progression. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need PreviousIT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
17/06/2026
Seasonal
JOB TITLE: IT Service Desk Support Analyst START DATE: 1st September PAY: 15.81 per hour LOCATION: Edinburgh Sighthill North HOURS: Full Time, 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least 2 days per week, or 40% of your time, in the office. You'll work 35 hours per week across Monday to Friday, with shift rotations between 7:00am and 7:00pm. The current rotation includes 4 weeks of early shifts (finishing between 2:30pm and 5:30pm) and 1 week of late shifts (finishing between 6:00pm and 7:00pm). You'll also work 1 Saturday in every 5 weeks. Shifts are provided at least 4 weeks in advance, helping you plan your work-life balance. About this opportunity We are looking for customer-focused individuals with a passion for technology and delivering outstanding service to join our in-house IT Service Desk team. As a Colleague IT Service Desk Support Analyst, you'll be the first point of contact for colleagues across Lloyds Banking Group, providing support and guidance on a wide range of IT-related issues. You'll play a key role in helping colleagues resolve technical problems quickly and efficiently while delivering an exceptional customer experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and helping others. It also offers a fantastic opportunity to gain exposure to the IT infrastructure, support processes, and continuous improvement initiatives that support one of the UK's largest banking groups. You'll build strong relationships with colleagues across the organisation while working closely with a broad range of internal IT teams. Day to day, you'll be: Providing outstanding customer service and support to colleagues across the business. Acting as the first point of contact for IT-related queries via phone and online channels. Taking ownership of incidents and service requests through to resolution. Diagnosing and troubleshooting technical issues in a professional and efficient manner. Supporting colleagues working both remotely and in office environments. Building rapport quickly to gather relevant information and identify solutions. Maintaining accurate records and ensuring a high standard of service delivery. Identifying opportunities to improve customer journeys and service processes. Delivering support with empathy, professionalism, and attention to detail. Why Lloyds Banking Group? Join us and become part of a team that helps keep colleagues connected and productive every day. As well as gaining valuable exposure to a wide range of technologies and support functions, you'll work alongside experienced professionals in a collaborative environment that supports development and career progression. Benefits Hybrid working model with approximately 60% home working and 40% office-based working. Comprehensive training and ongoing support. Exposure to a broad range of IT systems and technologies. Opportunity to develop technical and customer service skills. Career progression opportunities within Lloyds Banking Group. Weekly pay. Online payslips. Dedicated aftercare team. Annual leave allowance. Employee Assistance Programme. Access to Able Futures. Eyecare vouchers. Access to Boost benefits including shopping discounts, attraction tickets, and services. Smart Spending App. Workplace Pension Scheme. What you'll need PreviousIT support experience is essential. Experience supporting users on Windows Operating Systems. Strong troubleshooting skills across Microsoft Office 365/Office 2016 applications, including Outlook, Word, Excel, and PowerPoint. Experience using Microsoft Azure and Active Directory. Knowledge of the Microsoft Managed Device (MMD) environment/platform. Experience supporting both office-based and remote colleagues, including home network and peripheral connectivity issues. Strong communication and customer service skills. Excellent attention to detail. The ability to build rapport quickly and gather information effectively. A proactive mindset with a focus on continuous improvement. Strong problem-solving and analytical skills. About working for us Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. That's why we especially welcome applications from under-represented groups. We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know. If you're excited by the thought of becoming part of our team, apply today. We'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
16/06/2026
Full time
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary: London c£74,000 Newcastle c£64,750 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
