Staff Software Engineer - Global KYC and Onboarding Full-time Compensation: GBP 130,000 - GBP 164,000 - yearly Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. We are the Global KYC and Onboarding squad in the Servicing department and we have a mission: to enable teams at Wise to expand and fine tune the business in a "config change" manner all across the globe, while remaining compliant and safe for the customers. There are three teams in the squad: Business Onboarding Verification, Personal Onboarding Verification and Wise Platform Verification (this is our B2B platform). What will you be working on? The current KYC infrastructure has served us well for many years, but we are approaching its scalability limits. For the past few quarters we've been busy building a brand new infrastructure, the Onboarding Platform. In collaboration between the teams in the squad and sister teams in other squads, we've iteratively launched some of the key components already, but there are still many challenges ahead. The teams are fully stacked cross functionally, with ownership spanning across owning FinCrime Controls end-to-end: when they trigger, what they require, the UX of collection and recovery, automation (with in house ML and external vendors), manual reviews and finally enabling relevant capabilities for customers in the product. We have dedicated Analysts, Designers, Data Scientists and Engineers. We need a very strong Engineering partner to act across the teams and functions in the squad to expedite the work on the Onboarding Platform. What do you need? 10+ years of software engineering experience, with significant experience in Java or other JVM based languages. 2+ years of experience in architecting large scale systems with proven ability to propose and implement domain driven technical solutions capable of scaling along with the business. Willingness to take broad ownership of squad responsibilities (building roadmaps, scoping) while mentoring teams on their technical and product roadmaps. Experience in up levelling junior engineers and providing guidance to senior engineer via processes and setting a high bar for them to follow. You are a proactive, effective communicator who is able to describe technical concepts to non technical audiences and eager to learn new domains and have a strong bias towards action. Experience leading engineering teams and driving large scale projects to successful completion across multiple engineering teams is a nice to have. What does success look like? You'll have found your place in our mission by understanding how to drive engineering solutions and suggesting future challenges. You'll understand our customers and the impact our product makes in their lives. You'll make contributions to the wider engineering goals of the company. You'll inspire a team environment where ideas are shared and openness is valued. You'll help us scale up and build a world class money product that impacts millions of customers. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visitWise.Jobs .
23/06/2026
Full time
Staff Software Engineer - Global KYC and Onboarding Full-time Compensation: GBP 130,000 - GBP 164,000 - yearly Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. We are the Global KYC and Onboarding squad in the Servicing department and we have a mission: to enable teams at Wise to expand and fine tune the business in a "config change" manner all across the globe, while remaining compliant and safe for the customers. There are three teams in the squad: Business Onboarding Verification, Personal Onboarding Verification and Wise Platform Verification (this is our B2B platform). What will you be working on? The current KYC infrastructure has served us well for many years, but we are approaching its scalability limits. For the past few quarters we've been busy building a brand new infrastructure, the Onboarding Platform. In collaboration between the teams in the squad and sister teams in other squads, we've iteratively launched some of the key components already, but there are still many challenges ahead. The teams are fully stacked cross functionally, with ownership spanning across owning FinCrime Controls end-to-end: when they trigger, what they require, the UX of collection and recovery, automation (with in house ML and external vendors), manual reviews and finally enabling relevant capabilities for customers in the product. We have dedicated Analysts, Designers, Data Scientists and Engineers. We need a very strong Engineering partner to act across the teams and functions in the squad to expedite the work on the Onboarding Platform. What do you need? 10+ years of software engineering experience, with significant experience in Java or other JVM based languages. 2+ years of experience in architecting large scale systems with proven ability to propose and implement domain driven technical solutions capable of scaling along with the business. Willingness to take broad ownership of squad responsibilities (building roadmaps, scoping) while mentoring teams on their technical and product roadmaps. Experience in up levelling junior engineers and providing guidance to senior engineer via processes and setting a high bar for them to follow. You are a proactive, effective communicator who is able to describe technical concepts to non technical audiences and eager to learn new domains and have a strong bias towards action. Experience leading engineering teams and driving large scale projects to successful completion across multiple engineering teams is a nice to have. What does success look like? You'll have found your place in our mission by understanding how to drive engineering solutions and suggesting future challenges. You'll understand our customers and the impact our product makes in their lives. You'll make contributions to the wider engineering goals of the company. You'll inspire a team environment where ideas are shared and openness is valued. You'll help us scale up and build a world class money product that impacts millions of customers. For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visitWise.Jobs .
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description We are seeking an experienced data analyst to join our CRM Analytics team, supporting both Personal and Business customer segments. As a key member of the Marketing Analytics organisation, you will report to the Senior Manager of CRM Analytics and play a critical role in driving our lifecycle marketing capabilities through rigorous data analysis and actionable insights. This is a high impact role where you'll collaborate closely with our CRM, Product, Data Science, and Growth teams. You will help define and execute the measurement framework for CRM initiatives, ensure data quality is top notch, and provide analytical expertise to truly optimise customer engagement strategies. Your work will directly influence how we acquire, engage, and retain customers by building and running data driven CRM programs. Key Responsibilities Translate complex business questions into structured analytical frameworks, defining project milestones to ensure insights drive high level strategic decisions. Lead the setting of KPIs for the channel, ensuring these metrics are actively used for team prioritisation, retrospectives, and opportunity sizing. Design and execute in depth analyses to evaluate campaign performance, customer segmentation, and engagement patterns across the customer lifecycle. Drive the ideation and execution of advanced testing methodologies (A/B testing, incrementality), helping mentor other analysts on experimental design best practices. Develop and maintain scalable dashboards and reporting tools, proactively optimising performance as data volume increases. Partner with Analytics Engineering and Product teams to set requirements for data infrastructure and ensure data integrity across the organisation. Build and optimise customer segmentation models to enhance targeting and personalisation strategies. Contribute to the development of the overall CRM analytics strategy and measurement framework. Required Qualifications Extensive, hands on experience in marketing analytics, specifically within CRM or lifecycle marketing domains. Strong technical skillset, especially advanced SQL proficiency to handle complex data manipulation in a modern data warehouse (like Snowflake). Experience with data modeling (dbt) and visualisation tools to create insightful and easy to digest dashboards and reports. Proficient with a programming language such as Python or R for data analysis. Strong understanding of experimental design and statistical testing methodologies. Excellent communication skills with the ability to translate complex analyses into clear, actionable business recommendations. Experience working cross functionally with marketing and product teams. Preferred Qualifications Knowledge of marketing automation platforms and CRM tools. Familiarity with various customer segmentation techniques and personalisation frameworks at scale. What do we offer Salary: £75,000 - £115,000 Company Restricted Stock Units Numerous great benefits in our London office Key Benefits Hybrid working Paid annual holiday, sick days, parental leave and other leave opportunities 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave Additional Information We believe teams are strongest when they are diverse, equitable and inclusive. We are proud to have a truly international team and celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
20/06/2026
Full time
Company Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. Job Description We are seeking an experienced data analyst to join our CRM Analytics team, supporting both Personal and Business customer segments. As a key member of the Marketing Analytics organisation, you will report to the Senior Manager of CRM Analytics and play a critical role in driving our lifecycle marketing capabilities through rigorous data analysis and actionable insights. This is a high impact role where you'll collaborate closely with our CRM, Product, Data Science, and Growth teams. You will help define and execute the measurement framework for CRM initiatives, ensure data quality is top notch, and provide analytical expertise to truly optimise customer engagement strategies. Your work will directly influence how we acquire, engage, and retain customers by building and running data driven CRM programs. Key Responsibilities Translate complex business questions into structured analytical frameworks, defining project milestones to ensure insights drive high level strategic decisions. Lead the setting of KPIs for the channel, ensuring these metrics are actively used for team prioritisation, retrospectives, and opportunity sizing. Design and execute in depth analyses to evaluate campaign performance, customer segmentation, and engagement patterns across the customer lifecycle. Drive the ideation and execution of advanced testing methodologies (A/B testing, incrementality), helping mentor other analysts on experimental design best practices. Develop and maintain scalable dashboards and reporting tools, proactively optimising performance as data volume increases. Partner with Analytics Engineering and Product teams to set requirements for data infrastructure and ensure data integrity across the organisation. Build and optimise customer segmentation models to enhance targeting and personalisation strategies. Contribute to the development of the overall CRM analytics strategy and measurement framework. Required Qualifications Extensive, hands on experience in marketing analytics, specifically within CRM or lifecycle marketing domains. Strong technical skillset, especially advanced SQL proficiency to handle complex data manipulation in a modern data warehouse (like Snowflake). Experience with data modeling (dbt) and visualisation tools to create insightful and easy to digest dashboards and reports. Proficient with a programming language such as Python or R for data analysis. Strong understanding of experimental design and statistical testing methodologies. Excellent communication skills with the ability to translate complex analyses into clear, actionable business recommendations. Experience working cross functionally with marketing and product teams. Preferred Qualifications Knowledge of marketing automation platforms and CRM tools. Familiarity with various customer segmentation techniques and personalisation frameworks at scale. What do we offer Salary: £75,000 - £115,000 Company Restricted Stock Units Numerous great benefits in our London office Key Benefits Hybrid working Paid annual holiday, sick days, parental leave and other leave opportunities 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave Additional Information We believe teams are strongest when they are diverse, equitable and inclusive. We are proud to have a truly international team and celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta. Change & Implementation Manager Location: Swindon (UK) Department: Operations Reports to: Platform Availability Manager About the role We're looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end-to-end accountability for how technology and business change is governed, executed, and embedded in a high-volume, regulated, and fast-moving payments environment.You'll provide strategic direction, lead and develop a high-performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices. What you'll be doing: Leadership & Strategy Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement. Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations. Own and deliver the roadmap for process maturity, tooling evolution, and automation. Represent Change & Implementation at senior and executive-level forums, providing insight, assurance, and escalation. Change, Release & Implementation Governance Oversee end-to-end change governance including TRM, CAB, ECAB, and implementation readiness. Define robust standards for implementation planning, risk assessment, validation, and rollback. Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations. Ensure governance meets regulatory and audit requirements without constraining delivery speed. CI/CD & Automation Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance. Define standards for automated and low-touch change, including eligibility criteria, monitoring, and risk thresholds. Ensure full traceability from code commit through deployment and post-implementation validation. Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls. Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green). Operational Excellence & Reporting Transform change management from a manual process into an automated, data-driven capability. Implement KPIs and dashboards to track throughput, risk, quality, and outcomes. Own PIR and RCA processes, ensuring corrective actions are followed through to completion. Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps. People & Capability Development Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence. Lead recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we're looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record of building and developing high-performing teams. Deep understanding of ITIL4 and end-to-end change / release governance. Hands-on knowledge of CI/CD delivery models, automated testing, and modern deployment practices. Experience embedding governance and risk controls into automated delivery pipelines. Excellent stakeholder management and communication skills, including senior and executive audiences. Ability to assess complex technical and operational risk and make sound decisions under pressure. Desirable Experience in PCI DSS and/or FCA-regulated environments. Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins Strong data and reporting capability, including dashboards and KPI packs. Background exposure to Platform, Infrastructure, Cloud, or Network Engineering. Why Edenred PayTech Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data-driven decision-making. Apply now and Vibe with Us!
18/06/2026
Full time
Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä. Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia. Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta. Change & Implementation Manager Location: Swindon (UK) Department: Operations Reports to: Platform Availability Manager About the role We're looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end-to-end accountability for how technology and business change is governed, executed, and embedded in a high-volume, regulated, and fast-moving payments environment.You'll provide strategic direction, lead and develop a high-performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices. What you'll be doing: Leadership & Strategy Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement. Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations. Own and deliver the roadmap for process maturity, tooling evolution, and automation. Represent Change & Implementation at senior and executive-level forums, providing insight, assurance, and escalation. Change, Release & Implementation Governance Oversee end-to-end change governance including TRM, CAB, ECAB, and implementation readiness. Define robust standards for implementation planning, risk assessment, validation, and rollback. Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations. Ensure governance meets regulatory and audit requirements without constraining delivery speed. CI/CD & Automation Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance. Define standards for automated and low-touch change, including eligibility criteria, monitoring, and risk thresholds. Ensure full traceability from code commit through deployment and post-implementation validation. Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls. Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green). Operational Excellence & Reporting Transform change management from a manual process into an automated, data-driven capability. Implement KPIs and dashboards to track throughput, risk, quality, and outcomes. Own PIR and RCA processes, ensuring corrective actions are followed through to completion. Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps. People & Capability Development Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence. Lead recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we're looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record of building and developing high-performing teams. Deep understanding of ITIL4 and end-to-end change / release governance. Hands-on knowledge of CI/CD delivery models, automated testing, and modern deployment practices. Experience embedding governance and risk controls into automated delivery pipelines. Excellent stakeholder management and communication skills, including senior and executive audiences. Ability to assess complex technical and operational risk and make sound decisions under pressure. Desirable Experience in PCI DSS and/or FCA-regulated environments. Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins Strong data and reporting capability, including dashboards and KPI packs. Background exposure to Platform, Infrastructure, Cloud, or Network Engineering. Why Edenred PayTech Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data-driven decision-making. Apply now and Vibe with Us!
Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Change & Implementation Manager Location: Swindon (UK) Department: Operations Reports to: Platform Availability Manager About the role We're looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end-to-end accountability for how technology and business change is governed, executed, and embedded in a high-volume, regulated, and fast-moving payments environment.You'll provide strategic direction, lead and develop a high-performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices. What you'll be doing: Leadership & Strategy Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement. Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations. Own and deliver the roadmap for process maturity, tooling evolution, and automation. Represent Change & Implementation at senior and executive-level forums, providing insight, assurance, and escalation. Change, Release & Implementation Governance Oversee end-to-end change governance including TRM, CAB, ECAB, and implementation readiness. Define robust standards for implementation planning, risk assessment, validation, and rollback. Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations. Ensure governance meets regulatory and audit requirements without constraining delivery speed. CI/CD & Automation Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance. Define standards for automated and low-touch change, including eligibility criteria, monitoring, and risk thresholds. Ensure full traceability from code commit through deployment and post-implementation validation. Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls. Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green). Operational Excellence & Reporting Transform change management from a manual process into an automated, data-driven capability. Implement KPIs and dashboards to track throughput, risk, quality, and outcomes. Own PIR and RCA processes, ensuring corrective actions are followed through to completion. Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps. People & Capability Development Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence. Lead recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we're looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record of building and developing high-performing teams. Deep understanding of ITIL4 and end-to-end change / release governance. Hands-on knowledge of CI/CD delivery models, automated testing, and modern deployment practices. Experience embedding governance and risk controls into automated delivery pipelines. Excellent stakeholder management and communication skills, including senior and executive audiences. Ability to assess complex technical and operational risk and make sound decisions under pressure. Desirable Experience in PCI DSS and/or FCA-regulated environments. Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins Strong data and reporting capability, including dashboards and KPI packs. Background exposure to Platform, Infrastructure, Cloud, or Network Engineering. Why Edenred PayTech Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data-driven decision-making. Apply now and Vibe with Us! We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
18/06/2026
Full time
Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Change & Implementation Manager Location: Swindon (UK) Department: Operations Reports to: Platform Availability Manager About the role We're looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end-to-end accountability for how technology and business change is governed, executed, and embedded in a high-volume, regulated, and fast-moving payments environment.You'll provide strategic direction, lead and develop a high-performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance.A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices. What you'll be doing: Leadership & Strategy Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement. Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations. Own and deliver the roadmap for process maturity, tooling evolution, and automation. Represent Change & Implementation at senior and executive-level forums, providing insight, assurance, and escalation. Change, Release & Implementation Governance Oversee end-to-end change governance including TRM, CAB, ECAB, and implementation readiness. Define robust standards for implementation planning, risk assessment, validation, and rollback. Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations. Ensure governance meets regulatory and audit requirements without constraining delivery speed. CI/CD & Automation Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance. Define standards for automated and low-touch change, including eligibility criteria, monitoring, and risk thresholds. Ensure full traceability from code commit through deployment and post-implementation validation. Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls. Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green). Operational Excellence & Reporting Transform change management from a manual process into an automated, data-driven capability. Implement KPIs and dashboards to track throughput, risk, quality, and outcomes. Own PIR and RCA processes, ensuring corrective actions are followed through to completion. Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps. People & Capability Development Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence. Lead recruitment, succession planning, and capability uplift for the function. Champion continuous improvement, learning, and modern change practices. What we're looking for Essential Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment. Strong people leadership experience with a track record of building and developing high-performing teams. Deep understanding of ITIL4 and end-to-end change / release governance. Hands-on knowledge of CI/CD delivery models, automated testing, and modern deployment practices. Experience embedding governance and risk controls into automated delivery pipelines. Excellent stakeholder management and communication skills, including senior and executive audiences. Ability to assess complex technical and operational risk and make sound decisions under pressure. Desirable Experience in PCI DSS and/or FCA-regulated environments. Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins Strong data and reporting capability, including dashboards and KPI packs. Background exposure to Platform, Infrastructure, Cloud, or Network Engineering. Why Edenred PayTech Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data-driven decision-making. Apply now and Vibe with Us! We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.
Business Analyst - Finance Change (9-month FTC) Reports to: Head of Finance Change Location: Fenchurch St, London EC3M 4BY, UK Employment: Fixed term (9 months), Full time, Hybrid About the Role We're looking for a high calibre Business Analyst to join our Finance Change team on a fixed term basis, supporting a portfolio of strategic transformation initiatives across the bank. This role will act as the key link between Finance, Data and Technology teams - translating complex business priorities into well structured, delivery ready requirements that improve execution pace, quality and control. You'll play a critical role across a range of finance transformation programmes, helping shape business processes, data flows and reporting frameworks while driving better outcomes and reducing delivery rework. This opportunity would suit an experienced Business Analyst who thrives in fast paced change environments and enjoys bringing structure, clarity and momentum to complex initiatives. Business Analysis & Change Delivery Lead requirements gathering, definition and documentation across Finance transformation initiatives Translate business needs into clear, sequenced and actionable requirements Drive alignment between Finance, Data, Technology and third party vendors Ensure requirements are validated, structured and delivery ready Process & Data Analysis Map end to end processes, workflows and system interactions Analyse financial and operational data to support business design and reporting frameworks Support improvements to governance, controls and decision making processes Testing & Delivery Support Support UAT planning and execution, ensuring traceability from requirements to testing Help reduce rework and delivery delays through strong upfront analysis and stakeholder engagement Act as the bridge between SMEs and delivery teams, minimising dependency on senior Finance stakeholders Transformation Initiatives You'll contribute to key programmes including: Financial Data & Reporting transformation General Ledger transformation FP&A systems and automation initiatives Treasury systems optimisation Payments and resilience programmes Wider Finance change roadmap priorities Who You'll Work With You'll collaborate closely with: Finance leadership and SMEs Data and Technology teams Third party vendors and delivery partners Transformation and Change stakeholders Senior business decision makers across the bank Qualifications & Experience Proven experience as a Business Analyst within Financial Services or a complex Finance environment Strong understanding of Finance processes, reporting and data flows Experience across areas such as Financial Control, FP&A or Treasury Strong process mapping and workflow documentation capability (e.g. Miro, Visio) Experience analysing complex datasets and translating insight into business requirements Track record of improving delivery quality and reducing rework Experience working across cross functional teams and vendors Skills & Attributes Excellent stakeholder engagement and communication skills Strong analytical and problem solving capability Ability to break down complex problems into clear, delivery ready requirements Confident influencing and challenging senior stakeholders constructively Highly organised with a structured and delivery focused mindset Discretionary annual bonus Hybrid working (where applicable) 25 days annual leave (increasing with service) + Holiday Buy Scheme Private Medical Insurance (Bupa) Cycle to Work & Green Car Schemes Interest free season ticket loan Study support & professional memberships If you're an experienced Business Analyst with strong Finance transformation experience and a passion for driving meaningful change, we'd love to hear from you.
17/06/2026
Full time
Business Analyst - Finance Change (9-month FTC) Reports to: Head of Finance Change Location: Fenchurch St, London EC3M 4BY, UK Employment: Fixed term (9 months), Full time, Hybrid About the Role We're looking for a high calibre Business Analyst to join our Finance Change team on a fixed term basis, supporting a portfolio of strategic transformation initiatives across the bank. This role will act as the key link between Finance, Data and Technology teams - translating complex business priorities into well structured, delivery ready requirements that improve execution pace, quality and control. You'll play a critical role across a range of finance transformation programmes, helping shape business processes, data flows and reporting frameworks while driving better outcomes and reducing delivery rework. This opportunity would suit an experienced Business Analyst who thrives in fast paced change environments and enjoys bringing structure, clarity and momentum to complex initiatives. Business Analysis & Change Delivery Lead requirements gathering, definition and documentation across Finance transformation initiatives Translate business needs into clear, sequenced and actionable requirements Drive alignment between Finance, Data, Technology and third party vendors Ensure requirements are validated, structured and delivery ready Process & Data Analysis Map end to end processes, workflows and system interactions Analyse financial and operational data to support business design and reporting frameworks Support improvements to governance, controls and decision making processes Testing & Delivery Support Support UAT planning and execution, ensuring traceability from requirements to testing Help reduce rework and delivery delays through strong upfront analysis and stakeholder engagement Act as the bridge between SMEs and delivery teams, minimising dependency on senior Finance stakeholders Transformation Initiatives You'll contribute to key programmes including: Financial Data & Reporting transformation General Ledger transformation FP&A systems and automation initiatives Treasury systems optimisation Payments and resilience programmes Wider Finance change roadmap priorities Who You'll Work With You'll collaborate closely with: Finance leadership and SMEs Data and Technology teams Third party vendors and delivery partners Transformation and Change stakeholders Senior business decision makers across the bank Qualifications & Experience Proven experience as a Business Analyst within Financial Services or a complex Finance environment Strong understanding of Finance processes, reporting and data flows Experience across areas such as Financial Control, FP&A or Treasury Strong process mapping and workflow documentation capability (e.g. Miro, Visio) Experience analysing complex datasets and translating insight into business requirements Track record of improving delivery quality and reducing rework Experience working across cross functional teams and vendors Skills & Attributes Excellent stakeholder engagement and communication skills Strong analytical and problem solving capability Ability to break down complex problems into clear, delivery ready requirements Confident influencing and challenging senior stakeholders constructively Highly organised with a structured and delivery focused mindset Discretionary annual bonus Hybrid working (where applicable) 25 days annual leave (increasing with service) + Holiday Buy Scheme Private Medical Insurance (Bupa) Cycle to Work & Green Car Schemes Interest free season ticket loan Study support & professional memberships If you're an experienced Business Analyst with strong Finance transformation experience and a passion for driving meaningful change, we'd love to hear from you.
Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech savviness will be pivotal in creating impactful solutions. As a Solutions Analyst III in Payments Technology - UAT, you will provide test management and supervision for the Payments Technology LOB in a cross business, cross functional project based environment and support the strategic roll out of an automated testing solution. The successful candidate would also be expected to support the strategic roll out of an automated testing solution. Job responsibilities Day to day responsibility of leading a test team which would involve daily supervision, allocation of duties, timely resolution of testing issues and regular communication with reporting manager. Responsibility for the provision of accurate testing estimates within daily scrum calls. Requirements planning against an End to End test strategy, including test data, environments, defect management and test automation. Ability to effectively lead daily Scrum Calls and deputize for the Program Test Manager in fortnightly Delivery Working Group meetings. Ability to manage expectations of both stakeholders and teams supporting E2E test execution. Identification of testing automation opportunities and test synergies within the Project. Responsible for completing a knowledge audit / matrix on each team member, documenting any gaps, taking steps to fill those gaps and ultimately ensuring that all UAT skills are transferable across the team. Escalating daily issues to the Program Test Manager and managing expectations regarding testing and project timeline. Documentation and execution of test scenarios - identify specific scenarios and write test scripts using Business Driven Development for example Gherkin. Partner closely with Operations, Product and Technology groups. Taking responsibility for the monitoring and reporting of Testing defects and the re testing process. Validation and presentation of Test Results for internal Sign off. Strong organizational skills - ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines. Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies. Required qualifications, capabilities, and skills Bachelor's degree with relevant experience or equivalent expertise at troubleshooting, resolving, and maintaining Cucumber / Gherkin & Python is required. Functional knowledge of Payments domain and experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution. Utilization of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required. Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution. Ability to work with the minimum of supervision on day to day activities. Strong organizational skills - ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines. Skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation. Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted. Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed. Ability to use effective systemic data driven reporting to support program reporting. Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients. Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team. Actively contributes to program updates, Project and team meetings. Preferred qualifications, capabilities, and skills Experienced in using Business Driven Development / Test Driven Development test methodology or test case automation. Experienced in using Cucumber / Gherkin & Python is required. Identifying opportunities to accelerate and synergies testing processes for assigned projects and syndicate the information to other team members to validate prior to implementation. Relevant testing experience within the Financial Services industry supporting multiple LOB's delivering in a highly complex, pressurized and high volume environment. Advanced numeracy and Microsoft skills. PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
07/06/2026
Full time
Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech savviness will be pivotal in creating impactful solutions. As a Solutions Analyst III in Payments Technology - UAT, you will provide test management and supervision for the Payments Technology LOB in a cross business, cross functional project based environment and support the strategic roll out of an automated testing solution. The successful candidate would also be expected to support the strategic roll out of an automated testing solution. Job responsibilities Day to day responsibility of leading a test team which would involve daily supervision, allocation of duties, timely resolution of testing issues and regular communication with reporting manager. Responsibility for the provision of accurate testing estimates within daily scrum calls. Requirements planning against an End to End test strategy, including test data, environments, defect management and test automation. Ability to effectively lead daily Scrum Calls and deputize for the Program Test Manager in fortnightly Delivery Working Group meetings. Ability to manage expectations of both stakeholders and teams supporting E2E test execution. Identification of testing automation opportunities and test synergies within the Project. Responsible for completing a knowledge audit / matrix on each team member, documenting any gaps, taking steps to fill those gaps and ultimately ensuring that all UAT skills are transferable across the team. Escalating daily issues to the Program Test Manager and managing expectations regarding testing and project timeline. Documentation and execution of test scenarios - identify specific scenarios and write test scripts using Business Driven Development for example Gherkin. Partner closely with Operations, Product and Technology groups. Taking responsibility for the monitoring and reporting of Testing defects and the re testing process. Validation and presentation of Test Results for internal Sign off. Strong organizational skills - ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines. Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies. Required qualifications, capabilities, and skills Bachelor's degree with relevant experience or equivalent expertise at troubleshooting, resolving, and maintaining Cucumber / Gherkin & Python is required. Functional knowledge of Payments domain and experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution. Utilization of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required. Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution. Ability to work with the minimum of supervision on day to day activities. Strong organizational skills - ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines. Skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation. Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted. Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed. Ability to use effective systemic data driven reporting to support program reporting. Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior leads, executives and clients. Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team. Actively contributes to program updates, Project and team meetings. Preferred qualifications, capabilities, and skills Experienced in using Business Driven Development / Test Driven Development test methodology or test case automation. Experienced in using Cucumber / Gherkin & Python is required. Identifying opportunities to accelerate and synergies testing processes for assigned projects and syndicate the information to other team members to validate prior to implementation. Relevant testing experience within the Financial Services industry supporting multiple LOB's delivering in a highly complex, pressurized and high volume environment. Advanced numeracy and Microsoft skills. PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
Data Analyst London or Paris (Hybrid - 3 days onsite) - £70,000 - £80,000 + equity + benefits Our client is a fast-growing fintech operating in the global payments and trade space, focused on improving financial access in emerging markets. They are looking for a Data Analyst to join at a key stage of growth and help shape the data function. This is a high-impact, hands-on role with strong exposure to senior stakeholders and the opportunity to influence how data is used across the business. You will work as part of a central data team, delivering analytics that drive decision-making across Finance, Operations, Product, and Compliance. You'll translate complex business problems into structured analysis and scalable data solutions. Key Responsibilities Partner with teams across Finance, Treasury, Operations, and Compliance Build internal tools to support visibility, performance tracking, and risk management Analyse operational performance and identify areas for improvement Support financial analysis (e.g. revenue, unit economics, forecasting) Develop dashboards and self-serve reporting capabilities Deliver deep-dive analysis to support leadership and strategic decisions Support data infrastructure, pipelines, and data model development Candidate Profile 6-8+ years in Data Analytics, Data Science, or similar Advanced SQL and strong data modelling experience Experience with modern data warehouses (e.g. Snowflake, BigQuery, Redshift, Postgres) Experience working with cross-functional stakeholders Strong communication skills with ability to translate data into business insights Desirable Fintech or financial services experience (payments, FX, risk, or treasury) Python experience (e.g. pandas, automation, modelling) Experience with financial metrics (revenue, forecasting, unit economics) Strong commercial mindset and attention to data accuracy What's on Offer Competitive salary up to £80,000 + equity Hybrid working (3 days onsite) High-impact role with strong ownership Exposure to senior leadership and strategic work Fast-paced, collaborative environment
05/06/2026
Full time
Data Analyst London or Paris (Hybrid - 3 days onsite) - £70,000 - £80,000 + equity + benefits Our client is a fast-growing fintech operating in the global payments and trade space, focused on improving financial access in emerging markets. They are looking for a Data Analyst to join at a key stage of growth and help shape the data function. This is a high-impact, hands-on role with strong exposure to senior stakeholders and the opportunity to influence how data is used across the business. You will work as part of a central data team, delivering analytics that drive decision-making across Finance, Operations, Product, and Compliance. You'll translate complex business problems into structured analysis and scalable data solutions. Key Responsibilities Partner with teams across Finance, Treasury, Operations, and Compliance Build internal tools to support visibility, performance tracking, and risk management Analyse operational performance and identify areas for improvement Support financial analysis (e.g. revenue, unit economics, forecasting) Develop dashboards and self-serve reporting capabilities Deliver deep-dive analysis to support leadership and strategic decisions Support data infrastructure, pipelines, and data model development Candidate Profile 6-8+ years in Data Analytics, Data Science, or similar Advanced SQL and strong data modelling experience Experience with modern data warehouses (e.g. Snowflake, BigQuery, Redshift, Postgres) Experience working with cross-functional stakeholders Strong communication skills with ability to translate data into business insights Desirable Fintech or financial services experience (payments, FX, risk, or treasury) Python experience (e.g. pandas, automation, modelling) Experience with financial metrics (revenue, forecasting, unit economics) Strong commercial mindset and attention to data accuracy What's on Offer Competitive salary up to £80,000 + equity Hybrid working (3 days onsite) High-impact role with strong ownership Exposure to senior leadership and strategic work Fast-paced, collaborative environment
Engine the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a high performing Application Support Senior Analyst to provide L2 production support for critical applications within our global environment. The role focuses on incident resolution, system monitoring, and operational stability, working closely with Tech Leads, development teams, and external vendors. The ideal candidate will bring strong technical troubleshooting skills, operational discipline, and the ability to perform under pressure in a fast paced environment. Key Responsibilities Production Support & Incident Management Provide L2 support for business critical applications (file transfer, batch processing, payments systems) Actively manage P1/P2 incidents, ensuring timely resolution and escalation where required Participate in incident bridges and provide clear status updates Ensure adherence to SLA/OLA targets Monitoring & Operational Support Monitor application health and proactively identify issues Execute daily health checks and batch validations Support file transfer monitoring and reconciliation processes Perform initial impact assessment and recovery actions Problem Management & Continuous Improvement Support Root Cause Analysis (RCA) for incidents Identify and flag recurring issues to Tech Leads Maintain runbooks, SOPs, and knowledge base articles Contribute to automation and monitoring improvements Vendor & Stakeholder Interaction Coordinate with external vendors for issue resolution Liaise with internal technology, operations, and business teams Provide regular updates during incidents and service disruptions Change & Release Support Support production deployments and change activities Perform post-release checks and validations Ensure minimal disruption during releases Required Skills & Experience Technical Skills Experience in Application / Production Support with strong knowledge of Unix/Linux and/or Windows environments, SQL/database querying and troubleshooting, file transfer protocols (SFTP, batch jobs), scheduling tools (Autosys, Control M or similar) Experience with monitoring tools (Splunk, AppDynamics) Functional Skills Good understanding of incident management processes (ITIL) Strong troubleshooting and analytical skills Ability to prioritize and manage multiple issues under pressure Effective communication and coordination skills Preferred Experience in Banking / Financial Services / Payments domain Exposure to high volume transactional systems ITIL Foundation certification What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
04/06/2026
Full time
Engine the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a high performing Application Support Senior Analyst to provide L2 production support for critical applications within our global environment. The role focuses on incident resolution, system monitoring, and operational stability, working closely with Tech Leads, development teams, and external vendors. The ideal candidate will bring strong technical troubleshooting skills, operational discipline, and the ability to perform under pressure in a fast paced environment. Key Responsibilities Production Support & Incident Management Provide L2 support for business critical applications (file transfer, batch processing, payments systems) Actively manage P1/P2 incidents, ensuring timely resolution and escalation where required Participate in incident bridges and provide clear status updates Ensure adherence to SLA/OLA targets Monitoring & Operational Support Monitor application health and proactively identify issues Execute daily health checks and batch validations Support file transfer monitoring and reconciliation processes Perform initial impact assessment and recovery actions Problem Management & Continuous Improvement Support Root Cause Analysis (RCA) for incidents Identify and flag recurring issues to Tech Leads Maintain runbooks, SOPs, and knowledge base articles Contribute to automation and monitoring improvements Vendor & Stakeholder Interaction Coordinate with external vendors for issue resolution Liaise with internal technology, operations, and business teams Provide regular updates during incidents and service disruptions Change & Release Support Support production deployments and change activities Perform post-release checks and validations Ensure minimal disruption during releases Required Skills & Experience Technical Skills Experience in Application / Production Support with strong knowledge of Unix/Linux and/or Windows environments, SQL/database querying and troubleshooting, file transfer protocols (SFTP, batch jobs), scheduling tools (Autosys, Control M or similar) Experience with monitoring tools (Splunk, AppDynamics) Functional Skills Good understanding of incident management processes (ITIL) Strong troubleshooting and analytical skills Ability to prioritize and manage multiple issues under pressure Effective communication and coordination skills Preferred Experience in Banking / Financial Services / Payments domain Exposure to high volume transactional systems ITIL Foundation certification What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review the Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Role Purpose: The Systems & Information Assistant will support the day to day activities of our team including maintaining/inputting property related information accurately & efficiently into our systems . To provide technical support to users of all property information systems and assist with reporting and analysis of data. The post holder will assist other members of the team in: - Maintaining and updating data as required. - Providing support on adhoc/ high priority projects/tasks. - Supporting automation request. - Supporting the use of data quality tools. - Data analysis tasks. Work Context: Our Systems & Information Assistant will have the opportunity to develop their knowledge of systems and data analysis and will be able to work across both the systems and data areas of the team. This will involve matrix management by the Senior Systems Analyst and Senior Data Analyst. Our team currently operates from our Woodhatch office in Reigate. However, meetings will occur at other sites to which you will be required to attend. Staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. There is opportunity for flexible working and this can include working from home or from any of our offices. Representative Accountabilities: Planning & Organising Support senior colleagues to deliver initiatives and projects as required. Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People & partnerships Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery. Resources May be required to raise invoices and manage payments. Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Assist in undertaking research and analysis of information and prepare reports in prescribed formats. Prepare and dispatch a range of correspondence/ documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level. Willingness to undertake professional/vocational study where appropriate. Basic understanding of the relevant area of work. Good written and oral communication skills with the ability to build sound relationships with customers. Good IT skills including database management systems, email and MS Office . Ability to work with others to improve customer service. Good administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous relevant work experience in an environment supporting staff and/or public. Details of the specific qualifications: Experience of inputting, managing and analysing large volumes of data Experience of reporting on data Experience of working with Computer Aided Design (CAD) (Desired) Excellent MS Excel Skills Experience of using with SharePoint Experience of working as part of a team. Role Summary: Roles at this level typically work as part of a team to provide technical support and assistance within a given discipline and assist senior colleagues with their duties. They will carry out a range of technical administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of the service area and will be fully versed in all the procedures of their specialism. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
27/05/2026
Seasonal
Role Purpose: The Systems & Information Assistant will support the day to day activities of our team including maintaining/inputting property related information accurately & efficiently into our systems . To provide technical support to users of all property information systems and assist with reporting and analysis of data. The post holder will assist other members of the team in: - Maintaining and updating data as required. - Providing support on adhoc/ high priority projects/tasks. - Supporting automation request. - Supporting the use of data quality tools. - Data analysis tasks. Work Context: Our Systems & Information Assistant will have the opportunity to develop their knowledge of systems and data analysis and will be able to work across both the systems and data areas of the team. This will involve matrix management by the Senior Systems Analyst and Senior Data Analyst. Our team currently operates from our Woodhatch office in Reigate. However, meetings will occur at other sites to which you will be required to attend. Staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. There is opportunity for flexible working and this can include working from home or from any of our offices. Representative Accountabilities: Planning & Organising Support senior colleagues to deliver initiatives and projects as required. Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People & partnerships Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service. May be required to assist in the recruitment, selection and supervision processes to ensure high standards of team delivery. Resources May be required to raise invoices and manage payments. Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Assist in undertaking research and analysis of information and prepare reports in prescribed formats. Prepare and dispatch a range of correspondence/ documents to ensure efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristics: Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level. Willingness to undertake professional/vocational study where appropriate. Basic understanding of the relevant area of work. Good written and oral communication skills with the ability to build sound relationships with customers. Good IT skills including database management systems, email and MS Office . Ability to work with others to improve customer service. Good administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous relevant work experience in an environment supporting staff and/or public. Details of the specific qualifications: Experience of inputting, managing and analysing large volumes of data Experience of reporting on data Experience of working with Computer Aided Design (CAD) (Desired) Excellent MS Excel Skills Experience of using with SharePoint Experience of working as part of a team. Role Summary: Roles at this level typically work as part of a team to provide technical support and assistance within a given discipline and assist senior colleagues with their duties. They will carry out a range of technical administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day or week-to-week timescales, usually reacting to clear deadlines or processes. They support more senior staff by executing the detailed processes in specific aspects of the service area and will be fully versed in all the procedures of their specialism. Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
24/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
23/09/2022
Full time
Description Description Job summary Are you interested in accelerating a growing business? Part of the Amazon Consumer Payments organization, Amazon's fast-growing Gift Card business serves critical customer needs of gifting and paying access. The Gift Card team is responsible for creating and enhancing gift cards and stored value products sold globally through various channels, including the Amazon website, Corporate sales, and Brick & Mortar third-party retail stores. Our product lines include electronic gift cards, physical cards, and programmatic interfaces that allow on-demand gift card issuance for corporate partners. We are looking for a seasoned Program Manager with technical acumen to join our Gift Cards team who will support our worldwide corporate clients and distribution partners, for all their API integration and production (post launch) needs. Acting as a key point of contact, you will take ownership of urgent issues, engage with the business and technical teams to drive the resolution. You'll work cross functionally across multiple teams to deliver a portfolio of exciting, strategic projects on behalf of the worldwide customer base, using data driven decisions to recommend prioritization with product and addressing our customers needs. You will work directly with our customers business and technical teams to communicate & build a roadmap of projects to streamline their gift card ordering experience via our API set. Experience with the payments industry is preferred but not a must. The ideal candidate will be passionate about their work, self-motivated, detail oriented and have excellent problem-solving skills. They will have strong communication and project-management skills, and will be able to translate technical problems, root cause and solutions in a clear and easy-to-understand way for business stakeholders. They will act as a bridge between the business and technical teams dealing with highly ambiguous problems, taking full control and responsibility for finding simple solutions to complex problems. Key job responsibilities -Integration and Case Management: Provide support to our Gift Card partners for product and API-related questions. Manage API integrations for our mid size corporate clients, as well as large 3rd party partners worldwide. -Subject Matter Expert (SME) - Develop deep knowledge of Amazon Gift Card On Demand (AGCOD) API functions. Act as a trusted adviser to our customers, as well as our internal business development and Sales teams worldwide. -Portfolio Project Management - Partner with business stakeholders and engineering to proactively identify, drive, build improvements, enhancements, and system customization that solve our Gift Card business needs. Technical Translation - Collaborate with the engineering and business teams to understand the scope and impact of production issues. Facilitate discussions to ensure Business understands the pros and cons of the proposed tech solutions for case management. -Continual Program Improvement - Partner Integrations Manager will work with worldwide product team to develop step by step instruction guides for routine operations. Documentation drives consistency and reduces gaps in system knowledge for new and existing team members. -Reporting - Provide monthly and quarterly reporting with a data-centric approach to stakeholders on key integrations, support case volume, hot issues, as well as identifying areas of opportunities.Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).Basic Qualifications -5+ years of relevant professional experience as a Support Analyst, Technical Support, Operations Support or related role -Proficiency with Web Services, REST APIs, HTTP, XML, JSON and automation tools such as postman collections. -Ability to identify recurring technical issues and propose solutions to address the root of the problems -Independently investigate and implement solutions to technical and non-technical issues. -Strong attention to detail and excellent problem-solving skills -Excellent written and oral communication skills, including translating findings into compelling recommendations, polished deliverables, and actionable solutions. -Business Development/Account management/Sales experience with strong technical background is advantageous.Preferred Qualifications -Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers. -Knowledge or experience in the Payments or Gift Card industry and experience with or other CRM systems. -Demonstrated ability to dive deep in understanding our business, projects, and opportunities to improve the outcomes of our largest strategic projects and programs. -Advanced computer literacy in Microsoft Office (especially MS Excel) applications. -Fluent in extracting data through SQL or other means (Looker, Tableau, Elastic) -Experience with Linux & AWS Infrastructure(Lambda, S3) -Basic knowledge of at least one general purpose programming languages is preferred (Java, C#, Python, JavaScript). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
This is a great opportunity for an IT Business Analyst to join the fourth largest local authority in England, who delivering a wide range of services to 15,000 staff and 1.2 million residents, businesses and organisations, who are delivering an ambitious Digital Strategy which is making a real difference to the delivery of public services. As a Business Analyst within the Digital Services team, you will translate senior client business issues into effective solutions. Remote working (candidates must be commutable distance to Preston). Starting salary £38,890 to £40,876 depending on experience, rising to £43,857 plus benefits. The role: Working in a busy, high pressured and diverse environment you will be able to effectively understand and translate business requirements from "As Is" and "To Be" into Statements of Works. You can expect to be involved in a number of requirements across differing functions and work-streams at any time, working in collaboration with other specialist disciplines and key partners - these can vary in both scale and nature, making the workload extremely interesting. About you: . Relevant IT business analysis experience in private or public sector (local government experience desirable, not essential), ideally worked in ITIL environments. . Attention to detail with excellent written and verbal communication skills. . Logical and technically capable to translate business needs into digital requirements with sufficient ICT skills to identify and suggest where technical/automation would be beneficial. . Formal training/qualifications preferred, such as Business Analysis (BSC courses), ITIL Foundation (ITIL4), Continual Service Improvement or Lean Six Sigma. Benefits The authority values staff as individuals and aim to help them achieve their full potential, offering a work environment that encourages staff engagement, team working and problem solving, recognising the importance and benefits of a good work life balance. In return for your passion and expertise a generous benefits package is provided, including: . Flexible working hours (37 hrs per week) along with opportunities for agile working. . Extremely generous Local Government Pension Scheme with generous employer contribution, death in service payments, life assurance and dependents pensions. . Great Holiday Entitlement: 25 days annual leave entitlement rising to 31, after five years' continuous service. Eight bank holidays and two further additional statutory days during the Christmas and New Year period. . Family friendly employer: Help to balance family commitments, including generous maternity leave, paternity leave and support for working carers Adoption and parental leave. Childcare voucher scheme. . Great location, just a short walk from the train station and main bus route. If you are a Business Analyst looking for an exciting role within an organisation that makes a difference and where you can impact multiple enterprise level projects, then contact Andrew Medhurst at Inspire People or apply now. Inspire People is a recruitment agency providing services to individuals and organisations.
05/11/2021
Full time
This is a great opportunity for an IT Business Analyst to join the fourth largest local authority in England, who delivering a wide range of services to 15,000 staff and 1.2 million residents, businesses and organisations, who are delivering an ambitious Digital Strategy which is making a real difference to the delivery of public services. As a Business Analyst within the Digital Services team, you will translate senior client business issues into effective solutions. Remote working (candidates must be commutable distance to Preston). Starting salary £38,890 to £40,876 depending on experience, rising to £43,857 plus benefits. The role: Working in a busy, high pressured and diverse environment you will be able to effectively understand and translate business requirements from "As Is" and "To Be" into Statements of Works. You can expect to be involved in a number of requirements across differing functions and work-streams at any time, working in collaboration with other specialist disciplines and key partners - these can vary in both scale and nature, making the workload extremely interesting. About you: . Relevant IT business analysis experience in private or public sector (local government experience desirable, not essential), ideally worked in ITIL environments. . Attention to detail with excellent written and verbal communication skills. . Logical and technically capable to translate business needs into digital requirements with sufficient ICT skills to identify and suggest where technical/automation would be beneficial. . Formal training/qualifications preferred, such as Business Analysis (BSC courses), ITIL Foundation (ITIL4), Continual Service Improvement or Lean Six Sigma. Benefits The authority values staff as individuals and aim to help them achieve their full potential, offering a work environment that encourages staff engagement, team working and problem solving, recognising the importance and benefits of a good work life balance. In return for your passion and expertise a generous benefits package is provided, including: . Flexible working hours (37 hrs per week) along with opportunities for agile working. . Extremely generous Local Government Pension Scheme with generous employer contribution, death in service payments, life assurance and dependents pensions. . Great Holiday Entitlement: 25 days annual leave entitlement rising to 31, after five years' continuous service. Eight bank holidays and two further additional statutory days during the Christmas and New Year period. . Family friendly employer: Help to balance family commitments, including generous maternity leave, paternity leave and support for working carers Adoption and parental leave. Childcare voucher scheme. . Great location, just a short walk from the train station and main bus route. If you are a Business Analyst looking for an exciting role within an organisation that makes a difference and where you can impact multiple enterprise level projects, then contact Andrew Medhurst at Inspire People or apply now. Inspire People is a recruitment agency providing services to individuals and organisations.
