42 jobs found

Platform 6 Ltd is looking for an experienced ServiceNow Now Assist (ITSM) Project Manager for a hybrid position based in London or Birmingham. This exciting role involves leading implementations and stakeholder management in a fast-paced environment. The ideal candidate will have over 8 years of project management experience, with at least 5 years specifically in ServiceNow project management. Salary ranges from £90k to £110k plus bonuses and benefits.

ServiceNow Now Assist (ITSM) Project Manager - hybrid - London or Birmingham, UK An exciting opportunity exists for a ServiceNow Now Assist (ITSM) Project Manager to be based on a permanent hybrid basis in Birmingham or London, UK. This will be a 3 days a week hybrid role with the other 2 days remote. Full time hours available (40 hours per week). Qualifications 8 years+ Project management experience 5 years+ ServiceNow Project management - ESSENTIAL Now Assist (ITSM) - ESSENTIAL Incident, Problem, Change, Service Catalog, Knowledge Management ITIL CSA, CIS-ITSM AI Financial services desirable Responsibilities The role involves leading ITSM Now Assist implementations, stakeholder management, AI-enabled ServiceNow, risk management, budget management, integration, ITIL, governance, testing, QA, continuous improvement, planning, workshops, change management and compliance. Salary and Benefits Salary - £90-110k + Bonus + Benefits Application Please apply with an updated resume to or call (0)

ServiceNow Now Assist (ITSM) Project Manager - hybrid - London or Birmingham, UK An exciting opportunity exists for a ServiceNow Now Assist (ITSM) Project Manager to be based on a permanent hybrid basis in Birmingham or London, UK. This will be a 3 days a week hybrid role with the other 2 days remote. Full time hours available (40 hours per week). Qualifications 8 years+ Project management experience 5 years+ ServiceNow Project management - ESSENTIAL Now Assist (ITSM) - ESSENTIAL Incident, Problem, Change, Service Catalog, Knowledge Management ITIL CSA, CIS-ITSM AI Financial services desirable Responsibilities The role involves leading ITSM Now Assist implementations, stakeholder management, AI-enabled ServiceNow, risk management, budget management, integration, ITIL, governance, testing, QA, continuous improvement, planning, workshops, change management and compliance. Salary and Benefits Salary - £90-110k + Bonus + Benefits Application Please apply with an updated resume to or call (0)

Platform 6 Ltd is looking for an experienced ServiceNow Now Assist (ITSM) Project Manager for a hybrid position based in London or Birmingham. This exciting role involves leading implementations and stakeholder management in a fast-paced environment. The ideal candidate will have over 8 years of project management experience, with at least 5 years specifically in ServiceNow project management. Salary ranges from £90k to £110k plus bonuses and benefits.

Product and Operations Lead - ServiceNowApplylocations: Bracknellposted on: Posted 6 Days Agojob requisition id: R-204970# ABOUT THE ROLEAs a Partner in our business your number one focus is to work collaboratively to create more value for our customers and our business. As the Product and Operations Lead - ServiceNow, you will lead the development and operational maintenance of the JLP ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying and developing opportunities for integrations and automations and associated process improvements. Note that all development and operations of ServiceNow are provided by our 3rd party infrastructure partner and therefore you will not have admin access to the platform. You will maintain a holistic view of technical services, projects and outcomes for ServiceNow, assuring technical delivery and operational performance of services provisioned via offshore 3rd party suppliers. You will be a key touch point for the business and for colleagues within IT. You will also focus on developing and maintaining stakeholder relationships, demonstrating effective influencing skills. You will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected salary - The expected salary for this role is up to £75000 Contract type - This position is a permanent contract. Working pattern/flexible working : The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs, whilst balancing the needs of the business. Location - This role is based at our Bracknell Head Office campus. Please note, any cost incurred as a result of travel to the office is the responsibility of the successful candidate. Key responsibilities Strategic Vision & Roadmap: Define and own the multi-year ServiceNow roadmap, aligning platform capabilities with organisational goals and digital transformation initiatives. Stakeholder & Governance Leadership: Establish and chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow product development understanding how this would be useful for JLP. Network with other ServiceNow customers to understand best practice and ways of working. Platform Advocacy: Champion the platform across the business, identifying opportunities for workflow automation, integrations with other relevant platforms (such as Jira, Confluence, Slack, SalesForce etc.) and driving adoption of new modules and features beyond our initial use of ITSM Pro. General Set clear intent, direction and guardrails to achieve outcomes, aligned to the Partnership and business area strategy. Empower and support 3rd party offshore team to make decisions and resolve challenges in line with the strategy. As a co-owner, actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business. Invest in your personal and professional development, utilising the opportunities available to you through your Profession to develop your skills and capabilities. Engage with your function, supporting your lead to continuously develop and improve it. Implements architectural and business commerce strategy to maximise the benefit and use of ServiceNow. Mitigate business risk while protecting throughput and business value. Assure operability delivery of ServiceNow Owns ways of working in capabilities and encourages safe experimentation in build and run Ensures services meet business need and manage major incidents as point of escalation Ensures all teams / services have clear OKRs Measure service(s) throughput and value released to ensure it is meeting required business impact Optimise cost of delivery by effectively using Partners and 3rd Parties by finding and removing all waste in the process Fights for balance of sensible prioritisation to remove technical debt and closes services, applications and infrastructure safely Essential skills/experience you'll need Skills Can plan effectively and is heavily outcome focused Has owned business problems and transformed business process with defined business impact Strong stakeholder management skills Demonstrates integrity by tenaciously doing the right thing in the face of mounting pressure Demonstrates a high level of personal accountability Experience: Typically 8-10+ years in product management or enterprise platform ownership, with significant exposure to the ServiceNow ecosystem, particularly ITSM and CMDB. Technical Certifications: Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in modules like ITSM, CMDB, ITOM and CSDM. Leadership: Proven ability to manage multidisciplinary teams, working extensively in a matrix management environment Business Literacy: Strong financial acumen, including budget ownership, ROI assessment, and benefit realisation planning Closing Date: July 1, 2026 Pay: £62,900.00 - £115,000.00 Annual Contract Type: Permanent Hours of Work: 35 Job Level: Partnership Level 6 Where You'll Be Working: Bracknell Campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA# ABOUT THE PARTNERSHIPWe're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

We are seeking a highly accomplished Senior ServiceNow Architect to lead the design, implementation, and ongoing evolution of our ServiceNow ecosystem for Telecoms. This is a pivotal role responsible for driving end-to-end platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale. KEY RESPONSIBILITIES Platform Architecture & Strategy Define and own the end-to-end ServiceNow architecture, ensuring alignment with enterprise technology strategy and business objectives across all product lines. Lead solution design for TSM, TSOM, CPQT, and SPMT modules, including configuration, customisation, workflow automation, and performance optimisation. Govern platform standards, design patterns, and architectural guardrails to ensure scalability, maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering, and stakeholder change management. Define migration strategies including phased cut-overs, parallel runs, data mapping, and rollback planning to minimise business disruption. Collaborate with business analysts, process owners, and end-users to validate migrated workflows and ensure functional parity with or improvement over legacy systems. TSM / TSOM / CPQT / SPMT Implementation Architect and deliver Telecoms Service Management solutions including service catalogue design, SLA management, fulfilment workflows, and customer-facing portals. Lead TSOM implementations covering discovery, service mapping, and AIOps integrations for proactive operations. Design CPQT solutions for telecommunications product configuration, dynamic pricing rules, quote-to-order workflows, and CPQ catalogue management aligned to TM Forum standards. Drive SPMT delivery including demand management, project portfolio governance, resource capacity planning, and executive reporting dashboards. Leadership & Stakeholder Engagement Act as the primary technical authority for ServiceNow, product owners, and delivery teams to translate business requirements into architectural solutions. Mentor and coach a team of ServiceNow developers and administrators, fostering a culture of technical excellence and continuous improvement. Manage relationships with ServiceNow account teams, implementation partners, and third-party vendors to ensure commercial and technical alignment. Contribute to pre-sales and bid activities by providing solution designs, effort estimates, and technical responses for RFPs. QUALIFICATIONS & EXPERIENCE Essential 10+ years of enterprise IT experience with a minimum of 6 years hands-on ServiceNow architecture and implementation. Demonstrable end-to-end implementation experience across TSM, TSOM, CPQT, and SPMT product modules. Proven track record leading ITSM platform migrations from legacy tooling to ServiceNow in complex, regulated environments. Deep expertise in ServiceNow integration patterns: REST, SOAP, MID Server, Service Bridge, IntegrationHub, Flow Designer, and CMDB Discovery. Strong command of ServiceNow development: Scripted REST APIs, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs. Solid grounding in ITIL v4 processes and enterprise architecture frameworks (TOGAF or equivalent). Exceptional stakeholder management skills with experience presenting to senior leadership and executive committees. SKILLS & COMPETENCIES Technical Skills Core: ServiceNow Platform ITSM, TSOM, TSM, SPMT, CPQT REST/SOAP APIs, OAuth, SAML, SSO, MID Server, Discovery, CMDB, CORP AD integration Integration Hub, Flow Designer, Service Bridge Workflow Editor, Automated Test Framework JavaScript (ServiceNow scripting), Angular, HTML/CSS for Portal development Behavioural Competencies Strategic thinking with an ability to balance long-term architectural vision with pragmatic delivery. Strong written and verbal communication; able to produce high-quality architecture documentation, HLDs, and LLDs. Analytical problem-solving with a data-driven approach to decision-making. Collaborative leadership style - comfortable working across engineering, business, and vendor teams simultaneously. Self-motivated, with a high degree of accountability and ownership over platform outcomes.

Salary: £40,000 - 50,000 per year Requirements We require strong hands-on experience in security or infrastructure engineering roles. We require experience supporting enterprise identity platforms such as Microsoft Entra ID or Active Directory. We require experience with security tooling such as Microsoft Defender, Purview, or equivalent platforms. We require proven experience in incident, problem, and change management processes. We require experience working with service management tools such as ServiceNow. We prefer experience implementing enterprise-scale security platforms. We prefer exposure to Zero Trust architecture and modern security frameworks. We prefer experience working in regulated or large-scale enterprise environments. We require relevant technical certifications or equivalent experience, such as Microsoft Security, Azure, or Identity certifications. We require ITIL Foundation or equivalent experience working within ITIL environments. We require strong troubleshooting skills across cloud and hybrid environments. Responsibilities We design, implement, and maintain enterprise security platforms including identity, privileged access, information protection, and endpoint security. We lead engineering and operational support for platforms such as Microsoft Entra ID, Purview, PAM/PIM, and Defender. We drive adoption of secure-by-design and Zero Trust principles across infrastructure and services. We troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. We own problem management activities, including root cause analysis and implementation of long-term fixes. We develop and implement automation and scripting solutions, including PowerShell, to reduce manual intervention and improve resilience. We support delivery of cyber and infrastructure projects, providing subject matter expertise. We collaborate with Architecture, GRC, Risk, and Operations teams to align solutions to business and regulatory requirements. We contribute to platform roadmaps, ensuring alignment with our cyber strategy. We prepare and maintain clear technical documentation, standards, and operational procedures. We provide mentorship and guidance to engineers and analysts within our Cyber Platforms team. We engage with third-party suppliers and managed service providers where required. We support and enhance Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle management. We support and enhance privileged access controls across PAM/PIM solutions. We enforce least privilege and secure administrative access through Tier-0 and Tier-1 controls. We configure and optimise Microsoft Defender security controls across endpoints and servers. We contribute to secure configuration baselines and hardening standards. We support ongoing platform improvements and feature adoption. We develop automation for repeatable processes such as access reviews, certificate lifecycle, and policy deployment. We improve monitoring, alerting, and operational visibility across security platforms. We reduce manual workload through scripting and integration. We investigate platform-related security incidents and support response activities. We work with SOC and MSSP providers to improve detection and response capabilities. We contribute to continuous improvement of detection rules and playbooks. Technologies Active Directory Azure Cloud Support ITIL PowerShell RBAC Security ServiceNow DevOps More We are Connells Group UK and our Senior Cyber Platforms Engineer will join our Cyber Platforms team, where we focus on securing the confidentiality, integrity, and availability of our systems and data through proactive engineering, automation, and continuous improvement. The role is central to our cyber strategy and offers the opportunity to work across enterprise identity, privileged access, information protection, and endpoint security platforms in a regulated enterprise environment. We value collaboration, technical excellence, and secure-by-design thinking, and we are an equal opportunities employer that welcomes applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Salary: £35,000 - 75,000 per year Requirements 5 years supporting hybrid AD (On Prem & Azure AD) in enterprise environments. Deep knowledge of Group Policy (including AGPM), ADFS, AD Connect, and LDAP. Strong grasp of Azure AD security (RBAC, Conditional Access, MFA, PIM). Proficiency across Windows Server 2016/2019/2022 (legacy familiarity from 2003 is beneficial), DNS/DHCP, DFS, clustering, and Windows PKI. Operational excellence with Domain Controllers and FSMO role management. Azure PowerShell scripting for automation and support. Experience with O365/Exchange Online and Endpoint Management in identity related contexts. Strong documentation and communication skills; confident working directly with senior customer stakeholders. Familiarity with ServiceNow (Incidents, Requests, Change, Reporting). Responsibilities Administer and maintain hybrid identity infrastructures across on-prem Active Directory and Azure Active Directory (Entra ID), ensuring secure, reliable authentication and directory services. Troubleshoot and optimise identity platforms including AD, ADFS, Azure AD Connect/Sync, Entra ID, and LDAP, resolving complex federation, synchronisation, and authentication issues. Lead Group Policy lifecycle management, including design, implementation, and controlled deployment using AGPM to ensure consistent and secure configuration baselines. Manage core AD infrastructure components such as Domain Controllers, FSMO roles, DNS, DHCP, Sites & Services, ensuring resilience, correct topology, and high availability. Implement and enforce Azure AD security controls, including RBAC, Conditional Access, MFA, Identity Protection, PIM, and other Zero Trust aligned safeguards. Support Azure-based platforms including Azure Virtual Desktop, Azure Storage, and policy driven automation using PowerShell to streamline operational tasks. Administer and support Windows Server environments (2016 through 2025), ensuring proper patching, performance, and service reliability. Manage Public Key Infrastructure (PKI) and certificate based authentication, including lifecycle operations, template management, and secure issuance practices. Support and maintain Virtualisation Platforms in conjunction with Active Directory and domain architecture best practices. Contribute to the design and delivery of identity and infrastructure solutions, including installation, configuration, optimisation, and continuous service improvement initiatives. Produce comprehensive technical documentation, including HLDs, LLDs, operational guides, runbooks, and service model documentation for internal and customer use. Work within Agile and ITIL aligned processes to drive continuous improvement, operational consistency, and service excellence. Deliver clear communication and exceptional customer service, supporting both technical and non technical stakeholders in resolving identity and access related issues. Configure and support enterprise integrations, including Azure Enterprise Applications, ADFS integrated services, Single Sign On (SSO), and user/application provisioning for SaaS and PaaS platforms. Technologies Active Directory Azure Support ITIL LDAP PaaS PowerShell RBAC Security ServiceNow Windows Office 365 Cloud ARM CI/CD DevOps Kubernetes More We are looking for an Active Directory Support Specialist to join our team on site at Client Site Aldermaston, where you will play a crucial role in supporting, maintaining, and enhancing our hybrid identity services environment. This position involves delivering expert technical support within a high security public sector setting while contributing to long term service transformation and operational automation initiatives. We value a strong customer focused mindset, the ability to work independently, and a commitment to maintaining security standards. In return, we offer a collaborative working environment where your expertise will drive the evolution of our identity management systems. last updated 25 week of 2026

About the Role As Product and Operations Lead - ServiceNow you will lead the development and operational maintenance of the ServiceNow environment for the Partnership, focusing on ITSM and CMDB. You will define and own the multi year ServiceNow roadmap, align platform capabilities with organisational goals, drive automation and integration initiatives, and ensure efficient, reliable delivery through our offshore 3rd party infrastructure partner. Key Responsibilities Strategic Vision & Roadmap: Define and own the multi year ServiceNow roadmap, aligning platform capabilities with organisational goals and digital transformation initiatives. Stakeholder & Governance Leadership: Establish and chair governance boards; lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities including creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow product development, understand applicability to the Partnership, and network with other ServiceNow customers for best practice. Platform Advocacy: Champion the platform across the business, identify opportunities for workflow automation and integrations with platforms such as Jira, Confluence, Slack, Salesforce, and drive adoption of new features beyond ITSM Pro. Set clear intent, direction and guardrails to achieve outcomes aligned with the Partnership and business area strategy. Empower and support the offshore third party team to make decisions and resolve challenges in line with the strategy. Co owner role: actively share ownership responsibilities and support partners and colleagues to have a voice in the business. Invest in personal and professional development through available learning opportunities. Engage with the function, supporting the lead to continuously develop and improve it. Implement architectural and business commerce strategy to maximise the benefit and use of ServiceNow. Mitigate business risk while protecting throughput and business value. Assure operability delivery of ServiceNow, own ways of working in capabilities and encourage safe experimentation in build & run. Ensure services meet business need and manage major incidents as point of escalation. Ensure all teams / services have clear OKRs. Measure service(s) throughput and value released to ensure business impact. Optimize cost of delivery by effectively using partners and third parties, finding and removing waste in the process. Fights for balance of sensible prioritisation to remove technical debt and close services, applications and infrastructure safely. Qualifications Experience: 8-10+ years in product management or enterprise platform ownership, with significant exposure to the ServiceNow ecosystem, particularly ITSM and CMDB. Technical Certifications: Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in modules such as ITSM, CMDB, ITOM and CSDM. Leadership: Proven ability to manage multidisciplinary teams in a matrix environment. Business Literacy: Strong financial acumen, including budget ownership, ROI assessment and benefit realisation planning. Core Skills: Effective stakeholder management and influencing skills. 10+ years of transforming business processes with defined business impact. Strong integrity and personal accountability under pressure. Outcome focused planning and execution. Other Information Salary: up to £75,000 expected; final pay range £62,900 - £115,000 per annum. Contract type: Permanent. Working pattern / flexible working: Hybrid - a mix of office and home based on personal needs. Location: Bracknell Head Office campus, Doncastle Road, Bracknell, Berkshire, RG12 8YA. Hours of work: 35 hours per week. Job level: Partnership Level 6. Closing date: July 1, 2026.

Job Title: Reporting Lead Location: Birmingham Corporate Title: Vice President You will join Deutsche Bank as a Reporting Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality Reporting and Platform Analytics capability across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure Reporting solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance and data quality principles. This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team. What we'll offer you Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days' holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your Key Responsibilities Define and lead the Reporting and Platform Analytics capability for the ServiceNow platform Act as the ServiceNow Reporting authority in governance forums, driving high-quality and consistent user experiences Establish and lead ServiceNow Reporting and Platform Analytics governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise User Experience (UX) and Organisational Change Management (OCM) teams to shape Reporting design decisions across portals, workspaces, and workflows Review and guide Reporting designs and implementations to ensure they meet standards for usability, accessibility and data quality Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes Your Skills and Experience Experience with the ServiceNow platform, including a track record of influencing or leading Reporting and data analytics outcomes Strong knowledge of ServiceNow Platform Analytics principles, methodologies, and ServiceNow best practices Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request Working knowledge of platform configuration, including flows, business rules, client scripts, and User Interface (UI) policies Familiarity with incident, problem, change, and request management processes Strong communication and stakeholder management skills How we'll support you Training and development to help you excel in your career Flexible working to assist you balance your personal priorities Coaching and support from experts in your team A culture of continuous learning to aid progression We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards). Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process.

ServiceNow Senior Solution Architect The Role As a Senior ServiceNow Solution Architect you will be responsible for leading delivery of ServiceNow based solutions across multiple client projects. You must analyse new business requirements and their correct technical implementation solutions using industry best practices. You will work closely with client stakeholders, delivery leads, business analysts, developers and testers to guide the design through to implementation and beyond whilst ensuring KPMG risk and quality standards are adhered to. Key aspects of the role are: Lead the technical delivery of a portfolio of projects based on the ServiceNow platform Define technical solutions (at an architectural and design level of detail) Provide senior technical leadership and mentoring to junior architects and offshore development teams. Deliver compelling solution demonstrations across the ServiceNow platform. Assist development teams in resolving technical issues through all stages of the project lifecycle. Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources. Support the ServiceNow presales opportunity lifecycle. Contribute to the development of KPMG's ServiceNow based product roadmap. Operate as a member of the wider KPMG community, sharing knowledge across functions and building your personal network within the firm. The Person Required experience 8+ years of experience in consulting / professional services and technical delivery A proven track record of delivering technology projects on the ServiceNow platform as a Solution Architect Certified ServiceNow System Administrator Certified Implementation Specialist in at least 3 product suites Experience of agile and traditional software and project methodologies Preferred experience ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) ServiceNow Certified Application Developer (CAD) Certified in ITIL Foundation (v3 or v4) Experience of leading offshore development teams and working with engagement leads, project managers and business analysts to deliver enterprise wide ServiceNow solutions Understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc. Experience in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages Ability to author clear and comprehensive documentation