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2nd Line Engineer Hybrid based - Crawley (3 days remote/ 2 days office based) What's this role about? As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support. Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team. What will I get up to day to day? You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners. Your everyday focus will include: Troubleshooting a range of technical issues experienced by our clients, including the following technologies: Windows Server 2008 R2, 2012, 2016,2019 Windows 10 & 11 VMware, Hyper V Azure Microsoft 365 Network troubleshooting Using our PSA platform to log and respond to support tickets Identifying automation opportunities and proactive tasks resulting in exceptional levels of uptime and reliability of client systems What gets me the competitive edge? Stand out from the pack with these things: Experience working for a managed service provider Knowledge of Autotask RMM or PSA Being a people person, delivering support with a friendly and positive manner Great communication skills, both verbally and in writing will be expected. Working hours (weekly rotating) 7:45am - 4:15pm 8:30am - 5pm 9am - 5:30pm 9:30am - 6pm 11:30am - 8pm You will also be required to work 1 in 4 weekends (days back in lieu).

Overview Position Name: Jr. Systems Engineer Reports to: Client Technology Manager Location/Type: London, Great Britain Status: Full-Time Salaried, In-Office Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now! We are seeking a Jr. Systems Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities for the successful candidate. You will be working with Systems Engineers and Sr. Systems Engineers in a very collaborative environment which allows for very quick technical growth. Responsibilities Perform IT Support services to users onsite Use of a ticketing system to manage support queries Maintain documentation and comply with rules and guidelines of the organization Adherence to strict change control procedures Requirements The ideal Jr. Systems Engineer will possess at least 1 year of IT Experience (Desktop Support, Systems Engineering, Systems Administration) End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting Strong verbal and written communication skills, responsibility, and follow-through Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Systems Administration: Basic knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy Basic understanding of networking concepts Periodic travel to customer office locations within the metropolitan area will be required The candidate must be able to complete all physical requirements of the job, which include but are not limited to, the following; must be able to lift and/or carry up to 50 lbs; stand/sit for extended periods of time; push/pull; climb stairs; stoop, kneel or crouch; use fingers/hands to handle or feel; reach above head or below knee level; and the ability to work around machinery and material handling equipment. Desirable Qualities Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Experience working in an MSP environment Support of Sophos or similar product for endpoint threat management Basic understanding of virtualization platforms such as VMware or Hyper-V Experience utilizing the ConnectWise suite of products Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Equal Employment Opportunity Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Aker Systems was founded in 2017 by a team of experienced technology professionals who recognised an opportunity to provide highly secure enterprise data platforms to large organisations. We build and operate ground-breaking, ultra-secure, high performance, cloud-based data infrastructure for the enterprise. Our proprietary technology solutions drive performance and reduce costs while helping our clients to improve the management and sharing of data across their organisations. In 2024, Aker Systems won the Breakthrough Culture Awards highlighting growth companies putting culture first. In 2020 Aker Systems was recognised as a 'One to Watch' on the Sunday Times Tech Track. The Company was also recognised at the Thames Valley Tech Awards 2020; winning the Thames Valley Tech Company of the year, the Emerging Tech Company and High Growth Tech Business categories. We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, and supportive place for you to do your very best work. A UK Government Security Check (SC) clearance is required for this role. If you don't hold SC clearance, we will support you to apply assuming you have lived and worked in the UK for a minimum of 5 years. As a Lead DevOps Engineer, you will help lead the development and implementation of secure cloud environments hosting data and batch/real-time analytical platforms for public and private sector clients, leveraging the latest commercial and open-source technologies and techniques. This also involves building automated deployments using configuration management technology, deploying new modules, upgrades and fixes to test and production environments. Responsibilities Build, test and deploy cloud-based infrastructure and applications using CI/CD and Infrastructure-as-Code Contribute to the coding of custom test automation frameworks Perform script maintenance and updates due to changes in requirements or implementations Assist with setup/maintenance of environments for both manual and automated testing Assist in production support through the investigation and resolution of incidents Perform ongoing routine application maintenance tasks Assist in conducting gap analysis, identifying feasible alternative solutions, and assisting in the scope of modifications Participate in the contingency planning, including reliable backup and restore procedures Document functions and changes to new or modified modules and test activities/results Mentoring and driving the team to deliver to the start our customer's require Core Competencies The successful candidate will have a Bachelor's degree or greater. An equivalent of at least 5 plus years' of working experience in a DevOps capacity is also required for this position. Commercial Experience in deploying and operating infrastructure (network, servers, services) and applications on AWS and other cloud environments Developing and operating using open source and commercial software within a cloud-centric environment Server build and administration, Linux and Windows GitHub/GitLab for source control and performing code reviews as part of the build and deployment cycle CI/CD and Infrastructure-as-Code technologies, e.g. Terraform and Ansible Test Driven Development with appropriate tools and frameworks Experience of cloud orchestration and containerisation technologies, such as Kubernetes and Docker Knowledge of large-scale databases and distributed technologies, such as RDS Knowledge of distributed event streaming technologies, such as Kafka Write/maintain automation script using Bash/Shell or python scripting languages Experience of mentoring and leading people around you and taking point on key decisions Aker Systems Attributes At Aker we work as a team; we are collaborative, hardworking, open, and delivery obsessed. There is no blame culture here: try things, and take responsibility for the outcomes. You are always part of the wider Aker. We help our colleagues and take pride in successfully achieving difficult tasks. We run towards problems and help to solve them. Communicate always, do so accurately and in a timely fashion. In return, we offer a competitive salary, 25 days holiday plus bank holidays, company paid medical insurance and life assurance, pension scheme, annual training allowance, wellbeing allowance, virtual GP, Employee Assistance plan and more. Aker Systems fosters a diverse environment that encourages openness in its communications and is committed to providing equal employment opportunity for all people regardless of race, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics. We embrace differences of opinion and diversity because they help challenge us and find new groundbreaking technical solutions.

Overview At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! The Spacelabs Privacy and Security Program is a shared service model with responsibility for Cybersecurity and Privacy by Design, Compliance, Security Testing and Incident Response. As a Spacelabs Senior Cybersecurity Engineer you are responsible for cybersecurity and privacy functions for our Products. The role collaborates with Spacelabs Project Teams to ensure the product privacy and security posture. This role is a trusted collaborator of the Project Teams and work closely with Engineering and Quality/Regulatory functions. This role includes managing. Responsibilities Represent the Spacelabs Cybersecurity and Privacy Team Responsible for leading Product cross functional team members to complete all technical aspects of product cyber security tasks and initiatives; be the "Product Owner" for Cybersecurity Ensure the Confidentiality, Integrity and Availability of Spacelabs Cloud Products and solutions Lead Cybersecurity and Privacy by Design and by Default for the assigned projects Represent cyber security with the product development teams to ensure cyber security and privacy is being designed into products Represent cybersecurity and privacy in the Risk Assessment as a subject matter expert including: cybersecurity threat management process continuous technical analysis and monitoring of cyber security signals Lead customer cybersecurity and Privacy assurance. This includes Product Security communications content such as: Product Labeling completion of security inquiries complaint and vulnerability reports provide consistent cybersecurity and privacy guidance to Spacelabs and Customer Lead Cybersecurity and Privacy Complaint Event and Incident Investigations for assigned projects Qualifications 10+ years of Cybersecurity and Privacy Compliance 5-10 years of Cloud Security Experience (AWS preferred) 5 years' experience leading product cyber security projects and risk management activities - in medical device or healthcare domain (preferred) Experience in cross-functional cyber security activities including Product Defense in Depth, security technology, regulatory compliance and incident response Domain specific standards and approaches on privacy and product security (ISO 2700x, NIST 800 Series Special Publications) Knowledgeable and experience with laws and regulations on cyber security, privacy, data protection and breach notification (e.g. FDA cyber security guidelines, 95/46/ED, HIPAA, GDPR, ISO 13485, ISO 14971. ISO 27001/27017/27018, ISO 30111; AAMI TIR 57; 21CFR820, SB1386, etc.) Experience in designing or leading software products using Secure SDLC Thorough Understanding of securing and hardening Windows and Linux operating systems Thorough understanding of networking and network security Thorough understanding of Operating Systems, Operating Systems Security (e.g. hardening) Thorough understanding of Web Server Security Thorough understanding of Database Security Thorough understanding of Cloud Design and Architecture Thorough understanding of Security by Design and by Default for Cloud solutions (infrastructure, Application and Operational Security) Thorough understanding of AWS Cloud Security Best Practices Cyber security training and certification such as CISSP/CISM/CISA, Security +; Cloud Security Alliance, SANS Cloud Security Bachelor's Degree plus a minimum of 15 years of related experience or Master's Degree plus a minimum of 10 years of related experience or waiver based on experience Degree should be in a technical discipline such as Computer Science-Information Security or Cybersecurity or Software Engineering

United Kingdom of Great Britain and Northern Ireland Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part Saab is a leading defence and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. The Role: To design and implement application and software solutions for underwater robotics applications in line with the company's business needs through innovation, creativity and professionalism. In addition, you will be tasked with designing and developing software for the next generation of underwater vehicles as well as supporting and developing on existing codebase and products. Qualifications and Skills: You will be a team player, who is proactive and able to demonstrate experience in the following areas: Familiarity in development of control software Solid understanding of software design and architecture Familiar with Standard Web Technologies Exposure to front end - Able to construct functional web pages Software Engineer with min 5 years' experience as an Engineer. Preferably with a Degree in a relevant Engineering Discipline. In addition, you will be Able to demonstrate software skills in some of the following technologies on both Windows and Linux: C++ Python XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets Docker TCP-IP / UDP SQL or other databases Databases Cyber Security Exposure to IP video and video routing Familiarity in design and testing of control software Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.

Purpose: To ensure the robust operation and evolution of 7IM's network and IT infrastructure across both on premises and cloud (Microsoft Azure) environments. The Network & Infrastructure Engineer is responsible for maintaining secure and reliable connectivity for the entire enterprise, covering data centres, office locations, and cloud services. The role provides expert third line support for core infrastructure services, including network, server, and virtualisation platforms such as Windows Server, Hyper V, and VMware, supporting colleagues, clients, and partners. It also drives projects that improve resilience, security, and performance as 7IM continues its transformation towards a hybrid cloud model. This position works closely with the Cloud Engineering team to align on network, server, and connectivity requirements as services migrate to Azure. Responsibilities Network Infrastructure Management: Manage 7IM's internal and external networks, including office/data centre LANs, WAN, Wi Fi, and Azure cloud. Install, configure, and upgrade network hardware and cloud components to enhance communication infrastructure and maintain reliability. Network Security & Threat Protection: Safeguard networks from malware, viruses, and unauthorized access across on premises and cloud environments. Install and maintain firewalls, set company wide access policies, and stay updated on cybersecurity risks to address vulnerabilities and threats. Infrastructure Availability & Support: Keep IT infrastructure consistently available through efficient management of requests, prompt incident resolution with root cause analysis, and ongoing improvements. Provide third line support for complex issues and escalate major outages to the Head of IT Infrastructure when needed. Cloud Integration & Collaboration: Collaborate daily with Cloud Engineering to support 7IM's Azure transformation. Align network architecture, and help design and manage Azure networking components to ensure secure, seamless integration between on premises and cloud networks, resolving connectivity related issues as a team. Team Collaboration & Continuous Improvement: Work with the Infrastructure team to carry out IT strategy aligned with business needs. Identify ways to optimise, automate, or improve processes to boost efficiency and support 7IM's goals. Project Implementation & Upgrades: Lead or play a key role in infrastructure projects - typically involving network or system migrations, upgrades, and deployment of new or improved services (including cloud adoption initiatives). Draft project proposals and implementation plans for such, then execute these plans to deliver enhancements on time and with minimal disruption to business operations. Systems Monitoring & Standardisation: Monitor servers, networks, and infrastructure for issues and uptime across on premises and Azure. Maintain consistent configurations in all environments to boost stability and support. Disaster Recovery & Business Continuity: Support IT disaster recovery for network infrastructure. Run regular tests to ensure backup systems work and meet RTOs. Keep continuity plans current. Documentation & Knowledge Sharing: Update and expand team documentation, including network setups and procedures. Record changes and best practices for both on premise and Azure environments. Professional Development: Pursue ongoing training in networking, cloud, and cyber security. Seek courses, certifications, and labs to keep skills sharp and benefit the team. Compliance & Best Practices: Follow 7IM's policies, industry regulations, and best practices in all infrastructure tasks. Adhere to IT security and change management procedures, complete required training, and ensure networks and systems meet regulated financial standards. Provide information and implement fixes for IT audits or risk assessments as needed. About You Knowledge Networking & Cloud: Strong grasp of networking principles for on premises and cloud setups, especially Microsoft Azure features like Virtual Networks, VPNs, firewalls, and hybrid architecture. Infrastructure Systems: Broad IT infrastructure knowledge including Windows Server, Active Directory, Exchange, virtualization, storage, and basic SQL Server administration. IT Operations & Best Practices: Familiarity with ITIL practices such as change and incident management to maintain reliable IT services. Cybersecurity & Resilience: Solid foundation in network security, threat defense, disaster recovery, and business continuity measures for resilient systems. Business & Industry Awareness: Good understanding of how IT infrastructure and networks support business operations, ideally within a financial services or regulated industry context. Aware of the importance of compliance, data protection, and risk management in delivering technology services in line with business and regulatory requirements. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). Proven experience in an IT infrastructure and/or network engineering role, providing support and managing enterprise systems and networks. Hands on experience with both on premises infrastructure and cloud based services is highly desirable, reflecting the hybrid nature of 7IM's environment. Professional certifications such as Cisco CCNA/CCNP or CompTIA Network+ are desirable, demonstrating solid networking expertise. Microsoft infrastructure certifications, especially those focused on Azure (for example, Azure Administrator (AZ 104), Azure Solutions Architect, or similar), are a distinct advantage. Any relevant cloud or virtualization certifications will be viewed favorably in light of 7IM's cloud transformation. Skills & Other Relevant Information Must be a strong team player with a collaborative approach to work. Possesses excellent written and verbal communication skills and can articulate technical concepts in clear, non technical language for the benefit of colleagues and stakeholders. Conscientious, proactive, and accountable in carrying out duties, with a positive, "can do" attitude. Demonstrates keen attention to detail and the ability to think laterally to solve problems creatively. Excellent time management skills, with the ability to prioritize tasks effectively and handle multiple responsibilities under pressure. Willing to take ownership of issues and see them through to resolution and has a proven track record of delivering on commitments and projects reliably. Embraces change and is willing to adapt to new technologies or processes as the IT landscape evolves. Continuously seeks to improve existing solutions and readily accepts new challenges as part of personal and professional growth (particularly important during the ongoing cloud transformation). Reports to Head of IT Infrastructure.

Who you'll be joining We're problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients. We're an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons. Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people. What You'll Be Doing You'll be out on client sites working hands-on with infrastructure across a range of businesses, from professional services firms to manufacturers. Some days it's setting up new starters and resolving desktop issues. Other days it's working through infrastructure problems with support from the wider team. You'll gain exposure to a wide range of environments and challenges you wouldn't typically see in a single in-house IT role. This is a great starting point for someone looking to build a long-term career in infrastructure. We work with our clients to improve their IT environments by identifying risks, tightening security, and making systems work better. You'll be part of the team making that happen, supported by experienced engineers. This is a hands-on, client-facing role based from our London office, with regular time spent working directly on client sites. Your Day-to-Day Providing 1st and 2nd line technical support to client end users, diagnosing and resolving issues across hardware, software, and cloud services Getting to know our clients' environments, including their infrastructure, key applications, and how IT supports their business Carrying out day-to-day systems administration including Active Directory, Microsoft 365, and basic Windows Server tasks Supporting infrastructure projects such as deployments, upgrades, and migrations Applying patches, following best practice, and identifying potential security risks Documenting work clearly so the wider team can support client environments effectively Continuing to develop technical skills through vendor training and hands-on experience What we're looking for If some (or most) of the following sound like you, we'd love to hear from you: Around 1-2 years' experience in IT support, whether on a helpdesk or in a junior systems role Experience supporting end users in a professional environment A working knowledge of Active Directory, Microsoft 365, and Windows desktop/server operating systems Basic understanding of networking concepts such as DNS, DHCP, and TCP/IP Comfortable troubleshooting hardware and software issues including PCs, laptops, printers, and peripherals Experience working with a ticketing system in an ITIL-aligned environment Clear and professional communication skills and confidence speaking with clients Curious about technology and keen to continue developing your skills Comfortable working in client environments and building relationships Someone who takes ownership of problems and follows them through to resolution Interested in building a long-term career in infrastructure Nice to have Exposure to infrastructure technologies such as VMware, AWS, Cisco, or similar platforms Experience supporting Windows Server environments Experience contributing to technical projects such as deployments, upgrades, or migrations How We Take Care of You As well as offering a competitive salary, we have an attractive benefits package including: A healthy work life balance with flexible and agile working being the norm Unlimited holiday allowance EV car scheme (salary sacrifice) Room to grow with supported development opportunities and sponsored training Enhanced family policies If you ever need it, company sick pay and life assurance Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries. Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for. Privacy Statement Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Job Overview We are hiring Data Centre Engineers for a client based in Sevenoaks in Kent with regular attendance at the Maidstone site. This is a secure environment requiring security clearance; we invite applications from UK nationals who hold or are willing to undergo SC clearance. Key Responsibilities Visually inspect status indicators (LEDs) on customer equipment and report status. Perform a power cycle of an item of customer equipment as per written instructions. Inspect power and cabling connectivity and confirm proper seating. Test cable paths for conformance to performance standards. Connect a Crash Cart (KVM) to assist diagnosis of failed reboots or power cycles. Mount media in identified drives as part of system builds or diagnosis. Activate hardware controls and replace hot swappable components as per instructions. Required Qualifications Basic understanding of IT operations in a large organisation. Strong loyalty and respect for data and DC facility security. Fluency in English (speaking, reading, writing); local language fluency also required. Ability to work precisely and maintain quality orientation. Flexibility and willingness to cope with unexpected problems and situations. Technical orientation and professional communication skills. Basic understanding of server hardware (console, devices). Ability to handle various types of media, devices and libraries. Proficiency in Microsoft Windows, Microsoft Office, and general PC hardware. Basic understanding of networking. Data centre operations experience and familiarity with structures and processes. Professional certification in a related field or a professional degree in a technical discipline. Additional Requirements Must be able to work dayshift and nightshift hours; a generous shift allowance is provided. Must have own transport and be able to drive to both sites. Must pass standard Criminal Records checks; additional background checks may be required by certain customers. Must agree to DXC's Confidentiality, Non Solicitation, and Conflict of Interest Agreements. Equal Opportunity Statement DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, colour, religious creed, national origin, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long term unemployed job seekers receive equal consideration for employment. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

11629 £30k per year Fordway -1st Line IT Support Analyst Fordway is anIT managed services and consultancy firmbased in Godalming. Founded in 1991, they specialise in helping mid sized enterprises and the UK public sector accelerate their digital transformation, optimise IT budgets, and manage complex IT environments. Overview Fordway are hiring for a Level 1 Service Desk Engineer to join their growing support team. This is a primarily remote role within a Level 0, Level 1, and Level 2 support structure. The Level 1 team handles the majority of incoming technical support requests, ranging from end user issues to more complex troubleshooting. The role suits someone who is customer focused, technically curious, and motivated to develop a long term career in IT within a fast paced managed services environment. Fordway place strong emphasis on attitude, collaboration, problem solving, and customer service as well as technical ability. Key Selling Points Remote first role with structured monthly office attendance Strong exposure to Microsoft Cloud and enterprise environments Hands on technical development opportunities Mix of remote, office based, and onsite customer support Strong career progression opportunity Location & Working Pattern Home based (UK) Must be commutable to Godalming, Surrey (GU7) Fordway office is based in Godalming Mandatory office attendance: 1 week per month During office weeks, engineers gain hands on experience including builds, imaging, and collaboration with senior engineers. Customer Site Requirement Key customer site located near Heathrow Candidates must also be commutable to Heathrow Occasional onsite visits required for support, troubleshooting, and installations Shift Pattern 37.5 hours per week, Monday Friday (rotating shifts): Early: 07:00 - 15:30 Mid: 09:00 - 17:30 Late: 10:30 - 19:00 Shift flexibility is essential. Role Responsibilities Provide remote end user IT support via phone and remote tools Troubleshoot Windows, Microsoft 365, devices, printers, and networking issues Manage and resolve tickets with clear documentation Escalate to 2nd/3rd line support where required Support user and device administration (M365, Entra ID, Intune) Assist with onsite support and project activities Maintain knowledge base documentation Support SLA adherence and service quality standards Identify and escalat potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Desktop, mobile, printer and hardware troubleshooting Candidate Profile Fordway are looking for someone who is: Self motivated and proactive Strong in customer service and communication Logical and structured in troubleshooting Comfortable working independently in a remote environment Collaborative and adaptable Keen to develop a long term IT career This role suits someone who enjoys variety, problem solving, and exposure to different technologies and customers. Essential Experience Minimum 3 years' experience in IT Service Desk / Support role Experience providing remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Understanding of SLAs, KPIs, and ticketing processes Desirable Certifications AZ 900 MS 900 SC 900 MD 102 AZ 104 ITIL Foundation Security Clearance SC clearance may also be required if successful Benefits 25 days holiday + bank holidays (rising to 28 with service) Private medical insurance Life assurance (4x salary) Pension matched up to 5% Holiday buy scheme (up to 1 additional week) Homeworking allowance (£300 setup + £100 annually) Paid charity day Dog friendly office with free parking Techscheme & Cyclescheme Quarterly company funded training lunches Key Screening Checklist Confirm candidates: Can work rotating shifts Are commutable to Godalming (office) Can attend office 1 week per month Are commutable to Heathrow (customer site) Are open to occasional onsite visits Have strong Microsoft 365 support experience Have at least 3 years IT support experience Are permanent only (no contractors) Can pass BPSS / SC clearance checks Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

IT Support Engineer with 1st and 2nd Level Support Our Client is a very successful bank with offices across Europe and the Middle East. The Client is looking to recruit a 1st & 2nd Line IT Support Engineer for the Bank's Mayfair London office. You will have at least 3 to 5 years experience of 1st and 2nd Level Support as an Engineer. Covering a range of various duties from Desktop and Mobile support, to supporting our 150+ user base with 5 days a week onsite support with very limited to zero working from home, AV Support and other IT side desk tasks. Your role will also allow you to work and learn from our Infrastructure, Communications, iSeries and Development Teams - semi involved with various streams of IT work for 2024 (new imaging process - new ITSM tool - and many more projects coming in 2024). Responsibilities Required to cover onsite IT Support - Monday to Friday between our business hours of 08:00am 17:30pm (UK). As we work closely with our parent company in the Middle East and our European Branches, we require supporting ad hoc out of hours support on Bank Holidays/Weekends which is rota based between the engineers in the team. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspects of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London, Europe and Jordan (Middle East) and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for the Bank's IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Ability to educate and support User bases of varied level of IT knowledge High standard support for our VIPs (C Level and Heads of Departments) Technical Skills Required Exposure to Market Data, Bloomberg, Trader Support (bonus) Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Know how of Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. Networking - design/troubleshoot/installation (DNS - DHCP - VLAN - Proxy Understanding - TCP/IP and OSI) to a moderate to advance level PowerShell to a moderate level VPN troubleshooting and Support understanding necessary. Router maintenance - wireless configuration, installation and setups This is a 12 month FTC position. The salary will be negotiable in the range £30K - £40K. Do send your CV to us in Word format along with your salary and notice period/availability.

Working Conditions Permanent, London Stockley Park Mon-Fri, 9am-5pm What You'll Do Ensure uptime, performance, and reliability of servers, storage, networking, virtualization platforms, and core business systems on premise, in addition to Azure and AWS Deploy servers (virtual and physical), patches, updates, and configuration changes in alignment with change management processes Manage and support identity and access management systems such as Active Directory, Azure/Entra ID and Okta Collaborate with teams across networking, identity, end-user computing, SaaS applications, and other technology stacks Maintain documentation including architecture diagrams, standard operating procedures, and system configurations Lead troubleshooting efforts, perform root cause analysis, and implement corrective actions Monitor system performance and capacity; proactively identify and remediate issues You Have These Proven ability to work in a high-touch, fast-paced environment Understands industry trends, including new products and solutions Ability to establish and maintain relationships with vendors, peers and colleagues across the organization Ability to influence the usage of private and public cloud technology by demonstrating side by side comparison of cloud technology costs and TCO Excellent technical skills, including ability to define trade-offs, ask probing questions, and incorporate technology solutions into a broader enterprise environment Pro active awareness of direct and indirect security threats Must be effective in working independently and in a team setting Strong oral and written communication skills to articulate technologies to technical and non technical personnel Excellent interpersonal and customer relationship skills Experience in vendor management Ability to identify and make pro actively value added recommendations Requirements Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent hands on experience Minimum 10 years of experience in an Infrastructure systems engineering role Minimum 8 years administrating Windows Server, Hyper V and VMWare Minimum 8 years of experience in implementing private/public and/or hybrid cloud solutions (Azure and AWS) Minimum 5 years working in an enterprise level environment designing, building server, storage and network solutions in heavily virtualized environment Advanced understanding of PowerShell and ability to work within a heavy Windows Server Core environment Advanced understanding of Windows operating systems and Windows Server roles Working experience in performance monitoring and troubleshooting Windows servers Broad working experience implementing and troubleshooting Active Directory and Group Policies Desirable Experience Ability to develop, document, and/or provide training to both technical and non technical personnel Experience with Linux (CentOS/RHEL, Ubuntu, etc) Experience in implementing Infrastructure as Code Working experience with automation and provisioning tools (Chef, Terraform, Workato) Experience with Okta Working knowledge of SSH, Kerberos, Radius, SAML, BIND DNS (nsupdate, dnssec, stubs, delegation) and others Preferred Certifications Current Microsoft Certified Windows Server Hybrid Administrator Associate Current Microsoft Certified Azure Administrator Associate AWS Certified Solutions Architect - Professional EEO Statement TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non discrimination in employment. TKO makes employment decisions based on merit and qualifications, without consideration of an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws.

Position Overview Entrust is looking for a Principal Network Engineer to develop and maintain functional and secure networks. The candidate will mentor a team of engineers to troubleshoot and optimize our networks for users. Responsibilities Lead and support network service implementation and maintenance including accurate and up to date network designs and documentation. Collaborate with network architects to design and implement functional company networks. Analyze and confirm the information demands and functional requirements in collaboration with internal and external customers. Adopt network security measures after organizing, planning, and safeguarding data, software, and hardware. Monitor network performance to identify necessary adjustments and improvements. Cooperate with technology suppliers to offer business focused solutions. Provide technical leadership to teams working on deployment and support. Ensure the stability of the working environment before, during, and after system updates. Establish and maintain strong cross functional working connections with corporate and local teams. Resolve issues escalated by lower support tiers and provide support for those tiers as needed. Configure firewalls, routing, and switching to maximize network security and efficiency. Utilize online resources and documentation to gain knowledge about new or unfamiliar technology. Install and configure networking hardware. Create and implement network security measures. Mentor and guide junior Network Engineering staff. Conduct regular network performance tests. Delegate networking maintenance tasks to junior staff. Deal with escalated network support issues. Draw up network status reports. Basic Qualifications College or University Degree in Computer Science, Information Systems, or a related discipline or equivalent combination of education and work experience. Cisco CCIE/CCDE qualified is desirable or CCNP level equivalent experience. 8+ years of High Availability, High Security, Internet Data Center Experience and the requisite rigor needed to operate in that environment. 2+ years of public cloud experience preferred but not required. Experience with automation and deployment frameworks to deploy network services. Documentation skills and experience. Design and deployment experience with most of the following technologies: F5, Palo Alto, Windows Server, VMWare, SD Wan, Network Virtualization. Must be able to lawfully work in the UK and have unrestricted work authorization for the UK. Preferred Qualifications Strong organization skills and detail oriented. Excellent problem solving skills. Knowledge of ITSM/ITIL Project coordination and management experience. Experience with the following: Cisco OS, FW, Switches, Routers; Palo Alto, FWs; Cisco ACI; F5 NR1. Equal Employment Opportunity Entrust is an EEO/AA/Disabled/Veterans Employer and values diversity and inclusion. We welcome applications from qualified individuals of all backgrounds and strive to provide an accessible experience for candidates of all abilities. Accessibility Statement If you require an accommodation to participate in any part of our recruiting process, contact .

IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.

Job ID: 36123 Job location: London, GB IT Manager, enterprise infrastructure services & cloud Why we need this role The Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) is responsible for the end-to-end delivery, operation, and performance of critical enterprise platforms, including Microsoft 365, Azure, GCP, Windows Server, VDI, and Citrix services. The role leads a team of approximately 15 engineers, ensuring the secure, stable, and efficient operation of business-critical services, while delivering roadmap initiatives, platform improvements, and automation outcomes aligned to architecture and strategy. Working closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with a strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace, and identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Microsoft 365 Platforms: Ownership of collaboration and productivity services (Teams, Exchange, SharePoint, OneDrive, Intune), including service performance, governance, security, lifecycle, and user experience. Azure & GCP Cloud: Operational management of cloud platforms including landing zones, subscriptions/projects, connectivity, platform services, and governance controls. Windows & End User Platforms: Management of Windows Server and end-user compute platforms, including build, patching, configuration, and lifecycle. VDI & Citrix: Delivery and operation of virtual desktop environments, ensuring performance, availability, and user experience. Identity & Access: Operational ownership of Active Directory and Entra ID, including authentication, Conditional Access, privileged access, and directory services. Cloud Security & Compliance: Enforcement of secure configurations, monitoring, logging, and policy controls across all platforms. Standardisation, Automation & Tooling: Leads delivery of standardisation, automation, tooling, and operational consistency across cloud and workplace platforms. Key Accountabilities Service Delivery, Engineering & Operations Lead the build, delivery, and operation of critical infrastructure services across M365, cloud, Windows, and VDI. Ensure platforms meet availability, performance, and service level expectations. Act as senior escalation point for major incidents and service issues. Security, Resilience & Service Stability Ensure secure-by-design and operational security controls are implemented and maintained. Own resilience, recoverability, monitoring, and service continuity across platforms. Roadmap Delivery & Continuous Improvement Deliver platform roadmaps and improvement initiatives in line with architectural direction. Drive continuous improvement in automation, efficiency, and service quality. Team Leadership & Capability Development Lead and develop a high-performing engineering team (FTE & contingent). Build capability across cloud, workplace, and identity domains. Ensure effective workload management, prioritisation, and delivery. Cross-Domain Collaboration & Integration Work with Architecture, Security, Development, and Operations teams to deliver integrated services. Ensure solutions are fully transitioned, supported, and operationally sustainable. Vendor & Service Management Ensure service performance, delivery quality, and issue resolution. Operational Governance, Cost & Optimisation Ensure services are aligned to standards and governed through full lifecycle. Manage operational cost, capacity, and efficiency. Drive automation, standardisation, and reduction of technical debt and complexity. Additional Focus Areas Ownership & Accountability: Owns service outcomes across availability, security, and cost. Leadership & Team Development: Builds, leads, and develops high-performing teams. Execution & Delivery: Drives consistent, high-quality service and platform delivery. Collaboration & Influence: Works effectively across domains and stakeholders. Adaptability & Improvement: Responds to operational challenges while driving automation and optimisation. What we're looking for Extensive experience leading infrastructure engineering and operations teams in enterprise environments. Strong expertise across Microsoft 365 and workplace services, Azure and GCP cloud operations, Windows Server, VDI/Citrix, and identity (Active Directory, Entra), with robust knowledge of security, resilience, operational controls, and automation tooling. Proven ability to manage business-critical services at scale. Strong stakeholder, vendor, and team leadership capability. Excellent operational, analytical, and decision-making skills. Ownership & Accountability: Takes responsibility for delivering outcomes and driving technical excellence. Leadership & Influence: Ability to inspire, motivate, and guide team members toward achieving goals. Communication: Clear and concise verbal and written communication skills for technical and non-technical audiences. Problem Solving: Strong analytical skills to troubleshoot complex issues and implement effective solutions. Collaboration: Skilled at building relationships and working effectively across teams and stakeholders. Adaptability: Comfortable managing priorities in a fast-paced, evolving environment. Continuous Improvement Mindset: Proactive in identifying opportunities for process and technology enhancements. Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional Architect) preferred. Diversity and Inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture. We welcome people with diverse backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Recent Initiatives Signed the UN Women Empowerment Principles which guide our Gender Action Plan. Trained 60+ employees to be Mental Health First Aiders. Provide adjustments to our recruitment process to support candidates as required. Benefits Flexible working hours and the option to work from home. Extensive induction programme with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Programme. Internal inclusion & diversity employee networks.

About the role You will report directly to the Head of Information Security and work alongside a Senior Technical Support Engineer to form the senior core of the IT Delivery and Security Services team. You will own a broad portfolio of security responsibilities, from application security and secure SDLC enablement to AI governance and security programmes, with significant autonomy to shape how that work gets done. The role is hybrid within the UK, with occasional travel to our London office for collaboration and workshops. What you will be doing Application Security and Secure SDLC Embed security into Agile development by partnering with engineering squads during planning, refinement, and delivery, and be the security voice in the room. Define, roll out, and continuously improve secure coding standards, secure design patterns, and developer-friendly guidance that scales across the engineering team. Run threat modelling for new features and major architectural changes, capturing abuse cases and security requirements early, and apply emerging frameworks to model and mitigate new threat surfaces, especially for AI-powered features. Own SAST, SCA, DAST, container, and IaC scanning pipelines, using Snyk as the primary platform. Integrate with CI/CD, manage policies, and focus on developer experience and false-positive reduction. Triage and manage vulnerabilities end-to-end: classification, SLAs, fix validation, and reporting. Build frictionless guardrails such as pre-commit hooks, secure templates, reference code, and paved paths that make doing the right thing easy. Deliver targeted training and just-in-time enablement based on findings and stack specifics. Security Architecture and Design Advise on architecture choices for key product feature developments, including authorisation, secrets and key management, data protection, and zero-trust-aligned designs. Guide secure API and microservice patterns, including input validation, rate limiting, secure session handling, and token-based security (OAuth 2.0/OIDC). Review designs for cloud-native services and edge components, ensuring sensible security trade-offs aligned to product goals. Advise on the security architecture of agent orchestration, tool integrations, memory handling, and MCP server deployments as agentic AI capabilities expand. AI Security and Governance Apply and evolve Semble's approach to AI specific threats: prompt injection, excessive agent autonomy, tool and plugin abuse, AI supply chain risks, and context manipulation, using OWASP LLM Top 10 and OWASP Top 10 for Agentic Applications. Work with the Head of Information Security to develop and maintain AI governance posture, aligned with ISO 42001 and evolving AI regulatory landscape in healthcare. Assess risks from third party AI integrations, AI assisted development tooling, and agentic workflows, and implement appropriate mitigations. Security Operations and Threat Management Monitor, investigate, and respond to security alerts, incidents, and anomalous behaviour across Semble's environment. Develop and mature threat intelligence capabilities, including vulnerability management, penetration testing coordination, and incident response processes. Maintain and improve security tooling, logging, and detection capabilities with an automation first mindset. Contribute to incident response runbooks for application layer and AI related incidents, and support blameless post incident reviews to embed learning back into the SDLC. Identify and address security gaps proactively, improving the overall security posture. Compliance, Certification and Audit Readiness Own or co own delivery of compliance programmes, including ISO 27001, Cyber Essentials+, NHS DSPT, and the journey toward SOC 2 readiness. Support and contribute to ISO 42001 implementation as AI governance matures. Define and track pragmatic security KPIs such as time to remediate, coverage, critical resolutions within SLA, threat model coverage, and audit readiness indicators. Maintain audit quality documentation, evidence, and records at all times. Customer and Stakeholder Engagement Support the sales process by responding to customer security questionnaires and due diligence requests with accuracy and confidence. Occasionally engage directly with customers on security topics, acting as a credible representative of Semble's security function. Work with internal stakeholders to ensure security requirements are understood and embedded across the business. What we are looking for Required Minimum of 5 years' experience in application security, product security, or a combination of software engineering and security with strong AppSec ownership. Hands on experience with Snyk across SCA, SAST, Container, and IaC, including CI/CD integration and policy management. Strong grounding in modern web and application security: OWASP Top 10, API Security Top 10, and emerging understanding of the OWASP Top 10 for Agentic Applications. Practical experience embedding security into Agile workflows and DevSecOps tooling. Solid understanding of authn/authz patterns, secrets management, encryption, and cloud native security controls. Experience with compliance frameworks, particularly ISO 27001; familiarity with Cyber Essentials+, NHS DSPT, or SOC 2 is a strong advantage. Practical understanding of AI security risks, including prompt injection, LLM vulnerabilities, and agentic system threats, and how to address them in a product context. Experience working in a SaaS environment or similarly regulated industry, appreciating the product, engineering, and commercial context that security decisions sit within. Ability to communicate clearly with engineers, leadership, and occasionally customers, translating complex security risk into clear, actionable language. Genuine, hands on AI experience: you must be able to discuss specific ways you are already using AI to improve security operations, detection, or engineering workflows. A track record of maintaining security programmes to a continuously high standard, with audit readiness as a default rather than a periodic event. A proactive, ownership mindset: you identify gaps, propose solutions, and deliver them without waiting to be told. Desirable CISSP certification (strongly preferred). Experience with threat modelling methodologies such as STRIDE or attack trees, and running effective threat model sessions with engineering teams. Familiarity with API gateways, container orchestration, and software supply chain security. Experience securing AI enabled features, ML pipelines, agentic workflows, or MCP based integrations. Experience building or maturing a security function within a scaling organisation. Exposure to healthcare data regulations and NHS security requirements. Proficiency in the French language (nice to have, not mandatory). Benefits £80-90k salary package, reflecting the specialist and technical nature of this role. Autonomy and ownership - you set the vision and run with it. 36 days off: 25 holidays + bank holidays + 3 extra days (birthday and feel good days). Private health insurance covering physical and mental health, as well as dental and optical. Hybrid & flexible work environment - work from anywhere in the UK, with some flexibility to work across Europe. Latest MacBook (or Windows) and equipment to set up a home office ergonomically. Equal Opportunity We welcome applications from people of all backgrounds and walks of life, including those from groups typically underrepresented in the technology industry. We also encourage applications from disabled and neurodiverse candidates. If there are adjustments we can make to support you throughout the recruitment process, please let us know.

Location Overview The Cboe office in London is situated in The Monument Building, a modern space that spans two floors and features a spacious outdoor balcony. Employees can enjoy stunning views of London's iconic architectural landmarks from the balcony. The building provides convenient amenities such as bike storage and showers, and its prime location in the heart of London's financial district ensures easy access to a variety of cafés, restaurants, and shops. It is located directly adjacent to the historic Monument to the Great Fire of London and just across the street from the Monument Underground Station, offering convenient transport links and quick access to the West End. Role Overview As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real time health of enterprise infrastructure. Your team monitors systems, responds to alerts and logs, owns incident response, and drives operational workflows that keep platforms running reliably across regions. The focus is on restoring performance quickly and preventing recurrence. This role sits within the Enterprise Infrastructure Services organization and reports to the Senior Manager of Enterprise Systems. A core expectation is to lead the adoption and scaling of AI assisted operations, building Claude skills and agentic workflows that accelerate monitoring, triage, incident response, and artefact generation. Responsibilities Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution. Keep alerts accurate, actionable, and correctly routed; reduce noise, false positives, and alert fatigue. Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable, and used in investigations. Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection, and Jira ticket creation, and document them for the broader Enterprise Systems team. Replace repetitive operational tasks with autonomous agents and measure the impact on response times. Own the on call programme: scheduling, rotation coverage, escalation paths, and after hours standards. Lead major incident response across Engineering, Security, and application teams to restore service quickly, then run post incident reviews to identify root causes. Automate routine work with PowerShell, Graph API, and infrastructure as code; maintain runbooks and self healing scripts for known failures. Govern change management: review change requests and coordinate maintenance windows to minimise disruption. Own documentation standardisation and clean up for Enterprise Systems: build an effective documentation standard and drive the team to align runbooks, procedures, and operational artefacts. Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively. Own the Enterprise Systems support queue operations programme, including Vulnerability Management, SLA tracking, ticket routing/escalation, and leadership reporting. Manage vendor relationships for operational tooling, including ITSM, monitoring, log management, and backup/recovery. Ensure audit readiness and represent operations in compliance reviews and risk assessments. Qualifications 5+ years in IT or infrastructure operations, including 2+ years leading a team. Hands on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor, or equivalent). Working knowledge of log management tooling and using logs actively in incident investigation. Solid grasp of ITIL or an equivalent service management framework. Experience with ITSM tooling (Jira Service Management, ServiceNow, or equivalent). Familiarity with Windows Server, Microsoft 365, VMware, and Azure. Experience running on call programmes and leading major incident response. Track record of improving operational metrics such as MTTR, SLA compliance, and alert noise. Hands on experience building Claude skills, LLM based workflows, or agentic pipelines (preferred). PowerShell or other operational automation experience (preferred). Background in financial services or another regulated industry (preferred). Benefits and Perks of working for Cboe Global Markets Private Medical Insurance Life Insurance GP Service Fitness Corporate Membership Employee Assistance Program (EAP) Eye Care Short Term Incentive (STI) Pension Income Protection Accident Insurance Business Travel Insurance Associate Referral Program Perks at Work Employee Stock Purchase Plan (ESPP) Commuting Allowance LinkedIn Learning courses Service Awards Subsided Lunch Corporate Events Education Assistance Holiday (Annual Leave) Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit) Working Abroad Days Allowance Equal Employment Opportunity We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview As a senior member of the Network Architecture team, you are responsible for the design, documentation and deployment of services within a global Managed Service Provider IP/MPLS network. The focus is on designing solutions such as large-scale SD WAN, IPSec and MPLS VPN, IP multicast solutions across wired and wireless communications. The position requires technical expertise across multiple areas and functions, including working with pre sales, internal teams on requirements gathering, creating high level and detailed design specifications, working alongside development teams to automate configuration, delivery and support processes, and owning overall projects. You will collaborate with strategic vendors for solution evaluation and customization and provide third level operations support for incident resolution, leadership over critical operational maintenance works. Responsibilities Design and test new technologies, features, and solutions, and document the results so that they can be repeated by members of the Implementations team and supported by the Network Operations Center. Work closely with Pre Sales Engineers and Product Marketing to understand customer requirements and develop scalable, consistent, and supportable technical solutions. Work with existing and new vendors to evaluate platforms and solutions for integration into TNS' product suite. Provide third level support to TNS' Network Operations Center staff and Implementations teams. Develop and document detailed lab test plans and reports, document procedures and new configurations, provide training for operations departments and other engineers, and provide written troubleshooting, debugging, and problem detail to vendors. Interact with vendors to resolve problems and bugs, and perform hands on testing, configuration, and troubleshooting. Qualifications Experience with architecture and provisioning of solutions within MPLS or SD WAN based environments. Extensive hands on experience with the design and configuration of Fortinet FortiGate devices, particularly within SD WAN topologies. Experience with network automation and orchestration tools and features and DevOps methodology (e.g. Terraform, Ansible, JSON, Nautobot, vendor specific tools like Arista Cloudvision, Cisco DNA Center). Proficient in IPSec (including DMVPN and RRI) design, configuration, operation, and troubleshooting. Experience in designing cloud based architectures in AWS, Azure, GCP. Proficient in IP Multicast design, configuration, operation, and troubleshooting. Experience in network design and implementation based on high level customer requirements. Extensive TCP/IP and routing knowledge (BGP, OSPF, ISIS, EIGRP, PIM, BFD). Experience with Customer Edge features such as Network Address Translation, VRRP/HSRP. Proven ability to create and maintain comprehensive documentation for all implemented solutions. Expert level troubleshooting and debugging skills. Experience in vendor product evaluation (hardware, software, service provider). Experience and technical understanding of broadband service deployments (xDSL, Cable). Ability to design, plan, and coordinate network maintenance and installation windows. Hardworking, focused, thorough, and punctual. Ability to provide written and verbal presentations on technical topics to corporate peers and management. Experience providing support for Tier1 and Tier2 environments. Self motivated; able to work independently or within a team environment with minimum instruction from management. Able to work flexible hours as required and provide on call support. Desirable Skills Fortinet, Cisco and/or Juniper certifications (NSE Level4/5/6/7, CCIE/CCNP SP, JNCIE, JNCIP). Experience with AAA, TACACS+, Radius, and CA/PKI. Experience with Voice over IP, dial services (Async/PPP, ISDN), wireless services (CDMA, EVDO, GPRS, EDGE, 802.11b/g/n). Server load balancing (F5, Netscaler, AWS ALB/SLB). Data center design and support (Cisco Nexus, Arista, Juniper). Experience with GIT, Jenkins, and other DevOps tools and Agile working practices. Creating and deploying CloudFormation templates. Automating using other scripting/automation languages such as Python, Ansible, and vendor specific tools like Arista Cloudvision, Cisco DNA Center is beneficial. Firewall configuration experience with PIX/ASA, IOS, or NetScreen/JunOS. Designing, building and automating AWS/GCP/Azure architecture. Designing, building and automating NSX V and/or NSX T networking. Designing, building and automating OpenStack (Canonical or RedHat). UNIX/Linux experience. For this role in the US, we anticipate paying $140,000k - $180,000K. The compensation range is an estimate and may vary based on each candidate's knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match. TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.