PMO Analyst Leicester 12-Month FTC Hybrid (3 Days Onsite) £40,000 - £45,000 VIQU has partnered with a leading organisation seeking a PMO Analyst to support a majorTransformation programme. This role will focus on programme governance, planning, reporting, and controls, helping to ensure the successful delivery of a large-scale enterprise change initiative. Working closely with senior programme leadership, you'll play a key role in maintaining structure, visibility, and accountability across the programme. Key Responsibilities of the PMO Analyst: Support programme governance activities across the Finance Transformation Programme. Manage RAID logs, actions, decisions, and programme reporting. Coordinate governance meetings, steering committees, and programme boards. Prepare governance packs, reporting dashboards, and stakeholder updates. Support programme planning, scheduling, and dependency management activities. Administer change control processes and governance frameworks. Maintain programme documentation, templates, and PMO standards. Build strong relationships across programme teams to ensure governance compliance. Support assurance activities and continuous improvement initiatives. Key Requirements of the PMO Analyst: Previous experience within a PMO Analyst, PMO Coordinator, or Programme Office role. Experience supporting large-scale transformation or change programmes. Strong governance, reporting, and programme control experience. Experience managing RAID processes, actions, decisions, and risks. Excellent stakeholder engagement and communication skills. Strong organisational skills and attention to detail. Working knowledge of Prince2, MSP, Agile, or similar delivery methodologies. Ability to work proactively within demanding and fast-moving programme environments. Apply today to speak with VIQU in confidence or contact Phoebe Rees via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn IT Recruitment for more exciting opportunities.
24/06/2026
Full time
PMO Analyst Leicester 12-Month FTC Hybrid (3 Days Onsite) £40,000 - £45,000 VIQU has partnered with a leading organisation seeking a PMO Analyst to support a majorTransformation programme. This role will focus on programme governance, planning, reporting, and controls, helping to ensure the successful delivery of a large-scale enterprise change initiative. Working closely with senior programme leadership, you'll play a key role in maintaining structure, visibility, and accountability across the programme. Key Responsibilities of the PMO Analyst: Support programme governance activities across the Finance Transformation Programme. Manage RAID logs, actions, decisions, and programme reporting. Coordinate governance meetings, steering committees, and programme boards. Prepare governance packs, reporting dashboards, and stakeholder updates. Support programme planning, scheduling, and dependency management activities. Administer change control processes and governance frameworks. Maintain programme documentation, templates, and PMO standards. Build strong relationships across programme teams to ensure governance compliance. Support assurance activities and continuous improvement initiatives. Key Requirements of the PMO Analyst: Previous experience within a PMO Analyst, PMO Coordinator, or Programme Office role. Experience supporting large-scale transformation or change programmes. Strong governance, reporting, and programme control experience. Experience managing RAID processes, actions, decisions, and risks. Excellent stakeholder engagement and communication skills. Strong organisational skills and attention to detail. Working knowledge of Prince2, MSP, Agile, or similar delivery methodologies. Ability to work proactively within demanding and fast-moving programme environments. Apply today to speak with VIQU in confidence or contact Phoebe Rees via the VIQU website. Know someone exceptional for this position? Refer them and receive up to £1,000 if successful (terms apply). Follow us on LinkedIn IT Recruitment for more exciting opportunities.
A job opportunity has arisen for an experienced IT Programme Manager to join a highly established organisation during a period of rapid technical and business transformation. Reporting to the Head of Programme Management, you will take responsibility for managing and delivering a critical, multi-year programme of IT/Technology transformation and cyber security projects. You will liaise with several key senior stakeholders, successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. Working as part of an innovative and fast-paced IT team, you will be responsible for line managing a team of three IT Project Managers, whilst taking ownership for the overall programme of work. You will work closely with Project Managers, PMO, IT Business Analysts, key business sponsors and key stakeholders to support project definition, to initiative, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Furthermore, you will take ownership of the IT Programme of project work and ensure delivery to time, budget, and quality measures. You will work alongside IT Team colleagues to review business requirements and suggest appropriate solutions, manage any external tender selection events with the procurement team and support investment sign off to help shape project business cases. The successful candidate should be able to demonstrate: A proven track record of having worked as an IT Programme Manager, including experience of having delivered highly regulated projects/programmes You should ideally have experience working in the Utilities sector / experience of delivering IT solutions in or for utilities clients Have experience at managing a portfolio of projects and/or a programme of works in a largely outsourced environment Have extensive programme or portfolio management implementation experience, being able to control and deliver a programme or portfolio to time and budget requirements IT Programme/Portfolio Delivery experience Project implementation expertise Contractual/Commercial awareness and experience Process and Governance design and implementation expertise Degree level educated PRINCE2 Practitioner or equivalent Project Management qualification is essential Experience of tools such as MS DevOps, JIRA, MS Project Planner, etc. This position offers excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme (5% employee contribution, 10% employer contribution) Annual bonus scheme 14 x salary Life Insurance Flexible benefits scheme options including corporate gym memberships, dental insurance and health cash-plans Access to Financial Wellbeing Programme Enhanced pay for parental leave Retail discounts and cashback scheme Flexible/hybrid working options If you would like to discuss this position in more detail, please apply with an updated CV or contact me for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
24/06/2026
Full time
A job opportunity has arisen for an experienced IT Programme Manager to join a highly established organisation during a period of rapid technical and business transformation. Reporting to the Head of Programme Management, you will take responsibility for managing and delivering a critical, multi-year programme of IT/Technology transformation and cyber security projects. You will liaise with several key senior stakeholders, successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. Working as part of an innovative and fast-paced IT team, you will be responsible for line managing a team of three IT Project Managers, whilst taking ownership for the overall programme of work. You will work closely with Project Managers, PMO, IT Business Analysts, key business sponsors and key stakeholders to support project definition, to initiative, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Furthermore, you will take ownership of the IT Programme of project work and ensure delivery to time, budget, and quality measures. You will work alongside IT Team colleagues to review business requirements and suggest appropriate solutions, manage any external tender selection events with the procurement team and support investment sign off to help shape project business cases. The successful candidate should be able to demonstrate: A proven track record of having worked as an IT Programme Manager, including experience of having delivered highly regulated projects/programmes You should ideally have experience working in the Utilities sector / experience of delivering IT solutions in or for utilities clients Have experience at managing a portfolio of projects and/or a programme of works in a largely outsourced environment Have extensive programme or portfolio management implementation experience, being able to control and deliver a programme or portfolio to time and budget requirements IT Programme/Portfolio Delivery experience Project implementation expertise Contractual/Commercial awareness and experience Process and Governance design and implementation expertise Degree level educated PRINCE2 Practitioner or equivalent Project Management qualification is essential Experience of tools such as MS DevOps, JIRA, MS Project Planner, etc. This position offers excellent scope for career progression plus a benefits package that includes: 25 days annual leave plus bank holidays Pension scheme (5% employee contribution, 10% employer contribution) Annual bonus scheme 14 x salary Life Insurance Flexible benefits scheme options including corporate gym memberships, dental insurance and health cash-plans Access to Financial Wellbeing Programme Enhanced pay for parental leave Retail discounts and cashback scheme Flexible/hybrid working options If you would like to discuss this position in more detail, please apply with an updated CV or contact me for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Overview Lead Delivery Excellence. Enable Project Success. Engineer a Better future! At AtkinsRéalis, our Delivery Insights capability helps secure government clients understand how their projects and programmes are performing, using data, analysis and clear reporting to support better decision making. This role is primarily aimed at early career and developing professionals who enjoy working with data, digital tools and structured information, and who are interested in how projects and programmes are delivered. You do not need to be a PMO specialist to apply. We are looking for people with strong technical and transferable skills, curiosity, and the ability to turn information into meaningful insight. You'll join a supportive team of analysts, delivery professionals and PMO specialists, where you'll build hands on experience in delivery environments while developing your confidence, capability and career. You'll benefit from Purpose driven work supporting nationally significant secure government programmes. Structured development in delivery insight, reporting, and data visualisation. Hands on experience using tools such as Excel, Power BI, SharePoint and delivery analytics platforms. Coaching and mentoring from experienced Delivery Insights and delivery professionals. Opportunities to develop transferable skills in communication, analysis and stakeholder engagement. Hybrid working, with on site time required to access secure systems and collaborate effectively. A culture built on psychological safety, inclusivity and continual learning. Your role As a Delivery Insights Analyst, you'll support project and programme teams by helping them understand delivery data and information. You'll contribute to the creation and maintenance of dashboards, reports and insight products that enable teams to track performance, identify risks and make informed decisions. Working alongside experienced practitioners, you'll learn how delivery environments operate and how data relating to schedule, cost, risk, performance, resources and benefits is used. You'll help shape clear and accurate "delivery stories", explaining what the data shows, why it matters, and what might need attention. As your experience grows, you'll take increasing ownership of insight outputs, build confidence engaging with stakeholders, and develop deeper capability in delivery insight and reporting. In this role, you will Collect, validate and interpret delivery related data from multiple sources. Support the production of dashboards, reports and insight outputs. Maintain regular reporting cycles that support delivery oversight and governance. Help identify trends, emerging risks or areas of concern in delivery data. Work with delivery and PMO colleagues to understand the context behind the data. Support planning, scheduling, financial monitoring and performance tracking through insight. Contribute to improving reporting approaches, templates and data structures. Communicate insights clearly using visuals, summaries and simple narrative. Build effective working relationships within multi disciplinary delivery teams. All our roles are subject to a minimum of 3 days in the office, either onsite with our clients or at one of our AtkinsRéalis offices, (pro rated for part time employees). These particular roles are based in Cheltenham and we are looking for candidates who can commit to being onsite in Cheltenham for a minimum of 3 days per week. About you We're looking for people who combine analytical capability with curiosity, communication skills and a desire to learn. Mindset & Behaviours A proactive, organised and collaborative approach. Curiosity about how projects, programmes and organisations work. Willingness to ask questions and seek understanding. Attention to detail and an interest in accuracy. Openness to feedback and learning new skills. Skills & Experience Confidence working with data, numbers or digital tools. Basic to intermediate Excel skills (e.g. formulas, lookups, charts). Interest in data analysis, reporting or insight. Ability to explain information clearly, verbally and visually. Exposure to Power BI or similar tools is desirable but not essential. Awareness of project, programme or delivery environments is helpful, but not required at entry level. Relevant experience may include university projects, apprenticeships, internships or early career roles in analysis, operations, digital, engineering or business support. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
23/06/2026
Full time
Overview Lead Delivery Excellence. Enable Project Success. Engineer a Better future! At AtkinsRéalis, our Delivery Insights capability helps secure government clients understand how their projects and programmes are performing, using data, analysis and clear reporting to support better decision making. This role is primarily aimed at early career and developing professionals who enjoy working with data, digital tools and structured information, and who are interested in how projects and programmes are delivered. You do not need to be a PMO specialist to apply. We are looking for people with strong technical and transferable skills, curiosity, and the ability to turn information into meaningful insight. You'll join a supportive team of analysts, delivery professionals and PMO specialists, where you'll build hands on experience in delivery environments while developing your confidence, capability and career. You'll benefit from Purpose driven work supporting nationally significant secure government programmes. Structured development in delivery insight, reporting, and data visualisation. Hands on experience using tools such as Excel, Power BI, SharePoint and delivery analytics platforms. Coaching and mentoring from experienced Delivery Insights and delivery professionals. Opportunities to develop transferable skills in communication, analysis and stakeholder engagement. Hybrid working, with on site time required to access secure systems and collaborate effectively. A culture built on psychological safety, inclusivity and continual learning. Your role As a Delivery Insights Analyst, you'll support project and programme teams by helping them understand delivery data and information. You'll contribute to the creation and maintenance of dashboards, reports and insight products that enable teams to track performance, identify risks and make informed decisions. Working alongside experienced practitioners, you'll learn how delivery environments operate and how data relating to schedule, cost, risk, performance, resources and benefits is used. You'll help shape clear and accurate "delivery stories", explaining what the data shows, why it matters, and what might need attention. As your experience grows, you'll take increasing ownership of insight outputs, build confidence engaging with stakeholders, and develop deeper capability in delivery insight and reporting. In this role, you will Collect, validate and interpret delivery related data from multiple sources. Support the production of dashboards, reports and insight outputs. Maintain regular reporting cycles that support delivery oversight and governance. Help identify trends, emerging risks or areas of concern in delivery data. Work with delivery and PMO colleagues to understand the context behind the data. Support planning, scheduling, financial monitoring and performance tracking through insight. Contribute to improving reporting approaches, templates and data structures. Communicate insights clearly using visuals, summaries and simple narrative. Build effective working relationships within multi disciplinary delivery teams. All our roles are subject to a minimum of 3 days in the office, either onsite with our clients or at one of our AtkinsRéalis offices, (pro rated for part time employees). These particular roles are based in Cheltenham and we are looking for candidates who can commit to being onsite in Cheltenham for a minimum of 3 days per week. About you We're looking for people who combine analytical capability with curiosity, communication skills and a desire to learn. Mindset & Behaviours A proactive, organised and collaborative approach. Curiosity about how projects, programmes and organisations work. Willingness to ask questions and seek understanding. Attention to detail and an interest in accuracy. Openness to feedback and learning new skills. Skills & Experience Confidence working with data, numbers or digital tools. Basic to intermediate Excel skills (e.g. formulas, lookups, charts). Interest in data analysis, reporting or insight. Ability to explain information clearly, verbally and visually. Exposure to Power BI or similar tools is desirable but not essential. Awareness of project, programme or delivery environments is helpful, but not required at entry level. Relevant experience may include university projects, apprenticeships, internships or early career roles in analysis, operations, digital, engineering or business support. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.
Product Support Analyst, Hybrid in Horsham - £30k - £40k We are looking for a Project Support Analyst who is passionate about working in teams who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy. We are seeking an analytical, process-driven Project Support Analyst to help improve our PMO function and optimize our software delivery framework. Operating within our Project Management Office (PMO), you will provide analytical, financial, and governance support across complex, multi-stream software development lifecycles (SDLC). You will maintain high-quality portfolio data, enforce Agile/hybrid stage-gate governance, and convert engineering metrics into actionable data for the senior leadership team. Skills Required 2+ years in an IT PMO or Project Support, ideally for a SaaS provider, or software engineering house or IT Security company. PPM Tools: Hands-on proficiency with project management software, specifically Jira, Azure DevOps, Asana, or MS Project. Collaboration Platforms: Advanced administrative knowledge of Confluence, SharePoint, or MS Teams for document control and knowledge bases. Data & Analytics: Intermediate MS Excel skills for budget tracking and resource capacity data. Technical Literacy: Basic understanding of IT concepts such as the SDLC (Software Development Lifecycle), cloud environments (AWS/Azure), APIs, or infrastructure deployments. Framework Knowledge: Solid understanding of Agile, Scrum, Kanban, or Waterfall frameworks and their respective meeting cycles. Risk Management: Ability to identify, categorize, and track project risks, assumptions, issues, and dependencies (RAID logs). Document Management: Sharp eye for detail in maintaining formal change control records, version numbering, and technical documentation. Stakeholder Management: Ability to act as a bridge between technical developers, engineers, and non-technical business managers. The ability to proactively chase busy engineering teams for updates without creating friction. Excellent written skills for drafting concise, technical meeting minutes and action items during high-stakes sessions. Education Bachelor's degree or equivalent practical industry experience preferred. Certifications: Entry-level credentials such as CAPM (Certified Associate in Project Management), PRINCE2 Foundation, AgilePM, or Professional Scrum Master (PSM I) would be useful but not essential. Please apply with your CV.
23/06/2026
Full time
Product Support Analyst, Hybrid in Horsham - £30k - £40k We are looking for a Project Support Analyst who is passionate about working in teams who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy. We are seeking an analytical, process-driven Project Support Analyst to help improve our PMO function and optimize our software delivery framework. Operating within our Project Management Office (PMO), you will provide analytical, financial, and governance support across complex, multi-stream software development lifecycles (SDLC). You will maintain high-quality portfolio data, enforce Agile/hybrid stage-gate governance, and convert engineering metrics into actionable data for the senior leadership team. Skills Required 2+ years in an IT PMO or Project Support, ideally for a SaaS provider, or software engineering house or IT Security company. PPM Tools: Hands-on proficiency with project management software, specifically Jira, Azure DevOps, Asana, or MS Project. Collaboration Platforms: Advanced administrative knowledge of Confluence, SharePoint, or MS Teams for document control and knowledge bases. Data & Analytics: Intermediate MS Excel skills for budget tracking and resource capacity data. Technical Literacy: Basic understanding of IT concepts such as the SDLC (Software Development Lifecycle), cloud environments (AWS/Azure), APIs, or infrastructure deployments. Framework Knowledge: Solid understanding of Agile, Scrum, Kanban, or Waterfall frameworks and their respective meeting cycles. Risk Management: Ability to identify, categorize, and track project risks, assumptions, issues, and dependencies (RAID logs). Document Management: Sharp eye for detail in maintaining formal change control records, version numbering, and technical documentation. Stakeholder Management: Ability to act as a bridge between technical developers, engineers, and non-technical business managers. The ability to proactively chase busy engineering teams for updates without creating friction. Excellent written skills for drafting concise, technical meeting minutes and action items during high-stakes sessions. Education Bachelor's degree or equivalent practical industry experience preferred. Certifications: Entry-level credentials such as CAPM (Certified Associate in Project Management), PRINCE2 Foundation, AgilePM, or Professional Scrum Master (PSM I) would be useful but not essential. Please apply with your CV.
St. James's Place in Cirencester is seeking a PMO Analyst to support delivery and governance across various portfolios. The role includes mentoring junior team members and working collaboratively with a focus on change delivery. Successful candidates will have proven PMO Analyst experience, strong data analytics skills, and proficiency in reporting and budgeting tools like Power BI. The position offers a hybrid work environment with competitive benefits, including a bonus scheme and private medical insurance.
23/06/2026
Full time
St. James's Place in Cirencester is seeking a PMO Analyst to support delivery and governance across various portfolios. The role includes mentoring junior team members and working collaboratively with a focus on change delivery. Successful candidates will have proven PMO Analyst experience, strong data analytics skills, and proficiency in reporting and budgeting tools like Power BI. The position offers a hybrid work environment with competitive benefits, including a bonus scheme and private medical insurance.
PMO Analyst Department: Project Management Employment Type: Permanent Location: Cheltenham Reporting To: Senior PMO Analyst Compensation: £40,000 - £45,000 / year Description The PMO Analyst is a broad analytical and enabling role within the PMO team. Rather than focusing on operational coordination, this role drives quality and consistency across syndicates, programmes and projects. The PMO Analyst analyses data, supports syndicates and workstream leads in optimizing PMO tools correctly, runs workshops to embed best practice and works with the Senior PMO Analyst to build and refine governance frameworks and the PMO roadmap. The PMO Analyst helps surface risks and issues early, identify dependency impacts, strengthen governance assurance and support continuous improvement. This is a collaborative, programme-facing role requiring strong analytical capability, stakeholder engagement and interpersonal skills. Key Responsibilities RAID management and assurance: Review, analyse and report on RAID portfolios across syndicates, ensuring risks, assumptions, issues and dependencies are complete, correctly categorised, impact assessed, appropriately escalated to senior PMO who will support workshops and raise to leadership where intervention is required. Dependency, benefits and change control: Support the tracking of dependencies, benefits and change control activity, ensuring impacts are clearly captured, monitored and reported through the appropriate governance routes. Reporting, insight and decision support: Produce KPI dashboards and governance packs, providing clear findings, recommendations and insight to support decision making by the Senior PMO Analyst and programme leadership. Tools, capability and stakeholder support: Provide hands on support, troubleshooting, support the delivery of workshops and briefing sessions to build capability across the programme in PMO tools, templates, reporting processes and governance Tool Admins support, manage assigned tickets for support or changes within the tool. Stakeholder engagement: Build and maintain effective working relationships with syndicate leads, project managers, workstream leads and stakeholders to support consistent PMO adoption and timely issue resolution. PMO framework, standards and governance assurance: Supporting Senior PMO Analyst to develop, maintain and embed the PMO governance framework, roadmap, policies, standards and templates across syndicate, programme and project processes. Continuous improvement and lessons learned: Identify process gaps, inefficiencies and opportunities for automation or standardisation, while supporting lessons learned activities by maintaining lesson learned log, tracking agreed actions and escalating where progress stalls. Planning and Dependency support: Work with workstream leads to map and understand dependencies across syndicates, offering guidance on planning sequencing and dependency management through one to one support and workshop sessions. Skills, Knowledge and Expertise 2-4 years' experience in a PMO. Experience supporting planning with some familiarity of dependency mapping within a project or programme. Strong analytical skills, with the ability to interrogate data, identify trends and risks, and present findings clearly and concisely. Experience in RAID management, dependency tracking, change control, benefits monitoring and governance assurance is preferred. Proficient in Excel, with experience producing dashboards, KPI reporting and structured data outputs. Experience with Power BI, Power Apps, SharePoint, reporting automation or Microsoft Copilot would be beneficial as the PMO function continues to mature. Desirable Qualifications: P3O Foundation. PRINCE2, MSP or APM qualification. Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused- we provide services we are proud of Empowering - we equip people to be their best Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 2
23/06/2026
Full time
PMO Analyst Department: Project Management Employment Type: Permanent Location: Cheltenham Reporting To: Senior PMO Analyst Compensation: £40,000 - £45,000 / year Description The PMO Analyst is a broad analytical and enabling role within the PMO team. Rather than focusing on operational coordination, this role drives quality and consistency across syndicates, programmes and projects. The PMO Analyst analyses data, supports syndicates and workstream leads in optimizing PMO tools correctly, runs workshops to embed best practice and works with the Senior PMO Analyst to build and refine governance frameworks and the PMO roadmap. The PMO Analyst helps surface risks and issues early, identify dependency impacts, strengthen governance assurance and support continuous improvement. This is a collaborative, programme-facing role requiring strong analytical capability, stakeholder engagement and interpersonal skills. Key Responsibilities RAID management and assurance: Review, analyse and report on RAID portfolios across syndicates, ensuring risks, assumptions, issues and dependencies are complete, correctly categorised, impact assessed, appropriately escalated to senior PMO who will support workshops and raise to leadership where intervention is required. Dependency, benefits and change control: Support the tracking of dependencies, benefits and change control activity, ensuring impacts are clearly captured, monitored and reported through the appropriate governance routes. Reporting, insight and decision support: Produce KPI dashboards and governance packs, providing clear findings, recommendations and insight to support decision making by the Senior PMO Analyst and programme leadership. Tools, capability and stakeholder support: Provide hands on support, troubleshooting, support the delivery of workshops and briefing sessions to build capability across the programme in PMO tools, templates, reporting processes and governance Tool Admins support, manage assigned tickets for support or changes within the tool. Stakeholder engagement: Build and maintain effective working relationships with syndicate leads, project managers, workstream leads and stakeholders to support consistent PMO adoption and timely issue resolution. PMO framework, standards and governance assurance: Supporting Senior PMO Analyst to develop, maintain and embed the PMO governance framework, roadmap, policies, standards and templates across syndicate, programme and project processes. Continuous improvement and lessons learned: Identify process gaps, inefficiencies and opportunities for automation or standardisation, while supporting lessons learned activities by maintaining lesson learned log, tracking agreed actions and escalating where progress stalls. Planning and Dependency support: Work with workstream leads to map and understand dependencies across syndicates, offering guidance on planning sequencing and dependency management through one to one support and workshop sessions. Skills, Knowledge and Expertise 2-4 years' experience in a PMO. Experience supporting planning with some familiarity of dependency mapping within a project or programme. Strong analytical skills, with the ability to interrogate data, identify trends and risks, and present findings clearly and concisely. Experience in RAID management, dependency tracking, change control, benefits monitoring and governance assurance is preferred. Proficient in Excel, with experience producing dashboards, KPI reporting and structured data outputs. Experience with Power BI, Power Apps, SharePoint, reporting automation or Microsoft Copilot would be beneficial as the PMO function continues to mature. Desirable Qualifications: P3O Foundation. PRINCE2, MSP or APM qualification. Demonstrates behaviours aligned to the PoloWorks PRIDE values: Pioneering - we don't stand still Responsible - We do the right thing Inclusive - we all play a role Delivery Focused- we provide services we are proud of Empowering - we equip people to be their best Benefits As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel. Benefits Band 2
Overview We're looking for a PMO Analyst to join our team in Bradford on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week. In this role you will support portfolio, programme, and project activity within our CTO Engineering & Data function, playing a key part in governance, planning, prioritisation, and reporting across a wide range of technology initiatives. You will work closely with the PMO Manager, delivery teams, and senior stakeholders to drive clear insight and informed decision making across the portfolio. Responsibilities Support coordination and tracking of the CTO technology portfolio Maintain accurate project, portfolio, and resource data Assist with prioritisation, demand intake, and capacity planning Ensure alignment with CTO delivery frameworks and governance Produce clear, timely reports on progress, risks, and dependencies Prepare materials for governance and leadership forums Maintain dashboards and management information Identify trends, risks, and exceptions, escalating where needed Support financial tracking, forecasting, and variance analysis Assist with resource and capacity reporting Provide data to support supplier and commercial oversight Build strong relationships across technology and business teams Act as a key contact for PMO queries and support Contribute to continuous improvement of PMO processes and standards Qualifications Essential Experience within the organisation in delivery, project support, PMO, or operational roles Strong organisational skills with high attention to detail and data accuracy Confident producing reports, presentations, and structured documentation Comfortable working with data, spreadsheets, and reporting tools Clear and effective written and verbal communication Ability to manage multiple priorities in a structured, organised way Desirable Experience working within a technology, digital, or change environment Exposure to portfolio/programme reporting and governance Understanding of delivery methodologies (Agile, Waterfall, or hybrid) Familiarity with PMO tools, processes, and reporting frameworks Benefits Competitive salary 25 days annual leave, with the option to purchase 5 more Enjoy your birthday off, plus an additional 3 days of annual leave once you reach 5 years of service Wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more Matched pension contribution up to 10% Car benefit scheme Online learning platform to continue to develop and grow your career The chance to join an innovative, fast paced and passionate team Equal Opportunity Employer Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.
23/06/2026
Full time
Overview We're looking for a PMO Analyst to join our team in Bradford on a permanent basis. This is a hybrid role, with two days in the office and three days working remotely each week. In this role you will support portfolio, programme, and project activity within our CTO Engineering & Data function, playing a key part in governance, planning, prioritisation, and reporting across a wide range of technology initiatives. You will work closely with the PMO Manager, delivery teams, and senior stakeholders to drive clear insight and informed decision making across the portfolio. Responsibilities Support coordination and tracking of the CTO technology portfolio Maintain accurate project, portfolio, and resource data Assist with prioritisation, demand intake, and capacity planning Ensure alignment with CTO delivery frameworks and governance Produce clear, timely reports on progress, risks, and dependencies Prepare materials for governance and leadership forums Maintain dashboards and management information Identify trends, risks, and exceptions, escalating where needed Support financial tracking, forecasting, and variance analysis Assist with resource and capacity reporting Provide data to support supplier and commercial oversight Build strong relationships across technology and business teams Act as a key contact for PMO queries and support Contribute to continuous improvement of PMO processes and standards Qualifications Essential Experience within the organisation in delivery, project support, PMO, or operational roles Strong organisational skills with high attention to detail and data accuracy Confident producing reports, presentations, and structured documentation Comfortable working with data, spreadsheets, and reporting tools Clear and effective written and verbal communication Ability to manage multiple priorities in a structured, organised way Desirable Experience working within a technology, digital, or change environment Exposure to portfolio/programme reporting and governance Understanding of delivery methodologies (Agile, Waterfall, or hybrid) Familiarity with PMO tools, processes, and reporting frameworks Benefits Competitive salary 25 days annual leave, with the option to purchase 5 more Enjoy your birthday off, plus an additional 3 days of annual leave once you reach 5 years of service Wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more Matched pension contribution up to 10% Car benefit scheme Online learning platform to continue to develop and grow your career The chance to join an innovative, fast paced and passionate team Equal Opportunity Employer Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.
Virgin Media Business Ireland is seeking a PMO Analyst for a hybrid position based in Bradford. This role involves supporting project activities within the CTO Engineering & Data function, including governance and planning across various technology initiatives. The ideal candidate will demonstrate strong organizational skills and experience in project support or PMO roles. Benefits include a competitive salary, 25 days of annual leave, and mental health support.
23/06/2026
Full time
Virgin Media Business Ireland is seeking a PMO Analyst for a hybrid position based in Bradford. This role involves supporting project activities within the CTO Engineering & Data function, including governance and planning across various technology initiatives. The ideal candidate will demonstrate strong organizational skills and experience in project support or PMO roles. Benefits include a competitive salary, 25 days of annual leave, and mental health support.
Posted on: 28/05/2026 - Application Deadline: 11/06/2026 Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Associate The PMO Analyst reports directly to the PMO Consultant (Distributed Team) and has no direct reports. The role is part of a small to medium-sized team, working collaboratively on portfolios of work and value streams to support delivery and governance across the division. The PMO Analyst will play a key role in the PMO Function, which supports change delivery across our five Value Streams. The role will support one of the Value Streams at a portfolio level, as well as supporting initiatives within that Value Stream, as required. As a senior member of the team, the role involves mentoring junior members of the team. What You'll Be Doing RAIDD Management, including running meetings Change Budget Management Governance Meeting Preparation and Actions Change Planning Benefits Management Document Management Supporting Quality and Assurance Checks Use of key change management tools Report Production Essential Criteria Proven experience as a PMO Analyst Strong understanding of data analytics, reporting and budgeting Ability to create reports using tools such as Power BI and manually Proficiency in use of change management tools (e.g., Jira, Confluence, Microsoft Planner/Planner Premium) Desirable Scaled Agile experience Experience of working across a value stream model What's in it for you? We reward you for the work you do, whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at . Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
23/06/2026
Full time
Posted on: 28/05/2026 - Application Deadline: 11/06/2026 Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Associate The PMO Analyst reports directly to the PMO Consultant (Distributed Team) and has no direct reports. The role is part of a small to medium-sized team, working collaboratively on portfolios of work and value streams to support delivery and governance across the division. The PMO Analyst will play a key role in the PMO Function, which supports change delivery across our five Value Streams. The role will support one of the Value Streams at a portfolio level, as well as supporting initiatives within that Value Stream, as required. As a senior member of the team, the role involves mentoring junior members of the team. What You'll Be Doing RAIDD Management, including running meetings Change Budget Management Governance Meeting Preparation and Actions Change Planning Benefits Management Document Management Supporting Quality and Assurance Checks Use of key change management tools Report Production Essential Criteria Proven experience as a PMO Analyst Strong understanding of data analytics, reporting and budgeting Ability to create reports using tools such as Power BI and manually Proficiency in use of change management tools (e.g., Jira, Confluence, Microsoft Planner/Planner Premium) Desirable Scaled Agile experience Experience of working across a value stream model What's in it for you? We reward you for the work you do, whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including: Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service) Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at . Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
Primary Details Time Type: Full time Worker Type: Employee Senior Business Analyst Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is looking for a Senior Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth. The Business Analyst's role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement new ideas whilst inspiring creativity with the teams you work with. You may specialise in process, data, business, or systems analysis and will be required to use one or a combination of those skills to identify gaps in business procedures, gather both high level and detailed requirements and where appropriate define or redesign processes, methods of working with business applications, workflow or other related business tools as may be necessary. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. Your new role Customer Centricity Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs Anticipate future challenges and opportunities to deliver long-term value. Analyse and challenge business problems, opportunities and needs to drive out what's really needed Cross-Functional Collaboration Understand the business and technology vision and strategy to prioritise and align key outcomes. Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value. Business & Systems Analysis Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes. Lead and deliver such analysis activities, including: Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements). Defining and document functional and non-functional requirements. Develop process maps and target operating models to enhance clarity and efficiency. Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models. Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc. Partnering with Architects or Development teams to produce appropriate design specifications Continuously review and assess solution delivery to ensure it will meet business requirements. Continuous Improvement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up. Balance and prioritize workload, escalating conflicting demands where necessary. Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation. About You Proven experience as a senior business analyst or in a similar strategic role. Strong ability to support stakeholders through change initiatives. Insurance industry experience with a deep understanding of its challenges and opportunities. Excellent communication skills and a collaborative mindset. Strong proactive problem-solving ability. Empathetic approach to understanding and addressing customer needs. Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity. Capable of fostering a culture of learning and applying new insights. Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures. Expertise in defining business analysis approaches for complex programs and projects. Able to maintain impartiality and provide balanced perspectives. Proactive in identifying potential issues and taking preventative or corrective action. Self-driven, with a strong sense of urgency and focus on delivering results. Experience mentoring, coaching, and developing members of an analysis team. Experience working in Agile or DevOps environments. A relevant professional qualification is highly desirable. Benefits 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
23/06/2026
Full time
Primary Details Time Type: Full time Worker Type: Employee Senior Business Analyst Location: London Type: Permanent, full time Hybrid role, happy to talk flexible working The Opportunity QBE Europe is looking for a Senior Business Analyst to join a well-established Transformation and technology company. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth. The Business Analyst's role is to ensure that high value is delivered in the most efficient way to the customer. The BA will have the ability to problem solve and implement new ideas whilst inspiring creativity with the teams you work with. You may specialise in process, data, business, or systems analysis and will be required to use one or a combination of those skills to identify gaps in business procedures, gather both high level and detailed requirements and where appropriate define or redesign processes, methods of working with business applications, workflow or other related business tools as may be necessary. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion. Your new role Customer Centricity Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs Anticipate future challenges and opportunities to deliver long-term value. Analyse and challenge business problems, opportunities and needs to drive out what's really needed Cross-Functional Collaboration Understand the business and technology vision and strategy to prioritise and align key outcomes. Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the delivery of value. Business & Systems Analysis Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes. Lead and deliver such analysis activities, including: Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements). Defining and document functional and non-functional requirements. Develop process maps and target operating models to enhance clarity and efficiency. Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models. Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc. Partnering with Architects or Development teams to produce appropriate design specifications Continuously review and assess solution delivery to ensure it will meet business requirements. Continuous Improvement & Agile Ways of Working Embrace, challenge and evolve standards and practices around ways of working. Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up. Balance and prioritize workload, escalating conflicting demands where necessary. Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation. About You Proven experience as a senior business analyst or in a similar strategic role. Strong ability to support stakeholders through change initiatives. Insurance industry experience with a deep understanding of its challenges and opportunities. Excellent communication skills and a collaborative mindset. Strong proactive problem-solving ability. Empathetic approach to understanding and addressing customer needs. Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity. Capable of fostering a culture of learning and applying new insights. Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures. Expertise in defining business analysis approaches for complex programs and projects. Able to maintain impartiality and provide balanced perspectives. Proactive in identifying potential issues and taking preventative or corrective action. Self-driven, with a strong sense of urgency and focus on delivering results. Experience mentoring, coaching, and developing members of an analysis team. Experience working in Agile or DevOps environments. A relevant professional qualification is highly desirable. Benefits 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part time, job share and compressed hours. Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. Equal Employment Opportunity QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
JPMorgan Chase & Co. is seeking a Treasury Associate for their Corporate Investment Bank Treasury Planning & Analysis team. The successful candidate will manage liquidity reporting, forecasting, and collaborate with various stakeholders to enhance performance and adhere to regulatory standards. Ideal qualifications include a Bachelor's degree in Accounting and Finance and proficiency in Excel and PowerPoint. This dynamic position offers the chance to shape organizational strategies and optimize resources in a fast-paced environment.
23/06/2026
Full time
JPMorgan Chase & Co. is seeking a Treasury Associate for their Corporate Investment Bank Treasury Planning & Analysis team. The successful candidate will manage liquidity reporting, forecasting, and collaborate with various stakeholders to enhance performance and adhere to regulatory standards. Ideal qualifications include a Bachelor's degree in Accounting and Finance and proficiency in Excel and PowerPoint. This dynamic position offers the chance to shape organizational strategies and optimize resources in a fast-paced environment.
Alumni Ventures is seeking a PMO Analyst to join their team in London. This hybrid role is essential for overseeing project delivery, providing governance and data-driven insights that enhance team performance. The ideal candidate will have strong project management fundamentals and proficiency in MS Project and financial oversight. Knowledge of French is a plus. You will work closely with Project Managers and Team Leads, ensuring project success across various locations.
23/06/2026
Full time
Alumni Ventures is seeking a PMO Analyst to join their team in London. This hybrid role is essential for overseeing project delivery, providing governance and data-driven insights that enhance team performance. The ideal candidate will have strong project management fundamentals and proficiency in MS Project and financial oversight. Knowledge of French is a plus. You will work closely with Project Managers and Team Leads, ensuring project success across various locations.
Reporting Engineer Start: ASAP Contract Duration: 6 months+ Location: Warrington/Cumbria Working Schedule: 3 days per week on site, 2 days remote Job Purpose A Reporting Engineer is responsible for designing, implementing, and maintaining reporting systems that transform raw data into actionable insights for decision-making. Key Accountabilities Job Specific Accountabilities Design and Development: Create and maintain reporting systems, databases, and data processing procedures to ensure accurate and timely reporting. Data Analysis: Analyze complex data sets and generate meaningful reports and visualizations that support business strategies and decision making processes. Collaboration: Work closely with data engineers, analysts, and other stakeholders to understand reporting requirements and deliver solutions that meet business needs. Optimization: Optimize existing reporting solutions for performance and usability, ensuring that reports are user friendly and accessible. Support and Maintenance: Provide ongoing support for reporting systems, troubleshoot issues, and implement enhancements as necessary. Supervision There is no direct supervision required; interfacing and interacting with management is essential. Training and Development Where applicable, train and develop assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives. Policies, Systems, Processes & Procedures Implement approved policies, processes, systems, quality standards and procedures to support execution of the work programs in line with international standards. Performance Management Contribute to the achievement of the approved performance objectives in line with the performance framework. Innovation and Continuous Improvement Where applicable, design and implement new tools and techniques to improve the quality and efficiency of operational processes. Provide support to identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards. Health, Safety, Environment (HSE) and Sustainability Comply with relevant HSE policies, procedures and controls and applicable legislation and sustainability guidelines in line with international standards, best practices and client code of practices. Reports Provide inputs to prepare progress reports for Company and Client. Communications & Working Relationships Internal Daily direct liaison with management and all other engineering, operations and project disciplines. External Regular contact with client regarding application of service agreement and questions related to technical planning and scheduling issues. Qualifications, Experience, Knowledge & Skills Minimum Qualification A Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field is typically preferred. Minimum Experience 5 years of post graduate experience, including at least 3 years of experience performing in a PMO organization with focus on reporting management activities in the energy sector, which may include oil and gas, renewals and nuclear. Must have held a similar position for at least 3 years. Knowledge & Skills Security clearance required. If the candidate is not in possession of this, the company will assist in seeking the clearance. Must hold a UK passport. Good interpersonal and people management skills. Good communication and presentation skills. Good knowledge of spoken and written English. Good analytical, planning, organization, and reporting skills. Advanced Power BI skills and sound knowledge of other reporting software and tools. Advanced Excel skills. Ability to produce manpower histograms, Gantt charts, S curves with minimum guidance and supervision. Professional certifications such as Project Management Professional (PMP) or similar are an advantage. Technical Competencies Proficiency in SQL, Python, R, or other data analysis tools and languages. Experience with reporting tools such as Microsoft Fabric, Tableau, Power BI, or similar platforms is required. Strong analytical abilities essential for interpreting complex data and identifying actionable insights. Ability to identify and implement novel approaches to improve reporting processes and efficiency. Good knowledge of core project controls disciplines. Good knowledge of baseline development and maintenance of baselines on a program. Excellent report writing skills.
23/06/2026
Full time
Reporting Engineer Start: ASAP Contract Duration: 6 months+ Location: Warrington/Cumbria Working Schedule: 3 days per week on site, 2 days remote Job Purpose A Reporting Engineer is responsible for designing, implementing, and maintaining reporting systems that transform raw data into actionable insights for decision-making. Key Accountabilities Job Specific Accountabilities Design and Development: Create and maintain reporting systems, databases, and data processing procedures to ensure accurate and timely reporting. Data Analysis: Analyze complex data sets and generate meaningful reports and visualizations that support business strategies and decision making processes. Collaboration: Work closely with data engineers, analysts, and other stakeholders to understand reporting requirements and deliver solutions that meet business needs. Optimization: Optimize existing reporting solutions for performance and usability, ensuring that reports are user friendly and accessible. Support and Maintenance: Provide ongoing support for reporting systems, troubleshoot issues, and implement enhancements as necessary. Supervision There is no direct supervision required; interfacing and interacting with management is essential. Training and Development Where applicable, train and develop assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective section objectives. Policies, Systems, Processes & Procedures Implement approved policies, processes, systems, quality standards and procedures to support execution of the work programs in line with international standards. Performance Management Contribute to the achievement of the approved performance objectives in line with the performance framework. Innovation and Continuous Improvement Where applicable, design and implement new tools and techniques to improve the quality and efficiency of operational processes. Provide support to identify improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards. Health, Safety, Environment (HSE) and Sustainability Comply with relevant HSE policies, procedures and controls and applicable legislation and sustainability guidelines in line with international standards, best practices and client code of practices. Reports Provide inputs to prepare progress reports for Company and Client. Communications & Working Relationships Internal Daily direct liaison with management and all other engineering, operations and project disciplines. External Regular contact with client regarding application of service agreement and questions related to technical planning and scheduling issues. Qualifications, Experience, Knowledge & Skills Minimum Qualification A Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field is typically preferred. Minimum Experience 5 years of post graduate experience, including at least 3 years of experience performing in a PMO organization with focus on reporting management activities in the energy sector, which may include oil and gas, renewals and nuclear. Must have held a similar position for at least 3 years. Knowledge & Skills Security clearance required. If the candidate is not in possession of this, the company will assist in seeking the clearance. Must hold a UK passport. Good interpersonal and people management skills. Good communication and presentation skills. Good knowledge of spoken and written English. Good analytical, planning, organization, and reporting skills. Advanced Power BI skills and sound knowledge of other reporting software and tools. Advanced Excel skills. Ability to produce manpower histograms, Gantt charts, S curves with minimum guidance and supervision. Professional certifications such as Project Management Professional (PMP) or similar are an advantage. Technical Competencies Proficiency in SQL, Python, R, or other data analysis tools and languages. Experience with reporting tools such as Microsoft Fabric, Tableau, Power BI, or similar platforms is required. Strong analytical abilities essential for interpreting complex data and identifying actionable insights. Ability to identify and implement novel approaches to improve reporting processes and efficiency. Good knowledge of core project controls disciplines. Good knowledge of baseline development and maintenance of baselines on a program. Excellent report writing skills.
Role: Senior Project Manager Location: Horwich, BL6 6JW Contract: Full-Time Hours / Permanent Company: EG Group About the Role: EG Group are seeking an experienced Senior Project Manager to lead the end-to-end delivery of digital and technology projects across the Germany Portfolio, sitting within the EG Group IT Project Management Office. Reporting into the PMO leadership, this is a senior delivery role operating within a fast-paced, high-growth organisation with a complex, multi-site technology landscape. As EG Group continues to expand its digital capabilities across the German business, this role provides a single point of accountability for delivery performance, governance, and portfolio-level oversight across all in-flight and pipeline initiatives. You will work closely with in-country business stakeholders, IT leadership, and third-party delivery partners to drive structured, high-quality project delivery in line with the EG Project Delivery Framework. This role will suit an experienced project delivery professional who is equally comfortable leading governance forums and managing senior stakeholders as they are rolling up their sleeves on day-to-day delivery. Regular travel to Germany is required. Why Join EG Group? Discretionary performance-based bonus scheme Grow your career - gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation Hybrid working - up to 2 days per week (dependent on role and business needs) Salary Sacrifice Schemes - Cycle to Work and Car Scheme available Enhanced Maternity & Paternity leave Generous annual leave entitlement Annual leave buy back scheme - purchase up to 5 additional days Discounted gym membership - stay healthy and save on fitness costs One paid volunteering day per year Wellbeing facilities - space to relax and recharge Free secure on-site parking Dress Down Fridays Free VDU eye test What you'll be doing: Leading full lifecycle delivery of digital and technology projects from initiation through to closure, ensuring alignment to agreed scope, timelines, budget, and quality standards Owning and managing the Germany Digital Project Portfolio, providing portfolio-level reporting, governance compliance, and delivery performance oversight across all initiatives Travelling regularly to Germany to engage with in-country business stakeholders, delivery teams, and third-party suppliers, ensuring strong on-the-ground relationships and delivery oversight Chairing Project Steering Committees and governance forums, presenting project progress, risks, and approvals at Stage Gates and SteerCo meetings Maintaining RAID logs and driving proactive risk and issue management across all project stages Developing detailed project and resource plans, supported by high-level Plans on a Page, and managing day-to-day delivery across workstreams and vendors Managing third-party partners and suppliers to ensure on-time, high-quality delivery, monitoring contract deliverables, costs, and service levels Driving business readiness, training, and adoption of digital solutions, and supporting smooth transition to Business-as-Usual operations Mentoring Project Managers and Analysts within the PMO, contributing to continuous improvement of the EG Project Delivery Framework This list is not exhaustive and may be added to or amended from time to time. What we're looking for: 8+ years of proven experience delivering complex digital or IT projects within large enterprise organisations PRINCE2 Practitioner, PMP, or equivalent project management certification Strong understanding of project governance frameworks including Stage Gates, RAID management, SteerCo processes, and artefact management Experience managing a multi-project portfolio, with the ability to oversee interdependencies, sequencing, capacity, and delivery confidence across concurrent initiatives Strong stakeholder management and communication skills, with confidence engaging at senior business and IT levels Experience managing third-party suppliers and cross-functional delivery teams within a complex, multi-site environment Background in digital transformation, cloud, application, or infrastructure delivery Comfortable with regular international travel to Germany to support in-country teams and governance activities Familiarity with the German retail or IT market and German language proficiency are both desirable Who is EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
23/06/2026
Full time
Role: Senior Project Manager Location: Horwich, BL6 6JW Contract: Full-Time Hours / Permanent Company: EG Group About the Role: EG Group are seeking an experienced Senior Project Manager to lead the end-to-end delivery of digital and technology projects across the Germany Portfolio, sitting within the EG Group IT Project Management Office. Reporting into the PMO leadership, this is a senior delivery role operating within a fast-paced, high-growth organisation with a complex, multi-site technology landscape. As EG Group continues to expand its digital capabilities across the German business, this role provides a single point of accountability for delivery performance, governance, and portfolio-level oversight across all in-flight and pipeline initiatives. You will work closely with in-country business stakeholders, IT leadership, and third-party delivery partners to drive structured, high-quality project delivery in line with the EG Project Delivery Framework. This role will suit an experienced project delivery professional who is equally comfortable leading governance forums and managing senior stakeholders as they are rolling up their sleeves on day-to-day delivery. Regular travel to Germany is required. Why Join EG Group? Discretionary performance-based bonus scheme Grow your career - gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation Hybrid working - up to 2 days per week (dependent on role and business needs) Salary Sacrifice Schemes - Cycle to Work and Car Scheme available Enhanced Maternity & Paternity leave Generous annual leave entitlement Annual leave buy back scheme - purchase up to 5 additional days Discounted gym membership - stay healthy and save on fitness costs One paid volunteering day per year Wellbeing facilities - space to relax and recharge Free secure on-site parking Dress Down Fridays Free VDU eye test What you'll be doing: Leading full lifecycle delivery of digital and technology projects from initiation through to closure, ensuring alignment to agreed scope, timelines, budget, and quality standards Owning and managing the Germany Digital Project Portfolio, providing portfolio-level reporting, governance compliance, and delivery performance oversight across all initiatives Travelling regularly to Germany to engage with in-country business stakeholders, delivery teams, and third-party suppliers, ensuring strong on-the-ground relationships and delivery oversight Chairing Project Steering Committees and governance forums, presenting project progress, risks, and approvals at Stage Gates and SteerCo meetings Maintaining RAID logs and driving proactive risk and issue management across all project stages Developing detailed project and resource plans, supported by high-level Plans on a Page, and managing day-to-day delivery across workstreams and vendors Managing third-party partners and suppliers to ensure on-time, high-quality delivery, monitoring contract deliverables, costs, and service levels Driving business readiness, training, and adoption of digital solutions, and supporting smooth transition to Business-as-Usual operations Mentoring Project Managers and Analysts within the PMO, contributing to continuous improvement of the EG Project Delivery Framework This list is not exhaustive and may be added to or amended from time to time. What we're looking for: 8+ years of proven experience delivering complex digital or IT projects within large enterprise organisations PRINCE2 Practitioner, PMP, or equivalent project management certification Strong understanding of project governance frameworks including Stage Gates, RAID management, SteerCo processes, and artefact management Experience managing a multi-project portfolio, with the ability to oversee interdependencies, sequencing, capacity, and delivery confidence across concurrent initiatives Strong stakeholder management and communication skills, with confidence engaging at senior business and IT levels Experience managing third-party suppliers and cross-functional delivery teams within a complex, multi-site environment Background in digital transformation, cloud, application, or infrastructure delivery Comfortable with regular international travel to Germany to support in-country teams and governance activities Familiarity with the German retail or IT market and German language proficiency are both desirable Who is EG Group? EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
Job Title Security Classification: Public Job Title IT Programme Manager - Risk & Compliance Programme Reports To Senior Programme Manager (IT Portfolio Manager) Grade Technical Tier 2 Security Classification: Public Purpose To manage and deliver a critical, multi-year program of technology, change projects and cyber security projects. You should ideally have previous experience of delivering IT solutions in or for utilities clients. You should be adept at managing a portfolio of projects and/or programme of works in a largely outsourced environment. You will need to work at all levels of the organisation, experienced with handling multiple requirements and stakeholders concurrently, all whilst successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. You will report directly to the Senior Programme Manager and will work closely with Project Managers, IT PMO, IT Business Analysts and key business sponsors and stakeholders to support project definition, to initiate, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Key Accountabilities • Take ownership of the WWU IT Security Programme of project work and ensure delivery to time, budget, and quality measures • Planning and scheduling tasks and activities in across multiple projects • Tracking progress, and maintaining an accurate view of real time delivery against targets • Identifying issues and risks and capturing these accurately, whilst working to address and mitigate where required • Maintaining MS Project Plans and various work breakdown structures • Coordinate activity between multiple internal and external groups • Dynamically engage with all stakeholders daily, pushing forward critical work to ensure we deliver on time and to budget • Liaise with service transition teams to ensure there are well documented plans to take new services into live operational support • Taking accountability for the benefits realisation process • Work closely with the Cyber Security Info-Sec Team to plan, deliver and support new technologies and solutions • Coach and mentor project managers on best practice • The role holder should be comfortable managing a team of Technology Project Managers. Security Classification: Public Technical Know- How & Skills • Strong Project and Programme Management skills and experience • Excellent MS Project and Planner skills • Strong experience and skills in leading tools such as MS DevOps, JIRA, Trello etc • Ability to track and monitor progress and report progress at different levels (e.g. strategically - high level, operationally across the portfolio, and tactically within a given project) • Equally comfortable and skilled working in a blended waterfall and agile environment • Strong Project budget management skills, with the ability to accurately maintain project spend and forecasts, of both Capex and Opex • Commercial and contractual awareness and understanding • Project governance best practice, and able to engage and deliver clear messaging to Project Boards and Executive Leadership Qualifications • Degree level education or equivalent - mandatory • Prince 2 Practitioner or equivalent Project management qualification - mandatory • Managing Successful Programmes (MSP) or equivalent highly desirable • ITIL experience / qualification desirable (helpful for interaction with IT Operations and Acceptance into Service) Job Dimensions The role will be responsible for the operational management of a multi- million pound, multi-year budget. Reporting to the Senior Programme Manager. Managing x3 WWU IT Project Managers with additional supplier and contingent resources as needed. Based in Wales & West House, Newport, subject to Hybrid Working
23/06/2026
Full time
Job Title Security Classification: Public Job Title IT Programme Manager - Risk & Compliance Programme Reports To Senior Programme Manager (IT Portfolio Manager) Grade Technical Tier 2 Security Classification: Public Purpose To manage and deliver a critical, multi-year program of technology, change projects and cyber security projects. You should ideally have previous experience of delivering IT solutions in or for utilities clients. You should be adept at managing a portfolio of projects and/or programme of works in a largely outsourced environment. You will need to work at all levels of the organisation, experienced with handling multiple requirements and stakeholders concurrently, all whilst successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. You will report directly to the Senior Programme Manager and will work closely with Project Managers, IT PMO, IT Business Analysts and key business sponsors and stakeholders to support project definition, to initiate, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Key Accountabilities • Take ownership of the WWU IT Security Programme of project work and ensure delivery to time, budget, and quality measures • Planning and scheduling tasks and activities in across multiple projects • Tracking progress, and maintaining an accurate view of real time delivery against targets • Identifying issues and risks and capturing these accurately, whilst working to address and mitigate where required • Maintaining MS Project Plans and various work breakdown structures • Coordinate activity between multiple internal and external groups • Dynamically engage with all stakeholders daily, pushing forward critical work to ensure we deliver on time and to budget • Liaise with service transition teams to ensure there are well documented plans to take new services into live operational support • Taking accountability for the benefits realisation process • Work closely with the Cyber Security Info-Sec Team to plan, deliver and support new technologies and solutions • Coach and mentor project managers on best practice • The role holder should be comfortable managing a team of Technology Project Managers. Security Classification: Public Technical Know- How & Skills • Strong Project and Programme Management skills and experience • Excellent MS Project and Planner skills • Strong experience and skills in leading tools such as MS DevOps, JIRA, Trello etc • Ability to track and monitor progress and report progress at different levels (e.g. strategically - high level, operationally across the portfolio, and tactically within a given project) • Equally comfortable and skilled working in a blended waterfall and agile environment • Strong Project budget management skills, with the ability to accurately maintain project spend and forecasts, of both Capex and Opex • Commercial and contractual awareness and understanding • Project governance best practice, and able to engage and deliver clear messaging to Project Boards and Executive Leadership Qualifications • Degree level education or equivalent - mandatory • Prince 2 Practitioner or equivalent Project management qualification - mandatory • Managing Successful Programmes (MSP) or equivalent highly desirable • ITIL experience / qualification desirable (helpful for interaction with IT Operations and Acceptance into Service) Job Dimensions The role will be responsible for the operational management of a multi- million pound, multi-year budget. Reporting to the Senior Programme Manager. Managing x3 WWU IT Project Managers with additional supplier and contingent resources as needed. Based in Wales & West House, Newport, subject to Hybrid Working
PMO Analyst with French Location: London (Hybrid) We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light that leads travelers to their destinations, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. Role As a PMO Analyst within our Arrive Transport business unit, you will be the backbone of our project delivery framework. Joining the Project Management function, your role is to provide the critical templates, streamlined processes, and governance that allow our teams to thrive. Reporting into the PMO leadership, you will work closely with Project Managers, Scrum Masters, and Team Leads to provide data driven insights and financial oversight. Based in London, you will be instrumental in ensuring our complex ticketing and hardware projects-spanning cities from London to Toronto-are delivered with precision and transparency. Responsibilities Ensure Project Managers are utilizing our scheduling toolset effectively, meeting strict PMO criteria for schedule health and resource allocation. Support the creation and maintenance of project dashboards, specifically tracking finances, risks, opportunities, and payment milestones. Facilitate resource and equipment management processes, providing high level reporting to ensure strong capacity and capability utilisation. Provide essential financial data sourced from Finance to support cost control and accurate project invoicing. Create and deliver training materials for stakeholders on schedule, risk, and issue management to elevate team performance. Actively contribute to project management process improvements, ensuring our engineering lifecycle remains lean and effective. About you You are a highly organized and analytical professional who enjoys the challenge of turning complex data into actionable insights. You thrive in a collaborative environment where your attention to detail helps teams stay on track and under budget. You are a natural problem solver with a "hands on" approach, capable of working under pressure while maintaining a supportive and inclusive attitude toward your colleagues. With excellent communication skills and a reliable nature, you enjoy being the "go to" person for process governance and project support. Your background Two or more years of experience within a successful PMO organisation with strong project management fundamentals. Proven ability to provide schedule and financial support to complex, large scale projects or programs. Proficiency in a leading scheduling tool such as MS Project (including template management) and both Microsoft and Google business software environments. Strong understanding of the engineering development lifecycle, ideally within software or systems engineering. Experience in risk and opportunity management, including impact/benefit identification and mitigation tracking. Excellent time management skills with a track record of meeting strict deadlines in a fast paced environment. Knowledge of the professional French language, along with professional command of English, will be an asset. This role is based in London.
23/06/2026
Full time
PMO Analyst with French Location: London (Hybrid) We've signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn't a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light that leads travelers to their destinations, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let's grow better, together. Role As a PMO Analyst within our Arrive Transport business unit, you will be the backbone of our project delivery framework. Joining the Project Management function, your role is to provide the critical templates, streamlined processes, and governance that allow our teams to thrive. Reporting into the PMO leadership, you will work closely with Project Managers, Scrum Masters, and Team Leads to provide data driven insights and financial oversight. Based in London, you will be instrumental in ensuring our complex ticketing and hardware projects-spanning cities from London to Toronto-are delivered with precision and transparency. Responsibilities Ensure Project Managers are utilizing our scheduling toolset effectively, meeting strict PMO criteria for schedule health and resource allocation. Support the creation and maintenance of project dashboards, specifically tracking finances, risks, opportunities, and payment milestones. Facilitate resource and equipment management processes, providing high level reporting to ensure strong capacity and capability utilisation. Provide essential financial data sourced from Finance to support cost control and accurate project invoicing. Create and deliver training materials for stakeholders on schedule, risk, and issue management to elevate team performance. Actively contribute to project management process improvements, ensuring our engineering lifecycle remains lean and effective. About you You are a highly organized and analytical professional who enjoys the challenge of turning complex data into actionable insights. You thrive in a collaborative environment where your attention to detail helps teams stay on track and under budget. You are a natural problem solver with a "hands on" approach, capable of working under pressure while maintaining a supportive and inclusive attitude toward your colleagues. With excellent communication skills and a reliable nature, you enjoy being the "go to" person for process governance and project support. Your background Two or more years of experience within a successful PMO organisation with strong project management fundamentals. Proven ability to provide schedule and financial support to complex, large scale projects or programs. Proficiency in a leading scheduling tool such as MS Project (including template management) and both Microsoft and Google business software environments. Strong understanding of the engineering development lifecycle, ideally within software or systems engineering. Experience in risk and opportunity management, including impact/benefit identification and mitigation tracking. Excellent time management skills with a track record of meeting strict deadlines in a fast paced environment. Knowledge of the professional French language, along with professional command of English, will be an asset. This role is based in London.
Job Title IT Programme Manager - Risk & Compliance Programme Purpose To manage and deliver a critical, multi-year program of technology, change projects and cyber security projects. You should ideally have previous experience of delivering IT solutions in or for utilities clients. You should be adept at managing a portfolio of projects and/or programme of works in a largely outsourced environment. You will need to work at all levels of the organisation, experienced with handling multiple requirements and stakeholders concurrently, all whilst successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. You will report directly to the Senior Programme Manager and will work closely with Project Managers, IT PMO, IT Business Analysts and key business sponsors and stakeholders to support project definition, to initiate, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Key Accountabilities Take ownership of the WWU IT Security Programme of project work and ensure delivery to time, budget, and quality measures Planning and scheduling tasks and activities in across multiple projects Tracking progress, and maintaining an accurate view of real time delivery against targets Identifying issues and risks and capturing these accurately, whilst working to address and mitigate where required Maintaining MS Project Plans and various work breakdown structures Coordinate activity between multiple internal and external groups Dynamically engage with all stakeholders daily, pushing forward critical work to ensure we deliver on time and to budget Liaise with service transition teams to ensure there are well documented plans to take new services into live operational support Taking accountability for the benefits realisation process Work closely with the Cyber Security Info-Sec Team to plan, deliver and support new technologies and solutions Coach and mentor project managers on best practice The role holder should be comfortable managing a team of Technology Project Managers. Technical Know How & Skills Strong Project and Programme Management skills and experience Excellent MS Project and Planner skills Strong experience and skills in leading tools such as MS DevOps, JIRA, Trello etc Ability to track and monitor progress and report progress at different levels (e.g. strategically - high level, operationally across the portfolio, and tactically within a given project) Equally comfortable and skilled working in a blended waterfall and agile environment Strong Project budget management skills, with the ability to accurately maintain project spend and forecasts, of both Capex and Opex Commercial and contractual awareness and understanding Project governance best practice, and able to engage and deliver clear messaging to Project Boards and Executive Leadership Qualifications Degree level education or equivalent - mandatory Prince 2 Practitioner or equivalent Project management qualification - mandatory Managing Successful Programmes (MSP) or equivalent highly desirable ITIL experience / qualification desirable (helpful for interaction with IT Operations and Acceptance into Service) Job Dimensions The role will be responsible for the operational management of a multi- million pound, multi-year budget. Reporting to the Senior Programme Manager. Managing x3 WWU IT Project Managers with additional supplier and contingent resources as needed. Based in Wales & West House, Newport, subject to Hybrid Working
23/06/2026
Full time
Job Title IT Programme Manager - Risk & Compliance Programme Purpose To manage and deliver a critical, multi-year program of technology, change projects and cyber security projects. You should ideally have previous experience of delivering IT solutions in or for utilities clients. You should be adept at managing a portfolio of projects and/or programme of works in a largely outsourced environment. You will need to work at all levels of the organisation, experienced with handling multiple requirements and stakeholders concurrently, all whilst successfully influencing key decision making to ensure the IT Security Programme of works is initiated and delivered within the required timelines. You will report directly to the Senior Programme Manager and will work closely with Project Managers, IT PMO, IT Business Analysts and key business sponsors and stakeholders to support project definition, to initiate, plan and deliver projects, demonstrating strong governance and reporting progress tracking to plan. Key Accountabilities Take ownership of the WWU IT Security Programme of project work and ensure delivery to time, budget, and quality measures Planning and scheduling tasks and activities in across multiple projects Tracking progress, and maintaining an accurate view of real time delivery against targets Identifying issues and risks and capturing these accurately, whilst working to address and mitigate where required Maintaining MS Project Plans and various work breakdown structures Coordinate activity between multiple internal and external groups Dynamically engage with all stakeholders daily, pushing forward critical work to ensure we deliver on time and to budget Liaise with service transition teams to ensure there are well documented plans to take new services into live operational support Taking accountability for the benefits realisation process Work closely with the Cyber Security Info-Sec Team to plan, deliver and support new technologies and solutions Coach and mentor project managers on best practice The role holder should be comfortable managing a team of Technology Project Managers. Technical Know How & Skills Strong Project and Programme Management skills and experience Excellent MS Project and Planner skills Strong experience and skills in leading tools such as MS DevOps, JIRA, Trello etc Ability to track and monitor progress and report progress at different levels (e.g. strategically - high level, operationally across the portfolio, and tactically within a given project) Equally comfortable and skilled working in a blended waterfall and agile environment Strong Project budget management skills, with the ability to accurately maintain project spend and forecasts, of both Capex and Opex Commercial and contractual awareness and understanding Project governance best practice, and able to engage and deliver clear messaging to Project Boards and Executive Leadership Qualifications Degree level education or equivalent - mandatory Prince 2 Practitioner or equivalent Project management qualification - mandatory Managing Successful Programmes (MSP) or equivalent highly desirable ITIL experience / qualification desirable (helpful for interaction with IT Operations and Acceptance into Service) Job Dimensions The role will be responsible for the operational management of a multi- million pound, multi-year budget. Reporting to the Senior Programme Manager. Managing x3 WWU IT Project Managers with additional supplier and contingent resources as needed. Based in Wales & West House, Newport, subject to Hybrid Working
About the role Lead the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that set The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer. Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning). Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones. Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mindset and promoting a culture of accountability. Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs. Takes part in and supports community forums. Risk and issue management Proactively identifies and manages risks, issues, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO. Planning & prioritisation Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance Builds and manages the agreed governance structure across projects, small change and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status. Ensures all work is managed in scope and any change requests are managed and impacts surfaced. Resource & Capacity Management Manages allocated squad and team capacity; aligns resourcing to priorities and optimises the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management Supports effective transition of changes into BAU. Reporting & MI Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place. Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices. Proven ability to govern large, complex, and cross functional initiatives. Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. Bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitates discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. Fully understands the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect and be resilient. Some of our benefits Flexible, hybrid working model. Inclusive culture and environment. £6,500 flexible benefits allowance to suit your needs. 30 days holiday + bank holidays. LinkedIn learning access. Bonus potential (performance and business related). Up to 25% discount on Very.co.uk. Matched pension up to 6%. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're a Disability Confident Committed Employer and have nine brilliant colleague networks- including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
23/06/2026
Full time
About the role Lead the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that set The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer. Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning). Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones. Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mindset and promoting a culture of accountability. Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs. Takes part in and supports community forums. Risk and issue management Proactively identifies and manages risks, issues, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO. Planning & prioritisation Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance Builds and manages the agreed governance structure across projects, small change and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status. Ensures all work is managed in scope and any change requests are managed and impacts surfaced. Resource & Capacity Management Manages allocated squad and team capacity; aligns resourcing to priorities and optimises the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management Supports effective transition of changes into BAU. Reporting & MI Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place. Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices. Proven ability to govern large, complex, and cross functional initiatives. Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. Bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitates discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. Fully understands the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect and be resilient. Some of our benefits Flexible, hybrid working model. Inclusive culture and environment. £6,500 flexible benefits allowance to suit your needs. 30 days holiday + bank holidays. LinkedIn learning access. Bonus potential (performance and business related). Up to 25% discount on Very.co.uk. Matched pension up to 6%. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're a Disability Confident Committed Employer and have nine brilliant colleague networks- including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Shift Day Job Description The Chief Data and Analytics Office (CDAO) builds enterprise-scale platforms for Data Management, Analytics, and AI/ML Operations used firm-wide across JPMorgan Chase. Within CDAO, the Data for AI Product Management team creates reusable platform solutions that transform how data producers and consumers discover, access, govern, and leverage data. As the Data Catalog Product Manager, you will play a pivotal role in building a unified, multi-channel data marketplace where thousands of firmwide datasets become easy to find, preview, and integrate across application and AI use cases. You will own the end-to-end vision, strategy, and execution - spanning a rich web UI, programmatic APIs, and future agentic integrations (Claude, Copilot, internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions - who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What You'll Do Own the Catalog Vision & Strategy Define the multi-year product vision and roadmap for firmwide data discovery serving data scientists, ML engineers, analytics engineers, and increasingly business users. Establish north-star metrics tied to real impact: time-to-data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery delivery adoption iteration. Design a World-Class Discovery Experience Lead the UX and service design vision - intuitive, fast, and delightful across all touchpoints. Build rich dataset pages with metadata, schema previews, sample data, interactive code samples, lineage, quality scores, usage stats, ratings, and community annotations - inspired by the best consumer marketplace patterns (Kaggle, Spotify, App Store). Build for Multi-Channel: UI, API & Agents Architect an API-first platform powering a beautiful web UI today and programmatic access for code-first engineers. Meet consumers in their daily tools - notebooks, IDEs, orchestration platforms, chat interfaces, copilots - eliminating context-switching. Design composable, reusable solutions that integrate with the broader CDAO ecosystem. Champion Both Sides of the Marketplace Producers: Make it effortless to publish, document, version, and maintain datasets with rich metadata, automated quality profiling, and governance guardrails. Consumers: Reduce friction from discovery to access - self-service provisioning, entitlement workflows, one-click integration with SageMaker, Databricks, and EMR. Network effects: Analyze usage trends to improve data quality, discovery and relevancy across persona groups Collaborate with Engineering, Design & Data Science Work with UX designers and researchers on usability testing, rapid prototyping, and user validation. Write detailed PRDs and technical documentation that engineers and consumers can act on. Lead & Influence the team Influence cross-functional stakeholders - engineering, architecture, data science, governance, UX, and senior business leaders. Mentor and develop junior product managers. Required Skills 8+ years in technical product management delivering catalog, marketplace, or discovery platforms from ideation to production at scale. Deep UX & service design sensibility - passion to build clear, intuitive and scalable UI experiences. Multi-channel product delivery - shipped across web UI, API, and/or conversational/agent-based interfaces. Technical depth in data infrastructure - data catalogs, metadata management, governance frameworks, data quality tooling. Strong communication - translate technical complexity into clear narratives for engineers, designers, and executives. Prioritisation at scale - balance competing demands across a large stakeholder base by weighing business impact, user value, and technical feasibility. Preferred Experience in financial services or highly regulated industries . Built or scaled a data catalog, data marketplace, feature store, or developer portals (e.g., Kaggle Datasets, Unity Catalog, Collibra, Alation, Atlan). Understanding of agentic AI patterns - tool-use, RAG, function calling - and how marketplace APIs can be exposed to LLM-based agents. Experience with search relevance & recommendation systems - ranking algorithms, semantic search, personalisation. Hands-on with Snowflake, Databricks, Airflow, Kafka . Why Join Us Work on firm-wide platforms used by thousands of data scientists, ML engineers, and analysts across JPMC Shape the future of AI/ML and data infrastructure at one of the world's largest financial institutions About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
23/06/2026
Full time
Locations 25 Bank Street, Canary Wharf, London, Greater London, E14 5JP, GB Job Schedule Full time Job Shift Day Job Description The Chief Data and Analytics Office (CDAO) builds enterprise-scale platforms for Data Management, Analytics, and AI/ML Operations used firm-wide across JPMorgan Chase. Within CDAO, the Data for AI Product Management team creates reusable platform solutions that transform how data producers and consumers discover, access, govern, and leverage data. As the Data Catalog Product Manager, you will play a pivotal role in building a unified, multi-channel data marketplace where thousands of firmwide datasets become easy to find, preview, and integrate across application and AI use cases. You will own the end-to-end vision, strategy, and execution - spanning a rich web UI, programmatic APIs, and future agentic integrations (Claude, Copilot, internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions - who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What You'll Do Own the Catalog Vision & Strategy Define the multi-year product vision and roadmap for firmwide data discovery serving data scientists, ML engineers, analytics engineers, and increasingly business users. Establish north-star metrics tied to real impact: time-to-data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery delivery adoption iteration. Design a World-Class Discovery Experience Lead the UX and service design vision - intuitive, fast, and delightful across all touchpoints. Build rich dataset pages with metadata, schema previews, sample data, interactive code samples, lineage, quality scores, usage stats, ratings, and community annotations - inspired by the best consumer marketplace patterns (Kaggle, Spotify, App Store). Build for Multi-Channel: UI, API & Agents Architect an API-first platform powering a beautiful web UI today and programmatic access for code-first engineers. Meet consumers in their daily tools - notebooks, IDEs, orchestration platforms, chat interfaces, copilots - eliminating context-switching. Design composable, reusable solutions that integrate with the broader CDAO ecosystem. Champion Both Sides of the Marketplace Producers: Make it effortless to publish, document, version, and maintain datasets with rich metadata, automated quality profiling, and governance guardrails. Consumers: Reduce friction from discovery to access - self-service provisioning, entitlement workflows, one-click integration with SageMaker, Databricks, and EMR. Network effects: Analyze usage trends to improve data quality, discovery and relevancy across persona groups Collaborate with Engineering, Design & Data Science Work with UX designers and researchers on usability testing, rapid prototyping, and user validation. Write detailed PRDs and technical documentation that engineers and consumers can act on. Lead & Influence the team Influence cross-functional stakeholders - engineering, architecture, data science, governance, UX, and senior business leaders. Mentor and develop junior product managers. Required Skills 8+ years in technical product management delivering catalog, marketplace, or discovery platforms from ideation to production at scale. Deep UX & service design sensibility - passion to build clear, intuitive and scalable UI experiences. Multi-channel product delivery - shipped across web UI, API, and/or conversational/agent-based interfaces. Technical depth in data infrastructure - data catalogs, metadata management, governance frameworks, data quality tooling. Strong communication - translate technical complexity into clear narratives for engineers, designers, and executives. Prioritisation at scale - balance competing demands across a large stakeholder base by weighing business impact, user value, and technical feasibility. Preferred Experience in financial services or highly regulated industries . Built or scaled a data catalog, data marketplace, feature store, or developer portals (e.g., Kaggle Datasets, Unity Catalog, Collibra, Alation, Atlan). Understanding of agentic AI patterns - tool-use, RAG, function calling - and how marketplace APIs can be exposed to LLM-based agents. Experience with search relevance & recommendation systems - ranking algorithms, semantic search, personalisation. Hands-on with Snowflake, Databricks, Airflow, Kafka . Why Join Us Work on firm-wide platforms used by thousands of data scientists, ML engineers, and analysts across JPMC Shape the future of AI/ML and data infrastructure at one of the world's largest financial institutions About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The EPR help desk is the first point of contact for all users of the Trust's EPR system (Epic), providing support for approximately 5,000 users across the Trust and remotely. A broad understanding of Epic and the support required within a healthcare environment is needed for this post. The post-holder will be required to adhere to strict Policies and Procedures in supporting staff and ensuring that correct escalation channels are followed. Main duties of the job The role will provide high quality customer service and will utilise excellent communication skills. The role is responsible for the provision of professional 1st line support to Royal Marsden Hospital Epic users by telephone, e-mail, and self-service portal facilities. The role is also responsible for supporting patients who require assistance with their MyMarsden account via e-mail or telephone. EPR help desk support will be sufficiently skilled to provide a high level of resolution to incidents and requests without the need to escalated to further resolver teams. However, where necessary the analyst will escalated to the appropriate resolver groups whilst retaining ownership of the request or incident until resolution. The post holder must work collaboratively and actively participate where specialism(s) directly or indirectly affect the resolution or restoration of services to the Trust. The EPR Help Desk will also provide updates to the end user regarding the progress of their request at regular intervals. The post holder will require advanced keyboard skills and should expect to spend long periods of time in front of a VDU. They will be required to concentrate for long periods of time. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements. Detailed job description and main responsibilities Act as a single point of contact for phone calls, emails and self-service IT portal tickets regarding Epic issues and training queries from the Trust user base. This will include support of both clinical and administrative workflows. Act as a single point of contact for phone calls and emails from patients and carers around their access to MyMarsden. Respond to incoming calls using Openscape comms software and monitor calls waiting, call waiting times and calls abandoned during each shift. Log all incoming calls using the IT service portal (ServiceNow) to record quick closures or to escalated for Epic analyst support. Monitor, respond and action emails sent to Connect training. Monitor, respond and action self-service IT portal tickets received for EPR training support. Provide proactive incident management and keep the customer updated with progress of their reported incidents as agreed within Service Level Agreements and internal Service Support targets. Ensure that all calls that cannot be fixed by 1st Line are diverted to the appropriate EPR analyst team via the IT service portal or, if urgent, via Teams or direct email. To deliver Epic training refresh to users whilst on telephone calls or via email (this can be in the form of tipsheets) to help resolve user queries. Using the Trust's LMS, advise staff of training that may be required and assist them in booking on the right session. Work closely with the Users & Security team in ensuring any Epic login or access issues can be resolved quickly. Person specification For further information on this role, please see the attached detailed Job Description and Person Specification: Education & Qualifications Maths and English GCSE grade C or above or equivalent qualification Customer Services Training or equivalent experience Knowledge & Experience Substantial proven experience in the delivery of customer service Substantial proven experience of team working in an ICT Service Desk and Support environment Working in an IT Service Desk / Helpdesk environment Proven competency with using and supporting an EPR/Epic Working knowledge of an EPR/Epic Understanding of the importance of data confidentiality, data protection and security. Working knowledge of ITIL Incident & Request Management Skills, Abilities & Knowledge Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with patients and carers, staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions Ability to impart knowledge and/or present to others in a clear and concise manner Able to cope with unpredictable and intense situations Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options Other Requirements Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care Value diversity and difference, operates with integrity and openness Treating others with compassion, empathy and respect Share information openly and effectively with patients, staff and relatives Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, increase efficiencies and seeks out innovatio The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
22/06/2026
Full time
The EPR help desk is the first point of contact for all users of the Trust's EPR system (Epic), providing support for approximately 5,000 users across the Trust and remotely. A broad understanding of Epic and the support required within a healthcare environment is needed for this post. The post-holder will be required to adhere to strict Policies and Procedures in supporting staff and ensuring that correct escalation channels are followed. Main duties of the job The role will provide high quality customer service and will utilise excellent communication skills. The role is responsible for the provision of professional 1st line support to Royal Marsden Hospital Epic users by telephone, e-mail, and self-service portal facilities. The role is also responsible for supporting patients who require assistance with their MyMarsden account via e-mail or telephone. EPR help desk support will be sufficiently skilled to provide a high level of resolution to incidents and requests without the need to escalated to further resolver teams. However, where necessary the analyst will escalated to the appropriate resolver groups whilst retaining ownership of the request or incident until resolution. The post holder must work collaboratively and actively participate where specialism(s) directly or indirectly affect the resolution or restoration of services to the Trust. The EPR Help Desk will also provide updates to the end user regarding the progress of their request at regular intervals. The post holder will require advanced keyboard skills and should expect to spend long periods of time in front of a VDU. They will be required to concentrate for long periods of time. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements. Detailed job description and main responsibilities Act as a single point of contact for phone calls, emails and self-service IT portal tickets regarding Epic issues and training queries from the Trust user base. This will include support of both clinical and administrative workflows. Act as a single point of contact for phone calls and emails from patients and carers around their access to MyMarsden. Respond to incoming calls using Openscape comms software and monitor calls waiting, call waiting times and calls abandoned during each shift. Log all incoming calls using the IT service portal (ServiceNow) to record quick closures or to escalated for Epic analyst support. Monitor, respond and action emails sent to Connect training. Monitor, respond and action self-service IT portal tickets received for EPR training support. Provide proactive incident management and keep the customer updated with progress of their reported incidents as agreed within Service Level Agreements and internal Service Support targets. Ensure that all calls that cannot be fixed by 1st Line are diverted to the appropriate EPR analyst team via the IT service portal or, if urgent, via Teams or direct email. To deliver Epic training refresh to users whilst on telephone calls or via email (this can be in the form of tipsheets) to help resolve user queries. Using the Trust's LMS, advise staff of training that may be required and assist them in booking on the right session. Work closely with the Users & Security team in ensuring any Epic login or access issues can be resolved quickly. Person specification For further information on this role, please see the attached detailed Job Description and Person Specification: Education & Qualifications Maths and English GCSE grade C or above or equivalent qualification Customer Services Training or equivalent experience Knowledge & Experience Substantial proven experience in the delivery of customer service Substantial proven experience of team working in an ICT Service Desk and Support environment Working in an IT Service Desk / Helpdesk environment Proven competency with using and supporting an EPR/Epic Working knowledge of an EPR/Epic Understanding of the importance of data confidentiality, data protection and security. Working knowledge of ITIL Incident & Request Management Skills, Abilities & Knowledge Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with patients and carers, staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions Ability to impart knowledge and/or present to others in a clear and concise manner Able to cope with unpredictable and intense situations Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options Other Requirements Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care Value diversity and difference, operates with integrity and openness Treating others with compassion, empathy and respect Share information openly and effectively with patients, staff and relatives Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, increase efficiencies and seeks out innovatio The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.