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The role may have management and leadership responsibility within the HMCTS Digital & Technology Services directorate, involving our Microsoft Office 365 (MS 0365) instance used by c25,000 judges across England, Wales, Northern Ireland and Scotland, providing a helpdesk service to our users. The post holder will act as 2nd line support across a range of digital services used by the Judiciary and staff/stakeholders in the Royal Courts of Justice such as eJudiciary, Document Upload Centre and ceFile/CMS. The primary purpose of the role is to deal with complex incidents across all our services, maintenance and monitoring as well as development and delivery of new requirements using MS O365. Support is also provided to the judiciary on other products as well as advice and guidance that includes departmental/government/judicial policies for the use of digital services. Key Responsibilities 2nd Line point of contact regarding support for c25,000 members of the judiciary, located nationally who use eJudiciary and other IT products/services. Capture, record and resolve incidents in accordance with agreed protocols/SLA's. Manage and resolve incidents relating to other RCJ services (including DUC and ceFileCMS) Maintain 'Halo' log of all incidents raised and resolve incidents in accordance with office standards and the SLA. Manage customer expectations when dealing with an incident/new work request and show reasoning and analysis when providing options and recommendations to resolve/deliver. Ensure complex IT issues can be explained in plain English, clearly and concisely. To understand the different types of customers and respond to them appropriately. Understand the urgency and skill levels of customer and use discretion when communicating. Follow a build process to build and dispatch laptops to the judiciary. Maintain an asset list using standard asset management procedures and actively monitor and document IT related stock held by the team. Dealing with telephone/e mail queries. Follow (major) incident, change and problem management operating procedures. Contribute to maintaining them and suggesting improvements. Produce/maintain clear and concise documentation (office protocols, team guides, user guides, communications to user, etc). Identify and assist with the procurement and receipt of hardware/software, thereby assisting with financial management, following departmental guidelines. Ensure specialist administration knowledge of MS O365 and related administrative tools is up to date and maintained. To act as a system administrator, maintaining high level of governance over system access and regularly review access levels to the system. Actively participate in the production and presentation of any IT Training sessions regarding products and services supported within the team, agreed by the Head of Judicial and RCJ Group. Proactively monitor call trends, using this knowledge to provide suggestions to stakeholders on improvements to the service. Maintain knowledge of the MS O365 product set and ensure new releases and changes are monitored, understood and assessed in relation to their impact to the user, the support team and documentation. Assess the impact of change to MS O365 functional/non functional releases and provide recommendations to stakeholders. To liaise and collaborate with other IT Services within the business to ensure a high level of service delivery, seeing through any escalations, live service issues, taking ownership until completed. To provide input into wider team's initiatives. The post-holder will be expected to actively contribute to the team's operational objectives and provide input into how the team can improve and meet its targets. Contacting and liaising with IT suppliers to represent our interests and the needs of eJudiciary. As required represent the office/directorate/department in meetings with customers, business representatives and internal/external suppliers. You will need to have SC clearance or be prepared to go through clearance prior to appointment. Recognised IT Qualification/Degree relevant to position or experience working at this level. Advanced knowledge of MS Outlook, Word, Excel and PowerPoint (as described by most external courses). Knowledge of the different operating systems/devices highly desirable, however, Windows 10, Windows 11 and iOS are. IT literacy, competent in Microsoft Office applications (Outlook, Word, Excel, Teams, SharePoint). Experience of dealing with incident, problem and change management processes. Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English). Experience of a call logging systems (Halo and Service Now highly desirable). Knowledge and experience of administering MS 0365 (at 2nd line level). The post-holder is required to have specialist knowledge of MS O365 environment - Exchange online (e.g. message tracing, managing malware incidents), SharePoint (e.g. create a team site), PowerShell (create and execute scripts), Azure (Dynamic Security Groups) and MS Teams. Experience of working in a 2nd Line team within an IT support environment. Production of support documentation and training materials for both internal support teams and customers. Being able to deliver training to colleagues and customers. Knowledge/understanding of HMCTS case management sys. Knowledge and experience of the functionality of the ceFile/CMS system or other technical administrations roles supporting a case management system. Qualifications SC clearance or willingness to undergo clearance prior to appointment. Recognised IT qualification or equivalent experience. Advanced proficiency in MS Outlook, Word, Excel, PowerPoint and Microsoft Office applications (Teams, SharePoint). Knowledge of Windows 10, Windows 11 and iOS. Experience with incident, problem and change management processes. Experience with call logging systems such as Halo and Service Now. Specialist knowledge of MS 0365 administration at 2nd line level, including Exchange online, SharePoint, PowerShell, Azure dynamic security groups and MS Teams. Experience in a 2nd Line IT support team. Ability to produce and deliver support documentation and training materials. Understanding of HMCTS case management systems and the ceFile/CMS system. Other Duties The post holder is required to work in a flexible way and undertake other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring! We are a tech first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice. We operate with the agility and energy of a high growth scale up, but we are backed by the stability and resources of Indeed - the world's job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market. This is an in office role, five days per week with the option to work from home on Thursdays. We are based literally a 30 second stroll from Farringdon station. The Role Indeed Flex is seeking an experienced IT Support Analyst to join the Internal Systems team. This role will provide essential IT support to our internal and partner end users, managing platforms and technologies while driving continuous process and technology improvements. Within our state of the art facilities, this role will work closely with key stakeholders and subject matter experts across all departments to research and resolve system issues, prioritise and resolve case backlogs, collect requirements, document user profiles, provision systems, enforce internal policies, and communicate system related updates to employees. What you'll be doing Provide IT technical support to internal employees and partner end users. Proactively monitor support activities, applications, and escalations to maintain a strong customer service environment focused on preemptive problem resolution. Manage end user support queries via company communication channels, ensuring all requests are properly documented, appropriately prioritised, and that end users and stakeholders are kept up to date. Enforce IT standards, policies, practices, and procedures company wide, advocating for security and privacy. Provide technical knowledge to colleagues and end users regarding hardware, software, telephony, and internal business systems or processes. As a primary administrator for key software, you will be responsible for overseeing the software's overall health, managing user access and permissions, and configuring the system to align with business needs. Facilitate external support engagement with the parent company and vendor support teams when problems cannot be resolved in house. Coordinate with global support personnel and colleagues to ensure support coverage across multiple time zones, global/local team KPI and SLA adherence, and quarterly projects. Assist with projects across the corporate infrastructure and software development, including training and updates. What you'll need Proven experience in IT Support Experience managing systems/applications as an Application Manager or primary administrator Familiar with business technologies such as Slack, Salesforce, Okta, Windows and Mac OS, Google Workspace usage and administration. Experience with adhering to service SLA and KPI performance metrics. Demonstrate excellent written and verbal communication skills for professional and friendly interaction with co workers and customers. Passionate about technology enablement and delivering an exceptional user experience. Proactively seek out and recommend ways to continuously improve technology, systems, and personal skills development. Self starter, energetic, strong organisational skills, and ability to prioritise workload. Excellent customer service skills to understand issues and provide solutions in a friendly, easy to understand manner. What you'll get £30,000 to £40,000 salary per annum Performance bonus Free lunch in office Cycle to work scheme Pension Private Medical Healthcare Discounted gym membership Day off on your birthday Perkbox - discounts and goodies on some of your favourite brands About Us We're helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long term commitment or administrative hassle. Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.

Join us as an Application Support Analyst, where you'll play a key role in supporting the bank's card applications. Working in a follow-the-sun model, you'll be committed to delivering exceptional service to both colleagues and customers. In this role, you'll provide incident and problem management across critical card systems, ensuring adherence to the bank's SLA targets. You'll collaborate on Major Incident Management (MIM) calls and contribute to the smooth operation of a 24/7/365 environment. To be successful as an Application support Analyst, you should have experience in: COBOL-based applications DB2 and VSAM JCL and CICS Some other highly valued skills may include: Hogan / CAMS ZOS/Connect REXX tool You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of our office in Knutsford, Cheshire. Purpose of the role To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Tech Lead - Decision Technology Hybrid in London / Remote within the UK The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. The team The Credit Risk team builds and maintains the technology and models that determine who iwoca lends to, how much, and on what terms. Their work covers credit scoring, scorecard development, approval thresholds, and portfolio monitoring - all working to maximise lending volume without taking on disproportionate risk. The team has nine data scientists, four engineers, and two strategy analysts. The data scientists analyse past data and make the models; the engineers build and maintain the supporting infrastructure; and the strategy analysts translate model outputs into lending decisions. The role As Tech Lead, you'll be responsible for the engineering systems that underpin Credit Risk modelling at iwoca. You'll focus on the platform, pipelines, and production systems around the models, rather than building models yourself. This is a hands on technical leadership role, combining technical direction, line management, and individual contribution. Technical leadership Lead four engineers working on the modelling platform and surrounding systems; help the team deliver high quality solutions. Raise engineering standards across modelling systems and infrastructure, with a focus on reliability, observability, reproducibility, and safe change. Set technical direction by understanding adjacent systems, workflows, and constraints to identify the right problems to solve at the right time. Individual contribution Stay hands on in the codebase, especially when the team is dealing with ambiguity, cross system complexity, or problems without an obvious owner. Lead by example in how problems are approached and how rigour is balanced with speed of delivery. Contribute directly to the systems that matter most, making pragmatic changes that reduce friction, strengthen the platform, and improve reliability in production. Work that matters Engineering decisions in this area directly affect the accuracy of our credit decisions and the volume of lending iwoca can responsibly support. Better infrastructure leads to faster experimentation and better models. Help the team to work faster and with more confidence in the platform. Work with data scientists and strategy analysts to maintain the feedback loop between analysis, strategy and engineering. The requirements Essential Advanced proficiency in software development. Experience building and shaping large systems in complex business domains. Experience building robust systems where the 'product' is high quality data and you can 'speak the language' of analysts and data scientists. Confidence to work closely with partners from other disciplines to challenge assumptions and discover underlying problems. Demonstrable leadership skills: you have mentored juniors and inspired teams to deliver cross functional projects. You can balance hands on coding with strategic planning. You use AI (like Cursor, Claude Code or similar) in your daily flow-whether for work or for fun. You use it to blast through boilerplate and research, so you can focus on the hard parts: complex architecture, rigour, and high stakes decision making. Bonus A strong numerical or technical background, ideally with a degree in physics, engineering, maths, computer science or a related field. Experience building and maintaining analytics systems. Experience with Python, Snowflake, or PostgreSQL. Experience working on feature management systems such as feature services or features stores. An understanding of complex data systems, including event sourced data models. The salary We expect to pay from £100,000 - £160,000 for this role. But, we're open minded, so definitely include your salary goals with your application. The benefits Flexible working hours. Medical insurance from Vitality, including discounted gym membership. A private GP service (separate from Vitality) for you, your partner, and your dependents. 25 days' holiday per year, an extra day off for your birthday, the option to buy or sell an additional five days of annual leave, and unlimited unpaid leave. A one month, fully paid sabbatical after four years. Instant access to external counselling and therapy sessions for team members that need emotional or mental health support. 3% Pension contributions on total earnings. An employee equity incentive scheme. Generous parental leave and a nursery tax benefit scheme to help you save money. Electric car scheme and cycle to work scheme. Two company retreats a year. A learning and development budget for everyone. Company wide talks with internal and external speakers. Access to learning platforms like Treehouse.

iO are working with an established an established and extremely successful tech agency in their search for a Business Analyst to join them on a 12-month contract basis They specialise in providing technology solutions to the public sector - from local government to central government, to education, to health and care, they provide critical services to highly regulated industries You will be working with a department of the UK Government supporting a number of Tech Modernisation projects Required Skills & Experience Extensive experience working with Gov and Public sector Solid career track record as a business analyst with strong exposure to technical / software development projects Deep understanding of the Software development lifecycle and its application in an agile context Experience of working on complex projects and programmes involving broad-based business change Experience working within a financial or regulatory environment would be beneficial