Proactive.IT Appointments Limited seeks an experienced Retail Systems Support Analyst in Bristol. The role involves providing technical support for Oracle Retail systems and POS technology across UK and EU operations. The successful candidate will engage with stakeholders at all levels, resolve issues, and assist in enhancements and testing. This position offers a competitive salary between £50k and £55k per year, along with an opportunity to join a supportive team within a boutique retailer.
24/06/2026
Full time
Proactive.IT Appointments Limited seeks an experienced Retail Systems Support Analyst in Bristol. The role involves providing technical support for Oracle Retail systems and POS technology across UK and EU operations. The successful candidate will engage with stakeholders at all levels, resolve issues, and assist in enhancements and testing. This position offers a competitive salary between £50k and £55k per year, along with an opportunity to join a supportive team within a boutique retailer.
11551SR6 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
18/06/2026
Full time
11551SR6 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
11551SR5 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. They will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
12/06/2026
Full time
11551SR5 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C suite. They will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day to day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in a Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
11551SR3 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands-on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C-suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day-to-day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third-party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in an Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well-established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
09/06/2026
Full time
11551SR3 £50k - 55k per year Retail Systems Support Analyst Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands-on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business. The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C-suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape. Key Responsibilities Provide day-to-day support for Oracle Retail systems across UK and EU operations Support and maintain POS and retail technology platforms Investigate and resolve technical issues, liaising with internal teams and third-party vendors where required Work with databases, SQL queries, and XML integrations to support business processes and reporting Engage with stakeholders across the business, including senior leadership Assist with system upgrades, enhancements, testing, and implementation activities Participate in occasional travel across Europe and internationally when required Skills & Experience Required Previous experience in an Retail Systems Support Analyst or similar technical support role Strong Oracle Retail background Solid retail industry experience Experience supporting POS systems such as: APTOS Oracle Xstore IBM OMS / Sterling Good understanding of: Database management SQL XML Strong communication skills with the ability to work effectively with users at all levels Ability to work independently within a small, collaborative team environment This is an excellent opportunity to join a well-established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Proactive.IT Appointments Limited is seeking an experienced Retail Systems Support Analyst to join their boutique retail client in Bristol. This role involves providing technical and functional support, specifically focusing on Oracle Retail systems across UK and EU operations. The candidate will troubleshoot system issues, support retail technology platforms, and collaborate with stakeholders at all levels. A strong background in retail systems and experience with POS systems is essential. This position offers a competitive salary and a supportive working environment.
09/06/2026
Full time
Proactive.IT Appointments Limited is seeking an experienced Retail Systems Support Analyst to join their boutique retail client in Bristol. This role involves providing technical and functional support, specifically focusing on Oracle Retail systems across UK and EU operations. The candidate will troubleshoot system issues, support retail technology platforms, and collaborate with stakeholders at all levels. A strong background in retail systems and experience with POS systems is essential. This position offers a competitive salary and a supportive working environment.
Oracle Support Analyst remote role with occasional travel to Milton Keynes Your new company Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes. Your new role As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope. You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12). Key Responsibilities; Triggers/performs corrective actions in case of any deviation from normal systems' state is identified. Responsible for escalating production issues to the technical team/third parties if unable to resolve. Actively contributes to preventative activities and root cause analysis/resolution. Provides support to projects within the Centre of Excellence (CoE) when required. Provides support to projects transitioning to production. Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs. What you'll need to succeed Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved. Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing Experience of working with Third Party support systems e.g. My Oracle Support. Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions. Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed; What you'll get in return 11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
04/11/2021
Full time
Oracle Support Analyst remote role with occasional travel to Milton Keynes Your new company Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes. Your new role As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope. You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12). Key Responsibilities; Triggers/performs corrective actions in case of any deviation from normal systems' state is identified. Responsible for escalating production issues to the technical team/third parties if unable to resolve. Actively contributes to preventative activities and root cause analysis/resolution. Provides support to projects within the Centre of Excellence (CoE) when required. Provides support to projects transitioning to production. Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs. What you'll need to succeed Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved. Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing Experience of working with Third Party support systems e.g. My Oracle Support. Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions. Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed; What you'll get in return 11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
