IT Support Engineer

Most IT support roles keep users moving. This one gives you broader ownership of how IT is supported, managed and improved across a real engineering business.

You'll be the main internal IT point of contact for a long-established manufacturing and engineering company, supporting users at its Chessington site and working closely with external IT suppliers to make sure issues are resolved quickly and properly.

IT Support Engineer
Chessington, Surrey
45,000 to 50,000

The role is based in Chessington, with planned travel to a second engineering site in South Wales roughly once per quarter. Travel will be planned and expenses covered.
What you'll be doing

You'll provide day-to-day support across desktops, applications, Microsoft 365, hardware, networks and core business systems. Some issues you'll resolve directly; others you'll manage through the external IT systems and support providers.

The work will include:

Diagnosing and resolving software, hardware, account and connectivity issues
Supporting Windows environments and Microsoft 365 administration
Providing hands-on Microsoft SQL Server administration
Acting as the main internal contact for IT queries across the business
Escalating issues to third-party suppliers and making sure they are followed through
Keeping users updated until issues are fully resolved
Supporting Cyber Essentials and wider IT compliance activity
Documenting technical knowledge, user guides and IT processes
Creating and maintaining a clear IT induction process for new starters
Managing software licences, upgrades and renewals
Supporting annual IT budget planning with the Finance Director
Working with suppliers to improve the reliability, security and value of the IT environment

This is not just a ticket-passing role. You'll need to be comfortable taking ownership, prioritising issues, asking the right questions and keeping users informed.

What you'll need

The essentials are:

Experience in an IT Support Engineer, Desktop Support, Helpdesk or similar role
Strong hands-on support experience across Windows environments
Microsoft 365 administration experience
Microsoft SQL Server administration experience
Good understanding of computer systems, mobile devices, networks and business applications
Ability to diagnose and troubleshoot common technical issues
Clear written and verbal communication skills
A practical, organised approach to managing multiple open issues
Confidence liaising with external IT suppliers and internal stakeholders

It would also be useful if you have experience with:

Remote desktop tools
Enterprise antivirus solutions
Cyber Essentials or similar IT compliance standards
Microsoft, Cisco, Linux or similar certifications
Working in a manufacturing, engineering or multi-site environment

The environment

You'll be joining a long-established engineering business with a strong reputation in subcontract machining, assembly services and cutting tool manufacture.

The company has a practical, hands-on working culture, so the right person will be approachable, reliable and able to explain technical issues clearly to non-technical users.
You'll report to the Finance Director and work closely with external IT systems and support providers.

Package

Salary of 45,000 to 50,000
25 days' holiday
Pension scheme
Life assurance
Company bonus scheme after qualifying period
38-hour working week
12pm finish on Fridays

If you're looking for a broad internal IT role where you can take ownership, support users directly and help improve the way technology is managed across a real engineering business, this would be worth a conversation.

Apply now or contact Ruby Calver at Spectrum IT Recruitment.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.