Senior Cyber Security Engineer (Contract) Location: East London (Local Council) Rate: 500 per day (Umbrella) Duration: 6 months Working Pattern: Hybrid - 1-3 days per week onsite (depending on project needs) The Opportunity We are seeking a highly skilled Senior Cyber Security Engineer to support a Local Council in East London. This role is critical in maximising the value of a newly established outsourced Security Operations Centre (SOC) partnership, ensuring effective integration, optimisation, and knowledge transfer across the internal team. Following a recent team departure, this position will provide senior-level technical leadership to enhance security operations, strengthen internal capability, and drive forward cyber resilience. Key Responsibilities Lead deployment, configuration, and optimisation of endpoint protection using CrowdStrike Falcon Collaborate with SOC partner to design and enhance Splunk dashboards, alerts, and data models Act as escalation point for high-severity incidents, driving rapid detection and response Develop SOAR workflows to automate and streamline security operations Conduct proactive threat hunting to identify hidden risks Upskill internal teams in CrowdStrike, Splunk, and security analysis best practices Required Experience 5+ years in Cyber Security Engineering or SOC (Tier 3) roles Strong hands-on expertise with CrowdStrike (Falcon Prevent, Insight, Discover) Advanced Splunk skills, including SPL and Enterprise Security (ES) Solid understanding of networking, cloud security (AWS/Azure), and MITRE ATT&CK Experience in vulnerability assessment (desirable) Exposure to penetration testing and web application security (desirable) Qualifications Cyber security certifications (e.g. Security+, CySA+, CISSP, GCIH, CCSP) CrowdStrike certifications (e.g. CCFA, CCFR, CCSE) - preferred Splunk Certified Cybersecurity Defense Engineer - required Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
09/06/2026
Contractor
Senior Cyber Security Engineer (Contract) Location: East London (Local Council) Rate: 500 per day (Umbrella) Duration: 6 months Working Pattern: Hybrid - 1-3 days per week onsite (depending on project needs) The Opportunity We are seeking a highly skilled Senior Cyber Security Engineer to support a Local Council in East London. This role is critical in maximising the value of a newly established outsourced Security Operations Centre (SOC) partnership, ensuring effective integration, optimisation, and knowledge transfer across the internal team. Following a recent team departure, this position will provide senior-level technical leadership to enhance security operations, strengthen internal capability, and drive forward cyber resilience. Key Responsibilities Lead deployment, configuration, and optimisation of endpoint protection using CrowdStrike Falcon Collaborate with SOC partner to design and enhance Splunk dashboards, alerts, and data models Act as escalation point for high-severity incidents, driving rapid detection and response Develop SOAR workflows to automate and streamline security operations Conduct proactive threat hunting to identify hidden risks Upskill internal teams in CrowdStrike, Splunk, and security analysis best practices Required Experience 5+ years in Cyber Security Engineering or SOC (Tier 3) roles Strong hands-on expertise with CrowdStrike (Falcon Prevent, Insight, Discover) Advanced Splunk skills, including SPL and Enterprise Security (ES) Solid understanding of networking, cloud security (AWS/Azure), and MITRE ATT&CK Experience in vulnerability assessment (desirable) Exposure to penetration testing and web application security (desirable) Qualifications Cyber security certifications (e.g. Security+, CySA+, CISSP, GCIH, CCSP) CrowdStrike certifications (e.g. CCFA, CCFR, CCSE) - preferred Splunk Certified Cybersecurity Defense Engineer - required Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
JD Sports Head Office, Warwick House, Bury, United Kingdom Job Description Network Service Owner Technical Ownership Maintain deep technical knowledge of the organisation's network estate, including LAN, WAN, SD WAN, wireless, firewalls, DNS, DHCP, proxies and cloud networking. Provide technical direction and standards for network architecture, configuration and change. Review and approve significant network changes, ensuring alignment with security and resilience requirements. Act as the most senior technical escalation point for complex network issues. Maintain up to date network documentation, topology diagrams and configuration records. BAU Prioritisation & Service Management Own and manage the network BAU queue, setting priorities in line with business impact and risk. Ensure day to day network operations are delivered to agreed service levels and that the team has clear direction on workload. Define and maintain operational runbooks, procedures and standards. Manage vendor and partner relationships relevant to network services, including ISPs, hardware vendors and managed service providers. Oversee lifecycle management of network hardware and software, including patching, firmware and end of life planning. Lead the response to all major network incidents, acting as the technical authority and single point of accountability during live incidents. Ensure timely diagnosis, escalation and resolution, with clear communication to stakeholders throughout. Produce post incident reviews (PIRs) with root cause analysis and remediation actions, and track through to completion. Feed into the wider organisational Incident Response process, ensuring network related incidents are appropriately classified, logged and reported. Participate in and support Cyber Incident Response where network forensics or containment activity is required. On Call Participate in a rotational on call rota, providing out of hours cover for critical network incidents. Respond within agreed SLAs to on call alerts and escalations. On call participation is remunerated in line with the organisation's on call allowance policy, with additional payment for call outs outside of standard hours. Performance & Risk Reporting Define and own network KPIs and SLAs, reporting performance on a regular basis to senior stakeholders. Produce monthly service reports covering availability, incidents, capacity and risk. Maintain a network risk register, identifying emerging risks and ensuring appropriate mitigations are in place. Provide input into wider technology risk forums, including flagging where network control coverage is incomplete or where resilience gaps exist. Support audit and compliance activity, including providing evidence for ITGC controls, PCI DSS, and any other applicable frameworks. Governance & Strategy Contribute to the network technology roadmap, identifying opportunities to modernise, simplify or improve resilience. Ensure the network estate aligns with the organisation's Zero Trust and security strategy. Engage with the Information Security team to ensure network controls are aligned with the security framework and that changes are assessed for risk. Participate in Controls by Design and change governance processes, providing network input into new system and platform onboarding. Support capacity planning to ensure the network can scale in line with business growth. Stakeholder Engagement Act as a credible and trusted advisor to senior stakeholders on all network related matters. Translate complex technical issues into clear, non technical language for executive audiences. Collaborate with Infrastructure, Security, Cloud, and End User Computing teams to ensure joined up service delivery. Skills & Experience Proven experience in a senior network engineering or network management role within a complex, enterprise environment. Strong hands on technical knowledge across routing, switching, firewalls, SD WAN, wireless and cloud networking (AWS, Azure or equivalent). Experience leading major network incidents from detection through to resolution and post incident review. Demonstrable experience managing BAU priorities and team workload in a service management context. Experience producing and presenting performance and risk reports to senior stakeholders. Familiarity with ITIL service management principles. Experience working with third party vendors and managed service providers. Comfortable participating in an on call rota and responding to out of hours incidents. Industry certifications such as CCNP, or equivalent (Cisco, Palo Alto, Fortinet etc.). Experience with network security tools including next generation firewalls, proxies and Zero Trust network access (e.g. Zscaler, Netskope). Familiarity with ITGC control frameworks, PCI DSS or similar compliance regimes. Experience contributing to Cyber Incident Response processes. Exposure to SD WAN platforms and cloud native networking. Benefits: We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them staff discounts on JD Group and other brands within the organisation, as well as personal development opportunities to learn and develop at work.
09/06/2026
Full time
JD Sports Head Office, Warwick House, Bury, United Kingdom Job Description Network Service Owner Technical Ownership Maintain deep technical knowledge of the organisation's network estate, including LAN, WAN, SD WAN, wireless, firewalls, DNS, DHCP, proxies and cloud networking. Provide technical direction and standards for network architecture, configuration and change. Review and approve significant network changes, ensuring alignment with security and resilience requirements. Act as the most senior technical escalation point for complex network issues. Maintain up to date network documentation, topology diagrams and configuration records. BAU Prioritisation & Service Management Own and manage the network BAU queue, setting priorities in line with business impact and risk. Ensure day to day network operations are delivered to agreed service levels and that the team has clear direction on workload. Define and maintain operational runbooks, procedures and standards. Manage vendor and partner relationships relevant to network services, including ISPs, hardware vendors and managed service providers. Oversee lifecycle management of network hardware and software, including patching, firmware and end of life planning. Lead the response to all major network incidents, acting as the technical authority and single point of accountability during live incidents. Ensure timely diagnosis, escalation and resolution, with clear communication to stakeholders throughout. Produce post incident reviews (PIRs) with root cause analysis and remediation actions, and track through to completion. Feed into the wider organisational Incident Response process, ensuring network related incidents are appropriately classified, logged and reported. Participate in and support Cyber Incident Response where network forensics or containment activity is required. On Call Participate in a rotational on call rota, providing out of hours cover for critical network incidents. Respond within agreed SLAs to on call alerts and escalations. On call participation is remunerated in line with the organisation's on call allowance policy, with additional payment for call outs outside of standard hours. Performance & Risk Reporting Define and own network KPIs and SLAs, reporting performance on a regular basis to senior stakeholders. Produce monthly service reports covering availability, incidents, capacity and risk. Maintain a network risk register, identifying emerging risks and ensuring appropriate mitigations are in place. Provide input into wider technology risk forums, including flagging where network control coverage is incomplete or where resilience gaps exist. Support audit and compliance activity, including providing evidence for ITGC controls, PCI DSS, and any other applicable frameworks. Governance & Strategy Contribute to the network technology roadmap, identifying opportunities to modernise, simplify or improve resilience. Ensure the network estate aligns with the organisation's Zero Trust and security strategy. Engage with the Information Security team to ensure network controls are aligned with the security framework and that changes are assessed for risk. Participate in Controls by Design and change governance processes, providing network input into new system and platform onboarding. Support capacity planning to ensure the network can scale in line with business growth. Stakeholder Engagement Act as a credible and trusted advisor to senior stakeholders on all network related matters. Translate complex technical issues into clear, non technical language for executive audiences. Collaborate with Infrastructure, Security, Cloud, and End User Computing teams to ensure joined up service delivery. Skills & Experience Proven experience in a senior network engineering or network management role within a complex, enterprise environment. Strong hands on technical knowledge across routing, switching, firewalls, SD WAN, wireless and cloud networking (AWS, Azure or equivalent). Experience leading major network incidents from detection through to resolution and post incident review. Demonstrable experience managing BAU priorities and team workload in a service management context. Experience producing and presenting performance and risk reports to senior stakeholders. Familiarity with ITIL service management principles. Experience working with third party vendors and managed service providers. Comfortable participating in an on call rota and responding to out of hours incidents. Industry certifications such as CCNP, or equivalent (Cisco, Palo Alto, Fortinet etc.). Experience with network security tools including next generation firewalls, proxies and Zero Trust network access (e.g. Zscaler, Netskope). Familiarity with ITGC control frameworks, PCI DSS or similar compliance regimes. Experience contributing to Cyber Incident Response processes. Exposure to SD WAN platforms and cloud native networking. Benefits: We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them staff discounts on JD Group and other brands within the organisation, as well as personal development opportunities to learn and develop at work.
Overview Base Location: You'll be expected to spend at least 50% of your working week in one of the following locations: Perth or Portsmouth Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role This role will work within our ADMS+ & Control Systems Pillar within OT. The role is responsible for the operational support, maintenance and resilience of Operational Technology (OT) systems supporting Control Room operations, ensuring resilient, high-availability services and an effective response to faults and incidents. They will provide leadership in the development of OT Apprentices, Graduates and Technicians, building capability and succession within the team. The role also oversees capacity planning and controlled access to Critical National Infrastructure (CNI) environments across live and pre-production systems, ensuring appropriate governance and resource alignment. Acting as responsible person for the Distribution Management System (GE PowerOn) and other key operational platforms, the role is accountable for ensuring system reliability, resilience and security, delivering and sustaining a target of 99.999% availability. You will Lead the support, security and resilience of critical operational technology systems, ensuring they remain safe, compliant and highly available. Manage cyber security and vulnerability activities across operational systems, including patching, monitoring and reducing operational risk. Provide day-to-day leadership for the support team, developing capability, managing resources and building skills for business-as-usual and incident response. Oversee asset, engineering and technical governance across key control room systems, ensuring standards, controls and safe working practices are consistently applied. Coordinate project and incident response governance, leading readiness, recovery planning and cross-team collaboration during operational or cyber incidents. You have Proven experience in Operational Technology, technical support or a related engineering environment, with the knowledge and judgment needed to operate effectively in a critical services role. Strong experience supporting and maintaining Operational Technology systems, including DMS, SCADA, data historians, telemetry and communications platforms. Good understanding of OT support, incident management and operational resilience, with experience working in high-availability live environments. Experience managing OT cyber security activities, including patching, vulnerability remediation and operational risk reduction. Strong stakeholder, resource planning and team development skills, with the ability to build capability, manage priorities and support operational delivery About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investments sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more. Benefits and Inclusion Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
09/06/2026
Full time
Overview Base Location: You'll be expected to spend at least 50% of your working week in one of the following locations: Perth or Portsmouth Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available The role This role will work within our ADMS+ & Control Systems Pillar within OT. The role is responsible for the operational support, maintenance and resilience of Operational Technology (OT) systems supporting Control Room operations, ensuring resilient, high-availability services and an effective response to faults and incidents. They will provide leadership in the development of OT Apprentices, Graduates and Technicians, building capability and succession within the team. The role also oversees capacity planning and controlled access to Critical National Infrastructure (CNI) environments across live and pre-production systems, ensuring appropriate governance and resource alignment. Acting as responsible person for the Distribution Management System (GE PowerOn) and other key operational platforms, the role is accountable for ensuring system reliability, resilience and security, delivering and sustaining a target of 99.999% availability. You will Lead the support, security and resilience of critical operational technology systems, ensuring they remain safe, compliant and highly available. Manage cyber security and vulnerability activities across operational systems, including patching, monitoring and reducing operational risk. Provide day-to-day leadership for the support team, developing capability, managing resources and building skills for business-as-usual and incident response. Oversee asset, engineering and technical governance across key control room systems, ensuring standards, controls and safe working practices are consistently applied. Coordinate project and incident response governance, leading readiness, recovery planning and cross-team collaboration during operational or cyber incidents. You have Proven experience in Operational Technology, technical support or a related engineering environment, with the knowledge and judgment needed to operate effectively in a critical services role. Strong experience supporting and maintaining Operational Technology systems, including DMS, SCADA, data historians, telemetry and communications platforms. Good understanding of OT support, incident management and operational resilience, with experience working in high-availability live environments. Experience managing OT cyber security activities, including patching, vulnerability remediation and operational risk reduction. Strong stakeholder, resource planning and team development skills, with the ability to build capability, manage priorities and support operational delivery About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investments sees us investing £33bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more. Benefits and Inclusion Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry. Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.
Why we need this role This is an opportunity to meaningfully contribute to a highly visible security operations function with global impact upon Colt, business units, partners, and customers. While working as part of this team, the successful individual will provide world class incident response functions to detect, protect, respond, and sustain operations within cyberspace. This role operates at a Tier 3 level, with the expectation that the individual has undeniable experience handling major and complex cyber incidents, independently leading and managing incidents end to end, delivering clear and effective stakeholder communication, and mentoring other members of the SOC team. What you will do Support SOC Manager to deliver SIEM, IR tools platform management including all design, implementation and administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, technology escalation support, security solution assessment, existing service maturing and build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives value from key security investments/services Contribute to design, development and maintenance of security standards and controls Align team's goals and plan with Colt's long term priorities and strategy Develop and grow the talent and people capability within the security teams Key performance indicators Takes ownership for understanding what is expected of them / their team and ensures it is delivered Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery - makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build rapport across different teams in order to obtain the necessary cooperation. What we're looking for Information Security Incident Response experience with a focus on detection and response to malicious activity using log data from various sources preferred Strong Networking and Systems experience, preferably in an Enterprise environment Strong understanding of Information Security and the threat landscape surrounding enterprise systems Strong Scripting experience (Python, PowerShell, Unix shell) Experience working in all phases of the SDLC Deep understanding and experience using cyber security operations, security monitoring, endpoint (EDR), Network, and SIEM tools Extensive knowledge of network and server security protocols, technologies, and products Industry recognized certifications (CISSP, GCIH, GCFA, OSCP, etc) preferred Strong oral and written communication skills Relentless curiosity and attention to detail Ability to learn quickly and leverage prior experiences to effectively solve current security challenges Refusing to accept the status quo Qualifications Combination of the following: Degree in Information Technology, Engineering or similar SIEM management - Desirable to have some advanced certification from SIEM vendor on products such as ArcSight, MS Sentinel or LogRhythm What we offer you: Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Job Segment: Information Security, Cyber Security, Data Center, Work from Home, Unix, Technology, Contract, Security
09/06/2026
Full time
Why we need this role This is an opportunity to meaningfully contribute to a highly visible security operations function with global impact upon Colt, business units, partners, and customers. While working as part of this team, the successful individual will provide world class incident response functions to detect, protect, respond, and sustain operations within cyberspace. This role operates at a Tier 3 level, with the expectation that the individual has undeniable experience handling major and complex cyber incidents, independently leading and managing incidents end to end, delivering clear and effective stakeholder communication, and mentoring other members of the SOC team. What you will do Support SOC Manager to deliver SIEM, IR tools platform management including all design, implementation and administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, technology escalation support, security solution assessment, existing service maturing and build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives value from key security investments/services Contribute to design, development and maintenance of security standards and controls Align team's goals and plan with Colt's long term priorities and strategy Develop and grow the talent and people capability within the security teams Key performance indicators Takes ownership for understanding what is expected of them / their team and ensures it is delivered Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery - makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build rapport across different teams in order to obtain the necessary cooperation. What we're looking for Information Security Incident Response experience with a focus on detection and response to malicious activity using log data from various sources preferred Strong Networking and Systems experience, preferably in an Enterprise environment Strong understanding of Information Security and the threat landscape surrounding enterprise systems Strong Scripting experience (Python, PowerShell, Unix shell) Experience working in all phases of the SDLC Deep understanding and experience using cyber security operations, security monitoring, endpoint (EDR), Network, and SIEM tools Extensive knowledge of network and server security protocols, technologies, and products Industry recognized certifications (CISSP, GCIH, GCFA, OSCP, etc) preferred Strong oral and written communication skills Relentless curiosity and attention to detail Ability to learn quickly and leverage prior experiences to effectively solve current security challenges Refusing to accept the status quo Qualifications Combination of the following: Degree in Information Technology, Engineering or similar SIEM management - Desirable to have some advanced certification from SIEM vendor on products such as ArcSight, MS Sentinel or LogRhythm What we offer you: Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Job Segment: Information Security, Cyber Security, Data Center, Work from Home, Unix, Technology, Contract, Security
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCTAnalysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap Analysis), assess coronary blood flow (FFRCTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. Job Title: Technical Solutions Analyst - EMEA Location: UK / Ireland Position Overview The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow's non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements. Key Responsibilities I. Clinical Implementation & Customer Success Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology. Act as the frontline support resource for information on HeartFlow's technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions. Contribute to HeartFlow's worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base. Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise. Assists Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues. Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives. II. Advanced Technical Analysis & Solutions Engineering Serve as the Tier 3 escalation point for complex application and platform issues. Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components. Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability. Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches. Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges. Networks & troubleshooting: routing, firewalls, connectivity, latency issues. Security - Secure data protocols, encryption, web services, SSL certificates and keys. Operating systems: Windows and Linux deployment, diagnosis & troubleshooting. Hypervisors - Virtual Machines and mainstream Virtual application solutions. III. Data Feedback & Cross-Functional Leadership Deliver structured customer feedback into HeartFlow's Customer Relationship Management (CRM) system. Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure. Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities. Work cross-functionally to coordinate resources, support and information. Required Skills & Qualifications Technical Systems & Healthcare IT Expertise DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections. Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL, Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues. Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors. Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA). Cloud hosted platforms & web app services: API's & Amazon Web Services (AWS) Experience supporting large-scale websites and/or web-based products. Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems. Special Working Conditions: the responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, Occasional travel to customer locations ( Professional & Communication Skills Customer-Facing Experience: Demonstrated customer-facing skills with a positive, professional personality and comfort presenting in front of groups. Communication: Exceptional written and verbal communication skills (fluency in English required), with the ability to translate complex technical findings into easily understandable business language. Responsible, accountable, and possesses the ability to work well within teams and cross-functionally. Comfortable in high-pressure situations and adept at managing client expectations during critical periods. Competency in German, French, Italian, and/or Spanish is desirable.(EMEA Only) Educational & Experience Requirements Educational Preference: Engineering or B.S. in Computer Science preferred (or sufficient and relevant experience). Industry Experience: 3+ years' experience working in the health care industry. Technical Experience: Minimum of 3 years of professional experience in a technical support, DevOps, or systems engineering role. Experience providing customer and/or corporate sales support preferred. Experience in training, mentorship, and process development is a plus. Physical Demands of the Job: Remote - Office environment. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with and B) the position described is found on our careers site at/
09/06/2026
Full time
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCTAnalysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap Analysis), assess coronary blood flow (FFRCTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. Job Title: Technical Solutions Analyst - EMEA Location: UK / Ireland Position Overview The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow's non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements. Key Responsibilities I. Clinical Implementation & Customer Success Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology. Act as the frontline support resource for information on HeartFlow's technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions. Contribute to HeartFlow's worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues. Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base. Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise. Assists Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues. Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives. II. Advanced Technical Analysis & Solutions Engineering Serve as the Tier 3 escalation point for complex application and platform issues. Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components. Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability. Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches. Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges. Networks & troubleshooting: routing, firewalls, connectivity, latency issues. Security - Secure data protocols, encryption, web services, SSL certificates and keys. Operating systems: Windows and Linux deployment, diagnosis & troubleshooting. Hypervisors - Virtual Machines and mainstream Virtual application solutions. III. Data Feedback & Cross-Functional Leadership Deliver structured customer feedback into HeartFlow's Customer Relationship Management (CRM) system. Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure. Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities. Work cross-functionally to coordinate resources, support and information. Required Skills & Qualifications Technical Systems & Healthcare IT Expertise DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections. Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL, Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues. Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors. Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA). Cloud hosted platforms & web app services: API's & Amazon Web Services (AWS) Experience supporting large-scale websites and/or web-based products. Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems. Special Working Conditions: the responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, Occasional travel to customer locations ( Professional & Communication Skills Customer-Facing Experience: Demonstrated customer-facing skills with a positive, professional personality and comfort presenting in front of groups. Communication: Exceptional written and verbal communication skills (fluency in English required), with the ability to translate complex technical findings into easily understandable business language. Responsible, accountable, and possesses the ability to work well within teams and cross-functionally. Comfortable in high-pressure situations and adept at managing client expectations during critical periods. Competency in German, French, Italian, and/or Spanish is desirable.(EMEA Only) Educational & Experience Requirements Educational Preference: Engineering or B.S. in Computer Science preferred (or sufficient and relevant experience). Industry Experience: 3+ years' experience working in the health care industry. Technical Experience: Minimum of 3 years of professional experience in a technical support, DevOps, or systems engineering role. Experience providing customer and/or corporate sales support preferred. Experience in training, mentorship, and process development is a plus. Physical Demands of the Job: Remote - Office environment. Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination. Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals. Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with and B) the position described is found on our careers site at/
Data Centre Engineering Cluster Manager, Data Centre Engineering Operations Job ID: Amazon Data Services UK Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in London. You will lead a large organization managing multiple data centres in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data centre and mission critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high level view while diving deep into details as needed. You will interact daily with global teams, representing London Data Centre Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centres, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centres, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility related repairs in a timely manner. Organisational Structure: Build and maintain a sustainable organisational structure. Develop hiring strategy and participate in recruiting events. Cross Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data centre service providers to meet or exceed contracted performance SLAs. Oversee on site management of shift technicians, senior shift technicians, sub contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centres under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Centre Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in London. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Competitive salary and a comprehensive benefits package Flexible working arrangements to support work life balance Career development and progression opportunities within a truly global organisation A culture that values diverse backgrounds, perspectives, and experiences - including those transitioning from the Armed Forces Access to world class training, leadership development programmes, and industry leading tools Basic Qualifications Experience understanding electrical and mechanical systems involved in critical data centre operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units A Health and Safety NVQ Level 3 or NEBOSH National General Certificate (or equivalent) Experience in a data centre or other critical environment Experience working with CMMS software Experience leading apprenticeship programmes and structured talent pipelines Military background or experience working with veteran talent pipelines, AWS actively welcomes applications from the Armed Forces community Preferred Qualifications Strong understanding of UK health and safety legislation relevant to the built environment, including PSSR, LOLER, COSHH, and CDM regulations Experience managing critical vendor relationships and chairing vendor governance forums (MBRs/QBRs) HV Authorisation (AP/CP level) or equivalent - desirable Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
09/06/2026
Full time
Data Centre Engineering Cluster Manager, Data Centre Engineering Operations Job ID: Amazon Data Services UK Limited AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. The Infrastructure Operations organization is seeking an exceptional leader to serve as a Data Center Engineering Operations (DCEO) Cluster Manager in London. You will lead a large organization managing multiple data centres in the cluster, overseeing managers responsible for critical facility infrastructure. The pace, scale, and growth of Amazon's data center platform will challenge you. We seek experienced senior leaders who are highly strategic in managing their business unit, yet lead by example and roll up their sleeves when required. The ideal candidate will have strong knowledge of data centre and mission critical MEP infrastructure. You will be responsible for maintaining 100% service uptime in our cluster, maintaining a high level view while diving deep into details as needed. You will interact daily with global teams, representing London Data Centre Engineering Operations. If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centres, this is the challenge you've been looking for. Key job responsibilities Team Leadership & Development: Hire, manage, and develop the operations management team including Facility Managers, Chief Engineers, and Facility Technicians. Mentor and develop employees at all levels, including managers. Operational Excellence: Ensure operation and maintenance of mechanical, electrical, and controls systems for AWS data centres, including preventive maintenance, corrective maintenance, and change management. Maintain 100% service uptime across your cluster. Performance Management: Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of critical facility operations and maintenance. Manage all facility related repairs in a timely manner. Organisational Structure: Build and maintain a sustainable organisational structure. Develop hiring strategy and participate in recruiting events. Cross Functional Collaboration: Work with business development, engineering, and construction teams to forecast staffing needs and maintain appropriate resource levels. Vendor Management: Manage colocation data centre service providers to meet or exceed contracted performance SLAs. Oversee on site management of shift technicians, senior shift technicians, sub contractors, and vendors, ensuring all work is performed in accordance with established practices and procedures. Incident Management: Lead safety, security, and availability incident response, incident management, incident resolution, and root cause analysis. Financial Management: Manage cost including OPEX and CAPEX associated with all data centres under your responsibility. Reporting & Communication: Conduct daily/weekly/monthly Data Centre Engineering Operations meetings and reporting. Run weekly availability meetings and report outcomes. Global Integration: Liaise with global teams on initiatives, processes, and procedures; implement those initiatives locally in London. Continuous Improvement: Drive continuous improvement of operational processes, procedures, methods, and tools. Lead and manage energy efficiency initiatives in your cluster. Capacity Planning: Support capacity planning and management activities. About the team You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Why AWS? Competitive salary and a comprehensive benefits package Flexible working arrangements to support work life balance Career development and progression opportunities within a truly global organisation A culture that values diverse backgrounds, perspectives, and experiences - including those transitioning from the Armed Forces Access to world class training, leadership development programmes, and industry leading tools Basic Qualifications Experience understanding electrical and mechanical systems involved in critical data centre operations including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, or air handling units A Health and Safety NVQ Level 3 or NEBOSH National General Certificate (or equivalent) Experience in a data centre or other critical environment Experience working with CMMS software Experience leading apprenticeship programmes and structured talent pipelines Military background or experience working with veteran talent pipelines, AWS actively welcomes applications from the Armed Forces community Preferred Qualifications Strong understanding of UK health and safety legislation relevant to the built environment, including PSSR, LOLER, COSHH, and CDM regulations Experience managing critical vendor relationships and chairing vendor governance forums (MBRs/QBRs) HV Authorisation (AP/CP level) or equivalent - desirable Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
What's Exciting About the Role Verifone is seeking a Data Engineer (Kafka) to join our Platform Engineering team. This is an operations-first role with a strong emphasis on scripting, automation, and pipeline development. You'll be hands on with day to day Kafka operations, reliability, tuning, and high availability for payment gateway solutions that process billions of transactions annually on prem and in AWS Cloud. Beyond keeping the lights on, you'll play a key role in building the data pipelines-of which Kafka is a core component-that power Verifone's new AI, machine learning, and analytics initiatives. You'll also be part of an active effort to migrate Kafka and related services to Kubernetes, giving you hands on experience with a meaningful infrastructure modernization project. The technology footprint is broad: Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more-so you'll grow well beyond a single technology niche. This hybrid role is open to hiring candidates located in: Bucharest, Romania Ashford, United Kingdom Riga, Lativa Warsaw, Poland Key Responsibilities Kafka Operations & Reliability Manage and support Apache Kafka clusters (including MSK), Kafka Connect ecosystem, and KSQL for high throughput, fault tolerant messaging and event streaming pipelines. Monitor system health, set up alerts, and drive incident response and root cause analysis (RCA). Handle day to day operational tasks including offset management, lag monitoring, consumer group management, and cluster rebalancing. Perform routine cluster maintenance: upgrades, configuration changes, scaling, and health checks. Scripting, Automation & DevOps Develop and manage automation scripts using Python and Shell scripting to reduce manual toil and improve operational efficiency. Design, implement, and maintain robust CI/CD pipelines for patching automation. Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar. Containerize and orchestrate workloads using Docker and Kubernetes, with the opportunity to help migrate Kafka and related services to Kubernetes. Data Pipeline Development Build and optimize end to end data pipelines, with Kafka as a core streaming component alongside batch and ETL processes, enabling new AI, ML, and analytics use cases. Collaborate with development teams to implement best practices for data flow, security, scalability, and performance. Continuously identify and implement improvements to the software development lifecycle (SDLC). Cloud & Infrastructure Manage cloud infrastructure on AWS (VMs, networking, storage, IAM, etc.). Support cloud migration tasks and assist in moving workloads between on prem and cloud environments. Required Qualifications / Skills 4+ years of overall engineering experience with 2+ years of hands on experience supporting Kafka infrastructure in a large scale production environment. Kafka Producer/Consumer microservices concepts and Kafka distributed architecture. Solid Linux fundamentals: networking basics, logs, system troubleshooting, process/memory, disk. Strong scripting and automation skills (Python, Bash) with a track record of reducing operational toil. CI/CD pipeline development and Infrastructure as Code experience (Terraform preferred). Cloud engineering skills, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch). Familiarity with observability tools (metrics/logs/tracing concepts) and incident response practices. Basic understanding of distributed systems tradeoffs (availability, consistency, partitions, backpressure). Strong communication and presentation skills with emphasis on executive communication. Flexible with regards to working shifts; on call and weekends. Preferred Skills (Highly Desired) Data Engineering & Pipelines Data engineering skills including data analytics, data processing, ETL, and data lake technologies (batch and streaming, file formats like Parquet, table formats like Iceberg/Delta/Hudi, basic orchestration). Experience with AWS data tools (Athena, Glue, Iceberg, Redshift, etc.). Exposure to Kafka Streams, Apache Flink, or similar stream processing frameworks. Database & Caching Technologies Operate Redis deployments for caching, ephemeral state, queues/streams, and rate limiting use cases. Relational DB experience: PostgreSQL and/or MySQL (indexing basics, vacuum/analyze, query plans, replication fundamentals). MongoDB operational familiarity (replica sets, elections, oplog basics, backup/restore). Infrastructure & Security Container/Kubernetes familiarity (deployments, stateful workloads, storage classes). On prem experience (VMware/KVM, storage, networking). Security fundamentals: least privilege, secrets management, encryption in transit/at rest concepts. Experience working with PCI (Payment Card Industry Data Security) standards. What We Offer Direct impact on Verifone's global payment infrastructure-your work keeps billions of transactions flowing reliably each year. Ground floor involvement in building the data pipelines that will drive Verifone's AI, machine learning, and analytics strategy. Hands on participation in a Kafka to Kubernetes migration-a resume building modernization project from day one. Multi technology exposure-Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake-so you grow as a well rounded platform engineer, not a single tool specialist. Mentorship from senior engineers and Kafka architects with deep production experience. Clear career progression path from mid level to senior and lead engineer. Funded certification paths-Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA-plus budget for courses and technical conferences. Hybrid/remote working flexibility with a collaborative team culture. Competitive compensation with performance based incentives. Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
09/06/2026
Full time
What's Exciting About the Role Verifone is seeking a Data Engineer (Kafka) to join our Platform Engineering team. This is an operations-first role with a strong emphasis on scripting, automation, and pipeline development. You'll be hands on with day to day Kafka operations, reliability, tuning, and high availability for payment gateway solutions that process billions of transactions annually on prem and in AWS Cloud. Beyond keeping the lights on, you'll play a key role in building the data pipelines-of which Kafka is a core component-that power Verifone's new AI, machine learning, and analytics initiatives. You'll also be part of an active effort to migrate Kafka and related services to Kubernetes, giving you hands on experience with a meaningful infrastructure modernization project. The technology footprint is broad: Redis, MongoDB, PostgreSQL, MySQL, Snowflake, and more-so you'll grow well beyond a single technology niche. This hybrid role is open to hiring candidates located in: Bucharest, Romania Ashford, United Kingdom Riga, Lativa Warsaw, Poland Key Responsibilities Kafka Operations & Reliability Manage and support Apache Kafka clusters (including MSK), Kafka Connect ecosystem, and KSQL for high throughput, fault tolerant messaging and event streaming pipelines. Monitor system health, set up alerts, and drive incident response and root cause analysis (RCA). Handle day to day operational tasks including offset management, lag monitoring, consumer group management, and cluster rebalancing. Perform routine cluster maintenance: upgrades, configuration changes, scaling, and health checks. Scripting, Automation & DevOps Develop and manage automation scripts using Python and Shell scripting to reduce manual toil and improve operational efficiency. Design, implement, and maintain robust CI/CD pipelines for patching automation. Build and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or similar. Containerize and orchestrate workloads using Docker and Kubernetes, with the opportunity to help migrate Kafka and related services to Kubernetes. Data Pipeline Development Build and optimize end to end data pipelines, with Kafka as a core streaming component alongside batch and ETL processes, enabling new AI, ML, and analytics use cases. Collaborate with development teams to implement best practices for data flow, security, scalability, and performance. Continuously identify and implement improvements to the software development lifecycle (SDLC). Cloud & Infrastructure Manage cloud infrastructure on AWS (VMs, networking, storage, IAM, etc.). Support cloud migration tasks and assist in moving workloads between on prem and cloud environments. Required Qualifications / Skills 4+ years of overall engineering experience with 2+ years of hands on experience supporting Kafka infrastructure in a large scale production environment. Kafka Producer/Consumer microservices concepts and Kafka distributed architecture. Solid Linux fundamentals: networking basics, logs, system troubleshooting, process/memory, disk. Strong scripting and automation skills (Python, Bash) with a track record of reducing operational toil. CI/CD pipeline development and Infrastructure as Code experience (Terraform preferred). Cloud engineering skills, preferably AWS (EC2, VPC, IAM, MSK/ElastiCache, CloudWatch). Familiarity with observability tools (metrics/logs/tracing concepts) and incident response practices. Basic understanding of distributed systems tradeoffs (availability, consistency, partitions, backpressure). Strong communication and presentation skills with emphasis on executive communication. Flexible with regards to working shifts; on call and weekends. Preferred Skills (Highly Desired) Data Engineering & Pipelines Data engineering skills including data analytics, data processing, ETL, and data lake technologies (batch and streaming, file formats like Parquet, table formats like Iceberg/Delta/Hudi, basic orchestration). Experience with AWS data tools (Athena, Glue, Iceberg, Redshift, etc.). Exposure to Kafka Streams, Apache Flink, or similar stream processing frameworks. Database & Caching Technologies Operate Redis deployments for caching, ephemeral state, queues/streams, and rate limiting use cases. Relational DB experience: PostgreSQL and/or MySQL (indexing basics, vacuum/analyze, query plans, replication fundamentals). MongoDB operational familiarity (replica sets, elections, oplog basics, backup/restore). Infrastructure & Security Container/Kubernetes familiarity (deployments, stateful workloads, storage classes). On prem experience (VMware/KVM, storage, networking). Security fundamentals: least privilege, secrets management, encryption in transit/at rest concepts. Experience working with PCI (Payment Card Industry Data Security) standards. What We Offer Direct impact on Verifone's global payment infrastructure-your work keeps billions of transactions flowing reliably each year. Ground floor involvement in building the data pipelines that will drive Verifone's AI, machine learning, and analytics strategy. Hands on participation in a Kafka to Kubernetes migration-a resume building modernization project from day one. Multi technology exposure-Kafka, Redis, MongoDB, PostgreSQL, MySQL, Snowflake-so you grow as a well rounded platform engineer, not a single tool specialist. Mentorship from senior engineers and Kafka architects with deep production experience. Clear career progression path from mid level to senior and lead engineer. Funded certification paths-Confluent (CCDAK, Certified Administrator), AWS (Solutions Architect, MSK Specialty), CKA-plus budget for courses and technical conferences. Hybrid/remote working flexibility with a collaborative team culture. Competitive compensation with performance based incentives. Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Position not right for you? Share it with someone you know. Reference: JUN Expiry date: 09:55, Thu, 2nd Jul 2026 Location: Milton Keynes Benefits: A superb range of exclusive, colleague only benefits and discounts Salary: £60,000 OTE - £20 - £23 per hour basic + uncapped bonus Join the UK's largest repair group in this fantastic opportunity, as a MET Technician at our busy workshop in Milton Keynes and take advantage of our exceptional uncapped bonus scheme. As a MET Technician, you'll be responsible for dismantling and reassembling vehicles to the highest standards, ensuring every repair is completed with precision and care. Working in our Torbay workshop, you'll restore vehicles to their pre-accident condition and deliver the exceptional service our customers expect. We're seeking an experienced MET Technician who: Has proven experience in vehicle repair (MET) Delivers high-quality workmanship with attention to detail Works well as part of a team in a fast-paced environment The workshop in Milton Keynes works mainly for our insurance contractual partners and our sister companies, Northgate Vehicle Hire and Auxillis. With a stream of work to the site you will have great potential bonus earnings. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a MET Technician at FMG RS than just that fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday! annual leave with public holidays and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) A Benefits App giving a huge range of retailer discounts and cashback deals Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! About Us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
09/06/2026
Full time
Position not right for you? Share it with someone you know. Reference: JUN Expiry date: 09:55, Thu, 2nd Jul 2026 Location: Milton Keynes Benefits: A superb range of exclusive, colleague only benefits and discounts Salary: £60,000 OTE - £20 - £23 per hour basic + uncapped bonus Join the UK's largest repair group in this fantastic opportunity, as a MET Technician at our busy workshop in Milton Keynes and take advantage of our exceptional uncapped bonus scheme. As a MET Technician, you'll be responsible for dismantling and reassembling vehicles to the highest standards, ensuring every repair is completed with precision and care. Working in our Torbay workshop, you'll restore vehicles to their pre-accident condition and deliver the exceptional service our customers expect. We're seeking an experienced MET Technician who: Has proven experience in vehicle repair (MET) Delivers high-quality workmanship with attention to detail Works well as part of a team in a fast-paced environment The workshop in Milton Keynes works mainly for our insurance contractual partners and our sister companies, Northgate Vehicle Hire and Auxillis. With a stream of work to the site you will have great potential bonus earnings. Why choose FMG RS? Of course, we offer a fantastic basic salary, but there's much more to being a MET Technician at FMG RS than just that fantastic uncapped monthly bonus schemes plus guaranteed average bonus when you're on holiday! annual leave with public holidays and an extra day off to celebrate your birthday! free life assurance (x2 your basic salary) exclusive colleague-only vehicle-leasing schemes pension & save-as-you-earn share scheme well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) A Benefits App giving a huge range of retailer discounts and cashback deals Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! About Us FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart. We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable.
Overview Reporting to the CAA Deputy CISO, this is a hands-on security leadership position working within the Information Risk Management (IRM) group and delivering solutions to the company at large. The core focus of this position is to develop and deliver the strategies, plans, and execution support for the Information Security Training and Awareness Program. This role will develop and deliver awareness and training materials through in-person sessions, online learning modules, newsletters, and email. It works closely with functional technology and business leads to align awareness deliverables with the highest risk activities and behaviors. The successful candidate will ensure the information security awareness program communicates security policies and requirements in a clear, action-oriented, and measurable manner. The position requires a self-driven individual who has mastery of security awareness, a passion for data protection, personal information security, and communications. Broad cybersecurity experience and the ability to convert technical signals into security awareness opportunities is desired. In a highly end-user centric environment the candidate must identify relevant awareness communications and distribute them promptly, and play a key role in building and supporting a defensible environment. Responsibilities Lead an information security awareness program that effectively engages employees, resulting in measurable improvements in behavior. Partner with key teams such as Service Desk, HR Learning, privacy and compliance to develop training that supports security awareness and data protection efforts. Proactively identify current security events, determine applicability to CAA, and develop appropriate communications. Collaborate with other IRM team members to create and distribute training or awareness communication for IRM programs. Effectively communicate CAA policies and standards to the technology team and broader agency and cross-functional stakeholders. Develop and implement real-time awareness capabilities triggered at the point of risky behaviors identified in incident response or other technology workflows. Coordinate with CAA technology functional owners and the user community to provide solutions to reduce risk of sensitive information workflows and develop risk mitigations and training plans. Plan and administer information security and privacy training through online learning management systems and in-person methods. Prepare and deliver targeted awareness campaigns (cybersecurity month, phishing simulations, security newsletter). Develop and maintain metrics that measure the results of individual campaigns and overall program effectiveness. Play an active role in CAA's security incident response efforts, working to identify and mitigate information security threats. Qualifications At least 8 years of information security experience with a bachelor degree. At least 3 years of experience in a security awareness function. Experience in a leadership or managerial position. Marketing or communications experience is a plus. Ability to communicate complex messages clearly and concisely to stakeholders at all levels. Excellent organizational skills and the ability to communicate with internal/external entities and executives. Effective leadership skills with demonstrated ability to coordinate people and teams to project/activity completion. Ability to work in a team environment sharing responsibilities. Ability to work in a flexible environment where requirements and procedures continuously evolve. Experience with contractual and regulatory standards such as PCI, GDPR. Preferred certifications in information security (CISSP, CISM, GIAC, or equivalent). Capable professional writer, able to research and prepare high quality, clearly written awareness and training materials. Equal Opportunity Employer Creative Artists Agency (CAA) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
09/06/2026
Full time
Overview Reporting to the CAA Deputy CISO, this is a hands-on security leadership position working within the Information Risk Management (IRM) group and delivering solutions to the company at large. The core focus of this position is to develop and deliver the strategies, plans, and execution support for the Information Security Training and Awareness Program. This role will develop and deliver awareness and training materials through in-person sessions, online learning modules, newsletters, and email. It works closely with functional technology and business leads to align awareness deliverables with the highest risk activities and behaviors. The successful candidate will ensure the information security awareness program communicates security policies and requirements in a clear, action-oriented, and measurable manner. The position requires a self-driven individual who has mastery of security awareness, a passion for data protection, personal information security, and communications. Broad cybersecurity experience and the ability to convert technical signals into security awareness opportunities is desired. In a highly end-user centric environment the candidate must identify relevant awareness communications and distribute them promptly, and play a key role in building and supporting a defensible environment. Responsibilities Lead an information security awareness program that effectively engages employees, resulting in measurable improvements in behavior. Partner with key teams such as Service Desk, HR Learning, privacy and compliance to develop training that supports security awareness and data protection efforts. Proactively identify current security events, determine applicability to CAA, and develop appropriate communications. Collaborate with other IRM team members to create and distribute training or awareness communication for IRM programs. Effectively communicate CAA policies and standards to the technology team and broader agency and cross-functional stakeholders. Develop and implement real-time awareness capabilities triggered at the point of risky behaviors identified in incident response or other technology workflows. Coordinate with CAA technology functional owners and the user community to provide solutions to reduce risk of sensitive information workflows and develop risk mitigations and training plans. Plan and administer information security and privacy training through online learning management systems and in-person methods. Prepare and deliver targeted awareness campaigns (cybersecurity month, phishing simulations, security newsletter). Develop and maintain metrics that measure the results of individual campaigns and overall program effectiveness. Play an active role in CAA's security incident response efforts, working to identify and mitigate information security threats. Qualifications At least 8 years of information security experience with a bachelor degree. At least 3 years of experience in a security awareness function. Experience in a leadership or managerial position. Marketing or communications experience is a plus. Ability to communicate complex messages clearly and concisely to stakeholders at all levels. Excellent organizational skills and the ability to communicate with internal/external entities and executives. Effective leadership skills with demonstrated ability to coordinate people and teams to project/activity completion. Ability to work in a team environment sharing responsibilities. Ability to work in a flexible environment where requirements and procedures continuously evolve. Experience with contractual and regulatory standards such as PCI, GDPR. Preferred certifications in information security (CISSP, CISM, GIAC, or equivalent). Capable professional writer, able to research and prepare high quality, clearly written awareness and training materials. Equal Opportunity Employer Creative Artists Agency (CAA) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
This role leads day-to-day facilities operations for MSCI's New York Headquarters, a fast-paced environment supporting approximately 550 employees, senior leadership, clients, and frequent internal and external events. The Associate is accountable for operational reliability, vendor management, critical systems oversight, life safety compliance, workplace readiness, pantry and café operations, and overall maintenance and upkeep of building installations. The role provides direction to porter services and serves as the primary facilities escalation point for the site. Facilities Operations, Repairs & Vendor Management Oversee day-to-day repairs, break-fix work, and general upkeep of installations including lighting, flooring, walls, ceilings, doors, and built environments. Manage lighting replacements and upgrades, coordinating vendors for high-reach or electrical work as required. Ensure reliability of building systems including HVAC, electrical, fire/life safety, plumbing, and emergency lighting systems. Schedule, oversee, and evaluate vendors (HVAC, electrical, plumbing, fire/life safety, security systems, janitorial, etc.). Manage vendor contracts, service quality, SLAs, and cost control. Approve and process vendor invoices in SAP and track operating expenses. Provide operational oversight and direction to porter staff and on-site service providers. Serve as the primary facilities escalation point, ensuring 24/7 operational readiness and providing onsite support during emergency repairs, critical system failures, life safety incidents, and Business Continuity Plan (BCP) events as required. Pantry, Café & Inventory Management Oversee pantry vendor performance, stocking standards, and product quality. Establish and monitor inventory thresholds for snacks, beverages, and office supplies. Coordinate café equipment maintenance (coffee machines, refrigerators, dishwashers, microwaves, etc.) and manage repair vendors. Ensure pantry and café areas meet cleanliness, presentation, and hospitality standards appropriate for a global headquarters environment. Track pantry-related expenses and manage vendor billing reconciliation. Critical Infrastructure & Comms Room Oversight Own the site maintenance calendar and preventive maintenance program. Oversee environmental integrity of the comms room (temperature, cleanliness, vendor access). Coordinate closely with IT/WPT and Security for infrastructure-related work. Escalate system failures and manage corrective actions with urgency and accountability. Security & Access Control Administration Administer badge creation, activation, deactivation, and access level changes. Coordinate with Security on card readers and physical security controls. Maintain compliance with corporate access policies and audit requirements. Life Safety, Compliance & Emergency Preparedness Oversee AED program, first aid kits, emergency lighting, and life safety equipment inspections. Coordinate fire drills, evacuation protocols, and emergency response procedures. Support during Business Continuity Planning (BCP) activities. Ensure regulatory compliance and inspection readiness at all times. Workplace Operations, Events & Projects Ensure conference rooms, executive spaces, and training areas are operationally ready. Coordinate facilities logistics for high-volume client and internal events. Oversee furniture reconfigurations, small moves, workspace adjustments, and minor renovation projects. Support planning and execution of maintenance-related capital projects and office upgrades. Maintain presentation standards appropriate for a global headquarters environment. Provide oversight and direction to porter staff responsible for furniture moves, room resets, and pantry or supply restocking. While these duties are primarily fulfilled by porter services, the Senior Associate may be required to assist with manual tasks such as moving chairs, tables, and restocking supplies during periods of limited staffing, to maintain operational readiness, keep spaces presentable, or support high-priority meetings and events. Mobile Program & Workplace Technology Coordination Coordinate with the Mobile Team for device orders, replacements, and updates for the New York site. Maintain local visibility of mobile inventory and ensure proper documentation and tracking. Support employees with site-level mobile and workplace technology logistics as needed. Qualifications Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred. 5+ years of facilities operations experience in a corporate or high-profile environment. Strong experience managing vendors, preventive maintenance programs, and building repairs. Experience overseeing pantry, hospitality, or café-style workplace services preferred. Working knowledge of building systems (HVAC, fire/life safety, lighting, security, critical infrastructure). Experience with budget tracking, invoice processing, and SAP or similar systems. Ability to operate effectively in a fast-paced, executive-facing headquarters environment. Strong communication skills and ability to coordinate across Security, IT, HR, and leadership teams. Compensation and Benefits Salary range: $107,000 - $139,000 / year plus eligible for annual bonus. Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our platform, AI Learning Center, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum. Equal Employment Opportunity MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
09/06/2026
Full time
This role leads day-to-day facilities operations for MSCI's New York Headquarters, a fast-paced environment supporting approximately 550 employees, senior leadership, clients, and frequent internal and external events. The Associate is accountable for operational reliability, vendor management, critical systems oversight, life safety compliance, workplace readiness, pantry and café operations, and overall maintenance and upkeep of building installations. The role provides direction to porter services and serves as the primary facilities escalation point for the site. Facilities Operations, Repairs & Vendor Management Oversee day-to-day repairs, break-fix work, and general upkeep of installations including lighting, flooring, walls, ceilings, doors, and built environments. Manage lighting replacements and upgrades, coordinating vendors for high-reach or electrical work as required. Ensure reliability of building systems including HVAC, electrical, fire/life safety, plumbing, and emergency lighting systems. Schedule, oversee, and evaluate vendors (HVAC, electrical, plumbing, fire/life safety, security systems, janitorial, etc.). Manage vendor contracts, service quality, SLAs, and cost control. Approve and process vendor invoices in SAP and track operating expenses. Provide operational oversight and direction to porter staff and on-site service providers. Serve as the primary facilities escalation point, ensuring 24/7 operational readiness and providing onsite support during emergency repairs, critical system failures, life safety incidents, and Business Continuity Plan (BCP) events as required. Pantry, Café & Inventory Management Oversee pantry vendor performance, stocking standards, and product quality. Establish and monitor inventory thresholds for snacks, beverages, and office supplies. Coordinate café equipment maintenance (coffee machines, refrigerators, dishwashers, microwaves, etc.) and manage repair vendors. Ensure pantry and café areas meet cleanliness, presentation, and hospitality standards appropriate for a global headquarters environment. Track pantry-related expenses and manage vendor billing reconciliation. Critical Infrastructure & Comms Room Oversight Own the site maintenance calendar and preventive maintenance program. Oversee environmental integrity of the comms room (temperature, cleanliness, vendor access). Coordinate closely with IT/WPT and Security for infrastructure-related work. Escalate system failures and manage corrective actions with urgency and accountability. Security & Access Control Administration Administer badge creation, activation, deactivation, and access level changes. Coordinate with Security on card readers and physical security controls. Maintain compliance with corporate access policies and audit requirements. Life Safety, Compliance & Emergency Preparedness Oversee AED program, first aid kits, emergency lighting, and life safety equipment inspections. Coordinate fire drills, evacuation protocols, and emergency response procedures. Support during Business Continuity Planning (BCP) activities. Ensure regulatory compliance and inspection readiness at all times. Workplace Operations, Events & Projects Ensure conference rooms, executive spaces, and training areas are operationally ready. Coordinate facilities logistics for high-volume client and internal events. Oversee furniture reconfigurations, small moves, workspace adjustments, and minor renovation projects. Support planning and execution of maintenance-related capital projects and office upgrades. Maintain presentation standards appropriate for a global headquarters environment. Provide oversight and direction to porter staff responsible for furniture moves, room resets, and pantry or supply restocking. While these duties are primarily fulfilled by porter services, the Senior Associate may be required to assist with manual tasks such as moving chairs, tables, and restocking supplies during periods of limited staffing, to maintain operational readiness, keep spaces presentable, or support high-priority meetings and events. Mobile Program & Workplace Technology Coordination Coordinate with the Mobile Team for device orders, replacements, and updates for the New York site. Maintain local visibility of mobile inventory and ensure proper documentation and tracking. Support employees with site-level mobile and workplace technology logistics as needed. Qualifications Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred. 5+ years of facilities operations experience in a corporate or high-profile environment. Strong experience managing vendors, preventive maintenance programs, and building repairs. Experience overseeing pantry, hospitality, or café-style workplace services preferred. Working knowledge of building systems (HVAC, fire/life safety, lighting, security, critical infrastructure). Experience with budget tracking, invoice processing, and SAP or similar systems. Ability to operate effectively in a fast-paced, executive-facing headquarters environment. Strong communication skills and ability to coordinate across Security, IT, HR, and leadership teams. Compensation and Benefits Salary range: $107,000 - $139,000 / year plus eligible for annual bonus. Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing. Flexible working arrangements, advanced technology, and collaborative workspaces. A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results. A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients. Global Orientation program to kickstart your journey, followed by access to our platform, AI Learning Center, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development. Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles. We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum. Equal Employment Opportunity MSCI Inc. is an equal opportunity employer. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
Information Governance Manager Department: SBSS Enterprise Data Management Employment Type: Permanent - Full Time Location: Bristol Compensation: Up to £90,000 / year Description SBG are excited to be recruiting a newly created senior role responsible for designing, embedding, and continuously improving our Information Governance Framework. You will own and lead governance across Tier 1 policy, Tier 2 standards, and supporting controls, driving data and AI governance while ensuring compliance with UK GDPR, DPA 2018, FCA regulations, and Cyber Essentials Plus. Leading a Cyber Specialist and Data Protection team, you'll provide oversight across information security, cyber incident response, and employee awareness - ensuring SBG meets its obligations to customers, regulators, and the Board. Working closely with Enterprise Data & Security, Legal, Procurement, Risk, and Technology, you'll establish practical, proportionate, and audit-ready standards that underpin our Databricks platform and support secure, responsible AI adoption. What you'll be responsible for: Governance & Framework Own and maintain the Information Governance Policy (Tier 1), presenting updates to the Board and CIO. Develop, review, and publish all Tier 2 standards annually. Maintain a governance register of standards and controls. Lead or contribute to governance forums and committees. Data Protection & Privacy Lead UK GDPR compliance, including ROPA, DPIAs, data breaches, and DSARs. Support or act as DPO and liaise with the ICO. Strengthen data protection controls across systems and the data platform. Cyber Security & Incident Response Provide direction to cyber security activities and controls. Own the Cyber Incident Response Plan, including escalation procedures. Maintain Cyber Essentials Plus and support future ISO 27001 readiness. Lead response to major cyber or data incidents. AI & Data Governance Develop and embed AI governance standards. Enforce data governance (classification, quality, access) within Unity Catalog. Support assessment and onboarding of third-party AI tools. People, Culture & Suppliers Lead, coach, and develop the cyber and data protection team. Deliver employee awareness and training programmes. Oversee supplier security assessments and risk registers. Engage with regulators and external bodies. Risk & Regulatory Identify and manage information governance and cyber risks. Ensure alignment with FCA requirements and strong customer outcomes. What you'll need: Strong expertise in UK GDPR and practical experience with DPIAs, DSARs, and breaches. Experience implementing cyber or data governance frameworks (e.g. Cyber Essentials Plus, ISO 27001). Proven people management within technical or compliance teams. Ability to translate complex risk into clear, board-level communication. Experience creating governance policies, standards, and frameworks from scratch. Strong stakeholder management across business, legal, and technology. Experience with incident response planning, risk management, and audit readiness. Understanding of AI governance and data platform controls (ideally Databricks). Experience managing supplier security risk. Knowledge of FCA expectations within financial services. Excellent communication, organisation, and prioritisation skills. Our Benefits Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day
09/06/2026
Full time
Information Governance Manager Department: SBSS Enterprise Data Management Employment Type: Permanent - Full Time Location: Bristol Compensation: Up to £90,000 / year Description SBG are excited to be recruiting a newly created senior role responsible for designing, embedding, and continuously improving our Information Governance Framework. You will own and lead governance across Tier 1 policy, Tier 2 standards, and supporting controls, driving data and AI governance while ensuring compliance with UK GDPR, DPA 2018, FCA regulations, and Cyber Essentials Plus. Leading a Cyber Specialist and Data Protection team, you'll provide oversight across information security, cyber incident response, and employee awareness - ensuring SBG meets its obligations to customers, regulators, and the Board. Working closely with Enterprise Data & Security, Legal, Procurement, Risk, and Technology, you'll establish practical, proportionate, and audit-ready standards that underpin our Databricks platform and support secure, responsible AI adoption. What you'll be responsible for: Governance & Framework Own and maintain the Information Governance Policy (Tier 1), presenting updates to the Board and CIO. Develop, review, and publish all Tier 2 standards annually. Maintain a governance register of standards and controls. Lead or contribute to governance forums and committees. Data Protection & Privacy Lead UK GDPR compliance, including ROPA, DPIAs, data breaches, and DSARs. Support or act as DPO and liaise with the ICO. Strengthen data protection controls across systems and the data platform. Cyber Security & Incident Response Provide direction to cyber security activities and controls. Own the Cyber Incident Response Plan, including escalation procedures. Maintain Cyber Essentials Plus and support future ISO 27001 readiness. Lead response to major cyber or data incidents. AI & Data Governance Develop and embed AI governance standards. Enforce data governance (classification, quality, access) within Unity Catalog. Support assessment and onboarding of third-party AI tools. People, Culture & Suppliers Lead, coach, and develop the cyber and data protection team. Deliver employee awareness and training programmes. Oversee supplier security assessments and risk registers. Engage with regulators and external bodies. Risk & Regulatory Identify and manage information governance and cyber risks. Ensure alignment with FCA requirements and strong customer outcomes. What you'll need: Strong expertise in UK GDPR and practical experience with DPIAs, DSARs, and breaches. Experience implementing cyber or data governance frameworks (e.g. Cyber Essentials Plus, ISO 27001). Proven people management within technical or compliance teams. Ability to translate complex risk into clear, board-level communication. Experience creating governance policies, standards, and frameworks from scratch. Strong stakeholder management across business, legal, and technology. Experience with incident response planning, risk management, and audit readiness. Understanding of AI governance and data platform controls (ideally Databricks). Experience managing supplier security risk. Knowledge of FCA expectations within financial services. Excellent communication, organisation, and prioritisation skills. Our Benefits Hybrid working - 2 days in the office and 3 days working from home 25 days annual leave, rising to 27 days over 2 years' service and 30 days after 5 years' service. Plus bank holidays! Discretionary annual bonus Pension scheme - 5% employee, 6% employer Flexible working - we will always consider applications for those who require less than the advertised hours Flexi-time Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs Electric vehicle - salary sacrifice scheme 100's of exclusive retailer discounts Professional wellbeing, health & fitness app - Wrkit Enhanced parental leave, including time off for IVF appointments Religious bank holidays - if you don't celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year. Life Assurance - 4 times your salary 25% Car Insurance Discount 20% Travel Insurance Discount Cycle to Work Scheme Employee Referral Scheme Community support day
About Us Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Senior Database Administrator (DBA) is responsible for the delivery, maintenance and optimisation of secure, scalable and high-performance database services. The role requires deep technical expertise across infrastructure, application and reliability engineering disciplines with a focus on ensuring database environments remain stable, efficient and well-automated. The Senior DBA will work closely with the Lead DBA, DevOps, Platform Engineering, Site Reliability Engineering (SRE) and Development teams to design, implement and support resilient database solutions. The role is highly hands on and suited to a technically driven individual with a passion for continual improvement and operational excellence. Job Duties Administer and maintain production and non-production database environments. Monitor and optimise database performance, replication, backups and high availability configurations. Diagnose and resolve complex performance, reliability and capacity issues across database and infrastructure layers. Apply patches, upgrades and security hardening to ensure compliance and stability. Design and maintain automation for database provisioning, maintenance, monitoring and deployment. Implement configuration management and infrastructure-as-code using tools such as Ansible and Terraform. Collaborate with SRE and platform engineering teams to embed observability, alerting and resilience best practices. Work closely with the Lead DBA and development teams to implement database design standards and performance tuning best practices. Provide technical guidance and mentorship to junior DBAs and engineers. Participate in incident response and root cause analysis activities ensuring that preventative measures are implemented. Identify and resolve performance bottlenecks and scalability challenges. Evaluate emerging database technologies and contribute to their adoption where appropriate. Maintain technical documentation, operational playbooks and automation scripts to support consistency and knowledge sharing. Knowledge, Skills and Experience Essential Experience in MariaDB/MySQL or equivalent RDBMS environments. Strong knowledge of database architecture, replication, partitioning and performance optimisation. Proficiency in Linux administration and scripting (Bash, Shell or Python). Experience with automation and configuration management tools such as Ansible or Terraform. Proven ability to troubleshoot and resolve complex issues across database and system layers. Familiarity with CI/CD and observability tooling. Desirable Experience with AWS RDS or other cloud-managed database platforms. Knowledge of Liquibase or similar schema migration tools. Understanding of data protection, disaster recovery and retention strategies. Experience with monitoring tools such as Prometheus or Grafana. What is in it for me? We offer a variety of competitive benefits, some of which vary depending on the role you're recruited to. Some of what you can expect in this role includes: A competitive rate of pay and pension contribution ( £60,000 -£75,000) Generous discretionary bonus schemes, incentives and competitions An annual leave entitlement that increases with length of service Access to an online GP 24/7, 365 days a year for you and your immediate family. Employee wellbeing support through our Employee Assistance Programme Enhanced Maternity & Paternity Pay Long Service Recognition Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream. For More information, visit our
09/06/2026
Full time
About Us Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Senior Database Administrator (DBA) is responsible for the delivery, maintenance and optimisation of secure, scalable and high-performance database services. The role requires deep technical expertise across infrastructure, application and reliability engineering disciplines with a focus on ensuring database environments remain stable, efficient and well-automated. The Senior DBA will work closely with the Lead DBA, DevOps, Platform Engineering, Site Reliability Engineering (SRE) and Development teams to design, implement and support resilient database solutions. The role is highly hands on and suited to a technically driven individual with a passion for continual improvement and operational excellence. Job Duties Administer and maintain production and non-production database environments. Monitor and optimise database performance, replication, backups and high availability configurations. Diagnose and resolve complex performance, reliability and capacity issues across database and infrastructure layers. Apply patches, upgrades and security hardening to ensure compliance and stability. Design and maintain automation for database provisioning, maintenance, monitoring and deployment. Implement configuration management and infrastructure-as-code using tools such as Ansible and Terraform. Collaborate with SRE and platform engineering teams to embed observability, alerting and resilience best practices. Work closely with the Lead DBA and development teams to implement database design standards and performance tuning best practices. Provide technical guidance and mentorship to junior DBAs and engineers. Participate in incident response and root cause analysis activities ensuring that preventative measures are implemented. Identify and resolve performance bottlenecks and scalability challenges. Evaluate emerging database technologies and contribute to their adoption where appropriate. Maintain technical documentation, operational playbooks and automation scripts to support consistency and knowledge sharing. Knowledge, Skills and Experience Essential Experience in MariaDB/MySQL or equivalent RDBMS environments. Strong knowledge of database architecture, replication, partitioning and performance optimisation. Proficiency in Linux administration and scripting (Bash, Shell or Python). Experience with automation and configuration management tools such as Ansible or Terraform. Proven ability to troubleshoot and resolve complex issues across database and system layers. Familiarity with CI/CD and observability tooling. Desirable Experience with AWS RDS or other cloud-managed database platforms. Knowledge of Liquibase or similar schema migration tools. Understanding of data protection, disaster recovery and retention strategies. Experience with monitoring tools such as Prometheus or Grafana. What is in it for me? We offer a variety of competitive benefits, some of which vary depending on the role you're recruited to. Some of what you can expect in this role includes: A competitive rate of pay and pension contribution ( £60,000 -£75,000) Generous discretionary bonus schemes, incentives and competitions An annual leave entitlement that increases with length of service Access to an online GP 24/7, 365 days a year for you and your immediate family. Employee wellbeing support through our Employee Assistance Programme Enhanced Maternity & Paternity Pay Long Service Recognition Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream. For More information, visit our
Job responsibilities What You Will Do Information Governance Lead IG strategy aligned to UK, NHS and Philippines frameworks. Oversee policies, DPIAs, Data Processing & Sharing Agreements. Lead the DSP Toolkit return and audit activity. Monitor conformance and drive corrective actions. Cyber Security Implement Cyber Security policies under the SIRO. Lead ISO 27001 recertification, internal audits, and remediation. Work with infrastructure/product teams on data security and incident handling. Oversee playbooks and ensure measurable risk reduction. Digital Clinical Safety Collaborate with IT, Clinical, Legal, HR, SIRO, and Caldicott Guardian. Maintain the Digital Clinical Safety Policy with CMO/CTO. Lead biennial reviews for DCB0129/0160 and MDD compliance. Oversee training compliance and safety case documentation. Quality Management Lead the ISO 9001 aligned Quality Management System. Manage ISO 9001 audits, internal programmes, and recertification. Maintain organisationwide regulatory conformance mapping. CrossDomain Governance Run IG & Cyber Security Committee operations and reporting. Manage governance risks, actions, and training records. Ensure documentation, logs and artefacts are audit ready. About You Youre a trusted, calm, and influential leader who communicates clearly, brings people together, and drives continuous improvement. You challenge outdated processes, lead change confidently, make sound decisions under pressure, and build strong relationships across clinical, technical and corporate teams. You can translate complex data into clear plans, write concise strategic updates, mentor your team, negotiate effectively with stakeholders, and maintain exceptional attention to detail. A full UK driving licence and access to transport are required due to travel expectations. Experience Required Governance, risk, or compliance experience in healthcare or a regulated sector. Ability to set strategic vision and align departmental goals. Strong analytical capability and data-driven decision-making. Deep understanding of IG legislation, ISO standards, cyber frameworks & NHS digital safety protocols. Budget ownership and monitoring experience. Leadership across multidisciplinary technical and clinical teams. Strong resource planning and prioritisation skills. High proficiency with Microsoft platforms and governance tooling. Experience working with SIRO, IAOs, DPO, Caldicott Guardian, operations, shared services and certification bodies. Procurement, vendor management and contract negotiation experience. Multisite or international healthcare experience. Experience with audits, regulatory inspections, and digital clinical safety standards (DCB0129/0160, MDD). Incident response and third-party risk management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
09/06/2026
Full time
Job responsibilities What You Will Do Information Governance Lead IG strategy aligned to UK, NHS and Philippines frameworks. Oversee policies, DPIAs, Data Processing & Sharing Agreements. Lead the DSP Toolkit return and audit activity. Monitor conformance and drive corrective actions. Cyber Security Implement Cyber Security policies under the SIRO. Lead ISO 27001 recertification, internal audits, and remediation. Work with infrastructure/product teams on data security and incident handling. Oversee playbooks and ensure measurable risk reduction. Digital Clinical Safety Collaborate with IT, Clinical, Legal, HR, SIRO, and Caldicott Guardian. Maintain the Digital Clinical Safety Policy with CMO/CTO. Lead biennial reviews for DCB0129/0160 and MDD compliance. Oversee training compliance and safety case documentation. Quality Management Lead the ISO 9001 aligned Quality Management System. Manage ISO 9001 audits, internal programmes, and recertification. Maintain organisationwide regulatory conformance mapping. CrossDomain Governance Run IG & Cyber Security Committee operations and reporting. Manage governance risks, actions, and training records. Ensure documentation, logs and artefacts are audit ready. About You Youre a trusted, calm, and influential leader who communicates clearly, brings people together, and drives continuous improvement. You challenge outdated processes, lead change confidently, make sound decisions under pressure, and build strong relationships across clinical, technical and corporate teams. You can translate complex data into clear plans, write concise strategic updates, mentor your team, negotiate effectively with stakeholders, and maintain exceptional attention to detail. A full UK driving licence and access to transport are required due to travel expectations. Experience Required Governance, risk, or compliance experience in healthcare or a regulated sector. Ability to set strategic vision and align departmental goals. Strong analytical capability and data-driven decision-making. Deep understanding of IG legislation, ISO standards, cyber frameworks & NHS digital safety protocols. Budget ownership and monitoring experience. Leadership across multidisciplinary technical and clinical teams. Strong resource planning and prioritisation skills. High proficiency with Microsoft platforms and governance tooling. Experience working with SIRO, IAOs, DPO, Caldicott Guardian, operations, shared services and certification bodies. Procurement, vendor management and contract negotiation experience. Multisite or international healthcare experience. Experience with audits, regulatory inspections, and digital clinical safety standards (DCB0129/0160, MDD). Incident response and third-party risk management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £45,000 to £55,000 depending on experience Location:Remote (Hybrid) Job Description CYFOR is a leading nationwide provider of cyber security services, digital forensics and eDiscovery. We support clients across a wide range of sectors, including law firms, insurance providers and law enforcement agencies. As our cyber security services continue to grow, we are looking for talented technical specialists who can make a meaningful impact for our clients. At CYFOR, we value people who are passionate about technology, think critically, communicate well and can make a real difference in challenging situations. Our people are what make CYFOR great, and as they grow, so do we. If you are looking for a varied and highly rewarding technical role, working with great colleagues in a supportive and fast-moving environment, we would like to hear from you. The Role We are looking for an experienced Incident Response - Recovery Specialist to join our incident response team. This is a hands on technical role focused on helping clients recover from cyber incidents, restore critical services, rebuild infrastructure where necessary, and return to business as usual as safely and efficiently as possible. While the role is primarily aligned to incident response work, it is not limited to live incidents alone. In addition to supporting clients during recovery engagements, you may also assist with ongoing incident response retainers, recovery readiness activities, backup health and restore assurance, and internal technical improvement projects. This role is well suited to candidates with strong engineering fundamentals who may already work in, or come from, roles such as Infrastructure Engineer, Cloud Engineer, Platform Engineer, Backup / DR Engineer, or Network Engineer. We recognise that the right person may not come from a pure DFIR background, but will instead bring deep technical experience in designing, rebuilding, securing and supporting business critical systems. Success in this role will depend on your ability to quickly assess unfamiliar environments, ask the right probing questions, work methodically under pressure, and restore key systems even where documentation is limited or unavailable. In some cases, where backups are not viable, you will be expected to help rebuild core systems and services from scratch. Key Responsibilities The main responsibilities for the role will include: Assisting clients with infrastructure remediation, recovery and rebuilds following a cyber incident. Supporting the restoration of critical business services in both on premise and cloud environments. Rebuilding key systems from scratch where recovery from backup is not possible or not appropriate. Collaborating with incident response investigators to support containment, remediation and longer term resilience. Supporting clients with ongoing incident response retainers and proactive recovery readiness activities between incidents. Monitoring backup health, supporting restore validation, and helping clients improve recovery confidence and resilience. Segmenting infrastructure during a cyber incident to support containment and safe restoration. Collecting and preserving relevant technical evidence, such as firewall, endpoint, authentication and system logs. Supporting Microsoft 365 tenant hardening, Entra / identity recovery, Exchange recovery or migration activities, VMware and Hyper V recovery, and firewall rebuilds or rule reviews where required. Automating recovery and administrative tasks using PowerShell and other relevant scripting or command line tools. Contributing to internal projects such as automation and tooling, recovery runbooks, backup validation and testing, internal lab development, service improvement initiatives, and internal infrastructure or security projects. Using sound judgement, structured troubleshooting, critical thinking, and appropriate AI assisted tooling to improve efficiency, analysis and documentation where suitable. Essential Skills and Experience The ideal candidate will have strong practical experience in a number of the following areas: Windows server infrastructure, including Active Directory, Domain Controllers and Exchange. Microsoft 365, Azure and Entra ID. Cloud infrastructure, eg AWS and/or Google Cloud. Backup and recovery technologies, eg Unitrends, Axcient, and Microsoft backup tools. Virtualisation platforms, including VMware and Hyper V. Network and security infrastructure, including firewalls, VPNs, switches and core networking concepts. Exposure to endpoint security tooling, similar to SentinelOne, and an understanding of how security tooling supports recovery and remediation. Recovering, rebuilding, migrating or hardening production systems in live business environments. Strong PowerShell and general scripting or command line capability. The ability to work through incomplete information, learn environments quickly, and ask effective technical and client facing questions. Strong written and verbal communication skills, with the ability to explain technical matters clearly to clients and internal stakeholders. Desirable to extensive exposure to any of the following technologies or vendors Fortinet, SonicWall, Cisco, Meraki, Sophos, and WatchGuard. Additional Microsoft security and cloud technologies relevant to identity, recovery and tenant resilience. Vulnerability scanning, security auditing and general security improvement activity. Recovery planning, resilience testing, and disaster recovery best practices. Experience working in cyber security, incident response, managed service, infrastructure engineering or related technical consulting environments. Certifications Candidates should hold, or be working toward, relevant certifications such as CREST or CompTIA Security+. Equivalent technical or cyber security certifications are also welcomed. Additional Requirements You will also be expected to: Travel at short notice when required to perform on site recovery services. Work primarily remotely, with occasional on site engagements depending on client needs. Demonstrate a high level of accuracy, organisation, discretion and confidentiality. Take a flexible and self motivated approach to work. Remain calm and professional when supporting clients during high pressure incidents. What You'll Receive In joining CYFOR, you will receive a salary commensurate with experience, training across cyber security disciplines such as incident response, auditing and forensic investigations, and excellent career prospects within a growing cyber security team. You will also receive: Annual subscriptions from a choice of Netflix, Amazon Prime, Spotify, magazine subscriptions and more. CYFOR's statutory pension scheme. An extra day's holiday for your birthday. Loyalty bonuses: 3 years - £300, 5 years - £500, 10 years - £1,000 bonus. Security Clearance Please note that this role will require security clearance to SC level. If you do not already hold SC clearance, you will be required to undergo vetting. As an equal opportunities employer, CYFOR welcomes applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation or transgender status. All appointments are made on merit.
09/06/2026
Full time
Salary: £45,000 to £55,000 depending on experience Location:Remote (Hybrid) Job Description CYFOR is a leading nationwide provider of cyber security services, digital forensics and eDiscovery. We support clients across a wide range of sectors, including law firms, insurance providers and law enforcement agencies. As our cyber security services continue to grow, we are looking for talented technical specialists who can make a meaningful impact for our clients. At CYFOR, we value people who are passionate about technology, think critically, communicate well and can make a real difference in challenging situations. Our people are what make CYFOR great, and as they grow, so do we. If you are looking for a varied and highly rewarding technical role, working with great colleagues in a supportive and fast-moving environment, we would like to hear from you. The Role We are looking for an experienced Incident Response - Recovery Specialist to join our incident response team. This is a hands on technical role focused on helping clients recover from cyber incidents, restore critical services, rebuild infrastructure where necessary, and return to business as usual as safely and efficiently as possible. While the role is primarily aligned to incident response work, it is not limited to live incidents alone. In addition to supporting clients during recovery engagements, you may also assist with ongoing incident response retainers, recovery readiness activities, backup health and restore assurance, and internal technical improvement projects. This role is well suited to candidates with strong engineering fundamentals who may already work in, or come from, roles such as Infrastructure Engineer, Cloud Engineer, Platform Engineer, Backup / DR Engineer, or Network Engineer. We recognise that the right person may not come from a pure DFIR background, but will instead bring deep technical experience in designing, rebuilding, securing and supporting business critical systems. Success in this role will depend on your ability to quickly assess unfamiliar environments, ask the right probing questions, work methodically under pressure, and restore key systems even where documentation is limited or unavailable. In some cases, where backups are not viable, you will be expected to help rebuild core systems and services from scratch. Key Responsibilities The main responsibilities for the role will include: Assisting clients with infrastructure remediation, recovery and rebuilds following a cyber incident. Supporting the restoration of critical business services in both on premise and cloud environments. Rebuilding key systems from scratch where recovery from backup is not possible or not appropriate. Collaborating with incident response investigators to support containment, remediation and longer term resilience. Supporting clients with ongoing incident response retainers and proactive recovery readiness activities between incidents. Monitoring backup health, supporting restore validation, and helping clients improve recovery confidence and resilience. Segmenting infrastructure during a cyber incident to support containment and safe restoration. Collecting and preserving relevant technical evidence, such as firewall, endpoint, authentication and system logs. Supporting Microsoft 365 tenant hardening, Entra / identity recovery, Exchange recovery or migration activities, VMware and Hyper V recovery, and firewall rebuilds or rule reviews where required. Automating recovery and administrative tasks using PowerShell and other relevant scripting or command line tools. Contributing to internal projects such as automation and tooling, recovery runbooks, backup validation and testing, internal lab development, service improvement initiatives, and internal infrastructure or security projects. Using sound judgement, structured troubleshooting, critical thinking, and appropriate AI assisted tooling to improve efficiency, analysis and documentation where suitable. Essential Skills and Experience The ideal candidate will have strong practical experience in a number of the following areas: Windows server infrastructure, including Active Directory, Domain Controllers and Exchange. Microsoft 365, Azure and Entra ID. Cloud infrastructure, eg AWS and/or Google Cloud. Backup and recovery technologies, eg Unitrends, Axcient, and Microsoft backup tools. Virtualisation platforms, including VMware and Hyper V. Network and security infrastructure, including firewalls, VPNs, switches and core networking concepts. Exposure to endpoint security tooling, similar to SentinelOne, and an understanding of how security tooling supports recovery and remediation. Recovering, rebuilding, migrating or hardening production systems in live business environments. Strong PowerShell and general scripting or command line capability. The ability to work through incomplete information, learn environments quickly, and ask effective technical and client facing questions. Strong written and verbal communication skills, with the ability to explain technical matters clearly to clients and internal stakeholders. Desirable to extensive exposure to any of the following technologies or vendors Fortinet, SonicWall, Cisco, Meraki, Sophos, and WatchGuard. Additional Microsoft security and cloud technologies relevant to identity, recovery and tenant resilience. Vulnerability scanning, security auditing and general security improvement activity. Recovery planning, resilience testing, and disaster recovery best practices. Experience working in cyber security, incident response, managed service, infrastructure engineering or related technical consulting environments. Certifications Candidates should hold, or be working toward, relevant certifications such as CREST or CompTIA Security+. Equivalent technical or cyber security certifications are also welcomed. Additional Requirements You will also be expected to: Travel at short notice when required to perform on site recovery services. Work primarily remotely, with occasional on site engagements depending on client needs. Demonstrate a high level of accuracy, organisation, discretion and confidentiality. Take a flexible and self motivated approach to work. Remain calm and professional when supporting clients during high pressure incidents. What You'll Receive In joining CYFOR, you will receive a salary commensurate with experience, training across cyber security disciplines such as incident response, auditing and forensic investigations, and excellent career prospects within a growing cyber security team. You will also receive: Annual subscriptions from a choice of Netflix, Amazon Prime, Spotify, magazine subscriptions and more. CYFOR's statutory pension scheme. An extra day's holiday for your birthday. Loyalty bonuses: 3 years - £300, 5 years - £500, 10 years - £1,000 bonus. Security Clearance Please note that this role will require security clearance to SC level. If you do not already hold SC clearance, you will be required to undergo vetting. As an equal opportunities employer, CYFOR welcomes applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation or transgender status. All appointments are made on merit.
Security Wizardry Radar Page is seeking a Senior Cyber Security Analyst to join their Security Operations Centre (SOC) in Corsham, United Kingdom. In this pivotal role, you will lead in analyzing and responding to security incidents across diverse client environments and mentor junior analysts. Your responsibilities include conducting incident analysis, communicating findings to clients, and enhancing SOC processes. The ideal candidate will have extensive SOC experience, strong analytical skills, and the ability to engage effectively with stakeholders.
09/06/2026
Full time
Security Wizardry Radar Page is seeking a Senior Cyber Security Analyst to join their Security Operations Centre (SOC) in Corsham, United Kingdom. In this pivotal role, you will lead in analyzing and responding to security incidents across diverse client environments and mentor junior analysts. Your responsibilities include conducting incident analysis, communicating findings to clients, and enhancing SOC processes. The ideal candidate will have extensive SOC experience, strong analytical skills, and the ability to engage effectively with stakeholders.
Ricoh in Greater London is hiring an Internal Cyber Defence Consultant to lead their Blue Team, shaping the company's defensive security operations. This role involves oversight of incident response, threat hunting, and vulnerability management, ensuring compliance with industry standards. Candidates should have a Bachelor's degree in Cybersecurity or related fields, and strong hands-on experience with SIEM, SOAR, EDR, and NDR technologies. Competitive salary and industry-leading benefits are offered.
09/06/2026
Full time
Ricoh in Greater London is hiring an Internal Cyber Defence Consultant to lead their Blue Team, shaping the company's defensive security operations. This role involves oversight of incident response, threat hunting, and vulnerability management, ensuring compliance with industry standards. Candidates should have a Bachelor's degree in Cybersecurity or related fields, and strong hands-on experience with SIEM, SOAR, EDR, and NDR technologies. Competitive salary and industry-leading benefits are offered.
Change your job, change your workplace, change your future Ricoh Europe is continuing its investment in modern, intelligence driven cybersecurity capabilities. As part of this evolution, we are looking for an Internal Cyber Defence Consultant to strengthen our defensive posture, lead the maturity of our Blue Team capability, and ensure Ricoh remains resilient against an ever evolving threat landscape. This is a high impact individual contributor role with virtual leadership responsibilities and working closely with security, technology and business teams across Europe. About the Role The Internal Cyber Defence Consultant will be responsible for shaping and maturing Ricoh's defensive security operations. This includes overseeing detection engineering, incident response, threat hunting, and vulnerability management. You will guide the virtual Blue Team, set the direction for defensive strategy, and ensure security controls, processes, and technologies deliver protection across Ricoh's systems, networks and data. Operating in a complex and fast paced environment, you will be accountable for the design and continual improvement of detection and response capabilities, while ensuring alignment with industry standards, regulatory requirements and Ricoh's risk appetite. This role blends technical expertise, leadership, analysis and communication, requiring someone who can influence without direct authority and act decisively when incidents occur. What you will be doing Blue Team Leadership & Operations Leading and coordinating the virtual Blue Team, including SOC analysts, incident responders, threat hunters and defensive engineers Setting strategic direction, improving processes, and supporting skill development across the defensive capability Acting as a senior escalation point during investigations and major incidents Designing, implementing and tuning detection rules across SIEM, SOAR, EDR and NDR platforms Managing log ingestion, telemetry pipelines and data quality to ensure visibility across all environments Identifying gaps in logging, coverage or monitoring and driving improvements Managing incident response processes, including playbooks, tabletop exercises and post incident reviews Leading investigations, coordinating cross functional teams and ensuring effective containment, eradication and recovery Embedding lessons learned into future detection, tooling and process enhancements Threat Hunting & Proactive Defence Conducting hypothesis driven threat hunts informed by threat intelligence Identifying stealthy or emerging threats not caught by automated detection Collaborating with Red Team operators to validate detection gaps and enhance Blue Team response Vulnerability & Exposure Management Overseeing vulnerability management processes and coordinating risk based remediation Working with infrastructure and application teams to prioritise and address high risk weaknesses Reporting remediation progress and exposure trends to senior leadership Governance, Reporting & Culture Ensuring compliance with ISO 27001, GDPR, NIS2 and internal security policies Providing clear reporting on threat trends, risk indicators, detection maturity and incident metrics Championing a security first culture through guidance, awareness and training initiatives What We Are Looking For Technical Expertise Strong hands on experience across SIEM, SOAR, EDR and NDR technologies - covering the Microsoft suite. Zero Trust experience, ideally with zScaler. Proficiency in detection engineering, alert tuning, log analysis and data correlation Solid understanding of MITRE ATT&CK, cyber kill chain and threat actor TTPs Experience conducting or leading incident response and digital forensics investigations Skilled in threat hunting techniques, anomaly detection and behavioural analytics Strong knowledge of vulnerability management processes and tooling Understanding of enterprise networks, cloud environments, endpoints and identity systems Leadership & Interpersonal Skills Experience guiding virtual or multidisciplinary security teams Strong communicator, comfortable engaging senior stakeholders across technical and non technical functions Able to influence decision making, challenge assumptions and advocate for necessary security improvements Skilled at maintaining calm, clarity and leadership during high pressure security incidents Capable of building trust, fostering collaboration and promoting continuous improvement Business & Strategic Acumen Understanding of Ricoh's business context, regulatory environment and operational dependencies Ability to translate technical risk into meaningful business impact Awareness of sector specific risks and organisational priorities Experience working in or with regulated enterprise environments Qualifications & Experience Bachelor's degree in Cybersecurity, Computer Science, IT or related field Relevant certifications such as GCIH, GCIA, GMON or CISSP Extensive proven experience in defensive cyber security roles Proven experience in a leadership or senior operational position Hands on experience leading major incident investigations in enterprise environments Exposure to red/purple team exercises, detection tuning and threat driven defence In Return For Your Commitment, You Can Expect A competitive salary package Industry leading benefits Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.
09/06/2026
Full time
Change your job, change your workplace, change your future Ricoh Europe is continuing its investment in modern, intelligence driven cybersecurity capabilities. As part of this evolution, we are looking for an Internal Cyber Defence Consultant to strengthen our defensive posture, lead the maturity of our Blue Team capability, and ensure Ricoh remains resilient against an ever evolving threat landscape. This is a high impact individual contributor role with virtual leadership responsibilities and working closely with security, technology and business teams across Europe. About the Role The Internal Cyber Defence Consultant will be responsible for shaping and maturing Ricoh's defensive security operations. This includes overseeing detection engineering, incident response, threat hunting, and vulnerability management. You will guide the virtual Blue Team, set the direction for defensive strategy, and ensure security controls, processes, and technologies deliver protection across Ricoh's systems, networks and data. Operating in a complex and fast paced environment, you will be accountable for the design and continual improvement of detection and response capabilities, while ensuring alignment with industry standards, regulatory requirements and Ricoh's risk appetite. This role blends technical expertise, leadership, analysis and communication, requiring someone who can influence without direct authority and act decisively when incidents occur. What you will be doing Blue Team Leadership & Operations Leading and coordinating the virtual Blue Team, including SOC analysts, incident responders, threat hunters and defensive engineers Setting strategic direction, improving processes, and supporting skill development across the defensive capability Acting as a senior escalation point during investigations and major incidents Designing, implementing and tuning detection rules across SIEM, SOAR, EDR and NDR platforms Managing log ingestion, telemetry pipelines and data quality to ensure visibility across all environments Identifying gaps in logging, coverage or monitoring and driving improvements Managing incident response processes, including playbooks, tabletop exercises and post incident reviews Leading investigations, coordinating cross functional teams and ensuring effective containment, eradication and recovery Embedding lessons learned into future detection, tooling and process enhancements Threat Hunting & Proactive Defence Conducting hypothesis driven threat hunts informed by threat intelligence Identifying stealthy or emerging threats not caught by automated detection Collaborating with Red Team operators to validate detection gaps and enhance Blue Team response Vulnerability & Exposure Management Overseeing vulnerability management processes and coordinating risk based remediation Working with infrastructure and application teams to prioritise and address high risk weaknesses Reporting remediation progress and exposure trends to senior leadership Governance, Reporting & Culture Ensuring compliance with ISO 27001, GDPR, NIS2 and internal security policies Providing clear reporting on threat trends, risk indicators, detection maturity and incident metrics Championing a security first culture through guidance, awareness and training initiatives What We Are Looking For Technical Expertise Strong hands on experience across SIEM, SOAR, EDR and NDR technologies - covering the Microsoft suite. Zero Trust experience, ideally with zScaler. Proficiency in detection engineering, alert tuning, log analysis and data correlation Solid understanding of MITRE ATT&CK, cyber kill chain and threat actor TTPs Experience conducting or leading incident response and digital forensics investigations Skilled in threat hunting techniques, anomaly detection and behavioural analytics Strong knowledge of vulnerability management processes and tooling Understanding of enterprise networks, cloud environments, endpoints and identity systems Leadership & Interpersonal Skills Experience guiding virtual or multidisciplinary security teams Strong communicator, comfortable engaging senior stakeholders across technical and non technical functions Able to influence decision making, challenge assumptions and advocate for necessary security improvements Skilled at maintaining calm, clarity and leadership during high pressure security incidents Capable of building trust, fostering collaboration and promoting continuous improvement Business & Strategic Acumen Understanding of Ricoh's business context, regulatory environment and operational dependencies Ability to translate technical risk into meaningful business impact Awareness of sector specific risks and organisational priorities Experience working in or with regulated enterprise environments Qualifications & Experience Bachelor's degree in Cybersecurity, Computer Science, IT or related field Relevant certifications such as GCIH, GCIA, GMON or CISSP Extensive proven experience in defensive cyber security roles Proven experience in a leadership or senior operational position Hands on experience leading major incident investigations in enterprise environments Exposure to red/purple team exercises, detection tuning and threat driven defence In Return For Your Commitment, You Can Expect A competitive salary package Industry leading benefits Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience. At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.
Job Summary We are seeking a Cloud Support Engineer (L1) to join our global Customer Support team and act as the first point of contact for customers using Radiant's Cloud Platform, High Performance Computing (HPC), and AI supercomputer infrastructure. The primary goal of the L1 Support team is to deliver an excellent customer experience by responding quickly, communicating clearly, and ensuring every incident is correctly triaged, documented, and routed for resolution. The team operates a 24/7, 365 "follow the sun" on call support model to ensure continuous coverage for our global customer base. As a Cloud Support Engineer (L1), you will focus on initial incident response, issue classification, basic troubleshooting, and escalation to L2/L3 engineering teams when required. This role is ideal for someone early in their cloud or infrastructure support career who is eager to develop skills in AI and HPC technologies while working in a fast paced, customer facing environment. About Our Team Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Join a team operating some of the world's most advanced high performance computing infrastructure. As a Cloud Support Engineer, you will support cutting edge GPU and CPU platforms - including the latest NVIDIA architectures - powering dense, large scale compute environments used for AI, machine learning, and next generation workloads. This is an opportunity to build expertise at the forefront of modern infrastructure, where reliability, scale, and performance matter every day. You'll collaborate with experienced engineers across a globally distributed organisation that values openness, inclusion, technical excellence, and continuous learning. We move quickly, solve meaningful challenges, and give people the space to make an impact. If you thrive in fast paced environments, enjoy working with advanced technology, and want to help shape the future of high performance compute, you'll find both challenge and opportunity here. Key Responsibilities First line customer support: Act as the initial point of contact for all incoming customer queries via ticketing systems, chat, or other support channels. Acknowledge issues promptly and set clear expectations for next steps. Incident triage and classification: Assess incoming incidents to determine severity, impact, and urgency. Correctly categorise, prioritise, and assign tickets in line with defined SLAs and support procedures. Initial investigation and basic troubleshooting: Perform first level diagnostics using runbooks, monitoring tools, and standard procedures to identify common issues, collect relevant logs, metrics, and configuration details, and resolve straightforward problems where possible. Accurate documentation: Ensure all incidents are thoroughly documented, including symptoms, customer impact, troubleshooting steps taken, and supporting evidence to enable efficient escalation. Escalation and handover: Escalate unresolved or complex incidents to L2/L3 support teams in a timely manner, providing clear summaries and all required diagnostic information. Participate in structured handovers to ensure continuity across support shifts. Customer communication: Maintain clear, professional, and empathetic communication with customers throughout the incident lifecycle, providing updates and ensuring a positive support experience. 24/7 support participation: Participate in Radiant's continuous "follow the sun" support model, ensuring effective handover of tickets between regions. Work outside standard business hours may be required, including being a part of an on call rota. This will be adequately compensated. Vendor coordination (as required): Support interactions with third party vendors by gathering information and following established processes when hardware replacements or external diagnostics are needed. Knowledge base contribution: Contribute to the creation and maintenance of support documentation, FAQs, and runbooks by capturing recurring issues and common resolutions. Continuous improvement: Participate in retrospectives and feedback sessions, helping to identify patterns, recurring issues, or process gaps that can improve support efficiency and customer satisfaction. Learning and development: Actively build foundational knowledge of cloud infrastructure, Linux systems, and AI/HPC technologies through training, mentoring, and hands on exposure. Qualifications Degree in Computer Science or a related STEM subject, or equivalent practical experience. 1-3+ years of experience in a customer facing technical support or service desk role. Basic knowledge of Linux operating systems and command line tools. Familiarity with cloud or datacenter environments is an advantage, but not required. Understanding of IT service management concepts (e.g. ticketing systems, SLAs, incident management). Strong communication skills with the ability to explain technical issues clearly to non expert users. Highly organised, detail oriented, and comfortable following structured processes. A positive, customer first mindset with the ability to stay calm and effective under pressure. Willingness to learn and grow in a fast moving, technically complex environment. Our Values Set the standard: Every single day, you spot opportunities to constructively shake things up. Inspire the change: There's no blueprint for the future. You'll embrace challenges and change. You're real and you're true to yourself: We cherish and celebrate diversity so you'll feel right at home whatever you are or who you're talking to, you treat everyone the same. Why Should You Join Us? What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Here are just some of the great things you can expect from us: 25 days of annual leave A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together. Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day to day job. Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. Gympass subscription to a variety of gyms and wellbeing apps Participation in the company shares program Enhanced parental pay & leave
09/06/2026
Full time
Job Summary We are seeking a Cloud Support Engineer (L1) to join our global Customer Support team and act as the first point of contact for customers using Radiant's Cloud Platform, High Performance Computing (HPC), and AI supercomputer infrastructure. The primary goal of the L1 Support team is to deliver an excellent customer experience by responding quickly, communicating clearly, and ensuring every incident is correctly triaged, documented, and routed for resolution. The team operates a 24/7, 365 "follow the sun" on call support model to ensure continuous coverage for our global customer base. As a Cloud Support Engineer (L1), you will focus on initial incident response, issue classification, basic troubleshooting, and escalation to L2/L3 engineering teams when required. This role is ideal for someone early in their cloud or infrastructure support career who is eager to develop skills in AI and HPC technologies while working in a fast paced, customer facing environment. About Our Team Radiant is at the forefront of AI infrastructure, revolutionising the connection between software and hardware for the AI era. Our mission is to empower AI teams with scalable, secure, and efficient infrastructure solutions that support seamless model training, deployment, and scaling. Join a team operating some of the world's most advanced high performance computing infrastructure. As a Cloud Support Engineer, you will support cutting edge GPU and CPU platforms - including the latest NVIDIA architectures - powering dense, large scale compute environments used for AI, machine learning, and next generation workloads. This is an opportunity to build expertise at the forefront of modern infrastructure, where reliability, scale, and performance matter every day. You'll collaborate with experienced engineers across a globally distributed organisation that values openness, inclusion, technical excellence, and continuous learning. We move quickly, solve meaningful challenges, and give people the space to make an impact. If you thrive in fast paced environments, enjoy working with advanced technology, and want to help shape the future of high performance compute, you'll find both challenge and opportunity here. Key Responsibilities First line customer support: Act as the initial point of contact for all incoming customer queries via ticketing systems, chat, or other support channels. Acknowledge issues promptly and set clear expectations for next steps. Incident triage and classification: Assess incoming incidents to determine severity, impact, and urgency. Correctly categorise, prioritise, and assign tickets in line with defined SLAs and support procedures. Initial investigation and basic troubleshooting: Perform first level diagnostics using runbooks, monitoring tools, and standard procedures to identify common issues, collect relevant logs, metrics, and configuration details, and resolve straightforward problems where possible. Accurate documentation: Ensure all incidents are thoroughly documented, including symptoms, customer impact, troubleshooting steps taken, and supporting evidence to enable efficient escalation. Escalation and handover: Escalate unresolved or complex incidents to L2/L3 support teams in a timely manner, providing clear summaries and all required diagnostic information. Participate in structured handovers to ensure continuity across support shifts. Customer communication: Maintain clear, professional, and empathetic communication with customers throughout the incident lifecycle, providing updates and ensuring a positive support experience. 24/7 support participation: Participate in Radiant's continuous "follow the sun" support model, ensuring effective handover of tickets between regions. Work outside standard business hours may be required, including being a part of an on call rota. This will be adequately compensated. Vendor coordination (as required): Support interactions with third party vendors by gathering information and following established processes when hardware replacements or external diagnostics are needed. Knowledge base contribution: Contribute to the creation and maintenance of support documentation, FAQs, and runbooks by capturing recurring issues and common resolutions. Continuous improvement: Participate in retrospectives and feedback sessions, helping to identify patterns, recurring issues, or process gaps that can improve support efficiency and customer satisfaction. Learning and development: Actively build foundational knowledge of cloud infrastructure, Linux systems, and AI/HPC technologies through training, mentoring, and hands on exposure. Qualifications Degree in Computer Science or a related STEM subject, or equivalent practical experience. 1-3+ years of experience in a customer facing technical support or service desk role. Basic knowledge of Linux operating systems and command line tools. Familiarity with cloud or datacenter environments is an advantage, but not required. Understanding of IT service management concepts (e.g. ticketing systems, SLAs, incident management). Strong communication skills with the ability to explain technical issues clearly to non expert users. Highly organised, detail oriented, and comfortable following structured processes. A positive, customer first mindset with the ability to stay calm and effective under pressure. Willingness to learn and grow in a fast moving, technically complex environment. Our Values Set the standard: Every single day, you spot opportunities to constructively shake things up. Inspire the change: There's no blueprint for the future. You'll embrace challenges and change. You're real and you're true to yourself: We cherish and celebrate diversity so you'll feel right at home whatever you are or who you're talking to, you treat everyone the same. Why Should You Join Us? What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. Here are just some of the great things you can expect from us: 25 days of annual leave A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together. Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day to day job. Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. Gympass subscription to a variety of gyms and wellbeing apps Participation in the company shares program Enhanced parental pay & leave
Working Pattern: Monday to Friday, 09:00-17:00 (early Friday finish at 16:00, workload permitting) Clearance: SC We are seeking a Senior Cyber Security Analyst to join the Security Operations Centre (SOC) at Computer Network Defence Ltd (CND). This is a key role within our Managed Security Services Provider (MSSP) environment, where you will lead on the analysis and response to security incidents across multiple client environments. Working closely with the SOC Team Lead, you will support day to day monitoring and investigation activities, engage directly with clients to communicate findings and trends, and contribute to the ongoing improvement of SOC processes and capabilities. You will also play an important role in mentoring junior analysts and helping to shape the future direction of our security services. Key Responsibilities Monitor, triage and investigate security alerts across multiple platforms Conduct in-depth incident analysis and support ongoing client investigations Act as deputy to the SOC Team Lead when required Review and assess escalated Tier 2 alerts for urgency and impact Deliver weekly and monthly reporting to clients and stakeholders Communicate security findings and trends directly to clients Support vulnerability management analysis and remediation efforts Lead false positive reduction and SIEM tuning activities Mentor and support development of Tier 1 and junior analysts Contribute to SOC process improvement and operational efficiency Participate in incident response activities as part of the wider team Lead internal SOC initiatives and projects where required Create and deliver presentations for clients and internal teams What We're Looking For Strong experience within a SOC or cyber security operations environment Proven ability to investigate and analyse complex security incidents Experience with SIEM platforms, threat intelligence, and security tooling Strong stakeholder and client communication skills Ability to mentor and develop junior team members Proactive approach to problem-solving and continuous improvement Good understanding of current cyber threats, tactics and trends Please note that we cannot sponsor visas to work in the UK.
09/06/2026
Full time
Working Pattern: Monday to Friday, 09:00-17:00 (early Friday finish at 16:00, workload permitting) Clearance: SC We are seeking a Senior Cyber Security Analyst to join the Security Operations Centre (SOC) at Computer Network Defence Ltd (CND). This is a key role within our Managed Security Services Provider (MSSP) environment, where you will lead on the analysis and response to security incidents across multiple client environments. Working closely with the SOC Team Lead, you will support day to day monitoring and investigation activities, engage directly with clients to communicate findings and trends, and contribute to the ongoing improvement of SOC processes and capabilities. You will also play an important role in mentoring junior analysts and helping to shape the future direction of our security services. Key Responsibilities Monitor, triage and investigate security alerts across multiple platforms Conduct in-depth incident analysis and support ongoing client investigations Act as deputy to the SOC Team Lead when required Review and assess escalated Tier 2 alerts for urgency and impact Deliver weekly and monthly reporting to clients and stakeholders Communicate security findings and trends directly to clients Support vulnerability management analysis and remediation efforts Lead false positive reduction and SIEM tuning activities Mentor and support development of Tier 1 and junior analysts Contribute to SOC process improvement and operational efficiency Participate in incident response activities as part of the wider team Lead internal SOC initiatives and projects where required Create and deliver presentations for clients and internal teams What We're Looking For Strong experience within a SOC or cyber security operations environment Proven ability to investigate and analyse complex security incidents Experience with SIEM platforms, threat intelligence, and security tooling Strong stakeholder and client communication skills Ability to mentor and develop junior team members Proactive approach to problem-solving and continuous improvement Good understanding of current cyber threats, tactics and trends Please note that we cannot sponsor visas to work in the UK.
Senior Systems Engineer (AWS) Lead the design and improvement of cloud-based systems, translating complex technical challenges into scalable, reliable solutions in AWS or similar environments. Key Responsibilities Monitor system health and proactively manage risks to performance, stability, and security Diagnose and resolve complex system and performance issues Design and implement system improvements, configurations, and automation Support change management processes and impact assessments Develop infrastructure as code and automation scripts Collaborate with cross functional teams and partners Share knowledge and support team development Improve monitoring, alerting, and reporting practices Support incident response and recovery readiness Contribute to scalability and capacity planning Apply security best practices Maintain clear documentation Skills & Experience Required Experience with cloud-based platforms and AWS services (e.g., EC2, S3, RDS, IAM, EKS) Familiarity with Linux/UNIX systems Experience with scripting or automation (Bash, Python) Understanding of DevOps and infrastructure as code practices Familiarity with Terraform, CloudFormation, or CI/CD pipelines Experience with monitoring tools (CloudWatch, New Relic) Knowledge of security, backup, and disaster recovery practices Strong problem solving and communication skills Experience supporting system reliability and incident management Interest in mentoring and knowledge sharing Benefits Generous holiday allowance with option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Share option scheme Travel season ticket loan Maternity, paternity and shared parental leave Access to emergency care for both the elderly and children RE CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Employee discounts via Perks at Work Equal Opportunity Employer We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
09/06/2026
Full time
Senior Systems Engineer (AWS) Lead the design and improvement of cloud-based systems, translating complex technical challenges into scalable, reliable solutions in AWS or similar environments. Key Responsibilities Monitor system health and proactively manage risks to performance, stability, and security Diagnose and resolve complex system and performance issues Design and implement system improvements, configurations, and automation Support change management processes and impact assessments Develop infrastructure as code and automation scripts Collaborate with cross functional teams and partners Share knowledge and support team development Improve monitoring, alerting, and reporting practices Support incident response and recovery readiness Contribute to scalability and capacity planning Apply security best practices Maintain clear documentation Skills & Experience Required Experience with cloud-based platforms and AWS services (e.g., EC2, S3, RDS, IAM, EKS) Familiarity with Linux/UNIX systems Experience with scripting or automation (Bash, Python) Understanding of DevOps and infrastructure as code practices Familiarity with Terraform, CloudFormation, or CI/CD pipelines Experience with monitoring tools (CloudWatch, New Relic) Knowledge of security, backup, and disaster recovery practices Strong problem solving and communication skills Experience supporting system reliability and incident management Interest in mentoring and knowledge sharing Benefits Generous holiday allowance with option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Share option scheme Travel season ticket loan Maternity, paternity and shared parental leave Access to emergency care for both the elderly and children RE CARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Employee discounts via Perks at Work Equal Opportunity Employer We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
