IT System Lead - Weston Super Mare Salary: £45,000 - £65,000 (basic) Start date: As soon as possible Responsibilities Own and manage the end to end IT estate across infrastructure, cloud, and endpoints. Define and enforce system standards, access controls, and configuration policies. Lead cyber security implementation aligned to frameworks such as ISO27001 and Cyber Essentials Plus. Manage network infrastructure including firewalls, VPNs, switching, and segmentation. Oversee Azure and Microsoft 365 environments, including identity, access, and device management. Support and standardise Windows/Linux and specialist development environments. Maintain controlled integration of external, contractor, and remote access. Maintain clear technical documentation and system visibility. Line manage and develop junior IT staff. Report on system health, risks, and improvement initiatives to senior leadership. Qualifications Significant experience in IT infrastructure/system leadership (SFIA Level 5+ or equivalent). Hands on expertise with Microsoft 365, networking, and enterprise IT systems. Experience with Azure (desirable) and Linux environments (beneficial). Knowledge of cyber security frameworks and secure system design. Ability to operate in structured, controlled, standards driven environments. Eligible for UK security clearance (SC level). We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. Senior Hardware Engineer - Inverness Salary: £60,000 - £70,000 (DOE) + bonuses Start date: As soon as possible Responsibilities Lead hardware design from concept through production handover. Design and prototype electronic circuits for test equipment. Validate and debug complex hardware systems. Collaborate with production to ensure smooth transition from design to manufacture. Mentor and support junior and graduate engineers. Qualifications Degree in Electronic/Electrical Engineering or related field. Strong experience in hardware product development and schematic capture. Proven experience taking designs from prototype to manufacture. Solid understanding of PCB layout principles, debugging, and fault finding. Proficiency in PCB layout tools and mentoring. Proactive, organised, with a passion for innovation. We welcome applications from all suitable candidates. Master Data Lead - Poole Salary: £40,000 - £43,000 (plus profit share) Start date: As soon as possible Responsibilities Lead MDM, PIM and ERP strategy and governance. Define data strategy and govern standards for product data lifecycle. Serve as functional lead for Perfion (PIM) and ERP systems. Partner with procurement and category teams to ensure data accuracy and compliance. Qualifications Expertise in PIM and Master Data Management (MDM). Advanced ERP and analytical skills. Background in FMCG or wholesale distribution. Strong analytical thinker with eye for detail. Ability to communicate complex attributes into scalable data structures. We welcome applications from all suitable candidates. 3rd Level Treasury Systems Support - London Salary: £80,000 - £100,000 (hybrid 3 days in office) Start date: As soon as possible Responsibilities Provide advanced technical and functional support for the FIS Integrity Treasury system. Investigate and resolve complex incidents, manage service requests from 1st/2nd line teams. Perform system performance monitoring, configuration changes, and patch management. Coordinate application upgrades and support integrations with finance and banking systems. Document solutions and procedures, contribute to continuous improvement. Configure and maintain FIS Integrity workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Maintain technical documentation and configuration baseline. Diagnose high severity issues, perform cross system root cause analysis. Prepare regression testing scope based on Treasury risk and process criticality. Ensure release execution meets governance, audit, and SaaS requirements. Maintain configuration standards and segregation of duties controls. Support internal and external audits with configuration evidence. Qualifications 1-2 years' experience in 2nd/3rd line support for FIS Integrity. Strong configuration, data model, and integration experience (APIs, SWIFT, SFTP, ERP). Advanced SQL capability. Solid treasury domain knowledge and financial analysis skills. Proficiency in troubleshooting, root cause analysis, and process improvement. Experience in a 3rd line or application support role within financial services. Strong communication skills and ability to collaborate with technical teams and business users. Organised, detail oriented approach to manage incidents and change requests. Bachelor's degree in finance, accounting, information systems, or equivalent. Vendor certifications preferred. We welcome applications from all suitable candidates. IT Technician - Manchester Salary: Up to £30,000 (dependent on experience) Start date: As soon as possible Responsibilities Administration of in house software and desktop support (Windows 10). Support of printers, scanners, peripherals, mobile phones, and telecoms system. Maintain asset register and support security systems linked to the IT network. Assist with security investigations and incident escalation. Provide occasional travel to branch office (Liverpool) as required. Qualifications Minimum 12 months experience in IT support. Knowledge of Windows operating systems and common troubleshooting. Understanding of network infrastructure and computer hardware. Analytical and problem solving skills. Prior experience with Proclaim case management system is a distinct advantage. Experience with IP telephone systems (e.g. RingCentral) desirable. Good communication skills and ability to deal with external contractors. We welcome applications from all suitable candidates. Cyber Security Analyst - Bracknell Duration: 6 months (24/7 shift), 4 week rotation, 3 shift cycles Start date: As soon as possible Responsibilities Oversee shift security operators providing monitoring services. Investigate potential threats using SIEM tooling. Monitor SIEM tools for faults and performance. Maintain confidentiality, integrity, and availability of services. Escalate potential threats and coordinate incident response. Qualifications Experience in cyber security and technical leadership. Strong communication and technical skills in networking or servers. Eligible for UK security clearance (expected 18 weeks). We welcome applications from all individuals, regardless of background or identity. Software Developer - Blackburn Salary: £42,000 - £55,000 (plus benefits) Start date: As soon as possible Responsibilities Develop software in Java using Spring Boot and Hibernate. Work with MySQL, PostgreSQL, and Git version control. Collaborate with team on tickets, code reviews, and design solutions. Mentor junior engineers and contribute to product architecture. Office based Monday to Friday (8:30-17:00). Qualifications Experience with full software development lifecycle in commercial environment. Strong Java skills with Spring Boot and Hibernate frameworks. Proficiency with relational databases and Git. Experience with C# or Java unit testing frameworks (Jenkins, JUnit) is advantageous. Solid understanding of object oriented design and patterns. We welcome applications from all suitable candidates. Sales Executive (ITSM/MSP) - Reading Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + benefits Start date: As soon as possible Responsibilities New business development through outbound prospecting and campaigns. Full sales cycle from engagement to close and handover. Grow existing accounts via upsell and cross sell. Act as trusted advisor on ITSM improvement and transformation. Forecast targets and maintain accurate CRM data. Qualifications Proven track record in ITSM solution sales or MSP background. Experience in B2B sales and account development. Strong commercial awareness, negotiation, and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. We welcome applications from all suitable candidates. Pega Senior Certified System Architect - Westminster Duration: 3 months Start date: As soon as possible Responsibilities Develop and implement Pega applications based on business requirements. Perform functional testing of Pega applications. Debug Pega applications using OOTB tools (tracer, logs). Participate in design discussions, unit and integration testing. . click apply for full job details
13/06/2026
Full time
IT System Lead - Weston Super Mare Salary: £45,000 - £65,000 (basic) Start date: As soon as possible Responsibilities Own and manage the end to end IT estate across infrastructure, cloud, and endpoints. Define and enforce system standards, access controls, and configuration policies. Lead cyber security implementation aligned to frameworks such as ISO27001 and Cyber Essentials Plus. Manage network infrastructure including firewalls, VPNs, switching, and segmentation. Oversee Azure and Microsoft 365 environments, including identity, access, and device management. Support and standardise Windows/Linux and specialist development environments. Maintain controlled integration of external, contractor, and remote access. Maintain clear technical documentation and system visibility. Line manage and develop junior IT staff. Report on system health, risks, and improvement initiatives to senior leadership. Qualifications Significant experience in IT infrastructure/system leadership (SFIA Level 5+ or equivalent). Hands on expertise with Microsoft 365, networking, and enterprise IT systems. Experience with Azure (desirable) and Linux environments (beneficial). Knowledge of cyber security frameworks and secure system design. Ability to operate in structured, controlled, standards driven environments. Eligible for UK security clearance (SC level). We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. Senior Hardware Engineer - Inverness Salary: £60,000 - £70,000 (DOE) + bonuses Start date: As soon as possible Responsibilities Lead hardware design from concept through production handover. Design and prototype electronic circuits for test equipment. Validate and debug complex hardware systems. Collaborate with production to ensure smooth transition from design to manufacture. Mentor and support junior and graduate engineers. Qualifications Degree in Electronic/Electrical Engineering or related field. Strong experience in hardware product development and schematic capture. Proven experience taking designs from prototype to manufacture. Solid understanding of PCB layout principles, debugging, and fault finding. Proficiency in PCB layout tools and mentoring. Proactive, organised, with a passion for innovation. We welcome applications from all suitable candidates. Master Data Lead - Poole Salary: £40,000 - £43,000 (plus profit share) Start date: As soon as possible Responsibilities Lead MDM, PIM and ERP strategy and governance. Define data strategy and govern standards for product data lifecycle. Serve as functional lead for Perfion (PIM) and ERP systems. Partner with procurement and category teams to ensure data accuracy and compliance. Qualifications Expertise in PIM and Master Data Management (MDM). Advanced ERP and analytical skills. Background in FMCG or wholesale distribution. Strong analytical thinker with eye for detail. Ability to communicate complex attributes into scalable data structures. We welcome applications from all suitable candidates. 3rd Level Treasury Systems Support - London Salary: £80,000 - £100,000 (hybrid 3 days in office) Start date: As soon as possible Responsibilities Provide advanced technical and functional support for the FIS Integrity Treasury system. Investigate and resolve complex incidents, manage service requests from 1st/2nd line teams. Perform system performance monitoring, configuration changes, and patch management. Coordinate application upgrades and support integrations with finance and banking systems. Document solutions and procedures, contribute to continuous improvement. Configure and maintain FIS Integrity workflows, parameters, and reference data. Manage integration architecture across banks, trading platforms, ERP, and market data providers. Maintain technical documentation and configuration baseline. Diagnose high severity issues, perform cross system root cause analysis. Prepare regression testing scope based on Treasury risk and process criticality. Ensure release execution meets governance, audit, and SaaS requirements. Maintain configuration standards and segregation of duties controls. Support internal and external audits with configuration evidence. Qualifications 1-2 years' experience in 2nd/3rd line support for FIS Integrity. Strong configuration, data model, and integration experience (APIs, SWIFT, SFTP, ERP). Advanced SQL capability. Solid treasury domain knowledge and financial analysis skills. Proficiency in troubleshooting, root cause analysis, and process improvement. Experience in a 3rd line or application support role within financial services. Strong communication skills and ability to collaborate with technical teams and business users. Organised, detail oriented approach to manage incidents and change requests. Bachelor's degree in finance, accounting, information systems, or equivalent. Vendor certifications preferred. We welcome applications from all suitable candidates. IT Technician - Manchester Salary: Up to £30,000 (dependent on experience) Start date: As soon as possible Responsibilities Administration of in house software and desktop support (Windows 10). Support of printers, scanners, peripherals, mobile phones, and telecoms system. Maintain asset register and support security systems linked to the IT network. Assist with security investigations and incident escalation. Provide occasional travel to branch office (Liverpool) as required. Qualifications Minimum 12 months experience in IT support. Knowledge of Windows operating systems and common troubleshooting. Understanding of network infrastructure and computer hardware. Analytical and problem solving skills. Prior experience with Proclaim case management system is a distinct advantage. Experience with IP telephone systems (e.g. RingCentral) desirable. Good communication skills and ability to deal with external contractors. We welcome applications from all suitable candidates. Cyber Security Analyst - Bracknell Duration: 6 months (24/7 shift), 4 week rotation, 3 shift cycles Start date: As soon as possible Responsibilities Oversee shift security operators providing monitoring services. Investigate potential threats using SIEM tooling. Monitor SIEM tools for faults and performance. Maintain confidentiality, integrity, and availability of services. Escalate potential threats and coordinate incident response. Qualifications Experience in cyber security and technical leadership. Strong communication and technical skills in networking or servers. Eligible for UK security clearance (expected 18 weeks). We welcome applications from all individuals, regardless of background or identity. Software Developer - Blackburn Salary: £42,000 - £55,000 (plus benefits) Start date: As soon as possible Responsibilities Develop software in Java using Spring Boot and Hibernate. Work with MySQL, PostgreSQL, and Git version control. Collaborate with team on tickets, code reviews, and design solutions. Mentor junior engineers and contribute to product architecture. Office based Monday to Friday (8:30-17:00). Qualifications Experience with full software development lifecycle in commercial environment. Strong Java skills with Spring Boot and Hibernate frameworks. Proficiency with relational databases and Git. Experience with C# or Java unit testing frameworks (Jenkins, JUnit) is advantageous. Solid understanding of object oriented design and patterns. We welcome applications from all suitable candidates. Sales Executive (ITSM/MSP) - Reading Salary: £40,000 - £50,000 (OTE £80,000 - £100,000) + benefits Start date: As soon as possible Responsibilities New business development through outbound prospecting and campaigns. Full sales cycle from engagement to close and handover. Grow existing accounts via upsell and cross sell. Act as trusted advisor on ITSM improvement and transformation. Forecast targets and maintain accurate CRM data. Qualifications Proven track record in ITSM solution sales or MSP background. Experience in B2B sales and account development. Strong commercial awareness, negotiation, and relationship skills. Knowledge of ITSM frameworks such as ITIL or SIAM. We welcome applications from all suitable candidates. Pega Senior Certified System Architect - Westminster Duration: 3 months Start date: As soon as possible Responsibilities Develop and implement Pega applications based on business requirements. Perform functional testing of Pega applications. Debug Pega applications using OOTB tools (tracer, logs). Participate in design discussions, unit and integration testing. . click apply for full job details
IT Support Engineer - Stonehouse, Gloucestershire Are you an experienced IT support professional with strong Microsoft 365 expertise? If so, read on. What We Can Offer You Competitive salary package Agile working arrangements Regular personal development reviews Structured career development pathway Investment in professional qualifications and training Mentoring and coaching programmes Opportunity to work on high profile projects Inclusive and supportive work environment Active EDI networks and initiatives Role Overview As an IT Support Engineer you will support and maintain our Microsoft 365 environment, ensuring reliable, secure and efficient IT services that enable colleagues across the business to work effectively. You will take responsibility for the support and maintenance of our SharePoint, Teams and Azure platforms, ensuring they continue to meet operational requirements while delivering a high quality experience for our users. Working closely with colleagues throughout the business, you will resolve technical issues, maintain system performance and security, and support the ongoing development of solutions that improve efficiency and streamline day to day operations. Responsibilities Develop and maintain Power Automate workflows Monitor IT systems and network performance using Microsoft 365, Purview and Defender tools Create and maintain user guides, technical documentation and knowledge base articles Support employee onboarding and off boarding activities Ensure compliance with IT policies, security protocols and data protection requirements Provide onsite IT support across our UK office locations Qualifications Proven experience developing and maintaining Microsoft Power Automate workflows Practical experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment Strong, proven experience in IT support, systems administration and Microsoft 365 administration Experience administering Active Directory, Microsoft Entra ID, Intune management and access management Experience working within ITIL aligned IT service management environments Strong knowledge of hardware diagnostics and troubleshooting Solid understanding of IT security principles, cybersecurity best practices and data protection requirements Excellent customer service skills with a professional, patient and user focused approach A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other organisations may call this role IT Support Analyst, Microsoft 365 Support Engineer, Infrastructure Support Engineer, Service Desk Engineer, or Technical Support Engineer. Webrecruit and Allan Webb Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
13/06/2026
Full time
IT Support Engineer - Stonehouse, Gloucestershire Are you an experienced IT support professional with strong Microsoft 365 expertise? If so, read on. What We Can Offer You Competitive salary package Agile working arrangements Regular personal development reviews Structured career development pathway Investment in professional qualifications and training Mentoring and coaching programmes Opportunity to work on high profile projects Inclusive and supportive work environment Active EDI networks and initiatives Role Overview As an IT Support Engineer you will support and maintain our Microsoft 365 environment, ensuring reliable, secure and efficient IT services that enable colleagues across the business to work effectively. You will take responsibility for the support and maintenance of our SharePoint, Teams and Azure platforms, ensuring they continue to meet operational requirements while delivering a high quality experience for our users. Working closely with colleagues throughout the business, you will resolve technical issues, maintain system performance and security, and support the ongoing development of solutions that improve efficiency and streamline day to day operations. Responsibilities Develop and maintain Power Automate workflows Monitor IT systems and network performance using Microsoft 365, Purview and Defender tools Create and maintain user guides, technical documentation and knowledge base articles Support employee onboarding and off boarding activities Ensure compliance with IT policies, security protocols and data protection requirements Provide onsite IT support across our UK office locations Qualifications Proven experience developing and maintaining Microsoft Power Automate workflows Practical experience administering Microsoft SharePoint and Microsoft Teams in an enterprise environment Strong, proven experience in IT support, systems administration and Microsoft 365 administration Experience administering Active Directory, Microsoft Entra ID, Intune management and access management Experience working within ITIL aligned IT service management environments Strong knowledge of hardware diagnostics and troubleshooting Solid understanding of IT security principles, cybersecurity best practices and data protection requirements Excellent customer service skills with a professional, patient and user focused approach A full, valid driving licence with the ability to travel throughout the UK Please note, successful applicants will be required to be security cleared prior to appointment. Other organisations may call this role IT Support Analyst, Microsoft 365 Support Engineer, Infrastructure Support Engineer, Service Desk Engineer, or Technical Support Engineer. Webrecruit and Allan Webb Ltd are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Service Desk Engineer & Coordinator - Bracknell Office Based Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below - call us. Role A 1st Line Service Desk Analyst acts as the Single Point of Contact (SPOC) for all Incidents, Service Requests, and Events relating to electronic security systems. Operating within a Service Desk framework, the role ensures issues are logged, prioritised, resolved, or escalated in line with agreed Service Level Agreements (SLAs). About Us Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest level security clearances. Act as the Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business' activities Strive to maximise personal development and performance and take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Experience in a Service Desk or Helpdesk environment Working knowledge of ITIL Incident Management and Request Fulfilment Excellent communication and customer service skills Basic technical knowledge of electronic security systems Understanding of Windows operating systems Technical knowledge of TCP/IP and remote connection tools Strong attention to detail and process adherence Ability to prioritise workload and work to SLAs Professional, reliable, and security conscious Your Profile Personal Qualities Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance Working as part of a team Good written and spoken English Commercially aware Competencies for Success SLA compliance for response and resolution Accuracy of incident logging and categorisation Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive - Have a desire to learn/research, and develop personally and professionally Contact Us Contact us: To express an interest in this role please send your CV and a covering letter to . This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
13/06/2026
Full time
Service Desk Engineer & Coordinator - Bracknell Office Based Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward thinking companies in the security and lone worker industry? If your skills, ambition, and ethos match our values below - call us. Role A 1st Line Service Desk Analyst acts as the Single Point of Contact (SPOC) for all Incidents, Service Requests, and Events relating to electronic security systems. Operating within a Service Desk framework, the role ensures issues are logged, prioritised, resolved, or escalated in line with agreed Service Level Agreements (SLAs). About Us Reliance High-Tech is the UK's largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest level security clearances. Act as the Single Point of Contact (SPOC) for electronic security service issues Log, categorise, and prioritise Incidents, Service Requests, and Events Provide first line Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business' activities Strive to maximise personal development and performance and take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Experience in a Service Desk or Helpdesk environment Working knowledge of ITIL Incident Management and Request Fulfilment Excellent communication and customer service skills Basic technical knowledge of electronic security systems Understanding of Windows operating systems Technical knowledge of TCP/IP and remote connection tools Strong attention to detail and process adherence Ability to prioritise workload and work to SLAs Professional, reliable, and security conscious Your Profile Personal Qualities Permit to Work Ability to complete full personal security screening Ability to complete SC level clearance Working as part of a team Good written and spoken English Commercially aware Competencies for Success SLA compliance for response and resolution Accuracy of incident logging and categorisation Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive - Have a desire to learn/research, and develop personally and professionally Contact Us Contact us: To express an interest in this role please send your CV and a covering letter to . This must include your home location. All job candidates will be screened to BS7858 standards to meet Reliance High Tech's / Reliance Protects vetting standards. Thank you for your interest in joining our team. If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time. We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Broughton Group is looking for a dedicated 1st Line Support / Service Desk Analyst / IT Support in Wakefield. You will provide end user support while working in a hybrid model. Candidates must be eligible for SC Clearance. The role requires strong communication skills, troubleshooting abilities, and a willingness to upskill for career growth. Previous experience as a valuable team member will be advantageous. Join us and invest in your future!
13/06/2026
Full time
Broughton Group is looking for a dedicated 1st Line Support / Service Desk Analyst / IT Support in Wakefield. You will provide end user support while working in a hybrid model. Candidates must be eligible for SC Clearance. The role requires strong communication skills, troubleshooting abilities, and a willingness to upskill for career growth. Previous experience as a valuable team member will be advantageous. Join us and invest in your future!
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
13/06/2026
Full time
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. JBRP1_UKTJ
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
13/06/2026
Full time
Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
13/06/2026
Contractor
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to 250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: Troubleshooting and resolving hardware and software issues across desktop environments. Supporting Windows 10 platforms, including configuration and support for mobile devices. Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. Maintaining operational and technical documentation to high standards. Collaborating with third-line teams to support server and network infrastructure. Providing excellent customer service and clear communication to end users. Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: Experience working in a service delivery environment with a focus on desktop support. Strong knowledge of ITIL processes and second-line support practices. Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. Strong organisational skills with the ability to prioritise effectively and work to deadlines. Security clearance to MoD SC level, with the ability to attain higher clearances if required. Willingness to travel between sites as needed. Qualifications & Certifications: Proven experience in desktop support and service management. Knowledge of ITIL frameworks. Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
12/06/2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills , and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso dont delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: . Troubleshooting and resolving hardware and software issues across desktop environments. . Supporting Windows 10 platforms, including configuration and support for mobile devices. . Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. . Maintaining operational and technical documentation to high standards. . Collaborating with third-line teams to support server and network infrastructure. . Providing excellent customer service and clear communication to end users. . Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: . Experience working in a service delivery environment with a focus on desktop support. . Strong knowledge of ITIL processes and second-line support practices. . Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. . Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. . Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. . Strong organisational skills with the ability to prioritise effectively and work to deadlines. . Security clearance to MoD SC level, with the ability to attain higher clearances if required. . Willingness to travel between sites as needed. Qualifications & Certifications: . Proven experience in desktop support and service management. . Knowledge of ITIL frameworks. . Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
12/06/2026
Contractor
Job Title: SC Cleared Desktop Support Analyst Location: Remote/Bristol Duration: 3 months with possible extension Rate: Up to £250 per day via an approved umbrella company Must be willing and eligible to go through the SC Clearance process Are you passionate about delivering exceptional IT support and eager to work in a dynamic environment? Our client, a reputable organisation, is hiring for a Desktop Support Analyst to join their team in Bristol. This is a fantastic opportunity to utilise your technical skills and provide vital second-line support across multiple sites. What you'll be doing: . Troubleshooting and resolving hardware and software issues across desktop environments. . Supporting Windows 10 platforms, including configuration and support for mobile devices. . Managing support requests via service desk tools, ensuring timely resolution within agreed SLAs. . Maintaining operational and technical documentation to high standards. . Collaborating with third-line teams to support server and network infrastructure. . Providing excellent customer service and clear communication to end users. . Assisting with fault management, equipment swaps, and request fulfilment. What you'll bring: . Experience working in a service delivery environment with a focus on desktop support. . Strong knowledge of ITIL processes and second-line support practices. . Proficiency in supporting Windows 10, printers, LAN, videoconferencing, and telecommunications systems. . Ability to troubleshoot complex technical issues and liaise effectively with third-line teams. . Excellent communication skills, customer-focused attitude, and a flexible, can-do approach. . Strong organisational skills with the ability to prioritise effectively and work to deadlines. . Security clearance to MoD SC level, with the ability to attain higher clearances if required. . Willingness to travel between sites as needed. Qualifications & Certifications: . Proven experience in desktop support and service management. . Knowledge of ITIL frameworks. . Relevant technical certifications are advantageous. This role offers a supportive environment where your expertise will make a real impact. If you're ready to take on a new challenge and thrive in a collaborative team, apply now to join a forward-thinking organisation committed to excellence. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Python Desk Developer London- (Hybrid) £950pd - £1000pd emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. emagine consulting is seeking a Payments Business Analyst with experience in regulated financial services, ideally with exposure to Private Banking and Wealth Management environments. The Desk Developer will design and implement trading, risk, and pricing tools in close collaboration with trading teams, particularly focusing on E FXO. This position aims to enhance trading workflows and ensure effective risk management. Main Responsibilities Develop trading, risk, and pricing tools in collaboration with trading teams. Utilize VBA and Python for model and tool development. Collaborate with the Quartz central risk development teams for risk-focused elements. Create APIs for existing tools and systems. Work with parallel teams on broader initiatives. Provide occasional support to other desks. Key Requirements Strong Python skills. Experience in a Front Office trading environment. Model creation and development expertise. Full stack development experience (preferred). Familiarity with FX experience (ideal, but cross-asset experience valued). Our people The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle. Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin
12/06/2026
Contractor
Python Desk Developer London- (Hybrid) £950pd - £1000pd emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. emagine consulting is seeking a Payments Business Analyst with experience in regulated financial services, ideally with exposure to Private Banking and Wealth Management environments. The Desk Developer will design and implement trading, risk, and pricing tools in close collaboration with trading teams, particularly focusing on E FXO. This position aims to enhance trading workflows and ensure effective risk management. Main Responsibilities Develop trading, risk, and pricing tools in collaboration with trading teams. Utilize VBA and Python for model and tool development. Collaborate with the Quartz central risk development teams for risk-focused elements. Create APIs for existing tools and systems. Work with parallel teams on broader initiatives. Provide occasional support to other desks. Key Requirements Strong Python skills. Experience in a Front Office trading environment. Model creation and development expertise. Full stack development experience (preferred). Familiarity with FX experience (ideal, but cross-asset experience valued). Our people The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project life cycle. Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
12/06/2026
Contractor
Service Desk Analyst - Sutton - 3 Month Contract (Inside IR35) We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 3 month contract in Sutton. Responsibilities Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat. Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones. Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace. Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly. Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background. Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas. Set up new user accounts and provide initial IT onboarding and training for new starters. Configure and distribute equipment, including laptops, phones, and peripherals. Troubleshoot software and hardware issues for business-critical applications. Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary. Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly. If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco Switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso don't delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
12/06/2026
Full time
2nd Line IT Support Analyst My global client is looking for an experienced 2nd Line IT Analyst to join their IT support team based in Cornwall. You will provide both hardware & software support for as well as basic network support within an ITIL environment. Essential Skills 2ND line IT support - Face to face and remote Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues Microsoft Intune for endpoint management and troubleshooting. Laptop, desktop, smartphones, tablets and printer hardware fundamentals. On site basic IT network support ITSM Remedy or ServiceNow Support Tool. Used to working in an ITIL environment Knowledge of Cisco Switches (desirable) Good communicator My client is looking for someone to start ASAP so if you have the required skills, and looking for your next 2nd Line IT Support role then get in touch to find out more. I have interview slots ready to be filled dso don't delay and apply now to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team s knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. . click apply for full job details
12/06/2026
Full time
The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team s knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. . click apply for full job details
1st Line Support / Service Desk Analyst / IT Support Based in Wakefield - Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Group Policy SCCM Willing and proactive in upskilling yourself Successful 1st Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now - we are waiting to invest in your career!
12/06/2026
Full time
1st Line Support / Service Desk Analyst / IT Support Based in Wakefield - Mon Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Group Policy SCCM Willing and proactive in upskilling yourself Successful 1st Line Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any 1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now - we are waiting to invest in your career!
Picture More Ltd in Manchester is looking for a Deskside Support Analyst to provide 2nd line support across hardware and software. You'll be responsible for troubleshooting AV technology, managing service requests, and ensuring excellent communication at all levels. The ideal candidate has prior IT support experience in a professional services environment and a customer-focused approach. This is a fully onsite role offering a salary ranging from £28,000 to £35,000.
12/06/2026
Full time
Picture More Ltd in Manchester is looking for a Deskside Support Analyst to provide 2nd line support across hardware and software. You'll be responsible for troubleshooting AV technology, managing service requests, and ensuring excellent communication at all levels. The ideal candidate has prior IT support experience in a professional services environment and a customer-focused approach. This is a fully onsite role offering a salary ranging from £28,000 to £35,000.
This role sits in BX within the CIO Strategy team, reporting into the Head of CIO Strategy. As a Quantitative Analyst (VP) within the CIO Strategy team you will play a pivotal role in designing and implementing advanced quantitative models that underpin our investment strategy. You will collaborate closely with senior stakeholders to provide actionable insights that guide portfolio decisions, resource allocation, and performance evaluation. Key Accountabilities The successful candidate will be accountable for the following key objectives: 1. Developing quantitative models in Python Portfolio construction and optimisation models that are entity aware and consider expected returns, risk and resource constraints (e.g. balance sheet, RWAs, market risk limits, credit risk limits, LCR and funding costs) Strategy and market timing models e.g. Regime analysis, seasonality, RV, momentum, duration signal Maintaining and developing highly mapped trade level data to create useful MI e.g. exposure reporting, risk reporting, financial metrics (e.g. RoRWA, RoE), liquidity and capital utilisation 2. Risk and PV Analysis Creating live risk and PV views Creating tools to decompose PV/OCI Performing risk, volatility and correlation analysis to create advanced risk metrics 3. Portfolio Sensitivity Analysis Developing and performing risk management analysis (e.g. scenario modelling, monte-carlo simulation) Developing tail hedging tools and proposing risk mitigating hedge packages (e.g. swaptions, invoice spreads) 4. Carry and OCI Forecasting Developing models that forecast each component of carry (coupon, funding, swap and pull-to-par) Developing OCI forecast models Total return analysis and decomposition Analysing forward CET1 impact from carry and OCI forecasts Person Specification A strong quantitative and analytical skillset is essential, demonstrated with an advanced degree in quantitative finance, mathematics, statistics, economics, engineering or a related field and relevant work experience Expert in Python for data analysis, time-series analysis, optimisation techniques and automation. Understanding of data structures & algorithms, object-oriented programming and various libraries (e.g. NumPy, SciPy, Matplotlib, Seaborn, scikit-learn) Deep knowledge of quantitative finance, portfolio theory and risk management Direct experience in Fixed Income, Rates with a strong interest in financial markets, economics and politics Trade execution experience across fixed income is not essential Strong stakeholder management skills and ability to work collaboratively across entity TFIs and senior management in a fast-paced environment Essential Skills/Basic Qualifications Undergraduate or equivalent degree in a quantitative subject (e.g. Mathematics, Econometrics, Mathematical/Quantitative Finance, Economics, Physics, Engineering) Expert in Python Strong quantitative skills Knowledge of portfolio theory Strong interest in macroeconomics and politics Desirable Skills/Preferred Qualifications Understanding of Barclays risk systems Technical knowledge across fixed income products and derivatives Stakeholder Management and Leadership Builds and grows internal networks to better understand Investment teams' requirements and each entities' unique financial position regarding capital, liquidity and funding Builds and grows external networks to better understand market and economic developments to provide better allocation decisions, discover new investment opportunities and provide more insightful output for the CIO Openly shares knowledge and expertise to help deliver tangible progress at the individual and team development level Participates actively in the firm's Citizenship programme, taking into account the needs of all our stakeholders and making decisions which, in the short and long-term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate. Decision-making and Problem Solving Contributes to projects and change management to improve desk processes, regulatory remediation, or product portfolio development and expansion. Provides guidance and direction to other colleagues as part of this process. Understands where the desk fits at firm level and leverages this understanding to suggest improvements to on-desk processes and improve governance and control structures. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well-tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
12/06/2026
Full time
This role sits in BX within the CIO Strategy team, reporting into the Head of CIO Strategy. As a Quantitative Analyst (VP) within the CIO Strategy team you will play a pivotal role in designing and implementing advanced quantitative models that underpin our investment strategy. You will collaborate closely with senior stakeholders to provide actionable insights that guide portfolio decisions, resource allocation, and performance evaluation. Key Accountabilities The successful candidate will be accountable for the following key objectives: 1. Developing quantitative models in Python Portfolio construction and optimisation models that are entity aware and consider expected returns, risk and resource constraints (e.g. balance sheet, RWAs, market risk limits, credit risk limits, LCR and funding costs) Strategy and market timing models e.g. Regime analysis, seasonality, RV, momentum, duration signal Maintaining and developing highly mapped trade level data to create useful MI e.g. exposure reporting, risk reporting, financial metrics (e.g. RoRWA, RoE), liquidity and capital utilisation 2. Risk and PV Analysis Creating live risk and PV views Creating tools to decompose PV/OCI Performing risk, volatility and correlation analysis to create advanced risk metrics 3. Portfolio Sensitivity Analysis Developing and performing risk management analysis (e.g. scenario modelling, monte-carlo simulation) Developing tail hedging tools and proposing risk mitigating hedge packages (e.g. swaptions, invoice spreads) 4. Carry and OCI Forecasting Developing models that forecast each component of carry (coupon, funding, swap and pull-to-par) Developing OCI forecast models Total return analysis and decomposition Analysing forward CET1 impact from carry and OCI forecasts Person Specification A strong quantitative and analytical skillset is essential, demonstrated with an advanced degree in quantitative finance, mathematics, statistics, economics, engineering or a related field and relevant work experience Expert in Python for data analysis, time-series analysis, optimisation techniques and automation. Understanding of data structures & algorithms, object-oriented programming and various libraries (e.g. NumPy, SciPy, Matplotlib, Seaborn, scikit-learn) Deep knowledge of quantitative finance, portfolio theory and risk management Direct experience in Fixed Income, Rates with a strong interest in financial markets, economics and politics Trade execution experience across fixed income is not essential Strong stakeholder management skills and ability to work collaboratively across entity TFIs and senior management in a fast-paced environment Essential Skills/Basic Qualifications Undergraduate or equivalent degree in a quantitative subject (e.g. Mathematics, Econometrics, Mathematical/Quantitative Finance, Economics, Physics, Engineering) Expert in Python Strong quantitative skills Knowledge of portfolio theory Strong interest in macroeconomics and politics Desirable Skills/Preferred Qualifications Understanding of Barclays risk systems Technical knowledge across fixed income products and derivatives Stakeholder Management and Leadership Builds and grows internal networks to better understand Investment teams' requirements and each entities' unique financial position regarding capital, liquidity and funding Builds and grows external networks to better understand market and economic developments to provide better allocation decisions, discover new investment opportunities and provide more insightful output for the CIO Openly shares knowledge and expertise to help deliver tangible progress at the individual and team development level Participates actively in the firm's Citizenship programme, taking into account the needs of all our stakeholders and making decisions which, in the short and long-term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate. Decision-making and Problem Solving Contributes to projects and change management to improve desk processes, regulatory remediation, or product portfolio development and expansion. Provides guidance and direction to other colleagues as part of this process. Understands where the desk fits at firm level and leverages this understanding to suggest improvements to on-desk processes and improve governance and control structures. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. Purpose of the role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well-tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and elevate breaches of policies/procedures. If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Purpose of the Role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making. Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well-tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalations of breaches of policies/procedures. If managing a team, they define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. This role sits in BX within the CIO Strategy team, reporting into the Head of CIO Strategy. As a Quantitative Analyst (VP) within the CIO Strategy team you will play a pivotal role in designing and implementing advanced quantitative models that underpin our investment strategy. You will collaborate closely with senior stakeholders to provide actionable insights that guide portfolio decisions, resource allocation, and performance evaluation. Key Accountabilities Developing quantitative models in Python - Portfolio construction and optimisation models that are entity aware and consider expected returns, risk and resource constraints (e.g. balance sheet, RWAs, market risk limits, credit risk limits, LCR and funding costs); Strategy and market timing models (e.g. Regime analysis, seasonality, RV, momentum, duration signal); Maintaining and developing highly mapped trade level data to create useful MI (e.g. exposure reporting, risk reporting, financial metrics such as RoRWA, RoE), liquidity and capital utilisation. Risk and PV Analysis - Creating live risk and PV views; Creating tools to decompose PV/OCI; Performing risk, volatility and correlation analysis to create advanced risk metrics. Portfolio Sensitivity Analysis - Developing and performing risk management analysis (e.g. scenario modelling, monte carlo simulation); Developing tail hedging tools and proposing risk mitigating hedge packages (e.g. swaptions, invoice spreads). Carry and OCI Forecasting - Developing models that forecast each component of carry (coupon, funding, swap and pull to par); Developing OCI forecast models; Total return analysis and decomposition; Analysing forward CET1 impact from carry and OCI forecasts; Person Specification. Person Specification A strong quantitative and analytical skillset is essential, demonstrated with an advanced degree in quantitative finance, mathematics, statistics, economics, engineering or a related field and relevant work experience. Expert in Python for data analysis, time series analysis, optimisation techniques and automation. Understanding of data structures & algorithms, object oriented programming and various libraries (e.g. NumPy, SciPy, Matplotlib, Seaborn, scikit learn). Deep knowledge of quantitative finance, portfolio theory and risk management. Direct experience in Fixed Income, Rates with a strong interest in financial markets, economics and politics. Trade execution experience across fixed income is not essential. Strong stakeholder management skills and ability to work collaboratively across entity TFIs and senior management in a fast paced environment. Essential Skills / Basic Qualifications Undergraduate or equivalent degree in a quantitative subject (e.g. Mathematics, Econometrics, Mathematical/Quantitative Finance, Economics, Physics, Engineering). Expert in Python. Strong quantitative skills. Knowledge of portfolio theory. Strong interest in macroeconomics and politics. Desirable Skills / Preferred Qualifications Understanding of Barclays risk systems. Technical knowledge across fixed income products and derivatives. Stakeholder Management and Leadership. Builds and grows internal networks to better understand Investment teams' requirements and each entities' unique financial position regarding capital, liquidity and funding. Builds and grows external networks to better understand market and economic developments to provide better allocation decisions, discover new investment opportunities and provide more insightful output for the CIO. Openly shares knowledge and expertise to help deliver tangible progress at the individual and team development level. Participates actively in the firm's Citizenship programme, taking into account the needs of all our stakeholders and making decisions which, in the short and long term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate. Decision making and Problem Solving Contributes to projects and change management to improve desk processes, regulatory remediation, or product portfolio development and expansion. Provides guidance and direction to other colleagues as part of this process. Understands where the desk fits at firm level and leverages this understanding to suggest improvements to on desk processes and improve governance and control structures.
12/06/2026
Full time
Purpose of the Role To design, develop, implement, and support mathematical, statistical, and machine learning models and analytics used in business decision-making. Accountabilities Design analytics and modelling solutions to complex business problems using domain expertise. Collaboration with technology to specify any dependencies required for analytical solutions, such as data, development environments and tools. Development of high performing, comprehensively documented analytics and modelling solutions, demonstrating their efficacy to business users and independent validation teams. Implementation of analytics and models in accurate, stable, well-tested software and work with technology to operationalise them. Provision of ongoing support for the continued effectiveness of analytics and modelling solutions to users. Demonstrate conformance to all Barclays Enterprise Risk Management Policies, particularly Model Risk Policy. Ensure all development activities are undertaken within the defined control environment. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalations of breaches of policies/procedures. If managing a team, they define jobs and responsibilities, plan for the department's future needs and operations, counsel employees on performance and contribute to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. This role sits in BX within the CIO Strategy team, reporting into the Head of CIO Strategy. As a Quantitative Analyst (VP) within the CIO Strategy team you will play a pivotal role in designing and implementing advanced quantitative models that underpin our investment strategy. You will collaborate closely with senior stakeholders to provide actionable insights that guide portfolio decisions, resource allocation, and performance evaluation. Key Accountabilities Developing quantitative models in Python - Portfolio construction and optimisation models that are entity aware and consider expected returns, risk and resource constraints (e.g. balance sheet, RWAs, market risk limits, credit risk limits, LCR and funding costs); Strategy and market timing models (e.g. Regime analysis, seasonality, RV, momentum, duration signal); Maintaining and developing highly mapped trade level data to create useful MI (e.g. exposure reporting, risk reporting, financial metrics such as RoRWA, RoE), liquidity and capital utilisation. Risk and PV Analysis - Creating live risk and PV views; Creating tools to decompose PV/OCI; Performing risk, volatility and correlation analysis to create advanced risk metrics. Portfolio Sensitivity Analysis - Developing and performing risk management analysis (e.g. scenario modelling, monte carlo simulation); Developing tail hedging tools and proposing risk mitigating hedge packages (e.g. swaptions, invoice spreads). Carry and OCI Forecasting - Developing models that forecast each component of carry (coupon, funding, swap and pull to par); Developing OCI forecast models; Total return analysis and decomposition; Analysing forward CET1 impact from carry and OCI forecasts; Person Specification. Person Specification A strong quantitative and analytical skillset is essential, demonstrated with an advanced degree in quantitative finance, mathematics, statistics, economics, engineering or a related field and relevant work experience. Expert in Python for data analysis, time series analysis, optimisation techniques and automation. Understanding of data structures & algorithms, object oriented programming and various libraries (e.g. NumPy, SciPy, Matplotlib, Seaborn, scikit learn). Deep knowledge of quantitative finance, portfolio theory and risk management. Direct experience in Fixed Income, Rates with a strong interest in financial markets, economics and politics. Trade execution experience across fixed income is not essential. Strong stakeholder management skills and ability to work collaboratively across entity TFIs and senior management in a fast paced environment. Essential Skills / Basic Qualifications Undergraduate or equivalent degree in a quantitative subject (e.g. Mathematics, Econometrics, Mathematical/Quantitative Finance, Economics, Physics, Engineering). Expert in Python. Strong quantitative skills. Knowledge of portfolio theory. Strong interest in macroeconomics and politics. Desirable Skills / Preferred Qualifications Understanding of Barclays risk systems. Technical knowledge across fixed income products and derivatives. Stakeholder Management and Leadership. Builds and grows internal networks to better understand Investment teams' requirements and each entities' unique financial position regarding capital, liquidity and funding. Builds and grows external networks to better understand market and economic developments to provide better allocation decisions, discover new investment opportunities and provide more insightful output for the CIO. Openly shares knowledge and expertise to help deliver tangible progress at the individual and team development level. Participates actively in the firm's Citizenship programme, taking into account the needs of all our stakeholders and making decisions which, in the short and long term, are positive for our customers and clients, shareholders, colleagues and the communities in which we operate. Decision making and Problem Solving Contributes to projects and change management to improve desk processes, regulatory remediation, or product portfolio development and expansion. Provides guidance and direction to other colleagues as part of this process. Understands where the desk fits at firm level and leverages this understanding to suggest improvements to on desk processes and improve governance and control structures.
11614SJR £28k - 32k per year Service Desk Analyst We are looking for a proactive and customer focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first and second line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third party suppliers to resolve issues and deliver services. Manage the full lifecycle of end user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
12/06/2026
Full time
11614SJR £28k - 32k per year Service Desk Analyst We are looking for a proactive and customer focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high quality technical support, fulfilling IT service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first and second line technical support, ensuring incidents and service requests are prioritised and resolved in line with agreed SLAs. Accurately log support calls and update actions to agreed standards. Manage high priority incidents and coordinate communication and resolution activities. Ensure compliance with IT security policies and procedures, escalating any breaches as appropriate. Follow established change control processes. Liaise with third party suppliers to resolve issues and deliver services. Manage the full lifecycle of end user computing devices, including procurement, build, deployment, maintenance, upgrades, and secure disposal. Help ensure adequate Service Desk coverage during supported business hours. Participate in IT projects and service improvement initiatives. Provide remote support to users across multiple office locations. Monitor infrastructure status and performance to identify and resolve issues proactively. Create and maintain documentation for IT systems, processes, and procedures. Stay up to date with emerging technologies and industry best practices. Identify opportunities to reduce errors, improve efficiency, and lower operational costs. Essential Previous experience in an IT support or Service Desk role. Working knowledge of: Microsoft Windows and Microsoft 365 Windows Server (2016, 2019, 2022) Windows 10 and Windows 11 Networking concepts including TCP/IP, routing, DNS, and DHCP iOS devices Sound knowledge of computer hardware and troubleshooting techniques. Strong customer service and communication skills. Ability to manage multiple priorities and work effectively under pressure. Excellent documentation and organisational skills. Desirable Experience supporting IT systems within a regulated or financial services environment. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
12/06/2026
Full time
My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects. This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment. The Role As an IT Support Analyst, you will: Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely. Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately. Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals. Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms. Maintain accurate asset and hardware records, reporting faults to third-party vendors when required. Participate in system maintenance activities such as patching, updates, and security checks. Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms. Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop. Key Technologies You'll Work With Microsoft 365 suite and Windows 10/11 clients Windows Server 2016/2019 Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto) VMware virtualisation Citrix environments and telephony platforms Mobile device management (iPhone/MDM) Security frameworks (Cyber Essentials, ISO 27001) What We're Looking For The ideal candidate will bring: At least 2 years of hands-on experience in a first-line IT support role. A third-level qualification in IT or equivalent professional certification. Strong troubleshooting and problem-solving abilities, with a proactive mindset. Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues. Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure. A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment. Why This Role? Gain exposure to a wide variety of technologies and business systems. Opportunity to contribute to large-scale infrastructure and cloud projects. Work within a supportive and collaborative IT team where training and growth are encouraged. Competitive salary and benefits package with flexibility around working arrangements. About My Client My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
12/06/2026
Full time
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
