We're looking for a Digital Project Manager with at least 3 years' experience to join our team at Pixelbuilders. If you're an experienced PM who can work with our wider team to deliver a mix of large-scale website builds (typically 6-9 months) and ongoing BAU and sprint-based work for retained clients, we'd love to hear from you. You'll be joining a team of two experienced Project Managers, with the opportunity to take real ownership of projects and client relationships from day one. You'll lead the delivery of digital projects across the full lifecycle; from early discovery and scoping, through design and development, to testing, launch and beyond. Key responsibilities Managing multiple projects of varying size and technical depth simultaneously Leading client communication, building trust, not just providing updates Working closely with design, development and leadership teams Owning timelines, budgets and delivery quality Writing functional requirement specifications and briefs for your projects Supporting discovery and helping shape projects, not just deliver them Managing UAT and ensuring smooth, well-organised releases Proactively identifying risks, managing dependencies, and removing blockers Keeping projects commercially on track (not just "delivered") We're looking for someone with at least 3 years' experience in a digital agency or software environment, who's comfortable taking ownership of projects with minimal oversight. Skills and qualifications Experience managing large projects and fast-paced BAU work An ability to understand and manage projects that can be technically complex Strong communication skills: clear, confident, and proactive Experience running UAT and coordinating testing phases The ability to define, challenge and refine requirements (epics, user stories, acceptance criteria) A solid grip on timelines, budgets and resource planning Experience working with cross-functional teams (design, development, stakeholders) Strong attention to detail, while maintaining a clear view of the bigger picture Nice to have, but not essential Familiarity with project management tools (e.g. Trello or similar) Experience with CMS platforms (e.g. Umbraco, Kentico or equivalent) Understanding of technical architecture / integrations with CRM platforms (Salesforce, HubSpot, Mailchimp etc.) Experience working in Agile, Waterfall or hybrid environments You'll thrive here if You're organised, but not rigid You're confident with clients, but not corporate You can juggle moving parts without dropping the detail You're proactive, spotting problems early and dealing with them You care about delivering great work, not just ticking boxes What we're offering you Hybrid working, so you can work from home ANY three days per week Flexible start times, so you can start anytime between 8:00am and 9:30am each day You can take an hour long lunch, or just take a 30 minute lunch and finish an extra 30 mins early, it's up to you A competitive salary based on your skills and experience Bonus opportunities and a company pension scheme Personal training budget available so you can grow, learn and progress, plus our bi-annual Pixel Expo where we collaborate, share and learn as a team Access to company perks from free cinema tickets to exclusive discounts 20 days holiday per year, plus bank holidays and on top of that, we close over Christmas and New Year too - you don't need to worry about "saving holiday" for this Free tea, coffee, soft drinks, ice cream, crisps, fruit and biscuits in the office at all times A monthly Pixel lunch paid for by the company whether that's a takeaway or a trip to a nearby restaurant An amazing Christmas party and team building summer day out, plus lots of social events in between too Free on-site parking and bike storage, but Leeds train station is accessible too
09/06/2026
Full time
We're looking for a Digital Project Manager with at least 3 years' experience to join our team at Pixelbuilders. If you're an experienced PM who can work with our wider team to deliver a mix of large-scale website builds (typically 6-9 months) and ongoing BAU and sprint-based work for retained clients, we'd love to hear from you. You'll be joining a team of two experienced Project Managers, with the opportunity to take real ownership of projects and client relationships from day one. You'll lead the delivery of digital projects across the full lifecycle; from early discovery and scoping, through design and development, to testing, launch and beyond. Key responsibilities Managing multiple projects of varying size and technical depth simultaneously Leading client communication, building trust, not just providing updates Working closely with design, development and leadership teams Owning timelines, budgets and delivery quality Writing functional requirement specifications and briefs for your projects Supporting discovery and helping shape projects, not just deliver them Managing UAT and ensuring smooth, well-organised releases Proactively identifying risks, managing dependencies, and removing blockers Keeping projects commercially on track (not just "delivered") We're looking for someone with at least 3 years' experience in a digital agency or software environment, who's comfortable taking ownership of projects with minimal oversight. Skills and qualifications Experience managing large projects and fast-paced BAU work An ability to understand and manage projects that can be technically complex Strong communication skills: clear, confident, and proactive Experience running UAT and coordinating testing phases The ability to define, challenge and refine requirements (epics, user stories, acceptance criteria) A solid grip on timelines, budgets and resource planning Experience working with cross-functional teams (design, development, stakeholders) Strong attention to detail, while maintaining a clear view of the bigger picture Nice to have, but not essential Familiarity with project management tools (e.g. Trello or similar) Experience with CMS platforms (e.g. Umbraco, Kentico or equivalent) Understanding of technical architecture / integrations with CRM platforms (Salesforce, HubSpot, Mailchimp etc.) Experience working in Agile, Waterfall or hybrid environments You'll thrive here if You're organised, but not rigid You're confident with clients, but not corporate You can juggle moving parts without dropping the detail You're proactive, spotting problems early and dealing with them You care about delivering great work, not just ticking boxes What we're offering you Hybrid working, so you can work from home ANY three days per week Flexible start times, so you can start anytime between 8:00am and 9:30am each day You can take an hour long lunch, or just take a 30 minute lunch and finish an extra 30 mins early, it's up to you A competitive salary based on your skills and experience Bonus opportunities and a company pension scheme Personal training budget available so you can grow, learn and progress, plus our bi-annual Pixel Expo where we collaborate, share and learn as a team Access to company perks from free cinema tickets to exclusive discounts 20 days holiday per year, plus bank holidays and on top of that, we close over Christmas and New Year too - you don't need to worry about "saving holiday" for this Free tea, coffee, soft drinks, ice cream, crisps, fruit and biscuits in the office at all times A monthly Pixel lunch paid for by the company whether that's a takeaway or a trip to a nearby restaurant An amazing Christmas party and team building summer day out, plus lots of social events in between too Free on-site parking and bike storage, but Leeds train station is accessible too
Portmeirion Group Limited
Stoke-on-trent, Staffordshire
Digital Operations Specialist 6 Months FTC Head Office Stoke E-commerce We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract. Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network. This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies. You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business. We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role. Key Responsibilities: To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels. To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies. To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites. Provide issue/defect management and impact analysis to support delivery of process improvements and change. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers. Escalating identified issues accordingly and working proactively with wider business and technical teams. Build and retain incident escalation and prioritisation processes with technical and business teams. Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated. Daily or weekly stand ups with both internal and digital agencies. Support ecommerce team to create and deploy CMS enhancements and templates. Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback. Provide out-of-hours emergency operational support on a rota basis with leadership team. Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods. Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains. Look to continuously improve processes, ways of working and efficiencies. Keeping internal documentation updated per new features release. Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU. Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser. Skills and Experience: Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce. Knowledge of administering a CMS and of HTML, CSS. Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores. Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers. Experience in managing 3rd party systems integrators, agencies and technical vendors. An understanding of systems architecture how various systems and data flows in support of an ecommerce platform. Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security. REF- JBRP1_UKTJ
08/06/2026
Full time
Digital Operations Specialist 6 Months FTC Head Office Stoke E-commerce We are currently recruiting for a Digital Operations Specialist to join our Ecommerce team on a fixed-term contract. Reporting to the Global Head of Digital Operations, this role will play a key part in supporting the delivery, performance, and continuous improvement of digital technology and services across our global ecommerce operation and vendor network. This is a hands-on role suited to someone who thrives in a fast-paced environment and enjoys taking ownership of operational delivery rather than purely managing or delegating tasks. The successful candidate will be technically minded, highly organised, and capable of managing multiple workstreams while developing expertise across a broad range of systems, processes, and technologies. You will have the ability to translate technical issues into clear, practical language for both business and technical stakeholders, and be confident communicating complex processes to audiences at all levels, including senior leadership teams. Strong relationship-building skills are essential, as the role involves working closely with internal stakeholders and external vendors across the global business. We are looking for someone who remains calm under pressure, demonstrates excellent time management and organisational skills, and can motivate others in demanding, time-critical situations. Experience in stakeholder and vendor management, combined with the ability to influence and collaborate effectively across teams, will be key to success in this role. Key Responsibilities: To support the day-to-day site monitoring of the Portmeirion Group digital channels, focussing on performance, channel availability and customer journey to realise the full sales potential of the channels. To understand the ecommerce team requirements and create user stories in Jira / Dev Ops and help to manage the stories through with our digital agencies. To monitor all key apps, data feeds and integrations to ensure effective and compliant operation of all Portmeirion Group websites. Provide issue/defect management and impact analysis to support delivery of process improvements and change. Continuously monitor digital channel activity identifying problems/defects and solutions for issues which impact site operations and digital channel customers. Escalating identified issues accordingly and working proactively with wider business and technical teams. Build and retain incident escalation and prioritisation processes with technical and business teams. Maintaining a consolidated list of prioritised defects for future fixes and development and ensuring that commercial requirements are understood and communicated. Daily or weekly stand ups with both internal and digital agencies. Support ecommerce team to create and deploy CMS enhancements and templates. Provide pre/post support for major change release activity, providing reporting and insight on the traffic to the Digital channels, including usage, trends and customer satisfaction/feedback. Provide out-of-hours emergency operational support on a rota basis with leadership team. Communicate to senior stakeholders during and after Major Incidents, or high risk and key event periods. Be aware of business change, ensuring that stakeholders are always aware of releases and development taking place across the domains. Look to continuously improve processes, ways of working and efficiencies. Keeping internal documentation updated per new features release. Manage assigned small scale projects within established scope, schedule, budget and transfer to BAU. Always considering our customer. Continuously looking at areas that will improve our user experience cross device and browser. Skills and Experience: Proven experience in a similar role, working with a number of ecommerce platforms, ideally Salesforce Commerce Cloud and Adobe Commerce. Knowledge of administering a CMS and of HTML, CSS. Full software development lifecycle experience, including agile, release cycle management and hands on testing across multiple webstores. Use Jira and ClickUp to raise bugs and prioritise with key stakeholder feedback to the relevant Development Managers. Experience in managing 3rd party systems integrators, agencies and technical vendors. An understanding of systems architecture how various systems and data flows in support of an ecommerce platform. Understanding of ecommerce payment gateways and processes, order management, data flows into ERP and data security. REF- JBRP1_UKTJ
Description LOCATION: London, Hammersmith WORKING PATTERN: Mon - Fri (37.5 hours), 10.30am - 7pm GMT (role requires consistent overlap with US Pacific Time Mon - Thurs until 11am PT), and eligible for virtual working reports to: Sr. Manager, Digital Product Role Purpose As a Technical Product Manager, Global, you will serve as a key partner to our EMEA Digital Commerce (DTC) teams, ensuring regional needs are effectively prioritized, delivered, and aligned with global product strategy. You will manage incoming feature requests, coordinate releases across time zones, and drive execution to support EMEA & Global initiatives across eCommerce platforms. This role requires strong cross functional collaboration, clear communication, and the ability to operate effectively in a global environment. You will play a critical role in enabling EMEA & Global stakeholders through efficient delivery, structured processes, and high quality execution, while continuously identifying opportunities to improve how we work. What You'll Do: Align EMEA DTC (eCommerce) roadmap with US/Global initiatives under the direction of the Sr. Manager, Digital Product Act as a primary point of contact for EMEA & Global stakeholders, ensuring regional requirements are clearly defined and delivered Coordinate cross timezone collaboration between EMEA and US teams to ensure alignment and execution velocity Manage intake of feature requests, prioritize work, and coordinate releases into development sprints Lead UAT efforts with EMEA & Global stakeholders and ensure successful sign off for production releases Drive release readiness, including stakeholder communication, timelines, and production validation Assist in defining project scope, objectives, and technical feasibility with cross functional teams Establish and maintain effective project plans and communication frameworks Prepare and communicate status updates, risks, and dependencies to stakeholders Coordinate internal resources and third party vendors for successful delivery Support triage and resolution of urgent production issues, including troubleshooting ecommerce order flows Manage change documentation, training, and communication across teams Own backlog management, sprint planning, and user story development Partner with UX and engineering teams on design feasibility, reviews, and approvals Leverage AI tools (e.g., ChatGPT, Claude, or similar) to streamline workflows, improve documentation, and enhance backlog refinement Identify opportunities to incorporate AI driven solutions into product processes to increase team productivity and operational efficiency What You'll Bring: Bachelor's degree in a relevant field or equivalent experience 3+ years of experience as a Technical Product Manager or similar role in a digital or technical environment Strong understanding of Agile methodologies and tools (JIRA, Confluence) Experience working within Scrum teams and managing product backlogs Hands on experience managing multiple stages of the product lifecycle Experience with eCommerce platforms such as Salesforce Commerce Cloud and OMS Familiarity with ERP and WMS systems Technical background with knowledge of software development and web/mobile technologies Strong organizational, time management, and prioritization skills Excellent communication and stakeholder management skills Self starter comfortable operating in a fast paced, evolving environment Highly collaborative with a team first mindset Demonstrated ability to apply AI tools to real world product workflows (e.g., requirements generation, sprint planning, stakeholder communication, or data analysis) Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status. The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. WHAT FUNKO OFFERS Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Looking for a place where your favorite pop culture t shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
08/06/2026
Full time
Description LOCATION: London, Hammersmith WORKING PATTERN: Mon - Fri (37.5 hours), 10.30am - 7pm GMT (role requires consistent overlap with US Pacific Time Mon - Thurs until 11am PT), and eligible for virtual working reports to: Sr. Manager, Digital Product Role Purpose As a Technical Product Manager, Global, you will serve as a key partner to our EMEA Digital Commerce (DTC) teams, ensuring regional needs are effectively prioritized, delivered, and aligned with global product strategy. You will manage incoming feature requests, coordinate releases across time zones, and drive execution to support EMEA & Global initiatives across eCommerce platforms. This role requires strong cross functional collaboration, clear communication, and the ability to operate effectively in a global environment. You will play a critical role in enabling EMEA & Global stakeholders through efficient delivery, structured processes, and high quality execution, while continuously identifying opportunities to improve how we work. What You'll Do: Align EMEA DTC (eCommerce) roadmap with US/Global initiatives under the direction of the Sr. Manager, Digital Product Act as a primary point of contact for EMEA & Global stakeholders, ensuring regional requirements are clearly defined and delivered Coordinate cross timezone collaboration between EMEA and US teams to ensure alignment and execution velocity Manage intake of feature requests, prioritize work, and coordinate releases into development sprints Lead UAT efforts with EMEA & Global stakeholders and ensure successful sign off for production releases Drive release readiness, including stakeholder communication, timelines, and production validation Assist in defining project scope, objectives, and technical feasibility with cross functional teams Establish and maintain effective project plans and communication frameworks Prepare and communicate status updates, risks, and dependencies to stakeholders Coordinate internal resources and third party vendors for successful delivery Support triage and resolution of urgent production issues, including troubleshooting ecommerce order flows Manage change documentation, training, and communication across teams Own backlog management, sprint planning, and user story development Partner with UX and engineering teams on design feasibility, reviews, and approvals Leverage AI tools (e.g., ChatGPT, Claude, or similar) to streamline workflows, improve documentation, and enhance backlog refinement Identify opportunities to incorporate AI driven solutions into product processes to increase team productivity and operational efficiency What You'll Bring: Bachelor's degree in a relevant field or equivalent experience 3+ years of experience as a Technical Product Manager or similar role in a digital or technical environment Strong understanding of Agile methodologies and tools (JIRA, Confluence) Experience working within Scrum teams and managing product backlogs Hands on experience managing multiple stages of the product lifecycle Experience with eCommerce platforms such as Salesforce Commerce Cloud and OMS Familiarity with ERP and WMS systems Technical background with knowledge of software development and web/mobile technologies Strong organizational, time management, and prioritization skills Excellent communication and stakeholder management skills Self starter comfortable operating in a fast paced, evolving environment Highly collaborative with a team first mindset Demonstrated ability to apply AI tools to real world product workflows (e.g., requirements generation, sprint planning, stakeholder communication, or data analysis) Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status. The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. WHAT FUNKO OFFERS Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Looking for a place where your favorite pop culture t shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
What You'll Do At Elekta The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company's two customer facing portals. Ensuring seamless execution of processes, system integrity, and a high quality user experience across global customer segments. Responsibilities Translate technical requirements into clearly defined, actionable solutions aligned with business objectives. Map and document business processes to identify workflows, dependencies, and opportunities for improvement. Establish and maintain high quality documentation standards, including clear user guides and process documentation for internal and external audiences. Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release. Validate business requirements to ensure they are complete, accurate, and aligned with project goals. Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement. Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign off. Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders. Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved. What You'll Bring Bachelor's degree in Business, Marketing, Information Systems, or a related field (MBA preferred). Strong understanding of customer journeys, self service models, and digital user experience best practices. Salesforce experience, with proficiency in platform features and configuration. Experience with Service Cloud (required). Experience with Experience Cloud for customer and partner portals (preferred). Strong skills in process design, mapping, and documentation. What You'll Get Work pattern: required to work from the Crawley HQ 4 days a week with 1 day WFH. Up to 25 paid vacation days (plus bank holidays). Holiday Purchase Scheme. Private Medical Insurance. Attractive Employer Pension Contribution Package. Cycle to work scheme. Life Assurance. Onsite subsidised restaurant, offering budget friendly dining. Electric vehicle salary sacrifice scheme. Equal Opportunity Employer We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
07/06/2026
Full time
What You'll Do At Elekta The Customer Portal operations manager supports the delivery, optimisation, and ongoing operation of the company's two customer facing portals. Ensuring seamless execution of processes, system integrity, and a high quality user experience across global customer segments. Responsibilities Translate technical requirements into clearly defined, actionable solutions aligned with business objectives. Map and document business processes to identify workflows, dependencies, and opportunities for improvement. Establish and maintain high quality documentation standards, including clear user guides and process documentation for internal and external audiences. Lead Salesforce testing activities, ensuring system functionality, data integrity, and readiness for release. Validate business requirements to ensure they are complete, accurate, and aligned with project goals. Support issue resolution and root cause analysis within Salesforce, contributing to continuous improvement. Coordinate global User Acceptance Testing (UAT), ensuring alignment across regional teams and successful business sign off. Act as a key escalation point for operational issues, ensuring timely resolution and clear communication with stakeholders. Manage delivery timelines to ensure projects are completed on schedule and milestones are achieved. What You'll Bring Bachelor's degree in Business, Marketing, Information Systems, or a related field (MBA preferred). Strong understanding of customer journeys, self service models, and digital user experience best practices. Salesforce experience, with proficiency in platform features and configuration. Experience with Service Cloud (required). Experience with Experience Cloud for customer and partner portals (preferred). Strong skills in process design, mapping, and documentation. What You'll Get Work pattern: required to work from the Crawley HQ 4 days a week with 1 day WFH. Up to 25 paid vacation days (plus bank holidays). Holiday Purchase Scheme. Private Medical Insurance. Attractive Employer Pension Contribution Package. Cycle to work scheme. Life Assurance. Onsite subsidised restaurant, offering budget friendly dining. Electric vehicle salary sacrifice scheme. Equal Opportunity Employer We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
Summary Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. Responsibilities Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields) Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability Be the trusted compliance authority for our global clients. You'll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered-every requirement, every jurisdiction, every time Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You'll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements Track and report on project quality, cost, turnaround time, and SLA performance Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives Qualifications Bachelor's degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms Strong technical aptitude and comfort working closely with product and engineering teams Proven experience managing complex, multi-region projects with cross-functional stakeholders Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences Highly organized, detail-oriented, and committed to accuracy and compliance rigor Proactive, adaptable mindset with a focus on continuous improvement Advanced experience with JIRA, Confluence, Wrike, and Salesforce Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred Industry certifications (CSP, CRIS, ESG-related certifications) are a plus Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus
07/06/2026
Full time
Summary Avetta's SaaS platform connects the world's leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. Responsibilities Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields) Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability Be the trusted compliance authority for our global clients. You'll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered-every requirement, every jurisdiction, every time Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You'll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements Track and report on project quality, cost, turnaround time, and SLA performance Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives Qualifications Bachelor's degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms Strong technical aptitude and comfort working closely with product and engineering teams Proven experience managing complex, multi-region projects with cross-functional stakeholders Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences Highly organized, detail-oriented, and committed to accuracy and compliance rigor Proactive, adaptable mindset with a focus on continuous improvement Advanced experience with JIRA, Confluence, Wrike, and Salesforce Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred Industry certifications (CSP, CRIS, ESG-related certifications) are a plus Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus
Developer (CPQ) page is loaded Salesforce Developer (CPQ)locations: London Office, United Kingdomtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100394Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform(TM) delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As the Salesforce Developer, you will lead the end-to-end implementation of Salesforce from the ground up, ensuring the platform is strategically designed and configured to align with our business objectives. This includes gathering and translating stakeholder requirements into scalable solutions, overseeing data migration and system integration, and establishing best practices for user adoption and ongoing platform optimization. What will I be doing: This role demands a blend of technical expertise and strategic insight to build a strong partnership with Salesforce and deliver tailored solutions that meet evolving business needs. As the Salesforce Developer, you will lead the full implementation of Salesforce, ensuring a smooth rollout and seamless integration into daily operations. You'll be responsible for designing and delivering customized solutions that support business requirements, collaborating closely with project managers, stakeholders, and technical teams throughout development, testing, and deployment phases. You will be responsible but not limited to: Leading the end-to-end implementation of Salesforce across the business. Collaborating with cross-functional teams to ensure alignment and successful delivery. Identifying and resolving system bugs to maintain platform stability and performance. Defining development goals, timelines, and milestones for Salesforce projects. Ensuring the system architecture aligns with the agreed solution design. Monitoring platform performance to ensure it meets current and future business needs. Providing training and mentorship to junior developers, promoting best practices. Managing data migration and integration with existing systems. Staying up to date with Salesforce releases and recommending relevant enhancements. What experience do I need: To be successful in the role the candidate should have proven experience in leading successful Salesforce implementations and delivering scalable, business-aligned solutions. Other qualifications and experience include: The ideal candidate holds multiple Salesforce certifications including Platform Developer I, Platform App Builder, and Advanced Admin, Demonstrates strong proficiency in Salesforce development tools and frameworks, including Lightning and CPQ, A solid understanding of database scripting languages such as MySQL, Apex, and VisualForce, Intermediate knowledge of JavaScript, C#, and APEX coding standards. This role requires someone who can work independently while collaborating effectively across teams, with excellent problem-solving and communication skills to translate technical concepts for non-technical stakeholders. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.locations: 3 Locationstime type: Full timeposted on: Posted 20 Days Ago
06/06/2026
Full time
Developer (CPQ) page is loaded Salesforce Developer (CPQ)locations: London Office, United Kingdomtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR100394Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI.The Darktrace Active AI Security Platform(TM) delivers a proactive approach to cyber resilience to secure the business across the entire digital estate - from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit . Job D escription : As the Salesforce Developer, you will lead the end-to-end implementation of Salesforce from the ground up, ensuring the platform is strategically designed and configured to align with our business objectives. This includes gathering and translating stakeholder requirements into scalable solutions, overseeing data migration and system integration, and establishing best practices for user adoption and ongoing platform optimization. What will I be doing: This role demands a blend of technical expertise and strategic insight to build a strong partnership with Salesforce and deliver tailored solutions that meet evolving business needs. As the Salesforce Developer, you will lead the full implementation of Salesforce, ensuring a smooth rollout and seamless integration into daily operations. You'll be responsible for designing and delivering customized solutions that support business requirements, collaborating closely with project managers, stakeholders, and technical teams throughout development, testing, and deployment phases. You will be responsible but not limited to: Leading the end-to-end implementation of Salesforce across the business. Collaborating with cross-functional teams to ensure alignment and successful delivery. Identifying and resolving system bugs to maintain platform stability and performance. Defining development goals, timelines, and milestones for Salesforce projects. Ensuring the system architecture aligns with the agreed solution design. Monitoring platform performance to ensure it meets current and future business needs. Providing training and mentorship to junior developers, promoting best practices. Managing data migration and integration with existing systems. Staying up to date with Salesforce releases and recommending relevant enhancements. What experience do I need: To be successful in the role the candidate should have proven experience in leading successful Salesforce implementations and delivering scalable, business-aligned solutions. Other qualifications and experience include: The ideal candidate holds multiple Salesforce certifications including Platform Developer I, Platform App Builder, and Advanced Admin, Demonstrates strong proficiency in Salesforce development tools and frameworks, including Lightning and CPQ, A solid understanding of database scripting languages such as MySQL, Apex, and VisualForce, Intermediate knowledge of JavaScript, C#, and APEX coding standards. This role requires someone who can work independently while collaborating effectively across teams, with excellent problem-solving and communication skills to translate technical concepts for non-technical stakeholders. Benefits: 23 days' holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.locations: 3 Locationstime type: Full timeposted on: Posted 20 Days Ago
Released Manager wanted to join our team in UK! The opportunity We're looking for an experienced Release Manager with extensive experience of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients. You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments for Salesforce Commerce Cloud. What you'll be doing Negotiating, planning, and managing all release activities. Analysing risks and resolving issues that affect release scope, schedule, and quality. Working cohesively with external partners, suppliers, and product owners. Develop common strategies for release governance across multiple systems Communicate release details and schedules to the Business as required. Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases Know and understand impacts of branches and code merges in the repositories used by the dev teams. Work with third party managed-hosting providers to increase automated processes end-to-end Work with the development teams. Coach and help automate release processes. Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it Create, track, and maintain a published release and deployment calendar. Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow. A core background in eCommerce technologies is a must. Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists. Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs. Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React). Work with Service Management in the Post-Mortem analysis and improvements identification. Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex E-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it What we want from you Experience in DevOps related release management including implementing and managing the release management life cycle Experience in software development, preferably on web (E-commerce) sites. Knowledge in software build, repository, and maintenance tools like Jenkins, Bitbucket or any other automation build and deployment tools. Experience working in agile environments with SCRUM methodologies. Passionate about delivering quality software and defending the customer/end-user perspective. Good communication skills and teamwork believer. Good technical understanding required in Investigating, resolving and triaging release defects Strong time management & organisational skills. Interested in automating things. You like to learn and investigate new technologies that the company is working with or will work in the future. Experience in Continuous Integration, Delivery, Deploy methodologies. Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy. What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. How we use AI in the recruitment process: To ensure more focused and engaging conversations, we leverage AI in our recruitment process?exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to?request a transcript of these notes or opt out?of this feature at any time. Opting out will not impact the outcome of the interview process"
05/06/2026
Contractor
Released Manager wanted to join our team in UK! The opportunity We're looking for an experienced Release Manager with extensive experience of DevOps related release management, who leads teams to follow best practices in development standards and coding reviews. You have an enthusiasm for learning new skills and initiative to deliver the best outcomes for our clients. You will be primarily responsible the management and protection of releases through, where appropriate, Build/Develop, QA, UAT, Pre-Prod and Production environments for Salesforce Commerce Cloud. What you'll be doing Negotiating, planning, and managing all release activities. Analysing risks and resolving issues that affect release scope, schedule, and quality. Working cohesively with external partners, suppliers, and product owners. Develop common strategies for release governance across multiple systems Communicate release details and schedules to the Business as required. Act as guardian to uphold the integrity of the branching strategy and ensure processes are optimised to enable frequent and smooth releases Know and understand impacts of branches and code merges in the repositories used by the dev teams. Work with third party managed-hosting providers to increase automated processes end-to-end Work with the development teams. Coach and help automate release processes. Inform senior management of enterprise-wide exposure to release risk and effectively mitigate it Create, track, and maintain a published release and deployment calendar. Know the tech stack of the development process so you can participate and discuss with the development teams the challenges of the full delivery workflow. A core background in eCommerce technologies is a must. Maintain release documentation and manage key information such as build and release procedures, dependencies, and notification lists. Work with Infrastructure teams to improve a process, pass awareness of potential problems risks and oversee that the process is fit for the Release process needs. Work closely with Project Management to ensure the efficiency of the delivery of Programmes and Projects (Control, Plan, Measure, Predict and React). Work with Service Management in the Post-Mortem analysis and improvements identification. Understand Infrastructure where applications will be deployed and the different technologies that can be involved in a complex E-commerce environment. This way you should build bridges between the product delivered and Infrastructure that supports it What we want from you Experience in DevOps related release management including implementing and managing the release management life cycle Experience in software development, preferably on web (E-commerce) sites. Knowledge in software build, repository, and maintenance tools like Jenkins, Bitbucket or any other automation build and deployment tools. Experience working in agile environments with SCRUM methodologies. Passionate about delivering quality software and defending the customer/end-user perspective. Good communication skills and teamwork believer. Good technical understanding required in Investigating, resolving and triaging release defects Strong time management & organisational skills. Interested in automating things. You like to learn and investigate new technologies that the company is working with or will work in the future. Experience in Continuous Integration, Delivery, Deploy methodologies. Excellent negotiation skills and an ability to handle sensitive issues with tact and diplomacy. What we can offer you Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage , inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. How we use AI in the recruitment process: To ensure more focused and engaging conversations, we leverage AI in our recruitment process?exclusively for secure, objective note-taking, never for evaluative judgments. This allows our team to be fully present with you. You are always welcome to?request a transcript of these notes or opt out?of this feature at any time. Opting out will not impact the outcome of the interview process"
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
05/06/2026
Seasonal
Job Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets. Our extraordinarily talented team work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing to measurement and reporting activities. You'll serve as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day-to-day support and guidance. The holder of the role will contribute to the development and delivery of communications to keep stakeholders informed and engaged, while assisting in assessing and validating the scope and impact of changes associated with the project. Responsibilities: Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer 'Forward Schedule Change' reports Conduct impact analyses, assess change readiness, and identify key stakeholders. Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues Collaborate with cross-functional teams to integrate change management activities into project plans Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives Support the development and delivery of training programs to ensure smooth transitions Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed Ensure alignment of change initiatives with regulatory requirements and industry best practices About you: A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences-maintaining a seamless 'follow-the-sun' model for Change Management responsibilities Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities. Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision. Strong understanding of business functions, workflows, and processes within an Operations environment. Your experience: Change Management Expertise 1-2 years of experience in a Change Management or similar role preferred Proven track record of managing end-to-end change initiatives in complex environments Frameworks & Methodologies Experience with ITIL (especially Change Enablement) preferred Change Governance Experience participating in Change Advisory Boards (CABs) Strong understanding of risk assessment, impact analysis, and change prioritization Tool Proficiency Experience using change management tools such as BMC Remedy ServiceNow, Jira, Salesforce or similar platforms Stakeholder Management Demonstrated ability to engage and influence stakeholders at all levels Experience working with cross-functional teams including IT, operations, and business units Communication & Documentation Strong English language skills, both verbal and written Experience preparing change documentation, reports, including internal root cause analysis reports Industry Knowledge Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable Analytical & Problem-Solving Skills Ability to assess complex change requests and identify potential risks and dependencies Experience using data to track change success metrics and drive continuous improvement If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to be redirected to our website to complete your application for this role. Candidates with the experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role.
We are a fast-growing company building next-generation GPU cloud infrastructure. NexGen Cloud is the company behind Hyperstack, a cloud platform providing on-demand and private cloud infrastructure for high-performance workloads. Hyperstack is used by teams running compute-heavy applications that need speed, reliability, and control. We're a scale up by design: moving fast, solving complex problems and building technology that has real-world impact. At the core of NexGen Cloud is a team of curious, driven people who care deeply about quality, ownership and collaboration. THE ROLE: Business Development Manager We're seeking an experienced and highly motivated Business Development Manager (BDM) with a proven track record in solution selling to technical buyers. This role is designed for a true hunter - someone who thrives on building relationships, breaking into new accounts, and driving pipeline growth through strategic outreach and account-based selling. You will work closely with SDRs to convert qualified leads into tangible sales opportunities, while also self generating new business across high growth GenAI scale ups and enterprise organisations adopting advanced AI infrastructure solutions. WHAT YOU'LL BE DOING Convert qualified SDR leads into validated sales opportunities and manage them through the early sales cycle. Proactively identify, research, and engage GenAI scale ups, AI service providers, and enterprise AI divisions with potential GPU infrastructure needs. Execute targeted outbound strategies to multiple decision makers, including CTOs, Heads of AI, Infrastructure Leads, and Procurement Heads. Self generate leads and build a robust pipeline through account based outreach, networking, and ecosystem intelligence. Conduct deep discovery calls to understand technical and commercial requirements related to AI workloads and GPU compute. Collaborate with the wider sales and marketing teams to refine outbound campaigns, positioning, and messaging strategy. Maintain accurate CRM data and develop account insights to support effective forecasting and territory planning. ABOUT YOU Essential Minimum 5 years of experience in business development or solution sales within cloud, infrastructure-as-a-service (IaaS), or AI computing. Proven success in selling to technical audiences such as AI engineers, data scientists, and DevOps teams. Deep understanding of the AI ecosystem and the GPU cloud landscape. Experience working within a Neo cloud provider, GPUaaS company, or high-performance infrastructure vendor is highly desirable. Vertical sales experience a plus (Media Telecoms and Entertainment, Healthcare & Life Sciences, Automotive, BFSI, Manufacturing). Excellent communication, consultative selling, and relationship management skills. Highly driven, self starter attitude with a strong sense of ownership and accountability. Proficiency with CRM and sales engagement tools such as HubSpot, Salesforce, or Apollo. WHAT WE OFFER Competitive salary with uncapped commission potential. 25 days of holiday, plus public holidays. Flexible working arrangements (remote or hybrid, depending on role and location). Real ownership and autonomy, with the trust to take initiative and experiment. The opportunity to make a visible, meaningful impact as we scale. Clear career progression and growth opportunities in a fast-growing company. A collaborative, international culture built on trust, transparency, and ownership. The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues. Opportunity to work with cutting-edge AI infrastructure and a rapidly expanding customer base. Clear pathway for progression into enterprise sales roles. Want to do a little more research before you apply Head over to our NexGen Cloud careers page to view current opening and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.
05/06/2026
Full time
We are a fast-growing company building next-generation GPU cloud infrastructure. NexGen Cloud is the company behind Hyperstack, a cloud platform providing on-demand and private cloud infrastructure for high-performance workloads. Hyperstack is used by teams running compute-heavy applications that need speed, reliability, and control. We're a scale up by design: moving fast, solving complex problems and building technology that has real-world impact. At the core of NexGen Cloud is a team of curious, driven people who care deeply about quality, ownership and collaboration. THE ROLE: Business Development Manager We're seeking an experienced and highly motivated Business Development Manager (BDM) with a proven track record in solution selling to technical buyers. This role is designed for a true hunter - someone who thrives on building relationships, breaking into new accounts, and driving pipeline growth through strategic outreach and account-based selling. You will work closely with SDRs to convert qualified leads into tangible sales opportunities, while also self generating new business across high growth GenAI scale ups and enterprise organisations adopting advanced AI infrastructure solutions. WHAT YOU'LL BE DOING Convert qualified SDR leads into validated sales opportunities and manage them through the early sales cycle. Proactively identify, research, and engage GenAI scale ups, AI service providers, and enterprise AI divisions with potential GPU infrastructure needs. Execute targeted outbound strategies to multiple decision makers, including CTOs, Heads of AI, Infrastructure Leads, and Procurement Heads. Self generate leads and build a robust pipeline through account based outreach, networking, and ecosystem intelligence. Conduct deep discovery calls to understand technical and commercial requirements related to AI workloads and GPU compute. Collaborate with the wider sales and marketing teams to refine outbound campaigns, positioning, and messaging strategy. Maintain accurate CRM data and develop account insights to support effective forecasting and territory planning. ABOUT YOU Essential Minimum 5 years of experience in business development or solution sales within cloud, infrastructure-as-a-service (IaaS), or AI computing. Proven success in selling to technical audiences such as AI engineers, data scientists, and DevOps teams. Deep understanding of the AI ecosystem and the GPU cloud landscape. Experience working within a Neo cloud provider, GPUaaS company, or high-performance infrastructure vendor is highly desirable. Vertical sales experience a plus (Media Telecoms and Entertainment, Healthcare & Life Sciences, Automotive, BFSI, Manufacturing). Excellent communication, consultative selling, and relationship management skills. Highly driven, self starter attitude with a strong sense of ownership and accountability. Proficiency with CRM and sales engagement tools such as HubSpot, Salesforce, or Apollo. WHAT WE OFFER Competitive salary with uncapped commission potential. 25 days of holiday, plus public holidays. Flexible working arrangements (remote or hybrid, depending on role and location). Real ownership and autonomy, with the trust to take initiative and experiment. The opportunity to make a visible, meaningful impact as we scale. Clear career progression and growth opportunities in a fast-growing company. A collaborative, international culture built on trust, transparency, and ownership. The chance to help shape NexGen Cloud's team, culture, and future alongside ambitious, mission-driven colleagues. Opportunity to work with cutting-edge AI infrastructure and a rapidly expanding customer base. Clear pathway for progression into enterprise sales roles. Want to do a little more research before you apply Head over to our NexGen Cloud careers page to view current opening and follow us on LinkedIn and X to learn more about our journey, newest releases and hear exciting news in the neocloud space.
LOCATION: London, Hammersmith WORKING PATTERN: Mon - Fri (37.5 hours), 10.30am - 7pm GMT (role requires consistent overlap with US Pacific Time Mon - Thurs until 11am PT), and eligible for virtual working Reports to: Sr. Manager, Digital Product Role Purpose As a Technical Product Manager, Global, you will serve as a key partner to our EMEA Digital Commerce (DTC) teams, ensuring regional needs are effectively prioritized, delivered, and aligned with global product strategy. You will manage incoming feature requests, coordinate releases across time zones, and drive execution to support EMEA and Global initiatives across eCommerce platforms. This role requires strong cross-functional collaboration, clear communication, and the ability to operate effectively in a global environment. You will play a critical role in enabling EMEA and Global stakeholders through efficient delivery, structured processes, and high quality execution, while continuously identifying opportunities to improve how we work. What You'll Do Align EMEA DTC (eCommerce) roadmap with US/Global initiatives under the direction of the Sr. Manager, Digital Product Act as a primary point of contact for EMEA and Global stakeholders, ensuring regional requirements are clearly defined and delivered Coordinate cross timezone collaboration between EMEA and US teams to ensure alignment and execution velocity Manage intake of feature requests, prioritize work, and coordinate releases into development sprints Lead UAT efforts with EMEA and Global stakeholders and ensure successful sign off for production releases Drive release readiness, including stakeholder communication, timelines, and production validation Assist in defining project scope, objectives, and technical feasibility with cross functional teams Establish and maintain effective project plans and communication frameworks Prepare and communicate status updates, risks, and dependencies to stakeholders Coordinate internal resources and third party vendors for successful delivery Support triage and resolution of urgent production issues, including troubleshooting ecommerce order flows Manage change documentation, training, and communication across teams Own backlog management, sprint planning, and user story development Partner with UX and engineering teams on design feasibility, reviews, and approvals Leverage AI tools (e.g., ChatGPT, Claude, or similar) to streamline workflows, improve documentation, and enhance backlog refinement Identify opportunities to incorporate AI driven solutions into product processes to increase team productivity and operational efficiency What You'll Bring Bachelor's degree in a relevant field or equivalent experience 3+ years of experience as a Technical Product Manager or similar role in a digital or technical environment Strong understanding of Agile methodologies and tools (JIRA, Confluence) Experience working within Scrum teams and managing product backlogs Hands on experience managing multiple stages of the product lifecycle Experience with eCommerce platforms such as Salesforce Commerce Cloud and OMS Familiarity with ERP and WMS systems Technical background with knowledge of software development and web/mobile technologies Strong organizational, time management, and prioritization skills Excellent communication and stakeholder management skillsSelf starter comfortable operating in a fast paced, evolving environment Highly collaborative with a team first mindset Demonstrated ability to apply AI tools to real world product workflows (e.g., requirements generation, sprint planning, stakeholder communication, or data analysis) Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status. The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
05/06/2026
Full time
LOCATION: London, Hammersmith WORKING PATTERN: Mon - Fri (37.5 hours), 10.30am - 7pm GMT (role requires consistent overlap with US Pacific Time Mon - Thurs until 11am PT), and eligible for virtual working Reports to: Sr. Manager, Digital Product Role Purpose As a Technical Product Manager, Global, you will serve as a key partner to our EMEA Digital Commerce (DTC) teams, ensuring regional needs are effectively prioritized, delivered, and aligned with global product strategy. You will manage incoming feature requests, coordinate releases across time zones, and drive execution to support EMEA and Global initiatives across eCommerce platforms. This role requires strong cross-functional collaboration, clear communication, and the ability to operate effectively in a global environment. You will play a critical role in enabling EMEA and Global stakeholders through efficient delivery, structured processes, and high quality execution, while continuously identifying opportunities to improve how we work. What You'll Do Align EMEA DTC (eCommerce) roadmap with US/Global initiatives under the direction of the Sr. Manager, Digital Product Act as a primary point of contact for EMEA and Global stakeholders, ensuring regional requirements are clearly defined and delivered Coordinate cross timezone collaboration between EMEA and US teams to ensure alignment and execution velocity Manage intake of feature requests, prioritize work, and coordinate releases into development sprints Lead UAT efforts with EMEA and Global stakeholders and ensure successful sign off for production releases Drive release readiness, including stakeholder communication, timelines, and production validation Assist in defining project scope, objectives, and technical feasibility with cross functional teams Establish and maintain effective project plans and communication frameworks Prepare and communicate status updates, risks, and dependencies to stakeholders Coordinate internal resources and third party vendors for successful delivery Support triage and resolution of urgent production issues, including troubleshooting ecommerce order flows Manage change documentation, training, and communication across teams Own backlog management, sprint planning, and user story development Partner with UX and engineering teams on design feasibility, reviews, and approvals Leverage AI tools (e.g., ChatGPT, Claude, or similar) to streamline workflows, improve documentation, and enhance backlog refinement Identify opportunities to incorporate AI driven solutions into product processes to increase team productivity and operational efficiency What You'll Bring Bachelor's degree in a relevant field or equivalent experience 3+ years of experience as a Technical Product Manager or similar role in a digital or technical environment Strong understanding of Agile methodologies and tools (JIRA, Confluence) Experience working within Scrum teams and managing product backlogs Hands on experience managing multiple stages of the product lifecycle Experience with eCommerce platforms such as Salesforce Commerce Cloud and OMS Familiarity with ERP and WMS systems Technical background with knowledge of software development and web/mobile technologies Strong organizational, time management, and prioritization skills Excellent communication and stakeholder management skillsSelf starter comfortable operating in a fast paced, evolving environment Highly collaborative with a team first mindset Demonstrated ability to apply AI tools to real world product workflows (e.g., requirements generation, sprint planning, stakeholder communication, or data analysis) Funko is an equal opportunity employer. We know that every superhero has a unique origin story and the diversity of these stories enrich what we do. All applicants will be considered for employment without attention to race, colour, religion, gender, gender identity, sexual orientation, national origin or disability status. The above statements are intended to describe the general nature and level of work being performed by this role holder. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and all employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Web Merchandising and Trading ManagerApplylocations: Kings Cross, Londonposted on: Posted 11 Days Agojob requisition id: UMG-26332Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Apple Corps Ltd Location: Apple Corps Head Office, Ovington Square, London Working pattern: 4 to 5 days per week expected in the office About the opportunity Apple Corps Ltd. was founded in 1968 to oversee The Beatles' creative and business interests. It initially served as the new outlet for The Beatles' own recordings as well as the music of a wide-ranging roster of artists, all brought to the label personally by the band (individually and/or collectively). Apple Corps' mission celebrates artistry in an inclusive, creative environment. Since its inception, the company has encompassed music, publishing, merchandise, electronic and film enterprises.For almost six decades, Apple Corps Ltd. has helped to bring The Beatles music to billions of fans in pioneering, creative manners, decade after decade.Apple Corps and Universal Music Group UK are coming together to build a dedicated team focused on shaping the next chapter of Beatles product, ecommerce, retail and customer experience.This is a rare opportunity to work at the intersection of music, culture, creativity, commerce and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This team will create exceptional products, experiences and customer journeys for Beatles fans globally. From product design and packaging to retail, ecommerce, trading and fan engagement, every touchpoint must reflect the creativity, quality and cultural significance associated with The Beatles.These roles are employed by Apple Corps Ltd. The Universal Music Group UK Talent Acquisition team will manage the recruitment process in collaboration with Apple Corps and the wider UMG team. When you apply, you will be redirected to the Universal Music Group careers portal, where you will be required to submit your application through Workday. Role purpose The Web Merchandising and Trading Manager will be responsible for optimising the online shopping experience across Beatles ecommerce platforms.This role will curate how products appear online, manage the trading calendar, support product launches, improve customer journeys and use data to maximise conversion, engagement and revenue.This is a hands-on ecommerce trading role, suited to someone who understands online retail, customer behaviour, product storytelling and performance optimisation. Key responsibilities Online product merchandising Curate how products appear across the website, including: Category pages Collections Homepage features Product pages Campaign landing pages Ensure product presentation is compelling, accurate and visually consistent. Align product visibility with launch priorities, stock availability and customer demand. Trading calendar management Plan and execute an online trading calendar aligned with: Product launches Promotions Seasonal campaigns Release moments Marketing activity Coordinate trading activity across key moments. Ensure the online store reflects commercial priorities and fan engagement opportunities. Conversion rate optimisation Continuously test and improve: Product pages Navigation Search Recommendations Checkout journeys Identify friction points in the customer journey. Recommend practical improvements to increase conversion and improve customer experience. Product launch execution Coordinate and manage the online launch of new products. Ensure all launch information is accurate and complete, including: Product listings Imagery Copy Pricing Categorisation Tagging Stock availability Work with internal teams to ensure product launches are delivered accurately and on time. Promotions and campaign trading Manage online promotions, bundles, limited releases, discounts and campaign-led trading opportunities. Maximise revenue, engagement and sell-through. Ensure promotional mechanics are commercially sound, clearly communicated and operationally deliverable. Website performance analysis Monitor ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Product performance Customer behaviour Use performance data to guide trading decisions. Identify opportunities for growth and improvement. Stock and availability management Work closely with supply, production and inventory teams. Ensure the right products are promoted online based on availability, demand and commercial priorities. Support decisions around product visibility, replenishment, sell-through and lifecycle management. Customer journey optimisation Improve how customers move through the website, from homepage to checkout. Support smarter navigation, product recommendations, page structure and merchandising logic. Ensure the site is easy, inspiring and engaging for fans to discover, shop and connect with The Beatles. Cross-channel coordination Align website trading activity with: Marketing CRM Retail Social media Content Campaign planning Support a joined-up and consistent customer experience across channels. A/B testing and data insights Run experiments on: Page layouts Product placements Messaging Calls to action Customer journeys Share learnings and recommendations with stakeholders. Use test results to improve trading performance and customer experience. Key skills and experience Strong ecommerce trading and web merchandising capability. Understanding of how to optimise product visibility, customer journeys and conversion. Confidence working with ecommerce data, trading reports and performance dashboards. Ability to use insight to shape merchandising decisions and trading priorities. Strong organisational skills and ability to manage multiple launches, campaigns and trading priorities. Excellent attention to detail across product listings, imagery, pricing, copy, stock and promotional setup. Strong collaboration skills across marketing, CRM, ecommerce, retail, production, supply and creative teams. Understanding of brand presentation and customer experience within a culturally significant and globally recognised brand environment. Experience requirements Experience in ecommerce trading, web merchandising, digital retail, online trading or ecommerce operations. Experience managing product listings, category pages, homepage features, collections or campaign landing pages. Experience supporting product launches, promotions, bundles or limited releases online. Strong understanding of ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Experience using ecommerce platforms, content management systems, analytics tools or merchandising tools. Experience working with stock, availability and product performance data. Experience collaborating across marketing, CRM, retail, supply chain, content, creative or digital teams. Desirable experience Experience in music, entertainment, fashion, lifestyle, fan commerce, retail or consumer products. Experience working with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, WooCommerce or similar. Experience with A/B testing, CRO tools or customer journey optimisation. Experience supporting international ecommerce, multi-currency stores or global customer bases.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
04/06/2026
Full time
Web Merchandising and Trading ManagerApplylocations: Kings Cross, Londonposted on: Posted 11 Days Agojob requisition id: UMG-26332Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Apple Corps Ltd Location: Apple Corps Head Office, Ovington Square, London Working pattern: 4 to 5 days per week expected in the office About the opportunity Apple Corps Ltd. was founded in 1968 to oversee The Beatles' creative and business interests. It initially served as the new outlet for The Beatles' own recordings as well as the music of a wide-ranging roster of artists, all brought to the label personally by the band (individually and/or collectively). Apple Corps' mission celebrates artistry in an inclusive, creative environment. Since its inception, the company has encompassed music, publishing, merchandise, electronic and film enterprises.For almost six decades, Apple Corps Ltd. has helped to bring The Beatles music to billions of fans in pioneering, creative manners, decade after decade.Apple Corps and Universal Music Group UK are coming together to build a dedicated team focused on shaping the next chapter of Beatles product, ecommerce, retail and customer experience.This is a rare opportunity to work at the intersection of music, culture, creativity, commerce and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This team will create exceptional products, experiences and customer journeys for Beatles fans globally. From product design and packaging to retail, ecommerce, trading and fan engagement, every touchpoint must reflect the creativity, quality and cultural significance associated with The Beatles.These roles are employed by Apple Corps Ltd. The Universal Music Group UK Talent Acquisition team will manage the recruitment process in collaboration with Apple Corps and the wider UMG team. When you apply, you will be redirected to the Universal Music Group careers portal, where you will be required to submit your application through Workday. Role purpose The Web Merchandising and Trading Manager will be responsible for optimising the online shopping experience across Beatles ecommerce platforms.This role will curate how products appear online, manage the trading calendar, support product launches, improve customer journeys and use data to maximise conversion, engagement and revenue.This is a hands-on ecommerce trading role, suited to someone who understands online retail, customer behaviour, product storytelling and performance optimisation. Key responsibilities Online product merchandising Curate how products appear across the website, including: Category pages Collections Homepage features Product pages Campaign landing pages Ensure product presentation is compelling, accurate and visually consistent. Align product visibility with launch priorities, stock availability and customer demand. Trading calendar management Plan and execute an online trading calendar aligned with: Product launches Promotions Seasonal campaigns Release moments Marketing activity Coordinate trading activity across key moments. Ensure the online store reflects commercial priorities and fan engagement opportunities. Conversion rate optimisation Continuously test and improve: Product pages Navigation Search Recommendations Checkout journeys Identify friction points in the customer journey. Recommend practical improvements to increase conversion and improve customer experience. Product launch execution Coordinate and manage the online launch of new products. Ensure all launch information is accurate and complete, including: Product listings Imagery Copy Pricing Categorisation Tagging Stock availability Work with internal teams to ensure product launches are delivered accurately and on time. Promotions and campaign trading Manage online promotions, bundles, limited releases, discounts and campaign-led trading opportunities. Maximise revenue, engagement and sell-through. Ensure promotional mechanics are commercially sound, clearly communicated and operationally deliverable. Website performance analysis Monitor ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Product performance Customer behaviour Use performance data to guide trading decisions. Identify opportunities for growth and improvement. Stock and availability management Work closely with supply, production and inventory teams. Ensure the right products are promoted online based on availability, demand and commercial priorities. Support decisions around product visibility, replenishment, sell-through and lifecycle management. Customer journey optimisation Improve how customers move through the website, from homepage to checkout. Support smarter navigation, product recommendations, page structure and merchandising logic. Ensure the site is easy, inspiring and engaging for fans to discover, shop and connect with The Beatles. Cross-channel coordination Align website trading activity with: Marketing CRM Retail Social media Content Campaign planning Support a joined-up and consistent customer experience across channels. A/B testing and data insights Run experiments on: Page layouts Product placements Messaging Calls to action Customer journeys Share learnings and recommendations with stakeholders. Use test results to improve trading performance and customer experience. Key skills and experience Strong ecommerce trading and web merchandising capability. Understanding of how to optimise product visibility, customer journeys and conversion. Confidence working with ecommerce data, trading reports and performance dashboards. Ability to use insight to shape merchandising decisions and trading priorities. Strong organisational skills and ability to manage multiple launches, campaigns and trading priorities. Excellent attention to detail across product listings, imagery, pricing, copy, stock and promotional setup. Strong collaboration skills across marketing, CRM, ecommerce, retail, production, supply and creative teams. Understanding of brand presentation and customer experience within a culturally significant and globally recognised brand environment. Experience requirements Experience in ecommerce trading, web merchandising, digital retail, online trading or ecommerce operations. Experience managing product listings, category pages, homepage features, collections or campaign landing pages. Experience supporting product launches, promotions, bundles or limited releases online. Strong understanding of ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Experience using ecommerce platforms, content management systems, analytics tools or merchandising tools. Experience working with stock, availability and product performance data. Experience collaborating across marketing, CRM, retail, supply chain, content, creative or digital teams. Desirable experience Experience in music, entertainment, fashion, lifestyle, fan commerce, retail or consumer products. Experience working with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, WooCommerce or similar. Experience with A/B testing, CRO tools or customer journey optimisation. Experience supporting international ecommerce, multi-currency stores or global customer bases.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders Owns end to end delivery of entire features and contributes to key initiatives Considers and plans for upstream and downstream implications of new product features on the overall platform experience Writes the requirements, epics, and user stories to support product development Acts as a scrum master to coordinate sprint activities for the delivery team Coordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout Supports and trains end-users to drive adoption and maximize the platform's capabilities Partners with cross-functional teams to assist with broader Salesforce initiatives and improvements Participates in release and change management activities, compliance with the firm's risk, controls, and regulatory standards Analyzes, tracks, and evaluates product metrics across the product development life cycle Configures complex reports and dashboards to enhance service operations Required qualifications, capabilities, and skills Experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Exposure to operational management and change readiness work streamsDeveloping knowledge of data analytics and data literacy Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities Preferred qualifications, capabilities, and skills Salesforce Administrator certification Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc. Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
04/06/2026
Full time
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders Owns end to end delivery of entire features and contributes to key initiatives Considers and plans for upstream and downstream implications of new product features on the overall platform experience Writes the requirements, epics, and user stories to support product development Acts as a scrum master to coordinate sprint activities for the delivery team Coordinates and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout Supports and trains end-users to drive adoption and maximize the platform's capabilities Partners with cross-functional teams to assist with broader Salesforce initiatives and improvements Participates in release and change management activities, compliance with the firm's risk, controls, and regulatory standards Analyzes, tracks, and evaluates product metrics across the product development life cycle Configures complex reports and dashboards to enhance service operations Required qualifications, capabilities, and skills Experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Exposure to operational management and change readiness work streamsDeveloping knowledge of data analytics and data literacy Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities Preferred qualifications, capabilities, and skills Salesforce Administrator certification Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc. Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
Overview Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Technical Environments Manager Worcester based with a balance of home and office working £55,757 - £58,708 per year 35 hours per week - Monday to Friday, 9am to 5pm We have an opportunity for a Technical Environments Manager in Worcester. This role sits within the Technology Delivery function and is responsible for environment management across all delivery teams. The role works closely with a wider group of delivery teams, architects, change and release, and external suppliers. The team manages production and non-production environments, ensuring availability, stability, security and consistency across the technology estate, including SAP and Salesforce platforms. The role provides a single point of accountability for environment health, configuration management and deployment coordination across the organisation. On a typical day, the role works with delivery teams, architects and suppliers to plan and support releases, monitor and resolve environment issues, maintain documentation, and drive improvements through standardisation and automation, ensuring environments remain secure, resilient and fit for purpose. In addition to the role profile, the role requires strong operational leadership and coordination skills, with the ability to manage competing priorities across multiple teams and platforms. The successful candidate will have experience operating in complex enterprise environments, balancing delivery speed with stability, compliance and risk management. The role of Technical Environments Manager will include: Managing and maintaining all non-production and production environments, ensuring availability, stability, and performance across delivery teams, including SAP and Salesforce platforms Collaborating with Change and Release on deployment activities, working closely with development and operations teams to ensure smooth and timely releases Collaborating with the Service Request Team to implement and maintain access controls, ensuring secure and auditable access to environments in line with compliance requirements Owning configuration management processes, ensuring consistency and traceability of environment setups across the delivery lifecycle, including SAP and Salesforce environments Collaborating with Developers, Technical Architects and Suppliers to ensure environments are fit for purpose and aligned with technical standards Monitoring environment health and performance, proactively identifying and resolving issues to minimise disruption Support environment provisioning and decommissioning, ensuring efficient use of infrastructure and resources Maintaining environment documentation, including topology, access, configuration, and deployment schedules Driving continuous improvement initiatives, identifying opportunities to automate, standardise, and optimise environment management practices Acting as a point of escalation for environment-related issues, ensuring timely resolution and communication to stakeholders Skills and experiences: ITIL v4 Foundation Certification Project Management Qualification Comprehensive experience managing production and non-production environments in a complex, multi-team delivery setting, including SAP and Salesforce platforms Proven experience coordinating deployments and release activities, including working with CI/CD pipelines and deployment automation tools Experience with environment documentation and governance, ensuring compliance and auditability across SAP and Salesforce ecosystems About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £45,736 with an additional policy allowance of £10,020 per annum (rising to £48,157 with an additional policy allowance of £10,551 per annum after 12 months, subject to satisfactory performance) If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
03/06/2026
Full time
Overview Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Technical Environments Manager Worcester based with a balance of home and office working £55,757 - £58,708 per year 35 hours per week - Monday to Friday, 9am to 5pm We have an opportunity for a Technical Environments Manager in Worcester. This role sits within the Technology Delivery function and is responsible for environment management across all delivery teams. The role works closely with a wider group of delivery teams, architects, change and release, and external suppliers. The team manages production and non-production environments, ensuring availability, stability, security and consistency across the technology estate, including SAP and Salesforce platforms. The role provides a single point of accountability for environment health, configuration management and deployment coordination across the organisation. On a typical day, the role works with delivery teams, architects and suppliers to plan and support releases, monitor and resolve environment issues, maintain documentation, and drive improvements through standardisation and automation, ensuring environments remain secure, resilient and fit for purpose. In addition to the role profile, the role requires strong operational leadership and coordination skills, with the ability to manage competing priorities across multiple teams and platforms. The successful candidate will have experience operating in complex enterprise environments, balancing delivery speed with stability, compliance and risk management. The role of Technical Environments Manager will include: Managing and maintaining all non-production and production environments, ensuring availability, stability, and performance across delivery teams, including SAP and Salesforce platforms Collaborating with Change and Release on deployment activities, working closely with development and operations teams to ensure smooth and timely releases Collaborating with the Service Request Team to implement and maintain access controls, ensuring secure and auditable access to environments in line with compliance requirements Owning configuration management processes, ensuring consistency and traceability of environment setups across the delivery lifecycle, including SAP and Salesforce environments Collaborating with Developers, Technical Architects and Suppliers to ensure environments are fit for purpose and aligned with technical standards Monitoring environment health and performance, proactively identifying and resolving issues to minimise disruption Support environment provisioning and decommissioning, ensuring efficient use of infrastructure and resources Maintaining environment documentation, including topology, access, configuration, and deployment schedules Driving continuous improvement initiatives, identifying opportunities to automate, standardise, and optimise environment management practices Acting as a point of escalation for environment-related issues, ensuring timely resolution and communication to stakeholders Skills and experiences: ITIL v4 Foundation Certification Project Management Qualification Comprehensive experience managing production and non-production environments in a complex, multi-team delivery setting, including SAP and Salesforce platforms Proven experience coordinating deployments and release activities, including working with CI/CD pipelines and deployment automation tools Experience with environment documentation and governance, ensuring compliance and auditability across SAP and Salesforce ecosystems About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Wellbeing support and tools Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £45,736 with an additional policy allowance of £10,020 per annum (rising to £48,157 with an additional policy allowance of £10,551 per annum after 12 months, subject to satisfactory performance) If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2505 Department description / Role Summary As a Salesforce Administrator, you'll play a vital role at MAREX. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. Responsibilities Role specific: This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Sandbox environment management. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. User support tickets. Monitor and improve user adoption. New user and ongoing user training. Technical documentation. Working with integrated applications including additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc. Adaptive to fast-paced changes and ongoing process updates. Demonstrates strong decision-making skills and a high sense of ownership. History working with Apex is desirable. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Qualifications, Competencies, Skills and Experience Qualifications: Required: Strong Salesforce product knowledge with Salesforce Administration hands on experience with Sales Cloud and Pardot. Certified Salesforce Administrator. Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelor's/Postgraduate degree, or professional qualification Competencies: A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential: A proactive attitude to platform enhancements. Designing scalable, best practice solutions. Excellent relationship building skills. Ability to liaise with stakeholders at all levels. Translating requirements into technical solutions. Experience in change management and governance. Training end users and key stakeholders. Technical documentation. Available and responsive to questions. Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development. Active in the Salesforce community. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
03/06/2026
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Job Reference: VN2505 Department description / Role Summary As a Salesforce Administrator, you'll play a vital role at MAREX. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. Responsibilities Role specific: This is a varied business facing role, with the following responsibilities: All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules. Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports. Sandbox environment management. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Own the communication of any platform changes to end users and stakeholders. Data management to improve Salesforce data quality, implementing rules and automation as needed. Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. User support tickets. Monitor and improve user adoption. New user and ongoing user training. Technical documentation. Working with integrated applications including additional applications e.g. DocuSign, Conga, Survey Gizmo, Mailchimp etc. Adaptive to fast-paced changes and ongoing process updates. Demonstrates strong decision-making skills and a high sense of ownership. History working with Apex is desirable. All staff: Ensure compliance with the company's regulatory requirements under the FCA. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values. At all times comply with the FCA's Code of Conduct. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. Report any breaches of policy to Compliance and/ or your supervisor as required. Escalate risk events immediately. Provide input to risk management processes, as required. Qualifications, Competencies, Skills and Experience Qualifications: Required: Strong Salesforce product knowledge with Salesforce Administration hands on experience with Sales Cloud and Pardot. Certified Salesforce Administrator. Desirable: Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder Bachelor's/Postgraduate degree, or professional qualification Competencies: A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Ability to take a high level of responsibility in a fast pace and high volume environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Skills and Experience: Essential: A proactive attitude to platform enhancements. Designing scalable, best practice solutions. Excellent relationship building skills. Ability to liaise with stakeholders at all levels. Translating requirements into technical solutions. Experience in change management and governance. Training end users and key stakeholders. Technical documentation. Available and responsive to questions. Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports Desirable: Demonstrates continued personal/professional development. Active in the Salesforce community. Conduct Rules You must: Act with integrity Act with due skill, care and diligence Be open and cooperative with the FCA, the PRA and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standard of market conduct Act to deliver good outcomes for retail customers Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
About the Role We are looking for a Salesforce Administrator to help with the ongoing development of our deployment. As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day to day configuration, support, maintenance and improvement of our CRM platform. Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you'll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills. The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth. Key Responsibilities Serve as a primary system administrator for the Salesforce at The Telegraph. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Coordinate the evaluation, scope and completion of support tickets and new development requests. Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities. Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production. Assist in training of new users, and grow the skill set across the organization. Document development and releases in Jira and Confluence. Essential Skills Experience in Salesforce configuration, including Service Cloud. Experience of working in 1st and 2nd line support. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of best practices and functionality. Strong data management abilities. Strong communication and collaboration skills. Ability to master new technical tools. A demonstrated ability to understand and articulate complex requirements. Previous experience working in a SCRUM or agile environment preferred. Benefits The nature of our industry means life at the Telegraph Media Group is fast paced, demanding and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development - With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
01/06/2026
Full time
About the Role We are looking for a Salesforce Administrator to help with the ongoing development of our deployment. As our administrator, you will work closely with functional teams, organisational units, and subject matter experts to identify, develop and deploy support tickets or new business processes. This role is part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day to day configuration, support, maintenance and improvement of our CRM platform. Customer data is vital to the Telegraph Media Group's strategic plan to grow to 10m subscribers. This role sits at the heart of enabling that strategy as you'll be working on major transformation projects across a breadth of exciting technologies, allowing you to hone your Salesforce development and learn new skills. The role is hybrid based with 3 days in the office and offers excellent opportunities for experience in agile methodologies, developing your technical exposure and, more generally, your wider professional growth. Key Responsibilities Serve as a primary system administrator for the Salesforce at The Telegraph. Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Complete regular internal system audits and prepare for upgrades. Coordinate the evaluation, scope and completion of support tickets and new development requests. Work with Telegraph stakeholders and teams to help establish suitable processes for a smooth support in administrative, development, and change management activities. Responsible for managing the Salesforce team deployments and ensuring sandboxes are matching production. Assist in training of new users, and grow the skill set across the organization. Document development and releases in Jira and Confluence. Essential Skills Experience in Salesforce configuration, including Service Cloud. Experience of working in 1st and 2nd line support. Proven ability to design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. Strong understanding of best practices and functionality. Strong data management abilities. Strong communication and collaboration skills. Ability to master new technical tools. A demonstrated ability to understand and articulate complex requirements. Previous experience working in a SCRUM or agile environment preferred. Benefits The nature of our industry means life at the Telegraph Media Group is fast paced, demanding and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development - With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Benefits Overview 24 days holidays, rising to 29 with each year of service Additional day off for your birthday Healthcare - cash plan through Paycare and Employee Perks/Discounts Employee Assistance Program Auto enrolment pension scheme Long service awards Employee referral scheme Coffee shop, canteen and gym on site Free parking onsite Roles and Responsibilities Drive Salesforce adoption across the UK and wider EMEA region. Improve business processes and maintain data quality. Deliver scalable automation solutions. Administer and maintain the Salesforce platform (user setup, permissions, security settings, etc.). Provide day to day support to business users and resolve system queries in a timely manner. Manage releases, sandbox refreshes, testing activities and deployment coordination. Configure and optimise Salesforce functionality - flows, validation rules, page layouts, Lightning pages, custom objects, reports, dashboards. Support and optimise SalesCloud processes (lead management, opportunity management, forecasting, pipeline reporting, sales automation). Assist with RevenueCloud/CPQ administration (product setup, pricing configuration, quote generation, discount approvals, quote to cash processes). Collaborate with Revenue Operations and Finance teams to improve commercial workflows and reporting. Engage with stakeholders to gather requirements, translate them into scalable solutions and deliver user training, guidance and documentation. Maintain high standards of data quality, integrity and governance. Build and maintain reports and dashboards to support operational and strategic decision making. Monitor system usage and platform performance metrics. Perform any ad hoc duties as defined by the line manager. Qualifications and Experience 3-4 years of hands on Salesforce Administration experience within a commercial or enterprise environment. Strong experience supporting Salesforce SalesCloud. Proven experience configuring Salesforce using declarative tools (Flows, validation rules, reports, dashboards, Lightning App Builder). Good understanding of CRM best practices and sales processes. Experience gathering and translating business requirements into scalable system solutions. Strong stakeholder management and communication skills. Experience supporting users and delivering end user training. Excellent attention to detail and organisational skills. Ability to prioritise workload and manage multiple tasks effectively. Proactive, collaborative and customer focused mindset. Confident communicating with both technical and non technical stakeholders. Enthusiasm for continuous learning and platform innovation. Ability to work independently and as part of a cross functional team. Ideal Candidate Exposure to Salesforce RevenueCloud / CPQ / Quote to Cash processes. Experience supporting product catalogues, pricing structures, discounting or quote generation workflows. Knowledge of integrations and connected applications. Experience working with sandbox environments and release management processes. Salesforce certifications: Certified Administrator, Advanced Administrator, SalesCloud Consultant, CPQ Specialist (desirable). Equal Opportunity Statement We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit and business need. Please review our Diversity and Inclusion Policy for further information.
01/06/2026
Full time
Benefits Overview 24 days holidays, rising to 29 with each year of service Additional day off for your birthday Healthcare - cash plan through Paycare and Employee Perks/Discounts Employee Assistance Program Auto enrolment pension scheme Long service awards Employee referral scheme Coffee shop, canteen and gym on site Free parking onsite Roles and Responsibilities Drive Salesforce adoption across the UK and wider EMEA region. Improve business processes and maintain data quality. Deliver scalable automation solutions. Administer and maintain the Salesforce platform (user setup, permissions, security settings, etc.). Provide day to day support to business users and resolve system queries in a timely manner. Manage releases, sandbox refreshes, testing activities and deployment coordination. Configure and optimise Salesforce functionality - flows, validation rules, page layouts, Lightning pages, custom objects, reports, dashboards. Support and optimise SalesCloud processes (lead management, opportunity management, forecasting, pipeline reporting, sales automation). Assist with RevenueCloud/CPQ administration (product setup, pricing configuration, quote generation, discount approvals, quote to cash processes). Collaborate with Revenue Operations and Finance teams to improve commercial workflows and reporting. Engage with stakeholders to gather requirements, translate them into scalable solutions and deliver user training, guidance and documentation. Maintain high standards of data quality, integrity and governance. Build and maintain reports and dashboards to support operational and strategic decision making. Monitor system usage and platform performance metrics. Perform any ad hoc duties as defined by the line manager. Qualifications and Experience 3-4 years of hands on Salesforce Administration experience within a commercial or enterprise environment. Strong experience supporting Salesforce SalesCloud. Proven experience configuring Salesforce using declarative tools (Flows, validation rules, reports, dashboards, Lightning App Builder). Good understanding of CRM best practices and sales processes. Experience gathering and translating business requirements into scalable system solutions. Strong stakeholder management and communication skills. Experience supporting users and delivering end user training. Excellent attention to detail and organisational skills. Ability to prioritise workload and manage multiple tasks effectively. Proactive, collaborative and customer focused mindset. Confident communicating with both technical and non technical stakeholders. Enthusiasm for continuous learning and platform innovation. Ability to work independently and as part of a cross functional team. Ideal Candidate Exposure to Salesforce RevenueCloud / CPQ / Quote to Cash processes. Experience supporting product catalogues, pricing structures, discounting or quote generation workflows. Knowledge of integrations and connected applications. Experience working with sandbox environments and release management processes. Salesforce certifications: Certified Administrator, Advanced Administrator, SalesCloud Consultant, CPQ Specialist (desirable). Equal Opportunity Statement We are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, disability status or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit and business need. Please review our Diversity and Inclusion Policy for further information.
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross functional teams and play a crucial role in shaping the future of our platform and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders Owns end to end delivery of entire features and contributes to key initiatives Considers and plans for upstream and downstream implications of new product features on the overall platform experience Writes the requirements, epics, and user stories to support product development Acts as a scrum master to coordinate sprint activities for the delivery team Coordinates and participates in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout Supports and trains end users to drive adoption and maximize the platform's capabilities Partners with cross functional teams to assist with broader Salesforce initiatives and improvements Participates in release and change management activities, compliance with the firm's risk, controls, and regulatory standards Analyzes, tracks, and evaluates product metrics across the product development life cycle Configures complex reports and dashboards to enhance service operations Required qualifications, capabilities, and skills Experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Exposure to operational management and change readiness work streams Developing knowledge of data analytics and data literacy Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities Preferred qualifications, capabilities, and skills Salesforce Administrator certification Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc. Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
31/05/2026
Full time
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and internal stakeholder feedback to fuel the creation of innovative products and continuously improve existing offerings for our internal customers. Collaborate closely with cross functional teams and play a crucial role in shaping the future of our platform and ongoing success. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our stakeholders through ongoing discovery Supports the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential product features that provide value to stakeholders Owns end to end delivery of entire features and contributes to key initiatives Considers and plans for upstream and downstream implications of new product features on the overall platform experience Writes the requirements, epics, and user stories to support product development Acts as a scrum master to coordinate sprint activities for the delivery team Coordinates and participates in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout Supports and trains end users to drive adoption and maximize the platform's capabilities Partners with cross functional teams to assist with broader Salesforce initiatives and improvements Participates in release and change management activities, compliance with the firm's risk, controls, and regulatory standards Analyzes, tracks, and evaluates product metrics across the product development life cycle Configures complex reports and dashboards to enhance service operations Required qualifications, capabilities, and skills Experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Exposure to operational management and change readiness work streams Developing knowledge of data analytics and data literacy Previous experience with the Salesforce platform, ideally as an Administrator or Consultant including but not limited to reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities Preferred qualifications, capabilities, and skills Salesforce Administrator certification Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities etc. Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets etc.
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. We are looking for a self motivated, experienced Product Manager to lead the end to end strategy of our international support portfolio, owning initiatives from initial discovery through global execution. The role focuses on scaling global support operations, reducing friction for both customers and agents, and managing cost to serve. Responsibilities Own the international product support strategy and collaborate on the enterprise roadmap to ensure priorities align with enterprise wide strategies. Lead discovery for digital support products, focusing on customer self service tools and automated workflows that drive case deflection. Identify and implement scalable technical capabilities that work across multiple international regions. Balance local market needs with global efficiency and partner with Product Marketing to align on launch strategies. Partner with regional stakeholders and other product managers to establish best practices across the organization. Work closely with the Senior Product Manager and business stakeholders to define and prioritize the team's feature backlog. Create process flows to illustrate how new capabilities impact business and customer operations. Define features with clear acceptance criteria, dependencies, and a focus on managing risks. Partner with technical architects to optimize the agent experience within our CRM and support platforms, ensuring global consistency and high productivity. Maintain the conceptual and technical integrity of all features for the delivery team. Lead scope trade off evaluations and release planning to maximize return on investment. Provide input on release timelines and investigate alternative paths when business needs change. Serve as the first escalation point for Product Owners on the delivery teams. Leadership Skills & Behaviors Passionate leader who leads with an enterprise mindset and aligns the organization behind a clear vision. Strong emotional intelligence and the ability to lead others through change. Experience guiding high performance teams while driving accountability and collaboration. Required Skills and Competencies Experience with CRM platforms (e.g., Salesforce) and digital support technologies. Strong understanding of support metrics such as CSAT, average handle time, and first call resolution. Customer obsessed mindset with the ability to translate insight into product vision. Track record of owning full product lifecycles. Ability to influence and lead globally without direct authority. Action oriented self starter who can handle competing priorities. Strong cross functional leadership and effective decision making skills. Detail oriented with effective verbal and written communication skills. Experience navigating and delivering products within international markets. Experience in the medical device industry is a plus. Familiarity with Scaled Agile Framework (SAFe) is a plus. Education and Experience Bachelor's degree in Business, Engineering, or a related field. Senior level experience in product management with a global focus. 5 or more years of experience using Agile methodologies in Product Owner or Product Manager roles. Experience driving product discovery in a complex, regulated environment. Knowledge of IT systems development and familiarity with web and CRM platforms. Experience in digital customer success or customer experience is preferred. Diabetes experience or knowledge is a plus. Additional Information This role is based out of our London office on a hybrid basis. Travel is estimated at Equal Opportunity Employer Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
31/05/2026
Full time
Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. We are looking for a self motivated, experienced Product Manager to lead the end to end strategy of our international support portfolio, owning initiatives from initial discovery through global execution. The role focuses on scaling global support operations, reducing friction for both customers and agents, and managing cost to serve. Responsibilities Own the international product support strategy and collaborate on the enterprise roadmap to ensure priorities align with enterprise wide strategies. Lead discovery for digital support products, focusing on customer self service tools and automated workflows that drive case deflection. Identify and implement scalable technical capabilities that work across multiple international regions. Balance local market needs with global efficiency and partner with Product Marketing to align on launch strategies. Partner with regional stakeholders and other product managers to establish best practices across the organization. Work closely with the Senior Product Manager and business stakeholders to define and prioritize the team's feature backlog. Create process flows to illustrate how new capabilities impact business and customer operations. Define features with clear acceptance criteria, dependencies, and a focus on managing risks. Partner with technical architects to optimize the agent experience within our CRM and support platforms, ensuring global consistency and high productivity. Maintain the conceptual and technical integrity of all features for the delivery team. Lead scope trade off evaluations and release planning to maximize return on investment. Provide input on release timelines and investigate alternative paths when business needs change. Serve as the first escalation point for Product Owners on the delivery teams. Leadership Skills & Behaviors Passionate leader who leads with an enterprise mindset and aligns the organization behind a clear vision. Strong emotional intelligence and the ability to lead others through change. Experience guiding high performance teams while driving accountability and collaboration. Required Skills and Competencies Experience with CRM platforms (e.g., Salesforce) and digital support technologies. Strong understanding of support metrics such as CSAT, average handle time, and first call resolution. Customer obsessed mindset with the ability to translate insight into product vision. Track record of owning full product lifecycles. Ability to influence and lead globally without direct authority. Action oriented self starter who can handle competing priorities. Strong cross functional leadership and effective decision making skills. Detail oriented with effective verbal and written communication skills. Experience navigating and delivering products within international markets. Experience in the medical device industry is a plus. Familiarity with Scaled Agile Framework (SAFe) is a plus. Education and Experience Bachelor's degree in Business, Engineering, or a related field. Senior level experience in product management with a global focus. 5 or more years of experience using Agile methodologies in Product Owner or Product Manager roles. Experience driving product discovery in a complex, regulated environment. Knowledge of IT systems development and familiarity with web and CRM platforms. Experience in digital customer success or customer experience is preferred. Diabetes experience or knowledge is a plus. Additional Information This role is based out of our London office on a hybrid basis. Travel is estimated at Equal Opportunity Employer Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
30/05/2026
Full time
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
Job Title: Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Developer you will be part of a small team responsible for designing, building, and maintaining custom solutions within the Everything Managed Salesforce estate. Working alongside two experienced Salesforce Developers and a Salesforce Administrator, you will deliver high-quality technical solutions that support the evolving needs of approximately 200 internal users across Sales Cloud, Service Cloud, and Marketing Cloud Engagement. You will play a key role in the ongoing migration of legacy Aura and Visualforce customisations to LWC and modern Salesforce solutions, and in the development and maintenance of the integrations that connect Salesforce to the wider technology estate. This is an excellent opportunity for a developer who enjoys working in a complex, real-world Salesforce environment within a collaborative and growing team. Responsibilities Design, develop, and maintain Apex classes, triggers, batch jobs, scheduled jobs, and queueable Apex to support complex business processes. Build and maintain Lightning Web Components (LWC) to enhance the Salesforce user interface and improve productivity for approximately 200 internal users. Lead and contribute to the migration of legacy Aura components and Visualforce pages to LWC and modern Salesforce best practices, in line with the team's ongoing technical improvement programme. Develop and maintain integrations between Salesforce and third-party systems, including ERP and marketing automation platforms, using REST and SOAP APIs, Platform Events, and middleware. Write optimised SOQL and SOSL queries with a strong awareness of Salesforce Governor Limits and platform performance constraints. Collaborate with the Salesforce Administrator to deliver solutions where development and configuration intersect, applying a configuration-first approach and escalating to custom development only where necessary. Work closely with cross-functional stakeholders to gather requirements, produce technical designs, and deliver solutions on time and to a high standard. Participate in and lead code reviews, maintain coding standards, and champion Salesforce development best practices across the team. Support testing, deployment, and release management processes using Salesforce DX, Salesforce CLI, change sets, and Git-based version control. Develop and maintain technical documentation, including solution designs, technical specifications, and developer guides. Provide third-line technical support for complex issues escalated from the Salesforce Administrator or end users. Monitor Salesforce platform releases and proactively assess the impact on the existing org, identifying opportunities for improvement and innovation. Skills and Experience Proven experience as a Salesforce Developer in a complex, heavily customised Salesforce environment. Strong Apex development skills, including triggers, classes, batch jobs, queueable Apex, and future methods (must have). Proficiency in Lightning Web Components (LWC) development (must have). Experience maintaining or refactoring legacy Aura components (good to have). Solid understanding of the Salesforce data model, SOQL, and SOSL. Demonstrable experience integrating Salesforce with external systems via REST/SOAP APIs, Platform Events, and/or middleware. Proficiency in Sales Cloud and Service Cloud development (must have). Familiarity with Marketing Cloud Engagement or Experience Cloud development (good to have). Salesforce Platform Developer I certification as a minimum; Platform Developer II or additional certifications (Administrator, App Builder) preferred. Experience with Salesforce DX, Salesforce CLI, and Git-based version control workflows. Understanding of declarative automation tools (Flow) and the ability to judge when to configure declaratively versus build programmatically. Familiarity with AppExchange solutions and third-party integrations (e.g. Conga, ERP systems, Marketing Automation). Excellent analytical and problem-solving skills with a high level of attention to detail. Ability to translate business requirements into clearly documented technical solutions and communicate effectively with non-technical stakeholders. Ability to work independently and collaboratively as part of a small, fast-paced team. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office Collaborative team environment within a growing technology function Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Competitive salary and benefits package
30/05/2026
Full time
Job Title: Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Developer you will be part of a small team responsible for designing, building, and maintaining custom solutions within the Everything Managed Salesforce estate. Working alongside two experienced Salesforce Developers and a Salesforce Administrator, you will deliver high-quality technical solutions that support the evolving needs of approximately 200 internal users across Sales Cloud, Service Cloud, and Marketing Cloud Engagement. You will play a key role in the ongoing migration of legacy Aura and Visualforce customisations to LWC and modern Salesforce solutions, and in the development and maintenance of the integrations that connect Salesforce to the wider technology estate. This is an excellent opportunity for a developer who enjoys working in a complex, real-world Salesforce environment within a collaborative and growing team. Responsibilities Design, develop, and maintain Apex classes, triggers, batch jobs, scheduled jobs, and queueable Apex to support complex business processes. Build and maintain Lightning Web Components (LWC) to enhance the Salesforce user interface and improve productivity for approximately 200 internal users. Lead and contribute to the migration of legacy Aura components and Visualforce pages to LWC and modern Salesforce best practices, in line with the team's ongoing technical improvement programme. Develop and maintain integrations between Salesforce and third-party systems, including ERP and marketing automation platforms, using REST and SOAP APIs, Platform Events, and middleware. Write optimised SOQL and SOSL queries with a strong awareness of Salesforce Governor Limits and platform performance constraints. Collaborate with the Salesforce Administrator to deliver solutions where development and configuration intersect, applying a configuration-first approach and escalating to custom development only where necessary. Work closely with cross-functional stakeholders to gather requirements, produce technical designs, and deliver solutions on time and to a high standard. Participate in and lead code reviews, maintain coding standards, and champion Salesforce development best practices across the team. Support testing, deployment, and release management processes using Salesforce DX, Salesforce CLI, change sets, and Git-based version control. Develop and maintain technical documentation, including solution designs, technical specifications, and developer guides. Provide third-line technical support for complex issues escalated from the Salesforce Administrator or end users. Monitor Salesforce platform releases and proactively assess the impact on the existing org, identifying opportunities for improvement and innovation. Skills and Experience Proven experience as a Salesforce Developer in a complex, heavily customised Salesforce environment. Strong Apex development skills, including triggers, classes, batch jobs, queueable Apex, and future methods (must have). Proficiency in Lightning Web Components (LWC) development (must have). Experience maintaining or refactoring legacy Aura components (good to have). Solid understanding of the Salesforce data model, SOQL, and SOSL. Demonstrable experience integrating Salesforce with external systems via REST/SOAP APIs, Platform Events, and/or middleware. Proficiency in Sales Cloud and Service Cloud development (must have). Familiarity with Marketing Cloud Engagement or Experience Cloud development (good to have). Salesforce Platform Developer I certification as a minimum; Platform Developer II or additional certifications (Administrator, App Builder) preferred. Experience with Salesforce DX, Salesforce CLI, and Git-based version control workflows. Understanding of declarative automation tools (Flow) and the ability to judge when to configure declaratively versus build programmatically. Familiarity with AppExchange solutions and third-party integrations (e.g. Conga, ERP systems, Marketing Automation). Excellent analytical and problem-solving skills with a high level of attention to detail. Ability to translate business requirements into clearly documented technical solutions and communicate effectively with non-technical stakeholders. Ability to work independently and collaboratively as part of a small, fast-paced team. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office Collaborative team environment within a growing technology function Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Competitive salary and benefits package
