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IT Systems Engineer
Sivara GmbH Dunstable, Bedfordshire
IT Systems Engineer - 100% office based, Dunstable, to £38,000 We are partnering with an established FMCG business in Luton who are seeking a skilled IT Systems Engineer to support the maintenance of core IT infrastructure. This role will focus on ensuring reliable, secure, and scalable systems while providing high-level technical support across the business. The successful candidate will have strong networking and Microsoft 365 expertise and a proactive approach to system performance, cyber security, and continuous improvement. Key responsibilities Maintain IT infrastructure including servers, storage, and network systems Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) Maintain network hardware including routers, switches, firewalls, and wireless systems Manage and troubleshoot LAN/WAN/VPN environments and optimise network performance Monitor cybersecurity measures, backups, and disaster recovery processes Provide Level 2/3 technical support and resolve complex IT issues Maintain technical documentation and system configurations Collaborate with internal stakeholders and external vendors on upgrades and maintenance Support and train end users on IT systems and best practices Key Skills & Experience Strong experience with Microsoft 365 administration and security Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs) Experience with Windows Server, Active Directory, and Azure AD Knowledge of firewalls, endpoint protection, and wireless technologies PowerShell scripting and automation experience desirable Excellent problem-solving, communication, and organisational skills Ability to manage multiple priorities in a fast-paced environment Qualifications Degree in IT, Computer Science, or related field (or equivalent experience) 2 - 3 years' experience in IT 1st or 2nd line support Relevant certifications (e.g., Microsoft, CompTIA, CCNA/CCNP) desirable
21/06/2026
Full time
IT Systems Engineer - 100% office based, Dunstable, to £38,000 We are partnering with an established FMCG business in Luton who are seeking a skilled IT Systems Engineer to support the maintenance of core IT infrastructure. This role will focus on ensuring reliable, secure, and scalable systems while providing high-level technical support across the business. The successful candidate will have strong networking and Microsoft 365 expertise and a proactive approach to system performance, cyber security, and continuous improvement. Key responsibilities Maintain IT infrastructure including servers, storage, and network systems Administer Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive) Maintain network hardware including routers, switches, firewalls, and wireless systems Manage and troubleshoot LAN/WAN/VPN environments and optimise network performance Monitor cybersecurity measures, backups, and disaster recovery processes Provide Level 2/3 technical support and resolve complex IT issues Maintain technical documentation and system configurations Collaborate with internal stakeholders and external vendors on upgrades and maintenance Support and train end users on IT systems and best practices Key Skills & Experience Strong experience with Microsoft 365 administration and security Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs) Experience with Windows Server, Active Directory, and Azure AD Knowledge of firewalls, endpoint protection, and wireless technologies PowerShell scripting and automation experience desirable Excellent problem-solving, communication, and organisational skills Ability to manage multiple priorities in a fast-paced environment Qualifications Degree in IT, Computer Science, or related field (or equivalent experience) 2 - 3 years' experience in IT 1st or 2nd line support Relevant certifications (e.g., Microsoft, CompTIA, CCNA/CCNP) desirable
IT Support Engineer - Moss Houses
Sivara GmbH
Salary: £35,000 - 40,000 per year Requirements Microsoft 365 technologies experience, including Defender, Intune, Exchange Online, SharePoint, Teams, and OneDrive Experience with Windows Server, networking equipment such as routers and switches, and VoIP systems Proven background in cyber security tools and threat monitoring Experience with Microsoft Azure is desirable Previous technical support experience covering infrastructure, cloud, and endpoint environments Experience deploying and supporting Microsoft 365 solutions Strong troubleshooting, diagnostic, and problem-solving skills Excellent customer service and communication skills Ability to work independently and collaboratively Comfortable working under pressure in a fast-paced environment Responsibilities Deliver technical support by managing and resolving service tickets in line with agreed SLAs Handle both initial and escalated support requests while maintaining high customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop and maintain operational procedures, technical documentation, and user guides Monitor and respond to cyber security threats and vulnerabilities Perform routine maintenance, including backups and network/device updates Communicate effectively with internal teams and customers regarding technical issues and security risks Stay up to date with emerging technologies and contribute to best practice standards Promote awareness of infrastructure and platform technologies across the business Technologies Azure Cloud Support Microsoft 365 Network Security SharePoint Windows Office 365 More We are offering an exciting opportunity for an experienced IT Support Engineer to join our dynamic Service Desk team in Macclesfield. This hybrid role combines remote and onsite technical support across infrastructure, cloud technologies, and cyber security solutions, within a supportive team environment and with opportunities to work with modern technologies. last updated 25 week of 2026
21/06/2026
Full time
Salary: £35,000 - 40,000 per year Requirements Microsoft 365 technologies experience, including Defender, Intune, Exchange Online, SharePoint, Teams, and OneDrive Experience with Windows Server, networking equipment such as routers and switches, and VoIP systems Proven background in cyber security tools and threat monitoring Experience with Microsoft Azure is desirable Previous technical support experience covering infrastructure, cloud, and endpoint environments Experience deploying and supporting Microsoft 365 solutions Strong troubleshooting, diagnostic, and problem-solving skills Excellent customer service and communication skills Ability to work independently and collaboratively Comfortable working under pressure in a fast-paced environment Responsibilities Deliver technical support by managing and resolving service tickets in line with agreed SLAs Handle both initial and escalated support requests while maintaining high customer satisfaction Complete sales orders and project work within agreed timelines Implement approved technical solutions remotely and onsite Support continuous improvement of Service Desk technologies and processes Develop and maintain operational procedures, technical documentation, and user guides Monitor and respond to cyber security threats and vulnerabilities Perform routine maintenance, including backups and network/device updates Communicate effectively with internal teams and customers regarding technical issues and security risks Stay up to date with emerging technologies and contribute to best practice standards Promote awareness of infrastructure and platform technologies across the business Technologies Azure Cloud Support Microsoft 365 Network Security SharePoint Windows Office 365 More We are offering an exciting opportunity for an experienced IT Support Engineer to join our dynamic Service Desk team in Macclesfield. This hybrid role combines remote and onsite technical support across infrastructure, cloud technologies, and cyber security solutions, within a supportive team environment and with opportunities to work with modern technologies. last updated 25 week of 2026
Sr. SDET (Sr Software Engineer in Test & Merchandising Automation)
慨正橡扯
Sr. SDET (Senior Software Development Engineer in Test, Merchandising Automation) Ready to build what's next with one of the world's most iconic brands? About the Role: Subway's Merchandising Automation team is building the integration and data pipelines that replace manual Digital Merchandising workflows across owned channels and third party delivery partners - and the Sr. SDET is the engineering voice of quality in that effort. You will design, build, and operate the automated test frameworks that validate everything the team ships: the Node.js/TypeScript APIs and AWS event driven pipelines that power menu publishing and promotional scheduling, and the Adobe Workfront Fusion scenarios built by the Marketing Automation Engineer that connect Subway's creative and campaign toolchain to downstream systems. This is an engineering first role. You will write production quality test code, architect scalable test frameworks, and embed automated quality gates directly into CI/CD pipelines. You will partner with integration engineers from the earliest stages of design - shaping APIs and Fusion scenarios for testability, defining acceptance criteria, and ensuring quality is built in rather than bolted on. A unique and differentiating aspect of this role is fluency across two distinct integration paradigms: AWS native event driven services on one side, and Adobe Workfront Fusion's scenario based iPaaS model on the other. AI assisted development is a core part of how this team works. You'll be expected to use tools like GitHub Copilot and Claude daily - to accelerate test authoring, generate synthetic merchandising test data, analyze failure patterns, and document coverage - and to champion their adoption across the engineering team. Responsibilities Lead the design and development of automated test frameworks and suites covering functional, integration, contract, performance, and end to end scenarios for Subway's Digital Merchandising platform - spanning the Node.js/TypeScript APIs and event driven pipelines that drive menu publishing, promotional scheduling, and item availability across Mobile App, Web, Kiosk, and third party delivery partners. Write test code to the same quality standards as production code. Leverage AI assisted development tools (GitHub Copilot, Claude, and similar) as a core part of daily engineering work - from generating and refining test cases and synthetic merchandising data to analyzing failure patterns, mapping coverage gaps, and producing documentation. Champion AI tooling adoption across the team. Own validation coverage for the Workfront Fusion integration layer built by the Marketing Automation Engineer - designing test strategies that verify Fusion scenario outputs, data mapping fidelity, webhook reliability, and cross system data integrity between Adobe Workfront, downstream marketing tools, and Subway's internal platforms. Catch scenario failures and data mismatches before they reach production. Partner with the Merchandising Automation integration engineers and the Senior Quality Engineer throughout the development lifecycle: collaborate on test strategy, review integration designs and API contracts for testability, define acceptance criteria, and integrate automated quality gates into CI/CD pipelines via Azure DevOps or GitHub Actions. Design and execute performance and reliability test strategies - including load, stress, and soak testing - against merchandising APIs and event driven pipelines to establish service baselines, surface bottlenecks, and validate SLA compliance for high volume promotional events and menu publishing windows. Define and track test coverage and quality metrics across the Merchandising Automation portfolio; contribute to incident post mortems with defect analysis, regression findings, and recommendations for long term test strategy improvements. Qualifications, Competencies & Traits Demonstrated ability to architect and build automated test frameworks from the ground up for distributed, API driven and event driven systems. Bachelor's degree or higher in Computer Science, Software Engineering, or a related field (or equivalent practical experience). 5 or more years of experience as an SDET or software engineer with a strong focus on test automation and quality engineering. Proficiency in JavaScript/TypeScript (Node.js) for writing production quality test code; Playwright required for UI and API automation. Experience testing event driven and integration architectures - AWS Lambda, SQS/SNS, API Gateway, or equivalent async messaging systems. Hands on experience validating iPaaS or workflow automation platforms - Adobe Workfront Fusion, MuleSoft, Zapier, or similar scenario based integration tools strongly preferred. Experience designing and executing performance, load, and reliability test strategies against backend APIs and event pipelines. Experience embedding automated tests into CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent). Familiarity with contract testing approaches and consumer driven contract frameworks (Pact or similar). Proficiency with AI assisted development tools (GitHub Copilot, Claude, or equivalent) - comfortable using AI daily to author tests, generate synthetic data, and analyze failures. Strong software engineering fundamentals - able to write clean, maintainable, reviewable test code that the broader engineering team can own. Systems level thinking: able to reason about distributed architectures, async data flows, and failure modes across integration boundaries - including both AWS native and Fusion based pipelines. Clear communicator who can translate test findings and coverage gaps into actionable engineering priorities for both technical engineers and marketing/ops stakeholders. Collaborative approach - operates as a full member of the engineering team, not a downstream QA gate. Experience providing technical guidance and code review to other engineers on testing best practices Travel Requirements - Less than 10% Preferred Qualifications Direct experience testing Adobe Workfront Fusion scenarios - including input/output data validation between connected modules, webhook reliability, error path coverage, and cross system data mapping integrity. Familiarity with the Adobe Workfront REST API and how Fusion uses it internally, enabling deeper scenario introspection and test hook design. Experience testing 3PD delivery/marketplace API integrations (DoorDash Drive, Uber Eats, or similar) - particularly menu management, item availability, and promotional pricing endpoints. Experience with chaos engineering and fault injection practices in cloud native and iPaaS environments. Familiarity with observability and APM platforms (Dynatrace, Datadog, CloudWatch) for test monitoring, failure triage, and baseline comparison. Experience prompting or orchestrating AI tools to automate test case generation, coverage gap analysis, or defect triage. Adobe Workfront Fusion Developer Professional (AD0 E902 / AD2 E902) certification a strong plus. Background in QSR, retail, e commerce, or digital marketing operations domains. AWS Certified Developer - Associate or higher. What do we offer? Insurance Plans (Medical, Life) Pension/401K/RSP (country specific) Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Volunteering time And More . Compensation: The base pay range for this role is $119,200 - 149,000 USD annually. Pay within this range will be determined in good faith based on job related factors, which may include skills, experience, education/training, location, and internal equity. The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V
21/06/2026
Full time
Sr. SDET (Senior Software Development Engineer in Test, Merchandising Automation) Ready to build what's next with one of the world's most iconic brands? About the Role: Subway's Merchandising Automation team is building the integration and data pipelines that replace manual Digital Merchandising workflows across owned channels and third party delivery partners - and the Sr. SDET is the engineering voice of quality in that effort. You will design, build, and operate the automated test frameworks that validate everything the team ships: the Node.js/TypeScript APIs and AWS event driven pipelines that power menu publishing and promotional scheduling, and the Adobe Workfront Fusion scenarios built by the Marketing Automation Engineer that connect Subway's creative and campaign toolchain to downstream systems. This is an engineering first role. You will write production quality test code, architect scalable test frameworks, and embed automated quality gates directly into CI/CD pipelines. You will partner with integration engineers from the earliest stages of design - shaping APIs and Fusion scenarios for testability, defining acceptance criteria, and ensuring quality is built in rather than bolted on. A unique and differentiating aspect of this role is fluency across two distinct integration paradigms: AWS native event driven services on one side, and Adobe Workfront Fusion's scenario based iPaaS model on the other. AI assisted development is a core part of how this team works. You'll be expected to use tools like GitHub Copilot and Claude daily - to accelerate test authoring, generate synthetic merchandising test data, analyze failure patterns, and document coverage - and to champion their adoption across the engineering team. Responsibilities Lead the design and development of automated test frameworks and suites covering functional, integration, contract, performance, and end to end scenarios for Subway's Digital Merchandising platform - spanning the Node.js/TypeScript APIs and event driven pipelines that drive menu publishing, promotional scheduling, and item availability across Mobile App, Web, Kiosk, and third party delivery partners. Write test code to the same quality standards as production code. Leverage AI assisted development tools (GitHub Copilot, Claude, and similar) as a core part of daily engineering work - from generating and refining test cases and synthetic merchandising data to analyzing failure patterns, mapping coverage gaps, and producing documentation. Champion AI tooling adoption across the team. Own validation coverage for the Workfront Fusion integration layer built by the Marketing Automation Engineer - designing test strategies that verify Fusion scenario outputs, data mapping fidelity, webhook reliability, and cross system data integrity between Adobe Workfront, downstream marketing tools, and Subway's internal platforms. Catch scenario failures and data mismatches before they reach production. Partner with the Merchandising Automation integration engineers and the Senior Quality Engineer throughout the development lifecycle: collaborate on test strategy, review integration designs and API contracts for testability, define acceptance criteria, and integrate automated quality gates into CI/CD pipelines via Azure DevOps or GitHub Actions. Design and execute performance and reliability test strategies - including load, stress, and soak testing - against merchandising APIs and event driven pipelines to establish service baselines, surface bottlenecks, and validate SLA compliance for high volume promotional events and menu publishing windows. Define and track test coverage and quality metrics across the Merchandising Automation portfolio; contribute to incident post mortems with defect analysis, regression findings, and recommendations for long term test strategy improvements. Qualifications, Competencies & Traits Demonstrated ability to architect and build automated test frameworks from the ground up for distributed, API driven and event driven systems. Bachelor's degree or higher in Computer Science, Software Engineering, or a related field (or equivalent practical experience). 5 or more years of experience as an SDET or software engineer with a strong focus on test automation and quality engineering. Proficiency in JavaScript/TypeScript (Node.js) for writing production quality test code; Playwright required for UI and API automation. Experience testing event driven and integration architectures - AWS Lambda, SQS/SNS, API Gateway, or equivalent async messaging systems. Hands on experience validating iPaaS or workflow automation platforms - Adobe Workfront Fusion, MuleSoft, Zapier, or similar scenario based integration tools strongly preferred. Experience designing and executing performance, load, and reliability test strategies against backend APIs and event pipelines. Experience embedding automated tests into CI/CD pipelines (Azure DevOps, GitHub Actions, or equivalent). Familiarity with contract testing approaches and consumer driven contract frameworks (Pact or similar). Proficiency with AI assisted development tools (GitHub Copilot, Claude, or equivalent) - comfortable using AI daily to author tests, generate synthetic data, and analyze failures. Strong software engineering fundamentals - able to write clean, maintainable, reviewable test code that the broader engineering team can own. Systems level thinking: able to reason about distributed architectures, async data flows, and failure modes across integration boundaries - including both AWS native and Fusion based pipelines. Clear communicator who can translate test findings and coverage gaps into actionable engineering priorities for both technical engineers and marketing/ops stakeholders. Collaborative approach - operates as a full member of the engineering team, not a downstream QA gate. Experience providing technical guidance and code review to other engineers on testing best practices Travel Requirements - Less than 10% Preferred Qualifications Direct experience testing Adobe Workfront Fusion scenarios - including input/output data validation between connected modules, webhook reliability, error path coverage, and cross system data mapping integrity. Familiarity with the Adobe Workfront REST API and how Fusion uses it internally, enabling deeper scenario introspection and test hook design. Experience testing 3PD delivery/marketplace API integrations (DoorDash Drive, Uber Eats, or similar) - particularly menu management, item availability, and promotional pricing endpoints. Experience with chaos engineering and fault injection practices in cloud native and iPaaS environments. Familiarity with observability and APM platforms (Dynatrace, Datadog, CloudWatch) for test monitoring, failure triage, and baseline comparison. Experience prompting or orchestrating AI tools to automate test case generation, coverage gap analysis, or defect triage. Adobe Workfront Fusion Developer Professional (AD0 E902 / AD2 E902) certification a strong plus. Background in QSR, retail, e commerce, or digital marketing operations domains. AWS Certified Developer - Associate or higher. What do we offer? Insurance Plans (Medical, Life) Pension/401K/RSP (country specific) Competitive Bonus Mobility Allowance Tuition Reimbursement Company Holidays Volunteering time And More . Compensation: The base pay range for this role is $119,200 - 149,000 USD annually. Pay within this range will be determined in good faith based on job related factors, which may include skills, experience, education/training, location, and internal equity. The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V
Senior Azure DevOps Engineer (Kubernetes) New United Kingdom
Cluedin ApS
United Kingdom Join Our Journey in Transforming Data into Insights At CluedIn, we're reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data-making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation. As Microsoft's preferred MDM partner and the first solution integrated with Azure OpenAI, we're setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft's data services, CluedIn delivers powerful, scalable solutions built for the enterprise. Our team's expertise, passion, and bold ideas drive our innovation. Together, we're reimagining what's possible in data management. About the Role We're looking for an exceptional Senior Azure DevOps Engineer to join our Platform team and help build, scale, and support the cloud infrastructure that powers CluedIn's enterprise SaaS platform. This is a hands on technical role for someone who thrives on solving complex infrastructure challenges, working with modern cloud native technologies, and operating highly available systems at scale. You'll work closely with our Global DevOps Team Lead, Engineering teams, and customers to design, implement, and optimise cloud infrastructure across Azure and Kubernetes environments. From enterprise customer deployments to platform scalability and resilience, you'll play a key role in ensuring our technology continues to perform as we grow. If you're the type of engineer who enjoys diving into difficult technical problems, improving systems, automating everything possible, and becoming the go to expert in your field, we'd love to hear from you. What You'll Be Doing Kubernetes expert with extensive experience in cluster administration, application deployment, monitoring, and troubleshooting. Strong working knowledge of Azure Kubernetes Service (AKS) and cloud native technologies. Strong experience with Infrastructure as Code (IaC), including designing, implementing, and maintaining scalable cloud infrastructure using Terraform. Contribute to architectural decisions that improve platform reliability and operational efficiency. Continuously identify opportunities to improve infrastructure, deployment processes, and platform performance. DevOps & Automation Design and maintain CI/CD pipelines that support rapid, reliable software delivery. Champion Infrastructure as Code using Terraform, Bicep, ARM templates, PowerShell, and Azure CLI. Drive automation initiatives that reduce operational overhead and improve platform consistency. Improve developer experience through tooling, automation, and deployment optimisation. Reliability, Monitoring & Incident Response Implement and maintain monitoring, alerting, logging, and observability solutions. Troubleshoot complex infrastructure, deployment, networking, and application issues. Participate in incident response activities, helping to diagnose root causes and implement long term solutions. Support production environments through on call rotations and escalation support. Customer Infrastructure & Technical Consultancy Work directly with customers to support complex deployment and infrastructure requirements. Provide technical guidance on Azure architecture, networking, Kubernetes, and Zero Trust implementations. Assist customers with CI/CD integration and deployment automation for CluedIn. Design and implement infrastructure customisations to meet customer specific requirements. Act as a trusted technical advisor during customer onboarding and implementation projects. Security & Compliance Design and implement secure Azure networking solutions, including Virtual Networks, Private Endpoints, Azure Firewall, VPN connectivity, and ExpressRoute. Support the implementation of Zero Trust security principles across customer and internal environments. Ensure infrastructure and deployment pipelines align with security, governance, and compliance requirements. What You'll Bring Significant hands on experience operating production Azure environments. Deep expertise in Azure Kubernetes Service (AKS) and containerised workloads. Strong understanding of cloud native architecture and distributed systems. Experience building and supporting enterprise scale SaaS platforms. Strong experience with CI/CD pipelines and deployment automation. Expertise in Infrastructure as Code and configuration management. Strong troubleshooting skills across cloud infrastructure, networking, Kubernetes, and application deployment environments. Technical Expertise Strong experience in several of the following areas: Terraform, Bicep, ARM Templates Azure DevOps and/or GitHub Actions PowerShell and Azure CLI Monitoring and Observability Platforms Cloud Security and Zero Trust Architecture Containerisation and Microservices What Success Looks Like Reliable, secure, and scalable cloud infrastructure. Successful delivery of complex customer deployments. Highly automated operational processes. Fast and effective resolution of technical issues. Continuous improvement in platform performance, resilience, and security. Becoming a recognised subject matter expert within the business. Why Join Us? You'll have the opportunity to work on technically challenging projects, influence the evolution of a modern cloud native platform, and solve problems that genuinely matter to our customers. This role offers significant technical ownership, exposure to enterprise scale Azure environments, and the chance to work alongside experienced engineers who value curiosity, innovation, and engineering excellence. Highly Desirable: Azure & Kubernetes Certifications: Demonstrated expertise through relevant industry certifications such as: Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Azure Security Engineer Associate (AZ-500) CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
21/06/2026
Full time
United Kingdom Join Our Journey in Transforming Data into Insights At CluedIn, we're reshaping the future of data management with an Azure-native, graph-based Modern Master Data Management (MDM) platform that simplifies and accelerates how businesses manage their data-making it faster, smarter, and more accessible. Trusted by global industry leaders, our technology enables organisations to unlock the full value of their data and drive meaningful transformation. As Microsoft's preferred MDM partner and the first solution integrated with Azure OpenAI, we're setting new standards for innovation in this space. Backed by five-star reviews on Gartner Peer Insights and seamless integration with Microsoft's data services, CluedIn delivers powerful, scalable solutions built for the enterprise. Our team's expertise, passion, and bold ideas drive our innovation. Together, we're reimagining what's possible in data management. About the Role We're looking for an exceptional Senior Azure DevOps Engineer to join our Platform team and help build, scale, and support the cloud infrastructure that powers CluedIn's enterprise SaaS platform. This is a hands on technical role for someone who thrives on solving complex infrastructure challenges, working with modern cloud native technologies, and operating highly available systems at scale. You'll work closely with our Global DevOps Team Lead, Engineering teams, and customers to design, implement, and optimise cloud infrastructure across Azure and Kubernetes environments. From enterprise customer deployments to platform scalability and resilience, you'll play a key role in ensuring our technology continues to perform as we grow. If you're the type of engineer who enjoys diving into difficult technical problems, improving systems, automating everything possible, and becoming the go to expert in your field, we'd love to hear from you. What You'll Be Doing Kubernetes expert with extensive experience in cluster administration, application deployment, monitoring, and troubleshooting. Strong working knowledge of Azure Kubernetes Service (AKS) and cloud native technologies. Strong experience with Infrastructure as Code (IaC), including designing, implementing, and maintaining scalable cloud infrastructure using Terraform. Contribute to architectural decisions that improve platform reliability and operational efficiency. Continuously identify opportunities to improve infrastructure, deployment processes, and platform performance. DevOps & Automation Design and maintain CI/CD pipelines that support rapid, reliable software delivery. Champion Infrastructure as Code using Terraform, Bicep, ARM templates, PowerShell, and Azure CLI. Drive automation initiatives that reduce operational overhead and improve platform consistency. Improve developer experience through tooling, automation, and deployment optimisation. Reliability, Monitoring & Incident Response Implement and maintain monitoring, alerting, logging, and observability solutions. Troubleshoot complex infrastructure, deployment, networking, and application issues. Participate in incident response activities, helping to diagnose root causes and implement long term solutions. Support production environments through on call rotations and escalation support. Customer Infrastructure & Technical Consultancy Work directly with customers to support complex deployment and infrastructure requirements. Provide technical guidance on Azure architecture, networking, Kubernetes, and Zero Trust implementations. Assist customers with CI/CD integration and deployment automation for CluedIn. Design and implement infrastructure customisations to meet customer specific requirements. Act as a trusted technical advisor during customer onboarding and implementation projects. Security & Compliance Design and implement secure Azure networking solutions, including Virtual Networks, Private Endpoints, Azure Firewall, VPN connectivity, and ExpressRoute. Support the implementation of Zero Trust security principles across customer and internal environments. Ensure infrastructure and deployment pipelines align with security, governance, and compliance requirements. What You'll Bring Significant hands on experience operating production Azure environments. Deep expertise in Azure Kubernetes Service (AKS) and containerised workloads. Strong understanding of cloud native architecture and distributed systems. Experience building and supporting enterprise scale SaaS platforms. Strong experience with CI/CD pipelines and deployment automation. Expertise in Infrastructure as Code and configuration management. Strong troubleshooting skills across cloud infrastructure, networking, Kubernetes, and application deployment environments. Technical Expertise Strong experience in several of the following areas: Terraform, Bicep, ARM Templates Azure DevOps and/or GitHub Actions PowerShell and Azure CLI Monitoring and Observability Platforms Cloud Security and Zero Trust Architecture Containerisation and Microservices What Success Looks Like Reliable, secure, and scalable cloud infrastructure. Successful delivery of complex customer deployments. Highly automated operational processes. Fast and effective resolution of technical issues. Continuous improvement in platform performance, resilience, and security. Becoming a recognised subject matter expert within the business. Why Join Us? You'll have the opportunity to work on technically challenging projects, influence the evolution of a modern cloud native platform, and solve problems that genuinely matter to our customers. This role offers significant technical ownership, exposure to enterprise scale Azure environments, and the chance to work alongside experienced engineers who value curiosity, innovation, and engineering excellence. Highly Desirable: Azure & Kubernetes Certifications: Demonstrated expertise through relevant industry certifications such as: Microsoft Certified: Azure Solutions Architect Expert (AZ-305) Microsoft Certified: Azure Security Engineer Associate (AZ-500) CluedIn is constantly working to maintain and improve our inclusive, friendly workplace. We ensure that both applicants and our people receive unbiased treatment without discrimination on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race or any other protected characteristic. We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team.
Amazon
Manager, Security Engineering, Differentiated Security Team, Stores BST
Amazon
Manager, Security Engineering, Differentiated Security Team, Stores BST Job ID: Amazon UK Services Ltd. We are seeking a technical leader to join the StoresBST Differentiated Security Team (DST) Leadership Team. This role is responsible for leading two of DST's four charters: Merger and Acquisition (M&A) Security Integration for the EMEA and APAC region and Differentiated Security Initiatives (DSI). As the M&A Security Integration lead for EMEA and APAC, this manager will operate under the direction of the Sr. Manager, SDO Security Integration, driving security onboarding for acquisitions from deal close through full integration across the EMEA region. This includes coordinating cross-functional security workstreams, managing post-close security findings, and ensuring acquired business units meet Amazon's security standards within established timelines. This technical leader will manage a geographically-dispersed team of security engineers and technical program managers. As the DSI charter owner, this manager will lead special projects that address security gaps in differentiated environments that introduce risk within Stores. This requires identifying emerging security challenges, scoping initiatives, and delivering solutions that reduce risk exposure across differentiated assets at scope and scale. The ideal candidate is a people manager who thrives in ambiguous, fast-paced environments, can balance concurrent workstreams across M&A integration and security initiatives, and demonstrates strong cross-organizational collaboration skills. This leader will manage a team of security engineers and program managers while partnering closely with SDO stakeholders, acquired business unit leadership, and the broader StoresBST organization to deliver measurable security outcomes. Key job responsibilities M&A Security Integration (EMEA) Lead end-to-end security onboarding for EMEA acquisitions from deal close through full integration, under direction of the Sr. Mgr, SDO Security Integration Manage pre-close security findings, post-close conditions, and security remediation timelines for acquired business units in the EMEA region Coordinate with cross-functional stakeholders (Legal, Corporate Development, Network Engineering, BU leadership) to ensure security requirements are met at each integration milestone Track and report on M&A security metrics including finding closure rates, overdue conditions, and integration health status Partner with SDO-wide M&A peers and Business Security Teams (BSTs) to maintain consistency in security integration standards and playbooks across regions Differentiated Security Initiatives (DSI) Own and drive the DSI charter, identifying and scoping special projects that address security gaps in non-standard Amazon endpoints and other differentiated environments that introduce risk within Stores Prioritize, manage, and coordinate with core security teams a portfolio of security initiatives based on risk impact, business criticality, and resource availability Develop and deliver solutions that reduce risk exposure across differentiated assets not covered by standard security tooling or processes Collaborate with engineering teams, service owners, and security partners to invent and simplify implementation of security controls for non-standard environments Leadership & Team Management Serve as a member of the StoresBST global DST Leadership Team, contributing to team strategy, planning, and cross-charter coordination Hire, develop, and manage a team of security engineers; provide coaching, career development, and performance management Prepare for and represent DST in stakeholder forums, business reviews, and leadership engagements across Stores and SDO Drive operational excellence through clear goal-setting, mechanisms, and metrics that demonstrate charter impact Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree in Computer Science, Information Security, or a related field Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security Experience in managing and developing teams Experience in progressive work within a software security team or related operating environment Experience applying threat modeling or other risk identification techniques or equivalent Preferred Qualifications Information security professional certification (SANS GIAC, CISSP etc.) Master's degree in Computer Science or a related field Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques Experience managing remote team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
20/06/2026
Full time
Manager, Security Engineering, Differentiated Security Team, Stores BST Job ID: Amazon UK Services Ltd. We are seeking a technical leader to join the StoresBST Differentiated Security Team (DST) Leadership Team. This role is responsible for leading two of DST's four charters: Merger and Acquisition (M&A) Security Integration for the EMEA and APAC region and Differentiated Security Initiatives (DSI). As the M&A Security Integration lead for EMEA and APAC, this manager will operate under the direction of the Sr. Manager, SDO Security Integration, driving security onboarding for acquisitions from deal close through full integration across the EMEA region. This includes coordinating cross-functional security workstreams, managing post-close security findings, and ensuring acquired business units meet Amazon's security standards within established timelines. This technical leader will manage a geographically-dispersed team of security engineers and technical program managers. As the DSI charter owner, this manager will lead special projects that address security gaps in differentiated environments that introduce risk within Stores. This requires identifying emerging security challenges, scoping initiatives, and delivering solutions that reduce risk exposure across differentiated assets at scope and scale. The ideal candidate is a people manager who thrives in ambiguous, fast-paced environments, can balance concurrent workstreams across M&A integration and security initiatives, and demonstrates strong cross-organizational collaboration skills. This leader will manage a team of security engineers and program managers while partnering closely with SDO stakeholders, acquired business unit leadership, and the broader StoresBST organization to deliver measurable security outcomes. Key job responsibilities M&A Security Integration (EMEA) Lead end-to-end security onboarding for EMEA acquisitions from deal close through full integration, under direction of the Sr. Mgr, SDO Security Integration Manage pre-close security findings, post-close conditions, and security remediation timelines for acquired business units in the EMEA region Coordinate with cross-functional stakeholders (Legal, Corporate Development, Network Engineering, BU leadership) to ensure security requirements are met at each integration milestone Track and report on M&A security metrics including finding closure rates, overdue conditions, and integration health status Partner with SDO-wide M&A peers and Business Security Teams (BSTs) to maintain consistency in security integration standards and playbooks across regions Differentiated Security Initiatives (DSI) Own and drive the DSI charter, identifying and scoping special projects that address security gaps in non-standard Amazon endpoints and other differentiated environments that introduce risk within Stores Prioritize, manage, and coordinate with core security teams a portfolio of security initiatives based on risk impact, business criticality, and resource availability Develop and deliver solutions that reduce risk exposure across differentiated assets not covered by standard security tooling or processes Collaborate with engineering teams, service owners, and security partners to invent and simplify implementation of security controls for non-standard environments Leadership & Team Management Serve as a member of the StoresBST global DST Leadership Team, contributing to team strategy, planning, and cross-charter coordination Hire, develop, and manage a team of security engineers; provide coaching, career development, and performance management Prepare for and represent DST in stakeholder forums, business reviews, and leadership engagements across Stores and SDO Drive operational excellence through clear goal-setting, mechanisms, and metrics that demonstrate charter impact Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications Bachelor's degree in Computer Science, Information Security, or a related field Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security Experience in managing and developing teams Experience in progressive work within a software security team or related operating environment Experience applying threat modeling or other risk identification techniques or equivalent Preferred Qualifications Information security professional certification (SANS GIAC, CISSP etc.) Master's degree in Computer Science or a related field Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques Experience managing remote team members Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Group Head of IT
Harmony Fire
Group Head of IT Department: IT Employment Type: Full Time Location: London Reporting To: Angus Beaumont Description Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe. This is a security first leadership role. You will own cyber security and data protection across the Harmony group (Harmony Fire, Solidcor, Auro Technology) end to end - strategy, delivery and BAU - acting as the most senior security voice in the business below the Group IT Director. Cyber Essentials Plus, IASME Cyber Assurance and ISO 27001 sit with you. UK GDPR compliance sits with you as the group's Data Protection Lead (a non statutory role distinct from a formal DPO appointment). The group's security posture, risk register, incident response and audit defensibility all sit with you. If something has a security or data protection dimension, it lands on your desk first. Security cannot exist in isolation, so you will also run the day to day IT function - line managing the IT Technician, overseeing the helpdesk, vendor stack and infrastructure resilience for around 250 users across three trading entities. Operations exist to deliver a secure platform, not the other way around. IT Project Managers will deliver new systems into the group; you will accept those handovers and operationalise them into BAU only once they meet your security bar. Reporting to the Group IT Director, you will be the security leader the group trusts to keep its people productive, its data protected and its certifications intact through 30% year on year growth. This is more than an IT role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety. Key Responsibilities Own the group's cyber security strategy, posture and risk register - the most senior security accountability in the business below the Group IT Director. Lead all formal security certifications end to end: Cyber Essentials Plus annual recertification, IASME Cyber Assurance alignment and ISO 27001 ISMS - scoping, risk treatment, Statement of Applicability, internal audits, management review and external audit defence. Apply additional frameworks where they strengthen the group's posture - NIST CSF, CIS Controls, NCSC Cyber Assessment Framework - and embed them into operational practice. Act as the group's Data Protection Lead (not a statutory DPO under UK GDPR Article 37) - own UK GDPR and DPA 2018 compliance, ROPA, DPIAs, retention schedules, DSARs, breach notification, processor agreements and supplier due diligence. Run security operations day to day - endpoint protection (Bitdefender GravityZone), conditional access, MFA, identity governance, vulnerability management, and security awareness and phishing simulation programmes via KnowBe4. Lead incident response - triage, containment, recovery, post incident review and reporting, with playbooks kept current and tested. Oversee security across Auro Technology's software stack - IoT device firmware, cloud platforms, mobile and web applications - partnering with the Auro engineering team on secure SDLC, code review, dependency management, secrets handling and product security posture. Act as the security gatekeeper for IT project handovers - accept newly delivered systems from IT Project Managers into BAU only once documentation, monitoring, support runbooks and security controls meet the group's bar. Run vendor and licensing relationships across the IT and security stack - renewals, commercial negotiation and security due diligence on every new supplier before they are onboarded. Run the day to day IT function in service of the security mission - line manage the IT Technician, oversee the Atera helpdesk, own SLAs and personally take the hardest tickets when they have a security dimension. Maintain infrastructure resilience - backups, disaster recovery, business continuity, identity, network and connectivity - owned, documented and tested. Run secure onboarding and offboarding at scale, keeping identity hygiene and asset control airtight as the group grows. Skills, Knowledge and Expertise An A-player mindset - high standards, extreme ownership and the drive to do things properly, the first time. A security professional first and foremost - your career identity is cyber security and information assurance, not IT generalism that happens to include security. Proven track record leading Cyber Essentials Plus and ISO 27001 (or actively driving towards certification) in a real organisation - not a tabletop exercise. Strong working knowledge of UK GDPR and the Data Protection Act 2018, with hands on experience of DSARs, DPIAs, breach response and supplier DPAs. Deep, hands on Microsoft 365 and Entra ID security experience - conditional access, Intune, identity governance, the Defender stack and security baselines. Demonstrable security operations experience - EDR/XDR, vulnerability management, incident response and security awareness programmes. Pragmatic, hands on operator - comfortable running a helpdesk and line managing an IT Technician alongside the security and compliance remit. Confident commercial mindset - budget ownership, vendor negotiation and the ability to challenge supplier security claims with evidence. Excellent written and verbal communication, able to translate technical risk plainly for non technical leadership and field staff. Right to work in the UK and able to travel between London, Yeovil, Chesterfield, Edinburgh and other group sites as required. Recognised certification - CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor, Microsoft SC 100 / SC 200 / SC 300. IASME Cyber Assurance experience. Formal Data Protection Officer training or qualification (e.g. PC.dp, BCS Practitioner Certificate in Data Protection). Experience in fire safety, construction, manufacturing or field engineering environments. Familiarity with our wider stack - Salesforce, SimPRO, Unleashed, Supabase, Cloudflare, Microsoft Fabric. Hands on experience with KnowBe4 (or equivalent security awareness and phishing simulation platforms). NIST CSF, CIS Controls or NCSC CAF practical experience. Benefits This is a chance to own cyber security and data protection end to end for a three entity group at one of the UK's fastest growing safety specialists - with the autonomy to set the security bar, hold certifications and shape the group's posture as we grow 30% year on year. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A players here enjoy a competitive salary, a performance bonus tied to successful, on time delivery against roadmap milestones and delivery KPIs, a Personal Development Plan with ongoing training and leadership mentoring, unlimited holiday, private medical insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Fridays included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme - including European mini breaks for those who go above and beyond. It is a collaborative, high energy environment focused on doing things the right way - technically, ethically and practically - and none of it is a perk for showing up; it's what we share with the people pulling the business forward. Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.
20/06/2026
Full time
Group Head of IT Department: IT Employment Type: Full Time Location: London Reporting To: Angus Beaumont Description Harmony is on a mission to be the best life safety partner to work with and for. Rated an 'Outstanding Employer' by Best Companies in 2025, we are only getting bigger and stronger - and we're looking for A-players to help us get there. We are passionate about making a difference and obsessed with quality. Our goal is to build a world where every resident can sleep safely at night, knowing their home is 100% safe. This is a security first leadership role. You will own cyber security and data protection across the Harmony group (Harmony Fire, Solidcor, Auro Technology) end to end - strategy, delivery and BAU - acting as the most senior security voice in the business below the Group IT Director. Cyber Essentials Plus, IASME Cyber Assurance and ISO 27001 sit with you. UK GDPR compliance sits with you as the group's Data Protection Lead (a non statutory role distinct from a formal DPO appointment). The group's security posture, risk register, incident response and audit defensibility all sit with you. If something has a security or data protection dimension, it lands on your desk first. Security cannot exist in isolation, so you will also run the day to day IT function - line managing the IT Technician, overseeing the helpdesk, vendor stack and infrastructure resilience for around 250 users across three trading entities. Operations exist to deliver a secure platform, not the other way around. IT Project Managers will deliver new systems into the group; you will accept those handovers and operationalise them into BAU only once they meet your security bar. Reporting to the Group IT Director, you will be the security leader the group trusts to keep its people productive, its data protected and its certifications intact through 30% year on year growth. This is more than an IT role. It is about bringing the right energy, accountability and resilience to our mission of saving lives through fire and height safety. Key Responsibilities Own the group's cyber security strategy, posture and risk register - the most senior security accountability in the business below the Group IT Director. Lead all formal security certifications end to end: Cyber Essentials Plus annual recertification, IASME Cyber Assurance alignment and ISO 27001 ISMS - scoping, risk treatment, Statement of Applicability, internal audits, management review and external audit defence. Apply additional frameworks where they strengthen the group's posture - NIST CSF, CIS Controls, NCSC Cyber Assessment Framework - and embed them into operational practice. Act as the group's Data Protection Lead (not a statutory DPO under UK GDPR Article 37) - own UK GDPR and DPA 2018 compliance, ROPA, DPIAs, retention schedules, DSARs, breach notification, processor agreements and supplier due diligence. Run security operations day to day - endpoint protection (Bitdefender GravityZone), conditional access, MFA, identity governance, vulnerability management, and security awareness and phishing simulation programmes via KnowBe4. Lead incident response - triage, containment, recovery, post incident review and reporting, with playbooks kept current and tested. Oversee security across Auro Technology's software stack - IoT device firmware, cloud platforms, mobile and web applications - partnering with the Auro engineering team on secure SDLC, code review, dependency management, secrets handling and product security posture. Act as the security gatekeeper for IT project handovers - accept newly delivered systems from IT Project Managers into BAU only once documentation, monitoring, support runbooks and security controls meet the group's bar. Run vendor and licensing relationships across the IT and security stack - renewals, commercial negotiation and security due diligence on every new supplier before they are onboarded. Run the day to day IT function in service of the security mission - line manage the IT Technician, oversee the Atera helpdesk, own SLAs and personally take the hardest tickets when they have a security dimension. Maintain infrastructure resilience - backups, disaster recovery, business continuity, identity, network and connectivity - owned, documented and tested. Run secure onboarding and offboarding at scale, keeping identity hygiene and asset control airtight as the group grows. Skills, Knowledge and Expertise An A-player mindset - high standards, extreme ownership and the drive to do things properly, the first time. A security professional first and foremost - your career identity is cyber security and information assurance, not IT generalism that happens to include security. Proven track record leading Cyber Essentials Plus and ISO 27001 (or actively driving towards certification) in a real organisation - not a tabletop exercise. Strong working knowledge of UK GDPR and the Data Protection Act 2018, with hands on experience of DSARs, DPIAs, breach response and supplier DPAs. Deep, hands on Microsoft 365 and Entra ID security experience - conditional access, Intune, identity governance, the Defender stack and security baselines. Demonstrable security operations experience - EDR/XDR, vulnerability management, incident response and security awareness programmes. Pragmatic, hands on operator - comfortable running a helpdesk and line managing an IT Technician alongside the security and compliance remit. Confident commercial mindset - budget ownership, vendor negotiation and the ability to challenge supplier security claims with evidence. Excellent written and verbal communication, able to translate technical risk plainly for non technical leadership and field staff. Right to work in the UK and able to travel between London, Yeovil, Chesterfield, Edinburgh and other group sites as required. Recognised certification - CISSP, CISM, ISO 27001 Lead Implementer or Lead Auditor, Microsoft SC 100 / SC 200 / SC 300. IASME Cyber Assurance experience. Formal Data Protection Officer training or qualification (e.g. PC.dp, BCS Practitioner Certificate in Data Protection). Experience in fire safety, construction, manufacturing or field engineering environments. Familiarity with our wider stack - Salesforce, SimPRO, Unleashed, Supabase, Cloudflare, Microsoft Fabric. Hands on experience with KnowBe4 (or equivalent security awareness and phishing simulation platforms). NIST CSF, CIS Controls or NCSC CAF practical experience. Benefits This is a chance to own cyber security and data protection end to end for a three entity group at one of the UK's fastest growing safety specialists - with the autonomy to set the security bar, hold certifications and shape the group's posture as we grow 30% year on year. At Harmony, we ask a lot - and we give a lot back. The hours are real, the standards are high and the work is demanding, but for those who show up, deliver and go the extra mile, the rewards follow. A players here enjoy a competitive salary, a performance bonus tied to successful, on time delivery against roadmap milestones and delivery KPIs, a Personal Development Plan with ongoing training and leadership mentoring, unlimited holiday, private medical insurance, enhanced maternity and paternity, lunch, snacks and refreshments on us every day (fresh fruit and Takeaway Fridays included), a team social budget, cycle to work, an auto enrolment pension, two major company events a year and our Reward and Recognition scheme - including European mini breaks for those who go above and beyond. It is a collaborative, high energy environment focused on doing things the right way - technically, ethically and practically - and none of it is a perk for showing up; it's what we share with the people pulling the business forward. Harmony is an equal opportunity employer. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief. We want everyone who works with us to feel valued and to make a difference.
Willis Towers Watson
Senior AI Security & Automation Engineer
Willis Towers Watson
Description The Senior AI Security & Automation Engineer plays a pivotal role in enhancing the efficiency and maturity of the organisation's security operations by designing and implementing robust automated solutions. Working in close collaboration with Global Information and Cyber Security Defence (ICSD) function, this role identifies opportunities to streamline processes, accelerate incident response, and reduce operational overhead through intelligent automation, leveraging Artificial Intelligence (AI) and Large Language Models (LLMs). In addition to building scalable automation workflows, this individual will contribute to the broader Security Engineering team, including supporting Detection Engineering through the design, development, and optimisation of high-fidelity threat detections, ensuring effective visibility of threats across the environment. The ideal candidate combines a deep understanding of cybersecurity operations with a strong background in scripting, automation, AI/LLM technologies, and detection engineering practices to build scalable, resilient, and secure systems. This is a hybrid role requiring a minimum of one day in the office, with additional office attendance as needed. The Role: Design and deploy AI-driven security agents leveraging Large Language Models (LLMs) to automate traditionally manual security operations and workflows. Leverage LLM-powered platforms such as Microsoft Security Copilot to support cybersecurity tasks including threat hunting, triage, investigations and response, and creating security incident response playbooks. Build and maintain SOAR playbooks integrated with various security platforms (e.g., SIEMs, EDRs, identity platforms) to streamline incident response and automation. Lead automation initiatives to eliminate manual processes, improve the reliability and visibility of security controls, and define metrics to measure the impact of process improvements. Ensure automation workflows and monitoring solutions are resilient, integrated, and optimized for 24/7 detection and response capabilities. Develop, tune, and maintain detection rules and analytics within Microsoft Sentinel SIEM/XDR platforms, improving alert fidelity and aligning coverage to known threat techniques (e.g., MITRE ATT&CK). Support the administration and management of security tools within the Security Engineering team. Participate in proof-of-concepts for innovative security and automation solutions. Lead security operations process improvements, including development and refinement of SOPs, playbooks, and standards. Support security audits, assist in incident investigations, and promote adherence to security best practices across DevOps environments. Create technical documentation and deliver enablement sessions to enhance security awareness and practices within engineering teams. Foster a culture of security excellence by promoting secure coding and design practices across the organization. Qualifications What you'll bring: Bachelor's degree in computer science, Information Security, or a related field, or equivalent work experience. Demonstrated experience delivering cybersecurity solutions, with a strong emphasis on security engineering and automated controls. Comfortable writing scripts using languages such as Python, PowerShell, or Bash, and experience with automation platforms such as Azure Logic Apps, SOAR tools (e.g., Microsoft Sentinel, Splunk SOAR, Cortex XSOAR). Experience building and tuning detections using SIEM platforms (e.g., KQL, SPL) and working with security telemetry across endpoint, identity, network, and cloud. Experience designing SOAR workflows for automated security response and incident triage. Proven experience with Large Language Models (LLMs) such as Claude, GPT-4, OpenAI, Azure OpenAI, or similar frameworks. Deep understanding of cybersecurity domains, including incident response, threat detection, and Identity and Access Management (IAM) principles. Experience with RESTful APIs, JSON, and integrating various security platforms. Familiarity with cloud platforms and cloud-native security services. Knowledge of Microsoft Security products such as Microsoft Sentinel, Microsoft Defender XDR, Microsoft Defender for Cloud, Microsoft Intune, etc. Solid understanding of ITSM and change control processes. Understanding log management, SIEM tools, endpoint detection and other security platforms. Other Knowledge, Skills and Abilities: Strong communication and collaboration skills, with proven experience working in cross-functional global teams. Strong problem-solving and critical thinking skills for addressing security issues and finding effective solutions. Outstanding written and verbal communication skills. Ability to work both independently and collaboratively in a fast-paced environment. Strong communication skills, with the ability to explain security concepts to non-technical stakeholders. Certifications (Preferred): Microsoft Certified: Azure Security Engineer Associate (AZ-500) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Security Operations Analyst Associate (SC-200) Certified Information Systems Security Professional (CISSP) Certified Automation Professional (CAP) Certified Cloud Security Professional (CCSP) CompTIA Security+ / CySA+/ CASP+ Any other relevant security automation or cloud security certifications What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
19/06/2026
Full time
Description The Senior AI Security & Automation Engineer plays a pivotal role in enhancing the efficiency and maturity of the organisation's security operations by designing and implementing robust automated solutions. Working in close collaboration with Global Information and Cyber Security Defence (ICSD) function, this role identifies opportunities to streamline processes, accelerate incident response, and reduce operational overhead through intelligent automation, leveraging Artificial Intelligence (AI) and Large Language Models (LLMs). In addition to building scalable automation workflows, this individual will contribute to the broader Security Engineering team, including supporting Detection Engineering through the design, development, and optimisation of high-fidelity threat detections, ensuring effective visibility of threats across the environment. The ideal candidate combines a deep understanding of cybersecurity operations with a strong background in scripting, automation, AI/LLM technologies, and detection engineering practices to build scalable, resilient, and secure systems. This is a hybrid role requiring a minimum of one day in the office, with additional office attendance as needed. The Role: Design and deploy AI-driven security agents leveraging Large Language Models (LLMs) to automate traditionally manual security operations and workflows. Leverage LLM-powered platforms such as Microsoft Security Copilot to support cybersecurity tasks including threat hunting, triage, investigations and response, and creating security incident response playbooks. Build and maintain SOAR playbooks integrated with various security platforms (e.g., SIEMs, EDRs, identity platforms) to streamline incident response and automation. Lead automation initiatives to eliminate manual processes, improve the reliability and visibility of security controls, and define metrics to measure the impact of process improvements. Ensure automation workflows and monitoring solutions are resilient, integrated, and optimized for 24/7 detection and response capabilities. Develop, tune, and maintain detection rules and analytics within Microsoft Sentinel SIEM/XDR platforms, improving alert fidelity and aligning coverage to known threat techniques (e.g., MITRE ATT&CK). Support the administration and management of security tools within the Security Engineering team. Participate in proof-of-concepts for innovative security and automation solutions. Lead security operations process improvements, including development and refinement of SOPs, playbooks, and standards. Support security audits, assist in incident investigations, and promote adherence to security best practices across DevOps environments. Create technical documentation and deliver enablement sessions to enhance security awareness and practices within engineering teams. Foster a culture of security excellence by promoting secure coding and design practices across the organization. Qualifications What you'll bring: Bachelor's degree in computer science, Information Security, or a related field, or equivalent work experience. Demonstrated experience delivering cybersecurity solutions, with a strong emphasis on security engineering and automated controls. Comfortable writing scripts using languages such as Python, PowerShell, or Bash, and experience with automation platforms such as Azure Logic Apps, SOAR tools (e.g., Microsoft Sentinel, Splunk SOAR, Cortex XSOAR). Experience building and tuning detections using SIEM platforms (e.g., KQL, SPL) and working with security telemetry across endpoint, identity, network, and cloud. Experience designing SOAR workflows for automated security response and incident triage. Proven experience with Large Language Models (LLMs) such as Claude, GPT-4, OpenAI, Azure OpenAI, or similar frameworks. Deep understanding of cybersecurity domains, including incident response, threat detection, and Identity and Access Management (IAM) principles. Experience with RESTful APIs, JSON, and integrating various security platforms. Familiarity with cloud platforms and cloud-native security services. Knowledge of Microsoft Security products such as Microsoft Sentinel, Microsoft Defender XDR, Microsoft Defender for Cloud, Microsoft Intune, etc. Solid understanding of ITSM and change control processes. Understanding log management, SIEM tools, endpoint detection and other security platforms. Other Knowledge, Skills and Abilities: Strong communication and collaboration skills, with proven experience working in cross-functional global teams. Strong problem-solving and critical thinking skills for addressing security issues and finding effective solutions. Outstanding written and verbal communication skills. Ability to work both independently and collaboratively in a fast-paced environment. Strong communication skills, with the ability to explain security concepts to non-technical stakeholders. Certifications (Preferred): Microsoft Certified: Azure Security Engineer Associate (AZ-500) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Microsoft Certified: Security Operations Analyst Associate (SC-200) Certified Information Systems Security Professional (CISSP) Certified Automation Professional (CAP) Certified Cloud Security Professional (CCSP) CompTIA Security+ / CySA+/ CASP+ Any other relevant security automation or cloud security certifications What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Lead Security Operations Center Analyst (f/m/d)
Eplass Reading, Berkshire
What do we do? Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like We are looking for a highly experienced and technically skilled Lead Security Operations Centre (SOC) Analyst to join our team and take ownership of the day to day operation and continuous improvement of our Security Operations Centre. This role combines deep technical expertise with operational leadership, people management, and project delivery responsibilities, ensuring the SOC remains effective in identifying, investigating, and responding to advanced security threats, issues, and vulnerabilities across the organisation. As the lead member of the team, you will oversee SOC operations, manage and coordinate complex security investigations, and provide technical leadership during all incidents. You will lead investigations into sophisticated threats such as advanced persistent threats (APTs), malware outbreaks, and targeted attacks, whilst performing hands on analysis of security events, forensic evidence collection, and root cause analysis. You will also drive the development and enhancement of detection capabilities across SIEM, EDR, and other monitoring technologies, while continuously improving SOC processes, procedures, workflows, automation, and playbooks to increase operational effectiveness and maturity. You will actively engage in threat hunting, leveraging your deep understanding of application code, infrastructure and hosting architectures (cloud and on premises), the software development lifecycle (SDLC), and CI/CD pipeline solutions to identify risks that span traditional and cloud native environments. You will collaborate closely with Security Engineering, IT, DevOps, and application teams to improve detection coverage, enhance monitoring capabilities, and strengthen the organisation's overall security posture. Alongside your technical responsibilities, you will provide line management for SOC analysts, including mentoring, coaching, performance management, and professional development, whilst overseeing workload prioritisation, SOC reporting, and the successful delivery of projects associated with SOC tooling, automation, compliance, and operational maturity. This role encompasses reactive incident response, proactive detection engineering, threat hunting, vulnerability management, and operational leadership. You will also contribute to strategic initiatives including penetration testing coordination, security assessments, audit preparation, threat intelligence activities, and the maintenance of SOC documentation and reporting. This role sits within the Product Operations and Corporate IT branch, reporting to the Director of Cyber Security and Networking, and operates as part of the broader Cyber Security, Network, and Security Engineering teams. Main responsibilities: Independently investigate and respond to security alerts and events from SIEM, EDR, and other security tools across endpoints, networks, cloud platforms, and applications. Lead proactive threat hunting activities, leveraging threat intelligence, application logs, and infrastructure telemetry to uncover indicators of compromise or stealthy threat activity. Perform in-depth analysis of logs, API configurations and traffic, container environments, network data, application and infrastructure architecture, as well as data center hosting environments to support threat detection, incident investigation, and root cause analysis. Manage complex cybersecurity incidents end-to-end, including containment, eradication, recovery, and post-incident analysis, while coordinating closely with cross-functional stakeholders. Deploy, operate, configure, and tune SIEM platforms and detection tools to enhance signal accuracy, reduce alert fatigue, and maintain effective detection coverage. Design, build, and maintain incident response playbooks and automation workflows to increase the efficiency, speed, and consistency of incident response processes. Simultaneously manage multiple active investigations and day-to-day SOC operations, effectively prioritising tasks and managing time under pressure. Conduct forensic analysis during investigations, including evidence preservation, malware analysis, memory examination, and root cause identification. Collaborate with DevOps, IT, and development teams to ensure timely containment, mitigation, and remediation of vulnerabilities and threats. Coordinate outputs from security assessment tools and penetration tests, ensuring clear ownership and timely closure of identified issues. Participate in and lead security testing exercises to evaluate and strengthen detection capabilities and response procedures. Drive continuous improvement of SOC operations by identifying logging gaps, proposing monitoring enhancements, and introducing new detection or response technologies. Maintain comprehensive documentation of investigations, incidents, tuning efforts, and threat intelligence to support reporting, knowledge sharing, and audit readiness. Stay current with evolving threat landscapes, adversary techniques, and emerging security tools and practices to strengthen SOC capabilities. Adapt SOC processes, solutions, and procedures to enhance the monitoring of the organization's IT network health. Ensure security operations and incident response practices are aligned with industry-recognized frameworks such as ISO 27001. Implement solutions within CI/CD pipelines to identify and block security issues reaching production environments Support the development and refinement of SOC procedures, training materials, and operational standards to enhance maturity and consistency across the team. Act as the operational lead for the SOC, overseeing day-to-day activities, workload prioritisation, incident coordination, and service delivery to ensure effective security monitoring and response capabilities. Provide line management, coaching, mentoring, and professional development support to SOC analysts, fostering a high-performing and collaborative security operations culture. What you need to fulfill the role You Must Have: Language & Communication Proficiency in spoken and written English, with the ability to communicate effectively across both technical and non-technical audiences The ability to communicate difficult or sensitive information tactfully Education & Experience: Bachelor's degree in cyber security or a related field, or equivalent professional experience Strong knowledge of cybersecurity principles, threat landscapes, and incident response procedures Awareness of current and emerging cyber threats affecting SaaS organisations Technical Skills: Hands-on experience with implementation, ongoing management and maturing of Security Information and Event Management (SIEM) tools, Endpoint Detection and Response (EDR) platforms, threat intelligence platforms, and vulnerability identification tools Experience integrating custom-built applications into SIEM platforms Experience with implementation of automation solutions, enhancing SOC efficiency and speeding incident response Familiarity with Security Orchestration, Automation, and Response (SOAR) platforms, including developing and maintaining automated response playbooks Experience with threat hunting focused on application code, application, infrastructure and hosting architecture, leveraging coding skills and a solid understanding of the software development lifecycle (SDLC) and infrastructure components Experience managing security issues identified through internal tools and external assessments, ensuring remediation is completed in line with company policies and standards Knowledge of common security frameworks and best practices Experience implementing solutions to detect and block security risks in CI/CD pipelines to prevent vulnerable code from being deployed into production SOC Operations: Experience in complex incident response and investigation, including forensic evidence handling and root cause analysis Experience managing business-as-usual (BAU) security operations workload alongside project-based work, both independently and in coordination with other team members Experience managing outputs from cybersecurity assessment tools, coordinating timely mitigation and remediation with key stakeholders. Experience coordinating outsourced penetration tests, ensuring smooth execution without service disruption Experience conducting security assessment exercises to evaluate SOC operational effectiveness and the organization's ability to respond to cybersecurity incidents Experience in tuning detection rules and alerts to improve accuracy and reduce false positives in security monitoring Technical Expertise: Experience with Azure, Azure AD, and AWS technologies and services Experience conducting forensic analysis of cybersecurity incidents Teamwork & Leadership: . click apply for full job details
19/06/2026
Full time
What do we do? Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. What your day will look like We are looking for a highly experienced and technically skilled Lead Security Operations Centre (SOC) Analyst to join our team and take ownership of the day to day operation and continuous improvement of our Security Operations Centre. This role combines deep technical expertise with operational leadership, people management, and project delivery responsibilities, ensuring the SOC remains effective in identifying, investigating, and responding to advanced security threats, issues, and vulnerabilities across the organisation. As the lead member of the team, you will oversee SOC operations, manage and coordinate complex security investigations, and provide technical leadership during all incidents. You will lead investigations into sophisticated threats such as advanced persistent threats (APTs), malware outbreaks, and targeted attacks, whilst performing hands on analysis of security events, forensic evidence collection, and root cause analysis. You will also drive the development and enhancement of detection capabilities across SIEM, EDR, and other monitoring technologies, while continuously improving SOC processes, procedures, workflows, automation, and playbooks to increase operational effectiveness and maturity. You will actively engage in threat hunting, leveraging your deep understanding of application code, infrastructure and hosting architectures (cloud and on premises), the software development lifecycle (SDLC), and CI/CD pipeline solutions to identify risks that span traditional and cloud native environments. You will collaborate closely with Security Engineering, IT, DevOps, and application teams to improve detection coverage, enhance monitoring capabilities, and strengthen the organisation's overall security posture. Alongside your technical responsibilities, you will provide line management for SOC analysts, including mentoring, coaching, performance management, and professional development, whilst overseeing workload prioritisation, SOC reporting, and the successful delivery of projects associated with SOC tooling, automation, compliance, and operational maturity. This role encompasses reactive incident response, proactive detection engineering, threat hunting, vulnerability management, and operational leadership. You will also contribute to strategic initiatives including penetration testing coordination, security assessments, audit preparation, threat intelligence activities, and the maintenance of SOC documentation and reporting. This role sits within the Product Operations and Corporate IT branch, reporting to the Director of Cyber Security and Networking, and operates as part of the broader Cyber Security, Network, and Security Engineering teams. Main responsibilities: Independently investigate and respond to security alerts and events from SIEM, EDR, and other security tools across endpoints, networks, cloud platforms, and applications. Lead proactive threat hunting activities, leveraging threat intelligence, application logs, and infrastructure telemetry to uncover indicators of compromise or stealthy threat activity. Perform in-depth analysis of logs, API configurations and traffic, container environments, network data, application and infrastructure architecture, as well as data center hosting environments to support threat detection, incident investigation, and root cause analysis. Manage complex cybersecurity incidents end-to-end, including containment, eradication, recovery, and post-incident analysis, while coordinating closely with cross-functional stakeholders. Deploy, operate, configure, and tune SIEM platforms and detection tools to enhance signal accuracy, reduce alert fatigue, and maintain effective detection coverage. Design, build, and maintain incident response playbooks and automation workflows to increase the efficiency, speed, and consistency of incident response processes. Simultaneously manage multiple active investigations and day-to-day SOC operations, effectively prioritising tasks and managing time under pressure. Conduct forensic analysis during investigations, including evidence preservation, malware analysis, memory examination, and root cause identification. Collaborate with DevOps, IT, and development teams to ensure timely containment, mitigation, and remediation of vulnerabilities and threats. Coordinate outputs from security assessment tools and penetration tests, ensuring clear ownership and timely closure of identified issues. Participate in and lead security testing exercises to evaluate and strengthen detection capabilities and response procedures. Drive continuous improvement of SOC operations by identifying logging gaps, proposing monitoring enhancements, and introducing new detection or response technologies. Maintain comprehensive documentation of investigations, incidents, tuning efforts, and threat intelligence to support reporting, knowledge sharing, and audit readiness. Stay current with evolving threat landscapes, adversary techniques, and emerging security tools and practices to strengthen SOC capabilities. Adapt SOC processes, solutions, and procedures to enhance the monitoring of the organization's IT network health. Ensure security operations and incident response practices are aligned with industry-recognized frameworks such as ISO 27001. Implement solutions within CI/CD pipelines to identify and block security issues reaching production environments Support the development and refinement of SOC procedures, training materials, and operational standards to enhance maturity and consistency across the team. Act as the operational lead for the SOC, overseeing day-to-day activities, workload prioritisation, incident coordination, and service delivery to ensure effective security monitoring and response capabilities. Provide line management, coaching, mentoring, and professional development support to SOC analysts, fostering a high-performing and collaborative security operations culture. What you need to fulfill the role You Must Have: Language & Communication Proficiency in spoken and written English, with the ability to communicate effectively across both technical and non-technical audiences The ability to communicate difficult or sensitive information tactfully Education & Experience: Bachelor's degree in cyber security or a related field, or equivalent professional experience Strong knowledge of cybersecurity principles, threat landscapes, and incident response procedures Awareness of current and emerging cyber threats affecting SaaS organisations Technical Skills: Hands-on experience with implementation, ongoing management and maturing of Security Information and Event Management (SIEM) tools, Endpoint Detection and Response (EDR) platforms, threat intelligence platforms, and vulnerability identification tools Experience integrating custom-built applications into SIEM platforms Experience with implementation of automation solutions, enhancing SOC efficiency and speeding incident response Familiarity with Security Orchestration, Automation, and Response (SOAR) platforms, including developing and maintaining automated response playbooks Experience with threat hunting focused on application code, application, infrastructure and hosting architecture, leveraging coding skills and a solid understanding of the software development lifecycle (SDLC) and infrastructure components Experience managing security issues identified through internal tools and external assessments, ensuring remediation is completed in line with company policies and standards Knowledge of common security frameworks and best practices Experience implementing solutions to detect and block security risks in CI/CD pipelines to prevent vulnerable code from being deployed into production SOC Operations: Experience in complex incident response and investigation, including forensic evidence handling and root cause analysis Experience managing business-as-usual (BAU) security operations workload alongside project-based work, both independently and in coordination with other team members Experience managing outputs from cybersecurity assessment tools, coordinating timely mitigation and remediation with key stakeholders. Experience coordinating outsourced penetration tests, ensuring smooth execution without service disruption Experience conducting security assessment exercises to evaluate SOC operational effectiveness and the organization's ability to respond to cybersecurity incidents Experience in tuning detection rules and alerts to improve accuracy and reduce false positives in security monitoring Technical Expertise: Experience with Azure, Azure AD, and AWS technologies and services Experience conducting forensic analysis of cybersecurity incidents Teamwork & Leadership: . click apply for full job details
Lead/Principal Data and AI Architect
B Capital
Description Overview of the Role As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. Responsibilities Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, and technical effectiveness. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g., Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Required Qualifications Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field. Preferred Qualifications Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, and monitoring frameworks. Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.
19/06/2026
Full time
Description Overview of the Role As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. Responsibilities Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data Cloud, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, and technical effectiveness. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g., Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Required Qualifications Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field. Preferred Qualifications Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, and monitoring frameworks. Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.
Principal AI Architect
B Capital
Description Principal AI + Data Architect, Agentforce and AI Ecosystem We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. Agentforce is Salesforce's newest innovation-a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences. Our AI and Data Architect team is a startup within a global organization, dedicated to helping Salesforce customers and prospects design and implement cutting edge solutions that deliver real business value. Role Description As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers, CxOs and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. You will: Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Responsibilities Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co-create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Requirements Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Preferred Requirements Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.
19/06/2026
Full time
Description Principal AI + Data Architect, Agentforce and AI Ecosystem We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. Agentforce is Salesforce's newest innovation-a next-generation platform that combines Data + AI + CRM + Trust to transform customer experiences. Our AI and Data Architect team is a startup within a global organization, dedicated to helping Salesforce customers and prospects design and implement cutting edge solutions that deliver real business value. Role Description As an AI and Data Technical Architect, you will act as a senior, hands on technical leader and trusted advisor to our customers. You will be responsible for designing, validating, and operationalizing enterprise grade data and AI architectures centered on Salesforce D360 and the Agentforce platform. This role sits at the intersection of data engineering, platform architecture, and applied AI, requiring you to guide customer Chief Data Officers, CxOs and Enterprise Architects through emerging AI solutions. You will work side by side with Account Executives and Product teams to ensure customers realize the full value of the platform by designing scalable, secure solutions that integrate D360 into complex enterprise ecosystems-including hyperscalers, data lakes, and governance frameworks. You will: Lead pre sales technical design by analyzing customer needs and recommending solutions aligned with Agentforce capabilities and integration with external agent frameworks. Shape best practices around generative AI, agent interoperability, prompt engineering, Data 360, and cross platform integrations. Collaborate with AEs and SEs to build hands on prototypes and demos using Agentforce and integrated external agents. Develop thought leadership content-demo templates, whitepapers, enablement sessions-focused on agent lifecycle, integration strategy, technical effectiveness and latest innovation trends. Act as a central technical knowledge resource, proactively addressing internal technical inquiries, facilitating deep technical enablement, and documenting best practices to empower specialist teams across the organization. If you are naturally curious about AI and Data, love diving into new technologies, and enjoy educating others while crafting solutions that deliver real business impact, we want to talk to you! Responsibilities Understand Agent Interoperability - Map and integrate external agents from hyperscalers (e.g. Copilot, Gemini) into Agentforce via open standards (MCP, A2A); design how these systems collaborate. Enable Conversational & Background Agents - Use Agentforce Studio and Agent Builder to configure chat and background agents; integrate with external channels including voice via hyperscaler APIs. Drive Prompt Engineering & Lifecycle Strategy - Lead prompt design, testing, monitoring, and iteration; define agent lifecycle best practices from development through refinement. Build Hands On Demos & Prototypes - Co-create quick prototypes ( Lead Pre Sales Workshops - Facilitate whiteboarding, deep dive sessions, and quick enablement for customers and internal teams. Advise on Data & Integration - Integrate Data Cloud (D360), CRM, MuleSoft APIs, and external agent endpoints ensuring cohesive architectures that align with compliance and governance policies. Support Early Adoption - Occasionally assist in proof of value engagements post sale by tuning agents and guiding customers toward self sufficient enablement. Own Technical Architecture Decisions - Oversee data modeling, identity resolution, real time vs. batch patterns, data graph design, and activation strategies within D360. Own Technical Enablement - Create and manage accessible technical documentation, knowledge bases, and FAQ resources to rapidly resolve internal technical inquiries, empowering specialist teams to handle technical discussions confidently. Requirements Technical Pre Sales/Consulting - 7+ years of hands on experience designing and delivering data, analytics, and AI architectures in enterprise environments. Salesforce Expertise - Hands on experience with Salesforce Agentforce and deep fluency with D360 and core Salesforce platform services. External Ecosystem Knowledge - Strong understanding of external agent ecosystems and interoperability. Proven Track Record - Experience in prompt engineering, agent lifecycle management, and hands on prototype development. AI & ML Expertise - Experience with machine learning concepts (predictive and generative AI), plus the ability to communicate value to diverse audiences. Data Stack Knowledge - Deep expertise in modern cloud data platforms (Snowflake, Databricks, BigQuery, Redshift) and data ingestion patterns (batch, streaming, CDC). Hands On Development - Proficiency in programming (e.g., JavaScript, Python, SQL, R) and data frameworks like pandas or Jupyter. Excellent Communication - Strong presentation skills; adept at explaining complex ideas and guiding stakeholders toward impactful solutions. Curiosity & Continuous Learning - Passion for exploring new AI frameworks, sharing insights, and experimenting with cutting edge technologies. Preferred Requirements Advanced Integration - Experience integrating Salesforce with external agents via APIs and open standards (MCP, A2A). Governance & Observability - Familiarity with prompt governance, observability, monitoring frameworks, responsible AI and compliance best practices Cross Platform Background - Background in cross platform integrations (e.g., Hyperscaler SDKs to Salesforce Flows). Multimodal Pipelines - Prior exposure to conversational voice pipelines or multimodal integrations via hyperscaler services. Advanced AI/ML Frameworks - Exposure to frameworks (TensorFlow, PyTorch), MLOps practices, and cloud AI platforms like Google Vertex AI or AWS Sagemaker. Education - BS in Computer Science, Engineering, Data Science, or equivalent technical field.
Desktop Support Technician
Flexera Bracknell, Berkshire
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
18/06/2026
Full time
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
Junior IT Support
Kinlys Global Services Sunbury-on-thames, Middlesex
Role: Junior IT / AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Travel Requirements: Until December 2026 you will be required to travel to Basingstoke 3 times per week. Travel costs will be subsidised, then the role will be Sunbury based. Travel & Clearance: Please check that you are able to travel to Basingstoke & Sunbury for a 7am shift (likely need to be able to drive); and that you will be able to gain SC Clearance before applying. Salary: £30,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday - Friday working a varying shift pattern that will fall between the hours of 7am and 7pm As we move our delivery function to Sunbury, we are looking for a proven Audio Visual Service Engineer to join our highly collaborative team. The role focuses on remote incident management, including ticket creation, troubleshooting, and problem identification within defined SLAs. It also supports project and installation activity through equipment preparation, testing, and coordination with onsite engineers, maintaining accurate asset and room records. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end user experience. Key Responsibilities Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts Pre stage and fully test all specified equipment prior to project installations to ensure readiness and quality Communicate with end users to assist with diagnosing and repairing audio/video issues remotely Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency Coordinate and schedule field engineers for on site fault support Provide remote and logistical support to field engineers during installation and fault resolution Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations Perform testing and manage password resets for all supported resource accounts Work collaboratively with on site third party providers to support service delivery and issue resolution Support high priority incidents by working closely with the Major Incident Management team Skills and Experience Experience supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.) Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology Experience assembling, configuring, and troubleshooting PCs and AV equipment, with a solid understanding of basic hardware and systems Basic knowledge of device enrolment, configuration, and management within Microsoft Intune, supporting secure endpoint deployment and maintenance Experience supporting Teams based collaboration, including voice setup, meeting room systems, conferencing tools, and troubleshooting call or connectivity issues Security conscious mindset with the ability to operate within sensitive or restricted environments UK National status with eligibility to undergo SC level security clearance Ability to work flexibly and provide cover across shift patterns between 07:00 - 19:00 Monday to Friday (Excluding UK Bank Holiday) If you need reasonable adjustments for the interview, please let the Talent Acquisition team know at scheduling. Kinly is committed to providing equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion, or any other protected characteristics. For alternative format or accommodations, contact . We welcome your application.
18/06/2026
Full time
Role: Junior IT / AV Service Delivery Engineer Contract Type: Full-time, Permanent Location: Sunbury-upon-Thames and Basingstoke Travel Requirements: Until December 2026 you will be required to travel to Basingstoke 3 times per week. Travel costs will be subsidised, then the role will be Sunbury based. Travel & Clearance: Please check that you are able to travel to Basingstoke & Sunbury for a 7am shift (likely need to be able to drive); and that you will be able to gain SC Clearance before applying. Salary: £30,000 - £35,000 (dependent on experience), plus full company benefits Hours: Monday - Friday working a varying shift pattern that will fall between the hours of 7am and 7pm As we move our delivery function to Sunbury, we are looking for a proven Audio Visual Service Engineer to join our highly collaborative team. The role focuses on remote incident management, including ticket creation, troubleshooting, and problem identification within defined SLAs. It also supports project and installation activity through equipment preparation, testing, and coordination with onsite engineers, maintaining accurate asset and room records. Operating within a secure environment, the position requires strong communication, technical aptitude, and a commitment to safeguarding sensitive information, while consistently contributing to continuous improvement and elevating the overall end user experience. Key Responsibilities Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts Pre stage and fully test all specified equipment prior to project installations to ensure readiness and quality Communicate with end users to assist with diagnosing and repairing audio/video issues remotely Manage and prioritise support tickets raised via phone, email, and IM with a strong sense of urgency Coordinate and schedule field engineers for on site fault support Provide remote and logistical support to field engineers during installation and fault resolution Ensure all room and equipment records are accurate and up to date, including updating serial numbers and asset information in ServiceNow when equipment is replaced Liaise with vendors to analyse recurring faults, collect diagnostic logs, and support technical escalations Perform testing and manage password resets for all supported resource accounts Work collaboratively with on site third party providers to support service delivery and issue resolution Support high priority incidents by working closely with the Major Incident Management team Skills and Experience Experience supporting AV systems or with IT/Microsoft infrastructure and endpoint remote management background Background in troubleshooting remote collaboration tools (Microsoft Teams, Webex etc.) Knowledge of AV/IT technologies and their functionality to effectively service customers as well as a basic understanding of Network Topology Experience assembling, configuring, and troubleshooting PCs and AV equipment, with a solid understanding of basic hardware and systems Basic knowledge of device enrolment, configuration, and management within Microsoft Intune, supporting secure endpoint deployment and maintenance Experience supporting Teams based collaboration, including voice setup, meeting room systems, conferencing tools, and troubleshooting call or connectivity issues Security conscious mindset with the ability to operate within sensitive or restricted environments UK National status with eligibility to undergo SC level security clearance Ability to work flexibly and provide cover across shift patterns between 07:00 - 19:00 Monday to Friday (Excluding UK Bank Holiday) If you need reasonable adjustments for the interview, please let the Talent Acquisition team know at scheduling. Kinly is committed to providing equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion, or any other protected characteristics. For alternative format or accommodations, contact . We welcome your application.
IT Operations Specialist
Tokyo Electron Limited Crawley, Sussex
IT Operations SpecialistApplylocations: Crawleytime type: Full timeposted on: Posted 3 Days Agojob requisition id: R26-00334# Job Description Purpose of the role As an IT Operations Specialist at Tokyo Electron Europe, you will work alongside a highly experienced lead server & cloud engineer, providing additional capacity and support to ensure the smooth operation of our back office systems, server, and cloud infrastructure. The role focuses on day to day operational support, maintenance, monitoring, and documentation of server and cloud platforms. It requires hands on technical skills in IT systems, an awareness of cybersecurity practices, and strong problem solving and communication skills. Key Responsibilities 1. Back Office Systems Support a. Working in a small team to provide support for the company's back office IT systems, including servers (primarily Dell) and virtualisation infrastructure (vCenter / VMware).b. Install, configure, and troubleshoot server operating systems (primarily Windows Server, Linux RedHat experience or skills desirable) and related applications, following established standards and procedures.c. Monitor system performance and availability, ensuring optimal operation through proactive maintenance and troubleshooting.d. Support the operation and configuration of the backend Mobile Device Management (MDM) environment (MobileIron and Intune). 2. Cloud Platform Support a. Providing additional support for the day to day operation of cloud infrastructure platforms (Microsoft) under the direction of the Server/Cloud Engineer.b. Assist with cloud resource monitoring, access management, and basic configuration tasks.c. Help ensure cloud environments remain compliant with internal standards and security requirements defined by the InfoSec team.3. Cybersecurity Technical Support (In collaboration with the InfoSec team)a. Support the implementation and operation of cybersecurity technical measures related to server and cloud platforms.b. Assist with endpoint protection, patching, and vulnerability remediation activities as defined by policy.c. Monitor system and security logs and escalate potential security incidents according to defined procedures.4 . Operational Support & Service Management a. Provide back office technical support for server and cloud related incidents and requests via the service desk. Respond to tickets in a timely manner, diagnose issues, and implement solutions within agreed responsibilities.b. Follow incident, change, and escalation processes.c. Assist with employee onboarding and offboarding requests, including user account setup, and handle server access and permissions requests via the service desk. 5. Backup & Disaster Recovery a. Work with the existing team to support backup and disaster recovery solutions protecting critical systems and data.b. Assist with backup monitoring, testing, and recovery activities to ensure business continuity.c. Maintain backup and recovery documentation and procedures. 6. Documentation & Continuous Improvement a. Maintain and update technical documentation, runbooks, and support procedures for server and cloud platforms.b. Identify opportunities to improve stability, standardisation, and operational efficiency in line with local and global directives. Qualifications & Experience Degree or similar qualification in Computer Science, Information Technology, or a related field (or equivalent practical experience). 3+ years' experience in an IT infrastructure, systems administration, or operations support role. Proficiency in managing Windows server environments. Knowledge of Linux environments (such as RedHat) would be an advantage. Basic understanding of: Virtualisation technologies, Cloud computing concepts (IaaS / SaaS), Backup and restore principles. Ability to work methodically and follow defined operational processes. Exposure to Microsoft or other cloud platforms. Awareness of cybersecurity standards and good practices. Excellent problem-solving skills and attention to detail, with the ability to prioritize and manage multiple tasks in a fast-paced environment. Good communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.This role offers an excellent opportunity to join an experienced Infrastructure team, working alongside a highly experienced technical specialist. It is well suited to someone who is ambitious, has some hands on experience, and is keen to further develop their skills in server and cloud technologies within an enterprise environment.Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.Tokyo Electron Limited (TEL) is an Equal Opportunity Employer (EEO). As such, all qualified applicants will receive consideration for employment regardless of race, colour, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic. TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications.# Subsidiary Tokyo Electron Europe Ltd.
18/06/2026
Full time
IT Operations SpecialistApplylocations: Crawleytime type: Full timeposted on: Posted 3 Days Agojob requisition id: R26-00334# Job Description Purpose of the role As an IT Operations Specialist at Tokyo Electron Europe, you will work alongside a highly experienced lead server & cloud engineer, providing additional capacity and support to ensure the smooth operation of our back office systems, server, and cloud infrastructure. The role focuses on day to day operational support, maintenance, monitoring, and documentation of server and cloud platforms. It requires hands on technical skills in IT systems, an awareness of cybersecurity practices, and strong problem solving and communication skills. Key Responsibilities 1. Back Office Systems Support a. Working in a small team to provide support for the company's back office IT systems, including servers (primarily Dell) and virtualisation infrastructure (vCenter / VMware).b. Install, configure, and troubleshoot server operating systems (primarily Windows Server, Linux RedHat experience or skills desirable) and related applications, following established standards and procedures.c. Monitor system performance and availability, ensuring optimal operation through proactive maintenance and troubleshooting.d. Support the operation and configuration of the backend Mobile Device Management (MDM) environment (MobileIron and Intune). 2. Cloud Platform Support a. Providing additional support for the day to day operation of cloud infrastructure platforms (Microsoft) under the direction of the Server/Cloud Engineer.b. Assist with cloud resource monitoring, access management, and basic configuration tasks.c. Help ensure cloud environments remain compliant with internal standards and security requirements defined by the InfoSec team.3. Cybersecurity Technical Support (In collaboration with the InfoSec team)a. Support the implementation and operation of cybersecurity technical measures related to server and cloud platforms.b. Assist with endpoint protection, patching, and vulnerability remediation activities as defined by policy.c. Monitor system and security logs and escalate potential security incidents according to defined procedures.4 . Operational Support & Service Management a. Provide back office technical support for server and cloud related incidents and requests via the service desk. Respond to tickets in a timely manner, diagnose issues, and implement solutions within agreed responsibilities.b. Follow incident, change, and escalation processes.c. Assist with employee onboarding and offboarding requests, including user account setup, and handle server access and permissions requests via the service desk. 5. Backup & Disaster Recovery a. Work with the existing team to support backup and disaster recovery solutions protecting critical systems and data.b. Assist with backup monitoring, testing, and recovery activities to ensure business continuity.c. Maintain backup and recovery documentation and procedures. 6. Documentation & Continuous Improvement a. Maintain and update technical documentation, runbooks, and support procedures for server and cloud platforms.b. Identify opportunities to improve stability, standardisation, and operational efficiency in line with local and global directives. Qualifications & Experience Degree or similar qualification in Computer Science, Information Technology, or a related field (or equivalent practical experience). 3+ years' experience in an IT infrastructure, systems administration, or operations support role. Proficiency in managing Windows server environments. Knowledge of Linux environments (such as RedHat) would be an advantage. Basic understanding of: Virtualisation technologies, Cloud computing concepts (IaaS / SaaS), Backup and restore principles. Ability to work methodically and follow defined operational processes. Exposure to Microsoft or other cloud platforms. Awareness of cybersecurity standards and good practices. Excellent problem-solving skills and attention to detail, with the ability to prioritize and manage multiple tasks in a fast-paced environment. Good communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.This role offers an excellent opportunity to join an experienced Infrastructure team, working alongside a highly experienced technical specialist. It is well suited to someone who is ambitious, has some hands on experience, and is keen to further develop their skills in server and cloud technologies within an enterprise environment.Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.Tokyo Electron Limited (TEL) is an Equal Opportunity Employer (EEO). As such, all qualified applicants will receive consideration for employment regardless of race, colour, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic. TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications.# Subsidiary Tokyo Electron Europe Ltd.
Starling Bank
Security Operations (SOC) Engineer - Engine by Starling
Starling Bank
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role To support our rapid growth, we are looking for talented engineers to join our foundational in-house SecOps team. This is a "Full-Stack" security role: you will move beyond traditional monitoring to develop and operate our security capabilities. We are looking for engineers who are masters of automation but remain grounded in analyst fundamentals. You should have a keen interest in leveraging AI and Large Language Models (LLMs) to reduce SOC toil - using AI to summarise complex alerts, auto-generate YARA-L detections, or build intelligent playbooks to stay ahead of modern threats. Responsibilities Security Monitoring & Alert Triage Active Monitoring: Monitor security alerts and events generated by the SecOps platform and integrated cloud security tools. Triage & Analysis: Perform deep-dive analysis of security incidents and anomalies, accurately distinguishing between true positives and false positives. Prioritisation: Manage the incident queue, prioritising alerts based on severity, potential impact, and business criticality. Detection Engineering & Automation (IaC) Detection as Code: Design and maintain sophisticated detection logic using YARA-L. Manage the lifecycle of these rules and configurations using IaC principles for version control. SOAR Extension: Lead the automation of response playbooks. You will write and extend SOAR capabilities using Python, creating custom integrations and "Managers" to connect SecOps with internal APIs. Tool Optimisation: Identify opportunities for automation to streamline operations and contribute to the continuous tuning and maintenance of SOC tools. Incident Response & Investigation End-to-End Investigation: Investigate incidents thoroughly, leveraging logs from platforms, endpoints, and applications mapped to the Unified Data Model (UDM). Incident Lifecycle: Lead containment, eradication, and recovery efforts in collaboration with Security and Technology teams. Documentation: Maintain comprehensive records of incident details, findings, and remediation steps to ensure a high standard of auditability. Collaboration & Threat Intelligence Group Collaboration: Work closely with the Group SOC team to align on global security standards and coordinate response efforts during cross-entity incidents. Threat Hunting: Stay informed about the latest cyber threats and cloud-specific vulnerabilities, conducting proactive threat-hunting activities using available telemetry. 3+ years of experience in a SOC or SecOps Engineering role, with a strong background in both alert triage and security engineering. Proficiency in Python: Ability to write clean code to automate workflows or interact with security APIs. Cloud Fluency: Experience with security monitoring and incident response in cloud environments (AWS/GCP/Azure). Infrastructure as Code: Familiarity with managing security configurations through Git-based workflows. Framework Knowledge: Strong understanding of attack vectors and the MITRE ATT&CK framework. Education: A degree in a cyber-related field or relevant certifications (e.g., CompTIA Security+, CySA+, GCIH) is beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with BISO Stage 2 - 60 min with Team Members Stage 3 - Final with CTO 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
18/06/2026
Full time
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering led company and we're looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the Role To support our rapid growth, we are looking for talented engineers to join our foundational in-house SecOps team. This is a "Full-Stack" security role: you will move beyond traditional monitoring to develop and operate our security capabilities. We are looking for engineers who are masters of automation but remain grounded in analyst fundamentals. You should have a keen interest in leveraging AI and Large Language Models (LLMs) to reduce SOC toil - using AI to summarise complex alerts, auto-generate YARA-L detections, or build intelligent playbooks to stay ahead of modern threats. Responsibilities Security Monitoring & Alert Triage Active Monitoring: Monitor security alerts and events generated by the SecOps platform and integrated cloud security tools. Triage & Analysis: Perform deep-dive analysis of security incidents and anomalies, accurately distinguishing between true positives and false positives. Prioritisation: Manage the incident queue, prioritising alerts based on severity, potential impact, and business criticality. Detection Engineering & Automation (IaC) Detection as Code: Design and maintain sophisticated detection logic using YARA-L. Manage the lifecycle of these rules and configurations using IaC principles for version control. SOAR Extension: Lead the automation of response playbooks. You will write and extend SOAR capabilities using Python, creating custom integrations and "Managers" to connect SecOps with internal APIs. Tool Optimisation: Identify opportunities for automation to streamline operations and contribute to the continuous tuning and maintenance of SOC tools. Incident Response & Investigation End-to-End Investigation: Investigate incidents thoroughly, leveraging logs from platforms, endpoints, and applications mapped to the Unified Data Model (UDM). Incident Lifecycle: Lead containment, eradication, and recovery efforts in collaboration with Security and Technology teams. Documentation: Maintain comprehensive records of incident details, findings, and remediation steps to ensure a high standard of auditability. Collaboration & Threat Intelligence Group Collaboration: Work closely with the Group SOC team to align on global security standards and coordinate response efforts during cross-entity incidents. Threat Hunting: Stay informed about the latest cyber threats and cloud-specific vulnerabilities, conducting proactive threat-hunting activities using available telemetry. 3+ years of experience in a SOC or SecOps Engineering role, with a strong background in both alert triage and security engineering. Proficiency in Python: Ability to write clean code to automate workflows or interact with security APIs. Cloud Fluency: Experience with security monitoring and incident response in cloud environments (AWS/GCP/Azure). Infrastructure as Code: Familiarity with managing security configurations through Git-based workflows. Framework Knowledge: Strong understanding of attack vectors and the MITRE ATT&CK framework. Education: A degree in a cyber-related field or relevant certifications (e.g., CompTIA Security+, CySA+, GCIH) is beneficial. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: Stage 1 - 45 mins with BISO Stage 2 - 60 min with Team Members Stage 3 - Final with CTO 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Senior ML Ops Engineer
Xantura Limited
Senior ML Ops Engineer Department: Platform Delivery Employment Type: Permanent - Full Time Location: London Description In this role you will work in the Platform team - a function for the deployment and evolution of the backend platform that underpins the core of the Xantura business. Key Responsibilities Continuously evolve the platform infrastructure powering all AI services (predictive modelling, NLP, knowledge representation, and agentic AI), ensuring reliable, scalable operation across a growing base of local authority clients. Deploy and manage ML models via Azure ML endpoints, batch endpoints, and AKS, enabling resilient, secure model hosting that accelerates client onboarding and ensures models remain performant and monitorable throughout their lifecycle. Ensure all ML systems are transparent, explainable, and auditable, aligned with Responsible AI principles and UK GDPR; essential where AI outputs inform decisions about vulnerable people in health and social care. Design, build, and maintain production grade orchestration pipelines (Dagster) supporting model training, inference, and retraining, ensuring data from local authority systems is timely, accurate, and fit for purpose before it reaches ML services. Contribute to organisation wide AI capability building, sharing best practice with delivery and consulting teams, advising on technical feasibility, and shaping governance standards as the AI function scales. What are we looking for? We'd love to hear from you if you have: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional experience in an MLOps, Platform Engineering, or Infrastructure Engineering role supporting ML or data intensive systems. Strong programming skills and production experience in Python. Expertise in Azure native MLOps, including model endpoints, pipelines, registries, environments, and compute management. Clear evidence of practical experience across the following: Deploying, scaling, and troubleshooting containerised workload on Kubernetes in production Building and maintaining CI/CD pipelines (Azure DevOps or equivalent) for automated testing, building, and deployment of ML services Implementing infrastructure as code (Terraform, Bicep or Pulumi) Implementing monitoring and observability for production systems, including metrics, alerting, logging, and dashboarding (e.g. Prometheus, Grafana) Pipeline orchestration using Dagster, Airflow, Prefect, or similar Bonus points if you have: Practical experience with model serving infrastructure - batch and/or real time inference at scale. Experience operating multi tenant systems, particularly scaling infrastructure across multiple clients or business units. Practical experience building and serving production ready, asynchronous APIs for embedding and/or other compute intensive services. Experience setting up, and optimising vector databases, e.g. Qdrant, and integrating with other services Proficiency in Python for building high performance data and model pipelines, with strong software engineering discipline (testing, versioning, CI/CD). Deep familiarity with the Azure ecosystem (Azure Kubernetes Service, Azure Container Registry, Azure DevOps, Azure Blob Storage, Azure Monitor, Azure Key Vault). Location - This is a hybrid role based in our office in London (Borough). You would be expected to be able to work from the office at least 1 2 days per week. Some travel is also required for on site client engagements as needed. What can we offer you? Competitive salary reviewed annually Work for a passionate, mission driven company solving society's big problems Work flexible hours around life commitments with a focus on delivering company value rather than hours worked Ability to work remotely (excluding face to face Team Meetings and client meetings) Training and development opportunities 25 days annual leave (plus bank holidays) Company pension Private medical insuranceGenerous enhanced parental leave policies Cycle to work scheme Flu Vaccinations Eye Test and contribution towards Glasses for VDU use Employee Assistance Programme Mental health and wellbeing support Remote GP access Counselling/therapy Physiotherapy Medical second opinions
18/06/2026
Full time
Senior ML Ops Engineer Department: Platform Delivery Employment Type: Permanent - Full Time Location: London Description In this role you will work in the Platform team - a function for the deployment and evolution of the backend platform that underpins the core of the Xantura business. Key Responsibilities Continuously evolve the platform infrastructure powering all AI services (predictive modelling, NLP, knowledge representation, and agentic AI), ensuring reliable, scalable operation across a growing base of local authority clients. Deploy and manage ML models via Azure ML endpoints, batch endpoints, and AKS, enabling resilient, secure model hosting that accelerates client onboarding and ensures models remain performant and monitorable throughout their lifecycle. Ensure all ML systems are transparent, explainable, and auditable, aligned with Responsible AI principles and UK GDPR; essential where AI outputs inform decisions about vulnerable people in health and social care. Design, build, and maintain production grade orchestration pipelines (Dagster) supporting model training, inference, and retraining, ensuring data from local authority systems is timely, accurate, and fit for purpose before it reaches ML services. Contribute to organisation wide AI capability building, sharing best practice with delivery and consulting teams, advising on technical feasibility, and shaping governance standards as the AI function scales. What are we looking for? We'd love to hear from you if you have: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience. 4+ years of professional experience in an MLOps, Platform Engineering, or Infrastructure Engineering role supporting ML or data intensive systems. Strong programming skills and production experience in Python. Expertise in Azure native MLOps, including model endpoints, pipelines, registries, environments, and compute management. Clear evidence of practical experience across the following: Deploying, scaling, and troubleshooting containerised workload on Kubernetes in production Building and maintaining CI/CD pipelines (Azure DevOps or equivalent) for automated testing, building, and deployment of ML services Implementing infrastructure as code (Terraform, Bicep or Pulumi) Implementing monitoring and observability for production systems, including metrics, alerting, logging, and dashboarding (e.g. Prometheus, Grafana) Pipeline orchestration using Dagster, Airflow, Prefect, or similar Bonus points if you have: Practical experience with model serving infrastructure - batch and/or real time inference at scale. Experience operating multi tenant systems, particularly scaling infrastructure across multiple clients or business units. Practical experience building and serving production ready, asynchronous APIs for embedding and/or other compute intensive services. Experience setting up, and optimising vector databases, e.g. Qdrant, and integrating with other services Proficiency in Python for building high performance data and model pipelines, with strong software engineering discipline (testing, versioning, CI/CD). Deep familiarity with the Azure ecosystem (Azure Kubernetes Service, Azure Container Registry, Azure DevOps, Azure Blob Storage, Azure Monitor, Azure Key Vault). Location - This is a hybrid role based in our office in London (Borough). You would be expected to be able to work from the office at least 1 2 days per week. Some travel is also required for on site client engagements as needed. What can we offer you? Competitive salary reviewed annually Work for a passionate, mission driven company solving society's big problems Work flexible hours around life commitments with a focus on delivering company value rather than hours worked Ability to work remotely (excluding face to face Team Meetings and client meetings) Training and development opportunities 25 days annual leave (plus bank holidays) Company pension Private medical insuranceGenerous enhanced parental leave policies Cycle to work scheme Flu Vaccinations Eye Test and contribution towards Glasses for VDU use Employee Assistance Programme Mental health and wellbeing support Remote GP access Counselling/therapy Physiotherapy Medical second opinions
Operational Technology (OT) Cyber Security Systems Engineer
Bilfinger Berger SE Chesterfield, Derbyshire
Operational Technology (OT) Cyber Security Systems Engineer Chesterfield, DBY, GB, S41 7TD Partial Remote (Hybrid) We are seeking an experienced, committed and enthusiastic Operational Technology (OT) Cyber Security Systems Engineer to join our Automation team for a project-based contract role to design, develop & build and test network management and cyber security controls for an Industrial Control Systems (ICS) environment. The role focuses on securing operational technology systems and networks while ensuring system availability, safety, and compliance with industry and client standards. The OT Cyber Security Systems Engineer will take full responsibility for the successful delivery of cyber security and industrial networking aspects of the project (technical, quality, time and cost elements). The candidate must be pro-active and able to deliver their own tasks whilst coordinating with project team members, supervising, assisting and monitoring task progress and support the Project Manager commercially on progress, risks, issues and opportunities. The Engineer should work co-operatively with the Project Manager, Lead Engineers and engineering team to ensure smooth project progress in accordance with the agreed project lifecycle. Key Responsibilities Be responsible for technical delivery of the OT network management system and cyber security controls for the project. Design, implement and test secure systems and networks for an industrial control system. Produce clear technical documentation, including design specifications, test procedures and operating and maintenance documentation, taking ownership of and updating existing documentation. Deploy and test networks and cyber security controls for a PLC and SCADA environment. Conduct system integration and factory acceptance testing (FAT). Support OT Cyber Security project lifecycle management activities including vulnerability identification, patching, software and password management. Collaborate effectively with and support the Project Manager, Lead Engineers and project engineering team with the planning and execution of OT cyber security aspects of projects to ensure they meet the time and quality required with clear reporting on progress and blockers. Provide health and safety leadership by example. Proven experience of design, implementation and testing of OT/ICS networks and cyber security solutions within industrial environments. Detailed experience of the full project life cycle from system specification through design, development, testing. Experience of the design, specification, implementation, testing and commissioning of security solutions, controls and countermeasures for OT/IACS environments. This should include: System security - Hardening of virtual environments and operating systems to recognised industry standards, guidelines and best practices. Cyber security applications for industrial control system environments: Malware detection and protection i.e. Endpoint Detection and Response (EDR). Hands on experience of: Network Performance Monitor. Network Traffic Analyser. Software Application Manager. Host-based Intrusion Detection Systems (HIDS) and Host-based Intrusion Prevention Systems (HIPS) using Trellix Endpoint Security (ENS) Definition and implementation of Microsoft Active Directory, including GPO's in a Windows Operating Systems environment. VMWare ESXi including configuration and environment security. Network Attached Storage (NAS) systems using Synology hardware Strong troubleshooting, documentation, and stakeholder communication skills. Experience of working within a Quality Management System (QMS), delivering well described outputs with traceability through project lifecycle Experience of the design, specification, implementation, testing and commissioning of security solutions, controls and countermeasures for OT/IACS environments. This should include: Network security - Secure deployment and hardening of network infrastructure including segmentation and boundary protection through managed switches and firewalls, and passive Network Intrusion Detection Systems (NIDS). Hands on experience of: Network design and implementation using Rockwell Automation or Cisco industrial portfolio of managed network switch products. Firewall design and implementation using Cisco Firepower technology. Network synchronisation, including dedicated time appliances and NTP Understanding of the OSI and TCP/IP Models in theory and application, with strong applied knowledge of industrial network protocols (including EtherNet/IP, with CIP Security beneficial) Technical knowledge of a variety of control system Original Equipment Manufacturers (OEMs) e.g. AVEVA, Rockwell Automation etc. Experience working in or for System Integrator, Operators of Essential Services (OES) or Critical National Infrastructure (CNI) organisations Familiarity with cyber security standards and frameworks relevant to OT. Experience mentoring junior staff members including apprentices Qualifications A degree or HND/HNC in Electronic/Electrical Engineering, Computer Science or other relevant engineering discipline Professionally registered engineer or working towards professional registration Relevant OT cyber security certification e.g.: ISA/IEC 62443 Cyber Security Expert Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional Certification (GISCP)
17/06/2026
Full time
Operational Technology (OT) Cyber Security Systems Engineer Chesterfield, DBY, GB, S41 7TD Partial Remote (Hybrid) We are seeking an experienced, committed and enthusiastic Operational Technology (OT) Cyber Security Systems Engineer to join our Automation team for a project-based contract role to design, develop & build and test network management and cyber security controls for an Industrial Control Systems (ICS) environment. The role focuses on securing operational technology systems and networks while ensuring system availability, safety, and compliance with industry and client standards. The OT Cyber Security Systems Engineer will take full responsibility for the successful delivery of cyber security and industrial networking aspects of the project (technical, quality, time and cost elements). The candidate must be pro-active and able to deliver their own tasks whilst coordinating with project team members, supervising, assisting and monitoring task progress and support the Project Manager commercially on progress, risks, issues and opportunities. The Engineer should work co-operatively with the Project Manager, Lead Engineers and engineering team to ensure smooth project progress in accordance with the agreed project lifecycle. Key Responsibilities Be responsible for technical delivery of the OT network management system and cyber security controls for the project. Design, implement and test secure systems and networks for an industrial control system. Produce clear technical documentation, including design specifications, test procedures and operating and maintenance documentation, taking ownership of and updating existing documentation. Deploy and test networks and cyber security controls for a PLC and SCADA environment. Conduct system integration and factory acceptance testing (FAT). Support OT Cyber Security project lifecycle management activities including vulnerability identification, patching, software and password management. Collaborate effectively with and support the Project Manager, Lead Engineers and project engineering team with the planning and execution of OT cyber security aspects of projects to ensure they meet the time and quality required with clear reporting on progress and blockers. Provide health and safety leadership by example. Proven experience of design, implementation and testing of OT/ICS networks and cyber security solutions within industrial environments. Detailed experience of the full project life cycle from system specification through design, development, testing. Experience of the design, specification, implementation, testing and commissioning of security solutions, controls and countermeasures for OT/IACS environments. This should include: System security - Hardening of virtual environments and operating systems to recognised industry standards, guidelines and best practices. Cyber security applications for industrial control system environments: Malware detection and protection i.e. Endpoint Detection and Response (EDR). Hands on experience of: Network Performance Monitor. Network Traffic Analyser. Software Application Manager. Host-based Intrusion Detection Systems (HIDS) and Host-based Intrusion Prevention Systems (HIPS) using Trellix Endpoint Security (ENS) Definition and implementation of Microsoft Active Directory, including GPO's in a Windows Operating Systems environment. VMWare ESXi including configuration and environment security. Network Attached Storage (NAS) systems using Synology hardware Strong troubleshooting, documentation, and stakeholder communication skills. Experience of working within a Quality Management System (QMS), delivering well described outputs with traceability through project lifecycle Experience of the design, specification, implementation, testing and commissioning of security solutions, controls and countermeasures for OT/IACS environments. This should include: Network security - Secure deployment and hardening of network infrastructure including segmentation and boundary protection through managed switches and firewalls, and passive Network Intrusion Detection Systems (NIDS). Hands on experience of: Network design and implementation using Rockwell Automation or Cisco industrial portfolio of managed network switch products. Firewall design and implementation using Cisco Firepower technology. Network synchronisation, including dedicated time appliances and NTP Understanding of the OSI and TCP/IP Models in theory and application, with strong applied knowledge of industrial network protocols (including EtherNet/IP, with CIP Security beneficial) Technical knowledge of a variety of control system Original Equipment Manufacturers (OEMs) e.g. AVEVA, Rockwell Automation etc. Experience working in or for System Integrator, Operators of Essential Services (OES) or Critical National Infrastructure (CNI) organisations Familiarity with cyber security standards and frameworks relevant to OT. Experience mentoring junior staff members including apprentices Qualifications A degree or HND/HNC in Electronic/Electrical Engineering, Computer Science or other relevant engineering discipline Professionally registered engineer or working towards professional registration Relevant OT cyber security certification e.g.: ISA/IEC 62443 Cyber Security Expert Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional Certification (GISCP)
Senior Cloud Security Engineer (SecOps / GCP)
Beyond Manchester, Lancashire
About the role We help regulated and enterprise customers protect their Google Cloud Estates. As a Premier Google Cloud Partner, we deliver Google Unified Security (GUS) engagements across the full stack - from greenfield SIEM/SOAR deployments and SOC modernisation programmes to detection engineering, posture management, threat hunting, and incident response uplift. Secure GCP estates with the adoption of CI/CD pipelines, secure landing zones and cloud posture reviews. Expertise when integrating third party tools such as Wiz. We're looking for a Senior Security Engineer with deep, hands on experience across the GCP and Google Security portfolio. You'll lead the technical work on customer engagements, build reusable content for the practice, and help customers deliver security solutions at scale. This is a hands on senior role. Most of your week is client delivery. The rest goes into our practice - accelerators, parsers, rule packs, playbooks, and points of view that make the next engagement faster than the last. What you'll do Google SecOps (SIEM / SOAR) Lead end to end SecOps deployments - tenant setup, multi tenant architecture, data ingestion, retention design, RBAC, and feed onboarding. Build and maintain parsers, UDM mappings, and data models for Google Cloud, AWS, Azure, endpoint, identity, and network sources. Write, test, and tune YARA L detection rules, including single event, multi event, and composite detections. Design SOAR playbooks and python integrations. Develop custom agents that can be deployed in customer environments using GCP infrastructure. GCP Configure CI/CD pipelines with integrated security tools. Configure GCP security solutions including Security Command Center Enterprise, IAP, VPC Service Controls, and Model Armor. Work with platform teams to support the deployment of secure cloud foundation blueprints. Support clients with secure AI workloads including the use of model armor and agent identities. Google Threat Intelligence Operationalise Google Threat Intelligence inside SecOps - IoC matching, Applied Threat Intelligence, and curated detections. Build threat informed defence programmes tied to customer specific threat profiles (sector, geography, adversary groups). Run threat hunting campaigns using GTI, Mandiant frontline intelligence, and UDM search. Validate detection coverage against MITRE ATT&CK using Mandiant Security Validation where in scope. Practice growth Mentor engineers and consultants; lead internal SecOps and GUS enablement. Represent the practice in pre sales, customer workshops, and Google partner forums. What we're looking for Essential Strong SIEM/SOC delivery experience (any major platform; Google SecOps / Chronicle preferred). Hands on with Google SecOps: UDM, YARA L, parsers, SOAR playbooks, data ingestion patterns. Solid grounding in Google Cloud security primitives: IAM, Organization Policies, VPC Service Controls, Cloud Logging, Cloud KMS. Comfortable with Terraform, CI/CD pipelines and at least one scripting language (Python, Go) for automation, parser development, and integration work. Experience supporting regulated workloads (financial services, public sector, healthcare) and translating compliance requirements into operational controls. Able to explain risk, trade offs, and findings to both SOC analysts and executive stakeholders. Nice to have Google Professional Cloud Security Engineer or Google SecOps certification. Prior SIEM migration experience (Splunk SecOps, Sentinel SecOps, etc.). Experience with adjacent tooling: Wiz, CrowdStrike, Splunk, Sentinel, Snyk. Consulting or systems integrator background. Contributions to open detection content (Sigma, MITRE, public rule repos). Benefits We believe in supporting our team members both professionally and personally. Here's how we invest in you: Compensation and Financial Wellbeing Competitive base salary Matching pension scheme (up to 5%) from day one Discretionary company bonus scheme 4 x annual salary Death in Service coverage from day one Employee referral scheme Tech Scheme Health and Wellness Private medical insurance from day one Optical and dental cashback scheme app: access to remote GP's, second opinions, mental health support, and physiotherapy EAP service Cycle to work scheme Work Life balance and Growth 28 days annual leave (plus bank holidays) An extra paid day off for your birthday Ten paid learning days per year Flexible working hours Work from anywhere (up to 3 weeks per year) Industry recognised training and certifications Bonusly employee recognition and reward platform Clear opportunities for career progression Length of service awards Regular company events Diversity and Inclusion At Beyond we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.
17/06/2026
Full time
About the role We help regulated and enterprise customers protect their Google Cloud Estates. As a Premier Google Cloud Partner, we deliver Google Unified Security (GUS) engagements across the full stack - from greenfield SIEM/SOAR deployments and SOC modernisation programmes to detection engineering, posture management, threat hunting, and incident response uplift. Secure GCP estates with the adoption of CI/CD pipelines, secure landing zones and cloud posture reviews. Expertise when integrating third party tools such as Wiz. We're looking for a Senior Security Engineer with deep, hands on experience across the GCP and Google Security portfolio. You'll lead the technical work on customer engagements, build reusable content for the practice, and help customers deliver security solutions at scale. This is a hands on senior role. Most of your week is client delivery. The rest goes into our practice - accelerators, parsers, rule packs, playbooks, and points of view that make the next engagement faster than the last. What you'll do Google SecOps (SIEM / SOAR) Lead end to end SecOps deployments - tenant setup, multi tenant architecture, data ingestion, retention design, RBAC, and feed onboarding. Build and maintain parsers, UDM mappings, and data models for Google Cloud, AWS, Azure, endpoint, identity, and network sources. Write, test, and tune YARA L detection rules, including single event, multi event, and composite detections. Design SOAR playbooks and python integrations. Develop custom agents that can be deployed in customer environments using GCP infrastructure. GCP Configure CI/CD pipelines with integrated security tools. Configure GCP security solutions including Security Command Center Enterprise, IAP, VPC Service Controls, and Model Armor. Work with platform teams to support the deployment of secure cloud foundation blueprints. Support clients with secure AI workloads including the use of model armor and agent identities. Google Threat Intelligence Operationalise Google Threat Intelligence inside SecOps - IoC matching, Applied Threat Intelligence, and curated detections. Build threat informed defence programmes tied to customer specific threat profiles (sector, geography, adversary groups). Run threat hunting campaigns using GTI, Mandiant frontline intelligence, and UDM search. Validate detection coverage against MITRE ATT&CK using Mandiant Security Validation where in scope. Practice growth Mentor engineers and consultants; lead internal SecOps and GUS enablement. Represent the practice in pre sales, customer workshops, and Google partner forums. What we're looking for Essential Strong SIEM/SOC delivery experience (any major platform; Google SecOps / Chronicle preferred). Hands on with Google SecOps: UDM, YARA L, parsers, SOAR playbooks, data ingestion patterns. Solid grounding in Google Cloud security primitives: IAM, Organization Policies, VPC Service Controls, Cloud Logging, Cloud KMS. Comfortable with Terraform, CI/CD pipelines and at least one scripting language (Python, Go) for automation, parser development, and integration work. Experience supporting regulated workloads (financial services, public sector, healthcare) and translating compliance requirements into operational controls. Able to explain risk, trade offs, and findings to both SOC analysts and executive stakeholders. Nice to have Google Professional Cloud Security Engineer or Google SecOps certification. Prior SIEM migration experience (Splunk SecOps, Sentinel SecOps, etc.). Experience with adjacent tooling: Wiz, CrowdStrike, Splunk, Sentinel, Snyk. Consulting or systems integrator background. Contributions to open detection content (Sigma, MITRE, public rule repos). Benefits We believe in supporting our team members both professionally and personally. Here's how we invest in you: Compensation and Financial Wellbeing Competitive base salary Matching pension scheme (up to 5%) from day one Discretionary company bonus scheme 4 x annual salary Death in Service coverage from day one Employee referral scheme Tech Scheme Health and Wellness Private medical insurance from day one Optical and dental cashback scheme app: access to remote GP's, second opinions, mental health support, and physiotherapy EAP service Cycle to work scheme Work Life balance and Growth 28 days annual leave (plus bank holidays) An extra paid day off for your birthday Ten paid learning days per year Flexible working hours Work from anywhere (up to 3 weeks per year) Industry recognised training and certifications Bonusly employee recognition and reward platform Clear opportunities for career progression Length of service awards Regular company events Diversity and Inclusion At Beyond we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.
Technical Support Associate
GoTo Meeting
Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud first and mobile world. Leveraging a purpose built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit Job Description Technical Support Associates interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the "go to" network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today's borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet, providing a service that helps protect organizations and users from threats. Responsibilities Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor; Document interactions comprehensively for auditing and record keeping purposes; Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes; Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements; Participate in testing pre release solutions and validating performance against test plans documenting results; Create and submit knowledgebase entries to help improve customer self service capabilities; Create and maintain internal knowledge systems to assist other internal team members; Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features; Skills / Qualifications Bachelor's degree in technical field (Computer Science, Computer Engineering, Information Technology) 1-3 years of previous technical support experience Possess a strong work ethic and team player mentality Excellent communication skills both verbal and written Experience designing and supporting multilayer IP networks; routing and switching Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS Experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux Experience managing large (>1k seat) Windows and Mac workstation deployments Experience managing DNS; Microsoft or Bind Experience with virtualization, specifically VDI implementations Experience with acquiring and analyzing packet captures Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices Highly developed sense of integrity and commitment to customer satisfaction Strong detail orientation and listening skills Strong decision making and analytical abilities Benefits Optimistic, supportive, and FUN work environment Healthcare Plan, Pensions Highly competitive salary The duties and responsibilities described above are essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. This position is not eligible for sponsorship of work visas
17/06/2026
Full time
Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud first and mobile world. Leveraging a purpose built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit Job Description Technical Support Associates interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the "go to" network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today's borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We'll provide the opportunity for you to work with some of the largest and most complex networks on the planet, providing a service that helps protect organizations and users from threats. Responsibilities Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor; Document interactions comprehensively for auditing and record keeping purposes; Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes; Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements; Participate in testing pre release solutions and validating performance against test plans documenting results; Create and submit knowledgebase entries to help improve customer self service capabilities; Create and maintain internal knowledge systems to assist other internal team members; Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features; Skills / Qualifications Bachelor's degree in technical field (Computer Science, Computer Engineering, Information Technology) 1-3 years of previous technical support experience Possess a strong work ethic and team player mentality Excellent communication skills both verbal and written Experience designing and supporting multilayer IP networks; routing and switching Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS Experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux Experience managing large (>1k seat) Windows and Mac workstation deployments Experience managing DNS; Microsoft or Bind Experience with virtualization, specifically VDI implementations Experience with acquiring and analyzing packet captures Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices Highly developed sense of integrity and commitment to customer satisfaction Strong detail orientation and listening skills Strong decision making and analytical abilities Benefits Optimistic, supportive, and FUN work environment Healthcare Plan, Pensions Highly competitive salary The duties and responsibilities described above are essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. This position is not eligible for sponsorship of work visas
Som3
Support Manager - 2nd Line
Som3 Wakefield, Yorkshire
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
16/06/2026
Full time
Technical Support Manager - 2nd Line 40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side the 1st and 3rd line Support Managers and their teams, you will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience for 2nd line tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need a mix of technical skills and management skills including Proven experience in a Service Desk Manager or Senior Team Leader role within an MSP environment Strong background in 2nd Line support and escalation management Experience managing Team Leaders or senior technical staff Demonstrable experience of KPI-driven performance management and service improvement Strong technical understanding of 2nd Line support environments (Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity) Confident in working with technical teams (2nd / 3rd Line, NOC, Infrastructure) to resolve complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office
Network Engineer
CBSbutler Ltd. Luton, Bedfordshire
Cisco ISE Network Security Engineer Location: Luton (20% onsite / 80% remote) Rate: £60-£65 per hour (Inside IR35) Duration: 6 months Security Clearance: BPSS required prior to start Overview We are seeking an experienced Cisco ISE Network Security Engineer to support the delivery of a unified Network Access Control (NAC) solution across a large enterprise environment. This project will enhance network security, standardise access control, and centralise policy management across multiple UK locations. The successful candidate will play a key role in the deployment, configuration, testing, migration, and go live activities associated with Cisco Identity Services Engine (ISE) appliances and services. This includes implementing approved low level designs, migrating existing NAC services, and providing technical leadership throughout the deployment lifecycle. Key Responsibilities Lead the deployment, configuration, and implementation of Cisco ISE solutions across enterprise environments. Implement Network Access Control (NAC) policies, including: 802.1X authentication MAC Authentication Bypass (MAB) Guest access and onboarding workflows Configure and support Cisco ISE hardware appliances across multiple geographically dispersed sites. Integrate Cisco ISE with: Cisco switching and wireless infrastructure Firewalls Microsoft Entra ID Active Directory Perform functional, failover, and acceptance testing. Troubleshoot complex authentication and network access issues during deployment and early life support. Design and implement guest access solutions, including captive portals, onboarding workflows, and sponsor portals. Collaborate with security teams to ensure compliance with organisational security policies. Produce and maintain technical documentation, including implementation guides, design documents, and operational procedures. Provide both remote and onsite support during deployment and post implementation phases. Participate in incident response activities and root cause analysis investigations. Deliver knowledge transfer sessions and technical workshops to internal IT teams. Required Skills & Experience Certifications Cisco Certified Network Professional (CCNP) preferred. CCNA candidates with extensive Cisco ISE implementation experience will also be considered. Cisco Fire Jumper Field Engineer Certification. Technical Experience Candidates must demonstrate proven experience delivering Cisco ISE solutions with the following capabilities: Cisco ISE 3.x or later. High-availability deployments across multiple sites. 802.1X authentication for wired and wireless environments. MAC Authentication Bypass (MAB). Guest access and customised onboarding workflows. Integration with existing Cisco network infrastructure. Microsoft NPS integration and support. Multiple end-to-end Cisco ISE deployments, including migration of existing NAC services and devices. Experience working within large-scale, multi-site enterprise environments. Preferred Skills Endpoint compliance and posture assessment within Cisco ISE. Device profiling and policy enforcement. Integration with third-party security solutions such as: SIEM platforms Mobile Device Management (MDM) solutions Other security tooling Soft Skills Strong analytical and troubleshooting capabilities. Excellent communication and stakeholder engagement skills. Strong documentation and reporting abilities. Ability to work independently and within cross-functional teams. Comfortable operating in fast paced, high pressure project environments.
16/06/2026
Full time
Cisco ISE Network Security Engineer Location: Luton (20% onsite / 80% remote) Rate: £60-£65 per hour (Inside IR35) Duration: 6 months Security Clearance: BPSS required prior to start Overview We are seeking an experienced Cisco ISE Network Security Engineer to support the delivery of a unified Network Access Control (NAC) solution across a large enterprise environment. This project will enhance network security, standardise access control, and centralise policy management across multiple UK locations. The successful candidate will play a key role in the deployment, configuration, testing, migration, and go live activities associated with Cisco Identity Services Engine (ISE) appliances and services. This includes implementing approved low level designs, migrating existing NAC services, and providing technical leadership throughout the deployment lifecycle. Key Responsibilities Lead the deployment, configuration, and implementation of Cisco ISE solutions across enterprise environments. Implement Network Access Control (NAC) policies, including: 802.1X authentication MAC Authentication Bypass (MAB) Guest access and onboarding workflows Configure and support Cisco ISE hardware appliances across multiple geographically dispersed sites. Integrate Cisco ISE with: Cisco switching and wireless infrastructure Firewalls Microsoft Entra ID Active Directory Perform functional, failover, and acceptance testing. Troubleshoot complex authentication and network access issues during deployment and early life support. Design and implement guest access solutions, including captive portals, onboarding workflows, and sponsor portals. Collaborate with security teams to ensure compliance with organisational security policies. Produce and maintain technical documentation, including implementation guides, design documents, and operational procedures. Provide both remote and onsite support during deployment and post implementation phases. Participate in incident response activities and root cause analysis investigations. Deliver knowledge transfer sessions and technical workshops to internal IT teams. Required Skills & Experience Certifications Cisco Certified Network Professional (CCNP) preferred. CCNA candidates with extensive Cisco ISE implementation experience will also be considered. Cisco Fire Jumper Field Engineer Certification. Technical Experience Candidates must demonstrate proven experience delivering Cisco ISE solutions with the following capabilities: Cisco ISE 3.x or later. High-availability deployments across multiple sites. 802.1X authentication for wired and wireless environments. MAC Authentication Bypass (MAB). Guest access and customised onboarding workflows. Integration with existing Cisco network infrastructure. Microsoft NPS integration and support. Multiple end-to-end Cisco ISE deployments, including migration of existing NAC services and devices. Experience working within large-scale, multi-site enterprise environments. Preferred Skills Endpoint compliance and posture assessment within Cisco ISE. Device profiling and policy enforcement. Integration with third-party security solutions such as: SIEM platforms Mobile Device Management (MDM) solutions Other security tooling Soft Skills Strong analytical and troubleshooting capabilities. Excellent communication and stakeholder engagement skills. Strong documentation and reporting abilities. Ability to work independently and within cross-functional teams. Comfortable operating in fast paced, high pressure project environments.

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