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Job Description: Testing Manager Rate: £400 per day IR35 Status: Inside IR35 Contract Length: 12 months Location: Hybrid, 2 days per week onsite in North London Overview A council is seeking an experienced Testing Manager to lead and assure end to end testing across multiple customer journeys. The role will focus heavily on CRM testing and integrations, alongside assurance for core application upgrades, including regression testing, release readiness and business assurance. This is a hands on leadership role. In addition to managing the test function, you will directly support integration testing activities, particularly across payment journeys, and maintain lightweight automation to support repeatable testing. The contract is initially for 12 months to cover an existing Testing Manager who is currently on long term secondment. Key Responsibilities Lead and manage the overall testing approach across CRM platforms, integrations and core system upgrades. Define and maintain the test strategy, including scope, plans, environments, resources and test data management. Oversee testing across all phases including system testing, integration testing, end to end testing, regression testing and user acceptance testing. Carry out hands on integration testing where required, particularly across payment journeys including online payments, reconciliation processes, refunds and associated system updates. Create and maintain lightweight test automation scripts to support regression testing and reduce manual effort. Ensure traceability from requirements through to test scenarios, cases and exit criteria. Own defect management processes including triage, prioritisation and resolution tracking with internal delivery teams and external suppliers. Provide clear reporting on test progress, quality metrics, risks and release readiness to key stakeholders. Support business teams during UAT, including guidance on execution, defect logging and testing standards. Ensure consistent testing standards across digital services, contact centre and back office journeys. Essential Experience Strong hands on experience managing test delivery across system integration testing, user acceptance testing, regression testing and end to end testing. Demonstrable experience testing CRM platforms and assuring testing for core system upgrades. Experience planning and executing integration testing, particularly across payment journeys such as payment gateways, callbacks, reconciliation and finance interfaces. Strong understanding of system integrations including APIs, middleware and data flows. Experience managing defects, coordinating resolution with technical teams and providing clear reporting. Ability to design and maintain simple test automation scripts using tools such as C# or other lightweight frameworks. Experience using test and defect management tools such as ServiceNow or SAP Calm. Strong stakeholder management skills and ability to communicate quality and release readiness clearly. Ability to work independently, proactively and adapt to changing delivery priorities. Desirable Experience Experience working within local government or council environments. Understanding of customer service platforms and case management systems used across councils. Knowledge of Verint CMpro or similar contact centre platforms. Exposure to building reusable automated regression test packs. Experience using AI or AI assisted testing approaches. Rates depend on experience and client requirements.

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Job Title: IT Asset and Configuration Manager Function / Department: IT Operations Reports to: Sandeep Golar Direct reports & People accountability: Detail the number of DRs, overall headcount of team Location (contractual base): Nuneaton / London Purpose of the Job Own and continuously improve Holland & Barrett's end to end IT asset management lifecycle, ensuring assets are governed effectively from planning and procurement through deployment, support, refresh, redeployment and secure disposal. Act as the accountable owner for asset management tooling and CMDB data integrity, creating a trusted, auditable single source of truth for hardware, software and configuration data. Drive governance, reporting, compliance and optimisation across the technology estate to improve cost control, operational efficiency, service quality and security posture. Customers for This Role This role supports a broad range of internal stakeholders and selected external partners, including IT Operations, Service Desk, Procurement, Finance, Information Security, Engineering teams, regional asset coordinators, analysts, onsite engineers, business stakeholders, third party suppliers, support partners, vendors and external auditors or compliance partners. Scale & Authority Planning: Short term: asset administration, stock control, audit support, tooling accuracy, exception management and reporting Medium term: refresh planning, software renewals, lifecycle governance improvements, reconciliation and process optimisation Long term: design and implementation of the ITAM and CMDB operating model, automation roadmap, governance standards and scalable lifecycle capability Decision Making: Designing ITAM and CMDB processes, governance and standards Defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules Making recommendations on lifecycle optimisation, tooling improvements, audit controls and cost avoidance Contributing to vendor and RFP decision making for new hardware and software Financial Accountability The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for ensuring costs remain within budget, supporting procurement and invoicing controls, contributing to financial planning, budgeting and refresh forecasting, and driving cost avoidance through optimisation, right sizing and re harvesting of software licenses. Impact of Role Significant operational and governance impact across Austria's technology estate, improving: Output through standardised lifecycle processes and automation Quality through stronger data accuracy, reconciliation and CMDB governance Service through improved visibility, asset availability, stock management and vendor performance Control through audit readiness, policy adherence and lifecycle compliance Security through accurate identification and management of non compliant, unsupported or vulnerable assets Key Responsibilities / Activities Own and develop the ITAM and CMDB operating model. Design, build and implement the operating model for IT asset and configuration management, including governance, controls, ownership, standards, RACI and reporting cadence. Manage the end to end asset lifecycle. Own lifecycle management for in scope assets including laptops, desktops, mobile devices, peripherals, network equipment, servers, store and site technology, and software assets from procurement through deployment, support, refresh, redeployment and disposal. Own tooling administration and data integrity. Administer and continuously improve asset and discovery platforms such as Snipe IT and Lansweeper, while maintaining CMDB accuracy within Jira Service Management or ServiceNow. Drive data governance, reconciliation and audit readiness. Establish data quality controls, validation routines and exception reporting to ensure asset and configuration data remains complete, current, auditable and aligned across tooling, procurement and finance records. Manage financial, procurement and vendor processes. Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt reconciliation, invoicing support, monthly reporting, budget control and supplier management. Contribute to hardware and software purchasing decisions and RFP activity. Lead reporting, optimisation and continuous improvement. Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals, utilisation, compliance and CMDB health. Identify and deliver automation and process improvements to reduce manual effort and improve service quality. Support compliance, risk and stakeholder alignment. Work closely with Information Security and operational teams to identify non compliant or vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and guide regional asset coordinators and engineers to ensure consistent adherence to standards. Key Performance Indicators Asset record accuracy % across hardware and software inventories CMDB completeness and health score, including CI relationships, ownership and lifecycle status accuracy Audit pass rate / audit readiness, including closure of asset related audit findings Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and finance records Software licence compliance rate and reduction in unused / under utilised licences Cost avoidance / cost optimisation delivered through re harvesting, right sizing and refresh planning Budget adherence for HAM and SAM spend Stock accuracy and availability, including reduction in lost, unallocated or untracked assets Refresh planning effectiveness, including percentage of aging or out of support assets addressed on time Reduction in manual effort through automation and workflow improvement Supplier SLA performance for asset related delivery and support Security risk reduction, including identification and remediation of unsupported or non compliant assets Knowledge (Expert Understanding) Essential Strong knowledge of hardware and software asset lifecycle management Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules Knowledge of asset management tooling such as Snipe IT, Lansweeper, Jira Service Management or ServiceNow Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management environments Knowledge of procurement controls, inventory management, vendor management and audit support Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices Working knowledge of ITIL principles and service management processes Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect Desirable Bachelor's degree in Information Technology, Computer Science, Business Information Systems or related discipline, or equivalent practical experience ITIL certification Knowledge of reporting and visualisation tools such as Power BI Experience in retail, distribution or customer facing multi site environment Skills (Expert Ability) Essential Hard Skills IT asset management and CMDB administration Asset discovery, reconciliation and data cleansing Reporting, dashboard production and advanced Excel capability Budget tracking and cost analysis Process design, governance and control implementation Vendor and supplier management Lifecycle planning and stock management Ability to work across service management and asset platforms Desirable Hard Skills Power BI ITIL certification Experience with automation and systems integration Exposure to RFP support and structured supplier evaluation Essential Soft Skills Strong written and verbal communication Stakeholder management across technical and non technical teams Analytical thinking and problem solving High attention to detail and data accuracy Ability to influence, drive accountability and embed process discipline Organisational skills and ability to manage competing priorities Continuous improvement mindset Ability to work effectively across distributed or multi site environments Experience (Proven Expertise) Essential Proven hands on experience in IT Asset Management and/or Hardware Asset Management Experience of CMDB administration Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management Experience managing asset tooling such as Snipe IT, Lansweeper, ServiceNow or Jira Service Management Experience producing operational reporting, dashboards and actionable insights Experience working with procurement, finance, audit or compliance processes Experience driving process improvement, governance and data quality enhancement Experience working across multiple stakeholder groups and suppliers Desirable Experience in multi site or multi region environments Experience in a retail, distribution or customer facing estate Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management Experience supporting budget ownership . click apply for full job details

Job Title: Application Support Manager The role We are looking for an App Support manager to join us and lead our global support team across our Protection Platform and Decision Platform products. Responsibilities You will lead our App Support team, with members located in the UK, Singapore and Australia. You will oversee ticket management, prioritisation, incident resolution and SLA delivery, working closely with customers and engineering teams to resolve complex issues. You will lead and develop the team, helping coach and grow our support engineers, ensuring owned metrics such as CSAT and 1st time resolution steadily improve. You will represent Support as an enablement team; working closely with Product, Customer Success and Engineering teams to ensure great customer experience whilst operations remain standardised, streamlined and efficient. You will own our incident process, creating and maintaining the definitions, catalogues and alerting in Incident.IO. You will be a member of the Operations management team, making decisions that help us execute against the strategy, as well as deciding where to make investments in our Support Model. You bring fresh perspective on Support, leveraging your experience and new technologies to improve our responsiveness to customers, boost productivity and build out a best-in-class SaaS support operating system. Type of Person Who Fits the Role You are a proven operator with a strong understanding of app support and customer experience management. You work collaboratively with engineering, product and customer success teams to resolve customer issues quickly and to a high standard. You are technically literate with solid expertise in building and updating workflows, reports and dashboards in Service Management tooling. You are familiar with AI tools and have used them to optimise workflows or make knowledge management more extensible. You thrive on solving customer and operational problems and can move easily between high-level and low-level details, using experimentation to help your decision-making. You have a growth mindset, respectfully challenge the status quo, and continuously seek to improve yourself and your team. You actively give feedback in a way that builds strong relationships with peers and thinks iteratively, using experiments and data to drive decisions. You thrive in a fast-paced environment with large amounts of uncertainty, and you are comfortable working to transform an organisation, accepting that everything is not working perfectly today. Essential Requirements 5 years+ experience leading, coaching and managing global support teams Exceptional leadership, communication and stakeholder management skills Strong operational mindset supporting customers in an SLA-driven environment Deep expertise configuring and optimising Jira Service Management (preferred), HubSpot, Zendesk or ServiceNow platforms Proven experience building dashboards, insights and reports from support data Proven experience implementing and managing Incident processes Nice to Have SaaS App Support experience - you know what good B2B service looks like Chatbot/AI-assistive tool configuration experience Engineering or coding expertise (e.g. scripting, Python, SQL) Benefits (Permanent and Fixed Term Employees) 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare - comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & retirement - 15% combined employee/employer contributions Wellness - subsidised gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations

We're hiring for an IT Support Analyst to support our growing Technology team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated IT Support Analyst to serve as the first point of contact for employees seeking technical assistance for technology issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. This position will support the end users in all offices. We're looking for someone with: Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner. Good knowledge of current Windows Operating System. Good knowledge of Microsoft 365 office suite. Experience with PC hardware build and troubleshooting. Familiarity with Apple & Android mobile devices. Own transport as this role supports multiple sites. Experience of ServiceDesk (preferable). Experience in OpenGI or Applied Epic applications would be preferable. BA or BS degree preferred or equivalent experience. 3+ years of experience working for a corporate level service desk. Using these skills, you'll be: Setting up and testing PCs for new and existing users to ensure smooth onboarding and ongoing performance. Responding to hardware and software issues, diagnosing problems, and delivering effective solutions. Supporting and contributing to corporate initiatives as directed by your manager, including testing and documentation. Assisting with the management and maintenance of mobile devices across the organisation. Providing day-to-day IT support to team members and collaborating to resolve technical challenges. Supporting a wide range of technology products and services, including troubleshooting, user guidance, and policy communication. Identifying the most efficient and effective ways to resolve technical issues for users. Logging, updating, and closing support tickets in ServiceNow, ensuring accurate documentation and timely resolution. Handling work orders of varying complexity, escalating high priority or complex issues when required. Delivering onsite IT support for the Midland offices. Managing and maintaining IT equipment within the Midland offices to ensure reliability and availability. Who is NFP? With over 1,000 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here working in a dynamic, fast paced organisation in an exciting industry the opportunity to do globally impactful work from day one learning from industry and business line specialists with decades of experience a huge variety of projects to work on and challenges to solve our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being a rich suite of employee benefits and out of work perk The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.

IT Support Analyst Application Deadline: 3 July 2026 Department: Corporate Services Employment Type: Full Time Location: London Reporting To: IT Service Delivery Manager Compensation: £24,060 - £36,798 / year Description IT Support Analyst Contract type/Duration: Permanent Working hours: Full time (9day Fortnight companywide) Band: 1.2 Salary: £24,060 to £36798 (depending on office location and proven ability) Reports to: IT Service Delivery Manager Location: Milton Keynes Closing date: 10am 3rd of July 2026 Role purpose: Provide friendly, effective and timely IT support to colleagues, ensuring incidents and service requests are logged, prioritised and resolved in line with agreed service levels. The role supports day-to-day IT operations across end-user computing, collaboration tools and meeting room technology, and contributes to continuous improvement of IT service delivery. Key Responsibilities Utilise the IT Service Desk to log, triage, prioritise and resolve incidents and service requests within agreed SLAs. Provide desk-side (concierge) and remote support for laptops, mobiles, peripherals and standard applications. Set up and maintain user accounts, access and group membership across Active Directory/Azure AD and related services, following joiner/mover/leaver processes. Build, configure and deploy laptops and mobile devices; manage enrolment and compliance using endpoint management tools (e.g., Autopilot, Intune/MDM). Support new-starter onboarding (equipment provisioning, account setup, IT induction) and offboarding (account disablement, asset recovery) in a timely and auditable manner. Maintain the IT asset register, ensuring accurate tracking of devices, warranties, and allocations. Support meeting rooms and AV, including video conferencing and hybrid meeting set ups with internal and external attendees. Monitor endpoint health (antivirus, encryption, backup profiles) and support remediation of security vulnerabilities in line with the IT Security Policy. Escalate major incidents, outages and security concerns appropriately to infrastructure and cyber security teams, providing clear diagnostics and updates. Contribute to knowledge base articles, standard operating procedures and continual service improvement initiatives. Undertake other reasonable duties required to support business operations and strategic objectives. Skills, Knowledge and Expertise Required Experience supporting Windows desktop environments (macOS support is a plus). Hands on experience building and supporting laptops and mobile devices, including software deployment and troubleshooting. Strong working knowledge of Microsoft 365 (Office, Teams, SharePoint) and common collaboration practices. User account administration experience (Active Directory and/or Azure AD), including access management and good security hygiene. Practical understanding of networking fundamentals (DNS, DHCP, routing) and client VPN troubleshooting. Experience supporting AV and video conferencing in meeting rooms and live events. Ability to diagnose issues logically, communicate clearly with non technical users, and manage workload against SLAs. Desirable Experience with ITSM tools (e.g., Freshservice/Freshdesk, ServiceNow or similar) and knowledge base management. Familiarity with Microsoft Intune, SCCM, Microsoft Defender and BitLocker. Experience with Zoom (Meetings, Rooms, Webinars) and/or Microsoft Teams Rooms. Exposure to Microsoft Azure services and identity/security concepts. Email security administration experience (e.g., Mimecast) is beneficial. Education and certifications Degree in Computing/Computer Science (or similar) is desirable; relevant equivalent experience will be considered. ITIL Foundation (or similar service management qualification) is desirable. Personal attributes Customer focused, approachable and able to explain technical topics clearly. Organised and able to prioritise effectively in a busy service environment. Proactive problem solver who takes ownership through to resolution. Calm under pressure, with good judgement on when and how to elevate. Collaborative, willing to learn, and open to change and continuous improvement. Committed to security, confidentiality and following agreed processes. Benefits 9 day fortnight for everyone, every other Friday. 23.5 holiday entitlement for everyone, with pro rata calculations for part time employees, along with a Christmas shutdown period for additional days off. Competitive pension, up to 10% company contribution to help you save for your future. Two paid days of volunteering leave per year (pro rata for part time employees) to support charitable activities. Employee Assistance Programme (EAP) providing 24/7 confidential work/life support services to you and your immediate family members. Cycle to Work Scheme encouraging a healthy and sustainable commute. Cash Health Plan, offering reimbursement for a wide range of essential and everyday healthcare expenses, promoting your well being. Payroll Giving scheme, allowing regular charitable contributions from pre tax income, maximizing the impact of your donations. Discounts and offers from a wide variety of retailers, enhancing your purchasing power and providing savings opportunities. Mortgage Advice benefit, delivered in partnership with Charles Cameron & Associates - provides employees with free, expert mortgage advice and end to end mortgage support from the application process through to completion. Employment here is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, colour, religion, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues and work with L3/engineering teams on fixes. Key Accountabilities: Own L2 support for MIM Sync and MIM Service in production and non-production environments. Triage and resolve incidents: analyse logs, identify failure points, restore service within agreed SLAs. Monitor scheduled sync/provisioning jobs; manage reruns, stuck requests, connector failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain .NET-based components (e.g., rules extensions, services, scheduled tasks) by reviewing logs/config and coordinating code fixes with L3. Execute approved changes (configuration updates, run profile changes, connection updates) following change control. Produce and maintain runbooks, known error database (KEDB) articles, and operational documentation. Drive problem management: trend recurring incidents, perform root-cause analysis with L3, and track permanent fixes. Coordinate with upstream/downstream teams (AD, Entra ID, HR feeds, ServiceNow) to resolve integration issues. Participate in on-call/major incident processes as required. Knowledge of LDAP integrations, file transfer protocols such as SMB, as well as TLS protocols, ciphers, encryption and other authentication technologies. Experience with Kerberos, NTLM, and other standard LDAP authentication methods. Ability to troubleshoot application integration issues and assist with application configuration setup. Must be able to work in a team environment with a "can do" attitude capable of overcoming difficult challenges. Providing support to the wider team during outages / incidents Essential Skills Experience in L2 application/production support for enterprise systems (incident, problem, change). Working knowledge of Microsoft Identity Manager (MIM) operations: Sync run profiles, connector space/metaverse basics, error handling MIM Service request processing and workflow fallouts (desirable) Strong SQL Server skills for investigation and reporting (T-SQL querying, joins, basic performance awareness). Understanding of .NET/C# applications from a support perspective (logs, config, services, troubleshooting-not necessarily full-time development). Familiarity with Active Directory concepts (users, groups, OU structure, permissions). Must show a progressive advancement in responsibility including deep troubleshooting technical skills. Self-driven and be able to work independently with minimal supervision Requirements gathering in a technical environment - Cloud and on-premise infrastructure platforms Strong process mapping skills Strong analysis skills Identification of use cases Technical understanding of infrastructure technologies Experience of working closely with IT developers/engineers and operational teams Root cause analysis skills Ability to optimise processes and maximise efficiency Strong stakeholder engagement and communication skills Confident at presenting what they are working on Positive team player working as part of a large programme; questioning mind to fact find and challenge where appropriate Accountability for deliverables and proven track record of delivering on schedule Good time management Must be self-sufficient; able to deliver quality output without supervision Proficient in MS Excel, Visio, Confluence

Ernst & Young Advisory Services Sdn Bhd is seeking a Manager to join their team in the United Kingdom. In this role, you will lead various projects utilizing the ServiceNow platform to deliver strategic solutions that support clients' digital transformation initiatives. The ideal candidate will have extensive experience with ServiceNow, strong leadership skills, and the ability to manage and coach teams effectively. Flexibility for travel is required as you will engage with clients both locally and globally.

Opportunity You'll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue supporting our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role that provides flexibility to configure and lead on projects, ensuring you stay up to date on ServiceNow. Responsibilities, Qualifications, Certifications As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. Your key responsibilities include: Be empowered to lead a range of projects/initiatives to deliver value and successful outcomes to customers through the ServiceNow platform. Facilitate workshops and 1 2 1 sessions using the platform to understand client challenges and demonstrate potential solutions. Develop and contribute technically and functionally to solutions and sales. Lead and support the development team within our customers to ensure outstanding outcomes and quality experiences. Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way. Provide and set the assurance standards throughout the development lifecycle. Meet and manage deadlines individually, as part of and/or as the leader of a team. Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders. Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams. Coach and develop others, acting as a positive role model for our people and clients. Skills and Attributes for Success An open, inclusive growth mindset with a passion for collaboration. A good communicator with the confidence to engage at different levels. As a leader you'll build great relationships and create impact with first and last impressions. You'll understand that there are always naysayers and be resilient in the face of challenges - collaborating, seeking support, persuading, influencing, and taking on board genuine concerns. Self starting, able to work independently and as part of a team. Able to adapt and vary approaches to suit client requirements and cultural considerations. Clients are UK and globally based, so you'll need to be flexible to travel as and when the work requires. Required Qualifications Previous technical and architectural experience with ServiceNow. ServiceNow CMDB / CSDM knowledge. A proven track record of implementing ServiceNow, delivering to deadline and milestones. ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules. Demonstrable evidence of delivering real and sustainable ServiceNow solutions. Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding. Preferred Qualifications Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or an in house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes. Experience of Financial Services across Banking, Insurance or Wealth Asset Management. Experience with broader ServiceNow solutions and/or other SaaS / PaaS tools. What We Offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Contact If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

Job Title: Service Delivery Manager Location: London Company: BritBox International Reporting to: SVP, Technology & Content Delivery Contract Type: 12 Month Fixed-term contract About Us Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver. Born from the BBC, we're on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square-and we're just getting started! Now, here's where you come in: if you're passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere. Job Purpose We are looking for a Service Manager to own end-to-end service management across BritBox International's technology platform. You will be responsible for both ITSM processes (incident, problem, and change management) and service delivery (vendor relationships, SLA performance, and operational quality), managing a small team of 2-5 people and reporting to the SVP of Technology and Operations. This is not a traditional service management role. We are seeking someone who will own the AI strategy for service operations and be hands on in implementing it. Experience with agentic AI frameworks, LLM powered automation, and tools like Claude Code is a core requirement - not a nice to have. You will deploy AI agents for automated incident triage, build agentic workflows that transform how we detect, resolve, and prevent issues, and bring predictive intelligence into a platform that serves millions of viewers across seven markets. Responsibilities Service Management & Operations Own and continuously improve ITSM processes across incident, problem, change, and release management, ensuring alignment with ITIL best practices. Lead major incident management - coordinating cross functional response, driving resolution, and delivering root cause analysis and post incident reviews. Maintain and evolve the service catalogue, ensuring all technology services are clearly defined, documented, and understood across the organisation. Monitor platform health, availability, and performance across all BritBox markets, proactively identifying risks before they impact viewers. Coordinate with engineering, product, infrastructure, and content teams to ensure service continuity during releases, migrations, and scaling events. Service Delivery & Vendor Management Manage relationships with third party vendors and technology partners (CDN providers, cloud infrastructure, platform partners), holding them accountable to contracted SLAs. Define, track, and report on service KPIs including platform uptime, Mean Time to Resolve (MTTR), Mean Time to Identify (MTTI), and customer satisfaction metrics. Produce regular service performance reporting for senior leadership, translating operational data into actionable insights. Drive service improvement plans based on trend analysis, incident patterns, and feedback from internal stakeholders and viewers. Negotiate and manage vendor contracts, ensuring BritBox receives optimal value and service quality. AI-Driven Service Automation Design and implement an AI first service operations strategy using agentic frameworks and LLM powered tools such as Claude Code, autonomous service agents, and AI assisted runbooks. Deploy AI agents for automated incident triage, classification, and first line resolution - reducing mean time to resolve and freeing the team to focus on complex, high impact issues. Build agentic workflows that autonomously execute operational runbooks, elevate intelligently, and learn from historical incident data to improve over time. Implement predictive analytics and anomaly detection to identify potential service degradations before they impact viewers. Design and deploy self service automation for internal teams, enabling engineers and product staff to resolve common requests without manual service desk intervention. Establish robust governance around AI agent behaviour, including escalation policies, human in the loop controls, audit trails, and output validation. Process & Governance Develop and maintain ITIL aligned process documentation, including service management policies, operational procedures, and escalation matrices. Establish governance frameworks for AI tooling in service operations, including prompt engineering standards, agent guardrails, and responsible AI practices. Drive continual service improvement through retrospectives, data driven insights, and industry benchmarking. Own stakeholder communication during major incidents and significant changes, ensuring timely, clear, and accurate updates to technical and non technical audiences. Knowledge and Experience Essential experience Experience in IT service management or service delivery, with leadership or management role. Proven hands on experience with AI driven service management tools and agentic frameworks - including but not limited to Claude Code, LLM powered automation, AI service agents, or equivalent AI native operations tooling. This is a core requirement. Strong understanding of agentic AI architectures and how to apply them in a service operations context (autonomous triage, predictive analytics, self healing workflows, intelligent escalation). Solid ITSM foundation with practical experience applying ITIL v3/v4 principles in a technology organisation. Experience with ITSM and observability platforms such as ServiceNow, Jira Service Management, PagerDuty, Opsgenie, or similar. Demonstrated vendor and partner management experience, including SLA negotiation and performance management. Experience managing service teams in a multi region or 24/7 operational environment. Familiarity with observability and monitoring tooling (Datadog, Grafana, New Relic, CloudWatch). Knowledge of prompt engineering and AI agent orchestration patterns. Strong technical understanding of cloud infrastructure (AWS, GCP), streaming/OTT platforms, and content delivery networks. Excellent communication skills - able to lead incident bridges, produce executive level reporting, and translate technical issues for non technical stakeholders. Desired experience but not essential ITIL 4 Foundation or Expert certification. Experience in the media, entertainment, or streaming/OTT industry. Experience with automation scripting (Python, Bash, or similar) for operational tooling. Experience implementing or managing AI powered chatbots or virtual service agents. Core skills A calm, authoritative presence during high pressure incidents who instils confidence across technical and non technical teams. A forward thinking leader who sees AI not as a buzzword but as a practical, transformative tool for service operations. Someone who thrives in a fast paced, evolving environment and is comfortable with ambiguity. A strong communicator who can navigate vendor relationships, lead incident responses, and report to senior leadership with equal confidence. A team builder who invests in growing people and fostering a collaborative, psychologically safe team culture. Genuine curiosity and a continuous learning mindset - particularly around emerging AI and automation technologies. Our Values Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day. Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback. We are proud of our values and seek to hire people who resonate with them. This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.

Assistant Vice President, IT Risk Assessment ManagerSkip to main contentWe may use cookies and other tracking technologies to assist with navigation, improve our products and services, assist with our marketing efforts, and provide content from third parties. For more information on cookies, please review our notice here. For more information on how we process your data, please review our Privacy Notices here. Vice President, IT Risk Assessment Manager page is loaded Assistant Vice President, IT Risk Assessment ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG, a globally respected financial institution, is seeking an Assistant Vice President IT Risk Assessment Manager to join their London office. This pivotal role sits within the IT Policy Management & Group Risk Assessment Team, part of the Corporate Technology Division, and offers you the opportunity to make a significant impact on technology risk governance across multiple business entities. You will be at the heart of ensuring that risk assessment processes are robust, transparent, and aligned with both internal standards and regulatory expectations. MUFG is renowned for its commitment to nurturing talent, providing flexible working opportunities, and fostering a supportive environment where your expertise in risk management will be valued and developed. If you are looking for a role that combines responsibility, influence, and professional growth within a collaborative team, this is your chance to join an organisation that truly invests in its people. Join a global leader in financial services with a strong reputation for integrity, innovation, and inclusive culture, offering you access to world-class training and development programmes. Play a key role in shaping technology risk governance by managing end-to-end system risk assessments across diverse business applications and platforms, ensuring compliance and operational resilience. Benefit from flexible working arrangements, generous pension contributions, and ongoing support from knowledgeable colleagues who value your interpersonal skills and commitment to excellence. What you'll do: As an Assistant Vice President IT Risk Assessment Manager at MUFG in London, you will play a central role in overseeing the annual system risk assessment process across all relevant business applications and technology platforms. Your day-to-day activities will involve collaborating with stakeholders at every level, from Business Owners to Head Office, ensuring that risks are identified accurately and managed effectively. You will be responsible for reviewing evidence provided by various teams to ensure it meets stringent standards of reliability and sufficiency. By preparing detailed reports for senior management and regulatory bodies alike, you will help drive transparency in decision-making. Facilitating workshops or cross-functional reviews may also form part of your remit as you work together with colleagues to test assumptions and validate positions. Success in this role requires meticulous attention to detail when evaluating evidence quality; proactive monitoring of remediation actions; diligent documentation of governance decisions; and continuous improvement of tools and workflows used throughout the risk assessment lifecycle. Your ability to coach stakeholders on best practices will further enhance MUFG's commitment to excellence in technology risk management. Manage the annual system risk assessment process across business applications, technology platforms, infrastructure, and supporting processes for the designated Technology Department. Collaborate closely with Business Owners, System Owners, and Head Office (Japan) to ensure efficient governance of the risk assessment process while maintaining clear communication channels. Identify inherent and residual risks, control gaps, dependencies, and potential business impacts related to confidentiality, integrity, availability, compliance, and operational resilience. Review evidence submitted by first-line teams, control owners, and delivery teams to confirm that risks, controls, and mitigations are supported by reliable documentation. Evaluate the completeness, quality, and traceability of evidence used to support control design effectiveness and remediation progress. Provide independent judgement on whether evidence is adequate to close findings or reduce risk exposure in line with governance decisions expected at VP level. Facilitate risk workshops, interviews, and cross-functional reviews as needed to gather information and validate risk positions. Prepare comprehensive risk summaries, heat maps, dashboards, and management reports for senior stakeholders including committees and audit or regulatory review. Support governance forums by documenting decisions, actions, exceptions, and risk acceptances while tracking them through to completion. Monitor remediation actions and risk treatment plans; escalate delays or unresolved issues where material exposure exists. What you bring: In the Assistant Vice President IT Risk Assessment Manager position at MUFG you will bring extensive experience gained from roles focused on technology risk management or information security within complex environments. Proven experience in risk management or related fields such as operational risk, technology risk, information security or controls assurance within large organisations. Strong understanding of system risk assessment techniques including control evaluation methods, evidence review processes and planning for effective risk treatment. Experience working with recognised frameworks such as ISO 27001, NIST, COBIT or SOC; familiarity with equivalent governance standards is highly desirable. Ability to assess complex information objectively while constructively challenging assumptions; making balanced decisions based on thorough evidence analysis. Excellent stakeholder management skills enabling you to influence outcomes at all levels through clear communication and co-operative engagement. Outstanding written and verbal communication skills allowing you to present technical concepts clearly to non-technical audiences including senior executives. Highly developed analytical skills combined with exceptional organisational abilities; meticulous documentation practices ensure accuracy throughout all reporting activities. Experience preparing committee papers or governance packs; maintaining audit-ready documentation is expected at VP level within MUFG. Comfortable managing multiple assessments simultaneously under tight deadlines; adept at prioritising tasks within a fast-paced environment without compromising quality. Familiarity with ServiceNow or OpenPages applications enhances your ability to streamline workflow processes. What sets this company apart: MUFG stands out as one of the world's leading financial institutions with a rich heritage rooted in trustworthiness and ethical conduct. The company's London office offers an environment where employees are encouraged to grow professionally through access to comprehensive training programmes tailored for personal development. Flexible working opportunities allow you to balance career ambitions with life outside work, a testament to MUFG's commitment towards employee wellbeing. Generous pension contributions reflect their investment in your long-term future while supportive leadership ensures that every team member feels valued regardless of background or experience level. The organisation actively promotes inclusivity by welcoming under-represented groups into its workforce; fostering a sense of belonging through communal values shared across departments. At MUFG you can expect not only challenging assignments but also genuine support from knowledgeable colleagues who appreciate your dedication towards achieving collective goals. Their focus on continuous improvement means that new ideas are welcomed, making it possible for you to contribute meaningfully towards shaping best practices within technology risk management. What's next: If you are ready to take the next step in your career journey with MUFG as an Assistant Vice President IT Risk Assessment Manager, where your expertise will be celebrated - apply now!Apply today by clicking on the link provided.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

Senior Technical Product Manager, Observability London About Nscale Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do. About the role Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Deployments, you own the tooling that turns a signed contract into live GPU capacity: automating LLD generation from HLD, predicting delivery risk before it becomes a slip, and standardising how every deployment is planned and executed. You partner daily with Design Engineering, Project Controls, Deployment PMs, Data Centre Operations, and Fleet Software to replace spreadsheets, Visio diagrams, and tribal knowledge with a control plane that makes on time, on spec delivery the default. You own a major product area and drive multi quarter initiatives that move design cycle time, schedule adherence, and time to RFS across our global fleet. Senior Technical Product Manager, Deployment Tooling 1 What you'll be doing Own the roadmap for Nscale's deployment tooling: automated design generation, a predictive delivery control tower, and a standardised deployment blueprint. With Design Engineering, build systems that auto generate LLD artifacts - Floor Layout, DH Layout, Rack Elevation, BE & FE Network Design, Cable Tray Layout - from HLD inputs. With Project Controls, build a control tower that models milestone need by dates relative to material docking and flags planned vs actual slips on design completion, PO placement, and RFS DC readiness via RAG indicators. With Deployment PMs, build the blueprint that auto generates on contract signing, encodes task sequencing and dependencies, and lets PMs manage exceptions instead of rebuilding plans per site. Shadow design reviews, deployment stand ups, and site bring ups to turn recurring manual effort and handoff friction into platform capabilities. Define and drive the metrics that matter: design cycle time, schedule adherence, time to RFS, on time milestone %, rework rate, forecast accuracy. Partner with engineering on architecture across DCIM, network design, provisioning, ERP/PO, and scheduling integrations. Turn slip reviews and post deployment retros into product commitments so the same class of delay doesn't recur. Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team. What you need 5-8 years in product management, with a track record owning significant areas in infrastructure, platform, project controls, or operations facing products. Strong technical fluency: you can lead architecture and trade off discussions across design automation, workflow/orchestration engines, and DCIM/network/ERP integrations Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows. A record of moving ambiguous operational problems to shipped outcomes that measurably improve predictability, cycle time, or standardisation. Excellent written and verbal communication across engineers, operators, and executives. Nice to haves Degree in CS or engineering, or prior experience as an engineer, design engineer, or project controls practitioner. Hands on background in data centre deployment, bare metal provisioning, network design automation, or capital project delivery. DCIM and design tooling: Sunbird, Nlyte, Hyperview, Device42, NetBox, Nautobot, RackTables, or openDCIM - especially for auto generating rack elevations, floor layouts, and cable/tray docs. Network fabric automation: Juniper Apstra / Data Center Director, Cisco NSO, Arista CloudVision, or in house HLD LLD stacks. Bare metal provisioning: OpenStack Ironic, MAAS, Tinkerbell, or similar. Project controls and control tower tooling: Oracle Primavera P6 / Cloud / Unifier, Microsoft Project, Smartsheet, or purpose built delivery control towers. ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice. Observability: Grafana, Prometheus, or Datadog - ideally with KPIs and dashboards for delivery programs. Familiarity with GPU / accelerated compute, data centre operations, or hyperscaler style deployment at scale. Experience in high growth environments where the product is being built alongside the fleet. Join Nscale as we build a world class AI cloud platform. If you're excited about owning the software that turns contracts into live GPU capacity, we'd love to hear from you! At Nscale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.