Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
18/06/2026
Contractor
Help Desk Analyst 3 Month rolling contract Inside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk to the business. Providing desk-side assistance for "line of business" applications, core device support and operating systems, specifically; desktops, laptops, Apple Mac and the corporate software stack including business applications. Main Responsibilities The role is an Onsite, and is a shift-based role - This includes early shifts (starting at 7am), Late Shifts (Finishing at 10pm) and Weekend shifts. Role is First Line Support within the End User Technology team (Handling Support queries that come in via Phone call, Email and ServiceNow Chat) If you are not able to resolve this at 'First point of contact' then support tickets would be escalated to Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating in a flexible mode - being able to seamlessly switch between a telephone/desk-side role as and when required Agreeing work priority levels with the customer to ensure customer expectations are managed and the ticket reflects the risk & impact accordingly. Investigating incidents where possible either remotely or desk-side, leaning on an agreed toolset to logon to the customer's machine to perform troubleshooting. Correctly routing a ticket to the appropriate team who is able to resolve the incident if first line knowledge or access is not sufficient. Dealing with and communicating escalations accordingly. Seeking knowledge missing where appropriate, documenting and disseminating the knowledge accordingly. Undertaking agreed proactive works which are agreed to maintain our systems thus avoiding tickets being raised by staying "one step ahead". Maintaining and growing relationships across immediate team and wider IT teams to ensure collaborative approach to resolve customer requests as soon as possible. Ensure that Information Security considerations and controls are in place which adhere to the Information Security/Computer Policy. Align to the threat response procedures defined by the IT Security Team owned by IT Helpdesk Team Lead Ensuring customer satisfaction levels are maintained and improved where possible. Ensuring a personable desk-side manner with the ability to put users at ease. Recognising and adhering to change management processes to protect production environment. Manage liaison with suppliers (including internal) to ensure fixes are delivered in a timely fashion
About Realty IncomeRealty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.As part of this growth story, you will work with the latest technology to improve our current processes. This opportunity will empower your career, allowing you to take on additional responsibility and challenges, whilst developing and broadening your experience and technical skillsets; with dynamic opportunities for career growth as the company expands.Position Overview:Reporting to the Associate Director of European IT, the Senior IT Service Desk Analyst provides end user support while playing a key role across the Infrastructure and IT Operations functions. The role supports end users, maintains workstations, installs and supports hardware and software, delivers user training, and ensures accurate documentation and ticket management within ServiceNow.The role is responsible for software and hardware asset management and lifecycle planning, task automation using endpoint management, configuration, and scripting tools, and the administration of user accounts, groups, and licensing across enterprise identity and productivity platforms. This includes mobile device configuration and management, supporting vulnerability and patch management activities by coordinating remediation, tracking compliance, and ensuring timely updates in line with IT and Security policies.This is an office based role, Monday to Friday, with working hours of 10:00am - 7:00pm (UK time) to support collaboration with US teams and ensure effective ticket handover, escalation, and operational continuity across time zones.Key Responsibilities:Work globally with the IT Service Desk team to respond to and resolve tickets in accordance with the company's SLAs.Provide primary support to end-users, maintain regular communication throughout the ticket lifecycle, and document resolutions through ServiceNow.Provide effective IT support, including out-of-hours support in critical incidents and participation in on-call support.Troubleshoot hardware and software issues both remotely and in person.Work with third-party vendors as necessary to provide a technical resolution - Liaise with 3rd parties, i.e. vendors. Manage the company's mobile phone devices.Collaborate with People Success to streamline employee transitions, including efficient onboarding, IT setup, credentialing, and secure offboarding processes.Assist with the standard installation of our corporate operating systems. Ensure successful deployment of laptops, both remote and physical.Work within the security and compliance requirements guidelines, including GDPR and CPRA.Proactively identify and address technical issues with the IT team.Create, update, and maintain IT end-user documentation in Confluence.Maintain asset inventory, including regular physical stock checks.Perform IT storage room maintenance, which consists of recycling hardware and ensuring the disposal of redundant equipment according to current EU directives/guidelines.Stay current with the industry to evaluate and propose new technologies as required.Manage the IT onboarding and offboarding of employees.Infrastructure & Operations Key Responsibilities:Support vulnerability and patch management, working closely with the Information Security team to remediate findings using centrally managed security and endpoint management platforms, ensuring compliance with security policies and SLAs.Monitor and respond to network security events, collaborating with the Information Security team to investigate and remediate incidents.Manage Windows endpoints through MDM solutions globally via centralised management platforms.Use PowerShell to execute scripts supporting Windows servers and desktops.Support business operational systems, including Azure and Office 365, covering user administration, Exchange mailboxes and distribution lists, and application assignments.Support vendors use of virtual desktop environments, including onboarding, access configuration, ongoing support, and troubleshooting.Manage company mobile phone devices using enterprise mobile device management platforms, including provisioning, configuration, and lifecycle management.Act as a local technical point of contact for infrastructure and network activities, working closely with US Infrastructure and Network teams to support day to day operations, escalation, and cross region coordination.Assist with network infrastructure operations, including troubleshooting connectivity issues, supporting network optimisation initiatives, and validating changes in collaboration with Infrastructure and Operations teams.Maintain network and infrastructure documentation, ensuring configurations, changes, and operational procedures are accurately captured and kept up to date.Support office relocations and office fit out activities, including IT planning, vendor coordination, and on site support to ensure a successful go live.Assist with physical infrastructure and server room operations, including the installation, relocation, and decommissioning of servers and networking equipment.Support network hardware installations, including switches, firewalls, UPS systems, and structured cabling, ensuring alignment with security, resilience, and operational standards.Candidate RequirementsKnowledge, Skills, and AbilitiesMust have for the role:Suitable direct work experience in an Information Technology Service Desk customer-facing capacity working for an investment, professional or financial services company (or similar fast paced environment)While we do not set upper or lower limits of experience for any of our vacancies, candidates with at least 5+ years' IT Service Desk / Infrastructure experience are likely to have the right level of knowledge and experience for this role; strong candidates outside of this range will be considered.Essential demonstratable experience / knowledge of:Microsoft Windows and Office applications. Experience administering and troubleshooting Apple iOS mobile devices.Windows server operating systems and desktops.TCP/IP networking and technologies: DNS, DHCP, LANs, VLANs, VPNs, and Wi-Fi.Implementing and troubleshooting enterprise identity, messaging, and endpoint management platforms within a Microsoft ecosystem.IT ticketing systems, such as ServiceNow, Jira, or Zendesk.SSO technologies.Mobile Device Management (MDM) solutions.Experience with AV conferencing solutions such as MS Teams Room.Experience with enterprise identity and IT service management platforms preferredCritical thinking and problem-solving skills to provide the best support experience.Excellent time management skills; ability to work in a dynamic office environment.Ability to independently manage and prioritise workload and tasks.Ability to work effectively as part of a team while also being able to take initiative independently.Excellent verbal and written communication and presentation skills.Strong focus on customer service and user experience.Office based Monday - Friday with working hours of 10:00am - 7:00pm (UK time)Very occasional travel to overseas officesDesirable but not essential:Bachelor's degree in Computer Science, Information Systems preferred, or equivalent work experience.A+ Networking certification (preferred) role is subject to enhanced compliance and disclosure requirements consistent with those of a financial services organization.Our Mission & ValuesFor more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions, creating a lasting positive impact on communities.Realty Income is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background.
17/06/2026
Full time
About Realty IncomeRealty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company" and have a mission to deliver stockholders dependable monthly dividends that grow over time. Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James's Square.The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury's in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.As part of this growth story, you will work with the latest technology to improve our current processes. This opportunity will empower your career, allowing you to take on additional responsibility and challenges, whilst developing and broadening your experience and technical skillsets; with dynamic opportunities for career growth as the company expands.Position Overview:Reporting to the Associate Director of European IT, the Senior IT Service Desk Analyst provides end user support while playing a key role across the Infrastructure and IT Operations functions. The role supports end users, maintains workstations, installs and supports hardware and software, delivers user training, and ensures accurate documentation and ticket management within ServiceNow.The role is responsible for software and hardware asset management and lifecycle planning, task automation using endpoint management, configuration, and scripting tools, and the administration of user accounts, groups, and licensing across enterprise identity and productivity platforms. This includes mobile device configuration and management, supporting vulnerability and patch management activities by coordinating remediation, tracking compliance, and ensuring timely updates in line with IT and Security policies.This is an office based role, Monday to Friday, with working hours of 10:00am - 7:00pm (UK time) to support collaboration with US teams and ensure effective ticket handover, escalation, and operational continuity across time zones.Key Responsibilities:Work globally with the IT Service Desk team to respond to and resolve tickets in accordance with the company's SLAs.Provide primary support to end-users, maintain regular communication throughout the ticket lifecycle, and document resolutions through ServiceNow.Provide effective IT support, including out-of-hours support in critical incidents and participation in on-call support.Troubleshoot hardware and software issues both remotely and in person.Work with third-party vendors as necessary to provide a technical resolution - Liaise with 3rd parties, i.e. vendors. Manage the company's mobile phone devices.Collaborate with People Success to streamline employee transitions, including efficient onboarding, IT setup, credentialing, and secure offboarding processes.Assist with the standard installation of our corporate operating systems. Ensure successful deployment of laptops, both remote and physical.Work within the security and compliance requirements guidelines, including GDPR and CPRA.Proactively identify and address technical issues with the IT team.Create, update, and maintain IT end-user documentation in Confluence.Maintain asset inventory, including regular physical stock checks.Perform IT storage room maintenance, which consists of recycling hardware and ensuring the disposal of redundant equipment according to current EU directives/guidelines.Stay current with the industry to evaluate and propose new technologies as required.Manage the IT onboarding and offboarding of employees.Infrastructure & Operations Key Responsibilities:Support vulnerability and patch management, working closely with the Information Security team to remediate findings using centrally managed security and endpoint management platforms, ensuring compliance with security policies and SLAs.Monitor and respond to network security events, collaborating with the Information Security team to investigate and remediate incidents.Manage Windows endpoints through MDM solutions globally via centralised management platforms.Use PowerShell to execute scripts supporting Windows servers and desktops.Support business operational systems, including Azure and Office 365, covering user administration, Exchange mailboxes and distribution lists, and application assignments.Support vendors use of virtual desktop environments, including onboarding, access configuration, ongoing support, and troubleshooting.Manage company mobile phone devices using enterprise mobile device management platforms, including provisioning, configuration, and lifecycle management.Act as a local technical point of contact for infrastructure and network activities, working closely with US Infrastructure and Network teams to support day to day operations, escalation, and cross region coordination.Assist with network infrastructure operations, including troubleshooting connectivity issues, supporting network optimisation initiatives, and validating changes in collaboration with Infrastructure and Operations teams.Maintain network and infrastructure documentation, ensuring configurations, changes, and operational procedures are accurately captured and kept up to date.Support office relocations and office fit out activities, including IT planning, vendor coordination, and on site support to ensure a successful go live.Assist with physical infrastructure and server room operations, including the installation, relocation, and decommissioning of servers and networking equipment.Support network hardware installations, including switches, firewalls, UPS systems, and structured cabling, ensuring alignment with security, resilience, and operational standards.Candidate RequirementsKnowledge, Skills, and AbilitiesMust have for the role:Suitable direct work experience in an Information Technology Service Desk customer-facing capacity working for an investment, professional or financial services company (or similar fast paced environment)While we do not set upper or lower limits of experience for any of our vacancies, candidates with at least 5+ years' IT Service Desk / Infrastructure experience are likely to have the right level of knowledge and experience for this role; strong candidates outside of this range will be considered.Essential demonstratable experience / knowledge of:Microsoft Windows and Office applications. Experience administering and troubleshooting Apple iOS mobile devices.Windows server operating systems and desktops.TCP/IP networking and technologies: DNS, DHCP, LANs, VLANs, VPNs, and Wi-Fi.Implementing and troubleshooting enterprise identity, messaging, and endpoint management platforms within a Microsoft ecosystem.IT ticketing systems, such as ServiceNow, Jira, or Zendesk.SSO technologies.Mobile Device Management (MDM) solutions.Experience with AV conferencing solutions such as MS Teams Room.Experience with enterprise identity and IT service management platforms preferredCritical thinking and problem-solving skills to provide the best support experience.Excellent time management skills; ability to work in a dynamic office environment.Ability to independently manage and prioritise workload and tasks.Ability to work effectively as part of a team while also being able to take initiative independently.Excellent verbal and written communication and presentation skills.Strong focus on customer service and user experience.Office based Monday - Friday with working hours of 10:00am - 7:00pm (UK time)Very occasional travel to overseas officesDesirable but not essential:Bachelor's degree in Computer Science, Information Systems preferred, or equivalent work experience.A+ Networking certification (preferred) role is subject to enhanced compliance and disclosure requirements consistent with those of a financial services organization.Our Mission & ValuesFor more than 50 years, Realty Income has been guided by our mission to invest in people and places to deliver dependable monthly dividends that increase over time. We do this by nurturing long-term, meaningful relationships that enable people to achieve a better financial outlook. We understand that when individuals succeed financially, they are able to provide for their families, support local businesses and pursue their greatest ambitions, creating a lasting positive impact on communities.Realty Income is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background.
A leading retail bank in London is seeking a Helpdesk and Desktop Support Analyst to provide user support, including desktop and peripheral hardware support. Responsibilities include managing remote branch support, conducting root cause analysis, and assisting banking staff. Candidates should have 4-5 years of experience, particularly in financial services, with strong technical skills in Microsoft operating systems and networking. The role involves being in-office three days a week, with a salary range of £40K - £55K plus benefits.
16/06/2026
Full time
A leading retail bank in London is seeking a Helpdesk and Desktop Support Analyst to provide user support, including desktop and peripheral hardware support. Responsibilities include managing remote branch support, conducting root cause analysis, and assisting banking staff. Candidates should have 4-5 years of experience, particularly in financial services, with strong technical skills in Microsoft operating systems and networking. The role involves being in-office three days a week, with a salary range of £40K - £55K plus benefits.
The Role IT Service Delivery Analyst: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work. Responsibilities Primary IT point of contact for local offices, gather user feedback and understand regional IT needs. Work with vendors to procure equipment; use Autopilot to image laptops. Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base. Diagnose and resolve hardware, software, operating system, network and application issues. Manage local and regional office IT support including moves and changes for smooth operations. Travel domestically and internationally as required. Support onboarding for mergers and acquisitions; ensure seamless integration. Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff. Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience. Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches. Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates. Ensure adherence to IT policies, procedures, and security standards. Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. 3+ years of IT support experience, including at least 2 years in Level 2 support or similar. Strong troubleshooting skills across Windows and macOS. Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools. Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges. Strong collaboration and communication skills; build working relationships across functions. Demonstrated ownership, initiative, and accountability delivering timely, high-quality support. Adaptability and willingness to learn new tools, technologies, support methods. Full time hybrid work model, 4 days in office. Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency working with AI technologies. Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune). Equal Opportunity Employment Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.
16/06/2026
Full time
The Role IT Service Delivery Analyst: Initially support IT needs in London office, expand to other European offices. Acts as advocate for Heidrick users, ensuring efficient and productive work. Responsibilities Primary IT point of contact for local offices, gather user feedback and understand regional IT needs. Work with vendors to procure equipment; use Autopilot to image laptops. Document all interactions, updates, and resolutions accurately in ticketing system; maintain knowledge base. Diagnose and resolve hardware, software, operating system, network and application issues. Manage local and regional office IT support including moves and changes for smooth operations. Travel domestically and internationally as required. Support onboarding for mergers and acquisitions; ensure seamless integration. Handle escalations from Helpdesk and requests from other IT Service Delivery Analysts and internal staff. Act as liaison between end-users and engineering/infrastructure teams; prioritize user experience. Assist in deploying, configuring, and maintaining IT assets and applications, including software installations, upgrades, patches. Participate in IT projects (hardware rollouts, software deployments, office relocations); track progress and communicate updates. Ensure adherence to IT policies, procedures, and security standards. Required Qualifications Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. 3+ years of IT support experience, including at least 2 years in Level 2 support or similar. Strong troubleshooting skills across Windows and macOS. Experience with Active Directory, Office 365, cloud technologies, VPN, remote access tools. Ability to actively listen, clarify technical issues, and use data analysis to resolve challenges. Strong collaboration and communication skills; build working relationships across functions. Demonstrated ownership, initiative, and accountability delivering timely, high-quality support. Adaptability and willingness to learn new tools, technologies, support methods. Full time hybrid work model, 4 days in office. Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency working with AI technologies. Experience developing expertise in specialized areas: Windows & O365, Predictive Analytics, AI, Cloud, Security, macOS, or Deployment (SCCM/Intune). Equal Opportunity Employment Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status. We are committed to providing reasonable accommodations or adjustments during the recruitment process.
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
16/06/2026
Full time
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
IT Service Desk Analyst (Junior) Looking for an IT support role where you'll receive genuine training, gain exposure to modern technologies and build a long-term career within a professional services environment? We're recruiting a Junior Service Delivery Analyst to join a growing IT team based in Liverpool Street. This is a newly created position due to continued growth, offering the opportunity to work across both Service Desk and Deskside Support while receiving extensive training and development from experienced colleagues. Salary: £30,000 - £45,000 depending on experience Location: Liverpool Street, London Working Pattern: Hybrid, 3 days in the office and 2 days remote Industry: Legal or Professional Services experience required What's in it for you? Newly created role due to team growth Extensive training and ongoing development Exposure to both 1st and 2nd line support responsibilities Hybrid working model Modern Microsoft technology stack Opportunity to work closely with senior technical teams Clear progression opportunities within a supportive environment Collaborative and professional culture Key Responsibilities Provide 1st line Service Desk support to end users Deliver deskside support across the London office Act as an escalation point for more complex technical issues Troubleshoot hardware, software and user access issues Support laptops, desktops, mobile devices and printers Assist with Microsoft Teams, Zoom and WebEx conferencing Manage incidents and requests through ServiceNow Create and maintain technical documentation and knowledge articles Support technology deployments and project activities Work closely with infrastructure and application support teams Technologies You'll Work With Windows 11, Microsoft 365, Intune, OneDrive Azure and Azure Virtual Desktop Microsoft Copilot ServiceNow VPN technologies Adobe Acrobat iManage What We're Looking For Experience within a legal or professional services environment Previous IT support experience across Service Desk or Deskside Support Strong customer service and communication skills Excellent troubleshooting abilities Enthusiastic and eager to learn Organised with strong attention to detail Comfortable working in a fast-paced professional environment Team-focused approach with a positive attitude If you're looking for a role where you'll be supported, trained and given the opportunity to develop your technical skills within a respected professional services organisation, we'd love to hear from you. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
16/06/2026
Full time
IT Service Desk Analyst (Junior) Looking for an IT support role where you'll receive genuine training, gain exposure to modern technologies and build a long-term career within a professional services environment? We're recruiting a Junior Service Delivery Analyst to join a growing IT team based in Liverpool Street. This is a newly created position due to continued growth, offering the opportunity to work across both Service Desk and Deskside Support while receiving extensive training and development from experienced colleagues. Salary: £30,000 - £45,000 depending on experience Location: Liverpool Street, London Working Pattern: Hybrid, 3 days in the office and 2 days remote Industry: Legal or Professional Services experience required What's in it for you? Newly created role due to team growth Extensive training and ongoing development Exposure to both 1st and 2nd line support responsibilities Hybrid working model Modern Microsoft technology stack Opportunity to work closely with senior technical teams Clear progression opportunities within a supportive environment Collaborative and professional culture Key Responsibilities Provide 1st line Service Desk support to end users Deliver deskside support across the London office Act as an escalation point for more complex technical issues Troubleshoot hardware, software and user access issues Support laptops, desktops, mobile devices and printers Assist with Microsoft Teams, Zoom and WebEx conferencing Manage incidents and requests through ServiceNow Create and maintain technical documentation and knowledge articles Support technology deployments and project activities Work closely with infrastructure and application support teams Technologies You'll Work With Windows 11, Microsoft 365, Intune, OneDrive Azure and Azure Virtual Desktop Microsoft Copilot ServiceNow VPN technologies Adobe Acrobat iManage What We're Looking For Experience within a legal or professional services environment Previous IT support experience across Service Desk or Deskside Support Strong customer service and communication skills Excellent troubleshooting abilities Enthusiastic and eager to learn Organised with strong attention to detail Comfortable working in a fast-paced professional environment Team-focused approach with a positive attitude If you're looking for a role where you'll be supported, trained and given the opportunity to develop your technical skills within a respected professional services organisation, we'd love to hear from you. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
15/06/2026
Full time
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
This is an excellent opportunity for someone with a blend of Business Analysis, Application Support and Python/SQL development skills who enjoys working closely with both business stakeholders and technical teams. My client, a well-established international bank based in London, is looking for a Technical Business Analyst to join its Fintech team. This role would suit candidates from Technical BA, Application Support Analyst, Systems Analyst, Data Analyst or Junior Developer backgrounds who are looking to further develop their career within a banking environment. Job Title: Technical Business Analyst Location: London Salary: £55,000 £60,000 + Benefits Job Type: FTC 12 Month Key Responsibilities Gather and analyse business requirements and translate them into technical specifications. Conduct impact assessments, workflow analysis and solution design activities. Act as the key liaison between business users, developers and infrastructure teams. Develop Python scripts and small automation tools to improve operational efficiency and reduce manual workload. Perform SQL-based data analysis and support testing activities. Troubleshoot application and software issues and provide technical support to users. Participate in system releases, implementation projects and change initiatives. Work closely with Infrastructure, Network and Desktop Support teams to deliver end-to-end solutions. Requirements 3-6 years' experience in a Technical BA, Application Support, Systems Analyst or similar role. Strong Python scripting and SQL skills. Experience gathering business requirements and producing technical documentation. Comfortable working with databases, APIs and software testing. Strong troubleshooting and problem-solving abilities. Previous experience within banking or financial services would be highly advantageous. Excellent communication and stakeholder management skills.
15/06/2026
Full time
This is an excellent opportunity for someone with a blend of Business Analysis, Application Support and Python/SQL development skills who enjoys working closely with both business stakeholders and technical teams. My client, a well-established international bank based in London, is looking for a Technical Business Analyst to join its Fintech team. This role would suit candidates from Technical BA, Application Support Analyst, Systems Analyst, Data Analyst or Junior Developer backgrounds who are looking to further develop their career within a banking environment. Job Title: Technical Business Analyst Location: London Salary: £55,000 £60,000 + Benefits Job Type: FTC 12 Month Key Responsibilities Gather and analyse business requirements and translate them into technical specifications. Conduct impact assessments, workflow analysis and solution design activities. Act as the key liaison between business users, developers and infrastructure teams. Develop Python scripts and small automation tools to improve operational efficiency and reduce manual workload. Perform SQL-based data analysis and support testing activities. Troubleshoot application and software issues and provide technical support to users. Participate in system releases, implementation projects and change initiatives. Work closely with Infrastructure, Network and Desktop Support teams to deliver end-to-end solutions. Requirements 3-6 years' experience in a Technical BA, Application Support, Systems Analyst or similar role. Strong Python scripting and SQL skills. Experience gathering business requirements and producing technical documentation. Comfortable working with databases, APIs and software testing. Strong troubleshooting and problem-solving abilities. Previous experience within banking or financial services would be highly advantageous. Excellent communication and stakeholder management skills.
The role will be responsible for supporting a large base of UK-wide users. The role holder will have a minimum of 18 months experience in a similar position, is expected to be highly pro active, have a good all round knowledge of IT software, hardware and be able to communicate with a wide range of users at all levels. You will be required to use your initiative, research, and problem solving skills to resolve issues and create written knowledge base articles where required. The position requires a good grounding in IT systems and requires the ability to adapt to innovative technologies, learn new procedures, determine the root cause of issues, and come up with both tactical and strategic solutions. This role sits within the London IT Service Desk team, which consists of one Senior Analyst and two Analysts (including this position). It forms part of a wider IT Service Desk function of seven, made up of three Senior Analysts and four Analysts, with a presence in Manchester and Leeds. Across all locations, the team works collaboratively to provide remote support to the wider Leigh Day network. The team is well established, collaborative, and supportive, with a strong culture of helping one another and sharing knowledge. This creates an environment where individuals are encouraged to grow, contribute meaningfully, and take real ownership of their work within a trusted and high performing team. We offer a flexible working pattern for our IT Service Desk team. Typically, this consists of two days in the office and three days working from home, with one week in three requiring three days in the office. The IT team is also eligible for our "working elsewhere" policy, which allows up to two weeks of remote working per year for employees who have successfully passed probation. However, the successful candidate will be expected to spend more time in the office initially to support onboarding and gain familiarity with our systems and environment. The successful candidate will have the opportunity, following the successful completion of their probation period, to opt into participation in the firm's out-of hours IT support service, which is entirely voluntary and attracts additional remuneration. What you'll bring Technical Minimum 18 months experience in a similar role. A good understanding and working knowledge of Microsoft solutions, including - but not limited to - Active Directory, Exchange Online Mailbox administration, Microsoft 365 applications and technologies and NTFS share permissions. A good understanding of supporting users within Citrix environments. Familiarity with the following hardware and software technologies or platforms: Platforms Citrix DaaS Windows 10/11 Strong Microsoft Stack - Office 365, Intune, Exchange Online, Teams Dell Laptops Mimecast MS Surface Hubs Networking - basic understanding of LAN/WAN, DHCP/DN Personal Excellent customer service skills with a strong desire to help people. A keen eye with attention to detail. Self motivation essential as will involve hybrid working. Knowledge of Mac OS X desktop would be beneficial. AV solutions, including Crestron. ITIL Certification (Foundation or Higher). Cisco switches. BigHand Digital Dictation. Relevant experience in the legal sector / professional services is preferred but not essential. Previous experience of Document Management Systems an advantage. Disclaimer The role requires a flexible approach to working patterns due to its hybrid nature. This may include early or late starts, both from home and in the office, as well as occasional evening and weekend work to support system maintenance, upgrades, and wider business needs. Hybrid working (typically 2-3 days from home for a full time worker) 29 days annual leave (excluding public holidays) Enhanced pension contributions Life assurance 4 x salary Cycle to Work scheme Discounted gym membership Enhanced maternity & paternity pay Electric car scheme Commitment to equality, diversity, and inclusion Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities. We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.
14/06/2026
Full time
The role will be responsible for supporting a large base of UK-wide users. The role holder will have a minimum of 18 months experience in a similar position, is expected to be highly pro active, have a good all round knowledge of IT software, hardware and be able to communicate with a wide range of users at all levels. You will be required to use your initiative, research, and problem solving skills to resolve issues and create written knowledge base articles where required. The position requires a good grounding in IT systems and requires the ability to adapt to innovative technologies, learn new procedures, determine the root cause of issues, and come up with both tactical and strategic solutions. This role sits within the London IT Service Desk team, which consists of one Senior Analyst and two Analysts (including this position). It forms part of a wider IT Service Desk function of seven, made up of three Senior Analysts and four Analysts, with a presence in Manchester and Leeds. Across all locations, the team works collaboratively to provide remote support to the wider Leigh Day network. The team is well established, collaborative, and supportive, with a strong culture of helping one another and sharing knowledge. This creates an environment where individuals are encouraged to grow, contribute meaningfully, and take real ownership of their work within a trusted and high performing team. We offer a flexible working pattern for our IT Service Desk team. Typically, this consists of two days in the office and three days working from home, with one week in three requiring three days in the office. The IT team is also eligible for our "working elsewhere" policy, which allows up to two weeks of remote working per year for employees who have successfully passed probation. However, the successful candidate will be expected to spend more time in the office initially to support onboarding and gain familiarity with our systems and environment. The successful candidate will have the opportunity, following the successful completion of their probation period, to opt into participation in the firm's out-of hours IT support service, which is entirely voluntary and attracts additional remuneration. What you'll bring Technical Minimum 18 months experience in a similar role. A good understanding and working knowledge of Microsoft solutions, including - but not limited to - Active Directory, Exchange Online Mailbox administration, Microsoft 365 applications and technologies and NTFS share permissions. A good understanding of supporting users within Citrix environments. Familiarity with the following hardware and software technologies or platforms: Platforms Citrix DaaS Windows 10/11 Strong Microsoft Stack - Office 365, Intune, Exchange Online, Teams Dell Laptops Mimecast MS Surface Hubs Networking - basic understanding of LAN/WAN, DHCP/DN Personal Excellent customer service skills with a strong desire to help people. A keen eye with attention to detail. Self motivation essential as will involve hybrid working. Knowledge of Mac OS X desktop would be beneficial. AV solutions, including Crestron. ITIL Certification (Foundation or Higher). Cisco switches. BigHand Digital Dictation. Relevant experience in the legal sector / professional services is preferred but not essential. Previous experience of Document Management Systems an advantage. Disclaimer The role requires a flexible approach to working patterns due to its hybrid nature. This may include early or late starts, both from home and in the office, as well as occasional evening and weekend work to support system maintenance, upgrades, and wider business needs. Hybrid working (typically 2-3 days from home for a full time worker) 29 days annual leave (excluding public holidays) Enhanced pension contributions Life assurance 4 x salary Cycle to Work scheme Discounted gym membership Enhanced maternity & paternity pay Electric car scheme Commitment to equality, diversity, and inclusion Leigh Day is committed to the principles of equality, diversity, and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities. We welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. Please let us know if you would like to discuss any reasonable adjustments at any stage of the application or recruitment process. There is an option to detail this on your application form, however, please just get in touch should you wish to discuss this prior to formally submitting an application. Please note all conversations or disclosures are treated in the strictest confidence.
Grimshaw is an award winning, prestigious Architectural practice, boasting a body of works including the Elizabeth Line, London Bridge Station and the Parramatta Aquatic Centre in Sydney Australia. We are seeking a talented & self driven individual to join our Information & Technology team as an "Endpoint Administrator" working within a solutions based department delivering best of breed technologies to our Architectural teams in a dynamic environment. The candidate will be forging relationships with staff gaining their trust in what is a very rewarding role, while developing your own technical skill levels for self progression. The role includes managing & evolving Grimshaw's modern workplace, virtual desktop Infrastructure, laptop estate, cloud based & hybrid cloud environment, securing our services and managing our application lifecycle in line with the business need. This person will be working closely with the Information & Technology Lead to deliver an outstanding service to our talented Architectural teams while acting as an escalation point to our 1st line support. What you'll do Manage and maintain laptops, virtual desktop infrastructure, mobile devices, and cloud print across our London. Paris & Dubai studios. Deploy software, OS upgrades, and configuration profiles - keeping services current and secure. Own Grimshaw's Virtual Desktop Infrastructure and gold images, working closely with Business Systems and Design Technology teams. Enforce endpoint security policies in line with our Cyber Essentials Plus certification. Automate repetitive tasks through scripting, freeing up time for the work that matters. Manage multi factor identity and authentication for all end users. Act as an escalation point for our Support Analysts and contribute to the wider IT strategy. Keep asset records accurate, tidy, and trustworthy. Collaborate with the Systems Administrator assisting in the implementation and upgrade of server based hardware when necessary What we're looking for We value relevant experience and aptitude over a precise checklist. If you meet most of the criteria below and are keen to grow into the rest, we encourage you to apply. 2-4 years of endpoint administration experience in a medium size organisation. Strong Windows 11 skills and solid grounding in Active Directory, Group Policy, DNS, and DHCP. Hands on experience with software deployment tools such as PDQ, Intune, or equivalent MDM solutions. Advanced M365 administration, including Microsoft Intune in a hybrid environment. AV/EPDR experience - WatchGuard configuration is a plus. Comfortable with TCP/IP and networking fundamentals. Clear communicator who can translate technical issues for non technical colleagues. Calm under pressure, self organised, and collaborative by nature. Desirable Experience Experience with OKTA or similar identity management platforms. Exposure to VDI, cloud, or hybrid cloud environments. ITIL qualification or strong SLA awareness. Familiarity with CAD applications A background in an architecture, design, or creative professional services firm. Our culture Grimshaw is a collaborative and open studio. We value curiosity, shared thinking, and people who take their work seriously. We invest in our team and welcome those who come from a range of professional backgrounds. Our commitment to inclusion We are committed to building a diverse team and actively encourage applications from individuals of all backgrounds and perspectives, including those underrepresented in the built environment. We offer a supportive environment and flexible working where possible. What we offer Salary of £40,000 - £50-000 Generous benefits
14/06/2026
Full time
Grimshaw is an award winning, prestigious Architectural practice, boasting a body of works including the Elizabeth Line, London Bridge Station and the Parramatta Aquatic Centre in Sydney Australia. We are seeking a talented & self driven individual to join our Information & Technology team as an "Endpoint Administrator" working within a solutions based department delivering best of breed technologies to our Architectural teams in a dynamic environment. The candidate will be forging relationships with staff gaining their trust in what is a very rewarding role, while developing your own technical skill levels for self progression. The role includes managing & evolving Grimshaw's modern workplace, virtual desktop Infrastructure, laptop estate, cloud based & hybrid cloud environment, securing our services and managing our application lifecycle in line with the business need. This person will be working closely with the Information & Technology Lead to deliver an outstanding service to our talented Architectural teams while acting as an escalation point to our 1st line support. What you'll do Manage and maintain laptops, virtual desktop infrastructure, mobile devices, and cloud print across our London. Paris & Dubai studios. Deploy software, OS upgrades, and configuration profiles - keeping services current and secure. Own Grimshaw's Virtual Desktop Infrastructure and gold images, working closely with Business Systems and Design Technology teams. Enforce endpoint security policies in line with our Cyber Essentials Plus certification. Automate repetitive tasks through scripting, freeing up time for the work that matters. Manage multi factor identity and authentication for all end users. Act as an escalation point for our Support Analysts and contribute to the wider IT strategy. Keep asset records accurate, tidy, and trustworthy. Collaborate with the Systems Administrator assisting in the implementation and upgrade of server based hardware when necessary What we're looking for We value relevant experience and aptitude over a precise checklist. If you meet most of the criteria below and are keen to grow into the rest, we encourage you to apply. 2-4 years of endpoint administration experience in a medium size organisation. Strong Windows 11 skills and solid grounding in Active Directory, Group Policy, DNS, and DHCP. Hands on experience with software deployment tools such as PDQ, Intune, or equivalent MDM solutions. Advanced M365 administration, including Microsoft Intune in a hybrid environment. AV/EPDR experience - WatchGuard configuration is a plus. Comfortable with TCP/IP and networking fundamentals. Clear communicator who can translate technical issues for non technical colleagues. Calm under pressure, self organised, and collaborative by nature. Desirable Experience Experience with OKTA or similar identity management platforms. Exposure to VDI, cloud, or hybrid cloud environments. ITIL qualification or strong SLA awareness. Familiarity with CAD applications A background in an architecture, design, or creative professional services firm. Our culture Grimshaw is a collaborative and open studio. We value curiosity, shared thinking, and people who take their work seriously. We invest in our team and welcome those who come from a range of professional backgrounds. Our commitment to inclusion We are committed to building a diverse team and actively encourage applications from individuals of all backgrounds and perspectives, including those underrepresented in the built environment. We offer a supportive environment and flexible working where possible. What we offer Salary of £40,000 - £50-000 Generous benefits
Who we are looking for:Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.Education & Preferred QualificationsA BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.3 years of progressively responsible & relevant (Fintech) experience.Experience in managing and supporting mission critical production software applications is required.Experience with SQL, MS SQL ServerProven ability to work in a mission-critical operations and production support environment.Experience or familiarity with servers and networks is preferred.Proven ability to partner with various internal departments to deliver superior customer service.Break down moderately complex processes into simple and reliable components.Experience with automation using scripting languages such as Python/ Perl and PowerShell.Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.Database software or IT technical experience.Charles River IMS or securities trading software experience is preferred.A background in portfolio management and trading system applications is preferred.Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.Strong written and verbal communication skills.Ability to manage multiple, simultaneous priorities.Proven organizational skills with attention to detail.Ability to achieve results without close supervision.Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.Strong analytical and problem-solving skills.Flexibility with schedule and ability to work beyond regular business hours for period off hours support.Role and Responsibilities:SME for the Client's Technical EnvironmentUser & Group administration/privileges ManagementConfiguration and testing of software changes and operational processes.Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.Interface/integration configuration and supportPatch Life Cycle ManagementChange Life Cycle ManagementAssistance in resolving escalated problems.Migration of changes and problem resolutions to production environmentsPerformance troubleshooting and working with internal teams.Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.Periodic Batch Review and OptimizationBusiness Continuity/Disaster Recovery assistanceWorking with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
14/06/2026
Full time
Who we are looking for:Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production.Education & Preferred QualificationsA BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.3 years of progressively responsible & relevant (Fintech) experience.Experience in managing and supporting mission critical production software applications is required.Experience with SQL, MS SQL ServerProven ability to work in a mission-critical operations and production support environment.Experience or familiarity with servers and networks is preferred.Proven ability to partner with various internal departments to deliver superior customer service.Break down moderately complex processes into simple and reliable components.Experience with automation using scripting languages such as Python/ Perl and PowerShell.Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.Database software or IT technical experience.Charles River IMS or securities trading software experience is preferred.A background in portfolio management and trading system applications is preferred.Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX.Strong written and verbal communication skills.Ability to manage multiple, simultaneous priorities.Proven organizational skills with attention to detail.Ability to achieve results without close supervision.Self-motivated with the ability to operate independently and has the strong desire to work as a member of a team.Demonstrated practical, hands-on, "can-do" approach, and the ability to work efficiently and creatively.Strong analytical and problem-solving skills.Flexibility with schedule and ability to work beyond regular business hours for period off hours support.Role and Responsibilities:SME for the Client's Technical EnvironmentUser & Group administration/privileges ManagementConfiguration and testing of software changes and operational processes.Develop and foster relations with Technical and Business teams to get a better understanding of their Business workflows and technologies used.Interface/integration configuration and supportPatch Life Cycle ManagementChange Life Cycle ManagementAssistance in resolving escalated problems.Migration of changes and problem resolutions to production environmentsPerformance troubleshooting and working with internal teams.Create JIRAs for the bugs and enhancements and escalate to Engineering teams & Product Management Team.Periodic Batch Review and OptimizationBusiness Continuity/Disaster Recovery assistanceWorking with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.Participation in the development and on-going refinement, enhancement, and continuous process improvement for the services.Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.About State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101995 The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role . click apply for full job details
14/06/2026
Full time
Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101995 The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.If you're interested in finding out more about this position, please contact the Recruitment Team. To apply for the role . click apply for full job details
This role is primarily based in our London HQ with regular travel to Slough and occasional travel to other European sites where needed. The IT Support Analyst will play a key onsite role at our London HQ, providing a highly visible, customer focused IT support service. Key Responsibilities Deliver excellent customer service and positively interact with users when supporting technical issues and requests via the Global Service Desk and onsite desk side visits. Provide support for common end user issues across desktops, laptops, mobile devices, Microsoft 365, meeting room AV technology, and general IT queries. Support common user requests such as password and MFA queries, laptop and peripheral issues, Outlook and Teams questions, mobile device support, and general "how do I?" requests. Take ownership of incidents and service requests from initial contact through to resolution, or through to appropriate escalation where required. Ensure users are kept informed with regular updates and clear communication throughout the lifecycle of their ticket. Accurately log, update, and maintain incidents and requests within the IT Service Management system. Support the monitoring and management of IT support queues, ensuring tickets are progressed, updated, and followed up appropriately. Work closely with the Application/Building Management System (BMS) Team and other resolver teams to coordinate and follow up on tickets where needed. Provide face to face support within the London HQ, alongside remote support where required. Travel regularly to Slough and occasionally to other European sites to provide onsite support where needed. Maintain a positive, proactive, and professional approach when supporting users across the business. Assist with IT operational administration, including equipment ordering, asset tracking, procurement support and other general team processes such as IT stock management. Core Behaviours & Mindset Approachable, professional, and comfortable working directly with users in a face to face environment. Patient, calm, and confident when supporting users with different levels of technical knowledge. Proactive and self motivated, with a willingness to take ownership and follow tasks through to completion. Positive and solutions focused when dealing with issues or challenges. Clear and reliable in communication, ensuring users are kept informed and supported throughout. Takes pride in resolving issues properly and maintaining a high standard of support. Keen to learn and develop technical skills within a supportive team environment. Reliable, organised and able to manage tasks carefully and consistently. Passionate about delivering excellent customer service and creating a positive user experience. Experience & Skills Experience delivering customer service in a professional environment. Exposure to IT support or a strong interest in developing a career in IT. An understanding of Windows operating systems and Microsoft 365 (Outlook, Teams, Office applications). Ability to prioritise and manage workload effectively. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team. Qualifications & Training Formal qualifications are not essential. Relevant IT training or certifications, such as CompTIA, Microsoft, or ITIL, would be beneficial but are not required. Working Environment Based primarily at our London HQ. Regular travel to Slough. Occasional travel to other European sites where required. Highly visible onsite role supporting a diverse user base. Customer facing role requiring strong communication, professionalism, and a positive service approach. Who This Role Would Suit This role would suit someone who enjoys working directly with people, takes pride in delivering a great service, and is looking to grow their IT skills in a supportive environment. Equal Opportunity Statement CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
13/06/2026
Full time
This role is primarily based in our London HQ with regular travel to Slough and occasional travel to other European sites where needed. The IT Support Analyst will play a key onsite role at our London HQ, providing a highly visible, customer focused IT support service. Key Responsibilities Deliver excellent customer service and positively interact with users when supporting technical issues and requests via the Global Service Desk and onsite desk side visits. Provide support for common end user issues across desktops, laptops, mobile devices, Microsoft 365, meeting room AV technology, and general IT queries. Support common user requests such as password and MFA queries, laptop and peripheral issues, Outlook and Teams questions, mobile device support, and general "how do I?" requests. Take ownership of incidents and service requests from initial contact through to resolution, or through to appropriate escalation where required. Ensure users are kept informed with regular updates and clear communication throughout the lifecycle of their ticket. Accurately log, update, and maintain incidents and requests within the IT Service Management system. Support the monitoring and management of IT support queues, ensuring tickets are progressed, updated, and followed up appropriately. Work closely with the Application/Building Management System (BMS) Team and other resolver teams to coordinate and follow up on tickets where needed. Provide face to face support within the London HQ, alongside remote support where required. Travel regularly to Slough and occasionally to other European sites to provide onsite support where needed. Maintain a positive, proactive, and professional approach when supporting users across the business. Assist with IT operational administration, including equipment ordering, asset tracking, procurement support and other general team processes such as IT stock management. Core Behaviours & Mindset Approachable, professional, and comfortable working directly with users in a face to face environment. Patient, calm, and confident when supporting users with different levels of technical knowledge. Proactive and self motivated, with a willingness to take ownership and follow tasks through to completion. Positive and solutions focused when dealing with issues or challenges. Clear and reliable in communication, ensuring users are kept informed and supported throughout. Takes pride in resolving issues properly and maintaining a high standard of support. Keen to learn and develop technical skills within a supportive team environment. Reliable, organised and able to manage tasks carefully and consistently. Passionate about delivering excellent customer service and creating a positive user experience. Experience & Skills Experience delivering customer service in a professional environment. Exposure to IT support or a strong interest in developing a career in IT. An understanding of Windows operating systems and Microsoft 365 (Outlook, Teams, Office applications). Ability to prioritise and manage workload effectively. Strong communication skills, both verbal and written. Ability to work independently as well as part of a team. Qualifications & Training Formal qualifications are not essential. Relevant IT training or certifications, such as CompTIA, Microsoft, or ITIL, would be beneficial but are not required. Working Environment Based primarily at our London HQ. Regular travel to Slough. Occasional travel to other European sites where required. Highly visible onsite role supporting a diverse user base. Customer facing role requiring strong communication, professionalism, and a positive service approach. Who This Role Would Suit This role would suit someone who enjoys working directly with people, takes pride in delivering a great service, and is looking to grow their IT skills in a supportive environment. Equal Opportunity Statement CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
13/06/2026
Full time
At HDR, we specialize in engineering, architecture, environmental and construction services. While we are most well-known for adding beauty and structure to communities through high-performance buildings and smart infrastructure, we provide much more than that. We create an unshakable foundation for progress because our multidisciplinary teams also include scientists, economists, builders, analysts and artists. That's why we believe diversity is our greatest strength. HDR is proud to be an equal opportunity workplace and an affirmative action employer. Watch Our Story: Primary Responsibilities Apply technology to address business needs and constraints. Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources. Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service. Participate in enterprise-wide IT projects and initiatives. Diagnose system hardware, software, and operator problems. Provide advanced troubleshooting on complicated IT issues. Provide support for software applications. Provide desk side training upon request for enterprise applications. Request hardware and software through the requisition system as directed by the supervisor. Provide hardware support, printer and printing support. Assist the IT Support team with inventory management of desktops, laptops, printers, and other personal hardware assets. Assist the IT Support team with software inventory where required. Provide local office coordination and communication of technical support topics/issues of interest. Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions. Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team. Perform other duties as needed. Required Qualifications Associate's degree in Computer Science/MIS-related area or equivalent work experience. 1+ years of experience in technical support of PC, networks and servers. Excellent working knowledge of personal computer and peripherals. Experience in systems operations and maintenance. Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Server. Working knowledge of Microsoft Office applications. Excellent client service, interpersonal and communication skills. Self starter able to handle multiple tasks and deadlines with minimal supervision. Preferred Qualifications Knowledge of MicroStation, AutoCAD, ProjectWise and/or GIS. This position may include travel. Why HDR At HDR, we know work isn't only about who you work for; it's also about what you do and how you do it. Led by the strength of our values and a culture shaped by employee ownership, we network with each other, build on each other's contributions, and collaborate together to make great things possible. When you join HDR, we give you license to do the same. We help you take charge of your career, giving you multiple growth opportunities along the way. At HDR, we are committed to the principles of employment equity. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
12/06/2026
Full time
IT Support Analyst Banking / Financial Services London (Hybrid - 3 days in office) Up to £45,000 + Bonus + Benefits A well established London based bank is seeking an IT Systems Engineer to join its close knit internal technology team. This is an excellent opportunity for a hands on IT professional who enjoys working across infrastructure, support, and projects. You'll play a key role in maintaining and improving core systems while providing high quality internal support. The Role Delivering 1st, 2nd and some 3rd line support across infrastructure and systems Supporting core banking and business applications Monitoring network performance and troubleshooting issues Managing backups and restores Supporting network and system upgrades Contributing to IT projects and continuous improvement initiatives Assisting with security controls and compliance in a regulated environment About You To be considered, you will have: Strong experience in desktop and end user support Solid knowledge of Active Directory, Domain Controllers and Group Policy Experience supporting business or financial applications Strong Microsoft Office / M365 support skills Windows Server administration experience Exposure to cyber security principles, endpoint protection, and security policy implementation
Smiths Group designs, manufactures and delivers smarter engineering solutions for mission critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering. We serve millions of people every year, to help create a safer, more efficient and better connected world, across four major global markets: Energy, General Industry, Security & Defence, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries. This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths. Design, build and deploy interactive Power BI dashboards and reports. Develop robust data models using star schema and dimensional modelling principles. Create and optimise DAX measures for performance and scalability. Deliver ETL processes across SAP, databases and other data sources. Gather and translate business requirements into analytical solutions. Ensure data accuracy, consistency and governance across reporting layers. Optimise report performance, including query tuning and dataset management. Work with large datasets using SQL and, ideally, Python. Support deployment pipelines and version control practices. Troubleshoot data and reporting issues to ensure timely resolution. Implement data validation, cleansing and reconciliation processes. Maintain and enhance existing Power BI assets in line with evolving business needs. Establish data quality checks and monitoring mechanisms. Use advanced Excel (Power Query, complex formulas, data modelling) to support reporting and automation. Qualifications Required Skills & Experience Significant experience in Data Analytics or BI development. Strong expertise in Power BI (Desktop & Service) and proficiency in DAX and Power Query (M). Strong SQL skills and experience with relational databases. Solid understanding of data modelling (Kimball / Star Schema). Hands on experience with SAP data (ECC, BW extracts). Knowledge of ETL processes and data pipelines. Strong analytical and problem solving skills. Ability to communicate insights clearly to non technical audiences. Preferred Skills Experience working in large enterprise data environments. Understanding of data governance, lineage and metadata management. Familiarity with version control tools. Awareness of AI/ML use cases in analytics. Strong stakeholder management and communication skills. Experience in Energy, Manufacturing or Supply Chain sectors. Understanding of SAP functional areas (Finance, Procurement, Supply Chain). Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
11/06/2026
Full time
Smiths Group designs, manufactures and delivers smarter engineering solutions for mission critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering. We serve millions of people every year, to help create a safer, more efficient and better connected world, across four major global markets: Energy, General Industry, Security & Defence, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries. This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths. Design, build and deploy interactive Power BI dashboards and reports. Develop robust data models using star schema and dimensional modelling principles. Create and optimise DAX measures for performance and scalability. Deliver ETL processes across SAP, databases and other data sources. Gather and translate business requirements into analytical solutions. Ensure data accuracy, consistency and governance across reporting layers. Optimise report performance, including query tuning and dataset management. Work with large datasets using SQL and, ideally, Python. Support deployment pipelines and version control practices. Troubleshoot data and reporting issues to ensure timely resolution. Implement data validation, cleansing and reconciliation processes. Maintain and enhance existing Power BI assets in line with evolving business needs. Establish data quality checks and monitoring mechanisms. Use advanced Excel (Power Query, complex formulas, data modelling) to support reporting and automation. Qualifications Required Skills & Experience Significant experience in Data Analytics or BI development. Strong expertise in Power BI (Desktop & Service) and proficiency in DAX and Power Query (M). Strong SQL skills and experience with relational databases. Solid understanding of data modelling (Kimball / Star Schema). Hands on experience with SAP data (ECC, BW extracts). Knowledge of ETL processes and data pipelines. Strong analytical and problem solving skills. Ability to communicate insights clearly to non technical audiences. Preferred Skills Experience working in large enterprise data environments. Understanding of data governance, lineage and metadata management. Familiarity with version control tools. Awareness of AI/ML use cases in analytics. Strong stakeholder management and communication skills. Experience in Energy, Manufacturing or Supply Chain sectors. Understanding of SAP functional areas (Finance, Procurement, Supply Chain). Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
Latham & Watkins LLP is seeking a Technology Support Analyst I to join their Technology & Information Services team in London. The role requires providing support for complex desktop and remote computing issues while troubleshooting hardware and applications software. Ideal candidates will possess expertise in software like Microsoft Office 365 and show proficiency in hardware components. The position offers a diverse and inclusive work environment, along with a generous total compensation package and comprehensive benefits.
11/06/2026
Full time
Latham & Watkins LLP is seeking a Technology Support Analyst I to join their Technology & Information Services team in London. The role requires providing support for complex desktop and remote computing issues while troubleshooting hardware and applications software. Ideal candidates will possess expertise in software like Microsoft Office 365 and show proficiency in hardware components. The position offers a diverse and inclusive work environment, along with a generous total compensation package and comprehensive benefits.
About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Technology Support Analyst I is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in our London office. Responsibilities & Qualifications Other key responsibilities include: Providing support to desktop and notebook systems, hardware, and customer related services; Cisco VOIP administration, and associated equipment related to these systems and applications; providing support to printers and Multi-Functional Device (MFD) hardware and settings Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary Keeping abreast of new technologies; reviewing appropriate Technology media sites Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment We'd love to hear from you if you: Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro Demonstrate expert knowledge of standard hardware components and peripherals Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools And have: A high school diploma or an equivalent A bachelor's degree in Computer Science or Information Systems, preferably Technology support experience Experience in installations and upgrades, training and technical documentation Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
11/06/2026
Full time
About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Technology Support Analyst I is an integral part of Latham's Technology & Information Services team. This role will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while troubleshooting problems involving hardware, systems software, and applications software. This role will be located in our London office. Responsibilities & Qualifications Other key responsibilities include: Providing support to desktop and notebook systems, hardware, and customer related services; Cisco VOIP administration, and associated equipment related to these systems and applications; providing support to printers and Multi-Functional Device (MFD) hardware and settings Providing assistance to end users for firm-approved applications using a variety of different methods, software includes: Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary Keeping abreast of new technologies; reviewing appropriate Technology media sites Working with BlackBerry Enterprise Server, BlackBerry UEM, and BlackBerry Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues Setting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment We'd love to hear from you if you: Possess expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage, iManage Work 10, and Litera ChangePro Demonstrate expert knowledge of standard hardware components and peripherals Display the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools And have: A high school diploma or an equivalent A bachelor's degree in Computer Science or Information Systems, preferably Technology support experience Experience in installations and upgrades, training and technical documentation Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes: Health insurance as well as group income protection and life assurance A pension plan Wellness programs Employee discounts And more! Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.
CLARKSON PLC is seeking an End User Support Analyst for their office in London. The ideal candidate will support IT services, ensuring operational efficiency for desktops, laptops, and peripherals. A passion for technology and excellent customer service skills are essential for success in this role. The successful candidate will work on rotational on-call duties and be part of a dynamic IT support team. This position offers a great opportunity for professional development in a supportive environment.
11/06/2026
Full time
CLARKSON PLC is seeking an End User Support Analyst for their office in London. The ideal candidate will support IT services, ensuring operational efficiency for desktops, laptops, and peripherals. A passion for technology and excellent customer service skills are essential for success in this role. The successful candidate will work on rotational on-call duties and be part of a dynamic IT support team. This position offers a great opportunity for professional development in a supportive environment.
We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend. What you will be doing Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services. Working with the Lead IT Operations Administrator to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational. Providing support with hardware and software maintenance. Basic hardware breakfix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we are looking for Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware MS Office standard Apple hardware & OS (Mobiles/Mac's) Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Windows 10/Windows 11 working knowledge ITIL V3 or Above Powershell Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.
11/06/2026
Full time
We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services. This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work on call on a rotational basis 1 out of 5 weeks including the weekend. What you will be doing Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices. Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email. Creating and maintaining accurate knowledge documentation on a quarterly basis Execute all tickets and requests utilising on best practise, adoption and utilisation of technology, applications, and services. Working with the Lead IT Operations Administrator to identify trends and spot potential problems. Improving and iterate on service support provision to the office. Ensuring computers, printers and other peripherals are operational. Providing support with hardware and software maintenance. Basic hardware breakfix replacement Hardware Inventory management Managing system access, security, and spam/anti-virus controls Proactive trend analysis calls to the end user Full JML process covering, Joiners, Movers and Leavers To fulfil additional / ad hoc duties as needed in order to meet the needs of the business. What we are looking for Previous experience within an IT Support role. Customer oriented, with a passion for delivering excellent service and for continuous improvement of services. Excellent communication skills, able to provide technical support over the telephone, Chat or face to face. Professional manner with a strong work ethic. Good problem-solving skills, with a solution focused approach. Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance. Ability to multitask effectively during busy times and remain calm during stressful situations. A team player who can work within a framework of procedure and policies. Self-motivated and able to use initiative. Knowledge and some experience of products within the Microsoft Office 365 suite. Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous. Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups. Able to learn quickly and work within a fast-paced environment. Desire to learn and to undertake on-the-job training and continuous personal development. Flexible and willing to work outside of the core hours if necessary. Knowledge/experience of the following are required: Active Directory, Exchange (both on-prem and O365), VMware MS Office standard Apple hardware & OS (Mobiles/Mac's) Multi Factor Auth setup (MS MFA, DUO) Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams Windows 10/Windows 11 working knowledge ITIL V3 or Above Powershell Knowledge/experience of the following are advantageous: ServiceNow ITSM tool VMware CUCM CCST or Networking skills Special requirements The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.
