Overview IT Manager - Enterprise Infrastructure & Cloud (Contract) Location: Remote-first (UK) with occasional travel to London Contract: Initial 6 months (likely to extend) Start: ASAP We're supporting a major global technology and network services organisation as they continue to strengthen their enterprise infrastructure capability following a large-scale transformation programme. As part of this effort, they are looking to appoint an experienced IT Manager - Enterprise Infrastructure & Cloud to lead a distributed engineering team while remaining hands-on across core infrastructure platforms. This role is ideal for a technically strong infrastructure leader who thrives in complex enterprise environments and has experience stabilising and modernising infrastructure platforms following significant operational or security challenges. Responsibilities Infrastructure Leadership Lead and mentor a distributed team of infrastructure engineers Manage workload prioritisation, service delivery, and technical standards Foster a collaborative, security-focused engineering culture Enterprise Infrastructure Management Oversee day-to-day operation of Windows Server environments Manage VDI and Citrix platforms supporting enterprise users Support Microsoft 365 services including Exchange Online, Teams, and SharePoint Ensure robust governance and operational standards across cloud environments Technical Escalation & Engineering Act as a senior technical SME for complex infrastructure issues Lead root cause analysis and service improvement initiatives Support infrastructure design and architecture decisions Cloud & Automation Contribute to the design and governance of Azure and multi-cloud platforms Drive automation initiatives using scripting and infrastructure-as-code Standardise infrastructure provisioning and operational processes Infrastructure Recovery & Resilience Support infrastructure hardening and operational resilience initiatives Contribute to stabilisation and rebuilding of infrastructure services where required Ensure enterprise platforms are secure, resilient, and operationally efficient Technical Environment Key technologies in the environment include: Windows Server (2016/2019/2022) Active Directory, Group Policy, DNS, DHCP Citrix Virtual Apps & Desktops / VDI platforms Microsoft 365 (Exchange Online, Teams, SharePoint) Azure and enterprise cloud platforms Infrastructure automation (PowerShell, Terraform) VMware environments (working knowledge) Experience across identity platforms, conditional access, and modern security practices is highly beneficial. What We're Looking For Proven experience leading enterprise infrastructure teams Strong hands-on experience with Windows Server and Active Directory Experience supporting or managing Citrix / VDI environments Deep familiarity with Microsoft 365 services and identity platforms Experience operating within large enterprise cloud environments Strong troubleshooting and root cause analysis capability Experience contributing to infrastructure recovery, remediation, or stabilisation initiatives Ability to operate as both a technical leader and hands-on engineer Contract Details Initial 6-month contract Strong likelihood of extension Remote-first working with occasional travel to London for key meetings Opportunity to work within a large-scale enterprise infrastructure environment undergoing significant modernisation If you are an experienced infrastructure leader who enjoys solving complex technical challenges and driving enterprise platform stability, we'd be keen to hear from you.
09/06/2026
Full time
Overview IT Manager - Enterprise Infrastructure & Cloud (Contract) Location: Remote-first (UK) with occasional travel to London Contract: Initial 6 months (likely to extend) Start: ASAP We're supporting a major global technology and network services organisation as they continue to strengthen their enterprise infrastructure capability following a large-scale transformation programme. As part of this effort, they are looking to appoint an experienced IT Manager - Enterprise Infrastructure & Cloud to lead a distributed engineering team while remaining hands-on across core infrastructure platforms. This role is ideal for a technically strong infrastructure leader who thrives in complex enterprise environments and has experience stabilising and modernising infrastructure platforms following significant operational or security challenges. Responsibilities Infrastructure Leadership Lead and mentor a distributed team of infrastructure engineers Manage workload prioritisation, service delivery, and technical standards Foster a collaborative, security-focused engineering culture Enterprise Infrastructure Management Oversee day-to-day operation of Windows Server environments Manage VDI and Citrix platforms supporting enterprise users Support Microsoft 365 services including Exchange Online, Teams, and SharePoint Ensure robust governance and operational standards across cloud environments Technical Escalation & Engineering Act as a senior technical SME for complex infrastructure issues Lead root cause analysis and service improvement initiatives Support infrastructure design and architecture decisions Cloud & Automation Contribute to the design and governance of Azure and multi-cloud platforms Drive automation initiatives using scripting and infrastructure-as-code Standardise infrastructure provisioning and operational processes Infrastructure Recovery & Resilience Support infrastructure hardening and operational resilience initiatives Contribute to stabilisation and rebuilding of infrastructure services where required Ensure enterprise platforms are secure, resilient, and operationally efficient Technical Environment Key technologies in the environment include: Windows Server (2016/2019/2022) Active Directory, Group Policy, DNS, DHCP Citrix Virtual Apps & Desktops / VDI platforms Microsoft 365 (Exchange Online, Teams, SharePoint) Azure and enterprise cloud platforms Infrastructure automation (PowerShell, Terraform) VMware environments (working knowledge) Experience across identity platforms, conditional access, and modern security practices is highly beneficial. What We're Looking For Proven experience leading enterprise infrastructure teams Strong hands-on experience with Windows Server and Active Directory Experience supporting or managing Citrix / VDI environments Deep familiarity with Microsoft 365 services and identity platforms Experience operating within large enterprise cloud environments Strong troubleshooting and root cause analysis capability Experience contributing to infrastructure recovery, remediation, or stabilisation initiatives Ability to operate as both a technical leader and hands-on engineer Contract Details Initial 6-month contract Strong likelihood of extension Remote-first working with occasional travel to London for key meetings Opportunity to work within a large-scale enterprise infrastructure environment undergoing significant modernisation If you are an experienced infrastructure leader who enjoys solving complex technical challenges and driving enterprise platform stability, we'd be keen to hear from you.
Senior Infrastructure Engineer - Enterprise Infrastructure & Cloud (Contract) Location: Remote-first (UK) with occasional travel to London Contract: Initial 6 months (strong likelihood of extension) Start: ASAP We are working with a large global organisation delivering critical digital and network services, currently undergoing a significant infrastructure modernisation programme. As part of this work, they are seeking a Senior Infrastructure Engineer to act as a deep technical specialist across enterprise infrastructure platforms. This role will suit a highly skilled engineer who enjoys operating as a technical subject matter expert, solving complex infrastructure challenges while helping drive platform stability, automation, and security improvements across a large-scale enterprise environment. You will act as a senior technical authority across core infrastructure services including Windows Server, VDI/Citrix platforms, Microsoft 365, and enterprise cloud environments. Working closely with infrastructure, security, and architecture teams, you will contribute to the design, stabilisation, and continuous improvement of critical enterprise platforms. This role is highly hands-on and will involve supporting complex incidents, driving automation initiatives, and contributing to infrastructure architecture and transformation projects. Key Responsibilities Technical Expertise Act as a senior SME across enterprise infrastructure platforms including Windows Server, Citrix, VDI, Microsoft 365, and cloud environments Provide advanced troubleshooting and root cause analysis for complex infrastructure incidents Support infrastructure hardening and operational resilience initiatives Define and implement best practices for infrastructure security, governance, and operational standards Infrastructure Operations Support the stability and performance of Windows Server environments and identity infrastructure Maintain enterprise VDI and Citrix platforms Support Microsoft 365 services including Exchange Online, Teams, and SharePoint Ensure strong governance and operational standards across enterprise cloud environments Automation & Platform Improvement Drive automation initiatives using scripting and infrastructure-as-code approaches Contribute to standardisation of infrastructure provisioning and operational processes Identify opportunities to improve efficiency, reduce operational overhead, and strengthen security posture Project Delivery Contribute to infrastructure projects from design through to implementation Collaborate with architecture, security, and platform teams to deliver scalable, secure solutions Provide technical expertise for infrastructure modernisation initiatives Operational Support Participate in the infrastructure on call rota supporting priority incidents where required Technical Environment Windows Server (2016/2019/2022) Active Directory, Group Policy, DNS, DHCP, PKI Citrix Virtual Apps & Desktops / enterprise VDI platforms Microsoft 365 (Exchange Online, Teams, SharePoint) Azure and enterprise cloud platforms Infrastructure automation (PowerShell, Terraform) VMware environments (working knowledge) Experience working with identity security, conditional access, and modern infrastructure governance practices is highly beneficial. What We're Looking For Strong hands on experience with enterprise Windows Server environments Deep knowledge of Active Directory and identity infrastructure Experience supporting Citrix or VDI platforms in enterprise environments Experience working with Microsoft 365 services and identity platforms Exposure to Azure and modern cloud infrastructure environments Strong troubleshooting and root cause analysis capabilities Experience automating infrastructure operations using scripting or IaC tools Ability to operate as a senior technical SME within complex enterprise environments Experience supporting infrastructure recovery, stabilisation, or remediation following major operational or security incidents would be highly valuable. Contract Details Initial 6 month contract Strong likelihood of extension Remote first working with occasional travel to London Opportunity to work on a large scale enterprise infrastructure transformation programme If you are a senior infrastructure engineer who enjoys solving complex technical problems and contributing to the stability and evolution of enterprise platforms, we would welcome your application.
09/06/2026
Full time
Senior Infrastructure Engineer - Enterprise Infrastructure & Cloud (Contract) Location: Remote-first (UK) with occasional travel to London Contract: Initial 6 months (strong likelihood of extension) Start: ASAP We are working with a large global organisation delivering critical digital and network services, currently undergoing a significant infrastructure modernisation programme. As part of this work, they are seeking a Senior Infrastructure Engineer to act as a deep technical specialist across enterprise infrastructure platforms. This role will suit a highly skilled engineer who enjoys operating as a technical subject matter expert, solving complex infrastructure challenges while helping drive platform stability, automation, and security improvements across a large-scale enterprise environment. You will act as a senior technical authority across core infrastructure services including Windows Server, VDI/Citrix platforms, Microsoft 365, and enterprise cloud environments. Working closely with infrastructure, security, and architecture teams, you will contribute to the design, stabilisation, and continuous improvement of critical enterprise platforms. This role is highly hands-on and will involve supporting complex incidents, driving automation initiatives, and contributing to infrastructure architecture and transformation projects. Key Responsibilities Technical Expertise Act as a senior SME across enterprise infrastructure platforms including Windows Server, Citrix, VDI, Microsoft 365, and cloud environments Provide advanced troubleshooting and root cause analysis for complex infrastructure incidents Support infrastructure hardening and operational resilience initiatives Define and implement best practices for infrastructure security, governance, and operational standards Infrastructure Operations Support the stability and performance of Windows Server environments and identity infrastructure Maintain enterprise VDI and Citrix platforms Support Microsoft 365 services including Exchange Online, Teams, and SharePoint Ensure strong governance and operational standards across enterprise cloud environments Automation & Platform Improvement Drive automation initiatives using scripting and infrastructure-as-code approaches Contribute to standardisation of infrastructure provisioning and operational processes Identify opportunities to improve efficiency, reduce operational overhead, and strengthen security posture Project Delivery Contribute to infrastructure projects from design through to implementation Collaborate with architecture, security, and platform teams to deliver scalable, secure solutions Provide technical expertise for infrastructure modernisation initiatives Operational Support Participate in the infrastructure on call rota supporting priority incidents where required Technical Environment Windows Server (2016/2019/2022) Active Directory, Group Policy, DNS, DHCP, PKI Citrix Virtual Apps & Desktops / enterprise VDI platforms Microsoft 365 (Exchange Online, Teams, SharePoint) Azure and enterprise cloud platforms Infrastructure automation (PowerShell, Terraform) VMware environments (working knowledge) Experience working with identity security, conditional access, and modern infrastructure governance practices is highly beneficial. What We're Looking For Strong hands on experience with enterprise Windows Server environments Deep knowledge of Active Directory and identity infrastructure Experience supporting Citrix or VDI platforms in enterprise environments Experience working with Microsoft 365 services and identity platforms Exposure to Azure and modern cloud infrastructure environments Strong troubleshooting and root cause analysis capabilities Experience automating infrastructure operations using scripting or IaC tools Ability to operate as a senior technical SME within complex enterprise environments Experience supporting infrastructure recovery, stabilisation, or remediation following major operational or security incidents would be highly valuable. Contract Details Initial 6 month contract Strong likelihood of extension Remote first working with occasional travel to London Opportunity to work on a large scale enterprise infrastructure transformation programme If you are a senior infrastructure engineer who enjoys solving complex technical problems and contributing to the stability and evolution of enterprise platforms, we would welcome your application.
Our client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience. Key Responsibilities: Provide dedicated, high-touch IT support to senior leadership, VIP users, and key business stakeholders. Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations. Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications, networking, telephony, and collaboration tools. Manage incidents and service requests via the ServiceNow ITSM platform, maintaining accurate records and compliance with processes and SLAs. Provide onsite and field-based support across Warrington and other locations, facilitating face-to-face support for VIP users and business-critical activities. Support meeting room technologies and unified communications to ensure reliable executive meeting experiences. Diagnose and resolve hardware and software issues, including device swaps, configuration, and deployment of devices. Collaborate with various teams and stakeholders to maintain service continuity and effective introduction of new services. Job Requirements: Excellent customer service and communication skills with the ability to work confidently and discreetly with senior leaders and VIP users. Strong troubleshooting capability across Windows devices, Microsoft 365, standard enterprise applications, and end-user hardware. Experience with ITSM platforms such as ServiceNow and good understanding of incident, request, and escalation management. Good knowledge of collaboration technologies, including Microsoft Teams Rooms and AV setups. Strong problem-solving and analytical skills, with the ability to act decisively under pressure. Experience using SharePoint and automation tools like Power Automate, Power Apps, and Power BI. Proficiency in creating digital learning content and effective knowledge materials. Working knowledge of networking, EUC management platforms such as SCCM, Intune, Active Directory, and cloud technologies including Microsoft Azure. Willingness to travel, support onsite activities across multiple locations, and undertake ongoing professional development. Experience & Education: Proven experience in a Service Desk, End User Computing, or VIP support role, covering first-line and second-line support. Experience supporting senior stakeholders or VIP users in a business environment. Experience providing onsite or field-based IT support across multiple locations is desirable. ITIL Foundation certification or equivalent service management experience is desirable. Project delivery exposure or a recognised project management qualification such as PRINCE2 is advantageous. If you are an experienced IT Support Engineer looking for a dynamic role within a leading technology company, we would love to hear from you. Apply now to contribute to our client's mission and support their VIP users with excellence.
09/06/2026
Full time
Our client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience. Key Responsibilities: Provide dedicated, high-touch IT support to senior leadership, VIP users, and key business stakeholders. Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations. Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications, networking, telephony, and collaboration tools. Manage incidents and service requests via the ServiceNow ITSM platform, maintaining accurate records and compliance with processes and SLAs. Provide onsite and field-based support across Warrington and other locations, facilitating face-to-face support for VIP users and business-critical activities. Support meeting room technologies and unified communications to ensure reliable executive meeting experiences. Diagnose and resolve hardware and software issues, including device swaps, configuration, and deployment of devices. Collaborate with various teams and stakeholders to maintain service continuity and effective introduction of new services. Job Requirements: Excellent customer service and communication skills with the ability to work confidently and discreetly with senior leaders and VIP users. Strong troubleshooting capability across Windows devices, Microsoft 365, standard enterprise applications, and end-user hardware. Experience with ITSM platforms such as ServiceNow and good understanding of incident, request, and escalation management. Good knowledge of collaboration technologies, including Microsoft Teams Rooms and AV setups. Strong problem-solving and analytical skills, with the ability to act decisively under pressure. Experience using SharePoint and automation tools like Power Automate, Power Apps, and Power BI. Proficiency in creating digital learning content and effective knowledge materials. Working knowledge of networking, EUC management platforms such as SCCM, Intune, Active Directory, and cloud technologies including Microsoft Azure. Willingness to travel, support onsite activities across multiple locations, and undertake ongoing professional development. Experience & Education: Proven experience in a Service Desk, End User Computing, or VIP support role, covering first-line and second-line support. Experience supporting senior stakeholders or VIP users in a business environment. Experience providing onsite or field-based IT support across multiple locations is desirable. ITIL Foundation certification or equivalent service management experience is desirable. Project delivery exposure or a recognised project management qualification such as PRINCE2 is advantageous. If you are an experienced IT Support Engineer looking for a dynamic role within a leading technology company, we would love to hear from you. Apply now to contribute to our client's mission and support their VIP users with excellence.
Job Specification - VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On Call Requirement: Possible on call support during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites Overview We are seeking a highly professional, customer focused VIP Support Analyst to join the International IT Service Desk team. This role provides high priority, white glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive and discreet technology experience. Key Responsibilities Provide dedicated, high touch IT support to senior leadership, VIP users and key business stakeholders, delivering a professional, discreet and responsive service. Act as a trusted point of contact for VIP incidents, service requests and escalations, ensuring timely prioritisation, ownership and resolution aligned to business expectations. Deliver L1-L3 support across Windows devices, Microsoft365, enterprise applications, identity and access management, printing services, mobile devices, networking, telephony and collaboration technologies. Manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates and adherence to SLAs and ITIL best practice. Provide onsite and field based support across Warrington and other Amentum sites, including executive facing support for meetings, events and business critical activities. Support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing and unified communications solutions. Diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding/off boarding activities and technology refresh programmes. Provide local hands and eyes support for second line, third line and external support partners during implementation, troubleshooting and service restoration activities. Collaborate with Service Desk, project teams, Business Relationship Managers, Facilities and Security teams to ensure continuity of service and smooth introduction of new or changed services. Produce and maintain knowledge articles, procedures, user guides, bite size learning videos and training materials to improve user adoption and self service capability. Identify opportunities for service improvement, automation and enhanced user experience. Maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies. Support IT security incidents, project delivery activities and operational improvement initiatives as required. Work flexibly within a fast paced environment, including occasional extended hours and travel to support business requirements. Required Skills & Knowledge Excellent customer service and stakeholder management skills, with experience supporting senior leaders and VIP users. Strong troubleshooting capability across Windows operating systems, Microsoft365, standard enterprise applications, end user hardware and identity and access services. Experience using ITSM platforms such as ServiceNow, including incident, request, escalation and SLA management. Good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony and video conferencing platforms. Strong analytical, troubleshooting and problem solving capability with the ability to work effectively under pressure. Experience using SharePoint, Power Automate, Power Apps, PowerBI and chatbot technologies. Experience creating digital learning content including guides, videos and user training materials. Working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure and networking fundamentals. Ability to explain technical concepts clearly to non technical users. Self motivated, proactive, resilient and solutions oriented with strong ownership and accountability. Willingness to travel between sites and support onsite activities where required. Experience & Qualifications Proven experience in a Service Desk, End User Computing or VIP Support role covering first line and second line support activities. Experience supporting senior stakeholders or executive level users within a professional business environment. Experience delivering onsite or field based IT support across multiple locations is desirable. ITIL Foundation certification (or equivalent service management experience) is desirable. Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 would be advantageous. Benefits & Working Conditions This is a full time onsite role requiring a professional, adaptable and customer focused individual who is comfortable working in highly visible executive facing environments. The role offers an opportunity to contribute directly to the enhancement of VIP IT support services and user experience across the organisation. EEO Statement We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.
09/06/2026
Full time
Job Specification - VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On Call Requirement: Possible on call support during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites Overview We are seeking a highly professional, customer focused VIP Support Analyst to join the International IT Service Desk team. This role provides high priority, white glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive and discreet technology experience. Key Responsibilities Provide dedicated, high touch IT support to senior leadership, VIP users and key business stakeholders, delivering a professional, discreet and responsive service. Act as a trusted point of contact for VIP incidents, service requests and escalations, ensuring timely prioritisation, ownership and resolution aligned to business expectations. Deliver L1-L3 support across Windows devices, Microsoft365, enterprise applications, identity and access management, printing services, mobile devices, networking, telephony and collaboration technologies. Manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates and adherence to SLAs and ITIL best practice. Provide onsite and field based support across Warrington and other Amentum sites, including executive facing support for meetings, events and business critical activities. Support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing and unified communications solutions. Diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding/off boarding activities and technology refresh programmes. Provide local hands and eyes support for second line, third line and external support partners during implementation, troubleshooting and service restoration activities. Collaborate with Service Desk, project teams, Business Relationship Managers, Facilities and Security teams to ensure continuity of service and smooth introduction of new or changed services. Produce and maintain knowledge articles, procedures, user guides, bite size learning videos and training materials to improve user adoption and self service capability. Identify opportunities for service improvement, automation and enhanced user experience. Maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies. Support IT security incidents, project delivery activities and operational improvement initiatives as required. Work flexibly within a fast paced environment, including occasional extended hours and travel to support business requirements. Required Skills & Knowledge Excellent customer service and stakeholder management skills, with experience supporting senior leaders and VIP users. Strong troubleshooting capability across Windows operating systems, Microsoft365, standard enterprise applications, end user hardware and identity and access services. Experience using ITSM platforms such as ServiceNow, including incident, request, escalation and SLA management. Good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony and video conferencing platforms. Strong analytical, troubleshooting and problem solving capability with the ability to work effectively under pressure. Experience using SharePoint, Power Automate, Power Apps, PowerBI and chatbot technologies. Experience creating digital learning content including guides, videos and user training materials. Working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure and networking fundamentals. Ability to explain technical concepts clearly to non technical users. Self motivated, proactive, resilient and solutions oriented with strong ownership and accountability. Willingness to travel between sites and support onsite activities where required. Experience & Qualifications Proven experience in a Service Desk, End User Computing or VIP Support role covering first line and second line support activities. Experience supporting senior stakeholders or executive level users within a professional business environment. Experience delivering onsite or field based IT support across multiple locations is desirable. ITIL Foundation certification (or equivalent service management experience) is desirable. Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 would be advantageous. Benefits & Working Conditions This is a full time onsite role requiring a professional, adaptable and customer focused individual who is comfortable working in highly visible executive facing environments. The role offers an opportunity to contribute directly to the enhancement of VIP IT support services and user experience across the organisation. EEO Statement We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.
La Fosse Associates is seeking a SharePoint Engineer based in Birmingham or London. The role involves providing third-line support for critical business systems and managing SharePoint, Web, and Azure infrastructure globally. Ideal candidates will have over 7 years of experience in SharePoint Engineering and possess strong troubleshooting skills. The position offers a hybrid working model, opportunities for career progression, and a competitive salary of up to £85,000 per annum.
09/06/2026
Full time
La Fosse Associates is seeking a SharePoint Engineer based in Birmingham or London. The role involves providing third-line support for critical business systems and managing SharePoint, Web, and Azure infrastructure globally. Ideal candidates will have over 7 years of experience in SharePoint Engineering and possess strong troubleshooting skills. The position offers a hybrid working model, opportunities for career progression, and a competitive salary of up to £85,000 per annum.
Senior IT Engineer Banbridge Hybrid Working Permanent An established and highly successful multi site organisation is seeking a Senior IT Engineer to join its Head Office team in Banbridge. With a significant footprint across Northern Ireland and a reputation for retaining long serving employees, this is an opportunity to join a stable business committed to ongoing investment in technology, infrastructure, and digital transformation. Reporting directly to the Head of IT, you will play a key role in designing, implementing, and supporting enterprise wide infrastructure, cloud platforms, networks, and cybersecurity solutions across a diverse operational environment. The Role As a Senior IT Engineer, you will be responsible for delivering and maintaining resilient, secure, and scalable technology solutions that support business critical operations. This is a hands on technical role suited to an experienced infrastructure professional who enjoys working across multiple technologies and contributing to long term strategic projects. Key areas of responsibility include: Designing and supporting enterprise infrastructure across multiple locations Managing and optimising cloud environments (Azure and/or AWS) Administering and enhancing Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Defender Supporting network infrastructure including WAN, LAN, VPN, SD WAN and related technologies Implementing Infrastructure as Code (IaC) and automation solutions Leading cybersecurity initiatives, vulnerability management, and disaster recovery planning Supporting digital transformation and technology innovation projects Collaborating with operational stakeholders to align technology solutions with business objectives What We're Looking For We are keen to speak with experienced IT professionals who can demonstrate: Minimum 5 years' experience in an IT Engineering, Infrastructure or Senior Systems role Strong experience across Microsoft 365 administration and security Expertise in cloud technologies, ideally Azure and/or AWS Solid networking knowledge including Cisco and Fortinet environments Experience with virtualisation technologies such as VMware or Hyper V Scripting and automation skills using PowerShell, Python or similar Experience implementing Infrastructure as Code solutions such as Terraform Strong understanding of cybersecurity principles, frameworks, and compliance requirements Excellent troubleshooting, communication, and stakeholder management skills Experience within retail, logistics, FMCG, or multi site environments would be advantageous. What's on Offer Competitive salary dependent on experience Hybrid working model following initial onboarding period Opportunity to join a stable organisation with low staff turnover Long term career opportunity within an established IT team Pension scheme Staff discount Annual leave entitlement Exposure to a broad range of technologies and transformation projects Working Pattern The successful candidate will initially be office based to support onboarding and integration into the team. Following this period, hybrid working will be available, typically involving a mix of office and remote working, subject to business requirements.
09/06/2026
Full time
Senior IT Engineer Banbridge Hybrid Working Permanent An established and highly successful multi site organisation is seeking a Senior IT Engineer to join its Head Office team in Banbridge. With a significant footprint across Northern Ireland and a reputation for retaining long serving employees, this is an opportunity to join a stable business committed to ongoing investment in technology, infrastructure, and digital transformation. Reporting directly to the Head of IT, you will play a key role in designing, implementing, and supporting enterprise wide infrastructure, cloud platforms, networks, and cybersecurity solutions across a diverse operational environment. The Role As a Senior IT Engineer, you will be responsible for delivering and maintaining resilient, secure, and scalable technology solutions that support business critical operations. This is a hands on technical role suited to an experienced infrastructure professional who enjoys working across multiple technologies and contributing to long term strategic projects. Key areas of responsibility include: Designing and supporting enterprise infrastructure across multiple locations Managing and optimising cloud environments (Azure and/or AWS) Administering and enhancing Microsoft 365 services including Exchange Online, SharePoint, Teams, Intune, and Defender Supporting network infrastructure including WAN, LAN, VPN, SD WAN and related technologies Implementing Infrastructure as Code (IaC) and automation solutions Leading cybersecurity initiatives, vulnerability management, and disaster recovery planning Supporting digital transformation and technology innovation projects Collaborating with operational stakeholders to align technology solutions with business objectives What We're Looking For We are keen to speak with experienced IT professionals who can demonstrate: Minimum 5 years' experience in an IT Engineering, Infrastructure or Senior Systems role Strong experience across Microsoft 365 administration and security Expertise in cloud technologies, ideally Azure and/or AWS Solid networking knowledge including Cisco and Fortinet environments Experience with virtualisation technologies such as VMware or Hyper V Scripting and automation skills using PowerShell, Python or similar Experience implementing Infrastructure as Code solutions such as Terraform Strong understanding of cybersecurity principles, frameworks, and compliance requirements Excellent troubleshooting, communication, and stakeholder management skills Experience within retail, logistics, FMCG, or multi site environments would be advantageous. What's on Offer Competitive salary dependent on experience Hybrid working model following initial onboarding period Opportunity to join a stable organisation with low staff turnover Long term career opportunity within an established IT team Pension scheme Staff discount Annual leave entitlement Exposure to a broad range of technologies and transformation projects Working Pattern The successful candidate will initially be office based to support onboarding and integration into the team. Following this period, hybrid working will be available, typically involving a mix of office and remote working, subject to business requirements.
Job Title: Senior IT Engineer Salary: £40,000-£60,000 - open to discussions based on experience Location: Lisburn Contract: Permanent, full-time Work Pattern: Standard operational hours- hybrid working arrangements What's in it for you? Hybrid working arrangements Fantastic salary and benefits packages Established & Growing business The Senior IT Engineer is responsible for designing, implementing, and supporting the company's IT infrastructure, networks, cloud platforms and cybersecurity environment. You will play an integral role in shaping the technology strategy for a growing business. Key Responsibilities: Infrastructure Management - Design and maintain infrastructure supporting POS, ERP, warehouse management systems, and retail operations. Network Administration - Oversee WAN/LAN environments, store connectivity, SD WAN, VPNs, and network performance optimisation. Cloud & Microsoft 365 Leadership - Deliver cloud migration projects and manage Azure/AWS environments, Microsoft 365, Intune, Teams, SharePoint, and Defender. Cybersecurity & Compliance - Implement security controls, conduct audits, manage incident response, and ensure compliance with standards such as PCI DSS and ISO 27001. Technology Innovation & Stakeholder Engagement - Collaborate with business teams, evaluate emerging technologies including AI, and support Industry 4.0 initiatives to improve operational efficiency. Essential: Bachelor Degree in Computer Science or related 5 years exp as IT Engineer Strong understand of retail systems (POS, ERP, WMS)and infrastructure needs Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS) and virtualization(VMWARE/Hyper V) Experience with Cyber security frameworks Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me on for a confidential chat.
09/06/2026
Full time
Job Title: Senior IT Engineer Salary: £40,000-£60,000 - open to discussions based on experience Location: Lisburn Contract: Permanent, full-time Work Pattern: Standard operational hours- hybrid working arrangements What's in it for you? Hybrid working arrangements Fantastic salary and benefits packages Established & Growing business The Senior IT Engineer is responsible for designing, implementing, and supporting the company's IT infrastructure, networks, cloud platforms and cybersecurity environment. You will play an integral role in shaping the technology strategy for a growing business. Key Responsibilities: Infrastructure Management - Design and maintain infrastructure supporting POS, ERP, warehouse management systems, and retail operations. Network Administration - Oversee WAN/LAN environments, store connectivity, SD WAN, VPNs, and network performance optimisation. Cloud & Microsoft 365 Leadership - Deliver cloud migration projects and manage Azure/AWS environments, Microsoft 365, Intune, Teams, SharePoint, and Defender. Cybersecurity & Compliance - Implement security controls, conduct audits, manage incident response, and ensure compliance with standards such as PCI DSS and ISO 27001. Technology Innovation & Stakeholder Engagement - Collaborate with business teams, evaluate emerging technologies including AI, and support Industry 4.0 initiatives to improve operational efficiency. Essential: Bachelor Degree in Computer Science or related 5 years exp as IT Engineer Strong understand of retail systems (POS, ERP, WMS)and infrastructure needs Proficiency in networking (Cisco, Fortinet), cloud platforms (Azure/AWS) and virtualization(VMWARE/Hyper V) Experience with Cyber security frameworks Why choose VANRATH? Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long term goals. For further information on this role, or any other IT job in Northern Ireland, apply via the link or contact me on for a confidential chat.
This role will require the candidate to have a strong foundation in key Microsoft technologies. A subject Matter Expert if you will. In a customer facing environment, the candidate will require to be outgoing, polite and confident in their approach to project working's within the role. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
08/06/2026
Full time
This role will require the candidate to have a strong foundation in key Microsoft technologies. A subject Matter Expert if you will. In a customer facing environment, the candidate will require to be outgoing, polite and confident in their approach to project working's within the role. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
08/06/2026
Full time
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we're shaping a better, more sustainable future, one solution at a time.Role PurposeProvide frontline operational IT support across the office, warehouse & remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required.The role acts as the first point of ownership for day to day IT operations with the end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time.Key ResponsibilitiesFirst Line Incident Management & TriageLog and categorise incidents accurately across software, hardware, access, and operational systems and perform initial diagnosis.Capture minimum required evidence upfront:screenshots and error messagestimestampsaffected usersorder / case / transaction IDssteps to reproducedMaintain accurate and complete records in the service management system.Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs.Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement.End User, Device & Workplace SupportProvide hands on support for:desktops, laptops, printers, mobile devices, and peripheralslogin, access, and basic connectivity issuesMicrosoft 365 applicationsPerform device swaps, peripheral replacements, and basic troubleshooting.Validate Day 1 readiness for new starters and post deployment checks:TeamsApplication accessconnectivity and peripheralsTrack repeat device issues and escalate trends.Business & Operational Systems (First Line)Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues.Capture evidence clearly and escalate confirmed system issues to Application Support.Support user issue capture during training and early rollout phases.Review and contribute updates to SOPs and knowledge articles in line with approved ways of working.Third Party Vendor, Devices & Connectivity SupportWork with third party vendors to procure end user devices, warehouse IT equipment, and networking services within approved budgets.Coordinate ordering, delivery, replacement, and returns for laptops, peripherals, printers, and warehouse technology.Provide first line support and triage for external operational and carrier portals, includingCapture evidence for vendor escalation, including supplier references, impacted services or users, timestamps, and error messages.Track repeat vendor issues and escalate trends to senior IT for resolution.Provide high quality escalation evidence to avoid churn between teams.Escalation & CollaborationEscalate confirmed system or backend issues to:Application SupportGroup Technical & Transformation Team (Australia)Provide high quality escalation evidence to avoid churn between teams.Support SLA tracking with third party providers and raise breaches where appropriate.Participate in knowledge sharing, documentation, and continual improvement initiatives.Skills and ExperienceEssentialExperience in a 1st / 2nd Line IT Support role.ITIL v4 Foundation required.Basic exposure to Microsoft Dynamics 365 CE or F&O.Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting.Good understanding of user access management and account provisioning.Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN).Experience supporting office relocations or physical workplace setups.Excellent communication, documentation, and problem solving skills.Holds a full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits (typically once or twice per week and when required).Desirable (Training Provided)Microsoft 365 administration (Exchange, SharePoint, Teams, Intune).Genesys Cloud platform support.Softphone configuration and voice systems.EDI systems and integration flows.PowerShell scripting or automation experience.Experience with Azure AD and Microsoft security products.Personal AttributesCurious, proactive, and eager to learn about modern cloud and enterprise technologies.Calm under pressure with a customer-focused mindset.Able to work independently but collaborate effectively with remote teams.Strong attention to detail and documentation habits.What We OfferStructured development plan for enterprise systems including M365, D365, EDI, and Genesys.Mentorship from senior architects and transformation specialists.Exposure to modern cloud technology and global operations.Clear pathway into advanced systems or higher tier support roles.Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
Role Purpose Provide frontline operational IT support across the office, warehouse and remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required. The role acts as the first point of ownership for day to day IT operations with end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time. Key Responsibilities First line incident management and triage: log and categorise incidents accurately across software, hardware, access and operational systems; perform initial diagnosis. Capture minimum required evidence upfront: screenshots, error messages, timestamps, affected users, order / case / transaction IDs and steps to reproduce. Maintain accurate and complete records in the service management system. Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs. Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement. End User, Device & Workplace Support Provide hands on support for desktops, laptops, printers, mobile devices and peripherals login, access and basic connectivity issues, Microsoft 365 applications. Perform device swaps, peripheral replacements and basic troubleshooting. Validate day 1 readiness for new starters and post deployment checks: Teams application access, connectivity and peripherals. Track repeat device issues and escalated trends. Business & Operational Systems (First Line) Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues. Capture evidence clearly and raise confirmed system issues to Application Support. Support user issue capture during training and early rollout phases. Review and contribute updates to SOPs and knowledge articles. Third Party Vendor, Devices & Connectivity Support Work with third party vendors to procure end user devices, warehouse IT equipment and networking services within approved budgets. Coordinate ordering, delivery, replacement and returns for laptops, peripherals, printers and warehouse technology. Provide first line support and triage for external operational and carrier portals, capturing evidence for vendor escalation. Track repeat vendor issues and escalated trends to senior IT. Provide high quality escalation evidence to avoid churn between teams. Escalation & Collaboration Escalate confirmed system or backend issues to Application Support and the Group Technical & Transformation Team (Australia). Support SLA tracking with third party providers and raise breaches where appropriate. Participate in knowledge sharing, documentation and continual improvement initiatives. Skills and Experience Essential Experience in a 1st / 2nd Line IT support role. ITIL v4 Foundation required. Basic exposure to Microsoft Dynamics 365 CE or F&O. Strong knowledge of Windows OS, Microsoft 365 applications, Power BI and endpoint troubleshooting. Good understanding of user access management and account provisioning. Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN). Experience supporting office relocations or physical workplace setups. Excellent communication, documentation and problem solving skills. Full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits. Desirable (Training Provided) Microsoft 365 administration (Exchange, SharePoint, Teams, Intune). Genesys Cloud platform support. Softphone configuration and voice systems. EDI systems and integration flows. PowerShell scripting or automation experience. Experience with Azure AD and Microsoft security products. Personal Attributes Curious, proactive and eager to learn about modern cloud and enterprise technologies. Calm under pressure with a customer focused mindset. Able to work independently but collaborate effectively with remote teams. Strong attention to detail and documentation habits. What We Offer Structured development plan for enterprise systems including M365, D365, EDI and Genesys. Mentorship from senior architects and transformation specialists. Exposure to modern cloud technology and global operations. Clear pathway into advanced systems or higher tier support roles. Please note you must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. We are not accepting applications from agencies for this position.
08/06/2026
Full time
Role Purpose Provide frontline operational IT support across the office, warehouse and remote team. Ensuring incidents are logged correctly, triaged quickly, resolved where possible, and escalated with high quality evidence when required. The role acts as the first point of ownership for day to day IT operations with end users. You will work closely with the Group Technical & Transformation Team in Australia, escalating complex issues and progressively developing backend and systems capability over time. Key Responsibilities First line incident management and triage: log and categorise incidents accurately across software, hardware, access and operational systems; perform initial diagnosis. Capture minimum required evidence upfront: screenshots, error messages, timestamps, affected users, order / case / transaction IDs and steps to reproduce. Maintain accurate and complete records in the service management system. Own daily intake triage: classify severity, route incidents correctly, reduce noise by closing duplicates, and ensure adherence to defined ticket resolution SLAs. Maintain a weekly "Top Recurring Issues" list to support trend analysis and continuous improvement. End User, Device & Workplace Support Provide hands on support for desktops, laptops, printers, mobile devices and peripherals login, access and basic connectivity issues, Microsoft 365 applications. Perform device swaps, peripheral replacements and basic troubleshooting. Validate day 1 readiness for new starters and post deployment checks: Teams application access, connectivity and peripherals. Track repeat device issues and escalated trends. Business & Operational Systems (First Line) Provide first line support for Microsoft business systems, including basic Dynamics 365 CE / F&O user issues. Capture evidence clearly and raise confirmed system issues to Application Support. Support user issue capture during training and early rollout phases. Review and contribute updates to SOPs and knowledge articles. Third Party Vendor, Devices & Connectivity Support Work with third party vendors to procure end user devices, warehouse IT equipment and networking services within approved budgets. Coordinate ordering, delivery, replacement and returns for laptops, peripherals, printers and warehouse technology. Provide first line support and triage for external operational and carrier portals, capturing evidence for vendor escalation. Track repeat vendor issues and escalated trends to senior IT. Provide high quality escalation evidence to avoid churn between teams. Escalation & Collaboration Escalate confirmed system or backend issues to Application Support and the Group Technical & Transformation Team (Australia). Support SLA tracking with third party providers and raise breaches where appropriate. Participate in knowledge sharing, documentation and continual improvement initiatives. Skills and Experience Essential Experience in a 1st / 2nd Line IT support role. ITIL v4 Foundation required. Basic exposure to Microsoft Dynamics 365 CE or F&O. Strong knowledge of Windows OS, Microsoft 365 applications, Power BI and endpoint troubleshooting. Good understanding of user access management and account provisioning. Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN). Experience supporting office relocations or physical workplace setups. Excellent communication, documentation and problem solving skills. Full UK driving licence with access to a vehicle, enabling daily office attendance and periodic warehouse visits. Desirable (Training Provided) Microsoft 365 administration (Exchange, SharePoint, Teams, Intune). Genesys Cloud platform support. Softphone configuration and voice systems. EDI systems and integration flows. PowerShell scripting or automation experience. Experience with Azure AD and Microsoft security products. Personal Attributes Curious, proactive and eager to learn about modern cloud and enterprise technologies. Calm under pressure with a customer focused mindset. Able to work independently but collaborate effectively with remote teams. Strong attention to detail and documentation habits. What We Offer Structured development plan for enterprise systems including M365, D365, EDI and Genesys. Mentorship from senior architects and transformation specialists. Exposure to modern cloud technology and global operations. Clear pathway into advanced systems or higher tier support roles. Please note you must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. We are not accepting applications from agencies for this position.
Compare The Market Limited
Peterborough, Cambridgeshire
Function: Tech Location: Hybrid, London or Peterborough Curious about what's next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions. At Compare the Market, we're a purpose-driven business powered by tech and AI. We're building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers. We've carved a meerkat-shaped niche and we're looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you'll fit right in. We'd love you to be part of our journey. As the Staff Engineer for Enterprise Services, you will apply deep enterprise engineering expertise to shape technical direction and delivery across Enterprise Services. Operate as a force multiplier across infrastructure, tooling, and enterprise platforms, simplifying complexity and raising engineering quality and confidence across multiple teams. Provide hands-on technical leadership where it adds most value, partnering with engineering and operational leaders to translate business objectives into scalable, resilient, and secure services. Some of the great things you'll be doing: Own and deliver end-to-end technical outcomes across the Enterprise Services domain, ensuring alignment to business objectives and long-term sustainability. Define, evolve, and present technical strategy, domain roadmaps, target architecture, and engineering guardrails for enterprise platforms and services. Initiate and lead high-impact, cross-team initiatives that reduce systemic risk, simplify the technical estate, and accelerate delivery. Bring clarity to complex or ambiguous problem spaces, defining outcomes, sequencing work, and documenting trade-offs. Take end-to-end accountability for significant technical decisions, balancing value, quality, speed, cost, and risk. Act as a technical escalation point for complex delivery or architectural challenges, de-risking through design, prototypes, or hands-on intervention where appropriate. Raise engineering capability by mentoring senior engineers and supporting the development of staff-level thinking and judgement. Partner closely with engineering managers, product leaders, and operational stakeholders to align technical direction, roadmaps, and outcomes. Contribute to organisation-wide engineering standards and communities of practice, influencing consistency and quality through leadership rather than hierarchy. What we'd like to see from you: Extensive experience owning technical outcomes across infrastructure, platform, or enterprise tooling domains. Demonstrated experience in enterprise platform engineering, including Azure, M365, identity, and automation technologies. Strong system design and architectural judgement, defining technical direction, guardrails, and patterns that influence teams beyond direct authority. Track record of making consequential decisions in ambiguous problem spaces and influencing senior stakeholders through to delivery. Practical experience applying AI-assisted tooling and intelligent automation at enterprise scale, including governing safe adoption. Experience operating within regulated environments (FCA or similar), partnering with InfoSec and Risk to maintain security and compliance posture. Experience leading enterprise vendor and reseller relationships, including technical assurance and commercial governance. Comfortable owning technical governance of enterprise platforms, including operating and improving the supporting processes. Preferred Experience with enterprise collaboration and productivity platforms (Atlassian suite, ServiceNow, SharePoint). Understanding of ITIL-aligned service management, operational reliability, and change management processes. Demonstrated contribution to organisation-wide technology standards, patterns, and communities of practice. Why Compare the Market? We're a business built for pace and performance. Here, you'll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress. We believe diverse teams make better decisions, and we're committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive. If you're ready to stretch yourself, raise the bar, and grow with a team that's serious about performance, innovation, and purpose, we'd love to hear from you. Job Info Job Identification 100239 Job Category Technology Posting Date 06/02/2026, 02:21 PM Job Schedule Full time Locations White Collar Factory, London, London, EC1Y 8AF, GB Pegasus House, Peterborough, Cambridgeshire, PE2 6YS, GB (Hybrid)
08/06/2026
Full time
Function: Tech Location: Hybrid, London or Peterborough Curious about what's next? So are we. Join Compare the Market and help to make financial decision making a breeze for millions. At Compare the Market, we're a purpose-driven business powered by tech and AI. We're building high-performing, results-driven teams with the skills, mindset, and ambition to deliver outcomes at pace. Every role here plays a part in driving our mission forward, and we create an environment where you can bring your authentic self, grow a truly characterful career, and see the direct impact of your work on the lives of our customers. We've carved a meerkat-shaped niche and we're looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you'll fit right in. We'd love you to be part of our journey. As the Staff Engineer for Enterprise Services, you will apply deep enterprise engineering expertise to shape technical direction and delivery across Enterprise Services. Operate as a force multiplier across infrastructure, tooling, and enterprise platforms, simplifying complexity and raising engineering quality and confidence across multiple teams. Provide hands-on technical leadership where it adds most value, partnering with engineering and operational leaders to translate business objectives into scalable, resilient, and secure services. Some of the great things you'll be doing: Own and deliver end-to-end technical outcomes across the Enterprise Services domain, ensuring alignment to business objectives and long-term sustainability. Define, evolve, and present technical strategy, domain roadmaps, target architecture, and engineering guardrails for enterprise platforms and services. Initiate and lead high-impact, cross-team initiatives that reduce systemic risk, simplify the technical estate, and accelerate delivery. Bring clarity to complex or ambiguous problem spaces, defining outcomes, sequencing work, and documenting trade-offs. Take end-to-end accountability for significant technical decisions, balancing value, quality, speed, cost, and risk. Act as a technical escalation point for complex delivery or architectural challenges, de-risking through design, prototypes, or hands-on intervention where appropriate. Raise engineering capability by mentoring senior engineers and supporting the development of staff-level thinking and judgement. Partner closely with engineering managers, product leaders, and operational stakeholders to align technical direction, roadmaps, and outcomes. Contribute to organisation-wide engineering standards and communities of practice, influencing consistency and quality through leadership rather than hierarchy. What we'd like to see from you: Extensive experience owning technical outcomes across infrastructure, platform, or enterprise tooling domains. Demonstrated experience in enterprise platform engineering, including Azure, M365, identity, and automation technologies. Strong system design and architectural judgement, defining technical direction, guardrails, and patterns that influence teams beyond direct authority. Track record of making consequential decisions in ambiguous problem spaces and influencing senior stakeholders through to delivery. Practical experience applying AI-assisted tooling and intelligent automation at enterprise scale, including governing safe adoption. Experience operating within regulated environments (FCA or similar), partnering with InfoSec and Risk to maintain security and compliance posture. Experience leading enterprise vendor and reseller relationships, including technical assurance and commercial governance. Comfortable owning technical governance of enterprise platforms, including operating and improving the supporting processes. Preferred Experience with enterprise collaboration and productivity platforms (Atlassian suite, ServiceNow, SharePoint). Understanding of ITIL-aligned service management, operational reliability, and change management processes. Demonstrated contribution to organisation-wide technology standards, patterns, and communities of practice. Why Compare the Market? We're a business built for pace and performance. Here, you'll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress. We believe diverse teams make better decisions, and we're committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive. If you're ready to stretch yourself, raise the bar, and grow with a team that's serious about performance, innovation, and purpose, we'd love to hear from you. Job Info Job Identification 100239 Job Category Technology Posting Date 06/02/2026, 02:21 PM Job Schedule Full time Locations White Collar Factory, London, London, EC1Y 8AF, GB Pegasus House, Peterborough, Cambridgeshire, PE2 6YS, GB (Hybrid)
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
06/06/2026
Full time
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The IT Operations Leadis responsible forthe hands on delivery, reliability, and security ofWifinity'sIT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement inM365,Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. The role ensures that core IT platforms and services are robust, well monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands on, requiring strong individual technical contribution alongside team leadership. Key areas of focus Service Desk &End User/EndpointSupport Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequentlyresolving issues hands-on. Ensure clear prioritisation, SLAs, escalation paths, andaccuratedocumentation and drive pragmatic improvements to tooling, self-service, and knowledge base content. Endpoint device management including robustconfiguration ofMDM,InTuneandConditional Accessalignment to InfoSec policies Asset management and optimisation includingM365 Defender IT Infrastructure - Physical (Nutanix Hosted, Hands On) Hands on ownership ofon premiseinfrastructurepredominantly hostedon Nutanix. Strong personal responsibility for Linux-based virtual machines and services running on the Nutanix platform. Design, build, patch, harden, and troubleshoot Linux systems in production environments. Manage compute, storage, networking, backups, and platform resilience within Nutanix. Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. Work directly with hardware, datacentre, and support partners whererequired, whileretaininginternal technical ownership. IT Infrastructure - Cloud Hands on ownership of cloud infrastructure platforms (e.g. Azure / AWS). Operate cloud services using a Linux first approach, aligned with on premise standards. Implement andmaintaininfrastructure as code, automation, and standardised builds. Own identity, access managementand authentication, backups, disaster recovery, and cost optimisationand ensureM365 isoptimaland fit for purpose. IT Monitoring & Observability Own monitoring tools across infrastructure and services. Configure alerts, dashboards, and thresholds based on real operational needs. Use monitoring data to proactivelyidentifyissues and prevent outages and continuously improve visibility, reducing reactive incident load. IT Incident Management Lead and activelyparticipatein major and complex incident response. Coordinate resolution across IT, Network Operations, and third parties. Own root cause analysis (RCA) and follow through of corrective actions and ensure incidents are genuinely fixed, not just closed. Software & License Management Own software asset and license management across the estate. Maintainaccurateinventories and ensure license compliance. Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting. Leadership & Ways of Working Lead a small team of 3 through direct involvement, mentoring, and coaching. Balance delivery discipline with pragmatism - fix problems properly, not cosmetically. Maintainhigh standardsof documentation, runbooks, and operational hygiene. Collaborate closely with Business Systems, Network Operations, andInformationSecurity. Execute against the IT operational plan, whileremainingresponsive to real-world issues. About you You will behighly technicalwith the ability tointerface withthe business.Youwill be joining a scale up business that strives to keep its start up values.You valuebeing genuinely impactful at work andare able tobe pragmatic when solving business issues.You are excellent at working with people and always strive to provide a customer driven approach.You are a 'Translator', you can take a complex business problem from a non technical stakeholder and turn it into a clear, scalable technical solution. Your experience Strong, demonstrable hands on Linux experience in production environments. Strong, demonstrable experience of managingand optimisinganM365tenant,particularlywithin anE5licence tier. Broad IT operations background across infrastructure, service desk, and incidents. Practical experience with cloud platforms, automation, and monitoring tools. Comfortable acting as both technical lead and individual contributor. Understanding of security, resilience, and operational risk. Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management It would be nice to also have Experience in a Telco or service provider environment is desirable but not essential. Experience of Nutanix, DNS, SharePoint, JIRAService Desk as well as ITIL Foundation qualification, CompTIA Linux+certification or similar. We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
05/06/2026
Full time
About us Wifinity was founded in 2007 to solve a problem-our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn't an option. And that problem isn't exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities. Conventional home broadband doesn't always work for them. Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms. We take the complexity out of connectivity. The opportunity The IT Operations Leadis responsible forthe hands on delivery, reliability, and security ofWifinity'sIT services and infrastructure. This is a deeply technical, player-manager role leading a small team of three, with significant personal involvement inM365,Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. The role ensures that core IT platforms and services are robust, well monitored, and operationally sound, supporting both corporate users and operational teams. While leadership and structure are important, this role is fundamentally hands on, requiring strong individual technical contribution alongside team leadership. Key areas of focus Service Desk &End User/EndpointSupport Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point, frequentlyresolving issues hands-on. Ensure clear prioritisation, SLAs, escalation paths, andaccuratedocumentation and drive pragmatic improvements to tooling, self-service, and knowledge base content. Endpoint device management including robustconfiguration ofMDM,InTuneandConditional Accessalignment to InfoSec policies Asset management and optimisation includingM365 Defender IT Infrastructure - Physical (Nutanix Hosted, Hands On) Hands on ownership ofon premiseinfrastructurepredominantly hostedon Nutanix. Strong personal responsibility for Linux-based virtual machines and services running on the Nutanix platform. Design, build, patch, harden, and troubleshoot Linux systems in production environments. Manage compute, storage, networking, backups, and platform resilience within Nutanix. Own capacity planning, lifecycle management, and platform upgrades in line with operational demand. Work directly with hardware, datacentre, and support partners whererequired, whileretaininginternal technical ownership. IT Infrastructure - Cloud Hands on ownership of cloud infrastructure platforms (e.g. Azure / AWS). Operate cloud services using a Linux first approach, aligned with on premise standards. Implement andmaintaininfrastructure as code, automation, and standardised builds. Own identity, access managementand authentication, backups, disaster recovery, and cost optimisationand ensureM365 isoptimaland fit for purpose. IT Monitoring & Observability Own monitoring tools across infrastructure and services. Configure alerts, dashboards, and thresholds based on real operational needs. Use monitoring data to proactivelyidentifyissues and prevent outages and continuously improve visibility, reducing reactive incident load. IT Incident Management Lead and activelyparticipatein major and complex incident response. Coordinate resolution across IT, Network Operations, and third parties. Own root cause analysis (RCA) and follow through of corrective actions and ensure incidents are genuinely fixed, not just closed. Software & License Management Own software asset and license management across the estate. Maintainaccurateinventories and ensure license compliance. Actively optimise spend through rationalisation and renewal reviews and work closely with Finance and Procurement on renewals and budgeting. Leadership & Ways of Working Lead a small team of 3 through direct involvement, mentoring, and coaching. Balance delivery discipline with pragmatism - fix problems properly, not cosmetically. Maintainhigh standardsof documentation, runbooks, and operational hygiene. Collaborate closely with Business Systems, Network Operations, andInformationSecurity. Execute against the IT operational plan, whileremainingresponsive to real-world issues. About you You will behighly technicalwith the ability tointerface withthe business.Youwill be joining a scale up business that strives to keep its start up values.You valuebeing genuinely impactful at work andare able tobe pragmatic when solving business issues.You are excellent at working with people and always strive to provide a customer driven approach.You are a 'Translator', you can take a complex business problem from a non technical stakeholder and turn it into a clear, scalable technical solution. Your experience Strong, demonstrable hands on Linux experience in production environments. Strong, demonstrable experience of managingand optimisinganM365tenant,particularlywithin anE5licence tier. Broad IT operations background across infrastructure, service desk, and incidents. Practical experience with cloud platforms, automation, and monitoring tools. Comfortable acting as both technical lead and individual contributor. Understanding of security, resilience, and operational risk. Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management It would be nice to also have Experience in a Telco or service provider environment is desirable but not essential. Experience of Nutanix, DNS, SharePoint, JIRAService Desk as well as ITIL Foundation qualification, CompTIA Linux+certification or similar. We offer a competitive salary and benefits package which includes an 'Annual Leave Buy & Sell Scheme', in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check. At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect. This advert can be available in other formats (upon request) for those who require it, please contact for assistance.
We are seeking a hands on Microsoft 365 Copilot specialist to support and optimise enterprise scale M365 Copilot deployments. The role involves technical delivery across Copilot, Microsoft 365 administration, governance, data access, reporting, and user enablement. Key Skills Strong enterprise experience with Microsoft 365 Copilot M365 administration and configuration SharePoint Online permissions and data access controls Entra ID, Conditional Access, and identity management Microsoft Purview, DLP, retention, and compliance Copilot reporting, adoption, and licence optimisation Troubleshooting Copilot performance and user issues Assessing fit for Copilot, Copilot Studio, Power Platform, and related services Clear technical documentation and recommendations Desirable Copilot Studio, Power Platform, Microsoft Graph Azure Monitor / Log Analytics Power BI AI governance and Responsible AI Cost and usage optimisation Ideal Background Senior M365 engineer, consultant, or architect Experience supporting mature Copilot environments Strong advisory and troubleshooting capability Able to work across technical, security, governance, and business teams Comfortable with hands on remediation and strategic recommendations Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
05/06/2026
Full time
We are seeking a hands on Microsoft 365 Copilot specialist to support and optimise enterprise scale M365 Copilot deployments. The role involves technical delivery across Copilot, Microsoft 365 administration, governance, data access, reporting, and user enablement. Key Skills Strong enterprise experience with Microsoft 365 Copilot M365 administration and configuration SharePoint Online permissions and data access controls Entra ID, Conditional Access, and identity management Microsoft Purview, DLP, retention, and compliance Copilot reporting, adoption, and licence optimisation Troubleshooting Copilot performance and user issues Assessing fit for Copilot, Copilot Studio, Power Platform, and related services Clear technical documentation and recommendations Desirable Copilot Studio, Power Platform, Microsoft Graph Azure Monitor / Log Analytics Power BI AI governance and Responsible AI Cost and usage optimisation Ideal Background Senior M365 engineer, consultant, or architect Experience supporting mature Copilot environments Strong advisory and troubleshooting capability Able to work across technical, security, governance, and business teams Comfortable with hands on remediation and strategic recommendations Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Optoma Europe Limited
Hemel Hempstead, Hertfordshire
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
05/06/2026
Full time
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
05/06/2026
Full time
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide. We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers' dreams possible. As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands-on IT infrastructure support role focused on delivering high-quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer-focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non-technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi-site organisations Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms Familiarity with basic scripting or automation, such as PowerShell , to support operational efficiency and task automation Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous Candidate Specification About You You are someone who enjoys combining hands-on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies. How to apply We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs. To apply for this vacancy please email your CV and a covering letter to
04/06/2026
Full time
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote A passionate, customer-focused brand, Optoma products captivate, inspire, and connect people for a better experience. The Optoma Group has regional headquarters in Europe, the USA, and Asia Pacific with well-established channels across three continents, providing reliable and innovative visual solutions for customers and partners worldwide. We unite people through captivating visual experiences, serving customers who demand seamless, innovative technology to tell their stories. We make our customers' dreams possible. As a global leader in large display technologies, Optoma combines cutting-edge design and engineering to deliver visual display solutions from the home to the office, classroom, and commercial spaces. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands-on IT infrastructure support role focused on delivering high-quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end-user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer-focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non-technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi-site organisations Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms Familiarity with basic scripting or automation, such as PowerShell , to support operational efficiency and task automation Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous Candidate Specification About You You are someone who enjoys combining hands-on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies. How to apply We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. We welcome applications from all and as such if you require any reasonable adjustments to our recruitment process, please inform us and we will do our best to accommodate your needs. To apply for this vacancy please email your CV and a covering letter to
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
04/06/2026
Full time
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
Title: Sr. Systems Engineer (Internal Support) Reports to: Internal Support Manager Location/Type: UK Onsite Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service. We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first. We are seeking a Sr. Internal Support (IS) Senior Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities. You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas' VOIP system. Responsibilities: Minimum 10 years of IT experience/administration Strong verbal and written communication skills Advanced PowerShell skills including scripting End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID) Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers Support/use of ConnectWise Manage and ScreenConnect Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations Experience taking projects/deployments from proof-of-concept to production Desirable Qualities: Experience working in an MSP environment Administration and use of RMM agents/tools Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Atlassian, AFI, Mimecast, and 1Password Experience with Azure Virtual Desktop Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
04/06/2026
Full time
Title: Sr. Systems Engineer (Internal Support) Reports to: Internal Support Manager Location/Type: UK Onsite Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year since inception through our uncompromising focus on service. We value collaboration, culture, client satisfaction, efficiency, accountability, and a growth mindset. We are looking for people who can thrive in and contribute to Atlas' culture while putting the customer first. We are seeking a Sr. Internal Support (IS) Senior Engineer to join our rapidly growing organization. This is a highly technical role providing excellent career development opportunities. You will be working with the Atlas internal infrastructure team to support internal systems, including Azure AVD, Endpoint infrastructure, Entra ID, Intune, MS Defender, and Atlas' VOIP system. Responsibilities: Minimum 10 years of IT experience/administration Strong verbal and written communication skills Advanced PowerShell skills including scripting End User Support / Desktop Support: Windows 10/11, Microsoft Office, desktop, and mobile device troubleshooting Support of primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Entra ID) Systems Administration: knowledge of Windows Server 2019/2022 including Active Directory, Group Policy, and Domain Controllers Support/use of ConnectWise Manage and ScreenConnect Experience in data and platform migrations; e.g., Email security migration, VOIP migration, on-prem/hybrid to cloud migrations Experience taking projects/deployments from proof-of-concept to production Desirable Qualities: Experience working in an MSP environment Administration and use of RMM agents/tools Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Atlassian, AFI, Mimecast, and 1Password Experience with Azure Virtual Desktop Experience with cybersecurity solutions such as Cavelo, ThreatLocker, and MS Defender Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
XypherAI is seeking an experienced and driven Microsoft Copilot specialist to join our AI Enablement function. This is a senior, group-wide role responsible for designing, deploying, and governing Microsoft Copilot, Copilot Studio, and Power Platform capabilities across our portfolio of cybersecurity and technology businesses - including DigitalXRAID, CyberCrowd, Aristi, and IntaForensics. This role offers the opportunity to shape how AI is adopted at scale across a security-first organisation. We are looking for a hands on professional who combines deep Microsoft 365 AI expertise with the judgement to operate within a robust governance framework - someone equally comfortable building agents in Copilot Studio, configuring Purview sensitivity labels, and delivering training to staff members to ensure that copilot is adopted safely and efficiently. Key Responsibilities Lead the design, deployment, and ongoing governance of Microsoft 365 Copilot across the group's tenants and business units Build, deploy, and maintain custom agents and automations using Copilot Studio, Power Automate, and the wider Power Platform Implement and maintain governance controls including Purview sensitivity labels, DLP policies, SharePoint permissions hygiene, and Entra ID conditional access tied to AI workloads Partner with the BU representative network to evaluate AI ideas, define requirements, and translate business problems into secure, governed AI solutions Produce clear documentation, runbooks, and adoption materials for both technical teams and non-technical end users Deliver structured training and enablement sessions to drive sustained adoption, prompt engineering competency, and responsible use across the group Maintain awareness of the Microsoft AI roadmap and provide informed recommendations to the AI governance body Contribute to the wider AI Enablement strategy, including alignment with ISO 42001, internal AI policy, and the group's discovery led approach Mentor and upskill colleagues across the group on Microsoft AI capabilities, governance principles, and prompt practices Main Requirements for the Role Demonstrable experience deploying Microsoft 365 Copilot in a mid to large enterprise environment, including readiness assessment, permissions remediation, and adoption planning Hands on experience building agents in Copilot Studio and automations across the Power Platform (Power Automate, PowerApps) Strong working knowledge of Microsoft Purview, sensitivity labels, DLP, and the M365 compliance estate Working knowledge of Entra ID, conditional access, and identity based controls as they apply to AI workloads Understanding of the GDPR, UK Data Boundary, and DPIA implications of generative AI deployments Excellent stakeholder management and the judgement to push back on requests that don't meet security or governance standards Strong written and verbal communication, with the ability to translate technical capabilities into clear business outcomes for non technical audiences Ability to manage multiple workstreams across business units and operate independently with minimal supervision Right to work in the UK Experiences and Skills That Would Also Be Beneficial Microsoft certifications such as AB 900 and AB 730 Exposure to Azure AI Foundry, Azure OpenAI, and broader Azure AI services Experience working in security-sensitive or regulated environments (cybersecurity, financial services, legal, defence, healthcare) Familiarity with ISO 42001, NIST AI RMF, or other AI governance frameworks Scripting capability (PowerShell, Python) for tenant administration and automation Experience designing and delivering structured training or change management programmes for AI tooling SC clearance or willingness to undergo vetting
04/06/2026
Full time
XypherAI is seeking an experienced and driven Microsoft Copilot specialist to join our AI Enablement function. This is a senior, group-wide role responsible for designing, deploying, and governing Microsoft Copilot, Copilot Studio, and Power Platform capabilities across our portfolio of cybersecurity and technology businesses - including DigitalXRAID, CyberCrowd, Aristi, and IntaForensics. This role offers the opportunity to shape how AI is adopted at scale across a security-first organisation. We are looking for a hands on professional who combines deep Microsoft 365 AI expertise with the judgement to operate within a robust governance framework - someone equally comfortable building agents in Copilot Studio, configuring Purview sensitivity labels, and delivering training to staff members to ensure that copilot is adopted safely and efficiently. Key Responsibilities Lead the design, deployment, and ongoing governance of Microsoft 365 Copilot across the group's tenants and business units Build, deploy, and maintain custom agents and automations using Copilot Studio, Power Automate, and the wider Power Platform Implement and maintain governance controls including Purview sensitivity labels, DLP policies, SharePoint permissions hygiene, and Entra ID conditional access tied to AI workloads Partner with the BU representative network to evaluate AI ideas, define requirements, and translate business problems into secure, governed AI solutions Produce clear documentation, runbooks, and adoption materials for both technical teams and non-technical end users Deliver structured training and enablement sessions to drive sustained adoption, prompt engineering competency, and responsible use across the group Maintain awareness of the Microsoft AI roadmap and provide informed recommendations to the AI governance body Contribute to the wider AI Enablement strategy, including alignment with ISO 42001, internal AI policy, and the group's discovery led approach Mentor and upskill colleagues across the group on Microsoft AI capabilities, governance principles, and prompt practices Main Requirements for the Role Demonstrable experience deploying Microsoft 365 Copilot in a mid to large enterprise environment, including readiness assessment, permissions remediation, and adoption planning Hands on experience building agents in Copilot Studio and automations across the Power Platform (Power Automate, PowerApps) Strong working knowledge of Microsoft Purview, sensitivity labels, DLP, and the M365 compliance estate Working knowledge of Entra ID, conditional access, and identity based controls as they apply to AI workloads Understanding of the GDPR, UK Data Boundary, and DPIA implications of generative AI deployments Excellent stakeholder management and the judgement to push back on requests that don't meet security or governance standards Strong written and verbal communication, with the ability to translate technical capabilities into clear business outcomes for non technical audiences Ability to manage multiple workstreams across business units and operate independently with minimal supervision Right to work in the UK Experiences and Skills That Would Also Be Beneficial Microsoft certifications such as AB 900 and AB 730 Exposure to Azure AI Foundry, Azure OpenAI, and broader Azure AI services Experience working in security-sensitive or regulated environments (cybersecurity, financial services, legal, defence, healthcare) Familiarity with ISO 42001, NIST AI RMF, or other AI governance frameworks Scripting capability (PowerShell, Python) for tenant administration and automation Experience designing and delivering structured training or change management programmes for AI tooling SC clearance or willingness to undergo vetting
