Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
03/06/2026
Contractor
Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
03/06/2026
Contractor
SC Cleared Service Desk Analyst Location: Reading (Onsite) Rate: 230 per day Contract Length: 6 months Profile: Dedicated and security-cleared Service Desk Analyst with proven experience providing 1st and 2nd line IT support within secure and fast-paced environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application, and network issues Manage user accounts, permissions, and access requests in Active Directory Support Microsoft 365 (Outlook, Teams, SharePoint) Log, prioritise, and resolve incidents in line with SLAs Escalate complex issues to 3rd line teams where required Assist with onboarding/offboarding of users Maintain documentation and knowledge base articles Ensure compliance with security policies in SC-cleared environments ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Role: Digital Service Desk Team Leader Type: Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work: Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full life cycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident life cycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
03/06/2026
Contractor
Role: Digital Service Desk Team Leader Type: Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work: Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full life cycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports. Contributing to Trust-wide digital service initiatives, including governance and continuous improvement. Ticket and Queue Management Oversee incident life cycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. Quality assurance: Review tickets for accuracy, resolution quality, and adherence to process. Provide reporting: Produce routine and ad hoc performance reports for the Service Desk Manager. Customer Service and Communication Promote service excellence: Ensure high standards of communication and professionalism in all interactions. Manage expectations: Communicate delays or risks to users and stakeholders in a timely and constructive manner. Resolve complaints: Investigate and respond to user complaints or dissatisfaction,escalating only when necessary. Provide reports of customer complaints and their resolutions to the Service Desk Manager, to facilitate process changes and team learning. Team Management and Mentoring Line management: Line manage Band 4 and Band 5 Service Desk Analysts, including performance review and development planning. Manage rotas: Plan and maintain resourcing rotas to ensure adequate coverage of core service hours. Support development: Coach, mentor, and support team members in their professional growth. Deputise as needed: Act as deputy for the Service Desk Manager and other Digital managers as required. Technical Support and Service Delivery Support service delivery: Provide senior technical support as needed, especially during high-demand periods. Manage escalations: Review and ensure timely escalation of unresolved or incorrectly triaged incidents. Collaborate with ITIL functions: Work with Service Desk, ITIL, and SACM Managers to ensure service quality. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: IT Service Desk Analyst Location: Fully Remote/Work From Home (WFH) - office based in Sussex Salary: £28,500 + Benefits Start date: ASAP Outside Office Hours: 4pm to 12am Wednesday & Thursday/8pm to 8am Saturday & Sunday (37.5 hrs per week) Company: We are assisting a successful IT services company who are searching for an OOH (Evening and Weekends) IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA s, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Key Skills & Competencies: Experience of working in a 1st line IT role Experience of Active Directory users and computers Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have
03/06/2026
Full time
Job Title: IT Service Desk Analyst Location: Fully Remote/Work From Home (WFH) - office based in Sussex Salary: £28,500 + Benefits Start date: ASAP Outside Office Hours: 4pm to 12am Wednesday & Thursday/8pm to 8am Saturday & Sunday (37.5 hrs per week) Company: We are assisting a successful IT services company who are searching for an OOH (Evening and Weekends) IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA s, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer, Wi-Fi and Interactive Audio-Visual equipment Provide 1st line support and triage tickets to 2nd & 3rd line support teams Liaise with 3rd party suppliers as required Complete online and email ticket requests with a high level of diligence Respond to user requests and assist and teach users where appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a professional, confident and timely manner, with a strong focus on first time fixes Key Skills & Competencies: Experience of working in a 1st line IT role Experience of Active Directory users and computers Competent at identifying and fixing desktop hardware & software issues Basic networking and general fault diagnosis Customer service experience and strong communication skills A team player who is self-motivated, enthusiastic, and keen to learn Diligent with good time management skills and the ability to prioritise tasks Proactive approach to work, with a positive and flexible attitude Nice to have experience Experience of working in an ITIL environment and contributing to the continual service improvement culture nice to have Experience of using an ITSM tool nice to have
Your Company A well-established and growing organisation with operations across Northern Ireland and the wider UK is seeking to expand its IT function. With a focus on continuous improvement and innovation, the business is investing in its technology landscape and offering an exciting opportunity to join a collaborative and forward-thinking IT team. This is a great opportunity to join a company where IT plays a key role in business success, with real scope for career development across a wide range of systems and technologies. Your Role As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies. Key responsibilities will include: Providing end-user support across desktops, laptops and mobile devices. Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms. Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services. Supporting networking components including DNS, DHCP, switches and firewalls. Working with third-party vendors to ensure high-quality service delivery. Contributing to IT projects and system improvements across the organisation. You will also have the opportunity to broaden your skillet by getting involved in new system implementations and IT initiatives. What You Need to Succeed To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include: minimum of 3 years' experience in a hands-on IT support role within a busy environment. Strong experience supporting Windows environments, including Windows 11 and Windows Server Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support Experience supporting mobile devices (iOS and Android Ability to work independently and resolve issues through completion. Strong communication skills with the ability to support non-technical users Desirable (but not essential): Exposure to ITIL processes or service desk frameworks Experience with In tune or device configuration policies Knowledge of project delivery methodologies A full driving licence and access to transport will be required due to occasional travel across sites. What You Need to Do Now If you're an experienced IT professional looking for your next challenge in a supportive and evolving environment, we'd love to hear from you. Apply now with your up-to-date CV or get in touch for a confidential discussion about this opportunity. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/06/2026
Full time
Your Company A well-established and growing organisation with operations across Northern Ireland and the wider UK is seeking to expand its IT function. With a focus on continuous improvement and innovation, the business is investing in its technology landscape and offering an exciting opportunity to join a collaborative and forward-thinking IT team. This is a great opportunity to join a company where IT plays a key role in business success, with real scope for career development across a wide range of systems and technologies. Your Role As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies. Key responsibilities will include: Providing end-user support across desktops, laptops and mobile devices. Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms. Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services. Supporting networking components including DNS, DHCP, switches and firewalls. Working with third-party vendors to ensure high-quality service delivery. Contributing to IT projects and system improvements across the organisation. You will also have the opportunity to broaden your skillet by getting involved in new system implementations and IT initiatives. What You Need to Succeed To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include: minimum of 3 years' experience in a hands-on IT support role within a busy environment. Strong experience supporting Windows environments, including Windows 11 and Windows Server Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support Experience supporting mobile devices (iOS and Android Ability to work independently and resolve issues through completion. Strong communication skills with the ability to support non-technical users Desirable (but not essential): Exposure to ITIL processes or service desk frameworks Experience with In tune or device configuration policies Knowledge of project delivery methodologies A full driving licence and access to transport will be required due to occasional travel across sites. What You Need to Do Now If you're an experienced IT professional looking for your next challenge in a supportive and evolving environment, we'd love to hear from you. Apply now with your up-to-date CV or get in touch for a confidential discussion about this opportunity. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Madison a division of H Young (Operations) Ltd
Milton Keynes, Buckinghamshire
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. We are looking for a proactive and customer focused IT Helpdesk Analyst to join our IT team. You'll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive. Key Responsibilities Provide 1st line support to internal users via phone, email, and ticketing system Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange) Install, configure, and maintain IT equipment and applications Escalate complex issues to senior IT staff or third party vendors where necessary Maintain accurate records of incidents, requests, and resolutions Assist with IT projects, system upgrades, and rollouts Support warehouse and logistics systems critical to distribution operations About You Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role Good team player with experience using Windows 11, Outlook, Word and Excel. Knowledge or experience of Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking is desirable Familiarity with ticketing systems and remote support tools Excellent problem solving skills and attention to detail Strong communication skills with a customer first mindset Ability to prioritise and manage multiple tasks in a fast paced environment A dynamic, team oriented working environment Good written and spoken English This is a service role and you'll have excellent communication skills, with good written and spoken English. We offer a competitive salary and generous staff discount, and the opportunity to work for one of the UK cycling industry's leading businesses. Apply for this role Attach CV. Max file size: 10 mb (pdf, doc, docx).
03/06/2026
Full time
Madison is the UK's number one distributor of high end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business. We are looking for a proactive and customer focused IT Helpdesk Analyst to join our IT team. You'll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive. Key Responsibilities Provide 1st line support to internal users via phone, email, and ticketing system Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange) Install, configure, and maintain IT equipment and applications Escalate complex issues to senior IT staff or third party vendors where necessary Maintain accurate records of incidents, requests, and resolutions Assist with IT projects, system upgrades, and rollouts Support warehouse and logistics systems critical to distribution operations About You Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role Good team player with experience using Windows 11, Outlook, Word and Excel. Knowledge or experience of Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking is desirable Familiarity with ticketing systems and remote support tools Excellent problem solving skills and attention to detail Strong communication skills with a customer first mindset Ability to prioritise and manage multiple tasks in a fast paced environment A dynamic, team oriented working environment Good written and spoken English This is a service role and you'll have excellent communication skills, with good written and spoken English. We offer a competitive salary and generous staff discount, and the opportunity to work for one of the UK cycling industry's leading businesses. Apply for this role Attach CV. Max file size: 10 mb (pdf, doc, docx).
IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands on expertise at 2nd and 3rd level support. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
03/06/2026
Full time
IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands on expertise at 2nd and 3rd level support. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside Key Responsibilities Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicate software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third party hardware and software vendors as needed to resolve escalated issues Required Qualifications 3+ years of hands on desktop support experience in a Microsoft 365 and virtualised environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem solving skills with a methodical and customer focused approach Understanding of Jira processes, including incident management and change control Preferred Qualifications Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
03/06/2026
Full time
Desktop Support Analyst Rate - 200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside Key Responsibilities Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video conferencing and collaboration tools, including Zoom and other AV systems Log, track, and resolve tickets using the organization's Jira ticketing system Communicate software and security best practices to end users at varying levels of technical ability Adhere to business continuity protocols and change control processes when implementing changes to the environment Liaise with third party hardware and software vendors as needed to resolve escalated issues Required Qualifications 3+ years of hands on desktop support experience in a Microsoft 365 and virtualised environment Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI) Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications Experience with Active Directory and/or Microsoft Entra ID for user and device management Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN Confident communicator with the ability to support users of all technical backgrounds Strong problem solving skills with a methodical and customer focused approach Understanding of Jira processes, including incident management and change control Preferred Qualifications Experience with Zoom administration and enterprise video conferencing systems Familiarity with macOS support in a mixed OS environment Experience using Citrix Director for session monitoring and troubleshooting Knowledge of Bloomberg terminal support and administration Previous experience in financial services or professional services environments
Innovate Healthcare Services Ltd. is seeking a dedicated ICT Service Desk Analyst to provide customer-focused technical support. The role involves logging and prioritising issues, ensuring effective problem resolution. Candidates should demonstrate strong troubleshooting skills and a collaborative approach to work. This is a great opportunity for those who enjoy solving problems and working in a dynamic environment. Interested individuals can apply by sending their CV and cover letter to Tamir Hussain at .
03/06/2026
Full time
Innovate Healthcare Services Ltd. is seeking a dedicated ICT Service Desk Analyst to provide customer-focused technical support. The role involves logging and prioritising issues, ensuring effective problem resolution. Candidates should demonstrate strong troubleshooting skills and a collaborative approach to work. This is a great opportunity for those who enjoy solving problems and working in a dynamic environment. Interested individuals can apply by sending their CV and cover letter to Tamir Hussain at .
Overview Senior Service Desk Analyst - responsible for delivering excellent IT support, acting as the first escalation point for incidents and service requests, managing incidents efficiently, and mentoring junior colleagues. Key Responsibilities Deliver exceptional IT support to internal colleagues, focusing on the best possible experience. Act as the first escalation point for incidents and service requests, stepping in with first line support when needed. Escalate tickets to specialist support teams and attend major incident and P1 reviews, following through to resolution. Follow service management processes and standards to provide strong incident and request management, reduce business impact, and identify repeat issues or smarter ways of working. Monitor KPIs closely, escalating risks to the Problem or Incident Manager or Team Leader where appropriate, and lead by example through mentoring colleagues. Manage workload effectively to meet SLAs, drive continuous improvement and serve as a role model within the team. Build strong relationships with colleagues and stakeholders to support effective IT delivery and best in class service. Develop a strong understanding of HL's systems and services to assess impact quickly and manage incidents effectively. Create and maintain knowledge articles, documentation and Service Desk policies to support effective incident and request management. Create a welcoming and inclusive support environment that recognises and accommodates the diverse needs of colleagues. Promote fairness, respect and transparency in every interaction, communication and ticket handled. Maintain high professional standards and seek opportunities to improve the quality and effectiveness of IT support. Act with integrity and responsibility in every aspect of the role, handling colleague and client information securely and following data protection policies and confidentiality requirements. Follow health and safety policies to support the wellbeing of colleagues while delivering IT support. Work sustainably by disposing of IT equipment and related waste responsibly, in line with the company's environmental commitments. Qualifications and Desired Skills Excellent communication skills, both written and verbal, with a polite telephone manner. Friendly and approachable with strong customer service skills, able to communicate with colleagues who have varying IT knowledge. Excellent troubleshooting and investigation skills. Ability to lead team discussions. Provision of VIP/white glove ticket handling. Broad knowledge of IT and experience using IT Service Management tools such as ServiceNow. Excellent knowledge of Office 365 and Microsoft Operating Systems. Proficiency with IT tools, Active Directory, Azure AD and Exchange. Well organised and able to prioritise workload. Experience in adhering to audited procedures. Risk awareness: ability to determine and mitigate risk. General understanding of ITIL principles. Experience in training, mentoring and supporting junior colleagues. Experience in overseeing rotas and conducting quality assurance of tickets while providing feedback to others. Experience in working in a financial institution is desired but not mandatory. Working Pattern Permanent role based in Bristol head office, BS1 5HL. Working hours are Monday to Friday between 7am to 6pm with an occasional Saturday from 9.30am to 12.30pm; a rota will be provided within these hours. This is a hybrid role with up to 3 days in the office per week. The role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Benefits Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1 day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income protection and life insurance (4 salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities In house barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year (dependent on role level) Legal & Inclusion Statement We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note we are unable to provide employment sponsorship to candidates.
03/06/2026
Full time
Overview Senior Service Desk Analyst - responsible for delivering excellent IT support, acting as the first escalation point for incidents and service requests, managing incidents efficiently, and mentoring junior colleagues. Key Responsibilities Deliver exceptional IT support to internal colleagues, focusing on the best possible experience. Act as the first escalation point for incidents and service requests, stepping in with first line support when needed. Escalate tickets to specialist support teams and attend major incident and P1 reviews, following through to resolution. Follow service management processes and standards to provide strong incident and request management, reduce business impact, and identify repeat issues or smarter ways of working. Monitor KPIs closely, escalating risks to the Problem or Incident Manager or Team Leader where appropriate, and lead by example through mentoring colleagues. Manage workload effectively to meet SLAs, drive continuous improvement and serve as a role model within the team. Build strong relationships with colleagues and stakeholders to support effective IT delivery and best in class service. Develop a strong understanding of HL's systems and services to assess impact quickly and manage incidents effectively. Create and maintain knowledge articles, documentation and Service Desk policies to support effective incident and request management. Create a welcoming and inclusive support environment that recognises and accommodates the diverse needs of colleagues. Promote fairness, respect and transparency in every interaction, communication and ticket handled. Maintain high professional standards and seek opportunities to improve the quality and effectiveness of IT support. Act with integrity and responsibility in every aspect of the role, handling colleague and client information securely and following data protection policies and confidentiality requirements. Follow health and safety policies to support the wellbeing of colleagues while delivering IT support. Work sustainably by disposing of IT equipment and related waste responsibly, in line with the company's environmental commitments. Qualifications and Desired Skills Excellent communication skills, both written and verbal, with a polite telephone manner. Friendly and approachable with strong customer service skills, able to communicate with colleagues who have varying IT knowledge. Excellent troubleshooting and investigation skills. Ability to lead team discussions. Provision of VIP/white glove ticket handling. Broad knowledge of IT and experience using IT Service Management tools such as ServiceNow. Excellent knowledge of Office 365 and Microsoft Operating Systems. Proficiency with IT tools, Active Directory, Azure AD and Exchange. Well organised and able to prioritise workload. Experience in adhering to audited procedures. Risk awareness: ability to determine and mitigate risk. General understanding of ITIL principles. Experience in training, mentoring and supporting junior colleagues. Experience in overseeing rotas and conducting quality assurance of tickets while providing feedback to others. Experience in working in a financial institution is desired but not mandatory. Working Pattern Permanent role based in Bristol head office, BS1 5HL. Working hours are Monday to Friday between 7am to 6pm with an occasional Saturday from 9.30am to 12.30pm; a rota will be provided within these hours. This is a hybrid role with up to 3 days in the office per week. The role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Benefits Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1 day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income protection and life insurance (4 salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities In house barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year (dependent on role level) Legal & Inclusion Statement We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note we are unable to provide employment sponsorship to candidates.
Hargreaves Lansdown PLC is seeking a Senior Service Desk Analyst to deliver exceptional IT support at their Bristol office. The role involves managing incidents, mentoring junior colleagues, and ensuring excellent service delivery. With a focus on continuous improvement, you will also engage in incident management and foster strong relationships across the organization. This permanent position offers hybrid working options and a commitment to employee wellbeing through various benefits.
03/06/2026
Full time
Hargreaves Lansdown PLC is seeking a Senior Service Desk Analyst to deliver exceptional IT support at their Bristol office. The role involves managing incidents, mentoring junior colleagues, and ensuring excellent service delivery. With a focus on continuous improvement, you will also engage in incident management and foster strong relationships across the organization. This permanent position offers hybrid working options and a commitment to employee wellbeing through various benefits.
Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues. The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.
03/06/2026
Full time
Belfast International is seeking a Junior IT Support Analyst to provide technical support and assistance for IT services. This role involves managing service requests and troubleshooting hardware and software issues. The ideal candidate will demonstrate strong customer service skills and the ability to work in a team environment. Compensation is competitive, with a salary range of £25,000 to £30,000 for a full-time position.
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity As a Business Analyst supporting our Distribution Technology Analytics team, you will play a key role in shaping how Distribution teams access and use data to make decisions. You'll partner with Distribution stakeholders (Sales, Client Service, Management) as well as upstream data engineering and analytics teams to ensure that insights are accurate, trusted, and aligned to how the business operates. Partner with global Distribution stakeholders to understand business workflows and decision making needs, translating them into clear analytics and reporting requirements. Create and evolve dashboards and reporting that surface key Distribution KPIs and provide actionable insights for Sales and Client teams. Serve as the bridge between certified enterprise data and Distribution consumers, ensuring data is accurately interpreted and delivered through intuitive, business ready dashboards and reports. Utilize tools such as SQL, Tableau, Power BI, and related analytics platforms to analyze data, monitor data quality, and deliver insights that enable data driven business decisions. Collaborate closely with data engineering teams, bringing business context and requirements to analytics solutions. Document reporting logic, data flows, and metric definitions in partnership with Enterprise Data Management to support clarity, reuse, and governance. The role sits within the Business Analyst Guild within JHI's Technology organization, offering a strong professional BA community focused on shared standards, best practices, and continuous development. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Strong experience as a Business Analyst supporting analytics, reporting, or data driven solutions in a business intelligence or analytics environment. Solid understanding of data concepts, including data pipelines, data architecture, and how curated or certified data is consumed downstream. Demonstrated experience writing SQL scripts for analysis of data warehouses or other data implementations in any of the following database platforms: Oracle, Microsoft SQL Server, Databricks Delta Lake, Snowflake. Experience working with data visualization and reporting tools such as Power BI, Tableau, or similar, with a focus on business consumption, insight delivery, and data quality validation. Proven ability to partner with business stakeholders to gather requirements, translate needs into user stories, and manage priorities within an Agile delivery model. Strong communication and stakeholder management skills, with the ability to explain data and analytics concepts to non technical audiences. Nice to have skills Prior experience supporting Distribution, Sales, Client Service, or Commercial teams, ideally within financial services or asset management. Basic coding or scripting knowledge (e.g., Python) used for data analysis, validation, or automation support. Experience contributing to or shaping BA standards, templates, or communities of practice. Experience working in outcome or value based delivery models, moving beyond feature completion to measurable business impact. Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
03/06/2026
Full time
Why work for us? A career at Janus Henderson is more than a job, it's about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity As a Business Analyst supporting our Distribution Technology Analytics team, you will play a key role in shaping how Distribution teams access and use data to make decisions. You'll partner with Distribution stakeholders (Sales, Client Service, Management) as well as upstream data engineering and analytics teams to ensure that insights are accurate, trusted, and aligned to how the business operates. Partner with global Distribution stakeholders to understand business workflows and decision making needs, translating them into clear analytics and reporting requirements. Create and evolve dashboards and reporting that surface key Distribution KPIs and provide actionable insights for Sales and Client teams. Serve as the bridge between certified enterprise data and Distribution consumers, ensuring data is accurately interpreted and delivered through intuitive, business ready dashboards and reports. Utilize tools such as SQL, Tableau, Power BI, and related analytics platforms to analyze data, monitor data quality, and deliver insights that enable data driven business decisions. Collaborate closely with data engineering teams, bringing business context and requirements to analytics solutions. Document reporting logic, data flows, and metric definitions in partnership with Enterprise Data Management to support clarity, reuse, and governance. The role sits within the Business Analyst Guild within JHI's Technology organization, offering a strong professional BA community focused on shared standards, best practices, and continuous development. What to expect when you join our firm Hybrid working and reasonable accommodations Generous Holiday policies Excellent Health and Wellbeing benefits including corporate membership to ClassPass Paid volunteer time to step away from your desk and into the community Support to grow through professional development courses, tuition/qualification reimbursement and more Maternal/paternal leave benefits and family services Complimentary subscription to Headspace - the mindfulness app All employee events including networking opportunities and social activities Lunch allowance for use within our subsidised onsite canteen Must have skills Strong experience as a Business Analyst supporting analytics, reporting, or data driven solutions in a business intelligence or analytics environment. Solid understanding of data concepts, including data pipelines, data architecture, and how curated or certified data is consumed downstream. Demonstrated experience writing SQL scripts for analysis of data warehouses or other data implementations in any of the following database platforms: Oracle, Microsoft SQL Server, Databricks Delta Lake, Snowflake. Experience working with data visualization and reporting tools such as Power BI, Tableau, or similar, with a focus on business consumption, insight delivery, and data quality validation. Proven ability to partner with business stakeholders to gather requirements, translate needs into user stories, and manage priorities within an Agile delivery model. Strong communication and stakeholder management skills, with the ability to explain data and analytics concepts to non technical audiences. Nice to have skills Prior experience supporting Distribution, Sales, Client Service, or Commercial teams, ideally within financial services or asset management. Basic coding or scripting knowledge (e.g., Python) used for data analysis, validation, or automation support. Experience contributing to or shaping BA standards, templates, or communities of practice. Experience working in outcome or value based delivery models, moving beyond feature completion to measurable business impact. Supervisory responsibilities No Potential for growth Mentoring Leadership development programs Regular training Career development services Continuing education courses You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role. Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance. Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here. Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee's job functions (as determined by Janus Henderson at its sole discretion). You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants' past political contributions or activity may impact applicants' eligibility for this position.
McArthurGlen Group is seeking an IT Service Desk Analyst to deliver exceptional IT support across the organization. The successful candidate will act as the first point of contact for IT-related issues, logging and resolving incidents to ensure seamless operations. Key responsibilities include supporting end-user technology, collaborating within a service-driven team, and maintaining user-friendly documentation. A blend of strong troubleshooting and communication skills is essential, and the role allows for hybrid working options alongside competitive salary and additional perks.
03/06/2026
Full time
McArthurGlen Group is seeking an IT Service Desk Analyst to deliver exceptional IT support across the organization. The successful candidate will act as the first point of contact for IT-related issues, logging and resolving incidents to ensure seamless operations. Key responsibilities include supporting end-user technology, collaborating within a service-driven team, and maintaining user-friendly documentation. A blend of strong troubleshooting and communication skills is essential, and the role allows for hybrid working options alongside competitive salary and additional perks.
United Cerebral Palsy of Georgia
Leyland, Lancashire
Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include: Resolving incoming IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to r
03/06/2026
Full time
Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base. Reporting to the IT Manager, duties to include: Resolving incoming IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to r
Analyst, Application SupportApplylocations: London, GBRtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 15, 2026 (13 days left to apply)job requisition id: We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comCIBC are committed to building a Cross-Asset Derivatives service infrastructure, trading, risk management platform to be used globally across all regions and all businesses. The system has been rolled out to a number of desks, but the scope of the project is set to grow rapidly over the coming years as new functionality is implemented to support additional business lines and asset classes.You will develop an understanding of Capital Markets trading and financial products and be expected to work closely with end users (Trading, Risk Management, Trade Control, Middle office and Finance), Business Analysts, Developers and QA located in global CIBC offices. You will become an expert in all equity software platforms across CIBC.You are responsible for influencing the design, architecture and operational effectiveness of all equity application systems covering multiple asset classes. Provide extensive technical and operational expertise to facilitate, support and enhance service delivery for development of processes and support of risk, trading and service based application services. Act as a key contact point between users and technology teams by building relationships with our stakeholders. MAJOR ACTIVITIES: Be available out of hours to provide failover testing, batch and incident recovery - set an example to others by demonstrating a proactive approach to problem prevention Implement innovative solutions for software, data processing, monitoring and support procedures. Exercise defensive strategies to guard technology against failures and implement best practices Achieve a broad understanding of our technology platforms and asset groups, conducting training sessions or providing documentation as necessary Manage all aspects of requirement analysis and delivery to global trading and sales teams including FX, Commodity, Derivative, Interest rate among many more. Take ownership of user issues, managing communications between affected groups and senior management teams from technology teams in addition to front, middle, back office teams. Take the initiative to make quick sensible decisions with confidence when under pressure Scheduling, monitoring, analysis, communication, investigation, escalation and resolution of batch job delays or failures for global down stream applications and reporting teams. KNOWLEDGE/SKILL REQUIREMENTS: Subject Matter Expert: Strong numerical and analytical skills supported by a minimum 2.1 bachelor's or master's degree in a numerical, engineering or computer science related discipline. Economics background desirable Consulting: Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area. Understanding of derivatives business processes (front, middle, back offices) Understanding of Equity products and the trade life cycle; including risk analysis, PnL, trade execution, regulatory requirements and maturity across multiple asset classes Provide consultation services as it relates to the xTrader application, interfaces and batch processing. Coordinate support, dev and QA resources to deliver effective business solutions. Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Builds relationships with key technology and business stakeholders and awareness of their respecitve roles within the organisiation Demonstrate fluid interaction with technology platforms including database, network, hardware, software, operating systems and typical industry tools (E.g: SQL Server, Autosys, etc) Ability to learn new concepts and technologies quickly on the fly Extensive Work Experience: Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner establishing strong working relationships with the vendor, clients and peers. Previous experience supporting electronic retail distribution channels with comprehensive understanding of the technology is an assset IT Environment: Knowledge of organization's total information technology (it) environment . Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems. Application Design, Architecture: Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design. Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure. Application Delivery Process: Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications. Technical: SQL, Unix, Windows, network, Databricks, Azure & AWS cloud, MongoDB, scripting, AI Previous experience in the derivatives and technical space is preferred CONTACTS: Wide range of internal and external contacts including directors, senior directors and vice presidents, other technology areas, business clients and vendors. JOB COMPLEXITIES/CHALLENGES: Analyzing project and/or technical risk, using available information, to support business recommendations. Analyzing business and/ or client processes and practices to identify and recommend opportunities for enhancement. Developing solutions or recommendations to improve processes and practices in order to increase effectiveness and efficiency (e.g., deployment methodologies). Assessing work and information flows to identify and recommend appropriate solutions. Providing overall solutions to complex application problems. Providing advice and direction to project team and business/project sponsor regarding all aspects of technology planning and performance. Providing application solutions or making technology selection decisions that are often made in situations where business requirements are not completely defined or changing. Estimating project work effort where new technology is involved and no guidelines exist. Making decisions with respect to application solutions or technology selection which impact one or several applications resulting in significant financial impact to the project. PHYSICAL DEMANDS/WORKING CONDITIONS: Must prioritize and delegate tasks to meet schedules of several concurrent projects and support tasks Required to work outside of normal working days/hours where necessary On call (pager) to provide after hour support for escalations ATTRIBUTES: Accountability Teamwork & Partnering Building Trust & influence Conceptual Thinking Agile/Adaptable Confident Communication What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location 150 Cheapside, 1st Flr,London Employment Type Regular Weekly Hours 35 Skills Accountability, Analytical Thinking, Application Production Support, Business Processes, Business Requirements, Communication, Facilitation, Feasibility Studies, Impact Analysis, Implementation Planning, Innovative Solutions, IT Operations Support, Operational Efficiency, Problem Solving, Process Improvements, Solutions Development, Technical Knowledge, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
03/06/2026
Full time
Analyst, Application SupportApplylocations: London, GBRtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 15, 2026 (13 days left to apply)job requisition id: We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visit CIBC.comCIBC are committed to building a Cross-Asset Derivatives service infrastructure, trading, risk management platform to be used globally across all regions and all businesses. The system has been rolled out to a number of desks, but the scope of the project is set to grow rapidly over the coming years as new functionality is implemented to support additional business lines and asset classes.You will develop an understanding of Capital Markets trading and financial products and be expected to work closely with end users (Trading, Risk Management, Trade Control, Middle office and Finance), Business Analysts, Developers and QA located in global CIBC offices. You will become an expert in all equity software platforms across CIBC.You are responsible for influencing the design, architecture and operational effectiveness of all equity application systems covering multiple asset classes. Provide extensive technical and operational expertise to facilitate, support and enhance service delivery for development of processes and support of risk, trading and service based application services. Act as a key contact point between users and technology teams by building relationships with our stakeholders. MAJOR ACTIVITIES: Be available out of hours to provide failover testing, batch and incident recovery - set an example to others by demonstrating a proactive approach to problem prevention Implement innovative solutions for software, data processing, monitoring and support procedures. Exercise defensive strategies to guard technology against failures and implement best practices Achieve a broad understanding of our technology platforms and asset groups, conducting training sessions or providing documentation as necessary Manage all aspects of requirement analysis and delivery to global trading and sales teams including FX, Commodity, Derivative, Interest rate among many more. Take ownership of user issues, managing communications between affected groups and senior management teams from technology teams in addition to front, middle, back office teams. Take the initiative to make quick sensible decisions with confidence when under pressure Scheduling, monitoring, analysis, communication, investigation, escalation and resolution of batch job delays or failures for global down stream applications and reporting teams. KNOWLEDGE/SKILL REQUIREMENTS: Subject Matter Expert: Strong numerical and analytical skills supported by a minimum 2.1 bachelor's or master's degree in a numerical, engineering or computer science related discipline. Economics background desirable Consulting: Knowledge of approaches, tools, techniques and roles and responsibilities in providing technical or business guidance to clients within and outside own area. Understanding of derivatives business processes (front, middle, back offices) Understanding of Equity products and the trade life cycle; including risk analysis, PnL, trade execution, regulatory requirements and maturity across multiple asset classes Provide consultation services as it relates to the xTrader application, interfaces and batch processing. Coordinate support, dev and QA resources to deliver effective business solutions. Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems. Builds relationships with key technology and business stakeholders and awareness of their respecitve roles within the organisiation Demonstrate fluid interaction with technology platforms including database, network, hardware, software, operating systems and typical industry tools (E.g: SQL Server, Autosys, etc) Ability to learn new concepts and technologies quickly on the fly Extensive Work Experience: Interpersonal Relationships: Knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner establishing strong working relationships with the vendor, clients and peers. Previous experience supporting electronic retail distribution channels with comprehensive understanding of the technology is an assset IT Environment: Knowledge of organization's total information technology (it) environment . Decision Making and Critical Thinking: Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems. Application Design, Architecture: Knowledge of and experience with activities, tools and techniques for converting business requirements and logical models into a technical application design. Oral Communications: Ability to express oneself and communicate with others verbally; recognizing that verbal communication is more than just language - it includes tone, style and structure. Application Delivery Process: Knowledge of major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications. Technical: SQL, Unix, Windows, network, Databricks, Azure & AWS cloud, MongoDB, scripting, AI Previous experience in the derivatives and technical space is preferred CONTACTS: Wide range of internal and external contacts including directors, senior directors and vice presidents, other technology areas, business clients and vendors. JOB COMPLEXITIES/CHALLENGES: Analyzing project and/or technical risk, using available information, to support business recommendations. Analyzing business and/ or client processes and practices to identify and recommend opportunities for enhancement. Developing solutions or recommendations to improve processes and practices in order to increase effectiveness and efficiency (e.g., deployment methodologies). Assessing work and information flows to identify and recommend appropriate solutions. Providing overall solutions to complex application problems. Providing advice and direction to project team and business/project sponsor regarding all aspects of technology planning and performance. Providing application solutions or making technology selection decisions that are often made in situations where business requirements are not completely defined or changing. Estimating project work effort where new technology is involved and no guidelines exist. Making decisions with respect to application solutions or technology selection which impact one or several applications resulting in significant financial impact to the project. PHYSICAL DEMANDS/WORKING CONDITIONS: Must prioritize and delegate tasks to meet schedules of several concurrent projects and support tasks Required to work outside of normal working days/hours where necessary On call (pager) to provide after hour support for escalations ATTRIBUTES: Accountability Teamwork & Partnering Building Trust & influence Conceptual Thinking Agile/Adaptable Confident Communication What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit Job Location 150 Cheapside, 1st Flr,London Employment Type Regular Weekly Hours 35 Skills Accountability, Analytical Thinking, Application Production Support, Business Processes, Business Requirements, Communication, Facilitation, Feasibility Studies, Impact Analysis, Implementation Planning, Innovative Solutions, IT Operations Support, Operational Efficiency, Problem Solving, Process Improvements, Solutions Development, Technical Knowledge, Work CollaborativelyAt CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! Key Responsibilities Act as the first point of contact for all IT support requests via phone, email, self service, and face to face. Log, categorise, prioritise, and maintain all Incidents, Service Requests, and Procurement tickets accurately. Resolve support queries at first contact wherever possible. Escalate tickets to the correct teams when needed, providing clear and complete handover information. Work collaboratively within a shift based team to ensure full coverage of business hours. Provide first line support for our ERP and core business applications, including Sales, Purchase, Stock, and Reporting. Triage application issues to determine whether they can be resolved immediately or need further investigation. Investigate and deep dive into more complex problems before escalation, helping to reduce unnecessary handoffs. Identify recurring issues and highlight opportunities for process improvement. Work with the wider Application Support and Development teams to help resolve complex incidents. Essential Experience Exceptional communication skills - clear, professional, and empathetic across all channels. A natural problem-solver who takes ownership and drives issues to resolution. Technically literate with a genuine curiosity about how systems and applications work. Comfortable working with Microsoft Office applications and familiar with common IT tools and environments. Experience making decisions and prioritising issues based on the information available. Able to follow and apply processes consistently under pressure. Strong team player who can collaborate effectively and communicate handovers clearly. Demonstrates initiative and a genuine desire to learn and develop. Desirable Experience Experience in a service desk, help desk, or IT support environment. Awareness of ERP or business application systems (e.g. sales, stock, purchasing workflows). Familiarity with ITIL principles or incident/change management processes. Experience with Jira Service Desk or similar ticketing platforms. Relevant IT qualifications (e.g. CompTIA, Microsoft, ITIL Foundation).
03/06/2026
Full time
Join one of the UK's largest electrical wholesalers as we reimagine our technology for the digital age. We're modernising our legacy systems and building new platforms powered by AWS and AI - and we need creative minds to help us shape the future! Key Responsibilities Act as the first point of contact for all IT support requests via phone, email, self service, and face to face. Log, categorise, prioritise, and maintain all Incidents, Service Requests, and Procurement tickets accurately. Resolve support queries at first contact wherever possible. Escalate tickets to the correct teams when needed, providing clear and complete handover information. Work collaboratively within a shift based team to ensure full coverage of business hours. Provide first line support for our ERP and core business applications, including Sales, Purchase, Stock, and Reporting. Triage application issues to determine whether they can be resolved immediately or need further investigation. Investigate and deep dive into more complex problems before escalation, helping to reduce unnecessary handoffs. Identify recurring issues and highlight opportunities for process improvement. Work with the wider Application Support and Development teams to help resolve complex incidents. Essential Experience Exceptional communication skills - clear, professional, and empathetic across all channels. A natural problem-solver who takes ownership and drives issues to resolution. Technically literate with a genuine curiosity about how systems and applications work. Comfortable working with Microsoft Office applications and familiar with common IT tools and environments. Experience making decisions and prioritising issues based on the information available. Able to follow and apply processes consistently under pressure. Strong team player who can collaborate effectively and communicate handovers clearly. Demonstrates initiative and a genuine desire to learn and develop. Desirable Experience Experience in a service desk, help desk, or IT support environment. Awareness of ERP or business application systems (e.g. sales, stock, purchasing workflows). Familiarity with ITIL principles or incident/change management processes. Experience with Jira Service Desk or similar ticketing platforms. Relevant IT qualifications (e.g. CompTIA, Microsoft, ITIL Foundation).
Proactive.IT Appointments Limited is seeking a Junior Service Desk Analyst for a hybrid role based in Slough. This position offers a salary of £24k - £25k with fantastic benefits including annual leave and private healthcare. The role is aimed at recent graduates, requiring on-site work for training but allowing hybrid flexibility thereafter. It's an excellent opportunity to kickstart your IT career in a supportive environment.
03/06/2026
Full time
Proactive.IT Appointments Limited is seeking a Junior Service Desk Analyst for a hybrid role based in Slough. This position offers a salary of £24k - £25k with fantastic benefits including annual leave and private healthcare. The role is aimed at recent graduates, requiring on-site work for training but allowing hybrid flexibility thereafter. It's an excellent opportunity to kickstart your IT career in a supportive environment.
Title - Associate Data Analyst Location - London Salary - £27,265 - £34,082 About CDP CDP is a global non-profit that runs the world's only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world's institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow to find out more. About the Team The Data Analytic team comprises of data analysts and data scientists working across CDP to deliver innovative data products and data analytical services for internal and external stakeholders including Marketing & Comms, Customer Success, Data Sales, Capital Markets, Cities, States and Regions and Supply Chain clients. Alongside the team, you will help develop and deliver exciting and impactful insights projects as well as support day-to-day operations via servicing of ad-hoc requests from across the organisation. About this role The Associate Data Analyst works closely with their squad to deliver impactful insights dashboards and data products to stakeholders from across the organization including finance, marketing, comms, commercial, operations and technology. They work with a degree of expertise in their field that allows them to carry out tasks independently and contribute to larger deliveries and projects under supervision. Associate Data Analysts contribute new ideas to delivery code base and/or data quality checks. In addition to working on planned deliveries, they are expected to contribute to delivering ad-hoc service desk tickets to stakeholders across CDP. The Associate Data Analyst is expected to collaborate and clearly communicate ideas to other team members and leads. What you will do Contribute to creating impactful data products and data visuals and insights using Power BI. Work on cloud-based scripts and pipelines using SQL, PySpark & Synapse Notebooks. Help ensuring quality and accuracy of data feeding into the metrics, KPIs and dashboards. Review work carried out by other data analysts. Deliver insights and data extracts against ad-hoc service ticket. Contribute user stories to the backlog and delivery plans for projects you are involved in. Actively contributes to an effective and engaged team, clear on its purpose and contribution, by: Ensuring you know what is expected of you, through regular 1:1s, having clear objectives in place, and participating in open and honest performance and development conversations. Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference. Living the CDP Values and demonstrating the behaviours appropriate to your position. Internal stakeholders include: Data Engineering, Data Governance, Products, Thought Leadership, Finance, Customer Success, Internal Communication, External Communication. External stakeholders include: Data product customers, partner organisations. We're looking for Some experience with applied data analytics and/or data science, working with metrics, analytics insights and data products. Strong coding capabilities in SQL, Python, PySpark and Notebooks. Some applied data visualisation experience developing dashboards with PowerBI or similar BI tools. Experience working with cloud computing in Azure Synapse or similar platforms. Ability to work on several projects/deliveries simultaneously. Great attention to detail and commitment to achieving high standards is essential. Capable of working collaboratively with Git and DevOps Excellent problem-solving skills. A team player mentality is a must. Excellent communication skills in English. Desirable Subject matter expertise in the field of ESG data and insights. Experienced working according to agile project/product management is desirable. Applied experience with CRM tools and marketing automation tools. Salary and benefits The salary banding for this role is £27,265 - £34,082/year, 30 days' holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. This is a permanent role based at CDP's London office. Interested applicants must be eligible to work legally in the UK and live within a commutable distance of the London office and be comfortable with 2 days in the office per week. We cannot sponsor this role.
03/06/2026
Full time
Title - Associate Data Analyst Location - London Salary - £27,265 - £34,082 About CDP CDP is a global non-profit that runs the world's only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world's institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced. Visit cdp.net or follow to find out more. About the Team The Data Analytic team comprises of data analysts and data scientists working across CDP to deliver innovative data products and data analytical services for internal and external stakeholders including Marketing & Comms, Customer Success, Data Sales, Capital Markets, Cities, States and Regions and Supply Chain clients. Alongside the team, you will help develop and deliver exciting and impactful insights projects as well as support day-to-day operations via servicing of ad-hoc requests from across the organisation. About this role The Associate Data Analyst works closely with their squad to deliver impactful insights dashboards and data products to stakeholders from across the organization including finance, marketing, comms, commercial, operations and technology. They work with a degree of expertise in their field that allows them to carry out tasks independently and contribute to larger deliveries and projects under supervision. Associate Data Analysts contribute new ideas to delivery code base and/or data quality checks. In addition to working on planned deliveries, they are expected to contribute to delivering ad-hoc service desk tickets to stakeholders across CDP. The Associate Data Analyst is expected to collaborate and clearly communicate ideas to other team members and leads. What you will do Contribute to creating impactful data products and data visuals and insights using Power BI. Work on cloud-based scripts and pipelines using SQL, PySpark & Synapse Notebooks. Help ensuring quality and accuracy of data feeding into the metrics, KPIs and dashboards. Review work carried out by other data analysts. Deliver insights and data extracts against ad-hoc service ticket. Contribute user stories to the backlog and delivery plans for projects you are involved in. Actively contributes to an effective and engaged team, clear on its purpose and contribution, by: Ensuring you know what is expected of you, through regular 1:1s, having clear objectives in place, and participating in open and honest performance and development conversations. Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference. Living the CDP Values and demonstrating the behaviours appropriate to your position. Internal stakeholders include: Data Engineering, Data Governance, Products, Thought Leadership, Finance, Customer Success, Internal Communication, External Communication. External stakeholders include: Data product customers, partner organisations. We're looking for Some experience with applied data analytics and/or data science, working with metrics, analytics insights and data products. Strong coding capabilities in SQL, Python, PySpark and Notebooks. Some applied data visualisation experience developing dashboards with PowerBI or similar BI tools. Experience working with cloud computing in Azure Synapse or similar platforms. Ability to work on several projects/deliveries simultaneously. Great attention to detail and commitment to achieving high standards is essential. Capable of working collaboratively with Git and DevOps Excellent problem-solving skills. A team player mentality is a must. Excellent communication skills in English. Desirable Subject matter expertise in the field of ESG data and insights. Experienced working according to agile project/product management is desirable. Applied experience with CRM tools and marketing automation tools. Salary and benefits The salary banding for this role is £27,265 - £34,082/year, 30 days' holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. This is a permanent role based at CDP's London office. Interested applicants must be eligible to work legally in the UK and live within a commutable distance of the London office and be comfortable with 2 days in the office per week. We cannot sponsor this role.
Job Title: Junior IT Support Analyst Reporting to: Information Technology Manager Salary: £25,000 - £30,000 Hours of Work: 37.5 hours per week, Monday - Sunday 9.00 am - 5.00 pm (weekend hours on roster) Job Purpose To provide technical support and assistance for the Company's IT, Telecommunications and Radio network and associated systems in ensuring that the IT department's services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times. Main Tasks and Responsibilities Acting as the first point of contact for IT support via online ticketing system. Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system. Troubleshoot and resolve common hardware, software, mobile device and network issues for end users - on site and remote. Escalate complex issues to next level engineers (TSA) as required, providing clear context and information. Assist with user account management (password resets, permissions, onboarding/offboarding). Follow defined procedures and knowledge base articles to deliver consistent support. Maintain detailed and accurate engineering notes on BIA's internal systems. Deliver solutions in a friendly, approachable, and helpful manner. Contribute to a positive team environment and collaborate with colleagues to resolve issues. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
03/06/2026
Full time
Job Title: Junior IT Support Analyst Reporting to: Information Technology Manager Salary: £25,000 - £30,000 Hours of Work: 37.5 hours per week, Monday - Sunday 9.00 am - 5.00 pm (weekend hours on roster) Job Purpose To provide technical support and assistance for the Company's IT, Telecommunications and Radio network and associated systems in ensuring that the IT department's services are efficiently maintained; personal safety and good housekeeping standards are as per Company Policy and Procedures; and to offer excellent customer services at all times. Main Tasks and Responsibilities Acting as the first point of contact for IT support via online ticketing system. Work alongside IT Servicedesk Lead to manage service requests, incidents, and changes in our online ticketing system. Troubleshoot and resolve common hardware, software, mobile device and network issues for end users - on site and remote. Escalate complex issues to next level engineers (TSA) as required, providing clear context and information. Assist with user account management (password resets, permissions, onboarding/offboarding). Follow defined procedures and knowledge base articles to deliver consistent support. Maintain detailed and accurate engineering notes on BIA's internal systems. Deliver solutions in a friendly, approachable, and helpful manner. Contribute to a positive team environment and collaborate with colleagues to resolve issues. Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
