6 jobs found

Find out more about applying to join Team BCHC. Join our team Community services are a key part of the NHS of the future. Be part of that future now. Join us and help achieve better care and healthier communities. Job overview An exciting opportunity has arisen to help provide a high level, competent, comprehensive administrative support to our Nutrition and Dietetic department. We are looking for a post-holder who can work collaboratively with other administration colleagues to ensure clinical administration tasks are completed appropriately such as appointments and correspondence within acceptable timescales while maintaining patient confidentiality. The post-holder will work as part of the administrative team to meet overall service priorities and targets, across both our bases at Gee House and Mosley Hall Hospital. This will require close liaison with clinical and support staff across the Division, other clinical teams, patient services, and service users and prioritise workload independently; identifying urgency, highlighting problems and taking appropriate action to prevent or solve problems where necessary. You will be asked to provide cross-cover within the administration teams at times of short staffing levels to ensure the smooth delivery of services within our service and across all our other sites. The service also supports apprentices including possibilities for dietetic apprenticeships in the future. Main duties of the job This is a key role within Enteral Feeding. This post will have specific responsibility for the ordering and authorisation for home enteral feeding supplies under the supervision of the Lead Nutrition Nurse. This position will involve monitoring and projecting spend, raising call off orders, handling invoices and preparing reports. To receive and authorise discharges of all enterally fed patients into the community and work with the dietetic and nursing team to ensure the patient is allocated to the correct contract. Maintain a working knowledge of the common problems experienced by patients on enteral feeding and their families. Responsible for the placement of call off orders for enteral feeding suppliers and monitoring spend against these to reduce waste and cost. To take bookings over the phone from the public and professionals, including sending out confirmation and reminder letters as required. To make and send out appointments following receipt of referrals which includes consulting referral criteria and liaising with patients on receipt of a phone call to determine patient's choice of venue, date and time. To liaise with clinics and community organisations to organise times and dates for sessions. Working for our organisation Birmingham Community Nutrition provides a comprehensive community citywide service for the Birmingham CCG and employs over 80 staff. We also support the training of dietetic students from two higher education institutions (A, B & C placements). Benefits of working for Birmingham Community Nutrition include free parking at all community venues, excellent access to IT equipment to work remotely, up to date office facilities and comprehensive admin support dedicated to the service. The department has a structured approach to Clinical Governance and your personal development via preceptorship, annual appraisals, clinical supervision and training opportunities. Career development, flexible working and staff support are given high priority in the Trust, whose goal is to be a truly inclusive organisation and a great place to work. Detailed job description and main responsibilities To develop a working knowledge of enteral feeding equipment, its uses and a comprehensive understanding of the risks posed to patient safety if such equipment is not provided in the quantity and frequency required. To be a key point of contact for all aspects of enteral feeding administration across all Divisions of the Trust and the wider Birmingham health economy. To develop and maintain accurate stock control for all enteral feeding equipment and keep records of usage for all clinical nursing teams. To liaise with acute and community dietetic colleagues and nutrition nurses following notification of stock shortages which may impact on patient safety. Provide training, support and guidance to staff across all clinical areas who manage enteral feeding patients to ensure effective ordering systems are in place. To enable rapid and timely communication and sharing of information regarding enteral feeding patients between community and local acute trusts, for example sending documented clinical information on behalf of health professionals. To monitor all enteral feeding invoices for approval by Head of Birmingham Community Nutrition, highlighting any anomalies (such as incorrect contract allocations / incorrect ancillaries) to the managing clinician / lead nutrition nurse where necessary and taking action to correct these. To develop close links with the Procurement and Finance teams within the Trust to ensure enteral feeding patients receive the necessary equipment for enteral feeding and source alternative products when usual stock is unavailable. To use Microsoft Applications (Excel, Word) for the setting up and maintaining of spreadsheets and databases. To monitor, manage and respond to all communications via email and post relating to enteral feeding supplies in line with local procedures. To use own initiative to organise your workload; responding appropriately to workload needs arising from staffing levels, showing a clear ability and understanding to prioritise and meet deadlines. Liaison with the contracted enteral feeding company to provide a timely and safe discharge into community for enterally fed patients, checking that they fall within the criteria for Birmingham Community Nutrition to fund these patients and that the correct clinical equipment is ordered, following a set of defined criteria. Person specification Qualifications / training GCSEs (Including Maths and English at Grade A-C) or equivalent NVQ Level 3 Business Admin or equivalent Competent keyboard skills to RSA/OCR 2 or equivalent Working knowledge of Excel NVQ Level 4 Business Admin or equivalent Experience Experience of working with the public and professionals Relevant administrative experience to a very high standard Demonstrates ability to handle people in a courteous and sensitive manner, taking into account their individual needs Able to work autonomously using own initiative Experience and understanding of the needs of patients who are unable to eat and drink. Experience and understanding of the needs of socially and culturally isolated groups Experience of establishing and maintaining databases General experience of ordering procurement and finance in the public/private sector Experience of training others from a wide variety of backgrounds Skills & Knowledge Excellent verbal and written communication skills including the ability to generate correspondence from a verbal / written brief. Able to produce accurate, error free, well presented material to a very high standard. Have an excellent knowledge of medical terminology. Computer literate to include Microsoft Office tools, Internet, Rio or equivalent. Able to communicate in stressful or contentious situations Excellent organisational and planning skills when organising events, meetings, training etc. Ability and confidence to show initiative where required. Ability to speak in a clear and articulate manner, dealing with people in a courteous and diplomatic manner Excellent management skills, work prioritisation and planning skills. Ability to develop and maintain appropriate filing systems, both electronic and paper. Able to monitor data trends, highlighting under or over performance Computer literacy - use of bespoke software, creation of databases, Excel formula, Procurement systems and invoice authorisation (PIM). Skills Ability to develop and maintain appropriate filing systems, both electronic and paper An ability to work well with others Able to make a positive contribution to effective team work An ability to communicate effectively with people on all levels Reliable, Punctual showing good time management skills Demonstrates an understanding of Equal Opportunities Demonstrates ability to use initiative and take ownership Willing to undertake a range of tasks and activities Shows flexibility and initiative in planning workload of self and the wider admin team and welcomes challenges Other job requirements Ability to be independently mobile to attend venues within the Trust Equality, Diversity and Inclusion As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users. We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives. Promoting Workforce Equality In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under represented, BCHC is striving to redress these imbalances . click apply for full job details

Spire Manchester Hospital is seeking a Bank Medical Records Administrator to join the medical records team on an ad-hoc basis. The position involves clerical support, filing, and tracking case notes while ensuring compliance with GDPR. This role offers flexible working hours at a pay rate of £12.76 per hour, with opportunities for training and progression into permanent positions. Ideal candidates will have strong communication skills and a good standard of secondary education.

Bank Medical Records Administrator Manchester Private Hospital Flexible working hours £12.76 per hour Spire Manchester Hospital has an exciting opportunity for an Administrator to join our medical records team on a bank/ad hoc basis. Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose built private hospital facilities in Didsbury. Working Hours: Various shifts from Monday to Friday between 8 am and 6 pm. Occasional weekends will be required. Contract Type: Bank/Zero hours As Medical Records Administrator, you will provide clerical support within the Medical Records Department to ensure an effective and efficient case note filing and extraction service to all users. This will include retrieval, tracking and filing of case notes, and identifying and filtering case notes in accordance with Spire Policies. Duties and Responsibilities (not limited to): Record and track the movement of case notes into each department using Trackfile. File case notes and other documentation to ensure a prompt and accurate retrieval service. Extract case notes in a timely manner, ensuring that items are correctly booked out of the library to the new destination and either sent or made available for collection to the ward, clinic or office requesting the notes. Maintain case note folders to agreed standards: filing documentation within designated sections of the folders, replacing contents into new folders, and supporting clinicians in locating and recording information. Check the case note attendance details, dates and alert sheets against the Patient Administration System to ascertain whether the notes can be destroyed, stored off site, or merged with another active set of notes. Assist in the maintenance of evidence files by checking for completeness, following up requests for missing items, and ensuring all documentation received is current and stored in a structured format in readiness for inspection. Liaise with off site storage representatives to ensure timely delivery and collection of case notes. Provide and receive patient information for Consultant clinics and Wards, ensuring that all patient information is provided, received and recorded in accordance with GDPR, the Data Protection Act and Spire policies. Who are we looking for? Good standard of secondary education with demonstrable literacy and numeracy skills. Track record of successful delivery in a similar role, in an office or customer service environment. Knowledge of GDPR and the Data Protection Act. Computer/IT literate. Excellent interpersonal and communication skills. Confident telephone manner with the ability to communicate with a wide range of customers at all levels. The ability to work effectively as part of a team. Benefits Bank colleagues are paid weekly. Access to Spire Healthcare pension. Access to Blue Light Card discounts. Free uniform. Free DBS. Full induction, including mandatory training updates. Opportunities for further training and progression into permanent posts. Knowledge, support and guidance through the recruitment journey from Spire's specialist Resourcing Team. Employer and employee contributory pension with flexible retirement options. 'Spire for you' reward platform - discount and cashback for over 1000 retailers.

We are seeking a dedicated and organised Prescription Administrator to join our Prescription team. The successful candidate will play a vital role in supporting daily operations, ensuring smooth communication between departments, and maintaining accurate records. The Prescription Administrator is the first point of contact for medication queries and requests for medication. They are responsible for the management of the repeat prescription process in accordance with practice protocol. In addition to this they will action all discharges, outpatient and clinic letters, highlighting prescribing queries as appropriate and provide support to GPs, ANPs and other practice staff. This position offers an excellent opportunity for individuals with experience in pharmacy settings or patient care to contribute to high-quality healthcare delivery. The role requires a proactive approach, attention to detail, and a commitment to patient confidentiality and safety. Main duties of the job As a Prescription Administrator you will: Provide a first class external and internal customer service regarding medication / prescription queries Safely review, verify and process medication prescriptions in an accurate and timely manner for our patients using the steps laid down in the process / pathway document Safely escalate medication prescriptions / queries if they fall outside of the scope of your role as laid down in the process / pathway document and access the wider clinical team for support or advice as appropriate Be able to demonstrate meticulous attention to detail and accuracy when processing tasks on our system relating to prescriptions Have a basic knowledge and understanding of medication/ prescription processes and experience of data input onto SystmOne. Maintain accurate and appropriate patient records on our clinical system Maintain and adhere to strict confidentiality policies and have absolute discretion with regards to patients and colleagues The ability to work in a fast-paced environment with accountability for own workload. About us Our ethos at East Shore Partnership is to provide the highest quality patient care and excellent support for all staff. East Shore Partnership is an inner-city practice based in Portsmouth, Hampshire. It is within easy access to road/rail links and good local schools and colleges. We are a friendly and forward-thinking practice which serves over 13,500 patients within the local area. We have a good CQC rating and excellent QOF achievement and are a member of Brunel Primary Care Network. We are an established GP training practice for vocational training and offer training support for nurses and pharmacists too. We are committed to the professional development of our staff at East Shore Partnership. Job responsibilities All staff involved in issuing prescriptions, must adhere to the following: Deliver a safe, efficient prescription service ensuring service targets are met and errors are minimised Issue prescriptions inline with the practice protocol for repeat prescriptions Comply with legal regulations for Controlled Drugs prescriptions Maintain accurate Patient records promptly and quickly and ensure that Patient information is secure and kept confidential at all times. Expedite urgent prescriptions to prescribers, as required, to ensure a safe and responsive service for our Patients Bring any prescribing queries to the attention of the Operations Manager, Practice Pharmacist or Duty GP, as required Actively promote the use of EPS and Repeat Dispensing where appropriate Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants/Hospital staff, Healthcare professionals or the Medicines Management Team, in a courteous, timely and efficient manner and delegate these as appropriate to the Operations Manager, Practice Pharmacist or Duty GP, when required In addition to the above key tasks and responsibilities requests, the Prescription Administrators will be required to: Resolve more complex prescription queries with the Practice Pharmacist/ Duty GP and contact patients, carers, secretaries, NHS administrators, Consultants/HospitalstaffandotherHealthcareprofessionalsasrequiredinrelation to prescription queries and relevant medical information Ensure that relevant Prescribers are notified when prescriptions are ready for signing each day Ensure that signed prescriptions are taken down to reception each day for filing Action discharge letters, out -patient requests and clinic letters from external providers in line with the practice protocol to ensure that these are dealt with safely and promptly. Delegate prescription tasks to other staff, issuing prescriptions, as appropriate Liaise with Community pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives. Work with our Practice Pharmacist and lead GP Partner, to improve and further develop our repeat prescription service Assist in the development of new protocols which underpin the repeat prescribing process e.g. controlled drugs, cost savings, past drugs and medication reviews. Set up new patients for Repeat Dispensing in line with their medication review dates Support and help with staff training on essential parts of the Repeat Prescription process e.g. nominations for EPS, promoting Repeat Dispensing. Work with the pharmacist to carry out audits of the repeat prescribing process and carry out searches on medicines as required Action request for NOMADs and referrals to then Intermediate Care Pharmacist (ICP) team. Complete ICP reports promptly and liaise with patients/ carers and Community Pharmacies as required Manage Prescriptions for NOMADs, action changes and liaise with Community Pharmacists for changes and required prescriptions Assist the pharmacist in the ongoing supply of prescriptions for addicts and patients requirement special prescription arrangements. Person Specification Skills and Abilities Excellent attention to detail and accountability of own work Excellent verbal and written communication skills Ability to work without direct supervision Ability to manage time and prioritise workload Manage multiple tasks and conflicting demands Ability to work under pressure and maintain a professional / effective approach Ability to work as part of an integrated multi-skilled team Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service Microsoft office Word, Excel & PowerPoint Other Ability to concentrate for prolonged periods of time Ability to deal with matters in a confidential manner Willingness to work additional hours to cover the holiday/sick leave of other staff Keen interest in Self Development Willingness to accept more responsibility as role develops Reliable, trustworthy and conscientious Polite & good mannered Enthusiastic and a self-starter Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service Qualifications Minimum of English & Maths GCSE C or equivalent Evidence of Medical Terminology training or work based experience Experience Previous work on repeat prescriptions and discharge/clinic letters Competent on SystmOne Flexible approach to duties and working arrangements Ability to pick up what is happening around you and show a proactive approach to delivering an excellent support service. Experience working in a GP Practice Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NHS AfC: Band 4 Main area Surrey Downs Health & Care Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 343-SDH&C- Site Leatherhead Hospital Town Leatherhead Salary £29,812 - £32,715 Pro Rata Per Annum inc Fringe HCAS Salary period Yearly Closing 01/06/:59 Job overview Surrey Downs Health & Care We are looking for a dynamic and enthusiastic administrator with a particular interest in interpreting and presenting data to join and help develop our team. The successful candidate will provide a high level of administrative support to the MSK team within Surrey Downs Health and Care (SDH&C) Community Services through oversight and management of all Referral and Administration related work within MSK. This will include liaising with clinicians, service users, referring parties and other administrative or partner organisation staff. We expect the successful candidate to lead by example in ensuring an efficient, patient focused service. A strong understanding of data, Microsoft Excel and EMIS are essential; along with the confidence to articulate any issues and problem solve solutions. Support the organisation in achieving the vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, monitoring, training and evaluation. Main duties of the job To provide a high level of administrative support to the MSK team. This will include liaising with clinicians, service users, referring parties and other administrative or partner organisation staff. Respond to all queries in a timely and professional manner. To provide regular reviews on the MSK service's waiting list data, identify trends, report any concerns and pro-actively assist with the management of these lists. Participate in the recruitment and line manage a team of administrators who are responsible for delivering a high quality efficient administration service. Work closely with and deliver a wide range of high quality efficient administration services to clinical leads and Operational managers, team leaders and clinicians for a specified range of services. Contribute to the continual review & evaluation of all administrative systems and procedures and associated policies in order that improvements and developments can be made. Working for our organisation Surrey Downs Health and Care deliver care closer to people's own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations. Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes: The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area Epsom and St Helier's University Hospitals NHS Trust Surrey County Council Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us. It's on those grounds that the Surrey Downs Health and Care was formed - we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before. In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents. Detailed job description and main responsibilities Administration Support the business unit in the delivery of services across the business unit and in developing standardised administration processes. Support the Clinical Leads and Managers in ensuring high quality customer service and key performance indicators are met. To provide regular reviews on the MSK service's waiting list data. Identifying any trends, escalating any concerns; pro-actively assisting with the management of these lists and problem solve solutions. Attend and participate in relevant meetings e.g. with MSK Team, SPA, Local Administrators, EMIS team. Be responsible for raising and managing orders for the MSK service through NHS Supply Chain and SBS. Liaising with local clinical and administrative staff to co-ordinate these orders. Participate in the development and up-dating of standard operating procedures (SOP's) for all administrative processes. To plan, co-ordinate and manage the workflow within the wider administration team in collaboration with other senior administrators and the Clinical Manager/Operations Manager. Acting as the line manager of a designated group of administrators, monitoring delivery of the workflow, allocating and checking work to ensure an efficient and effective admin service is provided to all clinicians and clinical team managers in a timely manner. Allocating and re-allocating tasks on a daily basis as required as organisational priorities change. Contribute to the process of rota planning and flexible working within the team to ensure that work flow is managed between different tasks on all sites and that reception areas are covered at all times. Ensure that all public and professional enquiries are dealt with by the administrative team in an efficient, polite and confidential manner and/or passed onto the relevant member of staff for action. Provide data to inform the staffing plan to recruit & develop admin staff in line with changing business needs and budget, participating in the recruitment tasks; sitting on interview panels and inducting new members of staff. Provide the starters induction and leavers processes of MSK personnel; liaising with HR and IM&T as appropriate to ensure that all processes and resource logs are accurately maintained, with assets, resources and access to IT systems managed to information governance and other policy standards. Participate in the communication and information cascade to the MSK team and associated administrators within the business unit via team meetings and other communication methods. And to maintain good communications with clinicians and managers in relation to the administration and customer services provided by the team. Responsible for the formal supervision and performance management reviews of a delegated group of administrators from within the business unit, identifying training and skills development needs to feed the training plan, to ensure that individuals within the admin team have the knowledge and skills required to perform and deliver their specified job tasks. Evaluate, monitor and support the development of skills within the administrative team to enable the full range of tasks to be completed as required. Providing advice and guidance as appropriate and alerting the Clinical Manager/ Operational Manager to any additional support or action required, to achieve the skills gain required. To prioritise and take responsibility for own workload recognise and support colleagues who need guidance and assistance. Responsible for the implementation and monitoring of annual leave and absence management processes, statutory and mandatory training attendance and other HR policies for the MSK team within the business unit. Maintain securely the personnel records of administrators and clinical personnel on behalf of clinical managers, in accordance with the confidentiality policy and data protection act. Maintain emergency contact details for emergency planning and safe working practices of peripatetic staff purposes. To participate in the initial stages of performance management, grievance and discipline procedures, when appropriate. Participate in the investigation of any internal or external complaints relating to the administration service in line with the SDH&C complaints policy. Estates, Procurement, Medical Devices and Business Continuity Support the clinical manager/operations manager in their role as premises manager for the sites within the business unit; undertaking delegated tasks to manage the shared site and resources smoothly and efficiently. Attend site user meetings and alert the Clinical Manager/Operations Manager to any accommodation relocation, exchange, new use requests and vacation of rooms that are reported in the course of the working role. Ensure any non-clinical accident or incident involving admin personnel or a member of the public is reported in line with the SDH&C policy, completing documentation in the correct time frame. Alerting the Clinical / Operations Manager to any risks that need urgent attention. Monitor the functioning of Patient management systems and communications technologies across the business unit and alert the Clinical/Operational Manager to any issues. Work in partnership with the Procurement and Estates Senior Administrator to ensure that all purchasing and procurement is carried out in line with procurement policies and processes. Co-ordinating ordering on site to ensure minimum waste, best price and that the correct procedures have been adhered to. Ensure that appropriate level of stationary, office supplies and clinical equipment and materials are available to meet administration and clinical team needs . click apply for full job details